The Crisis Management Minute

Don't be surprised when the tribal nature of politics today is reflected in the workplace by government and company employees. In this episode of the “Crisis Management Minute,” learn what could happen if heated discussions at the office about politics and other hot button issues get out of hand.

 In this episode of the “Crisis Management Minute,” find out how the egos of government and corporate executives could create or impact crisis situations.

Find out the challenges that face government executives and business leaders when they provide information about crisis situations to the public and other stakeholders.

In this episode, find out the crisis management lessons that government and corporate executives can learn and apply from the collapse of the Francis Scott Key Bridge in the Baltimore harbor.

The collapse of Maryland's Francis Scott Key Bridge and its blockage of the Baltimore Harbor is the latest crisis to hit the country's fragile supply chains. In this episode, find out the three steps government and corporate executives can take to help protect their organizations against the impact of this crisis.

Companies and government agencies should not depend on just one way to connect with the public.  Find out why in this episode of the “Crisis Management Minute.”

Surveys show that trust in the federal government and the private sector continues to decline. In this episode of the “Crisis Management Minute” learn how the lack of trust can impact organizations when they confront a crisis.

Find out what government and corporate executives can learn from what President Biden said and how he said it when he spoke to a joint session of Congress last week.

In this episode of the “Crisis Management Minute,” learn how an executive created a controversy because of what he said, and what government and corporate officials can do to help ensure they don't repeat his mistake.

It can be difficult for government and corporate executives to decide how and when to leave their jobs. In this episode of the “Crisis Management Minute,” find out how their decisions could impact companies and organizations.

It's a crisis communication best practice for government and corporate executives to put a crisis situation in the proper perspective. Otherwise, they could make things worse for their organizations—and themselves. Find out why in this episode of the “Crisis Management Minute.”

Crisis management expert Edward Segal explains why government and business executives should never assume what will happen after a crisis ends at their organizations.

Secretary of Defense Lloyd Austin's apology for not immediately disclosing his prostrate surgery was a teachable moment for government and corporate executives. In this episode of the “Crisis Management Minute,” find out the seven best practices executives should follow when they admit that they've done or said something wrong.

Don't assume that because the economy might be doing well now, that it will be in good shape next year. Find out in this episode what government and corporate executives can do to prepare for the next economy-related crisis—and why.

Government and corporate executives should make a point of learning from the crises situations that others have gone through. The review by the Department of Justice of the mass shooting in Uvalde, Texas in 2022 provides important lessons about preparing for and managing a crisis. Find out what those lessons are in this episode of the “Crisis Management Minute.”

In this episode of the “Crisis Management Minute,” learn the four steps government and corporate executives can take to help ensure their organizations are prepared to respond to a crisis immediately.

The ability of government and corporate executives to respond effectively to a crisis could depend on their answers to five key questions. Find out what those questions are in this episode of the “Crisis Management Minute.”

In this episode of the “Crisis Management Minute,” find out the major lessons government and corporate executives can apply based on the experience of the popular game show when it looked for a new host after the death of Alex Trebek.

Although supply chains are in much better shape than they were a year ago, government agencies and companies should always be prepared for the next time their supply pipelines are disrupted. In this episode of the “Crisis Management Minute,” find out what they should do now to prepare for the next supply chain crisis.

Cybersecurity issues and challenges will continue to create crisis situations for government agencies, companies, and organizations in 2024. Find out what those issues and challenges are in this episode of the “Crisis Management Minute.”

Risks and threats can be forerunners of crisis situations. Find out in this episode what experts think will be some of the signifcant dangers that federal, state, and local government agnecies—and companies in the private sector—will face in 2024.

Codes of ethics can be useful in helping prevent, mitigate, or address crises in the government and private sectors. In this episode of the “Crisis Management Minute,” find out what executives and boards of directors can do to help ensure the effectiveness of their organization's code of ethics.

