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Send us Fan MailCan hospice organizations remain relevant if they only engage patients during the final months of life?In Part Two of this thought-provoking conversation, host Chris Comeaux continues his discussion with Dr. Bethany Snider, exploring why traditional primary care often falls short for frail elders and why nonprofit healthcare organizations must rethink the future of serious illness care.Dr. Snider explains how frail elder practices, value-based care, advanced primary care, palliative care, and hospice can work together as one seamless continuum to improve patient outcomes, reduce unnecessary hospitalizations, and help older adults age safely in place. She also shares practical insights on reimbursement strategies, accountable care, leadership, emotional intelligence, organizational innovation, and building sustainable care models that preserve the hospice mission for decades to come.Whether you lead a hospice organization, health system, nonprofit, accountable care organization, or healthcare practice, this episode provides actionable leadership insights on preparing for the next generation of healthcare delivery.Episode Highlights- Why traditional primary care often fails frail elders- The business case for upstream serious illness care- Building sustainable value-based care models- Measuring outcomes beyond traditional healthcare metrics- The future of integrated primary care, palliative care, and hospice- Leadership lessons on innovation, emotional intelligence, and failing fast- Why partnerships will shape the future of nonprofit healthcareGuest:Dr. Bethany Snider, CMO of Everent HealthHost:Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
Can hospice organizations remain relevant if they only engage patients during the final months of life?In Part Two of this thought-provoking conversation, host Chris Comeaux continues his discussion with Dr. Bethany Snider, exploring why traditional primary care often falls short for frail elders and why nonprofit healthcare organizations must rethink the future of serious illness care.Dr. Snider explains how frail elder practices, value-based care, advanced primary care, palliative care, and hospice can work together as one seamless continuum to improve patient outcomes, reduce unnecessary hospitalizations, and help older adults age safely in place. She also shares practical insights on reimbursement strategies, accountable care, leadership, emotional intelligence, organizational innovation, and building sustainable care models that preserve the hospice mission for decades to come.Whether you lead a hospice organization, health system, nonprofit, accountable care organization, or healthcare practice, this episode provides actionable leadership insights on preparing for the next generation of healthcare delivery.Episode Highlights- Why traditional primary care often fails frail elders- The business case for upstream serious illness care- Building sustainable value-based care models- Measuring outcomes beyond traditional healthcare metrics- The future of integrated primary care, palliative care, and hospice- Leadership lessons on innovation, emotional intelligence, and failing fast- Why partnerships will shape the future of nonprofit healthcareGuest:Dr. Bethany Snider, CMO of Everent HealthHost:Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Send us Fan MailWhat can American healthcare learn from global healthcare? In our latest episode, Dr. Mark Stoltenberg, Harvard Medical School professor and Massachusetts General Hospital physician, joins Chris Comeaux to explore global healthcare, palliative care, hospice leadership, healthcare innovation, and the future of serious illness care in America.Healthcare leaders often assume innovation requires more money, more technology, or more specialists. Dr. Stoltenberg argues the opposite, drawing from his work leading global palliative care programs throughout Latin America, the Caribbean, Africa, and other underserved regions. He shares how resource-limited healthcare systems are pioneering solutions that can improve American healthcare, strengthen the healthcare workforce, and restore compassionate, person-centered care.Together, Chris and Dr. Stoltenberg discuss workforce shortages, Project ECHO, community-based care, volunteerism, family-centered decision-making, healthcare leadership, and why hospice and palliative care must preserve their founding values while continuing to innovate.Through moving patient stories—including a remarkable experience in Belize—they reveal why dignity, compassion, community, and purpose remain healthcare's greatest innovations.If you're a healthcare executive, hospice leader, physician, nonprofit executive, nurse, or business leader, this episode offers practical strategies for improving leadership, building stronger organizations, and delivering more compassionate care.In this episode you'll learn:✔ What America can learn from global healthcare systems✔ Why palliative care is rooted in social justice✔ How healthcare workforce shortages can be addressed creatively✔ Why Project ECHO is transforming healthcare education✔ How community-based care improves patient outcomes✔ Why family and spirituality remain essential to serious illness care✔ How great organizations preserve their mission while scaling innovationChapters00:00 Introduction00:23 Meet Dr. Mark Stoltenberg02:08 Leadership Superpower05:20 Palliative Care as Social Justice07:48 The Belize Story10:51 Innovation in Low-Resource Healthcare16:07 Project ECHO & Workforce Development20:58 Family, Community & Spiritual Care23:55 Loneliness & Rebuilding Community28:57 Preserving the Core While Scaling Access33:11 Part Two Preview
What can American healthcare learn from global healthcare? In our latest episode, Dr. Mark Stoltenberg, Harvard Medical School professor and Massachusetts General Hospital physician, joins Chris Comeaux to explore global healthcare, palliative care, hospice leadership, healthcare innovation, and the future of serious illness care in America.Healthcare leaders often assume innovation requires more money, more technology, or more specialists. Dr. Stoltenberg argues the opposite, drawing from his work leading global palliative care programs throughout Latin America, the Caribbean, Africa, and other underserved regions. He shares how resource-limited healthcare systems are pioneering solutions that can improve American healthcare, strengthen the healthcare workforce, and restore compassionate, person-centered care.Together, Chris and Dr. Stoltenberg discuss workforce shortages, Project ECHO, community-based care, volunteerism, family-centered decision-making, healthcare leadership, and why hospice and palliative care must preserve their founding values while continuing to innovate.Through moving patient stories—including a remarkable experience in Belize—they reveal why dignity, compassion, community, and purpose remain healthcare's greatest innovations.If you're a healthcare executive, hospice leader, physician, nonprofit executive, nurse, or business leader, this episode offers practical strategies for improving leadership, building stronger organizations, and delivering more compassionate care.In this episode you'll learn:✔ What America can learn from global healthcare systems✔ Why palliative care is rooted in social justice✔ How healthcare workforce shortages can be addressed creatively✔ Why Project ECHO is transforming healthcare education✔ How community-based care improves patient outcomes✔ Why family and spirituality remain essential to serious illness care✔ How great organizations preserve their mission while scaling innovation
Send us Fan MailWhat separates great leaders from those who simply manage people? It starts with presence.In Part Two of Leadership Starts With Presence | The Art of Showing Up, host Chris Comeaux continues his conversation with executive leadership coach David Sachsenmaier to explore how leadership presence, emotional intelligence, psychological safety, and authentic leadership shape thriving organizations.Leaders don't just influence strategy—they shape culture. David explains how unresolved personal patterns affect trust, communication, decision-making, and team performance, and offers practical insights for building healthier, high-performing organizations. Learn why vulnerability is a leadership strength, how to create a culture where people feel both safe and challenged, and why the most effective leaders lead from a place of self-awareness rather than reactivity.Whether you lead a healthcare organization, hospice, nonprofit, or business, this conversation delivers practical leadership wisdom you can apply immediately to build stronger teams, healthier cultures, and more resilient organizations.In this episode, you'll learn:Why leaders transfer their inner world into organizational cultureHow psychological safety improves performance without sacrificing accountabilityWhy vulnerability increases—not decreases—leadership credibilityThe difference between executive coaching and therapyHow self-awareness creates calmer, more effective leadershipWhy authentic leadership builds trust and engagementHow presence transforms organizational culture and team performanceIf you enjoyed this conversation, subscribe to TCNtalks / Anatomy of Leadership for more conversations with today's leading thinkers in healthcare, leadership, and organizational excellence.
What separates great leaders from those who simply manage people? It starts with presence.In Part Two of Leadership Starts With Presence | The Art of Showing Up, host Chris Comeaux continues his conversation with executive leadership coach David Sachsenmaier to explore how leadership presence, emotional intelligence, psychological safety, and authentic leadership shape thriving organizations.Leaders don't just influence strategy—they shape culture. David explains how unresolved personal patterns affect trust, communication, decision-making, and team performance, and offers practical insights for building healthier, high-performing organizations. Learn why vulnerability is a leadership strength, how to create a culture where people feel both safe and challenged, and why the most effective leaders lead from a place of self-awareness rather than reactivity.Whether you lead a healthcare organization, hospice, nonprofit, or business, this conversation delivers practical leadership wisdom you can apply immediately to build stronger teams, healthier cultures, and more resilient organizations.In this episode, you'll learn:Why leaders transfer their inner world into organizational cultureHow psychological safety improves performance without sacrificing accountabilityWhy vulnerability increases—not decreases—leadership credibilityThe difference between executive coaching and therapyHow self-awareness creates calmer, more effective leadershipWhy authentic leadership builds trust and engagementHow presence transforms organizational culture and team performanceIf you enjoyed this conversation, subscribe to TCNtalks / Anatomy of Leadership for more conversations with today's leading thinkers in healthcare, leadership, and organizational excellence.
