Podcasts about crisis communications

The industry is in the headlines again, are we prepared to tell the good story? Finally, I got to talk to someone who could answer my questions! And he has an idea of how we could make the maritime industry more visible.  Dustin Eno is an International Crisis Communications Leader and knows how to communicate and tell a story! Listen to our conversation and send me your thoughts. Email to hello@shippingpodcast.com  Thank you for listening!  Lena

What does it actually look like to lead people through a crisis — not just manage operations, but truly show up for the humans involved? In this episode of Leading Through Crisis, host Céline Williams sits down with Tracy Nolan, a Fortune 50 Senior Executive and global Board Leader with deep expertise in regulated industries, including healthcare and telecommunications. Tracy has led through it all: the closure of 27 retail stores as the last executive standing, being on a plane landing at Newark on the morning of 9/11 while working for Verizon, and managing 14,000 Sprint employees through both COVID-19 and a simultaneous merger with T-Mobile. Her philosophy? Jump in (beyond the operational checklist, beyond what the job description says), and treat your people the way you'd want to be treated. In this conversation, Tracy shares: - Why most leaders fail at crisis communication (and what to do instead) - How she ran "no-canned-questions" listening sessions that changed the way her teams trusted her - The "CEO for a day" roundtable method she uses to stay connected to frontline reality - Why feedback is a gift, regardless of your title - A powerful trust exercise every leader should do with their team today If you're a leader, executive, or manager who wants to build an organization that can not only survive a crisis but thrive through one, this episode is essential listening. — Tracy Nolan is a Fortune 50 senior executive and global board leader with deep experience in regulated industries, including healthcare and telecommunications. She has overseen $6B+ in P&L's, led multi-billion dollar revenue transformations, and delivered sustainable value through M&A integrations, operating models redesigns, and risk-managed expansion.  Tracy currently serves as Senior Vice President, where she leads the Insurance sales organization and distribution strategy. Tracy has recently been named to the 50/50 Women to Watch for Boards list and serves as the Board Secretary for Dress for Success Worldwide. She is an advocate dedicated to "Inspiring Leaders to Lift while they Climb." Connect with Tracy: tracynolan.com | LinkedIn: Tracy E. Nolan

Discover the heartbeat of Montreal's Jewish community with the Federation CJA 360 Podcast - your front‑row seat to the impact, innovation, and inspiration shaping Jewish life today. Each episode spotlights dynamic leaders, transformative initiatives, and powerful stories that highlight how Federation CJA is strengthening our community and building a vibrant Jewish future. Engaging, uplifting, and full of purpose, this is the podcast that brings our mission to life. Show Notes Discover the heartbeat of Montreal's Jewish community with the Federation CJA 360 Podcast - your front‑row seat to the impact, innovation, and inspiration shaping Jewish life today. Each episode spotlights dynamic leaders, transformative initiatives, and powerful stories that highlight how Federation CJA is strengthening our community and building a vibrant Jewish future. Engaging, uplifting, and full of purpose, this is the podcast that brings our mission to life.Guest Information Samantha Mintz VinebergBio: A proud third-generation Montrealer, Samantha's commitment to the Montreal Jewish community began as a student leader at McGill University, where she earned her BCL and LLB degrees. Her legal background—including practicing tax and estate planning—eventually transitioned into a life dedicated to community impact.Samantha's journey with Federation CJA has spanned decades, from her early days as Chair of FedNext. Having served as the Chair of Women's Philanthropy from 2020–2021 and as a member of the Planning and Allocations Committee, Samantha has been a member of the FCJA board of directors since 2022 and was named First Vice Chair in September 2025., Samantha has consistently focused on the "rolled-up sleeves" work of community building.As a Wexner Heritage Program alum, Samantha is deeply invested in fostering the next generation of leaders. For her, ensuring a strong Jewish future in Montreal is about more than tradition; it's about creating a vibrant, secure, and thriving home for the generations to come.Link:@samvinebergConsul General Eliaz LufBio: Eliaz Luf was appointed Consul General of Israel and moved to Montreal in summer 2025. He began his diplomatic career in 1995, serving in Warsaw, Poland, and then Mexico City, holding a number of positions at the Ministry of Foreign Affairs' headquarters in Jerusalem, was then posted as Deputy Head of Mission at the Israeli Embassy in Ottawa and subsequently served as Director of Department of Arms Export Control at the Strategic Division of Ministry of Foreign Affairs. Luf served as Deputy-Director General for International Relations Division, at the Israeli Ministry of Innovation Science and Technology. Luf holds an M.A. in Political Science from the National Security College and the University of Haifa, M.B.A. in Business Administration and B.A. (with honours) in General History and Political Science from the University of Haifa. He is a certified Mediator by the Ministry of Justice and volunteers as a mediator in a Community Mediation Center in the city of Ramle.Host & Show InfoHost: Glenn J. NashenAbout the Host: Glenn J. Nashen is an award-winning public safety innovator and communicator, and longtime Cote Saint‑Luc City Councillor having founded CSL Emergency Medical Services and CSL volunteer Citizens on Patrol. Glenn was Director of Public Affairs and Communications at the Jewish General Hospital and CIUSSS West Central Montreal for 20 years and now serves as Podcast Producer and Director of Media Relations and Crisis Communications at Federation CJA, continuing his commitment to strengthening, safeguarding, and informing the community.Links: Blog, Facebook, X, LinkedIn.Featuring: Yair SzlakYair Szlak is the President and Chief Executive Officer of Federation CJA, a role he has held since 2018 after more than 15 years in senior leadership positions within the organization. A graduate of Osgoode Hall Law School, Yair is known as a skilled fundraiser and community builder. He has dedicated his career to strengthening Jewish life in Montreal and fostering a vibrant, resilient future for the community.Link: LinkedInReporter: Jordan StooplerJordan Stoopler is a copywriter and podcast reporter within Federation CJA's Strategic Marketing & Communications department. A graduate with journalism degrees from both Concordia University and Hofstra University on Long Island, New York, Jordan contributes to campaigns, weekly newsletters and other organizational communications. By night, Jordan is a freelance sports reporter, covering the local professional sports scene for the Canadian Press. He also produces and co-hosts Menschin' with the Boys, a podcast that shines a light on Jews and Israelis from across the sports world. Link: Podcast, Articles, 360 Newsletter Karen PayneBio: Karen Payne is a Strategic Advisor in Antisemitism Advocacy at Federation CJA. She began her career as a corporate lawyer, practicing for over a decade in both New York and Montreal. In addition to her professional accomplishments, Karen has long been active in community philanthropy, within Solomon Schechter Academy and as a dedicated member of Federation CJA's Women's Philanthropy.  Driven by a deep commitment to combating antisemitism and strengthening the Jewish community, Karen joined Federation CJA to lead efforts in advocacy, education and resilience-building. She works closely with CIJA and helps with the strategies in educating and supporting community, and initiatives addressing antisemitism. Karen collaborates with a wide range of stakeholders to raise awareness, develop strategic responses, and implement impactful programs. Her unwavering dedication continues to inspire and empower the community in the ongoing fight against Jew-hatred.Emmanuel TrauBio: An attorney from Israel with a background in Law and Middle Eastern Studies, Emmanuel Trau also has a foundation in advanced traditional Jewish studies and serves as a Shaliach (Special Emissary) with Federation CJA. He leads high-impact advocacy and Jewish identity initiatives, delivering interactive workshops for students and diverse community cohorts to build lasting resilience and a deeper connection to Israel.Reporter: Dan Laxer from The SuburbanBio: Dan Laxer is a reporter with 30 years' experience in broadcast media and print journalism. He covers parts of the west end and the City of Montreal for The Suburban Newspaper. Follow him on Instagram and Facebook.Link: laxer@thesuburban.com.Podcast Website: FederationCJA.org/podcastPlease rate and review on podcast appContact the show: podcast@federationcja.orgFollow us on social media:X (formerly Twitter)InstagramFacebookLinkedInYouTubeShare this episode with a friend! If you enjoyed it, tag us on social media and let us know your favorite takeaway.The Pulse of Montreal's Jewish Community.

