Podcasts about process management

This insightful episode with Gero Decker dives deep into how AI and quick adaptability are reshaping business landscapes. Learn about emerging trends, the benefits of swift technological integration, and strategies for maintaining a competitive edge. Discover why staying agile and informed is crucial for businesses seeking to navigate the challenges and opportunities presented by the digital revolution.

  The Green Impact Report Quick take: Singapore-based sustainability expert Nilesh Jadhav shares how AI, autonomous systems, and smart technologies are transforming buildings into intelligent, grid-interactive assets that can dramatically reduce carbon emissions while improving performance. Meet Your Fellow Sustainability Champion  With over 20 years of experience in the field of clean energy and decarbonization, Nilesh Jadhav (NJ) is a passionate champion of accelerating the net-zero transition for organizations and communities. In his professional role at Siemens Smart Infrastructure, he leads the delivery of end-to-end decarbonization solutions and digital services for sustainability. He is also a certified adult educator and conducts courses in the field of energy and sustainability as an Adjunct Associate Professor at the Nanyang Business School. Nilesh is also an entrepreneur, thought leader, professional trainer, and coach, with expertise in smart and sustainable built environment technologies and digital and innovation ecosystem platforms. He co-founded and served as the first CEO of BtrLyf, a spin-off company of Nanyang Technological University (NTU, Singapore), that offers a digital built environment ecosystem platform. He also worked as a Senior Scientist and Program Director at NTU, leading the Ecocampus Sustainability testbeding initiative and the research group on Sustainable Built Environment Technologies. A chemical engineer by training, Nilesh earned his masters at Delft University before transitioning from petrochemicals to sustainability. He holds an MBA in Operations and Process Management and is a Singapore Certified Energy Manager. He published the book "Green and Smart Buildings Advanced Technology Options" in 2017 and is driven by the mission of creating innovative pathways and partnerships for achieving complete decarbonization and net-zero goals.

BPM is important because everything that we do in organizations are processes.So, why don't we agree on a common nomenclature, and educate people with a standardized curriculum? Oh, it is because the players have a vested interested in coming up with “the next best thing” and selling it to your customers?But there is the need for a basic training for everyone (?) in an organization about process management, and the guest in this episode, Matúš Mala, is working on creating the foundation for this.Matúš is a BPM philanthropist & coach, podcast host, independent [Business] Process Management & Automation advocate, organizer of the BPM-Munich, meetup, trainer, mentor, servant leader, career advisor, solution architect, agile developer … or to say it in other words: a busy man.He is currently fascinated by all aspects of modern BPM, including hyperautomation, citizen development, automation fabric and other hot trends. As a lecturer at the TH Augsburg, I have the opportunity to pass on my knowledge and passion for these topics.In this episode of the podcast, we are talking about:Matúš' backgroundImportance of education in BPM topics — do we need it, or is it enough to learn on the job?Is the current education status good or bad?Gartner predictions for Digitalization / BPM / Hyperautomation / AI / Low-Code / … areasDo we need to change something? And how?Matúš can be contacted via LinkedIn and you can find him at the Process Academy and SCR Consulting.Please reach out to us by either sending an email to hello@whatsyourbaseline.com or sign up for our newsletter and get informed when we publish new episodes here: https://www.whatsyourbaseline.com/subscribe/.

This episode of The Pipeliners Podcast features Mallory Gill discussing process management and Pipeline Safety Management Systems (PSMS). The conversation explores the evolving industry focus on proactive safety performance, the distinction between processes and procedures, and the role of process management in achieving PSMS maturity. The discussion also touches on ways that organizations can embed safety processes into daily operations and leverage data for continuous improvement. Visit PipelinePodcastNetwork.com for a full episode transcript, as well as detailed show notes with relevant links and insider term definitions. 

Today's guest is Andreea Ioan, Senior Expert IT Platform Manager at OMV in Vienna, Austria. Founded in 1956, OMV focus on the exploration, production and distribution of oil and natural gas, as well as providing energy solutions, including renewable energy and sustainable technologies. OMV operates in multiple sectors, including refining, chemicals and gas, with an emphasis on innovation and environmental responsibility. They aim to contribute to the global energy transition while maintaining a commitment to high standards in sustainability and safety.Andreea is a highly motivated and detail-oriented Senior IT Expert. With a background in Project Management, Process Management and Service Management, she is skilled in managing complex projects and initiatives from start to finish. With a proven track record of success in a large international organization, Andreea brings a wealth of experience in developing and executing strategies that drive growth and profitability. Her expertise includes Project Planning and Execution, Budget Management, Stakeholder Engagement and Business Process Design/Improvement.In the episode, Andreea discusses:Her career journey from Romania to Austria, focusing on personal growth,Relocating involves challenges, growth, decision-making and family support,Starting with ITSM in 2019 and growing the platform with 10+ modules,How governance, operating models and health checks ensure platform success,Why ITSM is her favourite module due to its foundational role,Starting with a pilot for Gen AI using personas, feedback and agility,Implementing Gen AI through weekly sprints, testing and user sessions,Observing efficiency gains and time savings led to adopting Gen AI,Why slowing down helps growth, reflection and overcoming challenges,Advice to embrace fear, take risks and growth will follow

I'd love to hear from you 'text the show'Welcome, fabulous listeners! If you're a clinic owner feeling overwhelmed by juggling multiple responsibilities, this episode is a must-listen. Today, I'm joined by Janice Cook, an operational systems specialist who helps clinic owners streamline their processes, track key metrics, and regain control of their business.Episode SummaryAs clinic owners grow their businesses, taking on more team members, adding services, and expanding locations, many find themselves drowning in operational chaos. Janice explains how having the right systems in place can remove stress, save time, and improve profitability. She introduces her Fractional Operations Manager service, a flexible solution designed to help clinic owners implement systems, track key metrics, and make informed decisions.Key Takeaways✅ Define ‘Good' – Establish clear, measurable targets for key business metrics like patient visit averages (PVA), occupancy rates, and revenue goals.✅ Engage with Your Metrics – Don't just collect data, use it! Regularly review your numbers to make informed business decisions.✅ Outsource Operations – If systems and processes aren't your strength, delegate them to a professional like Janice, so you can focus on growing your clinic.✅ Stop Bottlenecking Growth – Many clinic owners unknowingly hold their businesses back by trying to do everything themselves. Having clear systems in place allows for better delegation and leadership.✅ Prepare for the Future – Whether you plan to scale, step back, or exit your business, having strong operational foundations will make the transition smoother.Resources & Connect with Janice Cook

Joe Kuhn, CMRP, former plant manager, engineer, and global reliability consultant, is now president of Lean Driven Reliability LLC. He is the author of the book “Zero to Hero: How to Jumpstart Your Reliability Journey Given Today's Business Challenges” and the creator of the Joe Kuhn YouTube Channel, which offers content on starting your reliability journey and achieving financial independence. In our monthly podcast miniseries, Ask a Plant Manager, Joe considers a commonplace scenario facing the industry and offers his advice, as well as actions that you can take to get on track tomorrow. This episode offers insight into process management and avoiding the drift away from standards.

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we're joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares how balancing structure with flexibility can make your processes more inclusive, and more effective.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/understanding-variation-in-our-people-not-just-our-processes/More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn

In dieser Folge erkläre ich, wie Critical Chain Project Management (CCPM) Verzögerungen in Projekten reduziert. Du lernst, wie zentrale Zeitreserven helfen, Engpässe effektiv zu managen, und warum Projekte dadurch termingerecht, im Budget und in hoher Qualität abgeschlossen werden können – basierend auf der Theory of Constraints.

Welcome to the Boomer Briefing Podcast, where we help you solve a critical business issue in 20 minutes or less. On this episode of the Boomer Briefing Podcast, Arianna Campbell, Shareholder and Chief Operating Officer and Amanda Wilkie, Consultant from Boomer Consulting discuss discuss the 2024 macro trend of the Transformation Triangle, which encompasses process management, project management, and change management. They explore how these elements are crucial for organizational success and the evolving roles within firms. The conversation highlights the importance of continuous learning, the integration of technology, and future trends, particularly the impact of AI on business processes and management frameworks. Arianna Campbell Social Media:  X: @Arianna_BCI  LinkedIn: @ariannacampbell Amanda Wilkie Social Media: X: @AmandaWilkieBCI  LinkedIn: @Amanda-Wilkie-PMP Look out for new episodes every Tuesday, involving The Boomer Advantage 5 Pillars of a Successful Firm: leadership, process, technology, talent, and growth.  For more information about Boomer Consulting, visit boomer.com

#055 Just two BPM nerds talking about nerdy BPM stuffIn this episode, I'm talking to Martin Holling again. We discuss about current BPM topics such as the implementation of AI, what's happened at KEMNA BAU since our last conversation over a year ago, which tools have made which improvements, which human-centric methods we've come across recently, and so on.Today's Guests:Martin HollingMartin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens' Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles. After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany. In parallel, he is offering his experience as a self-employed management consultant at living-processes.de. As much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother. You'll learn:What Martin's highlights have been since the last recording about a year agoWhat our observations on the latest developments in the BPM tool market areWhat we think about AI and BPM from a human-centric perspectiveWhat interesting new methods we see to rethink processesAnd a lot of other nerdy BPM stuffI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode55---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

In this episode of the Work at Home Rockstar Podcast, Tim chats with James Comblo, President and CEO of FSC Wealth Advisors. James shares his journey of growing his company's managed assets from $70 million to $300 million through digital transformation and proactive, holistic financial planning. He discusses the challenges of adopting new strategies like revamping the website, starting a blog, and leveraging social media and webinars to reach more clients. James also opens up about significant setbacks, including a failed initial website rebuild and the loss of a business partner, and how these experiences shaped his approach to building a resilient, team-oriented business. Additionally, James delves into the importance of mentorship, ongoing learning, and creating a consistent process for financial planning. Tune in for actionable insights on managing cash flow, leveraging digital tools, and maintaining a balanced life while growing a successful financial advisory firm. Who is James Comblo? James Comblo is the CEO of FSC Wealth Advisors LLC, a firm that helps individuals and business owners achieve their retirement dreams. With over a decade of experience in the financial industry, he has a deep understanding of the challenges and opportunities that people face when planning for retirement. He is passionate about helping them overcome their fears and doubts and providing them with simple and effective solutions to manage their assets. His team follows a customized and holistic planning process that gives clients the peace of mind they need to enjoy their retirement years. This allows them to pursue their interests and spend quality time with their families, knowing that their retirement goals are in good hands. Connect with James Comblo: Website: https://www.fscwealthadvisors.com/ LinkedIn: https://www.linkedin.com/in/james-comblo/ Twitter: https://x.com/james_comblo Facebook: https://www.facebook.com/FSCWealth/ Instagram: https://www.instagram.com/fsc_wealth_advisors/ Calendly: https://calendly.com/jcomblo/20minutecall I love connecting with Work at Home RockStars! Reach out on LinkedIn, Instagram, or via email. Website: https://workathomerockstar.com WHR Facebook Page: https://www.facebook.com/workathomerockstar Feel free to DM us on any of our social platforms: Instagram: https://www.instagram.com/workathomerockstar Email: tim@workathomerockstar.com LinkedIn: https://www.linkedin.com/in/timmelanson In this Episode: 00:00 Introduction and Guest Welcome 00:30 James Comblo's Journey to Success 04:54 Overcoming Challenges and Learning from Mistakes 06:30 Building a Resilient Business 08:15 Effective Client Onboarding and Process Management 10:01 Leveraging Social Media and Content Creation 16:16 New Music and Retirement Planning Myths 17:30 The Great Tax Sunset Opportunity 17:47 Understanding Cash Flow Issues 20:41 Balancing Profitability and Passion 25:13 The Importance of Mentorship 31:24 Exciting Opportunities in Financial Planning 33:00 Connecting with FSC Wealth Advisors

Send us a Text Message.Join me as I sit down with Pete Mohr, an expert in business transformation, to uncover his powerful CPA framework: Communication, Process Management, and Accountability. With 30 years of experience, Pete shares invaluable insights on how to transition from being an overwhelmed operator to a strategic business owner. Learn practical tips on effective delegation, creating robust processes, and building accountability within your team. Whether you're a new entrepreneur or a seasoned business owner, this episode is packed with strategies to help you achieve business freedom and sustainable growth. #BusinessLeadership, #Entrepreneurship, #BusinessGrowth, #Delegation, #ProcessManagement, #Accountability, #BusinessTips, #SmallBusiness, #StrategicGrowth, #BusinessCoaching Key Moments: Introduction and Background (0:02 - 1:06) The Importance of Delegation (5:15 - 7:13) Communication, Process Management, and Accountability (8:09 - 12:40) Tools and Strategies for Effective Communication (16:21 - 19:52) Creating and Implementing Processes (20:13 - 24:27) Building Accountability within the Team (24:42 - 29:05) Advice for New Entrepreneurs (31:06 - 32:49) Closing Remarks and Offer (29:10 - 30:30)Support the Show.Resources: https://affordablebookkeepingandpayroll.com/resource-opt-in Become a supported of the show: https://www.buzzsprout.com/1522381/support

Welcome to the Boomer Briefing Podcast, where we help you solve a critical business issue in 20 minutes or less. On this episode of the Boomer Briefing Podcast, Arianna Campbell, Shareholder and Chief Operating Officer at Boomer Consulting talks to Amanda Wilkie, Consultant at Boomer Consulting about the transformation triangle and how it relates to change management. They also dive into the frameworks of process management, project management and change management.  Arianna Campbell Social Media:  X: @Arianna_BCI  LinkedIn: @ariannacampbell Amanda Wilkie Social Media: X: @AmandaWilkieBCI  LinkedIn: @Amanda-Wilkie-PMP Look out for new episodes every Tuesday, involving The Boomer Advantage 5 Pillars of a Successful Firm: leadership, process, technology, talent, and growth.    For more information about Boomer Consulting, visit boomer.com

Join us for an engaging conversation with Anthony Codispoti, Co-Founder and COO of AddBack Benefits Agency, as we explore how to strike the right balance between creativity and structure. Discover strategies for maintaining innovation while following essential systems and SOPs.

Process improvement holds significant potential for enhancing the profitability of your construction business, and the cherry on top is that it is where you have the most amount of control. Join Eric Anderton and guest, Moustafa Moursy of Push Analytics, as they explore the fundamental concepts of strategic process management and how they can revolutionize the way construction businesses operate. From defining processes and identifying key areas for improvement to balancing detail and flexibility, they unravel the essential components of strategic process management. Eric and Moustafa's in-depth discussion covers crucial topics such as setting up processes, optimizing project management, and fostering collaboration with the executive team. Gain invaluable insights into onboarding salespeople, leveraging technical knowledge in sales strategies, and enhancing the overall customer experience. Whether you're a seasoned professional or just starting in the construction industry, this episode offers practical guidance for maximizing profitability through process improvement. Tune in now and elevate your construction business to new heights of success! Get the One Book Every Construction Leader Must Read: Construction Genius: Effective, Hands-On, Practical, Simple, No-BS Leadership, Strategy, Sales, and Marketing Advice for Construction Companies: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ Need executive coaching? Book a short call with Eric to discuss how he can help: https://10minuteswitheric.youcanbook.me Website: https://pushanalytics.com/ LinkedIn Handle: https://www.linkedin.com/in/moustafa-m-71909456/

Process Operators are not just cogs in the machine.  They're the heartbeat of an organisation; executing core processes and directly influencing the value delivered to customers.   Their work is vital, and as such, it demands a focus on standardisation, maintenance, and Continuous Improvement. Join PMI Senior Consultant Damion Albinson as he discusses the role of the Process Operator, including why it's crucial that they're engaged in standardisation and improvement activities, and the challenges of operators preferring to do things their own way.Here are some more resources on this topic:Podcast: Mastering Process Management  Infographic: Key Roles in Process Management and Improvement On Demand Webinar: Every Day Tools for Daily Process Improvement More from PMI: Learn, share, and thrive at PMI's Goals to Results Conference on 25th September 2024.Register your interest for more information and to access early bird bookings. Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >> Explore Distance Learning >>

In this episode of the EducationNewscast Podcast Host Thomas Jenewein is joined by Jean-Patrick (JP) Ascenci, an SAP Signavio Solution Advisor from SAP Canada. JP shares the power of integrating process management and enablement by detailing different use cases. Discover how SAP leverages this integration for business transformation & continuous improvement, end to end sales enablement, new feature releases and scalability. He shows how he uses our own solutions – however the use cases are relevant also for SAP customers and partners. JP shares current innovations like leveraging text-to-speech AI for voiceovers and dives into the outcomes achieved so far. Tune in for insights on driving change and adoption in your organization and check out the free courses and links in the shownotes.

Marcus O'Brien is joined by long-time colleagues Stephen Hooper, Vice President of Design and Manufacturing, and Derrek Cooper, Vice President of Data and Process Management, to talk about their vision for the Fusion industry cloud.In this episode you'll learn about how the Autodesk Design and Make Platform is leading the way for the convergence of technologies that support design and simulation processes with production and manufacturing processes. By creating an information architecture that unlocks the value of granular design data, Autodesk is enabling partners like CloudNC, Makersite, and Cadence to develop tools that continue to revolutionize the product design and manufacturing industries.And this wouldn't be an AutoCAD Podcast episode without diving behind the scenes at Autodesk. Hear about the many ways the AutoCAD and Fusion teams collaborate to enhance your workflows with innovative automations that leverage Autodesk AI and help you focus on creating impactful designs.

On today's episode of the Customer's First Podcast, Tacey's guest is Pete Mohr, who shared his journey in entrepreneurship for over 30 years. Pete owns two footwear stores in Ontario (Shoetopia) and his Simplifying Entrepreneurship coaching business. He's implementing the tools and frameworks he speaks to within his own businesses—it's not just theory! Pete emphasized the importance of having a well-defined promise, aligning processes to the promise, and empowering employees to make decisions based on the promise. He discussed the significance of effective communication, process management, and accountability in business growth. Pete also shared personal experiences, including using business structures to spend valuable time with his parents before they passed away. The conversation highlighted the need for continuous improvement in communication and processes in business to align with personal goals and create a better work-life balance. Timestamps: 0:06:02 The Five Ps of Business 0:08:53 Differentiating Promise from Vision and Mission 0:13:08 Developing and Communicating the Promise 0:18:50 Importance of Communication in Business 0:22:51 The Three Keys to Freedom: CPA 0:26:18 Align It, Assign It Framework 0:28:14 Moving from Operator to Owner: 10 Laws   Pete's Contact Information: Website: https://simplifyingentrepreneurship.com LinkedIn: @petermohr 10 Laws for Moving from Operator to Owner https://simplifyingentrepreneurship.com/laws/   The Assign It accountability worksheet https://simplifyingentrepreneurship.com/4as/   Tacey's Contact Information: Website: https:www.taceyatkinson.com All of Tacey's social media profiles are linked there and here: https://linktr.ee/taceyatkinson Thank you for tuning in, and I look forward to having more valuable conversations together in the future. Remember: Customer-Centric Cultures Create Magical Customer Experiences. Now Go, Create the Magic!  

Managing processes is as vital as managing people for keeping the gears of performance well-oiled and aligned with organisational goals. Join PMI Senior Consultant Damion Albinson as he peels back the layers of effective process management and explores the iterative cycle of Standardise, Maintain, and Improve, and how mastering this triad can elevate your entire operation.Here are some related resources that you may find interesting:Podcast: Navigating Process Management Roles Video: Everyday Improvement Using Standardise, Maintain, Improve Blog: 5 Challenges of Embedding Control Charts in Daily Process Management More from PMI: Learn, share, and thrive at PMI's Goals to Results Conference on 25th September 2024.Register your interest for more information and to access early bird bookings. Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >> Explore Distance Learning >>

As we kick off our exciting series on GBS, host Spencer Beemiller sat down with Roy Scholte, Sr Manager Enterprise Service and Process Management with Deloitte. In this episode they discuss how to define GBS, what Roy and his team are seeing in the industry and implementation and measurement best practices. See omnystudio.com/listener for privacy information.

At the risk of sounding like a brag, I have to say that by now there are few management and leadership concepts about which I don't have at least a cursory knowledge.  However, an exception is the Agile methodology of project management.  Agile began in the IT field, but the success it has helped create through the years has propelled it beyond IT and to fields and industries of all types, and today's guest, Mr. Daniel Gagnon, is here to educate us on Agile and how it can help you, your team, and your organization.  Mr. Daniel Gagnon is an organizational agility adviser who co-founded the Agile Leader Academy, a boutique training, coaching and consulting firm, to help leaders develop progressive team-building skills in dynamic and adaptive work environments—while avoiding the traps of naïve over-optimism or simplistic positivity. Agile Leader Academy works across a range of industries, including finance, energy, manufacturing, legal, and pharmaceutical.  Many business leaders are beginning to realize the benefits—both organizationally and financially—of creating an environment where all employees and stakeholders feel invested and validated enough to challenge the status quo and do what's needed to help their fellow workers, their company, and the larger community thrive. And Daniel wants to reach and help these leaders.LINK TO:  The Agile ManifestoTo help support our show, visit:https://www.buzzsprout.com/2017272/supportFor additional management resources and information, please visit us at:  https://managementworksmedia.com You can email us at:  managementworks@managementworksmedia.com Support the show

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.  In this minisode, we're joined by Tom Greenwood, Group CEO at Helios Towers, as he talks about how they've built a culture of continuous improvement and the important steps to making successful changes permanent.Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-unlocking-the-secrets-of-business-excellence-with-tom-greenwood-group-ceo-at-helios-towers/   

Autism self-advocate Travis Misurell shares how the Future Is Now Coalition is working to make the democratic process more accessible. From the FiNC website: “They say those who don't conform to society create the most significant changes to the world. FiNC founder Travis Misurell, a neurodivergent and atypical thinker, saw how backward, contradictory, and antiquated our political systems are and felt compelled to design a solution. “Armed with a BA in Psychology and over a decade of experience in Operations and Process Management, Travis developed the tools to solve the increasing partisan divide, introducing the concept of Digital Politics. Travis founded the Future is Now Coalition (FiNC) using his unique perspective, passion for transparency, and the need to educate and empower Americans. Soon after, he was joined by over 40 people who felt the same and were willing to volunteer their time to bring FiNC, Digital Democracy, and the FiNC Research Hub to life.” For more about FiNC: https://futureis.org/ Follow Different Brains on social media: https://twitter.com/diffbrains https://www.facebook.com/different.brains/ https://www.instagram.com/diffbrains/ Check out more episodes of Exploring Different Brains! http://differentbrains.org/category/edb/

Points of discussion:1. How has the in-house vs. external agency dynamic evolved over the last decade.2. Why are designers such assholes? (Were we born this way?)3. Why we advocate for breweries to build in-house teams.4. “Look how the massacred my boy.”5. A few common arrangements between in-house groups and an external agency (strategy + execution, strategy + some execution, all strategy and no execution, no strategy and all execution).6. How we work with an in-house to team to get the most mileage out of a clients budget.7. The power of building guidelines together.8. Post-project After Action Reviews (AARs).-Learn more at www.craftbeerrebranded.com-Have a topic or question you'd like us to field on the show? Shoot it our way: hello@cododesign.com-Join 5,500+ food and bev industry pros who are subscribed to the Beer Branding Trends Newsletter (and access all past issues) at: www.beerbrandingtrends.com

Points of discussion:1. Why are people historically apprehensive about working with an agency that isn't local to them?2. The biggest concern—how will we learn about your brewery's culture and market if we're not from your state?3. This begin with thorough kickoff homework—art direction, competitive set audit and possible brand audit work.4. Travel us the easiest way to navigate this issue. But what if we can't travel?5. Why collaboration and upfront brand strategy is even more crucial when working with a remote branding firm.6. Stick. To. The. Agreed. Upon. Timeline.7. Meetings are important (unless they aren't). How do you know the difference?8. Do you have to wear pants for a video call?9. Specific communication tools make the process run smoother—Drive or Dropbox. Slack, etc.-Learn more at www.craftbeerrebranded.com-Have a topic or question you'd like us to field on the show? Shoot it our way: hello@cododesign.com-Join 5,500+ food and bev industry pros who are subscribed to the Beer Branding Trends Newsletter (and access all past issues) at: www.beerbrandingtrends.com

In the latest episode of "A Productive Conversation", yours truly (Mike Vardy) and guest Vinay Patankar delve into the intricacies of process versus project management. Vinay Patankar is the CEO of Process Street. Manage employee onboarding, workflow automation, checklists, the team's handbook & more with Process Street's AI powered process platform. Vinay underscores the value of specialized tools, suggesting a blend of both for optimal business operations. They also explore the nuances of repeatable work, emphasizing that every business has inherent processes. Vinay shares insights on leveraging project management experiences for future tasks, using Uber's market entry as an example of a project evolving into a process. And that's just for starters. Key Discussion Points Process vs. Project: Dive into the nuanced differences. Which is right for your business? Tool Synergy: The magic of combining tools. Why might HR, finance, and real estate need a special touch? Repeatable Work: Everyone has processes, but are they optimized? Discover the "productivity diet." Project Management Insights: How can Uber's strategy teach us about turning projects into processes? Projects Birth Processes: Uber's new venture hints at how projects evolve. What's the secret? Scaling Challenges: Beyond starting a project—what does it truly take to scale? Uncover the "unsexy" side of business. AI in Business: AI is revolutionizing processes. How might GPT change employee onboarding? Thank you for tuning into this enlightening episode of 'A Productive Conversation.' As always, our goal is to equip you with actionable insights to elevate your business endeavors. Until next time, remember to stop "doing" productive and start being productive. Links Worth Exploring Connect with Vinay: Website | Facebook | X (née Twitter) | LinkedIn Process Street + AI: Read The Story Vinay's Writing: Check it out Related Conversation: Episode 121: Beyond The E-Myth With Michael E. Gerber Related Blog Post: The Process Thanks to all of the sponsors of this episode. You can find all of the sponsors you heard me mention on this episode on our Podcast Sponsors page. Want to support the podcast? Beyond checking out our sponsors, you can subscribe to the show wherever you listen to podcasts. Click on any of the links below to make that happen. Spotify | Apple Podcasts | Google Podcasts | Stitcher You can also click on this link to paste the podcast feed into your podcast app of choice. Thanks again for listening to A Productive Conversation. See you later. Learn more about your ad choices. Visit megaphone.fm/adchoices

In the latest episode of "A Productive Conversation", yours truly (Mike Vardy) and guest Vinay Patankar delve into the intricacies of process versus project management. Vinay Patankar is the CEO of Process Street. Manage employee onboarding, workflow automation, checklists, the team's handbook & more with Process Street's AI powered process platform.Vinay underscores the value of specialized tools, suggesting a blend of both for optimal business operations. They also explore the nuances of repeatable work, emphasizing that every business has inherent processes. Vinay shares insights on leveraging project management experiences for future tasks, using Uber's market entry as an example of a project evolving into a process. And that's just for starters.Key Discussion Points Process vs. Project: Dive into the nuanced differences. Which is right for your business? Tool Synergy: The magic of combining tools. Why might HR, finance, and real estate need a special touch? Repeatable Work: Everyone has processes, but are they optimized? Discover the "productivity diet." Project Management Insights: How can Uber's strategy teach us about turning projects into processes? Projects Birth Processes: Uber's new venture hints at how projects evolve. What's the secret? Scaling Challenges: Beyond starting a project—what does it truly take to scale? Uncover the "unsexy" side of business. AI in Business: AI is revolutionizing processes. How might GPT change employee onboarding? Thank you for tuning into this enlightening episode of 'A Productive Conversation.' As always, our goal is to equip you with actionable insights to elevate your business endeavors. Until next time, remember to stop "doing" productive and start being productive.Links Worth Exploring Connect with Vinay: Website | Facebook | X (née Twitter) | LinkedIn Process Street + AI: Read The Story Vinay's Writing: Check it out Related Conversation: Episode 121: Beyond The E-Myth With Michael E. Gerber Related Blog Post: The Process Thanks to all of the sponsors of this episode. You can find all of the sponsors you heard me mention on this episode on our Podcast Sponsors page.Want to support the podcast? Beyond checking out our sponsors, you can subscribe to the show wherever you listen to podcasts. Click on any of the links below to make that happen.Spotify | Apple Podcasts | Google Podcasts | StitcherYou can also click on this link to paste the podcast feed into your podcast app of choice.Thanks again for listening to A Productive Conversation. See you later.Learn more about your ad choices. Visit megaphone.fm/adchoices

Join us on Wednesday as CaT Bobino and Hey Dr. Tay (Lataisia Jones) speak with Dr. Kory Burns and Marlon Napier on being Black Fathers in STEM.  Dr. Burns is an assistant professor in materials science and engineering at the University of Virginia, visiting assistant professor at Oak Ridge National Laboratory, committee member at Sandia national laboratories, and practitioner in the astrophysics division at NASA.Marlon Napier is an engineer working as an Investor and Consultant with Project and Process Management.Support the show

Join us today on our SaaS Fuel™ Founder Episode as we interview Charles Dairo, co-founder of Beezop. Charles' journey into process management innovation began with the common frustration experienced by many business owners: the struggle to maintain consistency in work processes. However, instead of letting this disappointment hinder him, Charles channeled it into something productive and beneficial. Together with his partner, Marieanne, a seasoned consultant specializing in streamlining small business operations, he co-founded Beezop, a software solution designed to simplify process management. Despite encountering numerous challenges along the way, such as the search for a technical co-founder, they persevered in bringing Beezop to life. Their determination paid off when Hope joined the team, bringing fresh ideas and spearheading product innovation. This played a pivotal role in their self-funded venture, cementing Hope's significance in the project's success.This is one journey resembling an inspiring tale of resilience and determination, powered by a simple desire - to have an uncomplicated life for businesses everywhere.Key Takeaways[00:00:00] - Jeff kicks off the episode by tackling the significance of Independence Day and the spirit of freedom both in the holiday and entrepreneurship, highlighting the essence of commemorating the idea of freedom and honoring the audacity, courage, and tenacity of entrepreneurs.[00:03:05] - An emphasis shared by Jeff about the parallel between the pursuit of independence during the founding of the United States and the entrepreneurial journey points out that entrepreneurs are modern-day explorers and pioneers, seeking the freedom to innovate, disrupt, and make a difference.[00:06:56] - Jeff features two nonprofits: Wounded Warrior Project and Nova Ukraine and encourages listeners to share their support through a donation to make the ongoing fight for freedom possible and give assistance to wounded service members and the Ukrainian people.[00:08:15] - Introduction of Charles Dairo, CEO and co-founder of Beezop. [00:15:54] - The Importance of a Technical Co-founder who can think long-term and own the vision for technology.[00:17:20] - Competing with Big Players by focusing on simplicity and ease of use. [00:22:08] - Challenges in Building Beezop like finding a technical co-founder and marketing a product that serves a wide range of industries.[00:25:08] - The Power of Storytelling as a Marketing Strategy [00:28:39] - The Need for Integrations and Future Plans [00:31:31] - The Potential Impact of AI on Process Creation and Understanding[00:33:55] - The difference between Visual and List-Based Process Creation[00:37:27] - The Magic of Importing Processes from Other Solutions[00:39:06] - Lessons Learned as an Entrepreneur is to have patience and that it takes time and effort in building a company.Tweetable Quotes"In the world of process management, innovation is the driving force for success." - Jeff Mains [00:00:15]"Tracking employee progress during onboarding is essential, and Bzop provides a solution that simplifies the process." - Charles Dairo [00:16:40]"Integrations are essential in today's business landscape. They unlock new possibilities and enhance efficiency." - Jeff Mains [00:19:30]"The implementation of AI technology in Bzop is a game-changer, automating and simplifying process creation...

Every great trial lawyer will tell you that the key to success in litigation is finding the story in a case. But when a case involves mountains of digital evidence, finding that story isn't always easy or economical. That's the problem the global legal services firm Novus Law aims to address.  Marking its 20th anniversary this year, Novus Law uses an award-winning process, derived from lean manufacturing principles, to find and document the story in litigation and investigations, and to do it more accurately, more efficiently, and more quickly than can be done through traditional legal processes. It is the only company to have twice won an InnovAction Award from the College of Law Practice Management.  Today's guest is Ray Bayley, the cofounder, president and CEO of Novus Law. He founded the firm in 2003, after having been managing partner of PricewaterhouseCoopers' North American business process outsourcing organization and a member of its 15-member management committee, responsible for overseeing its $9 billion, 70,000-person U.S. operations. He is also the former CEO of a business process outsourcing company with large-scale operations in India. In a conversation with host Bob Ambrogi, Bayley discusses what makes the Novus process unique and shares some case studies of how the process has benefitted law firms and corporations.  Thank You To Our Sponsors This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out.  Nota, the online business banking platform designed specifically for solo and small law firms.  Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks. Sage Timeslips, trusted by solo and small firms for nearly four decades, offers robust functionality, customizable reports, and the ability to capture time and expenses on the go.   If you enjoy listening to LawNext, please leave us a review wherever you listen to podcasts.  

Get ready for an insightful episode as we sit down with Matt Boettinger, a seasoned professional with over two decades of experience in Consulting, Remote Management, Process Management, and Business Intelligence. As an active partner overseeing a diverse portfolio of mobile home parks spanning multiple states, Matt brings a wealth of knowledge to the table. Join us as he shares his journey from working with various groups to becoming a principal at M2K Partners LLC. During our conversation, Matt dives into the current challenges faced in the mobile home parks industry and how he and his partners are adapting to overcome the intensifying competition. He also shares insight on financing and effectively managing operations across diverse locations, this conversation is a goldmine for aspiring mobile home park investors. Don't miss this episode as we explore the world of mobile home parks through Matt's extensive real estate background. Tune in now!

Dante Cook is the head of Business for Swan Bitcoin, a financial services company designed to help you save value in Bitcoin. Dante earned three Bachelor's degrees in Finance, Marketing, and Process Management and Consulting from the College of William & Mary. He also leads Business Development at Bitcoiner Jobs. Prior to joining Swan he co-founded Ziptility, and worked at Resultant, Springbuk, and EDGE Mentoring. Dante is pastor at a small church in Indianapolis, and former D1 athlete who started Purdue Polytechnic High School's first football team.  -- Follow Dante on Twitter https://twitter.com/Dante_Cook -- Partners: Coin Stories is powered by Swan Bitcoin the best way to build your Bitcoin stack with automated Bitcoin savings plans and instant purchases. Swan serves clients of any size, from $10 to $10M+. Visit https://www.swanbitcoin.com/nataliebrunell for $10 in Bitcoin when you sign up. If you are planning to buy more than $100,000 of Bitcoin over the next year, the Swan Private team can help.  -- BITCOIN 2024 by Bitcoin Magazine is July 25-27 in Nashville! Check out the highlights from Bitcoin 2023 in Miami Beach, and get your 2024 early bird pass at a steep discount at https://b.tc/conference use code HODL for 10% off! -- Fold is the best Bitcoin rewards debit card and shopping app in the world! Earn Bitcoin on everything you purchase with Fold's Bitcoin cash back debit card, and spin the Daily Wheel to earn free Bitcoin. Head to https://www.foldapp.com/natalie for 5,000 in free sats!  -- Health insurance needs an overhaul. The government and insurance companies have jacked the price, increased complexity, and made insurance almost unusable. You send your money to the health insurance black hole and never see it again. Then, when you get hurt you have to send them more money. The great news is now you have an alternative: CrowdHealth. It's totally different from insurance. Instead of sending your hard earned money to an insurance company, you hold your money in an account CrowdHealth helps you set up when you join. You can even convert dollars in that account into Bitcoin. When someone in the community has a health need, you help them out directly and if there is Bitcoin or $ left over in your account when you leave, you take it with you. https://www.joincrowdhealth.com/natalie  -- With iTrustCapital you can invest in crypto without worrying about taxes or fees, through an individual retirement account. IRAs are tax-sheltered accounts, which means all your crypto trading is tax-free and can even grow tax-free over time. The best part is it's totally free to open an account, and there are no hidden fees, monthly subscriptions or membership fees. Your account is FDIC insured up to $250,000. Get a $100 funding bonus if you open and fund an account. Go to https://itrust.capital/nataliebrunell to learn more and open a free account. -- OTHER RESOURCES  Natalie's website https://talkingbitcoin.com/ Dante Cook https://www.dantecook.com/ -- VALUE FOR VALUE — SUPPORT NATALIE'S SHOWS Strike ID https://strike.me/coinstoriesnat/  Cash App $CoinStories  BTC wallet bc1ql8dqjp46s4eq9k3lxt0lxzh6f2wcu35cl6944d -- FOLLOW NATALIE ON SOCIAL MEDIA Twitter https://twitter.com/natbrunell Instagram https://www.instagram.com/nataliebrunell Linkedin https://www.linkedin.com/in/nataliebrunell -- Producer: Aron Bender https://www.linkedin.com/in/aron-bender/  -- DISCLAIMER This show is for entertainment purposes only and does not give financial advice. Before making any decisions consult a professional. #bitcoin #cryptocurrency #money

Lisa loves a good puzzle. After witnessing the confusion that ensued after new technology systems were integrated into offices in the 90s, she didn't panic, she saw an opportunity to establish effective processes that support employees and businesses grappling with evolving technology. Then a pattern emerged: internal teams kept failing to communicate with one another in the wake of change. To respond, Lisa founded Lcubed Consulting. As CEO of Lcubed, Lisa helps companies align people, processes, and technology to utilize agility as a strategic advantage and acknowledge change in a business constant. Her secret sauce to success is leveraging key elements of Project Management, Process Performance Management, Internal Controls and Organisational Change Management to build teams with the skills and capabilities to drive strategic results. Lisa is the #1 best-selling author of Future Proofing Cubed, a book she created to share her insights on productivity, profitability, and process refinement in business. Lisa's goal is to prepare her clients with the skills, capabilities, and self-reliance they need to thrive in the future without Lcubed's guidance. With this notion, she has broken the typical consulting model. Lisa holds her Bachelor of Science in Electronic Media Management from Northern Arizona University. She is a Project Management Professional and Lean Six Sigma Master Black Belt. Lisa enjoys spending free time with her family and basset hounds.   Questions • We'd like to hear in your own words, did you arrive on this journey? How did you get to where you are today? Could you share that with our audience? • Now, could you tell us a little bit about your company, Lcubed Consulting and also your book, Future Proofing Cubed? • If you could share with our audience maybe you could skew it down to a particular type of industry, maybe 1 to 3 things that if you're really trying to run a successful business with the right people, what are 1 to 3 tips that you'd recommend in terms of the culture and the environment needs to be existing for you to attract and keep the person that you want? • Emerging out of the pandemic, what has been your experience with some of your clients in terms of customer experience, have you seen customers maybe be more demanding for service experiences or delivery? Are they putting on their foot to ensure they're getting a certain type of service? Or have you seen maybe a more relaxed type of customer, what has your experience been with your clients as well as you as a customer yourself? • So, I would also like for you to share with our listeners, Lisa, what's the one tool, website or app that you absolutely cannot live without in your business? • Could you also share with our listeners, maybe one or two books that you've read recently, or even a book that you read a very long time ago, that has had a big impact on you. • Could you also share with our listeners, Lisa, let's say, we have listeners who are business owners and managers who feel like they have great products and services, but they lack the constantly motivated human capital. So, the people are just not motivated. If you're sitting in a room with that person right now, what's the one piece of advice you would give them to have a successful business? • Could you also share with our listeners, what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Before we wrap our episodes up, we always like to give our guests an opportunity to share with us a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed. Do you have one of those?   Highlights  Lisa's Journey Me: Now, we always like to give our guests an opportunity to share in their own words, a little bit about how they got to where they are today. So, I know that your bio kind of gives a pretty good summary of how it is that you got to where you are today. We'd like to hear in your own words, did you arrive on this journey? How did you get to where you are today? Could you share that with our audience?    Lisa stated that because the journey really is the story, it's what matters in our personal lives, our professional lives. She is an accidental entrepreneur, she left college with the desire to find safety and security in a corporate job, she was looking for a place where she would go to work, she would have paid vacation time, she would have bonuses, she would have things that seemed like they would give security. And those were important to her because her parents were entrepreneurs. And that journey isn't always a smooth one.  And so, she wanted something that she perceived at the time to be easier and to be safer. Fifteen years into that journey, she realised it was the early 2000s. And actually, things were a little difficult. And it was in 2008 and 2009, she was working for a start-up, it was her dream job, it was everything she had hoped that it was going to be, she was building a project management team, they were growing and scaling and going to do amazing things until she looked around and realised that every executive leader had built a fiefdom of external consultants who are coaching and guiding and advising them on how to protect their fiefdom. And none of them were working with each other and it was not safe and it was not secure and the economy tanked.  And she looked around and said, “Oh my gosh, I can do something better.” And in that moment, she became an entrepreneur, and started a business and it's 14 years later, it has not been seamless, it has not been without obstacles and challenges. But it's been fantastic because she's the one designing the journey and the bumps in the road are learning moments, and she wouldn't change anything. It's been great.   About Lisa's Company Lcubed Consulting and Lisa's Book Future Proofing Cubed Lisa shared that Lcubed was born out of that frustration that she had watching consulting teams come into environments over her entire career and land and expand. And she would see that they were in these environments under the auspices of helping the client, but really what they were doing was growing their revenue stream. And she finds that somewhat abhorrent and counter to what consulting is supposed to be about. And she decided that she wanted to do things differently. She wanted to take all of the knowledge and the skills and the experience that she had built up in larger corporations, learning and understanding the impact of Project Management, Process Management, Organisational Change, and using all of those tools and capabilities to help her clients deliver better products and services for their clients, while building self-reliance so that she can take herself and her team eventually out of that equation. She didn't want them to become dependent on her.  The book Future Proofing Cubed: The Definitive Guide to Improving Productivity, Refining Processes, and Bolstering Profitability takes their business model, what they call adaptive transformation, and sort of explains how they use all of those baked best practices in a much more effective and efficient way so that companies can build those skills and capabilities without large investments in internal teams, or large consulting groups.   In Running a Successful Business - Tips to Attract and Keep the Person That You Want Me: Now, in an organisation, as a consultant, I'm sure you know, there's some key things that a lot of companies still struggle with, having the right kind of synergy among the team. A lot of organisations struggle sometimes with recruitment, getting the right person and actually keeping them. And so, if you could share with our audience maybe you could skew it down to a particular type of industry, maybe 1 to 3 things that if you're really trying to run a successful business with the right people, what are 1 to 3 tips that you'd recommend in terms of the culture and the environment needs to be existing for you to attract and keep the person that you want?   Lisa stated absolutely, it may be an oversimplification. But she thinks that knowing what success in the environment looks like. With some of her smaller companies, they do work and they use Lencioni's idea of hungry, humble and smart, that if you have an employee who has the ability, they're hungry, they want new opportunities, they want to learn, they want to grow, they want to make an impact. If they're humble and able to say I don't know what I don't know. And they're smart, meaning that they can pick up and reader a room and understand what's going on with internal and even with your client engagements. If you have those three things, any technical capability can be taught. But if a person shows up hungry, humble and smart, you can build a team of people who can do anything.   Experiences Customers Are Desirous of Now Me: Great. So, I love those three points that you just brought across. So, we've identified the three things we want to ensure that the team member has and as you mentioned, you can teach any technical skill, I guess it kind of goes back to you really want to ensure you have persons with the right attitude versus aptitude. Because you can't train on attitude, right? But even getting further and deeper into that, our programme is about navigating the customer experience and the experience that the customer has is not just on the outside, but also on the inside. And I'm a firm believer that if you really want to have a strong customer experience, it starts from within. If it's strong internally, then it's quite easy for your employees to perpetuate, and relive that externally with your actual clients that are paying, they're the reason why you're in business.  And so, what has your experience been? We've just emerged out of the pandemic, some countries are still feeling somewhat of the effects of it. I mean, COVID is not completely gone. But what has been your experience with some of your clients and wherever you are in, in which part of the world in terms of customer experience, have you seen customers maybe be more demanding for service experiences or delivery? Are they putting down their foot to ensure they're getting a certain type of service? Or have you seen maybe a more relaxed type of customer, what has your experience been with your clients as well as you as a customer yourself?   Lisa shared that there's so many things in that to play with. She wants to play with the language right, that the experience starts within. She absolutely agree with that, that internally, we have to understand the experience we want our customers to have. There's a disconnect, more often than not, when we think from the inside out and think that we know what our customers want and need. And she likes to sort of flip that upside down a little bit and teach her clients to think from the outside in.  And what she means by that is actually asking their customers what they want, what they need, so that they're not making guesses. And they're not making assumptions, and they're not applying their own wants and needs onto potentially what their customers wants and needs are. Because oftentimes, when we do that, on the inside, we're really wrong and we don't truly understand. So, starting on the outside and understanding the customer, where are they at? What do they need? And with her clients in the pandemic, they had to do a lot of that because all of their wants and needs in March of 2020 changed dramatically. And so, polling and getting that data and asking the questions so that they can adapt their products and their services to those needs. And it's the need they have today, but the big impact is what does their needs going to be tomorrow, in 30 days, 60 days, 90 days.  During the pandemic, she had the opportunity to watch one of her clients respond to the shutdown. So, the company is a food distribution organisation and they have a national presence in the United States. Their primary job is to take food from a warehouse and deliver it to restaurants, and service providers in hospitals, in airports, in large conference centres, getting food to places where it's going to be cooked and served and sold. Overnight, their business shut down for two weeks or so they thought. And they had the opportunity, they basically froze and did nothing initially, until they brought the leadership team together in this world called Zoom that they had never interacted in. There were people meeting each other, seeing each other in face to face interaction for the first time in 20 years, they've just never been in the same space together. They're panicked, they're at home, everything is a nightmare.  And one person is raising their hand literally shaking their hand in front of the camera trying to get everybody's attention to say, “Hey, I have an idea. We have all this food in our warehouses. And it's not getting to people who need to eat, we have produce, we have things that are going to start spoiling and serve no use to anybody if they're rotting in the warehouse. How about we figure out how to take our food and deliver it to shelters, to food kitchens, to places where there are people who cannot get to food, we're going to spoil it off, we're going to write it off, it's going to waste one way or another, why don't we make it a donation.” And for the first 30 days of the pandemic, that national company donated food because their customers, people who need to eat needed food. It had nothing to do with their bottom line, it had absolutely nothing to do with anything except doing the right thing.  In that first interaction where one individual had an idea, they all thought about it, they experimented about how to make it actually happen. They learned how to innovate on the fly. And that's important because they were speaking to the customers need and for them, it wasn't their customer, it was their customers' customer, a hungry person. And they were solving a problem that did absolutely nothing to drive their business forward except they did the right thing.  What they learned from that was how to innovate and how to think outside of the box, think from the outside in. And as a leadership and management team today, they are still doing that on a quarterly basis and trying to evolve their business model in a way that it hasn't in 40 years. It is wow because they thought from the customer's perspective wants and needs, they solved the problem. We need to solve problems.   Me: And as you mentioned that, Lisa, that we need to solve problems. That's the primary reason why everyone is in business. I remember when I started my company in 2009, it was because one of my greatest pet peeves was I thought service was just so poor. And I said, I'm going to stop complaining. And I'm going to start being a part of the solution, and try to help these organisations to improve on their service delivery. So, when I go and have interactions, I can walk away with a better feeling than the one that I'm currently having. So, I think every business is solving a problem, whether you're selling a pencil or a fan, or you're servicing somebody's motor vehicle, or you're providing some innovative solution or product that's going to revolutionize the industry for aviation, or whatever it is. I think all businesses are solving a problem for someone. And I think, if we come, as you mentioned, from the outside in, to kind of understand where the customer is coming from, and how can we ease their frustration? How can we make life easier for them, that we can definitely create a better experience, both internally and externally.   App, Website or Tool that Lisa Absolutely Can't Live Without in Her Business When asked about online resources that cannot live without in her business, Lisa shared that there are so many, but she's going to go with the one that surprises her the most, because she would never have imagined this, she cannot live without Canva. She would never in a million years have ever thought that she would use a marketing tool, a graphic design, well, now it's kind of an everything tool, right? Presentations, video, audio, whatever, it does it all. She loves it, it makes everything so much faster, so much easier. She's doing work for herself that she probably should be outsourcing but it's kind of fun to do it and it looks really good. So yeah, she cannot live without Canva.   Me: Agreed, Canva has definitely revolutionised the industry and it's made graphic designing not seem like, “Oh, my goodness, I can't do this.” Because simple things that you'd have outsourced as you mentioned, you can do on your own. And they look pretty good. So, you're saving a few bucks there for sure.   Lisa stated that saving a few minutes of time even right? So, you outsource it and things turn into, hopefully days, not weeks. But it's easy enough that a person who has no skills in graphic design can turn something out in minutes, it's fabulous.   Me: My daughter is in her final year in high school and she's a part of the school newspaper and she sees me use Canva and she asked me if she could, like play around with it a bit to put out some stuff that she wanted to do promoting for the newspaper and for the school. And I guess at that age at 17, you're creative and innovative. But she wasn't even using the platform for like an hour and I was just so surprised that the newsletter that she produced, the video that she was able to generate from all of the pictures that she had taken. I mean, just simply amazing, I'm not saying that she couldn't have used other applications but as you mentioned, Canva kind of found a way to bundle everything in one so you could just do all the things in that one platform.   Lisa absolutely agreed. And they made it easy for an end user who has no skills in those areas. There are lots of applications out there and she'll use video editing as an example, but you have to be very, very, very skilled in the application to make it work properly. And Canva just sort of magically does it for us.   Books that Have Had the Biggest Impact on Lisa When asked about books that has had a big impact, Lisa shared that the number one book that always comes to her mind first and foremost is Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson. As leaders and as people, we need to understand how to communicate effectively and that one, it's so foundational to everything that it affects your personal life, your business life, how we show up, how we support others. It's always kind of the first thing that pops to her mind.  There's another book called Flip the Script: Getting People to Think Your Idwa Is Their Idea by Oren Klaff. And as her business was growing and evolving, and off the top of her head, she can't think of the author's name. But it's taking people who run and have their businesses, sales is part of what we have to do. But we may or may not have ever been trained to be salespeople. And we may or may not even like the connotation of being a salesperson, and Flip the Script really did a lot in her mindset to help her understand that selling is a by-product of building good and effective relationships.  And that is far more comfortable to her than the idea of going after and creating a sales pipeline and all of the technical things about what selling is, and reminding her that after now 14 years, she obviously must be able to close a deal, or she wouldn't still be doing what she's doing. And she doesn't have to have the traditional sales process to make it work, because relationships are really where business comes from.   Me: Agreed. I liked that statement you made, Sales is a by-product of building effective relationships, that's really, really true. And you said that you got that mindset, or it shaped your mindset towards that from the book called Flip the Script.   Advice for Business Owners and Managers who Lack Constant Motivated Human Capital Me: Could you also share with our listeners, Lisa, let's say, we have listeners who are business owners and managers who feel like they have great products and services, but they lack the constantly motivated human capital. So, the people are just not motivated. If you're sitting in a room with that person right now, what's the one piece of advice you would give them to have a successful business?   Lisa stated that there's a challenge in that question because if we have a room full of employees who aren't motivated, there is a very flippant part of her personality that wants to say, “Do you have the right people in the room to grow and scale your business?”  And that's a very scary question because if the answer is, “No, I don't”….then what.  So, and then, the then what mindset we need to understand what motivates our employees and if we have really good people that have been with us, and are no longer performing, do we understand what's changed in their world? Do they need a new opportunity, internally within the organisation in a different role? Have they lost the drive to contribute to this type of business? Do we need to help them find an opportunity outside of this business?  Which is a scary thought, but sometimes the right one, and just because we're separating from a relationship doesn't mean that we're ending it poorly. And Lisa's experience, she's had several examples of times when she's taken employees, help them find their next opportunity.  They were so much more successful, her existing team was more successful, and they've maintained a relationship over time. So, finding that alignment of what's in it for me, and why are they still there? And if they aren't being fulfilled, are there opportunities to train them, coach them? Give them the opportunity to make a change inside or is it that it's time for them to move on onward and outward? And there's nothing wrong with that, if that's the right choice.   Me: Love it. I've asked this particular question, I don't ask it very often. But I've asked it a few times since I've started podcasting and I must say your answer, I really like it's different. Most people didn't take it from the angle that you took it from and I liked the fact that you focused on the fact that maybe we just don't have the right people. And if so, even though it's scary, what can we do to make that transition? Because that's the only way we're going to be able to have success, right?   Lisa agreed, absolutely. And the reality is, it's a little bit of everything. You're going to have some people who probably need to move on, you're going to have some people who probably need upskilling….training new opportunities. There's lots of different things, it's never going to be just one thing. But taking on the scary one of “Oh my gosh, I don't have the right people in the right roles.” That's totally addressable.   What Lisa is Really Excited About Now! When asked about something that she's working on that she's excited about, Lisa shared that the one thing that she's working on right now that's exciting for her is taking the stories that she has from her business and starting to share them as a keynote speaker, and having the opportunity to inspire through some of her great foibles and some of the successes.  But the very real journey that she's had over the last 14 years to help other emerging leaders, potential entrepreneurs, or business owners, be able to attribute and say, “Oh, gosh, I've been there done that.” or “Oh, my God, thank you for sharing that story. I never want to have that experience.”  And that opportunity and sharing to larger audiences is really a lot of fun. And it's eye opening for her to hear and get the response that something hit and it was meaningful. And hopefully, she's sharing some golden nuggets along the way that will help them learn lessons from her mistakes rather than having to make them for themselves.   Where Can We Find Lisa Online LinkedIn – Lisa L. Levy Website – www.lisallevy.com   Quote or Saying that During Times of Adversity Lisa Uses When asked about a quote or saying that she tends to revert to, Lisa shared that there's a quote, but it's a Hemingway quote that has been butchered by many. And so I'll continue to do it. But it takes from the idea that if we break something, if we break a bone in our body, when it heals that spot on that bone is stronger than the original bone around it. And so, when we're having difficult times, the purpose and the reason that it resonates for her is that we can learn from our hardest moments. She likes to think of everything as an experiment and it's not about success or failure, it's about what we learn from the outcome of the experiment.  And so, all of those things are always kind of in her mind whirling around in a not coherent fashion, the way that she's talking right now is very much what's in her head. But it's about being willing to take the risk, do an experiment, if something breaks, it'll heal, and it'll be stronger. And we don't really necessarily fail, we learn things so that we can make different choices the next time. And those are the things that drive her forward every day.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest    Links ·  Future Proofing Cubed: The Definitive Guide to Improving Productivity, Refining Processess, and Bolstering Profitability by Lisa Levy ·  Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson ·  Flip the Script: Getting People to Think Your Idea Is Their Idea by Oren Klaff   The ABC's of a Fantastic Customer Service   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   The ABC's of a Fantastic Customer Experience Webinar – New Date Register Here  

Welcome to the Boomer Briefing Podcast, where we help you solve a critical business issue in 20 minutes or less.   On this episode, Boomer Consultant, Amanda Wilkie, discusses the meaning of project management, the skills needed, differentiators, process management, and more.   Amanda on Social Media: Twitter: @AmandaWilkieBCI LinkedIn: @amanda-wilkie-pmp Email: Amanda.Wilkie@boomer.com  Look out for new episodes every Tuesday, involving The Boomer Advantage 5 Pillars of a Successful Firm: leadership, process, technology, talent, and growth. For more information about Boomer Consulting, visit boomer.com 

Join Daniel Rayner and Hassan AlHumaidan (Consulting Director at ES Consulting), for another great episode with lots of insights you wouldn't want to miss: ✅ What is the difference between Quality Management and Process Management? ✅ 2 truths and 1 lie about who's responsible for checking if processes are being followed? ✅ What is the impact of having or not having a policy for a process?Tune in and find out why BPM is getting much attention in Saudi Arabia.

Interview with Rod Garcia, VP of Engineering at Slack. He talks about the importance of understanding the big picture before implementing processes, shares the steps he uses to determine if a process needs improvement, and tells stories of process management from previous projects and from his current workplace.Sign up to the Level-up Engineering newsletter!In this interview we're covering:Process management 101Creating engaging processesMaking sure your processes workCommon mistakes in process managementAutomating processes at SlackCreating more efficient and engaging processes - StorytimeExcerpt from the interview:"We often feel the need to balance every confusing behavior with a process. The outcome isn't great because a process doesn't improve human behavior. Instead of processes, behavior problems can be solved by coaching conversations or retrospective team meetings. Processes enable us to collaborate much easier, but it's the trust among teammates that powers the process. These two aspects have a snowball effect: when the challenges in behavior continue despite having a process in place, the team gets frustrated, which causes even more problems, so they introduce additional processes. It becomes a slippery slope, and it doesn't help teams to do their work effectively."Click here to read the full interview!

Acky Kamdar is the CEO of Magic EdTech and Magic Finserv. He is a technology entrepreneur and an investor in the fields of digital technologies, blockchain, machine learning, AI and NLP. Acky has over 25 years of experience in Process Management, Technology Solutions, and Outsourcing services at companies like Genpact, Headstrong, Compaq Computers and the HCL group. Currently, he also serves as General Partner at Solmark, a NY-based entrepreneurs equity fund. Recommended ResourcesEconTalk, podcast by Russ RobertsEducated by Tara Westover

AuraQuantic is as close to a low-code (they would say no code) platform as any we've heard a client attest to. Often described as an iBPMS (intelligent business process management system), the platform has approximately 100 employees and has amassed about 9 million active users across 27 industries. AuraQuantic partners with various system integrators (SIs) and business consultancies including Accenture, Capgemini, Microsoft, and PWC, spread throughout 52 countries. HFS designates AuraQuantic a OneOffice™ Hot Vendor because of a relentless customer focus, co-innovation, and co-development of its platform and for showing what successful low-code outcomes are in real life. AuraQuantic has a fascinating founding story – find out why the man who was Spain's youngest ever engineering graduate chose to create the company in this videocast. It was named an HFS OneOffice Hot Vendor in Q3, 2021. The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market. The videocast is in three sections in which we: Warm-up: What does this Hot Vendor deliver? Fan the flames: This Hot Vendor's journey, what they learned, what makes them different, and how do they see the market? Light the way: Take a glance into what's next on the agenda for this Hot Vendor.

Outside process management is a critical process for manufacturers. It's hard for them to run their operations without the support for this process. But you will be shocked how many ERP systems don't support this process natively. Despite their claims that they all are designed to work for any industry. So what are the nuances when it comes to outside process management? And how involved does it get across the industries? Can you manage it outside of the ERP?In today's episode, we invited a panel of cross-functional experts for a live interview on LinkedIn who brings significant expertise to discuss Outside Process Management best practices. We discussed the nuances and best practices of Outside Process Management processes and how they might vary in different industries. Finally, we discussed the overlap and boundaries of Outside Process Management processes across systems and functions.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.

On today's episode Rachel Berbiglia shares the importance of creating systems for managing change and developing the people who make change happen. Listen in as Deborah and Rachel discuss how to make the process of change work for your team, the difference between informational and inspirational communication, and key indicators that your team has transitioned from seeing problems to seeing solutions.   Rachel Berbiglia brings order to chaos in business operations. As an advisor to C-Suite executives, she helps companies solve significant operational problems – especially scalability for companies that are managing the transition from start up to growth mode. Over the years, she has created program management offices, run integration offices for international acquisitions, and created professional services operations within software companies. Rachel is also the host of two podcasts, one that focuses on her passion for updating stereotypes about Kansas and a second that focuses on professional personal development.   You can connect with Rachel by visiting her website: www.pmocoaching.com   Whether you are a C-Suite Leader of today or tomorrow, take charge of your career with confidence and leverage the insights of The CEO's Compass: Your Guide to Get Back on Track.  To learn more about The CEO's Compass, you can get your copy here: https://amzn.to/3AKiflR See omnystudio.com/listener for privacy information.

Kyle J. Eickman, PharmD, describe the goals of six sigma methodology and review examples of its application within pharmacy dispensing, reviews DMAIC methodology and describes how lean and six sigma can be used to achieve the same goals of patient safety.  For more pharmacy content, follow Mayo Clinic Pharmacy Residency Programs @MayoPharmRes or the host, Garrett E. Schramm, Pharm.D., @garrett_schramm on Twitter! You can also connect with the Mayo Clinic's School of Continuous Professional Development online at https://ce.mayo.edu/ or on Twitter @MayoMedEd. 

On this weeks episode of IMPACTability(R), we get an in-depth look into process management with the CEO and Founder of Process Bliss, Alister Esam. Alister has studied Process for many years and made the difficult mistakes so you don't need to. Learn how he was able to start from the ground up to discover the importance and complexity of the word "process." It can be different for everyone, directly effecting employee morale and efficiency making it a priority for any organization. You wont want to miss this one! In this episode you'll discover, Policing quality 4:00 Defining the term "Process" 5:00 Losing productivity 6:48 How to grow a nonprofit without killing productivity 8:58 "Getting it" with process management 12:30 Examples of Process 13:45 How to get started without breaking bank 18:00  Got a question that you'd like to ask a nonprofit professional? Check out the Coaches Corner in every episode of IMPACTability(R), where our Impact Coaches answer your questions regarding your nonprofit. Email your questions to IMPACTCoaches@IMPACTability.net and listen to next week's episode to see if your question gets answered! Stay up to date on IMPACTability by joining our https://www.facebook.com/groups/impactability/ (Facebook community)! Like this episode? Subscribe to our podcast on iTunes, Spotify, or your favorite podcasting app. Share this with your friends on Instagram or Twitter and be sure to leave us a review! Sponsored by: Sometimes there's just not enough hours in the day to get the work at your nonprofit done. Soukup Strategic Solutions can help. We can handle all types of projects, especially the ones you cant seem to get to; fundraising, marketing, communications and more! With Soukup Strategic Solutions, you'll have a team of nonprofit professionals working for you. You'll have more hands on deck, reduce overhead, and increase efficiency. For a free consultation on how we can help your nonprofit, visit SoukupStrategicSolutions.com. Maximize your impact with Soukup Strategic Solutions! This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy

Hey CX Nation,In this week's episode of The CXChronicles Podcast #171 we welcomed Alister Esam, CEO & Founder at Process Bliss based in Newbury, England. Process Bliss helps their customers embed process  in their business to help it run like clockwork. Process Bliss helps optimize your company by identifying blockers, pinpointing the key processes, improving them on a regular basis + working with your team so they are apart of the process.   Ultimately, people are smarter than process, which is why Process Bliss not only manages your recurring processes, it shows you where process is failing your people, and empowers them to complete it in the best way they know how.In this episode of CXCP, Alister and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked across his customer focused business leader journey.**Episode #171 Highlight Reel:**1. Why process is typically dealt with as a "dirty word" in many companies 2.  Inviting your very best customers into the scaling & optimization process 3.  Understanding your core roles + areas of accountability & authority 4.  Why process helps to drive all The Four CX Pillars 5.  How your business will gravitate towards the focus areas that you measure Huge thanks to Alister for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience and customer success space into the future.Click here to learn more about Alister EsamClick here to learn more about Process BlissIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast. And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon +  check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content!Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!Support the show

Bola Audena is a speaker, Business Strategy and Operations Consultant, and CEO of MBA Growth Partners where she's helped thousands of clients align their strategic goals with their day to day operations, expand into new markets, build operational efficiencies, and track their business performance through metrics leveraging the Evolve Change Management framework. Today, we discuss post-COVID business themes, organization culture change, operationalizing new systems and processes, and more. Resources:Evolve Framework: https://mbagrowthpartners.com/what-we-do/evolve-process-transformation/Website: https://mbagrowthpartners.com/Email: Bola.Audena@mbagrowthpartners.comLinkedIn: https://www.linkedin.com/in/bolaaudena/ Let's Stay in Touch!LinkedIn (be sure to mention you heard the podcast ;-))TwitterInstagram Facebook Website - B.O.O.S.T.® Your Brilliance

Points of discussion:1. Who comprises the Executive Team throughout a branding project.2. How many people should actually be involved in decision making throughout this process?3. How do we organize and prioritize other stakeholder groups beyond the Executive Team?4. How (if at all) do we bring customers into this process?5. Why CODO prefers one-on-one intimate conversations over beer to the dreaded large group “discovery” session.6. What's the magic numbers in terms of interviews? Where do we start to see diminishing returns?7. Some emotional intelligence tactics for engaging with folks who *need* to be involved, but that might not be on the same page as the rest of your team.8. Always assume the person you're talking to knows something you don't. (Important life lesson as well)9. How can we avoid the dreaded “Swoop?”-Learn more at www.craftbeerrebranded.com-Have a topic or question you'd like us to field on the show? Shoot it our way: hello@cododesign.com-Join 5,500+ food and bev industry pros who are subscribed to the Beer Branding Trends Newsletter (and access all past issues) at: www.beerbrandingtrends.com

(5:04) - Deep Fake AI Pioneering Material Design Discoveries(13:50) - Automating Engineering's Ideal ManagerEpisode 46 was brought to you by Mouser Electronics, Farbod & Daniel's favorite electronics distributor. Click here to read about how AI is being leveraged for life sciences.

“There's more that we can offer in terms of solving your general business problems, and it really happens through this framework of Test. Learn. Grow.”Effective project management will become a defining quality for companies as the business world continues to develop post-pandemic. Keep your team ahead of the curve by prioritizing your project management capabilities with the help of Level's Resource Manager, Ian HerzingFor more information on this podcast, visit us online. Have feedback on the show? We'd love to hear from you! Email us at podcast@level.agency. 

Most entrepreneurs make the mistake of waiting too long to get the support in place they need to grow their company beyond their current limits. Don't be like most entrepreneurs, who quickly become the bottleneck in their own business and stagnate their growth.In this episode, I'm going to give you the shortlist of the 7 things you need to know before you start outsourcing to create a virtual network, and how to get started if you're ready to free up more time to do work you actually enjoy doing. BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER: Why it's not actually quicker or cheaper to do it yourselfWhat it's costing you to solve problems by taking actionHow to know when it's the right time to start hiringWhat position to hire for firstThe two critical processes you need to have in place when hiringIf this episode inspires you in some way, leave us a review and let us know your biggest takeaway from this episode on outsourcing, virtual team, or process management. And while you've got your phone out, make sure to follow us on Instagram @theeffortlesslife.co for more daily tips on how to simplify your workflows so you can spend more time in your zone of genius. Instacart - Groceries delivered in as little as 1 hour. Free delivery on your first order over $35.