Podcast appearances and mentions of steven van belleghem

In this week's episode of the SIMPLE brand podcast, I talk with Steven Van Belleghem.Steven is one of the top customer experience thought leaders in the world. He's helped world-leading companies like Disney, Mastercard, Mercedes, and Salesforce learn how to be more customer-centric. And Steven is the author of six bestselling books including his latest - A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture.Here's what we discuss:How to know if your brand is truly customer-centricThe value of adding emotion to customer relationshipsHow details make the difference in your customer experienceThe barriers that keep brands from being customer-centricHow to instill effective empathy in your customer experienceThe secret to customer loyalty is being more loyal to your customersRESOURCES FROM THIS EPISODE:Steven's websiteSteven's book - A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture Steven's free resource - How to Become a Shiny Diamond WorkbookSteven's YouTube channel Steven on LinkedInSIMPLE brand Podcast #35 - Create a Customer-Centric Experience

In this latest Radar Podcast episode, Steven Van Belleghem, Peter Hinssen, and Pascal Coppens take a deep dive into the factors shaping South Korea's rise as a tech and cultural leader, the complex relationship between the US and China, and the potential global implications of the US Elections 2024. Don't forget to leave us a review!  Go behind the scenes with nexxworks to meet the world's top innovators and brightest minds.

In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni has an insightful fireside chat with customer experience expert Steven Van Belleghem. They delve into the concepts from Steven's latest book, "A Diamond in the Rough," exploring practical strategies for transforming potential into excellence in customer experience.FROM THE CX SUMMIT - JANUARY 2024 - THANK YOU BOUSSIAS! About the GuestSteven Van Belleghem is a renowned speaker, author, and thought leader in the field of customer experience. With over 20 years of expertise, Steven has helped numerous organizations become more customer-centric. His latest book, "A Diamond in the Rough," provides actionable insights for businesses aiming to polish their customer experience strategies.Relevant Linkshttps://www.linkedin.com/in/stevenvanbelleghem/https://www.stevenvanbelleghem.com/https://www.youtube.com/@StevenVanBelleghemhttps://www.instagram.com/stevenvanbelleghem/https://www.tiktok.com/@stevenvanbelleghe The Top 3 Key Learnings1. Transformative Potential: Understand the concept of "diamond in the rough" to recognize and nurture the inherent potential within your organization to achieve customer-centric excellence.2. Proactive Loyalty: Shift from reactive, transactional loyalty programs to proactive approaches that show genuine appreciation and build emotional bonds with customers.3. Effective Empathy: Implement rapid feedback loops and quick actions to address customer needs, ensuring that empathy is translated into tangible improvements in the customer experience.Chapters00:00 - Game Start 00:45 - Introduction to Steven Van Belleghem 01:57 - The Concept of "Diamond in the Rough" 03:34 - Proactive vs. Reactive Loyalty 05:53 - Example of Neuhaus Chocolates 09:30 - Empathy in Action 11:43 - Example of Atlantis The Palm 14:32 - The Role of Communities in Customer Experience 17:43 - The 95/5 Rule 20:05 - Steven's Golden Nugget 20:49 - Closing RemarksWe would love to hear your thoughts and feedback on this episode! Don't forget to follow and subscribe to the CX Goalkeeper Podcast on your preferred platform:Podcast Page https://www.cxgoalkeeper.com/PodcastApple Podcast https://apple.co/3qYr4nhSpotify https://bit.ly/3GhCGXeCXGKYouTube https://www.youtube.com/@cxgoalkeeper

Join your hosts Steven Van Belleghem, Peter Hinssen, and Pascal Coppens for another episode of Radar, by nexxworks. Pascal Coppens shares his travel report from China, where he visited various cities and companies in the Greater Bay Area. Another topic is the TikTok ban in the US and the approaching ban in Europe, with Peter providing insights into the history and controversies surrounding TikTok. Steven focuses on the principles outlined in the book 'No Rules Rules' by Erin Meyer and Reed Hastings. 

In de 28e aflevering van ZIGT op Marketing spreken we met Steven Van Belleghem. Steven heeft zes boeken geschreven en reist de hele wereld over om over klantgerichtheid te praten. We hebben het in deze aflevering over klanttevredenheid, hoe klanten dit ervaren, hoe je start met het creëren van een sterke klantencultuur en welke rol AI hierin heeft.

Join your hosts Steven Van Belleghem, Peter Hinssen, Pascal Coppens, and special guest and AI expert Geertrui Mieke De Ketelaere as they talk about customer experience at the Miami Beach Police Department, Chinese innovation and technology at the Mobile World Congress, the Challenge of Human Behavior and Technology and much more!  

Nele is één van de meest bijzondere én succesvolle ondernemers van Vlaanderen. Ze is medeoprichter van Upgrade Estate: een zeer florerend bedrijf met een unieke filosofie en bedrijfscultuur. Het bedrijf is doordrenkt van een filosofie van connectie, coaching en community. Iets dat je nergens anders ziet in de traditionele markt van vastgoed.En dan Ilse. Zij leidt Smartphoto, één van de meest klantgerichte bedrijven van België. Smartphoto maakt gepersonaliseerde fotoproducten zoals fotoboeken, kaarten en cadeaus. Smartphoto heeft een zeer bewuste strategische keuze gemaakt: ze willen maar één ding: Happy Customers. En ALLE processen in het bedrijf zijn daarop ingericht.Nele & Ilse zitten boordenvol voor inspirerende verhalen over wat er gebeurt als je de klant écht (maar dan ook echt) op de eerste plaats durft te zetten.

In a saturated market, customer experience transcends price and product: it's the ultimate differentiator. Across the globe, brands are constantly innovating and refining their CX strategies to meet the evolving expectations of their customers. Europe, with its diverse markets and cultural nuances, presents both challenges and opportunities for customer experience (CX) practitioners. Steven Van Belleghem is a CX influencer, and he's worked with leading companies like Disney, Mercedes, Heineken, and Booking.com. Immersed in customer-centricity thanks to his family's photography store, Steven learned the transformative power of genuine connection. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

De hospitality-branche is de Champions League van het klantgericht werken. Dus laat je inspireren door de mindset en werkwijze van Soenil Bahadoer.Soenil Bahadoer is chef-kok & eigenaar van ‘twee Michelinsterren restaurant De Lindehof' in Nuenen. Hij is een expert pur sang als het gaat om gastvrijheid en klantgerichtheid. Soenil vindt overal inspiratie. Van muziek en films tot kunst en mode. Zonder moeite integreert hij deze inspiratie in zijn gerechten. 

Een inspirerend gesprek met auteur en expert in klantenservice, Steven Van Belleghem. We hebben inspirerende inzichten en persoonlijke ervaringen gedeeld over het verbeteren van communicatie in de gezondheidszorg en de rol van technologie hierin. Belangrijkste inzichten die we hebben besproken ✔️ Leer waarom empathie en heldere communicatie van vitaal belang zijn in de gezondheidszorg en waarom deze aspecten soms over het hoofd worden gezien. ✔️ Verken de mogelijkheden van technologie bij het versterken van de communicatie tussen zorgverleners en patiënten. Ontdek hoe innovatie een positieve impact kan hebben op de gezondheidszorg. ✔️ Luister naar Steven's persoonlijke ervaringen en ontdek het belang van een gezonde balans tussen werk en privéleven. Leer hoe hij bewust tijd vrijmaakt voor zijn gezin. Ontdek waardevolle inzichten, praktische tips en laat je inspireren door deze boeiende SPREEKUUR-aflevering. --- Send in a voice message: https://podcasters.spotify.com/pod/show/healthitude/message

How Small Improvements Create Lasting Change in Customer Experience   Steven Van Belleghem, customer experience expert and author of A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture. He talks about how embracing effective empathy, empowering employees to make meaningful decisions, and building emotional customer relationships can transform companies into customer-centric organizations.  Top Takeaways:    The key to transforming companies into customer-centric organizations lies in adopting a customer experience mindset. When leaders prioritize the customer experience, it influences the entire company culture.     Empowering employees to take positive actions that benefit customers can significantly impact team morale and reinforce the company's customer-centric goals. Leaders need to continuously communicate and appreciate the impact of customer-centric behaviors.    True customer loyalty extends beyond transactional interactions and loyalty programs. Building authentic, emotional customer relationships can lead to loyalty and increased revenue. For example, offering knowledge and content for free or demonstrating appreciation for customers at all stages of their journey creates loyalty and long-term relationships.    95% of your customers will be friendly, regular people. But 5% of your customers can be complete nightmares, and nothing you do will be good enough for them. Companies often lean towards focusing on the negative 5% of customer interactions, which can result in the creation of rules and procedures based on outliers. Don't punish your good customers for the sins of the few bad ones.    Embracing a philosophy of making small, incremental improvements can lead to significant overall change in the customer experience. When companies focus on constant improvement, even if it's just 1% at a time, it can create a wave of positive impact on customer satisfaction.    Empowering employees to make small decisions and take immediate action to address customer needs can improve customer experience and loyalty. Training employees to effectively handle customer issues without having to always ask for permission enhances their ability to make decisions that benefit customers. Encouraging and reinforcing customer-centric behavior and sharing success stories during team meetings can motivate and guide employees toward delivering outstanding customer service.    Plus, Shep and Steven discuss why some companies remain "diamonds in the rough" and never successfully cultivate a customer-centric culture. Tune in!  Quote:   "It all starts with leadership. The biggest barrier for companies to succeed in their goal of becoming customer-centric is when teams don't believe their leaders."  About:    Steven Van Belleghem is a customer experience thought leader and keynote speaker. He is the author of six bestselling books. His latest book, A Diamond in the Rough: Over 100 Specific Tips to Build a Strong Customer Culture, is available now!   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

In this brand new episode, Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Laurence Van Elegem, Julie Vens - De Vos and Pascal Coppens, discuss the unicorn that is Taylor Swift, Humane's overhyped AI Pin, the next killer AI device, generative AI in China, the WeWork saga, the Bletchley Park AI Summit, the Executive Order on AI, Mercier champagne, data colonization, LinkedIn, our upcoming China Tour and many more things! Enjoy! For more inspiration about business and technology, go to nexxworks.com. Want to learn more about our learning and inspiration programs? Visit https://www.nexxworks.com/experiences/upcoming-experiences.

Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer experience game? Listen in as we journey through the world of CX books that will satiate your curiosity and boost your knowledge of customer experience strategy, design, and measurement. From the classics like "Why We Buy: The Science of Shopping" by Paco Underhill and "Chief Customer Officer 2.0" by Jeanne Bliss to newer gems like "A Diamond in the Rough" by Steven Van Belleghem, we've got a treasure trove of insights to excavate. But we aren't just listing books here. Jeannie Walters shares the invaluable nuggets of wisdom that she's gleaned from each book and how they can be applied to your organization. Whether you're a seasoned CX professional or just starting out on your CX journey, you're sure to find a book recommendation that will resonate with you. So tune in, and let's turn knowledge into power, inspiration, and intentional action that can catapult your customer experience strategy to unparalleled heights. Bottom line - It's time to elevate your CX game!Books Mentioned:"Why We Buy: The Science of Shopping" by Paco Underhill"Chief Customer Officer 2.0" by Jeanne Bliss"Outside In" by Harley Manning and Kerry Bodine [Correction]"Delivering Happiness" by Tony Hsieh"A Diamond in the Rough" by Steven Van Belleghem"Empathy in Action" by Tony Bates and Dr Natalie Petouhoff"The Digital-First Customer Experience" by Joe Wheeler"Employalty" by Joe MullResources Mentioned:Experience Investigators Learning Center -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Steven van Belleghem is een absolute thoughtleader op het gebied van CX in Nederland, België en ver daarbuiten.  Zijn nieuwe boek "De Ruwe Diamant" is net uitgekomen en gaat helemaal over hoe je een klantgerichte cultuur bouwt in jouw organisatie. In het boek staan maar liefst 102 concrete tips over hoe jij aan de slag kan met het creëren van een klantgerichtere versie van jouw organisatie. Een absolute aanrader!In deze aflevering bespreken we een aantal belangrijke inzichten uit het nieuwe van boek Steven, hebben we het over wat ons inspireert en beantwoorden we vragen van luisteraars. Het is een bijzonder leuke en inspirerende aflevering geworden met veel voorbeelden uit de praktijk. Luister en geniet!Klik hier om De Ruwe Diamant te bestellen op Managementboek.nl

Elk bedrijf wil natuurlijk klantgericht zijn, maar weinigen slagen erin om de klant écht gelukkig te maken. De sleutel tot succes is het uitbouwen van een klantgerichte cultuur: een cultuur waar zowel de leiders als de medewerkers van een organisatie zich op elk moment bewust zijn van hun rol tegenover de klant. Dat zegt Steven Van Belleghem. Hij schreef er zelfs een boek over: ‘A diamond in the rough' met meer dan 100 tips om een klantgerichte cultuur te bouwen.  De inspiratie voor dit boek haalde hij in het Noorden van Griekenland, in Thessalië, waar kloosters, gebouwd op rotspilaren ‘als het ware zweven'  tussen de bergmassieven, die door erosie tot natuurlijke torens zijn uitgehouwen. De marketeer in hem was ontgoocheld in het absoluut gebrek aan klantgerichtheid in de souvenirwinkels, met uitzondering van een winkel waar geen enkele klant met lege handen naar buiten ging. Het zaadje voor zijn boek was geplant. Een bijzonder boeiende podcast over het Top Gun Effect, over de kracht en het belang van positiviteit, over de rol en impact van digitalisering, over klantencommunitiesVeel kijk- en luisterplezier!!+++Honger naar meer? SCHRIJF JE IN VOOR DE NIEUWSBRIEF LEES DE ARTIKELSABONNEER JE OP HET TIJDSCHRIFT And don't forget: it's a great time to be in HR!+++Opgenomen op de #ZigZagHR Kantoorboot

Despite high aspirations to delight customers, many companies falter at the execution stage, leaving a gap between grand plans and customer realities. Steven has spent over a decade conversing with CX professionals and has a wealth of insights on why companies struggle to shine in customer service. His new management book serves as a guide to embedding a genuine Customer Culture within your organisation, offering practical tools and revealing how minor alterations can lead to significant outcomes.This week Mandy Johnston talks to Steven about his new book.

In this brand new episode, Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens, Julie Vens - De Vos and Laurence Van Elegem discuss how LinkedIn saved Julie's day, Neuralink's first human trials, Elon Musk's big plan, cyborgs, invasive technology, all things Japan and business - from time machine investing, to omotenashi, humility, declining demographics, finding the perfect knife & more - Elon Musk's algorithm, Walter Isaacson's biography about him, all the people Peter Hinssen feels sorry for, Huawei Connect, the chip war, a European ban on EVs, effective altruism, accelerated altruism and much more! Enjoy! For more inspiration about business and technology, go to nexxworks.com. Want to learn more about our learning and inspiration programs? Visit https://www.nexxworks.com/experiences/upcoming-experiences.

In dit boek zoomt Steven van Belleghem in op een vraag die in bijna elke organisatie speelt: hoe krijgen we onze cultuur nóg meer klantgericht? Hoe zorgen we ervoor dat onze mensen het overtreffen van klant verwachtingen als norm zien? En het dag in dag uit gaan doen? Precies daarover gaat deze podcast, waarin Hans Janssen live schakelt naar de thuisstudio in Knesselare van Steven van Belleghem. Ze bespreken:Waarom speelt cultuur zo'n belangrijke rol in de Customer Experience?Hoe zorg je ervoor dat klanten loyaler worden aan jouw bedrijf? (verrassend antwoord!)Wat is effectieve empathie?Hoe overtuig je jouw mensen om hiermee aan de slag te gaan? (verrassend antwoord!)Welke bedrijven zijn hier ontzettend goed in?Maak je klaar voor een podcast vol boeiende inzichten en inspirerende voorbeelden. Een geweldig voorproefje op het seminar mét Steven van Belleghem én 5 kampioenen in klantgerichtheid: Customer Champions op 7 november! 

In this last episode of the season (back in September!), Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens, Julie Vens - De Vos and Laurence Van Elegem discuss non-negotiable rules in CX, this month's Tesla news, EV market price wars, Elon Musk's adventures in China (or is it Yilong Ma?), the Apple Vision Pro, AI regulation, P(doom), the learnings of our latest Art of Talent Tour with Behavioral Scientist Frederik Anseel, Ørsted, Maersk, Novo Nordisk, our new Never Normal Masterclass, the crackdown of the SEC on Binance and Coinbase in the US, China's national blockchain center, the Hong Kong crypto exchange and the very latest on general-purpose humanoid robots. Here's Scott Galloway's Twitter thread with all the past calls for tech regulation that Laurence referred to: https://twitter.com/profgalloway/status/1659034629129601026 Enjoy! For more inspiration about business and technology, go to nexxworks.com. Want to learn more about our learning and inspiration programs? Visit https://www.nexxworks.com/experiences/upcoming-experiences.

In this episode, Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens, Julie Vens - De Vos and Laurence Van Elegem discuss generative AI's data problem, private company versions of ChatGPT, Drake, Grimes, Twitter, TikTok, Walmart versus Amazon, Schmidt Futures and AI investment strategies, our Never Normal Tour with Mediafin in New York (guided by nexxworks Founder Peter Hinssen and General Editor at 'De Tijd' Isabel Albers), the human energy crisis, Apple's new high-yield savings account with a whopping 4.15% interest rate, its Buy Now Pay Later services, the return of (travel in) China, the EV price war, Chinese EV car company BYD successes, CATL's next-generation sodium-ion battery, youth unemployment in China, inflation going down in China, why some companies are looking for old steel warships, the power of proximity, the end of Buzzfeed news and much, much more. Shownotes: You can check the Amazon and Walmart chart Julie was talking about here. The website haveibeentrained.com allows artists to opt-in or opt-out of AI training. Here is the link to the website with the latest AI hits. www.heygen.com is where you can upload an avatar of yourself and create a video. ai.syllaby.io will help you write a script for your video. Here is Steven and Pascal's video about Tesla and BYD. Check our awesome Never Normal Tour with Mediafin in New York here. Enjoy! For more inspiration about business and technology, go to nexxworks.com. Want to learn more about our learning and inspiration programs? Visit https://www.nexxworks.com/experiences/upcoming-experiences.

In this episode, Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens and Julie Vens - De Vos discuss the top visits of our 'CX More Than Ever Tour' in LA (Liquid Death, Niels Juul, Nanxi Liu & the ConCreates ad agency), LA versus San Francisco as innovation hubs, the collapse of Silicon Valley Bank, the impact of remote work, the Waluigi Effect in AI, the New Gatekeepers (from Benedict Evans' big yearly presentation exploring macro and strategic trends in the tech industry), ChatGPT (what else?), Henchman, Confirm, China outpacing US in critical tech research (report from the Australian Strategic Policy Institute), Xi Jinping's third term and China's The Two Sessions. Enjoy! For more inspiration about business and technology, go to nexxworks.com. Want to learn more about our learning and inspiration programs? Visit https://www.nexxworks.com/experiences/upcoming-experiences.

The CX Goalkeeper had the great opportunity to interview Steven Van BelleghemLinkedIn Headline: Customer Experience Enthusiast! Global keynote speaker - bestselling author - EntrepreneurHighlights:00:00 Game Start00:45 Steven's Introduction03:23 Steven's Value05:18 What what is your definition of the metaverse?08:30 Web3 and the Metaverse13:04 Steven's experiences in the metaverse15:00 Steven's worst experience in the metaverse16:43 What are possible use cases in the metaverse in the short term?20:32 What are the biggest threats now in the metaverse?23:11 Some people spend a lot of time there24:50 The impact of the Metaverse on CX26:34 How is the metaverse impacting our lives on 2030?30:05 Book suggestion30:44 Contact Details31:11 Golden Nuggetand much more on www.cxogoalkeeper.com/Metaverse3ABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast?Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership

In this episode, Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens and Julie Vens - De Vos discuss CX at the Louvre and at Hertz, Vaclav Smil's book 'How the World Really Works: A Scientist's Guide to Our Past, Present and Future', the energy transition, techno-optimism, China opening up again, decoupling, Noma closing down, leadership, the FTX fall out, the VC industry, Washington looking to ban TikTok in the US and Shopify cutting its more than 2 people meetings. For more inspiration about business and technology, go to nexxworks.com.

In this episode, Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens and Laurence Van Elegem discuss the escalating COVID protests in China, Disney's Disney+ troubles and the high expectations around the new (but old) CEO Bob Iger, the FTX saga, the whole crypto world meltdown and the need for regulation, the fediverse, decentralization and interoperability, the wild Elon Musk and Twitter chaos, the recent big tech layoff bloodbath and India as the next China. For more inspiration about business and technology, go to nexxworks.com.

In this episode, Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Julie Vens - De Vos & Laurence Van Elegem discuss Walmart, Meta's new generative AI video tool, Elon Musk's Twitter saga & his “everything app”, Google's new circular economy accelerator, ROSI (return on sustainability investment), the clash between the world of technology, innovation & regulation, hybrid work & the impact of global challenges like the energy crisis, productivity paranoia, quiet quitting versus quiet firing, Kim Kardashian & her SEC (Securities and Exchange Commission) fine and Warner Music's partnership with OpenSea. For more inspiration about business and technology, go to nexxworks.com.

Steven Van Belleghem – who has devoted his career to customer experience – discusses what it will mean in the metaverse 

In this last episode of the season (we're back in September), Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens, Laurence Van Elegem and Julie Vens - De Vos discuss Unicorns and down rounds, our awesome work trend report by Frederik Anseel, Decathlon's new subscription model, EdTech post Covid in China, The Google engineer who believes that a chatbot has become sentient, Web3 applications for employee engagement, The metaverse in China as a booming business, technology and the senses, the top gun effect and the great resignation versus the great recession. You can find the interview that Blake Lemoine and a collaborator at Google conducted with LaMDA here. For more inspiration about business and technology, go to nexxworks.com.

#109 Shep Hyken: Building A Memorable Customer Experience We've all heard that the customer is king, but today let's hear from the king of customer experience himself! We're honored to welcome Shep Hyken as a guest on this episode of The Ecom Show. With over 39 years of industry experience and over eight bestselling books under his belt, Shep Hyken is a master at building a memorable customer experience, and today he's going to let us in on some of his bestselling secrets. Make sure to check out hyken.com to know more about him and get access to bonus research materials to enhance your knowledge of customer experience. This show is sponsored by Budai media , which is a fully remote eCommerce retention marketing agency. We, at Budai Media, have worked with over 100+ eCommerce clients and generated $30M+ additional store revenue in the last 3 years. In this episode, Shep Hyken and Daniel Budai, our podcast host and CEO, will talk about: ✔️ Shep's Journey With Customer Experience. ✔️ How To Win Your Customer's Confidence. ✔️ Finding Balance With Customer Automation. ✔️ 6 Steps To Master Customer Experience. Shep's Journey With Customer Experience Shep's story starts just like Harry Potter's, with a little bit of magic. Young Shep ventured into the world of business as a magician back when he was just 12 years old. He would book gigs performing magic for kids at birthday parties, and that's where he got his first lesson in customer service. His parents taught him all the basics like sending out thank you notes, following up for feedback and finding out areas of improvement, and basically just everything related to the art of talking to people. This art was finessed by a series of odd jobs that he'd picked up during his years in college. From nightclubs to corporate events, Shep had done it all. However, his true passion for building a career in the world of customer experience was fuelled by his time working in a gas station. "I was working in a gas station, and it was a very cold, cold day, and I pumped a woman's gasoline for her. And a very elderly woman, probably in her 80s, I didn't want her to get out of the car and get cold. And my manager actually yelled at me for helping her. I learned two things that day that has stuck with me ever since. Number one, people like me are all over the place; we want to take care of people. So when we're talking to our clients about customer service, and hiring people for the right experience in the right culture, just know that you need to find someone who likes taking care of people. The second thing I learned was that your experience of how to treat your customers comes from the people training you and the people in charge. But just because someone is in a high position doesn't mean they know how to treat customers right. You need to hire based on qualities that complement the role you're trying to fill." Shep started out working in customer service and soon started using the term customer experience to define his role because he was told that it's just a fancier term for customer service. But, he soon realized that customer experience goes far beyond customer service; it includes every touchpoint of a customer's journey that affects their perception of the brand. With over 39 years of experience, Shep is now a well-known keynote speaker and the bestselling author of several valuable books that talk about customer experience. How To Win Your Customer's Confidence In e-commerce solutions, you have to recognize that you won't always have the opportunity to interact and create a relationship with your customers. So, you need to find other ways to make that customer say, they are the ones I want to go back to again and again. Basically, find that one thing that drives your customer to keep returning. And that one thing is confidence! Creating confidence means the customer will refer to you with the word always followed by something ideally positive. You never want your customers to be confident about having a negative experience. Now, I'm confident when I do business with them; I will love what happens. That's what we're looking for. And this is what a confident customer would sound like:  “You know what, it's always there when I log on, it's always easy. They always have what I want. They always answer my questions; they always get back to me quickly.” The key to gaining your customers' confidence is very simple. Focus on how you can create positive experiences for them throughout their customer journey. As long as the customer recognizes that whenever they reach out or interact, they're always going to have a positive experience, they'll keep coming back. You can create this positive experience by leveraging automation tools, creating self-service resource libraries, having a quick response team in place, and providing a seamless customer journey from pre to post-sales. Finding Balance With Customer Automation Automation is a great tool that can enhance customer experience if implemented in the right manner. Having an omnichannel customer support system is the ideal way to provide an excellent customer experience. The trick is to have a seamless handoff between automation and human experience. For instance: If your customer asks a question that the chatbot isn't able to answer, your chatbot should be advanced enough to hand over the customer's query to a human executive to take over. So, automation is really just one part of it. You can create an automated experience by having a smart resource library, a chatbot and by implementing automated flows in place. However, you shouldn't depend on automation for everything. Tomorrow, if your customer needs to speak to a human, they should have a medium to connect with and receive help from one. All the best companies find a balance between AI-infused technology and humans to create a wholesome customer experience. Shep Hyken recently conducted an in-depth survey to find out the ideal way that customers like to resolve their complaints when they run into an issue. This 30-page report gives a detailed outlook on customer preferences; you can check out the entire report here. This report revealed that 65% of customers would prefer to resolve their problems over a phone call with a customer service agent; now keep in mind that the rest, 35% prefer having a digital self-service solution which is why it's important to have both in place. 6 Steps To Master Customer Experience Shep Hyken had come up with a six-step checklist for brands that are looking to audit and improve their customer experience. This checklist takes you from the entire customer journey to reflecting and learning from competitors and brands that you love and use as an individual. Let's take a look at the different steps. Act like there's a problem and call and see how hard it is to get your problem resolved: This helps you figure out how smooth your customer journey is and what your areas of improvement are. Ask yourself why somebody chooses to do business with a competitor instead of you: Don't try to find your positives to answer this question; instead, focus solely on what your competitors are offering and find out what they're doing differently. This will automatically lead you to step three. What can I do that my competitor is already doing: Remember that you're not looking to do things exactly how your competitor does it. The point of this step is to find inspiration and alter it in a way that makes it your own. Identify brands that you love as a consumer that are outside your industry: Every professional is also a customer. Find brands that you love, regardless of their size or industry, and figure out qualities that make you loyal to that brand. Try to observe and understand the behavior of brands that you have a likeness for. See how your observations can better your brand: Say, for instance, you love Amazon because they're reliable with their deliveries. When you properly observe, you'll realize that the reason you love Amazon is not that you receive emails; it's because you receive information that makes you feel confident, which brings us to the final step. Take a look at all of the different reasons a customer does business with your competitor or the reasons why you love doing business with somebody even outside of the industry, and implement those: Once you've done that, you'll automatically find areas that you can improve on. If you enjoyed this episode, make sure to check out episode 107, where Daniel speaks with Steven Van Belleghem, another customer experience wizard who reveals some of the best customer experience strategies for e-commerce. Stay tuned because we come out with new episodes every Tuesday and Thursday! And if you'd like to see more, you can check out some of our earlier episodes here. Follow Shep Hyken: LinkedIn Website Latest Book- I'll be back Follow Daniel Budai: Daniel's LinkedIn Daniel's Facebook

Radar podcast host Steven Van Belleghem and his #nexxworks friends Pascal Coppens and Julie Vens - De Vos discuss the highlights from our Web3 tour in London, the metaverse, a VR literate generation, China's endless shopping festivals and Chinese Valentine, the Return-to-Office War, the Great Resignation, rituals at work, a record-high number of college graduates unable to find work in China and the Indo-Pacific Economic Framework. For more inspiration about business and technology, go to nexxworks.com.

#107 Steven Van Belleghem: Best Customer Experience Strategies For E-Commerce We're delighted to welcome Steven Van Belleghem, bestselling author, YouTuber, and co-founder of nexxworks, to this episode of The Ecom Show. Steven is the author of the bestselling book, The Conversation Manager. He also has a very helpful YouTube channel where he speaks about customer experience strategies. Steven has successfully founded several ventures like Snack Bites and Nexxworks. In recent years, his primary focus has been towards educating entrepreneurs about customer experience through webinars and YouTube. In this episode Steven and Daniel Budai, our podcast host and CEO, will discuss: ✔ Steven's Youtube Journey. ✔ Building An Emotional Customer Experience. ✔ Customer Experience Trends To Watch Out For. ✔ Why Businesses Need To Deep Dive Into Data. Steven's Youtube Journey Steven started his Youtube channel back in 2010, back then it was more to promote his newly launched book, The Conversation Manager. He had created an animated infographic video, a style which was really trending back in 2010, and he received over 50,000 views on his first videos. Post this, he took a hiatus up until 2014 and realized that he needed consistency to grow. Steven created an entire series of value based videos to help businesses better their customer experience. However, these videos didn't receive much traction. Instead of getting demotivated, Steven decided to push harder, and he now has a strong and growing community of over 20,000 subscribers. “It's slow. The hardest thing is the first 1000 subscribers, and then you're starting to have a community you start to feel it. It took me I think two or three years before it really took off. Now, I have a pretty active group of people who watch my content, and I enjoy it myself. I make a few videos each month.” So, the key learning for anyone looking to start a career in YouTube is to be persistent and patient through the entire journey. It takes time, but eventually it's worth the payoff. Building An Emotional Customer Experience Customer experience has changed a lot over the past few years. The past 10 years were really about making things very convenient. But after the big digital jump forward from COVID, convenience has become a commodity. It's no longer a differentiator. We live in a world where there's almost zero tolerance for digital inconvenience, people are not willing to waste their precious time on the digital incompetence of an organization. So, it's no longer a positive differentiator, it's a negative differentiator. Being very convenient is very cool, but it's only creating a transactional relationship. So, the goal to differentiate yourself in the next couple of years will indeed be to make it more emotional and there are two main ways to create a more emotional bond with your customers: The first one is what Steven calls, a partner in life strategy, where you try to understand the human behind the customer. This involves learning more about the interests, ambitions, and tastes of your customers. The better you understand that from each of your individual customers, the more value you can add to their life. So to become more emotional, it's not about optimizing the customer journey, it's about creating positive change in the life journey of people. The second one is about society. If you look to the world today, there are a lot of challenges on our plate, we have a fight against racism and discrimination, we have more geopolitical tension than we had in the last seven years, we have a climate crisis that is becoming more and more urgent, and we're still in the biggest healthcare crisis of our generation. And more and more customers expect organizations to make a difference to become part of the solution. Having a strong brand philosophy that works towards making the society a better place is a great way to emotionally connect with your customers. Everyone loves to support a brand that's genuinely trying to do good for people and the world around them.  This applies to businesses at all levels! If you're a small local company, try not to change the world, try to change your world, look at things in your own local community, where there's a challenge, where there's a problem, and see how you can contribute towards solving it. And if you do so, people will recognize that, and you will build a stronger emotional relationship. Customer Experience Trends To Watch Out For There are basically two key evolutions that will play a big role in transforming customer experience:  The first one is everything related to technology. Technology is evolving, and because of that the expectations of customers are evolving. The second dimension is the human part. As technology evolves, what does that mean for human customer service, human customer experience?There are three technology trends that can heavily change the way businesses and customers react. The first is artificial intelligence. AI will help us to automate customer relations and make it more personalized, which will in turn lead to faster interactions. The second technology trend that will change a lot in the next five years is the hype of cryptocurrency and NFTs. There's a lot going on now with NFT's and it could entirely change the way you look at customer loyalty. Because if you look at customer loyalty today, it's still very old fashioned. Let's take the example of a supermarket, imagine that the supermarket starts with their own coin as a loyalty instrument. Today in Belgium, when you go to the supermarket, you have to have 500 points, to avail a discount of five euros. It's not creating loyalty today, but what if you had a coin from that supermarket, which means that if the supermarket performs well, the value of your coin goes up. So as soon as you invest one euro in that supermarket, you get a coin as a reward system, so every time they perform well, you benefit from that. That means that the more successful they are, the more value you get, which means that there's a chance that you will evolve towards an active ambassador, because you have the same goal.  And then you have the whole evolution of the metaverse that has become a real hype since Mark Zuckerberg rebranded his own company which can have a huge impact in the next 5 to 10 years. The other side of the equation is the human part. The more digital the world becomes, the more value customers will find in a human relationship. While the role of humans might change they will always be needed to ace customer experience. Especially, when it comes to adding empathy, creativity, and passion to technology. Why Businesses Need To Deep Dive Into Data? There's a lot of talk about data and analytics being the key factor in driving business decisions, but let's deep dive into this a little bit more. Let's look at the Net Promoter Score survey, for instance. As a business owner, you fill out the survey and receive your score. But, what exactly do you do with that data? Most companies measure it, and then communicate the score in the organization, let's say you have 26. And then they tell the teams, we want to go to 30. And usually, that's where it ends. If you want to make NPS or any data work for you, you need to get to the bottom of it! You should be able to answer: what your score means and how a higher score would benefit you more to be able to understand the way to achieve it. As a leader it's important to translate what that data means for every individual employee, where you go to your account manager, for instance, and that you say, hey, look, dear account manager, you got to six. And that's because this small detail that may not be important to you was really crucial to the client. And if there's one thing that really gave or explained his low score, so if you improve that part of your job, you're going to score a 9 or a 10. If you can successfully tell your employees how their individual work is affecting the score, it becomes a workable goal that the entire team can work towards achieving. This erases the disconnect between the figures and the day to day activities on the floor. This works with customer feedback as well. Quantitative feedback is easier to get but it'll never be as effective as qualitative feedback. Instead of just asking for ratings, ask your customers questions to understand their perspective better. If you're keen on knowing more about customer experience make sure to follow Steven Van Belleghem on Youtube. You can also check out his bestselling novel here, and follow him on LinkedIn for some more expert advice. We hope you enjoyed this episode of The Ecom Show. We release new episodes every Tuesday and Thursday. You can check out some of our earlier episodes here. Follow Daniel Budai: Daniel's LinkedIn Daniel's Facebook

De Tijd neemt je mee naar de Brave New World van het metaversum. We verkennen wat het is, welke kansen er schuilen en waarvoor we moeten opletten moeten opletten. Voor veel mensen is the metaverse nog een vaag begrip. Iets dat je in de achtergrond wel eens hoort passeren, zonder goed te weten wat het nu eigenlijk is. Dries Ceuppens, journalist bij De Tijd, wil in deze podcast iedereen laten kennismaken met het metaversum. Wordt het de volgende evolutie van het internet? Een digitale kopie van onze fysieke wereld? Of iets totaal anders? Je ontdekt het in deze podcast, samen met experten en ervaringsdeskundigen als Steven Van Belleghem, Roland Legrand en als top of the bill Facebook-klokkenluidster Frances Haugen. Check de afleveringen in onze app of website, of abonneer je op het kanaal van Start To Metaverse op de gebruikelijke podcastplatformen. See omnystudio.com/listener for privacy information.

Steven Van Belleghem is an author and keynote speaker with a strong focus on CX. Based in Belgium, Steven has now written four books focused on CX and has spoken at around 1,000 events in over 40 countries. In this episode of CX Files, Steven talks to Mark Hillary about the ideas contained in his most recent book and how customer loyalty will evolve in future. https://www.linkedin.com/in/stevenvanbelleghem/ https://www.stevenvanbelleghem.com/ https://www.amazon.com/Offer-You-Cant-Refuse-Customers/dp/9401470359/

Radar podcast host Steven Van Belleghem and his #nexxworks friends Pascal Coppens, Peter Hinssen, Laurence Van Elegem and Julie Vens - De Vos discuss Web3, Netflix shares falling almost 40%, the metaverse, the devaluation of Jack Dorsey's first tweet, Lululemon's membership program, the stranger than fiction tale of Worldcoin, the Shanghai lockdown, creative AI and NIO's battery as a service model. The 'basics of Web3' document Laurence is referring to, can be found here: www.nexxworks.com/blog/web3-for-dummies For more inspiration about business and technology, go to nexxworks.com.

Even local competition has become international in 2022. Consumers are smart, informed, and intrinsically motivated to find the best offering for their wants and needs. So, how do we compete? How do we stand apart from the other businesses in our corner? This is what we're conquering today. Steven Van Belleghem is a global thought leader in the field of Customer Experience. His passion is spreading ideas about the future of customer experience. He is the author of multiple international bestselling books including ‘The Conversation Manager', ‘When Digital Becomes Human', ‘Customers the Day after Tomorrow', ‘The Offer You Can't Refuse' and a technology thriller called Eternal. In this week's episode, Steven highlights; how 5% of customers are a pain although we mustn't make decisions based on them, the misconception that digital is taking over the human side of business, and how to overcome challenges in creating content to grow your following by the thousands.Conquer Local is presented by Vendasta. We have proudly served 5.5+ million local businesses through 60,000+ channel partners, agencies to enterprise-level organizations. Learn more about Vendasta and we can help your organization or learn more about Vendasta's Affiliate Program and how our listeners (like yourself) are making up to $10,000 off referrals.Are you an entrepreneur, salesperson, or marketer? Keep the learning going in the Conquer Local Academy.**Announcement relevant as of March 24, 2022:If you enjoy our Podcast, we have a major virtual event for you. Join us at our free Conquer Local Connect event on Thursday, March 24 – our virtual event series dedicated to helping you sell, market, and fulfill with ease, while delivering an amazing customer experience. At Conquer Local Connect, you'll hear from Vendasta Chief Customer Officer, and your Host here at the Conquer Local Podcast, George Leith. As you know, George is an incredibly powerful presenter and you can witness this live at Conquer Local Connect where he's going to deliver some of his industry secrets about taking a prospect from pitch to close to growth. REGISTER HERE

Radar podcast host Steven Van Belleghem and his #nexxworks friends Pascal Coppens and Julie Vens - De Vos discuss Pascal's brand new book "Can we trust China?", the Russo-Ukrainian War, the evolving world order, the top visits from our LA Customer Experience Tour (SpaceX/Starlink, Snap Inc., KCC & Everytable), the back to the office trend, gamification, Pinduoduo, the metaverse, AR and Rik Vera's new book 'The guide to the Ecosystem Economy'. Enjoy! For more inspiration about business and technology, go to nexxworks.com.

Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens, Julie Vens - De Vos and Laurence Van Elegem discuss ESG standards and ratings, the Super Bowl ads, Walmart entering the metaverse, an electric highway in Detroit, the world expo in Dubai, China supporting Russia in the Ukraine expansion, the four day work week, the Great Resignation and a new international sourcing platform for semiconductors. For more inspiration about business and technology, go to nexxworks.com.

Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen and Pascal Coppens talk about Meta looking into NFT, DAO and blockchain expansion, Alibaba's DingTalk AR glasses, Best Buy launching an in-house media company, supermarket chain Jumbo's partnership with fast grocery delivery service Gorillas, the Theranos and Elizabeth Holmes trial, John Deere's new fully self-driving tractor & the common prosperity trend in China.  For more inspiration about business and technology, go to nexxworks.com.

In this special End of Year episode, Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens and Laurence Van Elegem discuss what they believe are important trends for the coming years: Web 3.0, DAOs, Central bank digital currencies (CBDC), NFTs, metaverse commerce, affective technology as well as sustainability as a force of disruption and innovation. They also answered some listener questions (send in yours at hello@nexxworks.com if you have any) about the Chinese crackdown, carbon emissions, the API strategy of companies and what the Radar crew members would do if they were the next Prime Minister of Belgium. For more inspiration about business and technology, go to nexxworks.com.

Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens, Julie Vens - De Vos and Laurence Van Elegem talk about Amazon manipulating search results to push its own brands, Patagonia launching a brand of wines, China's energy crisis, scenario planning and hedge fund Third Point asking Shell to split into multiple companies. The Radar crew also answers listener questions about ethics, Facebook's rebranding, Best Buy launching into healthcare, privacy, Solid, the hybrid way of working and the disconnect between employers and employees when it comes to employee exits.

In this episode of #TheSpeakerShow, Maria Franzoni interviews Steven van Belleghem.  Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience. He believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.  He is also the author of multiple international bestselling books including ‘The Conversation Manager', ‘When Digital Becomes Human', ‘Customers the Day after Tomorrow', ‘The Offer You Can't Refuse'. In this fascinating episode, we discuss a range of his views on issues including: Customer Experience Digital Convenience Human Touch New Technologies Links: More about Steven van Belleghem More about Speakers Associates Connect with Speakers Associates on LinkedIn Connect with Maria on LinkedIn To book any of the speakers featured on the Speaker Show podcast, click here Listen here: Libsyn  iTunes  Google Play Spotify

Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens, Julie Vens - De Vos and Laurence Van Elegem talk about the Bill and Melinda Gates Foundation investing in online supermarket Picnic, Walgreens rolling out a bank account, Evergrande Real Estate Group's 'Lehman moment', sustainable metropolis Telosa, cancel culture in China, Wall Street Journal's Facebook Files, Facebook glasses, Uber's possible profit and the war for talent. For more inspiration about business and technology, go to nexxworks.com.

Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens and Julie Vens - De Vos talk about Elon Musk's humanoid robot, the 600 million dollar Polynetwork heist, how Amazon is now bigger than Walmart, the technology crackdown from Beijing, the US (IBM) and Japan working together on quantum computing to counter China's masterplan in the matter, NFTs, back to the office madness, rules and systems regarding vaccinations and Facebook's metaverse for work, Horizon Workrooms. For more inspiration about business and technology, go to nexxworks.com.

Your host, Ben Cummings talks with Steven Van Belleghem of Nexxworks. Steven is a thought leader in customer experience within the digital world. He is also a well-known and respected keynote speaker in his industry.To learn more, visit https://nexxworks.com/

Podcast: The CX PodcastEpisode: Steven calls with Tien TzuoPub date: 2019-10-07In this episode Steven talks to TIen Tzuo, CEO of Zuora.The podcast and artwork embedded on this page are from Steven Van Belleghem, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.

Podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens and Julie Vens - De Vos talk about the future of education, a new partnership between Proximus and Belfius, slow banking, Apple employees pushing back against returning to the office, the $250 billion US bill approved in the Senate to counter China, JD's shopping festival 6.18, China's "lying flat movement", the creator economy and China squeezing bitcoin mining.

This week's podcast hosted by Sean Price is with Steven Van Belleghem International Keynote Speaker, Author, founder of Nexxworks and partner of Intracto. “It's the friction hunting mindset”. Steven researches the future of customer experience and researching the customer behaviour in the digital world. We begin with hearing Steven's dream career/ position when he was a teenager, admitting that he aspired to be being the CEO of Disney to turning up to present a talk to a room with one single person in the audience. As well as playing a small part in the Dutch version of Cars 3. We hear the stories of being a keynote speaker, hearing about the demand increase of talks throughout the pandemic virtually. We go through Steven's 10-year journey in his career with 1250+ keynote speaking presentations done, travelling all over the globe presenting to hundreds of people on stage. Starting with his professor saying he should be a keynote speaker, once speaking with his parents he decided it was the career for him. Steven recalls his first big international presentation was in New Orleans, but whilst on the plane over he stumbled into a Belgium professor who had a start-up company called “insights consulting” (A online marketing research company). They chatted and drank multiple mini bottles of wine, and by the time the plane landed, Steven secured himself a position in his company, doing research in how people were using the internet (in 2001). This began Steven travelling around the world presenting that market study and the results, gaining more skills and experience. Years later we hear about how Steven received a call from Microsoft about doing a preshow presentation for Steven Ballmer (who at the time was CEO of Microsoft). Excited for the massive opportunity he came up and presented a talk titled “The Conversation Manager” (talking about how social media changed marketing communications). This was a massive hit with even people at the event speaking about Steven's presentation, this later became a bestselling book in Europe written by Steven. In today's episode, Sean and Steven get into several topics, from scheduling to get things done but also ensuring there is time to spend with the family. We also dive into what makes a good leader. Bringing up Steve Jobs, when he was running one of the most profitable companies (Apple). But does that make him a good leader, we discuss the route through and separate facts from fiction. We also here about how Covid-19 has affected Steven's keynote speaking schedule. Initially expecting it was “game over” when Covid-19 put a halt to doing shows/ speaking around the world, however this was not the case… The demand actually grew for keynote speakers through webinars and online video presentations. Steven admits his first webinar he felt uneasy due to the unnatural setting of staring into a web cam presenting without any feedback/reaction from the audience. Mentioning a revelation he made was news presenters speak to a camera in front of millions without a live crowd reaction, and still do a great job, this motivated him to do his best in the first couple months of the pandemic. After his first webinar online, Steven speaks about how he did not know the reaction it would get, to his surprised the virtual webinar presentation was a success. Thus, Steven's empty week filled up and he was as busy as ever.

Podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens, Laurence Van Elegem, Julie Vens - De Vos and Joren Lemiegre talk about SheIn overtaking Amazon as most downloaded app, GaryVee's NFT project, cities paying remote workers to relocate, climate risk platform Cervest, Amazon acquiring MGM studios, Nvidia limiting crypto-mining on its new graphics card, TikTok testing a job recruitment tool, bias in technology, the Colonial Pipeline hack, Google announcing a health tool for skin conditions, China's declining working population, and sustainable investing. Check the show notes on nexxworks.com/blog!

This is our final episode before our 300th episode and it seriously means so much that we have made it to 300  I have been privileged to interview some amazing leaders, marketers, brand strategist,s and today's episode will certainly rank among the best. 299 features Steven Van Belleghem.We speak of so many awesome things including:- The Future of Customer Experience- Digital Ethics; Ethics and AI-The Future of Customer Experience: getting ready for the Day after Tomorrow- Using the latest technologies to solve world problemsSo much gold in this episode.Follow Steven by subscribing to :Youtube Channel- https://www.youtube.com/user/StevenVanBelleghemInstagram - https://www.instagram.com/stevenvanbelleghem/Website - https://www.stevenvanbelleghem.com/Now is the time for you to take control of your leadership growth in this disruptive world we navigate. Our aim to help you become the leader you need to be, today. If you are looking to build better leadership skills, check out The Todays Leader website at todaysleader.com.auOur website showcases our Podcast and our magazine and we are pleased to say our masterminds are now available Supported by our network sites, Today's Leader is a collective mindset For the leaders and entrepreneurs of today, forging the path of success for tomorrow.The mindset to make a difference and the ability to create an impact.Think & Grow Business Hosts our Today's Leader Masterminds. TAGB where we focus on personal, professional, and business growth. Book your free 30-minute discovery call at https://thinkandgrowbusiness.com.au/book-your-free-discovery-call/You are standing Stronger, Braver, and Wiser. Don't forget the golden rule – Don t be an A-Hole

Find your best CRM for sales for free here. Get all of the notes and links for every episode of The Sales Podcast. Overcome your toughest sales objections with these sales training flashcards. Get a signed copy of Wes's book here. Grow your sales with this on-demand video series, Make Every Sale. Know your sales numbers with this free Sales Calculator. Connect with Wes: Twitter LinkedIn Instagram Facebook

On this week's episode of The Leadership Habit podcast, Jenn sat down with Steven Van Belleghem. Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human […] The post The Future of Customer Experience with International Best-Selling Author, Steven Van Belleghem appeared first on Crestcom International.