Podcast appearances and mentions of Craig Wilson

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Best podcasts about Craig Wilson

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Latest podcast episodes about Craig Wilson

This Month In Drinking History
Paper Beats Rock! With Richard Brown, Billy Kirkwood, Craig Wilson, Elliot Simpson and Ian TC

This Month In Drinking History

Play Episode Listen Later May 31, 2025 65:41


Paper beats Rock, Another shot to big Pharma and other drinking madness. Join Richard Brown, Billy Kirkwood, Craig Wilson, Elliot Simpson and Ian TC for another "round" of drunken facts, lies and other nonsense. 

Gardening Show
18 May, Chloe Thomson joined by Craig Wilson and Sandra Schwarz

Gardening Show

Play Episode Listen Later May 17, 2025


On Sunday 18 May, Chloe Thomson - Bean There Dug That, will be joined by Craig Wilson - Gentiana Nursery; and Sandra Schwarz - Landscape Architect.Text your gardening questions to 0488 809 855, or call 9419 0155 while we're on the air.Tune in 7:30 - 9:15am Sundays on 855 on the AM dial, 3CR Digital or stream at 3cr.org.au

Breathe Pictures Photography Podcast: Documentaries and Interviews

My guest on the Photowalk show today, Liza Gershman, is a travel and food photographer who's just as interested in the people and places behind the meal as the food itself. Her work has taken her to over 50 countries, always with a focus on storytelling and travel, whether through the steam rising off a street vendor's stall or the quiet moments shared at a family table.  Liza's path into food photography wasn't necessarily planned, however. It started with a yes, and grew from there. In this episode, we talk about the role food plays in identity, how travel shapes the creative eye, and the way photography can slow us down long enough to really notice what's in front of us.  From the mailbag today, you might want to brace yourself before the first letter lands, Charles Mason is to blame, with a tale involving something he calls photographer's knee. Craig Wilson's up a mountain with his camera, Paul Friday's wrapping himself in cotton wool (the reason will become clear), and Bob Shonkoff has a 4am story that might just have you glancing over your shoulder. Plus, we reveal the winner of last month's ‘context' photo assignment, and there's a fresh new challenge to get stuck into. Links to all guests and features will be on the show page, my sincere thanks to Arthelper, who sponsor this show, plus our Extra Milers, without whom we wouldn't be walking each week. WHY: A Sketchbook of Life is available here.

Utah Golf Radio
Ep 1042: Hess Rallies to Win UGA Senior Stroke Play

Utah Golf Radio

Play Episode Listen Later May 4, 2025 31:38


Brett Hess came from behind to win the UGA Senior Stroke Play Championship by one over Brigham Gibbs. Mark Gardiner takes the Super Senior division and Michael Hacker the Legends. Hess and Gardiner join the pod, along with three-time champ Craig Wilson pulling back the curtain on his epic finish. Sponsored by Goldenwest Credit Union. 

This Month In Drinking History
Representing the Cheeky Monkeys: WIth Jay Lynch, Billy Kirkwood, Craig Wilson, Eliott Simpson and Ian TC

This Month In Drinking History

Play Episode Listen Later May 1, 2025 63:17


New and better rounds, more fun and a proper English Irish Scotsman feel. This episode we bring you Irish funny man Jay Lynch to the panel and some slight new tweeks to some of the games to make them more fun! So grab a drink listen along to find out why this show is called: " Representing the Cheeky Monkeys 

This Month In Drinking History
A lot of Abstainers at this table! : With Amanda Hursy, Billy Kirkwood, Craig Wilson, Eliott Simpson and Ian TC

This Month In Drinking History

Play Episode Listen Later Mar 31, 2025 52:37


Already onto Episode 3 of season 2! This time we get lost with the meaning of drinking  duck fart of How you used to get treated if you were infected by ghosts! Amanda Hursy joins the "normal" line up of Ian, Eliott and Billy! Grab your drink and join us! 

Talk Business and Politics
NWABJ for 3.13.25 with Craig Wilson, interim CEO of the Arkansas Center for Health Improvement

Talk Business and Politics

Play Episode Listen Later Mar 14, 2025 9:41


Listen to an all-new NWABJ Report for 3.13.25 with host Roby Brock featuring an interview with Craig Wilson, interim CEO of the Arkansas Center for Health Improvement. 

Gardening Show
9 March, Emma Herd joined by Russell Larke, Fermi de Sousa and Craig Wilson

Gardening Show

Play Episode Listen Later Mar 8, 2025


On Sunday 9 March, Emma Herd - Little Green Landscapes, was joined by Russell Larke - Senior Curator of Horticulture, Royal Botanic Gardens Cranbourne; Fermi de Sousa - Alpine Garden Society President; and Craig Wilson - Gentiana Nursery.Text your gardening questions to 0488 809 855, or call 9419 0155 while we're on the air.Tune in 7:30 - 9:15am Sundays on 855 on the AM dial, 3CR Digital or stream at 3cr.org.au

This Month In Drinking History
It was a Guinea pig that started it! With Ryan Cullen, Billy Kirkwood, Craig Wilson, Eliott Simpson and Ian TC

This Month In Drinking History

Play Episode Listen Later Feb 28, 2025 61:32


Join Ryan Cullen, Billy Kirkwood, Craig Wilson, Eliott Simpson and Ian TC as we work out if Amelia Earhart would be a good drinking buddy or why the Canadians and the Danish can't keep their "Hans" off an island! Also you get to find out why this episode is called " It was a Guinea pig that started it!" 

Gardening Show
23 February, Chloe Foster joined by Evan Gaulke, Craig Wilson and Kate Archdeacon

Gardening Show

Play Episode Listen Later Feb 22, 2025


On Sunday 23 February, Chloe Foster - horticulturist and educator, was joined by Evan Gaulke of Ochre Landscape, Craig Wilson of Gentiana Nursery, and Kate Archdeacon of My Smart Garden.Text your gardening questions to 0488 809 855, or call 9419 0155 while we're on the air.Tune in 7:30 - 9:15am Sundays on 855 on the AM dial, 3CR Digital or stream at 3cr.org.au 

Breathe Pictures Photography Podcast: Documentaries and Interviews

My guest today is Shannon Taggart, a photographer and author renowned for her exploration of modern Spiritualism, a belief system centred on communicating with the deceased. Her fascination began as a teenager when a medium revealed details about her cousin's grandfather's death, sparking a two-decade journey documenting Spiritualist communities worldwide. Her acclaimed monograph, SÉANCE, delves into these practices and was named one of TIME Magazine's 'Best Photobooks of 2019'. From the mailbag and also on the show, Bob of the Desert uncovers some curious coincidences at 5,000 feet, Craig Wilson captures the beauty of the Lake District, Niels de Kemp reflects on how ageing shapes mastery of photography, and Gavin Perry talks about colour blindness as a photographer. Plus David Wright reminds us of this month's photo assignment. Links to all guests and features will be on the showpage, my sincere thanks to MPB who sponsor this show and the Extra Milers without whom we wouldn't be walking each week. WHY: A Sketchbook of Life is available here.

This Month In Drinking History
Down at Max's Bar! With Kate Hammer, Joe McTernan, Craig Wilson, Elliot Simpson and Ian TC

This Month In Drinking History

Play Episode Listen Later Jan 30, 2025 85:15


Listen along to find out why this months episode is called: Down at Max's Bar. As we kick off season 2 of This Month in Drinking History after us getting back to it after lockdown ( yes it took us that long to get things back to some kind of normal ) with all new games happening. New guests and maybe slightly less drinking than before.. maybe ;) .. ( Oh and Sorry about the slight drop in audio quality at the start of the show. We have an all new set up! But we fixed it! 

Rugby Coach Weekly
Coaching Through the Lens: Simple and Effective Video Analysis

Rugby Coach Weekly

Play Episode Listen Later Jan 17, 2025 50:03


Send us a textDan Cottrell welcomes Craig Wilson, director of rugby at Yale University and founder of The Contact Coach. Together, they explore practical, accessible approaches to video analysis for grassroots coaches. Craig shares personal experiences of using simple tools—smartphones, clipboards, and a bit of creativity—to make analysis both effective and manageable, even without high-end tech.The conversation covers:Using footage to boost players' confidence, Balancing critical and positive feedback, And how to avoid overwhelming players (or yourself!) with too much information. Find lots of takeaway ideas you can use immediately without the need for expensive equipment or complex software.You can find Craig's amazing video insights on his websitehttps://www.thecontactcoach.comAnd on YouTubehttp://www.youtube.com/@ContactCoach To find out more about this podcast and many others, go to Rugby Coach WeeklyAlso, tap into the library of 4,000 pages of activities, advice, tactics and tips to help you become the best rugby coach you can be!

Breathe Pictures Photography Podcast: Documentaries and Interviews
#464 Unlocking the language of photography

Breathe Pictures Photography Podcast: Documentaries and Interviews

Play Episode Listen Later Jan 3, 2025 107:08


Ted Forbes is a photographer, educator, and creator of The Art of Photography YouTube channel. His new book, Visually Speaking, explores photography as a universal language, offering 21 chapters filled with insights and examples for photographers of all levels to create images that truly communicate. From the mailbag, Gavin Perry shows the World is at your shutter fingertips without boarding a plane, Craig Wilson is yomping through Welsh landscapes, Simon Blakesley has a seven-decade-old personal pilgrimage picture, and Paul Friday has me revisiting photographers who make pictures of things that go bump in the night. We reveal a new assignment for this month and last month's winner of the show flask, plus announce a new storytelling experience and workshop in London. Links to all guests and features will be on the showpage, my sincere thanks to MPB who sponsor this show and the Extra Milers without whom we wouldn't be walking each week. WHY: A Sketchbook of Life is available here.

Breathe Pictures Photography Podcast: Documentaries and Interviews

PHOTOGRAPHY IS MY ANCHOR is something that's said by one of my three guests today. A friend of the show, Andrew Gifford, through his Instagram grid, describes in pictures the most potent personal photo project, which conveys how it feels to have M.E. in a story of resilience. Then Dana Stirling's book ‘Why am I sad?' is a testament to just how important creative expression is during times of adversity, and a former guest of the show Jack Lowe, who'll be appearing in a longer interview early in the new year, shares a very special project called ‘A photo for you,' probably one of the simplest but most profound ideas I've heard about this year. Also, from the mailbag, Melissa Berman finds that her late uncle was somewhat of a photographic legend as his pictures of New York in three decades from the 60s go on display at one of the world's most prestigious photo events, Craig Wilson is celebrating originality, Rikki-Paul Bunder has set himself a weekend photographic challenge with rules of curiosity and the photojournalist Peter Dench has a reminder for December's assignment. Links to all guests and features will be on the showpage, my sincere thanks to MPB who sponsor this show and the Extra Milers without whom we wouldn't be walking each week. WHY: A Sketchbook of Life is available here.

Making the Media
S5E07: Transparency and Trust

Making the Media

Play Episode Listen Later Dec 13, 2024 30:22


S5E07: Transparency and Trust  A standards body fighting against misinformation and media manipulation is building an evolving toolkit which can be used “as a Swiss Army knife,” according to its chair. In this episode we are joined by Andrew Jenks, chair of the Coalition for Content Provenance and Authenticity (C2PA), and he tells host Craig Wilson of the work of the organization and how it is having to rapidly evolve to deal with emerging challenges. The C2PA is attempting to address the issue of media provenance by developing technical standards which the industry can use to verify content. It is supported by major tech companies and media organizations such as Microsoft, Meta, Google, Adobe, the BBC, Amazon, Sony, and others. Avid is a member of the C2PA.   Andrew Jenks Chair, Coalition for Content Provenance and Authenticity and Director of Media Provenance, Microsoft Andrew Jenks leads the Azure Media Security team that focuses on ensuring the safe distribution and uses of digital media in accordance with the owner's intent. This work includes directing media provenance investments across the company and overseeing PlayReady, the industry-leading digital rights management streaming service. Andrew currently serves as Chair of the Coalition for Content Provenance and Authenticity and leads a global, cross-company team of experts in developing the next evolution of authentic media and bringing a new level of transparency and trust to published media. He is also actively involved in related media provenance initiatives supporting digital news efforts with Project Origin and creators with Content Authenticity Initiative.  More Resources For more on this topic, check out C2PA – Discover the work of the C2PA and the technical standards they produce Do You Trust Me? – Listen to this episode from season 1 of Making the Media about Project Origin Avid Champions Responsible AI in the Media – Find out more about Avid's approach Contact Us Questions? Comments? Cool ideas? Get in touch: makingthemedia@avid.com or @craigaw1969. Follow Avid at @avid. Credits Host: Craig Wilson Producer: Matt Diggs Social: Wim Van den Broeck Theme Music: Greg “Stryke” Chin

Destinate NZ - Bringing NZ to the World
TRENZ Unpacked - Mentoring Programme for Newbies with Craig Wilson

Destinate NZ - Bringing NZ to the World

Play Episode Listen Later Dec 10, 2024 18:48


In this episode of the Tourism Chat Show's 'TRENZ Unpacked' series, host Michelle welcomes Craig Wilson, a veteran mentor for the TRENZ new exhibitor programme. Craig shares expert advice for first-time exhibitors, highlighting how to prepare marketing materials, make the most of networking and formal appointments, and the importance of post-TRENZfollow-ups. He also discusses the mentoring programme, offering insights to ensure new exhibitors have a successful engagement at TRENZ. Tune in to learn valuable tips from Craig's extensive experience in the tourism industry.   00:00 Welcome to the Tourism Chat Show 00:21 Introduction to Craig Wilson and TRENZ Unpacked 01:08 Maximizing Your TRENZ Opportunities 01:30 Importance of the Mentoring Program 02:26 Interview with Craig Wilson 04:15 Common Mistakes and Tips for Exhibitors 05:34 Trade Pricing and Networking Strategies 10:46 Building Meaningful Relationships at TRENZ 15:44 Success Stories and Final Advice 17:25 Conclusion and Farewell   __________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that!

