Podcasts about carecredit

Do you think probiotics can replace brushing and flossing? A viral TikTok trend is making that claim, but dental professionals are sounding the alarm. In this episode, Kevin Henry and pharmacology expert Tom Viola break down the truth behind probiotics and oral health so dental assistants can confidently answer questions patients are already bringing into the office. Tom explains how probiotics may support gum health, freshen breath, and improve the balance of healthy bacteria in the mouth, but they cannot remove plaque or replace the mechanical cleaning that brushing and flossing provide. The conversation also explores how social media trends quickly influence patient beliefs and why dental assistants play such an important role in patient education and communication within the practice. Kevin and Tom discuss how teams can stay ahead of misinformation, prepare for common patient questions, and reinforce healthy oral hygiene habits without dismissing patient curiosity. This episode is packed with practical insight for dental assistants who want to stay informed, support their patients with confidence, and better understand the growing conversations around probiotics and oral health. Connect with Tom Viola LinkedIn: https://www.linkedin.com/in/thomasviolarph/ Facebook: https://www.facebook.com/PharmacologyDeclassified Website: https://www.tomviola.com/ ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Dr. Courtney Campbell, a board-certified small animal surgeon, practice owner, author, and media correspondent, opens the personal stories for our "Mistakes Happen" series this week.In this series, we are talking with brave colleagues about the parts of their career stories no one likes to talk about. We hope that this series empowers you to share more openly about your own mistakes— both for your benefit and for the benefit of those around you— and gives you some ideas on how to approach future mistakes more positively based on the stories you hear.Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

In this episode, Julie Squires, a certified compassion fatigue specialist and master certified life coach, joined us to discuss ways equine veterinarians can build confidence in themselves and others. Self-doubt can lead to stress, decreased adaptability, and anxiety. Squires explained some deliberate steps veterinarians can take to overcome imposter syndrome. She also discussed how mentors can help build confidence in their mentees.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 140:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Julie SquiresPodcast Website: The Business of Practice

Dr. Jen Brandt, AVMA's Director of Wellbeing, provides a research-based foundation for our exciting new series, "Mistakes Happen," on this week's show. She explores the neuroscience behind mistakes, explaining how our brains are wired to perceive errors as threats and how that impacts learning, resilience, and performance. Through personal stories and practical strategies, she helps us move beyond blame and toward meaningful improvement.For additional resources, browse the following titles on AVMA Axon:Self-Compassion for Veterinary ProfessionalsPsychological Safety: Heart of Successful TeamsRebuilding Self-Belief in Veterinary ProfessionalsAnd on Journey for Teams: What to Do When You Say the Wrong ThingSelf-AwarenessThank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

What separates dental assistants who stay stuck from the ones who grow into leadership and management roles? In this episode, Sherrie Busby shares the mindset shifts, career decisions, and uncomfortable moments that helped her build a 42 year career in dentistry and become a respected educator, mentor, and industry leader. Kevin Henry and Sherrie dive into the reality of growth in the dental field and why leadership is not just about standing in front of a room or having a management title. They talk about how dental assistants can create opportunities for themselves by learning new skills, saying yes to uncomfortable challenges, and becoming valuable inside the practice. Sherrie shares her journey from single mom working at Pizza Hut to becoming a dental assistant training developer and speaker, along with the lessons she learned from failure, rejection, burnout, and personal growth. The conversation also explores the role of DSOs, mentorship, continuing education, and the importance of taking initiative in your career. Whether you want to become an office manager, mentor, educator, or simply feel more fulfilled in dentistry, this episode offers practical insight and motivation for dental assistants who want more from their career. Connect with Sherrie Busby Email: Sherrie.Busby@yahoo.com Podcasts Dental Assisting Uncharted: https://www.youtube.com/playlist?list=PLrjkyvO6G1h0SDcqniI9yoMsIMQUqDAtC ZenOne Podcast: https://www.youtube.com/@ZenOne_Dental/featured ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Dr. Mark Penning, Vice President of Animals, Science, and Environment at Disney Experiences, is our guest this week and the speaker for the 2026 AVMA Convention keynote, hosted by Hill's Pet Nutrition and AVMA PLIT and AVMA LIFE. Dr. Penning shares how a non-linear career path led him from veterinary practice in South Africa to overseeing animal care and conservation efforts across Disney Experiences. He reflects on leadership, teamwork, and the importance of creating a culture rooted in purpose and trust. He also offers a preview of the message he'll bring to the AVMA Convention keynote: that the skills veterinarians develop can open doors to extraordinary opportunities and meaningful impact.Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

In this episode, Cara Wright, DVM, MS, IVCA, shared the results from four veterinary well-being studies released by Merck Animal Health. These studies have tracked mental health, burnout, and well-being trends among U.S. veterinarians and their teams. Wright reported that 74% of veterinarian respondents are satisfied with their careers. She also shared three factors that are statistically tied to well-being: healthy stress management techniques, a healthy work-life balance, and the use of a financial planner.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 139:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Dr. Charlotte Lacroix, DVM, JD, owner of Veterinary Business Advisors, Inc.Podcast Website: The Business of Practice

In this episode, Dr. Steve Vargo sits down with Jenna Ellsworth, National Account Manager for CareCredit, to tackle one of the most common — and costly — moments in any practice: the patient who was ready to say yes, but walked out the door anyway. Why does this keep happening? Steve and Jenna make the case that price objections are rarely just about money. More often, they're a signal that the patient wasn't given the right information, at the right moment, in the right way. And in most practices, that conversation is happening too late — or not at all. From when to introduce financing options during the patient journey, to how doctors and staff can bring it up naturally without feeling like a sales pitch, this episode offers a practical roadmap for keeping more patients in-house and helping them actually follow through on the care you're recommending. If you've ever watched a patient hesitate at checkout — or leave to "think about it" — this episode will change how you think about the price conversation and give your team the tools to have it with confidence.   To register for Vision Forward, visit idoc.net to reserve your spot.    Follow our Podcast on All Available Platforms Follow our Podcast on Instagram Follow IDOC on Facebook Follow IDOC on LinkedIn Watch our Podcast Video on YouTube

In this episode, Cara Wright, DVM, MS, IVCA, shared the results from four veterinary well-being studies released by Merck Animal Health. These studies have tracked mental health, burnout, and well-being trends among U.S. veterinarians and their teams. Wright reported that 74% of veterinarian respondents are satisfied with their careers. She also shared three factors that are statistically tied to well-being: healthy stress management techniques, a healthy work-life balance, and the use of a financial planner.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 139:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Dr. Charlotte Lacroix, DVM, JD, owner of Veterinary Business Advisors, Inc.Podcast Website: The Business of Practice

Dr. Rosemarie Rossetti, an expert in disability inclusion, universal design, and accessibility, is our guest on this week's episode. Building from last week's introduction to Journey for Teams 3.0, Dr. Rossetti gives us a preview of some of the principles and key takeaways from her THRIVE session, Championing Universal Design. She shares real-world challenges pet owners with disabilities face and outlines practical design changes that can make clinics more inclusive and easier to navigate, improving both patient care and the overall success of a practice.Visit https://www.journeyforteams.org/thrive/ to start your journey with the THRIVE sessions!Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

Dental assistants are finally getting the recognition and support they deserve and this new opportunity could open doors that were never available before. In this episode, industry leaders Gary Steinberg and Andrew Whitehead join Kevin Henry to announce a new scholarship program focused on infection control education for dental assistants. After decades in the dental industry, both Gary and Andy share why they felt it was time to give back and address a major gap in training and recognition. With over 80 percent of dental assistants responsible for infection control in their practices, the need for proper education has never been more urgent. This scholarship aims to provide access to certification programs that can improve patient safety, strengthen professional skills, and elevate the role of dental assistants across the industry. They also discuss the mission behind the initiative, the impact of past scholarship programs, and how this effort can shape the future of dental care. If you are a dental assistant looking to grow your career and make a greater impact, this is an opportunity worth exploring. Learn more about the scholarship here! MyADS: https://www.myads.org/ DTAFoundation: https://dtafoundation.org/ ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit⁩ is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Dr. Latonia Craig, AVMA's Chief of Veterinary Engagement and Belonging, is our guest on this week's episode. She introduces us to the THRIVE Sessions, the latest installment of Journey for Teams, focused on transforming workplace culture in veterinary medicine. She shares how teams can move beyond awareness to address systemic disruptors, improve inclusion, and build a true culture of care. Learn practical, case-based strategies to create healthier, more engaged teams that benefit all of our veterinary lives.Visit https://www.journeyforteams.org/thrive/ to start your journey with the THRIVE sessions!Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

In this episode, Charlotte Lacroix, DVM, JD, owner of Veterinary Business Advisors, Inc., discussed minority equity share offers for equine practice associates. These offers are becoming increasingly common as signing or retention bonuses, often from large corporate practices, but associates usually have very little ability to negotiate the terms. She explained the important questions associates should ask before accepting such an offer.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 138:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Charlotte Lacroix, DVM, JD, owner of Veterinary Business Advisors, Inc.Podcast Website: The Business of Practice

In this episode, Charlotte Lacroix, DVM, JD, owner of Veterinary Business Advisors, Inc., discussed minority equity share offers for equine practice associates. These offers are becoming increasingly common as signing or retention bonuses, often from large corporate practices, but associates usually have very little ability to negotiate the terms. She explained the important questions associates should ask before accepting such an offer.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 138:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Charlotte Lacroix, DVM, JD, owner of Veterinary Business Advisors, Inc.Podcast Website: The Business of Practice

Dr. Kristin Welch, a board-certified emergency and critical care specialist, is our guest on this week's episode. She takes us through her career path from specialty training to private referral practice to founding DVM STAT, a teleconsultation service expanding access to real-time specialist support. You'll also hear how a pivotal personal experience during vet school shaped her approach to empathy and client communication and how she navigated starting her family during her residency training. It's an episode full of action and insights, and you won't want to miss it! Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

What if the reason you feel drained at work is not the workload, but the lack of feeling valued? In this episode, Kevin Henry explores a question that sparked powerful conversations among dental assistants across multiple states. When was the last time you truly felt valued in your practice? The answers reveal how appreciation often shows up in small but meaningful ways, from a simple thank you to being recognized for clinical skills, patient relationships, teamwork, and the unseen preparation that keeps a practice running smoothly. Through stories shared at the roundtable, this episode unpacks what real appreciation looks like in dental practices and why feeling valued has such a direct impact on fulfillment, confidence, and team culture. Kevin reflects on moments when doctors, coworkers, and even patients made dental assistants feel seen, respected, and essential. He also addresses the harder reality that many assistants feel overlooked or taken for granted, offering perspective on how to recognize your own value even when others fail to express it. This conversation is a reminder that being valued is not always about grand recognition. Sometimes it is found in trust, gratitude, collaboration, and the quiet moments when you realize the difference you make every day. Whether you feel deeply appreciated in your role or are struggling to find that sense of worth right now, this episode offers encouragement, reflection, and practical insight into the value dental assistants bring to patients, practices, and the profession. ------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Dr. Olivia Patania, a Senior Investigative Pathologist at StageBio and a Consulting Hepatobiliary Pathologist at Texas A&M University, is our guest on this week's episode. She discusses her training through vet school, residency, and PhD, emphasizing the importance of mentorship, research experience, and aligning career decisions with long-term goals. The way Dr. Patania lives her own advice to "make time for the things you're passionate about" with consulting and volunteering with the American College of Veterinary Pathologists is an inspiration for us all. You won't want to miss this episode!Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

It's time to rethink how we approach healthcare affordability.  In this episode of Medical Spa Insider, host Alex Thiersch welcomes back "The Godfather of CareCredit," Beto Casellas, Executive Vice President and CEO of Synchrony Health and Wellness. As the aesthetic industry shifts toward a holistic model of longevity and wellness, the question of affordability becomes paramount. Beto discusses CareCredit's strategic collaboration with the Milken Institute, a non-partisan think tank, to research healthcare accessibility and financial literacy. They dive into the reality of American healthcare spending—noting that many consumers underestimate their costs by 1.5x—and introduce the concept of "Wealthspan," the financial stability required to support a long, healthy life. From new procedure calculators to fair financing principles, this conversation explores how transparency and planning can ensure patients get the care they need when they need it. Discussion points include: How CareCredit became partnered with the Milken Institute CareCredit's most recent statistics on patient costs and preparedness How longevity medicine has created a need for greater research into affordability A look at CareCredit's Procedure Calculator How to turn wellness from from an emergency expense into a regular budget item The principles and goals of CareCredit, Synchrony, and the Milken Institute moving forward

In this episode, Chris Doherty, DVM, MBA, CBV, assistant director of strategic business research and outreach for the AVMA, discussed the current state of the equine veterinary industry. He reviewed data collected from the 2026 AVMA Economic State of the Veterinary Profession report and discussed topics including early-career compensation, veterinary educational debt, average equine associate salaries, and more.Access the report here: https://ebusiness.avma.org/ProductCatalog/product.aspx?ID=2329The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 137:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Chris Doherty, DVM, MBA, CBV, Assistant Sirector of Strategic Business Research and Outreach for the AVMAPodcast Website: The Business of Practice

In this episode, Chris Doherty, DVM, MBA, CBV, assistant director of strategic business research and outreach for the AVMA, discussed the current state of the equine veterinary industry. He reviewed data collected from the 2026 AVMA Economic State of the Veterinary Profession report and discussed topics including early-career compensation, veterinary educational debt, average equine associate salaries, and more.Access the report here: https://ebusiness.avma.org/ProductCatalog/product.aspx?ID=2329The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 137:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Chris Doherty, DVM, MBA, CBV, Assistant Sirector of Strategic Business Research and Outreach for the AVMAPodcast Website: The Business of Practice

Most dental assistants don't realize they could be the reason a patient's cancer gets caught early enough to save their life. In this episode, Kathryn Gilliam and Kevin Henry dive into the often overlooked role dental assistants play in patient care, especially when it comes to oral and head and neck cancer detection. Kathryn shares why assistants should be trained to perform both intraoral and extraoral screenings and how these quick checks can be done in just a few minutes during routine appointments. The conversation highlights how assistants are uniquely positioned to notice abnormalities, educate patients, and support early diagnosis even in individuals with no obvious risk factors. They also discuss how assistants can confidently communicate their desire to grow within the practice, take on more responsibility, and elevate their impact on patient outcomes. This episode is a powerful reminder that with the right training and mindset, dental assistants are not just support staff but essential contributors to saving lives through early detection and patient care. Connect with Inspired Hygiene Instagram: https://www.instagram.com/inspiredhygiene/ Facebook: https://www.facebook.com/InspiredHygiene Connect with Kathryn Email: Kathryn@inspiredhygiene.com Instagram: https://www.instagram.com/kathryngilliam Facebook: https://facebook.com/kathrynkamishgilliam LinkedIn: https://linkedin.com/kathrynkamishgilliam --------------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Equine colic refers to abdominal pain rather than a single disease and can arise from many causes, ranging from gas buildup to intestinal impaction. Horses with colic might show subtle signs such as reduced appetite or lethargy, or more obvious behaviors like pawing, flank-watching, rolling, or repeatedly getting up and down. Because some types of colic can become life-threatening quickly, recognizing early signs and contacting a veterinarian promptly can improve the horse's outcome.This episode is sponsored by CareCredit. About the Experts: Michael Fugaro, VMD, Dipl. ACVS, is the owner and founder of Mountain Pointe Equine Veterinary Services, in Hackettstown, New Jersey. Fugaro received his VMD at the University of Pennsylvania's School of Veterinary Medicine, in Kennett Square, where he graduated in 1997. He then completed a large animal internship at the University of Guelph, in Ontario, Canada, and a large animal surgical residency at Purdue University, in West Lafayette, Indiana. Previously, Fugaro was the resident veterinarian and a tenured full-professor at Centenary University, in Hackettstown. He has also taught as a visiting instructor at Rutgers University in the Animal Science Department, in New Brunswick, New Jersey. Fugaro has held veterinary positions with the New Jersey Department of Agriculture's Division of Animal Health and the New Jersey Racing Commission. He has also been the president of the New Jersey Association of Equine Practitioners, an advisory board member for the Rutgers University Board for Equine Advancement (RUBEA), and an admissions committee member for University of Pennsylvania's School of Veterinary Medicine. When not performing surgeries, Fugaro enjoys golfing and going to the gym. He resides in Morris County, New Jersey, with his wife, Donna, and dog, Curtis.Bianca Ruspi, DVM, is a third-year resident in equine surgery at Rood & Riddle Equine Hospital in Lexington, Kentucky. She attended the University of Kentucky (UK), in Lexington, for her undergraduate degree and Cornell University, in Ithaca, New York, for veterinary school. She is interested in orthopedic surgery and joint disease and is pursuing a PhD at UK's Gluck Equine Research Center following her residency.

Dr. Bailey Goff, the current George W. Bishop AVMA Congressional Fellow, is our guest on this week's episode. She discusses her path from aspiring clinician to Congressional Fellow, sharing how she discovered a passion for public policy through conversations, externships, and hands-on experiences beyond traditional practice. She reflects on balancing clinical work with policy training, and how skills from veterinary medicine translate into government and advocacy roles. This episode encourages us to explore diverse career paths, connect with others, and stay open to opportunities that align with their evolving interests.Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

Dental assistants must know these hidden drug risks in patients Dental assistants are often the first line of defense in patient safety, especially when patients use opioids, kratom, or other substances that may not appear on standard drug tests. Many patients do not disclose what they take, which increases the risk of dangerous drug interactions, oversedation, and medical emergencies during treatment. Building trust, asking clear health history questions, and documenting patient responses carefully helps protect the dentist's license, the dental team, and the patient's wellbeing. Awareness of emerging drug trends allows dental professionals to make safer clinical decisions and prevent complications before treatment even begins. Connect with Tom Viola LinkedIn: https://www.linkedin.com/in/thomasviolarph/ Facebook: https://www.facebook.com/PharmacologyDeclassified Website: https://www.tomviola.com/ Watch our previous podcast! Dental Assistant Nation Episode 428: Why Smoking Marijuana Makes Dental Work Dangerous https://youtu.be/LI1Iv-28oVk --------------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Dr. Laura Weintraub, a large animal associate veterinarian who recently completed her residency in Large Animal Emergency and Critical Care, is our guest on this week's episode. Dr. Weintraub shares how her transition from student to veterinarian in general practice sparked a desire for deeper learning and academic camaraderie, leading her to pursue a hybrid internship and eventually a residency. Following her advanced training, she has found a great fit as an associate in a practice that prioritizes professional sustainability. Along the way, she highlights the importance of mentorship, adaptability, and keeping an open mind as new opportunities shape an evolving and fulfilling career path.Thank you to our podcast partner CareCredit. You can learn more about Veterinary Patient Financing for Providers through CareCredit by visiting: https://www.carecredit.com/providers/animal-healthcare/Remember, we want to hear from you! Please be sure to subscribe to our feed on Apple Podcasts and leave us a rating and review. You can also contact us at MVLpodcast@avma.org.Follow us on social media @AVMAVets #MyVetLife #MVLPodcast

In this episode, Kate Hayes, Vice President of Equine Expansion at CareCredit, discussed strategies to help clients afford care during challenging economic times.According to the recent Equine Lifetime of Care Study, 85% of horse owners experience financial stress, especially when faced with unexpected veterinary bills. Hayes said practices that provide clear estimates and payment options to help clients manage the cost of care will help meet horse owners' needs while reinforcing value and trust.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 136:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Kate Hayes, Vice President of Equine Expansion at CareCreditPodcast Website: The Business of Practice

