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In this enlightening episode of the Millionaire Car Salesman Podcast, host Sean V. Bradley, joined by Dealer Synergy's Director of CRM and Technologies, Jonathan Schrieber, delves deep into the intricacies of Customer Relationship Management (CRM) systems in the automotive industry. The discussion highlights the evolving roles within the dealership environment and the crucial importance of CRM systems as a cornerstone for modern automotive businesses. The episode begins with an exploration of Jonathan's extensive background, emphasizing the value of his varied experience from education to high-ranking dealership roles and through to his tenure at LotPop. "I fell in love with the CRM because you can't hide from it. You either do or you don't." – Jonathan Schrieber Throughout the episode, Sean and Jonathan stress the significance of effectively leveraging CRM systems to ensure dealership success and growth. They explore common shortcomings and strategies for enhancing CRM processes, from setup and employee training to AI integration with tools like Podium AI. "Information without application is just information. Information with application equals transformation." – Sean V. Bradley Key insights include the necessity of customizing CRM processes to align with dealership specifics, promoting accountabilities such as making CRM usage a condition of employment, and the underutilized potential of CRM in reducing dealership dependency on expensive third-party lead providers. During the conversation, the seamless integration of AI with CRM systems is identified as a vital step towards optimizing customer engagement and dealership efficiency. "The hardest part about this job is just getting customer engagement." – Jonathan Schrieber Key Takeaways: ✅ The seamless integration of CRM systems with AI holds significant potential to enhance dealership efficiency, especially beyond regular business hours. ✅ Customized CRM processes are vitally important for the unique needs of each dealership, particularly in managing the lifecycle of leads from various sources. ✅ Proficient use of CRM can dramatically reduce unnecessary expenditure on third-party lead services by maximizing existing databases. ✅ Consistent training and management accountability are essential to encourage proper CRM use by employees, enhancing dealership profitability. ✅ Innovative applications of AI within CRM not only streamline dealership operations but also improve customer engagement and management decision-making processes. About Jonathan Schrieber Jonathan Schrieber is a seasoned automotive professional with over 20 years of diverse experience in the industry. Jonathan is a graduate of the NADA University and has held various pivotal roles, including Internet Director and GSM. His career spans several key areas, including sales, service, parts, and management in dealerships, which provided him a holistic understanding of automotive operations! Jonathan currently serves as the Director of CRM and Technologies at Dealer Synergy, where he leads initiatives to maximize dealership efficiency and customer relationship management globally. His expertise has been honed further through a significant tenure at LotPop, where he analyzed and enhanced dealership processes across the country. Mastering the Art of CRM Integration: Strategies for Automotive Dealership Success Key Takeaways: Outsourcing and AI integration are pivotal for thriving CRM strategies. Comprehensive CRM training is essential for maximizing dealership potential. CRM is not just a tool but a culture that needs top-down commitment and execution. Innovative CRM Strategies for Automotive Dealerships The landscape of the automotive industry is rapidly evolving, with customer relationship management (CRM) as a linchpin for success. As dealerships strive to sell more cars, customer engagement remains the hardest part of the job. The introduction of AI and dedicated call centers has revolutionized how dealerships manage leads and customer interactions. Sean V. Bradley, president of Dealer Synergy, underscores the importance of CRM by stating, "One of the biggest challenges that I keep hearing from dealers across the United States is, man, I don't have enough people." Outsourcing is a game-changer in this context. By expanding their operations across three countries, including Belize and the Philippines, Dealer Synergy leverages skilled agents ensuring no customer is left unattended. This operational efficiency not only addresses the perennial complaint of insufficient staffing but also enhances customer engagement through continuous, round-the-clock service. Such strategies allow dealers to focus more on profitable engagements, rather than scrambling to maintain their current workloads. The advent of AI, especially solutions like Podium's AI BDC, amplifies this strategy. Podium's Jerry provides 24/7 lead conversion powerhouses, engaging customers even after hours. "Meet Jerry Podium's new AI BDC. Jerry is a lead conversion powerhouse designed to respond instantly to every incoming lead," offers a practical glimpse into leveraging technology for superior customer management without direct human intervention. Such integrations streamline processes, ensuring a smooth handover to human staff without disrupting customer interaction. The Importance of Robust CRM Training and Processes While sophisticated tools and AI are invaluable, the human factor remains central to CRM success. Dealerships often overlook thorough training for their teams, leading to suboptimal use of available technology. Jonathan Schrieber, an automotive veteran and Director of CRM and Technologies at Dealer Synergy Global, emphasizes the need for a sound training structure. "I think the hardest part about this job is just getting