Podcasts about auto care

Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at the NAPA Now Conference celebrating NAPA Auto Care's 100th anniversary, Jason Rainey, Vice President of NAPA Auto Care, and Matt Crumpton, Director of Program Development, introduce the Team Tool Rebate program, which helps technicians manage tool debt while providing shops with funds to reward and retain talent. The conversation also emphasized NAPA's apprenticeship and training programs, showcasing the company's commitment to education, workforce development, and genuine partnerships. Rainey and Crumpton highlight NAPA's dedication to listening to its Auto Care members and delivering solutions that go beyond parts, aiming to uplift the industry through support, innovation, and strong shop culture. Matt Crumpton, Director of Program Development, NAPA Auto Care Jason Rainey, Vice President NAPA Auto Care. Jason's previous episodes HERE Show Notes: Watch Full Video Episode Introduction to NAPA NOW Conference (00:00:00) Training Focus at NAPA NOW (00:05:07) Introduction of Team Tool Rebate (00:06:22) The Concept Behind Team Tool Rebate (00:07:33) Allocation Process for Rebate Funds (00:10:59) Creating a Positive Shop Culture (00:12:25) Rebate Program Impact (00:15:02) Strengthening Relationships with Members (00:15:59) Understanding NAPA's Programs (00:17:08) Partnerships in the Automotive Industry (00:17:56) Team Tool Rebate Launch (00:19:51) Celebrating Partnerships (00:21:28) Engaging Technicians (00:22:17) Listening to Member Feedback (00:23:13) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube:

Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at Vision Hi-Tech Training & Expo 2025, discover the transformative power of apprenticeship programs in the automotive industry. Learn about the success stories, effective strategies, challenges, and the importance of mentoring in training the next generation of automotive technologists. Jake Sorensen and Zach Coccimiglio, McNeil's Auto Care in Sandy, UT. Listen to Jake's previous episodes HERE Bill Weaver, NAPA Autotech Trainer. Listen to Bill's previous episodes HERE Show Notes: Watch Full Video Episode Vision Hi-Tech Training & Expo: https://visionkc.com/ Introduction to the Episode (00:00:00) Apprentice Programs Discussion (00:01:06) NAPA Apprentice Program Development (00:02:10) Mentorship in Apprenticeship (00:03:30) EV Training Center Experience (00:03:49) Motivation Behind Rapid Progress (00:05:35) Learning and Application (00:06:04) Self-Motivation and Accountability (00:08:01) Discipline in Apprenticeship (00:08:19) Recruiting for Apprenticeships (00:10:16) Management Support for Apprenticeships (00:10:56) Apprenticeship Program Structure (00:11:54) Challenges in Apprenticeship Programs (00:12:26) Investment in Apprenticeship (00:12:47) Importance of Trade Schools (00:16:27) Challenges in Hiring (00:16:39) Reality of Pay Expectations (00:18:39) Recruitment Challenges (00:20:36) Understanding Career Interests (00:22:26) Industry Challenges (00:23:30) Apprenticeship Experience (00:24:34) Training Structure (00:25:06) Learning Through Teaching (00:25:41) Program Development Success (00:26:38) Identifying Potential Apprentices (00:28:12) Early Assessment of Fit (00:29:58) Mentoring Role (00:31:27) Apprenticeship Perspectives (00:33:14) Mentor Rotation Benefits (00:35:24) Training Opportunities (00:36:44) Unicorns in the Industry (00:38:39) Call to Action for Shop Owners (00:40:29) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's...

Brandon Steckler and Keith Perkins join Tomi and myself this week on the show to talk about their upcoming trip to Australia (June 2025), for the Autocare 2025 event in Brisbane. They share the subjects they'll be instructing on, what they're most excited about for the trip, and also some interesting info about Koalas! Autocare 2025 Event Website- https://www.autocare.org.au/Website- https://autodiagpodcast.com/Facebook Group- https://www.facebook.com/groups/223994012068320/YouTube- https://www.youtube.com/@automotivediagnosticpodcas8832Email- STmobilediag@gmail.comPlease make sure to check out our sponsors!SJ Auto Solutions- https://sjautosolutions.com/Automotive Seminars- https://automotiveseminars.com/L1 Automotive Training- https://www.l1training.com/Autorescue tools- https://autorescuetools.com/       

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Kathleen Callahan, who delves into her role in fostering relationships within the automotive industry through her involvement with Women in Auto Care and ACA. Kathleen shares her eye-opening experience of testifying before Congress on HR 906, emphasizing the importance of supporting independent shop owners in the legislative process. The conversation also touches on the impacts of right-to-repair legislation and the need for better collaboration between shop owners and manufacturers. Before you think the automotive industry isn't for you or consider the legislative impacts on your shop, make sure to tune in!00:00 Writer's Creative Autonomy08:32 "Unexpected Heatwave Adventure"14:44 Female Front Desk Success15:52 Manufacturer Vision vs. Engineering Teams25:51 Tent Lunch Tensions Erupt26:45 Women Leaders in Auto Care32:39 Florida Lawsuit over Shared Driving Data37:02 Collaboration Over Conflict in Auto Industry43:56 Compounding Pharmacies and Price Gouging48:36 Back Pain, Dispensary, Police Encounter56:23 Concerns for Vagrants' Well-being57:27 Missing Person's Human Story01:02:40 Membership Sign-Up Button

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Lisa Foshee is the Senior Vice President, Government Affairs and General Counsel for the Auto Care Association. Today, she gives an update about the just re-introduced repair act bill in Congress. Will it get passed this time? Where is it on the Trump Administration's priority list? And why do automakers care so much about withholding information? Braxton and Lisa get into all this. 00:00 "Renewed Legislative Efforts Underway"05:44 "Industry Efforts Enable Lobbying Pause"08:00 Legal Victory, Appeal, and Federal Push12:23 Trump's US-Focused Tariff Strategy14:46 Tariff Uncertainty Strains Businesses17:20 "Subscribe and Connect for Updates"

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!In this episode, Braxton Critcher is joined by Maryann Croce, Lorraine Klein, and Melissa "Birdie" Patterson to honor the life and legacy of Maylan Newton. They each tell fascinating stories of how they met Maylan and what he then would mean to them through the years. Maylan had a passion for helping women in the industry, and each of these women are a testament to that fact. If you have stories or thoughts you'd like to share about Maylan, drop them in the comments or email Braxton@automotiverepairnewstoday.  If you'd like to support the Amazing Women in Auto Care in honor of Maylan, you can HERE00:00 "Honoring Malin Newton's Legacy"03:18 Remembering Malan's Impactful Support09:22 Cherished Memories of a Mentor12:43 "Automotive Education Guru's Impact"13:28 "Creating Consistent Legacy Businesses"16:37 Master Connector in Business Relationships22:01 Empowering Women's Automotive Group24:12 Malan's Vision for Women in Automotive27:02 "Share Your Stories and Comments"

Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!Help those in need after the LA fires - CLICK HERETOUCH HERE for more on Snap-On's 2025 lineupNominate someone for the SEMA Hall of Fame HEREThis episode covers significant updates in the automotive aftermarket industry. Key points include the surge in vehicle thefts facilitated by stolen aftermarket scan tools and the efforts by NASTIF to curb this trend with a new validation program. The upcoming Women in Auto Care conference is highlighted, focusing on networking, education, and raising scholarship funds. Additionally, Bosch's relaunch of its premium battery offerings with the S5 and S6 lines is discussed, promising longer lifespans and enhanced power for modern vehicles.

Thanks to AutoFix AutoShop Coaching for their support of this podcast. Get one-on-one personalized coaching with a free strategy call HERE Braxton Critcher and Elle Lawhead, from Women in Auto Care, discuss how women impact the automotive industry. Elle highlights the success of Women in Auto Care's scholarship program, which has awarded $425,000 to 81 women in the past year to attend trade school. Braxton emphasizes how increasing female participation brings diverse perspectives and improves the industry.00:00 Sharing positive stories to uplift the industry.04:57 Empowering women enhances the auto care industry.07:34 Pandemic impacted women's careers, but leadership increasing.10:49 Women in auto care offer scholarships and retain talent.16:44 Most didn't choose the auto industry but loved it.18:03 Supporting lifesavers through automotive pandemic efforts.23:39 Advice for uncertain career changers in the industry.26:56 Passion, learning, preparation, automotive industry opportunities available.30:03 Women in Auto Care conference, Atlanta: education, networking.34:05 Women in Auto Care: Social media and events presence.35:10 Women gaining influence in the automotive repair industry.

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The idea of this podcast is to stretch our comfort zones and grow.Growth isn't automatic or instant - it's a journey.In this episode of Speak Up! Effective Communication - our host Craig O'Neill welcomes loyal listener, Darrin Mallett. Darrin is the owner of Kilgore Tire and Auto Care in Kilgore, Texas and Darrin exemplifies what it means to be on a journey of growth. Craig and Darrin meet regularly on software implementation and best practices in their day-to-day work, but they quickly realize they are operating with a similar vocabulary on matters relating to behavior and change. Quickly they realized they had been reading books from the same author, one Michael Easter. The books referenced here are “The Comfort Crisis” and “Scarcity Brain.”As their conversations continued over the past few months, it became clear to Craig that Darrin's outlook will resonate and encourage our other loyal listeners, and here we are!The conversation focuses on a catalyst for change that put Darrin on the path he is on now.After attending a leadership conference encouraged by his 20 group - he emerged, changed man, became focused on health and is developing positive leadership characteristics.The change is obvious to those who love and work with him.Topics Include:The aura you project in a roomThe difference from I can to I willSetting and maintaining clear expectations for othersHolding oneself accountable before holding other accountableBarriers to growthThe practice to “Check that conversation”Removing the victim mindsetThe importance of writing goalsMisogis and takeaways from the Comfort CrisisWe know our Speak Up listeners will be cheering for Darrin on his goal in 2025 to overcome his discomfort with public speaking, and we hope you'll share some feedback for Darrin on his first ever Podcast interview after listening to this episode. Share your comments at speakup@craigoneill.net or let us know if you have a topic you'd like to bring to the show!!Watch Full Video EpisodeJoin Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmastersThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute's coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop...

Nominate someone today for the AACF Humanitarian Award!Watch back the NASTF General MeetingsAAA Automotive Apprenticeship ProgramToday's top stories on the podcast include the passing of Sam Meineke, founder of the Meineke brand, and his influential legacy in the auto repair industry. The Auto Care Association's critique of proposed tariffs by the Trump administration is highlighted, focusing on potential disruptions to supply chains and increased repair costs. Additionally, insights from a 360 Insights study reveal challenges independent repair shops face with manufacturer support programs, emphasizing barriers like lack of awareness and difficulty in program usage.

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Rob Anspach interviews Greg Buckley of Buckley's Auto Care of Wilmington Delaware on legacy and trust as well as customer service, reviews, family and the future. The post Ep 317 – Legacy & Trust in the Auto Care Industry first appeared on Rob Anspach's E-Heroes.

Morton Grove car repair team ProAuto (847-906-2395) wants to help you prepare for the coming winter with an 8-step vehicle maintenance checklist. To make sure you don't end up stuck this winter, visit https://www.proautoillinois.com/8-quick-step-guide-to-winter-car-preparation-for-family-road-trips ProAuto City: Morton Grove Address: 6100 W Dempster St Website: https://proautoillinois.com/ Phone: +1 847 232 7777 Email: julie@proautoillinois.com

We're joined this week by Jacki Lutz, Director of Content for the communication team at Auto Care Association and host of 'Carpool Confessions'. In this episode, we discuss the right to repair movement crucial to automotive independence and consumer choice. The conversation dives into the challenges faced by independent auto repair shops due to new vehicle technology, the data rights of vehicle owners, and the implications of wireless data transmission to automakers. Jacki also touches on personal branding, workforce development in the auto industry, and various professional development insights. If you want to tell your legislators you support Right to Repair, visit https://www.repairact.com to send them a letter.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Greg Buckley from Buckley's Auto Care at the ETI Tool Tech. Greg shares his journey of stepping back from day-to-day shop operations to empower his manager's autonomy. The conversation dives into personal data concerns with automotive technology, revealing insights into how Apple and Google might influence the industry. Additionally, Greg discusses the impact of COVID-19 on his life, detailing the lingering effects on his sense of taste and smell.00:00 Enthusiastic about innovative network infrastructure concepts.08:39 Perspective on car security and data collection.15:59 Experiencing high-tech car features and subscription model.17:47 AI-driven customer profiling and personalized assistance.23:55 Research on car entertainment usage for car companies.28:57 Dislike for new cars and fly by wire.36:11 Customer declined overpriced air filter for Nissan.41:33 Monitoring shop operations, grooming staff for success.48:25 Struggles to manage shop, need better planning.53:08 Diversifying income for multiple shops dilemma discussed.54:33 Need one manager for each store crew.01:04:27 Playing around with morning show ideas.01:05:30 You carry the show with intelligence, subtly.

Steve's Auto Care in Novato, CA, is more than just a repair shop; it's a testament to honesty and quality in the auto service industry. For years, owner Steve Lite has cultivated a reputation not only for expert vehicle repairs but also a community-focused approach that prioritizes genuine service over quick profits. Yelp reviewer Christine P shares how trust and integrity won her business, and made her a customer for life.

