POPULARITY
In a fast-changing business landscape, how can leaders attract, retain, and grow top talent? In this episode, we explore three critical priorities for modern talent management: skills-based hiring, accelerating leadership readiness, and fostering long-term employee growth. Discover how AI-driven strategies and data-informed decisions can transform your workforce and ensure long-term success. Whether you're a manager, consultant, or business leader, this episode delivers actionable insights for building a future-ready organisation. Tune in and stay ahead in the talent war.
The following article of the Talent industry is: “New Talent Playbook: AI, Leadership and Workforce Transformation” by Matias Fernandez, Chairman & CEO Acute Talent, Acute Talent.
In this episode, Capital H podcast host Kyle Forrest and Synopsys Chief People Officer Jill Larsen delve into the latest trends, challenges, and innovations shaping HR leadership, drawing insights from the recent Gartner Reimagine HR Conference in Orlando, FL. Join us as we explore the dynamic world of workforce transformation and its impacts on the future of work!
FORUM RISORSE UMANE 2024 | Innovation Speech in collaborazione con Microsoft"WORKFORCE TRANSFORMATION IN THE ERA OF AI".Scopri come l'intelligenza artificiale sta trasformando il mondo del lavoro. Dall'adozione del lavoro ibrido all'integrazione dell'AI, esplora strategie per aumentare la produttività, migliorare l'esperienza dei dipendenti e ottenere un vantaggio competitivo.Conduce: Martina Pietrobon, Direttore Modern Work / Microsoft.Interviene: Sheila Scialanga, Technical Specialist / Microsoft.Per collaborare come Speaker e Partner agli eventi di Comunicazione Italiana: marketing@comunicazioneitaliana.it
In this episode of the Bringing the Human back to Human Resources podcast, Traci shares her predictions and insights on the key HR trends for 2025 in this special end-of-year episode. Episode: 208 (Final Episode of 2024) Key Topics Discussed: 1. (00:28) Introduction and end-of-year announcements 2. (03:12) Milestone celebration - 208 episodes and four years 3. (03:42) Human-centric leadership evolution 4. (06:31) AI and human balance in the workplace 5. (11:26) Personalization of work experience 6. (13:24) Employee wellbeing and engagement 7. (17:11) Skills and development evolution 8. (20:33) Sustainability and eco-consciousness 9. (24:21) Workplace connection and hybrid work future Highlights: * Human-centric leadership will continue to evolve with 90% of HR leaders believing it's crucial for success * AI should be viewed as an enhancement tool rather than a replacement, with focus on ethical use and literacy * Six in ten employees will need skill-based training by 2027 * Companies must address the "Great Detachment" phenomenon through enhanced engagement strategies * Remote and hybrid work will continue to evolve, with hybrid likely becoming the dominant model * There's an increasing need to balance technological advancement with genuine human connection * Sustainability and eco-consciousness will drive new job creation and workplace practices * Focus on turning hourly jobs into quality positions through personalization and flexibility * Emphasis on both technical and power skills development * The importance of integrating work-life balance rather than just striking a balance Resources: "Future Work Trends: 14 Workplace Predictions For 2025" by Bryan Robinson, Ph.D. (Forbes, November 13, 2024) "Outdated workplace trends to say goodbye to" "16 Trends Set To Disrupt Workplaces In 2025" (Forbes Coaches Council, November 20, 2024) "Top Trends in Workforce Transformation in 2025" by Sayantoni Das (December 2, 2024) Connect with Traci: * Website: https://HRTraci.com * Complete Resource Hub: https://linktr.ee/HRTraci Important Dates: * Podcast Returns: January 7th, 2025 * Holiday Break: December 2024 - Early January 2025 If you found our conversation valuable, please take a moment to rate our podcast. Your feedback helps us grow and reach more listeners who are passionate about human resources and leadership. During the break, catch up on previous episodes, share with friends, and leave a review if you feel inclined. Disclaimer: Thoughts, opinions, and statements made on this podcast are not a reflection of the thoughts, opinions, and statements of the Company by whom Traci Chernoff is actively employed. --- Support this podcast: https://podcasters.spotify.com/pod/show/hrtraci/support
This episode is brought to you by the Resilience Assessment Certification Program and hosted by Brad Hook. Order your copy of Brad's new book, Start With Values, now! The guest: Ravin Jesuthasan is a global leader in workforce transformation at Mercer, recognized among the 25 most influential consultants by Consulting Magazine and one of the leading management thinkers by Thinkers 50. An author of six books, including Work Without Jobs and The Skills-Powered Organization, Ravin is at the forefront of reshaping how organizations approach AI, human capital, and the evolution of work. Connect with Ravin: Website: ravinjesuthasan.com Mercer Resources: mercer.com Books: The Skills-Powered Organization, Work Without Jobs In this episode, Ravin Jesuthasan dives into the rapid transformation of work, fueled by AI, automation, and evolving people strategies. He shares insights on building resilient organizations, integrating technology into workforce planning, and the changing role of leadership in a world of uncertainty. Ravin also explores how companies can adapt to these shifts by embracing agility, fostering a culture of learning, and aligning technology with human potential. Key Takeaways: 1. Evolving People Strategies: Traditional models no longer work. Companies must integrate AI and automation into talent strategies while embracing flexible workforces like gig workers and outsourced teams. 2. AI's Role in Work: Transactional tasks are being automated, expertise work is enhanced by AI, and relational tasks still rely on human empathy, though AI can augment communication. 3. Resilience in Leadership: Leaders must focus on certainties, embed learning and wellbeing into workflows, and build emotional connections with their teams to handle uncertainty. 4. Skills Over Roles: Skills are the new currency in the workplace. Reskilling current employees is often more effective than hiring new talent. 5. Culture as Structure: As organizations flatten, culture replaces hierarchy, driving alignment, trust, and shared purpose in the workplace. 6. Workplace Wellbeing: Intentional design, like the "right to disconnect," improves performance and prevents burnout. Practical Applications: For Leaders: Develop AI fluency and use technology to enhance, not replace, human potential. For HR Professionals: Redesign people strategies to include automation, flexible work models, and multi-generational talent. For Organizations: Build cultures that prioritize trust, adaptability, and intentionality in wellbeing initiatives.
Send us a textExecutive SummaryIn this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Brian Powers, a veteran with 25 years of customer success experience, to explore AI's transformative impact on call center operations. Powers, drawing from his experience implementing AI solutions for major companies like American Airlines and Capital One, provides a balanced perspective on how AI is reshaping customer service while emphasizing that it's more evolution than revolution.Key Insights & Business AnalysisAI's Role in Call Center TransformationAutomation of Tier 0/1 Interactions: Basic transactions are increasingly automated, leading to upskilling of human agentsAgent Augmentation: AI provides real-time guidance, improving first-call resolution and customer experienceOrganizational Flattening: AI supervision tools reduce the need for traditional hierarchical supervision structuresQuality Assurance Revolution: Moving from sampling 5-8 calls monthly to automated analysis of 90%+ of interactionsImplementation Challenges & SolutionsResource RequirementsNeed for specialized roles like conversational engineersImportance of continuous monitoring and optimizationChallenge of allocating top talent to AI initiativesBusiness Case DevelopmentFocus on transaction automation potentialROI calculation based on call volume reductionConsideration of implementation timeline and resource costsStrategic ConsiderationsImportance of proper expectation settingNeed for cybersecurity measuresBalance between automation and human touchFuture Trends & OpportunitiesProactive Service: Shift from reactive to predictive customer serviceException-Based Model: Evolution of call centers into exception handling centersDemographics Impact: Growing acceptance of AI interactions among younger consumersOutbound Innovation: AI qualification of leads before human engagementPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.
Monday 14th October 2024 Radio Show 562 : Navigating Workforce Transformation with Empathy Guest: Amy Bouque: Chief People Officer at Kelly Amy Bouque is passionate about helping people thrive both at work and in life. As Chief People Officer at Kelly, a global leader in strategic workforce solutions, she leads HR practices for over 5,000 full-time employees worldwide. Amy is committed to connecting people from all backgrounds with meaningful work that enriches their lives. She describes herself as an ally to all and focuses on driving Kelly's success through transformative initiatives that empower employees to find their purpose and reach their full potential. Join us as we discuss navigating workforce transformation with empathy Host: Andy Goram
Kenny Burr is a dedicated advocate for disability rights and accessibility, with a focus on improving the voting process for individuals with disabilities. He has held leadership roles with the Regional Centers for Workforce Transformation, serving as a self-advocate lead and region 3 lead, where he supported workforce champions and direct support professionals. Kenny has been active on various disability advocacy boards, including the Mayor's Disability Advisory Committee in White Plains and the County of Westchester. A graduate of the Marinette Public School system and Wright State University with a bachelor's degree in Political Science and a minor in International Relations, Kenny is passionate about social justice, education, and community improvement, particularly in his hometown of Larchmont.In this thought-provoking episode of DSP Talk, host Asheley Blaise welcomes Kenny Burr, a passionate advocate for disability voting rights and accessibility. Kenny, who has been active on many disability advocacy boards, shares his journey from personal experiences that fueled his drive for change to the broader impact of his efforts in the community. With a strong background in leadership roles and a keen understanding of the issues at hand, Kenny offers valuable insights for anyone interested in advocacy and inclusion.Kenny delves into the specific barriers that individuals with disabilities face when voting, such as accessibility issues with polling places and voting machines, and emphasizes the importance of addressing these challenges to ensure full participation in the electoral process. He outlines the critical role direct support professionals play in facilitating voter access and the need for them to support without influencing decisions. Throughout the episode, Kenny underscores the importance of being informed about issues and active in voting, particularly for marginalized communities, highlighting that every vote indeed matters.Key Takeaways:Kenny Burr's personal experiences with cerebral palsy have fueled his advocacy for enhanced accessibility and inclusion.Voting accessibility remains a significant barrier for individuals with disabilities, necessitating increased awareness and systemic improvements.Direct support professionals are pivotal in assisting individuals with disabilities in the voting process, without exerting influence over their choices.Participation in voting ensures that marginalized communities can voice their needs and priorities, shaping a more inclusive society.Empowered and informed voting is crucial for advocating social justice and sustaining improvements in community life.Resources:Regional Centers for Workforce TransformationMayor's Disability Advisory CommitteeDisability Voting Guide – U.S. Vote FoundationADA Protecting the Rights of Voters Hosted on Acast. See acast.com/privacy for more information.
We know how groupthink, politics and inertia can feed costly and unproductive ways of thinking and doing. Through reframing, Josie Gibson and her team at CatalystFX gets right to the root causes so that we address the right problem, not a symptom of something deeper. Josie has an illustrious career in corporate and leadership, she builds communities and helps clients build change capability. Josie Gibson established CATALYSTFX to address an urgent need for different thinking and responses to complex business, social, and environmental issues. Josie runs The Catalyst Network, a membership community of accomplished changemakers, and mentors graduates and creative entrepreneurs. She is a Senior Industry Fellow at RMIT University's FORWARD Centre for Future Skills and Workforce Transformation in Australia, and is active in national and international initiatives exploring new work, community and economic models. Josie co-created Australia's first leadership index at an internationally ranked business school and established and helped to build successful businesses, including communities of chief financial officers, HR directors and senior women in global multinationals. It was a pleasure to have this conversation with Josie, and get to the nuts and bolts of embodied leadership and why now is the time for connecting to the wisdom of ancient traditions and cultures. Growing Your Business and Impact Talk to us today about how we can grow your capacity to level up your business and impact with our fully trained and managed outsourced marketing solutions - delivered by our digital heroes armed with good strategy, the latest tech and big smiles. Learn more at humansofpurpose.com Promotional Partnerships Like what we are serving up on Humans of Purpose? Our promotional campaigns have delivered great marketing and sales outcomes and ROI for our partners to date. Whether you're seeking a 1-month, 2-month or season sponsorship, follow the flow below to become a partner before we run out of our remaining promotional slots for 2024. Click Here to learn more about collaborating on a custom campaign package. Ready to partner? Just complete this short Partner Enquiry Form and we'll be in touch. Gold Membership Want a premium listening experience that directly supports us to keep making the podcast? Join current members Michael, Pravati, Noel, Kathy, Andrew 1, Andrew 2, Chris, Nikki, Margaret, Ben, Misha, Sarah and Geoff and enjoy our range of member benefits: Premium dedicated podcast feed Removal of all three ads per episode Early access to all episodes Full transcripts of all episodes Brokered intros to all podcast guests Ask me anything page access To take up this great offer, just head to our Gold Member page today. CREDITS Music intro and outro on this podcast was written and performed by Keyo Rhodes, with Harrison McGregor on drums and percussion. Sound engineering and mastering by Lachlan McGregor.
Monday 14th October 2024 Radio Show 562 : Navigating Workforce Transformation with Empathy Guest: Amy Bouque: Chief People Officer at Kelly Amy Bouque is passionate about helping people thrive both at work and in life. As Chief People Officer at Kelly, a global leader in strategic workforce solutions, she leads HR practices for over 5,000 full-time employees worldwide. Amy is committed to connecting people from all backgrounds with meaningful work that enriches their lives. She describes herself as an ally to all and focuses on driving Kelly's success through transformative initiatives that empower employees to find their purpose and reach their full potential. Join us as we discuss navigating workforce transformation with empathy Listen Live (Archive Available) Host: Andy Goram
Welcome to DSP Talk, your go-to podcast for transformative insights on disability support. In this special DSP Week episode, host Asheley Blaise leads a heartfelt tribute to direct support professionals (DSPs), celebrating the vital role they play in the lives of people with disabilities. This episode features perspectives from various professionals and personal anecdotes, all echoing a common sentiment—gratitude for the unwavering dedication and compassion DSPs bring to their roles.The episode kicks off with Asheley Blaise highlighting the importance of DSPs in creating inclusive communities and empowering individuals with disabilities. Contributions from notable figures like Dorianne Adams, who reflects on her 37-year career, and Jen Vogt, a parent and professional, offer personal and professional appreciation. Industry voices like Joanne Cropper, Kirsten Sanchirico, Melody Johnson, Monica Robinson, Rachel Jacob and Therea Buick further underscore the immeasurable impact DSPs have on lives, emphasizing their roles as advocates, friends, and critical supporters.As we honor the DSP Week, each speaker underscores a recurring theme: the invaluable difference DSPs make, not just as caregivers but as integral parts of the communities they serve. They are celebrated for their kindness, resilience, and the profound, lasting impact they leave on individuals and families. From heartfelt expressions of thanks to acknowledgment of their hard work, this episode is a testament to the indispensable role DSPs play every single day.Key Takeaways:Vital Role of DSPs: Direct support professionals are essential in empowering individuals with disabilities to lead fulfilling lives and in promoting inclusivity.Professional and Personal Gratitude: Both professionals in the field and family members of those receiving services highlight the profound impact of DSPs.Heartfelt Acknowledgment: The episode emphasizes the enduring gratitude felt towards DSPs, not just during DSP Week but year-round.Recognition of Dedication: Consistent acknowledgment of the tireless dedication, compassion, and hard work put in by DSPs, marking a deep appreciation for their service.Community and Empowerment: DSPs are more than caregivers; they are champions of dignity, empowerment, and community support.Notable Quotes:Ashley Blaise: "You're not just caregivers, you're advocates, your friends, and your champions of inclusion. The difference you make is immeasurable."Jen Vogt: "The support you provide to my son helps him navigate his world with more confidence, safety, and joy."Melody Johnson: "What you do for yourself dies with you, but what you do for others—that will live on forever."Rachel Jacob: "You are more than just professionals. You are champions of dignity, empowerment, and inclusion."Resources:Visit the Regional Centers for Workforce Transformation website for more information about the vital role of direct support professionals.Tune in to DSP Talk to listen to the full episode and gain deeper insights into the invaluable contributions of DSPs. Stay tuned for more episodes where we continue to celebrate and recognize the impactful work being done in the field of disability support. Hosted on Acast. See acast.com/privacy for more information.
Asheley Blaise is a dedicated professional in the field of direct support for individuals with developmental disabilities. With over a decade of experience, Asheley has worked tirelessly to empower DSPs and supervisors in New York through her involvement with the Regional Centers for Workforce Transformation. Starting her journey as a DSP at a young age, Asheley found her passion in helping individuals with disabilities reach their goals and live fulfilling lives. She is committed to advocating for person-centered care and promoting the highest quality of support for those in need.Episode Summary:In this enlightening episode, Asheley Blaise joins the host to discuss the important work of the Regional Centers for Workforce Transformation in New York. Asheley highlights the mission of empowering DSPs and supervisors to excel in their roles, emphasizing integrity, expertise, and dedication to supporting individuals with disabilities. The conversation delves into the significance of the DSP Code of Ethics, person-centered care, and the competencies essential for a competent workforce. Asheley also shares upcoming projects and initiatives of the Regional Centers, including the hosting of the DSP Talk podcast.Key Takeaways:Regional Centers for Workforce Transformation empower DSPs in New York to excel in supporting individuals with disabilities.Following the DSP Code of Ethics and practicing person-centered care are essential for providing high-quality support.A competent workforce positively impacts the lives of those receiving services by ensuring personalized care and trust.Supporting DSPs in their professional growth is crucial for the field, as they are the cornerstone of care and interactions.The upcoming projects of the Regional Centers include hosting the DSP Talk podcast and promoting diversity, equity, inclusion, and belonging in the workforce.Notable Quotes:"As a DSP, my first allegiance is to the person I support. All activities flow from this." - Asheley Blaise"Person-centered care places individual needs, preferences, and well-being at the forefront of support." - Asheley Blaise"A competent workforce fosters trust and ensures individuals receive personalized and effective supports." - Asheley BlaiseResources:New York Alliance: WebsiteThe Regional Centers for Workforce Transformation: WebsiteDon't miss out on the valuable insights shared by Asheley Blaise in this episode of DSP Talk. Tune in for engaging discussions on the critical role of DSPs in supporting individuals with disabilities and stay informed about the initiatives of the Regional Centers for Workforce Transformation. Listen to the full episode for more enlightening content and stay connected for future episodes. Hosted on Acast. See acast.com/privacy for more information.
In the latest episode of the Org Design Podcast, hosts Tim Brewer and Amy Springer welcome Shubha Narayanan, a partner at OrgSmith, to discuss all things organization design and workforce transformation. Shubha shares her insights on the evolving role of org design, emphasizing the importance of solving problems through people and processes rather than mere structures. She delves into her journey from working at KPMG to leading OrgSmith, highlighting the importance of aligning organizational structures with business strategies. The conversation also touches on the impact of AI on org design, the need for horizontal organizations, and the crucial role of leaders in fostering collaboration and innovation. Shubha's UNSPEND model for org design is explained, providing listeners with a comprehensive approach to tackling organizational challenges. This episode is a must-listen for anyone interested in creating agile, efficient, and scalable organizations.Support the Show.
John Land, a Partner at Mercer, is an experienced HR & Workforce Transformation and Global Rewards & Recognition Practice Leader/Consultant with a demonstrated history of building and leading transformative HR functions; including program/process/organization design, technology enablement, upskilling, and performance improvement. He is skilled in mergers and acquisitions (due diligence through integration/standup), HR digital transformation, and building highly effective teams. John is passionate about leveraging technology to drive employee and organization innovation and improve customer outcomes by creating people-centric experiences. David Landman, an HR executive with 20+ years of experience driving business performance by enabling people to be their best selves at work. David is passionate about supporting the visionary founders, investors and innovators who are redefining what it means to thrive in the workplace and he is a prominent leader in the HR executive, startup and venture capital community. Based on John Land's client experience as a Total Rewards practice leader at Mercer, coupled with David Landman's role running Talent programs at Goldman Sachs and now advising startups on their value and position in the evolving landscape of people and work, what is our current thinking about TALENT and ORGANIZATIONAL strategy? How do we think about keeping people (important) and keeping them happy (big difference)?
On episode 837 of CXOTalk, we explore AI and workforce transformation with Kian Katanforoosh, co-creator of Stanford's Deep Learning course and CEO of Workera. Join us for a discussion on the practical implications of generative AI for businesses and strategies for transforming a future-ready workforce.#futureofwork #workforcetransformation #cxotalk #enterpriseai
Guest: Madison Horn, Congressional Candidate OK-05, Founder & CEO at RoseRockOn LinkedIn | https://www.linkedin.com/in/madisonshorn/____________________________Hosts: Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber]On ITSPmagazine | https://www.itspmagazine.com/sean-martinMarco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society PodcastOn ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli____________________________Episode NotesExploring Society, Technology, and the Intersection of Politics and CybersecurityIn this insightful podcast episode, Marco Ciappelli takes the lead as he discusses the upcoming RSA Conference and the unique perspectives on society and technology that will be highlighted. He introduces Madison Horn, a congressional nominee with a background in cybersecurity, who will be a present at the conference. Together, they embark on a discussion exploring the crucial link between politicians and cybersecurity, shedding light on pressing issues in our modern digital landscape.A Deep Dive into Cybersecurity and Political EngagementMadison Horn shares her journey into politics, emphasizing the critical importance of having leaders with a strong understanding of technology in office. She highlights the essential role of cybersecurity in national security and economic stability, advocating for a forward-thinking approach to legislation and regulation in the cybersecurity space.The Impact of Technology on the Workforce and Economic OpportunitiesThe conversation extends to the transformative power of technology in creating economic opportunities and reshaping the workforce. Madison emphasizes the need for states to adapt to the evolving tech landscape, leveraging innovation to drive economic growth and job creation.Looking Ahead to RSA Conference 2024As the discussion turns towards the upcoming RSA Conference, Madison reflects on the significance of staying informed and engaged in the cybersecurity community. The duo explores the importance of attending industry events like RSA to network, learn, and contribute to shaping the future of cybersecurity policy and practice.Seeking Solutions and Collaboration in Critical InfrastructureMadison emphasizes the need for collaboration between the public and private sectors to address critical infrastructure challenges and mitigate cybersecurity risks. She advocates for modernizing infrastructure to defend against threats and ensure economic and national security.Bridging the Gap Between Politics and CybersecurityIn a passionate declaration, Madison underscores the urgency of transcending party divides to focus on effective governance and problem-solving. She calls for a renewed commitment to leadership that prioritizes the well-being and security of citizens above partisan interests.ConclusionAs this pre-event coverage episode wraps up, the conversation between Marco Ciappelli and Madison Horn serves as a thought-provoking exploration of the interconnected worlds of politics and cybersecurity. Stay tuned for more insights and updates from the RSA Conference 2024 on cybersecurity, technology, and the future of digital governance.Be sure to follow our Coverage Journey and subscribe to our podcasts!____________________________Follow our RSA Conference USA 2024 coverage: https://www.itspmagazine.com/rsa-conference-usa-2024-rsac-san-francisco-usa-cybersecurity-event-infosec-conference-coverageOn YouTube:
“Recognized by Meetings and Conventions Magazine as one of the nation's top business speakers.”, Kaplan Mobray is globally acclaimed as one of the world's most dynamic and inspirational business speakers, and joins us to discuss his book, The 10Ks of Personal Branding: Create a Better You. Wharton educated, Kaplan has been featured on CNN, FOX, Businessweek, The Wall Street Journal, and shares his message to NFL players and fans annually at the Super Bowl. He continues to serve as a consultant to Fortune 500 companies and an advisor to the nation's top business schools, working with business leaders to elevate Performance Excellence, Branding, Leadership Effectiveness, Innovation, Diversity Equity and Inclusion and Workforce Transformation. Kaplan has delivered presentations in 23 countries across 5 continents. All of his innovative presentations have been described as life-changing events. In his personal pursuits, Kaplan is a professional saxophone player. He resides in West Nyack, NY and is active in civic and charitable organizations. Tune in for this broadcast on Wednesday, April 10 @ 6pm EST!
Boomer Living Tv - Podcast For Baby Boomers, Their Families & Professionals In Senior Living
In this thought-provoking episode "Redefining Work in the Age of AI.", we delve into the profound impact of artificial intelligence on the workforce and our daily lives. As AI automates routine tasks and creates new job roles, we explore the multifaceted changes it brings and the urgent need for adaptation. We'll shed light on the awareness gap in society about AI's influence and the importance of education to bridge this divide. Drawing parallels with historical technological revolutions, we'll address the unprecedented speed at which AI is transforming the job market, making proactive adaptation crucial.The episode also examines the concept of universal basic income and the inherent human need for agency, purpose, and meaningful work. We'll discuss the potential evolution of "work" itself, with a greater emphasis on creativity, self-expression, and community contributions.Furthermore, we'll emphasize the necessity of inclusive planning and collective involvement in shaping this AI-driven future. Society must play a proactive role in ensuring that the benefits of AI are distributed equitably and that human agency is preserved.Join us as we navigate the complexities of redefining work in the age of AI, offering insights and strategies for a seamless and socially responsible transition.
In this episode, Australian hosts Jason and Joelle chat with Dr Joe Grasso, Clinical Psychologist and Vice President, Workforce Transformation at Lyra Health. Joe talks about the healthcare context in the United States and the role of the EAP within that context. He talks about the opportunity for EAP providers to engage in primary prevention work with their client organisations. He shares the typical approach to EAP delivery in the US and outlines some of the challenges inherent in common EAP business models. He offers advice for organisations evaluating EAP providers to ensure that they contract with providers who are providing high quality clinical care.
We have recently launched our newest whitepaper, CPOs: From HR to Workforce Transformation. In this episode Chris is joined by two of the authors of our recent whitepaper, Julian Homes and Alice McCormack to discuss the challenges of terms such as ‘workforce transformation' and its implications, and to also discuss the key themes. Listen now for the key takeaways from our latest workforce transformation whitepaper.
Employers are wrestling with how to provide the resources and foster the motivation workers need for continuous learning in an AI-altered economy. Workers of all stripes are looking to acquire the skills to compete. How is the company coordinating with its employees and its training partners?
What happens when you take a mid-size metro area and invest nearly $10B in economic development within a few years? You have to transform the workforce to reap the harvest. Anna Chafin as CEO of the Economic Development Authority of Bryan County was a key player in successfully attracting major corporations like Hyundai to I-16 corridor. Years later, the real work begins of preparing a workforce pool to meet the near-term demands of a mammoth investment. In this exclusive conversation, Anna reveals the new organization custom-built to transform a labor economy. Updates on developments in the Coastal GA economy: https://www.savannahjda.com/ Learn more about Sol Insights: solinsights.com Follow Good Morning, Market on YouTube: https://www.youtube.com/@solinsights/ Connect w/ Phillip on LinkedIn: @phillipscroggin
In this episode, I explore Wendy's adoption of AI to replace human workers, discussing the implications and possibilities as fast-food chains navigate the integration of advanced technologies into their operational framework. Invest in AI Box: https://Republic.com/ai-box Get on the AI Box Waitlist: https://AIBox.ai/ AI Facebook Community
Raise the Bar Hancock County has once again secured a grant from the state Office of Workforce Transformation... important funding to support continued economic growth in the coming year (at 13:30) --- Analysts view a cooling labor market as a good sign for the economy, although anyone looking for a job might not agree... What is the employment outlook for 2024? (at 25:30) --- Less than a week until Christmas! Here's how to avoid the trap of last-minute overspending in the panic to finish up your shopping list (at 42:45)
How strategic is HR within your organisation? In this episode, Chris Woodward, a workforce transformation consultant, joins the conversation with Sam and Vic around moving from a resource-based view of managers to a talent-based view where everybody has potential. We need to ensure the value of strategic HR is known. We need to think about how to maximise the potential of people. And that takes leadership.Chris discusses that leadership is the game changing area to focus on. It's not just about those at the top - leadership is for everybody.There is so much in this podcast. Here's a peek at the key takeaways:Discretionary effort from your people and teams genuinely has potential for game changing results.Talent. There's an opportunity to support HR to support you. Help HR be more strategic. Be more innovative in how you attract and retain talent.Really value the importance of trust and collaboration in your organisation. This underpins a high performing team and results for your organisation.We would love you to follow us on LinkedIn! https://www.linkedin.com/company/amplified-group/
AI Hustle: News on Open AI, ChatGPT, Midjourney, NVIDIA, Anthropic, Open Source LLMs
In this episode, we delve into Wendy's bold move to integrate AI technology into its fast-food operations, exploring the potential impact on the workforce and customer experience. Join us as we discuss the implications of this major shift and the broader trend of AI adoption in the fast-food industry. Get on the AI Box Waitlist: https://AIBox.ai/Join our ChatGPT Community: https://www.facebook.com/groups/739308654562189/Follow me on Twitter: https://twitter.com/jaeden_ai
On today's sponsored Heavy Networking we dig into cloud-delivered Secure Web Gateways (SWGs), which help guard end users against Web-based threats and enforce corporate Web access policies. As employees split time between home, office, and who knows where else, and as more applications move online, cloud-based SWGs help connect and protect workers. Our sponsor is Palo Alto Networks.
On today's sponsored Heavy Networking we dig into cloud-delivered Secure Web Gateways (SWGs), which help guard end users against Web-based threats and enforce corporate Web access policies. As employees split time between home, office, and who knows where else, and as more applications move online, cloud-based SWGs help connect and protect workers. Our sponsor is Palo Alto Networks. The post Heavy Networking 693: Securing Workforce Transformation With Cloud SWG (Sponsored) appeared first on Packet Pushers.
On today's sponsored Heavy Networking we dig into cloud-delivered Secure Web Gateways (SWGs), which help guard end users against Web-based threats and enforce corporate Web access policies. As employees split time between home, office, and who knows where else, and as more applications move online, cloud-based SWGs help connect and protect workers. Our sponsor is Palo Alto Networks.
On today's sponsored Heavy Networking we dig into cloud-delivered Secure Web Gateways (SWGs), which help guard end users against Web-based threats and enforce corporate Web access policies. As employees split time between home, office, and who knows where else, and as more applications move online, cloud-based SWGs help connect and protect workers. Our sponsor is Palo Alto Networks. The post Heavy Networking 693: Securing Workforce Transformation With Cloud SWG (Sponsored) appeared first on Packet Pushers.
On today's sponsored Heavy Networking we dig into cloud-delivered Secure Web Gateways (SWGs), which help guard end users against Web-based threats and enforce corporate Web access policies. As employees split time between home, office, and who knows where else, and as more applications move online, cloud-based SWGs help connect and protect workers. Our sponsor is Palo Alto Networks.
On today's sponsored Heavy Networking we dig into cloud-delivered Secure Web Gateways (SWGs), which help guard end users against Web-based threats and enforce corporate Web access policies. As employees split time between home, office, and who knows where else, and as more applications move online, cloud-based SWGs help connect and protect workers. Our sponsor is Palo Alto Networks. The post Heavy Networking 693: Securing Workforce Transformation With Cloud SWG (Sponsored) appeared first on Packet Pushers.
In this episode of Tech Sales Insights, Randy Seidl is joined by Anthony Anzevino, Global VP of Customer Success and Renewal Sales at Commvault, to share his insights on selling with customer success and increasing the lifetime value of a customer. He emphasizes the importance of understanding the customer and their needs, as well as building strong partnerships with both customers and partners. Anthony also discusses the challenges and opportunities in the data protection market and how Commvault is evolving to meet the changing needs of customers.INSIGHTS OF THE DAYYour number one asset your company - Anthony: “Employees and people are the number one asset in any company, and it should be the number one goal of any great leader”Be humble, failing, greater good - Anthony: “Be humble enough to where you can ask questions, learn to fail, fail fast and fail forward. And especially if you do it for, you know, the greater good, the benefit of your customers and the benefit of your market and your peers”Find out more about Anthony in the link below:LinkedIn: https://www.linkedin.com/in/anthony-anzevino-1481561/This episode of Tech Sales Insights is brought to you by: Sales Community: https://www.salescommunity.com/Sandler: https://www.sandler.com/
Heather E McGowan, Future-of-work strategist, keynote speaker, thought leader, researcher, and author, shares insights from The Empathy Advantage. After 1000 days of pandemic behavior change, the relationship between individuals and organizations has fundamentally transformed. Learn how to adapt to this new dynamic, balancing both employee satisfaction and company performance. The pathway to navigate and lead this workforce through rising uncertainty is to nurture your– empathy. Called "the most important book on management for the post-Covid era," The Empathy Advantage was identified as one of the "must-read" books from the Next Big Ideas Book Club before its launch in March 2023.Listen and subscribe on Apple Podcasts, Spotify, Google Podcasts, and Stitcher. Website | Facebook | Twitter | Instagram | LinkedIn About Business Owners Radio: Business Owners Radio is a podcast that brings you insights, inspiration, and actionable advice from successful entrepreneurs and business experts. Hosted by Shye Gilad and Craig Moen, our show aims to help you grow your business and achieve your goals. Join us every week for new episodes packed with valuable tips and resources. Sponsorships: Are you interested in sponsoring an episode of Business Owners Radio? Reach out to us at email to discuss advertising opportunities.
Brian Stockton, Senior Director of Technical Services and Training at Audi, discusses the need for trained EV technicians and the automaker's Audi Education Partnership. Steven Skancke, Chief Economic Advisor at Keel Point, provides a preview of Wednesday's Fed decision. Bloomberg Businessweek Editor Joel Weber and Bloomberg News Startups Reporter Ellen Huet share the details of Ellen's Businessweek Magazine story Layoffs and AI Are Changing Tech's Once Invincible Job Market. And we Drive to the Close with Jeff Krumpelman, Chief Investment Strategist at Mariner Wealth Advisors. Hosts: Matt Miller and Madison Mills. Producer: Paul Brennan. See omny.fm/listener for privacy information.
In this episode Reggie and Doug talk about the repercussions for the economy as AI is projected to eliminate millions of jobs
In this episode, Dr. I. David Daniels will speak with Dr. Joe Grasso, Senior Director of Workforce Transformation at Lyra Health. He is a clinical psychologist, mental health researcher, educator by training, and a partner to employers on workforce mental health strategy by trade. In the U.S., there are an estimated 350 individuals for every mental health provider. However, these figures may overestimate active mental health professionals, as they may include providers who are no longer practicing or accepting new patients. In addition to the lack of access to mental health services, many of the delivery systems themselves need fresh eyes and fresh approaches to the issue that has become more prevalent in the past few years than ever. Dr. Grasso began his academic career seeking to go into advertising but shifted to focus more on human behavior. In the aftermath of COVID-19, he has been focused on macro approaches to workplace mental health.
As leaders look for ways to future-proof their organisations and stay ahead in the war for talent, they are adapting their talent processes and many organisations are placing skills and human capabilities at the heart of their workforce transformation. Hear from Ina Gantcheva from our Workforce Transformation practice and Shannon Custard, Global Competence Development Manager from IKEA, Ingka Group as they discuss the shift organisations are making from jobs to skills-based. They explore how a skills-based organisation works in practice, the advantages of valuing skills rather than job titles and highlight what leaders need to consider before shifting to a skills-based approach. Shannon also shares the key drivers behind Ingka Group making this shift and some of the practical steps they are taking to make positive changes to their workforce and beyond.
This is a special episode of the podcast as Stuart and John got to record in person in Bend, Oregon after a 2 day work visit with a little ski adventure on the thrown in. He has been traveling the US speaking at the United Soccer Coaches Convention and working with the coaching staff of the Columbus Blue Jackets of the NHL, and had a few days to spend in Bend before keynoting the Oregon Youth Soccer AGM. For those who do not know, Stuart has worked in sports development for the past 20 years. He has held positions in coach development, performance and talent development at England Golf, UK Coaching and the Rugby Football Union. Stuart is currently the Strategic Lead for Workforce Transformation at Sport England. He has been responsible for writing and publishing two national strategy documents, ‘Coaching in an Active Nation: The Coaching Plan for England' and ‘Working in an Active Nation: The Professional Workforce Strategy for England'. Stuart is a highly regarded public speaker, having delivered keynote presentations across the globe for a range of organizations both in and out of sport. He is an expert facilitator who leads workshops for organizations striving to support people to be the best they can be. Stuart also owns the website www.thetalentequation.co.uk and is host of the 5 star rated podcast ‘The Talent Equation' which is dedicated to providing advice, guidance and support to people at the cutting edge of coaching and performance development. SAVE THE DATE: The 2023 Way of Champions Conference will be held August 4-6, 2023 at Colorado Academy in Denver, CO. Click here to learn more, registration will open January 1, and we will be announcing guest speakers and other conference related events soon. Its going to be amazing to be back in person in 2023! This week's podcast is brought to you by our friends at Sprocket Sports. Sprocket Sports is a new software platform for youth sports clubs. There are a lot of these systems out there, but Sprocket provides the full enchilada. They give you all the cool front-end stuff to make your club look good– like websites and marketing tools – AND all the back-end transactions and services to run your business better so you can focus on what really matters – your players and your teams. Sprocket is built for those clubs looking to thrive, not just survive, in the competitive world of youth sports clubs. So if you've been looking for a true business partner – not just another app – check them out today at https://sprocketsports.me/CTG. Become a Podcast Champion! This weeks podcast is also sponsored by our Patreon Podcast Champions. Help Support the Podcast and get FREE access to our most popular online courses, a $300 value. If you love the podcast, we would love for you to become a Podcast Champion, (https://www.patreon.com/wayofchampions) for as little as a cup of coffee per month (OK, its a Venti Mocha), to help us up the ante and provide even better interviews, better sound, and an overall enhanced experience. Plus, as a $10 per month Podcast Super-Champion, you will have access to never before released and bonus material, including: Downloadable transcripts of our best podcasts, so you don't have to crash your car trying to take notes! A code to get free access to our online course called “Coaching Mastery,” usually a $97 course, plus four other courses worth over $100, all yours for free for becoming a patron. Other special bonus opportunities that come up time to time Access to an online community of coaches like you who are dedicated listeners of the podcast, and will be able to answer your questions and share their coaching experiences. Thank you for all your support these past four years, and a special big thank you to all of you who become part of our inner circle, our patrons, who will enable us to take our podcast to the next level. https://www.patreon.com/wayofchampions
Work with Purpose: A podcast about the Australian Public Service.
Change is now the new normal, whether it is in response to an external shock, or internally generated to capitalise on an emerging strategic opportunity. With change, comes a need for workforce transformation.In this special re-run episode, we revisit the conversation we brought to our listeners in August 2022. The conversation explores the topic of workforce transformation and the skills that leaders need to make it stick.We were joined by Adam Canwell, Oceania Workforce Advisory Leader at EY Australia, Dr Andrew White, a Senior Fellow in Management Practice at the Oxford University's Saïd Business School, and Harinder Sidhu, the Australian High Commissioner to New Zealand at the Department of Foreign Affairs and Trade.Discussed in this episode:Findings of recent studies in workforce transformation.Factors that are necessary for a successful workforce transformation.Workforce transformation in the Australian public service. Hosted on Acast. See acast.com/privacy for more information.
#diversity #inclusion #womenintechAccording to the Harvard Business Review, diverse teams drive innovation and organizational intelligence. Many business leaders now realize that diverse teams can bring expertise and a range of viewpoints, to help their organizations better solve challenges, drive innovation, and attract and retain talent.In this episode of CXOTalk, two prominent business leaders discuss challenges and solutions to attracting, supporting, and maintaining a diverse and talented workforce.The topics discussed include:● What is diversity?● Why are diverse teams smarter and perform better?● Why are diversity and inclusion so difficult to discuss?● How can organizations become more diverse and inclusive?● What is the distinction between courage and confidence?● What is the role of HR in fostering diverse teams?● On the relationship between corporate culture and creating diverse teams● Advice for business leaders on how to create diverse teamsSee more from CXOTalk: https://www.cxotalk.com/episode/workforce-transformation-how-create-diverse-teamsSubscribe: www.cxotalk.com/subscribeChristie Hunter Arscott is an award-winning advisor, speaker, and author of the book Begin Boldly: How Women Can Reimagine Risk, Embrace Uncertainty, and Launch A Brilliant Career. Christie is a leading expert on how we can harness the power of intentional risk-taking to create more dynamic and vibrant careers and organizations. A Rhodes Scholar, Christie has been named by Thinkers50 as one of the top management thinkers likely to shape the future of business. Christie was also selected for the biannual Thinkers50 Talent Award shortlist of the top global thought leaders in the field of talent management.QuHarrison Terry is a growth marketer at Mark Cuban Companies, a Dallas, Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives. Previously, he led marketing at Redox, focusing on lead acquisition, new user experience, events, and content marketing. QuHarrison has been featured on CNN, Harvard Business Review, WIRED, Forbes and is the co-host of CNBC's Primetime Series – No Retreat: Business Bootcamp. As a speaker and moderator QuHarrison has presented at CES, TEDx, Techsylvania in Romania, Persol Holdings in Tokyo, SXSW in Austin, TX, and more. QuHarrison is a 4x recipient of Linkedin's top voices in Technology award.
In this episode of 'The Outlook with PwC" we discuss Workforce Transformation in A&D. Specifically, what companies can do to navigate today's ever changing generations seen currently in the workforce ranging from Boomer to Gen Z and how to attract these very different generations.
Our guest in this episode of Moments of Clarity is Josie Gibson. Josie is co-founder and director of The Catalyst Network, a membership community of accomplished changemakers and a mentorship program for graduates and creative entrepreneurs. She is also the founder and director of CatalystFX, which she created to address the urgent need for different thinking and responses to complex business, social, and environmental issues. Josie is active in national and international initiatives exploring new work, community and economic models. She is an advisor with multiple leading organisations in different industries and is also a Senior Industry Fellow at FORWARD, RMIT's new Centre for Future Skills and Workforce Transformation. Josie's incredibly rich professional history is matched by her personal life and experiences which we discuss today. In today's episode we talk about the expectations of a working-class Irish Catholic family, a trip to Japan, a man named Ed, individualism vs collectivism, the need for mutual contribution and respect, reciprocity, connection, urbanisation and Richard Florida, networks, self-organisation vs hierarchy and a moment of clarity. Links https://www.catalyst-fx.com/ https://www.catalyst-fx.com/the-catalyst-network/ https://about.me/josie.gibson https://www.slv.vic.gov.au/get-involved/join-our-corporate-membership-program/meet-our-corporate-members-josie-gibson-catalyst www.linkedin.com/in/josiegibson https://twitter.com/josiejosieg https://medium.com/rmit-forward https://soundcloud.com/rmit-forward/rmit-forward-skillscast-s1e03-josie-gibson-culture-conversations Time Stamps 0:00 - 19:50 Introduction with Matt and Toby 19:51 - 44:07 Part 1 with Josie Gibson 44:08 - 69:00 Part 2 with Josie Gibson 69:01 - 70:13 Outro Thank you to the team at Ex-Zero for our branding and design work and to Christian Prochilo for our music and sound editing. Thank you so much for listening to Moments of Clarity. Remember to subscribe, review and share episodes with your friends and family. You can also check out our Instagram page https://www.instagram.com/momentsofclaritypodcast/ or our website at www.moc-pod.com.
Michael Griffiths is a senior partner, principal, and lead in Deloitte's Workforce Transformation practice; specifically leading Deloitte's Workforce Development market offerings. In this episode of Leadership NOW, Michael and Dan Pontefract discuss the shift to a skills-based organization. There are some fascinating points raised—including what comes first: the chicken, the egg, or both? Michael is also the lead for Deloitte's Human Capital Trends research and report. Griffiths is well published in the field of learning and talent, and is the leading market voice on becoming a skills-based organization.
Maree Howard is the Head of Organisation Capability at Life without Borders.She speaks of the evolution of the Human Resource function over her career that has spanned almost every industry over several decades.3:55 The appeal of People and Culture8:19 Where we are now9:37 The need to make complex work effortless12:26 Shifting from recruitment to training and development16:28 Optimising by investing in what you have18:00 The power of leadership19:46 How to support teams to optimise their workforce23:06 Building agility to thrive in a dynamic environment26:30 Leveraging our learnings from COVID28:57 Empowering people through trust31:14 Unlocking discretionary effort with authenticity31:59 Gaining support through storyConnect with Maree on LinkedInThe Reimagined Workforce podcast is brought to you by Workforce Transformations Australia Pty. Ltd.All opinions expressed are the speaker's and not the organisations they represent.If you have a story about a workforce transformation to share and would like to be a guest on this podcast, please contact us at kathhume@workforcetransformations.com.au.Connect with Kath Hume on LinkedIn
Among the many pandemic-related challenges that the consumer industry has weathered, increasing talent shortage and turnover rates of frontline workforce continues to be a major hurdle. How are companies navigating this current landscape of frontline talent? What are some of the leading talent strategies that companies can leverage to retain and reward their employees? Tune in to hear from Barb Wallander, SVP, Human Resources and FedEx Express, and Cathy Gutierrez, Workforce Transformation leader at Deloitte Consulting LLP.
In our Toolkit podcast series, we take a deep dive into one accounting topic each month that goes beyond the basics and into areas that require judgment. This month, we are covering stock-based compensation – a complex subject with a variety of accounting and reporting considerations.In this episode, Heather Horn was joined by PwC partners Gina Klein and Jay Seliber to discuss the complexities of stock-based compensation accounting arising from merger and acquisition activity. In this episode, you will hear them discuss:1:49 - Key business issues associated with stock-based awards in a transaction 6:14 - Accounting considerations for awards from the sale of a business11:03 - Modifying awards in response to a planned change in control20:36 - Considerations for vesting conditions tied to the closing of a transaction 24:05 - Transactions where the buyer replaces the seller's awards29:24 - Other common examples of award structuring as part of M&A activity40:25 - Key points when accounting for stock-based awards during transactionsWant to learn more? Refer to previous episodes in our Compensation toolkit series on challenges for private company awards, making sense of stock award modifications, equity or liability classification, and unraveling complex vesting conditions. Also refer to our Stock-based compensation guide for more helpful information.Gina Klein is a partner leading PwC's HR Accounting Advisory practice in Workforce Transformation where she works with companies to address the financial reporting, design, and operational issues associated with employee compensation, including stock compensation, pension plans, and other employee benefit arrangements. Gina has also spent time in PwC's National Office, advising clients on complex accounting matters related to employee compensation under both IFRS and US GAAP.Jay Seliber is a partner in PwC's National Office. He leverages over 30 years of experience to help clients with their most complex accounting matters, particularly in the areas of mergers and acquisitions, revenue recognition, stock compensation, earnings per share, employee benefits, restructurings, impairments, and financing transactions. Jay is presently PwC's representative on the FASB's Emerging Issues Task Force.Heather Horn is PwC's National Office thought leader, responsible for developing our communications strategy and conveying firm positions on accounting and financial reporting matters. She is the engaging host of PwC's accounting and reporting weekly podcast and quarterly webcast series. With over 30 years of experience, Heather's accounting and auditing expertise includes financial instruments and rate-regulated accounting.Transcripts available upon request for individuals who may need a disability-related accommodation. Please send requests to us_podcast@pwc.com.
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Caitlin Guilfoyle about why organisations need to redesign for 'modern work'. See the video here: https://youtu.be/tjG8sEYWBGY. Caitlin Guilfoyle (https://www.linkedin.com/in/caitlin-guilfoyle-88034235/) is a Workforce Transformation specialist with over 15 years' experience in Australia and globally in roles within public and private enterprise. A leader within PwC's Future of Work practice, Caitlin researches global market trends as they relate to people and organisations, and supports clients across all industries, to help them prepare for their future of work, now. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Get 3 months of GUSTO free when you run your first payroll, at Gusto.com/HCI. Get up to 20% off by using code HCI for the summer sale at shop.Ekster.com/HCI. Check out the Ready for Takeoff podcast at Wix.com/readyfortakeoff. Check out Zapier.com/HCI to explore their business automations! Go to Swag.com/HCI and use promo code HCI10. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capital Newsletter. Check out Dr. Westover's book, The Future Leader. Check out Dr. Westover's book, 'Bluer than Indigo' Leadership. Check out Dr. Westover's book, The Alchemy of Truly Remarkable Leadership. Check out the latest issue of the Human Capital Leadership magazine. Ranked #5 Workplace Podcast Ranked #6 Performance Management Podcast Ranked #7 HR Podcast Ranked #12 Talent Management Podcast Ranked in the Top 20 Personal Development and Self-Improvement Podcasts Ranked in the Top 30 Leadership Podcasts Each HCI Podcast episode (Program, ID No. 592296) has been approved for 0.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Learn more about your ad choices. Visit megaphone.fm/adchoices
How do you manage a digital transformation while steering a heavily frontline business through a pandemic? Iron Mountain CHRO Edward Greene explains how the 70-year-old records management company is developing talent internally and staffing up to enter new markets.