Coleman Associates Innovation Podcast

Ready for some rural healthcare magic? In this Coleman Associates Innovation Podcast episode, we spotlight the creative team from Axis Health Systems in Colorado. They took access to behavioral health services to new heights with out-of-the-box ideas—including unique voicemail scripts that got patients from “I'll think about it” to “Absolutely, I'll be there!” Discover how these innovators improved patient outcomes in their community, turned no-shows into yes-shows, and tackled the unique challenges of rural behavioral healthcare with humor, heart, and a few unexpected phone tricks. Get ready to rethink what's possible!Guests:Casie LaMunyonAmanda O'ConnorHost:Amanda LaramieThanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

In podcast episode #60, "Making Over Behavioral Health and Substance Use Care," Kaitlin Boger, a seasoned Director of Counseling and Behavioral Health Services and Director of Integrated Care, teams up with Amanda Laramie to explore the exciting possibilities for clinics to expand their mental health and substance use services. They dive into the hot topics of today's mental health landscape, including the youth mental health crisis, the relentless opioid epidemic, and the urgent need for better care for serious and persistent mental illnesses. With so many clinics now eyeing or already securing grant funding, this dynamic duo shares practical tips and inspiring stories on making the most of these opportunities to serve our communities better. Prepare for an engaging and insightful conversation that's as informative as uplifting!Guest:Kaitlin Boger EdD,LCSW(NC),LSCSW,LCAC (KS) Amanda LaramieHost:Adrienne MannThanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

In this illuminating episode of "One Doctor's Mission to Eliminate Pajama Time with AI," host Adrienne sits down with Dr. Joshua Reischer, the visionary CEO of Health Note, to delve into the transformative impact of AI technology on healthcare workflows. Dr. Reischer shares his personal journey from the frontline of medicine to pioneering innovative solutions as he discusses the genesis of Health Note's revolutionary platform. Drawing from his own frustrations with redundant documentation in community health centers, Dr. Reischer reveals how Health Note is revolutionizing registration, intake, and clinical documentation. Tune in as they explore how AI can be leveraged to make patient care faster and better while preserving quality of life for the folks that make it happen.  Guest:Dr. Joshua Reischer, MD, CEO of Health NoteHost: Adrienne MannThanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

In this episode,  Adrienne dives into a conversation with Dr. Seth Rinderknecht, bookended by Seth's prescient pillow with the quote from Kendrick Lamar's song "Be Humble. Sit Down." Seth is a patient-centered, everything kind of doctor from Eskenazi Health Center in Indianapolis, Indiana. He shares his initial skepticism when his organization embarked on a major change process.  It turns out his superpower is changing his own mind.  Don't miss this story of skepticism, humility, transformation, and continued success. Thanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

"To the Clinic...and Beyond" catapults listeners into a exploration of innovative healthcare as the Chispa team propels the concept of community health centers to cosmic heights. This episode unfolds like a galactic saga of healthcare transformation. Join host Adrienne and the Chispa team as they navigate uncharted territories, envisioning health centers as futuristic hubs with cutting-edge technologies and groundbreaking practices. It's a journey through the cosmos of healthcare possibilities, where the boundaries of imagination are pushed, and the mission is clear: to revolutionize community health and boldly go where no clinic has gone before. Engage your warp drives and set course for a healthcare future that's out of this world!Originally released in 2021. Thanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

In this episode, host Adrienne engages in a thought-provoking discussion with Sharae and Gabe on staff well-being. The trio delves into the common pitfalls that organizations often encounter when attempting to enhance the well-being of their staff, shedding light on the mistakes that hinder progress. With a keen focus on practical solutions, the episode provides listeners with actionable insights and concrete steps to rectify these missteps. Adrienne, Sharae, and Gabe collectively explore the nuanced landscape of staff well-being, offering valuable guidance to organizations that aim to foster a healthier and more supportive workplace environment.Host:Adrienne MannGuests:Gabriel Del MuroSharae HuffThanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

Coleman Associates takes on a battlefield term that's got to go: Triage! Our lively panel of experts is on a mission to banish Band-Aid solutions from community health. In this episode, we dive deep into the reasons why triage is an outdated relic in modern community health. Join our spirited conversation as we explore concrete tactics to liberate ourselves from the clutches of triage. Discover how we can embrace great access, leverage nurses at the top of their licenses, and create an atmosphere that delights patients instead of just patching them up.Get ready for a dose of humor, a sprinkle of innovation, and a whole lot of insight as we navigate the journey "Beyond Band-Aid Solutions." If you've ever wondered how to transform community health by bidding farewell to triage, this episode is your ticket to a healthier, happier future. Tune in and join the revolution – because, for the love of health, it's time to eliminate triage!Host:Adrienne MannGuests:Amanda LaramieSharae HuffThanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

We will be back in your feed with new episodes after Thanksgiving. We also ask folks to send voice memos about their 2023 innovations to adrienne@colemanassociates.org. We want to feature you in a year-end wrap-up episode. See you next week!Thanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

Melissa and Adrienne are on a mission to unravel the secrets of healthcare innovation, and they're spilling the beans in this episode!

Join us for an exciting episode of the Coleman Associates Innovation Podcast, as we dive deep into the world of nursing excellence and innovation. In "Redefining Nursing Excellence: The Tactical Nurse™️ Legacy," we explore the revolutionary concept of the Tactical Nurse™️.Our guest for this episode is none other than the OG Tactical Nurse™️ Trainer, Pamela Weisse. She takes us on a captivating journey through the history of tactical nursing and offers a compelling vision for its future. Tactical Nurse™️ is not your ordinary nursing role; it's about transforming primary care. These nurses are trained to squeeze every drop of their skillset to supercharge the team's performance and elevate patient care. They're like the Swiss Army knives of healthcare, seamlessly switching between being a medical assistant and a clinician extender.Discover how Tactical Nurses™️ are redefining the healthcare landscape, creating more dynamic and efficient teams that deliver top-notch patient care. Get ready to be inspired by the ingenuity and adaptability of these nursing superheroes as we explore their remarkable legacy and the exciting path that lies ahead. Don't miss this episode for an eye-opening look at the future of healthcare innovation!Host:Adrienne MannGuests:Pamela WeisseThanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

In this enlightening episode of the Coleman Associates Innovation Podcast, Adrienne,  Amanda, and Harpreet delve deep into the transformative journey undertaken by leading community health centers. Drawing from their extensive experience, they explore the crucial behaviors and strategies that set these organizations apart in implementing outstanding change processes.Throughout the episode, Amanda and Harpreet provide valuable insights into the key elements that drive community health centers from 'good' to 'great.' They discuss the nuances of effective change management, shedding light on the strategies and approaches that have yielded exceptional results in the healthcare sector. Listeners can expect to gain a comprehensive understanding of the actionable steps and best practices that can propel their own organizations toward excellence.Join us on this informative journey as we uncover the secrets to success in community health centers, offering invaluable guidance for healthcare professionals and leaders striving to make a meaningful impact in their communities.Host:Adrienne MannGuests:Amanda LaramieHarpreet SangheraThanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

In this exciting episode of the Coleman Associates Innovation Podcast, we dive deep into the world of Medical Assistants (MAs) and uncover the secrets to retaining and empowering these unsung heroes of community health. Join us as we welcome the brilliant Dr. Alden Lai, a renowned expert in the field, to share his groundbreaking research.Discover the untold stories of MAs, the heartbeat of healthcare, and learn why their role goes far beyond paychecks. Dr. Lai unveils the powerful ways MAs contribute to patient care and the overall functioning of healthcare systems. You'll be amazed by these professionals' passion and dedication to their work.Tune in to explore innovative strategies for retaining and motivating MAs, and gain insights on how to reinforce the significance of their contributions. It's a dynamic episode that promises to shed light on the vital, yet often underestimated, role of Medical Assistants in community health. Don't miss out!Host:Adrienne MannGuests:Dr. Alden LaiThanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

In this episode, we unravel the captivating tale of how community health centers are ditching the landline dinosaurs and embracing the revolutionary power of two-way texting to boost patient engagement and obliterate those pesky no-show rates!Hold on to your text-hats, because here comes the real superhero cape – making healthcare accessible for everyone! Explore how this texting magic is leveling the playing field by catering to patients without unlimited minutes on their phones. No more staring at the clock while scheduling an appointment, worried about running out of precious talk time – it's texting to the rescue!Get ready for some mind-blowing stats, because these texting crusaders are here to tell you how their efforts are helping bridge health disparities! Learn how engaging patients through text breaks down barriers, connects with underserved communities, and ensures nobody's left behind in the journey to better health.So, grab your smartphones (as if they weren't already glued to your hands) and tune in to this episode that's not just about health, but about harnessing the power of texting to revolutionize patient care, cut down no-shows, and create a more equitable healthcare landscape for all.

In this thought-provoking episode of the Coleman Associates Innovation podcast, we delve into a viral tweet that shook the cardiology physician community to its core. The tweet in question featured an advanced practice nurse performing a transcatheter aortic valve implantation (TAVI) procedure in the UK, triggering a wave of outrage.The incident is a powerful example of how entrenched traditional hierarchies in medicine can obstruct access to high-quality care for patients in need. These rigid structures sometimes limit the exploration of alternative options that could effectively expand healthcare services, ultimately depriving patients of vital treatments.Join us as we discuss the importance of empowering all qualified healthcare practitioners to work collaboratively and to the full extent of their capabilities, fostering a more inclusive and efficient healthcare system. Show Notes: Read Melissa's article and see the full tweet hereLearn more about TAVR/TAVI procedures hereAMN/Merritt Hawkins' 2022 Survey of Physician Appointment Wait Times and Medicare and Medicaid Acceptance RatesThanks for listening! If you or someone you know should be interviewed for this show, send us an email. Check us out on: FacebookInstagramLinkedInOur WebsiteTikTokTwitterYouTube

Picture this: A fearless group of experts, clad in lab coats adorned with glitter and neon colors, gathered around a conference table, ready to shake up the status quo. They've got their thinking caps on, equipped with LED lights that flash with every ingenious idea!But don't let their quirky attire fool you—these trailblazers are serious about transforming community health through alternative payment models. From lightning-fast brainstorming sessions to futuristic visions of a world where healthcare teams provide amazing care to patient populations, the Chispas leave no stone unturned!Does your organization already have APM contracts? Are they thinking about it? Have you heard of APMs? No matter where you are, this conversation will help you think about how to get ready for APMs!Get ready to ignite your curiosity with the Chispas, a team that's setting the world of healthcare ablaze! Join us in this sizzling episode as we delve into the realm of Alternative Payment Models. Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Brizzia Burgos Gabriel Del MuroMelissa StratmanSharae Huff

Welcome to a thought-provoking episode of the Coleman Associates Innovation Podcast! Today, we're honored to have Evonnia Woods, a distinguished advocate from Reproaction in Columbia, Missouri, grace our virtual studio. Prepare for an enlightening conversation as we delve deep into the realm of Black Maternal and Infant Health, exploring the pressing issue through a data-driven lens.In this episode, we'll confront the stark reality of health disparities faced by black women and infants. Armed with compelling statistics and real-world anecdotes, Evonnia expertly unpacks the multifaceted challenges that contribute to these disparities. We'll explore the systemic factors at play, unmasking the biases and barriers that hinder access to quality care for black communities.This episode isn't just about highlighting disparities; it's about empowering our listeners with tangible solutions. Drawing from her wealth of expertise, Evonnia illuminates strategies and best practices that can help reduce barriers to care and improve outcomes. With a focus on providing high-quality, equitable healthcare, we'll explore innovative approaches and community-based initiatives that have shown promise in bridging the gaps and decreasing health disparities.Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Evonnia WoodsShow Notes: Adrienne used the word Terramazing which is borrowed from several of Cy Wakeman's videos that have since been taken off of YouTube at publishing. Regarding the CPS removal of a black baby: Adams, C. (2023, April 14). Protesters demand return of Black couple's baby taken by Texas authorities after home birth. NBC News. Retrieved July 4, 2023, from https://www.nbcnews.com/news/nbcblk/protesters-demand-return-home-birthed-baby-taken-texas-authorities-rcna79532Data: Centers for Disease Control. (2022, September 19). Pregnancy-Related Deaths: Data from Maternal Mortality Review Committees in 36 US States, 2017–2019 | CDC. Centers for Disease Control and Prevention. Retrieved July 4, 2023, from https://www.cdc.gov/reproductivehealth/maternal-mortality/erase-mm/data-mmrc.htmlFolks with appendixes on the left side: Cleveland Clinic. (2022, July 18). Situs Inversus: Causes & Outlook. Cleveland Clinic. Retrieved July 4, 2023, from https://my.clevelandclinic.org/health/diseases/23486-situs-inversusMore Data: Kaiser Family Foundation. (2022, November 1). Racial Disparities in Maternal and Infant Health: Current Status and Efforts to Address Them. Kaiser Family Foundation. Retrieved July 4, 2023, from https://www.kff.org/racial-equity-and-health-policy/issue-brief/racial-disparities-in-maternal-and-infant-health-current-status-and-efforts-to-address-them/Regarding the CPS removal of a black baby: Kaiser Family Foundation. (2023, April 21). Newborn Returned To Black Parents In Texas Amid Claims Of Medical Bias. Kaiser Health News. Retrieved July 4, 2023, from https://kffhealthnews.org/morning-breakout/newborn-returned-to-black-parents-in-texas-amid-claims-of-medical-bias/

Step into the extraordinary world of data-driven transformation as we dive into the vibrant universe of a California Health Center. Join us on an adventure like no other, where pixels pirouette, algorithms groove, and frontline staff embrace the rhythm of innovation!In this episode, we are thrilled to host the one and only Chris Snyder, a bona fide data guru hailing from a renowned Federally Qualified Health Center (FQHC). Strap on your pocket protector and prepare to be awed as Chris takes us on a whirlwind tour through the magical realm of data.Ever wondered how an FQHC harnesses the power of numbers to empower its dedicated frontline staff for improved patient care? Brace yourself for an enlightening journey where we unravel the secret steps of their dance. From insightful graphs that cha-cha their way into actionable solutions to charts aplenty, Chris has discovered the symphony hidden within the digits.Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Chris Snyder

In this episode, we're diving headfirst into the world of Alternative Payment Models (APMs).  You don't need to be a CFO to care about this episode. If you care about quality care for patients and the future of healthcare, this episode is for you!So strap on your thinking caps and prepare to be surprised at your interest in healthcare finance in this interview with  Curt Degenfelder!Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Curt Degenfelder

Get ready to zig-a-zig-ah your way through an electrifying episode as we delve into the captivating world of the Spice Girls—the redesign team from an FQHC in Iowa!Using their collective talents, this fierce team set out to tackle some of the biggest challenges in healthcare. They dramatically improved cycle time, conquered the notorious no-show rate, and turbocharged productivity to unprecedented levels!But that's not all. Armed with data-driven evidence, these audacious Spice Girls proved that their new patient care model was not just a fever dream. They demonstrated, beyond a doubt, that they could afford more staff to amplify their impact and cater to their growing community's needs.Join us as we uncover the secrets behind their success and learn how you, too, can channel your inner Spice Girl to make a difference in your own field. Whether you're a healthcare professional, a data enthusiast, or simply a fan of catchy tunes, this podcast episode is bound to leave you wanting more!So, grab your favorite platform shoes, put on your best Girl Power attitude, and tune in to this exhilarating episode to spice up your life—healthcare style!Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Azenet KrukowErin HernandezLisa Ray

In this episode, we're taking a moment to stop and appreciate the hard work that everyone did in community health centers throughout the COVID-19 pandemic.  Health centers worked tirelessly to ensure everyone has equal access to the vaccine, and boy, do we have the data to back it up! Dr. Megan Cole Brahim and her team have shown that patients at community health centers have significantly lower health inequities when it comes to getting the COVID-19 vaccine. It turns out it's not just about getting the vaccine into arms. It's about making sure those arms belong to people of all races, ages, and income levels.Listen to hear how community health centers are making a real difference in people's lives, one vaccine at a time.Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Dr. Megan Cole Brahim

In the old days, everything was on the doctor, and in those days, it was mostly physicians. Doctors did house calls, in-office care, hospital care, and everything else. Those doctors would probably look at today's healthcare system with awe and amazement and a decent amount of head-spinning. That's because our understanding of the human brain and body and our focus on prevention has expanded greatly. There is now so much more to do for any given patient that it's nearly impossible for one person to take care of it alone. Any healthcare worker knows this just by looking at their overflowing inbox. The obvious solution to this conundrum is team-based care. But, the term team-based care is thrown around so flippantly in healthcare that it has lost much of its meaning. Building strong patient care teams is a critical step in preparing for the future of healthcare, decreasing burnout, and improving patient outcomes.  The Sheep and Shepherd Model turns the hierarchy intrinsic to healthcare on its head and systematizes the team-based care concept. But if it were that easy....everyone would already be doing it. Listen to Eunice and Gabe discuss how to make the Sheep and Shepherd model work and how each team member can do their part to make team-based care successful. Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Eunice SimonGabriel Del Muro

In this episode of the Coleman Associates Innovation Podcast,  Ernesto Barahona shares his experience with leading DPI™ before and during every stage of the COVID-19 Pandemic.  Listen to learn how his organization built an infrastructure team and leadership team that empowered staff to redesign their health center and continue on their journey of totally reinventing themselves. Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuest:Ernesto BarahonaFeaturing:St. John's Community Health

Join us for a special crossover episode with the Center for Care Innovations' Health Pilots Podcast. Adrienne Mann talks to Melissa Stratman, CEO of Coleman Associates, and Sofi Bergkvist, President of Center for Care Innovations, about rebounding from COVID-19 and launching into the future of healthcare.  Listen to hear their thoughts on dealing with staff burnout, tackling health disparities, facing the impacts of climate change, and personalizing healthcare for underserved populations. Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Melissa StratmanSofi BergkvistFeaturing:Center for Care Innovation

What does DPI™️ for Dental look like? The aptly named Best D@%n Dental Team from a South Carolina Health Center discussed their experience of redesigning their patient experience. The team also discuss their use of CareMessage to decrease Missed Opportunities and decrease their Third Next Available Appointment. Tune in to think outside of the box on how dental care can be delivered. In case you couldn't tell from the title, there's some strong language. Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Lindsay SherrillSandra McCammonSusan CollinsFeaturing:Affinity Health CenterCareMessage

What brings out your most innovative self? Join us for this round table discussion with the Chispas about how they would build their ideal clinic. Adrienne Mann talks to Amanda Laramie, Gabriel Del Muro, and Harpreet Sanghera in this episode about what the future of community health could look like.  Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Amanda LaramieGabriel Del MuroHarpreet Sanghera

In this episode of the Coleman Associates Innovation Podcast,  Teresa Huggins and Brooke Lattimore share their experience with sustaining and building on DPI™ during the COVID-19 pandemic. Listen to learn how they built a leadership team that breeds innovation and reinvigorated their staff with a passion for community health. Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website. Host:Adrienne MannGuests:Teresa HugginsBrooke LattimoreFeaturing: Health and Wellness Center

In this episode of the Coleman Associates Innovation Podcast, Ariffa Bevin, the Manager of  Diversity, Equity, and Inclusion from Unite Us,  gives us an overview of what Diversity, Equity, and Inclusion are and how we can use this important lens to provide better service to our community. Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests:Ariffa Bevin

In this episode of the Coleman Associates Innovation Podcast, Ryan and Amanda provide a brief history of telehealth and updates on best practices from across the country. Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests:Ryan JuryAmanda Laramie

In this episode of the Coleman Associates Innovation Podcast, hear Amanda and Adrienne nerd out on how health centers can use their HRSA H8F funding to prepare for the future of healthcare. Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests:Amanda Laramie

In this special episode of the Coleman Associates Innovation Podcast, hear about how Valley Community Healthcare increased its productivity by over 30% and kept its missed opportunity rate at less than 5%. Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests:Paula WilsonLee Huey

In the first installment of "Closing the Gap," we will hear from Joshua V. Barr about his work in Civil and Human Rights and his personal experience with John Henryism. Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests:Joshua V. BarrCheck out ProPublica's article, "How COVID-19 Hollowed Out a Generation of Young Black Men," by Akilah Johnson and Nina Martin. 

Join us for this new intermittent series, "Closing the Gap." We will be exploring topics related to addressing racism, bigotry, and healthcare disparities. In this short episode, hear from the Chispas why they think addressing bigotry in healthcare is important. Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests:Neeraj ShahMelissa StratmanHarpreet SangheraAmanda LaramieBrizzia BurgosSpecial thanks to the Clinton Digital Library for the audio clip of Former President Bill Clinton and to Cheryl Holder, Homer Venters, and Wanda Irving for their inspiring TED talks. Foot Notes: 1. White House Television (WHTV), “Apology to Survivors of the Tuskegee Syphilis Experiment,” Clinton Digital Library, accessed March 16, 2021, https://clinton.presidentiallibraries.us/items/show/16076.2. The link between climate change, health and poverty 3. Exposing the deadly health risks of incarceration 4. How the US medical community fails Black mothers

Unite Us is a technology company focused on addressing Social Determinants of Health and closing the gap on health disparities. In this episode, Adrienne and Georgina Dukes discuss the work Unite Us is doing. Follow us on LinkedIn, send us an email, or follow us on Facebook.Hosts:Adrienne MannGuest:Georgina DukesSpecial Thanks to Unite Us and Emily Rogan

Making a staffing schedule on a regular day is the stuff of nightmares for the average health center manager. What happens when you layer on screening, testing, vaccinations, and COVID-19 callouts? Staffing can feel impossible. In this episode, Ryan and Adrienne discuss the best practices they've seen for staffing during COVID-19. Follow us on LinkedIn, send us an email, or follow us on Facebook.Hosts:Ryan JuryAdrienne Mann

The COVID-19 vaccine feels like the light at the end of a tunnel. Distributing the COVID-19 Vaccine though requires a multi-layered distribution strategy that relies on the cooperation and collaboration of the federal government, state government, local government, organizational leadership, and frontline staff members. In this episode, we'll hear about the lessons learned from two health center leaders who are guiding their organization to meet this challenge for their patients, their community, and the world. Follow us on LinkedIn, send us an email, or follow us on Facebook.Host:Adrienne MannGuests: Tim StarkeySierra Dirden

The past year of living with COVID-19 has felt like an onslaught of challenges, stresses, and change. But, what happens when you capitalize on the changes and harness them to reinvent your entire organization? During this installment, hear from Amy Falk and Alicia Jimenez of Health Partnership as they discuss their DPI™ journey during COVID-19. Follow us on LinkedIn, send us an email, or follow us on Facebook. Guests: Amy FalkAlicia JimenezHost: Adrienne Mann

During this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times.This installment will focus on some unique changes to the medical assistant role. Harpreet Sanghera, will share with us some unique ways that medical assistants can continue to be present in delivering quality primary healthcare.Guest:Harpreet SangheraHost:Ryan JuryTweet us @colemanassoc, send us an email, or follow us on Facebook.

During this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times.This installment will focus on some unique changes to front desk operations. Amanda Laramie, will share with us some front desk tweaks that we all can do, modify, or tailor to our health center operations. Guest:Amanda LaramieHost:Ryan JuryTweet us @colemanassoc, send us an email, or follow us on Facebook.

COVID -19 has been apart of our lives now for several months now. This pandemic has disrupted healthcare and led to many health centers developing and implementing innovative ideas. Have you gone back and looked at those early implemented processes? Are there patient barriers, processes contributing to employee burnout, or activities that are generating patients complaints?During this installment we are going to review a few basic concepts of Rapid Redesign Testing aka as RRTs.Resource Links:Tips & Tricks for Using Walkie-Talkies Drive Thru Clinics - A Field GuideGuests: @adrienne_DPIHost:Ryan Jury

Don’t let data be busywork for your health center. Please re-think that weekly HRSA survey, and start thinking about change and innovation as it relates to healthcare and health outcomes.Tweet us @colemanassoc, send us an email, or follow us on Facebook.Book References: The Five Dysfunctions of a Team: A Leadership FableBig Data: A Revolution That Will Transform How We Live, Work, and ThinkGuests: Carlos Aviña Host:Ryan Jury

During this installment we are going to define, unpack and explore the benefits for care coordination and care & case management, during the COVID 19 pandemic. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests: Art JonesAdrienne MannHost:Ryan Jury

This installment will come at a time where many providers may find themselves pushed into the deep end of telehealth. This is a round table interview with four medical doctors about providing telehealth. Some have just started and some have been providing telehealth services for a few years. As a disclaimer none of these conversations are meant to provide medical advice, diagnostic advice, etc. it’s surely operational and process advice only. Host:Ryan Jury

Do you want to learn how one health center extended a week's worth of PPE (Personal Protective Equipment) into 32 days? Tune in for our special episode where we interview a COO of an east coast health center about their best practices and innovations responding to the COVID-19 crisis. We hope you can take some of their ideas, build upon them and extend your own supplies of PPE in this tenuous time. For more tools, solutions and downloadable COVID-19 toolkits, visit us at ColemanAssociates.com. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:Ryan JuryHost:Amanda Laramie

This weekend we recorded a special episode in relation to the current events. We are going explore how habits can diminish our ability to combat COVID19 in the healthcare setting. We interview Mellisa Stratman and explore some strategies around communication, scheduling, decision making, and coaching. We hope you enjoy, and please be safe out there. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests: Melissa StratmanHost:Ryan Jury

In this installment you will hear from Melissa Stratman and Roger Coleman. The two of them respond to the common question of how to manage resistance. Maybe the problem is more than just resistance? Learn how to help staff and management work through resistance to change. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:Roger ColemanMelissa StratmanHosts:@AmandaLaramie@Ryan Jury

In this episode we continue to discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health. We left you on a cliff hanger last time, so we'll wrap up Kaitlin's story about Hunter's model today and hear what their primary care providers think of the integrated behavioral health model. In this episode, we hear the conclusion from our last episode, episode #14. We will learn more about Hunter Health's evolved and advanced integrated behavioral health model as well as how Hunter bills for these visits and makes their model work for them financially.Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:@Kaitlin Boger, E.d.D, LMSW, LMACHost:@AmandaLaramie@Ryan Jury

In this episode we discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health. In this episode, we hear about Hunter Health's evolved and advanced integrated behavioral health model. We learn how their organization started and how they ended up leaving the traditional model of 50-minute therapy appointments behind for a more coordinated approach to primary and mental healthcare. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:@Kaitlin Boger, E.d.D, LMSW, LMACHost:@AmandaLaramie@Ryan Jury

In this special Leadership Series we interview Amy Feimer, CEO of Hunter Health, a FQHC and Urban Indian Health Program in Wichita, Kansas.In this episode, we find out how Amy and her team achieved a 36% reduction in their patient cycle time (70 to 45 mins), a 99% charting completion rate, a 48% reduction in their abandoned call rate (25% to 13%) and an increased staff engagement score in the 89% percentile. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:@Amy FeimerHost:@AmandaLaramie@Ryan Jury

In this special Leadership Series we interview two amazing leaders at Eskenazi Health in Indianapolis, Indiana. We interview CEO, Dawn Haut and COO, Mendy Rosa about their recent success after going through a dramatic transformation effort that transformed their culture and their results too! We also hear Dawn and Mendy's favorite book recommendation, "No Ego" by @Cy Wakeman and how they applied the book's principles to their own cultural change efforts. Tweet us @colemanassoc, send us an email, or follow us on Facebook.Guests:@Dawn Haut@Mendy RosaHost:@AmandaLaramie@Ryan Jury