QIC QPod
QIC Innovation Podcast with Port of Brisbane

QIC QPod

Play Episode Listen Later Dec 9, 2024 15:52


In our fifth episode of our Innovation in Infrastructure podcast series, QIC's Matt David chats with the Port of Brisbane's Head of Sustainability, Craig Wilson, and Manager Port Operations, Damien Garske about a pioneering vessel management system to reduce the port's emissions – aptly named ‘Project Green Button'. This innovative trial technology has been developed by Port of Brisbane in collaboration with Seaport OPX to reduce scope 3 carbon emissions through efficient vessel operation. Like many ports, at the Port of Brisbane more than 50 per cent of its scope 3 emissions are comprised of shipping emissions from the movement of over 2,800 commercial vessels annually through its nearly 90km shipping channel. The Port of Brisbane and DHI Seaport (Seaport OPX) recently won the Environmental Award at the Daily Cargo News 2024 Australia Shipping & Maritime Industry Awards for this innovation. Listen to the podcast to find out the remarkable results during the trial phase and the strong support it's receiving.

Lifewell Church
The Hope We Have in Christ (Craig Wilson)

Lifewell Church

Play Episode Listen Later Dec 2, 2024 33:44


Live teaching from Teaching Pastor, Craig Wilson, from Lifewell Church in Garland, TX. ⁠https://www.lifewellchurch.com⁠ View Full Stream ⁠https://www.youtube.com/lifewelld⁠ Give Online ⁠www.lifewellchurch.com/donate.html⁠ Feedback ⁠https://www.lifewellchurch.com/feedback.html⁠ Twitter ⁠https://twitter.com/lifewelld

Let's Talk TCA Podcast
Cindi Di Iorio and Craig Wilson

Let's Talk TCA Podcast

Play Episode Listen Later Oct 19, 2024 33:05


TCA's Head of Middle School Cindi Di Iorio and Head of Upper School Craig Wilson join the podcast to talk about where they come from and what brought them to TCA. Get to know our new heads of schools better as they share about their families, their faith and their hearts for helping educate children.

Wonks at Work
Safe Passage: Craig Wilson

Wonks at Work

Play Episode Listen Later Sep 23, 2024 18:14


Data is great to have, but to work toward solutions to the challenges we face, it's essential that we turn that data into understandable and actionable information. ACHI has been working with the Arkansas State Police on a deep dive into vehicular crash data to support strategic planning efforts for traffic safety. In this episode, of the Wonks at Work podcast, ACHI Health Policy Director Craig Wilson takes a turn in the guest seat to share a few of the insights uncovered by ACHI's analysis of roadway fatalities in Arkansas.

Gardening Show
1 September, Chloe Foster joined by Craig Wilson, John Arnott and Fermi de Sousa

Gardening Show

Play Episode Listen Later Aug 31, 2024


On Sunday 1 September, Chloe Foster - Horticulture educator and writer, will be joined by Craig Wilson - Gentiana Nursery; John Arnott - Horticulturist; and Fermi de Sousa - Alpine Garden Society President.Text your gardening questions to 0488 809 855, or call 9419 0155 while we're on the air.Tune in 7:30 - 9:15am Sundays on 855 on the AM dial, 3CR Digital or stream at 3cr.org.au

MILLWALL No 1 Likes Us Talkin!
Our Millwall Fans Show - Sponsored by G&M Motors - Gravesend 160824

MILLWALL No 1 Likes Us Talkin!

Play Episode Listen Later Aug 16, 2024 41:36


Myles Thornton hosted the show with a panel of Dave Hart, Stan Godwin, and Steve Warren.Myles enquired about the panel's views on Saturday's first league game against Watford at the  Den and our way forward.Our first guest is the man who captained Millwall to the League One play-off final. Tony Craig has been a fine servant to Millwall and a fan man and boy. The panel explored his expectations for the season ahead, his milestone playing career, playing at Dorking, and working with Karl Bates.Paul Loding updated on Millwall Romans and Pride;Jeff Burnige spoke about what's ahead for the Millwall Lionesses;Our second guest was Craig Wilson, who has been a Millwall fan for as long as he can remember despite featuring in the movie The Bromley Boys. He volunteers at the Lions Food Hub. The panel explored the story behind The Bromley Boys and its increased audience as the Ravens joined the EFL, Craig's thoughts on Millwall players, and our season ahead. Myles introduced the prediction league and had the team promote significant Millwall matters, including Millwall Russian Supporters' release of a charity album and a vacancy at the Millwall Community Trust. Music and Audio credits:https://www.FesliyanStudios.com Background Musichttps://www.maritimeradio.co.uk/ Background Music and Report

Gardening Show
4 August, Emma Herd joined by John Arnott, Angus Stewart and Craig Wilson

Gardening Show

Play Episode Listen Later Aug 3, 2024


On Sunday, 4 August, Emma Herd - Little Green Landscapes, was joined by John Arnott - Former Manager, Horticulture, Royal Botanic Gardens Cranbourne; Angus Stewart - Horticulturist, Writer & Plant Breeder; and Craig Wilson - Gentiana Nursery.Text your gardening questions to 0488 809 855, or call 9419 0155 while we're on the air.Tune in 7:30 - 9:15am Sundays on 855 on the AM dial, 3CR Digital or stream at 3cr.org.au

Gardening Show
Sunday 14 July, Chloe Thomson joined by Craig Wilson and Jane Tonkin

Gardening Show

Play Episode Listen Later Jul 13, 2024


On Sunday 14 July, Chloe Thomson - Bean There Dug That, will be joined by Craig Wilson - Gentiana Nursery, Tex Moon - Ranger Team Leader, Dandenong Ranges Botanic Gardens, and Jane Tonkin - Tonkin's Bulbs.Text your gardening questions to 0488 809 855, or call 9419 0155 while we're on the air.Tune in 7:30 - 9:15am Sundays on 855 on the AM dial, 3CR Digital or stream at 3cr.org.au 

Lifewell Church
Father's Day (Craig Wilson)

Lifewell Church

Play Episode Listen Later Jun 17, 2024 44:00


Live teaching from Pastor Craig Wilson from Lifewell Church in Garland, TX. ⁠https://www.lifewellchurch.com⁠ View Full Stream ⁠https://www.youtube.com/lifewelld⁠ Give Online ⁠www.lifewellchurch.com/donate.html⁠ Feedback ⁠https://www.lifewellchurch.com/feedback.html⁠ Twitter ⁠https://twitter.com/lifewelld

DrivingSales Dealership HCM
How to Create a BDC Manager Scorecard

DrivingSales Dealership HCM

Play Episode Listen Later Jun 7, 2024 40:23


Welcome to another insightful episode of DrivingSales Defining Leadership, where hosts Bart Wilson and J.D. Mixon bring over 30 years of combined automotive retail experience to the forefront. In this episode, we're diving deep into the vital role of BDC (Business Development Center) managers and how their scorecards can be effectively utilized to enhance dealership performance. Joined by Craig Wilson, Customer Success Manager at DrivingSales, the discussion centers on the metrics and best practices that make BDC managers pivotal to dealership success.Episode Highlights:Introduction to BDC Manager Scorecards: Bart, J.D., and Craig begin by emphasizing the importance of the BDC manager role, highlighting its dual focus on sales and service teams. The conversation sets the stage for understanding how scorecards can track performance and drive improvements.Historical Context and Evolution of BDCs: The hosts discuss the evolution of BDCs, noting their inception when technology allowed for more precise tracking of sales and service activities. This historical perspective underscores the relevance of BDCs in today's data-driven dealership environment.Metrics and Quotas for BDC Managers: The core of the episode delves into specific metrics that BDC managers should focus on. This includes effort-based and performance-based quotas, such as the number of appointments set, show percentages, and CRM task completion rates. The discussion highlights the importance of balancing various metrics to avoid overwhelming managers with too many targets.The Role of AI in BDC Operations: A significant portion of the episode explores the impact of artificial intelligence on BDC workflows. The hosts agree that AI should enhance, not replace, the capabilities of BDC agents, particularly in managing repetitive tasks and improving customer interactions.Effort vs. Performance-Based Quotas: The conversation navigates through the distinctions between effort-based quotas (like call volumes) and performance-based quotas (like sales outcomes). The hosts advocate for a balanced approach that recognizes both types of efforts in driving success.Practical Tips for BDC Managers: Practical advice is offered on how to structure scorecards effectively. This includes tips on setting realistic quotas, conducting periodic reviews, and ensuring that the scorecards remain relevant and actionable for BDC managers.The Importance of Customer Engagement: The episode underscores the critical role of customer engagement in the success of BDC operations. The hosts share strategies for BDC managers to foster positive customer relationships and improve overall dealership performance.Case Studies and Real-World Examples: To illustrate the concepts discussed, real-world examples and case studies are presented. These anecdotes provide concrete evidence of how well-structured scorecards can lead to significant improvements in dealership performance.Future Trends in BDC Management: Looking ahead, the hosts speculate on future trends in BDC management, including the increasing integration of advanced technologies and the continuous evolution of customer expectations in the automotive industry.Conclusion and Call to Action: The episode wraps up with a call to action for listeners to implement the discussed strategies in their own dealerships. The hosts invite feedback and questions from the audience, emphasizing the importance of continuous learning and adaptation in the ever-changing automotive landscape.Chapter List with Timecodes:Introduction to BDC Manager Scorecards - 0:00:00Historical Context and Evolution of BDCs - 0:02:01Metrics and Quotas for BDC Managers - 0:03:30The Role of AI in BDC Operations - 0:05:02Effort vs. Performance-Based Quotas - 0:07:00Practical Tips for BDC Managers - 0:09:03The Importance of Customer Engagement - 0:11:15Case Studies and Real-World Examples - 0:14:04Future Trends in BDC Management - 0:16:52Conclusion and Call to Action - 0:19:10Join us in this comprehensive exploration of BDC manager scorecards and discover how to optimize your dealership's performance with actionable insights and proven strategies. Tune in now and take the first step toward redefining leadership in your automotive dealership!Be sure to Like, Share, and Subscribe to our channel to stay in the loop.Learn more at www.DrivingSales.comMaximize Performance: The right management processes will close more deals and keep guests coming back. Drive more volume, gross, and CSI without more marketing or inventory expenses.Strengthen Culture: Execute your processes more consistently by automating your people strategy, training consistently, and holding your team accountable.Increase Retention: Stop the revolving door by providing new employees with career visibility, professional training, and a path to succeed from day one. Accelerate Growth: Ramp up new employees from new-hire to top-performer much faster with our automated orientations and career mapping. Get your employees producing quickly!

Behind the Mitten
S6,E22: Things to do at Mackinac State Historic Parks, like shooting a canon (June 1-2, 2024)

Behind the Mitten

Play Episode Listen Later Jun 6, 2024 44:50


This week on Behind the Mitten we are back on our beloved Mackinac Island, visiting with our friends at Mackinac State Historic Parks. We recorded this show on-site at Fort Mackinac, after hauling all of our recording equipment up that famous hill. It was completely worth it, as it always is. Now, we will just start this off by saying that yes, we do fire off a historical cannon on this show. And yes, it was just as awesome as you can imagine. Fun fact we'll share: you can do it too. But before we get to that, we chat with a few friends about all you can experience at this premier state park. Dominick Miller, chief of marketing and a BTM regular, stops by to tell us just a little bit about what to expect at the parks this season. It's always a great reminder that Mackinac State Historic Park encompasses more than just the fort on the island, there are six different locations to enjoy. If you are on the mainland, pay a visit to Fort Michillimackinac for incredible historic exhibits as well as working archeological digs you can observe. You can also visit Old Mackinac Point Lighthouse, or have an amazing adventure, or even zip-line, at Historic Mill Creek Discovery Park.On the island, you too can hike up to Fort Mackinac, and we do recommend it. It's a quintessential pure Michigan experience, from learning about our history to watching historical interpreters, it's the most famous spot on the island and has been for hundreds of years. Downtown, stop by the Mackinac Art Museum or the Biddle House to dive deeper. Craig Wilson, who joined the park in 2005 and is currently the chief curator at Mackinac State Historic Parks, enters the chat to tell us about the new exhibit at Fort Michilimackinac that will open later this summer. “Slavery at the Straights” focuses on what slavery meant during the 1770s here in Michigan, and it will be housed in the first new building erected at Colonial Michilimackinac since 2013.From the park website: Throughout the 17th and 18th centuries, slavery was an integral part of the community at Michilimackinac, as well as the rest of Michigan. Enslaved Black and Native American men and women worked in all levels of society, doing everything from domestic work to skilled labor. Already a hub of the Great Lakes fur trade, Michilimackinac also served as the center of the regional trade in enslaved workers as French and British colonists exploited preexisting systems of Native American enslavement to feed a growing demand for enslaved labor.In addition, Wilson discusses the many outreach programs that Mackinac State Parks do in the off-season, bringing mobile exhibits to children throughout the state. It's a nice reminder that the Park's staff continues their important work documenting and sharing our Michigan history year-round and with all of our citizens. The main man himself joins us for our third segment, which is all about that huge new Milliken Nature Center at Arch Rock. Steve Brisson, Director of Mackinac State Historic Parks explains why this is such a big deal, the natural wonders you'll learn about here, and how Big Gretch lobbied for the name. Also, you'll hear about the many new restrooms.Finally.....we will blow that cannon off with one of the Mackinac State Park historical interpreters, Jack Swartzinski. He's been up at the Fort for a few summers now, and is a true pro. Yes, they are wearing real wool uniforms, so please do ask them about them and what they feel like. Yes, they are holding replica muskets from the era, so have them explain how to load that crazy gun. Yes, these are professional historical reenactors and they honestly live for your interest and questions. Don't be shy, ask away. Which of course, we do during the final segment and then proceed to fire that cannon. The thing about the cannon isn't the big boom, or the fact that you get to wake up all of Mackinac Island with it, although those two things are totally top-notch in our book. What is really interesting is learning the how and the why behind firing this piece of history from the interpreters. Their passion and knowledge about the fort and the straights is amazing, and to get to experience it first-hand is a total bucket-list experience. Plan your visit to Mackinac State Historic Parks before you go with help right here.https://www.mackinacparks.com/Follow John and Amy:Facebook at https://www.facebook.com/behindthemittenTwitter at @BehindTheMittenInstagram at @BehindTheMitten

DrivingSales Dealership HCM
How to Create Sales Manager Scorecard

DrivingSales Dealership HCM

Play Episode Listen Later Apr 30, 2024 42:31


Welcome to the future of automotive dealership management with our latest episode of the "Driving Sales Defining Leadership Podcast," titled "How to Create Sales Manager Scorecards".  Join our expert hosts, Bart Wilson, Craig Wilson, and J.D. Mixon, as they explore the dynamic role of managerial scorecards in enhancing dealership operations and leadership quality. This episode delves into the critical question of creating scorecards for new or used car sales managers to drive performance.Our discussion covers a wide range of topics, including the design and implementation of scorecards, the benefits they bring to management efficiency, and the potential pitfalls to avoid. With decades of combined experience in automotive retail, our hosts bring valuable insights and practical advice that can transform the way you manage your team and operations.This podcast is a must-listen for dealership owners, managers, and anyone involved in automotive sales leadership. By tuning in, you'll gain a deeper understanding of how scorecards can serve as essential tools for setting clear goals, measuring progress, and fostering a culture of accountability and continuous improvement.Don't miss this opportunity to enhance your leadership skills and push your dealership toward greater success. Listen now and empower your management team with the knowledge and strategies discussed in "Should Managers Have Scorecards?" It's time to take your managerial effectiveness to the next level!

Gardening Show
28 April, Chloe Foster, Jane Tonkin, Craig Wilson and Sandra Schwarz

Gardening Show

Play Episode Listen Later Apr 27, 2024


On Sunday 28 April Chloe Foster - Horticulture educator and writer, will be joined by Jane Tonkin - Tonkin's Bulbs & Perennials; Craig Wilson - Gentiana Nursery; and Sandra Schwarz - Landscape Architect.Text your gardening questions to 0488 809 855, or call 9419 0155 while we're on the air.Tune in 7:30 - 9:15am Sundays on 855 on the AM dial, 3CR Digital or stream at 3cr.org.auSunday morning sleep-innerers can catch up on past episodes at 3cr.org.au/gardening or via a podcast app.

DrivingSales Dealership HCM
Measuring Management: Should Managers have Scorecards?

DrivingSales Dealership HCM

Play Episode Listen Later Apr 15, 2024 29:58


Join hosts Bart Wilson and J.D. Mixon on 'Measuring Management: Should Managers Have Scorecards?' as they tackle the evolving needs of leadership within the automotive industry. This episode addresses the critical question of whether implementing managerial scorecards can drive greater efficiency and leadership quality in automotive dealerships. Listen as our experts, including customer success manager Craig Wilson, discuss the impacts of performance evaluation systems on management practices and explore real-world applications that could redefine success at your dealership.Chapter List0:00 - Introduction to Managerial ChallengesIntroduction and overview of leadership challenges in the automotive industry.3:01 - The Case for Managerial ScorecardsDiscussing the need for support and structure for managers through the use of scorecards.8:01 - Real-World Applications and BenefitsExamples and benefits of scorecards in action within dealership management.15:01 - Panel Discussion: Pros and Cons of ScorecardsA roundtable discussion with hosts and guest Craig Wilson on the advantages and potential drawbacks of scorecards.25:01 - Listener Questions and Expert AnswersAddressing audience questions about scorecard implementation and challenges.35:01 - Conclusions and Future OutlookWrapping up the discussion with key takeaways and topics for future episodes.

DrivingSales Dealership HCM
How to Create a Service Advisor Scorecard

DrivingSales Dealership HCM

Play Episode Listen Later Mar 19, 2024 35:58


Dive deep into the world of automotive service excellence with "Creating Scorecards for Service Advisors," an essential episode for anyone in the automotive service industry. Hosted by Bart Wilson, J.D. Mixon, and Craig Wilson, this episode of "DrivingSales Defining Leadership" podcast provides a comprehensive guide on developing effective scorecards tailored to Service Advisors. Whether you're a service manager, dealership principal, or an aspiring service advisor, this episode is packed with actionable insights to elevate your team's performance, streamline operations, and significantly enhance customer satisfaction.Chapter List:0:00 - Introduction to Scorecards for Service Advisors2:15 - Why Scorecards Are Essential in Automotive Service4:30 - Key Metrics to Include in Your Service Advisor Scorecards6:45 - Steps to Implement Scorecards Effectively9:00 - Utilizing Scorecards to Motivate and Guide Service Advisors11:30 - Q&A Session with Industry Experts13:45 - Conclusion and Key TakeawaysBe sure to Like, Share, and Subscribe to our channel to stay updated with the latest in automotive service leadership.Learn more at www.DrivingSales.comDiscover how to enhance your service department's performance with expertly designed scorecards. Understand key metrics, implementation strategies, and the impact of scorecards on service advisor motivation and customer satisfaction. Don't miss out on this opportunity to transform your service team into a high-performing unit.Maximize Performance: Implement the right management processes to close more deals and ensure repeat business. Drive more volume, gross, and CSI without additional marketing or inventory expenses.Strengthen Culture: Execute your processes more consistently by automating your people strategy. Train consistently and hold your team accountable to create a thriving service department culture.Increase Retention: Stop the revolving door of talent by providing clear career paths, professional training, and success opportunities from day one for new employees.Accelerate Growth: Quickly turn new hires into top performers with our automated orientations and career mapping strategies. Get your service advisors producing quickly and efficiently!

Hyphen Nation
The Hyphen Universe Show - Big Ol' Hypocrite

Hyphen Nation

Play Episode Listen Later Mar 6, 2024 34:44


On today's program, I say as little about 20/20 Experience Part 1 as possible. I ask you to remember the day Facebook went down. I shout out Craig Wilson and his book It's The Little Things. And it was the Jordan 8 Playoffs for me.

DrivingSales Dealership HCM
Empowering BDC Agents: Leadership Lessons for the Modern Dealership

DrivingSales Dealership HCM

Play Episode Listen Later Feb 14, 2024 42:01


Dive into the heart of dealership dynamics with the latest episode of the DrivingSales Defining Leadership podcast. Join hosts Bart Wilson, J.D. Mixon, and Craig Wilson as they unravel the essential components of a successful Business Development Center (BDC) through the lens of leadership and strategic management. This episode zeroes in on the transformative power of scorecards for BDC agents and the pivotal role they play in dealership operations.Our experts dissect the intricacies of BDC metrics, from appointment settings to CRM task completion, offering a treasure trove of insights for dealerships eager to refine their approach and skyrocket their success. As you listen, you'll discover the delicate balance between performance indicators and the art of effective scorecard implementation. Whether you're a seasoned dealership manager or just stepping into the world of automotive sales, this episode is your roadmap to enhancing your BDC team's efficiency and impact.Chapter List:0:00 - Introduction0:36 - Importance of BDC Scorecards1:09 - Key Metrics for Success3:12 - Performance Indicators Debate9:09 - Scorecard Implementation Strategies14:31 - Enhancing BDC Operations19:19 - Wrap-Up and Closing RemarksBe sure to Like, Share, and Subscribe to our channel to stay in the loop.Learn more at www.DrivingSales.comMaximize Performance: The right management processes will close more deals and keep guests coming back. Drive more volume, gross, and CSI without more marketing or inventory expenses.Strengthen Culture: Execute your processes more consistently by automating your people strategy, training consistently, and holding your team accountable.Increase Retention: Stop the revolving door by providing new employees with career visibility, professional training, and a path to succeed from day one.Accelerate Growth: Ramp up new employees from new-hire to top-performer much faster with our automated orientations and career mapping. Get your employees producing quickly!

Gardening Show
AB Bishop is joined live by Jane Tonkin, Craig Wilson, and Virginia Heywood

Gardening Show

Play Episode Listen Later Feb 3, 2024


We're back! On Sunday 4th February, AB Bishop - Horticultural Editor Gardening Australia magazine, will be joined live by Jane Tonkin - Tonkin's Bulbs, Craig Wilson - Gentiana Nursery, and Virginia Heywood - Guide, Royal Botanic Gardens Melbourne.Text your gardening questions to 0488 809 855, or call 9419 0155 while we're on the air.Tune in 7:30 - 9:15am Sundays on 855 on the AM dial, 3CR Digital or stream at 3cr.org.auSunday morning sleep-innerers can catch up on past episodes at 3cr.org.au/gardening or via a podcast app.  

Wonks at Work
I'll Cover You: Dr. Joe Thompson

Wonks at Work

Play Episode Listen Later Jan 29, 2024 8:48


January 2024 marks 10 years since several key provisions of the Affordable Care Act took effect in Arkansas. In this episode, host Craig Wilson sits down with ACHI President and CEO Dr. Joe Thompson to discuss their perspectives on this anniversary. Dr. Thompson focuses on the impact of the state's innovative approach to Medicaid expansion, while our host looks back at what it was like to purchase health insurance prior to the patient protections in the Affordable Care Act.

Wonks at Work
Danger Zone: Dr. Nirvana Manning

Wonks at Work

Play Episode Listen Later Jan 17, 2024 23:48


Moms are more likely to die during pregnancy or shortly after giving birth in Arkansas than in any other state. This is a shocking statistic, especially because maternal mortality is largely preventable. In this episode, host Craig Wilson asks University of Arkansas for Medical Sciences Chair of Obstetrics and Gynecology Dr. Nirvana Manning what can be done to make having a baby in Arkansas less risky for both mother and child.

Wandering Bear Sports
Craig Wilson: Making The Most Of Every Opportunity

Wandering Bear Sports

Play Episode Listen Later Dec 17, 2023 75:01


Craig Wilson is the Director of Rugby and Head Coach at the prestigious Ivy League school, Yale.. He is also a leading rugby analysis content creator with millions of views across social media channels with his company The Contact Coach (@thecontactcoach).

Wonks at Work
Fight From the Inside: Jordan Murdoch

Wonks at Work

Play Episode Listen Later Nov 20, 2023 28:46


Antibiotic resistance and the inappropriate use of antibiotics pose growing threats to public health, both here in Arkansas and around the globe. For U.S. Antibiotic Awareness Week, we're joined by one of our public health partners to learn more about these issues and what healthcare professionals and the public should know about antibiotic resistance. Jordan Murdoch, a licensed pharmacist and a pharmacy consultant for the Arkansas Department of Health's healthcare-associated infections and HIV programs, sits down with host Craig Wilson in this episode of Wonks at Work.

Gardening Show
Virginia Heywood is joined by Craig Wilson and Stephen Ryan

Gardening Show

Play Episode Listen Later Oct 28, 2023


Wonks at Work
Digital Witness: J. Foster Davis

Wonks at Work

Play Episode Listen Later Oct 23, 2023 20:26


Among the challenges currently facing rural hospitals is cybersecurity, which was one of the main concerns expressed in a recent report commissioned by the Arkansas General Assembly. According to Becker's Hospital Review, nationwide there have been 327 data breaches reported to the Department of Health and Human Services' Office of Civil Rights as of August, affecting more than 40 million patients. That's nearly double the number of breaches over the same time last year. In this episode, host Craig Wilson sits down with J. Foster Davis, co-founder and chief operating officer of BreachBits, one of the cybersecurity companies working to protect healthcare providers and other organizations from these types of incidents. You can read a summary of Davis' BreachBits analysis of the cybersecurity risks facing Arkansas hospitals and clinics here: http://bit.ly/3scmipj

Information Morning Saint John from CBC Radio New Brunswick (Highlights)

Alumni associations do critical work for local schools in New Brunswick but in an age where social media has replaced reunions and money is tighter than ever.. Craig Wilson with the Saint John High School alumni association joins the show to talk on funding opportunities for the next generation of students and what they came up with to help achieve this.

Adulting 101 with Casby Bias
How to Succeed as an Introvert in the Workforce w/ Craig Wilson (REBROADCAST)

Adulting 101 with Casby Bias

Play Episode Listen Later Sep 9, 2023 13:10


Stay tuned for an all new episode of Adulting 101 with Casby Bias on 9/16!This episode's interviewee: Training Manager Craig Wilson Craig and host Casby Bias chat about how to succeed as an introvert in the workforce. They provide tips and advice to young professionals with similar personalities.Instagram: @adulting101withCasbyTikTok: @adulting101withCasbyAdulting 101 with Casby Bias Animated Series:Check out previous ones here. New episodes coming soon! https://www.youtube.com/playlist?list=PLKR7sDJVZM5ZdJzhrM40dhNE_Oo4xSzepSupport the show

Gardening Show
Emma Herd will be joined by Craig Wilson, Jane Tonkin and Jeremy Francis

Gardening Show

Play Episode Listen Later Sep 2, 2023


On Sunday 3rd September Emma Herd - Little Green Landscapes, will be joined by Craig Wilson - Gentiana Nursery, Jane Tonkin - Tonkins Bulbs and Nursery, and Jeremy Francis - Cloudehill Garden & Nursery. Text your gardening questions to 0488 809 855, or call 9419 8377 while we're on air.Tune in 7:30 - 9:15am Sundays on 855 on the AM dial, 3CR Digital or stream at 3cr.org.au. Sunday morning sleep-inners can catch up on past episodes at 3cr.org.au/gardening or via a podcast app       

Motos and Friends from Ultimate Motorcycling magazine
Suzuki GSX-8S + Rennie Scaysbrook, Isle of Man TT Racer

Motos and Friends from Ultimate Motorcycling magazine

Play Episode Listen Later May 31, 2023 78:38


Motos and Friends is brought to you by the Yamaha R7, your gateway to a new generation of supersport machine. In our first segment, Editor Don Williams rides the new Suzuki GSX-8S. This highly anticipated upright-naked sportbike features the all-new parallel twin from the big S, and we have been very excited to try it out. Don really liked the motor in Suzuki's new V-Strom, so it'll be interesting to see if it is perhaps even better suited to a street bike. The big question of course, is who exactly is the target rider for the 8S? Speaking of sportbikes, the Isle of Man TT is arguably the most fearsome, intense—as well as the longest—motorcycle race in the world. The Superbike races are around 225 Miles and 1200 corners, including 2 full pit stops! It takes a very special level of skill, courage, and yes, a large dollop of insanity too, to ride in, let alone win, a TT race. The TT is always the first week in June, so it's on right now—see the links below. Just in time for this year's event, I chat with my Aussie friend, Rennie Scaysbrook. Rennie is the Road Test Editor for Cycle News magazine here in the US. As a fellow journalist, he and I have tested motorcycles at tracks all over the world; he's a great guy, a good laugh. He holds the record for the challenging Pikes Peak Hill Climb, so as you might imagine, he's an especially talented rider too. Rennie rode the IOM TT last year in the Supersport category and acquitted himself well, despite some technical gremlins. He's riding again this year for the Craig Wilson team, but this time he's on a Superstock-class Honda Fireblade CBR1000RR-SP. Now that's a whole different ballgame! Rennie's descriptions of riding the sections around the famed TT course are absolutely electrifying. Do you think you've got the mental fortitude, concentration, and level of skill that it takes to thread the TT needle on country roads through tiny villages at 195 miles per hour? Rennie's take on riding the TT will likely answer that for you. This chat is a doozy—so hold on to your hat for this one. Rennie Scaysbrook: 2022 Isle Of Man Video Diary Do you know a kid that might want to read Rennie's books? The Big Book of Motorbikes + Coloring Book Check out the TT Races official website Videopass $29.99 No Room For Error documentary | Official Trailer 2 | TT Races CycleNews.com --------------------- We love your feedback! Please comment or suggest:   @ultimatemotorcycling  @UltimateMotoMag  @UltimateMotorcycling  producer@ultimatemotorcycling.com  

Scene World – The C64 NTSC/PAL Disk Magazine – Podcast

In this episode, we delve into the captivating world of hacking and the life of legendary hacker John Captain Crunch Draper. Joining us is Screenwriter Jon Artigo, the mastermind behind the upcoming movie "Employee 13," and co-author of "Beyond The Little Bluebox" book, Craig Wilson, who helps revise the stories for the movie, along with John Captain Crunch Draper himself. We'll learn about the inspiration behind the movie, the challenges of bringing this story to the big screen, and the impact Draper's work has had on the tech world. We'll also get a chance to hear from the man himself, as John Captain Crunch Draper shares his experiences and thoughts on the movie. The movie, with the working title "Employee 13," is a highly anticipated film that aims to bring Draper's story to a wider audience. Based on the life and exploits of one of the most notorious hackers of all time, the movie promises to be a thrilling ride for tech enthusiasts and true crime fans alike. Whether you're familiar with Draper's work or just discovering it now, this is an episode you won't want to miss!

The Rugby Coach's Corner Podcast
Episode 112: Craig Wilson, Ep. 112, The Contact Coach & Yale Rugby

The Rugby Coach's Corner Podcast

Play Episode Listen Later Mar 1, 2023 55:21


Craig Wilson is the DoR at Yale University and also the creator of the YouTube channel titled The Contact Coach. From England originally he's had coaching roles in Hong Kong, India, and now the United States.EVOLVE RugbyOnline coach development courseWhat you get:https://evolverugby.podia.com/Sneak peek:https://evolverugby.podia.com/evolve-rugby10% Discount code:           TRCCP10 The Contact CoachWebsite: https://www.thecontactcoach.com/ IG https://www.instagram.com/thecontactcoach/First video: https://youtu.be/Fsn0KNKZ4_M 

The Living Jewishly Podcast
California Kid

The Living Jewishly Podcast

Play Episode Listen Later Feb 23, 2023 33:16


“Trying to support a child who's suffering and is going through some real difficult stuff around hospitalization and medication… that was something that was kind of outside of my toolbox.”— Craig WilsonHow do we cope when the people closest to us are struggling? Especially when we ourselves struggle to understand their challenges?This episode of the Living Jewishly Podcasts is an instalment of What's In Your Toolbox?, a podcast about mental health and the tools that we use to cope and to heal. In this episode, host Bobby K speaks with Craig Wilson, a free-spirited Torontonian, avid snowboarder, and father of four daughters, about how he developed new mental health skills when one of his children was diagnosed with Bipolar I while in her late teens.Tune in to learn how Craig and his family dealt with his daughter's diagnosis, the challenges that they worked through together, and the shortcomings of the healthcare system.“My toolbox has just been learning that my daughter is everything to me, and that I'll walk over hot coals to support her.”— Craig WilsonThis‌ ‌episode discusses:‌ ‌The mental health tools that Craig developed in the wake of his daughter's diagnosisThe tools that Craig's daughter uses to stay healthy and balanced What can happen when the wrong medication is prescribed — and why patience can be required  ‌  Highlights:‌ ‌00:52  Introduction02:32  California Kid or Canadian Craig04:03  Beaver Valley06:03  Dealing with Bipolar I08:02  Facing things outside his toolbox10:25  Tools that Craig developed13:55  His daughter's tool box16:58  Managing Tourette's 17:59  Bad days & medication20:34  Craig's toolbox22:11  Mental health systems & stigma24:29  C.A.S.T.27:54  How is she doing now?Links:‌ ‌ To get in contact or learn more about Living Jewishly:  Visit‌ ‌our ‌website: https://livingjewishly.org  Follow us on Instagram: @living.jewishly  Watch us on YouTube: https://www.youtube.com/channel/UCO2YEegjapKpQeXG6zh6tzw   or send us an email at hello@livingjewishly.org.    Shalom!

Lawn Care Business Success
396 - Craig Wilson from Mint Property Maintenance LLC

Lawn Care Business Success

Play Episode Listen Later Feb 14, 2023 61:23


In this episode I interview Craig Wilson from Mint Property Maintenance LLC in Westminster, Maryland. Craig says his lawn care business journey and he he went from working in the HVAC industry to starting his own lawn care business last year and going full time in lawn care. Follow Mint Property Maintenance on Instagram Follow Mint Property Maintenance on Facebook lawncarebusinesssuccess.com Want to send me a question, comment or feedback? Leave me a voicemail and it may be featured on an upcoming show. SEND ME A VOICEMAIL Check out the Lawn Care Business Success Academy for downloadable products. instagram.com/lawncarebusinesssuccess follow Lawn Care Business Success on instagram YouTube.com/lawncarebusinesssuccess subscribe to Lawn Care Business Success on YouTube Check out recommended products on my Amazon affiliate store https://www.amazon.com/shop/lawncarebusinesssuccess Special thanks to the podcast sponsors below who help make this podcast possible! Check out Exmark Manufacturing, the number one brand of commercial lawn equipment! exmark.com Enjoy great discounts with some of our affiliate discount codes below! Use coupon code LCBS10 to get 10% off your order of Kujo Yard Wear lawncarebusinesssuccess.com/kujo Use coupon code LCBS10 to get 10% off your order of Equipment Defender lawncarebusinesssuccess.com/equipmentdefender Use coupon code LCBS10 to get 10% off your order of ISO Tunes audio bluetooth hearing protection lawncarebusinesssuccess.com/isotunes

Design Thinking 101
Human-Centered Design + Designing Exceptional Customer Experiences with Lis Hubert and Diana Sonis — DT101 E101

Design Thinking 101

Play Episode Listen Later Oct 25, 2022 47:13


Diana Sonis is a passionate believer in holistic 360 strategy and design, with extensive expertise in UX and CX design, service design, and design thinking. Lis Hubert is an acclaimed design and strategy thought leader, writer, and speaker with extensive experience in digital strategy, customer experience, information architecture, and design. Together, they founded CX by Design, a human-centered design company that helps businesses design people-centric products, services, and organizational systems in order to create exceptional customer experiences.  Listen to learn about: Customer experience design Near- versus long-term strategy Helping organizations make design thinking part of their internal processes What exactly is innovation? Systemic innovation Designing for customer intent  Our Guests: Diana Sonis Diana is a passionate believer in holistic, 360 strategy and design, with extensive expertise in UX Design, CX Design, Service Design, and the Design Thinking methodology.  As founding partner of CX by Design, Diana's mission is to identify nuggets of opportunity within an organization, reorient its existing systems and structures to improve the human experience, help others extend their thinking, and drive material business advantage.  Having designed, built, and successfully sold several companies, Diana works to help businesses shape abstract concepts into concrete online and offline experiences that respond to the needs and motivations of real people.  When she's not solving strategic challenges, Diana can be found in pursuit of good coffee everywhere. Lis Hubert Lis is an acclaimed design and strategy thought leader, writer, and speaker with extensive expertise in Digital Strategy, Customer Experience, Information Architecture, and Design Thinking.  As founding partner of CX by Design, she has made it her mission to help companies meet their strategic goals. She does so by making the invisible visible through research, making the complex simple through her unique perspective, and bringing understanding and meaning through expert facilitation.  With over a decade of designing successful products and strategies for clients of all sizes, her passion lies in helping her partners think holistically about driving, and enacting, real change. Lis helps businesses not only increase their bottom line, but also their longevity through customer loyalty. When not tackling complex strategic problems, you can find Lis traveling the world enjoying the human experience to the fullest.    Show Highlights [01:18] Diana and Lis talk about their paths into design and customer experience. [07:04] How Lis and Diana approach systems design. [08:11] The three components of a business ecosystem. [09:03] Gauging the health of the business based on the components. [11:27] Lis' and Diana's business backgrounds and how it's helpful for the work they do now. [12:37] Near-term strategy versus long-term strategy. [13:40] Strategy is no good without a roadmap and a process. [16:25] Working backwards from the goal to create the map to get there. [18:38] Why CX by Design starts their weekly client meetings with a few minutes of non-work-related chat. [20:58] Helping clients see the potential of design thinking as a problem-solving method. [24:32] Getting an entire organization to shift into thinking like a designer. [26:47] Creating a culture of innovation. [27:39] CX by Design's “sweet spot.” [28:24] What is innovation? [29:26] The importance of language in an organization's innovation culture. [31:56] The concept of systemic innovation. [33:40] Design for customer intent. [35:32] Looking for ways customer intent and a business' core values interconnect. [36:08] Diana and Lis use the company Patagonia as an example. [38:48] How CX by Design uses information architecture tools in their work. [43:43] Books Lis and Diana recommend that have influenced their work.   Links Diana on LinkedIn Diana on Twitter Diana on Medium Diana's website Diana's articles on UX Booth Diana's articles on boxes and arrows Lis on LinkedIn Lis on Twitter Lis on Medium Lis' personal website Lis' professional website Lis on Women Talk Design Lis' articles at UX Magazine Lis' articles on boxes and arrows Lis' articles on UX Booth CX by Design – sign up for their newsletter CX by Design on Twitter   Book Recommendations Who Do We Choose to Be?: Facing Reality, Claiming Leadership, Restoring Sanity, by Margaret J. Wheatley Pervasive Information Architecture: Designing Cross-Channel User Experiences, by Andrea Resmini and Luca Rosati Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet, by Craig Wilson and Kyle Tait Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory The Design of Business: Why Design Thinking is the Next Competitive Advantage, by Roger Martin Designing for Growth: A Design Thinking Tool Kit for Managers, by Jeanne Liedtka and Tim Ogilvie This Is Service Design Doing: Applying Service Design Thinking in the Real World, by Marc Stickdorn, Markus Hormess, Adam Lawrence, and Jakob Schneider   Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 Civic Design + Innovation Ops + System Design with Ryann Hoffman — DT101 E62 Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75