Podcasts about care innovations

In this Health Pilots x In the Arena with NOW crossover episode, members of the BLOOM Clinic team at UCSF Benioff Children's Hospital Oakland share how reflective supervision is helping them show up stronger for themselves, for each other, and for the families they serve. Hear as they discuss the emotional weight of pediatric primary care, the healing potential of reflective spaces, and how this trauma-informed, team-based model is helping to restore trust in healthcare, especially for Black families. Their story is one of mutual care, vulnerability, and collective strength.Some key themes discussed in this episode:✔ Reflective supervision as a relational, strength-based practice✔ Addressing vicarious trauma and emotional burden among healthcare providers✔ Creating space for healing, not just for families but care teams✔ Restoring trust in medical settings for Black families and historically excluded communities✔ Team dynamics and shared accountability in a trauma-informed model✔ Challenges in integrating reflective supervision: time, resources, and cultural norms✔ The parallel process: “being held to hold”✔ Vision for BLOOM and the potential for replication across the countryResources & links:Check out Vital Village Networks and their work in child wellbeingLearn more about CCI's Resilient Beginnings NetworkListen + subscribe to In the Arena with NOW and Health Pilots for more community-centered conversations whether on Apple Podcasts, Spotify, or wherever you listen!___

Wilson Yoingco from Davey's Washington D.C. office introduces his office's Urban Defense Warrior, or a plant health care van, and how its design better delivers plant health care to urban settings.In this episode we cover:What is the Urban Defense Warrior van? (0:40) (2:32)What is the van used for? (1:00) (5:25)What is a plant health coordinator? (2:13)Specific jobs the van does (3:00)IPM, pesticides and fungicides (3:31)The van's fertilization process (4:59) The van's storage tanks (6:59)New technology (7:06)The benefits of having a smaller vehicle (8:18)Does the Urban Defense Warrior get used outside the city? (8:53)The power behind the engine (9:17) Is the van user-friendly? (10:06)To find your local Davey office, check out our find a local office page to search by zip code.To read our Plant Health Care blogs to learn the best ways to grow and care for your plants, visit Blog.Davey.com by clicking here - Plant Health Care Davey Blogs.  Connect with Davey Tree on social media:Twitter: @DaveyTreeFacebook: @DaveyTreeInstagram: @daveytreeYouTube: The Davey Tree Expert CompanyLinkedIn: The Davey Tree Expert Company Connect with Doug Oster at www.dougoster.com. Have topics you'd like us to cover on the podcast? Email us at podcasts@davey.com. We want to hear from you!Click here to send Talking Trees Fan Mail!

Dr. Matthew Elias discusses various treatments and innovations in cardiac care that can save and iprove the lives of children with heart disease worldwide. 1 in every 110 babies in the U.S. is born with heart disease. Georgene Summers talks about her book Angels in Sin: Mayhem, Money, and Murder. A memoir filled with romance, true crime, and isnpiration.A risk-filled exciting, dangerous, andventurous story!

Dr. Matthew Elias discusses various treatments and innovations in cardiac care that can save and iprove the lives of children with heart disease worldwide. 1 in every 110 babies in the U.S. is born with heart disease. Georgene Summers talks about her book Angels in Sin: Mayhem, Money, and Murder. A memoir filled with romance, true crime, and isnpiration.A risk-filled exciting, dangerous, andventurous story!

Dr. Matthew Elias discusses various treatments and innovations in cardiac care that can save and iprove the lives of children with heart disease worldwide. 1 in every 110 babies in the U.S. is born with heart disease. Georgene Summers talks about her book Angels in Sin: Mayhem, Money, and Murder. A memoir filled with romance, true crime, and isnpiration.A risk-filled exciting, dangerous, andventurous story! 

In this special crossover episode with Center for Care Innovations's Health Pilots podcast, we explore how the Petaluma Health Center team in Point Reyes and Bolinas is reshaping healthcare with a dignity-centered approach. We're joined by guests, Judith Bravo and Christina Gomez-Mira, as they share their journey of fostering equity, trust, and connection within their clinic and community through their work in CCI's Resilient Beginnings Network and their collaboration with Vital Village Networks. Together, they reflect on what it takes to build a more equitable, trauma-informed healthcare space—not just for patients, but also for staff. From addressing power dynamics within the clinic to deepening engagement with their rural Latino community, they share key moments of growth, learning, and challenge.Featured guest:Judith Bravo, Patient Navigator, Point Reyes and Bolinas, Petaluma Health CenterChristina Gomez-Mira, MD: Medical Director at Point Reyes and Bolinas, Petaluma Health CenterRonda Alexander, Director of National Partnerships, NOW at Vital Village NetworksResourcesLearn more about CCI's Resilient Beginnings Network Listen and subscribe on Apple Podcasts, Spotify, or wherever you listen Health Pilots Produced by: Networks of Opportunity for Child Wellbeing & Center for Care InnovationsMusic: Want U W/ Me (Instrumental Mix), by Akira Sora, From the Free Music Archive, CC BY 4.0Episode Edited By: Wayfare & Resonate Recordings 

In this Health Pilots x In the Arena with NOW crossover episode, we dive into the transformative work of Petaluma Health Center's Point Reyes and Bolinas sites. Joined by Judith Bravo and Christina Gomez-Mira, this conversation unpacks their participation in CCI's Resilient Beginnings Network and their collaboration with Vital Village Networks.Together, they reflect on what it takes to build a more equitable, trauma-informed healthcare space—not just for patients, but also for staff. From addressing power dynamics within the clinic to deepening engagement with their rural Latino community, they share key moments of growth, learning, and challenge.Some key themes discussed in this episode:✔️ Defining dignity-centered care – What does it mean in practice?✔️ Overcoming internal inequities – Navigating power dynamics and fostering a culture of mutual respect.✔️ Building trust in historically underserved communities – Strengthening relationships with Latino agricultural workers.✔️ Small changes, big impact – How small, collective actions are reshaping clinic culture.

In this episode, Molly Gamble is joined by Luanne Thomas Ewald, MHA, FACHE, President and COO of CS Mott Children's Hospital and Von Voigtlander Women's Hospital. Luanne discusses transformative initiatives, including a statewide maternal health network, innovative behavioral health programs for adolescents, and the expansion of accessible care through partnerships and technology. She shares her perspective on the evolving role of leadership in addressing critical healthcare challenges and shaping the future of maternal and pediatric care.

In this engaging episode, Ethan Fischer, Senior Director of Strategy and Corporate Development at K Health, discusses the evolution of technology in primary care and its impact on patient care and clinician practices. Discover how AI and virtual technologies are revolutionizing care delivery and learn about the challenges healthcare leaders face with innovation. Join the conversation to uncover insights on adapting to rising care demands and enhancing consumer experiences in healthcare.This episode is sponsored by K Health.

Innovative examples of overcoming challenges in rural health care access caused by distance, weather, clinician shortages, and other reasons, by connecting with patients virtually and locally.

We're thrilled to announce that a brand-new episode of The ASHHRA Podcast is now live and ready for your listening pleasure. This week, we're bringing you an enlightening conversation with none other than Katie Larkin, Director of HR Operations at the University of Illinois Hospital in Chicago.In This Episode:- The scope of HR Operations: Katie shares insights into her role at the University of Illinois Hospital, including compliance, FTE changes, and implementing new technologies.- Credential Monitoring: Hear about the intricate process of ensuring all licenses and certifications for staff are up-to-date.- Challenges of Tech Implementation: How Katie and her team navigated the rollout of new systems just as the pandemic hit.- Remote Work Management: The trials and triumphs of managing a hybrid team.- Best Eats in Chicago: Katie spills the beans on her favorite restaurants (hint: epic burgers and legendary shakes)!Why Listen?Whether you're an HR professional, a healthcare administrator, or someone interested in operational excellence, this episode is packed with valuable insights and practical advice. Plus, you'll get a taste of Katie's favorite spots in Chicago—perfect for your next visit!Episode Highlights:- The evolution of HR handbooks from 1964 to today.- Daily huddles and one-page reports as tools for team alignment.- The importance of user-friendly technology in HR.Get Involved:We're celebrating ASHHRA's 60th anniversary, and we need your help! If your organization has any employee handbooks from 1964, send them our way. We'll anonymize your details and discuss how HR has transformed over the decades.Feedback and Community:We love hearing from our listeners! Drop us a line if you have any feedback or topics you'd like us to cover in future episodes.Stay tuned for more exciting content, and thank you for being a part of the ASHHRA Podcast community!Warm regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Find savings and opportunities in your most highly utilized benefit - your pharmacy plan. Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8Support the Show.

May 23, 2024: Delve into the nuanced world of healthcare technology through the lens of Buddy Hickman, the Chief Digital and Information Officer at Roswell Park Comprehensive Cancer Center. As Buddy shares insights from his first 100 days at Roswell and reflects on his extensive experience in the field, they explore the unique challenges and innovations specific to cancer care technology. How does governance influence the efficiency and effectiveness of IT in healthcare? What role does digital transformation play in enhancing patient care at a cancer center? And, as healthcare technology evolves, what are the implications for data management and AI in improving patient outcomes? These thoughtful considerations frame our discussion, providing an inside look at the intersection of technology and patient care in specialized medical settings.Key Points:Governance in HealthcareCancer Center ChallengesAI and Data ManagementUpcoming Health ProfessionalsOverburdening IT Subscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

Men's coach Luke Entrup joins us for a power-packed and enlightening discussion on strengthening bonds between a young man and his father figure and the value of others' impressions of you. Plus, he'll share valuable insights on the power of shadow work in healing from divorce. Hit play to enrich your bonds with your teenage boys today!     Key takeaways to listen for: Rite of Passage: What it is and why it's important The role of shadow work in post-divorce healing How you can foster a shadow work practice alongside your loved ones Pros of understanding other people's perception of you  Strategic ways to deepen connections between boys and their father figures Why it's crucial for young boys to have male role models     Resources  The Maiden King by Robert Bly and Marion Woodman | Hardcover   Do you want to create a legendary family life like Jim and Jamie? Go to www.JJPlaybook.com to schedule a call with a sales counselor and download your own copy of their book, Passive Income Playbook, so you never have to choose between work and family ever again!   It's time to rediscover and deepen your connection with your loved ones! Spend time with Jim and Jamie's family while strengthening the connection with yours in the Blue Zone paradise of Nosara, Costa Rica, on June 20-22, 2024. Reserve your retreat spot at 18summers.com/retreat to join us in enjoying good food, sun-kissed beaches, and precious family moments that will last for a lifetime!     About Luke Entrup Luke has worked with some of the biggest names in the startup, business, and creative world. His work with Evolution has him developing company leaders, aligning company culture with strategy, and creating the ideal conditions for high-impact teams to succeed. He is a certified facilitator with Shadow Work Seminars® and is a trained Innovation Catalyst through Gravity Tank and the Center for Care Innovations.   As a social entrepreneur, Luke has co-founded and helped launch several organizations committed to leadership development and global sustainability, including the Contemplative Leadership Institute, Vida Autentica, and Beyond The Machine. He has contemplative psychology, social work, and public health degrees from Naropa University and Tulane University.      Connect with Luke Website: Father-Son Connection | Luke Entrup  Podcast: Crazy Wisdom | Apple Podcasts LinkedIn: Luke Entrup Instagram: @lukeentrup     Connect with Us To learn more about us, visit our website at www.18summers.com or email us at info@18summers.com. To get a copy of our book “The Family Board Meeting”, click here.   Subscribe to 18 Summers Podcast and leave a rating and written review!     Social Media Channels Facebook Group: 18 Summers LinkedIn: Jimmy Sheils Instagram: @18summerstribe

Embrace change and maintain openness in the journey towards trauma-informed care. -It's through this wisdom and guidance that we're excited to bring you a revealing and heartfelt interview featuring the Highland Hospital pediatrics team. Delving into understanding adverse childhood experiences (ACEs) and trauma's impact on health, you'll hear each care team member offer insights on implementing ACEs screening and supportive measures, reflecting on hurdles overcome and collective milestones achieved.As one of the exemplary teams that are part of the Resilient Beginnings Network (RBN), Highland Hospital Pediatrics invited Health Pilots to host this conversation with them in-person at their facility in Oakland, California – gathered around the table to openly share and unpack their journey through this program with their coach and medical director of RBN, Dr. Dayna Long. Take in the valuable lessons they learned individually and as a care team - and the unique, transformative impact of the Resilient Beginnings model on patient care.Learn more about the people, places, and ideas in this episode: "What are adverse childhood experiences (ACEs)?"Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for screening children)Visit Highland Hospital, Alameda Health System - Alameda Health System's flagship, with 236 inpatient beds; a renowned regional trauma center; nationally recognized medical and clinical teaching and research; and state-of-the-art primary, specialty, and multi-specialty care. Its new Acute Care Tower is host to topflight maternal child services and other advanced care.Embracing Staff Training To Help Patients With Trauma - related article featuring the pediatric care team at Highland Hospital within Alameda Health System (March 2023)More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.HOPE Framework, or Healthy Outcomes from Positive Experiences can ease toxic stress and help children and youth grow into more resilient, healthier adults. HOPE identifies ways that our communities and systems of care can better ensure that all children have more positive experiences and that all families have support to nurture and celebrate their strengths. The Four Building Blocks of HOPE are composed of key positive childhood experiences (PCEs). The sources of those experiences and opportunities are the foundation for healthy childhood development. 

Zuly Matallana's journey from Colombian community director to Canadian entrepreneur is marked by qualities of strength, drive, and passion. After moving to Canada in 2004 due to safety concerns, she leveraged her immigrant experience to write an e-book for newcomers.Establishing a successful career in software, banking and consulting, Zuly founded two companies. Her first venture, Mavicol, provided quality raw materials to Fortune 500 construction firms. Inspired by her own needs, she created the revolutionary TIARA Bliss Inc, addressing common haircare challenges sustainably.Zuly's entrepreneurial spirit shone on Dragons' Den, securing a deal and expanding to platforms like Good Morning America and The View. Throughout the pandemic, she shared experiences, emphasizing innovation and sustainability.Beyond business success, Zuly's impact extends globally. Recognized for her innovation, she mentors and inspires female entrepreneurs, embodying her belief in intent-driven actions. Her company, TIARA Bliss Inc., evolved beyond shower caps to include natural deodorants, earning acclaim for efficacy and authenticity.Accolades like the 20 top Female entrepreneurs and Top 10 Latinas for 2023, The Shoppy Diversity Female Award, and the nomination for WXN Canada's Most Powerful Women. underscore Zuly's transformative influence. In a nutshell, Zuly Matallana's journey epitomizes an immigrant-turned-entrepreneur's resilience, innovation, and commitment to positive change.https://shopmytiara.com/-------------------------------------------About Got Invention Show:Listen to inventors' interviews sharing their invention story to the world!Are you patent pending?Do you have a prototype to show and demonstrate?Are you looking to earn royalties from your invention?Are you looking for a manufacturer?Do you want to raise money or find an investor?Do you want to sell your invention?Learn from other inventors or let's see and hear about your big invention idea!Show & tell us about your invention, have your very own video interview to be proud of!Your video can be used to:Post to your social mediaAdd on your websiteSend to bloggers & editorsPitch to licensees or investorsListen to inventor interviews or sign up: https://gotinventionshow.comYour Host of Got Invention Show, Brian Fried. Brian is the host of Got Invention Radio, with interviews of high profile guests including the U.S. Patent & Trademark Office, Lori Greiner from ABC's Shark Tank, & over 150 individual interviews. www.gotinvention.comBrian connects and guides inventors to earn royalties from their inventions to licensees and brand properties looking for new ideas and intellectual property to expand existing or add to new product lines.Inventor Smart: https://inventorsmart.comHost Inventor Expert and Mentor Brian Fried: https://brianfried.comCheck out the launch of a very exciting app, finally a community for inventors!! Our very own social media, networking, events and resources to help each other with our big ideas!The Inventor Smart Community app now available on Google Play or Apple App Store https://inventorsmart.app

Explore the profound shift from viewing trauma-informed care as a logistical process to embracing it as a transformative philosophy. Join the dedicated pediatric care team from Petaluma Health Center's West Marin Clinics as they share insights from their Resilient Beginnings journey.This episode delves into understanding trauma's community-level impact on marginalized groups. The care team emphasizes authentic patient interactions, acknowledging the inherent resilience in individuals, families, and communities. They advocate for redesigning care environments to confront racial disparities within teams and communities, recognizing historical injustices. The team navigates the need to address racial inequities despite the complexities existing within organizational structures, essential for both internal healing and addressing external disparities.Tune in as the Petaluma Health Center's West Marin Clinic pediatric care team advocates for collective responsibility to sustain racial equity, resilience, and healing in healthcare - envisioning a future that champions inclusivity and a commitment to redefine patient care beyond clinic walls. Learn more about the people, places, and ideas in this episode: "What are adverse childhood experiences (ACEs)?"Visit Petaluma Health Center (PHC) - committed to providing high quality health care with access for all in Southern Sonoma County in Northern California, PHC has built a strong reputation for it's innovation and has been on the leading edge of providing comprehensive primary health care in a team based, patient centered system, emphasizing overall wellness and the value of the patient provider relationship.Rural West Marin Clinic Works with Family Advocates to Connect Patients to Services - related article featuring PHC's West Marin Clinic (March 2023)More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.La Lotería Mexicana: A Brief History of a Famous Game 

December 1, 2023: Lori Boisjoli, CIO of the University of Vermont Health Network, explores the transformational journey of implementing Agile methodologies across IT departments and its impact on healthcare delivery. How does Agile foster a culture of continuous improvement and adaptation in healthcare IT? What challenges and successes has UVM faced in integrating this approach? The conversation then shifts to patient-centric healthcare: what innovative strategies is UVM deploying to enhance patient experiences and accessibility? As a female leader in a prestigious academic medical center, Boisjoli shares her unique perspective on leadership and diversity in healthcare IT. Key Points:Agile Methodology ImplementationPatient-Centric Healthcare StrategiesLeadership Diversity in HealthcareScheduling efficiencySecurity and at Home CareSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

Understanding trauma and resilience in children and families begins with supporting the care team and staff. In this episode, primary care pediatrician Niyi Omotoso and licensed clinical social worker Gillian Fynn from LifeLong Medical Care within the Resilient Beginnings Network unveil the profound impact of trauma-informed care in pediatric medicine.Discover LifeLong Medical Care's journey through this transformative cultural shift and its influence on staff, providers, and leadership.  Learn about their efforts to establish foundational trauma-informed approaches, laying the groundwork for enhancing care delivery by centering collective resilience, staff/provider wellness, and fostering meaningful engagement with families.Learn more about the people, places, and ideas in this episode: "What are adverse childhood experiences (ACEs)?"Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for screening children)"What are social determinants of health (SDOH)?"Visit LifeLong Medical Care - serving the Bay Area for more than 45 years, LifeLong Medical Care provides high-quality health, dental, and social services to underserved people of all ages; creates models of care for the elderly, people with disabilities and families; and advocates for continuous improvements in the health of our communities.How a Health Center That Screens for Childhood Trauma Worked to Heal Itself First - related article featuring LifeLong Medical Care (May 2023)More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.Renée Boynton-Jarrett, MD, ScD - Founding Director of Vital Village Featured in Breaking the Cycles of Trauma through Recognition and Healing,  - CCI webinar presented by the Resilient Beginnings NetworkCenteringParenting is a fam­i­ly cen­tered way to get care for moms, babies, and families. CenteringParenting is a breakthrough strategy for advancing early relational health and transforming the child health delivery system to be ever more family-centric, equitable and resiliency focused.Dr. Nadine Burke Harris, TEDMED Talk - How childhood trauma affects health across a lifetime 

Health Pilots presents our next Resilient Beginnings feature, shining a light on the care team at Children's Health Center (CHC) at Zuckerberg San Francisco General Hospital. CHC's Kathryn Hallinan Aguilar, Maite Garcia, and Dannielle McBride take us inside the clinic's distinctive environment where a varying range of patient experiences, needs, and challenges converge. They discuss with us the intricate coordination required in operating within a complex hospital system. Tune in to discover how their collective expertise and collaborative drive work toward bringing forth inclusive, holistic care for all - striving for comprehensive and equitable access to healthcare.Learn more about the people, places, and ideas in this episode: "What are adverse childhood experiences (ACEs)?"Visit the Children's Health Center - Zuckerberg San Francisco General Hospital - the Children's Health Center provides comprehensive, high-quality pediatric care for children from birth up to age 21. Health services include primary care for newborn and infants, children, and teenagers 6 days per week including evenings and Saturdays.More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.Cultural Humility Versus Cultural Competence: A Critical Distinction in Defining Physician Training Outcomes in Multicultural Education - M. Tervalon and J. Murray-Garcia, 1998Listen to Kathryn Hallinan Aguilar featured on a recent episode of A Flourishing Start podcast: Nurturing Young Minds: Insights Into Infant and Early Childhood Mental Health (YouTube)

Health Pilots continues with our next feature from the Resilient Beginnings Network! Today, we welcome pediatrician Dr. Sheshashree "She" Seshadri and pediatric care coordinator Melissa Pereda from Bay Area Community Health (BACH), discussing their comprehensive approach to pediatric care,  specifically in administering screenings to identify adverse childhood experiences (ACEs). Beyond sharing insights into workflows and processes, they discuss navigating the complexities that arise post-identification of ACEs and underscore the significance of establishing trust and rapport between providers and families.Tune in to hear about BACH's collaborative efforts to compile a network of community-based organizations and their innovative use of technology to swiftly connect families with essential social and economic resources, ranging from housing needs to early intervention programs.Learn more about the people, places, and ideas in this episode: "What are adverse childhood experiences (ACEs)?"Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for screening children)"What are social determinants of health (SDOH)?"Visit Bay Area Community Health (BACH), formed during the middle of the COVID-19 pandemic, BACH brings more than 70 years of combined service to the area that stretched from Union City to Gilroy, across Alameda and Santa Clara Counties. BACH serves more than 100,000 people who rely on high-quality healthcare services, regardless of their immigration status, ethnicity, disabilities, or ability to pay.More on Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thrive.Pediatric Care Coordinators: Closing the Loop to Help Children at Risk Thrive - an article featuring BACH (April 2023)ACEs Aware, is a first-in-the nation effort and initiative to screen patients for adverse childhood experiences (ACEs) to help improve and save lives. ACEs Aware is bringing communities together in ways never before imagined to prevent, screen for, treat, and heal trauma-induced toxic stress. Together, we are getting to the root cause of some of the most harmful, persistent, and expensive health challenges facing our state and nation.HOPE Framework, or Healthy Outcomes from Positive Experiences can ease toxic stress and help children and youth grow into more resilient, healthier adults. HOPE identifies ways that our communities and systems of care can better ensure that all children have more positive experiences and that all families have support to nurture and celebrate their strengths. The Four Building Blocks of HOPE are composed of key positive childhood experiences (PCEs). The sources of those experiences and opportunities are the foundation for healthy childhood development. 

Tune in to hear Chris Barnett, Chris Barnett, CEO of ABA Centers of America, discuss his approach to a comprehensive healthcare system, with a specific emphasis on new models, technologies, and algorithms that promote inclusivity for improved behavioral health care outcomes. Topics include:The origin of Applied Behavioral Analysis (ABA) and how it seek to change lives by helping change behavior of patients on the spectrum, improving their lives and those around them. Examples of offering play-based therapies to achieve better outcomes and experiences for patients that are non-verbalChallenges and issues faced in the behavioral health space and solutions to help prevent workforce burnout and increase benefit options for staffHow ABA is using AI and technology to gain better data and insightsSpeakers:Chris Barnett, CEO, ABA Centers of America Jenny Colapietro, Health Industries Vice Chair, PwCIgor Belokrinitsky, Strategy& Principal, PwCFor more information, please visit us at: https://www.pwc.com/us/en/industries/health-industries/health-research-institute/next-in-health-podcast.html.

Discover how Community Medical Centers (CMC) in California's Central Valley transformed healthcare over the past decade with trauma-informed practices. Partnering with Resilient Beginnings Network at the Center for Care Innovations, they deepened their commitment, hiring community health worker Victoria Franco and social worker case manager Maria Moreno. Together, they administer ACEs screenings, conduct follow-ups, and support care teams, empowering providers to prioritize quality medical care. Join Victoria, Maria, and CMC's Chief Behavioral Health Officer, Alfonso Apu, as they discuss providing guidance in trauma-informed care and the evolving focus on cultural sensitivity and patient-centered approaches.Learn more about the people, places, and ideas in this episode: Community Medical Centers (CMC), a growing non-profit network of neighborhood health centers serving San Joaquin and Solano counties in Northern California. CMC provides primary medical, dental, and behavioral health care along with supportive services to individuals and families in need.Resilient Beginnings Network (RBN), a Center for Care Innovations learning program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thriveWhat are adverse childhood experiences (ACEs)?About the Pediatric ACEs and Related Life Events Screener (PEARLS)Example of PEARLS tool (for child)"How One California Clinic Tapped a Bilingual Medical Assistant to Lead ACEs Work" - article featuring CMC (May 2023) 

In this episode, we explore the world of Alternative Payment Models (APMs) in healthcare. APMs offer a revolutionary approach to incentivizing high-quality, cost-efficient care delivery. CCI's own, Jessica Ortiz, is joined by Amit Pabla of Valley Community Healthcare in Los Angeles, in this engaging conversation around the changing landscape of healthcare payments. From his unique operational perspective, Amit offers practical insights for healthcare organizations considering a transition to this model, and discusses the diverse applications of APMs as it pertains to social drivers of health. He also unveils essential elements of this cultural shift in healthcare and the journey towards a value-driven and quality-centric approach. Learn more about the people, places, and ideas in this episode: Amit Pabla, Chief Operating Officer at Valley Community HealthcareCal AIM explained (California Health Care Foundation)Alternative Payment Models (Centers for Medicare & Medicaid Services)Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

Work-life is often focused on actions and what you do. But it's important to remember the value in being, as well. So if you find yourself overwhelmed by your To Do list, or feel like you're Not Doing Enough, or you're wondering, "What should I do?" -- this episode will help. Actions and doing is not the most important thing. Let's discuss! Resources mentioned in this episode: Free webinar by Center of Care Innovations: Breaking the Cycles of Trauma through Recognition and Healing Center for Care Innovations: https://www.careinnovations.org/ After the episode: Book a free consult for 1:1 coaching: https://calendly.com/kimnicol/consultation Join the mailing list and get updates on the Group Program: https://kimnicol.com/newmanagers/

Welcome to a new episode of The Dad Up Podcast. I'm excited to share these amazing guests with you. Luke Entrup has worked with some of the biggest names in the startup, business, and creative world. His work with the consulting firm Evolution has him developing company leaders, aligning company culture with strategy, and creating the ideal conditions for high-impact teams to succeed. He is a certified facilitator with Shadow Work Seminars®, is trained as an Innovation Catalyst through Gravity Tank and the Center for Care Innovations. As a social entrepreneur, Luke has co-founded and helped launch several organizations committed to leadership development and global sustainability, including the Contemplative Leadership Institute, Vida Autentica, and Beyond The Machine. He has degrees in contemplative psychology, social work and public health from Naropa University and Tulane University. We dive deep into the interrelationship between the parent and the child. Make sure you check out Luke's website. Dad Up! Dad Up Instagram: https://instagram.com/daduppodcast Dad Up YouTube: https://youtube.com/c/DadUpPodcast Dad Up Apple Podcast: https://podcasts.apple.com/us/podcast/dad-up-podcast/id1486764562 Dad Up LinkTree: https://linktr.ee/Daduptribe Luke Entrup Instagram: https://instagram.com/lukeentrup Luke Entrup Website: https://www.lukeentrup.com/ Father Son Connection: https://www.fathersonconnection.com/ Luke Entrup Faceboook: https://www.facebook.com/lukeentrup Luke Entrup YouTube: https://youtube.com/@lukeentrup Luke Entrup LinkedIn: https://www.linkedin.com/in/luke-entrup --- Support this podcast: https://podcasters.spotify.com/pod/show/daduppodcast/support

Welcome back to the NursePreneurs Podcast! Today we're joined by Courtney Hogenson, an esteemed Registered Nurse and Patient Advocate with a rich background in elder care. With a decade under her belt, she's the driving force behind Call-Light, a unique platform bridging patients with nurses for in-home care. In this episode, Courtney illuminates her journey from the intensity of UCLA's Cardiothoracic Intensive Care Unit to launching ventures that empower both patients and the nursing community. What You'll Learn: Courtney's transformation from ICU nursing to healthcare entrepreneurship. The origin and mission of Call-Light. Building trust in long-term elder care. Courtney's dedication to Alzheimer's and dementia awareness. Strategies for nurses aiming to build a reputable brand in private duty nursing.

Opinion: Free-market health care innovations should be used to make lives better, not expand government power. Elizabeth Hovde of the Washington Policy Center believes congressional and state policymakers need to find constructive solutions to concerns over new technologies in health care. https://tinyurl.com/5ybckvm5 #opinion #columns #commentary #ElizabethHovde #WashingtonPolicyCenter #freemarkethealthcareinnovations #governmentpower #BidenAdministration #Congress #regulations #AIinnovations #healthcare #lawmakers #Washingtonstate #VancouverWa #ClarkCountyWa #ClarkCountyNews #ClarkCountyToday

There are two sides of referral management to handle – inbound and outbound. In light of the growing need to adopt a low-touch approach that taps into technology while also leveraging workforce skills, Altura Centers for Health sought to make the referral management process as self-sustaining and automated as possible. To better tackle their large volume of referrals, they've begun to implement a new referral system that manages most of the inputs, thereby freeing up more staff from the inbound referral processes. We hear from Arnie Reynoso, chief information officer at Altura Centers for Health, as he talks about their efforts to minimize the need for staff involvement in referral management, from referral to specialist review, scheduling, and ultimately, patient care. Learn more about the people, places, and ideas in this episode: Arnie Reynoso, Chief Information Officer at Altura Centers for HealthHealthViewX - helping healthcare providers orchestrate care continuum pathways and enhance the experience of patients, providers, and communitiesTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

What do AI and Dry Eye have in common? Find out when you Join Bethany and Dr. Jovi Boparai, ophthalmologist, entrepreneur, and co-founder of CorneaCare as they discuss Dr. Boparai's journey towards building an innovative AI-based solution for treating ocular surface disease.   Learn about what the future holds for these rapidly emerging technologies, what it takes to “move fast, fail fast, iterate faster,” and what it means to build a “generational brand” in today's world of social media.  Dr. Boparai's perspectives on technology and TikTok alike provide a fascinating window into just how fast patient care is evolving.   

What is equity-centered community design? This transformative concept focuses on centering the voices and decision-making power of individuals with lived experience, who Creative Reaction Lab refers to as “living experts.” It also calls on human-centered design experts and others to use their leverage, access, and influence to support and amplify community voices. In this session, CCI's Chris Conley chats with Hilary Sedovic, a systems thinker and former learning & education director at Creative Reaction Lab. Sedovic, who calls herself a “redesigner for justice,” sheds light onto the key role that design allies have in empowering living experts. Creative Reaction Lab emphasizes building quality relationships, humility, and embracing a collective investment in community well-being in order to move towards greater equity and inclusivity in design. Learn how this type of civic engagement and the redesigning for justice movement can move us to reshape the narrative -- creating a just world through authentic collaboration and community-centered approaches in the design process.Here's where you can learn more about the people, places, and ideas in this episode: Hilary Sedovic, Systems Thinker | Redesigner for Justice | Pragmatic IdealistCatalyst, CCI's design thinking training programCreative Reaction Lab, building a youth-led, community-centered movement of a new type of Civic Leader: Redesigners for Justice.

In today's episode of If Not Now Wen, we're so excited to talk with special guest Jennifer Sethre. Jennifer is currently founder and CEO of Intry and AntiBias Tech, a revolutionary HR tech startup. She is a builder of businesses to her core and is re market savvy, technically sharp and an astute leader with a history of building and exiting successful start-ups. She has also run two public companies in China and the US. Highly skilled in creating strategic partnership, Jennifer has collaborated with big names such as Apple, the Gates Foundation, Goodwill, Care Innovations, and Foxconn and has been featured on CNBC, NBC, Yahoo Finance, Austin Statesman, Austin's 50 Tech Companies to Watch, Silicon Valley Review, MN Monthly, Awarded 40 Under 40, Stevie Award, and is part of Forbes Women. Jennifer's mantra in life is “no fear”, and she is always moving forward with tenacity and courage with the growth mindset to figure things out and make things happen. She is a true warrior and has such an inspiring story to share. We talk about:

Welcome to another episode that explores the importance of trust, self-compassion, and resilience in the workplace! Over the next few weeks, we'll be delving deep into the topic of trust, starting with trusting oneself. To help us bridge the gap and connect the mind and body in this journey, I'm thrilled to introduce today's guest, Kathleen Gramzay. Kathleen and I first crossed paths around four years ago, during a time when my life underwent a significant shift.  Kathleen Ramsey is the founder of Kinessage, LLC, where she serves as a body mind resilience and self-care innovator. But what sets Kathleen apart is that she's created her own unique approach in this field, which goes beyond theory and is grounded in practical reality. She has developed methodologies such as Kinnesage Mindful Resilience, Kinnesage Release Your Pain, and the Virtual Self-Care System, all of which we discuss. With 20 years of experience as a board-certified massage therapist and a national continuing education provider, Kathleen brings a wealth of knowledge to the table. Her company, Kennesage LLC, supports performance, culture, and wellness-conscious organizations by incorporating her message into their practices. In today's episode we'll explore practical solutions to cultivate trust and self-compassion in ourselves and within our organizations. Kathleen's mission is to teach organizations and individuals to reduce stress, burnout, and pain for more resilient workforces and healthier, happier people. This aligns perfectly with the goals of this podcast! So get ready to gain valuable insights and tools as we delve into the world of trust, self-compassion, and resilience with the remarkable Kathleen Gramzay. Stacie More episodes at StacieBaird.com.

What does "community" mean to you? We chat with Anna Radoff, a diversity, equity, and inclusion (DEI) lead strategist at Justice Informed, a social impact consulting firm. Anna helps us unpack what it means to engage stakeholders, invest in relationships, share power, create intergenerational change, and more!Here's where you can learn more about the people, places, and ideas in this episode: Anna Radoff, a diversity, equity, and inclusion (DEI) senior strategist at Justice InformedCatalyst, CCI's design thinking training programJustice Informed CEO Xavier Ramey, who we interview  in Episode 37, Changing the Face of Expertise

Resolving care gaps requires more than simply introducing technological platforms and helping patients get familiar with digital processes. Despite the rise of video visits to help patients expand their access to numerous services, health centers are finding that a robust virtual care team experience may not necessarily be what all patients are looking for. This learning has helped Petaluma Health Center to focus more resources on patient navigation support as well as accommodations for in-person visits. The goal is not that every patient has a video visit, but that every patient gets the kind of visit that's most appropriate for them.Learn more about the people, places, and ideas in this episode: Jessicca Moore, FNP, and Director of Innovation at Petaluma Health CenterTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

For many health centers and clinics, educating a diverse patient population about digital tracking tools to monitor blood pressure is a challenge. However, learning to adapt based on patient needs is vital to ensure both continuity of care and staff bandwidth. Asian Health Services (AHS) in Oakland, California, leverages health coaches and digital health advocates to support these evolving needs. They work closely with community members with varying levels of digital literacy as well as hypertension requiring different levels of management. For the care team, this allows them to move from a labor-intensive and sometimes inconsistent approach to hypertension, to the lighter-touch practice of remote blood pressure monitoring.In our conversation with George Lee, he shares Asian Health Services' multi-phase journey in patient education for remote care and where they've had to pivot along the way in order to better integrate  IT into their existing operations.Learn more about the people, places, and ideas in this episode: Dr. George Lee, Chief Innovation Officer at Asian Health ServicesTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

Artificial intelligence (AI) has been an emerging hot topic over the last several months with the rise of Open AI's ChatGPT, Microsoft's integration of ChatGPT technology into its Bing search engine, and Google's announcement of its own chatbot, known as Bard. And while there are concerns about the more “general AI” technologies built to improve neural network capabilities so they are comparable to those of humans, health care systems are able to expand their services by leveraging the more familiar “narrow” or single-task AI tools, such as virtual chat assistance. Deploying this kind of AI technology can lead to an enhanced self-service experience for patients. We welcome Matt White, Director of Innovation at Contra Costa Health Services (CCHS), who shares how they've begun to thoughtfully integrate AI technology in order to better understand their patient engagement, with the ultimate aim to provide a consistent experience across all digital channels.Learn more about the people, places, and ideas in this episode: Matt White, Director of Innovation at Contra Costa County Health ServicesHyro.aiTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

Health Pilots returns in 2023 and we're kicking off this year with an “in-case-you-missed-it” episode from 2022, featuring one of our top, most popular episodes in this "Best of Health Pilots." Enjoy!Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall appointment is a major slog for clinic staff. The flurry of activity around COVID-19 tests and vaccines has only compounded that problem, as patients encounter jammed phone lines and long wait times. But starting in 2021, Tiburcio Vasquez Health Center began piloting an automated patient recall system — one that offers easier, more efficient outreach, as well as the personalized text message nudge patients need.Here's where you can learn more about the people, places, and ideas in this episode: Caleb Sandford, Chief Transformations Officer at Tiburcio Vasquez Health CenterArtera.io (formerly WELL Health)Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communitiesFollow CCI on: LinkedIn, Twitter, Facebook, and get the latest news, updates, ideas straight to your inbox!Podcast production services by Wayfare Recording Company.© 2023 Center for Care Innovations. All Rights Reserved.

We've talked about the subject of behavior change on the Wellness Paradox many times before, but this time of year it is particularly important given the New Year's resolution crowd rushing to find fitness professionals to help them achieve their goals.  Our guest in episode 88, Natalie Grinvalds, knows this topic well as her area of both research and practice focuses on physical activity and health behavior. In this episode we'll dive into a discussion around how to collaborate with clients to ensure the behavior changes they're looking to make are sustainable in the long-term. Natalie does a great job of providing practical, evidence-based, suggestions that you can implement with your clients today to ensure those behaviors they're so motivated to implement now, stick for longer than just the next couple of weeks. Have your notebook handy for this conversation, as Natalie provides a master class on behavior change for fitness professionals.Show Notes Page: https://www.wellnessparadoxpod.com/podcast/episode/88Our Guest: Dr. Natalie Grinvalds, Ph.D. Natalie Grinvalds is currently a health behaviour change scientist and physical activity researcher. She is working in a knowledge transfer partnership with University of Exeter Medical School and Health and Care Innovations to embed behaviour science into their app designed to help people manage living with multiple long-term conditions.Alongside this she is a fitness professional, freelance assessor (for personal training, gym instruction and exercise referral qualifications) and visiting lecturer.She is passionate about applying behaviour science, sport psychology, sport science and love for music in her indoor cycling classes and fitness instruction and loves helping people to reframe their mindset about exercise, nutrition and what it means to live a healthy life. She currently teaches fitness classes at Exeter Leisure, including the UK's first Passivhaus Leisure Centre and University of Exeter Sport and previously at University of Sheffield's, Sport Sheffield.Follow us on social at the links below: https://www.facebook.com/wellnessparadox https://www.instagram.com/wellnessparadox/ https://www.linkedin.com/company/wellness-paradox-podcast https://twitter.com/WellnessParadox

We're bringing you a special crossover episode with Coleman Associates Innovation Podcast! Host Adrienne Mann is joined by CEO of Coleman Associates, Melissa Stratman, and CCI's own Sofi Bergkvist, as they share their thoughts on rebounding from the COVID-19 pandemic and launching into the future of health care. Hear about how they're dealing with staff burnout, tackling health disparities, facing the impacts of climate change, and personalizing health care for underserved populations.Here's where you can learn more about the people, places, and ideas in this episode: Coleman Associates | Innovation Podcast | LinkedInTelehealth Improvement Community Fund - NEW GRANT OPPORTUNITY! The Telehealth Improvement Community Fund is working to expand access to video visits, particularly for people who have experienced economic disparities, housing and food insecurity, institutional discrimination, or violence.  It's offering $15,000 grants, tools, resources, and peer support. Learn more and apply by November 10, 2022!© 2022 Center for Care Innovations. All Rights Reserved.

To assess patients on a one-to-one basis for social determinants of health (SDOH) is an important, yet often high touch process conducted by health center staff. So what might a lower touch approach to these vital screenings look like? Northeast Valley Health Corporation (NEVHC) sought to explore  innovative solutions in order to assess the specific needs of their over 80,000 patients throughout Los Angeles County. Today we hear from Debra Rosen and Alejandra Mata at NEVHC about their exciting and ongoing journey in digitizing the patient screening process. They share how integrating different tools on a familiar platform can better identify specific patient population needs and allow them to offer pertinent community resources more widely - while also impacting the provider's quality of service at the point of care.Here's where you can learn more about the people, places, and ideas in this episode: Debra Rosen, RN, MPH, Director of Quality, Health Equity, and Innovation; and Alejandra Mata, Associate Director of Health Equity - Northeast Valley Health Corporation (NEVHC)One Degree, web and mobile platform that makes it easy for low-income families to find, manage, and review nonprofit and government servicesTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities. *Exciting announcement! The "Test to Treat" Equity Grant application cycle is now open! Funded by California Department of Public Health (CDPH), this grant supports safety net clinics to quickly treat patients testing positive for COVID-19. The grant period is 10 months and amounts range from $50,000 to $1,000,000. Learn more now and apply by September 30, 2022 at T2Tgrants.org. © 2022 Center for Care Innovations. All Rights Reserved.

Rolling out a new phone system can be a daunting undertaking for health centers, especially because it involves call center personnel as well as office managers, medical assistants, and IT staff. During the pandemic, this pivot was especially important to support staff who found themselves shifting to remote work or bouncing between their home and office workstation. West County Health Centers made this leap, switching from traditional phone hardware and a reliance on telecom engineers to internet-based phones and a cloud-based system. Its leaders confirm it was a challenging endeavor, but one that was well worth it in the long run.Here's where you can learn more about the people, places, and ideas in this episode: Summer Penn, Director of Clinical Informatics at West County  Health CentersDialpad, an all-in-one voice -over-IP (VoIP) cloud-based platform that provides voice calling, messaging, and meetingsTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

We chat with Xavier Ramey, chief executive officer of Justice Informed, a social impact consulting firm. He is an award-winning social strategist, noted public speaker, and conflict mediator. Xavier discusses with us the importance of language, ideas, narrative — and then how to create new, more impactful strategies.Here's where you can learn more about the people, places, and ideas in this episode: Xavier Ramey, chief executive officer, Justice InformedCatalyst, CCI's design thinking training program© 2022 Center for Care Innovations. All Rights Reserved.

Join us for a special crossover episode with the Center for Care Innovations' Health Pilots Podcast. Adrienne Mann talks to Melissa Stratman, CEO of Coleman Associates, and Sofi Bergkvist, President of Center for Care Innovations, about rebounding from COVID-19 and launching into the future of healthcare.  Listen to hear their thoughts on dealing with staff burnout, tackling health disparities, facing the impacts of climate change, and personalizing healthcare for underserved populations. Follow us on LinkedIn, send us an email,  follow us on Facebook, or check out our website.Host:Adrienne MannGuests:Melissa StratmanSofi BergkvistFeaturing:Center for Care Innovation

Happy Summer! CCI is taking a break this August. During this organization-wide closure, CCI staff are planning to “unplug” together — rescheduling activities, snoozing notifications, and turning off screens. If you're also looking to unplug, you should find this episode particularly compelling! We invite you to take a moment to [re]listen to one of last year's most popular Health Pilots episodes called, “Readiness, Response, Recovery, and Renewal.”This "4 R's" framework covers the different phases of the pandemic: readiness, response, recovery, and renewal. Our hope is that this scaffolding can help health centers and other safety net organizations navigate the evolving crisis.Here's where you can learn more about the people, places, and ideas in this episode: Dr. Irene Sung, CCI coachDr. Ken Epstein, CCI coachResilient Beginnings Network, a CCI program dedicated to advancing pediatric care delivery models that are trauma- and resilience-informed so that 100,000 young children and their caregivers have the support they need to be well and thriveHeal SF, a comprehensive effort to provide immediate and coordinated mental health services for San Francisco's public, private, and non-profit health care providersRetired Public Health Leaders Respond to COVID Mental Health Crisis, Heal SFTrauma Transformed, an organization that advances trauma-informed and healing-centered systems© 2022 Center for Care Innovations. All Rights Reserved.

What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients manage competing commitments and may face certain barriers to make appointments and follow-ups. Community health center staff members are tasked daily with a large volume to meet the often insurmountable expectations of appropriately matching a given patient to the correct provider to a timely appointment. Petaluma Health Center took on this challenge leading with a data-driven and patient-attuned mindset aimed to optimize appointment utilization while also better enriching staff capability despite limited human resources, and overall ensuring for greater access to health.Here's where you can learn more about the people, places, and ideas in this episode: Kimberly Keller, Director of Business Operations at Petaluma Health CenterJessicca Moore, Family Nurse Practitioner and Director of Innovation at Petaluma Health CenterAidan Health PRAPARE Screening ToolWELL HealthTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

"No has always meant go to me," says Tiffanie Harrison, a passionate educator, equity designer, and entrepreneur. We chat with Tiffanie about her work leading diversity, equity and inclusion (DEI) initiatives at schools and companies across the country. Learn about centering lived experience, how to create "brave spaces," community engagement, and more.Here's where you can learn more about the people, places, and ideas in this episode: Tiffanie Harrison, an educator and strategist with a community focusRound Rock Independent School DistrictRound Rock Black Parents AssociationLife, Liberty, and the Pursuit of HealthCatalyst, CCI's design thinking training program© 2022 Center for Care Innovations. All Rights Reserved.

What does it take for an entire network of safety net health centers to transition to a new electronic health record (EHR) system — one that enhances coordinated care and is better equipped to serve their communities? For Community Health Center Network (CHCN), it was a multiyear journey involving many readiness assessments, drumming up excitement to encourage staff buy-in, and lots of collaboration across all levels of the organization. In this episode, we discuss lessons learned  and the bright spots of this enormous project. Here's where you can learn more about the people, places, and ideas in this episode: Molly Hart, director of clinical optimization, Community Health Center Network (CHCN)Amit Pabla, chief quality and transformation officer, Axis Community Health (Note:  He has since moved on from this role.)Oregon Community Health Information Network (OCHIN)OCHIN EpicTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

A patient portal is a great innovation, but busy clinic staff don't have time to help every patient get set up on them and answer all their questions about it. In addition, patients often need ongoing support on how to communicate with their provider on the website, get updates, and access their health records.Enter the Health Tech Navigators — people serving in a role that is for the community, by the community.  These Navigators, hired directly from the community, work closely with patients to support not only enrollment, but to increase portal use and to bridge gaps in healthcare accessibility that have long existed with language, culture, trust, and tech literacy. Listen to how the Los Angeles Department of Health Services (LADHS) created and supports its Health Tech Navigator program to surface a growing practice of cultural humility and competency in patient engagement.Here's where you can learn more about the people, places, and ideas in this episode: Anshu Abhat MD, MPH, Director of Patient Engagement in the Office of Patient Access at LADHSMayra Ramirez, MSW, ASW, Staff Analyst, Program Manager with the Patient Engagement Program at LADHSLA Health Portal AppTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.© 2022 Center for Care Innovations. All Rights Reserved.

We chat with Levi Baer, a facilitator and coach who believes that joy, justice, and community are all at the heart of meaningful progress. His work focuses on creating welcoming spaces that are grounded in diversity, equity, and inclusion (DEI) practices and anti-racism. Levi shares with us that trust is a foundation for equity work, as well as collaboration.Here's where you can learn more about the people, places, and ideas in this episode: Levi Baer, a facilitator and community builder from ChicagoSecond Shift, a community-focused co-working spaceCatalyst, CCI's human-centered design training program© 2022 Center for Care Innovations. All Rights Reserved. 

Can a more advanced patient portal improve face-to-face visits? Appointments are often jam-packed with asking key questions, deploying screening tools, and then chronicling all those answers that it's increasingly difficult to also analyze patient data and provide insightful, in-the-moment guidance. Shasta Community Health Center bet that a revamp of its patient portal could enable patients to take a more active role in their care while also improving provider workflows. In this episode, we discuss how staff, patients, and other key stakeholders all collaborated on retooling and optimizing this platform.Listen all the way through to the end for a special guitar jam from our guest!Here's where you can learn more about the people, places, and ideas in this episode: Charles Kitzman, chief information officer, Shasta Community Health CenterInteliChartTechnology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities© 2022 Center for Care Innovations. All Rights Reserved.