There are three important reasons why competing government agencies and companies in the private sector will put their rivalries aside and work together during a crisis. Learn what those reasons are in this episode of the “Crisis Management Minute.”

FEMA's launch of its first winter-ready campaign is a wake-up call for all government agencies and companies. Find out why in this episode of the “Crisis Management Minute.”

The failure by Congress to pass legislation to keep the federal government open can threaten the nation's protections against cyberattacks and create crisis situations for organizations and businesses. In this episode of the “Crisis Management Minute,” find out what they should do now to help protect themselves in case these worst-case scenarios become a reality.

All government agencies and companies may not be prepared to deal with a crisis that could be caused by artificial intelligence. In this episode of the “Crisis Management Minute,” find out what organizations can do now to help prevent and respond to the challenges created by this emerging and growing technology.

In this episode of the Crisis Management Minute, learn why the failure to immediately fill a leadership vacancy can create a crisis for government agencies and companies.

The attack by Hamas on Israel sparked anger and demonstrations in the US and around the world. Government and corporate executvies should not be surprised when news about the Middle East—or anywhere else—becomes a major topic of conversation among their employees. In this episode of the Crisis Management Minute, learn why ignoring how workers feel about the war and other hot button issues may not be the best course to follow.

Find out what the Four Laws of Holes are, and how they can help government and corporate executives respond to and prevent crisis situations for their organizations.

The historic ouster last week of House Speaker Kevin McCarthy carries important lessons for government and business executives about preventing a crisis.

Given the vulnerabilities and frailties of supply chains today, it is a matter of when, not if, there will be challenges for government agencies and businesses in obtaining the supplies or materials they need..In this episode, find out what steps organizations should take now to prepare for the next supply chain crisis.

Rupert Murdoch announced last week that he will step down as the leader of Fox and News Corp. The surprise announcement was a timely reminder about the importance of having a succession plan that can help prevent a crisis when there's a sudden vacancy at the top of an organization.

Learn why a cookie-cutter approach to preparing crisis management plans can backfire for government agencies and businesses.

Each new generation has challenges, preferences and priorities that help shape the workplace and can create crisis management issues for government and corporate leaders. In this episode of the “Crisis Management Minute,” find out what those issues are, and why some executives have found it difficult to manage members of Gen Z.

A hidden factor in how well or poorly a crisis is managed is the leadership style of government and corporate executives. In this episode of the Crisis Management Minute, find out what those styles are and how they can impact how a crisis is handled.

The aftermath of the deadly and destructive wildfires on Maui is following a script that many government and corporate executives have faced when trying to recover from a crisis at their organizations. But the predictable nature of the pattern does not make the images and news from the Hawaii any less riveting, gut-wrenching—or instructive.

The deadly and tragic wildfires on Maui have provided three important lessons for preventing and managing a crisis.

Find out why you need different crisis management plans for different types of crises—and how to prepare them.

Richard North Patterson has a special reason to celebrate the publication of his latest novel. Indeed, The Trial represents a triumph over an unexpected obstacle that he faced in the publishing industry and is a cautionary tale about preparing for and managing a crisis. In this episode of “Crisis Ahead,” Patterson shares how he responded to the challenge and what others can learn from his experience.

How will the planned merger of Saudi-Backed LIV Golf with the PGA Tour help or hurt their image and reputation? In this episode, crisis communication expert Andy Barr discusses how the deal could impact the two organizations, and what government executives and business leaders can learn from the pending merger.Quotes“Effective resolution requires constant communication, transparency, and unwavering dedication."-Andy Barr"My advice to people is to go out and meet the ones who caused the biggest headaches during the crisis."-Andy BarrFeatured GuestAndy BarrCrisis Management and Leadership ExpertLinkedln: https://www.linkedin.com/in/andy-barr-ab77291/Chapters00:25 - Introduction01:03 - Insights with Andy Barr: A Career in Crisis Communication05:16 - The Power of Preparedness: Briefing Key Personnel09:33 - Sport Washing: The Saudi Government's Strategy11:11 - Brands in the Golf Sector: New Opportunities13:11 - The Challenge of Investigative Articles and Media Scrutiny14:41 - Navigating Brand Risks in the Merged Golf Industry16:09 - PGA's Crisis Mishap: The Merger Misstep17:58 - Learning from Mistakes: The Impact of Internal Comms on Brand Reputation20:06 - Dark and Concerning: High-Impact Crisis Examples22:21 - ConclusionProduced by Heartcast Mediahttp://www.heartcastmedia.com