Send us Fan MailGreat leaders don't just show up—they create the kind of presence that changes people.What separates truly exceptional leaders from those who simply manage? In Part One of this thought-provoking conversation, Chris Comeaux sits down with executive coach David Sachsenmaier, whose 30 years of leadership experience and more than 4,000 hours of executive coaching have helped leaders uncover one of leadership's most overlooked truths: the quality of your leadership is shaped by the quality of your inner life. Together, they explore why presence, self-awareness, and emotional grounding are essential to building healthy teams, resilient organizations, and cultures where people thrive. David shares powerful insights on why many high-performing leaders unknowingly operate from a place of constant reactivity, how unresolved pain influences decision-making, and why treating people like machines ultimately destroys engagement and innovation. Through memorable illustrations—including his "mason jar" metaphor—he explains why slowing down, becoming more self-aware, and leading from a place of wholeness creates organizations marked by trust, creativity, and lasting impact. The conversation also explores the unique challenges facing healthcare and hospice leaders who spend their lives caring for others while often neglecting themselves. Transcript- Leadership Starts W…Whether you lead a healthcare organization, hospice, nonprofit, or business, this episode will challenge you to look beyond leadership techniques and consider the deeper work of becoming the kind of leader people genuinely want to follow.Key TakeawaysLeadership begins with presence. The healthiest leaders create calm, clarity, and trust instead of spreading chaos and reactivity.Self-awareness fuels better leadership. Understanding your own "limps," triggers, and unresolved pain enables you to lead others with greater empathy and wisdom.People are not machines. Organizations thrive when leaders recognize the humanity of their teams and create psychologically safe cultures.Wholeness precedes performance. Sustainable leadership comes from finding your identity and worth beyond titles, achievements, and external success.Healthy leaders multiply healthy cultures. Grounded, emotionally present leadership is contagious, improving engagement, creativity, collaboration, and organizational resilience.Guest: David Sachsenmaier, Corporate Executive CoachHost: Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
Great leaders don't just show up—they create the kind of presence that changes people.What separates truly exceptional leaders from those who simply manage? In Part One of this thought-provoking conversation, Chris Comeaux sits down with executive coach David Sachsenmaier, whose 30 years of leadership experience and more than 4,000 hours of executive coaching have helped leaders uncover one of leadership's most overlooked truths: the quality of your leadership is shaped by the quality of your inner life. Together, they explore why presence, self-awareness, and emotional grounding are essential to building healthy teams, resilient organizations, and cultures where people thrive. David shares powerful insights on why many high-performing leaders unknowingly operate from a place of constant reactivity, how unresolved pain influences decision-making, and why treating people like machines ultimately destroys engagement and innovation. Through memorable illustrations—including his "mason jar" metaphor—he explains why slowing down, becoming more self-aware, and leading from a place of wholeness creates organizations marked by trust, creativity, and lasting impact. The conversation also explores the unique challenges facing healthcare and hospice leaders who spend their lives caring for others while often neglecting themselves. Transcript- Leadership Starts W…Whether you lead a healthcare organization, hospice, nonprofit, or business, this episode will challenge you to look beyond leadership techniques and consider the deeper work of becoming the kind of leader people genuinely want to follow.Key TakeawaysLeadership begins with presence. The healthiest leaders create calm, clarity, and trust instead of spreading chaos and reactivity.Self-awareness fuels better leadership. Understanding your own "limps," triggers, and unresolved pain enables you to lead others with greater empathy and wisdom.People are not machines. Organizations thrive when leaders recognize the humanity of their teams and create psychologically safe cultures.Wholeness precedes performance. Sustainable leadership comes from finding your identity and worth beyond titles, achievements, and external success.Healthy leaders multiply healthy cultures. Grounded, emotionally present leadership is contagious, improving engagement, creativity, collaboration, and organizational resilience.Guest: David Sachsenmaier, Corporate Executive CoachHost: Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Send us Fan MailWhy does the United States spend more on healthcare than any other nation—yet often achieve worse outcomes? In Part Two of this thought-provoking conversation, Dr. Don Berwick—former Administrator of the Centers for Medicare & Medicaid Services (CMS), internationally recognized healthcare quality expert, and founder of the Institute for Healthcare Improvement (IHI)—joins Chris Comeaux to explore the systemic challenges facing American healthcare and the leadership required to create meaningful reform. From the evolution of Medicare Advantage to the financial incentives shaping healthcare delivery, Dr. Berwick explains why administrative complexity, payment models, and profit-driven incentives continue to drive costs higher while often failing to improve patient outcomes. Together, they examine the future of healthcare policy, value-based care, healthcare leadership, healthcare reform, Medicare, health insurance, and the role employers may play in demanding a more sustainable healthcare system. The conversation also turns to one of healthcare's greatest success stories—hospice and palliative care. Dr. Berwick argues that compassionate, person-centered care isn't simply a better way to care for people nearing the end of life; it provides a blueprint for improving healthcare across every stage of life. The episode concludes with an inspiring challenge to healthcare leaders: speak up for what is right, lead with courage, and never lose sight of healthcare's true mission—to heal, serve, and care for people. Whether you're a healthcare executive, hospice leader, physician, nonprofit executive, health system administrator, board member, or business leader, this conversation offers strategic insights into the future of healthcare—and practical leadership lessons that extend far beyond medicine.⸻Episode Highlights✔ Why Medicare Advantage has drifted from its original mission✔ The hidden cost of healthcare bureaucracy and administrative waste✔ The $80 billion debate surrounding Medicare Advantage payments✔ Why employer-sponsored healthcare may be approaching a breaking point✔ Lessons the U.S. can learn from healthcare systems around the world✔ Why hospice and palliative care represent a model for all of healthcare✔ The moral responsibility of healthcare leaders to speak with courage⸻If you enjoyed this conversation, please Like, Subscribe, and Share this episode with your leadership team, colleagues, board members, and friends. Every conversation helps us build stronger leaders and healthier organizations.
Why does the United States spend more on healthcare than any other nation—yet often achieve worse outcomes? In Part Two of this thought-provoking conversation, Dr. Don Berwick—former Administrator of the Centers for Medicare & Medicaid Services (CMS), internationally recognized healthcare quality expert, and founder of the Institute for Healthcare Improvement (IHI)—joins Chris Comeaux to explore the systemic challenges facing American healthcare and the leadership required to create meaningful reform. From the evolution of Medicare Advantage to the financial incentives shaping healthcare delivery, Dr. Berwick explains why administrative complexity, payment models, and profit-driven incentives continue to drive costs higher while often failing to improve patient outcomes. Together, they examine the future of healthcare policy, value-based care, healthcare leadership, healthcare reform, Medicare, health insurance, and the role employers may play in demanding a more sustainable healthcare system. The conversation also turns to one of healthcare's greatest success stories—hospice and palliative care. Dr. Berwick argues that compassionate, person-centered care isn't simply a better way to care for people nearing the end of life; it provides a blueprint for improving healthcare across every stage of life. The episode concludes with an inspiring challenge to healthcare leaders: speak up for what is right, lead with courage, and never lose sight of healthcare's true mission—to heal, serve, and care for people. Whether you're a healthcare executive, hospice leader, physician, nonprofit executive, health system administrator, board member, or business leader, this conversation offers strategic insights into the future of healthcare—and practical leadership lessons that extend far beyond medicine.⸻Episode Highlights✔ Why Medicare Advantage has drifted from its original mission✔ The hidden cost of healthcare bureaucracy and administrative waste✔ The $80 billion debate surrounding Medicare Advantage payments✔ Why employer-sponsored healthcare may be approaching a breaking point✔ Lessons the U.S. can learn from healthcare systems around the world✔ Why hospice and palliative care represent a model for all of healthcare✔ The moral responsibility of healthcare leaders to speak with courage⸻If you enjoyed this conversation, please Like, Subscribe, and Share this episode with your leadership team, colleagues, board members, and friends. Every conversation helps us build stronger leaders and healthier organizations.
