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Jeffrey Porter will graduate from the UT Arlington MSMR program in December of this year. In addition to his studies, he is keeping extremely busy with an internship in financial data analysis with Lockheed Martin.But there's more to Jeffrey than insights. He has maintained a nice side hustle of buying and selling vintage video games, timing the market perfectly by selling high during the pandemic. He's also a shredding guitarist, crushing Jimi Hendrix and Red Hot Chili Peppers licks in his spare time.We discuss Jeffrey's passion for insights and the discipline required to grow in all his pursuits. We also delve into a possible sci-fi future for data and consumer insights.
How Increased Tipping Influences Value Perception and Customer Experience Shep Hyken interviews Forrest Morgeson, Director of Research at the American Customer Satisfaction Index and Associate Professor of Marketing at Michigan State University. He talks about how tipping and "tipflation" impacts customer satisfaction scores and the need for businesses to improve customer service and experience. Top Takeaways: The frequency of tipping, or "tipflation," has increased across industries. Businesses should consider tipping practices' impact on customer satisfaction and carefully evaluate when and how tipping should be implemented. Rising prices and increased pressure to tip can create a sense of guilt for consumers. This may lead some individuals to avoid experiences where they feel obligated to over-tip. Businesses should be mindful of these factors and strive to find a balance that doesn't cause customer discomfort. High customer satisfaction ratings contribute to the success of brands and can be indicators of financial performance. Companies that excel in simplicity, convenience, and NPS scores tend to outperform the market collectively. Positive experiences in one industry can shape customer expectations in others. For example, exceptional customer service at an Apple store can set the bar for expectations in restaurants and other industries. Brands should aim to provide consistent and engaging experiences across all touchpoints to meet customer expectations. While technology can enhance service delivery, it should be working well and dependable before implementation. Reliability is crucial to maintaining positive customer experiences and satisfaction. Plus, Shep and Forrest discuss ways to increase your customer satisfaction scores. Tune in! Quote: "When tipping becomes a common expectation in service interactions, consumers will mentally factor it into the price and value perceptions." About: Forrest Morgeson is the Director of Research at the American Customer Satisfaction Index. He is an Associate Professor of Marketing at Michigan State University, where he teaches marketing management, marketing strategy, and marketing research courses to EMBA and MSMR students. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices
Join us in listening to Kyle Mayton and Jacci Weber talking about Marketing Resarch after the MSMR program. Jacci talks to Kyle about his work after graduating from the MSMR Program and his job as an Associate Account Director at QualSights!
I recently saw Nancy Cox's article in Quirk's about Frankie Lipinski's roller derby exploits and I just had to learn more!Frankie (she/they) is an Insights Analyst at Escalent, one of the best data analytics/insight advisory firms in the business. She is also a proud grad of the prestigious MSMR program at Michigan State. On top of that, she skates for the Chicago-Style Roller Derby Team, a passion through which she has learned deep lessons about entrepreneurship, community, diversity and themselves.Frankie discusses their fascinating journey from Girls Rock Chicago to roller derby to research. She also shares the good works she is contributing to with the Insights Association's IDEA Council and the QRCA's Emeritus group.
How does a leader of one of the top master's programs in market research prepare the next generation of insights professionals? The short answer is start with Mr. Miyagi, Ted Lasso and Sonny from “A Bronx Tale” and sprinkle in some Bruce Lee and Bruce Springsteen. What does that mean? You have to listen to find out!Scott Hanson is Director of the MSMR program at UT Arlington. He is deeply passionate about his responsibility and his commitment to his students. His personal journey, which has included years as a commercial research practitioner, has shaped his approach in powerful ways.Scott discusses his path through research and his viewpoint on leading the MSMR program with healthy doses of storytelling, humor and pop culture references.