Which organizations and individuals do you think are doing the best or worst jobs in responding to a crisis? Constance Dierickx is a crisis management and leadership consultant. In this episode, she shares her opinions on who should be in a Crisis Management Hall of Fame and Hall of Shame—and why.Quotes"Great leaders remain vigilant against insider threats for enhanced safety."- Constance Dierickx"In the pursuit of positive change, we acknowledge the challenges faced in retail banking and aim for a healthier environment."- Constance Dierickx"Opinions are valid, but to be persuasive,You need to say more."- Constance DierickxFeatured GuestConstance DierickxCrisis Management and Leadership ExpertLinkedln: https://www.linkedin.com/in/constancedierickx/Chapters00:43 Introduction01:49 Academic institutions bending to student protests.03:22 The Importance of Persuasive Reasoning05:05 Mixed department response to train derailment.07:30 Unclear on video purpose, possible damage control.09:11 A Visionary with Impulsiveness and Key Decision-Making11:15 Recognizing the Risks and Consequences13:17 The Importance of Paying Attention and Interrogating Disparate Information16:26 Blindness to company decline; lack of oversight.20:57 The Power of Diverse Information Gathering and Continuous Learning22:09 ConclusionProduced by Heart Cast Mediahttp://www.heartcastmedia.comThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Do you know how different leadership styles can affect the way your organization will manage a crisis? Ryan McCormick is a crisis communications expert and co-founder of Goldman McCormick PR. In this episode of “Crisis Ahead,” he shares his observations on how the leadership styles of government and corporate executives have impacted their responses to crisis situations.Quotes"Being overly rigid in one's stance prevents them from fully exploring and maximizing their potential impact.."- Ryan McCormick"Leaders who stay true to their principles, even when popular opinion aligns, gain special respect and recognition."- Ryan McCormick"Always anticipate crises as they are career self-defense. Stay prepared, respond sincerely and transparently when they occur."-Ryan McCormickFeatured GuestRyan McCormickCo-Founder of Goldman McCormick Public RelationsLinkedln: https://www.linkedin.com/in/ryanmccormick131/Chapters00:53 - Introduction01:16 - Crisis Communications and Leadership Styles by Goldman McCormick02:57 - Strengthening Crisis Response in Teams05:35 - Assessing Leadership Styles in the Political Arena06:27 - Effective Information Relay in Leadership09:24 - Crisis in Sales: Unprecedented Drop in Bud Light's Market12:32 - Positive Leadership: North Carolina's Governor14:53 - Examining Disney CEO Bob Chapek's Strategies17:03 - DeSantis: Leadership Style, Scrutiny, and the Road to Presidency20:10 - Christy Nunn: The Dark Horse Candidate for President21:48 - Building Resilience in Crisis Communications22:58 - ConclusionThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Organizations that fail to document and study how they addressed a crisis can run the risk of repeating the mistakes they made in managing the situation. Communication consultant Kim Crowder shares her advice and recommendations on when and how companies and government agencies should document a crisis and who should be involved in this important process.Quotes"Once the crisis subsides, unleash your thoughts, regroup as a team, and document ideas to fuel meaningful discussions and drive progress."- Kim Crowder"Consider essential team members and seek feedback selectively to avoid overwhelming the conversation with too many voices.”- Kim Crowder"In times of crisis, organizations must recognize the impact of communication channels."-Kim CrowderFeatured GuestKim CrowderFounder and CEO of Kim Crowder ConsultingLinkedln: https://www.linkedin.com/in/kimcrowder/Chapters00:36 Introduction02:14 Overcoming Implementation Challenges in Organizations.04:00 Understanding the Impact of Communication Channels.06:52 Recognizing and Documenting Different Levels of Impact09:54 Auditing and Feedback for Crisis Plans07:57 Key Indicators for Crisis Documentation and Planning.11:44 Building Trust and Accountability through Public Transparency.13:27 Strategically Reflecting and Evaluating Crisis Aftermath.15:22 The Value of Including Different Levels of Leadership in Crisis Discussions17:04 Importance of Feedback, Representation, and Decision-Making.19:00 Harnessing the Benefits of Criticism in Crisis Management20:43 Crisis Preparation, Documentation, and Building Proprietary Processes.22:29 ConclusionProduced by Heartcast Mediawww.heartcastmedia.comThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

What can you learn from how the fictional family on a popular TV show responded to a business crisis? Christine Haas is CEO of Haas Media and a former award-winning journalist. In this episode, she discusses what government executives and business leaders can learn from how members of the Roy family on HBO's “Succession” responded to crisis situations.Quotes"Media training is crucial. People often underestimate its necessity until they face a challenging press conference or similar circumstances."- Christine Haas"Don't be fooled by your own story or truth, as it may not always be accurate."- Christine Haas"Transparency and accountability are key in handling crises. Hiding, staying silent, or lying only leads to disaster." - Christine HaasFeatured GuestChristine HaasCEO of Hass MediaLinkedln: https://www.linkedin.com/in/christineaehaas/Chapters00:01 Introduction03:05 Unveiling Corporate Communication Challenges.06:35 The Power of Proactive Reputation Management.08:40 Protecting Data and Managing Cybersecurity Risks10:23 Building Trust through Acknowledgment and Action12:29 The Influence of Villain Representation on Public Perception.15:05 Mastering Media Training for Effective Communication.18:09 Unlocking Growth and Avoiding Ego-driven Pitfalls20:06 Navigating Crises: Honesty, Acknowledgement, and Transparency.22:06 Preparing for an AI-Driven World.23:49 ConclusionThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Karen Naumann is a veteran public relations strategist. In this episode of “Crisis Ahead,” she shares her recommendations for the steps managers of federal agencies and corporate executives should take to ensure they are ready to respond to a variety of crisis situations.Quotes"Scan diverse sources, beyond your industry, to anticipate future landscapes encompassing political, economic, social, technical, legal, and environmental factors."- Karen Naumann"For an organization to neglect crisis planning is an act of reckless negligence."- Karen Naumann"Embrace strategic foresight through proactive information gathering for anticipating future environments."- Karen NaumannFeatured GuestKaren NaumannPublic Relations StrategistLinkedln: https://www.linkedin.com/in/karennaumann/Chapters00:02 Introduction01:22 Differentiating Between Issues, Emergencies, and Crises.05:35 Proactive Environmental Scanning for Potential Crises.08:52 Pre-crisis Activities: Prevention, Preparation, & Relationship Building09:55 Anticipating Negative Impact: Identifying Stakeholders in Crisis13:33 Safeguarding Stakeholders from Misinformation14:45 Inoculating Stakeholders: Proactive Defense Against Misinformation Spread16:56 Applying the Power-Legitimacy-Concern Model18:58 Exploring Modern Crisis Types: Faux PA and Cancel Culture.20:35 Containment and Recovery: Responding to Spillover Crisis Situations21:50 Navigating the Full Spectrum of Crisis Communications22:38 ConclusionProduced by Heartcast Mediahttp://www.heartcastmedia.comThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

How and when businesses respond to the need to recall dangerous products can prevent or cause a crisis. Chris Harvey is a senior vice president for client services at Sedgwick and a product safety expert who has managed over 1,500 product recall campaigns for different brands. In this episode, he talks about how well federal agencies are doing overseeing the recall of products, the best practices companies should follow when there are hazards associated with the items they make, and which products are more likely to be recalled now, and in the future.Quotes“Customize your plan based on your operational model, environment, and unique product line. Generic solutions won't work."- Chris Harvey"Agencies should collaborate, share insights, and improve response rates to enhance recall effectiveness and address industry inconsistencies."- Chris HarveyFeatured GuestChris HarveySr. Vice President, Client Services SedgwickLinkedln: https://www.linkedin.com/in/chris-harvey-44028944/Chapters00:00 Introduction02:09 Prioritizing Customer Safety: Owning the Issue04:02 Reputational Consequences: Mishandling Safety Incidents10:07 Return of Stricter Regulations: Increasing Recalls13:58 Improving Recall Effectiveness: Technology and Challenges19:31 Technology Advances and Electric Vehicles: Vulnerabilities and Opportunities23:50 Acknowledging CPSC's Success: Small Budget, Big Results26:01 Mitigating Risks for Companies New to Product Safety Issues27:21 Customized Recall Plans: Revisiting, Training, and Testing29:07 Applying Lessons to Business Practices and Customer Loyalty31:03 The Importance of Proactive Recall Planning32:18 ConclusionProduced by Heartcast Mediahttp://www.heartcastmedia.comThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

What are the best and worst ways for government leaders and corporate executives to be seen and heard when a crisis strikes their organizations? Kirk Hazlett, an adjunct professor of communication at the University of Tampa, shares his observations on how well or poorly officials have conducted themselves during crisis situations.Quotes“Let's avoid actions that alienate others. The past is history, and it cannot be changed to fit a certain narrative”.-- Kirk Hazlett"Actions speak louder than words. Learning requires visible steps, not just empty promises."-- Kirk HazlettFeatured GuestKirk HazlettAdjunct Professor of Communication, University of TampaLinkedln: https://www.linkedin.com/in/kirkhazlett/Chapters00:01 Introduction01:31 Expert Insights on Leadership During Turbulent Times04:31 President Zelensky's Diplomatic Approach on the Global Stage05:49 Exemplifying Genuine Leadership and Resilience07:17 Tracking Bob Jones' Efforts in Delivering Solutions08:53 Respecting the Electorate: Government Leaders and Voter Sensitivity11:50 Election Preparations: Staying Prepared and Avoiding Alienation15:18 Ethics at the Apex: Urging an Ethical Code for the Supreme Court18:22 Learning from Mistakes: Embracing Transparency and Committing to Change20:27 Actions Speak Volumes: The Impact of Actions Over Mere Words in the Media25:38 A Call for Improvement: Addressing Concerns and Building Trust29:02 ConclusionProduced by Heartcast Mediahttp://www.heartcastmedia.comThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Do you know how vulnerable your organization is to a crisis? In this episode, Jackie Kolek, the chief innovation officer at Peppercomm, explains why it is essential to measure and monitor an organization's exposure to a crisis, and the worst-case scenarios if they don't pay attention to their vulnerability.Quotes"Leaders, both in the private and public sectors, must redefine their perception of crisis. It goes beyond mere operational considerations; it demands a holistic approach." - Jackie Kolek"When an organization aspires to embody certain values, failure to truly live up to them and take real action creates a substantial vulnerability."- Jackie KolekFeatured GuestJackie KolekChief Innovation Officer, PeppercommLinkedln: https://www.linkedin.com/in/jacquelinekolek/https://www.peppercomm.com/Chapters00:01 | Introduction01:37 | Strategize to Address Both Tangible and Intangible Vulnerabilities05:58 | Strained Relations: Anheuser Bush's Brand Vulnerabilities in the Face of Backlash08:16 | Rethinking Crisis: A Call for Leaders to Listen and Redefine09:48 | How Global Landscape Transformed Crisis Preparedness11:37 | Understanding Stakeholders for Effective Messages13:05 | Unveiling Organizational Vulnerabilities with Rep Compass.17:25 | Harnessing Data for Effective Crisis Management: Prevention and Response.19:16 | Identifying Stakeholder Concerns for Survival: The Constituent Matrix.20:45 | Navigating Outages with Effective Crisis Management22:24 | Preparedness in Action: Testing Plans, Simulating Crises, and Clarifying Roles.25:25 | OutroProduced by Heartcast Mediahttp://www.heartcastmedia.comThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Can people trust that your organization will do the right thing in a crisis? Dave Samson is global vice chairman of corporate affairs at Edelman. In this episode, he discusses why trust is important when dealing with a crisis, what government agencies and companies can do to keep the public's trust, and who does a better job in maintaining trust during crisis situations.QuotesI strongly believe that when businesses and governments join forces, finding common ground and embracing collaboration, we can effectively address the critical societal issues we encounter today.- Dave Samson"Actions speak louder: prioritizing safety, community engagement, and fair wages builds trust.".- Dave SamsonFeatured GuestDave SamsonGlobal Vice Chairman, Corporate Affairs, EdelmanLinkedln: https://www.linkedin.com/in/dave-samson-547a7b2/Chapters00:00 Introduction01:55 The Power of Actions: Building and Losing Trust07:01 Safety Concerns Arise from Ohio Train Derailments10:19 Trust in Business Surpasses Government Agencies13:31 The Crucial Partnership Between Government and Business for Trust15:47 Leadership and Trust: Navigating Political Divides and Polarization17:39 Impact of Leaders on Company Culture and Trust21:37 Tech Sector's Trust Erodes Amid Privacy Concerns23:20 Building Trust: Collaboration, Advocacy, and Common Ground25:00 Trust: Actions That Speak Volumes26:51 Four Keys to Cultivating Trust in SocietyProduced by Heartcast Mediawww.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Crisis communicators are made, not born. In this episode, find out how the University of Maryland Global Campus educates students to be crisis communicators, and the lessons government and corporate executives can learn from the University's approach to crisis communication training.This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Some crisis situations strike without notice, while others can be seen coming over the horizon. Chris Rosica is the author of The Power Of B2B Social Media. In this episode, he discusses how government agencies and companies can spot an oncoming crisis, how they can ensure they are monitoring for these early warning signs effectively—and the dangers they'll face if they don't.QuotesBy proactively monitoring the conversation, listening to feedback, and addressing concerns in a timely and empathetic manner, organizations can prevent a snowball effect of negativity and demonstrate their commitment to their stakeholders." - Chris RosicaProactive crisis monitoring is not just about protecting your organization's reputation, it's about taking responsibility for your stakeholders and being prepared to address their concerns before they evolve into a larger issue." - Edward SegalSwift action and transparent communication are key to minimizing crisis impact and safeguarding organizational reputation." - Chris RosicaFeatured GuestChris RosicaPresident of Rosica Communicationshttps://www.linkedin.com/in/chrisrosica/https://www.linkedin.com/company/rosica-communications/Chapters00:00 Introduction03:05 Detecting Negative Social Media Presence: Tips06:01 Preventing negativity and managing your reputation10:04 Monitoring Industry Trends: Key Phrases and AI12:30 Effective Monitoring: Combining Tools for Accurate Insights14:33 Mastering Crisis Management: A Top-Down Approach17:30 Swift Brand Response: Saving Lives in Crisis"20:55 The Importance of Attention to Detail in Crisis Communications24:10 Why unified social listening is crucial in organizations25:49 The Power of Proactivity: Mitigating Risks through Early Crisis Detection27:11 Comprehensive Monitoring Protocol for Crisis Response Teams28:22 OutroThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement