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Today I'm joined by Ernie Boch Jr., CEO of Subaru of New England. We go behind the scenes of his billion-dollar Subaru distribution empire, how he's influencing Subaru's design strategy, his #1 message to dealers facing the reality of tariffs—and much more. This episode is brought to you by: 1. CDK Global - CDK SimplePay is the only payment solution that's built into CDK solutions for unrivaled reliability and financial efficiency. To learn more or schedule a demo visit http://www.CDK.com/simplepay 2. Kenect - The platform auto dealers are using to gather reviews, generate leads, and improve their online reputation, all powered by AI. – @ http://www.kenect.ai 3. Nomad Content Studio - Most dealerships still get social media wrong—ignoring it, posting boring inventory photos, or handing it off to someone without a plan. Meanwhile, the dealer down the street is pulling millions of views and closing real car deals. That's where Nomad Content Studio comes in. They're the team behind dealers like Paragon Honda, Benzs & Bowties, and EV Auto. Nomad trains your videographer, guides what to film, then edits and posts across every platform for you. Want your dealership to be next? Head to http://www.trynomad.co Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Topics: 00:16 How did family legacy shape you? 01:37 Key moments in business evolution 05:59 Biggest auto industry challenges today? 07:45 What makes NE distribution unique? 19:43 How creativity impacts advertising strategies? 22:00 How to maintain OEM relationships? 24:10 Key lessons from Japan trips 30:32 Most promising auto tech innovations 32:07 Future of dealerships - predictions Check out Car Dealership Guy's stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.
Today's show features: Brian Benstock, Partner GM of Paragon Honda, Curtis Biggs, General Manager of NewRoads Mazda, Alex Lawrence, CEO of EV Auto. This episode is brought to you by: BizzyCar – How are top dealers keeping service profits high—even in uncertain times? They're using BizzyCar—the “easy button” for turning recall opportunities into real revenue. Built by dealers, for dealers, BizzyCar's AI-powered Recall Management and Mobile Service Platform helps service departments reengage lost customers, fill service bays, and boost revenue. Try BizzyCar today and get a special offer only for CDG listeners at https://carguymedia.com/bizzycar Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy's stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
In this episode, I'm speaking with Brian Benstock, Partner and General Manager of Paragon Honda & Acura where we discuss: his rise in the New York automotive industry and becoming the #1 Honda dealership in the world, the wild success of his 24-hour service center, how leasing could be the salvation to the affordability problem, his strategy to mentor and develop his employees in the dealership business, what it takes to keep up with Brian Benstock and much more. This episode is brought to you by: Cars Commerce - The platform to simplify everything about buying and selling cars. Learn more at https://www.carscommerce.inc/ AutoFi - AutoFi empowers your team with digital retail technology that accelerates the sale. Learn more @ https://www.autofi.com/cdg/ Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at CDGJobs.com. Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:03:12) - Paragon's delivery and pick-up strategy (00:05:11) - Brian's early career and family life (00:15:30) - Brian's leadership style (00:21:24) - Who has had a significant impact on your career? (00:23:15) - What does a typical day look like for you? (00:25:06) - Who are the 6-8 people you surround yourself with? (00:29:31) - Do you think the opportunity to become a partner at a dealership still exists today? (00:32:10) - What is it like operating in your showroom and hitting these sales numbers? (00:37:43) - Online vs. in-person trends (00:40:34) - What have you done on the tech side to meet the consumer's needs? (00:48:06) - How have your efforts impacted profitability? (00:52:03) - How do you set your store goals? (00:55:09) - How do you view yourself as a dealer? (00:56:48) - How do you acquire inventory? (01:01:51) - What are your thoughts on the market? (01:04:58) - What are you seeing in consumer health? (01:07:10) - Is affordability the biggest issue right now? (01:09:55) - Solving incentive problems (01:11:25) - Thoughts on AI (01:13:39) - What keeps you up at night? (01:15:45) - Taking advantage of social media and being authentic Check out Paragon here. Check out the website for more (https://dealershipguy.com) and follow me on X @GuyDealership! (https://x.com/guydealership) This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.
