Break Point

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out! ⏱️ Timestamps 00:00 Welcome & Introductions 03:03 What ARE Build Agents? 07:37 How Do Build Agents Relate to AI Agents? 11:25 What Can Build Agents Do In Zurich? 17:30 Real-Life Build Agent Use Case from Knowledge25 20:07 How Did The Idea For Build Agents Come to Be? 29:23 How Can Developers Integrate Build Agents Into Their Workflow? 33:24 What Is “Vibe Coding?” 36:00 What’s Next On the Roadmap For Build Agents? 38:20 What Are Some Resources to Learn More? 42:55 How Do I Convince My Leadership Build Agents Are Worth the Investment? 43:51 Conclusion & Outro

Break Point is BACK, BABY!

In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers! Topics 00:00 Welcome & Introductions 04:21 What Is Agentic AI? 09:23 What Will Agentic AI on ServiceNow Look Like? 12:23 Why Agentic AI is Not Any Old Just a Tech Trend 15:47 Conclusion & Outro Links Donate to the California Fire Foundation AI Agents Live Launch Register for TechNow Yokohama Subscribe to Break Point Apple Podcasts Spotify Amazon Music TuneIn RSS See omnystudio.com/listener for privacy information.

In today's episode, I've gathered (nearly) all of the Developer Advocates to discuss our fondest memories from 2024, as well as our plans for making 2025 the Community's best year yet! Topics 00:00 Welcome & Introductions 03:15 Our Top 3 Moments from 2024 21:31 What We Are Reading to Prep for 2025 33:29 Our Developer Advocate New Year's Resolutions 39:51 Conclusion & Outro Check out the other ServiceNow podcastsSee omnystudio.com/listener for privacy information.

In today's episode, we celebrate the launch of a brand new, free-to-use product that will change the way developers work forever!  Topics 00:00 Welcome & Introductions 12:03 What Is ServiceNow Studio? 13:45 What About Legacy Studio? 14:43 Studio vs App Engine Studio 20:48 What Are Customers Saying About Studio? 26:06 Andrew's Favorite Feature of Studio 28:35 When Will Studio Be on PDIs? 29:24 What Knowledge Content is Planned for Knowledge25? 31:07 A Break Point Exclusive! 32:29 Conclusion & Outro Links Xanadu Content Calendar ServiceNow Studio Creator Toolbox Check out the other ServiceNow podcastsSee omnystudio.com/listener for privacy information.

In today's episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond! Topics 00:00 Welcome & Introductions 02:39 Defining the Many Acronyms (e.g. SDK, IDE) 08:19 Biggest Changes Between Washington and Xanadu for the SDK 16:41 The IDE's Improvements and Clarity on the Many "Studios" 21:05 Best Practices in Development Moving Forward 29:34 Where's the Roadmap Heading? 39:06 Where Can People Get Their Hands on It? 40:26 Conclusion & Outro Links Xanadu Content Calendar ServiceNow IDE and Fluent (SDK v2) Creator Toolbox ServiceNow IDE, SDK, and Fluent Articles ServiceNow IDE, SDK, and Fluent Forum  ServiceNow IDE Store Link  Building Applications in Source Code  ServiceNow Fluent API Reference  Office Hours Check out the other ServiceNow podcasts See omnystudio.com/listener for privacy information.

In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together. Topics 00:00 Welcome & Introductions 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel? 04:30 How frequently do you listen to new episodes of Break Point? 08:46 What are your favorite types of episode? 12:38 What are your favorite aspects of Break Point that you want to see remain constant through this next phase? 16:47 What are aspects of Break Point that need improvement? 23:28 Are there any topics / guests you would like to see featured in the near future? 25:30 Conclusion & Outro Links #BuildWithCreatorStudio Hacktoberfest 2024 Check Out the Other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers. Topics 00:00 Welcome 03:50 Lauren's #5 08:26 Chuck's #5 11:31 Lauren's #4 16:49 Chuck's #4 21:09 Lauren's #3 26:26 Chuck's #3 31:14 Lauren's #2 35:21 Chuck's #2 38:51 Lauren's #1 43:39 Chuck's #1 48:16 Outro Links Book: The Art of Simple Living Manager Tools/Career Tools podcasts Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen. Topics 00:00 Welcome/Introductions 07:10 Platform passion 07:53 Advocacy ideas 11:26 Challenges for Kristy 18:41 Any surprises? 19:36 Getting prepared for this role 21:29 Words of advice 22:30 Contact info 23:03 Outro Links Kristy's LinkedIn Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI. Topics 00:00 Welcome/Introductions 02:07 Current uses for AI 17:07 ServiceNow shift in positioning 25:22 Barriers to using AI 35:08 Favorite Xanadu AI features 42:37 Recap 44:07 Outro Links Prompt Library Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life. Topics 00:00 Welcome/Introductions 07:38 How Susan found ServiceNow 09:56 Being a CTA 10:56 Platform experience 14:57 Opportunities for improvement 16:05 Dev meetups 16:52 Susan's passion 17:36 Career highlight 18:41 Words of advice 20:00 Contact info 20:18 Outro Links Susan on LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community. Topics 00:00 Welcome/introductions 01:28 Reasons for retiring 02:44 The future of Break Point 06:09 Looking back 08:05 Between now and September 6 10:08 Plans after September 6 12:53 Challenges in retiring & other topics 24:23 Call to action 25:48 Thanks 30:36 Contact info 32:32 Outro Links Chuck's site Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience. Topics 00:00 Welcome/introductions 09:01 Inspiration for the app 11:13 What was built 12:35 Outcomes 15:15 Challenges 19:43 The roadmap 21:50 How did you hear about The Devvies? 25:46 Advice for future applicants 27:17 Contact info 27:49 Outro Links Kristina's LinkedIn Josh's LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice). Topics 00:00 Welcome/introduction 07:30 Thoughts on the platform 09:35 Thoughts on first year as ServicNow MVP 13:11 Knowledge 24 experience 16:58 Aylee's ServiceNow "comfort zone" 18:20 Career pivot 21:24 Future plans 21:54 Career highlight 23:50 Words of advice 26:47 Contact info 27:41 Outro Links ayleeandersen.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers. Topics 00:00 Welcome/Introductions 06:12 What Creator Studio is (and is not) 10:39 How to get it 11:22 Who is the persona for Creator Studio 15:26 Best practices 17:34 Files created by Creator Studio 20:07 Compatibility with other studios 24:01 Takeaways 26:11 Outro Links Docs: Creator Studio LinkedIn Email: chris.haas@servicenow.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Knowledge 24 is in the books. This episode is just Lauren and me reflecting on some of our favorite memories while they're still fresh. Topics 00:00 Welcome/Intro 02:27 Writing a lab 09:31 Putting together keynote 18:47 The new developer theme 22:36 Hackathon 24:23 MVPs 27:27 The Japan closing session 31:58 Pranav's contributions 33:45 Closing party 35:21 Dev Advocate Photo Op 37:53 Taking a look at 42:34 Call to action 48:45 Outro Links This episode's blog link Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year. Topics 00:00 Welcome/Intro 02:35 What the advocates are doing 15:44 Dos and Don'ts for Knowledge 24:00 What we would attend if we could 34:01 Outro Links Advocate content Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos Topics 00:00 Welcome/Introductions 12:18 Why demos? 14:25 The audience 17:19 Good demos vs bad demos 21:08 Preparation planning 28:21 Delivering the demo 30:53 After the demo 34:32 Contact info 35:33 Outro Links Anoosha Garimella Amit Kumar Highlights Who - Know your audience size, their depth on the subject, and their expectations When - Know your time allotted and shoot for 10-20% less time to allow for Q&A Why - Understad the purpose/objetive of the demos What - Know the subject you are expected to demonstrate Where - Determine if your demo is being delivered remotely in-person, the venue location, etc. How - Understand the technology required. Zoom, recordings, mics, projectors, adapters and so on. Practice, practice, practice and follow up! Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release. Topics 00:00 Welcome 01:21 Intros and Thoughts on Washington DC release 04:31 Thoughts on AI 07:16 ServiceNow career storiees 12:29 Advice for people starting their ServiceNow journeys 15:41 Outro Links Video: Full keynote Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck. Topics 00:00 Introduction 01:59 History of Break Point 04:16 Relationship with Siblings 06:51 Chuck's Wife, Donna 13:09 Conventions  16:16 Exploratory Career Path 21:11 Story of "The Bowtie" 26:43 Battle with Cancer 32:36 Knowledge 38:57 Lasting Impact at ServiceNow 42:15 Finding Passion in a Career  45:20 Conclusion & Surprise!  Links Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success. Topics 00:00 Intro/Welcome 05:33 Flow Designer overview 09:17 Why Workflow Studio 11:34 FAQs 14:35 Support for legacy workflow editor 16:08 The roadmap 23:18 Advice for newcomers 25:01 Contact info 26:11 Outro Links Jingfei Chen on LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is. Topics 00:00 Welcome/introductions 12:57 SDK Overview 18:40 Who is it for? 23:25 How it works 27:04 Recommendations for using the SDK 29:39 Syncing 32:34 Security 34:31 Supported NPM packages 36:41 The roadmap 40:23 SDK at CreatorCon 2024 42:21 Contact info 43:39 Outro Links @servicenow/sdk - npm LinkedIn Jay Couture Install the ServiceNow SDK LinkedIn Patrick Wilson Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release. Topics 00:00 Intro/Welcome 01:39 #5 07:26 #4 14:21 #3 20:34 #2 25:19 #1 32:12 Outro Links Content calendar Washington D.C. Release Notes Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

It doesn't matter what your background is - if you're thinking about getting into ServiceNow or know someone who is, we have a story for you... Topics 00:00 Welcome/Introduction 08:19 Career transition to ServiceNow 09:48 The different programs 13:56 Author 16:02 Success stories 25:40 Career highlight 28:28 Words of Advice 31:50 Contact info 32:29 Outro Links LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

To go from ServiceNow Admin to Certified Master Architect is an incredible journey. Our guest today shares his insights on how he made that happen and why. Topics 00:00 Welcome/Introduction 06:38 Before ServiceNow 08:06 Getting started on ServiceNow 09:16 Best part of the job 11:02 From admin to CMA 13:10 Motivation 17:32 The ServiceNow Magician 22:03 Career highlight (so far) 24:01 Continuous improvement 26:11 What did you learn this week 27:56 Words of advice 29:49 Contact info 30:37 Outro Links LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

2023 has been quite a busy year for us all. In this episode, we're joined by our fellow dev advocates to go over our own top 5 lists and a quick peek at what we're looking forward to in 2024. Topics 00:00 Welcome/intro 02:03 Number Five 09:32 Number Four 17:34 Number Three 24:55 Number Two 35:19 Number One 47:39 Looking forward 50:31 Outro Links Kali Alexander's 100 days of ServiceNow Beyond The Title Podcast Offline with the Radio Bros ServiceNow Portfolio Development Group Discord Service Ducks Podcast CJ & The Duke Podcast Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

A glance at a job listing board and a little hard work could lead you to a career, MVP status, speaking opportunities, and even winning a hackathon. Our guest today shares her story. Topics 00:00 Welcome / Introduction 07:01 Career Beginning 09:05 Passions on the Platform 10:02 Growing Alongside the Platform 11:28 Knowledge23 Experience 15:38 Career Goals and Trajectory 17:41 ServiceNow MVP Program 19:02 Words of Advice 20:33 Outro Links Slack Channel Profile LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Our 2023 World Forum conferences and CreatorCon have wrapped up. While I was out, I had the opportunity to speak to a number of terrific people. I invite you to join me as I travel to four cities in four weeks and share their stories. Topics 00:00 Welcome and introduction 01:30 Saaniya Chugh 04:32 Ram Prasath Thirubalan 08:41 Viorica Bolohan 11:40 Jerin Thenayan 14:37 Carleen Carter 18:07 Martin 19:18 Raff 20:34 Shae 22:20 Zina Naghmouchi 29:11 Kopal Garg 34:23 Abey Ahmad Links Abey Ahmad Ram Prasath Thirubalan Jerin Thenayan Zina Naghmouchi Viorica Bolohan Carleen Carter Saaniya Chugh Kopal Garg Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

App Engine is one of ServiceNow's flagship products for low-code and pro-code developers. In this episode, we talk to a VP who can give us a hint of what's coming. Topics 00:00 Welcome/Introduction 05:23 App Engine defined 06:23 App Engine products 07:36 What goes into each release 09:37 Gen AI and low-code 13:36 Washington D.C. and beyond 16:25 New skills required 17:47 Changes in developer's world 21:01 Compliance 22:24 Words of advice 24:23 Contact info 24:59 Outro Links LinkedIn AI-Powered Coding Tools Are Here to Help - Not Harm - Your Job, Insist IT Experts - WSJ Email: jithin.bhasker@servicenow.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Generative AI is all the rage in 2023. Our guest today is here to discuss all the hot features we've got in our Vancouver release. Topics 00:00 Welcome/Introduction 08:59 The ServiceNow AI journey 10:55 Where to find generative AI 20:36  But wait, there's more 23:52 Where Gen AI doesn't apply 26:54 Governance 29:57 The release cycle 31:20 Dev skills 34:05 The roadmap 37:17 Advice for new devs 39:24 Contact info 40:31 Outro Links LinkedIn ServiceNow Developer YouTube channel NowLearning Email: chris.stoll@servicenow.com Live Coding Happy Hour - Gen Ai Controller Developer Portal Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

We know you're working hard to build awesome apps on the Now Platform. Did you know, we've got a contest where you can showcase what you've done and win some prizes? In this episode, we speak with some former winners to get their insights to help you be a contender for the future. Topics 00:00 Welcome/Introductions 08:19 The Devvies Defined 09:46 The winning application 11:28 The submission process 13:15 The video 15:44 The grill session 16:38 What can we improve? 19:06 Defending the title 20:16 Words of advice 25:35 Contact info 26:18 Outro Links LinkedIn: Guilherme Henriques SNUtils The Devvies Application Form LinkedIn: Nia McCash Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

There's a lot to consider when you first start building an app or configuring a process on the platform, not least of which is how you are going to test those changes. In this episode, we have two returning guests to help us understand how to navigate those thoughts. Links NowCreate LinkedIn: Harshdeep Garg NowLearning ATF Micro-cert ServiceNow Docs: ATF LinkedIn: Raghuveer Moorthy Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards. Topics 00:00 Welcome/Introduction 09:03 Big mistake 11:29 Platform passion 14:19 The other side of the world 16:34 MVP 21:29 Belonging groups 25:18 Career Highlight 26:27 What's next? 27:54 Words of advice 29:11 Contact info 29:47 Outro Links Belonging groups LinkedIn Website Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Regardless of who you are, you've likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and sometimes not. In this episode, we'll be covering a book we recently read with everyone. Topics 00:00 Welcome/Introduction 04:06 Purpose 08:19 Who 10:54 Location 15:45 The role of the host 28:22 Timelines 34:41 What's in it for devs? 39:50 Resources 40:40 Outro Links Amazon link to the book Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

We've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home. Topics 00:00 Welcome/intro 06:12 Life before ServiceNow 07:40 Carleen's start with ServiceNow 08:38 MVP - sharing and training 11:24 CMA and its meaning 15:17 The next generation 18:38 RiseUp! 19:21 Knowledge memories 23:50 Keynote speaker 24:37 Career highlight and forecast 27:00 Words of advice 28:16 Contact info and outro Links RiseUp Website RiseUp Community LinkedIn Titans of Now podcast Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

The Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform – so come on along! Topics 00:00 Welcome/introductions 01:22 Our top 5 list of favorite features 32:48 Call to action 34:08 Outro Links Vancouver content calendar Vancouver release notes Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights. Topics 00:00 Welcome/introductions 04:46 Upgrades in the early days 11:30 Upgrade improvements today 17:57 Products requiring more focus on upgrades 20:59 When things go awry 25:56 Upgrade timeframe 30:44 What to do when you find a show stopper 33:38  Advice for newcomers 37:58 Contact info 38:53 Outro Links CJ's LinkedIn news.jace.pro Jace's LinkedIn Jace's YouTube Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that. Topics 00:00 Welcome/introductions 04:45 CMA/CTA programs 09:14 Crafting your message 11:16 Horses for courses 12:44 Short presentations 14:51 Example: Key messages 16:04 Example: Supporting statements 19:52 Example: Objection Handling 23:07 Example: Other concerns 24:34 Example: Closing 25:23 Example: Call to action 27:09 Bonus tips 34:03 Planning stage vs building stage 34:53 The summary 35:52 Contact info 36:29 Outro Links Effective Presentations - Part 2 Email: julian.mills@servicenow.com devlink.sn/cma LinkedIn Effective Presentations - Part 1 Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space. Topics 00:00 Welcome/Introduction 03:30 Rob's content 04:58 The idea vault 08:59 How to get started 13:37 How to stay motivated 17:02 The long tail and defining success 21:04 Creative inspiration and thumbnail everything 26:33 What works and what doesn't on LinkedIn 31:36 Content you would like to do 32:35 When is the end? 34:22 Why do it? 38:01 The MVP program 39:10 Words of advice 39:51 Contact info 40:30 Outro Links LinkedIn Website Email: rob@theduke.digital Twitter Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Regardless of the process you are trying to automate, it's likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks. Topics 00:00 Welcome/Introduction 04:59 Overview 09:10 Developer awareness 12:24 Examples 15:19 What works 17:21 Business smart customization and the customization register 23:05 Metrics 24:44 Where to find out more 27:48 Balancing the transformation 31:07 Contact info 31:52 Outro Links LinkedIn: Raghuveer Moorthy LinkedIn: Harshdeep Garg Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Technical governance isn't something most developers typically think about until it's too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier. Topics 00:00 Welcome/Introduction 04:47 Governance defined 05:47 Resistance 09:28 Personas 10:11 Technical debt and low-code 12:41 Tips for avoiding issues 15:48 Inherited debt 20:20 From theory to real stories 22:45 Advice for new devs 24:27 Summary 25:58 Contact info Links LinkedIn Utah Technical Best Practices CreatorCon 2023 Digital Labs Email rushikesh.mandhane@servicenow.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

You never know where your next opportunity to change your life will come from. Our guest today shares her amazing story of what happened and what it resulted in - along with some other great insights. Topics 00:00 Introduction/Welcome 08:07 How Ebony got started with ServiceNow 12:14 How ServiceNow has changed Ebony's life 16:14 From a non-tech perspective 19:50 If you had to do it over 22:10 Career highlights 25:44 Advice for new developers 28:59 Favorite ServiceNow feature or product 30:07 Contact info 30:34 Outro Links LinkedIn Email ebonylakkebala@gmail.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

To get the most out of a conference like Knowledge, there's a lot to consider, from what you wear, to what you bring, and even following up afterwards. Get your favorite note-taking tools because in this episode, Lauren and I talk about some things to consider to maximize your value and hopefully convince your organization to send you again next year. Topics Before the conference At the conference After the conference Links Knowledge home page Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

It should come as no surprise that there are some really amazing people in the ServiceNow ecosystem. A few weeks ago I heard another outstanding story about a young man who got his CSA cert at age 16 – he's now a little older and a little wiser. I said to myself, "We must have him on Break Point!" Topics 00:00 Welcome/introduction 02:22 Origin story 09:45 Failure is not a bad thing 12:05 For fun... 13:47 Learning new information 15:05 A family affair 16:10 Your friends thoughts 19:19 Career aspirations 20:42 Holding the title 22:39 Punching above his weight 23:42 Advice for others 25:55 Questions for us 31:32 Contact info 32:27 Outro Links NowLearning Udemy: The Complete ServiceNow System Administrator Course The 7 Habits of Highly Effective Teens Email: youssef.mahmoud.tech@gmail.com Developer Portal Udemy: The Complete ServiceNow Developer Course ServiceNow Community LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

The CreatorCon experience at Knowledge is nothing short of amazing, and we realize there are a lot of people out there that have not been to CreatorCon. You have questions, we have answers. Join all four ServiceNow Developer Advocates as we discuss what to expect and how to get the most out of CreatorCon. Topics 00:00 Welcome/intro 03:16 What is CreatorCon? 06:16 Types of activities 11:50 Who will be at CreatorCon? 14:45 Meeting new people 20:52 Call to action 21:46 Outro Links Knowledge website Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release. Topics 00:00 Welcome/Introduction 05:03 The mobile origin story 09:22 Utah features - Theming 11:58 Admin features 14:27 Agent features 16:16 Action based location tracking 17:38 Usability 24:03 Accessibility 24:41 For the developers 28:58 Where to find more info 30:30 The roadmap 32:18 Inbal's favorite feature 33:39 Contact info 34:04 Outro Links LinkedIn Email inbal.litvin@servicenow.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

ERP or Enterprise Resource Planning – the name may conjure up images or memories of large systems that can take years to implement, or perhaps even longer to upgrade. In this episode, we'll talk to someone who shares with us how we, as ServiceNow Developers, can become close partners with our ERP brethren by leveraging the power of our platform. Topics 00:00 Welcome/introductions 07:05 What is an ERP? 09:26 Who are the ERP vendors? 12:55 ECM defined 21:52 Other similar vendors 25:18 How ECM works 29:00 Implementation time 34:50 What's in it for ServiceNow Devs 37:56 Roadmap 39:12 Words of advice 40:00 Contact info 40:48 Outro Links Email jens.strandbygaard@servicenow.come LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

For many people, security on their ServiceNow instance ends with ACLs – maybe encryption if they have the need, but there's more – oh, so much more. Joining me in this episode is someone to shed some light on the full spectrum of ServiceNow security capabilities as of 2023. Topics 00:00 Welcome/Introductions 07:32 Introduction to product family 09:51 Authorization and authentication 10:52 Security, identity, and privacy 18:25 Product overview 22:52 Data filtration plugin 23:58 Protected tables plugin 24:46 Log export service 25:33 MFA 26:00 Adaptive authentication 28:42 Data classification and data certification plugins 33:31 Vault 36:19 SCIM 39:30 Final grouping 42:28 Mile wide, inch deep 43:09 Words of advice 44:40 Outro Links Trust Site Verizon Data Breach Investigations Report LinkedIn Docs: Platform Security Landing Page Trust Center IDPro Body of Knowledge Email jarod.mundt@servicenow.com Security Best Practice Guide Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Join the four Developer Advocates as we go around the table and share what we're most excited about in Utah. Topics 00:00 Welcome/introductions 02:16 Workspace Builder 03:41 RPA on PDIs 05:48 Dark theme 08:06 Script editor enhancements 09:32 ERP customization mining 13:18 Automation Center 15:20 Flow updates 18:28 Next Experience updates 21:29 Table builder 23:17 REST step updates 25:33 ECMAScript default for new apps 28:40 Mobile multi-instance switching 30:44 Lightning round 33:30 Outro Links Release notes Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Our ServiceNow developer ecosystem continues to grow - and to address demand in one of our fastest growing regions, I'm joined by one of our newest team members. Topics 00:00 Welcome/introduction 02:39 Pranav's schooling 04:45 Locations 06:19 Early career 09:06 Inspiration 12:27 For fun 15:09 Things Pranav has built 18:00 Looking forward 19:50 Knowledge 23 21:30 Words of advice 25:04 Contact info 25:29 Outro Links LinkedIn Email: pranav.bhagat@servicenow.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

ServiceNow thrives in any environment where you find departmental processes and workflows. A classic example of this is higher education. What's it take to be a developer and architect in higher ed? Today's guest gives us her story. Topics 00:00 Welcome/introduction 04:33 Transformation 05:20 Working in higher ed 06:48 Sharing tips from higher ed 09:24 Current projects 13:49 Staying up to date 16:15 Best career advice 19:07 Worst career advice 20:30 Greatest achievement 23:38 Words of advice 24:11 Contact info 24:51 Closing Links LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.