Performance Matters | A 5 Moments of Need Podcast Series

In this Performance Matters Podcast episode, host Bob Mosher sits down with the 2025 5 Moments of Need Trailblazer Award winners, Karen Conlin and Alfred Remmits, to explore the transformative world of workflow learning and performance support. Listen as Karen, a learning professional from a Toronto law firm, and Alfred, a veteran in the learning and development industry, share their inspiring journeys of reimagining how organizations support employee performance. They dive deep into their groundbreaking projects, discussing how digital coaching and performance-first approaches have revolutionized learning in sectors ranging from healthcare to corporate consulting. Hear firsthand accounts of reducing onboarding times, increasing employee confidence, and solving complex information access challenges. The conversation tackles critical industry challenges, including the limitations of traditional training methods and the urgent need for adaptive learning solutions in a rapidly changing workplace. With candid insights into their professional struggles, breakthrough moments, and vision for the future of learning and development, Karen and Alfred offer a powerful narrative about innovation, persistence, and the critical role of performance support in modern organizations. This episode is a must-listen for learning professionals, leaders, and anyone interested in understanding how workflow learning can transform workplace performance and employee development.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Following a whirlwind spring and the successful 5 Moments of Need Summit, we're excited to debut the results from our first-ever State of Workflow Learning Survey. With input from 71 organizations across 15 different industries, this episode covers what L&D teams are actually doing when it comes to implementing workflow learning—and where there's still room to grow. We hope this episode sparks a broader conversation and encourages even more of you to contribute to next year's survey. If you want the full report and to participate in future research, tune in to find out how. Whether you're just getting started with workflow learning or have been leading the charge, this episode is your chance to reflect on where we are—and where we're headed. Give the episode a listen. Share it with your team. Let's keep building the future of performance support—together.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, we dive deep into a transformational element of the 5 Moments of Need methodology: the Critical Impact of Failure (CIF). Bob Mosher is joined by none other than Dr. Conrad Gottfredson—pioneer of performance-first learning design—to unpack the critical role CIF plays in shaping instructional decisions and, more importantly, organizational impact. Together, they explore why not all skills are created equal, how CIF can be used to prioritize learning investments, and how this simple yet powerful lens helps L&D professionals align efforts with true business risk and value. If you're ready to shift from training everything to enabling performance where it matters most—this episode is for you. Tune in for a compelling conversation that might just change how you define learning's value.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

What exactly is a Digital Coach, and how does it differ from AI-driven coaching tools? In this episode of the Performance Matters Podcast, Bob Mosher untangles the confusion surrounding Digital Coaches in relation to the 5 Moments of Need® framework. He explores how a Digital Coach serves as an essential performance-first solution—going beyond AI-driven insights to provide just-in-time, contextual support in the flow of work. Tune in to uncover the true role of a Digital Coach, why terminology matters, and how L&D professionals can leverage structured support to drive measurable business impact.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

This episode of the Performance Matters Podcast takes a fresh approach to the crucial shift from a training-focused mindset to a performance-driven strategy. This episode features, Donna Audritsh, an APPLY team member and an expert in conducting a Rapid Workflow Analysis (RWA)—the first step in transforming the way L&D supports workplace performance. Donna walks us through the critical role of the RWA in analyzing and mapping workflows to ensure that the learning support aligns seamlessly with business goals. Whether you're an instructional designer, learning leader, or performance consultant, this episode is packed with insights on how to become a more strategic partner within your organization. Listen now or download the episode to enjoy anytime!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

