MGMA Podcasts

This week's MGMA Week in Review podcast discusses how skill assessments and emerging AI technologies can help medical practices improve workforce development and patient care. Summary: - Colleen Luckett discusses a recent MGMA stat poll on using skill assessments to identify training needs and a related summit session on the topic. (https://www.mgma.com/mgma-stat/bridging-gaps-in-healthcare-worker-knowledge-with-skill-assessments) - Daniel Williams shares a podcast discussing credit card surcharge regulations for medical practices. (https://www.mgma.com/podcasts/ask-mgma-credit-card-surcharges-for-medical-practice-payments) - New coalition aims to improve care for patients with disabilities through provider training. )https://www.axios.com/2024/03/13/disabilities-health-care-disparitie) - On-demand webinar on staff retention strategies. (https://www.mgma.com/webinars/playing-for-keeps-on-demand ) - Epic is partnering with Microsoft and Nuance to develop AI-powered note drafting and messaging to reduce clinician burden. (https://www.fiercehealthcare.com/ai-and-machine-learning/himss24-how-epic-building-out-ai-ambient-technology-clinicians) Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Today we feature Marie Eslick, Director of HR at Apex Dermatology and Skin Surgery Center. Apex has experienced tremendous expansion across Northeast Ohio, growing from 1 to 14 locations. Marie shares how she revamped HR strategies to support this growth while maintaining a strong company culture. Key Takeaways: - Developing recognition programs, newsletters, and sponsorship events to communicate the "People First" culture - Streamlining hiring processes through technology and focus on cultural fit - Improving benefits packages to attract and retain talent in a competitive market - Implementing 90-day onboarding checklists to train new employees - Leveraging applicant tracking systems to enhance the candidate experience Resources: - Apex Dermatology website: https://apexderm.com/ - ADP Workforce Now applicant tracking and HRIS solutions: https://www.adp.com/solutions/large-business/workforce-now.aspx - SHRM resources on building an HR function: https://www.shrm.org/resourcesandtools/tools-and-samples/how-to-guides/pages/buildinganhrfunction.aspx MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

In this episode of AskMGMA, Daniel Williams and Christy Good discuss credit card surcharges for medical practices with a member who asked about charging patients a fee for credit card payments. They cover the legality of surcharges by state, pros and cons, and best practices for transparency with patients. Resources: Credit Card Surcharge Laws By State Explained | LawPay (https://www.lawpay.com/about/blog/credit-card-surcharge-rules/) Credit Card Surcharge Laws By State (Is it Legal) (https://merchantcostconsulting.com/lower-credit-card-processing-fees/credit-card-surcharge-laws-by-state/) Is it Legal to Charge Customers a Credit Card Processing Fee? | LendingTree (https://www.lendingtree.com/credit-cards/articles/surcharges-and-convenience-fees/) Make them want to pay: Finding patient engagement in billing and payment processes (https://www.mgma.com/articles/make-them-want-to-pay-finding-patient-engagement-in-billing-and-payment-processes) Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA" Sponsor: Physician Business Training (https://physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

This week, MGMA editors Daniel Williams and Colleen Luckett discuss the latest challenges facing medical practices, including rising claims denials and ongoing cash flow issues stemming from the Change Healthcare cyberattack. They share insights and resources for addressing these hurdles. Articles and Resources mentioned: 1) MGMA stat poll results - Results from the weekly poll reveals rising claims denial rates and show how practices have been impacted (https://www.mgma.com/mgma-stat/steps-toward-revenue-cycle-automation-vary-across-medical-groups ) 2) Claims denials webinar - On-demand webinar providing strategies for reducing denials through documentation, authorizations, and eligibility verification (https://www.mgma.com/webinars/future-proof-your-practice-on-demand) 3) Employee loyalty article - Insights newsletter piece on building workplace commitment and prioritizing employee well-being (https://www.physicianspractice.com/view/8-strategies-for-improving-employee-loyalty-and-commitment) 4) The New MGMA Community Home Site: Check out the cool new design where you can connect, network, get questions answered and share your own knowledge in the new member community. (https://community.mgma.com/home ) 5) Harvard Business Review change execution article - Article outlining the importance of clear internal communications for successful change initiatives using the "ACE" approach (https://hbr.org/2024/03/how-to-actually-execute-change-at-a-company?mkt_tok=MTQ0LUFNSi02MzkAAAGRrh59b6aSQzfkxBFh44Fjss76163vnPh9eW3-l2I9ktMfH0MI3NRtudupHCHSMFh6TiFSuoJ28RfqSX6BNDOsONllh8DVlvCzOWCh173iLw) 6) Cash flow crisis management article - Strategies for stabilizing operations and finances after disruptions through immediate cash management and securing short-term financing (https://www.mgma.com/articles/cash-flow-management-strategies-change-healthcare-outage) Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode, Daniel Williams interviews MGMA member Angela Kort about her career in healthcare administration and involvement with MGMA. Angela is Practice Director at Genesis Medical Associates, Inc., a busy independent family practice with six providers. She has over 20 years of experience in physician practice management, with certifications as a Medical Assistant (CMA) and a Phlebotomy Technician (CPT). In this episode, Angela shares about her role leading a medical practice and pursuit of her PhD. Key Talking Points: - Angela's career path and education goals - Benefits of MGMA involvement including conferences and volunteer opportunities - Insights from thinking again about changing mindsets and using data-driven decision making - Value of the MGMA book club for assigned readings and group discussion Quote: "Don't let not finishing the book hold you back from joining the book club. There's a lot to learn from others' perspectives too." - Angela Kort Book Talk: The book "Think Again" by Adam Grant was the selection being discussed for the MGMA book club this month. Some key points about it: - Angela found the chapters on mindset and not getting stuck in old ways of thinking to be particularly resonant. - Both Angela and Daniel agreed the book encouraged examining biases and assumptions in decision-making rather than just relying on instincts. - Angela aims to apply lessons from the book to regularly re-evaluate her thought processes and responses based on diverse data and perspectives. - Daniel saw parallels between themes in the book and MGMA's emphasis on data analysis and benchmarking in healthcare practices. MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

This episode explores how Lean principles can be applied in healthcare organizations to create a culture of continuous improvement through effective leadership. Guest Owen Dahl shares strategies for empowering teams, addressing challenges like staffing models, and maintaining culture in a changing workplace environment. Key Takeaways: - Leaders must demonstrate commitment to continuous improvement initiatives by allocating resources and time to engage staff. - Involving employees in problem identification and solutions through teams/projects enhances buy-in and ownership. - Applying Lean principles to challenges like scheduling, meetings and time management can help eliminate waste and better manage constraints. - Understanding patient and staff needs through metrics is important for developing flexible staffing models that balance work arrangements. Greenbelt Course Taught by Owen Dahl: This course provides participants with the skills and knowledge to formulate and manage detailed project plans aligned with their practice's goals. https://www.mgma.com/online-courses/lean-six-sigma-green-belt-on-demand Resources: 1. https://www.mgma.com/articles/using-lean-methodology-to-address-medical-practice-staffing-challenges 4. https://www.mgma.com/articles/using-lean-and-six-sigma-to-improve-clinic-and-patient-flow 5. https://www.mgma.com/articles/using-the-lean-startup-model-to-drive-healthcare-performance-transformation Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA" WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Daniel Williams and Colleen Luckett discuss the latest news from MGMA, focusing on trends around AI adoption, automation challenges and opportunities, and the disproportionate burnout faced by women in healthcare. Article Summaries: 1) AI Advances but Adoption Remains Uneven - Results from MGMA stat poll on automation levels across organizations. (https://www.mgma.com/mgma-stat/steps-toward-revenue-cycle-automation-vary-across-medical-groups ) 2) Mercy Health Finds Success Through Staff Alignment - How focusing on individual strengths improved efficiency and morale. (https://www.healthcarefinancenews.com/news/mercyhealths-revenue-cycle-benefitted-putting-staffers-right-roles ) 3) Burnout Takes Larger Toll on Women - Research showing women in healthcare experience worse burnout. (https://www.axios.com/2024/02/22/health-worker-burnout-women?mkt_tok=MTQ0LUFNSi02MzkAAAGRia_SqOWWszxrtRAs1W-P2VMUz1JqnIpsgIxxzahC8ttfyWEgbXTTvhTeJ8IM9mWinijCEa6M5GgnbtlxC-Hn0pvj1J86d5mXurjtD1lXBg ) 4) Automation Revolutionizes ASC Operations - Impact of AI and automation on ambulatory surgery centers. (https://www.physicianspractice.com/view/healthcare-staffing-and-reimbursement-challenges-automation-and-ai-are-here-to-help ) 5) Book Club Insights for Leaders - Discussion of recent book "Think Again" from MGMA book club. (https://adamgrant.net/book/think-again/) (https://community.mgma.com/communities/community-home?communitykey=2811bd2f-87b0-451e-9dc7-018c7e8a233a) Key Takeaways: - Varied state of automation requires continued progress - Aligning roles to strengths can overcome challenges - Supporting women in healthcare is an industry priority - Technology is transforming operations for the better - Shared knowledge benefits healthcare professionals Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode of the MGMA Member Spotlight podcast host Daniel Williams is joined by Jason Raidbard and Ken Chin to discuss humanizing healthcare through culture, empathy and technology. Jason and Ken share lessons from their careers in healthcare leadership and strategies for improving engagement. Summary: Jason and Ken discuss their journeys in healthcare administration and how they met through their involvement with MGMA. They rose through the ranks to leadership positions overseeing large departments. Jason shares how he started in local government but found his calling in healthcare. Ken details his path from medical assistant to administrator. They emphasize the importance of treating employees with respect through genuine communication and flexibility. Key Takeaways: - Treat all employees, including leadership, with respect through genuine two-way communication - Normalize conversations around mental health and make wellness resources accessible to destigmatize issues - Foster diversity among staff to better reflect and serve all patient populations - Offer flexibility in schedules and work modes to support work-life balance - Leverage technology for streamlined workflows, collaboration across locations and data-driven insights - Start with building human connections through emotional intelligence and empathy at all levels - Recognize and acknowledge good work regularly to boost morale and performance MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

This Women in Healthcare podcast features healthcare payer contracting strategies and personal growth lessons from Doral Davis-Jacobsen, a consultant with over 20 years of experience in payer contracting. Davis-Jacobsen shares her experiences with host Adrienne Lloyd on recent trends impacting negotiations, successful negotiation tactics, contract timeline best practices, the use of AI and data in negotiations, and her internship program focusing on professional development. Key Takeaways: - Plan contract discussions far in advance of renewal windows to allow time for successful negotiations. - Use empathetic, collaborative approaches rather than confrontational tactics when negotiating. - Prioritize self-care and boundaries to avoid burnout and focus energy on high-impact work. - Seek new professional circles and define your own structure when transitioning from large teams to independence. Resources: "I Love It Here" by Clint Pulver (https://clintpulver.com/book/) Book on company culture "Never Split the Difference" by Chris Voss (https://www.blackswanltd.com/never-split-the-difference) Book on negotiation tactics MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Pablito's Way" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com. If you would like to appear on Women in Healthcare, contact Adrienne Lloyd at adrienne@optimizehealthcarellc.com. Thank you again for taking the time to listen to the MGMA podcast network.

