Podcasts about telecommunications

Bob Dahlstrom launched and co-hosts the Valley's Bits, Bytes & Banter podcast for Valley TeleCom. He shared the ups and downs of podcasting with our live StoryConnect audience.Special: Live at StoryConnect 2025

In this episode, we meet Danielle Senour, Technology Consultant at EY in the Technology, Media & Entertainment, and Telecommunications industries.

This is the Catchup on 3 Things by The Indian Express and I'm Niharika Nanda.Today is the 6th of June and here are the headlines.PM Modi Flags Off Vande Bharat Trains, Inaugurates Chenab BridgePrime Minister Narendra Modi on Friday flagged off two Vande Bharat trains between Katra and Srinagar and inaugurated two key rail bridges—India's first cable-stayed bridge over Anji Khad and the world's highest rail bridge over the Chenab River. At a rally in Katra, he asserted that any obstruction to Jammu and Kashmir's development would face him first. Modi launched several infrastructure projects worth over ₹46,000 crore in the Union Territory, reaffirming his government's commitment to accelerating growth and connectivity in the region.Karnataka CM's Aide Removed After Stadium Stampede Kills 11Following the tragic stampede near Bengaluru's Chinnaswamy Stadium that killed 11 and injured 56, MLC K Govindaraj, political secretary to Chief Minister Siddaramaiah, has been removed. Police Commissioner B Dayananda and four other top officers were suspended for crowd control lapses. The state government has ordered a judicial inquiry and announced that RCB officials involved will be arrested. The incident, linked to mismanagement during a free ticket distribution event, has sparked outrage and demands for accountability at the highest levels of administration.Starlink Gets Key Licence to Launch Services in IndiaElon Musk's satellite internet company Starlink has cleared a crucial regulatory hurdle after receiving a licence from India's telecom ministry, sources told Reuters. The move brings Starlink a step closer to rolling out commercial operations across India. It becomes the third satellite broadband provider to get approval from the Department of Telecommunications, after OneWeb and Reliance Jio. The licence marks a significant development in India's push to expand rural and remote connectivity through space-based internet services, especially in underserved regions.RBI Slashes Repo Rate by 50 Basis Points to Boost GrowthThe Reserve Bank of India's Monetary Policy Committee cut the repo rate by 50 basis points to 5.50%, surprising markets and marking the third rate cut in 2025. The move is aimed at reviving economic growth as inflation remains below the 4% target. Borrowers, especially homeowners, will benefit from lower EMIs, but depositors may see reduced returns. Additionally, the RBI lowered the cash reserve ratio by 100 basis points to 3%, injecting ₹2.5 lakh crore of lendable funds into the banking system to spur credit flow.Trump-Musk Twitter Feud Goes Viral Over Policy ClashA fiery online clash erupted late Thursday between US President Donald Trump and Tesla CEO Elon Musk over a proposed domestic policy dubbed the “Big, Beautiful Bill.” What started as a disagreement quickly spiraled into a digital spectacle, with both leaders exchanging jabs in real-time. The feud dominated social media, inspiring memes, satirical headlines, and viral quotes. Musk had openly criticized the bill, prompting Trump's sharp response. The spat highlights ongoing tensions between tech moguls and political leaders in a highly polarized digital age.That's all for today. This was the Catchup on 3 Things by The Indian Express.

When it comes to building and maintaining an exceptional police force, the details matter. Cape Coral Police Department has just scored a major victory for its Telecommunications team by securing competitive pay for dispatchers - the culmination of a years-long effort to properly value these essential first responders.In this episode of the Cape CopCast 'Chief's Chat,' Chief Sizemore breaks down how dispatcher compensation had previously been hampered by broad city-wide comparisons to similar-sized municipalities rather than the actual local competition for talent. "All recruiting and retention is local," he explains, noting that staff were leaving for nearby agencies offering better pay without requiring changes to their childcare arrangements, schools, or living situations. Through persistent advocacy, the department successfully carved out dispatchers from the larger collective bargaining unit, allowing for more accurate local compensation comparisons and creating both financial recognition and professional dignity for these critical team members.The episode also spotlights department growth with exciting leadership announcements, including Deputy Chief Matt Campion and three new captains: William Rosario (Investigations), Julie Green (Professional Standards), and Brian Kearney (Patrol). Each promotion creates ripple effects of opportunity throughout the organization, with more advancement prospects coming in August's promotional process. As Chief Sizemore notes, what once yielded just one or two promotions now regularly produces "double digits on every list," reflecting the department's healthy expansion to nearly 500 total personnel.Whether you're considering a career in law enforcement, interested in the dispatcher pipeline that can lead to officer positions, or simply curious about police department operations, this insider look at CCPD's strategic growth demonstrates how thoughtful leadership builds stronger public safety systems. Ready to join a department on the rise? Visit CapeCops.com to explore opportunities with Cape Coral Police Department.

Sometimes in his writing career, Craig Reed lucked into finding great magazine stories. Other times, finding great stories depended on effort and a strategy to look in the right places. At StoryConnect 2025 Craig shared those story-searching strategies and what to do with a story when you find it.Special: Live at StoryConnect 2025

AI is rapidly transforming the global media and entertainment industry, with a market size projected to reach US$99.48 billion by 2030¹. As AI continues to revolutionize creative workflows and enhance productivity, companies are racing to implement AI-powered tools. However, as they embrace this cutting-edge technology, enterprises must navigate the crucial challenges of ethical and safe implementation, as well as robust IP protection.In this episode, our experts explore the transformative impact of AI on the media industry and creatives, all while underscoring the importance of maintaining human creativity.Featured expertsGabe Michael, Vice President, Executive Producer – AI, EdelmanHarry Leshner, Consult Partner, Telecommunications, Media and Technology, Kyndryl 1 Source: “Global AI In Media & Entertainment Market Size, Share & Trends Analysis 2023-2030: Market to Soar at 26% CAGR, Reaching $99.48 Billion by 2030” GlobeNewswire, 2024

In this episode, Laura sits down with Mark Loveys, CEO of Datagate, to talk about something most MSPs don't think about until it becomes a problem — billing. Mark shares how Datagate makes telecom billing easier by integrating directly with the tools MSPs already use. The goal is simple. Help MSPs bill everything in one place, under their own brand, and eliminate the back-office headaches that slow down growth. You'll hear: How Datagate got its start and found product-market fit early on Why unifying billing helps MSPs grow faster and keep customers longer What separates the MSPs who scale from the ones who stall Real examples of how automating billing led to more revenue without more staff Why AI and automation are changing the future of billing If you're serious about growing your MSP, this episode will give you a new way to think about billing as a growth lever instead of just an admin task. Listen in for a practical, CEO-to-CEO conversation about solving real problems and scaling smart. ________________________________________________________________ About The Business Growers: Many Managed Services Providers and IT companies struggle to grow because they are constantly putting out fires and don't have the bandwidth to focus on enhancing client experience and executing strategies required to scale the business. At The Business Growers, we believe you shouldn't have to navigate the complexities of client experience alone. We work exclusively with MSPs and IT companies, serving as their CX dream team and offering a proven framework for revenue growth through exceptional client experiences.

Looking for CPQ solutions and expert advice? In this episode of the CPQ Podcast, we're joined by Julian Hodges, Co-Founder of Sneeyeg, a ServiceNow system integrator specializing in CPQ, billing, and enterprise transformation. With over 20 years of experience from Amdocs, CloudSense, and Salesforce, Julian shares invaluable insights on achieving CPQ success. Discover why strong governance and effective modeling are crucial, and how focusing on business outcomes drives project success. Julian also discusses AI/ML in CPQ for cross-sell and up-sell, the challenges of customization versus configuration, and why large enterprises trust Sneeyeg for CPQ leadership. Tune in for essential CPQ guidance! He also dives into: Sneeyeg's 100% focus on ServiceNow and partnerships with ISVs like Logik.ai and Aria Systems The challenges of customization vs. configuration in modern CPQ implementations How AI/ML is transforming CPQ—especially in cross-sell, up-sell, and retention strategies Why large enterprises in telco, tech, and utilities look to Sneeyeg for CPQ leadership What makes productization a smart move for services firms—and what Sneeyeg is planning next This episode is packed with real-world advice for CPQ professionals, ServiceNow customers, and anyone interested in scaling smarter with AI, governance, and business-led configuration.

