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Your prospects know when you're waiting for your turn to talk. They can feel when you're performing instead of partnering. And the moment they sense you're treating them like a transaction, you've already lost the sale, or at least the loyalty that comes after it. The difference between good salespeople and unforgettable ones isn't about closing techniques or fancy proposals. It's about becoming the trusted sales advisor your buyers can't imagine doing business without. It's about evolving from vendor to linchpin—the person who holds everything together. What Does It Mean to Be a Linchpin? A linchpin is the small pin that holds a wheel on its axle. Remove it, and everything falls apart. In sales, being a linchpin means you're more than someone who takes orders or delivers quotes. You're the trusted sales advisor buyers turn to for guidance, validation, and expertise. They don't just buy from you; they believe in you. They want your opinion. They rely on your consistency. And when things get messy, they know you'll help them make sense of it all. But most salespeople never reach linchpin status. They stay stuck in the vendor zone: quoting, pitching, following up, moving on. It's safe. It hits metrics. But safety doesn't create loyalty. Why Most Sellers Stay Vendors The vendor zone is comfortable. You know what to do. You have a process. You check boxes. But here's the problem: your prospect can feel when you're focused on yourself instead of them. They know when you're running through a script or waiting to launch into your pitch. And that feeling—that sense of being just another number—kills trust before it ever has a chance to grow. Being a trusted sales advisor requires something different. It requires you to slow down, tune in, and genuinely care about the person across from you. That's where the magic happens. Build Emotional Connection Through Reading the Room The best salespeople don't take behavior at face value. They interpret it. When a buyer seems distracted or cold, linchpin sellers pause and ask themselves: What's really happening here? Is this person overwhelmed? Skeptical because of a bad past experience? Or just thinking deeply because they need time to process? Here's how to sharpen your ability to read buyer emotions: Match and mirror. Notice their pace, tone, and energy, then subtly align with it. People feel safer with people who move at a similar rhythm. Say what you're thinking. Use your inside voice as your outside voice. Try: "It sounds like this project has a lot of pressure behind it" or "You seem hesitant—can I ask what's causing that?" Naming emotions and behaviors politely opens doors. Embrace the silence. Silence doesn't mean rejection. It means your buyer is thinking, absorbing, processing. This is where most salespeople blow it. They open their mouths too soon because they can't handle the quiet. Five extra minutes of patience is often what stands between winning and losing a deal. Reading people is empathy in motion. But it takes work. And most salespeople don't take the time. Lead With Curiosity Curiosity is the trait that rarely gets enough attention in sales training. But when you're genuinely curious about what makes your buyers tick—what drives their decisions, what matters most to them, what keeps them up at night—you move past small talk and into real conversations. When you show up to serve instead of showing up to sell, curiosity becomes natural. You ask questions to understand what your customers actually need. You build solutions together. And that's the moment you become essential to solving their problems. Here's how to leverage curiosity as a trusted sales advisor: Ask one more question. When your buyer answers, don't jump into your pitch. Say, "Tell me more about that" or "What else is behind that concern?" That extra question is where the truth often lives. Replace judgment with wonder. When a prospect makes an odd request, don't think "That's ridiculous." Think "I wonder what's driving that?" That mindset shift changes your energy completely—and they can feel it. Prep curiosity prompts before each meeting. Write down three open-ended questions that start with "how" or "what." Questions like "How will this impact your team's workload?" or "What happens if nothing changes?" uncover real motivation. The phrase "I'm so curious about..." has become a game-changer in discovery calls. It opens doors to deeper conversations. Most buyers will jump right in, and the conversation flows naturally. Your job is to listen, take notes, and get even more curious as they open up. Evolve Into an Indispensable Consultant Most salespeople understand the concept of being consultative: asking questions, offering insights, guiding decisions. But the best take it further. They become so valuable that their clients' success feels harder to imagine without them. When you become indispensable, things don't function properly without you. People need you, not just want you. You bring unique value that can't easily be replaced, because nobody is you. Here's how to go beyond helpful and become essential: Diagnose before you recommend. Don't rush to fix. Take time to fully understand the client's situation. Ask deeper questions. Look for patterns. Confirm what really matters before offering solutions. You'll gain trust faster through understanding than urgency. Teach through insight. Help your clients see their business from a new angle. Bring context, data, or perspective they haven't considered. When they walk away from a meeting thinking differently because of you, you're no longer just a vendor—you're a resource. Lead with consistency and integrity. Show up when it's easy, but also show up when it's not. Be steady, dependable, and transparent, especially when outcomes are uncertain. Indispensable consultants don't disappear when things get complicated. They stay close, communicate clearly, and make it easier for clients to move forward with confidence. When you understand deeply, teach clearly, and lead consistently, you become more than a salesperson. You become part of your clients' strategy. You become the trusted sales advisor they call first. People Buy You First Being a linchpin isn't about what you sell. It's about how you show up for the buyer. When markets shift or leadership changes, your product might change—but your presence shouldn't. People will always buy you first. Show up curious. Listen for meaning, not just for answers. Teach what you know. Stay steady when others panic. This approach moves you from being one of many to being the one they call first. That's how you go from vendor to linchpin. Ready to master the techniques that turn you into the trusted sales advisor your buyers can't live without? Download the FREE Sales Gravy Book of Play by Gina Trimarco and get the tools, tactics, and techniques to become a more effective and agile communicator in spontaneous sales conversations.
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Brian talks with Christopher Smitherman to hear the Smithervent, Money Monday with Brian James of Allworth Financial plus KRC Cares with Chris Klug of the Cincinnati VASee omnystudio.com/listener for privacy information.
This is a very special Monday because it's Thanksgiving week here in the United States. This is the week we pause to express gratitude for the people in our lives, for what we've been given, and for what we've accomplished. But gratitude isn't just a feel-good emotion reserved for the holidays. It's also a performance- and life-enhancing routine that can give you sales superpowers. Gratitude Builds a Strong Mindset Sales is a mental game. Your mindset, attitude, and beliefs have more impact on your sales outcomes and ultimate success than any technique, script, or strategy ever will. This isn't soft psychology. This is neuroscience. Gratitude activates the parts of your brain associated with reward and emotional regulation. It releases dopamine and serotonin, neurotransmitters that make you feel good, leading to increased happiness and decreased anxiety and stress. Your confidence rises, your mind clears, you gain emotional control, and you make wiser decisions. Gratitude fundamentally rewires how your brain processes the world around you. When you practice gratitude consistently, your brain shifts from focusing on what could go wrong and starts seeing what could go right. Gratitude and insidious self-pity cannot coexist. Instead of dwelling on the deal you lost, the prospect that rejected you, or the leads you don't have, you appreciate the lessons you've learned and the opportunities still in front of you. But it goes deeper than just feeling better. Gratitude Builds Resilience In sales, you face rejection constantly. Bad weeks, tough months, prospects who ghost you after months of work, and deals that fall apart at the last minute, even though you did everything right. In this brutal profession, the salespeople who survive and thrive are the ones who bounce back faster from these inevitable setbacks. One of the key traits of highly successful people is an enduring belief that everything happens for a reason. When you can find something to appreciate even in difficult situations, you maintain your emotional stability. You don't spiral into negativity. You don't let one bad call ruin your entire day. Instead, you process the setback, learn from it, and move forward. Abundance vs Scarcity Thinking When you focus on what you do have—your skills, your relationships, your opportunities, your resources—you shift from scarcity thinking to abundance thinking. Scarcity thinking is the mother of negativity. It says: "I don't have enough leads. I don't have enough time. I don't have enough support. I'm going to miss my number." Abundance thinking is a mindset of opportunity and potential. It says: "Look at the skills I've developed. Look at the customers who trust me. Look at the opportunities in my pipeline. Look at what's possible." When you operate from gratitude and abundance, you become more creative, more energetic, more persistent. You stop fixating on limitations and start exploring possibilities. You show up differently. You bring positive energy. And people feel it. They want to work with people who are confident, positive, and focused on what's possible rather than what's impossible. Cultivating an Attitude of Gratitude But here's the thing. You don't wait to feel grateful. You choose to practice gratitude. The feelings follow. Every morning, you are empowered to make a conscious choice about where to focus your attention. You can focus on what's missing, what's wrong, who's against you, and what's hard. Or you can focus on what's present, what's working, what's possible. Both perspectives contain truth. But only one moves you forward toward the success and happiness you are seeking. Here are some practical ways to build gratitude into your daily routine: Keep a gratitude journal. Every morning or evening, write down three things you're grateful for. My friend Eric, who suffered from a severe brain injury, does this, and the impact it has had on his recovery is nothing short of a miracle. Thank someone every day. Send a text, an email, or better yet, make a phone call. Thank a customer. Thank a colleague. Thank a team member. Express genuine appreciation for something specific they've done. People naturally gravitate toward those who express genuine appreciation. When you thank a customer for their business, when you acknowledge a colleague's help, when you recognize someone's support, you strengthen those relationships. It makes you someone people want to work with, buy from, and help succeed. Mentally acknowledge the good. During your day, when something positive happens, pause for just a moment and mentally acknowledge it or say a prayer of thanks. Don't let it pass by unnoticed. Reframe challenges. When something goes wrong, ask yourself: "What can I learn from this? What opportunity might this create? What's the hidden gift in this situation?" This isn't about pretending problems don't exist. It's about looking for the lessons and possibilities within them. Start your week with gratitude. Every Monday, give thanks for the week ahead and the opportunity you've been given to make a difference in your life, for your family, company, and customers. The beautiful thing about gratitude is that it is like a muscle; it gets stronger with exercise. My Gratitude to You Before wrapping up, I want to take this opportunity to pause and express my gratitude to you. I'm grateful to you for listening to the Sales Gravy podcast. My team and I pour our hearts into producing this show, and your support means everything to us. Your comments, your reviews, your messages telling us how the podcast has helped you, fuels us. I'm thankful for the fans of my books. Writing is one of my greatest joys in life, and you make that possible. Every time someone tells me that "Fanatical Prospecting," or "Sales EQ," or "The LinkedIn Edge" changed their career, it reminds me why I do this work. I'm grateful for the companies around the world that trust Sales Gravy to train their teams. You let us into your organizations, trust us with your people, and give us the opportunity to make a real difference. That's a privilege we never take for granted. I'm grateful for the sales professionals who invest in themselves through Sales Gravy University. Your commitment to getting better inspires us to keep creating better content. And most of all, I'm grateful for the amazing people who choose to work at Sales Gravy. We are blessed with an incredible team that wakes up every morning focused on serving you and making a difference. They're the reason we can do what we do. Thank you for allowing us to be part of your professional journey. Reflecting on Gratitude So as we head into Thanksgiving week, I'll leave you with this simple reflection: Be thankful that you don't already have everything you desire. If you did, there would be nothing left to reach for, no reason to dream, no horizon pulling you forward. Be thankful that you don't know everything. It means life still has mysteries to reveal and lessons waiting to shape you. Be thankful for the difficult times. It's in these seasons that you grow stronger, wiser, and more resilient. Be thankful for your limitations. They remind you that there is still room to stretch, improve, and become more than you are today. Be thankful for challenges and obstacles. They forge your strength, your courage, and your character. These are the things that truly endure. Be thankful for your mistakes, because each one is a teacher guiding you toward better choices and deeper understanding. Be thankful for what you've been given. Every gift is proof that someone cares, someone believes in you, someone has invested in your journey. Be thankful for the people who push you, support you, frustrate you, and inspire you. Each one plays a role in shaping the person you are becoming. Be thankful for beginnings, endings, and every transition in between. They are the chapters and seasons of a life story still being written. Be thankful for Monday, because Monday brings new possibilities. And at the end of the day, when you are tired and weary, when you've stopped and made one more call, be thankful because it means you've made a difference. An attitude of gratitude changes how you approach your day—and your prospects. My new book, The LinkedIn Edge, shows you how to leverage that mindset to build genuine connections, engage with your network, and create opportunities that actually convert.
For this weeks "Money Monday" segment, Evan Taylor, Associate Professor of Economics at U of A, joins Arizona's Morning News to talk about what an $100,000 salary used to look like just a few years ago. Evan also discusses the posibility of us entering a recesssion.
A few years ago, I was on a desperate search for a dining table. My favorite from my old place was a gorgeous, single-piece antique that mathematically wouldn't fit in my new home. I loved that table, and losing it felt like losing a member of the family. So I started the hunt for a replacement, a piece worthy of its memory. I found a potential candidate at a high-end furniture store: a stunning cherry table. I ran my hand along its smooth, cool surface, picturing it loaded with platters of food, surrounded by the people I love. But then I saw the price tag. It was prohibitively expensive. My wallet slammed shut. I knew it was perfect, but I just couldn't bring myself to pay for it. I walked out, resigning myself to a life of settling. In the end, I found a mass-produced, joined-piece from a department store. And for the next six months, I was miserable. My kitchen table was just … a table. It was functional, but it had no soul. I griped about it constantly, and every time I looked at it, I was reminded of what I'd given up. Discovering Sweat Equity Finally, out of options and patience, I took the advice of an antique store owner. "Go see a woodworker," she said. I drove to the address, a dingy, dark garage on the southside of town that smelled of sawdust and varnish. Here, in this dusty, disorganized space, I found the most beautiful tables of every shape and size imaginable. A gruff man with calloused hands appeared. I told him about my predicament and my budget. He gave me a direct response: “I can't build you a table for that price.” Just as I was giving him an obligatory thanks and turning to leave, he hit me with an unexpected question: “Are you interested in learning how to make one? It might cost you less than what I've already made.” He wasn't selling me a table. He was selling me an experience. A partnership. Becoming a Co-Creator And so, we began. He showed me the design software. We walked through different scenarios, from Christmas dinner to my kids doing their homework. We chose the wood, figured out the curves for the legs, and decided on the thickness for the top. Every line was to my specifications. I was a co-creator, not a consumer. When he finally showed me the quote for materials and his lessons, it was 30% more than the expensive showroom table. And yet, the decision was simple. I looked at the plans, the time we'd invested in the design, the conversations we had shared, and I said, "Let's build this." I picked out the perfect piece of maple. He taught me how to cut it, sand it, and shape it. How to use a router to create decorative edges. How to apply gloss for a perfect shine. And when we were done, I paid that higher price gladly—despite all its imperfections (I am not a professional carpenter.). This was my table, built with my sweat, crafted with my hands. I'd earned it. One leg was a half-inch too short. The decorative edges I'd spent hours on didn't quite match. And the lacquer? Let's just say it had a certain, unique texture. This table was, objectively, flawed. And yet, I loved it more than any piece of furniture I had ever owned. When I brought it home, I was so proud. I invited people over just so I could show it off. Every time I looked at it, I found myself thinking how perfect it was, even with its flaws. That slightly askew table wasn't just furniture; it was a blinding flash of the obvious and a lesson in the concept called The IKEA Effect. Applying the Principle in Sales Not long after my dive into woodworking, I found myself in a similar situation with a prospect. We were selling a sales training program, and the decision-maker leveled with me in our proposal meeting: "I love what you're proposing, but your competitors are beating your price. We're on a budget." I was about to chalk the deal up to closed-lost when the memory of that woodworker's shop flashed through my mind. “How about this,” I said, "I know our price is higher, but I think we—you and I—can design something perfect for your team. What if we work together to craft a custom solution, one that covers all your needs and fits into your company culture?" He was skeptical, but he agreed. So we began our own version of a woodworking project. Instead of sawdust and maple, we worked with spreadsheets and shared documents. We spent hours in meetings, outlining their team's specific pain points, the obstacles they faced with pipeline hygiene, and the skills they were lacking. We designed a plan with the right workshops, the right coaching, and the right support for their specific problems. When I finally presented the final proposal, it included a fee that was 20% higher than the competition. But it wasn't a surprise. We had built it together, every step of the way. He saw not just a list of services, but a reflection of his own team's needs. He had invested time, effort, and insight, and had a sense of ownership. How Co-Creation Wins the Deal With our co-created plan in hand, the client happily paid our higher fee. We'd edged out the competition not because of our price, but because we had triggered The IKEA Effect. This behavioral economic principle states that people place a disproportionately higher value on things they have helped to create. Every frustrating moment, every small victory when we are building something creates what behavioral economists call "effort justification." Your brain can't accept that all that work you put in was for something ordinary, so it reframes the result as extraordinary. It's the same reason my handmade table, with its slight wobble and imperfect edges, felt more valuable to me than the flawless, expensive showroom piece. And it's exactly why that prospect was willing to pay a premium for our sales training. By involving him in crafting the solution—by making him a co-creator rather than just a buyer—we triggered the same psychological principle. He didn't just purchase a program; he helped design it. The Lesson: Ownership Matters When people build something—whether it's furniture, solutions, or relationships—they don't just create the thing itself. They create ownership. Here's how you can apply this to your own sales process: Discovery is the new co-creation. Your discovery calls shouldn't be a simple Q&A. It should be a collaborative workshop. Use tools like a shared whiteboard or a live-edited document to build the solution with your prospect in real time. Frame it as, "Let's figure this out together." Your proposal is a project plan, not the final word. Think of your proposal as the culmination of shared work, not a final document you deliver. Refer to it as "our plan" or "the solution we designed." This language reinforces the joint effort. Make it their idea. The more effort your prospect invests in the process—even just by providing a little bit of input—the more they'll value the outcome. Ask open-ended questions that require them to provide genuine insight. Say things like, "Help me understand...," or "What would the ideal outcome look like for you?" When they tell you, it's their vision, and you're helping them bring it to life. The Big Takeaway The IKEA Effect is far more than a psychological quirk; it's a strategic weapon for every salesperson who wants to stop losing on price. The truth is, your customers aren't buying a product or a service—they're buying the feeling of a win. When you empower your prospects to become co-creators in the sales process, you don't just solve their problem; you make them the hero of their own story. You don't need to be the low-price leader to get the business. You just need to have the courage to ask them to build a solution with you. Hear more insights based on real-life business successes and flops on Jeb Blount Jr.'s podcast 30 Minutes or Less: How Flawed Sales Incentive Programs Cost Domino's $78 Million, part of The Sales Gravy Podcast.
The Consumer Price Index for October was not released due to the government shutdown. Will the report ever see the light of day? And are there ways to calculate Valley inflation that don't involve this report? Sounds like it's Money Monday once again, and Associate Economics Professor Evan Taylor of the Universtiy of Arizona joined the show to break down these questions. He joins every Monday for Money Monday at 5:45 am.
Looking for the best NBA & NFL picks, predictions, and betting tips for Monday, November 10, 2025? Tune in to Profit Picks with expert handicappers Hakeem "Skee" Profit and Rob Veno as they preview today's biggest matchups with sharp insights and actionable advice.
Has it been a long year for you too? 2025 is concluding, but regardless its Monday, which means its Money Monday. Will inflation increase in 2026? How about wages? will they grow? We talk to U of A Associate Economics Professor Evan Taylor and ask him to give economic projections for 2026.
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We are moving into the most dangerous time of year for sales professionals . . . the holidays. From now until the first week of January, you're going to face a perfect storm of distractions, excuses, and temptations that can absolutely destroy your year end number and your first quarter production next year. Sadly, most salespeople don't even see it coming. It's not until the end of December that they realize they're in trouble, but by then, it's too late. The Trouble With the Holidays The trouble typically starts Thanksgiving week in the United States and continues as we move into the first week of December. That's when distractions start flooding in. You've got company parties, family obligations, shopping to do. All of which knock you off of your routine causing your daily prospecting and follow up activities to drop. And let's be honest, you've been grinding hard for the entire year and you're ready to let your guard down and coast a bit before the end of the year. By the second and third week of December many of the opportunities in your pipeline that you were counting on closing start to ghost you or tell you that their pushing decisions off to next year. And by now you're so mentally checked out that you're barely doing any prospecting at all. Once we move into the Christmas and New Years weeks your office is a ghost town, the phones are silent, your pipeline is stalled, you've missed your forecast and you convince yourself there's no point in even trying. And just like that, you've lost an entire month of selling. My book The LinkedIn Edge gives you the master blueprint for turning LinkedIn into an optimized, revenue-generating sales engine—whether you're deploying Sales Navigator or not. Learn to work LinkedIn like a professional with step-by-step, immediately actionable tactics that supercharge your presence on the world's largest networking platform. Get it today wherever books are sold. Holiday Sales Math But here's the brutal truth: You didn't just lose a month. You lost three months. Because all of those prospects that pushed off decisions until the new year are not coming back; and that empty pipeline you're staring at, as you move into January, is going to haunt you through March and potentially, through the entire year. Your average sales cycle is probably 60-90 days. That means deals you put into the pipeline over the next two to three weeks are crucial for a good January. Likewise, the ones you add in December are the key to delivering a solid February and March. But if you allow the Holidays to take you off of your game, you might not recover until April or May. Your entire first quarter is shot. This is the killer and how so many promising sales careers end prematurely. I've witnessed far too many salespeople get fired in March for pipeline problems that started in November when they let their discipline slip during the holidays. Do Not Allow Active Deals Stall and Die The deals currently in your pipeline are more vulnerable right now than at any other time of year. Your prospects have the perfect excuse to push decisions. When deals sit idle for a month, bad things happen. Stakeholders change. Budgets get reallocated. Priorities shift. Your champion gets distracted by seventeen other initiatives. Your competitors slip in while you're eating fruitcake and drinking eggnog. I've watched salespeople lose six-figure deals that they thought were "locked up" in November, simply because they took their foot off the gas during the holidays. I've said this before and I'll say it again. Pipeline opportunities that push into the new year are not coming back. Do not count on them. Do not allow yourself to be delusional about them. If you don't get forecasted opportunities closed by the end of the year, consider them dead! For this reason, you must be vigilant with follow up, assertive with your communication and do whatever it t...
Looking for the best NBA & NFL picks, predictions, and betting tips for Monday, November 3, 2025? Tune in to Profit Picks with expert handicappers Hakeem "Skee" Profit and Rob Veno as they preview today's biggest matchups with sharp insights and actionable advice.
With tech companies and data-centers expanding their footprint in the Valley, our energy needs are expectd to increase. What sort of preparations are we making to meet the energy demands of the near future? It's Money Monday and Associate Professor of Economics at the University of Arizona Evan Taylor joined the show to divulge how the utilities are preparing for increased demand.
Looking for the best NBA, CFB & NFL picks, predictions, and betting tips for Monday, October 27, 2025? Tune in to Profit Picks with expert handicappers Hakeem "Skee" Profit and Rob Veno as they preview today's biggest matchups with sharp insights and actionable advice.
It's a Monday! And like all Mondays it is Money Monday! The latest inflation numbers are out, and Social Security recipients will receive a cost of living increase of 2.8%. Associate Professor of Economics at the Univeristy of Arizona Evan Taylor joined Arizona's Morning News to break down what you need to know on Money Monday.
It's Monday, so that means it Money Monday! A survey shows workers feel that their income is not keeping up with inflation. Evan Taylor, Associate Professor of Economics at the UNiversity of Arizona joined Arizona's Morning News to discuss worker sentiment and what a delayed CPI report may say about the economy.
I've been intrigued by all of the LinkedIn posts lately from sales professionals, leaders, and experts proclaimings the phone is back! Even the “phone-is-dead” evangelists seem to have had a change of heart and are encouraging salespeople to “phone a customer.” My favorite posts are from salespeople who took this advice, called a customer, and were surprised—even stunned—to discover that their customer actually wanted to talk. It's more proof that buyers are starving for real, authentic, human-to-human conversations with their sales reps and account managers. When Sellers Make Their First Call in Years I saw one post yesterday from an account manager who said that, for the first time in years, he had picked up the phone and called a customer. In his post, he described how rewarding it was to have a real, live conversation—as if this was some new revelation. He said that even though the phone was “old school,” he had given it a try because his customers weren't responding to his emails anymore. Although I'm super pleased to see that salespeople are rediscovering the power of the humble phone, I was bothered by this particular post because it is an indictment of just how far the sales profession has fallen over the past few years. It also exposes the malpractice of this guy's leadership team. Seriously, how is it possible that his leaders and company allowed him to avoid having actual conversations with his customers for years? Pick Up the Phone and Talk to Your Customers Account managers who are not talking with their customers, the ones who keep their customers at digital arm's length and send random “just checking in emails,” are swinging the door open and inviting competitors in. When you fail to proactively manage relationships—when you don't talk with your customers—those customers end up talking to your competitors and considering other options. Nearly 70 percent of customers are lost due to neglect. Not prices, not products, not the economy, not aggressive competitors. Neglect! They feel the sting of being taken for granted. If you've ever been taken for granted (and I bet you have), you know that it makes you feel unimportant, small, and resentful, which can lead to the feeling of contempt. Resentment and contempt are the two most powerful negative emotions in the pantheon of human emotions. They are the gangrene of relationships, festering below the surface, slowly rotting away the connections that bind people together until the relationship is destroyed. The good news is the secret to defending accounts is completely in your control. It's simple. Pay attention to your customers. And guess what? A simple, regular phone call can make all the difference. Just pick up the phone, dial their number, and ask or say: How are you doing? What can I do to help you? I have an idea for you. Have a great weekend. Thank you for your business. Regular telephone contact ensures that you are top of mind with customers. Hearing your voice lets them know that you care. It doesn't need to be anything particularly special. You don't need to schedule it on their calendar. You don't need a reason to tell your customers that you appreciate them. Pick up the phone and say “hello” because it doesn't cost a thing to pay attention to your customers. A “How AI Will Replace You” Reality Check But it's not just that account manager and his company. Rather than picking up the phone and talking with people, sales professionals everywhere have replaced this beautiful, synchronous sales communication tool with email. This aversion to talking with people by phone has become so acute that at least half of Sales Gravy's training and consulting engagements have focused on one thing: Teaching and compelling salespeople to pick up the damn phone and just have real-time human conversations. So, let's start with a reality check: The telephone is not old school.
You've probably heard it a hundred times lately—AI is coming for your job. Every week, there's a new headline about another role being automated, another company replacing people with bots, another “AI agent” that can do the work of ten humans in half the time. And if you spend too much time reading those headlines, it's easy to start wondering, What happens to me? What happens to salespeople like us in a world where machines can do almost everything we used to do? AI is Here to Stay You can't escape the truth. AI is going to change everything and impact almost every part of our lives. The train has left the station, and it will not be turning back. AI is going to displace a lot of people and jobs, but it's not going to replace everyone. Because no matter how smart machines get, they can't feel or connect the way you and I can. Sales is, and always will be, the ultimate human profession. It's the one job built entirely on human emotion, human judgment, and human connection. What You Can Do That AI Can't Just think about it: AI can write words. But it can't create belief. It can predict who might buy. But it can't build trust. It can score a lead. But it can't lead a human being through uncertainty, fear and doubt while giving them confidence to make the right decision in complex situations. That's what you do. That's what we do. That's what salespeople have always done—long before there was technology, long before there was AI, and long before algorithms tried to simulate emotion. In sales, it's not about the product. It's about the person. People buy you. What you sell might get you to the door, but it is how you sell that determines whether they let you in. Every sale is a transfer of emotion from one human being to another. It's the transfer of belief and confidence and trust. When a customer says “Yes,” they're not just saying yes to a proposal or a price. They're saying 'Yes' to you. No matter how powerful technology becomes, that moment—that human moment—will never be replaced by a line of code. As modern sellers, what we need to understand is that AI isn't the end of selling. It's just the next leap forward in our incredibly resilient profession. Keeping it Real AI will replace some salespeople, so we need to keep it real. There are reps who are lazy, transactional, and just go through the motions and never bother to think, adapt, or grow. Those reps will get left behind. So AI will not make sales professionals less valuable, but it will absolutely make the gap between poor and exceptional salespeople wider and more pronounced. But the top performers—the ones who combine human empathy with AI-powered insight—will be unstoppable. Because when you merge the intelligence of machines with the intuition of a human being, it becomes a force multiplier. How to Become Irreplaceable with AI Right this moment, top sales professionals and high-earners are elevating their performance with AI tools that do the grunt work. It'll build your lists, do your research, automate your follow-ups, and write every sort of draft. It will give you more time for human-to-human connections: to listen, discover, develop creative solutions, persuade, and see the emotional context behind the data. The question isn't whether AI will replace you. The question is whether you'll use AI to become irreplaceable. It's simple. AI can give you the right words to say. But only you can make someone feel something when you say it. AI can pull the data, do the research, and build your presentation. Only you can look someone in the eye and say “Trust me. We can solve this together.” and close the sale. Your Emotional Intelligence Seals the Deal That's The AI Edge. It's not about the tools. It's about using the tools to amplify your humanity. In the age of AI, your #1 competitive advantage is emotional intelligence. It's your ability to understand how people feel,
Will the government shutdown effect Arizona more than other states in the country? Evan Taylor, Associate Professor of Economics at University of Arizona joined the show to answer this question and tell us how Wall Street is reacting to the continued shutdown.
Shaun hates a crooked copper. PLUS, Tom Fortino, Founder & Principal of Alpha Wealth Group, tells Shaun the truth about gold, discusses the political destruction of our economy, and what you can do to protect your money. And ICYMI: Scott "The Cow Guy" Shellady and Shaun solve the financial problems of the world! See omnystudio.com/listener for privacy information.
Here is an undeniable truth: The No. 1 reason for failure in sales is an empty pipeline, and the No. 1 reason you have an empty pipeline is that you are not doing enough prospecting. In sales, everything rests on putting qualified opportunities in your pipeline. Prospecting is the beginning and the end, alpha and omega. If you don't prospect, you will fail. That is a guaranteed truth. Each and every sales day, you must connect with prospects, engage them in meaningful conversations, and convert them into pipeline opportunities. It's a Noisy World The problem is that we live in a noisy world in which those same prospects are being inundated with prospecting messages from dozens of other salespeople who are also attempting to get their attention. So, if you don't stand out, you lose. But I doubt I'm telling you anything that you don't already know. It's freaking hard to get attention when prospecting, and it's not getting easier. There are days when it feels like you could be jumping up and down in front of your prospect in a pink bunny suit while throwing hundred-dollar bills in the air, and they'd still ignore you. The Sledgehammer Approach Is Dead One of the key reasons so many salespeople fail to break through is that their entire prospecting strategy is pounding away at prospects through a single communication channel—typically a series of automated emails sent through a sales engagement platform like Outreach or SalesLoft. Sadly, this sledgehammer approach just doesn't work anymore. Recent data reveals that salespeople are sending as many as eight times more emails today than they did five years ago and getting just a tenth of the results. A big reason prospects are tuning out is that AI-powered sales automation tools have scaled email prospecting activity to an extraordinary level. In the past, writing a prospecting email involved strategic thought and taking time to craft a message that was unique to each prospect. It was a slow process, which meant salespeople sent fewer but better prospecting emails. Today, AI engines can pump out hundreds of cold email variations in seconds with shallow, and often cringeworthy, personalization that, more often than not, turns prospects off. And as AI-generated prospecting emails flood inboxes, the sheer volume of this outreach has eroded any impact from the improved efficiency. Constant exposure to this irrelevant, repetitive AI-generated crap has left business executives exasperated. They are overwhelmed and have tuned out, turned off, and are ignoring all prospecting messages—good or bad, human or AI-generated. Break Through the Noise Most sales professionals today are desperate to find new techniques to help them break through the noise and get attention when prospecting so that they can engage in more meaningful conversations. Most salespeople want a bigger, stronger pipeline filled with qualified opportunities. Yet many overlook one of the most powerful prospecting tools right at their fingertips: LinkedIn. Why LinkedIn, Why Now It can be argued that the moment the sales profession changed forever and the door opened to modern selling as we know it was when Alexander Graham Bell said on the very first telephone call, “Mr. Watson, come here, I want to see you.” The telephone's impact on the sales profession was profound and lasting. Then, as now, the phone remains the most efficient and effective means for conducting real-time, synchronous human-to-human conversations with prospects. Bell made his call to Mr. Watson 150 years ago. Since then, only a handful of pivotal technologies have advanced the sales profession with such impact: The automobile gave sellers the freedom to cover wider regional territories more efficiently. Air travel literally gave sales professionals wings, expanding their reach nationally and globally. The internet put unimaginable data at the fingertips of both sales professionals and buyers.
Cicero once said, "Cultivation of the mind is as necessary as food to the body." Sales is fundamentally a mental game. Your capacity for understanding your prospects at a deeper level and developing creative solutions that solve their problems – that's your winning edge. In a profession where you need to outwit and out maneuver your competitors in order to win, your ability to think, to truly contemplate and reflect, might be the most underutilized competitive advantage in your sales arsenal. Always Responding. Never Reflecting. Yet most salespeople these days are starving their minds. They're constantly in motion, constantly busy, constantly doing, constantly in front of screens – but rarely thinking. We've created a culture where being busy equals being productive. Most salespeople spend their days reacting – to emails, to phone calls, to urgent requests, to the latest fire that needs to be put out. We are always responding, never reflecting. Always moving, never thinking strategically about where we are going. Noise Kills Your Ability to Think William Penn wrote, "True silence is the rest of the mind; it is to the spirit what sleep is to the body, nourishment and refreshment." Think about that for a moment. You wouldn't dream of going weeks without sleep because you know your body would break down. But you regularly go weeks, maybe months, without giving your mind the silence and space it needs to just think and function at its highest level. We live in the age of noise. Constant noise. Digital noise, physical noise, mental noise. Your phone is buzzing with notifications. Your email is pinging every few minutes. Your CRM is demanding updates. Your manager wants reports. Your prospects are texting. Your colleagues and customers are interrupting. We have so many things going on at once and so much noise in our lives that it has become almost impossible to think. All of this noise is killing your ability to think clearly, to make good decisions, to see the big picture, to be the creative and thoughtful professional you were meant to be. Schedule Thinking Time That's exactly why scheduling thinking time is so important. Most people don't take the time to think because they don't feel like they can afford to. Sitting quietly and thinking doesn't feel like work. It feels like you're being lazy. Our culture has programmed us to believe that if we're not visibly doing something, we're not being productive. Likewise, constant stimulation has become a drug. Silence feels uncomfortable because we've forgotten how to be alone with our thoughts. I passionately believe that we must schedule, on our calendars, for thinking. No distractions, no music, no TV, no laptop, no phone – just you and your thoughts, alone. Notice I said "schedule" it. If you don't put it on your calendar, it won't happen. You'll always find something more "urgent" to do. Thinking Time Taking time to just think is powerful. It slows you down, helps you relax, and frequently generates incredible ideas and inspiration. Thinking time isn't meditation, though it shares some similarities. It's not prayer, though some people find it spiritual. It's simply dedicated time for your mind to process, reflect, and contemplate. The beauty of thinking time is that it can take many forms. The Quiet Corner Think Find a quiet space – your office with the door closed, a park bench, your car in an empty parking lot, or a corner of your home. The location doesn't matter as much as the lack of distractions. Start with just 15 minutes. Don't try to go for an hour right away. Build the habit first, then extend the time. The Walk and Think This is my personal favorite. Take a long walk – alone, without music, podcasts, or phone calls. There's something about the rhythm of walking that unlocks creative thinking. Steve Jobs was famous for his thinking walks. Many of his best ideas came while walking around Apple's campus or thro...
It's Money Monday! As usual Associate Professor of Economics at University of Arizona Evan Taylor joined Arizona's Morning News to discuss the increase in personal consumption expedenitures and other recent shopping trends.
It's Money Monday! Yay! As always on Monday we spoke with UofA economics professor Evan Taylor about poverty rates declining in the Valley and the economy being “K shaped”.
Get the latest financial news from Allworth Financial's Brian James
Brian talks with Chris Smitherman to hear his Smithervent, Money Monday with Brian James, Ryan Walters of Empower U and his seminar on September 23rd on President Grover Cleveland plus your calls.
Welcome to Grind Season. This week, we enter the most pivotal period of your entire sales year. From now until mid-December, how you choose to invest your limited time will determine whether you end your year strong, hit your income goals, make it to the winner's circle at President's Club, and start next year with a full pipeline OR wallow in mediocrity, miss your number, and damage your career. Write Your Sales Comeback Story If you're ahead of your goals, this is your time to build an insurmountable lead and give yourself an unfair advantage as you enter next year. Do not rest on your laurels and coast. Grind it out and build a massive next-year pipeline. If you're on track, this is your time to accelerate, finish strong, and propel yourself into the President's Club. If you're behind, this is the time to shift from being defense to offense. Most salespeople who are going to miss their annual quota already know it by now. They can feel it. See it in their pipeline. Sense it in their gut. But what separates winners from losers is that winners use this moment as a wake-up call, not a death sentence. Stop making excuses about market conditions, difficult prospects, or bad luck. Start taking complete ownership of your results and your future. Stop thinking like someone who's behind. Start thinking like someone who's about to write their own sales comeback story. Your energy and confidence level will directly impact your results during Grind Season. If you show up defeated and desperate, prospects will sense it. If you show up confident and focused, prospects will respond in kind, and you will sell more. But whatever your situation, this is not the time to coast. This is the time to get serious about finishing the year strong. The Grind Season Mindset "Grind Season" is more than just a motivational catchphrase – it's a winning mindset grounded in the unglamorous, but essential, embrace of this crucial period with intense focus, hard work, discipline, and consistent, intentional activity. It's about ignoring distractions, drowning out the noise, being stingy with your time, and using every moment of your sales day to put new opportunities into the pipeline and actively advancing those deals through the pipeline. This isn't about activity for the sake of activity. It's about deliberately and proactively getting back to the basics and fundamentals of prospecting and sales at a time in the sales year when it matters. Your Pipeline Reality Check Here's the key gut-check question you must look into the mirror and answer right now: Where do you stand relative to your year-end number, and based on that answer, what will be your next move? To fully answer that question, begin with a pipeline reality check. Your current quota attainment tells you where you've been. Your pipeline tells you where you're going. Far too many sales professionals look at their pipeline and see what they want to see, not what's actually there. This is especially true at this time of year when we allow baggage from the first half of the year to remain in our pipeline, hoping that somehow we might close it. But here's the deal, during Grind Season, hope is not a strategy. The truth is, those deals have been dead for a long time. The stakeholders are ghosting you; they never commit to next steps, and most haven't returned your calls in months. In the words of Sales Gravy University trainer and author Kristie K. Jones, “stalled” is not a step in the sales process. So start by getting brutally honest and ruthless with your current pipeline. First, clean house. Go through every opportunity and ask yourself: "If I had to bet my own money on whether this deal will close by the end of the year, would I take that bet?" If the answer is no, move it out of your active pipeline and replace it with something else. Stop lying to yourself and counting on it for this year's numbers. Second,
I had intended for this Money Monday to be something powerful, a new message that would get you fired up for this week and this season. But last week, while delivering training to an amazing group of young salespeople with wide-open minds, I learned that Charlie Kirk had been assassinated. It disturbed me deeply and I feel compelled to deliver this message. The Assassination That Shook America On Sept. 10, 2025, Charlie Kirk was fatally shot while addressing an audience at Utah Valley University in Orem, Utah. A young man, thirty-one years old with his whole life ahead of him, was killed for no other reason than someone disagreed with him. After learning about the assassination, I found myself incredibly disturbed that a person in the public square could just be shot and killed like that—murdered right in front of everyone. So I did what I always do when I want to understand something: I started learning. I watched hours and hours, dozens and dozens of Charlie Kirk's videos to learn more about the man, his message, and why someone would think it would be okay to assassinate him. I still haven't found the answer to that last question. This Isn't About Politics Before I go any further, let me be crystal clear: This is not a political message. This is not a religious message. It is about how we treat each other as human beings. If you know me, if you've been to my events or training, you know I never talk about politics or religion. If you look at my social media feeds on any channel, you won't find much that would help you understand what my politics or religion are. Do I have convictions? Yes. Do I believe certain things? Yes. But they're my beliefs, and I keep them to myself because my job is to train salespeople. I'm a sales author, trainer, expert, and consultant. That's my lane. I train salespeople no matter what they believe. I train salespeople no matter what their religion. I train salespeople and help salespeople no matter where they're from or what their walk of life is. I don't care where you come from because my entire purpose, my reason for being on earth, is to help you sell more, help you gain confidence, and to help you with your biggest sales questions and challenges. What Charlie Kirk's Example Taught Me What I discovered in watching those videos was something that transcends political beliefs. Charlie Kirk's example was his willingness to go sit down face-to-face with people who disagreed with him, sometimes vehemently, and just have a conversation. And do it respectfully. I noticed something remarkable in his videos: More than once, he said, "You know what, I stand corrected." Someone would come to him with a different set of facts, and he would say, "Okay, that sounds right. I agree with you." In many cases, he would shake the person's hand after a debate. He was respectful. It was never about the person. It wasn't personal. He didn't hate the person. He had conversations about their ideas. How Charlie Kirk disagreed mattered. That is what we need to get back to. Not someplace in the future—today, right now. The Human Cost I watched his wife's, Erica's, message to the world, and I found myself on an airplane as a grown man with tears streaming down my face, trying not to let everyone see that I was crying. It was heartbreaking watching her pain. She has two kids; they are one- and three-years-old. That assassin changed their lives forever. I can't imagine when one of them gets older and either finds the video of their daddy getting assassinated or someone puts it in front of them. If you step into that frame for just a moment with your human empathy, it will make you hurt. Charlie's children will be raised with stories instead of memories, photographs instead of laughter, and silence where their father's voice should have guided and loved them. The Conflict We All Face Everywhere in our lives with other people, we have disagreement. Everywhere in our lives,
It's Money Monday, and Evan Taylor, Associate Professor of Economics at university of Arizona's Eller College jined Arizona's morning News to discuss inflation, wage growth, and umemployment.
Former vice mayor of Cincinnati Chris Smitherman gives his Smithervent, Money Monday with Brian James of Allworth Financial and KRC Cares with Ulysses Days of Affordable Imaging Services.
Yeehaw, y'all! Scott Carson's back with a Money Monday breakdown that'll make you shout "Show Me the Money!" This week we're diving DEEP into a South Texas arbitrage deal that left students shouting Eureka at the last workshop!It's a note in Floresville, Texas! It's land! It's a mobile home! It's a performing note with a huge discount! What is there not to love? The higher the yield, the better in this analysis.What we are covering in this episode:Arbitrage 101: Buy low, sell high.The Floresville Deal: The ins, outs, and red flags.Private Investor Financing Secrets: How to structure for maximum profit.Risk Rundown: Mitigate those foreclosure fears.Value Check: How to pull comps and avoid overpaying.This ain't your grandma's real estate! This is a straight shot on how it's time to capitalize and check out this case study. Then, go rinse and repeat to exponentially grow your note business!Watch the Original VIDEO HERE!Book a Call With Scott HERE!Sign up for the next FREE One-Day Note Class HERE!Sign up for the WCN Membership HERE!Sign up for the next Note Buying For Dummies Workshop HERE!Love the show? Subscribe, rate, review, and share!Here's How »Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes PinterestGet Signed Up For the Next Note Buying Workshop HERE!
In this power episode of The Unapologetically Rich Show, your Host Shamina Taylor welcomes powerhouse marketer and transformational leader Amber Spears for a raw, inspiring conversation that spans affiliate marketing, wealth consciousness, authentic leadership, and the power of intentional community. Amber opens up about her conventional upbringing, the early struggles of building her career, and how she's now helped over 2,500 companies generate more than $580 million in front-end sales. But this conversation goes far beyond numbers. Together, Shamina and Amber dive deep into why clarity, celebration, and integrity are essential to sustaining long-term success especially for women in high-performance spaces. From the soul behind her invite-only Four Rooms Mastermind to how she sources world-class experts and curates personalized growth experiences, Amber shares what it truly takes to create high-level impact while honoring your feminine power. You'll also get a sneak peak into Shamina's upcoming Wealth Consciousness event and why being in the room accelerates transformation. How to BECOME Unapologetically Rich yourself: ✨Grab your ticket for our in-person event in West Loop, Chicago October 2nd-3rd: The Wealth Consciousness Experience
In this jaw dropping episode of The Unapologetically Rich Show, your host Shamina Taylor sits down with Keira Brinton, an author activator, mother of five, and multi-millionaire entrepreneur who redefined her destiny after a painful 20-year marriage came to an end. With only $5,000 to her name, no home in her name, and five children depending on her, Keira made the courageous decision to walk away from everything she had built and trust that something greater was calling her foward. What unfolded next was nothing short of divine alignment. Keira shares how she went from rock bottom to generating $200K in one month, then scaling to multiple millions all through intuitive guidance, activating authors to birth powerful books, and building high-ticket transformational retreats on a private island. You'll hear how she matched the frequency of wealth, released fear, and created a soul-aligned business in under two years. This episode is for any woman who's felt the tug of "more" but fears the leap. It's raw, riveting, and a powerful reminder that faith, clarity, and aligned action can change everything. How to BECOME Unapologetically Rich yourself: ✨Grab your ticket for our in-person event in West Loop, Chicago October 2nd-3rd: The Wealth Consciousness Experience