Golf Business Podcast

Jay Karen (CEO, NGCOA) and Don Rea, PGA (President, PGA of America) cover the top stories and emerging headlines across the golf industry with special guest Paul Sullivan, an author, former New York Times columnist, and current Golf Digest contributor. Listen in as they dive into his recent article detailing where forthcoming policies from our country's new administration will intersect with the golf industry and, more importantly, your golf business. Then Golf Business LIVE with Michael Williams - powered by Tagmarshal returns with a House Chat featuring Marc Williams, Head of Sales Operations, Toptracer, North America, and Clark Burckle, Owner and Managing Partner of Reimagine Golf. Learn how their successful forms of gamification improve the driving range experience for golfers of all skill levels.  

Join Jay Karen (NGCOA CEO) and Don Rea, PGA (Owner, Augusta Ranch GC) as we put a bow on another eventful year in the golf industry. Not only is this the FINAL episode of 2024, but it's also the FIRST for Don Rea as President of the PGA of America. Find out what's on Don's radar, and the role course owners from coast to coast play in continuing to strengthen our industry. Plus, Jay and Don review the top stories of 2024 and look ahead to how these items could positively or negatively impact your golf business in 2025.   Then Episode 5 of Golf Business LIVE with Michael Williams returns. Listen in as Michael hosts a discussion with NGCOA's Sr. Director of Advocacy, Ronnie Miles. Learn about the critical advocacy issues that influenced the industry in 2024 and the future bills to keep an eye on for next year. From the tax codes and jobs act needing to be renewed next year to the DOL's overtime ruling, how will changing legislation affect your golf operations?  

Listen in as Jay Karen (CEO, NGCOA) and Don Rea, PGA (Vice President, PGA of America) welcome special guests Ross Liggett, Founder and Managing Partner at Metolius Golf, and Del Ratcliffe, COO of Pinnacle Golf Properties and President of CourseRev AI to the show. Listen in as they cover all corners of AI in this episode of Golf Business LIVE – including a look at how golfers are currently engaging with AI, how owner/operators are relying on AI, and all areas in between.   Then Episode 5 of 2024 Golf Business LIVE – Tech Talks returns with special guest Mike Bremer, Sales Manager at Relay. Listen in as host Harvey Silverman dives into the world of walkie-talkie communication. Relay is an innovative platform that combines hardware, cloud software, and mobile connectivity to improve communication at facilities. With features such as real-time language translation between employees and data tracking, are you considering improving the efficiency of your radio system?

Listen in as Jay Karen (CEO, NGCOA) and Don Rea, PGA (Vice President, PGA of America) welcome special guests Wesley and George Bryan to the show. The Bryan Brothers catapulted themselves to success by recording golf trick shots on their Youtube channel, eventually growing their audience to over 300K followers. Wesley also has found success on the PGA TOUR (highlighted by a victory at the 2017 RBC Heritage at Harbour Town). And now... you guessed it, they bought their own golf course! Discover the Bryan Brother's journey into golf course operations, and how they are using their facility as a haven for content creators looking to grow the sport. Then host Michael Williams talks with Jason Pearsall, CEO of Club Caddie, and Partner of Warren Valley Golf Course for a House Chat. Learn how Club Caddie has become one of the fastest-growing golf management systems in the country and continues to push forward with their technology. Are you looking for golf management software to streamline your operations and improve the overall customer experience at your facility?

BEST OF → For this special episode of the Golf Business podcast, listen in on a few of the highlights from an unforgettable Q&A at NGCOA's 2024 Golf Business Conference in Orlando, Fla., on January 24, 2024. National Golf Course Owners Association CEO Jay Karen welcomed golf legend and six-time major championship winner Lee Trevino, and they discussed countless stories, successes, and signature moments from the champion's career. Trevino was presented with the 2024 Award of Merit, NGCOA's highest honor, earlier that afternoon. Then host Michael Williams talks with Chris Nowak, Veteran & Military Liaison for the PGA of America – recorded live on the PGA Show floor in Orlando. Learn about the PGA HOPE program that will help over 17,000 veterans this year heal by learning golf. This 6-week program is designed to teach veterans the mechanics of the swing, become singularly focused on playing, and move past their traumatic experiences through the joy of the game. How can owners and operators play a part in this important initiative?  

Description: Listen in as Jay Karen (CEO, NGCOA) and Don Rea, PGA (Vice President, PGA of America) recap a busy past few months, take a peek at what's in store for 2024, and sit down with special guest Greg Nathan, President and Chief Operating Officer of the National Golf Foundation (NGF). Jay, Don and Greg react to eye-opening industry data, discuss their takeaways from NGCOA's recently released 2024 Golf Industry Compensation and Benefits Report, and look ahead to the new year as NGF has announced Greg Nathan will take the helm as their CEO starting January 1.   Then, host Michael Williams welcomes Lauren Dudding, Sr. HCM Account Executive for Paylocity, for a House Chat. Discover how Paylocity has simplified the process of HR by providing a mobile-first approach to their business systems. Learn how managers, supervisors, and employees have everything at their fingertips, from paystubs to expense reports, training videos, and social collaboration tools all in one place. Are you looking for an effective way to save time and streamline your operations?  

Listen in as Michael Williams sits down with Allison George, owner of Toad Valley Golf Course, and Del Ratcliffe of Ratcliffe Golf Services, as they dive into the ins and outs of golf operations at their respective courses. From late equipment deliveries to managing an unprecedented increase in rounds played, learn how they continue to keep the ball rolling true at their clubs! Then, Michael welcomes Jason Pearsall, CEO of Club Caddie and Managing Partner of Warren Valley Golf Course in for a House Chat. Discover how Club Caddie's new software is allowing owner/operators to track the location of their golfers on the course to improve the overall customer experience. Listen in as Michael retrieves a wealth of knowledge from this seasoned and multi-faceted industry veteran. Are you looking for an advanced business management system to improve operations at your course?  

Listen in as Michael Williams sits down with Eleanor Brown, Director of Sustainability at Southworth Development, as they dive into the exciting ways owner/operators can make their facilities more environmentally friendly. Recorded on the heels of Earth Day, listen in to learn about practical ways to reduce water usage, improve carbon emissions and provide habitats for wildlife at your facility. What operational insights can you glean from this seasoned environmental expert?   Then, Michael welcomes Bryan Hunt from Toptracer, an NGCOA Executive Partner, for a House Chat. Discover the features of Toptracer's new instruction software. Listen in as Bryan describes this data integrated technology giving PGA professionals a more in depth understanding of their student's game. From trackable lesson assignments to a game-changing web-enabled platform that enhances golf instruction, are you looking for new ways to improve the player experience at your facility?

Jay Karen (NGCOA CEO) and Don Rea, Vice President, PGA of America sit down with special guest Rep. Nancy Mace (SC-01) for the April 2023 edition of Golf Business LIVE. They'll fill you in on the latest industry news and trends, and preview the upcoming (and in-person) National Golf Day 2023. Plus, as co-chair of the newly-formed Congressional Golf Caucus, hear what the congresswoman has on her golf industry radar. As an owner/operator, what emerging legislation should you be keeping an eye on?     Then, Golf Business LIVE host Michael Williams welcomes Ken Reynolds, Vice President of Sales for aboutGOLF, an NGCOA Executive Partner, for a House Chat. Discover the value aboutGOLF's simulators can add to your golf entertainment operations and increase revenue at your facility. With a plethora of elite golf course designs to choose from and an array of traditional and non-traditional games you can play, simulators are changing the way customers are enjoying golf. Are you interested in adding another exciting revenue stream to your business?  

Golf Business LIVE with Michael Williams returns with our fan favorite Owner-to-Owner segment! Listen in as Michael checks in with Jeff Hoag of Scott Lake Golf Course and Justin Smith of Olde Homestead Golf Club to see how they are managing their golf operations during the cold winter months. What insights can you glean from these seasoned operators about running your facility during the off season?    Then, Michael welcomes Sarah McKee, Partner, and Trevor Bastien, Director of Sales, for 100GROUP,, an NGCOA Smart Buy Marketplace partner! In this House Chat, learn how 100GROUP's dedication to customer service has made them a leader in the space of credit card processing. Are you looking for a way to streamline your point of sale systems and get more cost effective rates at your facility?  

It's the first Golf Business Podcast of 2023! We kick things off with a talk about all things player engagement in our Inside Golf Business segment! Host Michael Williams sits down with PGA of America's Steve Tanner to discuss how teaching programs for golfers of all ages are specifically geared to help develop a passion for the game – and the risk-free (and revenue-enhancing) ways course owners can play a part.   Then, for the first House Chat of the new year, Michael welcomes Jonathan Wride, CEO of Supreme Golf, the brand new sponsor of Golf Business LIVE and the latest NGCOA Executive Partner! From advanced course management to in-depth reporting technology, learn how Supreme Golf is working hand in hand with golf course operators to increase revenue and reduce costs. With all of the tee time booking innovation and technology sweeping across the industry, what changes are you making at your golf operation to further optimize your business?

Jay Karen (NGCOA CEO) and Don Rea, Vice President, PGA of America sit down with PGA of America's CEO Seth Waugh on a recent Golf Business LIVE! Hear what's on the PGA's radar in 2023 (+ beyond), his vision for the golf industry, near-term challenges and opportunities, and much more.   Then, for this edition of House Chat, Golf Business LIVE host Michael Williams welcomes Matt Pringle, Managing Director for the USGA Green Section, an NGCOA Smart Buy Partner. For over 100 years the USGA Green Section has been at the forefront of golf agronomy. Discover how they continue to deliver the best research and technological advancements for owners and superintendents managing the condition of their courses.

Listen in as Michael Williams sits down with Whitey O'Malley, Saddleback Golf Club, CO and Cathy Harbin, Pine Ridge Golf Course, TX to discuss current operations at their clubs and the challenges they faced this year. From record droughts to supply and demand delays, learn how these veteran operators strategically managed the critical issues of 2022 and are planning for an economic downturn next year.  Then, Golf Business LIVE host Michael Williams welcomes Tagmarshal's CEO Bodo Sieber for this edition of House Chat. Discover how they're providing technologically advanced solutions for course owners to manage the ever-present problem of slow play. Tagmarshal streamlines operations with software that provides insightful data to improve efficiency, increase revenue, and optimize the guest experience.  

Listen in as Jay Karen (NGCOA CEO) and Don Rea, PGA (Secretary, PGA of America) chat with special guest John Brown, CEO of GreatLIFE Golf. Find out what's in store for one of the nation's largest MCOs and we'll touch on other critical golf operation issues, including an overview of where the industry is regarding the prevalence of bartering tee times and effects that can have on a course owner's bottomline. Then, Golf Business LIVE host Michael talks to Anthony Robinson, Founder of Golf Surprize, an NGCOA Smart Buy Partner, for our House Chat segment. Discover how they're keeping the attention of the recent surge of new golfers with an entertaining rewards based golf app that's catching the attention of owners and operators. Are you looking for other innovative ways to increase entertainment at your course?

Listen in as Jay Karen (NGCOA CEO) and Don Rea, PGA (Secretary, PGA of America) chat with Joe Beditz, President & CEO of the National Golf Foundation. What are the industry trends surging to the top of NGF's radar – and how will they affect your golf operations? Joe, Jay and Don discuss the unprecedented levels of new participation and how course owners can improve the customer experience and increase golfer retention.   Then, Golf Business LIVE host Michael Williams welcomes 100GROUP's Jeff Brodsly (CEO) and Trevor Bastien (Director of Sales) for this edition of House Chat. Discover how they're changing the game for course owners when it comes to credit card processing. Hear how members are running a more efficient, secure, and cost-saving operation courtesy of 100GROUP, one of the latest NGCOA Smart Buy Partners.

Michael Williams hosts our second Owner to Owner segment of 2022 (01:13 - 27:30). Listen in as Allison George of Toad Valley Golf Course and Jeff Hoag of Scott Lake Golf Club cover the latest and greatest at their facilities – as well as challenges they're facing as the summer season is officially in full swing. Plus, with the emerging millennial generation going gung-ho for golf, learn how Allison and Jeff turn these new golfers onto the game while also ensuring they come back to their club for more rounds in the future.   Then, Michael welcomes Keith Fisher and Dylan Gladney of PGA Career Services for a House Chat segment (27:47 - 46:18). Listen in as they dive into how they're providing great career opportunities to those seeking a path into the golf industry. Hear about the innovative PGA job board and how it has become a powerful platform for hiring quality employees during a labor shortage.

Hear from Ronnie Miles, NGCOA's Sr. Director of Advocacy, (1:15 – 23:00) as he chats with Michael Williams to recap the key points addressed to lawmakers during National Golf Day 2022 and spotlight other critical legislation on NGCOA's Advocacy radar that course operators should stay aware of – including new labor laws, credit card processing fee discussions in Congress, WOTUS rulings, and more.   Then, listen in as Michael welcomes Whitney Pennell (23:00 – 47:00), RCS Hospitality Group's founder and president, for an enlightening House Chat as they discuss trends and tactics in workforce management. Plus, NGCOA members Leo Lynne (FL) and Wayne Rohauer (MD) join the discussion to share their successes with RCSU's virtual training and the positive impact felt across their operations. RCS Hospitality is the sponsor of NGCOA's online Hospitality Center and a Smart Buy partner!

Hear from Rhett Evans, CEO of the GCSAA, (1:00–38:45) as he chats with NGCOA CEO Jay Karen and Secretary of the PGA of America Don Rea. Learn how the GCSAA is continuing to lead the way on sustainability, including providing operators and lawmakers with critical science-based data to combat negative environmental stereotypes that golf often faces. Plus, with new potential legislation shaking things up in Washington, how will golf course owners and superintendents adjust their operations to meet current challenges and be prepared for future hurdles?   Then, listen in as Michael Williams welcomes Shaun Hansen with Toptracer, (39:00–56:00) for a House Chat segment as they go behind the scenes on Toptracer technology, which has taken the golfing world by storm.  Hear how their technology is providing incredible experience for golfers and reshaping ranges from coast to coast. What are the benefits course owners are seeing when they add Toptracer to their facility? Plus, learn why the historic home of golf at St. Andrews even added it to their range.

Hear from course owners Rock Lucas of Charwood Golf Club and Del Ratcliffe of Ratcliffe Golf Services (00:45–21:15) as they highlight challenges they're noticing early in 2022, as well as opportunities on the horizon. In our first "Owner to Owner" chat of the year, learn how Rock and Del are adjusting operations to stay profitable considering the labor climate and record inflation levels. Plus, with all of the innovation and technology sweeping across the industry, how are they deciding on what's the most beneficial for their bottom line?   Then, listen in as Michael Williams welcomes Steve Tanner, Senior Director of Player Engagement at the PGA of America, (21:30–40:00) to this “House Chat” segment as they dive into how the PGA Jr. League is reshaping youth golf in America.  Hear about the exciting and innovative programs offering kids access and opportunity to the game, as well as valuable life skills. How do course owners contribute to this success... and if they aren't already involved, how can they play a part?

Hear from the founders of the new crypto-based LinksDAO (1:15 - 47:45) during their recent appearance on Golf Business LIVE with NGCOA CEO Jay Karen and Secretary of the PGA of America Don Rea. Jim Daily and Adam Besvinick discuss crypto's unmistakable emergence in the golf industry, and share plans for how their “DAO” club membership model would function in this digital concept… and what owners and operators should know going forward.    Then, Jason Pearsall of Club Caddie talks to Michael Williams (48:00 - 1:01:30) on the most recent episode of NGCOA's brand new series Golf Business LIVE with Michael Williams. Jason and Michael dive into all things technology and spotlight how golf management software is evolving to meet the needs of today's golf facility workforce and their customer's expectations.

Hear from renowned golf instructor Will Robins (1:45 - 34:00) during his recent appearance on Golf Business LIVE with NGCOA CEO Jay Karen and Secretary of the PGA of America Don Rea. Find out Will's take on the current state of golf facility instruction and his vision for future coaching models, which could transform the bottom line at your club.   Then, Chris Novak of PGA HOPE talks to Michael Williams (34:00 - 45:30) on the most recent episode of NGCOA's brand new series Golf Business LIVE with Michael Williams. Chris shares incredible and inspiring stories surrounding PGA HOPE, what it means for our nation's Veterans, and how course owners and operators can play a crucial role in this program.

In this House Chat segment, Tony Schaffer, President, HALO DAS discusses HALO DAS wireless solutions to take your facility to the next level when it comes to operational efficiency and the delivery of outstanding customer experiences. Today's staffing challenges and customer expectations demand innovative solutions and HALO DAS delivers.   In this House Chat segment, Ken Reynolds, VP of Sales and Marketing, aboutGOLF, and Golf Business Conference 2022 sponsors, discusses aboutGOLF gaming and simulation systems and their mission to connect golfers with others and to make golf available … anytime, anywhere, and by anyone ... because together is better for the future of golf.

In this Owner to Owner segment, Allison George, Toad Valley Golf Course, Iowa and Rock Lucas, Charwood Golf Club, South Carolina talk about labor challenges at golf courses, creative solutions, and how they are working to support high demand, and their view towards 2022.   In this Inside Golf Business segment, Ben Vainer, Founder & CEO of Tee Commerce, will share with owners the financial benefits of e-commerce and an online pro-shop, including zero financial risk to maintain shop inventory. How do you compete and win in an evolving market where customers are shopping from home?  Tune in and learn how!

In this Inside Golf Business segment, NGCOA Partner Golf Surprize Founder & CEO, Anthony Robinson shows you how to thank your customers for every purchase they make, create loyalty, and grow your revenue and database.   Whether daily rounds, tournament rounds, merchandise, food & beverage, range balls or more, Golf Surprize rewards your customers for making the right decision...choosing to play and spend at your club!   In this House Chat - Advocacy segment, Loretta Raftery, Founder & Managing Partner, Raftery Law Group, Manhattan Beach, CA, discusses labor laws impacting golf course owners and operators, and best practices recruiting effective workers, especially front line staff as the golf industry is faced with industry wide shortages.

In this Owner to Owner segment, Cathy Harbin, PGA, LPGA , Pine Ridge Golf Club, NGCOA Board of Directors Secretary, and At-Large Director for the PGA Board of Directors along with Del Ratcliffe, PGA, Ratcliffe Golf Services, Inc, NC and 2021 NGCOA Don Rossi Award dig into motivating and gaining buy-in from a small staff with reluctant customers to help push the fundamental things that a golf course has to do well such as obtaining customer data, email campaigns, constantly promoting upcoming events, selling memberships or annual passes, forming leagues and more!  In this Inside Golf Business segment, Lucas Boyd, President & Matt Brost, Executive Vice President of Boyd, Shackelford, Barnett & Dixon, LLC (BSBD Group), the NGCOA Insurance Services provider, discuss how NGCOA member golf courses can obtain comprehensive and cost-effective property casualty services, medical (pharmacy, dental and vision), and life Insurance and disability income protection. The BSBD Group has the ability to create unique programs for both the smallest of golf courses and golf management companies with large portfolios.

In the House Chat segment, on-course optimization experts Bodo Sieber, CEO Tagmarshal and Joey Walters, General Manager, Tagmarshal, our newest NGCOA partners, share their insights into how top golf courses like Valhalla, Bandon Dunes, Cog Hill, Baltusrol, Olympia Fields and others, use data and technology to achieve important business goals including, operating more efficiently, creating excellent player experiences, managing increased course traffic, and maximizing revenue. We also discuss which factors make or break the player experience and how these can be managed effectively, by using data, implementing new processes and communicating effectively, to achieve success. In the Inside Golf Business segment, Jeff Price, Chief Commercial Officer of the PGA of America and Charles Dillahunt, Strategic Adjunct to the Chief Executive and Chief People Officer for the PGA of America discuss "Make Golf Your Thing" … a recently launched collaborative effort across the golf industry to ensure the future of golf is open to everyone. This multi-faceted, multi-year campaign works to invite more people to the sport from all backgrounds to enjoy the game of a lifetime – their way. The movement is underway, and we hope you'll join us to learn more!

In this Owner to Owner segment Whitey O'Malley, Saddleback Golf Club, CO and Justin Smith, Olde Homestead Golf Club, PA discuss the surge in play they are experiencing at their courses, supporting charitable golf events, pricing, and actions they are taking to capitalize on play at their facilities. In this House Chat segment, Jason Pearsall, CEO of Club Caddie, an NGCOA Partner and sponsor of Golf Business LIVE, will discuss his experiences operating golf courses as a former golf course owner, now as the CEO of a golf management system software provider, industry transitions from legacy to cloud-based systems, and the importance of mobile application engagement with customers.

In this House Chat segment, Justin Apel, Executive Director of the Golf Course Builders Association (GCBAA) discusses the valuable assets and information their organization brings to golf course owners and operators. In this Inside Golf Business segment, John Brown, CEO of Brown Golf Management and creator of GolfBack with owners, operators and the Brown Golf team discusses the importance of maintaining a direct relationship to their customers, and systems they have created to drive direct bookings and minimize 3rd party acquisition of their customers.

In this owner to owner segment, Allison George of Toad Valley Golf Course and Jeff Hoag, Scott Lake Golf & Practice Center discuss golf at their facilities coming out of a year of Covid, the high-demand and interest in golf.  Where will the staff come from to support unprecedented levels of play and how does golf continue to ride this wave? Are you ready to support the “Make Golf Your Thing” initiative? In this House Chat segment, NGCOA partners from the PGA of America, Kelly Gilley, PGA, Career Consultant and Western Region Team Leader and Chris Kulinski, PGA, Career Consultant and Recruitment Specialist, discuss PGA Career Services.   

In this House Chat segment, Jim Koppenhaver, Founder & President of Pellucid Corp provides a detailed overview of the new Golf Market Research Center (GMRC) Pellucid he created with Stuart Lindsay, Principal, Edgehill Golf Advisors.  The GMRC provides facility comparative reporting and benchmarking information including weather-based operational data, mini-market profiles, monthly trends, a range of KPIs, and peer group benchmarking. Numerous facilities are already taking advantage of an outstanding Pilot Program, and the official launch for those interested in being Charter Members with a range of additional benefits begins on May 1, 2021. In this Advocacy segment, David Young, CEO of Cadre Health outlines the financial benefits presented by the Employee Retention Tax Credit (ERTC). The ERTC provides a significant financial benefit opportunity to businesses and Cadre Health specializes in helping owners and operators navigate and take advantage of this program with no upfront costs, resulting in funds being returned to the business via the ERTC Program.   

In this Owner to Owner segment, Don Rea, PGA, Augusta Ranch Golf Club and Secretary of the PGA of America, along with Cathy Harbin, PGA, LPGA - Pine Ridge Golf Club, NGCOA Board of Directors Secretary, and At-Large Director, PGA Board of Directors, discuss the use of newer technologies to enhance their golfers experiences, a return of events to their clubs, and the importance of educating new golfers about what they offer at their clubs.  In this Inside Golf Business segment, “The New Municipal Model?”, hear from National Links Trust Founder Mike McCartin and Area Director of Operations - Troon, Tim Krebs, PGA on the NLT mission in the District of Columbia, their approach to providing affordable, accessible golf supporting diversity and the overall growth of the game and learn more what the future plans are and their foundational pillars that will be built upon affordability, access, diversity…but with architectural interest.

In this Inside Golf Business segment, we welcome our partner the PGA of America and Steve Tanner, Director of League Golf, as he shares how PGA Jr. League drives significant engagement and value to host facilities. In this Owner to Owner segment Whitey O'Malley, Saddleback Golf Club, CO and Justin Smith, Olde Homestead Golf Club, PA discuss a lot of snow, environmentally friendly on-course “facilities” for customers, and 2021 plans for after the “thaw”.

In this edition of House Chat, Dave Barton, NGCOA Director of Education & Editor of Golf Business Magazine and Mike Ketterman, NGCOA Director of Corporate Sponsorships, discuss the upcoming 2021 Golf Business Conference, to be conducted Jan 25-27 on the front end of the PGA Show Virtual Experience & Marketplace, Jan 26-29. In this Owner to Owner segment, Del Ratcliffe, Ratcliffe Golf Services, Inc, NC and 2021 NGCOA Don Rossi Award recipient along with Rock Lucas, Charwood Golf Club, SC and 2020 NGCOA Don Rossi Award recipient discuss what's ahead for them in the 2021 golf season.

In this Inside Golf Business Edition, Steve Jubb, Executive Director of the National Alliance for Accessible Golf, discusses inclusion and their mission "... to increase participation of people with disabilities in the game of golf", offering resources to those with disabilities and golf facilities that can support this important mission. In this House Chat segment, Jay Karen, CEO, NGCOA discusses the year in review and a look ahead to a bright forecast for golf course owners in 2021. Although 2020 brought a wave of initial uncertainty, owners and operators persevered and are positioned for a great 2021.

This Owner to Owner segment features Allison George, Toad Valley Golf Course, IA and Rock Lucas, Charwood Golf Club, SC discussing the past year and what they can incorporate and apply in 2021 from what transpired in 2020. In this House Chat segment, George Cooper, Partner, Forbes Tate Partners discusses post-election legislative activities and what is on the horizon affecting golf course owners and small businesses as 2021 approaches with a new administration beginning and COVID still very much in play.

In this Inside Golf Business, Charlie Garrison, one of the two founding brothers of Garrison Brothers Distillery, Hye, TX, will discuss injecting energy and creative "to go" solutions into your spirits program. In this House Chat segment,Shawn Six, Principal, Industry Insights, Inc, Dublin, OH, & Jay Andersen, NGCOA Director of Membership, will discuss the recently released NGCOA 2020 Golf Industry Compensation and Benefits Report, key takeaways, and this valuable NGCOA member benefit.

In this owner to owner segment Don Rea, PGA, Augusta Ranch Golf Club, AZ and recently elected Secretary of the PGA of America and Jeff Hoag, Scott Lake Golf and Practice Center, MI. discuss operational diligence as Covid lingers to ensure safe social distancing practices are still observed to provide a safe environment for both staff and customers. In this House Chat segment Tim Ummel, Co-Founder/CEO of Give Virtual Care discusses this exciting new health benefit NGCOA members will have access to providing employees instant access to doctors 24/7 for non-emergency medical advice and treatment recommendations.

In this Inside Golf Business segment, Jon Last, President, Sports and Leisure Research Group discusses the focus of their Back to Normal Barometer research, insights from that research, and what they are learning about golfers and implications for golf course operators and the "surge". Where is the increase in play coming from and what do their findings suggest will be the impact on longer term sustainability of this surge in play? In this House Chat segment, George Cooper, Partner, Forbes Tate Partners discusses possible outcomes for golf after the election, prospects for eventual COVID economic relief legislation, and governmental shifts in perspectives on golf during the pandemic.

In this Owner to Owner segment, Cathy Harbin, Pine Ridge Golf Course TX, and Rock Lucas, Charwood Golf Club, SC discuss new projects, such as Toptracer installation, operations and new customers at their properties. In this House Chat segment, new NGCOA Member Summer Greene, Co-owner (with Pam Faerber) of Reems Creek Golf Club, Weaverville, NC discusses the acquisition of the club in December 2019, challenges as new owners during Covid, and successes they are having with membership growth and the growth of women's golf and junior programs.

In this Inside Golf Business segment, Jim Ehret, Ehret Club Consulting, will touch upon current trends in capital expenditures clubs are planning including golf simulation and gaming, business centers, practice areas, dining options and more. In this Advocacy segment, Beth Milito, Senior Executive Counsel from the National Federation of Independent Businesses (NFIB) will provide a summary of the U.S. Department of Labor's August guidance on Family Leave and Back to School under the FFCRA - Families First Coronavirus Response Act, to include how it us impacting back-to-school efforts, as well as reminding listeners on how to accommodate employees who require leave as a result of COVID-19 related issues.

This owner to owner segment features Allison George, Toad Valley Golf Course, IA and Del Ratcliffe, Ratcliffe Golf Services, Charlotte, NC discussing current operations at their courses with a look ahead to what's next. This House Chat segment features Cale McLellan, Founder of 9-eighteen and Bob Calder, a minority shareholder of 9-eighteen and former owner of Sunset Ranch in Kelowna, B.C, discussing how this application is contributing to food and beverage revenues related to golfer engagement and customer satisfaction, and their sponsorship at RevCon 2020.

In this Inside Golf Business segment, Larry Hirsh, Golf Property Analysts, discusses the current state of the golf course market coming out of the Coronavirus pandemic as we approach 2021. In this House Chat segment, Johnny Garcia, CEO and Luisa Worrel, COO from RevCon sponsors Cativa CBD will discuss the growth of the CBD market in the golf industry, and benefits to a happier and healthier life CBD may provide.

In this Owner to Owner segment Whitey O'Malley, Saddleback Golf Club, CO and Justin Smith, Olde Homestead Golf Club, PA discuss current operations at their clubs and efforts make the best of 2020 as possible. In this House Chat segment, Ronnie Miles and Jared Williams, NGCOA Co-Directors of Advocacy will provide an update to current legislative and legal matters of interest to the NGCOA membership and golf industry.

In this Inside Golf Business Edition, Adam Heieck, CEO of Youth on Course, will discuss their efforts to provide affordable golf to youths, growth of the game and the benefits to courses that provide Youth on Course opportunities. In this edition of House Chat, Dave Barton, NGCOA Director of Education & Editor of Golf Business Magazine and Mike Ketterman, NGCOA Director of Corporate Sponsorships, will discuss the upcoming NGCOA Golf Business Revenue Conference, RevCon 2020, to be held at the Aria, Las Vegas, NV, Sep 30 and Oct 1, 2020.

In this owner to owner segment, Don Rea, Augusta Ranch Golf Club, AZ and Allison George, Toad Valley Golf Course, IA discuss current operations and the bounce back and surge in golfers at their courses coming out of COVID. In this house chat segment, Cathy Harbin of Pine Ridge Golf Course will share how SBA Loans, Payroll Protection Program (PPP) and Emergency Incident Disaster Loans (EIDLs) contributed to her ability to continue business during the initial restrictions limiting operations to golf play only.

In this Inside Golf Business edition, Kris Srauss, Senior Vice President, Sales & Marketing, Troon, discusses NGCOA membership and Covid-19 operations, now, as well as the potential effects on future operations. In this House Chat edition, Whitney Reid Pennell, President of RCS Hospitality Group, and sponsor of the NGCOA Hospitality Center at ngcoa.org will discuss recruitment, hiring, and training not only during the pandemic, but processes to consider beyond the current situation.

In this Owner to Owner segment, Rock Lucas, Charwood Golf Club, West Columbia, SC and Del Ratcliffe, Ratcliffe Golf Services, Charlotte, NC, discuss where they are in the process of operating under the range of guidelines driven by the Coronavirus pandemic. In this House Chat segment, John Easterbrook Jr, PGA, Chief Membership Officer for the PGA of America discusses the recently released Back2Golf guidelines and how the PGA of America views the road ahead for golf course owners and operators.

In this Inside Golf Business edition, Jason DeWall, Astra Communications, discusses the importance of communications to operational efficiency and how you can improve communications at your facility to support minimal touchpoint expectations and help your bottom line. In this House Chat episode, Pat Kelley. Advance Golf and Lee Blaylock, Find A Game discuss the recurring revenue advantage of having a Practice, Learn and Play (PLP) subscription program at your facility.

In this Owner to Owner segment, Cathy Harbin, Pine Ridge Golf Course and Allison George, Toad Valley Golf Course discuss their experiences during the Coronavirus pandemic and the importance of leadership to chart the path forward for their staff and customers.

Inside Golf Business, George Cooper, Forbes Tate Partners, talks about the next COVID-19 funding bill, what golf courses may expect, and efforts to keep the SIN list out of the CARES act now, and in the future. In the Owner to Owner segment, Jeff Hoag, Scott Lake Golf and Practice Center and Whitey O’Malley discuss operational adjustments in the COVID-19 era.

This Inside Golf Business edition features Spencer Hadelman, Founder and CEO of Advantage Marketing, discussing marketing best practices related to coming out of the Coronavirus crisis.