Join Moor Insights & Strategy analysts Will Townsend and Anshel Sag as they dive into the latest developments in the 5G industry. In this episode, they discuss Nokia's leadership shake-up, T-Mobile's partnership with SpaceX, Ericsson's latest industry moves, and much more. Topics Covered in This Episode: Nokia's New CEO Announcement – The impact of Intel executive Justin Hotard stepping into Nokia's leadership role. T-Mobile & SpaceX Partnership – How T-Mobile's satellite connectivity plan is evolving and what it means for consumers. Ericsson's Industry Innovations – Exploring Ericsson's expanding footprint in 5G and enterprise applications. Super Bowl & 5G Insights – Breaking down key moments from Super Bowl Sunday and 5G's role in live event connectivity. 5G REDCap & Smart Grid Developments – Examining O2 Telefónica's trial with Germany's energy sector. Private 5G Networks in Texas – How Ericsson and LCRA are rolling out private cellular networks across Texas counties.  

Vijendran Watson shares the lessons he learned as one of South Asia's leading mobile communcations pioneers in this candid Leading Your Best Life interview. His journey starts in the United Kingdom and takes him to Africa, the Middle East, Australia, and Asia, allowing him to lead seven different companies in five different countries. He influenced the development and delivery of mobile communications that millions of people relied on. With the advent of mobile technology, a fisherman off the coast of Chilaw in Sri Lanka can communicate the details of his catch so salespeople may start selling before he reaches shore; a rikshawala driver in Bangladesh can arrange the pickup of his next passenger from miles away; and a construction worker in Mumbai can send cash to his family in remote Bihar, one of the poorest places in India, with the push of a button. Mobile communications transformed the lives of ordinary people, but it wouldn't have happened if ordinary men and women hadn't set out on a mission believing failure was impossible. That's just one of many business and life lessons you'll learn in this interview.  Learn about Vijay's post-retirement career as a movie screenwriter and producer. Hear about his latest movie - already an international award winner - Hello From the Other Side.  Here is the movie Facebook page -- https://www.facebook.com/profile.php?id=61572446895380 Vijay really is a living example of how to lead your best life and how to help others lead their best lives. He literally has helped millions (if not billions) of people communicate better, run better businesses and lead their best lives through the introduction of mobile telecommunications across India, Sri Lanka, Bangla Desh and other parts of Asia. We hope you enjoy this interview.   #leadership #mobile #telecommunications #changemanagement #strategy #success #coaching #transformation   Want me to Coach You to Lead Your Best Business - Lead Your Best Life?   Book an Obligation Free Lead Your Best Life Strategy Session Schedule a free Lead Your Best Business - Lead Your Best Life Coaching call here now: 15-Minute Strategy Meeting   Limited spaces available.   Want access to powerful online Coaching Resources?   B2B Package - for B2B Sales Results Transformation   https://book.colourzonesellingsystem.com/b2b_sales     Retail Package - for Retail Sales Results Transformation   https://book.colourzonesellingsystem.com/retail_offer1   Websites: For resources and further information:   Performance Development Consultants - Your One Stop Shop - The Complete A to Z in Organisational Growth and People Performance   PDC is a consortium of the very best coaches, business advisors, strategy and sales consultants, and service providers in the marketplace – all focused with laser precision on your goals and objectives.   At last, a premium brokerage of 47 leading experts available to leaders in business, sport, education, not for profits and government who are as passionate about high-performing, empowered people delivering better results as we are.   The very best experts are now at your fingertips. www.pdc-growth.com LFBB - Sales Growth and Acceleration Get an extra 46% or $1M in sales this year or you don't pay   No pushiness, just performance. Leigh Farnell shows you how to supercharge your B2B sales results using his proven CZ6 Colour Zone Sales Excellence System.   www.leighfarnell.com   Email: leigh@leighfarnell.com Call direct:   +61 0412 945 402    

Hiring great recruiters should be second nature for recruitment business owners—after all, it's what we do for clients daily. But when it comes to growing your own team, the stakes are higher, the risks are real, and the margin for error is razor-thin. In today's episode, we dive into what it really takes to attract, hire, and retain high-performing recruiters—especially in a competitive market where top talent has options. You'll hear the inside story of how one firm scaled from 7 to 50 people and 7X'd its revenue in just five years—not by chance but by building a values-driven hiring and retention strategy. Whether you're hiring your first or your fiftieth recruiter, this episode will give you the mindset, methods, and metrics to do it right. Episode Outline and Highlights [03:21] From psychology to recruitment - Andy shares how he started his recruitment career, leading to the foundation of Brainworks. [07:34] How making and learning from many mistakes are key to Andy's success. [10:20] Factors that lead to growth and scaling. [20:05] What can help you decide when considering investing in a high-compensation recruiter joining your team? [26:17] Andy reveals their hiring process when recruiting a recruiter. [31:32] How to retain top recruitment talent. [35:49] Fostering a collaborative and supportive culture - Andy elaborates on their specific action points. [43:50] Thoughts on remote work and performance management. [48:34] What the next five years look like for Brainworks. [50:53] Andy shares their tech stack that paid off. Andy Miller Bio and Contact Info Andy Miller started BrainWorks in 1991 and continues to lead the Consumer Products practice, placing talent ranging from mid level to general management and presidents, with an eye for impacting the business regardless of the level or function. Andy's client roster ranges from large Fortune 50 companies to smaller entrepreneurial organizations that are looking to grow and believe that finding the right talent makes a difference. Andy received a Master's degree in Counseling Psychology and spent 3 years in social services settings. After transitioning to business, Andy spent 10 years in the Telecommunications field, winning numerous sales awards including 5 consecutive years in the Gold Club and Salesman of the Year in 1987 and 1988. His passion and experience from competitive sports in addition to his psychology background provides a unique blend of competitiveness and people skills which has influenced how he works with both clients and candidates. This background is the basis of his philosophy -- to help clients win the competitive wars for talent by assessing, training and developing people towards greater productivity. Andy on LinkedIn Brainworks website link DRM Foundation Pinnacle Society Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter

East Mississippi Connect has been using digital advertising to surgically target communities and potential subscribers as its fiber optic service rolled out across its service territory. Julie Boles shares what's worked and what lessons she's learned along the way.Special: Live at StoryConnect 2025

The Supreme Court of Victoria is examining video footage showing Erin Patterson at a service station the day after the fatal mushroom lunch, along with testimony challenging the reliability of mobile phone data evidence in tracking her movements.• Security footage from 30 July 2023 shows Erin Patterson visiting a BP service station around 24 hours after the fatal lunch• Ms Patterson spent nine seconds in the bathroom before purchasing snacks including confectionery and sandwiches• Prosecution previously highlighted that Ms Patterson had not indicated needing a toilet break during her drive• Telecommunications expert Dr Matthew Sorrell acknowledged limitations in phone data analysis• Defence established that phone data only "allows for the possibility" of visits to locations but doesn't confirm them• Expert confirmed phones can switch between cell towers with minimal movement, even just 20-30 metres• Erin Patterson faces three counts of murder and one count of attempted murder after allegedly serving deadly mushrooms• Three family members died after the mushroom lunch while a fourth survived after hospitalisation.Erin Patterson is pleading not guilty to all charges. Thanks for listening. For more information, visit my website and make sure you subscribe to my newsletter on www.mushroommurdertrial.com , it's jam packed with news about the trial. Plus I'm on Instagram at erin underscore pod. You can find me on Facebook and YouTube. Just search the podcast, the mushroom Murder Trial podcast.To support my work, Buy Me A Coffee.Instagram @Erin_PodcastTwitter @lisapodcastsMushroom Murder Trial Website Facebook page

Telecommunications expert Dr Matthew Sorrell's analysis reveals Erin Patterson's phone connected to towers near Outtrim and Loch after death cap mushrooms were allegedly spotted in those areas. Two of the phone data analyses allegedly place Ms Erin Patterson's device at these locations weeks before the deadly lunch.• Three alleged trips on three separate days at different times, two connecting to areas where death cap mushrooms were allegedly spotted• Dr Matthew Sorrell from Digital Forensic Science Australia analysed four years of Patterson's phone records• Ms Erin Patterson's phone allegedly appears stationary in Outtrim for 25 minutes on May 22, 2023, near where death caps were documented• Phone data shows connections to Lock area on April 28, potentially linking to mushroom sightings reported April 18• Enhanced Event-Based Monitoring (EBM) data strengthened conclusions about the phone's stationary positions• Police specifically requested analysis of phone movements on July 31, two days after the fatal lunchPlease sign up to my newsletter at mushroommurdertrial.com for weekly summaries of the trial. If you'd like to support the podcast, you can buy me a coffee through the link in the show notes.Thanks for listening. For more information, visit my website and make sure you subscribe to my newsletter on www.mushroommurdertrial.com, it's jam packed with news about the trial. Plus I'm on Instagram at erin underscore pod. You can find me on Facebook and YouTube. Just search the podcast, the mushroom Murder Trial podcast. To support my work, Buy Me A Coffee. Please.Instagram @Erin_PodcastTwitter @lisapodcastsMushroom Murder Trial Website Facebook page