2021 may have been a lot of things, and the vast majority of those things a bit pants, but one thing that was not pants was the movie output. It was a cracking year and the chaps all weigh in with their highlights in our review of the movie-watching year gone by. What reigned supreme? Did anything reign supreme? Did we even have a methodology for deciding the er...supreme reigner? All the answers are contained within. Apart from that last question, that is a firm 'no'. In addition, Scott, Kev and Chris chat their start to 2022 with reviews of Power of the Dog, Licorice Pizza, Boiling Point and Belfast. In other news, we realised too late that the symmetry of having the review of 2021 as episode 21 and the preview of 2022 as episode 22 would've been perfect, further solidifying the fact that we are rebels that fly in the face of convention. Or catastrophically disorganised. Either works. We also promised you social media links. Take them and make use of them. Tracks of the Trade - High Score: https://open.spotify.com/user/avkv8q6mz8ivmd3q225hhfct5/playlist/30KEiO4zMdUdMowfPMBNDU?si=icjBuKJORfix1HBnu1WkYA Needle Drops: https://open.spotify.com/playlist/6U8CVdvgDmY0VOKMoq4vH6?si=2b-mM-biQ2WpZTebCZYkpA Twitter - https://twitter.com/msmrpod Instagram - monkeyseemonkeyreview Email - msmrpod@gmail.com Facebook - https://www.facebook.com/groups/288944731999066/?ref=share Letterboxd - Kev - https://boxd.it/1ov9r Scott - https://boxd.it/1qGaJ
Get ready for this week's JBTV the Podcast episode with LPX. Visit Tiesta Tea: https://bit.ly/3GxMaOQ Support the show by using promo code "JBTV15" for 15% off your order! LPX : iamlpx.com Follow Us On Social Media: Youtube - Instagram - Twitter We are a proud member of Pantheon Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices
Get ready for this week's JBTV the Podcast episode with LPX.Visit Tiesta Tea: https://bit.ly/3GxMaOQSupport the show by using promo code "JBTV15" for 15% off your order!LPX : iamlpx.comFollow Us On Social Media: Youtube - Instagram - TwitterWe are a proud member of Pantheon Podcasts
Get ready for this week's JBTV the Podcast episode with LPX.Visit Tiesta Tea: https://bit.ly/3GxMaOQSupport the show by using promo code "JBTV15" for 15% off your order!LPX : iamlpx.comFollow Us On Social Media: Youtube - Instagram - TwitterWe are a proud member of Pantheon Podcasts
Join us in listening to Professor Michael Brereton share more about his journey to becoming a CEO, creating the MSMR program, and becoming a world-class MSMR Professor. Professor Brereton’s vast knowledge of both executive leadership and the marketing research industry is highly valuable for those growing their career in this field at all levels.
Professor DeVeaux shares his journey from engineering and manufacturing to the consumer section of brand management, product planning, and forecasting with major companies in the automotive industry. He also discusses the benefits of teamwork and making meaningful professional connections and how those actions can lead to exciting career opportunities. Professor DeVeaux also covers key characteristics of how MSU MSMR teaches students to be critical thinkers. Learn more about Professor DeVeaux's journey from a global leadership role to MSMR Professor.
This week VÉRITÉ speaks with Lizzy Plapinger, professionally known as LPX. She is the co-founder of Neon Gold Records and one half of the duo MSMR. They discuss all of her roles in the music industry, her experience being signed to a major and her decision to step away, and how much her relationships have grown with fans since being independent. Anatomy of an ArtistCreated by VÉRITÉ Produced by Vanessa MagosMusic & Editing by VÉRITÉ Podcast research by Ysenia Bonilla Follow VÉRITÉ:Instagram - https://www.instagram.com/verite/Twitter - https://twitter.com/veriteFacebook - https://www.facebook.com/veritemusicSpotify - Apple Music - https://music.apple.com/us/artist/v%C3%A9rit%C3%A9/900063435Website - http://veriteofficial.com/Contact - anatomyofanartistpodcast@gmail.com
Please join us in listening to Professor Rich Spreng speak about the educational and professional career that led him to become a marketing research professor at Michigan State University. Professor Spreng discusses his involvement in the development of the Masters in Marketing Research program at MSU. He highlights the program's importance and purpose and concludes with his most useful advice for current students.
Please join us in listening to Katie Caldwell discuss her most recent careers and the experience she has gained from them. Starting at Walt Disney World as a Consumer Insight PI, to landing a job back in Detroit as a Research Analyst at Quicken Loans. Katie is also an MSMR alumna, where she discusses which classes stuck out most to her within this program, and how she is using them in her career. Last but not least, Katie stresses the importance of having a mentor, which is immensely beneficial.
Naozaj bol tento rok len hnusný, odporný a strašidelný? No jasnéže nebol! Bol ťažký a veľmi náročný, asi najnáročnejší z tých rokov, ktoré si my mladší pamätáme. Ale bol v mnohom aj krásny a inšpiratívny. Veľa nám zobral a tiež nám veľa dal. Okrem iného nám dal aj tento podcast. Ďakujem vám za všetky vypočutia, stiahnutia, či zdieľania, veľa to pre mňa znamená. V záverečnej epizóde tohto roka vám prinášam krátke pripomenutie troch najobľúbenejších epizód, ktoré medzi vami zarezonovali najsilnejšie. Tu sú:Prvý, neuveriteľne jednoduchý krok na ceste k lepšiemu Ja.Vladimír Šnídl: Ako robiť svet okolo seba lepším bojom proti dezinformáciámSmrť ako motivácia a modlitba vyrovnanostiAko štvrtú bonusovú pripájam epizódu, ktorá je môjmu srdcu špeciálne blízka:Lekcia od dvojročného dievčatkaNo a na úplný záver Rok 2020 v dobrých správach od čitateľov New York Times.Vidíme sa v novom roku!
Quote ““Resilience is more available to people curious about their own line of thinking and behaving,” Brene BrownResilience is such an important area right now. In the midst of our global pandemic, global tensions, or even holiday stress, our resilience is so very important. On this podcast we had a very special guest with us, Dr Jenny Liu.Jenny (Jing Wen) Liu, Ph.D., is a Postdoctoral Research Fellow in Psychiatry at the Toronto Western Hospital-Krembil Research Institute, University Health Network, and a Postdoctoral Fellow within Urban Health Equity Research at the Daphne Cockwell School of Nursing, Ryerson University. She is also an elected board member of the Society for the Study of Psychiatry and Culture, an international organisation devoted to fostering cultural aspects of mental health and illness. Dr. Liu’s background is in psychological science, and her scholarship activities bridge research in stress and resilience with community-based applications. She has collaborated with industry partners, community agencies, and mental health organizations, serving in the roles of Director of Research, Consultant, and Fellow. She is the creator and lead author of the Multi-System Model of Resilience (MSMR), which was developed into a mobile application (https://www.msmrtool.com/). The model and tool are currently used in several multi-year projects around the world.On this episode:Dr. Liu shared how her interest in resilience developed, sharing her experience with workplace harassment and the impact it had on her. It was after sharing and getting support, she realised that her resilience manifested in the way she interacted with the supports around herResilience is not just rooted within the person - more than just the individual / mindsetDefinition of Resilience: “An evolving capacity to respond to emerging challenges”The capacity evolves because we can source that capacity not just within ourselvesThe inequity in our society may results in differences in options to support staff with resilienceThe good news – because resilience comes from different places it is not restricted to just within your workplaceWe can reduce absenteeism and presenteeism by improving resilienceResilient people can be more productive but that doesn’t always connect to productivityThe Multi-System Model of Resilience was explained (MSMR)There are 3 systems: Internal (Health behaviours - managing emotions, healthy eating etc) resilience, coping (values, goals, skills and strategies) pursuits and external ( access to services / connection to community) resilienceIt is a multi – system approach to resilience because we have different needs:Essential (safety and security – health and wellness, life satisfaction, social security)Situational (unexpected challenges and adversities – your supports, how you deal with emotions and self-perception)Full potential living (achieving our full potential e.g. growth capacity, healthy reserves and social connectedness)MSMR has 9 domains (see below for a complete overview). An assessment can provide information on your strengths and opportunities across the essential, situational and actualisation areasWhat you might do as you explore your resilienceActions that can increase a sense of connection during covidWhat actions support some sustainable changes with your resilienceDon’t forget to get some help and support if you need it.Please SUBSCRIBE and leave your comment.You can also share your feedback confidentially:Click on this confidential link: https://www.surveymonkey.com/r/podcastfeedback2020For more information on wellbeing, support, resources, tips or to contact Danny or Mary:https://www.dannyblackford.com.au/https://www.appian.com.au/Social media:https://www.instagram.com/coachuwellness/MSMR app:https://apps.apple.com/ca/app/msmr/id1456330434https://play.google.com/store/apps/details?id=com.msmrThe Multi-System Model of Resilience were explained (MSMR):Essential NeedsOur basic needs may be challenged by the pandemic. Taking care of these needs is essential to maintaining and building our resilience.i. Health and WellnessThis refers to the most basic activities we do to survive and live, including sleeping, eating, and exercising. Yet, we often neglect taking care of ourselves, especially when we are stressed, impacting on our health and wellness.ii. Life SatisfactionAs humans, we have a basic need to lead a life with meaning. We find meaning and purpose in the people whom we connect with or in the things we do. It is important to not lose sight of the rich meaning and connections in our life when we are stressed.iii. Social SecurityThis refers to our basic needs related to our social welfare, such as income, housing, security, and safety, etc. Many minority groups have already experienced social and economic inequities and hardships before COVID-19 and may have an even harder time because of the pandemic.Situational NeedsWhen we face unexpected stress, we need to tap into our resilience to respond to these challenges and problems. We will get through the pandemic, like all challenges in life. There are strategies and actions that we can use to tackle these situational needs.i. Accessible SupportsSocial (physical) distancing may make us feel isolated; in reality we never live in isolation. We are surrounded and supported by our families, friends, communities, and the larger society. We may sometimes lose sight of this for many reasons, like having difficult relationships in the past or because of social injustices in the larger system.ii. Dealing with Your EmotionsOur emotions are always with us, whether we are aware of them or not. When you feel challenged by COVID-19 and other stress, it’s important to reflect on how you deal with your emotions, including strong upsetting emotions.iii. Self-PerceptionsHow do you see yourself? Your ideas and concepts about yourself may influence your sense of self and your confidence in tackling different situations. During a stressful time like a pandemic, you may feel challenged and start to feel bad about yourself, or even feel a sense of powerlessness. You may find that there are many things that are beyond your control. You may find yourself juggling too many things.Full-Potential Living NeedsSometimes, we get caught up with just getting through the day, busy with day-to-day routines and chores. Other times, we only focus our attention on stressful things and what’s going wrong in our lives. It is helpful to take a step back and reflect on how to live our life to the fullest and grow to our fullest potential. Yes, even with the pandemic, there’s opportunity for valuable growth, which adds to our resilience!i. Growth CapacityThis is one of the most exciting and fun areas of our resilience. When things are going fairly well, complacency and routines may limit our growth; when things are not going well, preoccupation with problems may similarly limit our growth. Actually, we all have the potential capacity for self-growth under any circumstances at any moment if we are open to it.ii. Health ReserveIf our fuel tank is running on empty, it’s hard to go very far, let alone explore new places. Our health reserve includes both our physical and mental health capacity, and the two are very much linked. Whether you consider yourself healthy or you have a chronic physical or mental illness, we can all put some effort in building up our health reserves as a foundation.iii. Social Connectedness and InclusionThe community we live in can give us a sense of safety, acceptance, and belonging, which can reaffirm our sense of identity and our control over our lives. However, in a climate of fear, ignorance, and misconceptions about COVID-19, there is increasing stigmatization, xenophobia, and racism, resulting in worsening discrimination and inequities for Chinese Canadians and other Asian Canadian populations.
Join us in listening to Darien Harris discuss his career and experiences as a professional athlete and marketing researcher. Darien, an MSMR alumnus, talks about his collegiate football career during his undergraduate years at MSU and his professional football career as an MSMR student. Darien shares valuable advice for all MSMR students to take with them to their academic and professional careers.
Join us in listening to Dale Sanko provide insightful advice about marketing research careers on the client-side. Dale discusses how his academic career led him to a professional career in marketing research. He shares insight on how DSW and other companies have navigated operations amidst the pandemic. Dale leaves valuable advice for MSMR students who will soon be entering the workforce in a few short months.
Join us in listening to Arturo Fausto provide insightful advice about how the MSMR Program has helped shape his career at Cadillac as a Global Brand Research Lead. Arturo leads the Cadillac ad hoc qualitative and quantitative research, which includes brand strategy and brand positioning. He also shares how advertising new cars in to the market works. Arturo offers exceptional advice to future MSMR students on how to prepare for their careers while being in this program.
Marisa shares helpful advice and perspectives for MSMR graduates growing their careers in the field. She also further discusses her experience and knowledge gained from the MSMR program and how the MSU program helped her to be best prepared for success in the industry. Marisa also shares very helpful advice on how to effectively organize your day working remotely, how to be confident presenting, and increasing self-awareness to grow your career and professional skills.
In a special one-off podcast for these socially distanced times, Monkey See, Monkey Review: The Podcast reveals the MSMR Lockdown Film Festival. Join our Scott as he set up a festival for you to host in your own home. 12 genres, 13 excellent films for you to enjoy from the comfort of your settee.
Listen in as Olivia discusses her most influential courses during her time as an MSMR student, what qualities make a great leader, and her achievement of getting her dream job.Host: Merrill Dubrow, CEO M/A/R/C/ Research and MSMR Board Chair-Elect Producers: Jessica Richards-MSMR Program Director, Sam Wagner- MSMR Student Social Media and Website Manager
Bonus episode with our Scott flying solo and attempting not to crash the MSMR plane into a mountainside as he waxes lyrical on his Big Screen Love in the Time of Coronavirus. Also he delves into some listeners' tracks of the trade.
Sophia discusses valuable insights regarding NPS and customer satisfaction at Delta Airlines and her excellent experience in the MSU MSMR program. Sophia includes how the MSMR program best prepared her for her exceptional career.
Patrick discusses his experience on the supplier side of MR following his completion of the MS in Marketing Research program at Michigan State University. Patrick also provides highly valuable insights for new and future MSMR students to be most successful.
Episode 13 (Muscle Foods, MSMR "Burden of Proof", This VS That "BFR vs Dropsets") by Mikey Swell Muscle Food Show
Episode 11 (Conditioning and Cardio Training, MSMR Pesticides, Organization) by Mikey Swell Muscle Food Show
Episode 8 (Arm Training, MSMR Aspartame, Developing Healthy Routines) by Mikey Swell Muscle Food Show
Chase Wellington, joins Buckets and Sac on an audio voyage to the likings of White Claw MSMR (seduction), Mass Carnage, and the Bachelorette. An eclectic group of topics analyzed by a committee of well respected idiots
MSMR - Bones (Silver Ivanov Unofficial Remix) FREE DOWNLOAD by Silver Ivanov
Marie Kim is a Berklee-trained keyboardist, singer, songwriter, and sound engineer. An accomplished musician from Brooklyn, NY, Marie leads an original synth-pop group called Blank Paper. She has toured the world with bands such as MSMR, St. Lucia, and X Ambassadors. When she’s not on tour, Marie is the Front of House engineer at Webster hall – one of the largest venues in New York City.
MSMR have us on the edge of our seats with their latest single 'Painted.' @JasonDRossi and @GemSantamaria have high hopes for the rest of this album! Let us know your thoughts using #929Podcast