Brian Benstock is the General Manager and Vice President of the #1 Certified Honda and Acura dealer worldwide. Paragon Honda and Paragon Acura. The Queens, NY dealerships continue to grow rapidly, selling more than 1000 cars per month and 34 cars daily.What we discuss in this episode:00:53 - David shares an interesting story about how he and Brian Benstock met for the first time. Brian was a client of David's and had a horrible experience. Without hesitation, David jumped on an airplane to visit Brian in person."Thank God I did because not only did I gain a tremendous client, but I gained somebody who has made a tremendous impact on my life ever since."02:36 - David asks about Brian's upbringing because it leaves clues about how Brian has become the powerhouse he is today. Brian shares that he got his first job as soon as he could work, reffing hockey games. He was taught early on that if he wanted to get ahead, he had to work for it. That led to a 2nd and third job."I think that started my quest to climb up the ladder. It wasn't just about working more hours, it was about getting more in return for those hours."10:36 - Not everyone telling you something won't work is wrong. Brian shares the experience of dreaming of becoming an NHL hockey player and doing everything in his power to achieve that goal. "My father gave me the education at the time, and I was angry with him — he told me I wasn't going to make it in the NHL, and quite frankly, I'm glad he was right."12:40 - Today, Brian leads an organization with 500 employees and shares that as a leader, it's important to be accessible to his team. It's important to pay attention to each of the moving pieces within the organization but also can pay that same level of attention to one's family.Listen to the full episode for even more powerful insights from Brian Benstock.Like this show? Please leave us a rating and review where you're listening right now!
Be relentless in pursuit!! Brian Benstock is a partner in the Paragon Honda and Paragon Acura dealerships, the largest and most productive Honda dealerships in North America. Brian Benstock joins us today to discuss best business practices. Brian believes that being authentic, chasing dreams, and respecting customers are the best way to be successful in a thriving business. Brian and Barbara also talk about the exciting future of private aviation. Tune in today to learn how to pursue your passions and create a prosperous business and financial future. IN THIS EPISODE: [1:25] Brian introduces himself and discusses his background. [5:15] Brian discusses the private aviation future. [15:50] Brian talks about the responsibility of having employees and helping them be successful. [17:25] You can never pre-judge people and risk of dismissing someone. [31:18] Brian talks about how he got started with investments and what future investments look like. [35:20] What is Brians's vision of how the industry is going? [37:05] How to use experiences to project you forward. KEY TAKEAWAYS: There is a decision, not a condition. If you have an interest in things, go for it! Everybody is a buyer. Get curious about why people are there. Remove the judgment because judging can make you lose the sale. Pay attention to everybody. Celebrating others brings appreciation and abundance to your life. Instead of looking negatively at others and what they have, celebrate them, and more will come your way. See their things as possibilities for yourself; if you put in the work, you can have it too. RESOURCE LINKS: Brian Benstock Website Expert Secrets Book Baring it All Website BIO: Brian Benstock is the General Manager and Vice President of the #1 Certified Honda and Acura dealer in the world, Paragon Honda and Paragon Acura. The Paragon stores have grown rapidly, selling more than 950 cars per month and 32 cars every single day. A husband, father of 5, a sought-after keynote speaker, author, podcast host, and forward-thinking thought leader in the automotive industry, Benstock has been Interviewed by CNN Money, FOX Business, Bloomberg, Automotive News, and The New York Daily News. Benstock is internationally recognized for his groundbreaking philosophy on consumer-driven business, “The Future is Frictionless.” Benstock brokered a partnership with Google to develop a revolutionary App that allows cay buyers to purchase online, request service with Google Voice technology, and get their cars delivered without having to set foot into the dealership. Since 2017, Paragon has provided this service to over 150,000 customers. Today's industry challenges require that dealers create optimal business productivity and output while minimizing the risk. Benstock has been at the forefront of leveraging technology and data to provide exceptional customer-centric results. Since his career began in 1982, he's held every position in the dealership from sales consultant to finance manager, general sales manager, and finally, a partner within the organization. His commitment to lifelong learning has informed his business at every level and propelled him to the top of his field. An active player in his community, Benstock works to support the Sloan-Kettering Memorial Cancer Center, Team for Kids, NY Roadrunners, the American Cancer Society, Foundation Fighting Blindness, The Starlight Foundation, and the Hias Foundation. He is also an avid competitive runner, completing 23 marathons, including Boston, Chicago, London, and New York.
Brian Benstock is the General Manager and Vice President of the #1 Certified Honda and Acura dealer worldwide. Paragon Honda and Paragon Acura. The Queens, NY dealerships continue to grow rapidly, selling more than 1000 cars per month and 34 cars daily. What we discuss in this episode: 00:53 - David shares an interesting story about how he and Brian Benstock met for the first time. Brian was a client of David's and had a horrible experience. Without hesitation, David jumped on an airplane to visit Brian in person. "Thank God I did because not only did I gain a tremendous client, but I gained somebody who has made a tremendous impact on my life ever since." 02:36 - David asks about Brian's upbringing because it leaves clues about how Brian has become the powerhouse he is today. Brian shares that he got his first job as soon as he could work, reffing hockey games. He was taught early on that if he wanted to get ahead, he had to work for it. That led to a 2nd and third job. "I think that started my quest to climb up the ladder. It wasn't just about working more hours, it was about getting more in return for those hours." 10:36 - Not everyone telling you something won't work is wrong. Brian shares the experience of dreaming of becoming an NHL hockey player and doing everything in his power to achieve that goal. "My father gave me the education at the time, and I was angry with him — he told me I wasn't going to make it in the NHL, and quite frankly, I'm glad he was right." 12:40 - Today, Brian leads an organization with 500 employees and shares that as a leader, it's important to be accessible to his team. It's important to pay attention to each of the moving pieces within the organization but also can pay that same level of attention to one's family. Listen to the full episode for even more powerful insights from Brian Benstock. Like this show? Please leave us a rating and review where you're listening right now!
Brian Benstock. He's Partner, GM & Vice President of Paragon Honda and Paragon Acura in New York. This man is going to get you out of your seat and thinking about leadership and potential - in life and business! He is well known for his thought leadership and champion mentality! He's a friggin' lion and I enjoy his laser-focused growth mindset! He lets us in on some of his routines, insights and goals. We also spend time chatting about what's ahead in the car industry from client retention, service and sales departments to EV and retailing vehicles! Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com | Check out our sponsor, LotLinx.com! LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
In this vAuto podcast episode, Brian Benstock, vice president of Paragon Honda and Paragon Acura, Queens, NY, and vAuto founder Dale Pollak discuss how they believe dealers should respond to less-favorable market conditions in the months ahead—and get out of what Benstock dubs a “profit coma.” The pair also discuss why service lane acquisition will need to become an even higher priority for dealers to ensure they maintain retail sales volumes in light of ongoing inventory constraints. Benstock details the process he developed and refined over the past decade to make service lane acquisitions a primary source of used vehicle inventory. He also offers guidance to help dealers avoid friction with customers, and between their sales and service teams, as they make the service drive a larger part of their acquisition strategy.
We are excited to be Brewin' with the best. Enjoy this recording of our live #5liner with Brian Benstock the General Manager and Vice President of the #1 Certified Honda and Acura dealer in the world, Paragon Honda and Paragon Acura. Under his direction the Queens, NY dealership has grown rapidly, selling more than 950 cars per month and 32 cars every single day. A sought-after keynote speaker, author, podcast host and forward-thinking thought leader in the automotive industry, Benstock has been Interviewed by CNN Money, FOX Business, Bloomberg, Automotive News, and The New York Daily News.Benstock is internationally recognized for his groundbreaking philosophy on consumer-driven business, “The Future is Frictionless”. Benstock brokered a partnership with Google to develop a revolutionary App that allows cay buyers to purchase online, request service with Google Voice technology, and get their cars delivered, without having to set foot into the dealership. Benstock is on a mission to transform the nature of the automotive industry. Since his career began in 1982, he's held every position in the dealership from sales consultant, to finance manager, general sales manager, and finally a partner within the organization. His commitment to lifelong learning has informed his business at every level and propelled him to the top of his field.An active player in his community, Benstock works to support the Sloan-Kettering Memorial Cancer Center, Team for Kids, NY Roadrunners, the American Cancer Society, Foundation Fighting Blindness, The Starlight Foundation, and the Hias Foundation. He is also an avid competitive runner, completing 23 marathons including Boston, Chicago, London, and New York.Now he is Brewin' Solutions on the Car Guy Coffee Podcast and we are excited to pour out this big cup of Let's Go. Share, Like, And Enjoy Part 2 Let's Brew!www.carguycoffee.com
We are excited to be Brewin' with the best. Enjoy this recording of our live #5liner with Brian Benstock the General Manager and Vice President of the #1 Certified Honda and Acura dealer in the world, Paragon Honda and Paragon Acura. Under his direction the Queens, NY dealership has grown rapidly, selling more than 950 cars per month and 32 cars every single day. A sought-after keynote speaker, author, podcast host and forward-thinking thought leader in the automotive industry, Benstock has been Interviewed by CNN Money, FOX Business, Bloomberg, Automotive News, and The New York Daily News.Benstock is internationally recognized for his groundbreaking philosophy on consumer-driven business, “The Future is Frictionless”. Benstock brokered a partnership with Google to develop a revolutionary App that allows cay buyers to purchase online, request service with Google Voice technology, and get their cars delivered, without having to set foot into the dealership. Benstock is on a mission to transform the nature of the automotive industry. Since his career began in 1982, he's held every position in the dealership from sales consultant, to finance manager, general sales manager, and finally a partner within the organization. His commitment to lifelong learning has informed his business at every level and propelled him to the top of his field.An active player in his community, Benstock works to support the Sloan-Kettering Memorial Cancer Center, Team for Kids, NY Roadrunners, the American Cancer Society, Foundation Fighting Blindness, The Starlight Foundation, and the Hias Foundation. He is also an avid competitive runner, completing 23 marathons including Boston, Chicago, London, and New York.Now he is Brewin' Solutions on the Car Guy Coffee Podcast and we are excited to pour out this big cup of Let's Go. Share, Like, And Enjoy Part 1 Let's Brew!www.carguycoffee.com
Brian Benstock is a Partner, General Manager, and Vice President at Paragon Honda and Paragon Acura in Queens, New York. His leadership has led them to be the number one certified Honda and Acura dealer globally.---> Register for the upcoming Fixed Ops Roundtable Event
Brian Benstock is a Partner, General Manager, and Vice President at Paragon Honda and Paragon Acura in Queens, New York. His leadership has led them to be the number one certified Honda and Acura dealer globally. ---> Register for the upcoming Fixed Ops Roundtable Event
Innovation Inside LaunchStreet: Leading Innovators | Business Growth | Improve Your Innovation Game
This will really resonate with you if you feel like you are fighting legacy thinkers, bureaucracy, or even leaders unwilling or slow to change. Want to know what it's like to push the boundaries of an industry? To do what others are afraid to do? And to see the payoff of a willingness to change and innovate? Me too! That's why I had Brian Benstock of Paragon Honda on the podcast. He's in the auto sales field, which hasn't changed in longer than I can remember. But his business has and customers are flocking to him, and competitors are trying to catch up. This is a great lesson in what's possible, even in legacy industries. Brian shares how shared control forces change, why constantly asking questions that challenge assumptions are the key to progress, and how frictionless experiences are the key to success. Brian's Everyday Innovator Style: Inquisitive Tweaker Paragon Honda Brian Benstock on LinkedIn Discover your Everyday Innovator Style Everyday Innovators Digital Toolkit Everyday Innovators Online Facebook Group Innovation is Everybody's Business Book Connect with Tamara on LinkedIn or join the innovator Facebook group to listen in live and have the opportunity to connect.
Brian Benstock is the General Manager and Vice President of the #1 Certified Honda and Acura dealer in THE WORLD. Paragon Honda and Paragon Acura. The Queens, NY dealerships continue to grow rapidly, selling more than 1000 cars per month and 34 cars every single day.A sought-after keynote speaker, author, podcast host and forward thinking thought leader in the automotive industry. Benstock has been interviewed by CNN Money, FOX Business, Bloomberg Technology, CBS News, Automotive News, The John Batchelor Show and The New York Daily News.Everything Brian does is for his family. A proud family man, Brian has raised 5 wonderful children with his wife. An all-around enthusiast of boats & motorcycles, Brian is always moving, staying fit and healthy fuels his body and mind.Listen To The More We Know ⇨ https://www.buzzsprout.com/1134704Subscribe ⇨https://www.youtube.com/channel/UCxvfd5ddf72Btbck8SdeyBwFollow my Instagram ⇨ https://www.instagram.com/sameer.sawaqed/?hl=enFollow my Twitter ⇨ https://twitter.com/commitwithmeer
We revisit our August 2020 talk with dealer Brian Benstock, who discussed how COVID impacted his Paragon Honda and Acura stores in New York and why Tesla is on his radar.
Brian Benstock, vice president and partner at Paragon Honda and Acura, gives his take on recent reactions to industry issues.
9:05- Brian Benstock, General Manager and Vice President of Paragon Honda and Paragon AcuraTopic: Bringing New York Business Back, Clubhouse 9:25- Raymond Arroyo, managing editor & host of "The World Over" on EWTN, Fox News contributor, and the author of "The Thief Who Stole Heaven"Topic: his new book out in time for Easter, the Fauci children's book9:40- Gianno Caldwell, Fox News Political Analyst and the host of the new iHeartRadio Podcast, "Outloud with Gianno Caldwell"Topic: Biden's press conferenceSee omnystudio.com/listener for privacy information.