After a dreadful start to the year, US tech stocks have regained their momentum. What's driving the rally, and how should investors position now? Peter Callahan, the US Technology, Media and Telecommunications sector specialist within Goldman Sachs Global Banking & Markets, discusses with Chris Hussey on the Goldman Sachs trading floor. This episode was recorded on May 14, 2025. Learn more about your ad choices. Visit megaphone.fm/adchoices

Alicia Aberdeen-Jones is a multifaceted artist and entrepreneur, renowned as the founder and co-owner of Alicia Aberdeen Art, LLC, a creative venture she established with her husband, Jonathan, combining their professional expertise in finance, accounting, and contract management. While her corporate background ensures her shrewdness in business, Alicia is the creative engine of the company—an accomplished artist and an inspiring educator. Born in Trinidad, Alicia moved to New York City in 2002, leaving behind a corporate career to pursue her artistic passions in 2009. Starting with an internship at The Brownstone in Harlem, she began to immerse herself in the art world, honing her business acumen while nurturing her creative talents. Alicia later worked at a Cisco Partner, where she served in management for five years, all while continuing her artistic journey. Her first public exhibit took place in 2005 at the Trinidad and Tobago Consulate in New York City, where she was the sole female artist featured among six Caribbean creatives. The positive reception of her work led to numerous commissions, including her first major piece, "De Dance," a three-panel artwork inspired by Ernie Barnes' "Sugar Shack," tailored specifically to a client's vision. Mrs. Aberdeen-Jones' artistic style is immensely versatile, embracing various media—from 2D animation and special effects to painting and mixed media. She stands out not only as an artist but also as an experimental storyteller, fearlessly pushing the boundaries of expression, which even extends to voice acting. Over the years, Alicia has enjoyed several exhibitions, including her powerful portrait, "Nina Speaks," which honors the legendary Nina Simone. This 24-carat gold-fused piece was featured in "The Nina Simone Experience" in Atlanta and caught the attention of Simone's daughter, Lisa ‘Simone' Kelly, earning her the YGB [Young Black and Gifted] Award. A devoted mother, Mrs. Aberdeen-Jones welcomed her daughter, Zoe, in 2011, shortly after earning her Bachelor's Degree in Media Arts and Animation. She began teaching art at a Catholic school and continued to build her portfolio, frequently showcasing her work across galleries and events in New York. Notable moments in her career include being a featured artist at the Van de Plas Gallery in 2018 and hosting various paint nights throughout the year. Her first solo show, "Paintings In The Garden," debuted in September 2019 and celebrated its successful sixth installment in December 2024, garnering a Proclamation from NY Senator Kevin S. Parker, Chairman of Committee on Energy and Telecommunications, in recognition of her contributions. Her passion lies in helping seniors and homeless people, and to that her advocacy is for the following organizations: Coalition For The Homeless-NYC + Serenity Empowerment Rehab Center for Women in Trinidad. For more information on Alicia Aberdeen, listen to our AFTERSHOW chat -Inside The Call at: https://www.onthecallpodcast/insidethe call For more on Alicia's art, visit: https://aliciaaberdeenart.com/ and connect with her on social media at: Facebook: Alicia Aberdeen

Art shows, lobby displays, social content and more—Theresa Phillips shares how Lassen MUD works with consumers to showcase their community on the magazine cover and in a much-coveted custom calendar each year!

This week on the Team Lally Real Estate Radio Show, we interview Dean Otto of Keller Williams Luxury International and Cohana Homes. Dean shares how Cohana Homes offers a new solution for luxury real estate co-ownership. Dean explains how it differs from fractional ownership, addresses common misconceptions, and discusses how they resolve co-owner conflicts fairly. Plus, he shares an exciting example using Team Lally's Sunset Beach listing and talks about creative solutions for owners who aren't actively using their properties. He also highlights how today's real estate market demands innovation—and shares a memorable client success story.We also have our Experts We Trust. Bradley Maruyama of Allstate Insurance talks about flood insurance options and rising insurance fees—key tips for Hawaii homeowners. Haaheo Scanlan from PSI Seminars joins us to highlight their upcoming Basic Seminars, a free workshop on Feminine and Masculine energies, and their new free online course to level up your personal growth.Who is Dean Otto?Dean is a real estate expert with over 30 years in Hawaii's luxury market. Originally from South Africa, he came to the U.S. on a full athletic scholarship and earned a degree in Telecommunications and Film from the University of Oregon. Since moving to Maui in 1989, he's become one of the top agents in the state. He's also a dedicated community leader, supporting local charities and serving as Board President at Maui Preparatory Academy.Cohana Homes, co-founded by Dean Otto, reimagines luxury living through co-ownership—offering an innovative and attainable path to owning second homes in Hawaii's most coveted locations. With a focus on smart investments and elevated lifestyles, Cohana makes high-end properties more accessible, allowing buyers to enjoy the benefits of ownership without the full financial burden. Their mission aligns seamlessly with Keller Williams Luxury, a global leader in premium real estate services. Together, they bring exceptional market knowledge, personalized service, and innovative ownership models to discerning clients looking to invest in Hawaii's finest homes.To reach Dean Otto, you may contact them in the following ways:Phone: (808) 870-7736Email: deanotto@maui.netWebsite: Deanotto.com | Cohanahomes.com

This week on the Team Lally Real Estate Radio Show, we interview Dean Otto of Keller Williams Luxury International and Cohana Homes. Dean shares how Cohana Homes offers a new solution for luxury real estate co-ownership. Dean explains how it differs from fractional ownership, addresses common misconceptions, and discusses how they resolve co-owner conflicts fairly. Plus, he shares an exciting example using Team Lally's Sunset Beach listing and talks about creative solutions for owners who aren't actively using their properties. He also highlights how today's real estate market demands innovation—and shares a memorable client success story.We also have our Experts We Trust. Bradley Maruyama of Allstate Insurance talks about flood insurance options and rising insurance fees—key tips for Hawaii homeowners. Haaheo Scanlan from PSI Seminars joins us to highlight their upcoming Basic Seminars, a free workshop on Feminine and Masculine energies, and their new free online course to level up your personal growth.Who is Dean Otto?Dean is a real estate expert with over 30 years in Hawaii's luxury market. Originally from South Africa, he came to the U.S. on a full athletic scholarship and earned a degree in Telecommunications and Film from the University of Oregon. Since moving to Maui in 1989, he's become one of the top agents in the state. He's also a dedicated community leader, supporting local charities and serving as Board President at Maui Preparatory Academy.Cohana Homes, co-founded by Dean Otto, reimagines luxury living through co-ownership—offering an innovative and attainable path to owning second homes in Hawaii's most coveted locations. With a focus on smart investments and elevated lifestyles, Cohana makes high-end properties more accessible, allowing buyers to enjoy the benefits of ownership without the full financial burden. Their mission aligns seamlessly with Keller Williams Luxury, a global leader in premium real estate services. Together, they bring exceptional market knowledge, personalized service, and innovative ownership models to discerning clients looking to invest in Hawaii's finest homes.To reach Dean Otto, you may contact them in the following ways:Phone: (808) 870-7736Email: deanotto@maui.netWebsite: Deanotto.com | Cohanahomes.com

In this episode, I talk with Sal Tirabassi of CFO Pro Analytics about how he got his start in business, lessons he has learned along the way, and helpful financial data that all entrepreneurs need to be paying better attention to in their businesses.  Sal is a seasoned CFO and also brings a 15-year background as a partner in growth equity and venture capital funds. As a Fractional CFO, he brings a comprehensive background in financial strategy, financial modeling, analytics, data science, and capital raising. Over the course of twenty years, he has developed world-class expertise in strategic forecasting and capital management, significantly enhancing the financial operations of businesses he partners with. He is committed to providing actionable strategies and insights, aiming to guide businesses toward both short-term and long-term success. As a tenured CFO, Salvatore has driven transformative financial leadership, steering companies through periods of substantial growth and change. His strategic financial planning has paved the way for overall stability and led to wide-ranging operational improvements. Salvatore is also known for his forecasting services, which are underscored by a remarkable accuracy rate. For owners of cash-flowing businesses, Salvatore has direct experience structuring tax-advantageous structures such as captive insurance programs, state tax credits, and Employee Stock Ownership Programs. Working closely with a client, he details the strengths and weaknesses of each initiative, so that it is easy to understand how they fit into a company's unique strategic planning, profitability, and cash flow objectives. Beyond his work as a CFO, Salvatore also has a fifteen-year background as a venture capital and private equity investor, giving him a deep understanding of investment strategies and the cultivation of value in a variety of market sectors. He has sat as a key member on several boards of directors, handling audits, restructurings, and acquisitions. Over the course of his career, he has successfully facilitated over $400 million in equity and debt fundraising, which has proven critical for companies' expansion and recapitalization efforts. His experience in mergers and acquisitions includes the strategic purchase and sale of 12 companies, processes that have included value creation and transaction management. As a supplement to his Fractional CFO and investor roles, Salvatore serves as an advisor and executive coach, offering guidance in analytical decision-making, strategic planning, and professional development. His academic background includes an MBA from the Wharton School where he graduated with Palmer Scholar honors and a MSE in Telecommunications and Networking Engineering from the University of Pennsylvania. He completed an AB at Harvard University.

Cat and Sam kick off clerkship application season for another year by exploring the dark art of CV writing with Thomas Wigglesworth, Talent Acquisition & Early Careers National Manager, and Vishaya Pracy, Lawyer in Technology, Media & Telecommunications. Is having a stacked resume the ultimate ticket to success? How do you find experience worthy of your CV? What does Allens look for when reviewing resumes? Thomas and Vishaya share their tips on framing your experience, the importance of following your interests and why Allens values diverse skills and experience. Looking for more advice? Explore Your clerkship companion, our end-to-end guide to the clerkship application process 

Wasanga converses with Alex Kleingeld, CEO of Evotel, about his journey and experienced sales management professional with a solid background in telecommunications environments. Widely regarded as a standout sales leader, he’s earned his stripes in telecommunications, mentoring countless sales managers—some still under his wing, others now carving their own paths in the industry.See omnystudio.com/listener for privacy information.

In this episode of the Future of ERP, Sandeep Chowdhury, Senior Director in SAP's Telecommunications Industry Business Unit, discusses how the telecom industry is evolving with advanced ERP systems to support Industry 4.0, 5G adoption, and smarter networks. He explains how emerging technologies like 6G and AI are transforming network operations and customer experiences. Sandeep also explores telecom's influence on other sectors, regulatory challenges, and the increasing importance of AI in automation and fraud prevention. Sustainability is a key theme, as he addresses energy use, e-waste, and circular economy efforts. Overall, Sandeep reveals how telecom is balancing innovation and environmental responsibility to shape the future of connectivity.

In this week's episode of "Maximize Business Value," Terry introduces an expert in the telecommunications Industry, Dee Herman. Tune in weekly to hear more from Mastery Partners and to receive relevant key content on your journey to maximizing your business value! #maximizebusinessvalue #maximizebusinessvalue #MBVPodcast #PodcastForEntrepreneursLearn more about Terry ChevalierTerry Chevalier, owner and Managing Director of Sunstone Associates, offers over 25 years of executive experience, guiding companies through vast opportunities and challenges. Previously, he played pivotal roles at both mid-market and Fortune 50 firms, including $20B in asset acquisitions. Additionally, Terry boasts a management consulting background with Bain & Company, a decade in the U.S. Intelligence Community, and holds degrees from the Missouri University of Science and Technology and Duke University.Learn more about Dee HermanThroughout his career, Dee has counseled clients on wireless regulatory, contractual and transactional issues, as well as issues involving emerging technologies. Dee works on complex wireless matters spanning all licensed and unlicensed bands, including cellular, PCS, AWS, 700 MHz, BRS, EBS and the U-NII bands, and actively lobbies the FCC and Congress on wireless and wireline policy matters. In counseling wireless and broadband companies, including ISPs, local exchange carriers, high-tech start-ups, and facilities-based wireless carriers and re-sellers, he also focuses on law enforcement requests, homeland security matters, tower siting, spectrum acquisition, secondary market transactions and roaming matters.Please be sure to subscribe for more great content to help YOU maximize YOUR business value!Mastery Partners Elevating Businesses to Achieve The Business Owner's Dream Exit The unfortunate reality is that for every business that comes on the market (for whatever reason), only 17% of them achieve a successful exit. You read that right. 83% of attempted business transitions never reach the closing table. Mastery Partners is on a mission to change that. We ELEVATE businesses to achieve maximum value and reach that dream exit. Our objectives are simple - understand where the business is today, identify opportunities for dramatic improvement, and offer solutions to enhance the business, making it more marketable and valuable. And that all starts with understanding the business owner's definition of his or her dream exit. Mastery has developed a 4-Step Process to help business owners achieve their dreams. STEP 1: Transition Readiness Assessment STEP 2: Roadmap for Value Acceleration STEP 3: Relentless Execution STEP 4: Decision: Now that desired results are achieved, the business is ready for the next step in the journey! CONNECT WITH MASTERY PARTNERS TO LEARN MORELinkedInWebsite© 2025 Mastery Partners, LLC.

Whether they're blasting off to space to explore planets or solving mysteries across departments, one Oregon utility hosts an exciting career adventure every spring. Utility Pioneer Sarah Johnson shares how Clatskanie PUD turns Take Your Kid to Work Day into a memorable adventure for employees' families.

Here's a career path that doesn't even come to mind when you hear “Structural Engineering,” but uses the same basic knowledge and it's just as lucrative — Telecommunications.

Are you ready to reimagine your annual meeting? In Montana, Flathead Electric's team was challenged by the board to reach more members. Hear how incorporating an energy expo, interactive videos and staff experts adds value to your event.

Rep. Tim Walberg represents MI's Fifth Congressional District. Congressman Walberg serves on the House Energy and Commerce Committee and the House Education and the Workforce Committee. Walberg,  Colleagues Introduce Bipartisan Bill to Strengthen Telecommunications Networks

We discussed a few things including:1. Thierry's career journey  2. Nokia Bell Labs history and current research3. AI and Generative AI4. Space and network on the moon5. Trends, challenges and opportunities in techThierry Klein is the President of Bell Labs Solutions Research at Nokia. His global multi-disciplinary team conducts fundamental and applied research focused on new Nokia value chains, business opportunities and ecosystems.  Bell Labs Solutions Research pursues research and innovation into advanced technologies, architectures, systems and applications beyond Nokia's current product and solutions portfolio, including research into advanced sensing technologies, AI-based knowledge systems and fundamental algorithms, autonomous software and data systems, and integrated solutions and experiences.Prior to his appointment as President of Bell Labs Solutions Research, Thierry was the Head of the Integrated Solutions and Experiences Research Lab at Nokia Bell Labs, leading a global research team dedicated to applied research, innovation and advanced technologies with the mission to design, develop and prototype massively disruptive solutions, systems and experiences for the next human-industrial revolution.  The research domains span new wearable devices, cloud robotics and drones, image and data analytics, industrial process optimization and automation enabled by 5G networking and edge computing technologies.Previously, he was the Head of Innovation Management for Vertical Industries with a focus on the transportation, automotive and connected industries sectors. He also served as the Founding Vice-Chair of the Board of the 5G Automotive Association (5GAA), a cross-industry association bringing together the telecommunications and automotive industries that he helped found and launch in September 2016.  He was also the Program Leader for the Network Energy Research Program at Bell Labs, Alcatel-Lucent with the mission to conduct research towards the design, development and use of sustainable future communications and data networks. He served as the Chairman of the Technical Committee of GreenTouch, a global consortium dedicated to improve energy efficiency in networks by a factor 1000x compared to 2010 levels.He joined Bell Labs Research in Murray Hill, New Jersey in 2001 and his initial research was focused on next-generation wireless and wireline networks, network architectures, algorithms and protocols, network management, optimization and control. From 2006 to 2010 he served as the Founder and CTO of an internal start-up focused on wireless communications for emergency response and disaster recovery situations within Alcatel-Lucent Ventures.#podcast #afewthingspodcast 

