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92 episodes with greg buckley
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2 episodes with greg buckley
2 episodes with greg buckley
For Greg Buckley, running an auto repair business isn't just a career—it's a family legacy. Growing up in his father's service station in Wilmington, Greg began his journey in the industry at just eight years old as a self-proclaimed “Petroleum Transfer Engineer.” From pumping gas to leading as a multi-shop owner, his path reflects a deep-rooted passion for automotive excellence and community connection.But Greg's story is more than just business. It's about generations of hard work, the power of adaptability, and a relentless drive to stay ahead of industry changes. Now, as a leader mentoring the next generation and exploring expansion, he's redefining what it means to be a multi-shop owner.On the LIFT Your Shop Podcast, Greg shares decades of hands-on experience, insights into surviving economic cycles, and the secrets to thriving in an ever-evolving industry. From mastering the latest tech to building a family business into a community staple, Greg's journey is a blueprint for success.Are you ready to learn from one of the industry's most resilient and forward-thinking leaders? Don't miss this inspiring episode with Greg Buckley!
Rob Anspach interviews Greg Buckley of Buckley's Auto Care of Wilmington Delaware on legacy and trust as well as customer service, reviews, family and the future. The post Ep 317 – Legacy & Trust in the Auto Care Industry first appeared on Rob Anspach's E-Heroes.
Today on The Gearbox Podcast, Jimmy Purdy and Greg Buckley kick things off differently than normal; they talk about the underground world of tree and fungi communication. Yep. Shifting gears, they discuss the mental health benefits of psychedelics and mindfulness practices and how those things can affect repair shop morale. Greg shares his insights on workplace culture, emphasizing the importance of personal sharing to build trust and transparency within the team. 00:00 Focus on business, acquisitions, renovations, industry commitments.05:50 Red is emotional, yellow is a buffer.14:52 Grinders work hard, but I value autonomy.19:31 Jeremiah offers help at the car shop.26:02 Tech's irresponsibility led to performance decline and complaints.26:51 Warning about lazy colleagues and personal responsibility.34:24 Balancing personal and professional life in work.38:48 Culture over strict procedures for business success.44:38 Technician shares personal issues during probation conversation.51:24 Mechanic struggles to sell repairs, wife succeeds.54:13 DNA differences, tree communication through the root system.01:00:22 Electrical industry professionals are highly responsible individuals.01:04:24 Focus on shop culture, and desire for human connection. Thanks to our sponsor, Shop Boss! See how they can simplify your auto shop HERE
When it comes to auto repair, the experience can vary dramatically depending on the shop's standards and practices. Below-standard auto repair shops often create significant frustrations for consumers, leading to a loss of trust and confidence in the industry. These shops typically fail to meet basic service expectations, resulting in a range of issues from subpar repairs to poor customer service. Such deficiencies can manifest in various ways, including the use of low-quality parts, inadequate diagnostic procedures, and insufficient technician training. Consequently, consumers may face recurring problems with their vehicles, extended downtimes, and unexpected expenses, which can be financially and emotionally draining. Industry Coach and talent Cecil Bullard, CEO of the Institute of Automotive Business Excellence, sheds light on the core issues plaguing below-standard auto repair shops. Cecil points out that these substandard shops often neglect customer service fundamentals, exacerbating consumer frustrations. Poor communication & lack of transparency, are common grievances. "Customers need to feel confident that their concerns are being heard and addressed properly," Bullard notes. When repair shops fall short in this area, it creates a disconnect and erodes the trust that is crucial for building long-term customer relationships. Join us as we investigate some of the root causes plaguing auto repair shops. *special call-in show contributor Greg Buckley of Buckley's Auto Care *Susie Sockets Singing Pandas Restaurant Chandler , AZ WrenchNation Youtube Channel
Welcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods. Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, creating engaging video content, and offering incentives.Brian also highlights the importance of personal health and well-being, emphasizing that a healthy business owner is crucial for a thriving business. Tune in for practical tips to help fill your bays and keep your business thriving.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsLagniappe (Books, Links, Other Podcasts, etc)Greg Buckley at Buckley's Auto Center : https://www.youtube.com/@BuckleysAutoCare/featuredCharlie's Foreign Carhttps://www.youtube.com/@fixingcarsRoyalty Auto Servicehttps://www.youtube.com/@theroyaltyautoserviceDave's Auto Centerhttps://www.youtube.com/@DavesAutoCenterCentervilleHow To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com
Welcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods. Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, creating engaging video content, and offering incentives.Brian also highlights the importance of personal health and well-being, emphasizing that a healthy business owner is crucial for a thriving business. Tune in for practical tips to help fill your bays and keep your business thriving.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsLagniappe (Books, Links, Other Podcasts, etc)Greg Buckley at Buckley's Auto Center : https://www.youtube.com/@BuckleysAutoCare/featuredCharlie's Foreign Carhttps://www.youtube.com/@fixingcarsRoyalty Auto Servicehttps://www.youtube.com/@theroyaltyautoserviceDave's Auto Centerhttps://www.youtube.com/@DavesAutoCenterCentervilleHow To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com
In this episode, Jeff Compton welcomes Greg Buckley to discuss technicians' role in transportation. Greg shares the importance of licensing for technicians to ensure a clear career path and differentiate skilled professionals from untrained ones. They also delve into the significance of industry events for networking and knowledge exchange, sharing personal experiences that highlight their transformative impact. Lastly, Greg emphasizes unity within the automotive industry, advocating for open communication and collaboration to foster a positive work environment.00:00 Growth from pump jockey to business owner.07:59 Balancing life is crucial to avoiding burnout.11:20 Parents sacrificed, work ethics changed, family dynamics changed.17:04 Industry demands flexibility and impacts work-life balance.25:28 Considering moving to be a pipe fitter.28:28 The Car and fishing industry affects focus and patience.32:58 Value time, collaboration, and business success.39:12 Challenges dealing with shop dynamics and owner.46:30 Emphasis on the importance of brand representation in the community.47:56 Dealership culture change could solve service issues.53:05 Skilled workers remain vital to transportation infrastructure.01:01:39 Sacrifices made for equitable table discussions. Ethical.01:04:42 Industry must prioritize adding security features to technology.01:10:22 Using numbers and personal conversations to evaluate.01:18:10 Starting a business, learning from conferences.01:19:30 Spontaneous trip led to a valuable networking opportunity.Check out Greg's Shop: https://www.buckleysautocare.com/ Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Greg Buckley from Buckley's Auto Care at the ETI Tool Tech. Greg shares his journey of stepping back from day-to-day shop operations to empower his manager's autonomy. The conversation dives into personal data concerns with automotive technology, revealing insights into how Apple and Google might influence the industry. Additionally, Greg discusses the impact of COVID-19 on his life, detailing the lingering effects on his sense of taste and smell.00:00 Enthusiastic about innovative network infrastructure concepts.08:39 Perspective on car security and data collection.15:59 Experiencing high-tech car features and subscription model.17:47 AI-driven customer profiling and personalized assistance.23:55 Research on car entertainment usage for car companies.28:57 Dislike for new cars and fly by wire.36:11 Customer declined overpriced air filter for Nissan.41:33 Monitoring shop operations, grooming staff for success.48:25 Struggles to manage shop, need better planning.53:08 Diversifying income for multiple shops dilemma discussed.54:33 Need one manager for each store crew.01:04:27 Playing around with morning show ideas.01:05:30 You carry the show with intelligence, subtly.