Send us Fan MailIs American healthcare truly serving patients—or has the system lost sight of its purpose?In this powerful episode of TCNtalks / Anatomy of Leadership, host Chris Comeaux welcomes Dr. Don Berwick, former Administrator of the Centers for Medicare & Medicaid Services (CMS), President Emeritus and co-founder of the Institute for Healthcare Improvement (IHI), and one of the world's foremost experts in healthcare quality improvement.Together, they explore what's broken in American healthcare, why healthcare reform is urgently needed, and how leaders can build a system that delivers better patient outcomes, higher quality care, health equity, value-based care, and a more sustainable future for healthcare organizations. They also discuss the evolution of the Triple Aim into today's Quintuple Aim, the growing influence of private equity in healthcare, the impact of healthcare policy, and why restoring purpose—not simply profitability—must become the foundation of modern healthcare leadership.Whether you're a healthcare executive, hospice leader, hospital administrator, physician, nonprofit executive, or business leader, this conversation offers practical insights into improving healthcare while protecting the mission that first drew so many people into the profession.In this episode you'll learn:✅ Why the Triple Aim evolved into the Quintuple Aim—and why it matters today✅ How financial incentives can conflict with quality patient care✅ Why clinician purpose and workforce well-being are essential to healthcare excellence✅ The growing impact of private equity and financialization across healthcare✅ What healthcare leaders can do to improve patient outcomes while reducing waste✅ Dr. Berwick's vision for meaningful healthcare reformThis conversation challenges conventional thinking and offers a hopeful vision for healthcare leaders who believe patients—not profits—should remain at the center of every decision.Don't miss Part Two, where Dr. Berwick outlines the structural changes he believes could fundamentally reshape American healthcare.Subscribe for More ConversationsIf you enjoy conversations about healthcare leadership, hospice, healthcare innovation, leadership development, healthcare policy, and the future of patient-centered care, subscribe to TCNtalks / Anatomy of Leadership for weekly conversations with the leaders shaping the future of healthcare.Guest:Dr. Don Berwick, Former Administrator of CMSHost:Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
Is American healthcare truly serving patients—or has the system lost sight of its purpose?In this powerful episode of TCNtalks / Anatomy of Leadership, host Chris Comeaux welcomes Dr. Don Berwick, former Administrator of the Centers for Medicare & Medicaid Services (CMS), President Emeritus and co-founder of the Institute for Healthcare Improvement (IHI), and one of the world's foremost experts in healthcare quality improvement.Together, they explore what's broken in American healthcare, why healthcare reform is urgently needed, and how leaders can build a system that delivers better patient outcomes, higher quality care, health equity, value-based care, and a more sustainable future for healthcare organizations. They also discuss the evolution of the Triple Aim into today's Quintuple Aim, the growing influence of private equity in healthcare, the impact of healthcare policy, and why restoring purpose—not simply profitability—must become the foundation of modern healthcare leadership.Whether you're a healthcare executive, hospice leader, hospital administrator, physician, nonprofit executive, or business leader, this conversation offers practical insights into improving healthcare while protecting the mission that first drew so many people into the profession.In this episode you'll learn:✅ Why the Triple Aim evolved into the Quintuple Aim—and why it matters today✅ How financial incentives can conflict with quality patient care✅ Why clinician purpose and workforce well-being are essential to healthcare excellence✅ The growing impact of private equity and financialization across healthcare✅ What healthcare leaders can do to improve patient outcomes while reducing waste✅ Dr. Berwick's vision for meaningful healthcare reformThis conversation challenges conventional thinking and offers a hopeful vision for healthcare leaders who believe patients—not profits—should remain at the center of every decision.Don't miss Part Two, where Dr. Berwick outlines the structural changes he believes could fundamentally reshape American healthcare.Subscribe for More ConversationsIf you enjoy conversations about healthcare leadership, hospice, healthcare innovation, leadership development, healthcare policy, and the future of patient-centered care, subscribe to TCNtalks / Anatomy of Leadership for weekly conversations with the leaders shaping the future of healthcare.Guest:Dr. Don Berwick, Former Administrator of CMSHost:Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Send us Fan MailAI is transforming healthcare. Medicare policy is evolving. Regulatory scrutiny is intensifying. What do these changes mean for healthcare leaders, hospice executives, nonprofit organizations, and healthcare professionals?In Part Two of this quarterly healthcare leadership update, Chris Comeaux and Cordt Kassner examine the biggest healthcare trends of 2026, exploring how artificial intelligence in healthcare, Medicare policy, healthcare affordability, hospice fraud enforcement, regulatory compliance, and healthcare innovation are reshaping hospice and the broader healthcare industry. They discuss how AI is changing the healthcare workforce, why quality and transparency matter more than ever, and what healthcare executives should know about the future of hospice care, palliative care, and value-based healthcare.Whether you lead a hospice organization, health system, nonprofit healthcare organization, or healthcare business, this episode provides practical leadership insights to help you navigate healthcare policy changes, prepare for emerging technology, understand the future of Medicare, and make strategic decisions in an increasingly complex healthcare environment. If you're interested in healthcare leadership, AI in hospice, healthcare management, Medicare reform, or the future of healthcare, this conversation will help you anticipate what's next instead of simply reacting to today's headlines.Episode Highlights✔ AI: Augmenting people vs. replacing jobs✔ Medicare policy and healthcare affordability✔ Hospice fraud enforcement & regulatory trends✔ Industry consolidation & nonprofit outlook✔ Leadership strategies for navigating changeChapters00:00 Introduction01:05 Looking Back at Q2 202606:05 The Biggest Healthcare Trends07:11 Reinvigorating Hospice Quality12:09 AI, Jobs & the Future of Healthcare19:35 Healthcare Affordability & Medicare25:27 Hospice Market Growth27:18 Industry Consolidation & Provider Rankings34:02 Closing Thoughts
AI is transforming healthcare. Medicare policy is evolving. Regulatory scrutiny is intensifying. What do these changes mean for healthcare leaders, hospice executives, nonprofit organizations, and healthcare professionals?In Part Two of this quarterly healthcare leadership update, Chris Comeaux and Cordt Kassner examine the biggest healthcare trends of 2026, exploring how artificial intelligence in healthcare, Medicare policy, healthcare affordability, hospice fraud enforcement, regulatory compliance, and healthcare innovation are reshaping hospice and the broader healthcare industry. They discuss how AI is changing the healthcare workforce, why quality and transparency matter more than ever, and what healthcare executives should know about the future of hospice care, palliative care, and value-based healthcare.Whether you lead a hospice organization, health system, nonprofit healthcare organization, or healthcare business, this episode provides practical leadership insights to help you navigate healthcare policy changes, prepare for emerging technology, understand the future of Medicare, and make strategic decisions in an increasingly complex healthcare environment. If you're interested in healthcare leadership, AI in hospice, healthcare management, Medicare reform, or the future of healthcare, this conversation will help you anticipate what's next instead of simply reacting to today's headlines.Episode Highlights✔ AI: Augmenting people vs. replacing jobs✔ Medicare policy and healthcare affordability✔ Hospice fraud enforcement & regulatory trends✔ Industry consolidation & nonprofit outlook✔ Leadership strategies for navigating change
AI is changing healthcare faster than ever. Medicare is under increasing pressure. Hospice fraud is driving unprecedented regulatory action. The question isn't whether healthcare is changing—it's whether leaders are prepared for what's next.In Part One of this quarterly TCNtalks / Anatomy of Leadership special, host Chris Comeaux welcomes healthcare strategist Cordt Kassner to break down the biggest healthcare stories shaping 2026. Together, they examine the trends every healthcare executive, hospice leader, nonprofit executive, and business leader should be watching.Using Dr. Ira Byock's strategic framework as their guide, Chris and Cordt explore the rapidly evolving role of artificial intelligence (AI) in healthcare, the growing crackdown on hospice fraud and abuse, Medicare's financial future, healthcare affordability, quality measurement, workforce transformation, and the continued consolidation of the hospice industry.They also discuss how AI is likely to augment—not replace—healthcare professionals, why quality and transparency are becoming central competitive advantages, and what nonprofit organizations must do to thrive in an increasingly complex healthcare environment.If you're responsible for leading a healthcare organization, hospice, palliative care program, nonprofit, or mission-driven business, this episode offers practical leadership insights and strategic perspective to help you prepare for what's ahead.In this episode you'll learn:• Why AI will fundamentally change healthcare leadership• How hospice fraud is reshaping federal oversight• What Medicare's future could mean for providers• Why quality and transparency are becoming competitive advantages• How healthcare leaders can prepare for unprecedented industry change• What nonprofit healthcare organizations must do to remain relevantSubscribe for weekly conversations with today's top healthcare, nonprofit, and business leaders as we explore leadership, innovation, strategy, and the future of healthcare.Co-Host: Cordt Kassner, PhD, Publisher of Hospice & Palliative Care Today | VP Data Science & Research at 1520ai | CEO/Founder of Hospice AnalyticsHost: Chris Comeaux, President / CEO of TELEIOS | author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Ephesians 4 Ryan Patty
Send us Fan MailCan healthcare remain compassionate in an age of private equity, artificial intelligence, and growing financial pressures?In this part two episode, Chris Comeaux continues conversation with Lauren Kaufmann, Assistant Professor of Business Administration at the Darden School of Business at the University of Virginia and Stephen Maiden, Managing Director of Case Writing Research Group, to discuss the future of healthcare, hospice, private equity, artificial intelligence, ethical leadership, and organizational mission.Drawing from their groundbreaking hospice case study, they explore why private equity has become one of the most controversial forces in healthcare, how AI is reshaping patient care and the workforce, and why measuring quality in hospice remains one of healthcare's greatest challenges.This conversation goes far beyond hospice. It tackles questions every healthcare executive, nonprofit leader, entrepreneur, and business professional should be asking:✔ Can mission-driven organizations survive growth?✔ What causes mission drift?✔ Is healthcare becoming too corporate?✔ How should leaders balance profits and purpose?✔ What role should AI play in human-centered industries?✔ What does a “good death” actually mean?Our Guest:Lauren Kaufmann, Assistant Professor of Business Administration at the Darden School of Business at the University of VirginiaStephen Maiden, Managing Director of Case Writing Research GroupHost: Chris Comeaux, President / CEO of TELEIOS / author of The Anatomy of Leadership
Can healthcare remain compassionate in an age of private equity, artificial intelligence, and growing financial pressures?In this part two episode, Chris Comeaux continues conversation with Lauren Kaufmann, Assistant Professor of Business Administration at the Darden School of Business at the University of Virginia and Stephen Maiden, Managing Director of Case Writing Research Group, to discuss the future of healthcare, hospice, private equity, artificial intelligence, ethical leadership, and organizational mission.Drawing from their groundbreaking hospice case study, they explore why private equity has become one of the most controversial forces in healthcare, how AI is reshaping patient care and the workforce, and why measuring quality in hospice remains one of healthcare's greatest challenges.This conversation goes far beyond hospice. It tackles questions every healthcare executive, nonprofit leader, entrepreneur, and business professional should be asking:✔ Can mission-driven organizations survive growth?✔ What causes mission drift?✔ Is healthcare becoming too corporate?✔ How should leaders balance profits and purpose?✔ What role should AI play in human-centered industries?✔ What does a “good death” actually mean?Our Guest:Lauren Kaufmann, Assistant Professor of Business Administration at the Darden School of Business at the University of VirginiaStephen Maiden, Managing Director of Case Writing Research GroupHost: Chris Comeaux, President / CEO of TELEIOS / author of The Anatomy of Leadership
Send us Fan MailFew topics spark more debate in healthcare than the intersection of compassionate care, ethical responsibility, and financial sustainability.Can mission-driven hospice organizations survive—and thrive—in a healthcare landscape increasingly dominated by for-profit providers?In Part One of this compelling conversation, TCNtalks/Anatomy of Leadership host Chris Comeaux welcomes Lauren Kaufmann, Assistant Professor of Business Administration at the University of Virginia Darden School of Business, and Stephen Maiden, Managing Director of the Darden Case Writing Research Group. Together, they discuss the groundbreaking business case developed around Teleios Collaborative Network and the evolving hospice industry. The conversation explores whether nonprofit hospice organizations possess unique structural advantages that can help them compete against larger, investor-backed healthcare models while remaining true to their mission. Drawing on research, classroom discussions, and real-world leadership experiences, the guests examine topics including community trust, volunteerism, staffing ratios, organizational culture, governance, marketing, and ethical decision-making. They challenge assumptions about nonprofit and for-profit healthcare while offering a thoughtful exploration of what it takes to deliver “care as a relationship, not a transaction” in today's healthcare environment. Key TakeawaysNonprofit hospice organizations may possess structural advantages through community trust, volunteer engagement, and mission-driven cultures that are difficult for competitors to replicate. The future success of nonprofit healthcare organizations depends not only on care quality but also on effectively communicating their value to patients and families. Teleios' hybrid model combines local independence with shared infrastructure, creating opportunities for scale while preserving community relationships. Quality of care is often reflected in staffing levels, volunteer involvement, and personal relationships that may not be captured in traditional healthcare metrics. Leadership, culture, and governance—not simply tax status—ultimately determine whether organizations fulfill their mission and deliver exceptional care. Guest:Lauren Kaufmann, Assistant Professor of Business Administration at the Darden School of Business at the University of Virginia Stephen Maiden, Managing Director of Case Writing Research GroupHost:Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
Few topics spark more debate in healthcare than the intersection of compassionate care, ethical responsibility, and financial sustainability.Can mission-driven hospice organizations survive—and thrive—in a healthcare landscape increasingly dominated by for-profit providers?In Part One of this compelling conversation, TCNtalks/Anatomy of Leadership host Chris Comeaux welcomes Lauren Kaufmann, Assistant Professor of Business Administration at the University of Virginia Darden School of Business, and Stephen Maiden, Managing Director of the Darden Case Writing Research Group. Together, they discuss the groundbreaking business case developed around Teleios Collaborative Network and the evolving hospice industry. The conversation explores whether nonprofit hospice organizations possess unique structural advantages that can help them compete against larger, investor-backed healthcare models while remaining true to their mission. Drawing on research, classroom discussions, and real-world leadership experiences, the guests examine topics including community trust, volunteerism, staffing ratios, organizational culture, governance, marketing, and ethical decision-making. They challenge assumptions about nonprofit and for-profit healthcare while offering a thoughtful exploration of what it takes to deliver “care as a relationship, not a transaction” in today's healthcare environment. Key TakeawaysNonprofit hospice organizations may possess structural advantages through community trust, volunteer engagement, and mission-driven cultures that are difficult for competitors to replicate. The future success of nonprofit healthcare organizations depends not only on care quality but also on effectively communicating their value to patients and families. Teleios' hybrid model combines local independence with shared infrastructure, creating opportunities for scale while preserving community relationships. Quality of care is often reflected in staffing levels, volunteer involvement, and personal relationships that may not be captured in traditional healthcare metrics. Leadership, culture, and governance—not simply tax status—ultimately determine whether organizations fulfill their mission and deliver exceptional care. Guest:Lauren Kaufmann, Assistant Professor of Business Administration at the Darden School of Business at the University of Virginia Stephen Maiden, Managing Director of Case Writing Research GroupHost:Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Send us Fan MailWhat if the most important care doesn't happen in a hospital, hospice, or clinic—but in the moments in between?In Part Two of The Missing Middle in Healthcare—And Why It Matters, Chris Comeaux continues his conversation with Bridget Sumser and Sonya Dolan of Mettle Health to explore the often-overlooked gap between medical treatment and the lived human experience of illness. Together, they unpack the role of grief, community, language, and connection in supporting people facing serious illness, caregiving responsibilities, and end-of-life challenges.This episode challenges traditional healthcare thinking by asking a powerful question: Are we treating diseases while missing the deeper needs of the people experiencing them? Bridget and Sonya share their vision for a future where grief literacy, community support, and compassionate accompaniment become essential parts of care—not afterthoughts.Highlights from this Episode:✔ Why the word “hospice” can create unintended barriers to care✔ The difference between treating illness and caring for the whole person✔ How grief begins long before death and affects all of us✔ Why community—not healthcare alone—is the missing middle✔ The future of serious illness support and human-centered care✔ How anyone can learn the skills of accompaniment and compassionate presence✔ Mettle Health's vision for transforming the way we navigate illness, loss, and mortalityWhether you're leading a healthcare organization, caring for a loved one, or simply interested in improving the human experience of healthcare, this conversation will challenge and inspire you.Subscribe for more conversations on leadership, purpose, healthcare innovation, and human flourishing.Guest:Sonya Dolan Co-Founder, Mettle HealthBridget Sumser, LCSW; Director of Counseling and Programs, Mettle HealthHost:Chris Comeaux, President | CEO of TELEIOS and author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
What if the most important care doesn't happen in a hospital, hospice, or clinic—but in the moments in between?In Part Two of The Missing Middle in Healthcare—And Why It Matters, Chris Comeaux continues his conversation with Bridget Sumser and Sonya Dolan of Mettle Health to explore the often-overlooked gap between medical treatment and the lived human experience of illness. Together, they unpack the role of grief, community, language, and connection in supporting people facing serious illness, caregiving responsibilities, and end-of-life challenges.This episode challenges traditional healthcare thinking by asking a powerful question: Are we treating diseases while missing the deeper needs of the people experiencing them? Bridget and Sonya share their vision for a future where grief literacy, community support, and compassionate accompaniment become essential parts of care—not afterthoughts.Highlights from this Episode:✔ Why the word “hospice” can create unintended barriers to care ✔ The difference between treating illness and caring for the whole person ✔ How grief begins long before death and affects all of us ✔ Why community—not healthcare alone—is the missing middle ✔ The future of serious illness support and human-centered care ✔ How anyone can learn the skills of accompaniment and compassionate presence ✔ Mettle Health's vision for transforming the way we navigate illness, loss, and mortalityWhether you're leading a healthcare organization, caring for a loved one, or simply interested in improving the human experience of healthcare, this conversation will challenge and inspire you.Subscribe for more conversations on leadership, purpose, healthcare innovation, and human flourishing.Guest:Sonya Dolan Co-Founder, Mettle Health Bridget Sumser, LCSW; Director of Counseling and Programs, Mettle HealthHost:Chris Comeaux, President | CEO of TELEIOS and author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Send us Fan MailWhat happens after a serious diagnosis—but before hospice care begins?In this compelling conversation, host Chris Comeaux sits down with Sonya Dolan, Co-Founder of Mettle Health, and Bridget Sumser, Director of Counseling & Programs, to explore one of healthcare's most overlooked challenges: the “missing middle.”Drawing from decades of experience in hospice, palliative care, caregiving, and serious illness support, Sonya and Bridget discuss the critical gaps patients and families face as they navigate life-altering diagnoses, caregiving responsibilities, grief, and uncertainty. Together, they unpack why traditional healthcare systems often struggle to address the emotional, relational, practical, and existential realities of serious illness—and how Mettle Health is working to fill that gap through compassionate accompaniment and human-centered care.This episode offers valuable insights for healthcare leaders, hospice professionals, nonprofit executives, caregivers, and anyone seeking a deeper understanding of what it means to truly support people through life's most difficult transitions.
What happens after a serious diagnosis—but before hospice care begins?In this compelling conversation, host Chris Comeaux sits down with Sonya Dolan, Co-Founder of Mettle Health, and Bridget Sumser, Director of Counseling & Programs, to explore one of healthcare's most overlooked challenges: the “missing middle.”Drawing from decades of experience in hospice, palliative care, caregiving, and serious illness support, Sonya and Bridget discuss the critical gaps patients and families face as they navigate life-altering diagnoses, caregiving responsibilities, grief, and uncertainty. Together, they unpack why traditional healthcare systems often struggle to address the emotional, relational, practical, and existential realities of serious illness—and how Mettle Health is working to fill that gap through compassionate accompaniment and human-centered care.This episode offers valuable insights for healthcare leaders, hospice professionals, nonprofit executives, caregivers, and anyone seeking a deeper understanding of what it means to truly support people through life's most difficult transitions.
Isn't it oddly freeing to be humbled? To be gently caught in a blind spot and brought back down to solid ground? In this warm and disarming episode, Lia Girard invites us to reconsider our relationship with imperfection — not as something to be ashamed of or frantically fixed, but as part of God's purposeful, loving design. In a world that bombards us with impossible standards of beauty, brilliance, and success, the pressure to appear perfect is relentless. And for Christians, it can feel even more loaded — especially when Jesus Himself says in Matthew 5:48, "Be perfect, therefore, as your heavenly Father is perfect." But here's where the Greek original opens everything up. The word used — teleios — doesn't mean flawless. It means to mature in pursuing a goal. And Romans 3:23-24 makes the rest beautifully clear: not one of us achieves perfection on this earth. We all fall short. Every single one. That is not a verdict of shame — it is an invitation to grace. Our imperfection is what keeps us running to God, receiving His forgiveness, and extending compassion to others who are equally in need. Lia reminds us that only Jesus is perfect, and it is His perfection — not ours — that reconciles us to God. So rather than chasing the illusion of flawlessness, we are invited to happily, humbly become works in progress — directed, healed, and matured in His loving hands. Today's Bible Verse "...for all have sinned and fall short of the glory of God, and all are justified freely by his grace through the redemption that came by Christ Jesus." — Romans 3:23-24, NIV Ponder Today Imperfection is not a flaw in God's design — it is part of it. Our propensity for sin and our need for grace are what continually draw us back to God, to receive His love and redemption, and to realize that only Jesus is perfect. Teleios means mature, not flawless. When Jesus calls us to be "perfect," He is calling us to grow and pursue Christlikeness — not to achieve a sinless standard we were never designed to reach on our own. Humility is a gift, not a defeat. Being made aware of our shortcomings protects us from pride and self-glorification — the very trap Satan uses to lead us away from dependence on God. A humble heart is a protected heart. Our imperfection gives us the capacity for compassion. When we honestly face our own sin and receive God's forgiveness, we become better equipped to extend that same grace to others who are struggling alongside us. Chasing the illusion of perfection keeps us from receiving grace. When we cover up or ignore our weak places to appear flawless, we rob ourselves of the very thing we need most — God's transforming, healing presence in those exact places. A Prayer for You Today Dear God, it's never easy to face imperfection. But I know You made me on purpose, and I don't need to compare myself to anyone else — because we are all unique creations. Help me understand that there is no human standard for "perfect." Help me remember that my propensity for sin gives me the opportunity to receive Your forgiveness and grace, which equips me to show compassion to others. Don't let me be misled by the pursuit of flawlessness — because only You are perfect. Instead, help me to happily and humbly be a work in progress, directed, healed, and matured in Your loving hands. I love and thank You. Amen. Don't Miss an Episode If today's prayer gave you permission to stop striving and start growing, we'd love to stay connected. Subscribe to the LifeAudio newsletter at LifeAudio.com for daily prayers, devotionals, and more content to walk with you — imperfectly and beautifully — in faith every day. If you like this podcast, be sure to check out our sister podcast, Your Nightly Prayer - an evening Christian prayer podcast to help you end your day in conversation with God. https://www.lifeaudio.com/your-nightly-prayer/ Discover more Christian podcasts at lifeaudio.com and inquire about advertising opportunities at lifeaudio.com/contact-us.
Ephesians 2 Jeff Kennedy
Send us Fan MailCan consumers really trust hospice quality ratings?In Part Two of this powerful TCNtalks / Anatomy of Leadership conversation, Chris Comeaux and Cordt Kassner continue their discussion with nationally recognized hospice researcher and policy expert Dr. Joan Teno.Building on Part One, Dr. Teno explores how patients and families can make better-informed hospice decisions, why current quality reporting systems often fall short, and how artificial intelligence could transform the future of hospice quality measurement. She also addresses one of the most pressing challenges facing the industry today: preserving public trust while combating fraud, profiteering, and unethical practices.Drawing from decades of research and policy leadership, Dr. Teno offers a thoughtful perspective on the future of hospice care, the importance of transparency, and the critical role healthcare leaders must play in protecting the integrity of the hospice mission.Whether you're a hospice professional, healthcare executive, policymaker, clinician, or family caregiver, this episode offers valuable insights into the future of end-of-life care.Key Takeaways:✔ Why consumers need better tools to evaluate hospice quality✔ How AI could improve hospice transparency and decision-making✔ The risks of oversupply, profiteering, and declining public trust✔ Why quality data should empower both providers and families✔ The extraordinary impact hospice clinicians continue to make every day✔ The future of hospice care, accountability, and patient choiceChapters:0:00 Welcome And Part Two Setup0:21 A Better Way To Find Hospice3:06 Weighting Scores Without Punishing Small Programs6:01 The Denominator Problem Behind Star Ratings10:58 Rural Hospice Reality And The Willie Sutton Rule12:08 AI Can Hallucinate Hospice Quality16:47 Public Trust And A Saturated Hospice Market23:36 Ghost Hospices And Which Data To Trust26:04 Do CAHPS Questions Still Fit Hospice Today27:44 Concurrent Care And Why Hospice Stays A Hard Choice33:40 Giving Back Through Mentoring And Substack35:57 Subscribe And The Brain BookmarkGuest: Dr. Joan TenoMD, MS; Adjunct Professor of Health Services, Policy, and Practice (Brown School of Public Health); Adjunct Staff, RAND CorporationCo-Host: Cordt Kassner, PhD, Publisher of Hospice & Palliative Care Today & CEO and Founder of Hospice AnalyticsHost: Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
Can consumers really trust hospice quality ratings?In Part Two of this powerful TCNtalks / Anatomy of Leadership conversation, Chris Comeaux and Cordt Kassner continue their discussion with nationally recognized hospice researcher and policy expert Dr. Joan Teno.Building on Part One, Dr. Teno explores how patients and families can make better-informed hospice decisions, why current quality reporting systems often fall short, and how artificial intelligence could transform the future of hospice quality measurement. She also addresses one of the most pressing challenges facing the industry today: preserving public trust while combating fraud, profiteering, and unethical practices.Drawing from decades of research and policy leadership, Dr. Teno offers a thoughtful perspective on the future of hospice care, the importance of transparency, and the critical role healthcare leaders must play in protecting the integrity of the hospice mission.Whether you're a hospice professional, healthcare executive, policymaker, clinician, or family caregiver, this episode offers valuable insights into the future of end-of-life care.Key Takeaways:✔ Why consumers need better tools to evaluate hospice quality✔ How AI could improve hospice transparency and decision-making✔ The risks of oversupply, profiteering, and declining public trust✔ Why quality data should empower both providers and families✔ The extraordinary impact hospice clinicians continue to make every day✔ The future of hospice care, accountability, and patient choiceChapters:0:00 Welcome And Part Two Setup0:21 A Better Way To Find Hospice3:06 Weighting Scores Without Punishing Small Programs6:01 The Denominator Problem Behind Star Ratings10:58 Rural Hospice Reality And The Willie Sutton Rule12:08 AI Can Hallucinate Hospice Quality16:47 Public Trust And A Saturated Hospice Market23:36 Ghost Hospices And Which Data To Trust26:04 Do CAHPS Questions Still Fit Hospice Today27:44 Concurrent Care And Why Hospice Stays A Hard Choice33:40 Giving Back Through Mentoring And Substack35:57 Subscribe And The Brain BookmarkGuest: Dr. Joan TenoMD, MS; Adjunct Professor of Health Services, Policy, and Practice (Brown School of Public Health); Adjunct Staff, RAND CorporationCo-Host: Cordt Kassner, PhD, Publisher of Hospice & Palliative Care Today & CEO and Founder of Hospice AnalyticsHost: Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Send us Fan MailAre hospice quality ratings really measuring what matters most?In this powerful episode of TCNtalks / Anatomy of Leadership, Chris Comeaux and Cordt Kassner sit down with nationally recognized hospice researcher Dr. Joan Teno to uncover the hidden problems behind hospice ratings, quality scores, and public reporting systems.Drawing on more than 30 years of experience shaping hospice and palliative care policy, Dr. Teno explains why many publicly reported quality measures may fail to capture the true experiences of patients and families. She discusses the challenges of transparency, the unintended consequences of current reporting systems, concerns about fraud and oversight, and how artificial intelligence could help transform the future of hospice quality measurement.Whether you're a healthcare executive, hospice leader, clinician, policymaker, or nonprofit professional, this conversation offers valuable insights into the complex realities behind quality scores and what must change to better serve patients and families at the end of life.In this episode, you'll learn:✔ Why hospice ratings may not tell the full story✔ The biggest blind spots in today's quality measurement systems✔ How some providers avoid meaningful public reporting✔ The role of AI and data analytics in improving oversight✔ What meaningful transparency should look like for consumersChapters:0:00 Leadership Sets The Tone0:22. Monthly Hospice News And Framework3:38. Why Oversight Beats Payment Redesign8:28. Transparency Limits And Small Hospice Loopholes13:10. Blind Spots In Quality Reporting18:56 Using AI To Pick A Hospice23:45. Moratorium And Rebuilding Trust27:30 Clinicians Needed To Catch What Models Miss29:18 Part Two TeaserGuest: Dr. Joan TenoAdjunct Professor, Brown School of Public Health | Hospice & Palliative Care Researcher | 2023 AAHPM Lifetime Achievement Award RecipientHost: Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy of LeadershipC0-Host: Cordt Kassner,
Are hospice quality ratings really measuring what matters most?In this powerful episode of TCNtalks / Anatomy of Leadership, Chris Comeaux and Cordt Kassner sit down with nationally recognized hospice researcher Dr. Joan Teno to uncover the hidden problems behind hospice ratings, quality scores, and public reporting systems.Drawing on more than 30 years of experience shaping hospice and palliative care policy, Dr. Teno explains why many publicly reported quality measures may fail to capture the true experiences of patients and families. She discusses the challenges of transparency, the unintended consequences of current reporting systems, concerns about fraud and oversight, and how artificial intelligence could help transform the future of hospice quality measurement.Whether you're a healthcare executive, hospice leader, clinician, policymaker, or nonprofit professional, this conversation offers valuable insights into the complex realities behind quality scores and what must change to better serve patients and families at the end of life.In this episode, you'll learn:✔ Why hospice ratings may not tell the full story✔ The biggest blind spots in today's quality measurement systems✔ How some providers avoid meaningful public reporting✔ The role of AI and data analytics in improving oversight✔ What meaningful transparency should look like for consumersChapters:0:00 Leadership Sets The Tone0:22. Monthly Hospice News And Framework3:38. Why Oversight Beats Payment Redesign8:28. Transparency Limits And Small Hospice Loopholes13:10. Blind Spots In Quality Reporting18:56 Using AI To Pick A Hospice23:45. Moratorium And Rebuilding Trust27:30 Clinicians Needed To Catch What Models Miss29:18 Part Two TeaserGuest: Dr. Joan TenoAdjunct Professor, Brown School of Public Health | Hospice & Palliative Care Researcher | 2023 AAHPM Lifetime Achievement Award RecipientHost: Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy of LeadershipC0-Host: Cordt Kassner,
Romans 8 Daniel Hickinbotham
Send us Fan MailMost leadership advice sounds inspiring until you have to practice it with real pressure, real people, and real consequences. Our host, Chris Comeaux sits down with Mark Miller, former Vice President of High Performance Leadership at Chick-fil-A and bestselling co-author of The Secret and Lead Every Day, to get brutally practical about servant leadership, ego, and why the best leaders stop asking “How do I get more from my team?” and start asking “How do I help my team win?”They talk about why the servant-leader mindset is hard to adopt in the first place: it often isn't modeled, it isn't taught, and our default human setting leans toward “me and mine.” Mark shares research that puts a spotlight on the real obstacle many leaders face, ego, and we explore how it shows up in everyday decisions, team dynamics, and organizational culture.Mark addresses the tension that trips up even well-meaning managers: how do you serve people while still holding them accountable? Mark makes the case that accountability is not a harsh tool, it's a gift that helps people reach their potential, and he explains why great leaders keep results and relationships high at the same time. Mark also dig into Lead Every Day, a leadership operating system built around three disciplines: becoming a better leader, improving team performance, and strengthening the organization, plus the simplest daily push that changes everything: start where you are, use what you've got, and do what you can.If you care about leadership development, team performance, and building a healthy culture that still delivers results, this conversation will give you language, stories, and next steps you can use immediately. Subscribe, share this with a leader who needs it, and leave a review with your biggest takeaway.Guest:Mark Miller, Business Leader, Wall Street Journal and International Best-Selling Author, Communicator, and Co-Founder of Lead Every DayHost:Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
Most leadership advice sounds inspiring until you have to practice it with real pressure, real people, and real consequences. Our host, Chris Comeaux sits down with Mark Miller, former Vice President of High Performance Leadership at Chick-fil-A and bestselling co-author of The Secret and Lead Every Day, to get brutally practical about servant leadership, ego, and why the best leaders stop asking “How do I get more from my team?” and start asking “How do I help my team win?”They talk about why the servant-leader mindset is hard to adopt in the first place: it often isn't modeled, it isn't taught, and our default human setting leans toward “me and mine.” Mark shares research that puts a spotlight on the real obstacle many leaders face, ego, and we explore how it shows up in everyday decisions, team dynamics, and organizational culture.Mark addresses the tension that trips up even well-meaning managers: how do you serve people while still holding them accountable? Mark makes the case that accountability is not a harsh tool, it's a gift that helps people reach their potential, and he explains why great leaders keep results and relationships high at the same time. Mark also dig into Lead Every Day, a leadership operating system built around three disciplines: becoming a better leader, improving team performance, and strengthening the organization, plus the simplest daily push that changes everything: start where you are, use what you've got, and do what you can.If you care about leadership development, team performance, and building a healthy culture that still delivers results, this conversation will give you language, stories, and next steps you can use immediately. Subscribe, share this with a leader who needs it, and leave a review with your biggest takeaway.Guest:Mark Miller, Business Leader, Wall Street Journal and International Best-Selling Author, Communicator, and Co-Founder of Lead Every DayHost:Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Send us Fan MailHospice has always been about people, but the future of hospice will increasingly be shaped by data—and that shift is both exciting and unsettling.In Part Two of The Future of Hospice: How HOPE Will Transform Reimbursement & Care, Raianne Melton and Andrea Hale unpack how the HOPE tool could redefine hospice reimbursement, value-based care, and quality measurement across CMS, Medicare Advantage, and health systems. The conversation explores where hospice measurement may be heading—from symptom impact scoring and burdensome discharges to acuity tracking, HUV utilization, and the growing importance of consistent documentation and actionable clinical data.The episode also focuses on what hospice leaders can do now to prepare: improving point-of-care documentation, simplifying EMR workflows, leveraging real-time analytics, and exploring AI-powered ambient listening to reduce clinician burden while preserving compassionate care. Ultimately, this conversation is about helping hospice organizations prove their value with measurable outcomes while staying true to the mission that defines hospice care.This episode offers practical insights for hospice executives, nonprofit healthcare leaders, clinicians, and anyone navigating the evolving landscape of end-of-life care.Guest:Andrea Hale, CEO of Valley Hospice Raianne Melton, Director of Clinical Services of Professional Services for AxxessHost:Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
Hospice has always been about people, but the future of hospice will increasingly be shaped by data—and that shift is both exciting and unsettling.In Part Two of The Future of Hospice: How HOPE Will Transform Reimbursement & Care, Raianne Melton and Andrea Hale unpack how the HOPE tool could redefine hospice reimbursement, value-based care, and quality measurement across CMS, Medicare Advantage, and health systems. The conversation explores where hospice measurement may be heading—from symptom impact scoring and burdensome discharges to acuity tracking, HUV utilization, and the growing importance of consistent documentation and actionable clinical data.The episode also focuses on what hospice leaders can do now to prepare: improving point-of-care documentation, simplifying EMR workflows, leveraging real-time analytics, and exploring AI-powered ambient listening to reduce clinician burden while preserving compassionate care. Ultimately, this conversation is about helping hospice organizations prove their value with measurable outcomes while staying true to the mission that defines hospice care.This episode offers practical insights for hospice executives, nonprofit healthcare leaders, clinicians, and anyone navigating the evolving landscape of end-of-life care.Guest:Andrea Hale, CEO of Valley Hospice Raianne Melton, Director of Clinical Services of Professional Services for AxxessHost:Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Send us Fan MailThe future of hospice care is changing—and the HOPE assessment tool may redefine how providers deliver care, document outcomes, and receive reimbursement.Healthcare is entering a new era where quality outcomes, patient data, and accountability are driving the future of care delivery. In this episode, we're joined by Andrea Hale, CEO of Valley Hospice, and Raianne Melton, Director of Clinical Services of Professional Services for Axxess, whose expertise and frontline perspective help unpack one of the most significant shifts happening in hospice today—the implementation of the HOPE assessment tool. Their insight provides valuable guidance for hospice leaders, clinicians, and organizations preparing for the future of reimbursement and patient-centered care.In Part One of this important conversation, we explore how the Hospice Outcomes & Patient Evaluation (HOPE) tool is poised to transform the hospice landscape. From evolving CMS expectations to the growing emphasis on quality metrics and patient-centered outcomes, this episode breaks down what hospice leaders, clinicians, and healthcare organizations need to understand now.Join us as we discuss:• What the HOPE tool is and why it matters• How reimbursement models are shifting in hospice care• The operational and compliance challenges providers may face• Why documentation and quality reporting are becoming more critical than ever• How organizations can proactively prepare for the future of end-of-life careWhether you're a hospice professional, nonprofit executive, healthcare leader, or business decision-maker, this episode provides timely insight into the changing future of compassionate care delivery.Our Guest:Andrea Hale, CEO of Valley HospiceRaianne Melton, Director of Clinical Services of Professional Services for AxxessHost:Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy of Leadership
The future of hospice care is changing—and the HOPE assessment tool may redefine how providers deliver care, document outcomes, and receive reimbursement.Healthcare is entering a new era where quality outcomes, patient data, and accountability are driving the future of care delivery. In this episode, we're joined by Andrea Hale, CEO of Valley Hospice, and Raianne Melton, Director of Clinical Services of Professional Services for Axxess, whose expertise and frontline perspective help unpack one of the most significant shifts happening in hospice today—the implementation of the HOPE assessment tool. Their insight provides valuable guidance for hospice leaders, clinicians, and organizations preparing for the future of reimbursement and patient-centered care.In Part One of this important conversation, we explore how the Hospice Outcomes & Patient Evaluation (HOPE) tool is poised to transform the hospice landscape. From evolving CMS expectations to the growing emphasis on quality metrics and patient-centered outcomes, this episode breaks down what hospice leaders, clinicians, and healthcare organizations need to understand now.Join us as we discuss: • What the HOPE tool is and why it matters • How reimbursement models are shifting in hospice care • The operational and compliance challenges providers may face • Why documentation and quality reporting are becoming more critical than ever • How organizations can proactively prepare for the future of end-of-life careWhether you're a hospice professional, nonprofit executive, healthcare leader, or business decision-maker, this episode provides timely insight into the changing future of compassionate care delivery.Our Guest:Andrea Hale, CEO of Valley HospiceRaianne Melton, Director of Clinical Services of Professional Services for AxxessHost:Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy of Leadership
What if the universe just dropped the smoothest mystery ever? Scientists have discovered a perfectly round sphere of plasma floating in deep space — and it's freaking everybody out. They've named it Teleios, which literally means “perfect” in Greek, because it's just too symmetrical to be normal. Could it be a strange kind of supernova? Or something no one has ever seen before? Hit play and dive into the most mind-bending space mystery scientists are trying to solve right now. Learn more about your ad choices. Visit megaphone.fm/adchoices
Send us Fan MailIn this compelling first installment, CMS Chief Operating Officer and Deputy Administrator Kim Brandt joins Chris Comeaux for a candid conversation about the growing hospice fraud crisis, the financial future of Medicare, and the urgent transformation happening across American healthcare. Drawing from her leadership role at CMS and firsthand experiences with hospice care in her own family, Brandt shares why hospice remains a critical pillar of compassionate care — while also exposing the alarming abuse threatening the integrity of the system. The discussion dives deep into the pressures facing Medicare as the nation approaches the “silver tsunami,” with 10,000 new beneficiaries entering Medicare every day through 2030. Brandt explains how CMS is thinking about value-based care, the role of technology and AI in improving patient outcomes, and why hospice and palliative care may increasingly blend together in the future. From home-based care expansion to quality-driven reimbursement models, this episode offers healthcare leaders a rare inside look at the policy conversations shaping the next decade of healthcare delivery. Key TakeawaysCMS views hospice as an essential part of the Medicare ecosystem and is committed to protecting legitimate providers while aggressively combating fraud.Medicare faces mounting financial pressure as 10,000 baby boomers enroll daily, accelerating the need for healthcare reform and value-based care models.Kim Brandt predicts hospice and palliative care will increasingly integrate, allowing patients to receive supportive care earlier in their illness journey.Home-based healthcare, telehealth, AI, and remote monitoring are expected to play a major role in the future of hospice care delivery.CMS is shifting its focus from enrollment volume toward aligning incentives with quality outcomes and patient-centered care.If you're passionate about the future of healthcare, hospice innovation, and leadership that drives meaningful change, this is an episode you cannot miss. Subscribe to our podcast and share this conversation with your team, and stay tuned for Part Two as we continue exploring the future of Medicare, hospice reform, and value-based care. Guest:Kim Brandt: Chief Operating Officer and Deputy Administrator at CMS Host:Chris Comeaux, President / CEO of Teleios, author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
In this compelling first installment, CMS Chief Operating Officer and Deputy Administrator Kim Brandt joins Chris Comeaux for a candid conversation about the growing hospice fraud crisis, the financial future of Medicare, and the urgent transformation happening across American healthcare. Drawing from her leadership role at CMS and firsthand experiences with hospice care in her own family, Brandt shares why hospice remains a critical pillar of compassionate care — while also exposing the alarming abuse threatening the integrity of the system. The discussion dives deep into the pressures facing Medicare as the nation approaches the “silver tsunami,” with 10,000 new beneficiaries entering Medicare every day through 2030. Brandt explains how CMS is thinking about value-based care, the role of technology and AI in improving patient outcomes, and why hospice and palliative care may increasingly blend together in the future. From home-based care expansion to quality-driven reimbursement models, this episode offers healthcare leaders a rare inside look at the policy conversations shaping the next decade of healthcare delivery. Key TakeawaysCMS views hospice as an essential part of the Medicare ecosystem and is committed to protecting legitimate providers while aggressively combating fraud.Medicare faces mounting financial pressure as 10,000 baby boomers enroll daily, accelerating the need for healthcare reform and value-based care models.Kim Brandt predicts hospice and palliative care will increasingly integrate, allowing patients to receive supportive care earlier in their illness journey.Home-based healthcare, telehealth, AI, and remote monitoring are expected to play a major role in the future of hospice care delivery.CMS is shifting its focus from enrollment volume toward aligning incentives with quality outcomes and patient-centered care.If you're passionate about the future of healthcare, hospice innovation, and leadership that drives meaningful change, this is an episode you cannot miss. Subscribe to our podcast and share this conversation with your team, and stay tuned for Part Two as we continue exploring the future of Medicare, hospice reform, and value-based care. Guest:Kim Brandt: Chief Operating Officer and Deputy Administrator at CMS Host:Chris Comeaux, President / CEO of Teleios, author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Send us Fan MailIn Part One of Healthcare Leaders Break Down Hospice Reform, Medicare & Quality Care, Chris Comeaux sits down with nationally respected healthcare leaders Tom Koutsoumpas, Founder & CEO of NPHI and Carole Fisher, President of NPHI to explore the evolving future of hospice, palliative care, Medicare oversight, and the growing demand for quality-driven, compassionate healthcare leadership. Together, they unpack the growing challenges facing end-of-life care — from fraud and benefit manipulation to the urgent need for quality transparency and authentic patient-centered care. Drawing on decades of leadership experience, the guests explore how nonprofit hospice organizations are redefining quality while advocating for compassion, integrity, and trust across the healthcare continuum. The discussion also dives into the emotional and cultural barriers surrounding hospice conversations, the importance of introducing palliative care earlier in serious illness, and why communication remains one of the most powerful tools in healthcare leadership. Through personal stories, policy insights, and candid reflections, Tom and Carole reveal how mission-driven organizations are creating calm and clarity for patients and families during life's most vulnerable moments. This episode offers healthcare leaders, hospice professionals, and nonprofit executives a timely and inspiring look at where serious illness care is headed — and what it will take to protect its future. Key TakeawaysHospice leaders are pushing back against fraud, abuse, and “benefit manipulation” that prioritize profits over patient care. Earlier integration of palliative care can build trust with patients and families before hospice services are needed. One of hospice care's greatest challenges remains overcoming public fear and misunderstanding surrounding death and end-of-life conversations. Nonprofit hospice organizations continue to lead in quality outcomes, staffing, patient support services, and community-based care. Quality transparency, collaboration, and meaningful data sharing are becoming essential for the future of healthcare and hospice reimbursement.
In Part One of Healthcare Leaders Break Down Hospice Reform, Medicare & Quality Care, Chris Comeaux sits down with nationally respected healthcare leaders Tom Koutsoumpas, Founder & CEO of NPHI and Carole Fisher, President of NPHI to explore the evolving future of hospice, palliative care, Medicare oversight, and the growing demand for quality-driven, compassionate healthcare leadership. Together, they unpack the growing challenges facing end-of-life care — from fraud and benefit manipulation to the urgent need for quality transparency and authentic patient-centered care. Drawing on decades of leadership experience, the guests explore how nonprofit hospice organizations are redefining quality while advocating for compassion, integrity, and trust across the healthcare continuum. The discussion also dives into the emotional and cultural barriers surrounding hospice conversations, the importance of introducing palliative care earlier in serious illness, and why communication remains one of the most powerful tools in healthcare leadership. Through personal stories, policy insights, and candid reflections, Tom and Carole reveal how mission-driven organizations are creating calm and clarity for patients and families during life's most vulnerable moments. This episode offers healthcare leaders, hospice professionals, and nonprofit executives a timely and inspiring look at where serious illness care is headed — and what it will take to protect its future. Key TakeawaysHospice leaders are pushing back against fraud, abuse, and “benefit manipulation” that prioritize profits over patient care. Earlier integration of palliative care can build trust with patients and families before hospice services are needed. One of hospice care's greatest challenges remains overcoming public fear and misunderstanding surrounding death and end-of-life conversations. Nonprofit hospice organizations continue to lead in quality outcomes, staffing, patient support services, and community-based care. Quality transparency, collaboration, and meaningful data sharing are becoming essential for the future of healthcare and hospice reimbursement.
Send us Fan MailVirtual reality can feel like a toy until you hear what it does for pain, fear, and the kind of suffering that medication cannot touch.In this Part Two episode of TCNtalks / Anatomy of Leadership, Chris Comeaux sits down with Dr. Kathleen Benton, CEO of Hospice of Savannah, and VR healthcare pioneer Teri Yarbrow, Founder & CEO of Magika VRx, to explore how virtual reality in healthcare, hospice care, and palliative care are evolving through immersive technology. Learn how VR therapy is being used to reduce pain, anxiety, and emotional distress in patients facing serious illness and end-of-life care.They talk data, not hype: peer reviewed research, standards organizations like AMXRA, and real clinical adoption from pediatric programs to large scale international work. Then we narrow the lens to hospice and palliative care where the stakes are personal, exploring how VR can reduce pain, anxiety, and distress, and how it may help patients rely less on medications in day to day symptom management. We also dig into an unexpected outcome many teams report: awe inducing content that creates self transcendent experiences, easing existential distress and helping people reconnect with meaning, purpose, and peace.Care does not stop with the patient, so we also look at caregiver and clinician support, including burnout relief, respite room use, and what happens when the patient cannot wear a headset but the family in the room needs help coping. Finally, we look ahead to lighter devices, immersive rooms, and the idea of a curated “VR pharmacy” where clinicians prescribe specific experiences for specific needs.What begins as a conversation about medical virtual reality quickly becomes something deeper—about awe, spirituality, and the human experience at the end of life.In this episode:* The growing research and credibility of Virtual Reality in medicine* Real-world palliative care pilot results and pain reduction* Neuropathic pain relief when medications fall short* Awe and self-transcendent experiences in patient care* Supporting clinicians with burnout and emotional fatigue* Helping families process grief through immersive experiences* The future of Virtual Reality in healthcare and the “VR pharmacy” modelThis episode highlights how immersive VR is becoming evidence-based care—restoring presence, identity, and dignity when it matters most.Guest:Kathleen Benton, Chief Executive Officer, Hospice Savannah, Inc. and Co-Author of the book, Virtual Reality for Serious IllnessTeri Yarbrow, the Founder of "Creating AWE", President of Magika VRx and Co-Author of the book, Virtual Reality for Serious IllnessHost:Chris Comeaux, President / CEO of TELEIOS / author of The Anatomy of Leadership
Virtual reality can feel like a toy until you hear what it does for pain, fear, and the kind of suffering that medication cannot touch. In this Part Two episode of TCNtalks / Anatomy of Leadership, Chris Comeaux sits down with Dr. Kathleen Benton, CEO of Hospice of Savannah, and VR healthcare pioneer Teri Yarbrow, Founder & CEO of Magika VRx, to explore how virtual reality in healthcare, hospice care, and palliative care are evolving through immersive technology. Learn how VR therapy is being used to reduce pain, anxiety, and emotional distress in patients facing serious illness and end-of-life care.They talk data, not hype: peer reviewed research, standards organizations like AMXRA, and real clinical adoption from pediatric programs to large scale international work. Then we narrow the lens to hospice and palliative care where the stakes are personal, exploring how VR can reduce pain, anxiety, and distress, and how it may help patients rely less on medications in day to day symptom management. We also dig into an unexpected outcome many teams report: awe inducing content that creates self transcendent experiences, easing existential distress and helping people reconnect with meaning, purpose, and peace.Care does not stop with the patient, so we also look at caregiver and clinician support, including burnout relief, respite room use, and what happens when the patient cannot wear a headset but the family in the room needs help coping. Finally, we look ahead to lighter devices, immersive rooms, and the idea of a curated “VR pharmacy” where clinicians prescribe specific experiences for specific needs.What begins as a conversation about medical virtual reality quickly becomes something deeper—about awe, spirituality, and the human experience at the end of life.In this episode:* The growing research and credibility of Virtual Reality in medicine* Real-world palliative care pilot results and pain reduction* Neuropathic pain relief when medications fall short* Awe and self-transcendent experiences in patient care* Supporting clinicians with burnout and emotional fatigue* Helping families process grief through immersive experiences* The future of Virtual Reality in healthcare and the “VR pharmacy” modelThis episode highlights how immersive VR is becoming evidence-based care—restoring presence, identity, and dignity when it matters most.Guest:Kathleen Benton, Chief Executive Officer, Hospice Savannah, Inc. and Co-Author of the book, Virtual Reality for Serious Illness Teri Yarbrow, the Founder of "Creating AWE", President of Magika VRx and Co-Author of the book, Virtual Reality for Serious IllnessHost:Chris Comeaux, President / CEO of TELEIOS / author of The Anatomy of Leadership
Send us Fan MailWhat if some of the most meaningful moments at the end of life could still be experienced—no matter the physical limitations?In this episode, Kathleen Benton and VR innovator Teri Yarbrow reveal how virtual reality is reshaping hospice and palliative care by restoring something often lost in modern medicine—human experience. As care becomes increasingly clinical and documentation-driven, VR creates space for patients to reconnect with meaning, beauty, and identity beyond their diagnosis.The impact is rooted in how the brain responds to immersion. Through presence (feeling transported), embodiment (shifting out of “patient” identity), and agency (regaining choice), VR helps reduce pain and anxiety while restoring a sense of control. For patients who can no longer travel, move, or explore, these experiences are not trivial—they are transformative.The stories are powerful. A hospice patient skydives. An ALS patient explores space. A fragile palliative care patient surfs and leaves with renewed energy. Each moment underscores a critical insight: when experiences are thoughtfully matched to a patient's emotional state, VR becomes a form of care—not just distraction.At its deepest level, this work is about awe. The feeling of encountering something bigger than ourselves—oceans, stars, vast landscapes—can bring peace, perspective, and even spiritual grounding. Through VR, awe becomes accessible at the bedside, reminding patients that even in limitation, there is still room for connection, beauty, and meaning.Highlights:VR is emerging as a powerful tool in hospice and serious illness careThree mechanisms drive its impact: presence, embodiment, and agencyReal patient stories demonstrate measurable emotional and physical benefitsMatching VR experiences to patient needs is key to effectivenessAwe is not a luxury—it's a therapeutic necessity at the end of lifeGuest:Kathleen Benton, Chief Executive Officer, Hospice Savannah, Inc. and Co-Author of the book, Virtual Reality for Serious Illness; Teri Yarbrow, Founder of "Creating AWE", President of Magika VRx and Co-Author of the book, Virtual Reality for Serious Illness Host:Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
What if some of the most meaningful moments at the end of life could still be experienced—no matter the physical limitations?In this episode, Kathleen Benton and VR innovator Teri Yarbrow reveal how virtual reality is reshaping hospice and palliative care by restoring something often lost in modern medicine—human experience. As care becomes increasingly clinical and documentation-driven, VR creates space for patients to reconnect with meaning, beauty, and identity beyond their diagnosis.The impact is rooted in how the brain responds to immersion. Through presence (feeling transported), embodiment (shifting out of “patient” identity), and agency (regaining choice), VR helps reduce pain and anxiety while restoring a sense of control. For patients who can no longer travel, move, or explore, these experiences are not trivial—they are transformative.The stories are powerful. A hospice patient skydives. An ALS patient explores space. A fragile palliative care patient surfs and leaves with renewed energy. Each moment underscores a critical insight: when experiences are thoughtfully matched to a patient's emotional state, VR becomes a form of care—not just distraction.At its deepest level, this work is about awe. The feeling of encountering something bigger than ourselves—oceans, stars, vast landscapes—can bring peace, perspective, and even spiritual grounding. Through VR, awe becomes accessible at the bedside, reminding patients that even in limitation, there is still room for connection, beauty, and meaning.Highlights:VR is emerging as a powerful tool in hospice and serious illness careThree mechanisms drive its impact: presence, embodiment, and agencyReal patient stories demonstrate measurable emotional and physical benefitsMatching VR experiences to patient needs is key to effectivenessAwe is not a luxury—it's a therapeutic necessity at the end of lifeGuest:Kathleen Benton, Chief Executive Officer, Hospice Savannah, Inc. and Co-Author of the book, Virtual Reality for Serious Illness; Teri Yarbrow, Founder of "Creating AWE", President of Magika VRx and Co-Author of the book, Virtual Reality for Serious Illness Host:Chris Comeaux, President / CEO of TELEIOS, author of The Anatomy of LeadershipTeleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
Send us Fan MailIn Part Two of Future-Proofing Care: The Challenges We Face in Hospice and Palliative Care, Chris Comeaux and Cordt Kassner explore the accelerating forces reshaping hospice and palliative care—from shifting patient demographics to the rapid rise of AI and regulatory complexity. As the industry transitions to serving a more diverse, resource-variable baby boomer population, leaders are challenged to rethink how care is delivered, personalized, and sustained in an increasingly complex environment. The conversation dives into the tension between innovation and regulation, the transformative (yet imperfect) role of technology, and the growing mental health crisis impacting patients, families, and care teams alike. With AI poised to revolutionize communication and care delivery—but infrastructure and human connection still critical—the episode emphasizes a central truth: technology must enhance, not replace, the heart of care. Ultimately, this episode offers a strategic roadmap for leaders navigating uncertainty. Through the memorable framework “Grow, No, Flow, Sow, R&D,” the hosts provide actionable insight into building resilient, future-ready organizations—equipping healthcare and nonprofit leaders to move from feeling overwhelmed by change to actively shaping what comes next. Key TakeawaysDemographic shifts—especially the rise of the baby boomer population—are redefining care expectations, financial realities, and caregiver availability. Innovation is outpacing regulation, creating friction—but also opportunity for leaders to proactively shape policy. AI and emerging technologies will dramatically transform care delivery, but must be used to enhance—not replace—human connection. The mental health crisis is increasingly intersecting with hospice and palliative care, exposing systemic gaps and new responsibilities. Organizational culture (“reculture”) is the critical enabler—or barrier—to successfully navigating rapid change.Co-Host:Cordt Kassner, PhD, Publisher of Hospice & Palliative Care Today & CEO and Founder of Hospice Analytics Host:Chris Comeaux, President / CEO of Teleios, Author of The Anatomy of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
Send us Fan MailIn Part Two of this thought-provoking conversation, Chris Comeaux and Robin Heffernan unpack the complex realities shaping the future of hospice under Medicare Advantage. From the lessons learned in the VBID demonstration to the growing momentum behind “carve-in” models, this episode explores the tension between cost, quality, and patient experience—and what it will take to align all three. At the center of the discussion is a critical question: how do we design a system that truly rewards high-quality care while eliminating inefficiencies and poor outcomes?The conversation dives into emerging models like concurrent care “bridge pathways,” which challenge the traditional binary transition into hospice and offer a more patient-centered approach to serious illness care. It also tackles the impact of private equity, consolidation, and payer incentives—raising important considerations about accountability, network design, and the sustainability of mission-driven providers. For leaders navigating an evolving healthcare landscape, this episode provides both clarity and challenge on what comes next. Key TakeawaysThe VBID demonstration revealed both promise and limitations—strong outcomes are possible, but only with better network control and quality alignment. “Concurrent care bridges” may offer a more realistic and compassionate transition into hospice, improving patient experience and outcomes. Financial incentives must shift toward total cost of care, not fragmented payment models, to truly drive better patient outcomes. Consolidation is likely, but high-quality providers—regardless of size—can still thrive if value and outcomes are prioritized. Payer accountability and earlier palliative care engagement are key to reducing costs while improving care quality. Guest:Robin Heffernan, PhD, Co-Founder and CEO, EmpassionHost:Chris Comeaux, President / CEO of TELEIOS and author of The Anatomy Of LeadershipThe Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.https://www.teleioscn.org/anatomy-of-leadership
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