Podcasts about hello customer

Jesse has a rare moment of remorse from this morning when he yelled at a foreign customer service worker. Judge Chutkin's gag order on Trump. The law means nothing to the people in charge. Calling communists out publicly in order to fix the social shame system. Entitle spending. Every dollar we spend on the military is borrowed money. See omnystudio.com/listener for privacy information.

Jesse has a rare moment of remorse from this morning when he yelled at a foreign customer service worker. Judge Chutkin's gag order on Trump. The law means nothing to the people in charge. Calling communists out publicly in order to fix the social shame system. Entitle spending. Every dollar we spend on the military is borrowed money. See omnystudio.com/listener for privacy information.

Learn Speak Teach #30 w/ Espree Devora Join this conversation with Espree Devora. Espree started her first company at the start of college and fell in love with the start-up culture. In her early 20s, she founded ZexSports, a digital media company that connected brands to youth through local action sports events. Currently, Espree is the founder of WeareLATech. Its mission is to unify the LA tech ecosystem via the first LA Tech Startups Podcast and a localized Silicon Beach community event calendar. She is also the producer and host of the #womenintech Podcast (Women in Tech) and shares stories of 'actionable empowerment.  Lastly, her most recent podcast is called Hello Customer. Inc Magazine lists Espree as one of the top 30 Women in Tech to follow. Harpers Bazaar says her podcast is in the top 10 to listen to, and she is one of the faces of the Clubhouse app icon, the most influential audio and social app. Let's tap into some of her wisdom. Tune in! During this episode, you will learn about; [00:01] Pre-show [02:01] Episode intro and Espree's go-getter spirit [04:24] Why podcast? Espree describes podcasting as "painting audio." [06:41] Who's Espree [08:48] Espree's affiliation to the Clubhouse and how it started [09:56] Her inspiration for podcasting and the passion it has created in her life [13:26] How Espree's intuition about podcasting started [15:06] Editing and producing her first podcast project and the trajectory it took [19:48] The aspects of Espree's podcast success and tips she shares [22:04] How do you focus on the process? [25:11] How do you work out your end goal as a beginner [29:04] Things that make Espree feel a sense of inner ease and vibrancy [31:57] Being true to your commitments and learning when to say no [35:05] How do you know that someone is taking advantage of your time [41:42] Values in the life of an entrepreneur [45:34] Does Espree sometimes regret choosing entrepreneurship? [51:27] Rapid Fire Round [55:19] How you can reach out, connect, and find more about Espree's work [57:27] Wrap up Notable Quotes ~ “Intuition is your oracle and the most important thing. Follow your heart, and it will take you where you were meant to go.” ~ “The secret to success is focusing on the process. Through the processes, you will be able to figure out what's working, what's not, and how far you are from what you are working towards.” ~ “If you don't know your end goal, you'll most likely lose the stamina to follow the process. You'll be purely doing that thing as a hobby.” ~ “It's good to keep your commitments, but better to know when to say no if you don't want to commit.” ~ “Even on tight schedules, we'll always have time for what we prioritize. It is a choice. We all have time for what we want to have time for.” Resources Mentioned Essentialism: The Disciplined Pursuit of Less by Greg McKeown: https://www.amazon.com/Essentialism-Disciplined-Pursuit-Greg-McKeown/dp/0804137404/ Check Daniel Vassallo's works here: https://dvassallo.com/ Keep In Touch with Espree Devora Personal Website: https://espreedevora.com/ Company's Website: https://www.wearelatech.com/ LinkedIn: https://www.linkedin.com/in/espree/ Twitter: https://twitter.com/espreedevora — Follow Balbert… Facebook www.facebook.com/realbusinessconnections Instagram: www.instagram.com/realbenalbert/ LinkedIn: www.linkedin.com/in/ben-albert-a74737106/ Website: https://www.realbusinessconnections.com/ – LST is made possible by www://balbertmarketing.com/

Ben jij CEO en denk je soms na over jouw rol in het team? Luister naar het gesprek met Leslie, dat we vandaag met je delen. Leslie is een van de founders van Hello Customer en vervult de rol van CEO. Ze noemt zichzelf ‘vrouw met commercieel hart', iets dat erg nuttig is als CEO van een SaaS bedrijf. Echter, die commerciële drive kende voor haar ook een downside waar ze zich in de beginjaren niet altijd van bewust was: ze was vooral outside gericht. Terwijl ze goede resultaten boekte in gesprekken met prospects, klanten en investeerders, begon ze signalen op te vangen uit haar development team dat ze het gevoel hadden dat Leslie er in beperkte mate voor hen was. Geheel onterecht, want Leslie voelde zich buitengewoon trots op het team, maar de ervaring van het team was anders en de feedback deed haar veel. Ze voerde veranderingen door in de manier waarop ze haar rol invulde en bracht het team en bedrijf veel meer in balans. Ook deelt ze haar gevoel en dilemma's omtrent de balans vinden tussen performance en menselijkheid. Luister naar het persoonlijke verhaal van Leslie. Website Hello Customer: https://www.hellocustomer.com/nl/ Podcast sponsor Leadinfo: leadinfo.com/saasbazen SaaS Bazen Meetup Wil je meer op de hoogte blijven van ontwikkelingen in de SaaS wereld en zoek je naar een groep trusted advisors? In de SaaS Bazen Meetup krijg je beide: in een tweewekelijkse virtuele Meetup praten Jan Aleman en Johan de Wit je bij over SaaS, krijg je case studies van andere SaaS bedrijven te zien en kun je zelf actief deelnemen aan het gesprek. We behandelen alle thema's die relevant zijn voor jou als SaaS Baas: funding, sales, internationalisatie, het bouwen van een team, marketing, you name it. Je bent van harte welkom om een gratis proefsessie bij te wonen! saasbazen.nl/saas-bazen-meetup/ Volg SaaS Bazen op LinkedIn: www.linkedin.com/company/saasbazen/ Volg SaaS Bazen op Instagram: www.instagram.com/saasbazen/ Word lid van SaaS Bazen! SaaS Bazen is de plaats waar software ondernemers bij elkaar komen, om te bouwen aan een winstgevende SaaS business. Stop met het wiel opnieuw uitvinden en krijg toegang tot de kennis en connecties die je nodig hebt om betere beslissingen te nemen. Je bent in een paar klikken lid en word direct onderdeel van het grootste SaaS ondernemersnetwerk van Nederland. Wat je krijgt: 80+ uur aan interviews met andere SaaS Bazen, 2 groepsmeetings per maand met andere SaaS Bazen en een online omgeving waarin je onbeperkt kunt chatten, vragen kunt stellen en in contact staat met ca. 300 andere SaaS Bazen. Word lid: saasbazen.nl/lidmaatschappen/

Episode Notes Why Hello everyone and welcome to this week's episode of Orange Juice optional.  Having been on trips to different locations, listen in as Suzanne and Michelle finally find a moment to catch up and compare recent stories and experiences. The first thing on the list to share, is a poor customer service experience that Michelle knows Suzanne can relate to.  Spring boarding off this experience, the ladies then discuss why feedback is important to a business, how to handle conflict as a business and the importance of remaining calm and kind when tensions start to rise.  So…take just a moment to grab your favorite champagne cocktail, and then let's get down to sharing.  For more information on orange juice optional, please check out the following websites and social media platforms: Orangejuiceoptional.com Whyhellomodernhome.com Goodnight Sweet Bear (@ Amazon.com or Barnesandnoble.com) Orange juice optional on facebook Orangejuiceoptional on Instagram

Audio is having a moment right now. From spaces to voice notes, podcasting to remixing; a lot of change and a lot of new players are emerging. The big platforms are going big, and there's a lot of money flowing in all directions. Who better to make sense of it than the bastion of quality audio that is Espree Devora. Founder of WeAreTech, a network of podcasts focused on tech and startup lifestyle, Espree created the acclaimed “WeAreLATech”, "Hello Customer" and “Women in Tech” Podcasts. Listen in to this episode to find out where audio is really going, who holds the power, and why Espree calls podcasting 'painting audio'.ABOUT ESPREE (@espreedevora)If Espree looks familiar it might be because she's a Clubhouse icon…literally. Apple dubs every show that Espree manages as ‘Noteworthy' and constantly ride the charts at the top spot for their honest look and takes on topics. Dubbed, "the Girl who Gets it Done", Espree also brings the online offline, through meet-ups and events to make digital relationships real. A regular at SxSW and in Harper's Bazaar, Espree talks to universities and corporates about the future of audio. Find out more about Espree over at espreedevora.com. Hosted on Acast. See acast.com/privacy for more information.

Vandaag bespreken we de Hello Customer Case bij Paprika waardoor ze (klanten)feedback inzichtelijk en bruikbaar maken in heel het bedrijf om zo Customer Centric mogelijk te zijn.Dit doen we samen met Bram De Vos van Hello Customer & Geoffrey Baudts, van Paprika.Voor wie Bram De Vos niet kent. Bram is CCO & co-founder van Hello Customer, een platform dat het klantenfeedback automatiseert via algoritmes die gebruikmaken van artificiële intelligentie. Geoffrey is sinds 2014 aan de slag bij Paprika,  een kledingketen gespecialiseerd in vrouwenmode voor grotere maten en zijn vandaag actief in België, Nederland, Frankrijk & Duitsland met 150 winkels. Hun ambitie is om in Europa de beste plus size destination te worden.Bram, Geoffrey en Tim hebben een geanimeerd gesprek over de do's en dont's in het bevragen en meten van feedback en wat je daar met de hele organisatie mee kan doen.

So what is the myth of customer feedback? Why do we always want to focus on the negative parts of our travel experiences? Why should you focus on the things your customers are NOT saying? How did a local market in Mexico become the source of a lasting memory? What drove KLM to focus on baggage claims?And...what did Paul Simon say about Fingerprints?Find out when guest Bram De Vos of Hello Customer joins this episode of CX Passport. Hosted by Rick Denton, CX Passport guides us through a conversation on customer experience and travel. 

Email newsletters are a funny thing. Half the time we don’t remember subscribing to them, the other half of the time we subscribe to them and never see them. If it feels like nobody is opening your emails, here’s perhaps why. This is Clickstarter, the Australian digital marketing podcast. I’m Dante St James. Every sales funnel, sales trainer, digital advisor and business consultant wants you to grow that email list. The main reasons they want you to is because you own your email list. Not Facebook. Not Google. You do. So you have control over what’s on it, what goes out through it and the tone of voice that’s going to be used. The trouble is that you might have trouble getting anyone to see what you’re sending. Problem 1: Spam filters are cutting you off at the knee Ever since Gmail arrived, email marketing was living on borrowed time. Some estimate that the reach of email newsletters dropped almost 60% after use of Gmail became commonplace. When Hotmail, Outlook and other email systems picked up on the trend of spam blocking that took us to the point where we now see just under 20% of newsletter emails ever being read by a human. That’s a massive fall from grace. Some of that is the fault of relentless spam. After all some 90% of all email sent now is spam. Just peek in your junk or spam folder to see how much rubbish skips your inbox in one day to see how bad this is. And that’s just the stuff that gets past the email provider’s own firewalls that weed out the very worst stuff before it even gets sorted as spam. Then some of it is our own fault. After all, spam is made by people. People who tend to be marketers. People who are using email to relentlessly sell things to people. Problem 2: Email newsletters are pretty awful. A lot of the trouble with email newsletter is that they are a bit of an after-thought by most companies. They’re poorly planned out, poorly laid out, poorly written and they make the biggest mistake in marketing: they’re all about the business sending them, and not about the person reading them. We tried to overcome that last point by adding pretend personalisation in them. “Hello Susan” was supposed to sound better than, “Hello Customer.” But was anyone really tricked into thinking that this email was written just for them, simply because the subject line said, “Susan, you won’t believe what just arrived!” Email newsletters are full of boasting, inside stories about staff, obligations to program and supply partners, logos and what wonderful things your business is doing. Which is exactly why no one really seems to read them anymore. Instead of starting from a point of “what’s in this for you” it goes straight for “here’s what’s important about us.” And think about it. The newsletters that you will read the most often are those that are not about the company itself, but about news, educational information, local alerts and things to do. Not “who’s new at our Hervey Bay branch” or “a message from our CEO.” Nobody cares about your CEO, the new staff member or the award you just won. They care about themselves and how you can help them feel safe, solve a problem or have a more comfortable life. So if your newsletter doesn’t have any of that in it, then you probably shouldn’t bother sending it at all. And don’t hide that stuff as a “tip” at the end of the email. Lead with it. That way you have a fighting chance that someone will bother to read past it to your very important corporate communications that no one asked to receive. I’m Dante St James. You can learn more about digital marketing the Australian way at clickstarter.com.au, and give your business all the tools it needs to get known, get found and stay known.

Steven Van Belleghem is on a mission to help marketers bring customer experience and brand experience together by creating offers for their customers that can't refuse.  Learn the 4 components in developing this model.   BIO: Steven Van Belleghem is an international keynote speaker. These past years Steven has given more than 1,000 presentations at events in over 40 countries. His core expertise is the future of customer experience. The combination between customer-centric thinking, the latest technologies and the human touch is the guiding principle in Steven’s stories. Steven is an entrepreneur. He is the co-founder of inspiration agency Nexxworks and social media agency Snackbytes. As an investor he is also involved in the fast-growing digital agency Intracto and AI scale-up Hello Customer. Finally, Steven is also on the board of directors of Plan International. In addition to his entrepreneurial activities Steven is also a part-time marketing professor at the Vlerick Business School and a guest lecturor at London Business School. His opinion is often shared in media like Forbes, Warc, The Guardian,… Steven has authored five international bestsellers and has sold more than 150,000 books. His work has been translated into seven languages and he is the recipient of a variety of awards (most innovative marketing book, best marketing book, best international business book). Steven's latest book, the "Offer You Can't Refuse" or his own content on my YouTube channels. www.youtube.com/stevenvanbelleghem  How to reach Steven: @stevenvbe  ------------------ Add to end of Post Contact the host Mark Fidelman at HTTP://www.fanaticsmedia.com or @markfidelman  Subscribe to the Brand Builder Podcast: https://apple.co/2QXzFnC 

Espree Devora is the Producer and Host of WeAreLATech , "Hello Customer" and the “Women in Tech” Podcasts. All have been featured by Apple as Noteworthy to. She has given talks on entrepreneurship and podcasting to many organizations including USC Business School, CBS, South by Southwest, Georgetown MBA and Pepperdine. Her podcast was featured in Harper's Bazaar as the top 10 podcasts to listen to in 2019.Podcasting is really popular now, but Espree is an OG of the podcasting world. The first podcast that I could find goes back to 2014."Icon" is a heavy podcast name to bestow on someone. She literally just became the face of the rapidly growing social network Clubhouse in the Apple app store.....so it's fitting!!Espree came on to talk to us about her currently occurring transition from small-time to big-time. Go for it, Espree!Guest:Espree Devora - https://twitter.com/EspreeDevoraLinkedIn - https://www.linkedin.com/in/espree/Host:Joshua Plicque - Founder of Or Equals - Award Winning Business Software Development - https://orequals.com/Twitter - https://twitter.com/GoHard_EveryDay

In deze aflevering gaan we de praktische kant op en leer je hoe je je bedrijf digitaal organiseert van intern samenwerken tot verkopen via Zoom of het verwerken van klanten feedback. Het is een opname van een webinar met Leslie Cottenjé. Leslie is CEO en mede-oprichter van de Belgische Scale-up Hello Customer. De webinar gebeurde in het kader van de Digital Pioneers. Dat is een initiatief van Trends om inspirerende projecten van digitale transformatie in de kijker te zetten. Bedrijven kunnen nog altijd hun project indienen op trendsdigitalpioneers.be.Met deze webinar wilden we alvast een ervaringsdeskundige in digitale transformatie aan het woord laten. En dat is Leslie zeker. Ze vertelt welke tools ze daarvoor gebruiken, welke lessen ze daarover heeft geleerd en hoe ze met Hello Customer inspelen op de permanente groei die eigen is aan een scale-up. Niet alleen is de interne werking van haar bedrijf bijna volledig gedigitaliseerd. Bedrijven gebruiken ook de software van Hello Customer om klantenfeedback beter te digitaliseren.

In deze aflevering gaan we de praktische kant op en leer je hoe je je bedrijf digitaal organiseert van intern samenwerken tot verkopen via Zoom of het verwerken van klanten feedback. Het is een opname van een webinar met Leslie Cottenjé. Leslie is CEO en mede-oprichter van de Belgische Scale-up Hello Customer. De webinar gebeurde in het kader van de Digital Pioneers. Dat is een initiatief van Trends om inspirerende projecten van digitale transformatie in de kijker te zetten. Bedrijven kunnen nog altijd hun project indienen op trendsdigitalpioneers.be.Met deze webinar wilden we alvast een ervaringsdeskundige in digitale transformatie aan het woord laten. En dat is Leslie zeker. Ze vertelt welke tools ze daarvoor gebruiken, welke lessen ze daarover heeft geleerd en hoe ze met Hello Customer inspelen op de permanente groei die eigen is aan een scale-up. Niet alleen is de interne werking van haar bedrijf bijna volledig gedigitaliseerd. Bedrijven gebruiken ook de software van Hello Customer om klantenfeedback beter te digitaliseren.

Interesting conversation with Steven Van Belleghem, author of The Offer You Can’t Refuse, which we recently reviewed on Irish Tech News here. We cover innovation, climate change, customer experience and how as our expectations rise of what we expect from a company, how this can potentially raise environmental standards and hopefully head off greenwashing by less committed companies. Our planet, climate, tech and innovation with Steven Van Belleghem Irish Tech News · The offer our planet can not refuse, climate, tech and innovation with Steven Van Belleghem See more on Steven’s website here. More about Steven Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again. Steven is the author of multiple international bestselling books including ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, ‘The Offer You Can’t Refuse’. Steven Van Belleghem is an international keynote speaker. These past years Steven has given more than 1,000 presentations at events in over 40 countries. His core expertise is the future of customer centricity. The combination between customer-centric thinking, the latest technologies and the human touch is the guiding principle in Steven’s stories. Steven is an entrepreneur. He is the co-founder of inspiration agency Nexxworks and social media agency Snackbytes. As an investor he is also involved in the fast-growing digital agency Intracto and AI scale-up Hello Customer. Finally, Steven is also on the board of directors of Plan International. In addition to his entrepreneurial activities Steven is also a part-time marketing professor at the Vlerick Business School and a guest lecturor at London Business School. His opinion is often shared in media like Forbes, Warc, The Guardian,... Steven has authored five international bestsellers and has sold more than 130,000 books. His work has been translated into seven languages and he is the recipient of a variety of awards (most innovative marketing book, best marketing book, best international business book). More about Irish Tech News and Business Showcase here. FYI the ROI for you is => Irish Tech News now gets over 1.5 million monthly views, and up to 900k monthly unique visitors, from over 160 countries. We have over 860,000 relevant followers on Twitter on our various accounts & were recently described as Ireland’s leading online tech news site and Ireland’s answer to TechCrunch, so we can offer you a good audience! Since introducing desktop notifications a short time ago, which notify readers directly in their browser of new articles being published, over 50,000 people have now signed up to receive them ensuring they are instantly kept up to date on all our latest content. Desktop notifications offer a unique method of serving content directly to verified readers and bypass the issue of content getting lost in people’s crowded news feeds. Drop us a line if you want to be featured, guest post, suggest a possible interview or just let us know what you would like to see more of in our future articles. We’re always open to new and interesting suggestions for informative and different articles. If you would like to be featured in our podcast series drop us a line & don’t forget to sign up for notifications for our latest episodes and follow us on Twitter, Linkedin, SoundCloud, iTunes or your own favourite podcast platform. Contact us, by email, twitter or whatever social media works for you and hopefully, we can share your story too and reach our global audience. We are agile, responsive, quick and talented, we look forward to working with you! If you would li...

Organisaties hebben een gevoel van richting nodig. Klantenfeedback is daarom cruciaal. Hello Customer heeft een klantfeedback- en inzichtenplatform ontwikkeld voor betere retentiecijfers. Leslie Cottenjé en Gilles De Clercq schoven bij Robert Denneman aan. In het radioprogramma Let’s Talk Business gaat het uiteraard over de business, maar vooral ook over de persoonlijke visie en de ambities van de hoofdgast. Er wordt teruggeblikt, vooruitgekeken en er worden persoonlijke ervaringen gedeeld. Wat ging er goed, wat zijn leerpunten en hoe ziet de business er over 5 jaar uit. Dit alles in een één uur durend radioprogramma, met lekkere muziek en onder de enthousiaste (bege)leiding van presentatoren Martine Hauwert, Fabienne de Vries, Ron Lemmens, Folkert Tempelman, Robert Denneman, Rick van Velthuysen en Koen Bugter. Ken je zelf ondernemende mensen die je graag in de uitzending zou willen horen? Laat het ons weten via info@newbusinessradio.nl of tweet het via @newbusradionl Let's Talk Business hoor je elke maandag, woensdag en vrijdag tussen 10:00 en 11:00 uur en elke woensdag, donderdag en vrijdag tussen 16:00 en 17:00 uur via www.newbusinessradio.nl! Let’s Talk Business wordt mede mogelijk gemaakt door Baaz.nl en ABOS Café Primero; ambachtelijk gebrande en maatschappelijk verantwoorde koffie.

Good morning and welcome back to TechCrunch’s Equity Monday, a brief jumpstart for your week.A few housekeeping notes. First, the main, long-from Equity episodes still drop every Friday, so if you are behind, check your podcast feed. Also, we're running a listener survey which you can find here, in the last ep's shownotes. And finally, I am off next week, so Danny Crichton will take over Equity Monday for us. I'll be right back.All that behind us, here's what we talked about this morning:This essay from The Margins that was the best thing anyone talked about on Twitter this weekendSoftBank slides are out, and they are quite a lotJack Ma quit SoftBank's boardLooking ahead, Nvidia and HPE report earnings, Build is happening, and we're anticipating another week of COVID-19 news.Hello Customer raised €6 million according to Tech.EU, while Pennylane raised €4 million, also according to the Europe-focused technology publication.And this morning I was taken in by the news that Swiggy is cutting around one-seventh of its staff. News that the Indian food delivery was reducing headcount came Zomato, a local rival, was also cutting staff. Not a great trend. The Indian startup market has become important and large, making these layoffs all the more worrisome.Equity will be back Friday morning with more. Welcome to the week!

Good morning and welcome back to TechCrunch’s Equity Monday, a brief jumpstart for your week.A few housekeeping notes. First, the main, long-from Equity episodes still drop every Friday, so if you are behind, check your podcast feed. Also, we're running a listener survey which you can find here, in the last ep's shownotes. And finally, I am off next week, so Danny Crichton will take over Equity Monday for us. I'll be right back.All that behind us, here's what we talked about this morning:This essay from The Margins that was the best thing anyone talked about on Twitter this weekendSoftBank slides are out, and they are quite a lotJack Ma quit SoftBank's boardLooking ahead, Nvidia and HPE report earnings, Build is happening, and we're anticipating another week of COVID-19 news.Hello Customer raised €6 million according to Tech.EU, while Pennylane raised €4 million, also according to the Europe-focused technology publication.And this morning I was taken in by the news that Swiggy is cutting around one-seventh of its staff. News that the Indian food delivery was reducing headcount came Zomato, a local rival, was also cutting staff. Not a great trend. The Indian startup market has become important and large, making these layoffs all the more worrisome.Equity will be back Friday morning with more. Welcome to the week!

Behoeft Steven Van Belleghem nog een introductie? Deze technologie ondernemer is dé man van customer experience, schreef er enkele boeken over én geeft hij lezingen over de hele wereld. Verder is Van Belleghem ook de medeoprichter van nexxworks, heeft hij aandelen in agentschappen en start-ups zoals Intracto en Hello Customer. Maar wie is nu die persoonlijkheid achter de succesvolle ondernemer? In deze nieuwste Techmag aflevering praat Van Belleghem openhartig over zijn lessons learned, persoonlijkheid en visie op de toekomst.

In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... This is the first episode with Leslie Cottenjé, CEO of Hello Customer.

Customer-centricity is de heilige graal voor elk bedrijf. Hoe kan je als start-up daar werk van maken? Waarom moet je zeker niet te veel inzetten op klassieke customer surveys of rekening houden met de NPS score? Onder andere deze vragen werden beantwoord door niemand minder dan Leslie Cottenjé (Hello Customer). In deze episode vertelt ze ook welke bedrijven het vandaag goed aanpakken, en hoe haar eigen scale-up Hello Customer te werk gaat.

Espree Devora is the host of the WeAreLATech, focused on LA Startups, and the Hello Customer podcasts. She co-produced the panel “WHERE’S WALDO? Finding Social Influencers & Decreasing Your Costs”, which brought in over 11,500 viewers in under an hour via live stream. Espree doesn’t hold anything back in this interview and opens up on why her business failed. Show Highlights 02:55 – This is my first podcast interview in the car and my second in-person interview – ever. 05:15 – Espree could really use some life instructions on guys. 07:15 – Conclusion: There’s no hope for Espree. 09:20 – Why does Espree love podcasting? 11:25 – Was it overwhelming for Espree to start her own podcast? 15:10 – We talk podcast formats. 17:15 – Espree and I talk microphones and how to talk into them properly. 20:35 – Be concerned about your audio quality. 20:50 – It takes roughly two minutes to impress me when I listen to a podcast. 24:05 – Is Espree always like this? 28:40 – What happened to Espree’s sports company? 42:30 – What was the most surprising thing about working on a yacht? 49:50 – Does Espree meditate? 57:35 – When Espree’s company failed, she went into a two year depression. 01:00:40 – Integrity is incredibly important to Espree. 01:03:00 – Espree talks about her Hello Customer podcast. 01:08:10 – Espree talks Hello Customer stats. 01:10:30 – How important is family to Espree? 01:15:25 – What is Espree excited about?   FULL SHOW NOTES: http://www.podcastjunkies.com/73  ★ Support this podcast on Patreon ★

In the first episode of the Hello Customer Podcast, Espree interviews Cassy Miller-Crispe on how Afends provides customer support through live chat and integrates the community and its customers with the brand. Tune in to get a sneak peek into Afends’ plans to take its customer service to the next level and how it is working on connecting with its customers.

For Brian Reid, founder of Osiris, incredible sneakers are not a commodity. Each pair is a piece of art. And to continually find inspiration for his art and craft, he travels the world, watching, listening, and most importantly -- skating. It’s the only way he has discovered to stay true to the “16-year-old” at heart so he can continue to connect with his customers even at age 40.

As a company that has to talk to people about their underwear (awkward), customer experience is at the tip-top of the priority list for globally growing brand MeUndies. How do they keep it lighthearted and memorably awesome?

Growing up in an urban environment in a difficult household, Element founder Johnny Schillereff discovered comfort in the artistic expression of skateboarding and other street culture. Emerging as a successful skateboarder and artist, he found himself bombarded with branded items and gear. He intuitively sensed that if he were to have a company, he would treat the branding a little differently. He received all this stuff, but what did it mean? What were they trying to say and who were the people saying it?

Leslie Cottenje, coFounder at the Belgian startup ‘Hello Customer’ talks about their B2B service which keeps things simple by asking one question Would you recommend such product or company to your friends or family? With their second open question they offer text and sentiment analysis, taking away the burden from their customers of surveying, analysing and storing of customer feedback. Leslie explains how she wants to help companies listen to their customers and how her own company is growing with partners from the retail and consulting sectors. Interviewed by Vicki Kolovou for Tech Talks Central.