Conrad Gottfredson joins host, Bob Mosher, in this episode to explore the advanced principles of instructional design that go beyond the foundational methodologies of the 5 Moments of Need. This episode is a must listen if you're looking to dig deeper into agile instructional practices, the power of iterative design, and the critical role of minimum viable products in performance-focused learning. Bob and Con's discussion includes practical insights on targeted training, the distinction between learning something new versus learning more, and strategies to effectively manage change in the workplace Download or listen now and get ready to enhance your instructional strategies with cutting-edge practices and thought leadership from the best in the field!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2025 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, we dive into the transformative power of starting with the end in mind for learning and development (L&D) initiatives.  Guest, Jack J. Phillips, share his insights on shifting the narrative from being order-takers to strategic partners by focusing on measurable business impact. Bob and Jack explore the importance of aligning learning programs with organizational goals and unpack the "value chain" framework: Reaction, Learning, Application, Impact, and ROI. Tune in to discover practical steps to position L&D as a business-critical function, elevate the role of learning leaders, and deliver tangible, impactful results.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode of The Performance Matters Podcast, Bob Mosher reconnects with Josh Cavalier—AI expert, seasoned L&D innovator, and popular guest from our AI Matters series. Josh's return couldn't be more timely; the rapid evolution in AI since his last visit has reshaped not only technology but our roles within learning and development. Join Bob and Josh as they delve into AI's powerful, disruptive presence across industries, its intricate relationship with L&D, and what 2025 may hold for professionals navigating this shifting landscape. Listen or download now.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this insightful episode, we explore the importance of embedding evaluation and measurement directly into the design process, eliminating the costly pitfalls of treating it as an afterthought. Our guest, Patti P. Phillips of the ROI Institute, takes us through their 12-step, four-phase ROI methodology, explaining how strategic planning, data collection, and guiding principles create a defendable, scalable framework. We discuss the alignment of workflow learning with measurement, drawing connections between performance improvement and real-time data application. Whether you're a leader striving to measure the impact of initiatives or just looking to simplify data-driven decisions, this episode delivers practical tips to improve programs, processes, and outcomes. Tune in and discover how evaluation, when done proactively, transforms complexity into clarity.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions.  Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of aligning metrics with operational outcomes, highlighting how accurate data can enhance training and drive lasting business impact.  Tune in, or download now, for detailed insights on optimizing performance and maximizing ROI through smarter solutions.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell, Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights from his work, specifically around managing stakeholder expectations and implementing iterative design were crucial to success. Tom underscores the importance of building trust, celebrating small wins, and knowing when to seek new technological solutions. This episode is a must-listen for anyone looking to begin, or improve upon, their workflow learning journey. Tune in now, or download the episode, for a thoughtful conversation about continuous improvement, metrics, and the power of incremental progress!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies. Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher explore what "skills" truly mean in the context of learning design, the importance of blending training with on-the-job support, and how to navigate the complexities of technology and content management. Tune in to learn practical insights on moving from theory to real-world application in the 5 Moments of Need framework. Please note that some parts of the audio in this episode may be of lower quality due to connectivity issues. We apologize for any inconvenience.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Bob chats with Scott Schmoldt, Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams around a shared vision using the right language.  Listen or download this episode now to also hear Scott chat about the game-changing impact of measuring training outcomes and the ongoing challenge of getting learners to embrace this new mindset.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Suzan Haizlip, VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time. She emphasizes the importance of listening to business unit leaders, building relationships, and providing practical, accessible training solutions. Download, or tune in now, to gain valuable insights on how to position your L&D department as a trusted advisor and essential partner within your organization.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

This mini-series episode features Donna Audritsh, Senior 5 Moments of Need Consultant. Bob and Donna discuss how we, as an L&D industry, have strayed from our core objectives in instructional design and the necessity of refocusing on real-world performance and tasks. The conversation highlights the need for L&D professionals to integrate more closely with business goals, partner effectively with stakeholders, and redefine success beyond traditional training metrics. Download or listen now to this thought-provoking discussion that promises to reshape how you approach learning and development in your organization.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, Con and Bob kick-off a miniseries dedicated to exploring the essential technology stack that underpins learning and performance.  Over the course of the next 10 episodes, we will feature special guests to revisit key moments from the 2024 5 Moments of Need Summit, examine the evolution of learning technology in the L&D industry, and spotlight how these learning teams are skillfully integrating these technologies, and bringing their organizations along, to enhance performance. Listen to this series kick-off episode for more on the exciting content to come!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

