The Jaded Mechanic Podcast

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton and Lucas Underwood get real about the realities of shop ownership and the repair industry. Lucas harps on why you need to build better systems and processes, mainly to avoid burnout. They both get heated about the technician pay structure, industry culture, and the crucial need for personal fulfillment and meaning beyond monetary success.00:00 Intense Storms, Tornado Near Miss06:15 "True Champions Plan for Success"10:49 Complex Challenges in Industry Dynamics20:06 Self-Reflection and Employee Turnover25:07 Owner's Struggles with Management30:23 "Chaotic Kitchen Reflections"31:12 Automotive Industry Training Challenges41:23 Welfare System Critique: Misallocation Concerns45:03 Track and Tax Unbilled Services47:12 Business Finance Transparency Needed56:07 Rethinking Success Beyond Money59:04 Career Pathing Concerns Discussed01:03:14 Fishing: A Passionate Escape01:12:29 Navigating Professional Boundaries01:14:36 "Embracing Emotional Connections"01:20:59 Helping Each Other: A Pipe Dream?01:27:13 Eco Diesel Truck Dilemma01:32:17 Online Complaints Over Car Repairs01:38:54 Unnecessary Changes Disrupt Growing Shop01:40:52 Emotion-Free Decision Making01:46:20 "Challenging Stagnant Business Practices"01:52:54 Building Character Through Purposeful Work Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by Brett T. Fadley to discuss the upcoming TOOLS training event in Lancaster, Pennsylvania. Brett shares how TOOLS got started and how far it's come, but then gets into the challenges the auto repair industry has today. To get where the industry needs to be, events like TOOLS are critical. Sign up for TOOLS here!00:00 Understanding Financial Struggles of Shop Owners05:46 In-Person Networking's Hidden Value12:37 Business Challenges and Implementing Processes19:56 Improving Shop Efficiency Discussions23:38 Rust Advisory for Ontario Car Sales29:48 Mechanics' Career Transition Paths34:50 Car Repair Recommendations Debate39:44 Changing Industry Perceptions Needed47:55 Exit Scheduling Success in Auto Services51:37 "Networking: Reducing the 'Suck' Factor"54:46 Grateful for Career Purpose59:28 Engine Installation Decisions in Shops01:08:17 Limited Podcast Space Allocation01:12:26 Summer Event Invitation Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff chats with Ben Dellaria from the Three T's Automotive YouTube Channel. Ben reflects on his journey from working at dealerships and independent shops to becoming a successful mobile mechanic, emphasizing the importance of professional conduct and strategic decision-making in business. Jeff and Ben discuss the significance of transparency, particularly when addressing mistakes, highlighting how it builds trust with clients.00:00 Podcast Recognition Milestone06:17 Outdated Carburetor Lessons in 200115:36 Stagnant Career in Auto Shops21:17 DIY Mobile Auto Repair Journey24:47 Critique of Mobile Auto Repair Jobs29:16 Optimizing Mobile Business Efficiency35:19 Transmission Repair Dispute Explained39:07 TikTok's Impact on Job Viability45:38 Incentive-Pay Myth in the Auto Industry51:47 "Focused on Vehicle Condition"59:25 Nissan Clutch and Compressor Failures01:02:11 Chevy Communication Issues Explained01:09:08 Repair Value Beyond Hourly Rate01:14:12 Florida Estimate Quoting Regulation01:17:49 Drawing the Line01:23:21 Corporate Dealer vs. Independent Dynamics01:31:22 "Resentment Towards Unqualified Technicians"01:36:27 Ignoring Advice: Miscommunication Issues01:40:14 Avoid High-Liability Jobs01:45:42 ASTA Networking: Transformative Experience Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry.00:00 NADA Conference Insights07:50 "Lack of Technician-Focused Tech Solutions"12:24 "Technician Shortage and Dealership Challenges"20:48 Comeback Strategy in Auto Shops23:14 Work Order Communication Challenges27:16 Raising Accountability Standards36:13 Unicorn Productivity: Unrealistic Shop Standards38:21 "Maximizing Team Potential Gradually"44:31 "Ownership in Decision-Making"52:49 Technicians' Pay Vs. Job Satisfaction54:52 Parts Counter Frustration01:01:30 Persistent Communication on Equipment Damage01:06:39 High Demand for Skilled Workers01:11:17 Seeking Validation: A Men's Issue01:20:41 "Beyond Pay: Valuing Technicians" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREToday, Jeff is joined by Keith Perkins from L1 Training and Diagnostics. Keith gets fired up about investing in your own skills and tools to succeed in the automotive repair industry. They both comment on issues with flat rate systems and how they can negatively impact the teamwork culture within a shop. Additionally, Keith shares his journey of starting L1 as a mobile diagnostic and programming service, emphasizing the need for proper diagnostic processes and the challenges faced with aftermarket parts.00:00 "Finally Got Keith on the Podcast!"06:21 "High Crime and Prison Density"13:00 Christian Brothers Franchise Challenges18:15 Invest in Self-Toolkit Development21:46 "Flat Rate Industry Frustrations"27:09 Quick and Dirty Car Repairs35:46 Engine Troubleshooting Steps39:16 "Basic Diagnostics: Data Scans First"46:26 Admiring Unique Perspectives49:46 "Intense Training Experience Reflected"54:04 Faulty PCM Causes Car Malfunction01:02:10 Hiring Tension Among Technicians01:07:31 Hourly vs. Flat Rate Talent Debate01:10:02 Winning Arguments with Confidence01:13:43 "Frustration with Unanswered Questions"01:21:44 Employee Benefits and Compensation Issues01:23:41 Industry Challenges and Perseverance01:32:15 "Impact of Time on Flat Rate Work"01:35:45 Car Part Procurement Challenges01:39:47 Holistic Approach in Auto Repair Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by fellow podcaster Sean Tipping. Sean talks about his journey in the automotive industry and how he got to where he is today. He highlights the challenges and rewards of working on complex automotive diagnostics, such as parasitic draws and network-related issues. Sean also addresses the balancing act of time management and discusses his decision to take a break from podcasting.00:00 Simplifying Concepts for Teaching05:54 Industry Engagement and Mobile Shift15:37 "Call Sean for Network Issues"16:57 Parasitic Draw Challenges in Auto Repair25:43 Therapeutic Reflections in Business Interviews28:32 Taking a Break from Routine35:57 Revealing Industry Secrets to Laymen40:16 Finding Career Fulfillment45:51 "Mobile Diagnostics Challenges"47:56 Car Repair Value Debate55:08 Diagnostic Challenges in Car Repairs59:09 Tiered Diagnostic Pricing System01:04:41 Faulty Scan Tool Misleads Diagnosis01:11:02 "Podcast Promotion and Gratitude" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode of The Jaded Mechanic, Jeff Compton chats with Tom from Big Dog Custom Diesel. Tom remembers his appearance on Monster Garage and how that kickstarted his career transition from working at a Ford dealership to starting his shop. He and Jeff also cover the struggles of running a business, especially on finding quality staff and managing business finances.09:13 "Reconnecting Over Hot Dog Cart"12:09 Trailer Upgrades and Requirements19:49 "Overcoming Financial Struggles"24:16 Experience vs. Theory: Importance28:29 "Prioritizing Expensive Repairs"33:57 North Carolina Store Transformation41:36 Challenging, Self-Inflicted Positivity45:47 Efficient Work Strategy Debate47:44 Old School Toolbox Enthusiast57:10 Weird Industry Perception of Discounts01:00:02 Vehicle Brake and Rotor Issues01:05:34 Striving for Excellence01:09:25 "Tekmetric's Impressive Features" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREIn this episode of The Jaded Mechanic podcast, Jeff Compton is joined by Zach Cypert from L1 Diagnostics. Today, he and Jeff talk about the outrageous things people say in popular Facebook groups, and share stories about misdiagnosed or improperly repaired jobs. 00:00 Journey to Automotive Shop Career08:03 Pro Tech Program Experience13:53 Shop Communication and Inspection Practices16:47 Diagnostic Charges Misunderstood24:06 Efficient Roadside Auto Service Solutions32:12 Workplace Frustration and Unpaid Labor37:39 Complaints and Profitability Concerns38:28 Documenting Job Duties and Expectations48:20 Avoiding Online Drama52:09 Cost Assessment in Business Decision-Making57:30 Comprehensive Vehicle Inspection Process01:02:36 Dealership Encounter: PCM Update Challenge01:07:39 Auto Repair and Diagnostics Offer01:10:20 Truck Fuel Efficiency Insight01:17:41 Cautious Communication and Humility Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff welcomes Eric Pierce AKA Drac from TikTok. Eric shares his journey through the dealership, highlighting his challenges with management and the lack of adequate compensation, despite the high door rate. He also talks about the physical toll of the job after his motorcycle accident, which led to pursuing a different role with Lime Scooters. 00:00 TikTok Algorithm and Life Updates11:10 Tech Apprenticeship Shift31:46 Refusing Service: A Mechanic's Stand35:01 Commission for Service Advisors, Not Techs52:09 Unmotivated Employee Struggles to Learn56:39 Teeth Misalignment and Workshop Support01:05:12 Neglected Car Battery Causes Issues01:23:09 Easier Work Than Auto Mechanic01:27:11 Career Reflections: The Grind Culture01:44:01 Misunderstandings, Not Ripoffs, in Auto Repairs01:53:07 Government Mandates on Vehicle Efficiency01:58:31 "Online Dogpiling Concerns"02:06:18 Technicians, Not Malicious, Often Exploited Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREMickey Leech is the CEO of Schumacher Electric. Today, he and Jeff talk about the EV battery charging market, other industry technological advancements, and how to grow within today's industry. They also discuss how to support and equip young technicians with tools, training, and care, to help the industry over the next few decades.05:50 Tech Evolution: Overcoming Information Barriers13:23 Innovative Wireless Charging Solution18:26 Shift in Appreciation for Loud Cars25:39 Vintage Schumacher Battery Charger Nostalgia30:51 Tech Life: Untold Stories32:45 Embrace New Technology in Business37:04 "Dealership vs. Independent Shop Dynamics"46:11 Flexible Work Schedules for Technicians47:46 Collaborative Workplace Success Strategies57:05 Seniority Doesn't Equal Leadership01:01:53 Seniority vs. Skill in Trades01:04:11 Investing in Employee Tool Development01:09:29 Excited to Connect at Future SEMA Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Murray Voth from RPM Training chats with Jeff. Murray starts with what he called "emotional discounting" at repair shops, and how the industry needs to shift from this. He also discusses shop owners' challenges when they feel "handcuffed" to their businesses and explores ways to strike a balance between working in the industry and strategizing for its growth. 00:00 Business Coaching & Consulting Expansion08:01 "Benefits of Online Coaching"12:13 "Business Evaluation and Consultancy Insights"18:30 Bypassing Front Desk for Control25:30 Behind-the-scenes Business Strategy30:25 Delegation and Succession Planning33:16 Business Closure Due to Owner Retirements41:28 Car Ownership Financial Struggles45:36 Understanding Personal and Professional Values48:55 Overlooked Auto Maintenance Education55:44 Choosing Quality Over Cost58:49 Learning Technical Skills Hands-On01:04:08 Streamlined Service Through Effective Communication Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HERELester Kovacs is from Dorman Products. Today, he and Jeff discuss the challenges faced by Dorman in obtaining feedback from technicians about defective parts and why they need better communication from the industry. Jeff reflects on the reputation of aftermarket parts and that he's seen Dorman make improvements in that area. Lester also shares what's next for Dorman as they think about the future and the EV market.00:00 Success in Diesel and Auto Parts10:14 First Job in Automotive Industry11:33 Innovative Product Development Role19:05 Optimizing Automotive Part Reliability23:06 Technician Ingenuity and Collaboration31:01 Remanufacturing Enhancements via Failure Analysis36:01 Communication Gaps in Auto Services40:09 Tech Training: Progress and Challenges44:22 Window Regulator Redesign Challenges48:32 Expanding Beyond Light Duty Fleet53:10 Tech Issues Render Cars Obsolete01:01:42 Improving Dealer-Customer Collaboration01:03:49 Tech Struggles with RF Hub Shortage01:11:29 Aftermarket Solutions for EV Failures01:16:41 Constructive Feedback Over Negativity Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREToday's guest is Josiah Meiring, the Big Iron Doctor on TikTok. Josiah talks about the issues in the heavy equipment servicing industry, particularly how technicians are severely underpaid. He talks about when he worked at a John Deere dealership and why he left to be a mechanic, saying his diagnostic skills needed to improve. Josiah also shares advice on starting a business, saying it's really important to have proper training and certification.00:00 Pipeline Equipment Experience08:33 Working in Extreme Heat: Strategies11:28 Pipeline Mechanic Opportunity: Higher Pay18:44 Freelance Mechanic's Journey22:04 Curiosity and Learning Mindset30:53 Helping in Hurricane Aftermath36:39 "Navigating Bootleg Software Challenges"40:37 Understanding System Technology Reluctance44:22 Applied Failure Analysis Explained50:12 Exorbitant Repair Quotes Dispute54:24 Equipment Maintenance: Big vs. Small Contractors01:02:51 Minimum Tech Education Demand01:07:51 Lack of Industry Standard Certification01:12:56 Not a Truck Mechanic01:14:19 Complex Truck Systems Challenges01:19:43 Celebrating Everyday Fixers Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREMike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors.00:00 Training: One Size Doesn't Fit All05:53 Streamlined Vehicle Inspection Process09:04 Car Repair Estimate Process11:34 Auto Repair Support for Complex Cases15:01 Technicians Resist Changing Write-Up Process18:09 Service Communication Issues19:47 Diagnostic Decision: Cost vs. Certainty25:09 Transparent Interview Process Benefits27:16 Natural Leader's Journey30:42 Generational Impact of IGO Expo33:35 Expanding Perspectives through Dialogue36:06 Commitment to Business Process41:42 Disagreement on Shop Owner's Reputation44:56 Changing Communication in Skilled Trades46:45 Career Advice for Young Tradesperson50:00 Balancing Growth and Workforce Priorities53:08 "Top Technician in Industry" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREMark Elliot, a TikTok creator, joins Jeff Compton today. Mark discusses the importance of smaller, focused training sessions for effective learning, sharing his recent experience with a modern turbos diagnosis course. Jeff and Mark also talk about the challenges and benefits of finding dedicated trainers for the industry. 00:00 Transitioning from technician to business side discovered.09:52 Unique approach leads to success and teaching.13:22 Advocate for quality car repairs, and prioritize safety.19:27 Scope learning curve is inefficient; test light suffices.24:58 Instructors emphasize fundamentals before using lab scopes.28:50 Indian immigrants employed at Winnipeg businesses.35:13 Open collaboration and learning through equipment experimentation.38:27 Understanding volt drop through practical insights.43:15 Trainers prefer daytime courses; shops must adapt.50:17 I have a secret shirt idea to share.56:58 Made Inuit friends, tried raw caribou, recorded video.58:09 Enthusiastic about experiencing Inuit culture and food.01:04:48 Events promote learning and networking opportunities. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREJeff Compton is joined by Tonnika Haynes, owner of Brown's Automotive in Chapel Hill, North Carolina. Tonnika talks about growing up in the family business and what it's like to now carry on her father's legacy. Jeff draws on his memories of his father's meticulous craftsmanship, touching on their work's legacy and personal impact.00:00 Talk about ASTA05:49 Not a speaker, rarely talked, encouraged otherwise.09:24 Dad's craftsmanship was recognized years later, as an impactful legacy.11:07 Projects took longer than planned, and extra effort was required.15:24 Reflecting on memories with humor and family.16:41 Inspired by helping others in the collision industry.20:04 Became more prominent while he faded.25:00 Unexpected discoveries about Jesus' side jobs.27:17 Perseverance despite challenges, no quitting allowed.32:00 Jordan oddly fixes car lights; doesn't understand cars.35:46 Evaluate post-visit behavior; mostly well-behaved.38:13 He wants a barndominium for his lifestyle.39:44 Prefers Caravan customers to Viper owners.43:37 Discusses discomfort with medical procedures and measurements.46:42 Chat GTP's impact: resumes misleading, desire honest employees.49:49 Young people struggle to clean thoroughly, frustratingly incomplete.52:25 People still playing Pokémon at 21 years old.57:21 Conferences show success is achievable with choices.01:00:06 Please like, share, and auto-download podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERESunil Patel is the founder of Tekmetric and Kieran O'Brien is the co-founder of Shop GenieIn today's episode, Kieran emphasizes training service advisors to improve sales performance through enhanced communication and technology adoption. Sunil shares his journey from medicine to founding Tekmetric, explaining how modern digital tools like digital vehicle inspections (DVIs) can streamline operations. Jeff highlights the challenge of convincing older shop owners to adopt new technologies despite the clear benefits for efficiency and customer experience.00:00 Physician switched careers to open repair shop.05:14 Matt inspired my journey in business ownership.08:10 Focus on customer service ensures business success.10:37 DVI revolutionized customer-technician interactions; and enhanced efficiency.14:34 TechMetric consolidates vendors, saving businesses money.16:23 Shop Genie: Solving automotive scheduling with technology.21:18 Sales skills are crucial for auto repair success.23:21 Prioritize sales training for advisors over EVs.28:55 Recall past recommendations; address at next appointment.29:46 Long-term customers may opt for new cars.32:41 Customer experience drives business success in 2024.36:39 Technology trends impact all age groups.40:04 Waiting affects efficiency; cultural fit varies significantly.44:59 Maintain transparency without scaring customers away.45:49 Old methods required; dealership knowledge outdated. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Jeff Compton is joined by Becky Witt, who shares her experiences and strategies for running a successful auto repair shop. Becky discusses the critical importance of hiring skilled front counter staff who excel in customer interaction, emphasizing that technical skills are not always necessary at the front counter. She highlights the significance of preventive maintenance and proactive customer communication, sharing her approach to diagnosing and managing vehicle issues. Finally, Becky delves into the challenges and solutions she has implemented to attract and retain valuable employees, including unique work arrangements and focusing on specific car brands.00:00 Becky simplifies business success and culture effectively.07:45 Add dollars until gross profit aligns.11:08 Closed Fridays; seeking unicorns for a productivity boost.18:13 Proactively replace batteries and tires for safety.25:50 Service, product knowledge; prolonging battery and tires.28:38 Interview is successful; the candidate is impressively prepared and equipped.32:00 Joe Gibbs: Super Bowl coach, NASCAR team owner.40:01 Dealership advisors: hustlers, multitaskers; independents struggle.47:10 Struts need replacing; loose nut chewed threads.50:37 Focus on training front staff, not diagnostics.57:27 Farmers produce prized, tender Interstate 80 beef.01:01:05 A Technician's job is tough, demanding, and underestimated. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Jeff Compton is joined by Charles, known as the "Humble Mechanic." Charles talks about his journey of content creation on YouTube, beginning with simple iPhone videos that unexpectedly gained traction. He emphasizes the importance of mentorship and fostering enthusiasm in young automotive technicians to address industry shortages. Charles also shares insights from his rich experiences with Volkswagen vehicles, highlighting both rewarding and challenging repair stories.00:00 Delayed visit to the booth; found you eventually.04:08 Appreciate having a special car at SEMA.07:13 Community jokes about "widowmaker" jack accidents.11:43 Beneficial automotive program with financial advantages.16:46 Embracing new technology is beneficial for growth.18:30 Persist through challenges; solutions will emerge.20:55 Competition leads to secrecy and minimal payment.25:57 Repinned 91-pin connector on yellow car.28:38 Experience reality, not promises, in career choice.30:59 Realizing I'm a small part in automotive.34:50 Instructions are straightforward, information is widely available.37:04 Freedom to learn tech without rat race pressure.42:51 Expressing dislike doesn't justify discouraging enthusiasm.43:35 Mentorship enthusiasm can transform perspectives and engagement.47:50 Blown away by unexpected podcast listener recognition.49:44 Comment, share, and set automatic podcast download. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff In this episode, Jeff Compton is joined by Andrew Gonyou to talk about the significance of collaboration over competition within the auto repair industry. Jeff reflects on the challenges and rewards of fostering a culture of continuous learning and critical thinking, emphasizing the importance of leaving a meaningful legacy. Both Jeff and Andrew share personal anecdotes highlighting the necessity of finding a supportive work environment and the impact of embracing advanced technology.00:00 Finally, recording with Andrew Gonyou at AST 2024.08:44 Danny introduced me to automotive diagnostics techniques.13:37 Lack of proper equipment complicates vehicle repairs.17:52 Fixed issues unnoticed; pressured for time. Dilemma persists.25:17 Left job, started at nearby diesel shop.28:48 Choosing a partner affects your success trajectory.33:49 Initially hesitant, eventually wanted the job.38:18 Fired due to attitude and inadequate pay.44:40 It's never too late to start pursuing dreams.48:33 Humbled by resonating impact with shop owners.53:31 Scaling knowledge is challenging but essential.01:03:04 Please comment, share, and download the podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff In today's BOBUS episode, Jeff flies solo to talk about the frustrations and challenges professional mechanics encounter when dealing with DIY enthusiasts. After recording with Mr. Subaru, Brandon Sloan, and Check Engine Chuck, has Jeff's opinion changed on DIYers? 00:00 Helpful community for DIY auto troubleshooting advice.06:03 Proper process helps more than quick fixes.07:15 DIYers seek answers, not processes; affects service business.11:31 The Car is still unfixed after unnecessary repairs were requested.14:57 DIY research undervalues professional labor costs.18:20 Miscommunication about complex customer automotive issues.22:13 Charge flat rate; ensure technician gets paid.24:42 Customer dissatisfaction from misdiagnosed car issues.29:52 Defensive stance towards critics of industry practices.30:48 Unqualified DIY repairs are often unsafe.35:53 Committed to defending DIY technicians' interests.37:47 Understanding, not dividing, despite potential disagreements. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Jeff Compton, George Wilkins, and Lucas Underwood discuss the importance of addressing negative behaviors early to prevent severe consequences in adulthood. Jeff vocally champions maintaining supportive relationships among colleagues and friends, emphasizing how they help overcome personal and professional challenges. Lucas elaborates on the necessity of process development and impact assessment when vetting new ideas before implementation.  Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Cecil Bullard is the Founder and CEO of The Institute For Automotive Business Excellence. Cecil discusses the financial challenges repair shops face, particularly customer resistance to pay for necessary repairs. He emphasizes maintaining integrity and communication when presenting repair value to customers. Cecil also highlights the internal issues within shops, such as poor dispatch processes and the need for better technician productivity.00:00 Building value to preempt customer questions efficiently.10:11 Prefer familiar car history over uncertain POS.14:11 Customer decides; techs estimate repairs without bias.16:47 Trust and culture are crucial for business success.25:02 Mindset shapes business practices and customer perception.28:37 Don't discount tickets; keep value tangible.33:46 Cut pay; don't expect productivity improvement.37:17 Streamline processes, improve efficiency, and ensure timely resources.44:22 Scared customers might reject recommended car repairs.49:31 Customer insists on fixing a beloved car.58:06 Transition involves losing customers and attracting new clientele.58:48 Fish where salmon are, use appropriate bait.01:08:11 Avoid "no" to win sales conversations.01:10:30 Prioritize fair treatment to retain skilled techs.01:14:49 Please provide the text that needs summarizing. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Find our guests online!Mr. Subaru | YouTube | TikTokCheck Engine Chuck | YouTube | TikTokBrandon Sloan/Performance Transmissions LLC | YouTube | TikTokMr. Subaru, Check Engine Chuck, and Brandon Sloan join Jeff again this week. Mr. Subaru highlights the complexities of assisting DIYers, emphasizing the limitations of remote diagnostics. Brandon Sloan discusses the ongoing challenges of mentorship and apprenticeship, sharing personal experiences with both successful and problematic trainees. Check Engine Chuck addresses the need for higher labor rates to attract and retain skilled technicians, stressing the importance of transparent communication with consumers. 00:00 Check manuals and data first for troubleshooting.05:46 Used to have patience for teaching comments.09:21 Discussed GM vehicle basics; lacked foundational knowledge.10:14 Update the PCV valve and software to fix the issue.14:22 Frustration with customer's dismissive attitude towards repairs.18:57 Understanding repair costs through detailed explanations.22:05 Answered $5 TikTok follower's Camaro question.25:24 Knowledge empowers consumers and enhances understanding and trust.27:20 Amateur guesses are ineffective; scan codes for diagnosis.31:53 Employee left due to denied raise request.33:48 A tech claims don't match actual skills.37:21 Industry struggles to nurture next-generation technicians.41:39 The industry indirectly caused my father's death.45:30 Mentorship ensures continuity and respect for emerging generations.48:30 Industry must change to effectively retain youth.51:17 Excited about meaningful conversation and potential influence. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Find our guests online! Mr. Subaru | YouTube | TikTokCheck Engine Chuck | YouTube | TikTokBrandon Sloan/Performance Transmissions LLC | YouTube | TikTokMr. Subaru, Check Engine Chuck, and Brandon Sloan join Jeff Compton to discuss key issues in the automotive industry. Mr. Subaru emphasizes the importance of professionalism in repairs, highlighting dangerous practices with power steering components in a Subaru. Jeff criticizes the spread of misinformation by automotive influencers, stressing the need for mechanics to correct false content. Brandon underscores the necessity of diagnosing the root causes of transmission failures instead of simply replacing parts.00:00 Discussing personal experiences in the diagnostic programming industry.05:08 TikTok's significant growth requires gradual commitment.09:46 Blocking negativity to focus on moving forward.12:35 Dislike for term "stealership" and DIY segment.13:50 Observing comment dynamics and algorithm tactics change.19:33 Accountability is important; don't cut corners in work.20:29 Act professionally to change negative perceptions.25:06 Discussing crankshaft issues in deuce trucks.28:13 The Girlfriend's dad worried about the discontinued truck.32:15 Nissan seal is available; it is a limited, military-use engine.34:18 Different transmission hardware; lip seal frustrates.38:38 Trying to help but receiving criticism instead.42:25 Helping DIYers; appreciating, and supporting consumers, and technicians.43:15 Impressive, detailed content on automatic transmissions.47:39 You impress mechanics; underestimated expertise is crucial. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Find The Institute for Automotive Business Excellence Jimmy Lea and Mark Sewell are from the Institute for Automotive Business Excellence. Mark emphasizes the importance of setting clear expectations with customers to prevent dissatisfaction and reduce advisors' stress. The discussion further highlights the significance of maintaining personal relationships in customer service rather than relying solely on technology.00:00 Career journey from demos to coaching and training.06:34 Successful salesman became corporate trainer, teaching fundamentals.13:46 Trying to reduce costs, can't understand why.17:26 Technical team ensures tire specifications aren't modified.24:30 Technician advocates for durable, cost-effective car repairs.28:25 People enjoy activities without understanding mechanics.35:19 Production incentives fail due to inadequate solutions.41:25 Decide between fixing the car long-term or short-term.43:32 Lack of empathy due to no prior consultation.48:41 Industry grind deters shop owners' children's involvement.52:12 Set code allows advisors and technicians autonomy.01:02:11 Ensure everyone is clear about the next steps.01:02:42 Avoid waiting; review and confirm process details.01:08:32 Engagement requires active communication, not passive waiting.01:15:14 Jimmy helps with objection-handling techniques.01:19:07 Comment, share, and download podcast weekly, thanks. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Hear more from Michael Doherty by listening to AutoFix AdvisorCast here!Jeff Compton is joined by Michael Doherty, a seasoned service advisor eager to share his experiences through his new podcast AutoFix AdvisorCast. Michael details his journey in the industry, highlighting the indispensable role of mentorship in shaping his career. The discussion underscores the importance of efficient communication between service advisors and technicians to ensure smooth workflow and high job satisfaction. Michael also emphasizes the value of creating a welcoming atmosphere for clients, which fosters trust and enhances customer relationships.00:00 Lack of self-confidence from poor shop treatment.07:22 Ensure key players are prioritized to retain talent.11:04 Building shop culture and communication; no discounts.20:38 Technicians prefer stable pay over uncertain bonuses.24:27 Service manager asked; took role; received mentorship.28:23 Technicians choose roles; advisors influence their choices.36:23 Techs need better support to meet expectations.38:19 Identify marketing sources, then address past bad experiences.47:59 Qualify clients to streamline vehicle diagnostics efficiently.53:35 Ask questions to determine the cause of car issues.56:20 Clear for state inspection; transparency, and time management critical.01:02:40 Revitalizing industry, helping service advisors find connections.01:06:59 Learning to transition, value, and sell oneself.01:10:11 Learn from mistakes; suggest improvements confidently to management.

Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff In this episode, Jeff Compton is joined by Jimmy Purdy to dive into the world of toolbox efficiency and innovation. Jimmy shares his philosophy on using a compact toolbox from Harbor Freight to accomplish major projects like building a '68 C10, proving that minimal tools can yield maximum results with the right ingenuity. The duo also discusses the excitement and challenges of attending industry events like SEMA and AAPEX, offering helpful tips for making the most of these experiences.Listen to more of Jimmy Purdy on the Gearbox Podcast here00:00 Pulling over to confront doesn't end well.07:00 Stressed but enjoyed SEMA swag and experiences.10:48 Relatable show with an intriguing backstory intrigues.19:14 Meeting product creators at SEMA feels starstruck.21:30 Can't make everyone happy; business replication challenges.30:32 Programmers innovate by overcoming part shortages creatively.31:30 Understand the process; don't just seek solutions.39:58 Discussing redneck style, In-N-Out, Chick-fil-A.46:22 SEMA Fest: Exciting event but personally exhausting.47:33 Unexpected discoveries happen when you engage deeper.56:37 He's successfully monetizing his 3D printing hobby.58:14 SEMA showcase displays newly developed tools.01:03:41 Podcasts and events maintain passion and motivation.01:12:05 Importance of face-to-face interactions despite frustrations.01:15:37 Networking creates lasting connections through personal interactions.01:23:38 Group message critical for organizing and meeting.01:25:58 I watched the event, avoided whiskey, and was exhausted from travel.01:31:12 Share, subscribe and join again next week.

Jeff Compton and Cody continue their discussion on the challenges Cody is facing, including managing the increasing demands of his business and the learning curve of working solo. Jeff shares insights from his experience about striking the right balance between pricing and delivering value, emphasizing the importance of effective customer communication00:00 Provide for family, community, and customers.07:19 Called to improve automotive service communication quality.11:26 Old belt causes AC issues; needs tensioner change.19:23 Shops should charge and inform about inspections.25:28 Optimize efficiency to improve service and profits.28:28 Customers advised against unnecessary early maintenance services.36:20 Success isn't material, it's about helping others.38:37 Fearless shop owner, self-belief, legacy, success.45:02 Struggling to separate work from personal life.50:44 It's okay to say no sometimes.57:50 Initial business goals were impractical and unrealistic.01:01:09 Avoid trades; industry perspectives change frequently.01:05:36 Please share and auto-download the podcast weekly. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

In this episode, Jeff Compton is joined by Cody Fallon, owner of a one-and-a-half bay mechanic shop in Newark, Ohio. Cody reflects on his journey from working at major companies to running his own business, sharing insights on the importance of organization and preventative maintenance. Jeff emphasizes the significance of continuous professional development and hands-on training, highlighting how these elements are crucial for success in the automotive repair industry.00:00 Left for heavy equipment opportunity at another company.05:16 Constant issues, limited support, and suggestions are often ignored.08:47 Flexible work schedule; task-dependent start and end.10:35 Good money, freedom nice, but not returning.17:09 Preventative maintenance neglect leads to costly fixes.19:05 Didn't get along with Kokosing's fleet manager.24:08 Service information is essential for practical training success.25:10 Hands-on learners prefer practical demonstrations over reading.30:13 I accidentally discovered the podcast ASOG group on Facebook. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

Angry Bob from TikTok joins Jeff Compton for part two of their discussion. Jeff emphasizes the challenges young workers face in the auto industry, highlighting the importance of proper supervision and training. Angry Bob delves into the issues surrounding customer expectations and the often undervalued services provided by mechanics. They also explore the financial and emotional struggles of transitioning from a shop to mobile work, offering valuable insights for those considering a new path in their auto repair careers.00:00 TikTok enables faster interactions compared to Facebook.06:14 Abused "customer is always right" policy.08:22 It's about the customer's experience and transparency.12:00 Fixing issues requires thorough checks and retainer.14:35 Struggles to find a suitable shop location.16:53 You can succeed with hustle and skill.19:50 Struggling financially but optimistic about new opportunities.24:55 Blueprints aren't perfectly followed; adjustments cause variability.27:41 Understanding individual differences to avoid conflict.31:13 Young people overloaded; oil change time misjudged.33:31 Fix the broken business model and charge appropriately.36:32 High school often wastes time; and lacks financial education.42:36 No regret: different circumstances, lacked guidance, loved Lincoln Tech.43:12 Stayed committed, valuable experience; still connected today.48:25 Customer sees employee upset; bad experience results.50:14 Reluctant to help prioritize personal gain first.52:42 Leave unhappy jobs; don't return to the past.56:06 Please share, comment, and auto-download podcast. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

Angry Bob from TikTok joins Jeff Compton to dive into the intricacies of modern automotive diagnostics. Jeff and Bob emphasize the importance of understanding basic electrical theory, sharing their experiences with hands-on testing methods that trump classroom instruction. Bob highlights the critical role of practical tools and knowledge, offering insight into how hands-on experience with functional cars can be more beneficial than traditional schooling. 00:00 Avoid unnecessary tests to prevent damage.05:06 You can't always know others' reactions; frustrating.06:52 Delivery impacts how advice is received.10:32 I struggled with circuits and realized the simplicity of the series.15:52 Prioritizing skill over income improved my work.18:31 Doors must be approached differently for techs.19:44 Experience fosters knowledge-sharing and competition among dealership technicians.24:12 Struggling with job expectations and changing roles.27:47 Discovered self-worth through adversity and TikTok creation.29:03 Industry neglects mentorship due to thin profit margins.35:00 Prefer working on cars at home, together.36:10 Bought bad bulbs; taught him troubleshooting steps.40:31 Neglected iconic car models irk nostalgic enthusiasts.44:38 Used Chilton manuals for car repairs pre-internet.46:33 Tune in next week; please like and share. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

Find your dream job today: gopromotive.com/jeffIn this episode, Jeff is joined by Brian Burris, an experienced technician from Promotive. Brian discusses the importance of transparency and specialization within automotive workshops. Jeff reflects on the disparities in diagnostic methods between dealership-trained and independent shop technicians.00:00 Continuing industry conversation: Promotive's Brian, Jeff.04:26 Time-limited service challenges technicians' efficiency perceptions.08:04 Made myself indispensable despite flaws at work.11:14 Diag was easier; now, it's software-dependent.14:35 Not good at mechanical tasks like carburetors.17:50 Best pay raise tactic: submit resignation notice.19:24 A Young, skilled mechanic struggles with constructive criticism.24:57 Seeking exit strategy, can't handle difficult customers.27:23 Beth's car was deemed extremely unsafe initially.29:27 Neglected car due to missed oil changes.32:40 Tech retention suffers due to workload, and low incentives.36:06 Trend of guaranteed 40-hour work weeks now.41:02 Reevaluate the true necessity of hiring an A-tech.43:20 Be honest; aligns perfectly with Promotive's support.44:57 Quality varies; good luck finding ten millimeters. Go to the ASTA Expo! REGISTER HERE

Find your dream job today: gopromotive.com/jeffIn this episode, Jeff Compton is joined by Kat Ayers and Brian Burris from Promotive. Kat emphasizes the importance of technicians bringing actual data to interviews to assess their productivity better. Brian discusses the significance of strong relationships between technicians and service advisors and how they impact job success and customer satisfaction. Additionally, Kat highlights the value of total compensation considerations beyond hourly wages, such as paid time off and growth opportunities. 00:00 Passion for automotive led to a lifelong career.06:58 Not knowledgeable about my production numbers.12:59 Flat rate uncommon in non-dealer environments here.20:02 Relationships with service advisors impact job success.23:26 Varied trust in advisors, technician pay disparity.27:38 Document achievements quarterly; use them for reviews.34:33 Focus on meaningful team collaboration and culture.39:35 Consider total compensation, paid time off, and growth opportunities.47:33 Curiosity changes the dynamic of constructive criticism.51:07 Reluctance to share knowledge due to effort.54:29 Technicians should negotiate benefits beyond hourly pay.01:01:40 Career paths without wrench work; matching culture fit. Go to the ASTA Expo! REGISTER HERE

Find your dream job today: gopromotive.com/jeffJeff Compton and Metal Man Online from TikTok (Spencer Ellis) delve into challenges that young technicians face in the automotive industry. Metal Man Online shares his frustrations with communication barriers and mistreatment at his previous job, highlighting the necessity for understanding and adaptation to workplace dynamics. They also stress the immense value of networking, ongoing learning, and staying relevant in the ever-changing technological landscape of auto repair.00:00 Pay dispute led to job search for survival.06:53 Considering mechanic training due to current constraints.15:41 Inexperienced attempt to repair the damaged engine.21:26 Engine warranty work and bolt specification issue.22:20 Strict policy on engine parts; using Loctite.30:55 The First anxiety attack at CarMax was overwhelming.35:45 Loss of trust in business due to inconsistency.39:15 Technician pledges no attacks but calls out injustice.45:41 Customers' opinions vary, and integrity and transparency are valued.52:54 Pride in work, seeking to help others.56:28 Frustration at work leads to incomplete payment.59:11 Business owners need to stay involved actively.01:06:09 Attending roadkill zip tie drags in Tucson. Go to the ASTA Expo! REGISTER HERE

Find your dream job today: gopromotive.com/jeffJeff Compton is joined by Metal Man Online (Spencer Ellis) from TikTok, who shares his journey as a mechanic. Metal Man discusses the challenges of inconsistent pay and the pressures of engine rebuilds in a high-demand environment. Jeff expresses concern over content creators relying on platforms like TikTok for income and highlights the expenses often overlooked. 00:00 Exciting Jada Mechanic podcast introduces Metal Man.06:11 Hourly setup with the tiered system, and mechanical associates.08:09 First job: school intern, then mechanic's apprentice.12:20 "Challenging mechanic jobs can also be beneficial."15:19 My Cousin worked at Carmax and influenced my hiring.17:08 Ensured vehicle passed inspection despite motor mount issue.20:15 Regretted car repair mishap led to injury.23:27 Neglected maintenance leads to unforeseen mechanical issues.27:35 I replaced the gas pedal, passed the emissions, and impressed the boss.31:13 Maintain distance, yet understand their passion.34:54 Two videos led to a job in industrial equipment.36:40 Learning and gaining experience in the diesel industry.42:28 Hired at the new shop with commission pay.43:29 Initial pay delays; compensation based on completed jobs.48:18 Engine production slow, delayed payment concerns.51:13 Rusty bolt needs approval, didn't understand the system.54:14 Regretting decision, uncertain future, seeing some hope.57:10 Aspiring to live off video content creation. Go to the ASTA Expo! REGISTER HERE

Find your dream job today: gopromotive.com/jeffJeff Compton and Oscar Gomez discuss the value of ASE Certifications and explain how they help technicians identify their specialties and weaknesses, thereby improving through training and learning from failures. They discuss the challenges in the automotive industry, including the misdiagnosis of car issues due to rushing and the need for patience and mentorship for new technicians. As Oscar highlights the importance of motivating and supporting students and entry-level mechanics, Jeff underscores the necessity of properly conveying the worth of technicians' skills to customers.00:00 Anger about prioritizing emissions over safety inspections.05:45 Industry needs specific training for bilingual employees.07:50 Language barriers and cultural resistance to change.11:27 Disregard EGR fault, focus on the testing limit.14:51 Understanding principles without scientific physics, is an amazing approach.17:26 Car troubles? Tapping or diagnosing, I'm flexible.22:03 Identify weak points and focus on training.23:51 Enjoyed writing the annual test and showed the importance of feedback.27:21 California admissions diagnostician process requires alternative education.30:55 Mentor's tech becomes state rep, mentor cited.34:26 Advocate advises installing brakes, affecting car mechanics.38:13 New technicians need patience and understanding.41:38 Industry lacks patience, hindered quality and diagnosis.45:55 Car's hood and cowl ducts are plugged with litter.47:39 Addressing industry change, prioritizing business owner mentality.51:23 Striving for shop improvement and financial success.53:36 Supporting affordable tools, not wanting to struggle. Go to the ASTA Expo! REGISTER HERE

Find your dream job today: gopromotive.com/jeffJeff Compton is joined by Oscar Gomez, who shares his concerns as a shop owner dealing with the complexities of maximizing profits while maintaining vehicle safety. Jeff discusses a frustrating encounter with a customer who questioned necessary repairs, emphasizing the importance of thorough assessments to prevent dissatisfaction. Oscar highlights the challenges posed by the extreme heat in California and the difficulties of running a shop without air conditioning.00:00 Thriving in automotive testing and case studies.09:06 Disbelief over targeting program proponents for non-compliance.14:01 New safety inspections linked to a government program.20:03 Seller misleads buyer, car inspection process changes.23:09 Unmaintained car may fail emission inspection.29:03 I relate to unfairness in expert consulting.32:27 Evaluating technicians' performance and suggesting further training.41:23 Debate over car belt repair at dealership.47:02 Hyundai Kia check engine, low oil, burning 4 quarts.49:38 Customers ignoring oil change leads to issues.56:23 She's upset about other shops' service.01:00:57 AC maintenance and environmental impact in the industry. Go to the ASTA Expo! REGISTER HERE

Find your dream job today: gopromotive.com/jeffJeff Compton is joined by Zeb Beard to discuss crucial aspects of vehicle repair and shop management efficiency. Zeb emphasizes the importance of training technicians well and ensuring everything is set up for them to work efficiently, including pay and housing arrangements. Jeff and Zeb delve into the challenges of diagnosing air conditioning issues, sharing tips on tool usage, and addressing common mistakes. Finally, they discuss the ongoing shortage of skilled technicians and how streamlined shop management can help maintain productivity.00:00 High school friend's 440 car troubles described.09:49 Not surprised by the condition of the truck.14:55 Issues with outboard motor, truck power loss.16:38 Friend keeps truck, replaces sensor, expresses frustration.23:23 Frustrating experience with detecting and fixing leaks.27:52 CO2 sensed in the machine halts refrigerant use.32:19 Sean Miller's shop has a similar approach.39:41 Spying on technicians to gather industry information.43:50 Technician shortage driving up repair costs and wait times.51:51 Staying focused and unified leads to success.55:39 Dislike jet skiers in our party area.59:55 Fish stays put, easy to catch.01:03:21 Gratitude, requests, and farewells in podcast sign-off. Go to the ASTA Expo! REGISTER HERE

In this episode, Jeff Compton welcomes Zeb Beard to discuss the challenges faced with aftermarket parts and customer relations. Zeb recounts the recurring issues he had with fuel lines and how the lack of accountability from the manufacturer left him out of pocket. He also emphasizes the importance of thoroughly researching potential customers and parts suppliers to mitigate problems in the future.00:00 Aftermarket companies are reluctant to stand behind products.05:22 The Aftermarket pump caused issues in a diesel engine.06:36 Girl laughed, symptoms sound like air issue.11:23 Customer wanted information, not warranty, from the agent.14:52 Seeking help and not assigning blame.18:34 Installation procedure: tighten lines gradually to stop leaks.19:25 Purchased lines for truck, switched to s and skit.24:31 Techs installed faulty parts, corrected by the owner.26:08 Struggle with aftermarket parts and technical issues.31:37 Ordering engines, covers, and oil pans logistics.33:10 Late-night engine work causes miscommunication.35:33 Selling engines, warranty, need to align start.41:18 Engine builder getting own TV show, credibility concerns.42:49 Sloan finds a compatible part and avoids the front pump.46:13 Concern over industry reliant on social media.51:24 Man describes needing more power in the car.52:10 Issues with ignition and tuning in engines.55:14 Shop owners face competitive peer pressure.58:18 Please comment, share, and download this podcast. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Go to the ASTA Expo! REGISTER HERE

This week, it's part two of a conversation between Jeff Compton and Norm Gieselman from TikTok. Norm discusses the significance of building trust with customers through transparent inspections and visual evidence of necessary repairs. Jeff and Norm critique the quick lube industry's upselling practices and advocate for more value-based, comprehensive services over cheaper, superficial options. They also touch on the increasing presence of female technicians and emphasize the importance of fostering a positive work environment amidst the industry's challenges. 00:00 Tech could greatly improve scholastic learning systems.04:25 Apprenticeship transitions from truck shop to automotive.09:14 TikTok users discuss Canada's influence on trade.11:13 International competency unit vs. higher education recognition15:18 Improve mentorship and seek better training for advancement.18:31 Struggling to understand new HD technology.20:42 Feeling jilted when invested in mentees.24:19 Industry conduct prompts frustration and disbelief.30:09 Cars, knowledge, complexity, sales, tires, agreement.32:52 Replace transmission fluid for better maintenance.33:53 Nissan CVTs prone to problems, labor affected.39:34 Starting business late, body's ability declining.42:07 Daughter pretends not to know car basics.46:54 Few women succeed in tech due to bias.49:46 Toxicity in shop culture affects work efficiency.50:38 TikTok series on navigating transactions positively.Trust, Certification, and Industry Issues Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Go to the ASTA Expo! REGISTER HERE

In this episode, Jeff Compton is joined by Norm Gieselman, known as the "Mechanic of the Stars" on TikTok. Norm and Jeff have a conversation about the complexities of managing a car repair business, emphasizing the importance of prioritizing customer needs through effective intake questions. Norm also shares his experiences with resource constraints, focusing on quick jobs while building capacity for more complex repairs. Additionally, they discuss the growing knowledge gap between customers and technicians due to the increasing technology in modern cars. 00:00 Discovering TikTok transformed my learning experience.04:00 Friends engage, share challenges, and understand opinions naturally.08:31 Business owner transitions to franchise for growth.11:05 Got into HD due to car repair.15:21 Contrasting attitudes towards vehicle technology in summary.18:51 Debate on tire torque and overanalysis in automotive.20:03 Complaining about high-end truckers and their rattle.24:37 Transition from project management to business administration.29:14 Qualifying customers, limitations, and concerns for acceptance.32:25 Sent car to the tuner, unit malfunctioned, sat.35:29 The Car part overheats, causing the insulation to melt.38:06 Understanding leads to practical application and success.42:10 Learning by observation and apprenticeship for mastery.45:43 Mechanics diagnose and repair engine issues.49:12 Consider leasing for fixed costs, not ownership.50:01 Concerns about the longevity of modern vehicles' features. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff Go to the ASTA Expo! REGISTER HERE

In this episode, Jeff Compton welcomes Greg Buckley to discuss technicians' role in transportation. Greg shares the importance of licensing for technicians to ensure a clear career path and differentiate skilled professionals from untrained ones. They also delve into the significance of industry events for networking and knowledge exchange, sharing personal experiences that highlight their transformative impact. Lastly, Greg emphasizes unity within the automotive industry, advocating for open communication and collaboration to foster a positive work environment.00:00 Growth from pump jockey to business owner.07:59 Balancing life is crucial to avoiding burnout.11:20 Parents sacrificed, work ethics changed, family dynamics changed.17:04 Industry demands flexibility and impacts work-life balance.25:28 Considering moving to be a pipe fitter.28:28 The Car and fishing industry affects focus and patience.32:58 Value time, collaboration, and business success.39:12 Challenges dealing with shop dynamics and owner.46:30 Emphasis on the importance of brand representation in the community.47:56 Dealership culture change could solve service issues.53:05 Skilled workers remain vital to transportation infrastructure.01:01:39 Sacrifices made for equitable table discussions. Ethical.01:04:42 Industry must prioritize adding security features to technology.01:10:22 Using numbers and personal conversations to evaluate.01:18:10 Starting a business, learning from conferences.01:19:30 Spontaneous trip led to a valuable networking opportunity.Check out Greg's Shop: https://www.buckleysautocare.com/ Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

In this episode, Jeff and Christopher pick up where they left off and discuss the benefits of digital vehicle inspection (DVI) for reducing customer wait times and minimizing technician frustration. Christopher also shares how the podcast has positively impacted his outlook and relationship with his manager. Additionally, the conversation explores the intricacies of budget racing and the importance of an efficient shop layout.00:00 Monster Miata car show, LS engine, unique.04:34 Autocross, ice racing led to chump car.08:29 Realized the cost of racing tires is surprising.09:54 Expensive racing involves $25,000 expenses.14:31 Issues with camshafts and lifter failures.16:24 The Last head was stripped down due to tight keepers.21:52 The Backseat is useless for this car, consider removal.25:57 Tool organization on the cart improves work efficiency.27:44 High school followed by work and schooling.31:25 Young lady Erin has family mechanics influence.34:57 Using the phone to document workplace repairs.39:26 Industry history of works but fuels anxiety.41:37 Frustration over customers waiting in the shop.45:21 Grateful for the podcast, overcoming struggles, and improved work.48:31 Exciting plans for Asda's upcoming conversations.51:36 Please comment, share, and subscribe to the podcast. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

In this episode, Jeff Compton is joined by Christopher Johnson, who talks about the complex challenges of pricing and efficiency in the automotive repair business. Christopher shares his experiences with demanding repairs, such as fixing harness issues in caravans and managing intermittent faults in Chrysler vehicles. Jeff discusses the physical toll of the job and both emphasize the importance of investing in quality tools and involving young people in hands-on work.00:00 High mileage Trailblazer, but not essential vehicle.03:37 Transmission lines leaking causing shifting problem.06:36 Recurring plantar fasciitis causing severe leg pain.11:47 Tool truck drivers provide valuable industry insight.15:28 Endless argument resolved by personal commitment and convenience.16:50 Joking about lights, cheap purchases, forgetful moments.19:45 Young people need hands-on learning opportunities.25:00 Paid for repair, found missing fuses.27:32 Story about dealing with non-self-healing harnesses.29:44 Offered $70-$80 for connector, but declined.32:34 Navigating the fine line of pricing.37:15 The Ontario government is rumored to enforce strict inspections.39:11 Thick mud on the car, spare tire flat.43:33 Tech waits for seal, another tech cuts exhaust.46:27 Chrysler injectors causing fuel trim imbalance issue.50:05 Seeking feedback, thanks for listening, see you soon. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

In this episode, Jeff Compton wraps up his time with Andrew Fischer. They discuss the challenges and opportunities within the automotive repair industry. Jeff acknowledges the importance of technicians advocating for better career opportunities while Andrew emphasizes the need for shops to provide value through training and honest conversations with clients. They'll also talk about the significance of positive mentorship, with both Jeff and Andrew reflecting on their personal experiences and the impact of good guides in shaping careers. 00:00 Montgomery Gentry song, tattoos, scars, conversation.04:16 Jeff and his sons became family to me.08:44 Met S2 and S3, got job offer.11:59 Super dad cape emerges during son's depression.12:57 Instructors impact lives and change futures.16:48 Struggling with mentors, finding humor in adversity.19:54 Encouraging self-learning and independence as a mentor.23:53 Fighting misinformation in industry is crucial.27:46 Learning from bad experiences shapes future actions.31:13 Fostering dialogue to improve understanding and implementation.33:54 Struggle with money and chaos requires better leadership.37:12 Increased focus on self-worth and value.38:45 Realizing high repair costs impacts competitive pricing.44:40 Frustration over misdiagnosis and wasted money.47:23 Honesty, retainer fees, and training are crucial for shops.51:14 No fuel leak, just running rich, peace.53:06 Personal growth, evolving, industry shift, positive mindset.57:31 Challenges of communication and understanding in tech.58:15 Tech, not owner, avoids bias, an important perspective. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

Today Andrew Fischer shares what shaped his career path, including family health issues and rebellious teenage years. Jeff and Andrew discuss coping mechanisms and how important accountability is in overcoming personal struggles. Andrew also highlights his journey from feeling burnt out at a GM dealership to finding renewed motivation at the Super Saturday event, emphasizing the value of mentorship and networking in the industry.06:31 Passionate about cars and skilled with machines.07:45 Teenage trouble moved back with Grandpa.10:34 Employers acknowledge both brilliance and mistakes.14:43 Sometimes I overthink and make mistakes.19:43 Learning transmissions, inspired by Brandon Stackler.20:25 Attending event in Chicago after career burnout.24:12 New teacher feels pressure, not at fault.26:56 Struggled with teens, and job loss during the pandemic.30:25 Learning to support without being consumed emotionally.34:15 Overcoming past, proud, grateful for friendships.36:57 Prefers solitude but values accountability and support.41:17 Jaded Mechanic podcast: part two next week Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

In this episode, Jeff Compton continues his discussion with David Carrol, diving into the pressures faced by automotive technicians to obsess over their work. David emphasizes the unrealistic expectation for technicians to diagnose issues perfectly every time, advocating instead for a healthy work-life balance. Additionally, they discuss the frustrations of transitioning traditional family businesses to newer, more efficient methods, drawing on David's own experiences with the challenges and successes of implementing change. 00:00 Adversity led to strategic business improvements.06:20 Offered advice based on shared experiences.12:48 Discussion about vehicle inspection and maintenance issues.19:36 Over-promised, struggling to guide and mentor.23:32 Balancing work and family life is challenging.26:41 Challenges of being a diagnostic technician.32:02 Despite challenges, achieved great success but then slowed.37:56 Leaving allowed strong finish, seeking motivated helper.43:30 Struggling to find qualified workers with tools.48:02 Start with basic tools, and build your own.56:30 Need money to solve technician shortage problems.59:33 Thank you for your valuable time and insights. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

Jeff Compton and David Carrol discuss Ford's improvements in labor coverage for warranty claims and highlight the necessity of diagnostic fees for maintaining a transparent and sustainable business. Jeff emphasizes the importance of using proper parts and dealing with the frustrations of balancing cost and quality for customers. They also stress the value of honesty and transparency in the diagnostic process, ensuring customers understand and are comfortable with the services provided. 00:00 Reluctant to pay for professional service.03:29 Small family-owned shop in La Plata, Maryland.07:48 Confusion about expensive car repairs and popularity.09:37 Relies on Brian Pollock for diesel expertise.14:55 Maintaining customer satisfaction and upholding reputation.17:52 Customers value smooth, professional, and transparent service.19:41 Documentation is crucial for demonstrating repair value to customers.22:30 Learning to build value for services provided.27:32 Disagreement over customer billing and inspection process.28:46 Honesty about diagnostic fees leads to success.33:00 Considering fixing the truck again without customer interaction.36:32 Reluctant about paying for professional services.40:03 A Friend helped me get a job at a dealership.41:38 Frustration over flat rate and pay bump.45:31 An Overwhelming work schedule led to a self-employment decision.47:27 Striving for quality, led to overwork and burnout.52:16 Watch how I post in online forums.55:51 Job offer negotiation with flexible work schedule.57:44 Follow successful techs and start your own. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

In this episode, Jeff Compton and Codey Taggart wrap up their conversation. Codey shares his journey from mobile car repairs to opening his own shop. Codey emphasizes the importance of having competent diagnostic technicians to maintain a shop's reputation and success. Jeff and Codey discuss the need to portray automotive technicians as clean-cut professionals and address the challenges posed by non-technical individuals in leadership roles. 00:00 Being let go for speaking up at work.06:21 Technicians should demand respect and professionalism.08:01 Frustrations with the workload, diag issues, and tasks.12:49 Diagnostic tech is crucial for the shop's reputation.17:00 Exciting work in electronics needs broader visibility.18:05 Uncertain if I shared the video and the importance of the image.22:29 Worked on mobile mechanics out of necessity.27:06 Profitable repairs on caravan airbag and evap.28:32 Trucking industry boss known for electrical expertise.32:03 The Service writer questioned my diagnosis, leading to conflict.36:33 Frustration with lack of opportunities for technicians.39:07 New owners discovering valuable information and support.44:24 Please share, subscribe, and join us weekly. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

In this episode, Jeff Compton is joined by Codey Taggart, who sheds light on the challenges within the automotive repair industry. Codey discusses the impact of mechanics' attitudes on job satisfaction and retention in shops. He shares his observations on seasoned mechanics feeling stuck due to limited options and the negative influence of cost-cutting measures by management.00:00 Trying to fix things in the old building.07:13 Avoid discounting problems by considering family connections.10:35 Ensure you're paid for work unrelated to you.19:40 Multiple repairs, issues with wiring and identification.23:17 Cost cutting leads to lazy, chaotic work.28:10 Adapt to best processes, create efficiency.33:38 Nissan and Ford stores combine, diluting talent.37:44 Frustration with leadership and long-term employees.43:29 Focusing on real stories instead of distractions.51:44 Need to hire for efficient automotive shop.57:21 Unable to move due to the housing market.58:58 Issues scheduling installation of a second-floor lift.01:04:23 Prioritize facility improvements to retain technicians effectively.01:10:23 Loyalty in automotive shops despite poor conditions. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff