Leading for Business Excellence

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, Steve Vaid, CEO of Money Advice Trust, shares insights from his first 90 days in leadership. From meeting every employee to fostering a culture of problem-solving, Steve discusses how listening, data, and empowering teams are driving improvement within the organisation.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.Save the Date. 17th March 2026.The Goals to Results Conference is back, and it's grounded in the challenges you're experiencing and the opportunities you're facing as you lead change, transformation, and continuous improvement.>>> Join Priority Booking List

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, PMI's Managing Partners challenge us to think beyond quick wins, explaining why true sustainability relies on systems thinking, thoughtful design, and equipping people with the skills to evaluate impact.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/maximising-inputs-fuelling-growth-balancing-value/ PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.Save the Date. 17th March 2026.The Goals to Results Conference is back, and it's grounded in the challenges you're experiencing and the opportunities you're facing as you lead change, transformation, and continuous improvement.>>> Join Priority Booking List

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this episode, former Global Head of Process Experience at Tesco, Laura McLaren shares why successful change is about understanding people as much as it is about managing projects. From Oyster cards to neuroscience, she explores what it really takes to embed lasting change that people actually adopt.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/driving-sustainable-improvement-in-a-global-organisation/ PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.Save the Date. 17th March 2026.The Goals to Results Conference is back, and it's grounded in the challenges you're experiencing and the opportunities you're facing as you lead change, transformation, and continuous improvement.>>> Join Priority Booking List

Featuring Richard Best Director of Improvement, University Hospitals Plymouth NHS Trust & Deputy Director of Quality Improvement for Specialised Commissioning, NHS England What's getting in the way of real, lasting improvement in your organisation? Is it time? Buy-in? Or just too much variation in how your teams are led?From streamlining thousands of admin processes to embedding Leader Standard Work into the everyday, Richard reveals how sustainable routines like daily check-ins and meaningful one-to-ones can make a big impact. Not overnight, but over time.He speaks candidly about leading through dips in enthusiasm, and why simplicity, structure, and visibility are often the most undervalued tools in a leader's kit. This is grounded, honest insight from someone who's spent years working alongside teams, unpicking complexity, and helping improvement take root.If you're trying to build momentum, create alignment in leadership, or embed lasting improvement, you won't want to miss this. Listen now and discover how better routines lead to better results.Related content:White paper: Lead Change - A Guide to Shaping Organisational CulturePodcast: Psychology Essentials that Leaders Need to KnowOn Demand Webinar: Leading Leaders – How to Engage Your Organisation in ChangePERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.Save the Date. 17th March 2026.The Goals to Results Conference is back, and it's grounded in the challenges you're experiencing and the opportunities you're facing as you lead change, transformation, and continuous improvement.>>> Join Priority Booking List

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this episode, Neurodiversity Trainer and Consultant Rosie Brighty shares practical advice on how standardised processes can be made more inclusive for neurodivergent team members. From visual cues to logical file structures, Rosie highlights the balance between necessary structure and flexible thinking, showing how inclusive process design doesn't mean compromising on performance.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/understanding-variation-in-our-people-not-just-our-processes/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this minisode, Jason Hill, Chairman and Chief Engineer at Hill Helicopters, discusses the art of designing processes that evolve with a business. From manufacturing every component in-house to managing data and workflows, Jason shares how his team builds systems that are both structured and adaptable.Every start-up feels broken at times, but how do you create processes that grow with you rather than hold you back?  Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-how-did-hill-helicopters-revolutionise-the-aviation-industry/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this minisode, PMI's Susannah Clarke, Kate Smith and Rich Seddon explore the risks of digital transformation without a clear purpose. Are businesses falling into the trap of letting technology drive the process, rather than the other way around? And how can organisations ensure digitisation truly adds value?Listen to the full episode here: https://pmi.co.uk/knowledge-hub/maximising-inputs-fuelling-growth-balancing-value/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Is your transformation strategy energising your people, or exhausting them?Transformation expert and BQF Non-Executive Director Laila Iftikhar-Ali shares practical insights for leaders looking to drive meaningful change without leaving their teams behind.Drawing on years of cross-sector experience, Laila explores how to build psychological safety, unlock individual motivation, and create the conditions where change sticks long after the spotlight moves on. She shares real-world examples of identifying internal influencers, navigating change fatigue, and leveraging technology whilst prioritising human intelligence.Whether you're balancing the pressures of daily delivery with the need for innovation, or integrating tech without losing touch, you'll want to hear this. Listen now to discover how purpose, empowerment, and culture are the real drivers of transformation success.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this minisode, Helen Mahy, Chair of the NextEnergy Solar Fund and Non-Executive Director at SSE plc and Gowling WLG, shares why modern boards must go beyond the boardroom. How do great leaders balance strategic oversight with on-the-ground understanding?Listen to the full episode here: https://pmi.co.uk/knowledge-hub/what-makes-an-effective-non-executive-director-steering-ftse-companies/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this minisode, Jamie Bowen, Head of ESG and Improvement at Chevron Group, shares insights into overcoming challenges when scaling business improvement across a growing organisation. How do you sustain Continuous Improvement and share knowledge as your company evolves?Listen to the full episode here: https://pmi.co.uk/knowledge-hub/integrating-esg-and-business-improvement/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this minisode, Jason Hill, Chairman and Chief Engineer at Hill Helicopters, discusses the critical role of leadership in driving innovation and business growth. What does it take to keep your team on track while scaling your business?Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-how-did-hill-helicopters-revolutionise-the-aviation-industry/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, and PMI's Susannah Clarke as they discuss the benefits of gamification. How can you bring your improvement initiatives to life in a way that engages and excites your team?Listen to the full episode here: https://pmi.co.uk/knowledge-hub/driving-sustainable-improvement-in-a-global-organisation/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.Join Jamie Bowen, Head of ESG and Improvement at Chevron Group and PMI's Susannah Clarke as they discuss the importance of empowering others to make decisions and take ownership. What steps can you take today to foster a culture of growth where your team feels confident in making decisions?Listen to the full episode here: https://pmi.co.uk/knowledge-hub/integrating-esg-and-business-improvement/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this minisode, Emma Howard Boyd CBE, speaks with PMI's Susannah Clarke about the impact of gender diversity on organisational performance. How does gender diversity enhance decision-making and innovation within your organisation?Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-for-the-future-with-emma-howard-boyd-cbe/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this minisode, join Steve Vaid, CEO of Money Advice Trust, and PMI's Susannah Clarke as they explore the power of small, iterative improvements. How can testing on a small scale drive big impact, both for customers and teams?Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this thought-provoking minisode, PMI's Susannah Clarke and Karen Leftley discuss a crucial yet often overlooked element of professional growth: the power of a strong, supportive network. How are you investing in your network today?Listen to the full episode here: https://pmi.co.uk/knowledge-hub/set-the-direction-and-do-brilliant-things-with-karen-leftley-bqf-president/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this minisode, join PMI's Susannah Clarke in conversation with Ali Bolton about how apprenticeships have evolved beyond traditional school-leaver programmes to support professionals at all stages of their careers. Ali shares insights on securing organisational buy-in, maximising apprenticeship funding, and how improvement apprenticeships empower individuals to drive meaningful change in their roles.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-a-leadership-journey-fuelled-by-curiosity/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, as she shares why diversity is a key strength in her global teams. Laura discusses the value of in-country leads, the power of human connections, and how fostering an inclusive and engaging team culture leads to stronger relationships and better business outcomes.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/driving-sustainable-improvement-in-a-global-organisation/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.Join PMI's Susannah Clarke in the studio with Jamie Bowen, the visionary Head of ESG and Improvement at Chevron Group, as he challenges the conventional view of ESG practices as mere compliance and data reporting, advocating for its potential to create business value.  Listen to the full episode here: https://pmi.co.uk/knowledge-hub/integrating-esg-and-business-improvement/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Are you truly leading your teams or just keeping things moving?  Rethink how you lead, improve, and align your teams for success with our latest episode of Leading for Business Excellence.Ron Darnell, Senior Quality Manager at Siemens Energy Wind Power, invites us into his leadership journey, sharing the highs and the missteps that have shaped his approach to Operational Excellence. With a wealth of stories from his military background and years in the wind energy sector, Ron reveals the lessons learned from building a culture of improvement, tackling hidden factories, and leading change.These are insightful lessons from a seasoned leader, so listen now and start transforming your leadership impact today.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.This minisode features Steve Vaid as he reflects on his journey of leading a cultural transformation from the charity sector to financial services. Discover how a relentless focus on the customer, from Net Promoter Scores to vulnerability analysis, not only lifted scores and retention rates but also built a team ready to thrive through crises, from a Royal Commission inquiry to Covid-19.