Today's episode marks the conclusion of our AI Matters series, reflecting on the insightful conversations we've had over the past few months with our featured guests. Join hosts Bob Mosher and Chris King as they unpack these invaluable insights and discuss their implications for the future of learning, performance, and AI. Whether you're a long-time listener or new to the podcast, this episode provides a comprehensive wrap-up and sets the stage for essential industry discussions.  Tune in now, or download this episode, to explore how AI can transform L&D practices and create personalized, interactive learning experiences. Get caught up on the AI Matters series: AI Innovators in HR: Insights and Strategies Transforming L&D with AI: Markus Bernhardt's Vision Evolving Strategies: AI-Powered Learning Solutions at Meta Empowering L&D with AI: Strategies and Insights with Josh Cavalier AI Revolution in L&D: Challenges and Opportunities Exploring the Future of Technology and Learning with Mike Hruska AI in Action: Meta's Learning Content Management Revolution Navigating the AI Landscape: A Conversation with Vince Han AI Matters: An Exploration Into the World of AI and Workflow Learning

In this episode, we had the chance to sit down with both Kevin Oakes and Judy Albers from i4cp to delve into the research they've conducted around the transformative impact of AI on HR. Listen as hosts Bob Mosher and Conrad Gottfredson explore the current state of AI adoption in HR, highlighting both the opportunities and challenges faced by organizations, as well as the the integration of AI in learning and development, talent acquisition, and people analytics, with this episode's featured guests. Judy and Kevin also share how leading companies are leveraging AI to enhance their HR practices and how to address common concerns about AI replacing jobs. Listen or download now and be sure to check out Judy's mini toolkit below! We have one episode remaining in the AI Matters series, get caught up now! Transforming L&D with AI: Markus Bernhardt's Vision Evolving Strategies: AI-Powered Learning Solutions at Meta Empowering L&D with AI: Strategies and Insights with Josh Cavalier AI Revolution in L&D: Challenges and Opportunities Exploring the Future of Technology and Learning with Mike Hruska AI in Action: Meta's Learning Content Management Revolution Navigating the AI Landscape: A Conversation with Vince Han AI Matters: An Exploration Into the World of AI and Workflow Learning Judy's Mini Toolkit Webinar, Demos, Courses ·        AI Acumen Collection ·        How Service Now is Building an AI Culture in HR ·        Generative AI Resource list​ Judy's Favorite AI Experts ·        On LinkedIn, follow Ethan Mollick, Allie Miller, and Conor Grennan (whose GenAI QuickStart Guide is great!) AI Governance ·        World Economic Forum's white paper + toolkit, Human Centred AI for HR​ ·        The U.S. Department of Commerce's 48-page Risk Management Framework​ ·        The White House created an AI bill of rights​   How HR is using AI Read the report Is HR Already Behind in the AI Revolution? Check out i4cp's List of HR Use Cases ​ The World Economic Forum provides a free AI Procurement in a Box Toolkit  

In this episode of the AI Matters Series, hosts Chris King and Con Gottfredson interview Markus Bernhardt, Chief AI Strategist at Endeavor Intelligence, about the evolving role of AI in L&D. Bernhardt shares his unique journey from Special Forces instructor to AI leader, emphasizing practical AI applications, hands-on learning, and the shift from content-focused AI to multimodal experiences.  He discusses the importance of developing AI policies and strategies for integrating AI tools within organizations, offering valuable insights for both AI beginners and seasoned professionals.  Tune in now, or download this episode, to explore how AI can transform L&D practices and create personalized, interactive learning experiences. Get caught up on the AI Matters series: Evolving Strategies: AI-Powered Learning Solutions at Meta Empowering L&D with AI: Strategies and Insights with Josh Cavalier AI Revolution in L&D: Challenges and Opportunities Exploring the Future of Technology and Learning with Mike Hruska AI in Action: Meta's Learning Content Management Revolution Navigating the AI Landscape: A Conversation with Vince Han AI Matters: An Exploration Into the World of AI and Workflow Learning We have one episode remaining in the series where we talk to Kevin Oakes!

In this episode host, Dr. Con Gottfredson, sits down with Allen Koh from Meta's Global Operations Learning Organization, to discuss the design and implementation of the AI-powered learning solutions Allen has been leading at Meta. Allen and Con chat about how he stays future-ready amidst today's challenges and future uncertainties, shedding light on the evolving landscape of AI in L&D and offering inspiration for those eager to embrace future-ready practices. Download or Listen Now! Get caught up on the AI Matters series: Empowering L&D with AI: Strategies and Insights with Josh Cavalier AI Revolution in L&D: Challenges and Opportunities Exploring the Future of Technology and Learning with Mike Hruska AI in Action: Meta's Learning Content Management Revolution Navigating the AI Landscape: A Conversation with Vince Han AI Matters: An Exploration Into the World of AI and Workflow Learning Continue to tune in here for more captivating discussions on the future of learning. Upcoming episodes include guests: Markus Bernhardt and Kevin Oakes.

Join host, Con Gottfredson, as he welcomes this episode's guest, Josh Cavalier to explore the pivotal role of L&D in harnessing the potential of AI within organizations.  Josh, a seasoned leader in AI, shares insights from his 30-year career journey, highlighting the evolution of technology and its impact on human performance. Listeners gain valuable insights into building AI literacy, crafting AI policies, and navigating the evolving landscape of AI technologies. Con and Josh also emphasize the importance of collaboration between L&D, HR, and other functions to drive successful AI adoption and mitigate risks. Download or Listen Now!   Missed an episode in the AI Matters series? AI Revolution in L&D: Challenges and Opportunities Exploring the Future of Technology and Learning with Mike Hruska AI in Action: Meta's Learning Content Management Revolution Navigating the AI Landscape: A Conversation with Vince Han AI Matters: An Exploration Into the World of AI and Workflow Learning Continue to tune in for our upcoming captivating discussions on the future of learning. Upcoming episodes include guests: Markus Bernhardt, Allen Koh, and Kevin Oakes.

In this AI Matters episode, Sarah Mercier, CEO of Build Capable, shares her perspectives on how generative AI is reshaping training paradigms. Listen as Sarah shares how she believes AI can save time, enhance access to learning opportunities, and promote inclusion for historically marginalized groups. She also emphasizes the need for healthy skepticism and rigorous verification of AI-generated content. Finally, as an early adopter of technology, she provides practical advice for L&D professionals navigating this dynamic field. Tune in to explore the potential, challenges, and ethical considerations surrounding AI in learning and development.  Please Note: Sarah mentioned the term "accessibility dongle" in error a few times throughout this episode. She meant to use the term "disability dongle". Reference: https://blog.castac.org/2022/04/disability-dongle/ Missed an episode in the AI Matters series? Exploring the Future of Technology and Learning with Mike Hruska AI in Action: Meta's Learning Content Management Revolution Navigating the AI Landscape: A Conversation with Vince Han AI Matters: An Exploration Into the World of AI and Workflow Learning Continue to tune in for our upcoming captivating discussions on the future of learning. Upcoming episodes include guests: Markus Bernhardt, Josh Cavalier, Allen Koh, and Kevin Oakes.

This AI Matters episode dives deep into the intersection of technology and learning with our special guest, Mike Hruska. With a background in research for the National Institute of Standards and Technology (NIST), Mike brings a wealth of knowledge and experience to the table as a technologist and design thinking practitioner. Listen as Mike shares his perspective on the significant gap between the potential of educational technology and its actual impact on efficacy. Drawing from his expertise, the dialogue explores how this realization led him to delve into the intersection of technology, people performance, and learning. Download/Listen Now!   Missed an episode in the AI Matters series? AI in Action: Meta's Learning Content Management Revolution Navigating the AI Landscape: A Conversation with Vince Han AI Matters: An Exploration Into the World of AI and Workflow Learning Continue to tune in for our upcoming captivating discussions on the future of learning. Upcoming episodes include guests: Markus Bernhardt, Sarah Mercier, Josh Cavalier, Allen Koh, and Kevin Oakes.

Welcome to the latest episode of our AI Matters series! In this installment, we delve into the world of AI in workplace learning with Angie Hubert, a learning leader at Meta. Join us as we explore Angie's journey and how AI is revolutionizing her organization's content management. Explore the pivotal role of frameworks such as the Five Moments of Need and single source publishing in shaping cutting-edge AI solutions. Don't miss out on this insightful episode as our team tackles the complexities, challenges, and exciting prospects of integrating AI into workplace learning.   Missed an episode in the AI Matters series? Download and listen now: Navigating the AI Landscape: A Conversation with Vince Han AI Matters: An Exploration Into the World of AI and Workflow Learning Continue to tune in for our upcoming captivating discussions on the future of learning. Upcoming episodes include guests: Mike Hruska, Markus Bernhardt, Sarah Mercier, Josh Cavalier, and Allen Koh.  

This AI Matters episode features Vince Han, the visionary CEO and founder of Mobile Coach.  Chris, Con, and Vince discuss the vast potential of AI in learning, the significance of robust frameworks, and the crucial need for guardrails in the AI landscape. They also uncover real-world examples, heed cautionary tales, and peer into a future where AI seamlessly integrates into our daily work.  Download or listen to the episode now!     Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

Discover the importance of aligning training with the critical moments of Apply, Change, and Solve, and how Erwin's team successfully implemented a Digital Coach to meet theses diverse needs of their workforce.  The dialogue in this episode challenges traditional learning norms and sets the stage for a performance-first mindset in a regulated industry. If you're navigating compliance training, seeking to enhance employee productivity and performance, or just curious about the future of L&D, this podcast is a must-listen. Erwin De beuckelaer is the Director of Innovation and R&D Quality at Johnson & Johnson Innovative Medicine.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

Welcome to AI Matters, a new series within the Performance Matters Podcast. This series aims to bring order and focus to the AI discussions, exploring how it aligns with frameworks like the 5 Moments of Need and learning content management. Throughout the coming months we'll be sharing both expert insights and real-life examples from practitioners.  Episode One is just around the corner, featuring a co-host who will undoubtedly rock your world! But first, dive into the kickoff discussion with co-hosts Conrad Gottfredson and Bob Mosher as they dissect AI's role in the industry. Stay connected, stay engaged, and let's collectively embrace the future of AI in performance. Join us bi-monthly as we navigate the intricate landscape of AI's impact on our professional landscape.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

Discover the power of the 5 Moments of Need in manufacturing as John Linderman from General Mills takes center stage in this episode of the Performance Matters Podcast. Listen to hear how the General Mills team tackled high turnover challenges by introducing a cutting-edge digital coach for real-time learning. John discusses his team's insights on the coaching model, their swift workflow analysis, and conquering obstacles in the manufacturing landscape. He also shares valuable advice around the benefits of forming cohorts, strategic partnerships for initial implementation, and aligning efforts with the methodology's principles.  Enjoy the episode!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2024 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode, we are honored to have the esteemed Dr. Conrad Gottfredson, podcast co-host and 5 Moments of Need methodology visionary, join us to delve into the contemporary and crucial topic of skills and skillsets. In this discussion, Con shares invaluable insights on building and sustaining skillsets, aligning them with workflow learning, and ensuring they stand the test of time. Enjoy the episode!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode of the Performance Matters podcast series, Bob Mosher welcomes Dr. Conrad Gottfredson, pioneer of the 5 Moments of Need, to discuss the importance of knowledge and content management within the context of workflow learning. Listen to dig deeper into the three key steps he suggests to start embracing content management: structuring content, consolidating deliverables, and defining the lifecycle of content.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, attend the 5 MoN Summit, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode of the Performance Matters Podcast Series, Bob Mosher and Sue Reber delve into the significance of targeted training within the realm of the 5 Moments of Need. They explore the evolution of instructional design from traditional classroom-based approaches to a more dynamic and impactful method. As you'll hear, Sue Reber stresses the importance of critical skills, noting the shift from merely imparting knowledge to hands-on, targeted learning experiences. The two also underscore the relevance of the digital coach, an essential tool designed to support learners across all 5 Moments of Need, and the need for SMEs and L&D leaders to keep an open mind, start small to validate the effectiveness, and pave the way for better learning outcomes. Their shared expertise and insights promise to guide organizations towards embracing more efficient and impactful learning methods.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode hosts Bob Mosher and Con Gottfredson discuss the challenges of transitioning from a training mindset to a performance mindset. They share a real-life scenario where a long-standing training program was held up as a success story, despite its limitations. Download or Listen Now!   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved. 

Welcome to the 75th episode! This episode is a special one, in it you'll hear host, Bob Mosher, reflect on his view of the learning and development field's journey to-date. For almost 20 years, we've heard familiar challenges in our industry: needing a seat at the table, ROI struggles, avoiding the role of order takers, and being left out of strategic conversations. Listen to why Bob feels it's time we address why these challenges persist and how we can change the narrative. The episode discusses reframing our purpose, moving beyond traditional training, and embracing workflow learning to create lasting impact. Your feedback and thoughts on this topic are invaluable as we continue this conversation.   Have questions about this content or another resource on the site? Let us know! Use this form to let us know you're interested in scheduling a call with a member of the team. We're always happy to discuss your current, future, or aspirational initiatives in real-time. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved. 

In this podcast episode, Bob Mosher discusses the shift from traditional training methods (ADDIE) to the EnABLE methodology for more effective job performance in the workplace. Listen as he delves into the transformational shift in mindset and operational strategies towards a performance-first approach, fostering a dynamic blend of targeted training and digital coaching. Discover how this change can save money, improve workforce efficiency, and drastically improve the way we design learning. Listen or download the episode now to begin changing mindsets. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved. 

  In this episode, Sue Reber, the Executive Director of Consulting Services at APPLY Synergies, delves into the tactical aspects of implementing a workflow learning solution.  In her conversation with Bob Mosher she highlights the significance of aligning with the workflow, prioritizing job performance, delivering focused support, and integrating the digital coach into training. She walks through how these principles play a pivotal role in maximizing the efficiency and effectiveness of learning solutions within the flow of work. Listen Now! For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved. 

Carol Stroud, Senior Strategic Consultant at APPLY, discusses how to strategically partner with the business through the successful completion of workflows. "Knowing stuff" is not good enough. You must impact the workflows and measure actual job performance. Hear how it's done, listen or download the episode now. For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved. 

Bob Mosher and Einar Schow, CEO of APPLY Synergies, discuss how to align your learning initiatives with the larger business needs. They hit on the topics of: key business drivers and the challenges in understanding them, evolving skills and roles, the rise of L&D, and the elusive ROI. Listen or download this episode now to help create your business case for workflow learning. For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode Bob Mosher and Chris King, Executive Director of the 5 Moments of Need Academy, explore what a Digital Coach is – and isn't. They discuss whether or not the Digital Coach is a technology, what principles make up it's framework, and how the LMS journey maps to it. Listen or Download the Episode Now! For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved. 

This episode features Sara Chizzo, APPLY Synergies', Director of Sales, along with co-hosts Conrad Gottfredson and Bob Mosher. Their discussion is focused on Sara's background in measurement and analytics in learning and how the embedding of learning in the flow of work can truly measure impact, effectiveness and return on investment for organizations and their learning programs. For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

Donna Audritsh, one of APPLY's senior 5 Moments of Need consultants, shares with host, Bob Mosher her 13 tips for facilitating a successful RWA. Listen or download the episode now. For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

The start to a new year wouldn't be complete without a look ahead! In this first episode of 2023, hosts Bob Mosher and Conrad Gottfredson comb through current trends, statistics, and usage reports with APPLY team member Brooke Thomas-Record to discuss opportunities where workflow learning will have a real impact this year—and beyond. Specifically, the team dug deeper into these four workplace trends: Reskilling/Upskilling Improving the Employee Experience Supporting Internal Mobility Pivoting Toward Hybridization Download or listen now to ensure your organization remains relevant and works to put performance first this year!   List of research and reports reviewed to facilitate this discussion: 10 Learning & Development Trends for 2022 – from HRD (theHRDIRECTOR) L&D Global Sentiment Survey 2022: The Long Shadow of Covid-19 – From Donald H Taylor 360Learning – Our 2022 Report on the State of Learning in the Flow of Work World Economic Forum: The Global Risks Report 2022 17th Edition LinkedIn Learning 2022 Workplace Learning Report 2021 Deloitte Global Human Capital Trends Special Report The Post Pandemic Economy: The Future of Work After COVID-19 (McKinsey Global Institute, February 2021) Mind Tools for Business Annual L&D Benchmark Report 2022 NovoEd November 2022 Report: The Great Workplace Disconnect…and How to Solve It Gartner Webinar: Top 5 Priorities for HR Leaders in 2023 For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Ready to make the shift to put performance first? Bring your team to our 2023 Summit. Registration closes this month!

Are you working to build a "skilled" or "skillful" workforce? The difference does matter. In this episode Bob Mosher digs into our "skill initiatives" to ensure we are not making past mistakes.  Listen now to hear Bob's views on where we need to head with our "skilling" solutions. For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Ready to make the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open.

Hosts Bob and Con sit down with John Townsend, vice president of FuturePlan by Ascensus, to discuss how people, processes and technology all come together in conjunction with learning and performance support. Listen, or download now, to hear why John believes, "change does not mean transformation" and where your focus should lie when merging great training with performance support. For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Already making the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open. Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved. 

As a Performance Matters Podcast listener, you've heard all about the methodology, the basis for why performance-first is no longer a nice to have, but a necessity and the success stories of those who have implemented workflow learning via the 5 Moments of Need framework. Now, we tackle the top question our team gets asked...,"So what does it look like?"  Listen or download the episode now. For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Already making the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open.  

Cindy Huggett sits down with host, Bob Mosher, to discuss her views on virtual instruction, the misses she's seen in the mad rush to make all learning virtual in the last few years, and how virtual instruction can (and does) play a critical role when putting performance-first. Listen or download the episode now.   For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Already making the shift to put performance first? Bring your team to our 2023 Summit. Registration is now open. Learn more about Cindy's work and preorder her book.   Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved. 

In this Experience Matters episode Bob Mosher sits down with Jill Busch, Director of Learning and Development at ManpowerGroup, to discuss her experience with changing learning in organizations and how she approaches the challenge of leading the horse to water and helping it dip their nose in a bit. Listen or download now! For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

This episode features Guy Wallace, who sat down with Bob to discuss his experience with putting performance first. Listen as they chat about everything from stakeholder management and technology, to measurement, common objections, and how to get started with embedding your organization's learning in the flow of work.  For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved. 

In this episode host Bob Mosher sits down with Oliver Kern, a consultant, trainer and coach, who first built a performance-first solution as a non-learning leader. Listen as he discusses how he shaped stakeholder content into what was truly needed and made it stick. For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.       

This episode takes a deep dive into the technology ecosystems needed to implement workflow learning using The 5 Moments of Need framework. Host, Conrad Gottfredson, along with his guests, Carol Stroud and Sue Reber, walk you through content and maintenance, delivery and optimization, and then tracking, measuring and reporting--all in relation to technology. Download and Listen Now! For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.    

Hosts Bob Mosher and Conrad Gottfredson discuss a question they'd never been asked...until now! Download and listen to their discussion around when not to create training. Then, make your plans join us on April 27th at 1 pm ET where we will continue this discussion, live, as a community. Save Your Seat! For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.

In this episode Katie Coates, director of learning at McKinsey and Company, shares with Bob Mosher her latest findings and research behind the true power of performance support. Specifically she addresses, how organizations can think about performance support to solve a broad range of performance challenges; best practices, lessons learned, techniques and strategies for successfully implementing performance support, and; a change model to help drive adoption of performance support in your organization. Download and listen now. For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.