Thanks to our Partner, NAPA Auto Care Greg Buckley discusses the importance of using analytics and performance metrics in the automotive industry. He draws parallels between managing a sports team and running an auto repair shop, emphasizing the need for owners to understand their team's strengths and weaknesses. Greg explores the idea of incentivizing performance and accountability, similar to professional athletes. Greg shares his experience with nurturing technicians and the concept of having a "farm team" to develop skills. The conversation also touches on the need for better career pathing, training, and compensation methods to retain talent and improve the industry's professionalism. Greg Buckley, owner of Buckley's Auto Care in Wilmington, and Millsboro DE. Greg's previous episodes HERE. Show Notes Introduction to the concept of scorecards (00:02:07) Greg introduces the concept of using scorecards and analytics to measure technician performance. Technician performance metrics (00:03:03) Discussion about technicians having access to their performance data and using it for career decisions. Contract-based employment (00:04:18) Exploring the idea of creating contracts and incentives based on performance metrics. Redefining technician compensation (00:05:20) Discussing the concept of incentives and redefining technician compensation based on performance. Building a career path (00:06:20) Exploring the idea of building a career path for technicians based on performance metrics. The role of analytics in decision-making (00:09:56) Drawing parallels between sports analytics and using analytics in the automotive industry. Training and certifications (00:11:58) Discussion about using shop management systems to track technician performance and productivity. Redefining technician levels (00:15:55) Proposing the idea of redefining technician levels and career pathing within the industry. Baseball analogies (00:16:38) Using baseball analogies to explain the concept of developing technicians through different levels. Understanding team strengths and weaknesses (00:18:16) Exploring the concept of knowing individual strengths and weaknesses to improve performance and success. Grooming technicians and creating career paths (00:19:09) The importance of grooming technicians and creating a career path for their growth and development. Enhancing compensation methods (00:25:05) Exploring the need for different methods of compensation to foster team growth and development. Agreement and rewards system (00:25:58) Discussing the concept of creating agreements and rewards systems based on performance metrics for technicians. Reflecting on baseball and strategic thinking (00:26:52) Reflecting on the strategic thinking involved in baseball and its relevance to business concepts. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community:
June 17, 2021 - Greg Buckley, Two Rivers City Manager
June 9, 2022 - Greg Buckley Two Rivers City Manager
August 27, 2020 - Greg Buckley, City of Two Rivers
2024-03-07_bmg_03-06-24
The disappearance of 3-year-old Elijah Vue from Two Rivers, Wisconsin, has sparked a frantic search effort, with authorities intensifying their efforts to locate the missing boy. Elijah was last seen around 8 a.m. on Tuesday morning, igniting concerns among family members and the community about his whereabouts and safety. In a significant development, inmate records reviewed by PEOPLE revealed that Elijah's mother, Katrina Baur, had been taken into custody, along with Jesse Vang, a resident at the address where Elijah was last seen. Both individuals were listed as inmates at the Manitowoc County Jail, raising questions about their potential involvement in Elijah's disappearance. However, it remains unclear whether they are facing charges related to the case. The uncertainty surrounding Elijah's disappearance has left family members deeply distressed, with his uncle, Orson Vue, expressing profound concern and hope for Elijah's safe return. Despite the anguish, the community has rallied together in a unified effort to find the missing boy, with Two Rivers city manager Greg Buckley acknowledging the overwhelming support from hundreds of community members participating in the search efforts since Tuesday. Two Rivers Police Chief Ben Meinnert, leading the investigation, emphasized the urgency of the situation, urging residents to remain vigilant and assist in the search. Describing Elijah's appearance and attire at the time of his disappearance, Meinnert appealed to the public to check their properties thoroughly, including outbuildings and concealed areas, in the hopes of locating Elijah. The search efforts have extended beyond physical canvassing, with authorities requesting residents to review surveillance footage from cameras and doorbell systems for any potential sightings of Elijah. Meinnert stressed the importance of even the smallest piece of information, underscoring its potential significance in aiding the investigation and bringing Elijah home safely. As the search for Elijah Vue continues, the community remains united in its determination to find the missing boy and ensure his well-being. The heartfelt plea from Elijah's family and the unwavering dedication of law enforcement and volunteers reflect a collective commitment to finding answers and providing solace to a community grappling with uncertainty and concern. In the face of adversity, the spirit of solidarity and resilience shines through, offering hope and support to Elijah's family and all those involved in the search efforts, as they persevere in their quest to bring Elijah home. Want to listen to ALL of our podcasts AD-FREE? Subscribe through APPLE PODCASTS, and try it for three days free: https://tinyurl.com/ycw626tj Follow Our Other Cases: https://www.truecrimetodaypod.com The latest on Catching the Long Island Serial Killer, Awaiting Admission: BTK's Unconfessed Crimes, Delphi Murders: Inside the Crime, Chad & Lori Daybell, The Murder of Ana Walshe, Alex Murdaugh, Bryan Kohberger, Lucy Letby, Kouri Richins, Malevolent Mormon Mommys, Justice for Harmony Montgomery, The Murder of Stephen Smith, The Murder of Madeline Kingsbury, and much more! Listen at https://www.truecrimetodaypod.com
Hidden Killers With Tony Brueski | True Crime News & Commentary
The disappearance of 3-year-old Elijah Vue from Two Rivers, Wisconsin, has sparked a frantic search effort, with authorities intensifying their efforts to locate the missing boy. Elijah was last seen around 8 a.m. on Tuesday morning, igniting concerns among family members and the community about his whereabouts and safety. In a significant development, inmate records reviewed by PEOPLE revealed that Elijah's mother, Katrina Baur, had been taken into custody, along with Jesse Vang, a resident at the address where Elijah was last seen. Both individuals were listed as inmates at the Manitowoc County Jail, raising questions about their potential involvement in Elijah's disappearance. However, it remains unclear whether they are facing charges related to the case. The uncertainty surrounding Elijah's disappearance has left family members deeply distressed, with his uncle, Orson Vue, expressing profound concern and hope for Elijah's safe return. Despite the anguish, the community has rallied together in a unified effort to find the missing boy, with Two Rivers city manager Greg Buckley acknowledging the overwhelming support from hundreds of community members participating in the search efforts since Tuesday. Two Rivers Police Chief Ben Meinnert, leading the investigation, emphasized the urgency of the situation, urging residents to remain vigilant and assist in the search. Describing Elijah's appearance and attire at the time of his disappearance, Meinnert appealed to the public to check their properties thoroughly, including outbuildings and concealed areas, in the hopes of locating Elijah. The search efforts have extended beyond physical canvassing, with authorities requesting residents to review surveillance footage from cameras and doorbell systems for any potential sightings of Elijah. Meinnert stressed the importance of even the smallest piece of information, underscoring its potential significance in aiding the investigation and bringing Elijah home safely. As the search for Elijah Vue continues, the community remains united in its determination to find the missing boy and ensure his well-being. The heartfelt plea from Elijah's family and the unwavering dedication of law enforcement and volunteers reflect a collective commitment to finding answers and providing solace to a community grappling with uncertainty and concern. In the face of adversity, the spirit of solidarity and