Send us Fan MailA storage tank starts heating up, pressure builds, and suddenly Orange County is staring down a worst-case scenario: a thermal runaway that could end in a catastrophic explosion or a dangerous vapor release. Over Memorial Day weekend, that risk forces rapidly changing evacuation decisions, including a massive evacuation affecting about 50,000 people in Garden Grove and Anaheim. We dig into the pieces that worked: frequent, casually shot video updates from incident command that let people see empathy and competence, clear plain-language explanations of what's at stake, and strong public health framing from Orange County's health officer, Dr. Regina Chinsio Kwong (Dr. CK), on what exposure could do and why the evacuation zone matters. We also look at smart distribution choices, like making “critical incident updates” easy to spot on social feeds, plus the later push to add multilingual subtitles, including Spanish and Vietnamese, using AI-assisted translation. Then we get into the complicated parts crisis leaders have to own. The company involved, GKN Aerospace, stays mostly invisible until late written statements, raising real questions about trust, accountability, and timing. A volunteer-built website becomes the best one-stop information hub, exposing the risks of not launching a unified command site quickly. And as the incident stretches on, lawsuits and town halls show up right on schedule, bringing emotion, politics, and safety concerns into the response environment. If you lead in emergency management, public information, or corporate crisis response, this is a practical playbook you can borrow from. Subscribe, share this with someone who handles high-stakes comms, and leave a review with your biggest takeaway.Resources mentioned in the podcast:ggcity.org/emergency - Garden Grove city emergency pagesggspill.com - Volunteer information website that provided valuable information#orangecounty #gknaerospace #crisiscommunications #emergencymanagement #emergencyresponse Support the showWe'd love to hear from you.  Email the show at Tom@leadinginacrisis.com.

A New Jersey congressman has been missing for 77 days. His office keeps posting like he's at his desk. His father is fielding press calls. And almost no one is talking about it.Tom Kean Jr. hasn't cast a vote since March 5. His team's answer? "Personal medical issue." "Back soon." "Trust us."That's not transparency. That's a cover-up with better branding.This episode breaks down the four things Kean's team is doing wrong, why "simulated presence" on social media erodes trust faster than silence ever could, and four predictions about where this story goes the second the news cycle quiets down.Inside the episode:Why "personal medical issue" stopped working around day 50The four specific moves Kean's team is making, and what each one signalsWhy "simulated presence" is the new crisis comms failureThe Princess Catherine parallel and what Kensington Palace eventually figured outFour predictions about what breaks next, including which party turns on him firstThe minimum disclosure every public figure owes the people who hired themPrivacy is a boundary. Secrecy is a strategy. When you confuse the two, you don't protect yourself. You hand the story to everyone else.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

Send us a note about this episode. We'll reply and thank you on a future episodeThere is a prayer that crisis communicators have been quoting for decades. “Grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.”It sounds right. It feels grounding. But maybe it's been pointing us in the wrong direction the whole time. The problem is the concept of CONTROL. Because control, in a crisis, is a myth. And every strategy built on the assumption that you can control the outcome of a crisis is a strategy built on sand. Let's replace that idea with INFLUENCE. Doing that replaces an entire philosophy.Alongside that shift comes something more uncomfortable… the suggestion that when a crisis hits, the quality of your advice has almost nothing to do with your frameworks, your playbook, or your years of experience. It has to do with who you are as a human being. As a parent. As a citizen. As a person who is also living through the same world your client is trying to navigate. The professional and the person are not separate. And pretending they are, may be the most dangerous crisis communication strategy of all. Listen For3:41 Why Are Global Risks Becoming More Connected and Harder to Manage?6:09 Is Employee Mental Health a Bigger Business Risk Than AI?9:32 Why Do Companies Know the Risks but Still Fail to Prepare?11:20 What Is “Agency” in Crisis Communications and Why Does It Matter?14:29 How Can Leaders Use Empathy and Understanding to Respond to a Crisis?Guest: Rod Cartwright, Principal, Rod Cartwright ConsultingEmail | Website | LinkedIn 2026 Reputation, Risk, and Resilience Report DougSubstack | Website | LinkedIn Are you a brand with a podcast that needs support? Book a meeting with Doug Downs to talk about it.Apply to be a guest on the podcastConnect with usLinkedIn | X | Instagram | You Tube | Facebook | Threads | Bluesky | PinterestStories and Strategies is the Official Podcast Sponsor of IABC World Conference in Toronto June 14-16, 2026Click here to check it out https://wc.iabc.com Support the showStories and Strategies is the Official Podcast Sponsor of IABC World Conference in Toronto June 14-16, 2026Click here to check it out https://wc.iabc.com Support the show

In this episode, we analyse what I consider to be the recent crisis communication missteps by the CEO of Channel 4 following serious allegations surrounding the reality television show Married at First Sight. We translate these real-world PR mistakes into actionable leadership lessons for your organisation. Listeners will learn why leaders must face journalists with honesty and empathy rather than turning their backs and walking away. We discuss the dangers of relying on safe, emotionless statements approved by HR and legal teams, and why true leadership requires pushing back to deliver a human, genuinely apologetic message that prioritises the welfare of the people involved. The episode also explores the broader responsibilities of a leader during a crisis. We cover the importance of recognising cultural shifts—such as the public turning against exploitative "cesspit" entertainment—and why leaders need to step back from constant firefighting to properly listen to their audience and staff.  Finally, we examine the critical need for transparent safeguarding procedures. We break down a surprising comparison that reveals how a US adult film company provides significantly clearer, more accessible welfare and whistleblowing policies on its website than Channel 4's own production partners. Tune in to discover how to navigate PR disasters, prioritise human empathy, and implement public-facing safeguarding protocols that actually protect vulnerable people

When a celebrity files a lawsuit citing harassment and a hostile work environment, her PR team is supposed to make her the sympathetic figure. Blake Lively's team did the opposite.Everyone is covering the lawsuit. Molly is covering the PR collapse underneath it, and the numbers tell a story the legal coverage is missing entirely.We dissect:Why the "grab your friends, wear your florals" press tour was a five-alarm fire from week oneHow cross-promoting Betty Buzz during a domestic violence film became the first crack in the foundationWhat 22,000+ tracked articles reveal about who is actually winning this fight (it is not the plaintiff)Why Ryan Reynolds' word cloud has more Wrexham than lawsuit, and what that meansThe Met Gala moment that exposed who is really being protected in this marriageWhy "crisis publicist" is a contradiction in terms, and the mistake business owners keep repeatingWhat every public figure should learn from watching this strategy collapse in real timeThis is not a recap of the case. It is a forensic look at the PR machine behind it. When publicity becomes the strategy instead of the byproduct, reputation is what pays.What you'll learn:How to spot the difference between a publicist and a crisis manager before you need oneWhy winning the news cycle and losing the reputation are not mutually exclusiveWhat "narrative substitution" looks like when one spouse uses the other as a shieldHow to read sentiment data and word clouds to know if your strategy is actually workingThe full six-segment deep dive, with all the data, the Leslie Sloane and Bryan Freedman breakdowns, and Molly's full theory on who actually drove this from day one, is up now on Substack for members. Watch now; https://open.substack.com/pub/mollymcpherson/p/the-lively-v-baldoni-post-mortem?r=dvpkq&utm_medium=iosWant More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

Episode DescriptionIn this episode of the Emergency Management Network Podcast, Todd DeVoe and Andrew Boyarsky introduce a new long-form series, The 48 Laws of Emergency Management.This series explores the hard-earned lessons, leadership principles, operational realities, and unwritten rules that define the profession of emergency management. Drawing inspiration from decades of field experience, philosophy, crisis leadership, disaster policy, and organizational behavior, Todd and Andrew discuss why emergency management is far more than plans and checklists. It is about people, decision-making, trust, adaptation, communication, and leadership under pressure.This opening episode serves as an overview of the series and lays the foundation for future conversations. The discussion examines how emergency managers operate in ambiguity, why relationships matter more than org charts, and how the profession continues to evolve in an increasingly complex world.Whether you are a new emergency manager, a seasoned practitioner, or simply interested in leadership and crisis management, this series aims to challenge assumptions and encourage deeper thinking about the profession and its future.Show NotesThe Emergency Management Network launches a new ongoing series: The 48 Laws of Emergency Management. Hosted by Todd DeVoe and Andrew Boyarsky, this series examines the deeper realities of emergency management through practical experience, philosophy, leadership lessons, and honest conversation about the profession.Emergency management is often taught through doctrine, frameworks, and plans, but the real work of the profession happens in the face of uncertainty. This series explores the lessons that emergency managers learn over years of disasters, activations, political environments, public expectations, and operational pressures.In this introductory episode, Todd and Andrew discuss:* Why emergency management is fundamentally about people* The unwritten rules of leadership during a crisis* How emergency managers build influence without direct authority* Why relationships matter more than organizational charts* The importance of trust, communication, and credibility* The tension between policy and operational reality* How philosophy and systems thinking apply to emergency management* Leadership lessons from military command philosophy and disaster response* Why is adaptability one of the profession's most important traits* The future challenges facing emergency management professionalsThe conversation also explores how emergency management has evolved into a profession that requires strategic thinking, emotional intelligence, operational competence, and the ability to work across disciplines and political environments.This episode sets the stage for future installments, in which Todd and Andrew will break down individual “laws” and discuss the practical application of each principle in real-world emergency management.TagsEmergency Management, Emergency Management Network, EMN, Todd DeVoe, Andrew Boyarsky, Disaster Response, Crisis Leadership, FEMA, IAEM, Public Safety, Emergency Planning, Incident Command, EOC, Community Resilience, Disaster Recovery, Crisis Communication, Leadership, Systems Thinking, Homeland Security, Disaster Policy, Emergency Preparedness, Emergency Operations, Crisis Management, Disaster Leadership, Emergency Manager, Organizational Leadership This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit emnetwork.substack.com/subscribe

What do a Patriots head coach, a country legend, and a Hollywood power couple have in common? They all just gave us a master class in what trust actually is. Or isn't. The thread connecting this week's stories is the difference between managing a message and actually meaning it.This week's roundup isn't about three scandals. It's about one question every leader eventually has to answer: Did you tell them the truth, or did you tell them what you thought would work?The cases:Mike Vrabel and the Patriots are managing three crises stacked on top of each other, and they're treating it like one. Dolly Parton released a direct-to-camera health update because her sister Frida was already posting prayer requests on Facebook. Blake Lively and Ryan Reynolds quietly settled with Justin Baldoni. No money, ten of thirteen claims thrown out. Same day, Blake walks the Met Gala carpet in archival Versace with a thirteen-foot train and a bespoke purse that turned out not to be bespoke.The thread: Each crisis fell apart for the same reason. The response didn't match the record. Dolly's worked because she's never faked it. Vrabel's hasn't because everything keeps dripping. Blake and Ryan haven't because the machine they built to make themselves beloved finally turned on them.The takeaway: Trust isn't a strategy. It's a track record. When you've never faked it, you don't have to prove you're being real. When you have, every move you make in the moment looks like another move.Mentioned in this episode:May 14th Substack deep dive on Blake Lively, Ryan Reynolds, and Justin Baldoni (Thursday, 12:00 PM). Members get the replay.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

Send us Fan MailIn this episode, University of Memphis expert Michele Ehrhart joins host Jason Mudd to discuss crisis communication, leadership preparedness, reputation management, and how organizations can navigate high-pressure situations with clarity and confidence.Tune in to learn more!Meet our guest:Our guest is Michele Ehrhart, senior vice president and chief marketing and communications officer at the University of Memphis. Michele is a crisis communications expert with three decades of experience in corporate affairs, executive communications, and PR strategy. Five things you'll learn from this episode:1. Why crisis preparation must happen before a crisis occurs2. How leaders can use “what if” scenario planning to prepare for high-risk situations3. Why silence can be a strategic communication choice depending on context4. How reputation is built slowly but can be damaged quickly during a crisis5. Why defining roles and responsibilities in advance improves crisis response executionQuotables“The day you have a crisis should not be the first day you've thought about what you'll do.” — Michele Ehrhart“Planning the work and working the plan.” — Michele Ehrhart“Silence is a strategy. If the story isn't yours, don't talk about it.” — Michele Ehrhart“The brand is what you put out there; reputation is what they think of you.” — Michele Ehrhart“When PR is at its best, it's building a reputation for your company — just not visibility, but also the reputation. You could have great visibility, but it's not positive.” – Jason MuddIf you enjoyed this episode, please take a moment to share it with a colleague or friend. You may also support us through Buy Me a Coffee or by leaving us a quick podcast review.More About Michele EhrhartMichele Ehrhart is a crisis communications expert with three decades of experience in corporate affairs, executive communications, and PR strategy. After 22 years with FedEx, she now serves as the University of Memphis's senior vice president and chief marketing and communications officer. She is a bestselling author, speaker, and industry expert helping leaders navigate crises with confidence and clarity.Guest's contact info and resources:Michele Ehrhart on LinkedInMichele Ehrhart's websiteGet the “Crisis Compass: How to Communicate When It Matters Most” bookAxia's CrisisPoint serviceAxia's Reputation Restoration serviceAdditional Resources:How to recover from a PR crisis and manage Support the showOn Top of PR is produced by Axia Public Relations, named by Forbes as one of America's Best PR Agencies. Axia is an expert PR firm for national brands.On Top of PR is sponsored by ReviewMaxer, the platform for monitoring, improving, and promoting online customer reviews.

How do leaders stay steady in the storm of tough choices? This week, I sit down with Jack Briggs, a retired major general with a 30-year career in the military who is also a highly seasoned, for a masterclass in pressure-tested decision making.The episode debunks the myth that high-stakes choices are unique to the military or boardroom. Instead, Jack argues, “pressure is pressure,” whether the risk is reputational, operational, or personal. The discussion highlights the three traits of the best decision makers: anchoring decisions in firm principles, seeking help with humility, and making the call… decisively, not reactively.Listeners will come away with four essential questions to use in any crisis and learn why reframing “crises” into a set of solvable problems is vital for calm, effective leadership. This conversation is a must for anyone seeking practical, repeatable strategies to lead well, even when the stakes—and the anxieties—are high.What You'll Learn- Anchor your decisions in principles.- Lead with humility and build your team.- Distinguish between problems and crises.- The power of a structured decision framework.- Be decisive and own the outcome.- Focus on your sphere of influence.Podcast Timestamps03:18 Jack's origin story: from the Thunderbirds to the Air Force Academy05:37 When leadership first appeared: Boy Scouts, the leadership laboratory, and the Eagle Scout07:37 The Air Force Academy as a leadership lab: authority vs. responsibility10:42 Being the snowplow: how to delegate without abandoning accountability14:11 Leadership is a science and an art: training the recipe, then adapting it16:41 Combat to boardroom: why pressure is pressure regardless of context19:19 Defending North America: leading at continental scale21:28 The three characteristics of the best decision makers23:24 The archer analogy: principles, input, decisiveness26:45 What leaders get wrong: fighting the fight they wish they had28:06 Mob rule, Moses, and principled decision-making32:11 Crisis vs. problem: why language matters under pressure33:10 Snowstorms and problem buckets: a real-world example35:26 The four questions for high-stress decisions40:01 Checklists that work: laminate it and they will keep it43:18 Humility plus decisiveness: being disagree-able45:36 Choosing the least worst option and owning it48:35 Final thoughts: stop chasing outcomes, start leading in your three feetKEYWORDSPositive Leadership, Decision Making, Decision Making Under Pressure, Humility, Air Force Career, Military Leadership, Air Force Academy, Leadership Lab, Principles-Based Decisions, Delegating Authority, Crisis Management, Operational Risk, Financial Risk, Reputational Risk, Pressure in Leadership, Crisis vs Problem, Crisis Communication, CEO Success

When a presidential interview goes off the rails, it is rarely an accident. It is a pattern.A man tried to kill the president on Saturday. By Tuesday, the dominant news story was a court filing about a ballroom.That is not a glitch in the news cycle. That is a Trap working exactly as designed.This week, I am introducing the fourth Trap in the Crisis Doctrine. The Deflection Trap. The four-move playbook leaders run when they cannot afford to answer the question they were asked. I pulled 8,706 articles from the week of the White House Correspondents' Dinner attack. The data shows it. Trump's 60 Minutes interview demonstrates it. And once you can name the four moves, you stop falling for them.This episode is for anyone who has watched a leader dodge a hard question and felt something was off without being able to say what.Now you can say what.WHAT YOU'LL LEARNHow to spot the four faces of deflection in real time, in any conversationThe difference between a lie and a deflection, and why one is more dangerous than the otherWhy audiences detect non-replies less than half the time on first hearingThe Ownership move that ends a crisis instead of prolonging itRead the full essay on Substack. Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

When a leader is under pressure, the first move tells you everything. Kash Patel sued The Atlantic for $275 million. Mike Vrabel called it a "private and personal matter." Both responses were designed to control the story. Both made it worse.This week on PR Breakdown, two leaders, two crises, one shared mistake. They tried to outrun trust instead of rebuilding it.Molly Breaks DownWhy Kash Patel's $275 million lawsuit against The Atlantic is the loudest possible signal that the story landedThe verbal tic that gave him away at the podium and what "what this means is" actually meansHow Mike Vrabel's crisis team ran four stages of containment and watched every one of them failWhy "private and personal matter" stops working the moment the photos are publicThe Robert Kraft suppression attempt and why ownership interference always becomes the second scandalHow Dianna Russini's separate statement turned Vrabel's silence into her amplifierThe Deflategate shadow Vrabel inherited and confirmed in a single press conferenceWhat both men should have said in one paragraph, and why their crisis teams refused to let them say itThe Through LineThis is not a story about a lawsuit and an affair. It is a story about what leaders reach for when trust starts to crack. Patel reached for litigation. Vrabel reached for vagueness. Both reached for control. Neither reached for accountability.The first move is always the tell. And the tell is almost always the same one. The belief that you can manage your way out of a trust problem without ever naming it.What You Will LearnHow to spot a crisis containment strategy in real time, before the audience doesThe difference between a statement that protects a leader and a statement that protects their leadershipWhy verbal tics, lawsuits, and "private matter" framing are all symptoms of the same failureWhat "own it, explain it, promise it" actually looks like when a leader gets it rightWant More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

Crisis Communication To Supersize Your Business Annual Challenge Day 118! Pop in here every day for a dose of different business building perspective: https://facebook.com/supersizebusiness #supersizeyourbusiness #supersizechallenge #supersizeyourbusinessannualchallenge #supersizeyourbusinesschallenge #communication #crisiscommunication #transparency #speed #process #SUPER #execute

What's SHE Up To Now Day 3010? SUPER, Supersize Challenges, Skool, 100, Crisis Communication, AI Clone, And Much More! Join us every day in 2026 for a quick challenge that is all about you Improving and creating the life you want! https://www.facebook.com/ThrivingSharon Ask your questions and share your wisdom! #supersizeannualchallenge #doonethingeverydaytosupersizeyou #annualchallenge #supersizeyouannualchallenge #supersizeyouchallenge #communication #the100 #supersizeskool #AIAdvantage #AIAgents #crisis #figureitout #alwaysasolution #problemsolve Hey there, Sharon here for day 3010 of What's She Up To Now! I'm sharing my journey and the lessons learned, especially as I navigate some challenges with my Facebook Lives. I've been doing a daily live stream for my annual challenges since 2017, and today was a big lesson in how to go live when things don't go as planned. Join me as I figure out the best way to continue my live on facebook sessions and keep the challenge going! Want to be part of a community of like-minded people, helping one another grow? Join our free Skool at: https://www.skool.com/supersize-your-business-1654/about

Crisis Communication To Supersize Your Business Annual Challenge Day 118! Pop in here every day for a dose of different business building perspective: https://facebook.com/supersizebusiness #supersizeyourbusiness #supersizechallenge #supersizeyourbusinessannualchallenge #supersizeyourbusinesschallenge #communication #crisiscommunication #transparency #speed #process #SUPER #execute

When serious allegations land, a public figure's opening move is supposed to signal steadiness, accountability, and command of the facts. Eric Swalwell's first move did the opposite. Within hours, he reached for lawyers, labeled his accusers politically motivated, and went rogue on Instagram against his own staff's advice. The first move told us the intent. Everything that followed confirmed it. This isn't a story about one congressman's resignation. It's a diagnostic for how contempt reveals itself under pressure. When the first instinct is to fight instead of lead, survival mode takes over, and survival mode rarely survives.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

Any organization or individual can encounter a public relations crisis. That's why it's important to proactively build an immunity to crisis and have the right team in your corner when your reputation is at stake. In this season's finale, Melissa talks with Jon Goldberg, the founder of Reputation Architects, about the lessons he's learned through his work in crisis communications and reputation management. About Jon: Jon Goldberg founded Reputation Architects in 2009 after more than 25 years as an advisor to top executives and boards and a senior leader at some of the world's most prominent communications firms. Trained as a journalist, Jon is a frequent speaker, author and media commentator at the intersection of risk, reputation, culture and technology, including building organizational immunity to crisis; countering disinformation; the psychology of online trolling; communicating on polarizing social issues; and the role of artificial intelligence in stoking—and potentially reversing—incivility and online hate.Connect with Jon on LinkedIn Topics covered:- Crisis communication vs. reputation management- How to manage your well-being in a stressful line of work- Learnings from Jon's deep experience in crisis communications- Who is at risk for a crisis- The intersection of reputation, risk, culture and technology- What Jon wishes PR pros knew about managing crisis comms Resources mentioned: - The Coffee Bean - "Latinas in Public Relations: Shaping Communications, Communities, and Culture" - "Smart Talk: Public Relations Essentials All Pros Should Know"- MVW Communications

Send us a note about this episode. We'll reply and thank you on a future episodeEvery comms professional knows the playbook. A crisis hits, you move fast. Holding statement, talking points, media plan, stakeholder map. You do it well because you've trained for it. You bring the plan to the CEO expecting alignment and instead you get a polite nod and silence. Not pushback. Not disagreement. Just silence. And that silence is worse than any argument because it means the CEO has already stopped listening. Not because your plan was bad, but because it was solving a problem they weren't thinking about.This is the gap that quietly erodes the comms function's credibility in organizations everywhere. Communicators are passionate people. That passion is their greatest asset, until it becomes a bias that pulls them toward issues that feel urgent but aren't connected to the core business. And when that happens enough times, the CEO doesn't fire you. They just stop inviting you into the room. Listen For3:09 How Do CEOs vs. Comms Leaders Actually Respond to Global Crises?4:26 When Should You Speak—and When Are You Giving an Issue Oxygen?6:28 Do PR Professionals Need Financial and Data Literacy to Be Strategic?11:44 Why Is Reporting Not Enough? And What Does Real Analysis Look Like?15:13 Can AI Truly Make Your Communications Strategy More Effective?Guest: Johna Burke, CEO and Global Managing Director, AMEC (International Association for the Measurement and Evaluation of Communication)Email | Website | LinkedIn DougSubstack | Website | LinkedInFarzanaSubstack | Website | LinkedIn Are you a brand with a podcast that needs support? Book a meeting with Doug Downs to talk about it.Apply to be a guest on the podcastConnect with usLinkedIn | X | Instagram | You Tube | Facebook | Threads | Bluesky | PinterestStories and Strategies is the Official Podcast Sponsor of IABC World Conference in Toronto June 14-16, 2026Click here to check it out https://wc.iabc.com Support the show

Howard Karesh is a global communications leader with more than 30 years of experience helping organizations navigate complexity, from large-scale acquisitions and organizational change to high-stakes issues and employee engagement. He has served as Chief Communications Officer at TreeHouse Foods and previously led global communications for Hillrom through its acquisition by Baxter, partnering closely with CEOs and executive teams to bring clarity, alignment, and steady leadership in fast-moving environments. Earlier in his career, he held senior roles across corporate and agency settings, and has advised organizations through his own consultancy. Website: canyouhearmepod.podcastpage.io Subscribe to our newsletter on LinkedIn: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7373364855967461376 Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.Stay connected with us:Follow us on LinkedIn!Follow our co-host Eileen Rochford on Linkedin!Follow our co-host Rob Johnson on Linkedin!

In an era shaped by AI and misinformation, mastering crisis communication has never been more critical. Join co-hosts Rob Johnson and Eileen Rochford as they sit down with CCO Howard Karesh to explore what calm, effective leadership looks like when it matters most. Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform. Stay connected with us: - Follow us on LinkedIn! - Follow our co-host Eileen Rochford on Linkedin! - Follow our co-host Rob Johnson on Linkedin!  

When the private communications of a family in crisis become public, a trained behavioral analyst sees what casual observers miss — the word choices, the omissions, the gap between private reality and public performance. Robin Dreeke, retired chief of the FBI's Counterintelligence Behavioral Analysis Program, applies decades of expertise in reading human behavior under pressure to the Duggar family's jail calls, emails, and public statements following Joseph Duggar's arrest on child molestation charges.The analysis reveals consistent patterns: Jim Bob Duggar leading with theological framing rather than acknowledgment of harm. Kendra Duggar oscillating between grief over losing custody and logistical asset management in the same conversation. Joseph Duggar reporting from solitary confinement that he feels "encouraged." Anna Duggar offering financial support and praise. Austin Forsyth mixing operational security advice with expressions of spiritual closeness. And across the board, public statements scrubbed of the language that appears in private.Dreeke identifies what these patterns mean from a behavioral analysis perspective — what the language reveals about internalized minimization, trained crisis response, and how families conditioned by authoritarian religious structures process allegations of child harm. The distance between what this family says privately and what they perform publicly isn't accidental. It's the system working exactly as designed.Join Our SubStack For AD-FREE ADVANCE EPISODES & EXTRAS!: https://hiddenkillers.substack.com/Want to comment and watch this podcast as a video? Check out our YouTube Channel. https://www.youtube.com/channel/UC8-vxmbhTxxG10sO1izODJg?sub_confirmation=1Instagram https://www.instagram.com/hiddenkillerspod/Facebook https://www.facebook.com/hiddenkillerspod/Tik-Tok https://www.tiktok.com/@hiddenkillerspodX Twitter https://x.com/TrueCrimePodThis publication contains commentary and opinion based on publicly available information. All individuals are presumed innocent until proven guilty in a court of law. Nothing published here should be taken as a statement of fact, health or legal advice.#JosephDuggar #KendraDuggar #DuggarFamily #DuggarArrest #JimBobDuggar #RobinDreeke #HiddenKillers #TrueCrime #DuggarJailCalls #BehavioralAnalysis

Two coaches. Two losses. Two press conferences. Same signal. Villanova's Kevin Willard threatened to fire his staff on live television, doubled down in the post-game press conference, then called it a joke when the backlash hit. UCLA's Mick Cronin dismissed a reporter's question, called it the worst he'd ever been asked, then accused him of raising his voice — on camera — in front of a room full of people. Neither apologized. Both made the questioner the problem. That's not frustration. That's contempt.Here's what these press conferences actually reveal: crises don't start with headlines. They start with tone, word choice, and the instinct that kicks in before you've had time to think. Reputations don't collapse overnight. They erode slowly, one moment of contempt at a time.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

Your reputation isn't being shaped by what you say anymore. It's being shaped by everything everyone else says, organized by AI, before you've had a chance to respond. Crisis communication has a new first mover, and it isn't you.Molly McPherson breaks down the shift that most leaders still haven't internalized: waiting is no longer a strategy, it's a surrender. Using the TSA staffing crisis and Delta's response as a real-time case study, we look at how AI aggregates noise into narrative, why organizations in proximity to a crisis are in it whether they caused it or not, and how trust leaks before it breaks. The old playbook, pausing to gather facts, buying time, controlling the story, doesn't exist anymore. What does exist is the window before AI builds the version of events without you.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

You don't roll out AI. It's not an ERP system. And yet most organizations are still treating it like a procurement decision, reaching for governance frameworks and compliance checklists as if the real challenge is containment rather than comprehension. In this episode of The Trending Communicator, host Dan Nestle sits down with Alec Crawford, founder and CEO of Artificial Intelligence Risk Incorporated and host of the AI Risk Reward podcast. Alec built neural networks at Harvard in 1987, spent 30 years on Wall Street as a risk officer managing hundreds of billions, and now builds AI governance, risk, compliance, and cybersecurity platforms. Alec and Dan dig into what risk actually looks like when every employee has access to intelligence, why the crisis playbook most companies rely on is already obsolete, and how deepfake threats and shadow AI are reshaping the landscape for communicators and executives alike. Listen in and hear about... Why domain expertise becomes more valuable, not less, in an AI-enabled organization The context window problem and what it means for accuracy and trust Shadow AI, jailbreak attacks, and the real cybersecurity threats facing companies How deepfakes are already being weaponized against executives and brands Why communicators need to become AI risk experts, not just AI users Notable Quotes from Alec Crawford "Once you understand that, aha, light bulb moment, you can't ask ChatGPT to check its work. Typically, you might go to another model and say, hey, here's what ChatGPT said. What do you think? But you can't ask a model to check its own work." "The way to fix shadow AI is to give people at your company great AI that's better than they could get at home. The best models, connected to your corporate data, connected to your email, connected to anything you could dream you want to be connected to. Why would I now go use some other AI if I've got access to that?" "At this point they probably need somewhere between five and 10 seconds of a video like this to create a deep fake where they can say whatever they want and make you say whatever they want." Resources and Links Dan Nestle Lilypath | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Alec Crawford Artificial Intelligence Risk Incorporated (AIR) | Website AI Risk Reward Podcast AI Risk Reward | Substack Alec Crawford | LinkedIn Timestamps 0:00:00 Opening & Introduction to Alec Crawford, AI Transformation Mistakes0:07:13 AI Hallucinations, Research Pitfalls, and Due Diligence0:12:35 Importance of Prompting, Domain Expertise & AI Iteration0:18:32 Alec's Journey: From Building Neural Nets to Institutional AI0:24:18 Limits of Large Language Models, Explainability, and AI Sentience0:29:04 Context Windows, Memory Limits, and AI Conversation Pitfalls0:35:42 AI Safety, Prompt Injection, and Corporate Guardrails0:41:09 Beating Shadow AI: Corporate AI Environments & User Adoption0:45:55 AI Agents, Agentic Workflow, and Financial Services Applications0:53:26 Crisis Communication in the AI Era: Risks & Recommendations1:01:30 Future of AI Models, Deepfakes, and Validation Technology1:05:39 Alec's Book Announcement & Closing Remarks (Notes co-created by Human Dan, Claude, and Castmagic) Learn more about your ad choices. Visit megaphone.fm/adchoices

Jan Kasprzycki-Rosikon is the Founder and CEO of Convrsy, Inc., an AI-powered communication training platform focused on high-stakes negotiation, crisis communication, and adversarial simulation. Previously, he co-founded and scaled MillionYou, a collective intelligence and crowdsourcing platform acquired by EY. Over the past decade, he has led large-scale innovation and AI initiatives across Europe, the Middle East, and the United States, working with global organizations and public-sector stakeholders. His current work focuses on applying AI simulation to diplomacy, leadership training, and values-based education. This lecture explores how AI-driven simulation can be used to prepare individuals and institutions for high-stakes conversations in diplomacy, public affairs, and crisis environments. Rather than focusing on AI as a tool for content generation, the session examines AI as a training mechanism, capable of recreating emotionally complex negotiations, strategic dialogue, escalation scenarios, and real-time decision pressure. The discussion will also address broader implications for national security, negotiation training, leadership development, and the future of strategic influence in an era of increasingly persuasive AI. **Learn more about IWP graduate programs: https://www.iwp.edu/academics/graduate-degree-programs/ ***Make a gift to IWP: https://wl.donorperfect.net/weblink/WebLink.aspx?name=E231090&id=3

What actually breaks first in a scandal?Not the headline. Not the viral clip. Not the backlash. It's trust.In this episode, Molly McPherson breaks down three stories where trust was fractured long before the public ever reacted. Pima County Sheriff Chris Nanos keeps inserting himself into the news cycle while Nancy Guthrie is still missing. Oprah scores a viral interview with Kristin Cabot and misses the only question that matters. And ABC's The Bachelorette production collapses under the weight of a casting decision everyone should have seen coming.Each case exposes the same mistake in a different form. A leader who confused visibility with control. A media icon chasing relevance instead of values. A network that profited from someone's visible instability and then acted surprised when it blew up.The takeaway is direct. You cannot out-message a trust collapse. You can repair it and rebuild it, but only if you're willing to name the thing that actually broke. Most people avoid doing exactly that.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

With no shortage of external crises to worry about, most forward-thinking organisations by now have devised a crisis communication plan, to assist and reassure colleagues in case of emergency. But what happens when crisis turns from temporary to sustained? How do people working under the threat of persistent danger maintain focus on core business objectives? In this episode, Dom, Jen and Cat talk with internal communication professional Ada Borucka. Located in Poland, Ada has spent the past four years helping organisations leverage internal communication to allay colleague anxieties. She introduces the concept of resilience communication and shares her experience of the pivotal role internal communication now plays in helping organisations sustain performance despite the odds.     About Adriana Borucka Adriana Borucka is an internal communication strategist with 20 years of experience helping organizations build effective communication and navigate change. As the founder of Poland's first agency dedicated to internal communication, PinPoint, she has supported leaders and teams in shaping strategies, refining processes and adapting to an evolving market. For the past decade, Adriana has also been building a national community of communication practitioners through an annual industry conference, podcasts and regular meet-ups for professionals. She co-authors Poland's annual IC market report and recently published a study on workplace communication during election periods. She additionally supports international companies in understanding and entering the Polish IC landscape. Adriana believes communication creates real value when it connects people, builds understanding and helps organizations evolve responsibly in a changing world. Find Ada on LinkedIn:           https://www.linkedin.com/in/adrianaborucka/ Find Pin-point:                       https://pin-point.pl/

When a crisis hits, communications teams must move quickly while providing clear, objective guidance to leadership. In this episode, Doug Simon talks to Julianna Sheridan, Vice President of PR at Scratch Marketing + Media, about how B2B tech companies can prepare for and navigate high-pressure situations. Communicators will learn how to build internal relationships, collaborate effectively with legal teams, and use AI tools responsibly to monitor emerging issues.D S Simon Media is a recognized innovator in broadcast public relations and the creator of the industry's first AI-Powered Broadcast Media Tour™. Since the start of COVID, the firm has scheduled and produced more than 5,000 media segments annually, further establishing itself as a category leader. Clients include top brands in healthcare, technology, travel, financial services, food and beverage, consumer goods, entertainment, retail, and non-profits. Established in 1986, the firm has won more than 100 industry awards.

Summary:This episode features an in-depth discussion of Swatch Group's open letter regarding the recent Morgan Stanley watch report, industry transparency, and the impact of data inaccuracies on luxury watch brands. We analyze this letter and comment on the credibility of industry data, brand positioning, and recent market developments, providing our insights.Timestamps:00:00 Current Situation in the UAE02:15 Public Response and Leadership During Conflict04:34 Comparative Safety: UAE vs. Other Regions06:46 Government Response to Crisis09:54 Travel Challenges and Solutions12:26 Evacuation Efforts for Stranded Tourists15:39 Crisis Communication and Government Support16:51 Watch Talk: Personal Stories and Preferences26:00 The Swatch Group's Response to Criticism30:00 Analyzing Morgan Stanley's Research Methodology34:46 Discrepancies in Sales Data and Brand Performance39:55 The Need for Transparency in Watch Industry Data51:53 New Developments in the Watch Industry53:08 Exploring New Watch Designs58:38 The Value Proposition of Tutima Watches01:01:10 Norqain's New Releases and Pricing Concerns01:04:13 Innovative Features in Tag Heuer's  Aquaracer01:07:51 Breitling's Sponsorship of Aston Martin and Market PositioningGive us a follow, and feel free to reach out to us on Instagram: @lumeplottersOr… leave us an audio comment using the link below, and we may just play it in an upcoming episode: https://www.speakpipe.com/lumeplotters

They've attended EVERY IFA Convention Since 1993 — Here's Everything They Know About Franchise PR

Kristi Noem sat before a congressional committee and was asked a yes-or-no question. She talked for four minutes without saying yes or no. That non-answer told us everything we needed to know — not about the question, but about her judgment.In this episode:Why the hearing room was already loaded before the question was asked, and how a fired Coast Guard pilot, a missing bag, and a cover story about a weighted blanket built the case against herHow Noem's pattern of refusing to retract, refusing to apologize, and refusing to answer direct questions finally collapsed in one four-minute exchangeThe moment a congresswoman said, "that should have been the easiest question," and why she was exactly rightWhat contempt looks like as a crisis driver, why it's the most self-destructive one, and how to recognize it in the conversations happening in your own lifeWhat you'll understand after listening:Why performing offense instead of answering a direct question is always the wrong move, in a hearing room or a kitchen conversationHow to tell the difference between a real answer and a dodge, and what the dodge actually communicates to everyone watchingThe three-word response that would have ended this story in thirty seconds, and why the instinct to give a speech instead is so human and so damagingThis isn't a political story. It's a story about what happens when someone in power decides a question is beneath them — and why contempt never protects you in a crisis. It exposes you.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymcpherson.substack.com/ https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ ...

When a crisis hits your credit union—whether it's a cyber breach, ransomware attack, or liquidity event—how you communicate in those first hours and days can define the outcome. In this episode, Mark Treichel sits down with John McKechnie to discuss crisis communication lessons learned from decades in the credit union industry.  John served at CUNA for over 18 years before joining NCUA, where he led the Office of Public and Congressional Affairs under three chairmen during some of the most turbulent years in the agency's history, including the 2008 financial crisis. Since 2011, he's been advising credit unions on communications strategy, public affairs, and crisis management.In this episode, Mark and John discuss:•        Why silence during a crisis creates a dangerous vacuum—and how to avoid it•        The principle of being “first with the truth” and why speed matters•        How to identify and prioritize your key stakeholders during an incident•        The value of tabletop exercises and crisis communication plans•        Real examples from the 2008 financial crisis and recent cyber incidents•        Why your members need to hear that their insured funds are safe—early and often•        Setting up a landing page as a single source of truth during a crisis•        The importance of conducting a postmortem after any incident•        How a crisis can actually strengthen the bond between a credit union and its membersWhether your credit union has a crisis communication plan on the shelf or is starting from scratch, this episode offers practical guidance on how to prepare—and how to perform when it matters most.Connect with John McKechnie:Email: john@mckechniellc.comPhone: 202-997-5816

In this episode of The Association Insights Podcast, host OnWrd & UpWrd's Colleen Gallagher welcomes back Louise St. Germain, Interim Executive Director of the International Society on Thrombosis and Haemostasis (ISTH) for a powerful conversation on leadership during transition, global scale, and what it truly takes to maintain stability while building momentum.After more than a decade in senior leadership at the ISTH—and over two decades in global health communications, advocacy, and crisis response—Louise has stepped into the organization's top leadership role during a pivotal period. With 7,500 members across 120 countries and major milestones ahead—including the 2026 Congress in Paris—she shares what it means to lead with humility, curiosity, and clarity.

Matt Levinson is a seasoned communications strategist with over 30 years of experience in public relations and journalism. Since joining O'Connell & Goldberg PR in 2000, Matt has brought his expertise to a variety of agency clients, including national real estate companies, celebrity resort and restaurant openings, and universities. Matt is also the current Chair of the Urban Land Institute's Florida Retail Development Council and serves on the Board and Governance Committee for Path to College, a nonprofit dedicated to helping driven, low-income students achieve their college dreams. In this episode, Matt shares insights on crisis communication, community engagement, and the evolving landscape of public relations.Key Takeaways:- Crisis communication best practices- The impact of AI and ChatGPT on PR- Matt's belief in community involvement Episode Timeline:0:00Introduction to Matt Levinson and his background1:35Matt's passion for Liverpool FC3:30Liverpool's rivals4:50Trip to Liverpool during COVID-19 and its timing7:30Overview of O'Connell and Goldberg PR8:55Digital transformation in PR: From media pitching to AI10:50The importance of press releases and digital outreach in modern PR12:50Community work and real estate development in Florida17:00Path to College: Supporting low-income students in higher education20:20Balancing community service with a busy professional life22:20Crisis communication lessons: Acting swiftly and calmly25:15Handling emergencies: The importance of accurate information and calm leadershipThis episode's guest:• Matt Levinson on LinkedIn• O'Connell and Goldberg PR Subscribe and leave a 5-star review: https://pod.link/1496390646Contact Us!•Join the conversation by leaving a comment!•Follow us on Facebook, Twitter, Instagram, and LinkedIn!Thanks for listening! Hosted on Acast. See acast.com/privacy for more information.

Prince Andrew was arrested on his 66th birthday on suspicion of misconduct in public office. He was released hours later, but this investigation is far from over. Today I'm breaking down what actually happened, what it means legally, and what a decade of crisis avoidance looks like when it finally runs out of road.In this episode:What "released under investigation" means in the U.K. system and why it's not good news for AndrewThe two separate police investigation tracks, including a 2010 Windsor allegation being assessed with U.S. law enforcementWhy King Charles's response to this crisis is the exact opposite of what Queen Elizabeth would have doneThe Wexner, Pritzker, Botstein, and Wasserman cases — and the crisis patterns connecting all of themFive transferable frameworks for recognizing these patterns in real timeWhat you'll understand after listening: How to identify the moment an institution stops protecting someone and starts protecting itself. Why specific denials are more dangerous than broad ones. And what the Continued Association Problem means for anyone navigating proximity to a scandal.This isn't celebrity gossip. It's a real-time case study in what happens when avoidance becomes a crisis strategy and why it always eventually fails.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymcpherson.substack.com/ https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ ...

"If you're young [in your career] and something is of interest to you, take the chance and just do it because you never know." In this episode, WomenHeard host Julie Hochheiser Ilkovich interviews Caitlin Girouard at PayPal, a fintech company revolutionizing online payments and commerce infrastructure. Caitlin started out with strong interests in politics and law, transferring her skills in conflict resolution to crisis communications. Julie and Caitlin talk about how her line of work is actually "anti hair on fire" and the value of building a strong foundation of trust to maintain a company's mission. Plus, you'll hear the advantages of "learning by osmosis" and the value of taking a risk. 

Episode 335: Navigating Public Information Campaigns and Crisis Comms with Cyndee Woolley Episode Summary In this episode of That Solo Life, hosts Karen Swim, APR, and Michelle Kane are joined by Cyndee Woolley, MBA, APR, President and Founder of C2 Communications. Together, they dive deep into the nuanced world of public information campaigns and crisis communications for local communities. While national headlines often grab the most attention, Cyndee explains why decisions made at county commission meetings and in local municipalities often have a more direct impact on our daily lives. Cyndee shares her extensive experience working with organizations like Waste Management and mosquito control districts to turn dry, often misunderstood topics into engaging community stories. From "bear-resistant carts" to turning landfill gas into energy, she illustrates how strategic messaging can cut through the clutter. The conversation also tackles the critical importance of crisis communications for small businesses and local leaders. Cyndee offers candid advice on why "owning it" and apologizing is often the best strategy when trust is broken, and why every PR pro needs to pass the "Mom Test" before releasing a statement. Whether you are a solo PR pro looking to better serve local clients or a communicator interested in the power of community engagement, this episode is packed with actionable insights on building trust and activating audiences. Episode Highlights [02:01] Public Information Campaigns: Cyndee discusses the challenges of getting communities to understand government services and how local decisions impact daily life more than national ones. [03:38] The Recycling Reality: Insight into the misinformation surrounding recycling and how tours and transparency can change public perception. [06:39] Creative Storytelling: How Cyndee used "bear-resistant carts" and landfill gas-to-energy stories to engage the public in waste management topics. [08:10] Crisis Communications for Small Business: Why even small organizations need a plan for when—not if—a crisis occurs, from employee misconduct to leadership failures. [12:12] The Power of the Apology: A look at real-world examples where refusing to apologize prolonged a crisis, versus how owning mistakes can help rebuild trust. [14:51] The "Mom Test": A simple but powerful metric for decision-making in crisis management—would your mom be proud of the action you are taking? [21:47] Case Study - Mosquito Control: How the Zika crisis transformed a quiet organization into a proactive communicator by opening doors to community leaders. [26:50] Activating Audiences: Why tangible, meaningful involvement (like planting gardens) beats passive information consumption every time. About Cyndee Woolley Cyndee Woolley, MBA, APR, is the President and Founder of C2 Communications. She has built her career on the principle that effective communication requires more than just data—it demands strategic messaging that resonates authentically. Cyndee specializes in community outreach and public information campaigns, helping organizations navigate complex challenges and build lasting trust with their stakeholders. She is a passionate advocate for the profession and a "giant nerd" when it comes to learning new story angles and tools. Connect with Cyndee: LinkedIn Profile Website: C2-com.com Host & Show Info That Solo Life is a podcast created for public relations, communication, and marketing professionals who work as independent and small practitioners. Hosted by Karen Swim, APR, founder of Words For Hire and President of Solo PR, and Michelle Kane, Principal of Voice Matters, the show delivers expert insights, encouragement, and advice for solo PR pros navigating today's dynamic professional landscape. Stay Connected: Subscribe to the Podcast: Don't miss an episode! Subscribe on your favorite podcast platform to get the latest tips and tricks for your solo PR journey. Join the Community: Visit Solo PR Pro for resources, networking, and support designed specifically for independent communicators. Enjoyed this episode? Please leave us a review and share it with a colleague!

Abbie Fink and Adrian McIntyre discuss the intricacies of communicating with journalists and the public in the midst of the criminal investigation in Tucson, Arizona into the disappearance of Nancy Guthrie, the 84-year-old mother of journalist and television host Savannah Guthrie.They explore the responsibilities and pressures faced by local public information officers and other official spokespeople who find themselves in the national spotlight during high-profile cases.Their conversation touches on the balance between transparency and investigative confidentiality, the importance of maintaining control over the narrative, the need for authenticity in public statements, and the ethical responsibilities of journalists covering such stories.Read the transcript and notes for this episode on our website.Key TakeawaysIn a crisis involving sensitive criminal investigations, public information officers must balance the need to keep the public informed with the necessity of not compromising the investigation.The competitive nature of media often drives sensationalized coverage, which can complicate the role of spokespersons and influence public perception.Genuine, less polished performances by spokespersons can sometimes foster public trust more effectively than highly rehearsed statements.Journalists face challenges in remaining ethical and responsible while meeting the demand for continuous updates.Even in challenging situations, valuable lessons can be drawn that enhance future crisis communication strategies.Follow the podcastIf you enjoyed this episode, please follow Copper State of Mind in Apple Podcasts, Spotify, or any other podcast app. We publish new episodes every other Friday. Just pick your preferred podcast player from this link, open the app, and click the button to “Follow” the show: https://copperstateofmind.show/listen Need to hire a PR firm? We demystify the process and give you some helpful advice in Episode 19: "How to Hire a Public Relations Agency in Arizona: Insider Tips for Executives and Marketing Directors." CreditsCopper State of Mind, hosted by Abbie Fink and Dr. Adrian McIntyre, is brought to you by HMA Public Relations, a full-service public relations firm in Phoenix, AZ.The show is recorded and produced by the team at Speed of Story, a strategic communications consultancy for PR agencies and marketing firms, and distributed by PHX.fm, the leading independent B2B podcast network in Arizona.If you like this podcast, you might also enjoy PRGN Presents: PR News & Views from the Public Relations Global Network, featuring conversations about strategic communications, marketing, and PR from PRGN, "the world's local public relations agency.”

In this episode of the Truth Be Told podcast, host Dave Thompson, CFI interviews Barry Black, a former FBI agent with a diverse career spanning accounting, bomb disposal, and sniper roles. They discuss Barry's journey into the FBI, the importance of communication in investigations, the motivations behind financial crimes, and the challenges of interagency cooperation. Barry shares insights from his experiences during major incidents like Waco and the Oklahoma City bombing, emphasizing the need for mental health support for first responders and the impact of public perception and misinformation on investigations. He also reflects on his memoir, 'Hazardous Devices,' and offers advice for aspiring law enforcement professionals.   Learn more about Barry and his memoir here:  Home - Barry Black Hazardous Devices: Memoir of an FBI Bomb Technician, Accountant and Sniper: Black, Barry T.: 9781476699929: Amazon.com: Books   Truths: The Power of Persistent Commitment Overcomes Initial Obstacles Persistence driven by clarity of purpose allows individuals to surpass early setbacks, transforming rejection and failure into eventual success.  Rapport and Personal Trust are Non-Negotiable in Complex Investigations Building authentic relationships on a human level unlocks sensitive information and facilitates cooperation in high-stakes cases. Barry Black's ability to establish trust with insiders was crucial in gathering valuable intel. Communication is a Tactical Force Multiplier in High-Pressure Operations Effective, precise communication prevents chaos and sustains team cohesion during critical incidents. Barry emphasized the importance of clear communication during the Waco siege to maintain focus and trust. Emotional Resilience and Managing Secondary Trauma Are as Crucial as Technical Skills Maintaining mental health requires processing secondary trauma and fostering team support. Barry Black managed his emotional weight through deliberate communication and peer support to prevent burnout. Interagency Cooperation Rests on Personal Relationships, Not Just Protocols Strong personal bonds between agencies streamline information sharing and coordination. Barry's relationship-building efforts ensured smoother joint operations during complex investigations. The Long-Haul Investigation Mindset Extends Beyond Media Attention Thorough investigations continue long after public attention fades, focusing on evidence over headlines. Barry's work on the Oklahoma City bombing exemplified the patience and persistence required for justice. Personal Narratives and Reflection Turn Challenging Careers into Powerful Lessons Documenting and sharing stories creates a cathartic process and inspires future generations. Barry Black's memoir transformed his experiences into stories that serve as guidance for aspiring professionals.  

Thirteen days into a missing persons case that has captivated national media, the story isn't the search anymore—it's the searchers. Pima County Sheriff Chris Nanos has turned a crisis investigation into a reputational implosion, and former ABC News correspondent Clayton Sandell walks me through exactly how it happened.Guest: Clayton Sandell covered high-profile missing persons and mass casualty events for ABC News, including the Aurora theater shooting and numerous FBI-led investigations. He knows what institutional competence looks like during a crisis—and what we're watching in Arizona isn't it.In this episode:The press conference mistake that telegraphed weakness to every reporter in the roomWhy showing up at a basketball game wasn't a harmless decompression—it was a strategic failure that signaled misplaced prioritiesHow the sheriff's defensive one-on-one interviews with outlets like People Magazine actively undermined the investigation's credibilityThe moment the FBI stopped coordinating and started competing with local law enforcement over evidenceWhy armchair internet detectives are producing better investigative questions than official press releasesWhat you'll understand after listening: How to spot when crisis response shifts from serving the mission to protecting the messenger. Why defensive quotes ("I had to decompress") reveal someone who's lost control of their narrative. The difference between information vacuums that build suspense versus those that breed conspiracy theories and erode institutional trust.This isn't celebrity gossip. It's a case study in how law enforcement creates secondary crises by prioritizing self-protection over transparency.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymcpherson.substack.com/ https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ ...

Season 9 - Episode 166 - The CopDoc PodcastHey there! Send us a message. Who else should we be talking to? What topics are important? Use FanMail to connect! Let us know!Contact us: copdoc.podcast@gmail.com Website: www.copdocpodcast.comIf you'd like to arrange for facilitated training, or consulting, or talk about steps you might take to improve your leadership and help in your quest for promotion, contact Steve at stephen.morreale@gmail.com

When law enforcement calls a press conference, they're supposed to provide clarity and control the narrative. Last week's Pima County Sheriff's press conference about missing 84-year-old Nancy Guthrie—mother of Today Show anchor Savannah Guthrie—did the opposite.I brought on Emmy-winning former network correspondent Clayton Sandell to break down what went wrong. He spoke with me during a live chat on Substack on February 6, 2026. Clayton spent 25+ years covering major breaking news for ABC and Scripps, and now trains leaders on crisis communication. If anyone knows what a press conference should look like, it's him. We dissect:Why Sheriff Nanos appeared defensive and disorganized from the startThe critical mistakes: "Your guess is as good as mine" and "mistakes will be made"How the FBI agent's composure highlighted the sheriff's strugglesAshley Banfield's controversial reporting on a "person of interest"Whether the $50,000 reward press conference was even necessaryWhy the family's ransom video echoes Silence of the LambsHow NBC is managing tragedy during Olympic coverageThis isn't a true-crime episode; it's crisis communication. However, the discussion does shed light on how an investigation can lose its way. When a press conference becomes part of the crisis instead of the solution, every misstep gets magnified. This case study shows exactly how that happens in real time.What you'll learn: How to spot when officials are scrambling versus strategically withholding information, the difference between media training for one-on-ones versus press conferences, why "focusing on process" signals a lack of substantive leads, and what reporters are really looking for when they're in that room.Guest: Clayton Sandell, Emmy Award-winning former ABC News and Scripps correspondent, crisis communication trainerWatch the press conference here: https://www.youtube.com/watch?v=xzPe6wG3GY0Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymcpherson.substack.com/ https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ ...

This week, Molly breaks down Peter Attia's public response after his name appears more than 1,700 times in recently released Epstein-related documents. The documents include emails and calendar references tying Attia to Jeffrey Epstein over multiple years. While the files do not allege Attia participated in Epstein's criminal sexual conduct, the relationship and tone of the correspondence raise serious questions about judgment, proximity to power, and credibility.Attia, a high-profile longevity figure with a paid membership and major online influence, posted a statement on X that he says was originally written to his staff and shared with patients. Molly walks through the statement nearly line by line to show why a response that leans on legal framing and denial language can fail to meet the public's real concern, which is moral discernment and ethical boundaries.In this episodeWho Peter Attia is and why his credibility is core to his brandWhat it means to be referenced 1,700 times in the Epstein filesThe reputational problem of sustained contact after Epstein's 2008 convictionWhy using one internal letter for public consumption can backfireThe danger of treating a values crisis like a facts-only crisisHow denials and courtroom-style phrasing can read as calculatedWhy intent and explanation rarely repair trust on their ownThe spillover effect occurs when the public starts scrutinizing everything elseThe bottom line lesson for anyone building a reputation onlineWant More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymcpherson.substack.com/ https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ ...

Brooklyn Beckham just torched his parents on Instagram, and the timing? Impeccable. Devastating. Strategic.In this episode, breaking down the Beckham family crisis as it unfolded in real time (Literally! Molly was doing a live BBC interview about the drama while it was still erupting). From Brooklyn's calculated Instagram story to David Beckham's suspiciously polished CNBC damage control, this is a masterclass in reputation warfare dressed up as family dysfunction.This isn't just celebrity gossip. It's a case study in power, perception, and the brutal calculus of crisis management when the stakes are both personal and public.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymcpherson.substack.com/ https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ ...

Margie Newman Tsay is the Founder & CEO of Intesa Communications Group, a strategic communications firm specializing in reputation management, executive coaching, and crisis response. A seasoned communicator and entrepreneur, Margie draws on her background in media relations, advocacy, and leadership to help high‑profile professionals and organizations build trust, align their message, and navigate change.Her work is guided by a deep belief in authenticity, clarity, and purpose‑driven communication. Based in San Diego but rooted in Nashville, Margie serves as a champion for leaders who want to elevate their impact and build cultures anchored in connection, integrity, and clarity.SHOW SUMMARYIn this episode of Selling from the Heart Podcast. Larry Levine and Darrell Amy are joined by Margie Newman Tsay, founder of Intesa Communications Group, who shares her expertise in strategic communications, reputation management, executive coaching, and crisis response. Margie emphasizes the need for clarity, brevity, and effective communication during crises and how these skills are essential for building trust and credibility. She also highlights the role of continuous learning and vulnerability in becoming a successful communicator, regardless of age or gender. The episode underscores the overlooked necessity of crisis communication training in the sales profession and offers actionable insights for sales leaders and professionals.KEY TAKEAWAYSCommunication requires repetition - Say things 10-11 times before people truly retain them; don't assume once is enough Make the customer the hero - Focus on their goals and needs, not your product or yourself Reputation is built daily - Trust and authenticity come from how you show up every single day, not just when making a sale Surprises are for birthdays - Over-communicate to avoid catching people off guard in business relationships Crisis communication essentials - Focus on brevity, roles, and goals; reduce oxygen to the flame rather than escalating Diversify your network - Learn from people across different ages, genders, and industries to expand your communication toolkit Humans first in crisis - Remember everyone defaults to fear and ego under pressure; sometimes people just need to be heardQUOTES"Selling from the heart means remembering that it's not about you. Make the customer the hero." "Surprises are for birthdays. You gotta communicate, communicate, communicate in four different ways to make sure people get it." "Leadership is context. When we stop communicating and giving that context, trust erodes." "No one is born a great communicator. This is a learned skill. You can start today being a great communicator." "In a crisis, our brains are ego and overwhelm. We immediately need to know what is going on, how do we solve for it, and what's my job." "What's the closest gator to your boat? You take 'em one gator at a time." (on prioritizing in crisis) "Everyone is a human first. Ego and fear don't bring out the best in any person, and that is what you're dealing with in a crisis."Learn more about Margie Newman Tsay.LinkedIn: https://www.linkedin.com/in/margienewmantsay/Learn more about Darrell and Larry.Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/ADDITIONAL RESOURCESDiscover Heart-Centered Leadership:Explore the Culture from the Heart Podcast and uncover the secrets to thriving workplace cultures. Know a visionary CEO? Nominate them today at

When Renee Goode was killed by an ICE agent in Minneapolis, two completely different stories emerged from the same event. One side called her a domestic terrorist who weaponized her Honda Pilot, while the other saw a mother trying to escape. As a crisis manager from the Twin Cities, I break down the competing narratives from President Trump, JD Vance, Kristi Noem, Governor Tim Walz, and Mayor Jacob Frey to reveal the five hidden cues in any crisis communication: who gets humanized first, how they treat uncertainty, what the process looks like, what they ask you to do with your anger, and what happens to people who disagree. This isn't just political analysis, it's a framework you can apply to workplace drama, family conflict, or any situation where someone's trying to control the narrative. You'll learn why Walz's calm messaging worked after he learned from past mistakes, how Frey's profanity-laced response was strategically brilliant, and why the administration's gaslighting playbook falls apart under scrutiny. Once you learn to spot these patterns, you can't unsee them—in politics or in your personal life.Trigger Warning: This episode discusses a fatal police shooting and contains strong language.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymcpherson.substack.com/ https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ ...

In this podcast episode, Nik recounts two real-world aviation challenges: 1) Maneuvering a large aircraft during an unexpected gate change in Miami, 2) Solving a messy cargo incident involving spilled fish. He emphasizes the importance of prioritizing safety over convenience, expanding the team for collaborative problem-solving, and communicating with empathy under pressure. Through both scenarios, Nik demonstrates how effective decision-making and strong leadership are vital for pilots facing unexpected situations. CONNECT WITH US Are you ready to take your preparation to the next level? Don't wait until it's too late. Use the promo code "R4P2026" and save 10% on all our services. Check us out at www.spitfireelite.com! If you want to recommend someone to guest on the show, email Nik at podcast@spitfireelite.com, and if you need a professional pilot resume, go to www.spitfireelite.com/podcast/ for FREE templates! SPONSOR Are you a pilot just coming out of the military and looking for the perfect second home for your family? Look no further! Reach out to Marty and his team by visiting www.tridenthomeloans.com to get the best VA loans available anywhere in the US. Be ready for takeoff anytime with 3D-stretch, stain-repellent, and wrinkle-free aviation uniforms by Flight Uniforms. Just go to www.flightuniform.com and type the code SPITFIREPOD20 to get a special 20% discount on your first order. #Aviation #AviationCareers #aviationcrew #AviationJobs #AviationLeadership #AviationEducation #AviationOpportunities #AviationPodcast #AirlinePilot #AirlineJobs #AirlineInterviewPrep #flying #flyingtips #PilotDevelopment #PilotFinance #pilotcareer #pilottips #pilotcareertips #PilotExperience #pilotcaptain #PilotTraining #PilotSuccess #pilotpodcast #PilotPreparation #Pilotrecruitment #flightschool #aviationschool #pilotcareer #pilotlife #pilot

A veteran crisis-communications expert and author of “Transport Management: Successes and Failures” (2026) joins the show. Linda Tavlin draws on more than 35 years of experience to discuss how transportation organizations—especially airlines—should communicate during major accidents and crises. Linda and John Goglia reflect on their long professional history, including work on major aviation disasters. They illustrate how poor communication during crises often worsens outcomes, while good communication can significantly reduce long-term damage.Linda shares a story about two airlines she helped train. After both had major accidents, one airline followed her approach to communicating about the accident and the other did not. The outcomes were very different.Linda's approach to crisis communication includes advice on who should communicate to the different groups who deal with an accident investigation. John also discusses the communication strategy in the investigation of the 1996 fatal ValuJet crash.John, Linda and Todd Curtis also discuss the investigation of the 2013 Asiana crash in San Francisco, where a television station broadcast information about the pilots in the airliner that was both false and offensive. Don't miss what's to come from the Flight Safety Detectives - subscribe to the Flight Safety Detectives YouTube channel, listen at your favorite podcast service and visit the Flight Safety Detectives website. Want to go deeper with the Flight Safety Detectives? Join our YouTube Membership program for exclusive perks like members-only live streams and Q&As and early access to episodes. Your membership support directly helps John, Greg and Todd to deliver expert insights into aviation safety.Interested in partnering with us? Sponsorship opportunities are available—brand mentions, episode integrations, and dedicated segments are just a few of the options. Flight Safety Detectives offers a direct connection with an engaged audience passionate about aviation and safety. Reach out to fsdsponsors@gmail.com. Music: “Inspirational Sports” license ASLC-22B89B29-052322DDB8 Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.