Podcasts about workforce transformation

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Best podcasts about workforce transformation

Latest podcast episodes about workforce transformation

The Edge of Work
Reimagining Work Through AI and Workforce Innovation with Robin Barbacane (Rackspace)

The Edge of Work

Play Episode Listen Later Jun 23, 2026 32:14


Robin Barbacane is the Head of Talent Development and Workforce Transformation at Rackspace. In this episode, Robin joins The Edge of Work  to discuss what it takes to move beyond AI experimentation and drive enterprise-wide workforce transformation. She shares how Rackspace has approached becoming an AI-first organization, including the development of AI-powered solutions, employee-led innovation programs, and new operating models designed to embed AI into everyday work. During the conversation, Robin also explains why successful AI adoption is fundamentally a change management challenge, how HR can play a more strategic role in transformation, and why organizations should focus on developing new ways of thinking and working rather than simply deploying new tools. LinksRobin's LinkedIn: https://www.linkedin.com/in/robinbarbacane/

People Strategy Forum
Maximos Lih - When One Person Does the Work of Seven

People Strategy Forum

Play Episode Listen Later Jun 17, 2026 39:18 Transcription Available


When One Person Does the Work of Seven: How AI Is Rewriting WorkWhat happens when one employee can suddenly accomplish the work that previously required an entire team?In this episode of the People/AI Strategy Forum, Sam Reeve speaks with Maximos Lih about how artificial intelligence is fundamentally changing productivity, workforce expectations, and the future of organizational design.As AI expands what individuals can accomplish, leaders are being challenged to rethink workforce planning, talent strategies, management practices, and how organizations create value.The conversation explores both the opportunities and risks of AI-driven productivity, including how organizations can embrace innovation without losing sight of the human side of work.In this episode, we discuss:• How AI is increasing individual productivity • The implications of AI for workforce planning • Why traditional organizational structures are evolving • The changing role of leadership in AI-enabled organizations • How businesses can responsibly adopt AI • The future relationship between people and technology • Skills employees need to remain valuable in an AI-driven workplace • Balancing efficiency, performance, and employee well-beingKey TakeawayAI is not replacing work.It is redefining work.Organizations that understand how to combine human strengths with artificial intelligence will be better positioned to adapt, compete, and grow in the years ahead.Guest: Maximos LihLearn more about CompTeam: https://compteam.net/Watch the full video episode: https://www.youtube.com/@PeopleStrategyForumPoweredByCompTeam#PeopleStrategy #FutureOfWork #ArtificialIntelligence #AILeadership #WorkforceStrategyIf you enjoyed this episode, follow the People/AI Strategy Forum on your preferred podcast platform and join the conversation! About the People/AI Strategy Forum The People/AI Strategy Forum explores how leaders navigate the intersection of people strategy, leadership, and artificial intelligence. Hosted by Sam Reeve, Founder & CEO of CompTeam, the Forum features conversations with executives, practitioners, and experts shaping the future of work.Learn more about CompTeam and the People/AI Strategy Forum at compteam.net.

Think Fast, Talk Smart: Communication Techniques.
297. Agency Over Anxiety: Communicating in Uncertain Times

Think Fast, Talk Smart: Communication Techniques.

Play Episode Listen Later Jun 15, 2026 26:20 Transcription Available


Why the most effective communicators help people see not just what's changing, but why it matters to them.For Sinéad Bovell, effective communication isn't just about explaining what's coming next—it's about giving people the confidence and agency to engage with it.Bovell is a futurist, founder of the tech education company WAYE, and an expert advisor to the United Nations AI Advisory Body. Known for making complex topics accessible to broad audiences, she has spent years helping leaders, organizations, and young people understand the implications of artificial intelligence and other transformative technologies. Her approach starts with a simple principle: meet people where they are and connect big ideas to what matters in their lives. “If you scare people too much, if you disempower them, [and] they do unsubscribe from the very activities you need them to lean into.”In this episode of Think Fast, Talk Smart, Bovell joins host Matt Abrahams to discuss how to communicate complexity without overwhelming people and why skills like adaptability and judgment are becoming more valuable in the age of AI. From making emerging technologies more accessible to building trust through relevance and empathy, they discuss what it takes to help audiences engage with change rather than fear it.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Sinéad BovellConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (01:00) - Explaining Complex Ideas (03:48) - The Future of Soft Skills (06:52) - Talking About AI Without Fear (10:33) - Storytelling for Young Audiences (12:46) - Reaching Young Audiences (15:01) - Career Pivots & Reinvention (16:53) - Becoming a Better Communicator (18:59) - The Final Three Questions (25:09) - Conclusion

Telecom Reseller
Rachael Schaefer of Concentrix on Human-Centered AI, Workforce Transformation, and the Future of CX, Podcast

Telecom Reseller

Play Episode Listen Later Jun 9, 2026


At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Rachael Schaeffer, VP of Growth and GTM Execution at Concentrix, for a candid discussion about AI’s growing role in customer experience and business operations. Schaefer cautioned against organizations pursuing wholesale workforce replacement strategies, arguing that removing humans from the equation often creates new challenges rather than solving existing ones. Instead, she emphasized the importance of keeping people in the loop and leveraging AI to augment, rather than replace, human expertise. The conversation also explored channel opportunities, practical AI deployment strategies, organizational change management, and how businesses can strike the right balance between automation, efficiency, and customer satisfaction.

Supply Chain Now Radio
The Buzz: How Decision Intelligence Can Transform Supply Chain Performance

Supply Chain Now Radio

Play Episode Listen Later Jun 5, 2026 56:45


Artificial intelligence continues to dominate supply chain conversations, but why are so many organizations struggling to move beyond pilots and into enterprise-wide success? In this episode of The Buzz powered by APL Logistics, Scott Luton and Alex Pradhan explore the latest research and developments shaping the future of supply chain leadership, AI adoption, omnichannel fulfillment, workforce transformation, and decision intelligence. Special guest Arash Aghlara, Founder and CEO of FlexRule, joins the discussion to share why better decisions—not just better data—may be the key to unlocking supply chain performance. From AI pilot purgatory and omnichannel profitability to talent shortages and protein supply disruptions, this episode tackles some of the most pressing challenges facing supply chain leaders today. Scott, Alex, and Arash dive into new research from leading organizations including MIT, Accenture, GEP, and the University of Virginia Darden School of Business. Along the way, they explore the growing importance of governance, the role of decision intelligence in modern operations, and why organizations must move beyond visibility alone to create smarter, faster, and more effective business outcomes.   Key Takeaways: Why nearly three-quarters of organizations have yet to move AI initiatives beyond planning and pilot stages. How decision intelligence helps organizations bridge the gap between data, visibility, and action. Key findings from MIT's latest State of Supply Chain Omnichannel research. Why supply chain leaders must rethink workforce development amid a projected talent shortage. The critical role governance plays in scaling AI and improving operational decision-making. How organizations can identify and manage interconnected decisions across planning, logistics, inventory, and customer service. Why practical execution—not hype—is essential for successful digital transformation.   If you're navigating AI adoption, digital transformation, talent challenges, or increasing supply chain complexity, this episode delivers practical insights and actionable strategies from experienced industry leaders. You'll walk away with a deeper understanding of how decision intelligence can help organizations move beyond visibility, improve execution, and build more resilient supply chains in an increasingly complex business environment.   Additional Links & Resources: APL Logistics: https://www.apllogistics.com/ With That Said: https://bit.ly/WTS-31-May-2026 5 Signs Your Supply Chain Has Outgrown How It's Managed Today: https://bit.ly/5-signs-your-SC-has-outgrown-mgmt Supply Chain AI Is Stuck in Pilot Purgatory Because the Operating Model Is Missing: https://bit.ly/4u4dPyj GEP Webinar: https://bit.ly/10-June-2026-Webinar State of Supply Chain Omnichannel Report: https://bit.ly/3RUcHju Turning the supply chain talent shortage into strength: https://accntu.re/4vkqNZQ Protein powder shortage threatens America's biggest food craze: https://bit.ly/3RIkrFd Upcoming Live Programming:  https://supplychainnow.com/upcoming-live-programming/ Supply Chain Now Resource Hub: https://supplychainnow.com/resource-hub/ FlexRule: https://www.flexrule.com/ The Supply Chain Whisperer on Why Practicality Still Wins: https://bit.ly/Why-Practicality-Still-Matters Connect with Arash on LinkedIn: https://www.linkedin.com/in/arashaghlara/ Connect with Alex on LinkedIn: https://www.linkedin.com/in/alejandrapradhan/ Watch and listen to more Supply Chain Now episodes: https://supplychainnow.com/brands/supply-chain-now/ Subscribe to Supply Chain Now: https://linktr.ee/Supplychainnow Check out the Supply Chain Now Resource Hub: https://supplychainnow.com/resource-hub/ Work with Us! Download the Supply Chain Now 2026 Media Kit: https://supplychainnow.com/media-kit/ WEBINAR- From AI Pilots to Performance: How Supply Chain Leaders Are Scaling Agentic AI: https://bit.ly/49hCqIq WEBINAR- Amazon Supply Chain 101: Enabling efficiency and growth for businesses everywhere–and everywhere they sell: https://bit.ly/49r8N7D WEBINAR- The Expanding Role of Supply Chain Optimization Teams in Driving Business Impact: https://bit.ly/3PHRAAf WEBINAR- AI that moves at velocity: Cut through latency with agentic workflows: https://bit.ly/4x4626t For everything else, start here: https://supplychainnow.com This episode was hosted by Scott Luton and Alex Pradhan, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychiannow.com/buzz-how-decision-intelligence-transform-supply-chain-performance-1592 The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.For licensing inquiries or permissions, please contact us at production@supplychainnow.com© 2026 Supply Chain Now. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Disruption / Interruption
Disrupting Talent: Why AI is Creating the Generalist Team, with Cassiano Surek

Disruption / Interruption

Play Episode Listen Later Jun 4, 2026 35:19


Cassiano Surek, CTO at Beyond, joins host KJ to explore how artificial intelligence is fundamentally reshaping the workforce, enterprise structure, and even how we shop. Cassiano argues that the era of hyper-specialized talent is giving way to competent generalists who can orchestrate AI tools across the full stack, and that the companies embracing this shift are already pulling ahead. The conversation spans team architecture, the flattening of corporate hierarchies, the dawn of agentic commerce, and a surprising personal project built to lighten the mental load of moms everywhere. Four Key Takeaways: 3:39 — Curiosity is the core driver of innovation. It won't always pay off, but the compounding of near-wins over time is what ultimately leads to breakthroughs. 12:36 — Corporate hierarchies are contracting dramatically. AI enables fewer, more versatile people to do more, making deep layers of management increasingly obsolete. 17:26 — The workforce is shifting from deep specialists to competent generalists, people who can work across the full solution stack using AI tooling, unlocking a new era of entrepreneurial creativity. 17:26 — Agentic commerce is already here. AI agents will soon shop on your behalf, fundamentally disrupting how merchants, brands, and consumers interact, possibly by this Christmas. Quote of the Show (12:37):"A success is made of many almost quasi successes... It's an endless journey of exploration." — Cassiano Surek Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome. Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval Ways to connect with Cassiano Surek:LinkedIn: http://www.linkedin.com/in/cassianosurek Company Website: http://www.bynd.com/ How to get more Disruption/Interruption: Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD YouTube: https://www.youtube.com/results?search_query=disruption+%2F+interuuptionSee omnystudio.com/listener for privacy information.