resilience shines through, offering hope and support to Elijah's family and all those involved in the search efforts, as they persevere in their quest to bring Elijah home. Want to listen to ALL of our podcasts AD-FREE? Subscribe through APPLE PODCASTS, and try it for three days free: https://tinyurl.com/ycw626tj Follow Our Other Cases: https://www.truecrimetodaypod.com The latest on Catching the Long Island Serial Killer, Awaiting Admission: BTK's Unconfessed Crimes, Delphi Murders: Inside the Crime, Chad & Lori Daybell, The Murder of Ana Walshe, Alex Murdaugh, Bryan Kohberger, Lucy Letby, Kouri Richins, Malevolent Mormon Mommys, Justice for Harmony Montgomery, The Murder of Stephen Smith, The Murder of Madeline Kingsbury, and much more! Listen at https://www.truecrimetodaypod.com
The disappearance of 3-year-old Elijah Vue from Two Rivers, Wisconsin, has sparked a frantic search effort, with authorities intensifying their efforts to locate the missing boy. Elijah was last seen around 8 a.m. on Tuesday morning, igniting concerns among family members and the community about his whereabouts and safety. In a significant development, inmate records reviewed by PEOPLE revealed that Elijah's mother, Katrina Baur, had been taken into custody, along with Jesse Vang, a resident at the address where Elijah was last seen. Both individuals were listed as inmates at the Manitowoc County Jail, raising questions about their potential involvement in Elijah's disappearance. However, it remains unclear whether they are facing charges related to the case. The uncertainty surrounding Elijah's disappearance has left family members deeply distressed, with his uncle, Orson Vue, expressing profound concern and hope for Elijah's safe return. Despite the anguish, the community has rallied together in a unified effort to find the missing boy, with Two Rivers city manager Greg Buckley acknowledging the overwhelming support from hundreds of community members participating in the search efforts since Tuesday. Two Rivers Police Chief Ben Meinnert, leading the investigation, emphasized the urgency of the situation, urging residents to remain vigilant and assist in the search. Describing Elijah's appearance and attire at the time of his disappearance, Meinnert appealed to the public to check their properties thoroughly, including outbuildings and concealed areas, in the hopes of locating Elijah. The search efforts have extended beyond physical canvassing, with authorities requesting residents to review surveillance footage from cameras and doorbell systems for any potential sightings of Elijah. Meinnert stressed the importance of even the smallest piece of information, underscoring its potential significance in aiding the investigation and bringing Elijah home safely. As the search for Elijah Vue continues, the community remains united in its determination to find the missing boy and ensure his well-being. The heartfelt plea from Elijah's family and the unwavering dedication of law enforcement and volunteers reflect a collective commitment to finding answers and providing solace to a community grappling with uncertainty and concern. In the face of adversity, the spirit of solidarity and resilience shines through, offering hope and support to Elijah's family and all those involved in the search efforts, as they persevere in their quest to bring Elijah home. Want to listen to ALL of our podcasts AD-FREE? Subscribe through APPLE PODCASTS, and try it for three days free: https://tinyurl.com/ycw626tj Follow Our Other Cases: https://www.truecrimetodaypod.com The latest on Catching the Long Island Serial Killer, Awaiting Admission: BTK's Unconfessed Crimes, Delphi Murders: Inside the Crime, Chad & Lori Daybell, The Murder of Ana Walshe, Alex Murdaugh, Bryan Kohberger, Lucy Letby, Kouri Richins, Malevolent Mormon Mommys, Justice for Harmony Montgomery, The Murder of Stephen Smith, The Murder of Madeline Kingsbury, and much more! Listen at https://www.truecrimetodaypod.com
February 7, 2024 - Greg Buckley - Two Rivers City Manager
February 7, 2024 - Greg Buckley - Two Rivers City Manager
Hear about how Greg Buckley, CEO and Dr. Josh Helman, CMO describe Alzheimer's Treatment Centers of America - combining AI with Personalized Precision Medicine for the treatment of Alzheimer's disease, dementia, memory loss and brain fog from Long COVID.
Greg Buckley and Carm Capriotto discuss the importance of education and communication to our senior communities. Greg shares stories from his own experience, emphasizing the importance of community involvement and customer satisfaction. The intensity and dedication of senior women attending an event shows there is a need to teach for for them to learn. Show Notes (00:09:21) Greg discuss their impressions of the women attending the event and how impressed Greg was by their note-taking and dedication to learning. (00:10:30) The importance of shop owners promoting their profession and industry and encourage others to consider implementing similar educational initiatives. (00:24:53) The importance of finding a service provider who treats customers with respect and how to approach a service counter. (00:27:43) Greg discusses the different angles and opportunities for his "Drive Safe, Drive Smart, Drive Healthy" program, including collaborating with organizations like the Delaware State Highway Safety Association and AARP. (00:30:42) Greg discusses the benefits of incorporating these topics into the service advisor training. (00:35:02) Greg talks about using social media, specifically live videos, to showcase educational content and safety issues encountered at his shop. He mentions obtaining permission from customers to use their videos for marketing purposes. (00:35:35) Greg shares a story about a customer who was surprised by a $600 bill after an inspection of her car. Greg discusses how he handled a customer complaint and how it led to positive word-of-mouth referrals. (00:41:11) Greg talks about the success of his new store in Millsboro, Delaware and the importance of community involvement and giving back. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
November 1, 2023 - Greg Buckley
November 1, 2023 - Greg Buckley
September 6, 2023 - Greg Buckley
September 6, 2023 - Greg Buckley
Tara Topel, Greg Buckley, and Andy Bizub discuss the applications of AI in the automotive industry, focusing on the use of ChatGPT. They share examples of using AI to update handbooks, create repair procedures, educate service advisors, and enhance the customer experience. They also discuss the challenges and potential benefits of using AI in customer-facing interactions. While AI has benefits, it should be used as a supplement rather than a replacement for human connection. Tara Topel, Topel's Service Center Inc. Tara's previous episodes HERE. Greg Buckley, Buckley's Auto Care in Wilmington, and Millsboro DE. Greg's previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy's previous episodes HERE. Show Notes: Watch Video Episode HERE Utilizing AI to Update Team Member Handbook (00:03:18) Tara highlights the time-saving and efficiency-boosting benefits of using AI to update her team member handbook. Infusing Personal Touch into AI-Generated Content (00:04:51) The panel emphasizes the importance of adding their own personal touch to AI-generated content. Streamlining Repair Procedures with AI (00:09:15) Discussion on how AI, specifically ChatGPT, is used to generate repair procedures and streamline the process. Customizing AI-Generated Content for Consumers (00:10:07) Debate on tailoring AI-generated content to enhance value and understanding for consumers, considering the need for detailed repair procedures. Advantages and Challenges of AI in the Automotive Industry (00:17:40) Exploration of the benefits and potential challenges of implementing AI technology, including its evolving nature and impact on businesses. Refining AI-Generated Content (00:18:35) Discussion on the challenges and improvements in AI-generated content, highlighting the need for fine-tuning by coders. Leveraging Chat Bots for Personalized Content (00:19:44) Exploring the potential benefits of using chat bots to deliver personalized and accurate answers to customer inquiries, enhancing the customer-facing aspect of businesses. Creating Valuable Content with AI (00:23:20) The importance of investing effort into content creation, following guidelines, and adding personal touches to ensure valuable and beneficial content for specific locations. Personalizing Client Interactions with AI (00:27:05) The potential of using AI to personalize interactions with clients based on their preferences and profiles. Expanding Beyond Automotive Services (00:33:25) The importance of engaging with communities and utilizing AI to create interactive community pages, offering more than just automotive services. Mercedes' AI in the Cockpit (00:36:05) Discussion about the...
February 1, 2023 - Greg Buckley
February 1, 2023 - Greg Buckley
On Record with Greg Buckley. Greg discusses extended car warranties. You must educate your customer! Watch Full Video Episode HERE Greg Buckley, owner of Buckley's Auto Care in Wilmington, and Millsboro DE. Greg's previous episodes HERE. Show Notes: Extended warranty- used car market has been hot over the last few years. People want a ‘protection' What types of companies underwrite policies? You must educate the customer on what they already purchased for their vehicle- most contracts are limited Ask for a copy of the contract, review it, look for ‘what's not covered,' and explain to customer. Additional testing time? Labor? Rust? “Do your own warranty” before you fall into the marketing funnel of extended warranties Are these customers one and done? Only repairing what is covered and not doing proper maintenance. Better margins with OE for warranty claims You must have oil change records- regular service receipts Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at...
ChatGPT is huge at the moment. How will it enhance your automotive service operations & what will it absolutely not do? The buzz around Artificial Intelligence (AI) is that it can revolutionize the automotive service industry, by allowing for more personalized and efficient services for customers. AI can empower service teams to quickly diagnose problems, accurately predict future maintenance needs, and provide personalized customer service. AI can also provide predictive analytics insights to help automotive service teams better manage their operations. Kieran O'Brien is an entrepreneur, tech founder, and marketer based in Scottsdale,AZ. At the age of 16, O'Brien started an automotive digital marketing firm and has since founded numerous other brands in the tech and marketing space. Kieran pitstops on the show with a deep background and understanding of ChatGPT, but more importantly, the huge opportunities for the automotive service experience. We are also honored to have Bill Nalu of Interstate Auto Care, Greg Buckley of Buckleys Auto Care & talented underhood driveability technician Robert Stage call in to give us their thoughts on how they may, or may not use ChatGPT in their daily operations. *As discussed on the show, here is the AI resource link with a variety of options for utilizing tools for your benefit. Research it and see what may help your business operations. *Show note : As Todd discussed the Specialty Equipment Market Association (SEMA) HS build program - make sure to visit their site to help out
Guest host and shop tour with Greg Buckley, Buckley's Auto Care, 2 locations, Delaware. Tour Greg's second location (including the Penthouse) and find out why he calls it "Lower Slower Delaware." Watch Episode HERE Greg Buckley, owner of Buckley's Auto Care in Wilmington, and Millsboro DE. Greg's previous episodes HERE. Show Notes: Second location- opened 5 months ago, LSD (lower slower Delaware), retiree community, relaxed customers] 2023 goal- honing in on an established enterprise (family enterprise), a shift in mindset Staffing- honest during interviews, guaranteed salary to get through the interim period. Younger staff than the North location, challenging themselves with different repairs. Learning through resources The Perfect Second Location – Greg Buckley [RR 785] Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
How do you handle a situation where a customer is expecting you to fix a vehicle that's beyond repair? What do you do about a vehicle that goes from bad to worse while in your care? Do you fix it at any cost in the hope of salvaging your reputation? Or do you turn it over hoping the customer understands?What if they don't?In this episode, recorded live at ASTE 2022, Lucas and David are joined by Bryan Pollock, a contributor to ScannerDanner.com, and Greg Buckley of Buckley's Auto Care to discuss this and more. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show
December 7, 2022 - Greg Buckley
December 7, 2022 - Greg Buckley
Sometimes the best opportunities happen when you're not even looking for it. Greg Buckley wasn't searching for a second location, but a gold mine fell on his lap for the taking. The business he purchased was run as a hobby without any records. Find out how and why Greg took on this second location, 85 miles away from his 1st location. Greg Buckley, owner of https://www.buckleysautocare.com/ (Buckley's Auto Care) in Wilmington, and Millsboro DE. Greg's previous episodes https://remarkableresults.biz/?s=%22greg+Buckley%22 (HERE). Key Talking Points The second location has 2000 square foot apartment above the shop- 85 miles from the original location Booming growth in Delaware “It's not where the puck is, it's where the puck is going to be” Homework- worked for a week with the owners, asked for P & L sheets, taxes etc 3 part deal- 450K for real estate property, 113K for equipment, 227K for goodwill. Hold mortgage for 7 years. Went to the settlement with 40K No records- customers, parts, work orders are estimates only then disappeared with no final invoice Paying employees- the pressure is on the owner to provide opportunities for them to succeed LSD (lower slower Delaware)- adjusting to the different timelines with parts availability and customers have a slower timeframe to get their vehicles back Challenges- seeing cars with cheap part repairs, introducing DVI's to customers ARO- close to 1K Run your business as a business, not a hobby Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) https://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()
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