customer engagement," he echoes, highlighting how a well-trained staff is instrumental in overcoming this challenge. Schrieber's personal journey from the floor of a dealership to overseeing CRM at an executive level underscores the value of comprehensive training and experienced leadership. His background in every facet of the dealership—from driving a parts truck to handling finance—shows how familiarity with all processes enriches CRM strategy and execution. His insight into the importance of analytics ensures that dealership's sales, service, and parts departments align seamlessly, fostering an environment where CRM is not just a database, but a dynamic tool driving meaningful customer interactions. Training should not simply involve checking off a list. Instead, it requires ongoing commitment from all levels of management. "It's not what you preach, it's what you tolerate," a quote from Extreme Ownership as referenced by Schrieber, encapsulates the idea that CRM proficiency must be embedded in the dealership's culture. Overcoming CRM hesitance requires robust leadership that practices what it preaches, making CRM compliance and training a non-negotiable part of dealership operations. Elevating CRM from Tool to Cultural Cornerstone The successful execution of CRM strategies stretches beyond technology and tools; it requires a paradigm shift in how dealerships perceive CRM. Sean V. Bradley advocates for viewing CRM as fundamental to dealership operations, not just an optional tool. "Information without application is just information. Information with application equals transformation," he states, urging dealerships to transform data into actionable insights. Transitioning CRM from a supportive tool to an operational cornerstone involves aligning AI, human resources, and backend processes. The trifecta approach—human resources, CRM automation, and AI—ensures all dealership functions operate synergistically. When set up correctly, these elements prevent duplicate efforts and ensure smooth customer interactions. Achieving this integration requires a commitment to cleanliness and optimization of existing CRM processes. As Schrieber advises, "The first step…is just clean up and optimize what you do have first." By eliminating redundancies and enhancing process flows, dealerships can fully leverage AI capabilities, ensuring customer interaction fidelity and real-time engagement. Crafting a future-proof CRM strategy in the automotive industry necessitates a blend of advanced technology, diligent training, and a cultural shift in CRM perception. As experts like Schrieber and Bradley illustrate, converting CRM from a task-driven utility to an integral cultural component is crucial. This ensures not only enhanced customer experiences but also maximizes profitability in an increasingly competitive market. Through embracing technology, fostering comprehensive training, and committing to a culture of accountability, dealerships can thrive in the complex ecosystem of modern automotive sales. Resources: Podium: Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more! NCC: Credit-Driven Retailing - NCC delivers industry-best credit-driven retailing for auto dealerships, combining a powerful credit and compliance engine and fully integrated CRM/Desking platform for maximum profitability. Complete CRM: Complete CRM is a streamlined, all-in-one system that simplifies your dealership software and processes so you can manage every aspect of your operation with ease; from tracking and following up on leads, desking deals, managing inventory, marketing to your customers, and more. Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm. The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 28,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today! Win the Game of Googleopoly: Unlocking the secret strategy of search engines. The Millionaire Car Salesman Podcast is Proudly Sponsored By: Podium: Elevating Dealership Excellence with Intelligent Customer Engagement Solutions. Unlock unparalleled efficiency and drive sales with Podium's innovative AI technology, featured proudly on the Millionaire Car Salesman Podcast. Visit www.podium.com/mcs to learn more! NCC: Powered by proprietary solutions such as Intelligent Credit Engine™ and LenderSelect™, NCC transforms the car-buying experience for dealers and their customers. From compliance and lender selection to CRM and desking, to marketing and data mining—NCC integrates them all in a single, seamless platform to deliver better customer experiences, maximum efficiency and maximum profit. Complete CRM: As an innovative leader in the industry for the last 30 years, Complete CRM is designed to give your dealership the competitive edge in a demanding marketplace. Powered by Complete Credit™ and award-winning desking, Complete CRM™ is the industry's only credit and compliance-enabled CRM that lets dealers achieve maximum profitability on every deal. Built on modern technology, Complete CRM seamlessly integrates credit, compliance, inventory, data mining, lead generation, enterprise functionality, and customized reporting in one tool with a single login. Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the industry! With over two decades of experience in building Internet Departments and BDCs, we have developed the most effective automotive Internet Sales, BDC, and CRM solutions. Our expertise in creating phone scripts, rebuttals, CRM action plans, strategies, and templates ensures that your dealership's tools and personnel reach their full potential. Bradley On Demand: The automotive sales industry's top Interactive Training, Tracking, Testing, and Certification Platform. Featuring LIVE Classes and over 9,000 training modules, our platform equips your dealership with everything needed to sell more cars, more often, and more profitably!
LotParty, helping dealerships move around their virtual lot.
Current used car market trends. lotwalk.com #weknowretail #first30 #lotwalk by Lotpop
In this week's automotive view from the top, we interview Lotpop's John Ruswick on the importance of having a trade evaluation process in your used car operations. The Up Bus podcast, hosted by automotive industry leader Jasen Rice, discusses industry topics and best practices for boosting sales during the industry's current challenges. Learn more at www.theupbus.com
Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Jasen Rice, CEO/Owner of LotPop! We delve into the critical aspects of inventory management in the automotive industry, focusing on the challenges and strategies for success when it comes to handling inventory volume and gross. We explore the key principle of "Carry what you sell - sell what you carry" and how dealers can optimize their inventory to drive sales efficiency. Jasen sheds light on the significance of the first 30 days in inventory turnover, emphasizing that a substantial percentage of cars, typically 60-70%, are sold within the initial 60 days. We discuss the impact of fast depreciation rates on inventory value and the evolving dynamics of managing inventory in today's market environment. Moreover, we uncover the importance of lead management in maximizing sales opportunities, revealing that a significant portion of leads may not immediately convert into purchases. By reevaluating how dealers engage with leads, leveraging data analytics, and refining the sales process, dealers can tap into a goldmine of potential sales from both new and aged leads. Jasen shares insights from a revealing study on lead conversion rates, highlighting the extended timeline for lead conversion and the need for persistent follow-up strategies. We explore the concept of "working the driveway, not the lead" and how this approach can transform dealerships' sales performance by prioritizing personalized customer interactions. Furthermore, we discuss the power of leveraging data, customer behavior insights, and optimized sales processes to enhance lead conversion rates and maximize inventory turnover. By reevaluating how dealerships allocate resources to leads and inventory, dealers can unlock hidden sales opportunities and drive sustainable growth in a competitive market landscape. Tune in to gain valuable strategies and actionable insights on how car dealerships can revolutionize their inventory management practices to boost sales performance and drive business success in the digital age! Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com
We continue our series on the Auto Remarketing Podcast highlighting some of the panels and presentations from Used Car Week 2023. This episode features another part of Dealer Training Tuesday, as Lotpop's Jasen Rice gave a presentation titled, “Inventory Management Should Be Lead Management.”
Welkom allemaal bij een nieuwe podcast met onze missie de online automotive beter maken. Vandaag is onze Amerikaanse gast Jasen Rice van Lotpop Inc. Jasen, leuk dat je er bent. Wil je onze luisteraars vertellen wie je bent en wat je doet? Geboren uit ervaring “Ik ben begonnen als een ober in een ‘diner', in 1997 vond ik via een collega een baan waarvoor ik niet naar school hoefde: autoverkoper. Met een pak aan en een visitekaartje voelde ik me meteen belangrijk. In 1998 wilde het bedrijf waar ik werkte wel eens iets proberen op internet en zo werd acht jaar ervaring in de auto-industrie gekoppeld aan internetsales. Tien jaar geleden ben ik met Lotpop begonnen, dat software aanbiedt die de voorraad tweedehandsauto's categoriseert en koppelt aan een CRM-database waardoor je sneller je voorraad kan verkopen.” Over de omloopsnelheid van gebruikte auto'sAls de rente stijgt en je voorraadauto's minder waard worden verlies je op twee fronten geld. Het is dus zaak om te zorgen dat je voorraad auto's niet ouder worden dan gemiddeld 35 dagen. Hier helpt Lotpop mee door mensen die een auto zoeken te koppelen aan de voorraad en zo de omloopsnelheid te vergroten. Jasen adviseert bijvoorbeeld om op te letten of de ingekochte auto daadwerkelijk een hardloper is