In this episode, Kate Hayes, Vice President of Equine Expansion at CareCredit, discussed strategies to help clients afford care during challenging economic times.According to the recent Equine Lifetime of Care Study, 85% of horse owners experience financial stress, especially when faced with unexpected veterinary bills. Hayes said practices that provide clear estimates and payment options to help clients manage the cost of care will help meet horse owners' needs while reinforcing value and trust.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 136:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Kate Hayes, Vice President of Equine Expansion at CareCreditPodcast Website: The Business of Practice

Most dental assistants don't realize how valuable they truly are until they learn this. Success in dentistry is no longer just about clinical skills but about mindset, leadership awareness, and continuous growth. Dental assistants play a critical role in keeping practices productive, organized, and patient focused, yet many struggle with unclear expectations and limited career direction. Understanding job responsibilities, advocating for professional development, and embracing digital dentistry and emerging technology can transform an assistant from support staff into a driving force within the practice. Strong culture, mature leadership, and ongoing education create opportunities for assistants to expand their influence, strengthen job security, and build a career that grows alongside modern dentistry. Connect with Victoria Peterson Email: Info@productivedentist.com Check our podcast on Dr.Bicuspid.com … “Building an investment-grade dental practice” https://www.drbicuspid.com/podcasts/podcast/15819045/how-to-build-an-investmentgrade-dental-practice --------------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

In this episode, Tom Viola, RPh, breaks down why dental teams need to start asking the right questions about cannabis use and why it matters more than ever. From increased blood pressure and pulse to complications with anesthesia and healing, cannabis can change how a patient responds in the chair. The conversation also explores how modern cannabis use is more discreet and varied than most people assume, making honest communication and proper documentation essential in every practice. If you are part of a dental team or a patient who uses cannabis, this episode highlights the real clinical risks and why understanding them can lead to safer and more effective care. Connect with Tom Viola LinkedIn: https://www.linkedin.com/in/thomasviolarph/ Facebook: https://www.facebook.com/PharmacologyDeclassified Website: https://www.tomviola.com/ --------------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

In this episode, Katelyn McCullock, Chief Economist and Director of AVMA's Economic Division, discussed current economic indicators and what they mean for veterinarians. She talked about trends in consumer spending, credit card delinquencies, mortgage rates, and artificial intelligence. She also discussed the top three things veterinarians need to pay attention to in this economic client.McCullock hosts a quarterly Economic Update to help veterinarians understand the economy. You can access it on the AVMA Axon educational site at https://axon.avma.org/.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 135:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Katelyn McCullock, Chief Economist and Director of AVMA's Economic DivisionPodcast Website: The Business of Practice

In this episode, Katelyn McCullock, Chief Economist and Director of AVMA's Economic Division, discussed current economic indicators and what they mean for veterinarians. She talked about trends in consumer spending, credit card delinquencies, mortgage rates, and artificial intelligence. She also discussed the top three things veterinarians need to pay attention to in this economic client.McCullock hosts a quarterly Economic Update to help veterinarians understand the economy. You can access it on the AVMA Axon educational site at https://axon.avma.org/.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 135:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Katelyn McCullock, Chief Economist and Director of AVMA's Economic DivisionPodcast Website: The Business of Practice

Working in a dental practice should be built on trust, but what happens when something in the office does not feel right? In this episode of the Dental Assistant Nation Podcast, Kevin Henry sits down with dental consultant and author Susan Gunn to have an honest conversation about ethics inside dental practices. Many dental assistants have quietly struggled with situations where decisions in the office do not align with their values, whether it involves questionable communication with patients, dishonest reporting, or workplace behaviors that cross ethical boundaries. Susan shares insights from years of working with dental teams and discusses survey results that reveal how common ethical concerns can be in the workplace. The conversation explores how small compromises in honesty can slowly affect the culture of a dental office and why both leadership and team members must take responsibility for maintaining integrity. Susan and Kevin also talk about the difficult position dental assistants may find themselves in when they notice something unethical happening around them. They explain why documenting situations, asking the right questions, and having honest conversations with leadership can help protect both your career and your peace of mind. Most importantly, they emphasize that every professional has a line they should not cross and that protecting your integrity will always matter more than protecting a paycheck. Connect with Susan Gun Email: Susan@SusanGunnSolutions.com Survey link: https://forms.gle/tUYQB9cEm7v4vqB18 --------------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Are you dieting or just trying to eat healthy? How many veggies are enough? More protein? What about eating carbs? If food choices ever have you feeling confused, this episode is for you. We're joined by Tara Schmidt, registered dietitian and lead dietitian of the Mayo Clinic Diet to chat what eating well typically may look like. Think building your plate with variety, adding foods you actually enjoy, and focusing on what helps you feel your best. Plus, we get into why fiber matters and how food affects energy, digestion, and long-term wellness.    This episode was recorded in July 2025. Some references in the conversation reflect the nutrition information available at the time of recording.​   Care Experts is a weekly podcast by CareCredit where we sit down with doctors and experts who give information, tips and insight into healthcare treatments and procedures. Check in every Wednesday for new episodes at carecredit.com/careexperts or follow on your favorite podcast app.   CareCredit is a health, wellness and personal care credit card that has helped millions of people with promotional financing options and is accepted at hundreds of thousands of provider and retail locations nationwide. Learn more at carecredit.com.

What if the stress you carry home from work is not about the job at all but about the energy you are giving away without even realizing it? In this powerful conversation on the Dental Assistant Nation podcast, Kevin Henry sits down with author and entrepreneur Anne Karber to unpack the truth about boundaries, self awareness, and what it really means to take control of your life. Anne shares how many dental assistants and professionals struggle because they blur the lines between work and home, replaying workplace drama long after the day is done. She explains that energy is our most valuable resource and when we spend it on situations we cannot change, we drain ourselves mentally, emotionally, and physically. Through her concept of savage self awareness and her Skittles analogy for energy, Anne challenges listeners to look closely at where their focus is going and whether it is fueling growth or unnecessary suffering. She reminds us that no one is coming to save us, and that realization is not discouraging but empowering. When we understand that we are holding the paintbrush to our own lives, we can shift our mindset, build healthy boundaries, embrace main character energy even as employees, and start small practices like gratitude journaling that create massive change. Her message is clear. You are the architect of your life, and today is the day to act like it. Connect with Anne Karber! Website: https://annekarber.com/ Podcast: https://letsgetnakedpodcast.com/ --------------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Flying with your pet? Don't wing it! That's why we're joined by pet travel expert Dr. Nelva Bryant. As the only practicing veterinarian in the airline industry and founder of When Pets Fly, she shares tips pet owners may want to know before takeoff, from airline rules and breed restrictions to the differences between cabin and cargo travel. Dr. Bryant also shares her tips on how to help prepare pets before the flight, navigate health and documentation requirements, and whether a layover may be helpful for your pet. Plus, in our Ask Me Anything segment, she answers listener questions about their emotional support animals, buying seats for pets, and airline pet limits. Tune in now! Care Experts is a weekly podcast by CareCredit where we sit down with doctors and experts who give information, tips and insight into healthcare treatments and procedures. Check in every Wednesday for new episodes at carecredit.com/careexperts or follow on your favorite podcast app. CareCredit is a health, wellness and personal care credit card that has helped millions of people with promotional financing options and is accepted at hundreds of thousands of provider and retail locations nationwide. Learn more at carecredit.com.

In this episode, Rebecca (Gimenez) Husted, PhD, discussed what veterinarians can expect when responding to a horse trailer accident. She described common situations and injuries, safe approach methods, necessary equipment, and more.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 134:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Dr. Rebecca (Gimenez) Husted, PhDPodcast Website: The Business of Practice

Expanded Function Dental Assistants are helping dental practices work smarter, improve efficiency, and deliver better patient care. Taking on expanded functions allows assistants to perform more advanced clinical duties, which increases production and strengthens the partnership between doctor and assistant. Success depends on understanding the legal scope of practice, proper scheduling, and having the right tools to support the role. When dentists trust their assistants and delegate effectively, the entire team becomes more productive and patients receive more efficient care. This path not only builds confidence and career growth for assistants but also helps practices serve more patients and improve overall workflow. Check Stacey's article at DrBicuspid! What is the EFDA? The keys to implementing and using an expanded functions dental auxiliary https://www.drbicuspid.com/dental-hygiene/scope-of-practice/article/15815967/the-keys-to-using-an-expanded-functions-dental-auxiliary Connect with Stacey Website: https://www.talkteeth2me.com/ What the EFDA workbook: https://www.talkteeth2me.com/efda-workbook.html --------------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Did you know we hear with our brains, not just our ears? Protecting your hearing matters more than you might think. Today, we're joined by Dr. Kristy Lowery, a clinically certified audiologist to talk about how hearing loss doesn't only happen later in life, and how everyday habits like headphone volume and concerts may impact long-term hearing health. She shares early signs people often ignore and small adjustments that make a real difference (keep an ear out for the 60–60 rule!). Plus, don't miss the Ask Me Anything segment where she answers audience questions about sound sensitivity, if allergies might affect hearing, and over the counter headphones vs. hearing devices. This episode is brought to you in partnership with Audibel.   Care Experts is a weekly podcast by CareCredit where we sit down with doctors and experts who give information, tips and insight into healthcare treatments and procedures. Check in every Wednesday for new episodes at carecredit.com/careexperts or follow on your favorite podcast app.   CareCredit is a health, wellness and personal care credit card that has helped millions of people with promotional financing options and is accepted at hundreds of thousands of provider and retail locations nationwide. Learn more at carecredit.com. ​

Education access, financial barriers, and limited career awareness continue to slow the pipeline of new dental assistants entering the workforce. At the same time, patient demand keeps growing, putting more pressure on clinical teams. Organizations like PDS Health are actively working to close this gap through scholarships, mentorship, externship opportunities, and structured career development programs designed specifically for dental assistants. The conversation also explores how Dental Support Organizations create pathways for advancement beyond chairside roles, opening doors in leadership, recruiting, marketing, and clinical specialization. Real experiences and professional insight highlight the skills that matter most today including resilience, communication, and long term career vision, offering a grounded look at both the challenges and the solutions shaping the future of dental assisting. Connect with Rose and Casey PDS Foundation website: https://www.pdsfoundation.org/ https://jobs.pdshealth.com/ Facebook: Pacific Dental Services Foundation PDS Health LinkedIn: PDS Health Foundation PDS Health Instagram: pds_health —--------------------------- Dental assistants play a powerful role in whether patients move forward with treatment. You are a key part of the patient journey, and having the right financial options can make all the difference. CareCredit is a health and wellness credit card that offers flexible financing options, so patients can pay over time for the care they want or need, subject to credit approval. When money isn't the obstacle, patients say yes. Want to make CareCredit part of your practice's offerings and strengthen case acceptance? Email me at kevin@kevinspeaksdental.com and let's make it happen for your team.

Dogs and kids can be the ultimate best friend duo, especially when everyone knows how to interact safely and confidently. Today, we welcome back veterinarian Dr. Kathy Wiederkehr, who brings years of experience working with both dogs and kids in her practice, to talk about building healthy, happy bonds between dogs and kids. She teams up with our host Antonio, a professional dog trainer, to share some tips on how to read dog behaviors and signals, set boundaries, and create calm, positive interactions. Whether you're welcoming a new dog, raising young kids, or navigating life with both, you won't want to miss this episode. Tune in now! ​ Care Experts is a weekly podcast by CareCredit where we sit down with doctors and experts who give information, tips and insight into healthcare treatments and procedures. Check in every Wednesday for new episodes at carecredit.com/careexperts or follow on your favorite podcast app.   CareCredit is a health, wellness and personal care credit card that has helped millions of people with promotional financing options and is accepted at hundreds of thousands of provider and retail locations nationwide. Learn more at carecredit.com.

In this episode, Hailey Mueller, DVM, and Katelyn Jaqueway, DVM, joined us to discuss their experiences with the USDA Rural Veterinary Services Grant Program.The purpose of the Veterinary Services Grant Program (VSGP) is to relieve veterinarian shortage situations and support veterinary services. Rural Practice Enhancement (RPE) grants are for establishing or expanding veterinary practices by equipping veterinary offices, sharing overhead costs, and/or establishing mobile veterinary facilities. The Veterinary Medicine Loan Repayment Program (VMLRP) for 2026 offers up to $120,000 in student loan repayment with a tax offset for veterinarians who commit to three years of service in designated food animal or public health shortage areas, to bolster food security and animal health infrastructure.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 133:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Dr. Hailey Mueller, DVM, and Dr. Katelyn Jaqueway, DVMPodcast Website: The Business of Practice

What dental assistants really want from their careers might surprise most practices. Imagine walking into a room with hundreds of dental assistants and asking them what matters most at work. The answers reveal a powerful pattern about growth, recognition, and having a real voice in the practice. Dental assistants shared that they love helping patients and keeping everything running smoothly, but they also want feedback, appreciation, and clear opportunities to elevate their careers. Simple ideas like personal business cards, public recognition, and meaningful appreciation during Dental Assistant Recognition Week can transform how valued they feel. The conversation also highlights why earning and maintaining a CDA credential matters for validation, confidence, and higher pay, showing that investing in professional development can change how assistants see themselves and how others see their value in the practice. Connect with Atia DANB website: https://www.danb.org/ Email: ABlack@DANB.org Contact: 800-367-3262 —--------------------------- At the Rocky Mountain Dental Convention, Kwikly teamed up with Dental Assistant Nation to give away FIVE sets of Fabletics scrubs, and we're celebrating the amazing dental assistants who make it all happen every day. Congratulations to our winners: Emma Ghent Karen Sigala Virginia Valles Reyna Gonzales Marians Grajeda Huge thanks to Sarah McLaughlin and the Kwikly team for supporting our community and giving back in a big way

Let's talk lips. And we're not glossing over the details. Lifted, flipped, voluminous—lip lifts, lip flips, and filler are everywhere right now. But what does each actually do to the lips? Double board-certified facial plastic and reconstructive surgeon Dr. Yula Indeyeva joins us to share her thoughts on how subtle changes around the lips can transform the entire face, and how anatomy, muscle movement, and aging all factor in. From trends and technique to what can help create balance, proportion, and natural-looking results, consider this your lip reality check.​   Care Experts is a weekly podcast by CareCredit where we sit down with doctors and experts who give information, tips and insight into healthcare treatments and procedures. Check in every Wednesday for new episodes at carecredit.com/careexperts or follow on your favorite podcast app.   CareCredit is a health, wellness and personal care credit card that has helped millions of people with promotional financing options and is accepted at hundreds of thousands of provider and retail locations nationwide. Learn more at carecredit.com.

Braces or clear aligners? Clear aligners or braces? How do you choose what may work best for your smile and your lifestyle? Luckily, orthodontist Dr. Bobbi Peterson is here to help answer that exact question. From how each treatment works and what timelines typically look like for her patients, to which option fits best with everyday life, she's answering the questions patients ask most. Whether you're deciding for yourself or your child, this episode will help you smile confidently toward the orthodontic choice that works best for you.   Care Experts is a weekly podcast by CareCredit where we sit down with doctors and experts who give information, tips and insight into healthcare treatments and procedures. Check in every Wednesday for new episodes at carecredit.com/careexperts or follow on your favorite podcast app.   CareCredit is a health, wellness and personal care credit card that has helped millions of people with promotional financing options and is accepted at hundreds of thousands of provider and retail locations nationwide. Learn more at carecredit.com. ​

In this episode, Zach Loppnow, DVM, shared the results from a recent survey of early-career equine veterinarians conducted by the AAEP Early Career Committee in June 2025. Respondents were AAEP members who graduated from 2015-2024. Loppnow discussed some common pain points the survey revealed and other relevant insights.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 132:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: Zach Loppnow, DVMPodcast Website: The Business of Practice

Epi 11Let's talk about the fear that no one wants to admit out loud — the fear of dying under anesthesia, waking up during surgery, or something going horribly wrong

Epi 10Planning a surgery-cation?

In this episode, 2026 AAEP President Sarah Reuss, VMD, DACVIM, joined us to discuss her goals for her term and what she believes are the biggest challenges facing the profession.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 131:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuest: AAEP President Dr. Sarah ReussPodcast Website: The Business of Practice

Epi 9Struggling with loose skin or body changes after major weight loss?

If you want high-dollar procedures done more often in your practice, this is the episode for you. Kiera specifies what needs to be in place, including skillset, morale, and language. This kind of case acceptance goes beyond the everyday appointments, and Kiera explains the difference. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners, this is Kiera. And today I feel like this is my bread and butter. I feel like this is what Kiera Dent was made to do. And I cannot wait to teach you guys the secret to getting patients to say yes to those high dollar, high ticket cases. We're talking the 20, the 30, the $40,000 cases. But the great news is these principles can be applied to your smaller cases too, because I just think that like how to do this and this is what Kiera's really good at. And I have a practice that ⁓ implementing incorporating these tactics.   has been able to grow every one of their locations, multi-millions every single year. And people look at these practices, they see their stats and they say, how did you get these numbers? And they said, it all started the day we brought Dental A Team into our company. And that's just a huge testament to me, to the work that we do, to what our consultants do. And for anything, it comes from a passion of being able to help more patients get the dentistry that they need and deserve. So I just feel like there's so much fun to case acceptance and ⁓   It's not about selling, it's about words are free. And so let's use our words to the best of our ability. Let's use our words to the best experience for our patient. And let's help all of them have the trust, the clarity and the confidence to be able to say yes to those. You guys, Dental A Team is obsessed with helping you and your teams have more profitable practices, happier practices, happier teams, happier patients. We are obsessed with that. And our mission is to positively impact the world of dentistry in the greatest way possible.   and doing it in a tactical, practical, let's do this. So I really want you guys to hopefully take this on, take the system, take the tactics and help more patients say yes. And to just be proud of the dentistry you're able to do. Now, step one is you've got to be really, really good at dentistry. I can sell any dentistry. Like I feel like I'm a miracle girl for practices. I feel like there's easy ways to do this. But step one is we've got to have great dentistry. Otherwise our treatment coordinators and   our team and our patients that makes it very, very hard actually for us to want to sell dentistry. So step one of this is going to be you've got to actually do great dentistry. Okay, that's step one. So if you're not good at something, please don't sell it, go get good at it. But also please don't make it worse than it is. You might actually be a great clinician, but you don't give yourself the credit for that. So I'm on a mission to help the best dentists thrive, the best dentists do great dentistry and to help more patients.   So that's step one is I got to make sure that you guys are doing really, really, really good. Step two is getting patients to say yes, especially for these higher dollar ticket ⁓ items. We've got to make sure that we've got dialed in systems. ⁓ I use the example from Disneyland that people can feel perfection. And so does our team feel well oiled? And this means that our hygiene team is teeing up treatment. We're all looking for it. If our associate doctors are not doing this treatment and they're referring to our general doc, our, our owner doctor,   We've got to make sure all the associates and the hygiene team are trained on what to look for, how to present this, how to tee it up. Do we bring them back for consult? Can we diagnose it? What's the process for that? And if you want these high dollar procedures to be done more often in your practice, training your hygienist and your associates is one of the best investments of your time. So everybody's looking for it. We basically become a referring practice to our doctors that do these procedures. ⁓ I really do believe that   everybody. So hygienist looking for it. Hygienist should be the first person and this goes for all treatment planning, but we're going to dive it into these higher dollar ones because there is a little bit different on how we actually present the treatment plan. But all these first steps should be all parts of high case acceptance. Now just also give a little credibility. ⁓ Implementing these processes usually take for just general dentistry, it usually gets you up to a 75-ish percent acceptance rate up to 90.   Now, if we're higher than that, I know we might not be diagnosing as much as we need to, but in general dentistry, we should be cracking pretty high case acceptance. Now for my like 20, 30, 40, $50,000 cases, right around a 35 to a 45 % acceptance rate is going to be the targets we're looking for. And that is dollar for dollar, not one for one acceptance rate. So if that helps you guys, that's what we're going for. ⁓ But step one is do great dentistry.   Step two is believe in the dentistry. And then step three is going to be where everybody is speaking the same language. hygienists should be the first person to tee up all dentistry. They should be the one showing the x-rays, showing the intraoral photos, showing all of that so the patient can absolutely 100 % see what we see. We want that patient to be bought in. We don't want to just try and help them like, okay, like you might have this. We actually speak in the same terms as the rest of our patients.   ⁓ In one practice what we did is we actually had the doctors tell us exactly how they diagnose treatment We as consultants recorded it on our phones and we had the whole team hear it and then we gave them all these recordings and the whole team has to listen to it and this was our fastest easiest way to get everybody up to par like driving into the office driving home from the office like listen to it in the office like you've got Christmas music playing but instead it's it's all the ways that we diagnose and describe this that way everybody says it the same way so the patients hearing it   multiple times in the exact same way. Now when the doctor comes in, there should be a handoff from hygienist to doctor. We call it the I creep. So introduce, compliment the patient, recap the treatment and say something personal. Hygienist, you want a fast exam? This is how you get it done. Doctors, you don't want to do that awkward dance of like, how do I get to know you without getting to know you, but I need to get to know you? This is how you do it. Introduce, compliment, that puts the patient more at ease, recap treatment already discussed, and then something personal about them.   Then doctors, we get them into a yes frame of mind. We're going to say, can I lean you back? Can I do a full exam on you? Yes, yes. You want to actually get them in the frame of mind of saying, yes. It's true psychology. Again, words are free. It's not manipulation. It is genuinely setting the stage to get a patient open-minded. They don't want to be at the dental office already. So how can I help them get into this higher frame of mind? Then after that, doctor's going to comprehensively diagnose. And then they're going to recap with what we call the NDTR handoff.   So next visit, date to return, time needed for appointment, re-care scheduled. This is going to be more for your general procedure. Then we take that, hygiene, then takes ordinal assistant, takes them up to the front office, say the exact handoff. Amalia's amazing up front. Dr. Smith wants to see Kiera back for that crown on the upper right. She wants to see her back for, you know. ⁓   an hour and a half and wants to see her in two weeks and she already has her cleaning scheduled. And then from there, the front office team picks it up. Let's get you scheduled in two weeks. I've got Monday or Wednesday, which works best for you. We need an hour and a half and then we go over financing. That patient has now heard this multiple times of the exact same thing. And that same process, just with a small fine tuning is going to be for these larger cases. Typically larger cases, yes, they are found in hygiene, but oftentimes it's going to be a little bit longer of a   consult if you will, ⁓ because we want to make sure that we have the before and after photos. We want to make sure we build trust with them. This is where having the hygiene team tee it up. This is where we have the perfect handoffs between doctor and hygienist. And then the doctor has to have confidence and clarity. So you've got to work this like pre-treatment build to make sure that the patient feels like they already know kind of what we're looking at. If it's all built up like this, it's very warm, it's very consistent.   everybody's on the same page. Your team feels like your patient feels like your team has their stuff together. And that's what we want. So I would look at this, like how are we doing on pre-treatment? Not even if just large cases, but how are we doing with those handoffs? How is the handoff from hygiene to doctor? How is hygiene teeing up treatment? How is everybody talking about treatment? Are we all on the same page or are we all on different pages? What does that look like? And then from that,   We wanna make sure that we're really, really, really good on visuals. So are we doing scans? Are we doing mockups? Do we have photos of before and afters of the cases? Do we have clear and simple explanations? Do we have ⁓ more like this is information. So if we're doing an all on X case, do we have information about what this happens and what are the steps? And do we have it broken down into really easy steps for them? I actually changed up treatment plans on these larger cases to step one is extraction in place.   Step two is impressions and step three is delivery. Those are very patient friendly. If our case is 45,000, I break it down to step one is, you know, 19 ish thousand and then step two is going to be like 11,000 and then step three is whatever the remainder of that is. This way it's very simple. They can pay in full for some practices or we pay per appointment. Now with these larger cases on AR and also on production and collections to make sure we're not having these huge spikes.   Sometimes it does make sense to have the patient pay as they go. Other practices want a pay in full. Both are totally fine. But what we've got to do and what we also have to realize is when we go into the finances. So typically when I'm presenting like a one to $7,000, I'm gonna schedule them first, I'm gonna present the dollars, I'm gonna talk the insurance as a coupon. ⁓ Here's total treatment, here's your insurance estimate, and then this is the total when I see you on Wednesday. Or if you would...   require a deposit, take the deposit then, and then ask what questions they have. Then we go into financing options, but it's just a very clear, very confident space that we're gonna walk into. Now, if I'm presenting a 20 or 30 or $40,000 case, it's psychology. It's a smooth flow from front to back. It is the confidence that we are gonna do the best for you. Here's what's going on. Let's talk about it. What questions do you have? I wanna make sure that you're very confident moving forward. Dr. Smith is the absolute best dentist.   to create this and to do this treatment for you, like you were in good hands. Notice in there, I edified my doctor. I made sure that I asked them what questions, not do you have questions? The last thing I ever wanna do is have my patient tell me no. I wanna keep them always in a yes frame of mind. Now, we're gonna look at this of cost. I'm not going to plant weeds in my flower garden on purpose. I don't wanna say like, is a big investment for you. Why am I saying that? It's not a big investment. This is an investment.   This is you taking care of yourself. This is you deserving this. Like how exciting is it to be able to eat food that you haven't been able to eat for the last however many years? How exciting is it to smile with confidence? I am going to radically focus on the positives for this. And then I'm going to go after and ask them what questions they have. I don't want to pre-assume question marks that they have. When people come in for these 20, 30, 40, $50,000, they're not going to be sticker shocked to see that it's that amount. Some of them might.   But the general population knows just like I use the example of when we were doing IVF, IVF is $50,000 per procedure. It's not ⁓ a cheap procedure. And the buyer is very educated when they walk into that. So it's not like what 50 grand? You didn't tell me that. It is more a great, this is what it is. What questions do you have? I want to be here as a support. Now for some offices, they do offer financial avenues that some people might not have thought about. For example, polling from a 401k.   For example, a home equity line of credit, going to a bank, you might work with a local bank and having some of those options just so people can see. And I will tell you an IVF, they did actually offer this with us and they put that in our sample, like our folder that we took home with us, just because they wanna make it to where it's easier for us not to have a barrier or a concern. I will say that a lot of times these larger cases are a two-part close, not a same day close. That does not mean that people don't just hand over their credit card and pay you.   80,000 or 150,000 right there on the spot. I've seen it done many times. So I'm not going to assume that people need that, but this will be a tool in my tool belt. Lending Club, Cherry, some of these are going to be better at financing higher amounts. ⁓ And so we're gonna look for that. Sometimes applying for financing in the office through Care Credit, or like I said, Cherry or Sunbit, or some of these others. Lending Club, look to see who you can use. It's going to really help. do know Cherry is a very big fan favorite. ⁓   that does help fund some of these higher ones. A local bank is a great thing and have a direct line to your person that's a loan processor there that can actually help these people get loans. It's a $50,000 procedure. That's like buying a car. There are loans for this and it's not uncommon to do that. And so helping the patient of whatever questions they have. They might have questions about the recovery time. They might have questions of the payment options. They might have questions all the way around. So,   Be really crystal clear in your practice of do we collect in full before we start initial records? If so, it might be a two part close where they've got to go find out their financial options, but you set the followup because again, you're a concierge of these, we're a high end, this is a high end surgery, we are completely changing their world. For my IVF, I had a financial coordinator who talked to me, I had a treatment coordinator who talked to me, I had a nurse who talked to me, there were steps through this whole process to make me feel confident.   Confidence is going to buy these and close these cases for you. Your treatment coordinator being exceptionally confident. They don't have to know all of the dentistry, but they do need to be confident talking dollars, looking for solutions and being confident in the dentistry you do. I will say all the time, people will hear me. No matter what size treatment plan, people are buying the doctor's confidence and they're buying the treatment coordinator's confidence. If you're confident that this is the best dentistry that people are ever going to get, you will close radically more cases.   Also your psychology, what am I thinking? Am I thinking like, that's a big number. If I am, people are going to feel that versus like it's a number, it's a treatment plan. This patient deserves great dentistry. So we really have to make sure and also with payment options, not being over the top on these financial avenues. You offer them 70 different options, they're going to be very confused. I prefer two to three that I'm very confident in. I know the ins and outs of them, things that most people use. I might have a few of these that are just a little bit more.   like unconventional, for example, the 401k or the home equity line. A lot of people don't even think about those as options, but they are viable options. ⁓ And then from there, we wanna just make sure that we are dialed in and we have a very, very solid followup on these if we don't close same day. But practice it, track your stats, look to see how you're doing on it, review your stats with your treatment coordinator and doctor every single week.   record yourself and listen to yourself back. And I know that sounds wild, but this office that we've added multi-millions to five locations, the treatment coordinators literally record themselves and send it to me and we listen to it. I role play with them for years. Every other week we are role playing. We are talking about it. What's going well, what's not going well. What's the psychology, what's the breakdown. I had a treatment coordinator the other day get on with me and she said, you know, Kiera, like 45 grand is like my large case for me.   But what I'm struggling with are these like perio ones where we're charging like 900 for gingivitis and I just don't know how to get through it. And so sometimes also presenting the other side of the coin. What happens if they do nothing? What happens if they start now? A lot of these things, but what I've learned is closing these cases is a finesse. There is clarity on schedule first. There is clarity on being direct in our treatment plans.   There is clarity on having a very simple process of step one, step two, step three. There's a very clear, like very strong correlation of higher acceptance when it's that clear, that direct, that confident. Because if I'm going in for surgery, the last thing I want is somebody who's like wishy washy or we can do it this way or what do you think or what do you want or you know, if you need it or if you want it. No, I need somebody who knows what they're doing. This is a $50,000 case. This is a $20,000 case.   We need to have our ducks in a row. We need to be very thorough. We need to be very confident in it. And we need to present this plan and help more patients. So when we look at all this, number one, we got to do great dentistry. And number two, everyone needs to be speaking the same language. And we need to have the psychology that everybody wants our dentistry. And we're great here. We need great handoffs, that warm handoff of teeing it up from hygienist to doctor. Everybody's speaking the same language. We need to be showing them.   testimonials, this is what it's gonna look like, transformations, this is how your life is going to change, this is how this one patient said. And then from there, we're going to make sure that we also are really, really strong on our how we schedule, how we do our handoffs, how we present the dollars and the financial clarity and the very, very clear next step for them. And then very, very strong follow-up. If a patient doesn't schedule in the office with me, it's two days, two weeks, two months of follow-up. I am going to be very rigid with my follow-up. I'm going to have a follow-up.   And then I'm going to review every single week my progress. I'm going to look at what I closed, what I didn't close, what was said. I'm going to listen to my calls. I'm going to listen to the doctor exams because usually, and I hope every one of you hears this, usually cases are won or lost by one or two words. It's not usually all the rest of it. We've got to have all the other pieces in place. But usually when I listen, I hear one or two words that tips a patient in one direction or the other, like,   It's very small, it's very much psychology, it's very much what you're hearing that's not being said is usually what's winning or losing this. I tell everybody sequence matters on how you present treatment plans. We can have a combination lock that the combinations one, two, three, and we can put three, two, one. I had all the right numbers, but in the wrong order and I don't open it. Same thing with presenting these larger cases. I can have all of the dots, but in the wrong order and I won't close. So this is something of.   realizing that when patients say yes, they trust you, they understand, they feel safe, they feel seen, they feel heard, they feel your confidence, and they feel very confident in their decision that this is the best absolute option for them. So I really hope that you realize that high value, high dollar dentistry is partnering with patients. It's transforming their life. It's giving them the confidence and they didn't have, it's giving them life experiences that they didn't have. And so this is a dialed in of how do we get more patients to say yes?   How do we get more patients to optimal health? How do we make sure that patients are getting the best dentistry with you? Now, if they come to you and they give the objections, time, money, spouse, la-di-la-di-la, those are just to me, top line levers that are telling me of an underlying root problem. And I need to listen for that. I need to answer that. And I need to listen to what's not being said and respond to what they actually need. So this is what I love to do. This is how we help a lot of offices.   ⁓ I'm obsessed, like we said, we role play with people, we help them, we transform them. And if we were able to boost your case acceptance one or 2%, what would that do for your practice, let alone 10, 15, 20 %? This is something we're obsessed with and I hope that you guys just heard some great tips, some great tools that you will go implement in your practice. Case acceptance to me is one of the greatest gifts you can give your patients. Doing great dentistry is what this is all about and helping patients see that and say yes to you is the greatest gift you can give them. So if we can help in any way, reach out.   Hello@TheDentalATeam.com. Go change lives, go change smiles, go be confident in yourselves and just know I'm rooting for you. I'm here in any way we can help you. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.