How has COVID-19 changed the way we buy and sell cars? What trends are being accelerated due to new needs for social distancing and other safety measures? What impact does this have on how auto dealerships are structured? And how does this all plug into a future where virtual or contactless sales experiences are likely to become the norm? Tune in to this episode to hear from special guests Brian Benstock, general manager and vice president of the No. 1 certified Honda and Acura dealer in the world (Paragon Honda and Paragon Acura in NY) and Chris Spensley, automotive retail performance coach and leader within Deloitte’s Advisory practice.
Joining us on The Walk Around Podcast is the one and only Brian Benstock! Brian is the GM and Vice President of the #1 certified Honda and Acura dealer in the world, Paragon Honda and Acura. He and his team are coming off a month where they lead the nation in new Honda sales despite the pandemic. Brain talks us through his personal history coming up in the automotive industry, how he developed his skillset as an automotive professional, and how Paragon positioned themselves to set record breaking sales through digital processes. If you are looking for some real-world examples of how to work toward a frictionless and customer-centric process, you'll enjoy this episode. Like this episode? Check out JM&A Insider for more content like this.
Last Thursday evening, New York City mayor Bill de Blasio made some controversial statements in a press conference regarding whether New Yorkers should purchase or own vehicles in city limits. When the topic of mass transit during the COVID-19 pandemic came up, de Blasio told reporters, “cars are the past, the future is going to be mass transit, biking, walking…I’m never going to own a car again, I can tell you that much.” He later admitted, “People are concerned about their health and safety, I totally understand that,” but he assured New Yorkers that public transit was safe to use. To share his response to Mayor de Blasio’s recommendations, we’re pleased to welcome back Brian Benstock, Partner GM and Vice President at Paragon Honda and Paragon Acura located in the Queens’ neighborhood of Woodside. “Every time Paragon sells a car, between 2,000 and 3,000 dollars in sales tax is collected,” says Brian. “And with the number of cars Paragon sells, that’s several million dollars a month that we’re contributing. So, I think [de Blasio] really needs to be careful when he goes to bite the hand that’s feeding him.” Brian Benstock is an acclaimed keynote speaker, author, podcast host, and contemporary thought leader in the automotive industry. Since beginning his career in 1982, Benstock has been featured on CNN Money, Bloomberg Technology, and CBS News. Today, the dealerships sell more than 1,000 cars per month and 34 cars every day. https://www.cbtnews.com/brian-benstock-calls-de-blasios-remarks-on-autos-completely-irresponsible/
At the start of the COVID-19 pandemic, New York City quickly became the epicenter of the virus, and the city promptly shut down for months longer than anyone anticipated. However, amidst the challenges and uncertainty, Paragon ended the month of June as number one in the nation for new and used Acura sales and number one in the nation for new and used Honda sales. Here to discuss this impressive milestone is Brian Benstock, Partner GM and VP at Paragon Honda and Acura. Brian is a good friend of CBT and frequent contributor. In this conversation, Brian and Jim address the strength of sales for Paragon over the last few weeks, issues surrounding unemployment and PPP money, as well as applying a frictionless business model in the dealership. “I think we’re going to continue to see strong sales. The OEMs always want to over-produce cars and now it’s just right. Margins are pretty good, the dealers’ balance sheets have improved, and they’re healthier than they’ve been,” says Brian. “Interest rates are at historic lows, and used-car valuations are at historic highs, so that creates value for the consumer. The more we can get that good value message out there, the better off we are.” https://www.cbtnews.com/how-paragon-found-success-by-utilizing-a-frictionless-business-model-brian-benstock/
In today’s segment, we’re pleased to welcome back Brian Benstock, Partner GM and VP at Paragon Honda and Acura. Last time Brian was on our show, he and Jim tackled the bright spots in the auto retail market amid COVID-19. Today, the pair discuss May sales, Governor Cuomo’s virus response, and the future of the industry. https://www.cbtnews.com/brian-benstock-talks-about-the-future-of-retail-automotive-after-covid-19/
In today’s segment, we’re pleased to welcome back Brian Benstock, Partner GM and VP at Paragon Honda and Acura. Last time Brian was on our show, he and Jim tackled the importance of strategically planning post-Coronavirus business operations. Today, the pair discuss bright spots in the auto retail market despite COVID-19 challenges and setbacks. https://www.cbtnews.com/paragon-hondas-brian-benstock-discusses-bright-spots-in-the-auto-retail-market-amid-covid-19/