Steve's Auto Care in Novato, CA, is more than just a repair shop; it's a testament to honesty and quality in the auto service industry. For years, owner Steve Lite has cultivated a reputation not only for expert vehicle repairs but also a community-focused approach that prioritizes genuine service over quick profits. Yelp reviewer Christine P shares how trust and integrity won her business, and made her a customer for life. e about the episode Theme Music by and

Thanks to our Partner, NAPA Auto Care Brad Updegraff's transition from a general service technician to a visionary business owner of 6 NAPA Gold Certified locations is a story of dedication and strategic planning. Discover the milestones and the speed bumps he encountered along the way. Brad Updegraff, Dave's Ultimate Automotive, 6 locations, Austin, TX. Show Notes Watch Full Video Learn more about NAPA Auto Care Gold Certified and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Transition to the automotive field (00:01:55) Brad's transition from managing a pizza delivery company to becoming a general service technician in a small gas station repair shop. Seizing the opportunity (00:05:06) The unexpected opportunity that led Brad to become a partner in 2012 and the risks and steps involved in his journey. Building a successful partnership (00:06:15) The partnership with a former homebuilding executive and the successful merging of their expertise for store growth and development. Learning the business side (00:07:25) Brad's learning curve in understanding the business side, seeking help, and investing in personal and business development. Challenges in growth and expansion (00:10:52) The challenges in advertising, customer base, and geographical analysis that impacted the decision to halt further expansion. Recruitment and training strategies (00:12:29) Brad's recruitment strategies, including internal referrals and partnerships with local vocational schools for technician training. Promoting the industry to youth (00:14:32) The need for industry professionals to promote the technical nature of the automotive industry to young people and engage with vocational schools. Advisory Board Representation (00:17:10) Importance of representation on advisory boards for independent dealers and community colleges. Community Involvement and Giving Back (00:18:13) Support for charitable foundations, including Make-A-Wish and suicide prevention organizations. NAPA Gold Certification (00:21:28) Benefits and significance of achieving NAPA Gold certification for automotive businesses. Engagement in Training (00:23:18) Strategies for encouraging staff to participate in training and the value of owner involvement. Perpetual Learning and Magic Makers (00:27:16) The importance of perpetual learning, the concept of "magic makers," and the impact on the organization. Employee Retention and Team Building (00:29:55) Strategies for retaining employees, team building, and celebrating milestones within the organization. Work-Life Balance and Store Visits (00:32:02) Balancing work and personal life, commitment to family, and the importance of store visits for management. Intuition and Common Sense (00:33:14) The importance of intuition and common sense in business decisions and management. Succession Planning (00:34:12) Discussing internal succession planning and opportunities for employees to grow within the company. Industry Challenges and Opportunities (00:34:53) Cyclical nature of the industry, market correction, and fighting for market share. Market Trends and Customer...

I received a message on Instagram from Mckenna over at Lithium Auto Care saying that they enjoyed the podcast. We got to talking and I extended an offer for Bill Crawley the company's CEO to come on and do a product spotlight. Lithium is a car care company based out of Utah and their products are proudly made in the USA. They make everything you need to maintain and protect your vehicles exterior and interior. Some of their best sellers are their interior line of leather cleaners and conditioners. For the exterior they have a wonderful pH balanced soap, carnauba wax, a sealant polish and trim restorer. Checkout their products at www.lithiumautocare.com Support this show and follow us on Facebook: @thedetailsolutionspodcast and @thedetailsolutionspodcastdiscussiongroup or on instagram: @detailsolutionspodcast and YouTube: @thedetailsolutionspodcast1 www.aquatekcoatings.com new installers save 20% on their first order www.autobahnwindowfilms.com mention the podcast when inquiring about ppf and window tint. www.autofiber.com use code DSP for 10% off your purchase. For Towel of the Month memberships use the code totm25 for 25% off. --- Support this podcast: https://podcasters.spotify.com/pod/show/detailsolutionspodcast/support

Ever reminisce about those 'eureka' moments that make life a little bit easier? Well, Cindy Sarver and I are unpacking a treasure trove of automotive life hacks and maintenance tips that promise to fine-tune your vehicle know-how. It's all about the little things, like the joy of wireless phone chargers liberating us from the snare of cords, and the quest for that perfect car coat hanger that marries elegance with practicality. Cindy's stories from the parts department at Mercedes-Benz bring a smile as we share ingenious quick fixes, like the legendary pantyhose serpentine belt—yes, you read that right—and even how to wield a matchbook for precision when applying touch-up paint.Our banter seamlessly shifts gears to reflect on how the synergy between parts and service can drive innovation and eco-friendliness in the automotive industry. It's a celebration of collaborative spirit, one that Cindy and I have fostered over the years, proving that when departments unite, the customer and the planet both win. So if you're thirsty for more than just lukewarm water (like my unfortunate ice water situation), tune in for a refreshing blend of laughs, wisdom, and car care savvy. And remember, if our chat fuels your enthusiasm for all things automotive, we'd love to hear your thoughts in a review!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!

Thanks to our Partner, NAPA Auto Care Recorded Live at Vision Hi-Tech Training & Expo, Carm Capriotto, alongside shop owner Kim Auernheimer and industry professional Tracy Capriotto, dive into a myriad of topics relevant to the industry. They reflect on the evolution of the industry and the significance of the Women in Auto Care conference. Kim discusses her journey managing multiple shop locations and the nuances of catering to different communities, while Tracy offers insights on the benefits of personality tests like DISC for workplace harmony. The trio also examines the double-edged sword of social media's role in both personal and professional realms, advocating for a more intentional and productive use of the platforms. This episode is a trove of wisdom, emphasizing continuous personal growth and adaptation in a digitally-driven world. Kim Auernheimer, CS Automotive, 2 locations, TN. Listen to Kim's Episodes HERE. Show Notes Watch Full Video Episode The Women in Auto Care conference (00:00:42) Discussion about the annual Women in Auto Care conference, the value of self-growth, and the camaraderie of women in the industry. Shop ownership and expansion (00:01:57) Conversation about shop ownership, the acquisition of a struggling shop, and the differences between two shop locations. Understanding personality tests (00:06:08) Discussion about the DISC personality test, its significance, and how it helps in understanding oneself and others. Impact of social media (00:12:21) Reflection on the impact of social media on personal and professional lives, the excessive consumption of social media, and the need to create more and consume less. Social Media and Work-Life Balance (00:16:22) Discussion about the impact of social media on personal and professional lives, work-life balance, and the pursuit of validation through likes and comments. Authenticity on Social Media (00:17:52) Exploration of the trap of seeking affirmation through social media, the pressure to present a perfect life, and the importance of authenticity in online interactions. Influence of Social Media (00:20:02) Reflections on the addictive nature of social media, the impact of following strangers, and the trend of using filters and photo manipulation to create an idealized image. Challenges and Social Media (00:23:10) Insights on dealing with challenges and pain points, embracing change, and the need for internal motivation in the face of social media pressures. Social Media and Connection (00:27:02) Discussion on the loss of genuine human connection due to social media, the importance of vulnerability and genuine interaction, and the superficiality of online communication. Social Media Addiction (00:29:10) Exploration of the potential addiction to social media, the tendency to live vicariously through others, and the impact of social media on isolation and escapism. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private...

On this episode of The Gearbox Podcast, Jimmy Purdy dives into the high-octane world of drag racing with celebrated driver Ron Capps. With a nostalgic look back at his roots, Ron reflects on his formative years on the central coast and his father's influence on his passion for cars. The conversation shifts gears to the precision and teamwork involved in race car driving: from the importance of a finely-tuned vehicle to the critical role of a supportive pit crew. Ron also candidly explores his future aspirations, discussing his transition from the driver's seat to potentially nurturing the next generation of racers as a team owner.00:00 Childhood involved varied racing experiences, including dirt track.03:48 Cousin Gary via and cars shaped me.08:55 Successful drivers have mechanical knowledge from childhood.11:27 Mindset of responsible driving and vehicle care.13:36 Santa Maria had a popular drag strip, go-karting.17:02 Racing view through high-def camera glasses.20:27 Expanding business while maintaining current operations and sponsorships.24:44 Napa Auto Parts builds local community relationships.27:54 Repairs rarely go perfectly, and hiring techs is challenging.30:24 Team owners delegate; specialized team performs tasks.35:01 Staying updated on technology and industry trends.36:14 Driver communicates with crew chief for feedback.41:36 Enduring pressure and mistakes in race car driving.44:25 Seeking supportive, inclusive culture in automotive work.46:18 Memorable apology for holding up the commercial shoot.

Thanks to our Partner, NAPA Auto Care Greg Buckley discusses the importance of using analytics and performance metrics in the automotive industry. He draws parallels between managing a sports team and running an auto repair shop, emphasizing the need for owners to understand their team's strengths and weaknesses. Greg explores the idea of incentivizing performance and accountability, similar to professional athletes. Greg shares his experience with nurturing technicians and the concept of having a "farm team" to develop skills. The conversation also touches on the need for better career pathing, training, and compensation methods to retain talent and improve the industry's professionalism. Greg Buckley, owner of Buckley's Auto Care in Wilmington, and Millsboro DE.  Greg's previous episodes HERE. Show Notes Introduction to the concept of scorecards (00:02:07) Greg introduces the concept of using scorecards and analytics to measure technician performance. Technician performance metrics (00:03:03) Discussion about technicians having access to their performance data and using it for career decisions. Contract-based employment (00:04:18) Exploring the idea of creating contracts and incentives based on performance metrics. Redefining technician compensation (00:05:20) Discussing the concept of incentives and redefining technician compensation based on performance. Building a career path (00:06:20) Exploring the idea of building a career path for technicians based on performance metrics. The role of analytics in decision-making (00:09:56) Drawing parallels between sports analytics and using analytics in the automotive industry. Training and certifications (00:11:58) Discussion about using shop management systems to track technician performance and productivity. Redefining technician levels (00:15:55) Proposing the idea of redefining technician levels and career pathing within the industry. Baseball analogies (00:16:38) Using baseball analogies to explain the concept of developing technicians through different levels. Understanding team strengths and weaknesses (00:18:16) Exploring the concept of knowing individual strengths and weaknesses to improve performance and success. Grooming technicians and creating career paths (00:19:09) The importance of grooming technicians and creating a career path for their growth and development. Enhancing compensation methods (00:25:05) Exploring the need for different methods of compensation to foster team growth and development. Agreement and rewards system (00:25:58) Discussing the concept of creating agreements and rewards systems based on performance metrics for technicians. Reflecting on baseball and strategic thinking (00:26:52) Reflecting on the strategic thinking involved in baseball and its relevance to business concepts. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: 

Check out the first episode of the latest addition to our podcast lineup: Meet the Experts! This week, Howie sits down with Bill Brusard of JB AutoCARE in Weymouth, Massachusetts, to discuss the latest auto trends, the folly of electric vehicles, and more.

Dawson's Auto Care is a new, full-service mechanic shop ready to serve all your auto repair needs in Dawsonville, Georgia, run by business partners Presley Gray and Tom Bagby. Co-owner Presley Gray has been in the automotive industry for almost 20 years, specializing in all areas of care, from mechanical to customization. This transcript is […] The post Presley Gray with Dawson’s Auto Care appeared first on Business RadioX ®.

Segment 1: Craig Bolanos, Co-Founder and CEO of Wealth Management Group, joins John to talk about the market being slightly misaligned with the Federal Reserve, if he thinks we will ever get inflation down to 2%, how many interest rate cuts we will see in 2024, why we need to pay attention to energy prices, and how […]

Let's talk business with Ophir Ram, an expert in the business integration of Artificial Intelligence solutions and the owner of RamifAI Consulting. Ophir emphasizes the growing importance of AI for all businesses, highlighting the risks of ignoring it. Our second guest, Jos Selig, who is the owner of Merlin Complete Auto Care, offers tips for aspiring individuals looking to enter the auto care business. Jos shares the challenges he faced while establishing Merlin Auto Care and discusses his vision for the business, aiming to stand out in San Antonio. ▶ Subscribe to our YouTube Channel: https://goo.gl/dzqVGV ✅ Marc Ebinger, Crükus Marketing Agency

Wesley Adams, a shop manager and radio host from Cincinnati shares his experiences in leadership, the importance of course correction in business, and the value of continuous learning. He discusses his mentorship under his boss, Bryan Kauffeld, and the adjustments they made in their business during the COVID-19 pandemic. Wesley also talks about his recent shift to managing a transmission shop and the importance of intuition and situational awareness in his role. Wesley Adams, Ulmer's Auto Care, Cincinnati, OH. Show Notes: Watch Full Video Course Correction (00:01:03) The concept of course correction in various aspects of life and business. Trusting Your Team (00:06:00) Wesley Adams talks about the importance of trusting your team and seeking honest feedback for making course corrections in business. The mentorship conversation (00:08:58) Wesley talks about his boss, Bryan Kauffeld, being his mentor and teaching him about life, business, and leadership. Course correction after COVID (00:10:12) Wesley discusses how the COVID pandemic forced them to make course corrections and look for new opportunities to improve and grow. Learning to manage a transmission shop (00:10:37) Wesley talks about the challenges and learning experiences of managing a transmission shop, including different business processes and sales tactics. The importance of understanding people and their attitudes (00:16:48) Wesley discusses the importance of knowing the attitudes and personal lives of team members in order to effectively manage a business. The value of incremental improvements (00:18:05) Wesley emphasizes that small, intentional course corrections and marginal gains over time can lead to significant success. Wesley's background and moral compass (00:18:41) Wesley shares his background and how his experiences shaped his moral compass, leading him to prioritize honesty and teaching in his approach to sales and leadership. Thanks to our Partner, Dorman Trainings. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

It's Tuesday and we're all in on the ups and downs of the day as we talk about Bill Ford's entry to the UAW strike conversation. We also talk about Hawaii's very effective campaign to curb catalytic converter theft, as well as the new Netflix experience centers that take a page out of Disney's playbookA new player has stepped out of the locker room in the ongoing UAW strike negotiations yesterday, as Bill Ford, Executive Chair of Ford Motor Co., publicly urged UAW leaders to end their month-long strike. Bill Ford has participated in every union negotiation since 1982 and said he is the most “pro-union leader in the industry.”Addressing the press from Ford's historic Rouge Complex in Dearborn, Mich, Ford said, "Choosing the right path is not just about Ford's future and our ability to compete. This is about the future of the American automobile industry. Toyota, Honda, Tesla and others are loving this strike because they know the longer it goes on, the better it is for them. They will win, and all of us will lose."UAW President Shawn Fain was quick to respond,, ““Bill Ford knows exactly how to settle this strike. ... He should call up Jim Farley, tell him to stop playing games and get a deal done. It's not the UAW and Ford against foreign automakers. It's autoworkers everywhere against corporate greed. If Ford wants to be the all-American auto company, they can pay all-American wages and benefits. Workers at Tesla, Toyota, Honda, and others are not the enemy — they're the UAW members of the future."As a side note, he has recently been photographed wearing a shirt that says, “Eat the rich.”Hawaii has seen a significant reduction in catalytic converter thefts after implementing a law that regulates their sale. A combination of legislation and practical implementation has led to a stark drop in thefts over the last year.Catalytic converters, which can fetch up to $1,500 at scrapyards, are commonly stolen in many states and now, Hawaii's law requires individuals selling catalytic converters to present photo ID and sign a declaration that the part wasn't stolen.Mark Yamauchi, the owner of Yama's Auto Care in Hawaii, commented on the significant decline in catalytic converter thefts following the implementation of new laws in the state. He stated, “I did maybe a couple this year. Before, I would do at least two or three a month.” Thefts dropped from over 1,600 in 2022 to just 119 in 2023. Following in the footsteps of entertainment giants like Disney, Netflix is set to launch "Netflix House" locations by 2025. These venues will offer merchandise, food, and activities inspired by its content, aiming to deepen fan immersion in the Netflix universe.These spaces are intended to promote new content rather than primarily generate revenue, similar to strategies employed by Disney and other studios.Hosts: Paul J Daly and Kyle MountsierGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email ASOTU Instagram: https://www.instagram.com/automotivestateoftheunion

Jake Sorensen shares his experiences with running an apprentice program at McNeil's Auto Care. Initially, they were able to find suitable applicants easily, but as time went on, they faced challenges in finding the right candidates.  Jake also talked about the practical skills gap he has observed in the younger generation. He shared an anecdote about an apprentice who had never drilled a hole in a wall or hung anything before. Despite this knowledge gap, Jake believes that with the right attitude and willingness to learn, the right apprentices can become great technicians in the future. Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil's Auto Care in Sandy, UT. Listen to Jake's previous episodes HERE Show Notes Watch Full Video The challenges of finding qualified applicants (00:03:33) Jake discusses the difficulties his shop faced in finding suitable applicants for their apprentice program. The importance of communication skills (00:05:24) Jake talks about the struggle with communication and the need to adapt to the communication style of the younger generation. The strength of written skills in the younger generation (00:07:26) Jake highlights the writing skills of the younger generation and how they excel in written communication compared to verbal communication. The challenges of practical skills (00:08:35) The lack of practical skills among the younger generation and the need to walk them through basic tasks. The lengthened early stages of apprenticeship (00:10:54) The early stages of apprenticeship now take longer due to the need to teach every step from the ground up. Knowing when to let go of the wrong fit (00:14:12) The importance of recognizing within 30 to 60 days if an apprentice is the right fit and being willing to let go if they are not. Recruiting through word of mouth (00:17:23) Discussion on the challenges of recruiting individuals interested in working with their hands and fixing cars. Teaching soft skills in apprenticeship programs (00:18:37) Exploring the need to incorporate soft skills training into apprenticeship programs and bridging the gap between technical and communication skills. Breaking the barrier to entry for tools (00:21:26) Explaining how McNeil's Auto Care helps apprentices with tool acquisition through providing a shop cart, toolbox, tool credits, and a tool allowance. The challenges of apprenticeship programs (00:26:43) Discussion on the time and effort required to build a technician through an apprenticeship program. Apprenticeship vs College (00:27:05) Comparison of the value and hands-on experience gained through an apprenticeship program versus attending college. The role of a mentor in the shop (00:28:10) The difficulties and balancing act of being a mentor while still working on cars in the shop. Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Join our Insider List:

Pete McNeil discusses the changing needs of employees in the post-COVID workplace, particularly focusing on Gen Z employees. He talks about the importance of providing a positive customer experience and adapting to the preferences and attention span of Gen Z employees. He also discusses the challenges of hiring and retaining Gen Z employees, including the need for benefits, learning opportunities, and potential pay advantages. Pete McNeil, McNeil's Auto Care, Sandy and Riverton, UT. Pete's previous episodes HERE Show Notes: Watch Full Video The Legacy of Old Car Repair Tools (00:01:39) Discussion about displaying old car repair tools in the waiting room to showcase the evolution of automotive technology. The Importance of Customer Experience (00:07:21) Highlighting the exceptional service provided by a server at a restaurant and the need to recruit service advisors from industries with a focus on customer experience. Understanding Gen Z Employees (00:08:47) Exploring the characteristics and preferences of Gen Z employees, including their shorter attention span and the need for clear direction and guidance. Gen Z Challenges in the Workplace (00:09:18) Discussion on the challenges faced by Gen Z employees entering the workplace without prior working experience. Adapting to Gen Z Preferences (00:12:19) Exploring the changing expectations of Gen Z employees during job interviews, including flexible work schedules and work-life balance. Creating Hybrid Pay Programs (00:16:38) The need for customized pay programs to meet the diverse needs and preferences of employees, with examples of different pay structures. Valuing Diagnostic Technicians (00:19:31) The need to compensate diagnostic technicians accordingly. Specialization and Rewarding Expertise (00:21:31) Highlighting the importance of specialized technicians in areas like transmissions, electrical, and HVAC, and the need to reward their knowledge and time investment. The importance of involving families in social events (00:26:34) Discussion on the significance of including employees' families in non-work related special events. Creating a positive work culture through various events (00:27:29) Exploration of different events, such as boating trips and casino nights, that the company organizes to foster camaraderie and teamwork among employees. The communication preferences of Gen Z employees (00:29:40) Insights into the communication preferences of Gen Z employees, including their preference for face-to-face interactions and the low reliance on social media for communication. The changing needs of employees (00:35:23) Discussion about the need for a new way of connecting and learning with the new age employees. Adding on to the Riverton store (00:35:47) Updates on the expansion of McNeil's Auto Care in Riverton, Utah, including adding six bays and a warehouse. Appreciation for Carm Capriotto (00:36:17) Expressing gratitude for Carm Capriotto's contributions to the automotive industry and the podcast. Thanks to our Partner, Dorman Products.

It's time for the Q&A Thursday! Dane, Levi & Anthony are in the studio and ready to help answer all of your detailing and car cleaning questions with the latest in car care tips, tricks and advice!   Whether you're looking for the right products to remove brake dust from your wheels or trying to figure out what car wash technique will save you enough time to add more customers to your lineup each day, we've got you covered! Q&A Thursday is the livestream detailing talk show where chatters and viewers from around the world can ask their most pressing car washing questions or detailing curiosities as well as banter with like-minded folks for a fun-filled two hours of detail podcast goodness!   Get your detailing gear at https://www.TheRagCompany.com   S U B S C R I B E O N Y O U T U B E: ►Subscribe to our MAIN channel here: https://bit.ly/3cSRixY ►Subscribe to our FAQ channel here: https://tinyurl.com/ycm3ctuk ►Subscribe to our PODCAST channel here: https://bit.ly/2WNs12i   #carcare #detailing #carcleaning        

Join our panel as they share insights on the importance of courage, different leadership styles, the need for tough conversations, and the role of coaching and mentoring in developing courage in teams. The panelists emphasize the importance of effective communication, training, and providing individuals with the tools and confidence to make courageous decisions. They also discuss the need for leaders to make tough decisions even when uncomfortable. Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon's previous episodes HERE Jarred Downs, Steve's Automotive Specialists, Salt Lake City, UT. Alex Cronin, Ulmer's Auto Care, Cincinnati, OH. Show Notes: Watch Video Episode  Courage in Leadership (00:00:01) Discussion on the importance of courage in leadership and the different styles of leadership. Teaching Courage (00:04:19) Exploration of how to teach and develop courage in teams and the role of coaching and mentoring. Tough Conversations (00:06:33) Importance of having tough conversations as a leader and the need for transparency and clear expectations. Courage in Communication (00:08:59) The importance of checking if messaging got through and the need for leaders to visit stores and have conversations. Building Courage through Training (00:09:52) The impact of having proper procedures and training in place on an individual's ability to make courageous decisions. Confidence and Ownership (00:13:08) The relationship between confidence, ownership, and courage in making courageous decisions. Courage in Leadership (00:18:20) Discussion on building courage in service managers through coaching and empowering them to make decisions within company boundaries. Customer Experience Strategy (00:19:16) Exploration of the discretion given to service advisors to make decisions that prioritize customer satisfaction, with post-situation analysis for improvement. Tough Calls and Courage (00:20:21) Highlighting the importance of having the courage to make tough decisions for the benefit of the company, team members, and individuals, rather than relying solely on self-confidence. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today's technicians. http://DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our...

Kris Breslin, Master Technician at Team Toyota of Glen Mills, joins the program to discuss her career journey and what it is like to be a woman working as an automotive technician. Kris also provides an overview of the work she did with the KB Foundation's overnight girls mentoring camp, and why it is important for girls and young women to be familiar with the fundamentals of car repair, such as changing a tire. She also provides advice for anyone who has an expertise that they would like to share with young people.       

Wondering what's going on now with that pesky check engine light? Pick up the phone on the third Monday of every month to ask the sedan and SUV savant your questions. Bill Brussard of JB AutoCARE in Weymouth joins the show to answer lots of calls on mice in the engine, warranties, and gasoline! Then, Howie updates listeners on Boston's latest shortcomings.

Tara Topel, Greg Buckley, and Andy Bizub discuss the applications of AI in the automotive industry, focusing on the use of ChatGPT. They share examples of using AI to update handbooks, create repair procedures, educate service advisors, and enhance the customer experience. They also discuss the challenges and potential benefits of using AI in customer-facing interactions. While AI has benefits, it should be used as a supplement rather than a replacement for human connection. Tara Topel, Topel's Service Center Inc. Tara's previous episodes HERE. Greg Buckley, Buckley's Auto Care in Wilmington, and Millsboro DE.  Greg's previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy's previous episodes HERE. Show Notes: Watch Video Episode HERE Utilizing AI to Update Team Member Handbook (00:03:18) Tara highlights the time-saving and efficiency-boosting benefits of using AI to update her team member handbook. Infusing Personal Touch into AI-Generated Content (00:04:51) The panel emphasizes the importance of adding their own personal touch to AI-generated content. Streamlining Repair Procedures with AI (00:09:15) Discussion on how AI, specifically ChatGPT, is used to generate repair procedures and streamline the process. Customizing AI-Generated Content for Consumers (00:10:07) Debate on tailoring AI-generated content to enhance value and understanding for consumers, considering the need for detailed repair procedures. Advantages and Challenges of AI in the Automotive Industry (00:17:40) Exploration of the benefits and potential challenges of implementing AI technology, including its evolving nature and impact on businesses. Refining AI-Generated Content (00:18:35) Discussion on the challenges and improvements in AI-generated content, highlighting the need for fine-tuning by coders. Leveraging Chat Bots for Personalized Content (00:19:44) Exploring the potential benefits of using chat bots to deliver personalized and accurate answers to customer inquiries, enhancing the customer-facing aspect of businesses. Creating Valuable Content with AI (00:23:20) The importance of investing effort into content creation, following guidelines, and adding personal touches to ensure valuable and beneficial content for specific locations. Personalizing Client Interactions with AI (00:27:05) The potential of using AI to personalize interactions with clients based on their preferences and profiles. Expanding Beyond Automotive Services (00:33:25) The importance of engaging with communities and utilizing AI to create interactive community pages, offering more than just automotive services. Mercedes' AI in the Cockpit (00:36:05) Discussion about the...

What are the challenges of making dispatch work in the automotive aftermarket industry? Our guests share their experiences with dispatch in their companies, emphasizing communication, flexibility, and teamwork. They also discuss the qualities of a good dispatcher and the need for policies and procedures in unexpected events. They stress the importance of simplifying technical information and building trust with customers. The episode concludes with a discussion of the interaction between dispatchers, customers, and technicians and the immense responsibility that comes with the job. John Long, Total True Automotive, Shertz Auto Service, Schertz, TX.  John's previous episodes HERE. Nick Howard, GM at Reggie's Motor Works. Steve Braun, Director of Sales & Customer Service, Ulmer's Auto Care, Cincinnati, OH. Reggie Stewart, Reggie's Motor Works, and Noble Auto Service in Noblesville, IN, Euro Specialist. Reggie's previous episodes HERE Show Notes: Watch Video Episode HERE The Art and Science of Dispatching [RR 849] Dispatch roles (00:03:13) The different roles involved in dispatch, such as parts person and dispatcher, and how they are separate in their companies. Creating an app for dispatch (00:04:39) The idea of creating an app for dispatch training and how it could help service professionals learn how to handle different situations. Dispatching in a Lean and Mean Shop (00:06:33) Dispatching in a two-store building with no parts people The Art and Science of Dispatching (00:08:05) The importance of having a culture and team strengths to support dispatching, as well as the balance between innate abilities and training. Finding the Ideal Candidate for Dispatching (00:10:12) The DISC test and the ideal candidate for dispatching, including the importance of customer service, rules, influence, and decision-making skills. Dispatch policies (00:12:53) The importance of having policies in place for dispatch, including what happens if the person in charge is unavailable. Handling roadblocks (00:14:22) How to handle unexpected issues that arise during the day, including adapting and finding solutions. Team dispatching (00:19:42) The idea of having everyone on the team responsible for dispatching, with clear goals and good communication. Teams Philosophy (00:20:22) The importance of having a team philosophy and how it affects efficiency and dispatch. Customer Experience Officer (00:22:21) The concept of having a CXO (Customer Experience Officer) in a business and how it can improve the customer experience. They suggest giving every team member the title of Chief Experience Officer. Dispatch and Diagnoses (00:25:15) The challenges of dispatching cars for...

After being incarcerated at age 20, Meshell Baker realized that the people who stay out of jail work and launched her career in sales. In this episode, Meshell shares some of her tips for working in sales including the power of positive energy and placing the focus of a sales call on what the person you are trying to sell to needs, rather than what you want to sell them. Meshell also talks about her recent and upcoming speaking engagements, how PR has helped her and building her personal brand.   4:36 – Meshell talks about how her career in sales began.   11:55 – Meshell shares how positivity helps people working in sales and marketing.   14:57 – Meshell describes imposter syndrome.   19:01 – Meshell explains that in sales you want to prepare to have a call about the person you are trying to sell to and why doing this is so important.   25:14 – Meshell talks about her keynote speaking engagements, focusing on women working in male-dominated industries.   27:13 – Meshell explains how she has benefited from public relations.  28:37 – Meshell describes how she has built a strong personal brand.   31:35 – Meshell shares some resources that have helped her.     Quote   “It is on the marketer or the seller to leave that person better off because when they are ready to make the purchase or make the decision, you will come top of mind. Now, if you try to cajole and connive and convince them right there on the spot and you try to manipulate the situation... What people really don't understand about the power of positivity is that we are emotional creatures and what you evoke in that person when you are trying to manipulate, they know it. They don't understand why they don't necessarily connect with you or why there are red flags going off, but internally they have been exposed to your disingenuousness. Positivity is just the impact. I always say positivity is a direct path to profits.” – Meshell Baker, Chief Confidence Igniter    Links:   Listen to Episode 235 with Kris Kelso to learn more about imposter syndrome.   Listen to Lynn Campbell's episode on The PR Maven® Podcast.     “Start with Why” by Simon Sinek: https://www.amazon.com/Start-Why-Leaders-Inspire-Everyone/dp/1591846447   UPS: https://www.ups.com/us/en/global.page   Women in Auto Care: https://www.autocare.org/networking-and-development/communities/women-in-auto-care   Any Baby Can: https://anybabycan.org/   Women in Trucking: https://www.womenintrucking.org/   “Think and Grow Rich” by Napoleon Hill: https://www.amazon.com/Think-Grow-Rich-Landmark-Bestseller/dp/1585424331   “The Four Agreements” by Don Miguel Ruiz: https://www.amazon.com/Four-Agreements-Practical-Personal-Freedom/dp/1878424319     About the guest:      Meshell Baker understands that many founders, business owners and sales leaders struggle with doubt, their inner critic and imposter syndrome. She is on a mission to ignite confident belief in as many people as possible.  Meshell Baker is a sales and confidence igniter, exhilarating keynote speaker and confident living catalyst who masterfully guides her clients to capitalize on their current conditions and leverage obstacles as opportunities, and confidently convert more conversations into raving fan clients. Meshell has phenomenal results, accolades and awards and has compiled an incredible track record of raving recommendations with clients over the past 25+ years.    Looking to connect:             LinkedIn: https://www.linkedin.com/in/meshellrbaker   Twitter: @MeshellRBaker  Instagram: @meshellrbaker  Facebook: https://www.facebook.com/meshell.baker   Website: www.meshellbaker.com   

Are you struggling to retain top employees in the automotive aftermarket industry? Look no further than this episode featuring Dan Taylor, David Askwith, and Bryan Kauffeld, who share their experiences and strategies for hiring and keeping good teammates. They agree that employee retention is crucial for businesses of all sizes and starts with hiring. They discuss the importance of communication, accountability, surveys, referrals, training, and career pathing. They also stress the importance of creating a positive culture to retain top talent. Bryan Kauffeld, Ulmer's Auto Care, Cincinnati, OH. David Askwith,Managing Director, Auto Stream Car Care, MD. David's previous episodes HERE Dan Taylor, Senior Business Advisor, Transformers Institute. Dan's previous episodes HERE Show Notes: Watch Video Episode HERE (00:02:38) The importance of employee retention and having consistent teammates who meet expectations and standards can set businesses up for long-term success. (00:04:08) The importance of hiring high-quality people who align with the company's core values and how one bad apple can severely damage a good team. (00:05:05 - 00:05:50) The difficulty of finding good employees and the importance of retaining top employees. (00:05:50 - 00:07:00) The benefits of having a high referral rate and how it makes hiring easier. (00:09:34) Retaining the right employees saves money in the long run, and the importance of investing in training, communication, accountability, surveys, referrals, and career pathing to improve retention. (00:09:59 - 00:10:54) The importance of overcommunication and emotional intelligence in biweekly meetings with leaders and quarterly meetings with technicians to discuss pay issues, production, and individual needs. (00:14:07 - 00:15:16) The use of Survey Monkey to conduct employee satisfaction surveys and the importance of communication in reducing fires and increasing employee engagement. (00:16:12) The importance of accountability in a team and how it helps retain top employees. (00:18:14) Soft skills and positive affirmations in retaining employees. (00:20:03) Setting goals and KPIs for employees and holding them accountable. (00:21:38) The importance of training in retaining employees (00:24:42) The importance of electric vehicle training and the need to stay current with industry changes, including the rise of electric vehicles and the need for new diagnostic skills. (00:26:21) Leadership sets a precedent for training (00:28:18) The cost of training is worth it for retention, and there is a direct correlation between training and retention. (00:29:54) Creating a career path for employees and showing them a long-term future with the organization can increase retention. Consider having one-on-one meetings with direct reports twice a year to discuss training plans and goals. (00:31:48) The EOS process (00:33:31) Dan Taylor...

You've made a deal to buy a business. You sign the papers, and the owner agrees to stay on to help with the transition. You believe you've set yourself up for success only to have everything turn upside down. What do you do?Jesse and Candice Beuttenmuller purchased TJ's Alignment & Repair thinking they were buying their dream, only to have it turn into a nightmare. Topics Discussed:How many recordings have you set up since you've been here? 0:00How they went through the banks to get the business started. 4:04How long did it take you to realize that this was a problem? 9:06He took us to court over his tools. 12:50Did you ever get in contact with any of the community college students? 20:24There's a difference between a hand-up and a handout. 27:16The hit and run of a loaner vehicle. 32:59Drugs that are gateway drugs. 38:24Buying vehicles as a loaner. 41:34There is nothing you can tell people that will make them stop. 42:42Where do Candice and Jesse go? 48:13David's last class in five years. 51:11Hiring as a service advisor. 55:48The story of the dead cat in the car. 1:01:43 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

During Today's episode #106 Work Flow for Auto Repair Shops We Talk About: What's the ProblemWhat's the fixSteps to correct the issueThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:30% increase in revenue by improving transparency and trust50% reduction in time spent researching and ordering parts10% increase in profit margins through robust reportingIn this podcast episode, Coach Chris Cotton Owner and Lead Coach from Autofix Auto Shop Coaching hosts Rodney, an automotive shop owner with 25 years of experience with two shops, to discuss workflow for auto repair shops. Brent, another coach from Autofix Auto Shop Coaching, also joins the conversation. The speakers discuss challenges in managing workflow, improving efficiency, and attracting and retaining qualified technicians.They suggest implementing digital processes, hiring more service advisors and technicians, and separating the shops to focus on specific services. The episode provides practical advice and suggestions for improving shop workflow and emphasizes the importance of going digital and improving parts-receiving processes.Click here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88Don't forget to rate and review us! Connect with Chris:chris@autofixsos.com940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae**Introduction [00:00:02]**Coach Chris Cotton introduces himself and Coach Brent and Autofix Auto Shop Coaching, thanks to AutoLeap for their support, and previews the episode.**Rodney's background [00:01:48]**Rodney introduces himself as an automotive shop owner with 25 years of experience and two shops, and explains his interest in improving shop workflow.**Softball questions [00:03:09]**Chris asks Rodney about his favorite superhero growing up and what he wanted to be when he grew up.**Rodney's career progression [00:04:19]**Rodney talks about growing up in Florence, South Carolina, transferring schools to study auto mechanics, and starting his own business at 19 years old.**Brent's question [00:06:21]**Brent asks Rodney about his shop's current processes for intake and creating shop flow.**Workflow and Customer Service [00:07:13]**Rodney explains the workflow and customer service model in his two auto repair shops.**Shop Management System [00:09:08]**Rodney shares that he uses Mitchell in both shops and Brent asks about the digitalization of the process.**Estimate Presentation [00:12:55]**Brent asks about how estimates are presented to customers and suggests using text messages with links to the estimate.**Ordering Parts [00:14:08]**Brent asks about who orders parts and Rodney explains that the service advisor orders them electronically.**Technicians writing up parts list [00:14:47]**Coach Chris suggests having technicians write up their parts list and labor times to avoid parts ordering and receiving issues.**Adding another service advisor [00:15:47]**Coach Chris recommends adding another service advisor to increase car count and build better customer relationships.**Receiving parts efficiently...

Kim + Tracy Capriotto spend time in this episode laughing, chatting, and sharing about key moments in the industry, career transitions, and working with family. Tracy shares her battle with an internal dialogue. Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shopsTalking PointsWorking with family. You're either crazy or an angel. I think it's an angel. What's your top tip for working with family?what was it like watching your dad take on the automotive world with his podcast?at what point did you think you wanted in on that?what has the transition like for you joining your dad?let's chat about your Women in Auto Care involvement - what are your favorite events? what are you doing in that group? Your greatest lesson?your favorite podcast episode you've done so farfunniest edits + bloopersLagniappe (Books, Links, Other Podcasts, etc)Tracy's Women in Auto Care PodcastCarm's Podcast Episode about their Adoption StoryHow To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com

Jesse and Brittany discuss the recent proliferation of online scammers, including a new method using Artificial Intelligence, listener emails and voicemails related to our ongoing conversation about trans rights being human rights, Missouri State Republicans spar over an anti-LGBTQ bill and gift the show with a new drop, Marianne Williamson's blast from the past where she noted Fox News/conservatives are nicer to her, George Santos' latest troubles and latest accusations of scamtastic behavior, a recent case in Washington state where a podcast host and her husband were murdered by a stalker, and Takin' Care of Biz feat. AutoCare Haven Dallas.Washington Post article on scammers: https://www.washingtonpost.com/technology/2023/03/05/ai-voice-scam/AutoCare Haven Dallas: https://autocarehaven.org/SUPPORT THE SHOW ON PATREON: http://www.TeamDollemore.comNEW MERCH AVAILABLE AT: http://www.dollemore.infoJoin the private Facebook listener group - https://www.facebook.com/groups/1770575259637583Leave a voicemail of fewer than three minutes to (657) 464-7609.Show Facebook - http://www.facebook.com/IDoubtPodcastShow Twitter- http://www.twitter.com/IDoubtItPodcastJesse on Twitter: https://www.twitter.com/dollemoreBrittany on Twitter: https://www.twitter.com/brittanyepageSupport the show – Buy a T-Shirt, Hoodie, Mug, or Tote – https://www.dollemore.infoPatreon – http://www.dollemore.com/patreonPayPal – http://www.dollemore.com/paypalAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Will diagnostic work overtake remove and replace work? How will you position and present your shop as a technologically advanced repair center? What training will our employees need? How will artificial intelligence impact our industry? Will we be prepared? Join Jake Sorensen, Chris Chesney and Derek Kaufman as they discuss the shop of the future. Watch Episode HERE Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil's Auto Care in Sandy, UT Listen to Jake's previous episodes HERE Chris Chesney, Training and Organizational Development, Repairify. Chris' previous episodes HERE Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek's previous episodes HERE Show Notes: Looking up and reading service procedures is already a must, but even more so as technology advances. Example: ADAS systems now require calibrations when performing repairs like an alignment or bumper cover removal. If you change a headlight assembly that requires bumper R&R, you may need to perform a radar calibration. The only way to know for sure is to read service information. Reading technical information/technical reading skills- much different than reading newspaper or Facebook posts, a book etc. Evelyn Wood speed reading course- reading with purpose An explosion of information- computing power for all industries  2022 captures over a trillion data points that will be aggregated to provide insights AI- mining data for trends Diffusion of innovation curve- 17+ years for EV's We have expected Technicians to be masters of everything.  Many better diagnostic technicians are inefficient at R&R and do not enjoy it. Shift mindset to a technology industry Even today, electric vehicles account for 18% of new vehicles sold, and those won't be in our bays tomorrow. By 2030 the population of vehicles in operations, over 300 million, and only 8% will be electrified.

Grace is joined by Bill Brusard of JB AutoCARE in Weymouth, Massachusetts, to answer all of your car inquiries. From classic questions to peculiar problems, Bill's got simply the facts for you and your vehicle.

This episode takes a close look at the 20 Highest Franchise Loan Default Rates in 2023. We analyze the data from multiple sources and provide you with the most up-to-date information regarding these loan default rates. This episode is designed to help small business owners make informed decisions for their future endeavors, as well as give existing business owners' insight into how to better manage their finances. Dental Fix Rx Franchise Owner Sued for 18 years of Royalty Payment Video: https://youtu.be/WjtuY18G-iE This episode was based on an exclusive Vetted Biz analysis, click here for the full report: https://www.vettedbiz.com/40-worst-franchises-by-sba-loan/ Need help finding the right franchise? Click here: https://www.vettedbiz.com/franchise-search/ 00:00 Introduction 01:24 Patrice & Associates 01:38 Experimax, Jon Smith Subs, The Brothers & SubZero Ice Cream 02:01 30 Minute Hit, Burgerim, Window Genie, Launch & ProLift 02:34 The Lost Cajun, Zoup, Honest-1 Auto Care & Qualicare 02:53 STOP Restoration, Bahama Buck's, Handyman & Concrete Craft 03:20 Dental Fix & UFC Gym 03:54 Conclusion #HighestFranchiseLoanDefaultRates #FranchiseFindings If you are looking for more information, you can connect with us through our networks: https://www.vettedbiz.com/ https://www.linkedin.com/company/vettedbiz/ https://www.facebook.com/vettedbiz https://www.tiktok.com/@businessandfranchiseinus

Ilhan Omar addresses her past anti-Semitic comments, Eric Swalwell addresses his previous "relationship" with a Chinese spy, and Adam Schiff addresses accusations of public deception. Which is the worst? Then, Grace welcomes Bill Brusard of JB AutoCARE in North Weymouth to the show to answer all of your car questions. Tune in for tips on critters under your hood and wipers that aren't wiping.

Grace welcomes auto mechanic Bill Brussard to the show to answer listeners' questions on all things cars. Bill and Grace kick it into gear with a conversation spanning everything from key fobs to antifreeze. Wondering if you should love it or list it? See if Bill believes, "It's cheaper to keep her" in every scenario!

Jarred and Bill kick it into gear this Black Friday as they take over for Grace on The Grace Curley Show. Bill Brussard of JB Auto CARE in Weymouth, MA, takes questions from listeners regarding all things cars: crankshafts, warranty coverages, and cash for hybrids.