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Over the last decade, the business world has seen a significant shift towards customer-centricity, and companies are increasingly realising the value of investing in customer success. But what exactly is customer success, and how can it benefit both the customer and the organisation? This week I'm joined by Jason Noble, the VP of Global Customer Success at Vinli. With over 20 years of executive-level experience leading post-sales organisations, Jason highlights the challenge of defining customer value. Metrics like time to value, NPS, customer satisfaction, and revenue retention rates help track value. Identifying value moments in the customer journey and conducting periodic reviews can ensure customer satisfaction. It's crucial to be selective in surveys and ensure customer comprehension to avoid fatigue. Internally, value propositions that translate to customer value are essential. Jason warns against exceeding expectations at the cost of the business and neglecting external factors affecting customer needs. He also predicts there will be a growing emphasis on value delivery, especially in light of current economic challenges.
In our second Episode, Mike is joined by Ben Stineman, Vice President of Infrastructure and Security at Vinli Incorporated. Ben will explain what it takes to start from scratch or migrate to Cloud Native. As a networking expert, he shares his personal experience at Vinli along with helpful tips you need to understand the ins-and-outs of Cloud Native.
Raised in a mixed refugee area in Lebanon, Mark Haidar discovered technology at a young age. With aspirations to create a better world through technology, Mark co-founded multiple tech companies in the USA, including Dialexa, Vinli, Robin, and Rosy. In this episode, we discuss how Mark was smuggled out of Lebanon during the 2006 war and overcame incredible obstacles to co-found two thriving technology companies. We also discuss his approach to challenges and how and builds successful teams. We want to hear from you! Can you please take 2 minutes and fill out this brief survey so we can provide you with more content that you love to listen to? _______________ ABOUT THE BLUEPRINT PODCAST: Dr. Erik Korem's podcast, The BluePrint, is for busy professionals and Household CEOs who care deeply about their family, career, and health. Dr. Korem distills cutting edge-science, leadership, and lifeskills into simple tactics optimized for your busy lifestyle and goals. Dr. Korem interviews scientists, coaches, elite athletes, entrepreneurs, entertainers, and exceptional people to discuss science and practical skills you can implement in your life to become the most healthy, resilient, impactful version of yourself. On a mission to equip people to pursue audacious goals, thrive in uncertainty, and live a healthy and fulfilled life, Dr. Erik Korem is a High Performance pioneer. He introduced sports science and athlete tracking technologies to collegiate and professional (NFL) football over a decade ago, and has worked with the National Football League, Power-5 NCAA programs, gold-medal Olympians, Nike, and the United States Department of Defense. Erik is an expert in sleep and stress resilience, and he is the Founder and CEO of AIM7, a wellness app that provides custom exercise recommendations to improve the outcomes of programs and workouts you already love. It unlocks existing data from wearables and other apps to provide empathetic and scientific guidance that's perfectly in tune with your mind and body. _______________ SUPPORT & CONNECT: Instagram - https://www.instagram.com/erikkorem/ Twitter - https://twitter.com/ErikKorem LinkedIn - https://www.linkedin.com/in/erik-korem-phd-19991734/ Facebook - https://www.facebook.com/erikkorem Website - https://www.erikkorem.com/ Newsletter - https://erikkoremhpcoach.activehosted.com/f/1 _______________ QUOTES: “The key is using stress and being able to adapt to it and improve. That's what high performance is to me, the ability to adapt rapidly so you can achieve your potential. There are five key pillars to creating the conditions for adaptability: sleep, exercise, mental resilience, nutrition, and community/relationships.” Dr Erik Korem “I maybe have a different concept on leadership. To me, leading is a verb. If you're leading, you're a leader. If you're swimming you're a swimmer, if you're driving you're a driver. If you're leading you're by definition a leader. I define leading as being looked to in a particular moment to make a decision or perform an action based on your unique gifts and abilities. So by that definition, everybody is a leader. All rank and role really describe is how many people are hoping you get it right when it's your turn to wear the weight.” - Clint Bruce John Danaher on high performance mindset and resilience: “Whenever you are sparring, your mind will have a given direction of focus. The most basic division is between self focus and focus on the opponent.” - John Danaher on high performance mindset and resilience Blue Print host Dr. Erik Korem on high performance mindset and resilience: “In sport, our goal is to develop the most adaptable athletes with the most resilience who can consistently obtain their high performance mindset and potential.” - Dr. Erik Korem on high performance mindset and resilience, host of The Blue Print John Danaher on high performance mindset and resilience: “Philosophy was crucial because it is among the best means of developing a problem solving mindset.” - John Danaher on high performance mindset and resilience Blue Print host Dr. Erik Korem on high performance, performance mindset, and resilience: “The key is using that stress and being able to adapt to it to improve. That's what high performance to me is: the ability to adapt rapidly so you can achieve your potential.” - Dr. Erik Korem on high performance, performance mindset, and resilience, host of The Blue Print John Danaher on high performance mindset and resilience: “The greatest determinant of the outcome of your matches over time by a landslide is your training and lifestyle mentality. This is the high performance mindset you carry every day as you train and progress.” - John Danaher on high performance mindset and resilience _______________ Hot Pie Media is an on-demand digital audio/video entertainment network with interests primarily in the creation of original, relevant and entertaining podcasts. See omnystudio.com/listener for privacy information.
Cedar Falls isn't new to the broadband game. Rob, an avid mountain biker and both CTO and Director of Communications Services at Cedar Falls Utilities, has been captaining the nationally leading broadband infrastructure in Cedar Falls for over seven years, notching a presidential visit in 2015, named fastest ISP in the nation by PCMag in 2020, Best Gaming ISP in the Nation in 2021, as well as being the first gigabit and then 10gig community in Iowa and one of the first for both in the U.S. And Ben, the VP of Instructure & Security for Vinli and also certified drone pilot as the founder of ROTOR VISUAL, has been a regular superuser of that infrastructure for over a decade. We jump in to talk about what all of that means, why it matters for entrepreneurship and tech development and go into (probably too much) detail on the future of network technology and edge computing (let's talk Kubernetes).
Vinli’s VP of Customer Success, Jason Noble, shares advice for when CSMs should be introduced in the sales cycle and how they can position themselves when talking to Sales and to customers pre-sale.
Vinli’s VP of Customer Success, Jason Noble, offers specific changes companies can make to their Sales and Customer Success team incentives that ultimately drive better customer outcomes.
This week we spend time with Co-Founder and Chief Executive Officer of Dialexa, Scott Harper. Scott Harper is the Co-Founder and Chief Executive Officer of Dialexa, a technology consulting firm founded on the belief that every industry would be won with technology. Dialexa works with category winning companies to deliver exceptional client experiences, new digital products, and proprietary technology that delivers competitive advantage. Clients include world-class brands such as Boston Consulting Group, Toyota, Topgolf, Unisys, Genentech, and Audi. Under Scott’s leadership, Dialexa has received numerous awards such as: Inc Magazine’s Best Workplaces, Dallas Business Journal’s Best Places to Work, and Entrepreneur.com as one of the top entrepreneurial companies in America for several years in a row. Additionally, Dialexa has been recognized by Forrester many times for such accolades as being ranked as a leading Digital Experience Service Provider. Scott has also personally received many honors and awards including the Ernst & Young EY Entrepreneur Of The Year award, D CEO Dallas 500 award, and the Dallas Business Journal’s 40 Under 40 Award. Along with running Dialexa, Scott is a founder and former Chairman of Vinli, a founder and board member of Rosy Wellness, and was a founder and board member of Robin Technologies - all companies born out of Dialexa’s incubator, Dialexa Labs. He also serves on the board of the Lone Star Chapter of YPO as membership chair, is an Operating Partner with Alturus Capital, and serves on the SMU Computer Science Department Advisory Board. Scott has a BS in Mechanical Engineering with a Biomedical Specialization from Southern Methodist University. He resides in Dallas with his wife, Lyndsey, and their three children, Scarlett, Camille, and Clifton.
This week is an interesting one for me. Typically I research the guest, communicate before hand, and then sit down for an interview. However, this time, one of my early guests Steve Ray suggested I have Ray Hernandez on the show. Plot twist... I went in blind to this, and Ray Hernandez went in blind on this. What we unravelled in our short time together was really interesting insights on entrepreneurship, drive, and design. Plus a really fascinating story about how Ray struck a deal with Mark Cuban.Find ray on linkedin: https://www.linkedin.com/in/rayhernandez/Check out where he works: https://www.vin.li/-Feel free to stalk 'Experience Design w/ Tony Daussat' on Instagram at @xdpodcast -As always thank you for listening, and if you enjoy what you're hearing, please share with your friends and co-workers :) -If you are feeling EXTRA inspired, I would love for you to check out my Patreon page here: https://patreon.com/xdpodcast#staycuriousSupport the show (https://www.patreon.com/xdpodcast)
This is episode #48 of Custom Made, and this week I’m sitting down with Dr Lyndsey Harper, Founder and CEO of Rosy, the latest company to come out of Dialexa Labs. Dialexa Labs is the internal innovation and development engine here at Dialexa. Whilst the vast majority of our day-to-day work is focused on providing technology and product development services for our clients, Dialexa Labs provides a channel for creativity and ideas from within our organization. For those ideas that we see have high potential, we use our own resources, team, and The Dialexa Method we apply to our clients' business challenges, to create unique product offerings and spin out new companies. Other the past few years Dialexa Labs has produced a number of successful companies. This includes connected car platform and the first Dialexa Labs company - Vinli - who just recently closed a $13.5 million Series B round of funding. You can hear all about Vinli and their amazing journey to date in one of my earlier episodes of Custom Made with founder and CEO Mark Haidar. Also, for those that are interested in another of our Dialexa Labs company, Robin Autopilot, you can listen to founder and CEO Justin Crandall discuss the opportunities robots bring to disrupting the lawn care industry. I’ve included links to both of these in the show notes at Dialexa.com. And now to our latest company - Rosy. Rosy is empowering women across the US with resources for their sexual wellness. Currently 38% of women in the US are suffering from low sexual desire. Today Rosy provides these 31 million women with hope, community, and real solutions. Rosy has created the first of its kind mobile application with physicians and psychologists that connects women who have low sexual desire with evidence-based resources for improvement. You can find more information about Rosy at meetrosy.com. During this weeks episode, Rosy founder and CEO, Dr Lyndsey Harper, shares her journey to becoming the founder of a technology company and launching a new product that addresses the massive deficit of resources and solutions for woman who were suffering with low libido and sexual dysfunction. Dr Harper talks about how she continues to dedicated her career to bringing awareness, education, and resources to both physicians and patients about these very common but rarely discussed issues that can often leave women feeling isolated and ashamed.
We are on episode #25 and this week I talking again with Dialexa’s Head of Engineering, Samer Fallouh. Samer has joined me previously on Custom Made to discuss how IT and product development teams within enterprise organizations need to bring modern product development methods to legacy IT operations or face disruption - you can hear more about this in Episode #15. Samer is a technologist with over fifteen years experience in building custom software and hardware products to successfully drive digital transformation at enterprise organizations, and partner with startups who have received funding and now need a technology team to bring their product to market so that it is scalable, secure and built for their user needs. Samer joined Dialexa as employee number three and has been instrumental to the growth of the company. Starting as a Solutions Engineer, Samer quickly moved into an Engineering Project Lead role, and today, he serves as Partner at Dialexa over seeing both the Software and Hardware Engineering practices. On this weeks episode Samer and I are discussing the challenges and opportunities that live at the intersection of hardware and software product development. Samer’s early experience with sensors and connected devices nearly ended up with him suing Microsoft! - I’ll let him share that story. At Dialexa, one of Samer’s first IoT projects was building the connected car company Vinli - you can hear this whole story in Episode #3 of Custom Made when I sat down with founder and CEO Mark Haidar. Now that the interest with IoT has peaked in recent years and connected products are becoming more common, Samer outlines a number challenges that companies need to plan for when building these products including cost and timeline. For example, companies have gotten used to the rapid release timelines in software but that is not possible with hardware - even on IoT projects, software and hardware need to be managed as separate sub-projects with their own processes but with the right connective tissue to make sure that integration points happen throughout the build. There is a need to use 3rd party hardware products in the early stages of your product development to save time and money, but problems will start to occur if you become dependent on using 3rd parties for your device. You are constrained by those suppliers, their business and product growth, and it may leave you not being able to scale or add the features you need in the future. From where Samer sits today, the future of pairing data from IoT sensors and digital data is significant. This combined having historical data integrated with real-time data to empower data-driven decisions is the IoT business opportunity of today and the future.
Steven Ray, Chief Creative Officer at Dialexa, is an award-winning Creative Director and Interaction Designer with over 12 years of focus in interaction, visual, and interface design of: websites, software, mobile applications, and product design. He’s worked on an array of products for a diverse range of clients and industries such as Amazon, Evernote, Shopsavvy, FOX entertainment, Appcelerator. Steve is one of the founding members of Dialexa, as well as the two Dialexa Labs companies, Vinli and Robin, that have been on previous episodes. When Steve joined Dialexa back in 2012 he brought along a more comprehensive view on the role of design within our approach to custom product development. Today, Steve leads experience and creative direction at Dialexa partnering closely with clients and developers to create a seamless user experience. He believes that focusing on the user frequently gets shadowed by focusing on the interface and that it’s important to learn about the person and cater the technology to the user rather than make the user figure out how to use the technology or interface. Steve and his team continually bring the latest thinking and techniques in how we design products here at Dialexa, both visually and from a user experience - there is a difference between these two approaches that should never be undervalued. After all the user experience design of a product is such a crucial part of the product’s adoption, engagement, and the eventual business impact. This episode of Custom Made is about the value of designing the wrong product. Now designing the wrong product may sound counterintuitive but stay with me on this. It is a very expensive way to evaluate a new product if you only align stakeholders’ product vision, test with users, and iterate on the user experience once it is in development. You lose both valuable time and money as you revisit/redesign and redevelop features and workflows. With the need to get a product to market quickly, without rushing out poor quality products, identifying ways to be more efficient throughout the product development process is critical. Gaining alignment on the product as early on as possible in the process is a key step to creating a successful product, in a timely manner. For example, stakeholders involved in a project always have a different image in their mind of the what the product is or can do, and it is not until they have something they can see and react to do you really get a true understanding of their expectations of the product. Therefore taking additional time during the research and design to explore and test a range of product sketches and designs can save you time in the long run. After all, if a picture paints a thousand words, then even a basic sketch of your product is more impactful for product alignment than a feature list or product description. Be sure to tweet at me https://twitter.com/dougplatts and let me know what you think of the show. Follow Dialexa on: Instagram: https://www.instagram.com/dialexa/ Facebook: https://www.facebook.com/dialexa/ LinkedIn: https://www.linkedin.com/company/dialexa Soundcloud: https://soundcloud.com/custom-made-di... iTunes: https://itunes.apple.com/us/podcast/c... Twitter: https://twitter.com/dialexa Medium: https://medium.com/back-to-the-napkin Podcast: https://by.dialexa.com/topic/custom-made YouTube: https://www.youtube.com/c/Dialexa Subscribe to our weekly newsletter for our latest content and top weekly reads here: https://by.dialexa.com/newsletter-signup
We are on episode #06 of Custom Made and I’m talking with Justin Crandall, co-founder and CEO of lawn care company Robin Autopilot. Robin Autopilot is on a mission to disrupt the multi-billion dollar lawn care industry by delivering a better customer experience through modern technology, oh and bringing robots to your home - can't forget the robots! Robin is the second company to come out of Dialexa Labs, our internal incubator here at Dialexa - the first company was connected car platform, Vinli, which you can hear more about in episode #03 of Custom Made when I sat down with Vinli CEO Mark Haidar. Here are a couple of facts about the lawn care industry that you may not be aware of: - It is a multi-billion industry in the US, with no clear national, or even regional, lawn care leader - which makes for an interesting business opportunity. - Other than the mowing and lawn care equipment, technology has never been part of the user experience. And speaking of the equipment: - Just one hour of mowing emits as much pollution as 11 hours in your car. - One gas mower spews 87 lbs. of the greenhouse gas CO2, and 54 lbs. of other pollutants into the air every year. - Over 17 million gallons of gas are spilled each year refueling lawn and garden equipment – more oil than was spilled by the Exxon Valdez. All of these points led to Robin, and it’s evolution over the past three years. In 2015 Justin and his co-founder Bart Lomont launched an Uber-for-Lawns business that grew to $5 million in just 2 years. In that short time they completed more than 100,000 lawn care jobs and also experienced every challenge you can imagine, from truck breakdowns, to crew members that don’t show up for work, to unprecedented amounts of rain. Also, because of this growth, they were now also a big contributor to one of the greatest sources of pollution in the United States - dirty, gas-powered lawn equipment. This caused Justin, Bart and their team to pause and look at this problem - there must be a solution they could bring to market. Today Robin is the first of its kind Robotics as a Service offering for your lawn that has competed at TechCrunch Disrupt’s Startup Battlefield and Shark Tank. During our conversation, Justin shares the full story of Robin, how they brought custom products and technology to an industry ripe for disruption, and how their business came to an inflection point last year as to which path and offering they wanted to focus their passions and business on. Be sure to tweet at me twitter.com/dougplatts and let me know what you think of the show. Follow Dialexa on: Instagram: www.instagram.com/dialexa/ Facebook: www.facebook.com/dialexa/ LinkedIn: www.linkedin.com/company/dialexa Soundcloud: @custom-made-dialexa iTunes: itunes.apple.com/us/podcast/custo…d1332213517?mt=2 Twitter: twitter.com/dialexa Medium: medium.com/back-to-the-napkin Podcast: by.dialexa.com/topic/custom-made YouTube: www.youtube.com/c/Dialexa Subscribe to our weekly newsletter for our latest content and top weekly reads here: by.dialexa.com/newsletter-signup
This week on Custom Made I'm joined by serial entrepreneur, Dialexa Chairman, and Vinli CEO Mark Haidar who is sharing the chapters to date that tell the story of connected car platform, Vinli - from conception, to product launch at TechCrunch Disrupt's Startup Battlefield, and beyond. Mark discovered technology at a young age thanks to a couple of computers donated to his school by the United Nations. Born and raised in Lebanon, Mark founded his first tech company by the age of 17, and built award-winning technology systems before his 21st birthday. After moving to the U.S. to study at the University of Detroit Mercy, Mark led the development of a connected car project for the US Army. With aspirations to create a better world through technology, Mark co-founded Dialexa with our CEO, Scott Harper. As Dialexa grew they developed an internal incubator, Dialexa Labs, that has spun out three companies including Vinli, the world’s leading connected car platform, and Robin, the world's first robotic mowing service. Today, Mark is the Chief Executive Officer of Vinli, and sits on the board of Vinli, Dialexa, Nara, Robin Technologies, UNICEF USA (Great Plains Region), and is an active member of YPO. When he’s not in Dallas, Mark is sharing his story on the global stage, and advocating for children and refugee rights. The Dialexa Labs team designed and developed Vinli with the original mission of making the most disconnected mobile device in the world - automobiles - connected! The team conceived and created the most powerful and comprehensive connected car platform in the world, reimagining the in car experience for both drivers and passengers. The solution is comprised of the most powerful connected car platform and OBD-II device out there, the most comprehensive app store for any car or model, and the most diverse suite of applications and services for vehicles. Be sure to tweet at me twitter.com/dougplatts and let me know what you think of the show. Follow Dialexa on: Instagram: www.instagram.com/dialexa/ Facebook: www.facebook.com/dialexa/ LinkedIn: www.linkedin.com/company/dialexa Soundcloud: @custom-made-dialexa iTunes: itunes.apple.com/us/podcast/custo…d1332213517?mt=2 Twitter: twitter.com/dialexa Medium: medium.com/back-to-the-napkin Podcast: by.dialexa.com/topic/custom-made YouTube: www.youtube.com/channel/UC9JXv0TkvMD8PpQ7umyXRrQ Subscribe to our weekly newsletter for our latest content and top weekly reads here: by.dialexa.com/newsletter-signup
Our Guest Daniel is a designer with nine years of professional experience, focused on creating memorable, cutting edge web experiences. Daniel has worked in print and web for both product companies as well as in client services— serving such clients as ID90T, The National Geographic Society, Starbucks, Freeman, ComData, Nintendo, and Funimation. He is currently Vinli's EVP of Experience, leading all design and front-end development for the connected car company. Daniel is responsible for ensuring a consistent experience across the entire Vinli ecosystem. Here are the highlights of our conversation with our guest: Getting to know Daniel more from his passion for technology and products up to their interesting version of pillow talk. How a pirated copy of Dreamweaver and Photoshop and the necessity of promoting a band led and inspired Daniel to pursue web design and development at the age of 14. The reasons on what drove him to transition from client services to the world of product and the challenges -- such as safety and the phase of how infrastructure moves together with ideas -- that he has encountered now that he is in product design and how these obstacles had helped him grow. Daniel expounds on why it’s taking so long for tech and infrastructure to advance to allow the speed of adoption and gives examples such as its application in the auto industry. The biggest changes he has experienced so far which opened up the way he thinks about mobile including the growing consumer demands for applications for their car and the fact that the shift towards digital is now much faster than anyone would expect. The new approaches in technology that he anticipates will come next for mobile and automotive such as radical advances in automobile apps, connectivity in cars, transparency from automakers and connection of cars to outside sources for data gathering. Rapid Fire Questions What is your definition of innovation? Doing significant things that no one thinks they need. Would you put more emphasis on the idea or the execution? How would you weigh each of them and why? Act from thought should quickly follow. Ideas are great and great ideas are even better but you are not going to know if it’s a great idea until you try to do it. The best way to do it is just try it and try it the best way you can. 40% Idea, 60% execution. What is your biggest learning lesson on your journey so far? The first idea is probably not the best one. If you think you have a great idea, there’s probably a better one. Keep working on it and don’t be afraid of failing. What is your favorite business book? The Hard Thing About Hard Things What is your favorite digital resource? A List Apart What is your favorite app and why? Two Dots What is the coolest thing that you are working on right now that you want everyone to know about? First is our connective service shop launch, which will change the way people get their cars serviced. Second is our connective dealership program which is such a shift from the way that car dealerships manage their inventory and how customers buy and own cars.
For our second edition of Tech Table Live, we join Chris George of Vinli and two post-grads from the University of Texas Computer Science (UTCS) AI-Lab (Michael Albert & Guni Sharon) to discuss the future of autonomous vehicles. Michael and Guni will be discussing the connected car projects they’ve been working on to reduce congestion in Austin and other cities plagued by traffic. Hosts Blake Burris - Chief Hacktivist, Vinli | https://twitter.com/blakeburris Michael Albert - UTCS AI-Lab | https://www.cs.utexas.edu/~malbert/ Guni Sharon - UTCS AI-Lab | https://sites.google.com/site/gunisharon/home Show Notes 00:45 - Welcome and What is Vinli? 03:08 - What are Michael and Guni working on? 05:17 - Intersection Management System 07:25 - Mixed Reality Simulation Model 09:36 - Auction Based Intersection Management 12:43 - Adaptive Micro Tolling 17:25 - Main Takeaway from Autonomous Vehicles Hot Links Vinli https://www.vin.li/ UTCS AI-Lab https://www.cs.utexas.edu/users/ai-lab/ Autonomous Intersection Management System http://www.cs.utexas.edu/~aim/ Mixed Reality Simulation Model Vehicle http://www.cs.utexas.edu/~chiu/images/marvin.png
Nobody was better prepared for leading a start-up than Jeanette Cajide. She had a solid academic foundations in public relations, communications, business and finance. She'd done technology consulting and turn around management. When a friend pulled her into launching a start-up app company, she was primed and ready. Listen in as Jeanette shares the struggles of getting Blurtt off the ground, pivoting and most importantly get the right people on board. My Guest Jeanette Cajide currently works at Dialexa, a technology design and engineering firm and leads their Northeast business development efforts out of Cambridge, MA. Jeanette serves in a multitude of capacities at Dialexa working across business development, strategy, product and finance.Most recently she has been helping the company launch Dialexa Labs, Dialexa's internal start-up incubator. The first company to launch in September 2014 is called Vinli, an Internet of Things platform for your car. Prior to Dialexa, Jeanette co-founded Blurtt, an iPhone app that let people create and share anonymous visual statements. Blurtt was featured in TechCrunch and named Mashable's named Top 6 Apps to Download for the Week. Jeanette also spent several years on Wall Street in the investment banking program at Merrill Lynch where she closed over $4 billion in municipal finance, M&A and LBO transactions. She also worked at Goldman Sachs, investing the firm’s capital in software and digital companies. She has a MPA from Harvard, an MBA from Northwestern University’s Kellogg School and a Bachelor of Journalism in Public Relations from the Univ. of Texas at Austin. The Take Home Lessons Jeanette talks about her journey from the world of business school, Accenture and Goldman Sachs to moving back home with her folks and crashing on friends' couches. Along the way she found out a few lessons that every aspiring entrepreneur should keep in mind. Team is paramount. If you remember nothing else from this conversation, remember that teams get funded more often than ideas get funded. You can have the right idea...or not. A couple of Blurtt's product iterations have since been launched by other start-ups and established tech companies. Facebook couldn't even pull off a couple of Blurtt's concepts. On the other hand, the idea of anonymous image sharing has taken off with several start-ups. Jeanette points to her experience in turn around consulting as some of her most valuable for the start-up environment. Knowing how to make hard decisions about what to do when resources are scarce proved essential on a daily basis. Keep telling your story. Jeanette shares some funny examples of angel investors who just "didn't get it." And also points to one critical conversation with someone who did get it. Lastly, she talks about the emotional issue of letting go and moving on. An excellent reminder that you can't let your last failure torpedo your next success. Resources & Links "Shutting Down Blurtt" - TechCrunch.com article by Jeanette Dialexa, Jeanette's new firm Vinli - Dialexa's connected car company Jeanette on LinkedIn, Twitter, and about.me Email - Jeanette (AT) dialexa (DOT) com Subscribe With Your Favorite App Share With Entrepreneurial Colleagues & Friends Connect With Me Why a Venture Capital Podcast About Failure? From early childhood you've always heard the saying “Learn from your mistakes.” In the venture capital industry you frequently hear “Fail fast” to learn and get to the right idea. Great advice. So, for this venture capital podcast I interview venture capital backed entrepreneurs about what they learned when their start-up didn't go as planned. I hope you can learn from their valuable experience. The post