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.This episode features Paul Hayward from CooperVision as he shares how listening and engaging with team members at all levels has fostered a culture of curiosity to drive meaningful process improvement across his organisation.  Listen to the full episode here: https://pmi.co.uk/knowledge-hub/continuous-improvement-culture-an-award-winning-journey/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we revisit our interview with Tom Greenwood, Group CEO at Helios Towers, as he discusses how the company is driving local community impact through education, digital inclusion, and initiatives to promote female representation in engineering.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-unlocking-the-secrets-of-business-excellence-with-tom-greenwood-group-ceo-at-helios-towers/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we revisit an early interview with David Callaghan, former Senior Vice President of Oracle EMEA and President of the British Quality Foundation until 2019. David shares how businesses can use their unique skills to make a lasting impact in their local communities, from mentoring in schools to helping the elderly embrace technology.What could your company do to support its local community?Listen to the full conversation here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-3-harnessing-people-and-process-excellence-as-a-leader-with-david-callaghan/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares why effective change management and stakeholder engagement are key to driving sustained improvements. He highlights how leadership, alongside Lean Six Sigma methodologies, empowers teams to make lasting impact and ensures that process improvements are embedded into daily business practices.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-leadership-blueprint-for-a-continuous-improvement-culture/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

To celebrate 40 years of PMI transforming goals into results, this episode of Leading for Business Excellence focuses on the key challenges our leadership team see: maximising inputs, fuelling growth and balancing value.Host Susannah Clarke is joined by Rich Seddon, Kate Smith, and Rebecca Seddon to have a frank and open discussion about the challenges organisations face, how they can redefine their path, learn, build, and achieve their full potential.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we're joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares how balancing structure with flexibility can make your processes more inclusive, and more effective.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/understanding-variation-in-our-people-not-just-our-processes/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares how fostering a safe, inclusive environment is essential to driving quality and empowering teams to embrace Continuous Improvement as an energising and impactful way of working.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-leadership-blueprint-for-a-continuous-improvement-culture/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, Paul Hayward from CooperVision shares insights on workplace challenges and how a hands-on Lean training program empowered leaders to guide their teams in quality-driven, data-informed decision-making, creating a more efficient and engaged work environment.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/continuous-improvement-culture-an-award-winning-journey/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, BQF President Karen Leftley shares her observations on how organisations are navigating the journey to quality excellence. She explains why there's no one-size-fits-all approach and underscores the power of embracing each organisation's unique path to success.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/set-the-direction-and-do-brilliant-things-with-karen-leftley-bqf-president/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we're joined by Vince Desmond, CEO of the Chartered Quality Institute as he explores the evolving role of quality professionals from reactive quality management to proactive enablement. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/ More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Our guest Paul Hayward at CooperVision, joined us shortly after having led his team to success at the BQF UK Excellence Awards, where they took home the prestigious Excellence in Continuous Improvement Culture award.  Join us as he shares details of their three-year journey, emphasising the importance of team engagement, employee empowerment, and management support Listen to the full episode here: https://pmi.co.uk/knowledge-hub/continuous-improvement-culture-an-award-winning-journey/ More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we are joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda discusses how combining Lean Six Sigma and Agile methodologies with automation and AI is transforming project management, delivering cutting edge improvements at a remarkable speed. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-6-the-power-of-a-learning-culture-with-linda-linteau/  Agile Improvement: Fast, Flexible, FocusedJoin PMI's Rich Seddon and Anthony Richardson along with special guest Sohrab Salimi, founder of Agile Academy, for a discussion of the key factors that will make your Agile programme a success, covering:The essential foundations and benefits of AgilityWhere to startHow to engage stakeholdersREGISTER NOWMore from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Balancing support with effective challenge; creating an inclusive environment where all board members feel seen; enabling the diversity of the thinking the business needs to lead with agility. Which would you prioritise as a Non-Executive Director (NED)?Join us for an enlightening conversation with Helen Mahy CBE, Chair of the NextEnergy Solar Fund and Non-Executive Director at SSE plc and Gowling WLG. Helen shares her candid perspective on what it takes to succeed in the ever-evolving boardroom, highlighting the adaptive qualities that effective leaders must possess. She discusses the power of diversity, the dynamic relationship between boards and executive teams, and the growing emphasis on sustainability and safety—essential elements in today's fast-paced business environment.Drawing on her extensive experience, Helen also offers insights into board recruitment, revealing what it takes to find leaders who excel in navigating complex challenges with intellectual, emotional, and cultural intelligence. Whether you're aiming for a non-executive role or seeking to enhance your leadership skills, this episode is full of practical advice and strategies that will equip you to lead with agility and impact.Agile Improvement: Fast, Flexible, FocusedJoin PMI's Rich Seddon and Anthony Richardson along with special guest Sohrab Salimi, founder of Agile Academy, for a discussion of the key factors that will make your Agile programme a success, covering:The essential foundations and benefits of AgilityWhere to startHow to engage stakeholdersREGISTER NOWMore from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares a personal challenge from her journey with dyslexia and dyspraxia. Her story underscores the vital role leaders play in fostering awareness, understanding, and providing accommodations that empower individuals with these conditions to thrive both personally and professionally.  Listen to the full episode here: https://pmi.co.uk/knowledge-hub/understanding-variation-in-our-people-not-just-our-processes/Agile Improvement: Fast, Flexible, FocusedJoin PMI's Rich Seddon and Anthony Richardson along with special guest Sohrab Salimi, founder of Agile Academy, for a discussion of the key factors that will make your Agile programme a success, covering:The essential foundations and benefits of AgilityWhere to startHow to engage stakeholdersREGISTER NOWMore from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Vince Desmond, CEO of the Chartered Quality Institute as he explains the leadership challenges faced in not-for-profit organisation, emphasising the crucial role of a supportive community and the power of a clear purpose in mobilizing volunteers, drawing parallels to commercial sectors in the process.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/ Join PMI's Rich Seddon and special guest Sohrab Salimi, founder of Agile Academy, for a discussion of the key factors that will make your Agile programme a success, covering:The essential foundations and benefits of AgilityWhere to startHow to engage stakeholders

Have you ever paused to consider how well you're truly listening? In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and strategic priorities, he's set the organisation on a path to success through business excellence. A customer-centric focus, prioritising improvement and impact has been a consistent theme throughout Steve's career, evident through the experiences he recounts from his work at The Guide Dogs for the Blind Association and AMP, one of Australia's leading banks.  An advocate of sharing learning, Steve's visits to organisations renowned for their excellence in process improvement—and the subsequent integration of best practices—have inspired his teams, helped navigate challenges, and driven change. Optimistic about the future of Money Advice Trust and its impact on those it serves, Steve's insights reveal just how much positive change is possible when you make listening to your customers and thinking innovatively a top priority.Goals to Results ConferenceJoin us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we'll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, Marvin Cooke, Former Executive Vice President of Manufacturing, provides insights into how Toyota Motor Europe maintains excellence through its commitment to fundamental principles, emphasising a process-driven approach that prioritises safety, quality, and Continuous Improvement.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-operational-excellence-insights-with-marvin-cooke-of-toyota-motor-europe/ Goals to Results ConferenceJoin us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we'll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Professor Sally Mackey of The Royal Central School of Speech and Drama as she encourages the reimagining of traditional office spaces to enhance creativity and productivity as a way of combatting challenges that some organisations may face when adjusting to a hybrid working model. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/transforming-spaces-with-professor-sally-mackey-of-the-royal-central-school-of-speech-and-drama/ Goals to Results ConferenceJoin us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we'll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.Join us as Ali Bolton of the Wye Valley NHS Trust underscores the value of small-scale testing and introduces the empowering concept of "fabulous failure" as a pivotal learning opportunity. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-a-leadership-journey-fuelled-by-curiosity/ Goals to Results ConferenceJoin us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we'll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Are you guilty of viewing sustainability as just a compliance exercise?  