In today’s segment, we’re pleased to welcome Jonathan Jordan and Scott Gunnell of the JM&A Group. Jordan is the manager of sales strategy, and Scott is the group VP of business strategy and operational excellence. The pair discuss JM&A’s brand new virtual F&I program that can help your dealership level up its digital retailing strategy. Later in the segment, host Jim Fitzpatrick catches up with Brian Benstock, partner GM and VP at Paragon Honda, to discuss more on maintaining back-end profits in the virtual space. https://www.cbtnews.com/jma-group-launches-virtual-fi-solutions-for-dealerships-nationwide/
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Brian Benstock, Partner GM and VP at Paragon Honda and Acura. In this segment, Jim and Brian tackle the importance of strategically planning post-Coronavirus business operations. Did you enjoy this interview? Please share your thoughts, comments or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. https://www.cbtnews.com/paragon-hondas-brian-benstock-on-preparing-for-the-future-of-auto-retail-transactions-post-coronavirus/
On today’s show, we welcome back Brian Benstock, Partner, VP, and General Manager at Paragon Honda. Jim and Brian continue our talks on the impact of COVID-19 and how its affecting automotive retail. https://www.cbtnews.com/daily-automotive-newscast-april01-2020/
On today’s show, we’re very pleased to welcome Brian Benstock, Partner GM and VP at Paragon Honda along with David Spisak, Managing Director at Haig Partners and President/CEO of ReverseRisk, as well as Cliff Banks, President and Founder of The Banks Report. In this segment, the groups discusses growing concerns over the Coronavirus and the effects it is having on dealers. https://www.cbtnews.com/daily-automotive-newscast-march18-2020/
With vehicle prices climbing higher and higher, taking measures to sustain profitability in the dealership is more important now than ever. And there are several ways to do it. Here to lend us his perspective as a high volume dealer is Brian Benstock Partner GM and VP at Paragon Honda. https://www.cbtnews.com/how-can-franchise-dealers-compete-with-industry-disruptors-like-tesla-and-rivian-brian-benstock-paragon-honda/
Originally posted on: https://www.cbtnews.com/how-paragon-honda-is-turning-inventory-faster-by-simplifying-their-recon-process-hugh-hathcock-brian-benstock/ On today’s show, we’re excited to be on location here at Paragon Honda in New York with Partner GM and Vice President, Brian Benstock along with auto industry veteran, Hugh Hathcock, who is also the owner of ReconVelocity. --------------------- CBT Automotive Network is a multi-media platform for retail automotive professionals. With digital channels including a daily show, informative website, daily eNewsletters, monthly magazine, webinars and 9 network shows hosted by the industry's top trainers and thought leaders. CBT is your dealership's "go to" source from the showroom to the service drive. https://www.cbtnews.com/ CONNECT WITH US! Contact us: info@cbtnews.com Subscribe: https://www.cbtnews.com/freesubscription Facebook: https://www.facebook.com/CarBizTodayNews Twitter: @CarBizToday Instagram: https://www.instagram.com/carbiztoday/
Originally posted on CBTNews.com: https://www.cbtnews.com/daily-automotive-newscast-december31-2019/ Today on CBTNews.com - Tuesday, December 31st, 2019: What the Industry Can Do to Recruit Female Talent in 2019 - Lisa Copeland and Brian Benstock Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way, as well as Brian Benstock, GM and Vice President of Paragon Honda to discuss women in automotive and what the industry can do more of in 2019 to recruit female talent to our phenomenal industry. -------------- CBT Automotive Network is a multi-media platform for retail automotive professionals. With digital channels including a daily show, informative website, daily eNewsletters, monthly magazine, webinars and 9 network shows hosted by the industry's top trainers and thought leaders. CBT is your dealership's "go to" source from the showroom to the service drive. https://www.cbtnews.com/ CONNECT WITH US! Contact us: info@cbtnews.com Subscribe: https://www.cbtnews.com/freesubscription Facebook: https://www.facebook.com/CarBizTodayNews Twitter: @CarBizToday Instagram: https://www.instagram.com/carbiztoday/
Originally posted on CBTNews.com: https://www.cbtnews.com/daily-automot... Today on CBTNews.com - Tuesday, December 31st, 2019: What the Industry Can Do to Recruit Female Talent in 2019 - Lisa Copeland and Brian Benstock Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way, as well as Brian Benstock, GM and Vice President of Paragon Honda to discuss women in automotive and what the industry can do more of in 2019 to recruit female talent to our phenomenal industry. -------------- CBT Automotive Network is a multi-media platform for retail automotive professionals. With digital channels including a daily show, informative website, daily eNewsletters, monthly magazine, webinars and 9 network shows hosted by the industry's top trainers and thought leaders. CBT is your dealership's "go to" source from the showroom to the service drive. https://www.cbtnews.com/ CONNECT WITH US! Contact us: info@cbtnews.com Subscribe: https://www.cbtnews.com/freesubscription Facebook: https://www.facebook.com/CarBizTodayNews Twitter: @CarBizToday Instagram: https://www.instagram.com/carbiztoday/ Category Autos & Vehicles
This week, Chris talks to Brian Benstock, the GM and VP of the #1 Honda and Acura dealership in the world, Paragon in Queens NY, and is known for his customer driven philosophy “The Future is Frictionless,” and for following the digital trends of big name companies like Amazon and Peloton. Brian grew up on Long Island and around the age of 12 he started playing hockey but his dad couldn’t afford to buy him the right gear. So in order to play, he made his own pads out of foam, plastic and jean fabric. He didn’t make the team but for his next birthday his dad bought him the right gear and he decided that if his dad was going to invest this much in him that he would invest all he had into becoming a great hockey player. And he did, he even played for the minor leagues. Then, at the age of 22 someone told him there was no real future in playing hockey and he needed to get a real job. That’s when he started working for Paragon Honda in Queens “until something better came along,” – he’s been there for 36 years! By working as hard as he could and constantly pushing back the goal post, he worked his way up to where he is today. Brian believes that if you want to be successful you must be disruptive. He looks to companies like Amazon, Instagram and Uber and applies their business models it to his dealership and service departments. He’s invented software to create a “frictionless” experience for the customer booking car service and some of his customers never even leave their house. He believes that the auto industry is our game to win and if you can adjust with the changing trends and find new opportunities then you can be extremely successful. See acast.com/privacy for privacy and opt-out information.
Brian Benstock knows that the secret to success is not strength or smarts, but being able to adapt. He has accomplished an enormous amount himself, as the General Manager and Vice President of Paragon Honda and Paragon Acura, the #1 certified Honda and Acura dealer in the world. Brian is also a keynote speaker, author, and thought leader in the automotive industry. In today’s technology-driven world, it’s an extremely exciting time to connect and communicate, but we must remember to adapt to the customer first and foremost.
Brian Benstock is the Vice President and General Manager of Paragon Honda–the #1 Honda store in the world. From personal experience, Brian shares valuable insights into how dealers can adapt and evolve in the digital age. Rather than trying to keep up, dealers can get a head and dominate.
Brian Benstock is the Vice President and General Manager of Paragon Honda–the #1 Honda store in the world. From personal experience, Brian shares valuable insights into how dealers can adapt and evolve in the digital age. Rather than trying to keep up, dealers can get a head and dominate.
Innovation Inside LaunchStreet: Leading Innovators | Business Growth | Improve Your Innovation Game
Want to know what it’s like to push the boundaries of an industry? To do what others are afraid to do? And to see the payoff a willingness to change and innovate? Me too! That’s why I had Brian Benstock of Paragon Honda on Inside LaunchStreet. He’s in the auto sales field, which hasn’t changed in longer than I can remember. But his business has and customers are flocking to him and competitors are trying to catch up. This is a great lesson in what’s possible, even in legacy industries. Key Takeaways: [2:12] You might be surprised to know that Brian is a competitive runner. He loves the runner’s high. He compares running to managing a business. [4:06] Brian started selling cars in 1982. He has become known as a disrupter in the car selling industry. [5:19] How has Brian approached the clash of change versus legacy in the auto industry? [7:21] Did Brian set out to change the rules or did he set out to find the loopholes? Elon Musk pierced the franchise law by using electrification. Tamara points out that change is being forced on you. You can either create change, accept change, or fight against it. Brian discusses Uber and how that impacted both auto sales and the taxi system. In NYC, if you drive less than 11,000 miles, it’s cheaper to use Uber than to own or lease a car. Uber has given the consumer shared control over the process. You can pick the car you want, the drive you want, your destination and the price point. [10:59] Tamara thinks that shared control is the thing that is really going to force change. Brian talks about Netflix and how it’s changed TV watching. [12:19] Tamara discusses how most people want to force the way we’ve always done it. Tamara shares how she was involved with a newspaper and they just didn’t get that the consumers wanted other outlets rather than the traditional newspaper. She reminds us that we often look too myopic, not wide enough. [14:56] Listen in to find out what Brian meant when he said he wanted to be the Apple of Honda. Get introduced to the gang of four. [17:03] Google studies of North America showed 49 percent of people are willing to buy online. Tamara shares her experience about visiting the busy Peloton store. She asked the salesman if he sold a ton of bikes. The answer was no, they come here for the experience. They buy bikes online. [19:14] Brian has done some transformative things at his Honda shop. Brian shares how forty boxes of coffee arriving at his door made a powerful influence on his business. He’s a firm believer that the person who creates the least friction wins. Brian coined a term, the future is frictionless. He turned to Google to find out how to accomplish less friction. Google Voice Command is involved in making service appointments and getting the car to and from the dealership. [24:48] How has Google Voice Command impacted sales? Have other dealerships followed suit? [29:42] Brian and Tamara discuss Kodak’s fear of going online. They talk about making the process easy for the customer. [30:59] Why is there so much friction in business? Tamara shares that she was trying on dresses at the mall. She needed a smaller size. Instead of asking the store clerk for help, she went online and purchased it while in the dressing room. [33:30] Brian believes the car dealership will need to become a boutique. Currently, the franchise laws won’t allow much variation. Dealerships will have to change how cars are distributed. The dealers and the manufacturers have to start thinking as one. [36:31] Tamara reminds Inside LaunchStreet listeners that the rules and the regulations are often at odds with where the marketplace has gone. Brian talks about voice recognition and how the choices show up. The successful ones will begin to develop those phrases and adverbs that will show up and really dominate. [38:52] What trends and patterns should we be watching? Brian believes that voice technology is laying the infrastructure to make everything voice controlled. The next part of that is the car will be autonomous. On the horizon.is a car with no driver. [42:45] Connect with Brian on Brianbenstock.com or at Paragon Honda. [43:44] Brian encourages listeners to look outside of your business for answers. You need to think like a disrupter. Tamara and Brian discussed the fall of Blockbuster and Sears. When they quit adapting, they failed. [45:34] Tamara appreciated that Brian discussed innovation and the changes consumers are expecting. She encourages the listener to drive innovation. That starts with having an innovation toolkit at your fingertips. Go to LaunchStreet and pick up the IQE pro toolkit. It has the Innovation Quotient Edge Assessment and all the tools you need to put innovation into action daily. If you are ready to: get buy-in from key decision makers on your next big idea be a high-impact, high-value member that ignites change foster a culture of innovation where everyone on your team is bringing innovative ideas that tackle challenges and seize opportunities... Join us on LaunchStreet — gotolaunchstreet.com Mentioned in This Episode: Paragon Honda
The Forbes Factor - Your Secret to health, wealth & happiness!
The retail industry as we know it, will cease to exist in less than five years. The future of retail is frictionless; easy, simple and intuitive. Big technology companies like Apple, Amazon, Facebook and Google are challenging brick and mortar stores, mom and pop shops, and even bigger corporations to move forward at faster pace. If you're not moving towards frictionless customer service, you'll be out of business before the future hits. Brian Benstock knows how to stay ahead of the game. Every business needs an app. You owe it to your consumer base and to your team to join the 21st century, because while many businesses mistakenly view apps as luxury items, they are a necessity. Jeremy Callahan discusses the pros and... pros of creating apps to scale your business.
The Forbes Factor - Your Secret to health, wealth & happiness!
The retail industry as we know it, will cease to exist in less than five years. The future of retail is frictionless; easy, simple and intuitive. Big technology companies like Apple, Amazon, Facebook and Google are challenging brick and mortar stores, mom and pop shops, and even bigger corporations to move forward at faster pace. If you're not moving towards frictionless customer service, you'll be out of business before the future hits. Brian Benstock knows how to stay ahead of the game. Every business needs an app. You owe it to your consumer base and to your team to join the 21st century, because while many businesses mistakenly view apps as luxury items, they are a necessity. Jeremy Callahan discusses the pros and... pros of creating apps to scale your business.
The Forbes Factor - Your Secret to health, wealth & happiness!
The retail industry as we know it, will cease to exist in less than five years. The future of retail is frictionless; easy, simple and intuitive. Big technology companies like Apple, Amazon, Facebook and Google are challenging brick and mortar stores, mom and pop shops, and even bigger corporations to move forward at faster pace. If you're not moving towards frictionless customer service, you'll be out of business before the future hits. Brian Benstock knows how to stay ahead of the game. Every business needs an app. You owe it to your consumer base and to your team to join the 21st century, because while many businesses mistakenly view apps as luxury items, they are a necessity. Jeremy Callahan discusses the pros and... pros of creating apps to scale your business.
Brian Benstock — vice president and GM of Paragon Honda & Paragon Acura — talks to Joe about Paragon Direct, the group's vehicle ecommerce and service platform.