in het bedrijf. En of hij past in de juiste prijs-, merk-, of leeftijdscategorie. Electrische auto's de toekomst? Het gesprek eindigt met een discussie over de elektrische auto en het beleid van overheden. Het blijkt dat het beleid in Amerika niet erg afwijkt van Nederland maar dat ook daar dezelfde problemen zich voordoen. Zo komt het bijvoorbeeld voor dat er niet genoeg stroom is om te verdelen en dat dit dus mensen tegenhoudt om een EV aan te schaffen. Deze Podcast wordt mede mogelijk gemaakt door: Marktplaats, 2dehands.be, UCC, Calldrip, CARMEN Automotive BDC, Findio en Vinacles Marktplaats is met ruim 7.3 miljoen unieke bezoekers per maand al jaren een van de populairste sites van Nederland. Per dag worden rond 350.000 nieuwe advertenties op de site geplaatst. Particuliere en zakelijke aanbieders zorgen voor een groot en gevarieerd tweedehands en nieuw aanbod. Marktplaats is de plaats met de hoogste kans om een betrouwbare tweedehandse auto succesvol te (ver)kopen tegen een goede prijs. Waarom kiezen voor Calldrip? Calldrip is een succesvol leadopvolgings systeem dat zijn oorsprong heeft in de Verenigde Staten en dankzij #DCDW nu ook in Nederland en België beschikbaar is. Het systeem is vooral geschikt voor importeurs en grote dealerholdings die ervoor kiezen de leadopvolging bij de verkopers te leggen. Calldrip is de ideale tool om verkopers te ondersteunen bij leadopvolging en tot maximale conversie te komen. Waarom kiezen voor UCC? UCC: Steeds meer collega's gebruiken Used Car Controller. Taxeren, calculeren, publiceren of auto's verhandelen met je persoonlijke handelsplatform? Met 1 abonnement geeft Used Car Controller je controle over alle kritische gebruikte auto processen. Zo maakt Used Car Controller je tot de beste in je vak! Waarom kiezen voor Vinacles? Vinacles biedt verschillende diensten met als doel uw automotive gerelateerde werkprocessen zo eenvoudig en overzichtelijk mogelijk te maken. Door middel van de verschillende applicaties en diensten faciliteert Vinacles in de complete optimalisatie van uw bedrijfsproces op één platform. Denk hierbij aan Garage en Fleet-managementsystemen, RDW-diensten, Occasion remarketing, Voertuigdata en Import- en export.
LotParty, helping dealerships move around their virtual lot.
Market, Margins, Marketing And Leads Www.lotpop.com #lotwalk #first30
LotParty, helping dealerships move around their virtual lot.
Work Activities Per Car Not Activities Per Lead Www.lotpop.com #lotwalk
LotParty, helping dealerships move around their virtual lot.
Stop Your Crm Process And Manage Leads On Lot Issues www.lotpop.com
LotParty, helping dealerships move around their virtual lot.
I Know, Short On Inventory, Short Staff And Traffic Is Light. www.lotpop.com #lotwalk
LotParty, helping dealerships move around their virtual lot.
Lead Management That Is Killing Your Used Car Sales Lotpop.com #weknowretail #lotwalk
LotParty, helping dealerships move around their virtual lot.
New Game Plan To Do A Lot Walk Lotpop.com #lotwalk #first30
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Why Wholesale Prices Will Be Going Down Soon Lotpop.com #weknowretail #lotwalk #first30 (240p)
LotParty, helping dealerships move around their virtual lot.
The Squeeze Is On. Wholesale Is High Retail Not So Much. Lotpop.com #lotwalk #first30 (240p)
LotParty, helping dealerships move around their virtual lot.
The Current Used Car Retail Market And Forecast Lotpop.com #lotwalk #first30
LotParty, helping dealerships move around their virtual lot.
Used Car Lead Activity Could Be Your Problem, Here Is Some Proof Www.lotpop.com #lotwalk
In this special episode of the Auto Remarketing Podcast, we feature a presentation from LotPop chief operating officer John Anderson at Used Car Week, which discusses the following topic: "Race to the Top, Not the Bottom: Strategies to Help Maintain Gross and Volume." Stay tuned for more podcasts from UCW as they become available.
ComplyNet, STELLA Automotive AI, Lotpop, PAVE, UVeye, A2Z Sync, Vehicle Acquisition Network, The Decal Factory, Advent, Dealerslink, Experian, Custom Facilities, & Canine Companion. We love networking at NADA Show Expo! This is an ATI special live event.
THE EXPO HALL AT NADA IS ALWAYS PACKED WALL-TO-WALL WITH AN AMAZING ARRAY OF DEALER SERVICE PROVIDERS. In this roundtable, we talk to thought leaders from ACV Auctions, Black Book, Dealerslink, Lotpop, Orbee, & VINCUE. This is Tuesday Nights Live on ATI.
LotParty, helping dealerships move around their virtual lot.
Have Aged Cars Here Is How You Can Get Out Of It Maximizing Gross Lotpop.com #lotwalk
LotParty, helping dealerships move around their virtual lot.
2023 The Year Of Transition For Used Car Management Lotpop.com #first30 #lotwalk
LotParty, helping dealerships move around their virtual lot.
Middle Bucket And SUV Bleed Through. What We Are Seeing On Dealers Lots Lotpop.com #lotwalk
LotParty, helping dealerships move around their virtual lot.
What Used Car Will Look Like In 90 Day Imho Lotpop.com #weknowretail #lotwalk
LotParty, helping dealerships move around their virtual lot.
How Not To Manage Your Used Car Inventory Lotpop.com #first30 #lotwalk
LotParty, helping dealerships move around their virtual lot.
Come Back With Your Shield, Or On It. A Great Used Car Strategy Lotpop.com #lotwalk #first30
LotParty, helping dealerships move around their virtual lot.
Shopper Activity At Covid Shut Down Levels, Use Next 45 Days To Attack Lotpop.com
LotParty, helping dealerships move around their virtual lot.
Dealers And Gm's Don't Let Your Used Car Manager Have This Mindset #weknowretail Lotpop.com
LotParty, helping dealerships move around their virtual lot.
Your 31 - 60 Day Old Used Cars Will Define The Rest Of Your Year. Lotpop.com #first30 #usedcars
LotParty, helping dealerships move around their virtual lot.
Used Car Tip To Keep Your Inventory Moving The Next 60 - 90 Days. Lotpop.com
LotParty, helping dealerships move around their virtual lot.
Please Don't Do This To Try To Get More Used Car Sales Lotpop.com #weknowretail #lotwalk #first30
JASEN RICE, CEO & OWNER OF LOTPOP INC., ON RECENT ANNOUNCEMENTS OF FORD DIRECT VENDOR PARTNERSHIP, USED CAR STRATEGIES IN SPAIN, GROWTH OF LOTPOP UNIVERSITY, AND WHY "DECEMBER NUMBERS IN SEPTEMBER" ARE IMPORTANT TO WATCH. This is Cars On The Move on ATI.
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Fresh Sale Rate Up, Even Though Turn Around Time Is Higher...how Lotpop.com #lotwalk #switches
Have we been looking at CRMs all wrong?Jasen Rice, our guest on Auto Collabs, thinks so. Jasen is a veteran of the industry. He was selling 100% online at a time when AOL was still mailing Internet CD-ROMs to homes. Consequently, he's helped launch Digital Dealer, vAuto and much more. In his conversation with Paul J Daly and Kyle Mountsier, he dives deep into CRMs, conversion rates and a new way of thinking about leads.What we cover in this episode:4:00 Jasen started working in the industry in 1997 and was selling exclusively online by 1998. He shows the guys his Microsoft CarPoint Certification from back in the days.18:13 CRMs aren't looking at the right metrics. Jasen blows up some of the ways that CRMs use age of vehicle and age of lead in ways that simply don't make sense.24:37 In Jasen's mind, the Used Car Manager and Internet Director are the same person.“The Used Car Manager needs to be your Internet Director. They need to understand every lead and be just as responsible. I pull it up all the time. I said, “Guys, what would you do if a customer was in your showroom for 10 minutes and no one said ‘hi'? You would throw a chair through the window. But here's five leads that no one's called for 14 days, 10 days and 8 days. What do you do about that?”27:10 The power of switches.“A lot of times when you get a fresh car, we price it up 104-105%. We wait for photos to get done. So of course, we're not getting much activity on this car. But I'm showing dealers, you got a three day old car that you're at 105%. Fair enough, but you have no leads, but you got 10 switches, you got 10 Other people right now that you could call. They are interested in the segment in this price range, they don't need to know you're 105%. That Escape sold, will they take this Jeep Liberty? And even though it's 105%, it's still within their segment in their price point. So it's like your best salesman that sees the nice trade that came in yesterday, and he's on the phone with five people and he has it sold before it goes to the service department. Right? That's what you need to be doing with this too. There's opportunities here without having a race to the bottom and waiting till the pictures are done to get some eyeballs on this car.”Listen to the full episode for more insights and context from our conversation with Jasen Rice⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.Connect with Jasen RiceConnect with Lotpop
LotParty, helping dealerships move around their virtual lot.
Bad Headlines On Economy Does Not Mean You Can Not Be Optimistic Lotpop.com
LotParty, helping dealerships move around their virtual lot.
The Low Hanging Fruit Is Killing Your Processes, Inventory And Gross #lotwalk #first30 Lotpop.com
LotParty, helping dealerships move around their virtual lot.
Inventory Management Is Lead Management #weknowretail #lotwalk Lotpop.com (240p)
LotParty, helping dealerships move around their virtual lot.
Leads And Photos, What You Need To Be Doing With Your Used Cars Lotpop.com #lotwalk
LotParty, helping dealerships move around their virtual lot.
Internet Lead Metrics You Should Know But Do Not #weknowretail #lotwalk Lotpop.com
LotParty, helping dealerships move around their virtual lot.
Used Car Leads Down How To Increase Your Leads Per Car Without Spending More $$ Lotpop.com
LotParty, helping dealerships move around their virtual lot.
Back To The Basics For Inventory Management And Appraisals Lotpop.com Workthefacts.com
IT APPEARS THERE'S NO SHORTAGE OF SOFTWARE FOR DEALERS TO CHOOSE TO EVALUATE PROFITABILITY OF THEIR USED CAR INVENTORY; HOWEVER, THE ABILITY TO NAVIGATE SUCH OCEANS OF DATA IS WHERE EXPERTS LIKE JASEN RICE ARE INVALUABLE. This is Cars On The Move on ATI.
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If you want to see the charts go to this video https://youtu.be/ys6a_OBEWtU
LotParty, helping dealerships move around their virtual lot.
Why Looking At Your Total Leads Does Not Matter Until You Look Into This...lotpop.com #lotwalk workthefacts.com
BLACK BOOK, VINCUE, LOTPOP, PRIVACY4CARS, AUTOSLED, RAPID RECON, MOBILE DEALER DATA, BACKLOT CARS, FLICK FUSION, VEHICLE ACQUISITION NETWORK, & MORE. When Ty Thompson is live on location, he's ready to network with you. This is an ATI live special event.
LotParty, helping dealerships move around their virtual lot.
Here Is What March Could Look Like- Lotpop.com #weknowretail #lotwalk #first30 #wtf (240p)
IN THESE LEAN TIMES OF LIMITED INVENTORY (AND WITH SO MUCH TECHNOLOGICAL INNOVATION AND DATA SCIENCE FOR CAR DEALERS TO ACQUIRE VEHICLES), THE LAST THING A DEALER CAN AFFORD IS WAITING TO FIGURE OUT, "WHERE'S MY CAR?!" This is Tuesday Nights Live on ATI.
One of the most common problems with selling more used vehicles is Turn Around time, says LotPop founder, Jasen Rice.One of the things dealers often forget about is holding costs. How much does it cost to hold a vehicle in the "slot?" Some dealers are paying between $30 - $100 vehicles per day.Learn what you can do to overcome the expense of holding used vehicles for too long so that they turn over much quicker.Connect with Michael Cirillo:LinkedIn: https://www.linkedin.com/in/michaelcirillo Facebook: https://www.facebook.com/michaelcirillo Instagram: https://www.instagram.com/michaelcirillo Website: https://www.thedealerplaybook.com
Jasen Rice is the founder of LotPop.com, the wildly successful firm that helps dealers improve gross and volume. He's an expert at all things vehicle sales and merchandising, and joins the podcast to share his wisdom about how car dealers can improve their used vehicle sales process. A year ago (2020), Jasen joined the show to explain how used vehicle inventory would be the saving grace for dealers through the pandemic, and he was right. Today, he shares the best way for dealers to leverage the current (2021) used vehicle climate to grow their sales operation.Noteworthy topics from this episode:2:09 - Where do you see the auto industry heading in the next few years? What trends are you noticing?7:57 - Do the house prices affect auto sales? How does inflation play a role in the auto industry?9:56 - Are there tried and true processes that worked pre-pandemic and work currently?14:37 - What would you recommend for dealers with a shortage of inventory?19:19 - How many tools as a dealer would I need to be able to compete with Carvana and others?24:11 - What are the most common broken processes you have noticed?Connect with Jasen Rice:LinkedIn: https://www.linkedin.com/in/jasenrice Facebook: https://www.facebook.com/lotparty Connect with Michael Cirillo:LinkedIn: https://www.linkedin.com/in/michaelcirillo Facebook: https://www.facebook.com/michaelcirillo Instagram: https://www.instagram.com/michaelcirillo Website: https://www.thedealerplaybook.com
As a business leader, one must balance long and short term goals. But if your vision and processes are set up for checkers vs chess, you are potentially missing out of success. In episode 83, Jasen Rice, founder and CEO of Lotpop shares how he finds the balance to grow his busijess without losing sight of client experience. He shares how he develops processes that drive performance and how he holds his team accountable. Enjoy it!!! Please don't forget to subscribe, share and comment. Thanks for being part of the conversation!! About Jasen Rice: Jasen Rice began his career on the retail side in 1997 selling cars online, then running award-winning internet departments along with being a GSM of an independent used car dealer. His next 8+ years were spent on the vendor side as a Performance Manager for vAuto allowing him to visit thousands of dealers across the nation and train them on used car inventory management. He is happily married to Kelly since 1999, is the father of five children and loves to go camping and cycling. Connect with Jasen on Facebook or LinkedIn To learn about LotPop: https://lotpop.com/ About Glenn Pasch: "Everyone finds themselves in charge at some point in their lives. Yet many of us lack the skills to generate consistent results. My goal is to help you learn the skills to adapt and grow in your personal and business life.” Glenn Pasch is CEO of PCG Digital, a full service digital marketing agency that specializes in helping businesses create and deliver customers raving, recommending & returning for more. He is author of 2 books including "The Power of Connected Marketing" and has spoken and educated audiences throughout the US and internationally. Let's Connect: Linkedin: https://www.linkedin.com/in/glennpasch/ Personal Website http://glennpasch.com/ Company website: https://pcgdigital.com/
Starting your business is stressful enough. But what happens when it is time to hire employee #2 or #3? How do you overcome the fear of growing your business? In this episode, Jasen Rice, founder and CEO of Lotpop, a company that helps automotive dealer manage their inventory, shares his story of how he began the business and faced his fears of expanding.Jasen's story, while some may say is not uncommon, highlights his commitment to his clients. what also comes out in the conversation is Jasen's commitment to the well being of his employees. He focuses on providing a great work/life balance. Open, honest and passionate, this episode will bring great value to all who hear it. Enjoy it!!! Please don't forget to subscribe, share and comment. Thanks for being part of the conversation!!About Jasen Rice:Jasen Rice began his career on the retail side in 1997 selling cars online, then running award-winning internet departments along with being a GSM of an independent used car dealer. His next 8+ years were spent on the vendor side as a Performance Manager for vAuto allowing him to visit thousands of dealers across the nation and train them on used car inventory management. He finished his time with vAuto as a Director of Performance Management in the East and started his own company, Lotpop, in 2013.Jasen was featured on the cover of Digital Dealer in Oct. 2005 and awarded the 2006 AAISP (Association of Automotive Internet Sales Professionals) Professional Excellence Award. He's been a featured blogger for AutoSuccess Magazine and continues to speak at conferences every year. He is happily married to Kelly since 1999, is the father of five children and loves to go camping and cycling. Get his new book "WTF: Work the Facts" https://amzn.to/3rH2o1AConnect with Jasen on Facebook or LinkedInTo learn about LotPop: https://lotpop.com/About Glenn Pasch: "Everyone finds themselves in charge at some point in their lives. Yet many of us lack the skills to generate consistent results. My goal is to help you learn the skills to adapt and grow in your personal and business life.”Glenn Pasch is CEO of PCG Digital, a full service digital marketing agency that specializes in helping businesses create and deliver customers raving, recommending & returning for more. He is author of 2 books including "The Power of Connected Marketing" and has spoken and educated audiences throughout the US and internationally. Let's Connect: Linkedin: https://www.linkedin.com/in/glennpasch/Personal Website http://glennpasch.com/Company website: https://pcgdigital.com/