Welcome to another episode of Mindful Medicine, the podcast that explores health and wellness through mindfulness and thoughtful discussion. On today's episode, host Daniel Williams speaks with Amanda Jensen about a recent program she facilitated for MGMA employees on Black History Month and health equity. Amanda designed the session to provide education on these important topics and encourage learning directly from Black voices. Summary: In this conversation, Jensen provides context around the program she developed for MGMA employees and shares key insights. She emphasizes the importance of maintaining an open and curious mindset when learning about issues like racial disparities in healthcare. Participants discussed articles on Black maternal health mortality in small groups. Jensen also defines important terms like health equity and discusses factors contributing to inequities faced by Black communities. Throughout, she stresses the need for ongoing education to improve patient care and outcomes. This insightful episode highlights the value of mindfulness and critical thinking when discussing complex social issues. Key Takeaways: - Differences between equality and equity in healthcare - Social determinants that impact health inequities - Lack of doctor/nurse training contributing to inequities Quotes: "Black history is American history. So I really think that we should be learning about it all year, especially as so much of it is left out of traditional history, education." - Amanda Jensen "Health equity requires the examination of social determinants of health and providing appropriate supports, so that people have what they need in order to access and experience safe healthcare." - Amanda Jensen Resources: - Black History For Real podcast (https://wondery.com/links/black-history-for-real/?gad_source=1&gclid=CjwKCAiAivGuBhBEEiwAWiFmYbiZ9lf0SRx9I4z5P901gUz9qfk9lGTYqrRP4uqCNBBVGXWjzNTY3RoCpssQAvD_BwE&gclsrc=aw.ds) - CDC's Foundations of Health Equity training (https://www.cdc.gov/healthequity/training/index.html) - AMA's program on health equity champions (https://www.ama-assn.org/education/improve-gme/give-resident-physicians-know-how-advance-health-equity#:~:text=The%20course%20is%20part%20of,for%20residents%20on%20the%20go.) - Book "Legacy" by Dr. Uché Blackstock (https://www.penguinrandomhouse.com/books/705871/legacy-by-uche-blackstock-md/) MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com.

Welcome to this edition of MGMA's Week in Review podcast. Today we'll review articles and content on health equity, the latest MGMA Stat and workforce shortages. Sources: MGMA Stat: https://www.mgma.com/mgma-stat/in-pursuit-of-health-equity-efforts-sometimes-lack-formal-goal-setting DMSG Podcast: https://www.dmsghealthcarepodcast.com/2024/02/13/how-practices-can-successfully-prepare-for-the-future-while-being-squeezed/ Medical Debt: www.axios.com/2024/02/14/medical…debt-united-states Workforce shortages: https://www.beckershospitalreview.com/workforce/is-the-healthcare-workforce-a-problem-or-not.html Affordability: https://www.kff.org/affordable-care-act/poll-finding/kff-health-tracking-poll-february-2024-voters-on-two-key-health-care-issues-affordability-and-aca Global Workforce Podcast: https://soundcloud.com/mgmapods/business-solutions-modernizing-hiring-and-retention-strategies-with-remote-employees?si=b3e65898e6ba404faef70bba081e9852&utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing Global Workforce Webinar on-demand: https://www.mgma.com/webinars/recreating-the-wheel-modernized-hiring-and-retention-strategies-with-remote-employees-on-demand Health Equity Podcast: https://soundcloud.com/mgmapods/mindful-medicine-exploring-diversity-equity-and-inclusion-in-healthcare?si=1e63c578a49c4be9bed673bc9b94e13c&utm_source=clipboard&utm_medium=text&utm_campaign=social_sharing Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at Daniel Williams at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

This episode of the Ask MGMA podcast focuses on how AI can be used to support value-based care models in healthcare. Co-host Christy Good shares her experience presenting on this topic and key ways AI can help, including risk stratification, population health management, and care coordination. Key Points: - AI can conduct risk stratification and predictive analytics to proactively manage high-risk patients - It enables comprehensive population health management through big data analysis - AI facilitates care coordination and seamless information exchange - Personalized patient engagement, education and remote monitoring are possible - AI assists clinicians with evidence-based decision support Sources: MGMA Stat May 2022: https://www.mgma.com/mgma-stats/physician-compensation-benchmarks-to-navigate-the-transition-from-volume-to-value MGMA Stat May 2023: https://www.mgma.com/mgma-stat/nearly-half-of-medical-groups-tie-physician-compensation-to-quality-performance Humana Study: https://www.mgma.com/deep-dives/shifting-to-value-amid-pandemic-and-staffing-challenges - https://www.mgma.com/data-report-patient-access-and-value-based-outcomes-amid-the-great-attrition Data Report: Patient Access and Value-Based Outcomes Amid the Great Attrition - Navigating to Value-Based Outcomes (book) - https://www.mgma.com/books/navigating-to-value-based-outcomes Roadmaps to Value-based Profitability: A Practice Transformation Guide (book) - https://www.mgma.com/books/navigating-to-value-based-outcomes Value-Based Care – A Thought Leadership Exploration – on demand (webinar) - https://www.mgma.com/webinars/value-based-care-a-thought-leadership-exploration-on-demand Value-Based Care: What Value – and Who Cares? – on demand (webinar) - https://www.mgma.com/webinars/value-based-care-what-value-and-who-cares-on-demand Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA" Sponsor: Physician Business Training (https://physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

In this MGMA Women in Healthcare podcast episode, we discuss lessons in leadership, failure, perseverance, and driving transformation in healthcare. Host Adrienne Lloyd welcomes Roshy Didehban, Chief Administrative Officer of Mayo Clinic in Arizona. Didehban shares insights from her career journey and Mayo Clinic's efforts to lead the change in an industry ripe for innovation. Key Takeaways: - Failure is an opportunity for growth when faced with optimism, flexibility and a focus on outcomes over processes. - Connecting staff to a greater purpose through vulnerability and responsiveness is critical for growth and retention. - Prioritizing both strategic goals and daily responsibilities requires constant balancing and boundary-setting. Sources: On LinkedIn: https://www.linkedin.com/in/roshanakdidehban/ Mayo Clinic in Arizona: https://www.mayoclinic.org/patient-visitor-guide/arizona About Mayo: https://www.mayoclinic.org/about-mayo-clinic Additional MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Pablito's Way" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA"Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com for general podcasts, alloyd@mgma.com for Women in Healthcare and connect with our Sr Advisor Cristy Good (advisor@mgma.com) for ASK MGMA questions.

The podcast episode features Steve Brewer, Vice President of Operations at SSM Monroe Clinic and Hospital, discussing burnout in healthcare leadership. Insights: - Steve shared his research on burnout and insights from positive psychology on transitioning to engagement. - Recommendations were provided on leadership practices and organizational culture to support employee well-being. Key Takeaways: - Focus on positive psychology concepts like PERMA (positive emotion, engagement, relationships, meaning, accomplishments) to improve well-being. Sources/Resources: "The How of Happiness" by Sonya Lyubomirsky, https://www.amazon.com/How-Happiness-Practical-Guide-Getting/dp/0749952466/ref=monarch_sidesheet "Positivity" by Barbara Fredrickson, https://www.amazon.com/Positivity-Top-Notch-Research-Reveals-Upward/dp/0307393747/ref=sr_1_2?crid=2FMAZHPHMWQ57&dib=eyJ2IjoiMSJ9.mP7J2eLVO4zOTtIviPvIaJUHH4iL6WrdyPsQFga4qoVvm-ZjRZGpsYKF9MR7oAmv7GtyG1Hcc2o_FtHfD42_PlwQNbqUG7tojmO3LD3lekTejJdw3-gWDWG8RKgnPtj8AWsPHrO0-zu3uR0fu8Yyj5sleVQ87haqKf6BZ5RIJhKbZAUYNTADxiWo_fPEAed3JkGX-RMFGbGNRhPfnyZDJOg5-ffab72sLA3HFQC9jBo.7bmQUNVQUxBdNkXZOzMZwsjlto5Gn-lnAVflQ_HEIuU&dib_tag=se&keywords=Barbara+Fredrickson&qid=1708131598&s=books&sprefix=barbara+fredrickson%2Cstripbooks%2C205&sr=1-2 UC Berkeley's Greater Good Science Center online course on happiness and meaning: https://www.edx.org/learn/happiness/university-of-california-berkeley-the-science-of-happiness Quotes: "As we leaders talk about things, understand where that kind of bias is going to be, how do we temper that from the beginning?" "My particular interest is probably twofold. One is a lot of personal experience, I've gone through ups and downs in my career, different challenges and peaks and valleys, so to speak. And just part of the design was on personal reflection, just taking a step back, navigating those circumstances, those dynamics for myself." MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com.

Welcome to this edition of MGMA's Week in Review podcast. Today we'll review articles and content on no shows, three types of overthinking, and medical debt. Sources: 3 Types of Overthinking: https://hbr.org/2024/02/3-types-of-overthinking-and-how-to-overcome-them MGMA Stat: https://www.mgma.com/mgma-stat/in-pursuit-of-health-equity-efforts-sometimes-lack-formal-goal-setting Medical Coding Update: https://www.mgma.com/member-tools/2024-medical-coding-and-billing-toolkit Medical Debt: https://www.axios.com/2024/02/14/medical-debt-united-states Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode, Jonathan Leer, Division Administrator at Johns Hopkins and Shannon Bishop, Academic Administrator at Johns Hopkins, join the MGMA Member Spotlight podcast. They discuss a new physician business training course that Johns Hopkins partnered with MGMA on to provide business and financial education to physicians that is not typically taught in medical school. Key Takeaways: * Physicians receive extensive medical training but no formal business training, causing gaps in knowledge when entering practice. * The new self-paced online course has 9 modules covering topics like practice models, insurance, compensation, personal finance, and more. * It includes proprietary benchmark salary data from MGMA to help physicians negotiate fair compensation packages. * The course provides 7 hours of CME credit. * It's designed for residents, fellows, and early-mid career physicians entering leadership roles. Resources: Course website: www.physicianbusinesstraining.com Direct link: www.mgma.com/online-courses/what-docs-dont-get-taught Additional MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Be Cool" by Mr. Smith, courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Welcome to this edition of MGMA's Week in Review podcast. Today we'll review a predictive analytics and a roundup of healthcare advocacy. Sources: MGMA position papers: https://www.mgma.com/advocacy/position-papers MGMA Stat: https://www.mgma.com/mgma-stat/accurately-predicting-no-shows-with-advanced-analytics-to-address-patient-access MGMA Webinar: www.mgma.com/webinars/recreatin…5D5XC53XamqGXEDV9g Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode of the Business solutions podcast, senior director of sales at Edge, Ahmed Danawala, discusses modernizing hiring and retention strategies through partnerships with a global remote workforce. Edge is a global HR solution that simplifies hiring by connecting businesses in North America with remote talent from all over the world. Spread across four continents, Edge provides businesses with access to a wider talent pool while improving costs and revenue through strategic hiring practices. Resources: Upcoming Webinar: Recreating the Wheel: Modernizing Hiring and Retention Strategies with Remote Employees -- https://www.mgma.com/webinars/recreating-the-wheel-modernized-hiring-and-retention-strategies-with-remote-employees Edge: https://onedge.co/ Additional MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Sponsor: Physician Business Training https://physicianbusinesstraining.com/ This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. Music: "Slow Burn" by Kevin MacLeod, courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

Welcome to this edition of MGMA's Week in Review podcast. Today we'll review a recent poll on medical groups' staffing outlook and discuss key regulatory updates impacting prior authorization. Sources: MGMA statement on CMS' Interoperability and Prior Authorization final rule: https://www.mgma.com/press-statements/january-17-2024-mgma-statement-on-cms-interoperability-and-prior-authorization MGMA Stat: https://www.mgma.com/mgma-stat/contract-locum-tenens-work-spending-holding-steady-for-medical-groups-heading-into-2024 MGMA Webinar: https://www.mgma.com/webinars/recreating-the-wheel-modernized-hiring-and-retention-strategies-with-remote-employees?utm_source=email&utm_medium=marketo&utm_campaign=con-gen-jan-2024-newsletter1108-0123&mkt_tok=MTQ0LUFNSi02MzkAAAGQ1Z7rEFtI0rg3-sH4eq3r8SQTVa7tS7K-p_XSIWUlH1OjLehqoMDaJZSavQIrMTXlEU983Wqjfy931eGoCfIhyY9W5D5XC53XamqGXEDV9g Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Cool Piano" by Tagirijus courtesy of Free Music Archive, CC BY-NC-SA If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode of Mindful Medicine, Daniel Williams interviews Amanda Jensen about her work advocating for diversity, equity and inclusion at MGMA. Key Takeaways: - Amanda became interested in DEI after committing to listening to underrepresented voices and perspectives - At MGMA, she helped start resource groups at the Leaders Conference to create spaces for connection among attendees with different backgrounds - DEI work requires intentional strategies, not one-time trainings, and is a long-term commitment for organizational change - Self-reflection on unconscious bias involves accepting its existence and making learning about other groups a regular habit Sources mentioned: "Caste" by Isabel Wilkerson (https://rb.gy/snmij2) "So You Want to Talk About Race" by Ijeoma Oluo (https://rb.gy/xxjz31) Sponsor: Physician Business Training (https://physicianbusinesstraining.com/?utm_source=digital&utm_medium=search&utm_campaign=edu-edplus-dec-2023-physicianbusinessppc&gad_source=1) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Music: "Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com.

In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on the National Medical Group Practice Week, and this week's MGMA Stat. Sources: Connections Magazine: www.mgma.com/content/january-20…onnection-magazine MGMA Stat: https://www.mgma.com/mgma-stat/medical-groups-concerned-medicare-cuts-will-hurt-patient-access National Medical Group Practice TikTok: https://www.tiktok.com/@mededit/video/7328147200918277422?is_from_webapp=1&sender_device=pc&web_id=7328436087269131818 Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode of the Business Solutions podcast, MedEvolve executive vice president Matt Seefeld discusses leveraging technology to streamline the healthcare revenue cycle. Resources: Podcast Transcription: Upcoming Webinar: https://medevolve.com/resources/ Medevolve Webinar On-Demand: https://www.mgma.com/webinars/recognize-reward-and-retain-your-best-employees-on-demand Medevolve: https://medevolve.com/ Additional MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Sponsor: Physician Business Training https://physicianbusinesstraining.com/ This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

This episode of the MGMA Member Spotlight Podcast features Taylor Johnson, MBA, CMPE, Manager, Physician Practice Development, PS2, AMA. Sources: LinkedIn: https://www.linkedin.com/in/taylormetallojohnson/ MGMA Article: https://www.mgma.com/articles/how-to-engage-physicians-in-the-claims-cycle Sponsor: Physician Business Training (https://physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com.

This episode of the MGMA Member Spotlight Podcast features Charles Bissette, Director of Optimization and Integration at WakeMed. Source: https://www.wakemed.org/ Sponsor: Physician Business Training (https://physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

This episode of the "MGMA Women in Healthcare Podcast" is the debut of MGMA consultant Adrienne Lloyd, MHA, FACHE, as the host of this show. The guest is Rhonda Buckholtz, CPC, CPMA, CRC, CDEO, CMPE, CHC, COPC, CGSC, CPEDC. Rhonda is a John Maxwell leadership coach and is also the President of the National Advisory Board for the AAPC. Rhonda's current role is the Chief Compliance Officer for Vision Innovation Partners. Adrienne met with Rhonda to discuss healthcare quality and innovation, including challenges such as quality of care issues and managing cultural changes post-COVID. Rhonda also emphasized the importance of understanding the full global picture regarding quality of care and patient experience. Sources discussed: MGMA Book Club: community.mgma.com/communities/com…c7-018c7e8a233a MGMA Book for January: www.amazon.com/Insight-Self-Awar…eed/dp/0451496817 Big Idea Podcast: podcasts.apple.com/dk/podcast/big-…uy/id1456686937 Sponsor: Physician Business Training (physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com.

Our guest today for our debut episode of the MGMA Book Club is Dr. Tasha Eurich, an organizational psychologist, researcher, and New York Times best-selling author. Recognized as the world's leading self-awareness coach & communication expert, Tasha pairs her scientific background with more than 20 years coaching senior executives to share the surprising secrets to thrive in a changing world. She's spoken live to hundreds of thousands, on every continent but Antarctica—and her most recent TEDx talk has more than 9 million views. Tasha's latest book, Insight, appears on Brené Brown's bookshelf, and is the book we'll be discussing in today's conversation. If you would like to join the MGMA Book Club, email Daniel Williams at dwilliams@mgma.com or you can go to the MGMA Member Community and search for "Book Club." Our first meeting is January 23. Sources discussed: MGMA Book Club: community.mgma.com/communities/com…c7-018c7e8a233a MGMA Book for January: www.amazon.com/Insight-Self-Awar…eed/dp/0451496817 Tasha Eurich: https://www.tashaeurich.com/ Self-Awareness Quiz: https://www.insight-book.com/quiz Sponsor: Physician Business Training (physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit.

This episode of the MGMA Member Spotlight Podcast features Daryn Keeney, Director of Revenue Cycle Management at Galen Medical Group. Daryn discusses his current role overseeing revenue cycle management for a large multi-specialty medical group. He highlights some of the challenges in ensuring accurate billing and collections. Daryn also talks about how MGMA resources have supported his work. Sources discussed: MGMA Book Club: https://community.mgma.com/communities/community-home?communitykey=2811bd2f-87b0-451e-9dc7-018c7e8a233a MGMA Book for January: https://www.amazon.com/Insight-Self-Aware-Ourselves-Clearly-Succeed/dp/0451496817 Big Idea Podcast: https://podcasts.apple.com/dk/podcast/big-ideas-from-the-business-intelligence-guy/id1456686937 Sponsor: Physician Business Training (https://physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on the new Connections magazine, a practice assessment tool, and this week's MGMA Stat. Sources: Connections Magazine: https://www.mgma.com/content/january-2024-mgma-connection-magazine MGMA Stat on 2024 Resolutions: https://www.mgma.com/mgma-stat/finance-staffing-projects-top-medical-group-leaders-2024-resolutions Practice Assessment Toolkit: https://soundcloud.com/mgmapods/ask-mgma-how-to-conduct-a-practice-assessment Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode of MGMA's Ask An Advisor podcast, we feature Cristy Good, Sr. Industry Advisor at MGMA, talking about setting and measuring goals in 2024. MGMA Tools: MGMA DataDive: https://www.mgma.com/mgma-datadive-survey-participation Strategic Planning Toolkit: https://www.mgma.com/member-tools/strategic-planning-toolkit Project Charter: www.mgma.com/member-tools/project-charter-template Gemba Board: www.mgma.com/member-tools/using…project-management Starting a Telehealth Program: https://www.mgma.com/articles/starting-a-telehealth-program-in-your-practice-know-the-steps Medical Practice Evaluation Tool: https://www.mgma.com/online-courses/medical-practice-evaluation-tool Sponsor: Physician Business Training (physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

In this episode, we welcome Morgan Soster, a recipient of the MGMA 2023 Future Five Award. Morgan is currently Director of Practice Administration of Guthrie Medical Group PC. Resources: MGMA.com Award Winners: www.mgma.com/mgma-acmpe-awards-and-recognition MGMA Award Winner Podcasts: soundcloud.com/mgmapods/sets/award-winners-2023 Sponsor: Physician Business Training physicianbusinesstraining.com/ This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. Additional Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on the latest MGMA Stat on the 2024 Medicare Physician Fee Schedule. Sources: MGMA Stat: https://www.mgma.com/mgma-stat/social-determinants-of-health-a-driving-force-in-medical-group-data-collection Physician Fee Schedule: 2024 Medicare Physician Fee Schedule Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

This episode of the MGMA Business Solutions Podcast features three regional VPs from Jackson Physician Search. JPS is the largest privately held permanent physician recruitment firm, specializing in the recruitment of physicians, physician executives and advanced practice providers for healthcare organizations across the U.S. Helen Falkner serves as Regional Vice President of Recruiting by leading JPS's growing Denver office. Tara Osseck, MHA is Regional Vice President of Recruiting, having been previously named one of St. Louis' “Top 30 under 30” by the St. Louis Business Journal. Neal Waters, also Regional Vice President of Recruiting, serves as a mentor to a growing team of JPS recruiters. All three were recently featured in the MGMA webinar titled “Building Better Recruitment and Retention Strategies for Early Career Physicians.” Resources: JPS Webinar: https://www.mgma.com/webinars/building-better-recruitment-and-retention-strategies-for-early-career-physicians-on-demand JPS Research Paper: https://www.jacksonphysiciansearch.com/white-papers/2023-survey-reveals-new-insights-for-more-effective-recruitment-and-retention-of-early-career-physicians/ Additional MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Sponsor: Physician Business Training https://physicianbusinesstraining.com/ This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

In this episode of MGMA's Ask An Advisor podcast, we feature Cristy Good, Sr. Industry Advisor at MGMA, talking about conducting a practice assessment. MGMA Tools: Communication Plan: https://www.mgma.com/member-tools/team-roster-and-communication-plan-template Project Charter: https://www.mgma.com/member-tools/project-charter-template Gemba Board: https://www.mgma.com/member-tools/using-a-gemba-board-boosts-transparency-and-engagement-in-project-management Sponsor: Physician Business Training (physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on the latest MGMA Stat on benchmarking and insights on the 2024 Medical Billing Toolkit. Sources: MGMA Stat on benchmarking: https://www.mgma.com/mgma-stat/from-data-to-action-the-crucial-role-of-healthcare-benchmarking 2024 Medical Billing Toolkit: https://www.mgma.com/member-tools/2024-medical-coding-and-billing-toolkit Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

This episode of the MGMA Business Solutions podcast features Dr. Pamela Ograbisz DNP, FNP-BC and Scott Selby of LocumTenens.com. Dr. Ograbisz is Vice President of Clinical Operations while Scott Selby is Senior Vice President in Enterprise Solutions. They're here to discuss a new research paper: "The Innovation Imperative for Physician Retention." Resources: The Innovation Imperative for Physician Retention: https://www.locumtenens.com/resource-center/survey-and-research-reports/the-innovation-imperative-for-physician-retention/ LocumTenens.com: https://www.locumtenens.com/ Additional MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Sponsor: Physician Business Training (https://physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

In this episode of MGMA's Ask An Advisor podcast, we feature Cristy Good, Sr. Industry Advisor at MGMA, talking about psychiatric assessment coding questions that have come in to the Ask MGMA feed on our website. MGMA resources: Resources: Outpatient Psychiatry & Psychology Services Fact Sheet CMS : https://downloads.cms.gov/medicare-coverage-database/lcd_attachments/31887_33/Outpatient_Psych_Fact_Sheet09.18.14.pdf Mental Health Psychiatry and Psychotherapy Services Noridian: https://med.noridianmedicare.com/web/jeb/specialties/mental-health CPT Code 99205: Billing Guide & Reimbursement Rates (2023): https://therathink.com/cpt-code-99205/ Sponsor: Physician Business Training (https://physicianbusinesstraining.com/) This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

MGMA consultant Adrienne Lloyd joins us to discuss leadership, women in healthcare and discusses the exciting news that she'll be the new host of the Women in Healthcare podcast series! MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email dwilliams@mgma.com If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on the latest MGMA Stat and more insights on reducing payment stress and addressing leakage in medical practices. Sources: MGMA Stat on fees for electronic payments: https://mgma.com/mgma-stat/fees-for-electronic-payment-still-taking-a-chunk-out-of-medical-groups-reimbursement Leakage: The problem your health system has no plan for: https://mgma.com/articles/leakage-the-problem-your-health-system-has-no-plan-for Reduce payment stress: https://www.mgma.com/articles/engaging-with-patients-to-reduce-payment-stress Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

This episode of the MGMA Business Solutions podcast features James Ford, sales manager with the MGMA Emerald Card. Launched in 2022, the MGMA Emerald Card is a credit card designed specifically for MGMA members and their business needs. It offers an easy-to-use platform that allows members to manage transactions, create and manage employee cards, set spending permissions, redeem rewards and make payments. Ford joins the show to discuss the evolution of the Emerald Card since its launch one year ago and shares its unique features along with feedback from MGMA members who have since utilized the card. Sources: MGMA Emerald Card: https://about.mgma.cards/ Sponsor: Physician Business Training https://physicianbusinesstraining.com/ This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. Contact Information: Thank you again for taking the time to listen to MGMA's Business Solutions. If you have opportunities you'd like to share, go to www.mgma.com/marketing-with-mgma/advertise to find out how you can connect with the MGMA audience. WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

In this episode of MGMA's Ask An Advisor podcast, we feature Cristy Good, Sr. Industry Advisor at MGMA, talking about how to use AI as a scribe. MGMA resources: It's time to build healthcare's AI-enabled future: https://www.mgma.com/articles/its-time-to-build-healthcares-ai-enabled-future Medical groups taking their time to adopt the right set of AI tools: https://www.mgma.com/mgma-stat/medical-groups-taking-their-time-to-adopt-the-right-set-of-ai-tools Other Resources: AI and HIPAA Privacy Concerns: https://aihc-assn.org/ai-and-hipaa-privacy-concerns/ Data privacy and artificial intelligence in health care | Reuters: https://www.reuters.com/legal/litigation/data-privacy-artificial-intelligence-health-care-2022-03-17/ How Should Clinicians Communicate With Patients About the Roles of Artificially Intelligent Team Members? | Journal of Ethics | American Medical Association: https://journalofethics.ama-assn.org/article/how-should-clinicians-communicate-patients-about-roles-artificially-intelligent-team-members/2019-02 WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

This episode of the MGMA Insights podcast features an interview with Janet Thomason, the Director of National Procurement at Project C.U.R.E. Project C.U.R.E. was founded in 1987 to address the staggering shortage of medical resources around the world. Since its beginnings in a garage in Colorado, Project C.U.R.E. has become the world's largest distributor of donated medical supplies, equipment and services to doctors and nurses serving the sick and dying in more than 135 countries. Resources: About Project C.U.R.E.: https://projectcure.org/about-us/ Get involved: https://projectcure.org/take-action/ Ways to Give: https://projectcure.org/take-action/donate/ Sponsor: Physician Business Training https://physicianbusinesstraining.com/ This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. Additional Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode, we welcome Alizee Gagliardi, a recipient of the MGMA 2023 Future Five Award. Alizee is currently Director of Anesthesia Operations - Manatee Memorial Hospital and Lakewood Ranch Medical Center. Resources: MGMA.com Award Winners: https://www.mgma.com/mgma-acmpe-awards-and-recognition MGMA Award Winner Podcasts: https://soundcloud.com/mgmapods/sets/award-winners-2023 Sponsor: Physician Business Training https://physicianbusinesstraining.com/ This course is for early-career physicians or physicians who need a comprehensive understanding of the business of medical practices. The course is 7 hours long and broken into 9 modules. It was developed by Medical Group Management Association (MGMA) and leaders from Johns Hopkins University School of Medicine. This course awards 7 hours of CME credit. Additional Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on the latest MGMA Stat and more insights on AI in healthcare. Sources: MGMA Stat on patient access: https://mgma.com/mgma-stat/patient-access-remains-a-challenge-as-medical-groups-recover-from-staffing-shortages AI in Healthcare: Retaining Your Team: https://mgma.com/articles/its-time-to-build-healthcares-ai-enabled-future Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com or email Daniel Williams directly at dwilliams@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

RN and nursing coach Patricia Daiker discusses her personal health journey of developing type 1 diabetes at age 26 and transforming her struggle into helping others through her organization Better Diabetes Life. She shares the 5 pillars of her program and how meditation and other tools have helped her and others manage diabetes and reduce stress. Resources: Website: https://betterdiabeteslife.com/ Email: Patricia@betterdiabeteslife.com Insight Timer Meditation App: https://insighttimer.com/ MGMA Stat on Stress and Healthcare Leaders: https://mgma.com/mgma-stats/stress-and-burnout-a-growing-concern-for-healthcare-leaders Sponsor: MGMA Education - The Physician Business Training Program Most physicians don't have the opportunity to learn the business of medicine. "What Docs Don't Get Taught: Physician Business Training" is a course developed by MGMA and administrators from Johns Hopkins University School of Medicine. This on-demand course provides in-depth physician business training that can drive personal and organizational success. Purchase now for yourself or your organization at https://physicianbusinesstraining.com/ and earn 8 hours of CME credit.

In this episode of the MGMA Member Spotlight podcast, we're joined by Ilene Gilbert-Droge. Ilene is the President and CEO of Adventhealth Medical Group North Division. Ilene is also the 2023 MGMA Lifetime Achievement Award honoree. Highlights from the conversation include Ilene: - Sharing her journey starting in healthcare revenue cycle work and progressing to leadership roles across different organizations - Discussing her involvement with MGMA for over 25 years and the value it has provided - Emphasizing the development of future leaders through empowerment, coaching, and recognition - Addressing physician burnout through wellness initiatives, streamlining workflows and listening to staff needs - Focusing on patient-centered care through measuring satisfaction, care teams, and ensuring clinical excellence WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

We're joined today on the MGMA Business Solutions podcast by Mike McMann, Vice President, Client Management Physician Services at Conifer. Mike's here today to talk about denial prevention in a medical practice. Resources: Conifer: https://www.coniferhealth.com/ Mike McMann: https://www.coniferhealth.com/about-us/about-us-leadership/leadership-bios/mike-mcmann/ Denial Prevention: https://www.coniferhealth.com/knowledge-center/leveraging-a-rules-based-engine-for-touchless-denial-management/ MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

Dr. Scott Cullen, Executive Vice President of Strategic Innovation and Chief Clinical Officer at AVIA, discusses emerging trends and challenges facing healthcare leaders on this episode of the MGMA Insights podcast. AVIA recently launched their own Generative AI Strategic Collaborative of 20+ health systems, industry associations, and government leaders to produce a network-validated expert playbook. Here, Dr. Cullen discusses the major trends facing medical groups over the next couple years, the demographic forces driving a 45% increase in demand by 2030, the rise in disease burden, and the future of work and digital enablement to help ease the burden of the “24/7 consumer” and the “exhausted physician.” Sources: AVIA: https://aviahealth.com/news/avia-appoints-scott-cullen-m-d-as-evp-of-strategic-innovation-and-chief-clinical-officer/ Dr. Scott Cullen: https://aviahealth.com/about-us/our-team/# MGMA Stat on AI: https://www.mgma.com/mgma-stat/most-medical-practice-leaders-agree-that-ai-is-the-future-is-the-future-now Dr. Cullen Article: https://www.mgma.com/articles/its-time-to-build-healthcares-ai-enabled-future MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on a new Jackson Physician Search study on early-career physicians and the future of AI in healthcare. Sources: MGMA Stat on AI in Healthcare: https://mgma.com/mgma-stat/most-medical-practice-leaders-agree-that-ai-is-the-future-is-the-future-now An Early Career Physician Playbook: Retaining Your Team: https://mgma.com/deep-dives/early-career-physician-recruitment-playbook Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.

In this MGMA Business Solutions Podcast, we're joined by Jessica Langley. Jessica is chairwoman of the board for the National Healthcareer Association Inc., and is also Executive Director of Education & Advocacy, for NHA. Resources discussed: NHA: https://www.nhanow.com/ Contact NHA: https://www.nhanow.com/resources/support/contact-us Learning and Leading Success Stories: https://www.nhanow.com/resources/support/contact-us Staffing Solutions: https://info.nhanow.com/learning-leading-blog/5-reasons-employers-should-invest-in-nhas-healthcare-staffing-solutions McKinsey Workforce Shortage Study: https://www.mckinsey.com/industries/healthcare/our-insights/how-health-systems-and-educators-can-work-to-close-the-talent-gap MGMA Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

In this episode of MGMA's Ask An Advisor podcast, we feature Cristy Good, Sr. Industry Advisor at MGMA, talking about strategies to address the high rate of patient turnover. Patient turnover, often referred to as patient churn or attrition, can impact the financial health and stability of a medical practice. Estimates show that it's six to seven times more expensive to acquire a new patient than it is to keep a current patient coming back. It's also estimated that upwards of 80% of future profits come from just 20% of existing customers. Furthermore, big gains can be made by retaining patients because increasing patient retention rates by just 5% will increase profits anywhere from 25 to 95%. MGMA Resources discussed: Patient Retention: https://fullscript.com/blog/patient-retention DataDive Procedural Profile: https://www.mgma.com/datadive/procedural-profile CDC Survey Data: https://www.cdc.gov/nchs/ahcd/datasets_documentation_related.htm DataDive Operations Glossary: https://www.mgma.com/practice-ops-scheduling More Resources: https://www.mgma.com/articles/foundational-benchmarks-and-kpis-for-medical-practice-operations-in-2023 https://www.revcycleintelligence.com/news/medical-practices-to-focus-on-staff-patient-retention-mgma-finds https://www.providertech.com/importance-of-effective-patient-retention-strategies/ https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8430850/ WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at podcasts@mgma.com. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience.

In this episode of the MGMA Week in Review podcast, we share our thoughts and a recap about the MGMA Leaders Conference that took place this week in Nashville and take a deeper dive on Dr. Scott Cullen's mainstage talk on the future of AI. Sources: Advanced Strategy for Medical Practice Leaders Book: Financial Management Edition: mgma.com/books/finmgmt MGMA Stat on the Future of AI: https://www.mgma.com/mgma-stat/most-medical-practice-leaders-agree-that-ai-is-the-future-is-the-future-now MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at podcasts@mgma.com. Thank you again for taking the time to listen to the MGMA podcast network.