What do Spotify, Google Meet, and your expense report tool have in common? They could all delight your users—if you design for more than just function. In this episode, Dr. Nesrine Changuel breaks down the emotional motivators that transform average products into unforgettable ones. Overview What separates a good product from a great one? According to Dr. Nesrine Changuel, it's not just meeting functional needs—it's creating emotional delight. In this episode of the Agile Mentors Podcast, Brian Milner sits down with Nesrine, a former product leader at Google, Spotify, and Microsoft, to explore how emotional connection is the secret sauce behind the world’s most beloved products. They dive into Nesrine’s “Delight Framework,” reveal how seemingly mundane tools (like time-tracking software or toothbrush apps!) can create joy, and explain why delight isn’t a nice-to-have—it’s a competitive edge. Whether you're a product owner, product manager, or just want to build better user experiences, this episode will change how you think about your backlog forever. References and resources mentioned in the show: Dr. Nesrine Changuel Product Delight by Dr. Nesrine Changuel Blog: What is a Product? by Mike Cohn #116: Turning Weird User Actions into Big Wins with Gojko Adzic #124: How to Avoid Common Product Team Pitfalls with David Pereira Join the Agile Mentors Community Subscribe to the Agile Mentors Podcast Want to get involved? This show is designed for you, and we’d love your input. Enjoyed what you heard today? Please leave a rating and a review. It really helps, and we read every single one. Got an Agile subject you’d like us to discuss or a question that needs an answer? Share your thoughts with us at podcast@mountaingoatsoftware.com This episode’s presenters are: Brian Milner is SVP of coaching and training at Mountain Goat Software. He's passionate about making a difference in people's day-to-day work, influenced by his own experience of transitioning to Scrum and seeing improvements in work/life balance, honesty, respect, and the quality of work. Dr. Nesrine Changuel is a product coach, advisor, and speaker with over a decade of senior product management experience at Google, Spotify, and Microsoft, where she led major consumer products like Chrome, Meet, Spotify, and Skype. She holds a Master’s in Electrical Engineering and a PhD in Media Processing and Telecommunications and is based in Paris. Auto-generated Transcript: Brian Milner (00:00) Welcome back Agile Mentors. We're back for another episode of the Agile Mentors podcast. I'm with you as always Brian Milner and today I have a very special guest with me. I have Dr. Nesrine Changuel with me. Welcome in Nesrine. Nesrine (00:14) Hi, Brian. Thanks for having me. Brian Milner (00:16) I'm very excited to have Nesreen with us. I think this is going to be a really, really great episode for all of you product owners out there or product specialists, anybody who works in the product area. I think you're going to find this really interesting and you're going to want to bookmark this one. Maybe even come back to this a little bit. Nesreen is a coach, a speaker, particularly in the product area. She has previously worked at Google. She's worked at Spotify, at Microsoft, so no stranger to large enterprise, very high profile products that she's worked on in the past. She has a book coming out in May, so look for this book. It's called Product Delight. And that's really what we're going to be focusing on here is the concept of eliciting or generating kind of an emotional response to our product. I guess I'll start by, did you stumble upon this? What drew your interest to people's emotional response to products? Nesrine (01:19) Yes, so maybe I can share the story how I came to this topic and how I became so vocal about it. So in addition to being a product manager and leader over the last decade, I was always and I always enjoyed being a speaker. So I always wanted to go on stage and share insight. This is probably coming from my research background, because when I used to be a researcher, I traveled the world to go and present my research work and When I became a product manager, I kept this habit with me. So I always been on stage and I spoke about different topics like product discovery, product operation, different topics. Until one day I got reached out by a conference organizer and he said, Hey, Nisri, we want you on stage, but we have an idea for a topic for you. I'm not that used. Usually I come up with idea myself, but I said, okay, what do want me to talk about? And he said, Hey, Nusreen, you have been working for Spotify, for Microsoft, for Google Chrome and Google Meet, and we all admire those products and we consider them very successful products. What if you come and tell us what's the common thing that probably is there any common thing that made those products successful? Being an insider, being within those company, could you share with us something that you consider in common between those products? To be honest with you, I found it challenging at the same time interesting as an exercise. I was not, by the way, able at that time to answer the question, what's in common? So I sat down and I did the exercise myself and I started to think what was really in common? What made Skype Skype? What made Spotify Spotify and those Google products so successful? And I came to the following conclusion. I found that what made those products so successful is that they don't only solve for functional needs, but they also solve for emotional needs. So when we use a particular product, we use it for a certain functional need, but we also use it for an emotional need. And without even knowing that I have been doing it for more than 12 years, I came to the conclusion that, my God, during all those years, I have been focusing so much into users need from both angle, functional and emotional. So I came on stage and I spoke about that topic and from that day, I started to give it a name. I'm calling it emotional connection. I'm calling it product delight. And I'm here to share more about it as well. Brian Milner (03:50) That's awesome, yeah. I mean, I think we do hear a lot and we focus a lot on that functional kind of need, the way you differentiate there. think that's a good differentiation, functional and emotional kind of needs or motivators there. yeah, I mean, I've always heard, know, kind of that kind of general product advice is, you know, find the things that... people really, really have as huge needs, the things they would pay someone to do for them. And that's the key to success is finding those huge needs. But we're actually going beyond that to say, yeah, those are important. It's not to say that we should skip that, but it's when there's the emotional connection to a feature or to something that we do that really the light bulb kind of comes on for our customers. Is that kind of what your research is leading to? Nesrine (04:40) you're getting it right. Don't get me wrong. Of course you have to honor the functional needs and serve the functional feature, but the delight or the emotional connection happens when you go beyond exactly how you said it. Let me explain. If you serve only functional needs, you know what you get? You get satisfied users because they are asking for something and they are satisfied about what they are receiving. Now, Brian Milner (04:41) Okay, okay. Haha. Nesrine (05:05) If you surprise them by going beyond, by anticipating their need, by exceeding their expectation, you're not only satisfying them, you're surprising them in a positive way and delight is the combination of surprise and joy. Actually, the theoretical definition of delight is a combination of two emotions, surprise and joy. So going beyond, anticipate need and exceed expectation. is what we should aim for in addition to the functional needs. Brian Milner (05:35) That's awesome. Yeah, I use this example sometimes in, we use this example in the agile world to talk about, you know, the part of the agile manifesto that says customer collaboration over contract negotiation. And, you know, there's an example I use from my past where I used to work at a company that was very contract driven. And, you know, the thing that I always used to kind of take away from that was the very best we could ever do or hope to do. was to meet our customers' expectations. We could never, ever exceed it because we were only doing exactly what they told us to do. So I think this is a really important distinction here to make that just meeting the customer's needs, just meeting the minimal customer satisfaction bar, that's not going to keep you with loyal customers. That's not going to have repeat customers, or they're not going to tell their friends about, you know. That product did exactly what I hoped it would do. But it didn't really surprise me. It didn't really go beyond that. I know you talked about, because I've read your blog and a little bit of the discussion about this. So I know you talk about in the blog kind of the connection to Kano analysis. And I've always thought that's a really great way to try to determine things to target and go after. So talk to us a little bit about that, about Kano analysis and kind of what that uncovers and how that connects to what your research has shown. Nesrine (06:51) Yes. I love Kano by the way. I, I mean, that's one of the framework I have been considering throughout most of my product career. But this framework comes with a limitation and let me explain. So first of all, for those who are not very familiar with Kano, Kano is a visualization or categorization, let's call it. It's a categorization framework that allows to categorize features among different categories. One of them is must have. So these are the things that absolutely have to be in the product. Other that are performances, which are the more you have, the more satisfied users are, the less they less satisfied they are. And of course there are the delighters and delighters are those feature that when they are in the product, users are surprisingly happy. And when they are not, are not even the satisfaction is not even impacted. So the limitation of Kano is that it doesn't tell you how to achieve delight. Let me explain. I think we live in a world that everyone agree that we should delight our users. I mean, this, this concept is now globalized and everyone is talking about delighting users. The issue is that we don't know how to delight them. So we know category, there's a category that called delight, but we don't know how to. So the, the framework that I'm introducing and I'm calling it the delight framework is the framework that allows to first identify. So it's usually, represented into three steps. The first step is to start by identifying the emotional and functional motivators. So let me give you an example. I've been working at Spotify for about four years and as a Spotify user, imagine yourself, you are a Spotify user. You do have, of course, functional motivators. What could be the functional motivators? Listening to music, listening to podcasts, maybe listening to an audiobook. So all those are functional motivators. Now, what could be the emotional motivators as a Spotify user? It could be feeling less lonely. It could be feeling more productive because when you're working you need to listen to something. It could be about changing your mood. It could be about feeling connected. So all those are emotional motivators that drive users to use a product like Spotify. So what I encourage every product manager or every product team to do at first is to dig into identifying, of course, the functional need. And everyone is good, by the way, in identifying the functional needs. But also, while doing that exercise, pay attention to what could be the emotional motivators. So that's step number one is about listing the functional and the emotional motivators. Once you have those, Now we get to the second part of the framework, which is look at your backlog. And I guess you have a very busy backlog and take those features one by one and see for this particular feature, which motivator am I solving for among the functional ones and among the emotional ones as well. So the delight grid, for example, is a visualization tool that I came and created in order to allow product teams to visualize their backlog and see how many of my features are only solving for functional motivators. In that case, we call that category low delight. How many of my features are only solving for emotional motivators? These are very rare, but the best example I would call is, for example, I'm having an Apple watch and one month ago it was New Year Eve and at midnight I get fireworks popping out of my Brian Milner (10:35) Ha Nesrine (10:36) Apple watch and it was a happy new year there's nothing functional in there but it's all about creating some smile I call this surface delight and then how many of your features are solving for both functional and emotional motivators and I call this deep delight so maybe I deviated a bit from your question compared to canoe but it's actually about adding this dimension of connecting features to the real motivators of the users. Brian Milner (11:07) No, maybe a little bit, but you connected it to where we end up going anyway. So I think that's a great connection there. And by the way, for anyone listening, we'll link to all of this so that you can find this and follow up. But I like that differentiation between surface delight and deep delight. I know some of the examples that I've heard used kind of frequently in looking at Kano analysis and kind of trying to find those delighters. And that is kind of the area that it specifies there in Canoe, right? You're trying to find those things that are not expected, but when people find that they're there, they like that it's there, but they don't expect it's there. So if it's not there, there's no negative response that it's not there, but there's a positive response if it's there because they like seeing it. And my boss, Mike Cohn, tells this story about this Nesrine (11:59) Yes. Brian Milner (12:03) There's a hotel in California that became famous because at the pool, they have a phone that's by the pool that's the Popsicle Hotline. And you can pick up the phone and you can order a Popsicle to be brought to the pool. And it's the kind of thing where you're not going to go search for a hotel. Does this hotel have a Popsicle Hotline? I'm only going to stay at hotels with Popsicle Hotlines. It's not that kind of a normal feature. It's a delight feature because when you see it and you find out it's there, it's like, that's really cool. And it can be the kind of thing that says, yeah, I want to search that hotel out again next time I'm in this area because I really thought that was a nice little attention to detail and it was fun. But I think what I'm hearing from you is that might be more of what we would classify as a surface delight. It's not really meeting a deep need. Nesrine (12:35) Yes. Brian Milner (12:56) But it's fun, it's exciting, it's not expected, but it doesn't really cross that threshold into, but it also meets kind of functional delights. Is that kind of what you're saying there? Okay. Okay. Nesrine (13:08) Yes, actually I heard about that hotel story just to tell you how much viral it went. It came to me. So actually you get it correct that I consider that as surface delight and I have nothing against by the way, surface delight. You can add surface delight. The issue is you can end up doing only surface delight and that's not enough. So the idea is to do a combination and I do have two stories to share with you just to compliment on this hotel story. One is personal and one is professional. Brian Milner (13:21) Yeah. Okay. Nesrine (13:37) The personal one just happened to me a month ago. I went to Sweden and I went to Stockholm. That's where I worked for eight years. And I went there for business and I decided to meet some friends and some ex-colleagues. So we all gathered and went to a restaurant, a very nice restaurant in Sweden. And came the time where we had to say goodbye and to pay. And I guess you can feel it immediately when it's about paying and we are a large group and you start to get that anxiety