LTC University Podcast
Afraid of the Unknown with Dr. Jimmie Williamson

LTC University Podcast

Play Episode Listen Later Jun 1, 2026 44:16


Most people don't fear change itself — they fear the moment before they know if they're going to be okay. And according to Dr. Jimmie Williamson, that gap between uncertainty and clarity is where organizations either hold their people together or quietly lose them. In this episode of Your Health University, Jamie sits down with Dr. Jimmie Williamson, Chief Behavioral Health Officer at Your Health, in the middle of a real organizational merger — making this conversation as timely and personal as it gets. Dr. Williamson draws on decades of clinical experience, behavioral health expertise, and his own career pivots (including leaving a 28-year career to step into healthcare) to walk us through what change actually does to the human brain and body — and what it takes to move through it well. Key topics include: Why even positive change triggers a physiological threat response — and what science says is actually happening in your brain The five stages of change people move through (shock, resistance, exploration, and beyond) and why getting stuck isn't a character flaw Dr. David Rock's SCARF model — the five psychological domains (Status, Certainty, Autonomy, Relatedness, Fairness) that determine whether people feel safe or threatened during transitions What leaders most commonly get wrong when communicating change — and the one mistake that always creates a narrative vacuum Why insecurity in leadership is more dangerous than the change itself The one self-care practice you can start today if you're feeling the weight of uncertainty Change is positive. It is good. And it is inevitable. This episode will help you believe that — and act like it. www.YourHealth.Org

WorkLab
Katy George: Ditch the org chart—your team's future is fluid

WorkLab

Play Episode Listen Later May 13, 2026 28:18


Rigid org charts are quickly becoming a barrier to AI-fueled business impact. Microsoft's CVP of Workforce Transformation joins WorkLab host Molly Wood to share how the most forward-thinking companies are breaking down silos, building teams around skills, and embracing constant change. Discover why adaptability, curiosity, and a willingness to reinvent are the new must-haves for leaders and employees alike—and how your organization can unleash human capability for the AI era. Show Notes WorkLab Subscribe to the WorkLab newsletter

WorkLab
Katy George: Ditch the org chart—your team's future is fluid

WorkLab

Play Episode Listen Later May 13, 2026 28:18


Rigid org charts are quickly becoming a barrier to AI-fueled business impact. Microsoft's CVP of Workforce Transformation joins WorkLab host Molly Wood to share how the most forward-thinking companies are breaking down silos, building teams around skills, and embracing constant change. Discover why adaptability, curiosity, and a willingness to reinvent are the new must-haves for leaders and employees alike—and how your organization can unleash human capability for the AI era. Show Notes WorkLab Subscribe to the WorkLab newsletter

Becker’s Healthcare Podcast
Innovation, Workforce Transformation, and the Future of Value Based Care with Stephen Parodi

Becker’s Healthcare Podcast

Play Episode Listen Later May 11, 2026 10:02


This episode recorded live at the Becker's 16th Annual Meeting features Stephen Parodi, EVP, External Affairs, Communications & Brand, The Permanente Federation & The Permanente Medical Group. He discusses leading through healthcare transformation, expanding value-based care into new markets, leveraging technology to improve outcomes, and building authentic leadership cultures that support innovation and workforce resilience.

Becker’s Healthcare Podcast
Embracing AI and Workforce Transformation to Shape Healthcare's Future with Peter Banko

Becker’s Healthcare Podcast

Play Episode Listen Later May 9, 2026 6:40


This episode recorded live at the Becker's 16th Annual Meeting features Peter Banko, President and Chief Executive Officer, Baystate Health. He shares how embracing AI is reshaping strategy across clinical and operational areas, while highlighting the need for stronger leadership, workforce development, and partnerships to prepare for the future of care.In collaboration with Insight Global.

Wavelengths
The Europe Fiber Conversation: Market Standards, Strategy, and the Next Wave Pt. 2

Wavelengths

Play Episode Listen Later May 6, 2026 41:51


In this episode of Wavelengths, the Amphenol Broadband Solutions podcast, host Daniel Litwin continues the European broadband deep dive with Carsten Engelke, Director of Technology at ANGA, and Dr. Anthony Basham, VP of Active Products for the EMEA region at Netceed and President of SCTE, focusing on one of the most critical—and often underestimated—dimensions of next-generation networks: resilience.As fiber cements its role as the backbone of Europe's digital infrastructure, the conversation shifts beyond deployment and into durability. These networks are no longer just conduits for internet access—they underpin emergency services, energy systems, national security, and the broader digital economy. That shift raises the stakes: building fast networks is no longer enough. They must also be secure, resilient, interoperable, and adaptable to future technological change.Engelke and Basham explore how resilience must be designed into fiber networks from the outset—not retrofitted later—and why that requires a holistic approach spanning physical infrastructure, cybersecurity, AI-driven operations, workforce readiness, and global standards alignment. From network detection systems to autonomous maintenance, from interoperability gaps to lifecycle planning, this episode examines what it truly means to build broadband infrastructure that can stand the test of time. Key Discussion Highlights:• Fiber as Critical National Infrastructure: The conversation underscores that fiber networks now support far more than connectivity—they are foundational to public services, emergency response, energy systems, and national economies. This elevates resilience and security from optional considerations to core design requirements.• Resilience Requires a Holistic Approach: Basham emphasizes that resilience cannot be solved with a single technology or policy. It must integrate physical infrastructure protection, power redundancy, cybersecurity, supply chain integrity, and workforce preparedness into one cohesive strategy.• Cybersecurity Pressure Is Rising Fast: With increasing geopolitical tensions and regulatory frameworks like the EU's Cyber Resilience Act and Cybersecurity Act, operators face growing pressure to implement advanced monitoring, detection, and response systems—often driven as much by compliance as by operational necessity.• AI and Network Detection Are Becoming Essential: As network traffic complexity grows beyond human-scale analysis, tools like Network Detection and Response (NDR) systems, machine learning, and behavioral analytics are becoming critical for identifying anomalies, threats, and performance issues in real time.• The Role—and Limits—of Automation: While AI enables proactive maintenance, self-healing networks, and smarter deployment planning, both guests stress that human expertise remains essential. Engineers will still design architectures, interpret edge cases, and make strategic decisions—AI acts as an augmentation layer, not a replacement.• Workforce Transformation and Training Challenges: As networks become more software-driven and AI-assisted, the industry must rethink how technicians are trained. Future roles will require a blend of traditional field skills and digital intelligence—making global, standardized training frameworks more important than ever.• Interoperability and Standards Are Still Gaps: The discussion highlights ongoing fragmentation across vendors and systems, particularly in fiber environments. Without stronger global standards and interoperability, operators risk increased complexity, higher costs, and slower adoption.• Designing for Long Life vs. Fast Rollout: A key tension emerges between speed and durability. Rapid fiber deployment has often prioritized rollout velocity over long-term resilience, but future networks must balance both—building passive infrastructure for decades-long endurance while allowing active components to evolve.• Lifecycle Thinking and Circularity: Sustainability plays a growing role in resilience strategy. Operators must plan for equipment reuse, replacement cycles, and energy efficiency—treating networks as long-term systems rather than one-time builds.• Global Coordination and Standardization: Both guests stress the importance of aligning European efforts with global standards bodies and international partners. Broadband infrastructure must operate seamlessly across borders, making interoperability and shared frameworks essential.This episode brings the European broadband conversation full circle—moving from deployment strategy to long-term viability. It highlights a critical shift in industry thinking: success will not be defined solely by how quickly fiber is rolled out, but by how well those networks can adapt, endure, and operate securely in an increasingly complex digital landscape.

Searching in San Diego
E84: Navigating Workforce Transformation: A Conversation with Ron Painter

Searching in San Diego

Play Episode Listen Later Apr 3, 2026 23:45


Recorded live at the 2026 NAWB Forum in Las Vegas, this episode features a dynamic conversation with Ron Painter, former CEO of the National Association of Workforce Boards and current principal at Forbes Field Associates. Together, we explore what it takes to lead in today's rapidly evolving workforce landscape—from navigating policy shifts and leveraging data, to building agile, collaborative organizations that can respond to constant change. Ron shares insights on the importance of vision, the realities of labor force trends, and how leaders can stay relevant in the face of disruption, including automation and AI. Whether you're a workforce professional, policymaker, or organizational leader, this conversation offers practical wisdom and big-picture perspective on shaping the future of work.

HBS Managing the Future of Work
Siemens' Judith Wiese on engineering a global workforce transformation

HBS Managing the Future of Work

Play Episode Listen Later Mar 25, 2026 34:40


The multinational's head of HR and sustainability explains how the firm's investment in   continuous skills building positions it to handle AI disruptions, demographic shifts, job redesign, and workflow changes. Also, industrial AI, defining core skills, and co-determination.

Cloud Wars Live with Bob Evans
AI Agent & Copilot Podcast: Summit Highlights -- Orchestration, MCP, and AI Workforce Transformation

Cloud Wars Live with Bob Evans

Play Episode Listen Later Mar 19, 2026 8:22


In this episode of the AI Agent & Copilot Podcast, Tom Smith is joined by Kieron Allen, an industry analyst and AI observer, who shares insights from the 2026 AI Agent & Copilot Summit NA in San Diego. Together, they unpack major themes from the event, including agent orchestration, workforce reskilling, MCP's enterprise impact, and the evolving human-AI partnership. Key Takeaways Human + AI Orchestration Is the New Core Skill: Allen underscores that orchestration is not just about technology—it's about people managing AI systems effectively. Humans have to view agents as part of the workforce. This means employees must develop skills to coordinate, supervise, and optimize AI agents, treating them as collaborators rather than tools. The ability to orchestrate multiple agents will become a defining competency in modern organizations. Reskilling Must Address Culture and Collaboration One of Allen's strongest points is that reskilling goes beyond technical training. “We need to understand the AI… not just the tools, but also the cultural elements.” Organizations must prepare employees to work alongside AI, interpret outputs, and adapt workflows. This includes fostering trust in AI systems, redefining job roles, and building a culture that embraces continuous learning and collaboration with intelligent agents. MCP is Unlocking Massive Enterprise Efficiency: Smith highlights MCP as a breakthrough, describing it as a “USB-type connector” between AI and enterprise systems. With up to “650,000 actions” now automatable in Dynamics 365, MCP dramatically reduces manual effort. This standard simplifies integration across platforms, accelerates deployment, and enables scalable automation—making it a cornerstone for organizations looking to operationalize AI at scale. Customer-Centric AI Learning is Accelerating Adoption: Allen observes that many professionals are attending the conference not just for internal use, but because “they're attending this conference… for their customers.” This reflects a shift where AI literacy is becoming essential for delivering value externally. Businesses are recognizing that understanding AI enables them to better anticipate client needs, create new offerings, and remain competitive. Visit Cloud Wars for more.

Telecom Reseller
Five9: Matt McGinnis and Tim Richter on AI Workforce Transformation in the Contact Center, Podcast

Telecom Reseller

Play Episode Listen Later Mar 16, 2026 7:16


Matt McGinnis, VP of Product, Industry, and Solution Marketing, and Tim Richter, Senior Director of Product Marketing at Five9, spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about how artificial intelligence is reshaping the contact center and redefining how organizations think about workforce management. McGinnis explained that contact centers are entering a new era where AI is becoming a core member of the workforce rather than simply a support tool. “AI is now capable of handling a meaningful portion of customer interactions, allowing human agents to focus on more complex and high-value conversations,” he said. This shift enables organizations to improve response times while maintaining high-quality service experiences. Richter emphasized that the successful adoption of AI requires companies to rethink their approach to workforce strategy. “The future of the contact center is about blending human expertise with AI capabilities to create a more intelligent workforce,” he noted. Organizations that effectively combine automation with human insight can manage higher interaction volumes while delivering more personalized customer experiences. Five9's platform is designed to help enterprises deploy AI-driven capabilities without disrupting existing operations. These tools assist agents in real time, automate routine requests, and provide deeper analytics into customer behavior and performance trends. As enterprise leaders gathered at Enterprise Connect to explore the next phase of communications and customer engagement, the conversation underscored how AI-powered workforce transformation is quickly becoming a defining element of modern contact center strategies. Learn more about Five9: https://www.five9.com/

The Lazy CEO Podcast
How to Use AI for Workforce Transformation That Really Works

The Lazy CEO Podcast

Play Episode Listen Later Mar 16, 2026 27:13


What if the biggest risk in workforce transformation isn't AI replacing people—but leaders failing to adapt fast enough? If you're leading a company today, you're navigating one of the fastest workplace shifts in decades. AI is putting data, insights, and answers at everyone's fingertips, which means the traditional leadership playbook is quickly becoming outdated. In this episode of The CEO Project, you'll hear why workforce transformation isn't just about adopting new technology—it's about changing how you lead, communicate, and motivate teams in a world where analytics are instant but human leadership matters more than ever. By listening to this episode, you'll learn how to: Understand how AI is reshaping leadership expectations and what workforce transformation means for CEOs today. Adapt your leadership style so you can move faster, make better decisions, and lead teams effectively in an AI-driven workplace. Balance data, technology, and human intuition to motivate teams and stay competitive as the pace of change accelerates. Play the episode now to discover how forward-thinking leaders are navigating workforce transformation—and why the CEOs who adapt fastest will gain the biggest advantage. Check out: 06:40 – Why many young professionals enter the workforce unprepared and the practical career habits leaders should be teaching the next generation. 16:10 – The core idea behind Rewired Leadership: how AI is forcing leaders to rethink how they make decisions, motivate teams, and communicate. 23:30 – Why empathy, intuition, and human leadership skills are becoming more valuable as AI makes analytics and information instantly available. About Mark Zides Mark Zides is a seasoned business leader, CEO, investor, and leadership advisor with more than 35 years of experience helping organizations perform at a high level as leadership, strategy, talent, and artificial intelligence continue to converge. A two-time bestselling author of The #PACE Process for Early Career Success and Rewired Leadership™, Mark focuses on the human side of AI-driven transformation. His work challenges a common assumption in the market—that better technology automatically produces better outcomes. Instead, he argues that sustained performance comes from leaders who think clearly, listen deeply, and make better decisions as AI becomes more embedded in how work gets done.

Trends Podcast
CEO van mijn Leven – Jeroen Van Hautte | woensdag 25/02/26

Trends Podcast

Play Episode Listen Later Feb 25, 2026 31:31


In deze aflevering van CEO van mijn leven vertelt Jeroen Van Hautte, computerwetenschapper en CTO van TechWolf, hoe een hackathon bij Belfius de vonk was voor wat nu een Belgisch AI-succesverhaal is. TechWolf helpt grote bedrijven met tienduizenden werknemers om hun mensen te begrijpen op basis van skills, niet alleen jobtitels — en doet dat met de werknemer in het midden, niet als Big Brother. Jeroen legt uit waarom hij de academische carrière in Cambridge liet voor het ondernemerschap, hoe de "zone of genius" filosofie diep in TechWolf's cultuur zit, en waarom transparantie en open source publicaties essentieel zijn voor verantwoorde AI. Hij deelt ook de realiteit van €500 per maand verdienen als founder, de uitdaging om als CTO los te laten, en waarom hij funding ziet als het geven van opties aan het bedrijf. Daarnaast gaat het gesprek over de snelheid van AI-transformatie, waarom één ethical officer geen oplossing is, en hoe Jeroen met slechts drie grote prioriteiten in zijn leven bewust kiest voor diepgang boven breedte. Trends is een podcastkanaal van de redactie van Trends. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

People Strategy Forum
Tony Thelen -Calm Leadership in a Noisy World: AI, Automation, and the New Desiderata

People Strategy Forum

Play Episode Listen Later Feb 24, 2026 51:52 Transcription Available


Tony Thelen — Calm Leadership in a Noisy World: AI, Automation, and the New DesiderataWhat if the real competitive advantage in an AI-accelerated world isn't speed — but calm?In this episode of the People/AI Strategy Forum, Sam Reeve (CEO of CompTeam) sits down with Tony Thelen, a leadership guide and executive coach who helps leaders navigate digital overwhelm with grounded presence and ethical clarity. Together, they explore why leaders who can slow the human system while technology speeds up will be the ones who earn trust, retain top talent, and sustain performance in 2026 and beyond.Tony draws from the timeless wisdom of the Desiderata poem — including the line “go placidly amid the noise and haste” — and reframes calm leadership as a strategic capability, not complacency.In this conversation, we cover:Why calm leadership is a performance advantage in the AI eraHow to lead through crisis without manufacturing “fake calm”The role of truth-telling and transparency in building trustEarly warning signs that chaos is creeping into an organizationHow leaders can be agile and decisive while staying composedWhy “sense, adapt, respond” is a resilience habit for individuals and teamsHow to retain top performers during uncertainty by giving them ownership and agencyTony's daily grounding practice: “Tony time” — a quiet hour that becomes a leadership superpowerTony also shares insights from his book Things We Desire: The Desiderata Turns 100, where he unpacks 30 values found within the poem — including calm, wisdom, prudence, contentment, and serenity — and turns them into practical reflection prompts for modern life and leadership.Key takeaway:In a noisy, automated world, calm leadership isn't a retreat — it's a responsibility.Subscribe, rate, and share this episode with a colleague — and choose one way this week to lead with calm instead of haste.Guest: Tony Thelen Host: Sam Reeve, CEO of CompTeam Show: People/AI Strategy Forum (powered by CompTeam)If you enjoyed this episode, follow the People/AI Strategy Forum on your preferred podcast platform and join the conversation! About the People/AI Strategy Forum The People/AI Strategy Forum explores how leaders navigate the intersection of people strategy, leadership, and artificial intelligence. Hosted by Sam Reeve, Founder & CEO of CompTeam, the Forum features conversations with executives, practitioners, and experts shaping the future of work. Learn more about CompTeam and the People/AI Strategy Forum at compteam.net.

Elevate Care
Understanding Employee Experience through Storytelling in Healthcare

Elevate Care

Play Episode Listen Later Feb 17, 2026 36:00


In this episode of the Elevate Care podcast, Liz Cunningham interviews James Warren, founder and CEO of Share More Stories, about the transformative power of storytelling in healthcare. They explore how qualitative insights from stories complement traditional data, the importance of emotional stewardship, and how connecting employee experience to patient outcomes can drive meaningful change. James shares practical steps for healthcare leaders to embed storytelling into their engagement strategies and improve both employee and patient experiences.About James WarrenJames Warren is the founder and CEO of Share More Stories, an engagement and insights company that blends storytelling with AI. With a background in corporate brand management and a passion for storytelling, James helps organizations better understand and connect with their customers, employees, and communities. His work focuses on using stories to uncover deeper insights and improve experiences across various sectors, including healthcare.Chapters00:00 – Introduction00:30 – The Journey to Share More Stories02:22 – Insights Beyond Quantitative Data04:04 – A Healthcare Use Case: Emotional Toll on Frontline Employees07:10 – Identifying Indicators for Deeper Engagement10:16 – Leadership's Role in Employee Experience14:11 – Connecting Employee and Patient Experiences20:11 – Leadership, Vulnerability, and Emotional Stewardship24:00 – Practical Steps for Embedding Storytelling29:34 – Starting the Conversation: Open Questions and Listening34:54 – Final Advice: Keep It Real, Keep It Human Sponsors: We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Connect with Our Hosts:Kerry on LinkedInNishan on LinkedInLiz on LinkedIn Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Where Work Meets Life™ with Dr. Laura
Leading, Living, and Leaving a Legacy: A Conversation with Dr. Shirley Davis

Where Work Meets Life™ with Dr. Laura

Play Episode Listen Later Feb 10, 2026 43:01


In this episode, Dr. Laura welcomes Dr. Shirley Davis, a leadership development expert, culture transformation thought leader, bestselling author, and President and CEO of Shirley Davis International, to the show for a conversation on workplace leadership and what it means to live, be in leadership, and leave a legacy. Drawing on more than 35 years of experience across HR, executive leadership, and global workforce consulting, Dr. Davis and Dr. Laura explore why so many organizations struggle with inclusive guidance and low employee engagement, and how a strong mindset and trust-based leadership can be built. Dr. Davis shares insights from her upcoming book, Leading High Performance Teams for Dummies, which offers practical strategies for building excellent  teams in today's changing workplace. Dr. Laura discusses the topics covered in the book: from managing remote and global teams to preparing leaders for the future of work leadership amid AI.  There is a difference between managing tasks and truly leading people, and Dr. Davis challenges us to move past fear and self-limiting beliefs to embrace leading with purpose and building a meaningful leadership legacy. Success is redefined in this episode, and both Dr. Laura and Dr. Davis stress that visibility does not equal value. Results, not physical presence, should define success in organizations.“I always say, too, if you're a leader and nobody is following you, you're just taking a walk.” - Dr. Shirley DavisAbout Dr. Shirley Davis:Dr. Shirley Davis is an internationally recognized global workforce expert, culture transformation thought leader, Hall of Fame keynote speaker, and President & CEO of Shirley Davis International, providing transformative and innovative thought leadership through published keynote speeches, books, articles, LinkedIn courses, and workshops. With over 30 years of business experience in Fortune 50 companies, global nonprofits, and government agencies, she has worked in 40+ countries, served over 300 global organizations, and delivers over 100+ paid presentations a year . She's been featured in nationally acclaimed publications including, but not limited to: Forbes, Fortune Magazine, CEO Magazine, Harvard Business Review, and Oprah Daily.Dr. Shirley Davis is a best-selling author of Living Beyond “What If?” and Diversity, Equity & Inclusion For Dummies (2022). Her other popular titles include Reinvent Yourself and Inclusive Leadership For Dummies (2024). A LinkedIn Learning author with 9 leadership courses—one of which was named among the Top 20 Most Popular Courses of 2024—she also holds over 10 professional certifications and 4 earned degrees, including a Ph.D. in Business and Organizational Leadership. Dr. Davis serves on the national board of the Make-A-Wish Foundation and is a member of the NSA Million Dollar Speakers Group, Women Corporate Directors, and Tampa Bay Chamber of Commerce. A few of her many accolades include induction into the PGCPS Hall of Fame (2025), the prestigious Toastmasters International's Golden Gavel Award (2022), induction into Inclusion Magazine's Hall of Fame (2021), and the national title of Ms. American United States (2000). Driven by a lifelong passion for philanthropy, she co-founded the Dr. Shirley Davis Foundation with her daughter, Gabrielle Victoria, to uplift individuals and businesses through coaching, resources, and strategic development.Resources:Dr. Shirley Davis website: DrShirleyDavis.com“Leading High-Performance Teams for Dummies” by Dr. Shirley Davis“Inclusive Leadership for Dummies” by Dr. Shirley DavisOther books by Dr. Shirley DavisLinkedInYouTubeDr. Shirley Davis FoundationMake A Wish Calgary“I Wish I'd Quit Sooner: Practical Strategies for Navigating and Escaping a Toxic Boss” by Dr. Laura Hambley LovettDr. Laura on LinkedInWhere Work Meets Life™ on YouTubeLearn more about Dr. Laura on her website: https://drlaura.liveFor more resources, look into Dr. Laura's organizations: Canada Career CounsellingSynthesis Psychology Pre-order Dr. Laura's new book today: I Wish I'd Quit Sooner: Practical Strategies for Navigating a Toxic Boss Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Leadership Podcast by Niels Brabandt / NB Networks
#470 Leading Generation Z: Why Credibility, Purpose and Psychological Safety Define Modern Leadership | Niels Brabandt

The Leadership Podcast by Niels Brabandt / NB Networks

Play Episode Listen Later Jan 28, 2026 18:26


In this episode of The Leadership Podcast, Niels Brabandt provides an evidence-based, executive-level analysis of how to lead Generation Z effectively in today's organisations and why traditional authority-driven leadership models are no longer sufficient. Drawing on organisational psychology, labour market dynamics and practical leadership experience, Niels Brabandt explains why credibility now outweighs hierarchy, why purpose has become a decisive factor in motivation, and why psychological safety is a strategic prerequisite for performance, innovation and retention. He demonstrates how unscientific recruiting practices, outdated power structures and generational stereotypes damage employer branding, trust and long-term competitiveness. Key topics include: Who Generation Z really is and why generational stereotypes fail Why positional authority is losing impact and credibility is becoming the core leadership currency The role of purpose, values and meaning in motivating high-performing talent Psychological safety as a leadership responsibility and performance driver Evidence-based recruiting and the dangers of pseudoscientific assessment methods Situational awareness in an era of rising living costs, talent shortages and changing career expectations Generational diversity as a strategic advantage for leadership, culture, innovation and market relevance This episode is designed for board members, executives, HR leaders and senior decision makers who want to future-proof their leadership approach and successfully attract, retain and develop Generation Z in knowledge-driven, highly competitive environments. Keywords: Niels Brabandt, Leadership, Leading Generation Z, Gen Z at Work, Modern Leadership, Psychological Safety, Credibility in Leadership, Purpose Driven Leadership, Employer Branding, Talent Management, Recruiting Strategy, Organisational Culture, Diversity and Inclusion, Evidence Based Management, Future of Work, Executive Leadership, Sustainable Leadership, Change Management, HR Strategy, Workforce Transformation, NB Networks Host: Niels Brabandt / NB@NB-Networks.com Contact with Niels Brabandt: https://www.linkedin.com/in/nielsbrabandt/ Niels Brabandt's Leadership Letter: https://expert.nb-networks.com/ Niels Brabandt's Website: https://www.nb-networks.biz/ 

The EdUp Experience
AI, Burnout, & the New Healthcare Workforce: UMA's Plan to Rebuild Talent Pipelines - with April Neumann, Executive Vice President of Workforce Transformation, Ultimate Medical Academy

The EdUp Experience

Play Episode Listen Later Jan 21, 2026 44:06


It's YOUR time to #EdUp with April Neumann, Executive Vice President of Workforce Transformation, Ultimate Medical Academy (UMA)In this episode, brought to you by Career-Bond,YOUR co-host is Darius Goldman, Founder & CEO, Career-BondYOUR host is Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠How does Ultimate Medical Academy, a not for profit institution with a 30 year history, 20,000 online students, 100,000 alumni, & a nationwide footprint, support non traditional learners with wraparound services designed to remove life & learning obstacles so students can enter or advance in healthcare careers?How is UMA addressing the massive healthcare workforce crisis, including the projected loss of 6.7 million workers by 2026, through short term training, stackable credentials, employer partnerships, & the launch of Nasium Training to upskill & reskill existing employees through 3 to 25 week programs?How does UMA's focus on care skills, learner support, employer aligned curriculum, mental health foundations, & flexible online pathways help learners thrive while meeting the urgent needs of healthcare systems facing burnout, staffing shortages, & evolving AI driven workplace demands?Listen in to #EdUpThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠ Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at The EdUp ExperienceWe make education YOUR business!P.S. Want to get early, ad-free access & exclusive leadership content to help support the show? Become an #EdUp Premium Member today!

Build a Vibrant Culture Podcast
Careers, Culture, and Change: Thriving in the New World of Work with Steve Cadigan

Build a Vibrant Culture Podcast

Play Episode Listen Later Jan 21, 2026 49:36


The world of work has changed forever—and it's still changing. COVID 19 didn't just disrupt where we work—it transformed how we think about careers, leadership, learning, and culture. In this powerful conversation, Nicole Greer and Steve Cadigan unpack the aftershocks of the “workquake” and what they mean for both employees and employers.Steve shares insights from scaling LinkedIn from 400 to 4,000 employees, explains why learning velocity matters more than tenure, and challenges traditional ideas about loyalty, retention, and talent strategy. From embracing ambiguity and building entrepreneurial teams to rethinking training, alumni networks, and career ownership, this episode is packed with practical wisdom for leaders navigating today's hyper-change environment.If you care about building a vibrant, adaptive culture where people can grow and create value—this episode is for you.Vibrant Highlights:00:03:00 – Steve explains why the “pajama revolution” and remote work debates aren't going away, and why leaders must stop looking for a one-size-fits-all answer and start embracing flexibility.00:07:50 – Nicole and Steve dive into why tolerance for ambiguity is now a critical leadership skill and how being “more human” is the secret advantage AI can't replace.00:13:45 – A powerful mindset shift as Steve reframes loyalty, tenure, and turnover—and explains why creating value is what actually makes employees more valuable in today's workforce.00:22:25 – Steve drops a game-changing insight: people aren't disloyal to companies, they're loyal to learning—and explains what leaders must do to keep great people engaged.00:43:40 – A behind-the-scenes story from LinkedIn on learning velocity, revealing how leaders can identify fast learners and build future-ready talent from within.Connect with Steve:Steve's book, Workquake: https://a.co/d/i5StO4jSteve's website: https://stevecadigan.com/Also mentioned in this episode:Mindset by Carol Dweck: https://a.co/d/i43IUYwListen at vibrantculture.com/podcast or wherever you get your podcasts!Book Nicole to help your organization ignite clarity, accountability, and energy through her SHINE™ Coaching Methodology.Visit vibrantculture.comEmail: nicole@vibrantculture.comWatch Nicole's TEDx Talk: https://youtu.be/SMbxA90bfXE

Elevate Care
Leading Through Innovation: Reimagining Nursing at Henry Ford Health

Elevate Care

Play Episode Listen Later Jan 20, 2026 21:16


In this episode of the Elevate Care podcast, Nishan Sivathasan sits down with Eric Wallis, Senior Vice President and System Chief Nursing Officer at Henry Ford Health, to discuss the changes happening in acute care. Henry Ford Health is leading the way by reimagining how care is delivered.Eric dives into the successful implementation of a virtual care model designed to support bedside nurses, reduce burnout, and improve patient outcomes. He shares insights on navigating the change management process, the vital role of listening to frontline staff, and the exciting future of AI in healthcare.About Eric WallisEric Wallis, DNP, MSA, RN, NE-BC, FACHE, was appointed Senior Vice President and System Chief Nursing Officer in December 2021, bringing over 20 years of nursing and healthcare leadership experience. His career began as a bedside nurse and progressed through roles of increasing responsibility in both large academic medical centers and community hospitals, including serving as the President of Henry Ford West Bloomfield Hospital. A transformational leader passionate about improving healthcare delivery, Eric holds degrees from Bowling Green State University, Central Michigan University, and Texas Christian University. He is a fellow of the American College of Healthcare Executives, is certified as a Nurse Executive, and serves on the Michigan Hospital Association Legislative Policy Panel and the Oakland University School of Nursing Board of Visitors.Chapters00:00 – Introduction00:20 – From Bedside to Boardroom03:13 – The Need for a Virtual Care Model06:16 – Designing the Workflow10:22 – Selecting the Right Technology Partner12:11 – Leading Through Change15:07 – Measuring Success18:56 – The Role of AI in HealthcareHenry Ford Health: Henry Ford Health | Henry Ford Health - Detroit, MIAMN Healthcare: amnhealthcare.com Sponsors: We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Connect with Our Hosts:Kerry on LinkedInNishan on LinkedInLiz on LinkedIn Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

DSP Talk
The Bigger Picture: Designing a Life Beyond Diagnosis

DSP Talk

Play Episode Listen Later Jan 6, 2026 12:51


Katrina Hazell is a dynamic motivational speaker, life coach, and author, known for her inspiring book "Special Education to College the Katrina Story, Breaking Those Glass Ceilings". As the founder and Executive Director of Disability Champion Mentoring Network Incorporated, Katrina is dedicated to empowerment, self-direction, and disability advocacy. She holds the position of Vice Chair of the Council on Developmental Disabilities and serves as an advocate lead for the Regional Centers for Workforce Transformation. Katrina is also a graduate of Kingsborough Community College, where she earned her Associate's degree.Episode Summary:In this enlightening episode of DSP Talk, host Asheley Blaise welcomes Katrina Hazell, a prominent motivational speaker and life coach, to discuss self-direction for people with disabilities. As individuals set new goals for the year, Katrina delves into the significance of self-directing one's life, focusing on using one's unique gifts and strengths rather than conforming to external expectations. Katrina shares how she navigates the systems designed for individuals with disabilities and underlines the importance of supportive relationships with Direct Support Professionals (DSPs) to foster true independence.Throughout the episode, Asheley and Katrina explore how being in control of one's own goals translates into daily life, highlighting the need for a balance between independence and support. Katrina shares her experiences advocating for herself, such as her journey with supported decision-making, and the impact it has had on bolstering her confidence. By underscoring the importance of emotional support and positive reinforcement, Katrina emphasizes building empowering partnerships rooted in trust and accountability. As Katrina shares her vision for a life that transcends societal limitations, Asheley encourages listeners to focus on the bigger picture, creating a life guided by one's own aspirations.Key Takeaways:Self-Direction Empowerment: Katrina emphasizes that effective self-direction begins internally and is strengthened by supportive networks that truly recognize and believe in one's goals.Daily Goal Control: Effective DSP relationships enable individuals to retain control over their goals by offering accountability and positive support, ensuring alignment within provided systems.Partnership Dynamics: Empowering DSP partnerships involve sharing goals, fostering trust, and providing accountability support, ensuring that individuals can achieve their aspirations.Bigger Picture Perspective: Katrina advises that both individuals and DSPs should focus on creating and pursuing a holistic vision for life, transcending system-imposed limitations.Notable Quotes:"I do not allow myself to feel limited or dwell on my disability. Instead, I focus within my gifts, abilities, and superpowers." - Katrina Hazell"I knew I didn't want guardianship, but a village to support me along the way." - Katrina Hazell"A truly empowering partnership with a DSP is having accountability support where you can see yourself thrive." - Katrina Hazell"Create the bigger picture of the life that you want to see within yourself, not what the system sees for you." - Katrina HazellResources:Episode TranscriptSpecial Education to College The Ketrina Story: Breaking Those Glass CeilingsDisability Champion Mentoring NetworkThe Regional Centers for Workforce TransformationFor more inspiring discussions and insights into disability advocacy and self-direction, tune into the full episode and stay engaged with DSP Talk for future episodes. Hosted on Acast. See acast.com/privacy for more information.

Der Personalberater Coach Podcast - Branchen-Insights, die dein Geschäft wirklich weiterbringen
So verändert sich die STAFFING Branche - Interview Sven Hennige, Senior Manager Zentral & Südeuropa, Robert Half

Der Personalberater Coach Podcast - Branchen-Insights, die dein Geschäft wirklich weiterbringen

Play Episode Listen Later Dec 4, 2025 51:02


Folge 232: In dieser Podcastfolge spreche ich mit Sven Hennige, Senior Managing Director Zentral- und Südeuropa bei Robert Half und Staffing Leader in Deutschland. Mit fast drei Jahrzehnten Branchenerfahrung nimmt er uns mit auf eine spannende Reise durch die Entwicklung der Personaldienstleistung seit 1998 – von analogen Anfängen über globale Krisen bis hin zur heutigen, zähen Marktsituation. Ich spreche mit ihm darüber, warum die aktuelle Rezession außergewöhnlich zäh ist, wie Workforce Transformation und Technologie Jobprofile im IT- und White-Collar-Bereich grundlegend verändern, und warum Disziplin und Mut die entscheidenden Erfolgsfaktoren für Personalberater bleiben. Er teilt auch seine Sicht auf den Wandel vom Single-Order-Placement hin zu Solution-Selling und gibt konkrete Tipps für Branchenneulinge, die heute erfolgreich sein wollen.

The Future of Supply Chain: a Dynamo Ventures Podcast
AI vs. Human Instinct: Who Wins the Future of Logistics? Featuring Wayne Usie of Blue Yonder

The Future of Supply Chain: a Dynamo Ventures Podcast

Play Episode Listen Later Nov 19, 2025 29:15


During this episode, Santosh is joined by Wayne Usie, EVP of Market Development at Blue Yonder. Wayene shares his journey into supply chain software and discusses how Blue Yonder leverages AI, automation, and data to power next-generation supply chains. The conversation also covers the importance of domain-specific solutions, the development of AI-powered agents for warehouse and logistics management, the evolving workforce, and innovations in returns management. Key takeaways include the growing impact of AI on operational efficiency, the vital role of trust and transparency, the industry's shift toward more autonomous, data-driven supply chains, and so much more. Highlights from their conversation include:Introduction and Wayne Usie's Journey to Supply Chain (0:11)Blue Yonder's Evolution and Embracing AI in Supply Chain (3:00)Interoperability, Data, and the Power of Agents (6:27)Building Trust and the Scale of AI Predictions (9:27)The Importance of Domain-Specific Solutions (13:27)Business Outcomes and AI Value in Retail (16:27)Workforce Transformation and Human-AI Collaboration (18:56)Returns Management and Holistic Inventory Strategies (21:48)Future Predictions: The Autonomous Supply Chain (24:58)Rapid-Fire "This or That" Closing Segment (27:27)Dynamo is a VC firm led by supply chain and mobility specialists that focus on seed-stage, enterprise startups.Find out more at: https://www.dynamo.vc/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Think Fast, Talk Smart: Communication Techniques.
219. Six Motivations, One Workplace: Who Are You at Work?

Think Fast, Talk Smart: Communication Techniques.

Play Episode Listen Later Jul 29, 2025 24:33 Transcription Available


When communicating with their employees, most firms have no idea who they're talking to.Good communication is about knowing your audience. But if your organization is only focused on knowing your customers, James Root says you're forgetting a whole other cohort: your employees.Root is a senior partner at Bain & Company, Chair of Bain Futures, and author of The Archetype Effect, in which he reveals a simple but overlooked truth: people want different things from their jobs. Despite this, most companies' approach to employee motivation and reward is one-size-fits-all. “Every aspect of the standard organization model is built around this idea of the average worker,” he says. The problem? No average worker exists. “What people want from work is highly varied,” he says, and while many organizations spend millions to learn what drives their customers, “The mystery is why haven't we applied that same thinking to our workers?"In this episode of Think Fast, Talk Smart, Root and host Matt Abrahams explore how firms can transform organizational success by understanding their internal audience. Whether you're trying to attract new talent or encourage better performance from the team you already have, Root's research shows why it's about knowing your audience — recognizing that different people are motivated by fundamentally different things at work.Episode Reference Links:James RootJames' Book: The Archetype EffectThe Archetype QuizEp.176 From Stereotypes to Synergy: Communicating Across GenerationsEp.104 How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way) Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:21) - The Evolving Nature of Work (05:21) - Leading Multigenerational Teams (08:50) - The Six Archetypes Explained (13:55) - The Archetypes Evolution (19:33) - The Final Three Question (22:51) - Conclusion  ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.    

Elevate Care
From Cost Center to Strategic Driver: CHROs Leading Workforce Transformation with Tomya Watt

Elevate Care

Play Episode Listen Later Jul 22, 2025 11:09


In this episode of Elevate Care, host Keri Perez engages in an insightful conversation with Tomya Watt, Chief People Officer at AMN Healthcare, about the evolving role of Chief Human Resource Officers (CHROs). Together, they explore how CHROs have transitioned from transactional roles to becoming strategic, solution-driven partners in the C-suite. The discussion highlights the power of data in driving workforce transformation, the importance of aligning talent strategies with business goals, and how holistic workforce solutions and technology integration can elevate patient care and organizational success.Chapters00:00 The Evolving Role of CHROs06:08 Holistic Workforce Solutions and Technology Integration09:23 Aligning Talent Strategies for Workforce TransformationWant to keep the conversation going?Join Tomya for an upcoming Becker's Healthcare webinar:Turn Workforce Risk Into Enterprise Value: The CHRO Playbook

Digital HR Leaders with David Green
The AI Pivot: Seagate's Workforce Transformation in the Age of AI (an Interview with Patricia Frost and Ruslan Tovbulatov)

Digital HR Leaders with David Green

Play Episode Listen Later Jun 24, 2025 55:48


What happens when you stop looking outside for talent and start unlocking the full potential of the people already on your team? That is exactly what host David Green and his guests explore in this episode of the Digital HR Leaders Podcast. Joining David are Patricia Frost, Chief People and Places Officer at Seagate Technology, and Ruslan Tovbulatov, Chief Marketing Officer at Gloat, the platform partner behind Seagate's internal talent marketplace, TalentLink. And together, they share how Seagate reimagined its approach to workforce planning by pausing external hiring and focusing on the talent already in-house. In this conversation, expect to hear how Seagate: Shifted from external recruitment to unlocking internal potential Created transparency and trust to support employee-driven growth Integrated AI to enhance - not replace - the human workforce Rebranded their platform to reflect a purpose-led, people-first strategy Helped employees navigate the emotional side of change and adoption This episode, sponsored by Gloat, is a practical, inspiring look at how to future-proof your workforce by starting with the people who are already part of it. Gloat is the world's first work and workforce operating system for the AI era, helping leading companies like Seagate turn AI potential into real productivity by empowering people to work smarter, faster, and with purpose. Visit gloat.com to learn more. Hosted on Acast. See acast.com/privacy for more information.

Psych Health and Safety Podcast USA
A Business View of Psych Health and Safety in the USA with Dr. Joe Grasso

Psych Health and Safety Podcast USA

Play Episode Listen Later Jun 20, 2025 54:16


Dive into Episode #147 of the Psych Health and Safety USA Podcast, featuring host Dr. I. David Daniels, PhD, CSD, VPS, and (Episode 41) returning guest Dr. Joe Grasso, a Clinical Psychologist, Workplace Mental Health Strategist, and Vice President of Workforce Transformation at Lyra Health. Dr. Grasso will be a featured speaker at PHSCON 2025 in Sydney, Australia. Dr. Grasso will share his assessment of the State of Psych Health and Safety in the United States during this episode. While the USA has been a decade and a half, there are clear signs that organizations understand the imperative of addressing workplace mental health in a systemic way.

WorkWell
Meet Your Mind's Dysfunctional Family (And How to Make Peace with Them) with Britt Frank

WorkWell

Play Episode Listen Later Jun 19, 2025 57:16


Meet Your Mind's Dysfunctional Family (And How to Make peace with Them) with Britt FrankIn this episode of The WorkWell Podcast™, Jen Fisher speaks with Britt Frank, licensed neuropsychotherapist, keynote speaker, and author of "The Science of Stuck: Breaking Through Inertia to Find Your Path Forward" and "Align Your Mind: Tame Your Inner Critic and Make Peace with Your Shadow Using the Power of Parts Work." Britt's research-based approach combines neuroscience, trauma therapy, and humor to help people understand why they do what they do—and more importantly, how to change it.Episode Highlights:The difference between "gas pedal stuckness" (workaholism/burnout) and "brake pedal stuckness" (procrastination)How anxiety functions as your mind's "check engine light" signaling underlying problemsWhy there's no such thing as self-sabotage—and what's really happening insteadUnderstanding "parts work" and how your mind contains multiple inner voices and charactersHow to transform your inner critic from enemy to ally through dialogue, not silenceWhy asking "why" keeps you stuck while asking "how" and "what" creates momentumPractical strategies for leaders to recognize which "parts" of their team members are activatedThe difference between professional success and professional fulfillmentHow to shift from reactive parts brain to your "inner CEO" in workplace situations Quotable Moment:"All behaviors, even suboptimal ones, even bad ones, are doing a job and they're serving a function." - Britt FrankLyra Lens:In this segment, Dr. Joe Grasso, VP of Workforce Transformation at Lyra Health, explores how high achievers with their "foot always on the gas" can create (and reveal) systemic organizational problems. He discusses values-based working, moving from blame to curiosity when addressing performance issues, and how managers can shift from treating individual behavior problems to addressing systemic workplace challenges. Resources:This episode of The WorkWell Podcast™ is made possible by Lyra Health, a premier global workforce mental health solution. Learn more at Lyrahealth.com/workwell. 

WorkWell
Meet Your Mind's Dysfunctional Family (And How to Make Peace with Them) with Britt Frank

WorkWell

Play Episode Listen Later Jun 19, 2025 57:16


Meet Your Mind's Dysfunctional Family (And How to Make peace with Them) with Britt FrankIn this episode of The WorkWell Podcast™, Jen Fisher speaks with Britt Frank, licensed neuropsychotherapist, keynote speaker, and author of "The Science of Stuck: Breaking Through Inertia to Find Your Path Forward" and "Align Your Mind: Tame Your Inner Critic and Make Peace with Your Shadow Using the Power of Parts Work." Britt's research-based approach combines neuroscience, trauma therapy, and humor to help people understand why they do what they do—and more importantly, how to change it.Episode Highlights:The difference between "gas pedal stuckness" (workaholism/burnout) and "brake pedal stuckness" (procrastination)How anxiety functions as your mind's "check engine light" signaling underlying problemsWhy there's no such thing as self-sabotage—and what's really happening insteadUnderstanding "parts work" and how your mind contains multiple inner voices and charactersHow to transform your inner critic from enemy to ally through dialogue, not silenceWhy asking "why" keeps you stuck while asking "how" and "what" creates momentumPractical strategies for leaders to recognize which "parts" of their team members are activatedThe difference between professional success and professional fulfillmentHow to shift from reactive parts brain to your "inner CEO" in workplace situations Quotable Moment:"All behaviors, even suboptimal ones, even bad ones, are doing a job and they're serving a function." - Britt FrankLyra Lens:In this segment, Dr. Joe Grasso, VP of Workforce Transformation at Lyra Health, explores how high achievers with their "foot always on the gas" can create (and reveal) systemic organizational problems. He discusses values-based working, moving from blame to curiosity when addressing performance issues, and how managers can shift from treating individual behavior problems to addressing systemic workplace challenges. Resources:This episode of The WorkWell Podcast™ is made possible by Lyra Health, a premier global workforce mental health solution. Learn more at Lyrahealth.com/workwell. 

JSA Podcasts for Telecom and Data Centers
Nabeel Mahmood & Phillip Koblence on Workforce Transformation & Innovation at PTC'25

JSA Podcasts for Telecom and Data Centers

Play Episode Listen Later May 28, 2025 7:45


Nabeel Mahmood and Phillip Koblence of Nomad Futurist join JSA TV at PTC'25 to discuss the inspiration behind Nomad Futurist, trends in global workforce transformation, and how their platform addresses these shifts. They also explore the power of storytelling in driving innovation and engagement within the tech community.

Cloud Wars Live with Bob Evans
Workday Leads the Future of AI Agent Management and Workforce Transformation | Cloud Wars Live

Cloud Wars Live with Bob Evans

Play Episode Listen Later May 27, 2025 16:47


Assist, Accelerate, TransformThe Big Themes:Workday's Agent System of Record: Workday's Agent System of Record manages the emerging digital agent ecosystem. It provides structure and governance to what could otherwise become a chaotic sprawl of AI agents. By embedding agent management into existing organizational hierarchies, Workday ensures that agents become a structured extension of the workforce rather than a disconnected experiment.Shift Toward Role-Based Agents: Workday is designing agents to reflect the roles and responsibilities of human workers. Rather than focusing narrowly on task or function-specific agents, Workday emphasizes role-based agents that closely align to actual jobs within an organization. Examples include payroll agents, financial audit agents, employee self-service agents, and recruiting agents.Three-Phase Customer Framework: To ease customer adoption, Workday has a three-step framework: Assist → Accelerate → Transform. The assist phase focuses on basic productivity improvements, giving employees relief from repetitive, low-value tasks. Then, companies enter the accelerate phase, expanding the use of agents to drive more meaningful efficiencies and process optimization. The final transform phase represents the full reimagining of work processes with human-agent collaboration at the core.The Big Quote: “A mindset shift for us as AI developers is we made AI as features to solve problems, and now we're thinking a lot about AI as a group of skills."More from Shane Luke, Ali Fuller, and Workday:Connect with Shane and Ali on LinkedIn or learn more about Workday's Agent System of Record.

DSP Talk
Building Genuine Connections: The Heart of Direct Support Work

DSP Talk

Play Episode Listen Later May 6, 2025 13:50


Tish Allcorn is an esteemed expert in the human services field, with a dedicated career spanning over seven years working with the Regional Centers for Workforce Transformation. She is instrumental in teaching DSP (Direct Support Professional) core competencies across New York State. Tish is known for her passionate advocacy for individuals with disabilities as well as the direct support professionals who assist them. She was active in the Be Fair to Direct Care campaign, she has also partnered with NADSP and actively participated in legislative advocacy. Tish holds a human service degree from Mohawk Community College. As a proud Navy brat, she is also a dedicated advocate for veterans.Episode Summary:In this episode of DSP Talk, host Ashley Blaise sits down with Tish Allcorn, a driving force in the human services arena, for a captivating conversation. Tish brings a wealth of knowledge from her work with the Regional Centers for Workforce Transformation, focusing on DSP competencies and advocacy for fair treatment of direct care professionals. She discusses the deep connections and impactful relationships that can form between those offering support and the individuals receiving it. Tish's insights offer a glimpse into the heart of disability support work and emphasize the importance of genuine connections.This episode delves into core themes such as the significance of understanding and emotional connection in disability support work, exemplified through Tish's own experiences in both her professional and personal life. Listeners are treated to an engaging discussion that underscores the need for emotional presence—beyond mere procedural support. The narrative paints a powerful picture of how DSPs, by showing up with both their heart and hands, can meaningfully impact the lives of those they support. Tish also highlights her anticipation of reconnecting with colleagues and community members through the re-launched Regional Centers for Workforce Transformation initiatives in May.Key Takeaways:Emotional connection between DSPs and those they support is crucial for successful and meaningful assistance.Tish emphasizes the role of DSPs in facilitating a fulfilling life for individuals with disabilities, advocating for an understanding-driven approach to care.Building trust and safety requires understanding and time, which can be more challenging without the ability to choose one's support staff.DSPs should recognize their impact, whether they're in someone's life for a brief moment or an extended period, underscoring their significance.Notable Quotes:"You can't really support me if you don't understand me or try to understand where I'm coming from.""Whether you're in somebody's life for 15 minutes or for 15 years, you play a significant role in their life, and that matters.""My success is part of their [DSPs] success."Resources:The Regional Centers for Workforce TransformationBe Fair to Direct Care CampaignNADSP (National Alliance for Direct Support Professionals)Intrigued by Tish's insights on the essential roles played by DSPs? Tune in to the full episode to gain deeper understanding and stay updated with more enlightening content from DSP Talk. Hosted on Acast. See acast.com/privacy for more information.

DisruptED
Detroit's Workforce Transformation Runs on Innovation, Inclusion, and Opportunity

DisruptED

Play Episode Listen Later May 1, 2025 32:19


Detroit is rewriting the rules of workforce development by betting on technology, community, and second chances. Far from a top-down solution, this workforce transformation is driven by grassroots innovation and partnerships that reflect the city's resilience. As employers call for job-ready talent and traditional education pathways fall short, leaders in Detroit are asking: What if we reimagined education and workforce development as a fully integrated, flexible, and deeply local system?Can a city build a future-ready workforce by meeting people where they are and by redefining what learning, support, and access look like?Dana Williams, the President and CEO at Detroit Employment Solutions Corporation, Tiffany Graydon, the Director of Workforce Development and Education at Focus: HOPE, and Sandy Mead, the VP of Workforce Development at Skilltrade, join our host, Ron Stefanski, on this episode of DisruptED. Together, they explore Detroit's radically collaborative approach to preparing residents for jobs in healthcare, skilled trades, and beyond, through hybrid training, social services, and systems built to include those often left behind.Key Highlights from the Episode:Training meets real life: Skilltrade's hybrid model blends online learning with weekend clinical labs, letting Detroiters learn around work, family, and life, providing a blueprint for inclusive workforce transformation.From rebellion to resilience: Focus: HOPE, born out of the 1967 uprising, has evolved from food distribution into a major force in workforce training.Beyond jobs—toward justice: DESC's Project Clean Slate clears criminal records, removing barriers and opening doors to meaningful employment.Dana L. Williams is a seasoned workforce development and human resources leader with expertise in strategic planning, employer engagement, and community relations. She currently serves as President and CEO of Detroit Employment Solutions Corporation, where she leads citywide workforce initiatives focused on innovation, equity, and economic growth. Her career spans leadership roles in HR, public affairs, and corporate philanthropy, with a consistent focus on building partnerships that align business goals with community impact.Tiffany Graydon is an education and workforce development leader with deep expertise in program design, fiscal management, and strategic policy implementation. As Director at Focus: HOPE, she oversees operations that align workforce training with industry needs, while fostering cross-sector collaboration. Her career spans more than 15 years in advancing educational equity and technology integration to build sustainable career pathways in underserved communities.Sandy Mead is a veteran workforce development strategist specializing in aligning healthcare and IT training programs with labor market demand. As Vice President at Skilltrade, she leads national efforts to expand access to hybrid and online certification pathways that connect underserved populations to high-demand careers. Her career includes over 20 years of leadership roles focused on employer engagement, digital learning, and partnerships that enhance workforce readiness across the country.

CXO.fm | Transformation Leader's Podcast
Strategic Talent Priorities

CXO.fm | Transformation Leader's Podcast

Play Episode Listen Later Mar 24, 2025 11:41


In a fast-changing business landscape, how can leaders attract, retain, and grow top talent? In this episode, we explore three critical priorities for modern talent management: skills-based hiring, accelerating leadership readiness, and fostering long-term employee growth. Discover how AI-driven strategies and data-informed decisions can transform your workforce and ensure long-term success. Whether you're a manager, consultant, or business leader, this episode delivers actionable insights for building a future-ready organisation. Tune in and stay ahead in the talent war. 

Capital H: Putting humans at the center of work
Leading Workforce Transformation in a Changing HR Landscape

Capital H: Putting humans at the center of work

Play Episode Listen Later Dec 19, 2024 30:22


In this episode, Capital H podcast host Kyle Forrest and Synopsys Chief People Officer Jill Larsen delve into the latest trends, challenges, and innovations shaping HR leadership, drawing insights from the recent Gartner Reimagine HR Conference in Orlando, FL. Join us as we explore the dynamic world of workforce transformation and its impacts on the future of work!

Bringing the Human back to Human Resources
Season Finale: HR's Future in 2025

Bringing the Human back to Human Resources

Play Episode Listen Later Dec 10, 2024 27:30


In this episode of the Bringing the Human back to Human Resources podcast, Traci shares her predictions and insights on the key HR trends for 2025 in this special end-of-year episode. Episode: 208 (Final Episode of 2024) Key Topics Discussed: 1. (00:28) Introduction and end-of-year announcements 2. (03:12) Milestone celebration - 208 episodes and four years 3. (03:42) Human-centric leadership evolution 4. (06:31) AI and human balance in the workplace 5. (11:26) Personalization of work experience 6. (13:24) Employee wellbeing and engagement 7. (17:11) Skills and development evolution 8. (20:33) Sustainability and eco-consciousness 9. (24:21) Workplace connection and hybrid work future Highlights: * Human-centric leadership will continue to evolve with 90% of HR leaders believing it's crucial for success * AI should be viewed as an enhancement tool rather than a replacement, with focus on ethical use and literacy * Six in ten employees will need skill-based training by 2027 * Companies must address the "Great Detachment" phenomenon through enhanced engagement strategies * Remote and hybrid work will continue to evolve, with hybrid likely becoming the dominant model * There's an increasing need to balance technological advancement with genuine human connection * Sustainability and eco-consciousness will drive new job creation and workplace practices * Focus on turning hourly jobs into quality positions through personalization and flexibility * Emphasis on both technical and power skills development * The importance of integrating work-life balance rather than just striking a balance Resources: "Future Work Trends: 14 Workplace Predictions For 2025" by Bryan Robinson, Ph.D. (Forbes, November 13, 2024) "Outdated workplace trends to say goodbye to"  "16 Trends Set To Disrupt Workplaces In 2025" (Forbes Coaches Council, November 20, 2024) "Top Trends in Workforce Transformation in 2025" by Sayantoni Das (December 2, 2024) Connect with Traci: * Website: https://HRTraci.com * Complete Resource Hub: https://linktr.ee/HRTraci Important Dates: * Podcast Returns: January 7th, 2025 * Holiday Break: December 2024 - Early January 2025 If you found our conversation valuable, please take a moment to rate our podcast. Your feedback helps us grow and reach more listeners who are passionate about human resources and leadership. During the break, catch up on previous episodes, share with friends, and leave a review if you feel inclined. Disclaimer: Thoughts, opinions, and statements made on this podcast are not a reflection of the thoughts, opinions, and statements of the Company by whom Traci Chernoff is actively employed. --- Support this podcast: https://podcasters.spotify.com/pod/show/hrtraci/support

The Resilience Podcast
The Future of Work: Navigating AI, Resilience, and Workforce Transformation | Ravin Jesuthasan

The Resilience Podcast

Play Episode Listen Later Nov 29, 2024 35:27


This episode is brought to you by the Resilience Assessment Certification Program and hosted by Brad Hook. Order your copy of Brad's new book, Start With Values, now! The guest: Ravin Jesuthasan is a global leader in workforce transformation at Mercer, recognized among the 25 most influential consultants by Consulting Magazine and one of the leading management thinkers by Thinkers 50. An author of six books, including Work Without Jobs and The Skills-Powered Organization, Ravin is at the forefront of reshaping how organizations approach AI, human capital, and the evolution of work. Connect with Ravin: Website: ravinjesuthasan.com Mercer Resources: mercer.com Books: The Skills-Powered Organization, Work Without Jobs In this episode, Ravin Jesuthasan dives into the rapid transformation of work, fueled by AI, automation, and evolving people strategies. He shares insights on building resilient organizations, integrating technology into workforce planning, and the changing role of leadership in a world of uncertainty. Ravin also explores how companies can adapt to these shifts by embracing agility, fostering a culture of learning, and aligning technology with human potential. Key Takeaways: 1. Evolving People Strategies: Traditional models no longer work. Companies must integrate AI and automation into talent strategies while embracing flexible workforces like gig workers and outsourced teams. 2. AI's Role in Work: Transactional tasks are being automated, expertise work is enhanced by AI, and relational tasks still rely on human empathy, though AI can augment communication. 3. Resilience in Leadership: Leaders must focus on certainties, embed learning and wellbeing into workflows, and build emotional connections with their teams to handle uncertainty. 4. Skills Over Roles: Skills are the new currency in the workplace. Reskilling current employees is often more effective than hiring new talent. 5. Culture as Structure: As organizations flatten, culture replaces hierarchy, driving alignment, trust, and shared purpose in the workplace. 6. Workplace Wellbeing: Intentional design, like the "right to disconnect," improves performance and prevents burnout. Practical Applications: For Leaders: Develop AI fluency and use technology to enhance, not replace, human potential. For HR Professionals: Redesign people strategies to include automation, flexible work models, and multi-generational talent. For Organizations: Build cultures that prioritize trust, adaptability, and intentionality in wellbeing initiatives.

The Customer Success Playbook
Customer Success Playbook Season 2 Episode 44 - Brian Powers-AI in call centers

The Customer Success Playbook

Play Episode Listen Later Nov 5, 2024 28:02 Transcription Available


Send us a textExecutive SummaryIn this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Brian Powers, a veteran with 25 years of customer success experience, to explore AI's transformative impact on call center operations. Powers, drawing from his experience implementing AI solutions for major companies like American Airlines and Capital One, provides a balanced perspective on how AI is reshaping customer service while emphasizing that it's more evolution than revolution.Key Insights & Business AnalysisAI's Role in Call Center TransformationAutomation of Tier 0/1 Interactions: Basic transactions are increasingly automated, leading to upskilling of human agentsAgent Augmentation: AI provides real-time guidance, improving first-call resolution and customer experienceOrganizational Flattening: AI supervision tools reduce the need for traditional hierarchical supervision structuresQuality Assurance Revolution: Moving from sampling 5-8 calls monthly to automated analysis of 90%+ of interactionsImplementation Challenges & SolutionsResource RequirementsNeed for specialized roles like conversational engineersImportance of continuous monitoring and optimizationChallenge of allocating top talent to AI initiativesBusiness Case DevelopmentFocus on transaction automation potentialROI calculation based on call volume reductionConsideration of implementation timeline and resource costsStrategic ConsiderationsImportance of proper expectation settingNeed for cybersecurity measuresBalance between automation and human touchFuture Trends & OpportunitiesProactive Service: Shift from reactive to predictive customer serviceException-Based Model: Evolution of call centers into exception handling centersDemographics Impact: Growing acceptance of AI interactions among younger consumersOutbound Innovation: AI qualification of leads before human engagementPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

DSP Talk
Disability Voting Rights: Kenny Burr's Advocacy Journey

DSP Talk

Play Episode Listen Later Oct 15, 2024 9:23


Kenny Burr is a dedicated advocate for disability rights and accessibility, with a focus on improving the voting process for individuals with disabilities. He has held leadership roles with the Regional Centers for Workforce Transformation, serving as a self-advocate lead and region 3 lead, where he supported workforce champions and direct support professionals. Kenny has been active on various disability advocacy boards, including the Mayor's Disability Advisory Committee in White Plains and the County of Westchester. A graduate of the Marinette Public School system and Wright State University with a bachelor's degree in Political Science and a minor in International Relations, Kenny is passionate about social justice, education, and community improvement, particularly in his hometown of Larchmont.In this thought-provoking episode of DSP Talk, host Asheley Blaise welcomes Kenny Burr, a passionate advocate for disability voting rights and accessibility. Kenny, who has been active on many disability advocacy boards, shares his journey from personal experiences that fueled his drive for change to the broader impact of his efforts in the community. With a strong background in leadership roles and a keen understanding of the issues at hand, Kenny offers valuable insights for anyone interested in advocacy and inclusion.Kenny delves into the specific barriers that individuals with disabilities face when voting, such as accessibility issues with polling places and voting machines, and emphasizes the importance of addressing these challenges to ensure full participation in the electoral process. He outlines the critical role direct support professionals play in facilitating voter access and the need for them to support without influencing decisions. Throughout the episode, Kenny underscores the importance of being informed about issues and active in voting, particularly for marginalized communities, highlighting that every vote indeed matters.Key Takeaways:Kenny Burr's personal experiences with cerebral palsy have fueled his advocacy for enhanced accessibility and inclusion.Voting accessibility remains a significant barrier for individuals with disabilities, necessitating increased awareness and systemic improvements.Direct support professionals are pivotal in assisting individuals with disabilities in the voting process, without exerting influence over their choices.Participation in voting ensures that marginalized communities can voice their needs and priorities, shaping a more inclusive society.Empowered and informed voting is crucial for advocating social justice and sustaining improvements in community life.Resources:Regional Centers for Workforce TransformationMayor's Disability Advisory CommitteeDisability Voting Guide – U.S. Vote FoundationADA Protecting the Rights of Voters Hosted on Acast. See acast.com/privacy for more information.

Humans of Purpose
350 Josie Gibson: Embodied leadership

Humans of Purpose

Play Episode Listen Later Oct 14, 2024 37:56


We know how groupthink, politics and inertia can feed costly and unproductive ways of thinking and doing. Through reframing, Josie Gibson and her team at CatalystFX gets right to the root causes so that we address the right problem, not a symptom of something deeper. Josie has an illustrious career in corporate and leadership, she builds communities and helps clients build change capability.  Josie Gibson established CATALYSTFX to address an urgent need for different thinking and responses to complex business, social, and environmental issues. Josie runs The Catalyst Network, a membership community of accomplished changemakers, and mentors graduates and creative entrepreneurs. She is a Senior Industry Fellow at RMIT University's FORWARD Centre for Future Skills and Workforce Transformation in Australia, and is active in national and international initiatives exploring new work, community and economic models. Josie co-created Australia's first leadership index at an internationally ranked business school and established and helped to build successful businesses, including communities of chief financial officers, HR directors and senior women in global multinationals. It was a pleasure to have this conversation with Josie, and get to the nuts and bolts of embodied leadership and why now is the time for connecting to the wisdom of ancient traditions and cultures. Growing Your Business and Impact Talk to us today about how we can grow your capacity to level up your business and impact with our fully trained and managed outsourced marketing solutions - delivered by our digital heroes armed with good strategy, the latest tech and big smiles.  Learn more at humansofpurpose.com Promotional Partnerships Like what we are serving up on Humans of Purpose? Our promotional campaigns have delivered great marketing and sales outcomes and ROI for our partners to date.  Whether you're seeking a 1-month, 2-month or season sponsorship, follow the flow below to become a partner before we run out of our remaining promotional slots for 2024.  Click Here to learn more about collaborating on a custom campaign package. Ready to partner? Just complete this short Partner Enquiry Form and we'll be in touch. Gold Membership Want a premium listening experience that directly supports us to keep making the podcast?  Join current members Michael, Pravati, Noel, Kathy, Andrew 1, Andrew 2, Chris, Nikki, Margaret, Ben, Misha, Sarah and Geoff and enjoy our range of member benefits:  Premium dedicated podcast feed Removal of all three ads per episode Early access to all episodes Full transcripts of all episodes Brokered intros to all podcast guests Ask me anything page access To take up this great offer, just head to our Gold Member page today. CREDITS Music intro and outro on this podcast was written and performed by Keyo Rhodes, with Harrison McGregor on drums and percussion. Sound engineering and mastering by Lachlan McGregor.  

DSP Talk
Celebrating DSPs: Heartfelt Thanks

DSP Talk

Play Episode Listen Later Sep 11, 2024 8:39


Welcome to DSP Talk, your go-to podcast for transformative insights on disability support. In this special DSP Week episode, host Asheley Blaise leads a heartfelt tribute to direct support professionals (DSPs), celebrating the vital role they play in the lives of people with disabilities. This episode features perspectives from various professionals and personal anecdotes, all echoing a common sentiment—gratitude for the unwavering dedication and compassion DSPs bring to their roles.The episode kicks off with Asheley Blaise highlighting the importance of DSPs in creating inclusive communities and empowering individuals with disabilities. Contributions from notable figures like Dorianne Adams, who reflects on her 37-year career, and Jen Vogt, a parent and professional, offer personal and professional appreciation. Industry voices like Joanne Cropper, Kirsten Sanchirico, Melody Johnson, Monica Robinson, Rachel Jacob and Therea Buick further underscore the immeasurable impact DSPs have on lives, emphasizing their roles as advocates, friends, and critical supporters.As we honor the DSP Week, each speaker underscores a recurring theme: the invaluable difference DSPs make, not just as caregivers but as integral parts of the communities they serve. They are celebrated for their kindness, resilience, and the profound, lasting impact they leave on individuals and families. From heartfelt expressions of thanks to acknowledgment of their hard work, this episode is a testament to the indispensable role DSPs play every single day.Key Takeaways:Vital Role of DSPs: Direct support professionals are essential in empowering individuals with disabilities to lead fulfilling lives and in promoting inclusivity.Professional and Personal Gratitude: Both professionals in the field and family members of those receiving services highlight the profound impact of DSPs.Heartfelt Acknowledgment: The episode emphasizes the enduring gratitude felt towards DSPs, not just during DSP Week but year-round.Recognition of Dedication: Consistent acknowledgment of the tireless dedication, compassion, and hard work put in by DSPs, marking a deep appreciation for their service.Community and Empowerment: DSPs are more than caregivers; they are champions of dignity, empowerment, and community support.Notable Quotes:Ashley Blaise: "You're not just caregivers, you're advocates, your friends, and your champions of inclusion. The difference you make is immeasurable."Jen Vogt: "The support you provide to my son helps him navigate his world with more confidence, safety, and joy."Melody Johnson: "What you do for yourself dies with you, but what you do for others—that will live on forever."Rachel Jacob: "You are more than just professionals. You are champions of dignity, empowerment, and inclusion."Resources:Visit the Regional Centers for Workforce Transformation website for more information about the vital role of direct support professionals.Tune in to DSP Talk to listen to the full episode and gain deeper insights into the invaluable contributions of DSPs. Stay tuned for more episodes where we continue to celebrate and recognize the impactful work being done in the field of disability support. Hosted on Acast. See acast.com/privacy for more information.

DSP Talk
Empowering DSPs through Regional Centers for Workforce Transformation

DSP Talk

Play Episode Listen Later Aug 20, 2024 12:36


Asheley Blaise is a dedicated professional in the field of direct support for individuals with developmental disabilities. With over a decade of experience, Asheley has worked tirelessly to empower DSPs and supervisors in New York through her involvement with the Regional Centers for Workforce Transformation. Starting her journey as a DSP at a young age, Asheley found her passion in helping individuals with disabilities reach their goals and live fulfilling lives. She is committed to advocating for person-centered care and promoting the highest quality of support for those in need.Episode Summary:In this enlightening episode, Asheley Blaise joins the host to discuss the important work of the Regional Centers for Workforce Transformation in New York. Asheley highlights the mission of empowering DSPs and supervisors to excel in their roles, emphasizing integrity, expertise, and dedication to supporting individuals with disabilities. The conversation delves into the significance of the DSP Code of Ethics, person-centered care, and the competencies essential for a competent workforce. Asheley also shares upcoming projects and initiatives of the Regional Centers, including the hosting of the DSP Talk podcast.Key Takeaways:Regional Centers for Workforce Transformation empower DSPs in New York to excel in supporting individuals with disabilities.Following the DSP Code of Ethics and practicing person-centered care are essential for providing high-quality support.A competent workforce positively impacts the lives of those receiving services by ensuring personalized care and trust.Supporting DSPs in their professional growth is crucial for the field, as they are the cornerstone of care and interactions.The upcoming projects of the Regional Centers include hosting the DSP Talk podcast and promoting diversity, equity, inclusion, and belonging in the workforce.Notable Quotes:"As a DSP, my first allegiance is to the person I support. All activities flow from this." - Asheley Blaise"Person-centered care places individual needs, preferences, and well-being at the forefront of support." - Asheley Blaise"A competent workforce fosters trust and ensures individuals receive personalized and effective supports." - Asheley BlaiseResources:New York Alliance: WebsiteThe Regional Centers for Workforce Transformation: WebsiteDon't miss out on the valuable insights shared by Asheley Blaise in this episode of DSP Talk. Tune in for engaging discussions on the critical role of DSPs in supporting individuals with disabilities and stay informed about the initiatives of the Regional Centers for Workforce Transformation. Listen to the full episode for more enlightening content and stay connected for future episodes. Hosted on Acast. See acast.com/privacy for more information.

NOW of Work
Keep Bringing the Conversation Back to People: Talent Strategy with John Land & David Landman

NOW of Work

Play Episode Listen Later May 31, 2024 60:43


John Land, a Partner at Mercer, is an experienced HR & Workforce Transformation and Global Rewards & Recognition Practice Leader/Consultant with a demonstrated history of building and leading transformative HR functions; including program/process/organization design, technology enablement, upskilling, and performance improvement. He is skilled in mergers and acquisitions (due diligence through integration/standup), HR digital transformation, and building highly effective teams. John is passionate about leveraging technology to drive employee and organization innovation and improve customer outcomes by creating people-centric experiences. David Landman, an HR executive with 20+ years of experience driving business performance by enabling people to be their best selves at work. David is passionate about supporting the visionary founders, investors and innovators who are redefining what it means to thrive in the workplace and he is a prominent leader in the HR executive, startup and venture capital community.  Based on John Land's client experience as a Total Rewards practice leader at Mercer, coupled with David Landman's role running Talent programs at Goldman Sachs and now advising startups on their value and position in the evolving landscape of people and work, what is our current thinking about TALENT and ORGANIZATIONAL strategy? How do we think about keeping people (important) and keeping them happy (big difference)? 

Interviews: Tech and Business
Demystifying AI: From Deep Learning to Workforce Transformation

Interviews: Tech and Business

Play Episode Listen Later May 8, 2024 53:53


On episode 837 of CXOTalk, we explore AI and workforce transformation with Kian Katanforoosh, co-creator of Stanford's Deep Learning course and CEO of Workera. Join us for a discussion on the practical implications of generative AI for businesses and strategies for transforming a future-ready workforce.#futureofwork #workforcetransformation #cxotalk #enterpriseai

ITSPmagazine | Technology. Cybersecurity. Society
Exploring the Intersections of Politics and Cybersecurity with Congressional Nominee, Madison Horn | An RSA Conference 2024 Conversation | On Location Coverage with Sean Martin and Marco Ciappelli

ITSPmagazine | Technology. Cybersecurity. Society

Play Episode Listen Later May 4, 2024 24:07


Guest: Madison Horn, Congressional Candidate OK-05, Founder & CEO at RoseRockOn LinkedIn | https://www.linkedin.com/in/madisonshorn/____________________________Hosts: Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber]On ITSPmagazine | https://www.itspmagazine.com/sean-martinMarco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society PodcastOn ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli____________________________Episode NotesExploring Society, Technology, and the Intersection of Politics and CybersecurityIn this insightful podcast episode, Marco Ciappelli takes the lead as he discusses the upcoming RSA Conference and the unique perspectives on society and technology that will be highlighted. He introduces Madison Horn, a congressional nominee with a background in cybersecurity, who will be a present at the conference. Together, they embark on a discussion exploring the crucial link between politicians and cybersecurity, shedding light on pressing issues in our modern digital landscape.A Deep Dive into Cybersecurity and Political EngagementMadison Horn shares her journey into politics, emphasizing the critical importance of having leaders with a strong understanding of technology in office. She highlights the essential role of cybersecurity in national security and economic stability, advocating for a forward-thinking approach to legislation and regulation in the cybersecurity space.The Impact of Technology on the Workforce and Economic OpportunitiesThe conversation extends to the transformative power of technology in creating economic opportunities and reshaping the workforce. Madison emphasizes the need for states to adapt to the evolving tech landscape, leveraging innovation to drive economic growth and job creation.Looking Ahead to RSA Conference 2024As the discussion turns towards the upcoming RSA Conference, Madison reflects on the significance of staying informed and engaged in the cybersecurity community. The duo explores the importance of attending industry events like RSA to network, learn, and contribute to shaping the future of cybersecurity policy and practice.Seeking Solutions and Collaboration in Critical InfrastructureMadison emphasizes the need for collaboration between the public and private sectors to address critical infrastructure challenges and mitigate cybersecurity risks. She advocates for modernizing infrastructure to defend against threats and ensure economic and national security.Bridging the Gap Between Politics and CybersecurityIn a passionate declaration, Madison underscores the urgency of transcending party divides to focus on effective governance and problem-solving. She calls for a renewed commitment to leadership that prioritizes the well-being and security of citizens above partisan interests.ConclusionAs this pre-event coverage episode wraps up, the conversation between Marco Ciappelli and Madison Horn serves as a thought-provoking exploration of the interconnected worlds of politics and cybersecurity. Stay tuned for more insights and updates from the RSA Conference 2024 on cybersecurity, technology, and the future of digital governance.Be sure to follow our Coverage Journey and subscribe to our podcasts!____________________________Follow our RSA Conference USA 2024 coverage: https://www.itspmagazine.com/rsa-conference-usa-2024-rsac-san-francisco-usa-cybersecurity-event-infosec-conference-coverageOn YouTube: