For The Record

Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes (https://remarkableresults.biz/?s=Maylan+Newton) . “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer. Talking Points: Get Away from the Price Driven model of Business and get back to the Quality and Relationship Business Stop quoting price over the phone If you quote a price, make it the last thing you do not the first You don’t have to be cheap to be busy Price can be 6th or 7th on a customers list of needs When you quote a price over the phone you are setting up to be a more difficult repair process and saleWhat happened to the quote you gave me The service write needs skill to not quote a price over the phone Vehicles are too complex and sophisticated to quote a price over the phoneIt is not your dad’s Oldsmobile We are cannibalizing our industry by quoting a price Do you really want the customer who wants the lowest price? In today’s climate spend extra effort to tell the customers about your touchless transaction and the sanitizing efforts you are putting forth If customers wanted a cheap price there would not be top shops out there not dealing with price first We need to show the value of what we do and be proud of our investments in people, training and equipment Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone. Maryann was a banker turned business owner. Tony was a technician turned shop owner. She is also a member of Women in Auto Care and owns  (http://smallbizvantage.com/) Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns  (https://remarkableresults.biz/?s=maryann+croce) . Talking points: We never taught financial terms and budgeting in our youth Budgeting is one of the reasons people struggle with finances Do you understand if you pay the minimum on a credit card, how much you pay over time principle and interest? If you are struggling financially in your personal life, you will struggle with it in your business life The stress is very tough to manage Get help with financial management and budgeting Tell your school boards and teachers that we need financial education or simple budgeting Resources:Dave Ramsey Mike Micahlowicz “Profit First” SP Link Budgeting helps you stay out of financial trouble and the ups and downs of a business cycle It is too easy to swipe a card and lose track of what you are spending Don’t spend what you don’t have

Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click  (https://remarkableresults.biz/?s=Cecil+Bullard) . Institute for Automotive Business Excellence  (https://www.iforabe.com/) .   Talking Points: Re-thinking parts margins based on pricing transparency from online parts sellers He doesn’t like the strategy that we need to re-think how we Consider what your parts and equipment suppliers do for you.Local availability Training Support of local and regional events We need to dictate how we run our business not the other way aroundWe have a lot invested in our shops Don’t let the online market to influence how you run your business If you buy parts from an online supplier you are helping them and hurting yourself Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes  (https://remarkableresults.biz/?s=palermo) . Key Talking Points: Why do shops put other shops down?Possibly they don’t know where the next job is coming from They don’t have a value proposition for the customer so negative talk persists Bottom feeders will do anything and say anything to capture a sale There is no secret sauce to protect. Networking is the rule! Observe other companies on how their systems and processes work. Take ideas back to your company As independents we are nimble, we can make quick changes vs the big corporate players Always be learning and look for the small improvements that over time will have a big impact on your business Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodes (https://remarkableresults.biz/?s=kevin+lekas) . Key Talking Points: myASE renewal app is now branded ASE Renewal APP One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board www.aserenewalapp.com (http://www.aserenewalapp.com) Certify without going to a testing center Automotive certifications only at this time A1 - A9   Participation is you are expired, nearing or currently certified The APP will have some new tech questions There will be second and third chance questions that will be similar to the one you did not get correct Designed for a 12 month cycle Certification Without Expiration Future:L1 is being looked at. A challenging project that they are considering G1 Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process. In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes  (https://remarkableresults.biz/?s=kim+auernheimer) . Key Talking Points: Gallop poll says 70% of employees are not engaged in the business they work for Reflect and identify a disengaged employee. Take note:Quick to complain First to see the bad parts of their job Complain about their co-workes Do the basic/bare minimum in their work duties Not willing to cooperate to find solutions Fight the needs of the business Quick to tell people that they are not happy Not friendly to be around Don’t show at social events or team building. Loner. They quit your business but keep getting a paycheck from you. They stay. 12% of happy workers are more productive than those that are not The productivity of your business is dependent on happy employees The biggest factor is the employee’s relationship with their bossAre you the tripping point of disengaged employees? The culture of our business, first and foremost, drives happy employees, customers and owners Step back and make sure you (owner) is not the problem Speak to your key people and find out why they like to come to work each day Fall back in love with your business. Find your pride Learn from others Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most...

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today. Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are  (https://remarkableresults.biz/?s=%22greenwood%22) . Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC)  (http://www.aaec.ca/) . Key Talking Points: We are in a knowledge-based business Your billed hours are a productivity measurement Sales is an activity measure Net profit is created by being productive What is your productivity level/measure in your shop Average needs to be 2.5 hours per RO The industry is coming in at 1.4 and 1.7 per RO What is your business mix?Commercial / Consumer Take the total labor revenue you billed last year divide by your labor rateYou get the number of billed hours you sold Take the number of RO and divide by that number (billed hours sold) Improved average hours of billed labor will build your net profit. Productivity creates net profit Activity just keeps you busy  Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician...

Ben Johnson, Director, Project Management, Mitchell 1 Key Talking Points: Some companies challenges is its own success Business start with a vision and a why Over time we tend to not focus on your why but our what If you look at your competition and feel you have to duplicate or mimic what they are ding and it doesn’t fit into your why then don’t do it. If you live your WHY then the money will come   Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute. Jerry Holcom owns S & S Service Center in Kansas City, MO, is a co-founder of Vision and is the past President of the Midwest Auto Care Alliance (MWACA). Talking Points: Getting and keeping technicians continues to be a big problem Scholarships are an answer for the training of our upcoming technicians Dave DeCourcey and Harvey Chan are two outstanding trainers worthy of having scholarships in their names. The Ed Schaeffer Management Scholarship honors a shop owner, manager or service advisor to honor Ed’s contribution to our industry Our legacy aftermarket trainers who have passed is an important reason to build scholarships in their names and keep their legacy going for a perfect cause. MWACA is committed to providing scholarships for technicians and your help is needed Write a check to the TTEF fund: Mail it to MWACA, 5950 N. Oak Trafficway, Suite 201, Gladstone, MO 64118You can specify a certain scholarship or it will go into the general fund This is a 501 c (3) non-for profit corp Donate items to TTEF silent auction in conjunction with Vision  You can personalize a student scholarship for $1,000 and get recognized at Vision You can endow a scholarship for years with a $20,000 check to make the scholarship self-sufficient Make TTEF a beneficiary in your Will Important links below Message from Jerry: Happy New Year everyone. Here’s to growth and success in all we do in 2020. Although I have served my 4 years as president, I have a few things to talk about and Sheri Hamilton, Executive Director, told me she would make it happen. One of my prime goals is to find ways to continue funding scholarships for students, current technicians, and managers. These are close to my heart as Dave DeCourcey, Harvey Chan, and Ed Schaeffer were all good friends, and I feel it is not only appropriate but necessary, to honor their memories with scholarships. In addition, I have followed the careers of several of our previous student scholarship recipients and am overjoyed by the success that many of them have experienced. This is the reason we created the Ed Schaeffer Memorial Scholarship, the Dave DeCourcey Scholarship, and the Harvey Chan Memorial Scholarship (https://www.mwaca.org/awards/memorial-scholarships) each year. The TTEF is a 501(c)(3) organization, so any contributions should be tax-deductible. I urge you to write a check to TTEF for whatever amount you can afford (and a little more). We also have the silent auction in cooperation with VISION, so if you have an item that may have value to anyone else, please donate it to the silent auction to benefit the scholarship fund. I mentioned an endowment above, and that is a fantastic method of funding the foundation. If you would like to have one of our student scholarships sponsored by your company, you can send a check for $1,000 and note that you would like to help present the “XYZ Company TTEF Scholarship” at our Celebration of Independents on Saturday evening of VISION. If you send a check for $20,000 made out to TTEF, we’ll let you help present the award for several years! Our industry needs young people that want to be in the auto repair business, and this is one of the best ways for you to help get some people in the door. Please consider writing a check to TTEF for $1,000 or $20,000 or whatever amount you can contribute. Also, make a donation to the silent auction. (https://link.visionkc.com/SilentAuctionDonationForm) You’ll actually be helping to solve the technician shortage and you will feel good about helping your industry by helping attract more competent...

Steve Finzel, Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may just relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids. Find Steve's previous episodes (https://remarkableresults.biz/?s=%22Steve+Finzel%22) . Talking Points So many transmission fluids Low viscosity and High viscosity are the major difference in the man fluids Getting information has been tough. LV MV are the codes. What can be used If we can’t stock all the different fluids why can’t we get information on what to use CVT fluid is green. Honda says to use the blueWhen you order it you’ll find it is yellow All too confusing Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/app/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com) to learn more.

FTR 081 Brian Sump - Never Let Your Foot Off The Pedal Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works and keep the pedal to the metal. This is a great lesson in making small changes and pay attention to the results. Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader. Brian now has four locations. Listen to Brian’s previous episodes (https://remarkableresults.biz/?s=Brian+sump) Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/app/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com) to learn more.

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes  (https://remarkableresults.biz/?s=%22fanslow%22) . Talking Points:At Matt's shop they create a three-fold flyer on any new equipment the shop buys and get it to the local shops Shops do take advantage Matt has shops take advantage of diagnostics and programming He does not loan the tool but does the work that the tool is used for He gives free adviceOn what tools he would use or area to look at Potential for referrals Some problems are very basic and that means there is a training/knowledge gap Sometimes young techs are thrust into a situation without the knowledge and proper equipment Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/app/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm)   Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com) to learn more.

Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes  (https://remarkableresults.biz/?s=%22bizub%22) . Talking Points:We attack each other based on emotions and not facts Does the supply industry know what they have to do to support the service professional? Found a youtube video on comparing spark plugs from two different sourcesThe reviewer checked with the supplier and discovered that the Amazon plugs were counterfeit Andy posted on a social media groupThe rub is how someone stood up for a product’s quality especially if the national manufacturer said it was counterfeit. Why would a national company stake its reputation on a false claim We are helping each other more and more. Too many still are critiquing and criticizing each other and this doesn’t help in a positive way Andy is not going to respond to negative commentary anymore We need to move ahead and be more progressive (mailto:carm@remarkableresults.biz) (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/coffee/) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket's premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record. Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of the aftermarket. Talking PointsLet 2020 be your breakout year Be a business person and not a fix-it person The ‘Knowing-Doing Gap’ is real. Stop talking and start doing “If you aren’t sitting on the edge then you are taking up too much room” You have big responsibilities to your team and your customers. But most importantly to you and your family. You’ve invested heavily in time and money and need to start showing something for it Check our a Harvard Business Review IdeaCast titled ‘The Art of Asking For and Getting Help” http://bit.ly/2EU6ont (http://bit.ly/2EU6ont)  It is their episode 714 Start off the new year by reading Mitch Schneiders book MISFIRE: What to Do When Things Aren’t Running on All Cylinders Implement Profit First. Find episodes (https://remarkableresults.biz/?s=%22profit+first%22) . Fix your cash management Review your labor rate Want to retire and sell the business? Tough task and you may not get anywhere near what you expect and worked so hard for. Start here and listen to the many episodes that discuss succession planning (https://remarkableresults.biz/captivate-tag/succession-planning/) . Purposely plan for the new year and involve your team.Assign responsibilities (tasks) to individuals and a due date Monitor the accomplishments. Engage, and delegate (mailto:carm@remarkableresults.biz)   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  (https://www.buymeacoffee.com/carm) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes  (https://remarkableresults.biz/?s=%22fanslow%22) . The Kobayashi Maru is a training exercise in the fictional Star Trek universe designed to test the character of Starfleet Academy cadets in a no-win scenario. There was one Starfleet cadet that beat the ‘no-win’ Kobayashi Maru Do you have a Kobayashi Maru (no-win situation) in your shop or in your bays Are your supporting systems so broken that your people are designed to fail (unwittingly) and they cheat the game to win Do you get upset because your equipment, systems, and processes do not support anything but gamesmanship to win? (mailto:carm@remarkableresults.biz)   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  (https://www.buymeacoffee.com/carm) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

Josh McFarlin is an industry veteran, and a highly-regarded member of the automotive industry. Josh serves as VP of Strategic Business Operations for AirPro Diagnostics. In his position, Josh is responsible for all daily service operations including multiple technician service centers and all field personnel. Josh is ASE Master certified and holds an MBA from the University of Wisconsin.  Formerly Director of Curriculum and Product Development for I-CAR, Josh is known for his ability to form and mold strong collaborative teams, solve difficult problems and manage others with a leadership style that tackles challenges head-on. Josh’s career includes stops at Raytheon, Audi AG, Ford Motor Company, and Greenway Ford. Outside of office hours, Josh still remains connected to the industry. Among other endeavors, he currently serves as a board member for the Automotive Training Managers Council.   Key Talking Points The average age of working tech is climbing Class size at CTE is declining Can we share our stories of success within the aftermarket Work ethic and passion got him where he is today What is the potential of what is next in your career? Are you willing to move to look for a new opportunity? Do we know what opportunities exist in the automotive job market? You may not see the crossroad coming. Keep your eyes wide open Your opportunities may not be easily seen but they will get bigger every day Grease monkey is a term of endearment for him and his colleagues but not healthy as a ‘label’ in the industry Walk by an open door and find out what is inside CTE Student to Ford Technician to the Ford Help Desk to Audi to Raytheon, to  I-Car to AirPro   A special thanks to Josh McFarlin for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on  iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm  HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  HERE (https://remarkableresults.biz/app/) . (https://www.buymeacoffee.com/carm) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

Bill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 21 years.  He believes that processes and procedures are very important to a successful shop along with having FUN. He says that you need to make FUN an important part of your day because this business can be challenging. (we all know that). Hear Bill’s previous episodes (https://remarkableresults.biz/?s=%22bill+hill%22) . Key Talking Points Staff engagement in training Bill pays for all training classes They can go to any class they want It could be an excel spreadsheet class or one on photography. All training is great Searches his suppliers for top classes Technicians and service advisors need to have a minimum of 40 hours a year to qualify for a bonus At the end of the year, all training hours are calculated The week  before Christmas team member gets a bonus based on the number of hours of training Example: If a technician took 100 hours of training they would get 25% of the hours times their pay rate (25 hours x $30 pay rate or $750 training bonus) Bill believes in a cash reward vs a ham or a holiday party A special thanks to Bill Hill for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on  iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm  HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  HERE (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) (https://www.buymeacoffee.com/carm) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

Deb Van Batenburg and her husband Craig own Automotive Career Development Center [ACDC]. Deb is his partner and vice-president. Deb has writes for AutoInc Magazine and speaks throughout the industry. Hear Deb’s previous episodes (https://remarkableresults.biz/?s=%22van+batenburg%22) .   Key Talking Points We are living with and tolerating things in your life that are ridiculous We should take time to fix things we constantly tolerate We tolerate both at home and at work  Identify the things that you tolerate and create a by-pass strategy to fix/correct  A special thanks to Deb Van Batenburg for her contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on  iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm  HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  HERE (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) (https://www.buymeacoffee.com/carm) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana. Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing.  This spurred a quest for learning. Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables  (https://remarkableresults.biz/?s=bob+heipp) .   Key Talking Points 80/20 Rule. The Pareto Principle Stop enabling the 80% who are not committed to training Silver Bullets to not help anyone. They cost customers lots of money Many want to help but it can be enabling and not teaching We help people and inform them of the answers by encouraging training and a commitment to learn and not just use hand-outs to solve customer problems   A special thanks to Bob Heipp for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on  iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm  HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  HERE (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002. Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes  (https://remarkableresults.biz/?s=%22haas%22) .   Key Talking Points We have to know what they are doing As independents, we do not have the kind of money for marketing They can attract technician talent An organization polled 16,000 people that had recently visited the service department at a new car dealership. The survey was skewed because they were all dealership people Two of every three visits service visits are to independent shops. (Source October 2019 Fixed Ops Journal) Bill doesn’t want our aftermarket customer to have a service experience form a dealership. He recommends: Let your customer know that you’ll support a recall notice. Keep them away from the dealership, do the legwork for them. Don’t let them feel the poor service of dealerships Don’t let them get talked out of their vehicle to buy a new one Don’t let an aggressive service advisor sell them a ton of work, then you lose Become the place you’ll ever need to go for service, and warranty on your vehicle.   A special thanks to Bill Haas for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on  iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm  HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  HERE (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer...

Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode (https://remarkableresults.biz/?s=mike+davidson) . (https://remarkableresults.biz/e466/) Key Talking Points: Shop owners can get audited by the Department of Labor Wage and Hour issues are very real and must be understood Mike sites information from an article from Dennis McCarron showing the types of penalties from non-compliance to wage and hour laws. He shares the numbers: $342,926, $306,000, $174,400, $76,000 Careful with your own interpretation of wage and hour exemptions. Keeping your costs down can happen in other ways than in shortcuts on how and what you pay your people Mike wrote a book on wage and hour compliance.  Listen podcast 466 in detail on wage and hour with Mike. Link above. A special thanks to Mike Davidson for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Mike Davidson Episode 466 (https://remarkableresults.biz/e466/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) Love what we do? Love what you hear? Buy Carm a cup of java. He loves his coffee. (https://www.buymeacoffee.com/carm)   This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Attracting young people into our industry: Help to Take Skills USA to the Next Level  Tim Dwyer is an automotive education specialist at ConsuLab, a manufacturer, and provider of automotive training aids.  After 25 years of ownership, he sold his business Superwrench Import Auto in Tulsa, OK to pursue a teaching career at Oklahoma State University Institute of Technology. There he helped start and instruct the Pro-Tech Automotive Internship program for 12 years. Hear Tim’s previous episodes  (https://remarkableresults.biz/?s=%22tim+dwyer%22) . Key Talking Points: Skills USA Nationals has 103 different contests going on at once. It is all Career and Technical Education under one roof (CTE) Perfectly placed  but mostly unrecognized by many in our industry Skills  begin locally,  then through state and national Over 20 football fields full of Skills test stations  There is also a World Skills every other year  Some countries offer award money and  lifetime jobs for the winners of this contest $36 Million is spent to put on this event GM donated a 2018 Malibu to the gold medal winner’s program We need to start bragging about these events that will help attract young people into our industry Designing a skills contest: Attention to detail All stations need to appropriately challenging Consistently repeatable Have a real-world application Equipment, tools, and information Bond with parents and a reason to go to school Skills show a career path Instructors need to step up their game Consulab supports Skills at many levels As an industry, we must support this program Volunteer to judge a local contest Offer financial support to help pay for travel to the next level contests Some state and local winner don’t go to the next level because of funding issues We should offer an additional celebration of excellence to all participants and the winners Shops can promote Skills in their own network and community This is a spectator sport A special thanks to Tim Dwyer for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) Love what we do? Love what you hear? Buy Carm a cup of java. He loves his coffee. (https://www.buymeacoffee.com/carm)   This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn...

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.  Matt Fanslow’s Previous Episodes  (https://remarkableresults.biz/?s=%22fanslow%22) .   Key Talking Points: Matt Fanslow or Carm Capriotto give no advice and does not propose to be an expert on diet and/or exercise From a weight-loss perspective, diet maybe most important It is easier to put 1000 calories in your body than to burn it off He has read over 200 articles on diet He lost a lot of weight and continues to carefully watch his weight through diet We have too many in our society that are walking around feeling hungry, but they have energy stored as fat. They can’t access it. A special thanks to Matt Fanslow for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) Love what we do? Love what you hear? Buy Carm a cup of java. He loves his coffee. (https://www.buymeacoffee.com/carm)   This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

For 20 years, Ron Ipach, co-founder or Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle. Marketing auto repair services is all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results. Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses. Ron Ipach’s Previous Episodes (https://remarkableresults.biz/?s=%22ron+Ipach%22) .   Key Talking Points Many technicians turned into shop owners struggle with their business When technicians they were making more than now as shop owners Some are not cut-out to be shop owners They are having too many sleepless nights and they aren’t spending enough time with spouse, family There is no shame in closing your shop if you are not making enough money and undeserving your family The industry needs talented technicians A special thanks to Ron Ipach for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) (https://www.buymeacoffee.com/carm)   This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Rick White’s Previous Episodes  (https://remarkableresults.biz/?s=%22rick+white%22) . Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference. Key Talking Points You need to come to training Don’t expect a different result tomorrow if you do the same every day You do not know everything. If you did things would be going amazing More to do and receive from an event like ASTE A special thanks to Rick White for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) (https://www.buymeacoffee.com/carm)   This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Key Talking Points: Where are the struggling shops? They are hidden. They don’t want to be discovered. But you know who they are. Just look at their shop you can tell. Knock on their door. Or better yet, if you are struggling, ASK, yes ASK. You will easily find help. YES, it is highly personal to admit you need help, but it can be cathartic and the best first step you can make.  I saw first hand at ASTE this weekend people that put their hands up and said ‘Im’ Struggling and I need Help’ It was an awesome sight. I met a few and they are making the first steps to recovering their business. Too many haven’t cashed their last few paychecks, are on credit hold with their suppliers and need guidance and a new start. PRIDE prevents asking for help. But we know that and you need to accept your circumstance and ASK Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) (https://www.buymeacoffee.com/carm) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6)   This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002. Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes  (https://remarkableresults.biz/?s=%22haas%22) .   Key Talking Points Dealer Pricing Margin is a big factor in your overall profitability You’ve got to mark-up no matter where you buy your parts the parts margin you need to maintain your net operating profit Includes Insurance/Warranty companies. The owner may have to pay a deductible to you Always keep in mind that the customer is the vehicle owner not the Insurance/Warranty Company If our labor rate is set on pure mathematics and the need to generate the right net income then your parts margins cannot be compromised. How much do you charge? Based on where you used to work/work for Can’t have the mindset you charge less you would get more customers and compare pricing to other businesses Value your services Not hitting parts gross profit targets excuses- buying parts from the dealer, source of parts should have no effect on what you’re selling parts for  Should have pricing strategy- buy part for X, sell for Y, profit is Z Never allow an unrelated third party to influence profit strategy- including warranty companies, the vehicle owner is your customer, not the warranty company   A special thanks to Bill Haas for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6)   This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that...

Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years  and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode  (https://remarkableresults.biz/?s=mike+davidson) . Key Talking Points: Biggest need in the industry- tech shortage Marketing- what are you doing to promote a positive outlook about being in the industry? There are people who like the criteria of what it takes to join the aftermarket Mike has been doing apprentices since 2012 Where do we find apprentices? Homeschool industry interested in skilled trades, students are used to working in a structured environment. Sign up with Facebook groups/attend book fairs/ad in yearbooks Students working on their own since five years old and obeying their parents for a long time They have been working in a structured environment You’ve got to have a structured apprentice program so these parents get a chance to review it A special thanks to Mike Davidson for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) (https://www.buymeacoffee.com/carm) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image.  Matt Fanslow’s Previous Episodes  (https://remarkableresults.biz/?s=%22fanslow%22) . Ever watch a reality TV show that covers a business make-over or purchase? Feel like you empathize with the owner? Do you know deep in your heart that what you are doing isn’t working?  Ever feel you are digging a hole and it is getting deeper? Do you know specificially which challenges you need to overcome first? Where do you start?… People, Processes or Product. Catch the banter between Matt Fanslow and me – For The Record. Key Talking Points: Ever find yourself yelling at the TV because the owners don’t get it No commonsense Passion to play their hobby but not run a business Sometimes you can see yourself in those episodes and can relate to the problems you have Use these shows to make a pivot in your life. Learn from them. Don’t go into denial if you see yourself Many people (employees of the business) who have given up re-invent themselves because they see a re-newed business and culture Matt sees an aftermarket parallel to the restaurant business The kitchen brigade is like our auto technicians. They are generating repaired vehicles Communication breakdown and quality drops Attention to detail of the entire experience Leadership is a major reason businesses flourish A special thanks to Matt Fanslow for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6)   This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Rena Rennebohm is CEO and Creator of Empowered Advisor. With over 20 years of experience in the automotive industry, Rena has always had a passion for helping people. As a Service Advisor, she found every way possible to improve and utilize her skills. Implementing new techniques with basic fundamentals gave Rena the ability to become one of the most sought after Trainers and Coaches in our field. Dedicating her time training Service Advisors with one-on-one calls, webinars, and classes is what she lives for. With high energy and understanding, rapid and continued improvement has been shown across the board from her clients. Listen to Rena’s previous episodes  (https://remarkableresults.biz/?s=%22Renna+Rennebohm%C2%A0%22) .   Key Talking Points: Stop hiring me to change your business. She is there to enhance customer service. Their business management profit issues need to be placed in the hands of a business coach She is a change agent for the service advisor, not the business Too much pressure on the advisor to change the business. Not their responsibility This training will not change the core of the business Service advisor coaches support the owner at their counter. A strong third party to drive sales results Service advisor training can discover if the role is or isn’t right for them. Some leave and some are asked to leave because they cannot make the cut. Therefore the value of not keeping a marginal advisor on the counter. Rena sees the potential tenure (good fit) of the advisor within 30 -90 days An owner can get into the way of training transfer because they get in the way of training and new systems  Not enough shop owners are committed to this type of training One on one service advisor training is relatively new. A weekly call brings up the accountability to the training and results   A special thanks to Rena Rennebohm for her contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6)   This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career includes time as a technician, shop owner, technical trainer and on the staff of the automotive industry’s oldest and largest association representing automotive service and collision repair businesses. While at the association Bill had the opportunity to work with all segments of the industry. His knowledge of the industry has been shared on many occasions as he has been invited to speak at numerous industry events as well as providing testimony at hearings of the US Congress and several state legislatures on important legislation and regulation affecting the automotive industry. Bill received the Accredited Automotive Manager (AAM) credential from the automotive management institute in 1996 and has been a member of the automotive management institute’s faculty since 2002. Bill is also the business manager for NACAT, the North American Council of Automotive Teachers. His services include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation. Listen to Bill’s previous episodes  (https://remarkableresults.biz/?s=%22haas%22) .   Key Talking Points Back in the day when R12 rose in price because of a tax, we had a chance to change who purchased refrigerant.  Today the Clean Air Act requires all technicians who work on refrigerant systems who purchase refrigerant R134A and R1234YF in quantities of 2 pounds or more need a certification called ‘Section 609’. MACS hold these certifications Anyone can purchase refrigerant in sizes below 2 pounds. Bill says we missed an opportunity to take this product out of the hands of the consumer. Since we are on the verge of the data issue; ownership, privacy, access.  Will we use this opportunity to be sure the ‘right’ people are qualified to vehicle data? What will the vehicle owner do with their data if they get access to it. Will they have access to repair ADAS systems on their own? Who are the professionals going to be? We could elevate the industry to a new level of professionalism by limiting who gets access to the vehicle data They will need training, skill sets, and equipment to qualify access to vehicle data Consider security professionals and their access to key codes. This template exists to take data access to the right people (definition to be determined) We need to be proactive to be sure this is done correctly. It needs to be supported by the entire industry. Across the board United we can approach the OE’s with a strong plan for data access They may be worried about liability instead of taking all the work to the dealership. They don’t have the capacity to do all the work  The data needs to be safe   A special thanks to Bill Haas for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://www.spotify.com/us/)   This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software....

Jeff has been involved in the Automotive Industry since 1993. He spent 9 years as a Manufacturer’s Representative selling Automotive Parts and Accessories to clients in the Pacific Northwest. During that time, he worked directly with dozens of Manufacturers and Importers of Parts and Accessories to find distribution across all levels of the Automotive Industry.   Jeff founded The Rudnick Group in 2002 calling directly on Automotive Repair Facilities to serve their marketing needs. Initially, The Rudnick Group focused on Reminder Mailers utilizing CustomerLink’s services; this relationship continued until CustomerLink sold to Intuit. Quickly, The Rudnick Group added Brand Development, Website Design and Management, Web Marketing Services and a comprehensive Direct Mail offering. The Rudnick Group became Pit Crew Marketing in 2006 when eWardMe Auto Shop Rewards was launched.   Jeff is an avid skier, backpacker, mountain biker and traveler. Jeff’s home base is currently The Big Island of Hawaii just outside Hilo.   Key Talking Points Disruptors and challenges going on right now Shop owner s do not know of the opportunity they have Shop owners are not harnessing their buying power or intellectual property We need to be lean and mean and manage our costs Why don’t things get less expensive when there is an economy of scale When you grow branches is the industry getting economy of scale on subscriptions Own your brand and control your own marketing A special thanks to Jeff Rudnick for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Key Talking Points Lyft plans to start with 25 service centers around the country Wanted to see the activity in the Lyft Service Center in Philadelphia Plans to service the ride-share industry Shocked about the volume that was going through this location. It was ¾ full Reluctant to accommodate this marketplace in his shop The waiting room was sparse but did have coffee and water Observed a brake job being done and a detailer cleaning the inside  GM has invested $500 million in LYFT He observed discount cards from a dealership on the counter Can independents bring in some of the ride-share maintenance business? It is possible that the ride-share driver may not know how to extract the most value from their vehicle Don’t ignore this LYFT business model. They will become a fleet operator and pull volume from the market Ask your customer base to help keep their ride-share vehicle safe and reliable   A special thanks to Greg Buckley for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Tomi Oliva is the owner and operator of San Jose Automotive Center in Chicago, IL. He grew up working in the family business. The primary business back then was tire related, but they did venture into some general repair. This is when he realized what he was going to be when he grew up . The tire side of the business was a chore but once he got a taste for the automotive service business, he knew his professional direction. So much so that he went against his father’s wishes and attended UTI Glendale Heights where he graduated in 2004. After graduating, he worked for a Nissan Dealer for a while before returning to Chicago to take over his Father’s Tire Business. Tomi converted the tire shop into a full general repair business. San Jose Automotive Center is now an automotive general service business and has been since 2015. About two years ago, he started attended technical training and meeting others that shared his same passion for diagnostics. The relationships that he developed from these courses and training events have opened doors to some awesome opportunities. To say that Tomi is satisfied with his career choice and industry involvement would be an understatement, but he’s just getting started.  Listen to Tomi’s previous episodes (https://remarkableresults.biz/?s=%22Oliva%22) . A special thanks to Tomi Oliva for his contribution to the aftermarket. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Carm Capriotto is a connector of aftermarket professionals and is the founder and host of Remarkable Results Radio, the premier automotive aftermarket industry podcast. It’s talk radio for aftermarket professionals.  Through interviews with the best in the business, sharing their unfiltered, honest and sincere stories with the goal of helping others solve their pain points and share knowledge. Important Links: (http://www.brakesforbreasts.com/request-information-to-participate) (http://www.brakesforbreasts.com) (https://remarkableresults.biz/facebook-live/cc035/) (https://brakesforbreasts.wixsite.com/shopresources) (https://docs.wixstatic.com/ugd/042c35_794c58b2474c4e43910397f676599004.pdf)   A special thanks to Laura Frank and Leigh Anne Best for helping me with these links and for their unselfish work for Brakes For Breasts. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

Justin Barrett is the owner and operator of Barrett Automotive, Cornelia, GA. He is excited about the future of this industry with autonomous vehicles and the role the independent repair shop will play in that arena, and with the changing landscape how we are going to have to be nimble and adapt to stay relevant. Leadership is something that is extremely challenging to him but rewarding when done right. He had some leadership failures and wins which are adding to his growth in that area. His biggest challenge right now is the same thing that he is working on and that is building a great team. In the last 18 months, he had gone from leading himself and one other to leading 6 and still adding to keep up with growth.  Find out more about Justin’s episodes (https://remarkableresults.biz/?s=%22Justin+Barrett%22) . (http://www.barrett-automotive.com) Key Talking Points What does your customer expect from you? Clean and Organized should be the rule   Dirty and cigarette smoke doesn’t make it today What would be the customer expectations of this environment? Your shop needs to be intentional on how it looks and smells to the customer This develops trust and it starts in the lobby Your customer will realize how much you care about their vehicle if you don’t care about your facility Your ‘internal’ customers also want a clean and organized facility How will you attract top talent Clean and organization is on purpose Tech clean their bay at lunchtime and at the end of the day The appearance of our technicians is also important Our technicians are critical to the overall success of the company Minimum hours of training for Justin’s shop is 40 hours per year with 80 being a goal Why aren’t every training venue maxed out with 50,000 technicians getting training? We close the shop to get the training required Put a line item in your budget Inspections are required for every customer Customers appreciate this service Helps minimize the visit of a tow truck to his shop with his customer’s  car When you start DVI you’ll find so much wrong with the vehicle and you’ll be nervous about quoting the most critical service needed   A special thanks to Justin Barrett for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management  Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business.  Matt Fanslow’s Previous Episodes  (https://remarkableresults.biz/?s=%22fanslow%22) . Key Talking Points Shop owners and manager who were technicians should be able to best understand how to manage KPIs As a technician: You learned systems, processes and routines that made you efficient at your task. Systems in diagnostics help you attain your goal. No different in managing/leading a shop The shop management system (SMS)can be compared to a scan tool KPI’s are no different than scan data PIDs Decisions on altering KPIs performance is no different than using the data from the scan tool to do further testing to find the exact ‘culpret’ or problem with the KPI Using a KPIs for a shotgun diag on the business may not necessarily be right. You may need to go deeper to find the root cause of the problem. Are there other tests on the business that could corroborate the higher-level problem As you go deeper you may find deeper issues, same as in diagnosing a vehicle technical problem.   A special thanks to Matt Fanslow for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.

ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held this year. ASA Annual Meeting  Networking Leading edge training The only association with both mechanical and collision members ASA meetings are all about education AMi is now working with FCA Ray Fisher new Executive Director is doing a great job ASA Launched its own APP There is a technology and Telematics Forum coming up in September 2019 in Troy, MI   A special thanks to Roy Schnepper for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.   Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Judi Haglin and husband Dana own Haglin Automotive Inc., a full-service auto repair shop in Boulder, CO, and they’ve been leaders in the Boulder auto repair industry since 1981. Judi and Dana have a super working relationship and they pay attention to details, share a core value; ‘Everyone Speaks’ that is part of their strong business culture. They received Motor Age’s Top Shop honor in 2015. Key to their success is they know their roles and together make a strong business owner. They say, “Fixing cars is secondary, we are primarily solving our customer’s problems”. Look for Judi’s previous episodes  (https://remarkableresults.biz/?s=haglin) . Key Talking Points: Power over data is important to help move your business forward Knowledge is great but implementation is most important You must track your marketing source to evaluate your marketing ROI How did the customer find us? Just ask. Enter in your POS system Track number of visits from the original source. Are your customers that you get from sources coming back for a second or third time. This is a critical part of understanding your investment Judi believes if they come back by the 3rd time, they are a ‘customer’ Your data will build up either acquisition or retention Judi is making good decisions Her online presence is where she should spend her money There are no marketing silver bullets Based on your demographics Try many different things Know your data to verify that your money invested will bring you a return. Best way is to ask your customer where they found us. Know your one-time visitor percentage and the source of it. That will help you understand if you should keep investing in that source. Frequency is very important New customer percentage Are you gaining 20% new customers a year. Stat you lose 10% every year   A special thanks to Judi Haglin for sharing her passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more.   Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.   Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America. S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs. An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes  (https://remarkableresults.biz/?s=%22kyle+holt%22) . Jay Goninen is president of Find A Wrench, which is a recruiting service used by shops around the country to assist them in finding Technicians. Jay’s company purchased a popular niche job board called FindAMechanic.com.  Jay has a passion for promoting the industry and the many talented people we work with, and to be a voice for ‘those who don’t like to promote themselves.  Listen to Jay’s previous episodes  (https://remarkableresults.biz/?s=Jay+Goninen) .   Key Talking Points: Recruiting while your shop is at full employment Don’t wait to recruit for a new technician 74% of shops are looking for technicians and are open to entry-level technicians Creating a solid technician requires an investment of time. Start today. It is not if you are going to lose a technician but when  Proactive looking helps build a pipeline of candidates You must be intentional on finding or going after high-quality team members   A special thanks to Kyle Holt and Jay Goninen for sharing their passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)     (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do...

With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute. Jerry Holcom owns S & S Service Center in Kansas City, MO,  is a co-founder of Vision and is the current President of the Midwest Auto Care Alliance (MWACA).   Key Talking Points: Your supplier or training companies invest time and money to hold meetings to help you grow stronger Respect their investment in you Your commitment, your RSVP to attend is your word Your commitment and your attendance shows your professionalism People in their private and anonymous internet world allows comments that mask the true problems Be accountable and professional for your word.         A special thanks to Jerry Holcom for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes  HERE (https://remarkableresults.biz/?s=%22fanslow%22) .   Key Talking Points: Look outside the industry to learn how to successfully promote the industry Matt takes a big leap and ties a concept of promoting professional wrestling to the aftermarket The main champion would make other champions look bad It made more sense to build the other guy up to help all players and build their performance group and have the fans appreciate all wrestlers We have a choice not to run a competitor shop into the ground. Help build them up You may have more training, one piece of equipment that succeeded in repairing the shop. You may be a better shop but there is no reason to put another shop (player) down. You win, the customer wins but do not trash your opponent.     A special thanks to Matt Fanslow for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Tom Lambert, owner of Shadetree Automotive. Tom Lambert got his start right at home.  His dad and uncles always had projects going on in the home garage.  During the summer vacation, his dad would have Tom remove engines from the vehicles that were being sent to the local machine shop for rebuilding. In the past three and a half years, Tom and his dad have made strategic adjustments in the business.  They are now a $2.5 million dollar a year shop with 10% annual growth and profitability. They continue to improve every day.  Tom says he has the best team and a strong culture. In January 2017 Tom bought his dad completely out of the business. Tom struggled for many years because he had lost his passion for the auto industry.  After receiving all the guidance and coaching over the past few years, he is rejuvenated and has more passion than ever and is currently doing everything he can to pay it forward to other local shop owners. Tom’s previous episodes  (https://remarkableresults.biz/?s=%22Tom+Lambert%22) . Key Talking Points: Three Leg stool theory of marketing Everyone wins: Team, Customer, Tom (the shop owner) Tom’s team is the largest leg on his stool Take care of your team who will take care of your customers Service advisor position is one of the most difficult positions Owners job is to make everyone job easy Provide the tools they need to get the job done and be successful Se sets the vision and empowers the team Marketing is one of the most important tasks to bring in the ‘right’ customer to keep his team busy He markets himself as a higher price business than he really is He believes he provides a great value to his customer He has learned that everyone does not need to be his customer He will refer people to the lowest price shop in town Quality parts and how he pays his folks predicates his pricing They market fun and they work to attract people who want that experience They market to specific vehicle owners A few makes and models that are more commonly knows that appreciate Tom’s culture He believes that the discount model is hurting our industry The gaps between shops give the consumer the wrong impression that the margins are huge Customer’s perception is it Problem most shop owners are only making a 4% Net A $1,000 job the shop owner made $40 at a 4% net A hobby job not a career A shop that maintains a 20% net profit will earn $200 on a $1,000 job He is a bottom-up pricing shop to cover all his costs and then create his labor rate and parts margin Go after the customer that fits your shop   A special thanks to Tom Lambert for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It...

Amy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA approved and she is a member of ASA, SBN & WiAC.  Along with running her independent repair shop, she is able to combine her three passions: teaching small business owners how to run a successful business, teaching car care and safety to the general public and educating young people about the many career opportunities available in the auto care industry. Amy was awarded the  2012 Top Female Shop Owner of the Year by the Car Care Council Women’s Board, Honored as a 2014 Professional Woman of the Year by the National Association of Professional Women, Awarded the 2015 U.S. Small Business Administration’s Vermont Women-Owned Business of the Year, Awarded the 2016 AAA Business of the Year in Vermont and served as President of Women in Auto Care 2014 through 2016. Listen to Amy’s previous episodes  (https://remarkableresults.biz/?s=%22Amy+Mattinat%22) . Key Talking Points: ASE is our credentialing in our industry. They are what we have They are our doctor credentials We fix our sick patients (vehicles) We keep them safe (vehicles) Anyone can go to Sears, buy some tools, put up a sign and start working on cars We get them when they can’t be fixed Our technicians are car doctors A Technician Win Technician pathway. Pride of accomplishment. They will stand taller as they are proud of their achievements As a shop owners Amy wants ASE certifications from her technicians   A Win for the Shop Owner Creating a culture of excellence. All techs certified you achieve ASE Blue Seal and you can promote this differentiation with your customer and the marketplace Market your ASE certifications. On the ‘wall of fame’ and in social media and on your website (https://ase.com/drivers)   is made for the consumer Use blog posts to educate your customer on automotive repair ASE role is to test the technician so you can promote their certification   A special thanks to Amy Mattinat for sharing her passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Jim Silverman is the Director of National Accounts for ATI Automotive Training Institute. Key Talking Points: Use your time at an industry event to network by stretching yourself to talk to people and vendors that you do not know Get uncomfortable. Step out of your box Don’t hang with people you know. Meet new friends If you are Mr. Greatest you are wrong Let someone else show you something Tiger Woods has at least three coaches Football players have coaches Why wouldn’t a shop owner have a coach Invest in your brain   A special thanks to Jim Silverman for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Alan Symmes, shop owner, Revolution Automotive Services, Norwood, MA. Alan has a goal to achieve excellence in all that he does. Having a passion for cars lead him to the automotive industry at the age of 18. He and his wife Holly were even married in a Boston auto museum. But after mastering the technical aspect of cars, Alan sought out a new challenge to start his own business and ‘revolutionize’ the automotive service experience for both the customer AND the employee. In 2012 he and his wife started Revolution Automotive Services, Inc. in Norwood, Massachusetts. With high energy, enthusiasm and a strong will to succeed, Alan has created a culture that not only his employees believe in, but his customers are attracted to. In less than 5 years Alan took his business from a 1-bay operation to a 7-bay shop that offers extraordinary benefits to its employees and a “WOW” experience his customers rave about. “Quality is not an act, it is a habit” and every aspect of Alan’s business is high quality; including the German cars they specialize in. Key Talking Points: Alan sensed that there was something wrong with a great loyal customer when he presented her an estimate for tires He discovered that he recently lost her husband and has a dog with cancer that put her in dire financial straits Alan and his team agreed to not accept payment. He and his team agreed to provide his customer with all the services and not expect to be paid for them Alan was happy to have the means to help her He realized that he needs to budget for community and charity in instances like this He is putting $10,000 into a budget each year. It is 1% of his sales   A special thanks to Alan Symmes for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Brian Walker  was a Mercedes Benz Master dealer technician and was ASE certified with L1. He owned Peak Automotive in Apex, NC and was recognized by Motor Age Magazine as a Top Ten Shops twice.  Brian is co-owner of Shop Marketing Pros. He does “Done for you” marketing services for auto repair shops. Brian believes that most people overcomplicate their marketing in an effort to make it easier There is a 17,000+ word article on the Shop Marketing Pros website: “The Ultimate Guide to Auto Repair Shop Marketing (http://shopmarketingpros.com/guide)   Key Talking Points: Stop looking for silver bullets You need foundational marketing technics Know who you are marketing to. Your avatar. Name them. Have a good website that displays on phone, tablet and desktop Make your website stand out to the search engines by consistently adding good quality content Collect email addresses from your customer Be active on social media Pull out your phone and shoot pictures and videos Once per week boost a facebook post Give some money to Google to set placed at the top (pay per click) Ask for reviews Join your Chamber of Commerce. Show up and do the work. Join a BNI group (Business Network International) Sponsor a local little league team Fix cars and be nice to people Be consistent in your marketing When business is good or bad keep marketing Be patient. It takes times to build momentum A special thanks to Brian Walker for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Murray Voth, owner of RPM Training learned how to service and repair cars, motorcycles, and airplanes in his youth and earned his commercial pilot’s license. After college, Murray was hired by a firm doing research and development in the service station industry. That led him to own and operate service stations for the next 20 years. After receiving extensive training from a major oil company in Canada, Murray worked in service station dealer development. His experience in training and development led to an interest in how people function. He began to think about what holds them back from learning and implementing new practices in their businesses. What causes people to change? Murray has done extensive research into human potential and has the ability to synthesize this material and make it practical to apply.  His favorite moment is when a client says, “I get it!” or “I did it!”  He is known as an implementation coach. For the last 10 years, he has been the senior trainer, coach, and facilitator for a major automotive training company in Canada, and worked part-time in the USA as his schedule allows.  Murray has worked with hundreds of shop owners helping them to be more profitable and reduce their stress levels. Listen to Murray’s episodes  (https://rpmtraining.net/) .   Key Talking Points: North American Economy. Murray Voth knows that some in the Canadian economy that are having a tough time, however, he says there is gold out there if you go get it. Tough still for some in the Canadian prairies Some have done exemplary. Why? In tough marketplace some growing 30% It is easy to oversimplify this. Easy to make the problem into a one sentence issue. Not the right thing to do. Many factors in why no growth and why growth. Discover: Some are sitting back and waiting for things to turn around It will not just come back as history suggests Learn how to live with the economy that exists in your marketplace no matter how strong or weak Do you have the right customer? Have you let the dealer take your customer with an oil change program as a result of a new car sale? What are you going to do about it? Tech and social media is your friend. Learn about how it can help you Some shops have presence and are posting great generic content to engage their community Some don’t like to brag about themselves, but there is a way to do it that doesn’t look like bragging   A special thanks to Murray Voth for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want...

Dave Hobbs’ automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana.  After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics.  Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia. Dave Hobbs is currently the lead technical trainer and course developer for Delphi Product and Service Solutions.  In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society).  Dave’s previous episodes (https://remarkableresults.biz/?s=dave+hobbs) .   Key Talking Points: Hands-on training is the best method. When you do it yourself you learn better than any other training Techs need to find the time and make the sacrifice to attend training There is a huge sacrifice by every training supplier to design and present great training Use community colleges for these events vs. a hotel or restaurant Let the college’s instructors attend for free. Include their students Stop considering the convenient place to get training and find the best place so you can do more hands-on     A special thanks to Dave Hobbs for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Vinnie Lucido has had his hands in the automotive industry since 1996, starting in High school as a CSR at one of the last 76 Full-Service Gas stations in Reno. He found a passion for helping people through their most prized possessions, their automobile. Vinnie and his brother Anthony partnered together & opened CoAuto in 2014 and have been nothing but success in their new undertaking. Vinnie is ASE certified and has operated in every capacity of the automotive repair field. Throughout his career, he has been a customer service representative, a service writer, a technician, a manager and now an owner. Ultimately, he finds he is happiest when he is in communication with his clients and gets the opportunity to get to know his guests. Vinnie spends his time building relationships and networking and in turn, the shop continues to grow. Vinnie an avid outdoorsman and enjoys all the Tahoe area offers. In his spare time, you will find him in the rivers, whitewater kayaking, rafting, and paddle boarding. In the mountains, snowboarding, timber sledding, and mountain biking. In the desert, dirt biking, rock climbing, and hiking. In the lakes, kiteboarding, wakeboarding, and swimming. In the city, one-wheeling, biking, and hanging out. Vinnie also lives a yogic lifestyle and teaches the art of Budokon. Budokon like a triathlete has 3 disciplines which are martial arts, yoga, and calisthenics. He is passionate about health and wellness. He and his beautiful wife Dawn are in the works of opening a yoga retreat in Belize where he plans to retire and enjoy all the Caribbean has to offer. Listen to Vinnie’s previous episodes HERE (https://remarkableresults.biz/?s=%22vinnie+lucido%22) . Key Talking Points Vinnie was deeply moved when he did a social post on his team doing some yoga stretches. Seems like the ‘community’ had their say and it cut sharp What is happening in your life that puts your ego out front Vinnie is a yoga teacher. It is a form of stretching You can sit still, self reflect and stretch Get up early and do something for you. Look inward, find self-awareness Why do we judge everyone else? A special thanks to Vinnie Lucido for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for...

Keith Williamson is the owner of Williamson’s Repair and Tire in Bondurant, IA for over 20 years. He is a member of Midwest Auto Care Alliance (MWACA) where he leads the Shop Owner Support Group (an amazing group of shops) in Iowa. He and his team focus on the customer experience, as well as Hybrid, Electric and emerging vehicle Technologies. He recently added a solar array to his building and uses a Toyota Prius and Chevrolet Volt as shuttle vehicles and plans to add more hybrid and electric vehicles as they continually update their loaner fleet. He is a member of RLO Training’s Bottom Line Impact Group for 4 years. Listen to Keith’s previous episodes (https://remarkableresults.biz/?s=%22Keith+Williamson%22) . Key Talking Points Don’t resist change Always be learning He decided to get into Hybrids and it was a great decision for him Continual training Adapting to technology Charging what you are worth Take management classes The technician shortages goes away if you compensate them based on their knowledge You need to become more profitable Learn how to do that Remove the downers that are bringing your culture and team down Implement what you learn A special thanks to Keith Williamson for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)