about who's paying what and what did I order? What did I drink? What? I mean, I honestly hate that moment, especially in a large group where you don't necessarily have a lot of affinity with us. Like, should we split in 10? Should we pay each one paying its piece anyway? So that was a moment of frustration, of anxiety. Brian Milner (14:09) right. Yeah. Nesrine (14:28) And I loved how the restaurant solved it for it. You know how they solve for it? I mean, maybe it exists in the U.S., but for me, that's something I never seen before. The waiter came with a QR code on a piece of paper and you scan the QR code. And when you scan your QR code, you get the list of items that got purchased by the table. And all you have is to pick, and that happens automatically real time. Everyone is picking at the same time. You pick the things from the list and you pay. for the things that you order. You can even tip on the bottom. You can give feedback. Everything happened on that QR code. And you can guess how much that anxiety could be removed. So that's the personal story I wanted to share. The second story, which is more professional, I want to share how we try to improve experience at Google Chrome. So I've been the product manager at Google Chrome. Brian Milner (15:13) Yeah. Nesrine (15:25) And we started from the observation that people do have plenty of open tabs. I guess you are one of them, especially on mobile. Like on mobile, you go and check how many open tabs you do have on Chrome and you realize that they are have, we realized at least out of numbers, out of data that people do have plenty of open tabs. So it started as Brian Milner (15:32) You Nesrine (15:47) technical issue. Of course, the more tab you have, the heavier the app is, the slower the app could be, et cetera. So we wanted to reduce the number of unnecessary open tabs in Chrome. So we interviewed users and we started to check with them, why do they even leave their tabs open? So some of them leave tabs because they consider them as a reminder. I mean, if tab is open, it means that you need to finish a task there. Some people really leave tabs just for ignorance. mean, they moved from a tab to another and they completely forget about them. Actually, we realized that the fact of leaving tab open, the reason for leaving tab could be completely different from a person to another. And the other interesting observation, and when I say identify emotional motivators, you will realize that people feel a bit ashamed when they show to us that they do have plenty of open tabs. Some of them would say, sorry, I usually don't even have so many open tabs. It's only now. And I'm like, it's okay. But the point is, if you have this mindset of trying to track the emotional insight from your users, you will take note. And the note was anxiety, feeling ashamed, blah, blah, blah, blah, blah. And that was in introduction for in... Brian Milner (16:42) You Yeah, right. Nesrine (17:04) improving the tab management experience later on in Chrome. Brian Milner (17:07) That's actually a really good parallel, though. I think that's a good example because it reminds me, too, even going back, I remember one of the things, and I'm going way back here, but I remember one of the things about Gmail that was kind of a selling point initially was the concept there of you don't have to worry about maintaining an inbox. keep all your mails and search. And you can search through your mails and find whatever it is. And I remember prior to that, most people would use something like Outlook or something like that to have their mail, there was always this constant struggle of, I've got to keep it down. I've got to delete things. I've got to categorize things. And Google had this different approach of, don't worry about it. Just leave it. And that's a good, I think, example as well of kind of that emotional response of, Nesrine (17:48) Yes. Brian Milner (17:56) Gosh, I'm kind of anxious. I feel bad that my inbox is so big. And I know that's bad, but Google comes along and says, don't worry about it. You're not bad. It's OK. Yeah. Nesrine (18:05) Yeah, yeah. And by the way, I think Gmail is filled with plenty of deep delight features. One of them I can quickly highlight is, you know, when you send an email, we're saying attached file and the file is not there. And when you try to hit send, you get that pop up like a be careful or like a mind, there is no attached file inside. These are for me like very attached to the fact that You don't want to feel ashamed. You don't want to look stupid later on saying, Hey, sorry, I forgot the file. Here's the file. That's, that's a great example. And the other example that come to mind again in Gmail, you know, that smart compose when you're trying to answer an email and you can just hit tab, tab, tab to complete the sentence. I mean, the functional need is to write an email. The emotional need is to get it in a relaxed way. And the combination would allow for something like. Brian Milner (18:49) Yeah. Nesrine (19:00) Smart Compose. Brian Milner (19:01) That's awesome. Yeah, so I guess that leads to the question though, when we're talking about something like Spotify, mean, music intrinsically is emotional anyway, right? It's something that you have an emotional connection to and you feel a certain way when you hear music. But if my product is a, I don't know, expense reporting software, right? Nesrine (19:23) Mm-hmm. Brian Milner (19:25) I can just hear people out there kind of asking, know, and kind of thinking to themselves, yeah, but my product, right, my product is not that kind of, it doesn't elicit that kind of emotional response in people the same way music would. So does this apply to me as well? So how would you answer those people who feel like my products might be a little bit more bland or boring and don't really intrinsically have an emotional connection to them? Nesrine (19:47) Mm-hmm. So my answer is that if your product is boring, then it's even more priority now to focus on emotional connection. But let me elaborate. So that's one of the reflections that came to my mind while writing the book. So while writing the book, I wanted the book to be a storytelling book. So I was writing a lot of my stories, stories from Skype at the time, Spotify and all the Google product. But at some point I said, hey, hey, Nisreen, you need to get more insight from other people and other experiences. So I get to interview product leaders from completely different industries and completely different domain. I interviewed leaders from B2B like Atlassian or Intuit and so many other companies that I don't have so much insight from. I even interviewed people from hardware, like I interviewed someone from Dyson and I was, hey, what makes Dyson so emotionally attractive for me? Cause I love my Dyson vacuum cleaner. But let me get to your point because when I interviewed someone from Intuit, that person told me something super interesting. She told me that at some point she was working at a tool called Tsheet. And Tsheet is a tool that allows you to enter your time report. There is nothing more boring than that. I think I'm picking the one that you're looking for here because it's, it's as a user. The only reason I would use this tool is to report my time so I can get paid. Brian Milner (21:06) Hmm. Right. Yeah. Nesrine (21:19) There is nothing exciting, nothing emotional. And what I got out of that product leader who used to be the head of product at the time, she told me that they were completely aware about the fact that the product is not that attractive. And instead of living with that observation, they did all what they could do to make it even more attractive. So they added some fun. They made the messaging less aggressive and less about enter your time. report but rather into more playful and even the images are more playful. When you press the enter time report you get the congratulation and some confetti if needed. So they explicitly turned and that's a strategy. They turned that boring moment into something even more attractive and they had to do that otherwise the experience will keep on becoming more more boring and the perception of users toward the product will be even less, more and more gray, I would say. Brian Milner (22:22) Yeah, yeah, just that little dopamine kind of kick, right? Just that little bit of chemical reaction in your brain can make a huge difference. That's awesome. That's a great story and a great answer to that question. So I'm curious, we're talking about trying to find these things and trying to see, your matrix here, it thinks about the emotional motivators, the functional motivators, and trying to find those things that kind of cross both planes. Nesrine (22:24) Yep. Brian Milner (22:52) How do you verify at the end? Because if you're lining your features up and think, I think this solves this emotional thing. I think this solves this functional thing. Is there a way to follow up to ensure that it actually is doing that? How do you follow up to make sure it's really doing what you thought it would do? Nesrine (23:09) Yes, so let's imagine you did the exercise well, you filled in the delight grade and you observed that you do have plenty of low delights, which is most of the cases by the way. The very first thing I recommend is to see opportunities for moving or transforming these features into deep delight. And in the book, for example, I talk about the nine delighters. Nine delighters are ways that could be sometimes cheap even to introduce. in order to make those low delight features into more deep delight. This could be, for example, through personalization. We love when the features are personalized, and that's one of the reasons, for example, why Spotify is so successful, is through features like Discover Weekly or RAPT or these kinds of super personalization related features. It could be through seasonality. That's, for me, the cheapest and the most delightful feature you can or aspect of feature you can add to your product. So for example, when I worked at Google Meet, I've been working at the background replace features. So we have been, of course, introducing static image. We have been introducing video backgrounds as well. But from time to time, we always use seasonality to introduce what we call seasonal background. So when it's Easter, we introduce Easter background. When it's Christmas, we introduce Christmas background. Guess what? Even like for Olympic game, we introduce Olympic game background. When it's the Earth Day, we introduced Earth Day background. So there is always an opportunity to introduce some seasonality to the product. And guess what? We relate to those, especially if the product is global. We relate like last, when was it? Like last Wednesday. It was the new year, the Chinese new year. And I was checking when is exactly the exact date for the new year, the Chinese new day. And I put that and you know what happened in Chrome? It got these dragons and those like the celebration within the product, like within Chrome. These of course are surface delight, but you know what? Why not? You see? So there are some tools. Some of them are not that... Brian Milner (25:17) Right. Nesrine (25:22) expensive to introduce to the product. Some would require a bit more thoughtful and thought into it, but there are ways that I detail in the book in order to introduce more delight. And then if you want to validate through metrics, and I guess that's your question where it's heading to, then the good news, and that's something that I discovered recently because there's been a study that was conducted by McKinsey. And you know what they studied? They studied the impact of emotional connection on product adoption. So they actually studied over, I don't know how many industries die, like tourism, IT, energy, whatever. And they interviewed more than 100,000 users or whatever. So the conclusion that they found out of that very interesting study is that emotionally connected users will get you more twice as more revenue, twice as more referral, and twice as more retention compared to satisfied users. I'm not talking about the non-satisfied. So if you take two groups of users, those that you satisfy their needs and those that you go beyond and they are emotionally connected, those that are emotionally connected get you twice revenue, referral and retention. Brian Milner (26:19) Hmm. Nesrine (26:43) So this is just to highlight that for people who say, no, but this is the cherry on the top. This is just like the extra. It's not the extra, it's the way to stand out. I don't know any company that is standing out nowadays without investing into emotional connection, none. Brian Milner (26:54) Yeah. That's a really good point. Yeah, I mean, the example that comes to my mind when you talked about seasonality and other things like that, know, I love my, you know, they're not a sponsor, Oral-B toothbrush, you know, the electronic toothbrush, and you know, there's an app with it and it keeps track of, you know, did you get all the areas of your teeth and did you hold it there long enough and... One of the things I always love about it is when it gets to December, the opening screen when you open up the app starts having snowfall. It's kind of a funny little emotional response, but you look at that and you think, that's cool. Yeah, it is kind of that season where now it's time to get ready for Christmas and it's that special. It's only this month that it's going to be like that. It's going to go away at the end of the month. Nesrine (27:45) Yes. Brian Milner (27:49) feel little sad when it's gone, it's back to normal. But it's such a silly little thing. Does that make any difference in really brushing my teeth at all? Does it change how well I brush my Not really. It's just a fun little thing that when it pops up there. And think how little that took from someone to do that. It's a little animation that they just pop up on a loading screen. But that little tiny bit, think, again, maybe a little bit surface. Nesrine (28:10) Yes. Brian Milner (28:16) but it takes something that would have been routine. It takes something that would have been kind of boring otherwise, and it just added a little bit of fun to it, you know? And I think you're right, that emotional connection is really, really important in situations like that, yeah. Nesrine (28:21) Yes. Yes. Yes, yeah. And the thing that I'm very vocal about nowadays is the fact that this emotional connection is actually not a new topic. It's something that has been extremely popular among marketers. For example, if you think about the best marketing campaign, they are all very emotional. The most successful marketing campaign are. If you think about designers, there are plenty of resources about emotional design. There is a great book by Don Norman. It was called emotional design. Aaron Walter as well wrote something called Designing for Emotion. But you know, the problem is that among engineers and among product manager, we don't talk that much about that. And you know what happened when we are not informed about this topic? There is a gap between the language of marketers, designers, and the engineers and product manager. And that gap doesn't allow things to succeed. I'm trying to educate the engineers and the product world towards this well-known domain outside of the product in order to have this consistency and start making real impactful products. Brian Milner (29:40) Yeah, yeah, this is such a really deep topic and it just encourages me, think, even more to recommend the book there. It's not out yet, time of this recording it's not out, but it's going to be in May of 2025. That's when this book is coming out. And I know it's gonna have a lot of really good information in it. Again, the book is gonna be called Product Delight. by Nesrine Changuel, Dr. Nesrine Changuel. I should make sure I say that. But I really appreciate you coming on because this is fascinating stuff. And I think the product managers, the product owners that are listening here are going to find this really fascinating. So I appreciate you sharing your time and your insights with us, Nesrine. Nesrine (30:26) Thank you, it's my pleasure. I love talking about this topic. Brian Milner (30:29) Ha

In this episode, I talk with Dylan Sheets, PMP, senior project manager at Timmons Group, about how GIS in telecommunications project management is transforming the industry by streamlining planning, reporting, and decision-making while overcoming challenges in large-scale telecom projects. ***The video version of this episode can be viewed here.*** Engineering Quotes: Here Are Some of the […] The post How GIS is Unlocking New Opportunities in Telecommunications Project Management – Ep 067 appeared first on Engineering Management Institute.

In this episode of the Braun Performance & Rehab Podcast, Dan is joined by Jimmy St Louis to discuss his career as an athlete, his entrepreneurship endeavors, and Agentis Longevity, where Jimmy is currently serving as CEO.Jimmy holds a BS in Business Administration from Auburn University and an MBA, MS in Finance, and MS in Telecommunications from Murray State University. Jimmy transitioned to entrepreneurship, co-founding and scaling Laser Spine Institute into a $48M EBITDA national platform. He went on to lead Advanced Healthcare Partners and Regenerative Medicine Solutions, delivering a ~6x CoC return for investors with a $22M exit. He is the founder and CEO of Franchise123, a digital franchise marketplace, and AliRx, a membership-based food sensitivity service. He is also a decorated athlete with four national rowing medals and formerly played in the NFL as a Tight End for the Tennessee Titans. For more on Agentis Longevity, be sure to check out https://www.agentislongevity.com/For more on Jimmy be sure to check out https://www.linkedin.com/in/jimmy-st-louis*SEASON 6 of the Braun Performance & Rehab Podcast is brought to you by Isophit. For more on Isophit, please check out isophit.com and @isophit -BE SURE to use coupon code BraunPR25% to save 25% on your Isophit order!**Season 6 of the Braun Performance & Rehab Podcast is also brought to you by Oro Muscles. For more on Oro, please check out www.oromuscles.com***Season 6 of the Braun Performance & Rehab Podcast is also brought to you by Firefly Recovery, the official recovery provider for Braun Performance & Rehab. For more on Firefly, please check out https://www.recoveryfirefly.com/ or email jake@recoveryfirefly.comEpisode Affiliates:MoboBoard: BRAWNBODY10 saves 10% at checkout!AliRx: DBraunRx = 20% off at checkout! https://alirx.health/MedBridge: https://www.medbridgeeducation.com/brawn-body-training or Coupon Code "BRAWN" for 40% off your annual subscription!CTM Band: https://ctm.band/collections/ctm-band coupon code "BRAWN10" = 10% off!Ice shaker affiliate link: https://www.iceshaker.com?sca_ref=1520881.zOJLysQzKeMake sure you SHARE this episode with a friend who could benefit from the information we shared!Check out everything Dan is up to by clicking here: https://linktr.ee/braun_prLiked this episode? Leave a 5-star review on your favorite podcast platform

How do you get consumers invested in focus groups? Rebrand them as influencers! Anna Politano shares how people are reacting to Oklahoma's statewide Co-op Influencers Program.

A graduate of the Missouri School of Mines and Metallurgy (now the University of Missouri–Rolla), Keith Bailey's initial degree was in mechanical engineering. His academic record was augmented several years later with a professional degree in mechanical engineering from UMR and the completion of studies at the Harvard University Program for Management Development. In 1973 Keith became an assistant to the V.P. of Operations at Williams Pipeline Company. In the succeeding years, he assumed growing responsibilities with various units of the company until he was named President in 1992. In 1994 he was named CEO and Chairman of the Board.As a dedicated supporter of the United Way, Keith has served as a Campaign Chair as well as Board Chair. His United Way involvement extended to the national level. His commitment to education resulted in his service to the University of Tulsa with two terms as Board President.Listen to Keith talk about the difficulties in getting his first job, his admiration for John Williams, and 9/11 on the podcast and website VoicesOfOklahoma.com.

In our latest Podzept episode, we discuss key takeaways from Deutsche Bank's 33rd annual Media, Internet and Telecommunications conference. US Head of Research, Matthew Barnard sits down with research analysts Ben Black, Lee Horowitz, Bryan Kraft, Matthew Niknam, and Ben Soff.

Digital twins have become a powerful tool for TowerCos - helping to uncover hidden revenue, reduce costs, and improve decision-making. But misconceptions about site data and operations are still costing TowerCos millions, according to vHive. In this episode, vHive's CRO Itai Karelic joins Inside Towers' John Celentano to break down five costly myths to reveal how digital twins can unlock untapped value.From unbilled equipment to costly rework, learn how TowerCos are turning hidden risks into revenue opportunities.Support the show

#111Discover the secrets to making informed education choices in this inspiring episode of the Homeschool Yo Kids podcast!

The Telecommunications Forum says difficulty switching between providers isn't an issue, despite concerns from the Commerce Commission. A study from the commission says the process of changing providers isn't working as well as it should for consumers. It wants telcos to improve its process to benefit consumers and competition. But Telecommunications Forum Chief Executive Paul Brislen told Mike Hosking most people aren't worried about their phone bill. He says it's not an issue most people think about. LISTEN ABOVE See omnystudio.com/listener for privacy information.

For years, extended reality (XR) has waited to find its place in business. New lightweight, AI-enabled headsets are bringing the power of AI to the frontline. Tibor Mérey, BCG's global business leader in frontier tech, explains how XR can boost productivity and address labor shortages. But will workers embrace it? Tibor Mérey: https://on.bcg.com/43l9LQI BCG's Latest Thinking on Technology, Media, and Telecommunications: https://on.bcg.com/4hek0JY BCG on Augmented and Virtual Reality: https://on.bcg.com/4hcx0zu Seeing the World Through AI Glasses: https://lnk.to/imagine-this-Woolsey-smartglasses09

David Naylor co-authored a book about Rayburn Electric Cooperative with a focus on how the cooperative realigned its core values to push for innovation throughout the organization.The book is available on Amazon, https://a.co/d/dYuErZ0.

Live from Granite Telecommunications for "Saving by Shaving" // Curtis is done with beat writers because they mocked Keefe's scoop // Courtney thinks Marchand got a raw deal from Bruins' management //

Consumers are becoming unhappier with their broadband and mobile services - but what's driving the decline?

Asteroid mining is making a comeback. It may sound futuristic, but some startups are betting on a viable and economic path to making it a reality and investors are taking notice. One of those companies is Karman+, and this week, I'm joined by its Co-Founder, Daynan Crull. Enjoy!  

Host Philip Gervasi sits down with Walid Mathlouthi, head of the Infrastructure Division at the International Telecommunication Union (ITU), to explore how this 160-year-old United Nations agency shapes global connectivity. Walid shares insights from his remarkable journey, spanning groundbreaking research in optics, impactful roles at AT&T and Google Fiber, and now leading global initiatives at the ITU. We discuss how the ITU manages critical spectrum and satellite resources, tackles challenges like cross-border interference, and spearheads ambitious efforts like the Giga project to connect underserved communities worldwide.

In today's episode of Double Tap, Steven Scott and Shaun Preece dive into the biggest announcements from Mobile World Congress 2025, including the latest advancements in 5G, AI, and telecommunications accessibility. We also explore Apple's new MacBook Air and Mac Studio, plus a look at accessible video editing software for blind users.Special guest Chris Lewis, founder and managing director of Lewis Insight, joins the show to share insider perspectives on the telecom industry, the future of connectivity, and accessibility challenges in a rapidly evolving digital world.Topics Covered in This Episode:✅ Mobile World Congress Highlights & Emerging Trends✅ Apple's New MacBook Air, Mac Studio & M3/M4 Chip Updates✅ Accessibility Challenges in Video Editing (Final Cut Pro & Clipchamp)✅ The Evolution of 5G & What's Next for Telecom Networks✅ AI's Role in Telecommunications & Assistive Tech✅ Spatial Audio in Phone Calls – Nokia's Latest Innovation✅ Apple Watch Accessibility Tip: Improve Speech Clarity

AI is driving significant advancements in the telecommunications industry, improving network management, customer service, and operational efficiency.  In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss various ways that AI is being applied in Telecommunications. With the help of AI telecommunication companies can optimize network performance by analyzing vast amounts of data in real time and then using that data to help predict and resolve network issues before they affect users. Continue reading AI Use Case Series: AI in Telecommunications [AI Today Podcast] at Cognilytica.

Debra Weller says stories can not only help you connect with your audience, but can also help them remember what you have to say. Weller, who will be speaking at Pioneer's StoryConnect 2025 in St. Augustine, Florida, also provides tips for overcoming nerves and delivering your message.

In the past decade, China has ramped up its engagement in the Middle East, a region which is far from China geographically, but carries growing importance in China's foreign policy. Economically, China is the biggest importer of the Middle East oil, particularly from Saudi Arabia and Iraq. Chinese state-owned enterprises have invested heavily in the region under the Belt and Road Initiative with an emphasis on physical and digital infrastructure, including telecommunications, 5G connectivity, submarine optic cables, and security information systems.  Diplomatically, China played a role in brokering a deal between Saudi Arabia and Iran, two longstanding regional rivals. Beijing has also been instrumental in expanding the BRICS multilateral mechanism to include four Middle East countries. Securing access to vital natural resources is a key driver of Beijing's intensified engagement in the Middle East. But China's interests are broader and encompass economic, geopolitical and strategic considerations.To further discuss China's interests and evolving role in the Middle East, Michael Schuman joins host Bonnie Glaser. Michael is a nonresident senior fellow at the Global China Hub of the Atlantic Council and an author and journalist with more than 25 years of on-the-ground experience in Asia.  He is the co-author of a recently published report by the Atlantic Council titled China's Middle East policy shift from ‘hedging' to ‘wedging.' Timestamps[00:00] Start[02:06] China's Interest in the Middle East[04:23] Evaluating China's Strategy of “Wedging” [06:51] Evaluating China's Position of Neutrality[10:17] Factors Driving China's Middle Eastern Strategy [13:46] Chinese Bilateral and Multilateral Engagement [16:08] China's Energy Ties with the Middle East[19:41] Implications for the United States[24:19] Limits to Chinese Engagement 

In Kansas, one utility is handing out branded cash to use at local businesses during festivals. Hear Erma Ratliff share the idea behind Kanokla Cash to see if the idea could help you cash in on community growth, too!

Human trafficking involves the exploitation of men, women and children, for some sort of control or monetary gain.The Telecommunications Against Trafficking and Exploitation, or T.A.T.E., initiative offers guidelines for the many men and women who work in telecom to help prevent such exploitations by knowing what to look for and how to respond.Ashlie Bryant, co-founder and CEO, and Josh Loaiza, business development manager of 3 Strands Global Foundation, and Jim Tracy, CEO of Legacy Enterprises, discuss the T.A.T.E. program with John Celentano, Inside Towers, Business Editor.Join the Fight Against Human Trafficking with T.A.T.E. Be part of the solution. Explore the Telecom Against Trafficking and Exploitation (T.A.T.E.) program at www.3sgf.org/tate. Want to bring T.A.T.E. to your company or learn how you can get involved? Contact Josh Loaiza, T.A.T.E. Program Manager at 3Strands Global Foundation at joshl@3sgf.org and download a one-pager with more information here. You can also always call the Human Trafficking Hotline: 1-888-373-7888 or Textline: 233733 (BEFREE).Support the show