Have you considered what integrating ESG (Environmental, Social, and Governance) initiatives with your business improvement practices will do for the future of your improvement activity?It's the game-changer that will transform your business and create lasting value, as Jamie Bowen, the visionary Head of ESG and Improvement at Chevron Group, proves. Tune in to hear his compelling career journey as he discusses his passion for upskilling, the vital importance of steadfast leadership, and why he relentlessly drives for a culture of continuous improvement.  Goals to Results ConferenceJoin us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we'll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.Join us as BQF President Karen Leftley discusses the importance of empowering team members to tackle issues within their sphere of influence, and how this frees senior managers to concentrate on strategic imperatives. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/set-the-direction-and-do-brilliant-things-with-karen-leftley-bqf-president/Goals to Results ConferenceJoin us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we'll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.Join us as Marvin Cooke, Executive Vice President of Manufacturing at Toyota Motor Europe, shares what excellence looks like in his operations, emphasising the importance of visiting the workplace and engaging directly with employees to gain a true understanding.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-operational-excellence-insights-with-marvin-cooke-of-toyota-motor-europe/ Goals to Results ConferenceJoin us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we'll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we join Tanya Aitken, the CMI's Chief Product and Marketing Officer, as she emphasises the importance of empathy in leadership and how treating employees with respect can enhance loyalty, productivity, and job satisfaction.  Listen to the full episode here: https://pmi.co.uk/knowledge-hub/nurturing-leadership-excellence-with-tanya-aitken-chief-product-and-marketing-officer-at-cmi/ Goals to Results ConferenceJoin us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we'll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Vince Desmond, CEO of the Chartered Quality Institute, shares his views that the quality profession is not yet ready for the challenges of AI. So, where do we go from here to seize the opportunities? Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/Goals to Results ConferenceJoin us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we'll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Recognising and valuing neurodiversity isn't just about embracing differences—it's about unlocking the full potential of your workforce.Join us for our latest Leading For Business Excellence episode, where Rosie Brighty, founder of Divergent Consulting, shares her career journey with dyslexia, dyspraxia, and ADHD.Listen in as we uncover how inclusive environments can ignite unparalleled problem-solving and innovation within your organisation through neurodiverse perspectives. Rosie dives into creating sensory-safe workplaces and nurturing open communication, essential pillars in truly supporting neurodivergent individuals.Her story—from engineering and teaching to founding her own business—will inspire you to harness the remarkable strengths of neurodivergent employees. Don't miss this opportunity to transform your workplace into a hub of creativity, empathy, and boundless potential.Goals to Results ConferenceJoin us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we'll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Professor Sally Mackey of The Royal Central School of Speech and Drama discusses the need for transparency and ethical behaviour when it comes to leading a team in order to foster trust and effective communication.  Listen to the full episode here: https://pmi.co.uk/knowledge-hub/transforming-spaces-with-professor-sally-mackey-of-the-royal-central-school-of-speech-and-drama/ More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Institute, shares her insights on how effective management and leadership programs within organisations lead to better results and improved productivity.  Listen to the full episode here: https://pmi.co.uk/knowledge-hub/nurturing-leadership-excellence-with-tanya-aitken-chief-product-and-marketing-officer-at-cmi/ More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we join Vince Desmond, CEO of the Chartered Quality Institute, as he shares what advice he would give to those starting out in the quality profession.  He highlights the importance of trusting your intuition and building a strong network of people both internally and externally.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/ More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

How can you turn everyday challenges into opportunities for team growth and innovation? In this episode of Leading for Business Excellence, Laura McLaren, the Global Head of Process Experience at Tesco, provides the answer and shares practical strategies for mastering Change Management and Continuous Improvement in large organisations.Hear why a human-centred approach with a hands-on, step-by-step method for problem-solving and skill-building is crucial.  With insights on leveraging diverse global teams and incorporating a bit of fun, she shares key points from her extensive experience in delivering significant workplace transformation.With her vibrant perspective on leadership and change, this episode is guaranteed to inspire and energise you to rethink your approach to overcoming challenges at work.More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Suraj Patel, Head of Operational Strategy at Capital One.  He discusses cultural differences between sectors, emphasizing the focus on efficiency and bottom line in the utilities industry, while the financial services industry prioritises customer outcomes.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/ More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn