Podcasts about NCC

Thezi Mabuza, outgoing Deputy Commissioner of the National Consumer Commission spoke to Clarence about her time at the NCC. Views and News with Clarence Ford is the mid-morning show on CapeTalk. This 3-hour long programme shares and reflects a broad array of perspectives. It is inspirational, passionate and positive. Host Clarence Ford’s gentle curiosity and dapper demeanour leave listeners feeling motivated and empowered. Known for his love of jazz and golf, Clarrie covers a range of themes including relationships, heritage and philosophy. Popular segments include Barbs’ Wire at 9:30am (Mon-Thurs) and The Naked Scientist at 9:30 on Fridays. Thank you for listening to a podcast from Views & News with Clarence Ford Listen live on Primedia+ weekdays between 09:00 and 12:00 (SA Time) to Views and News with Clarence Ford broadcast on CapeTalk https://buff.ly/NnFM3Nk For more from the show go to https://buff.ly/erjiQj2 or find all the catch-up podcasts here https://buff.ly/BdpaXRn Subscribe to the CapeTalk Daily and Weekly Newsletters https://buff.ly/sbvVZD5 Follow us on social media: CapeTalk on Facebook: https://www.facebook.com/CapeTalk CapeTalk on TikTok: https://www.tiktok.com/@capetalk CapeTalk on Instagram: https://www.instagram.com/ CapeTalk on X: https://x.com/CapeTalk CapeTalk on YouTube: https://www.youtube.com/@CapeTalk567 See omnystudio.com/listener for privacy information.

About this Episode Many couples find themselves caught in unproductive loops of reactivity, defensiveness, and miscommunication, often rooted in old patterns and unhealed wounds. If you've ever felt stuck repeating the same arguments, or struggled to respond with empathy instead of reacting on autopilot, you're not alone. Conflict doesn't have to drive you and your partner apart. In fact, the way you handle disagreements might be the very thing that brings you closer together or pushes you further away. In this episode, you'll discover practical strategies for staying close through conflict by learning to respond rather than react. You'll hear about how early family dynamics shape our adult responses, why curiosity can be a game-changer, and why true empathy starts with self-compassion. Through insightful metaphors like comparing relationships to yoga practice or learning to slow down a speeding car—you'll find tools to recognize when you're becoming triggered, regulate your emotions, and open space for meaningful, connected conversations. Whether your relationship is feeling the strain of busy daily life or you simply want to deepen your ability to navigate challenges together, this episode offers actionable guidance for building lasting intimacy through the most difficult moments. Alyssa Scarano, LPC, NCC, is the Founder and Clinical Director of The Collective Therapy & Wellness. Known for her empathetic and compassionate approach, Alyssa views her work as a profound privilege—an opportunity to be invited into the most intimate and vulnerable parts of her clients' lives. Specializing in relationships, she is dedicated to helping individuals heal from childhood trauma, break generational patterns, and cultivate meaningful, authentic connections with others by first supporting them in fostering self-compassion. Check out the transcript of this episode on Dr. Jessica Higgin's website. Episode Highlights  07:24 How family of origin shapes our conflict responses. 10:51 Understanding childhood defense mechanisms' lasting impact in relationships. 11:52 Adaptive responses and personal growth. 15:25 Mindful resilience through yoga. 19:35 Impact of stress and daily life on relationship dynamics. 24:06 Mapping family history and trigger awareness in couples work. 28:51 Healing challenges and emotional triggers. 32:40 Relationship dynamics and challenges. 38:55 Managing emotions and setting boundaries when one partner does more emotional work. 41:43 Slowing down reactivity: practical tools for emotional awareness. 46:16 Concrete steps for repair and connection after conflict. Mentioned Shifting Criticism For Connected Communication Connect with Alyssa Scarano Websites: collective-therapy.com Facebook: facebook.com/collective.therapy.wellness Instagram: instagram.com/live.collective.wellness Connect with Dr. Jessica Higgins Facebook: facebook.com/EmpoweredRelationship  Instagram: instagram.com/drjessicahiggins  Podcast: drjessicahiggins.com/podcasts/ Pinterest: pinterest.com/EmpowerRelation  LinkedIn: linkedin.com/in/drjessicahiggins  Twitter: @DrJessHiggins  Website: drjessicahiggins.com   Email: jessica@drjessicahiggins.com If you have a topic you would like it to be discussed, please contact us by clicking on the “Ask Dr. Jessica Higgins” button here.  Thank you so much for your interest in improving your relationship.  Also, I would so appreciate your honest rating and review. Please leave a review by clicking here.  Thank you!   *With Amazon Affiliate Links, I may earn a few cents from Amazon, if you purchase the book from this link.

In this special episode of the Live Yes! With Arthritis podcast — recorded at the JA Family Summit — the Auslander family joins us to explore how JA impacts the family dynamic, the challenges it presents, ways to cope and build support, some silver linings and more. *Visit the Live Yes! With Arthritis Podcast episode page to get show notes, additional resources and read the full transcript: https://arthr.org/LiveYes_Ep134 (https://arthr.org/LiveYes_Ep134) * We want to hear from you. Tell us what you think about the Live Yes! With Arthritis Podcast. Get started by emailing podcast@arthritis.org (podcast@arthritis.org). Special Guest: Jessica Auslander, MA, PhD, LCMHC, LCAS, NCC, BC-TMH.

#222: Mark Batterson serves as the Lead Pastor of National Community Church (NCC) in Washington, DC. NCC also owns and operates Ebenezers Coffeehouse, The Miracle Theatre, the DC Dream Center, the Capital Turnaround, and Culture House as gathering places for the community and funding for Kingdom causes. Mark also serves as Lead Visionary for The Dream Collective, which equips and supports dreamers who long for revival in the church, reformation in the kingdom, and renaissance in culture.Mark holds a Doctor of Ministry degree from Regent University and is the the New York Times bestselling author of 25 books including The Circle Maker as well as In a Pit with a Lion on a Snowy Day, Wild Goose Chase, Double Blessing, Whisper, and, most recently, A Million Little Miracles and The Best Worst Day Ever, a children's book he wrote with his daughter, Summer.For more on Mark visit markbatterson.com as well as all social media platforms. Enjoy the show!

Summer rewind: Scott Demark, President and CEO of Zibi Community Utility, joins thinkenergy to discuss how our relationship with energy is changing. With two decades of expertise in clean energy and sustainable development, Scott suggests reimagining traditional energy applications for heating and cooling. He shares how strategic energy distribution can transform urban environments, specifically how district energy systems optimize energy flow between buildings for a greener future. Listen in.   Related links   ●     Scott Demark on LinkedIn: https://www.linkedin.com/in/scott-demark-83640473/ ●     Zibi Community Utility: https://zibi.ca/ ●     Markham District Energy Inc: https://www.markhamdistrictenergy.com/ ●     One Planet Living: https://www.bioregional.com/one-planet-living ●     Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/ ●     Hydro Ottawa: https://hydroottawa.com/en   To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405    To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl    To subscribe on Libsyn: http://thinkenergy.libsyn.com/  --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited    Follow along on Instagram: https://www.instagram.com/hydroottawa    Stay in the know on Facebook: https://www.facebook.com/HydroOttawa Keep up with the posts on X: https://twitter.com/thinkenergypod  ---- Transcript: Trevor Freeman  00:00 Hi everyone. Well, summer is here, and the think energy team is stepping back a bit to recharge and plan out some content for the next season. We hope all of you get some much needed downtime as well, but we aren't planning on leaving you hanging over the next few months, we will be re releasing some of our favorite episodes from the past year that we think really highlight innovation, sustainability and community. These episodes highlight the changing nature of how we use and manage energy, and the investments needed to expand, modernize and strengthen our grid in response to that. All of this driven by people and our changing needs and relationship to energy as we move forward into a cleaner, more electrified future, the energy transition, as we talk about many times on this show. Thanks so much for listening, and we'll be back with all new content in September. Until then, happy listening.   Trevor Freeman  00:55 Welcome to think energy, a podcast that dives into the fast changing world of energy through conversations with industry leaders, innovators and people on the front lines of the energy transition. Join me, Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at think energy at hydro ottawa.com, Hi everyone. Welcome back one of the overarching aspects of the energy transition that we have talked about several times on this show is the need to change our relationship with energy, to rethink the standard way of doing things when it comes to heating and cooling and transportation, et cetera. This change is being driven by our need to decarbonize and by the ongoing evolution and improvement of technology, more things are becoming available to us as technology improves. On the decarbonization front, we know that electrification, which is switching from fossil fuel combustions to electricity for things like space and water heating, vehicles, et cetera, is one of the most effective strategies. But in order to switch out all the end uses to an electric option, so swapping out furnaces and boilers for heat pumps or electric boilers, switching all gas cars to EVs, et cetera, in order to do that in a way that is affordable and efficient and can be supported by our electricity grid. We need to think about multi strategy approaches, so we can't just continue to have this one way power grid where every home, every business, every warehouse or office tower satisfies all of its energy needs all the time directly from the grid with no adaptability. That isn't the best approach. It's not going to be affordable or efficient. We're not going to be able to do it fast enough. The multi strategy approach takes into account things like distributed energy resources, so solar and storage, et cetera, which we've talked about many times on this show, but it also includes approaches like district energy. So district energy is rethinking how energy flows between adjacent buildings, looking for opportunities to capture excess energy or heat from one source and use that to support another, and that is the focus of today's conversation to help us dive into this topic, I'm really happy to welcome Scott demark to the show. Scott has been a champion of sustainability, clean energy solutions and energy efficiency in the Ottawa real estate and development industry for over 20 years now, he has overseen many high performance development projects, and was one of the driving forces behind the Zibi development in downtown Ottawa, and most applicable for today's conversation the renewable district energy system that provides heating and cooling to the Zibi site. Scott is the president and CEO of the Zibi community utility, as well as a partner at Theia partners. Scott the Mark, welcome to the show. Thanks. Nice to see you. Trevor, so Scott, why don't we start with definitions are always a good place to start. So when we talk about a district energy system, give us a high level overview of what exactly that means.   Scott Demark  04:15 Sure a district energy system is, is simply the connection or interconnection of thermal energy sources, thermal energy sinks. And so really, in practical terms, it means, instead of buildings having their own furnace and cooling system, buildings connect to a hydronic loop. A hydronic loop is just pipes filled with water, and then the heat or the cooling is made somewhere else, and that heat or lack of heat cooling is in a pipe. They push the pipe to the building, and then the pipe extracts the heat, or rejects the heat to that loop. And so it's simply an interconnection of. Uh, as it forces in sinks for federal energy.   Trevor Freeman  05:03 And I guess one of the important concepts here is that buildings often create heat, not just through a furnace or not just through the things that are meant to create heat, but, you know, server racks, computer server racks, generate a lot of heat, and that heat has to go somewhere. So oftentimes we're cooling buildings to remove heat that's being created in those buildings, and then other buildings nearby need to be heated in order to make that space comfortable.   Scott Demark  05:31 Is that fair to say? Yeah, absolutely. Trevor, so, a an office building in the city of Ottawa, big old government office building, you'll see a pretty big plume on the roof in the wintertime. That's not just kind of the flue gas from a boiler, but rather it is actually chillers are running inside to make cooling, and they're just selling that heat to the atmosphere, even on the coldest day of the year. So it's people, you know, people are thermal load. Computers are thermal load, and so is solar gain. You know, January is pretty dark period for us, meaning low angle sun, but by this time in a year, you know, at the end of February, there's a lot of heat in that sun. So a glass building absorbs a lot of sun an office building will lead cooling on the sunny side of that building a lot of the time, even in the dead of   Trevor Freeman  06:18 winter, yeah. So a district system, then, is taking advantage of the fact that heat exists, and we don't necessarily need to either burn fossil fuels, or, even if it's a, you know, a clean system, we don't have to expend energy to create heat, or create as much heat if we could move that heat around from where it's kind of naturally occurring to where we need   Scott Demark  06:41 it. That's right at the very core of a district energy system. You're going to move heat from a place that it's not wanted to a place that it is wanted. And so in our example of the office building, you know, on the February day with the sun shining in and the computers all running, that building's getting rid of heat. But right next door, say, there's a 20 story condo. Well, that 20 story condo needs heating and it also needs domestic hot water. So year round, domestic hot water represents 30, 35% of the heating load of any residential building, so at all times. So a district energy system allows you to take that heat away from the office building and give it to the residential building, instead of making the heat and and dissipating that heat to the atmosphere in the office building. So, yeah, it's, it's really a way to move, you know, from sources to sinks. That's, that's what a district energy system does well.   Trevor Freeman  07:37 So we've kind of touched on this a little bit, but let's dive right into, you know, we talk a lot on the show about the energy transition this, this push to one, move away from fossil fuel combustion to meet our energy needs, and two, shifting from a kind of static, centralized energy system like we have right now, big generators, large transmission lines, et cetera, to more of a two way flow, distributed energy system. What is the role of district energy systems within that transition? How do they help us get closer to that sort of reality that we talk about?   Scott Demark  08:15 I think the biggest way that they help is economies of scale. Okay, so by that, I'll explain that. Imagine there's a lot of technology that's been around a long time that is very scalable to the building level, but most of them are fossil fire. Okay, so the the cheapest way to heat a building in Ottawa is to put a gas fired boiler in. That's the cheapest capital cost, first cost, and it's also the cheapest operating cost, is to put a gas boiler in that industry is well established. There's lots of trades who could do it. There's lots of producers who make the boilers. When you start to try and think about the energy transition and think about what you may do to be different, to be lower carbon, or to be zero carbon, those industries are, are just starting right? Those industries don't exist. They don't have the same depth, and so they don't have the same cost structure, and oftentimes they don't scale well down to the building. And therefore a district energy system aggregates a bunch of load, and so you can provide a thermal energy so at scale that becomes affordable. And that is, you know, a very good example of that would be where, you know, you might want to go and and recover heat from some process. And we'll talk about Zibi as the example. But if you want to go recover heat from some process and bring it in, it doesn't make sense to run a pipeline to a source to heat one building. You can't make financial sense of it, but if you're heating 20 buildings, that pipeline, all of a sudden makes sense to take waste heat from somewhere, to move it somewhere else. The other advantage is that truly, district energy systems are agnostic to their inputs and outputs for heat. So once you. Establish that hydronic loop, that interconnection of water pipes between buildings. What the source and what the source is doesn't matter. So you may have, at one point, built a district energy system, and Markham District Energy System is a great example of this. Markham district energy system was built on the concept of using a co generation facility. So they burned natural gas to make electricity. They sold electricity to the grid, and they captured all the waste heat from that generation, and they fed it into a district energy system. Well here we are, 20 plus years later, and they're going to replace that system, that fossil fired system Augment, not fully replaced, but mostly replace that system with a sewer coupled energy recovery and drive those heat recovery chillers to a sewer system. So they're putting a very green solution in place of a former fossil solution. They don't to rip up the pipes. They don't have to change anything in the buildings. They only have to change that central concept now, again, Markham could never do that at a one building scale. They're only that at the community scale.   Trevor Freeman  11:08 So you mentioned, I want to pick on something you said there. You talked about a sewer heat energy system. They're pulling heat from the sewer. Just help our listeners understand high level kind of, why is there heat there for us to pull like, what's the what's the source there?   Scott Demark  11:26 Yeah, so when we shower, when we flush toilets, all, all of that is introducing heat into a sewer system. So we're collecting heat from everybody's house into the sewer system. The sewer system also sits below the frost line. So call it Earth coupled. You know, it's the earth in Ottawa below the frost line sits around eight, eight and a half c and so at that temperature and the temperature of flushing toilets we we essentially get a sewer temperature in the on the coldest day of the year, but it's around 1010, and a half degrees Celsius. And obviously, for lots of the year, it's much warmer than that. And so I think, you know, a lot of people are kind of familiar with the concept of geo exchange energy, or that. Lot of people call it geothermal. But geo exchange where you might drill down into the earth, and you're taking advantage of that 888, and a half degrees Celsius. So you're exchanging heat. You can reject heat to the earth, or you can absorb heat from the earth. Well, this is the same idea, but you accept or reject from this sewer. But because the sewer is relatively shallow, it is cheaper to access that energy, and because it's warm, and on the coldest day, a couple of degrees make a big difference. Trevor and most of the years so much warmer, you're really in a very good position to extract that heat, and that's all it is. You. You are just accepting or rejecting heat. You don't use the sewage itself. It doesn't come into your building. You have a heat exchanger in between. But that's what you do.   Trevor Freeman  12:58 I agree. And we've talked before on the show about the idea that you know, for an air source, heat pump, for example, you don't need a lot of heat energy to extract energy from the air. It can be cold outside, and there is still heat energy in the air that you can pull and use that to heat a building, heat water, whatever. So same concept, except you've got a much warmer source of energy, I guess. Yeah, exactly. And you know, Trevor, when you look at the efficiency curves of those air source heat pumps, you know, they kind of drop off a cliff at minus 20. Minus 22 In fact, you know, five or six years ago, they that that was dropping off at minus 10. So we've come a long way in air source heat pumps. But imagine on that coldest, coldest day of the year, you're still your source is well above zero, and therefore your efficiency. So the amount of electricity you need to put into the heat pump to get out the heat that you need is much lower, so it's a way more efficient heat exchange. Great. Thanks for that, Scott. I know that's a bit of a tangent here, but always cool to talk about different ways that we're coming up with to heat our buildings. So back to district energy, we've talked through some of the benefits of the system. If I'm a building owner and I'm have the decision to connect to a system that's there, or have my own standalone, you know, traditional boiler, whatever the case may be, or even in a clean energy want to heat pump, whatever. What are the benefits of being on a district system versus having my own standalone system for just my building?   Scott Demark  14:30 Yeah, so when you're wearing the developers hat, you know they're really looking at it financially, if they have other goals around sustainability. Great that will factor into it, but most of them are making decisions around this financially. So it needs to compete with that. That first cost that we talked about the easiest ways, is boilers, gas fired boilers is the cheapest way. And so they're going to look to see it at how. Does this compare to that? And so I think that's the best way to frame it for you. And so the difference here is that you need to install in your building a cooling system and a heating system. In Ottawa, that cooling system is only used for a few months a year, and it's very expensive. It takes up space, whether you're using a chiller and a cooling tower on the roof, or using a dry cooler, it takes up roof space, and it also takes up interior space. If you do have a cooling tower, you have a lot of maintenance for that. You need to turn it on and turn it off in the spring, on and fall, etc, just to make sure all that happens. And you need to carry the life cycle of that boiler plant you need to bring gas infrastructure into your building. You generally need to put that gas boiler plant high in your building, so, so up near the top, and that's for purposes of venting that properly. Now, that's taking real estate, right? And it's taking real estate on the area that's kind of most advantageous, worth the most money. So you might lose a penthouse to have a boiler and chiller room up there. And you also, of course, lose roof space. And today, we really do try to take advantage of those rooftop patios and things. Amenities are pretty important in buildings. And so when I compare that to district energy at the p1 level p2 level in your building, you're going to have a small room, and I really do mean small where the energy transfer takes place, you'll have some heat exchangers. And small you might have a space, you know, 10 or 12 feet by 15 to 18 feet would be big enough for a 30 story tower. So a small room where you do the heat exchange and then Trevor, you don't have anything in your building for plant that you would normally look after. So when you look at the pro forma for owning your building over the lifetime of it, you don't have to maintain boilers. You don't have to have boiler insurance. You don't have to maintain your chillers. You don't have to have lifecycle replacement on any of these products. You don't need anybody operating, those checking in on the pressure vessels. None of that has to happen. All of that happens on the district energy system. So you're really taking something you own and operate and replacing that with a service. So district energy is a service, and what, what we promised to deliver is the heating you need and the cooling you need. 24/7 you second thing you get is more resilience. And I'll explain that a little bit. Is that in a in a normal building, if you if the engineers looked at it and said you need two boilers to keep your building warm, then you're probably going to install three. And that is kind of this n plus one sort of idea, so that if one boilers goes down, you have a spare and you need to maintain those. You need to pay for that. You need to maintain those, etc. But in district energy system, all that redundancy is done in the background. It's done by us, and we have significantly more redundancy than just n plus one in this example. But overall, you know, if you have 10 buildings on your district energy system, each of those would have had n plus one. We don't have n plus 10 in the plant. And so overall, the cost is lower, I would say, if you look at it globally, except the advantages you do have better than N plus one in the plan, so we have higher resiliency at a lower cost.   Trevor Freeman  18:26 So we know there's no such thing as a miracle solution that works in all cases. What are the the best use cases for district energy system? Where does it make a lot of sense.   Scott Demark  18:37 Yeah, in terms some, in some ways the easiest thing, spray work doesn't make sense. So, so it doesn't make sense in sprawling low rise development. So the cost of that hydronic loop, those water pipes, is high. They have to fit in the roadway. It's civil work, etc. And so you do need density. That doesn't mean it has to be high rise density. You know, if you look at Paris, France, six stories, district energy, no problem. There's there's lots and lots of customers for that scale of building. It doesn't have to be all high rise, but it does. District energy does not lend itself well to our sprawling style of development. It's much more suited to a downtown setting. It also kind of thrives where there's mixed use, you know, I think the first example we're talking about is office building shedding heat, residential building needing heat, you know, couple that with an industrial building shedding heat. You know, the these various uses, a variety of uses on a district energy system is the best because its biggest advantage is sharing energy, not making energy. And so a disparity of uses is the best place to use that, I think the other, the other thing to think about, and this is harder in Canada than the rest of the world. Is that, you know, it's harder on a retrofit basis, from a cost perspective, than it is in a in a new community where you can put this in as infrastructure, day one, you're going to make a big difference. And I'll, you know, give a shout out to British Columbia and the Greater Vancouver area. So the district, you know, down in the Lower Mainland, they, they kind of made this observation and understood that if they were going to electrify then District Energy gave economies of scale to electrify that load. And they do a variety of things, but one of the things they do is, is kind of district geo exchange systems, so, so big heat pumps coupled to big fields, and then bring heat a bunch of buildings. But these are Greenfield developments Trevor. So as they expand their suburbs, they do need to build the six stories. They very much have kind of density around parks concepts. So now Park becomes a geo field, density around the geo field, but this infrastructure is going in the same time as the water pipes. It's going in at the same time as the roads, the sidewalks, etc, you can dramatically reduce your cost, your first cost related to that hydro loop, if you're putting it in the same time you're doing the rest of the services.   Trevor Freeman  21:15 So we're not likely to see, you know, residential neighborhoods with single family homes or multi unit homes, whatever, take advantage of this. But that sort of low rise, mid rise, that's going to be more of a good pick for this. And like you said, kind of development is the time to do this. You mentioned other parts of the world. So district energy systems aren't exactly widespread. In Canada, we're starting to see more of them pop up. What about the rest of the world? Are there places in the world where we see a lot more of this, and they've been doing this for a long time?   Scott Demark  21:47 Yeah. So I'd almost say every everywhere in the northern hemisphere, except North America, has done much more of this. And you know, we really look to kind of Scandinavia as the gold standard of this. You look to Sweden, you look to Denmark, you look to Germany. Even there's, there's a lot of great examples of this, and they are typically government owned. So they are often public private partnerships, but they would be various levels of government. So you know, if you, if you went to Copenhagen, you'd see that the municipality is an owner. But then their equivalent of a province or territory is, is actually a big part of it, too. And when they built their infrastructure ages ago, they did not have an easy source of fossil fuels, right? And so they need to think about, how can we do this? How can we share heat? How can we centralize the recovery of heat? How can we make sure we don't waste any and this has just been ingrained in them. So there's massive, massive District Energy loops, interconnecting loops, some owned by municipalities, some of them probably, if you build a factory, part of the concept of your factory, part of the pro forma of your factory is, how much can I sell my waste heat for? And so a factory district might have a sear of industrial partners who own a district energy loop and interfaces with the municipal loop, all sort of sharing energy and dumping it in. And so that's, you know, that's what you would study. That's, that's where we would want to be. And the heart of it is just that, as I said, we've really had, you know, cheap or, you know, really cheap fossil fuels. We've had no price on pollution. And therefore what really hasn't needed to happen here, and we're starting to see the need for that to happen here.   Trevor Freeman  23:46 It's an interesting concept to think of, you know, bringing that factory example in, instead of waste heat or heat as a byproduct of your process being a problem that you need to deal with, something, you have to figure out a way to get rid of it becomes almost an asset. It's a it's a, you know, convenient commodity that's being produced regardless, that you can now look to sell and monetize.   Scott Demark  24:10 Yeha, you go back to the idea of, like, what are the big benefits of district energy? Is that, like, if that loop exists and somebody knows that one of the things the factory produces is heat, well, that's a commodity I produce, and I can, I can sell it if I have a way to sell it right here, you know, we're going to dissipate it to a river. We may dissipate it to the atmosphere. We're going to get rid of it. Like you said, it's, it's, it's waste in their minds, and in Europe, that is absolutely not waste.   Trevor Freeman  24:36 And it coming back to that, you know, question of, where does this make sense? You talked about mixed use, and it's also like the, you know, the temporal mixed use of someone that is producing a lot of heat during the day, when the next door residential building is empty, then when they switch, when the factory closes and the shift is over and everybody comes home from work. So that's when that building needs heat, that's when they want to be then taking that heat two buildings next to each other that both need heat at the same time is not as good a use cases when it's offset like that.   Scott Demark  25:10 Yeah, that's true. And lots of District Energy Systems consider kind of surges and storage. I know our system at CB has, has kind of a small storage system related to the domestic hot water peak load. However, you can also think of the kilometers and kilometers and kilometers of pipes full of water as a thermal battery, right? So, so you actually are able to even out those surges you you let the temperature the district energy system rise when that factory is giving all out all kinds of heat, it's rising even above the temperature you have to deliver it at. And then when that heat comes, you can draw down that temperature and let the whole district energy system normalize to its temperature again. So you do have an innate battery in the in the water volume that sits in the district energy system, very cool.   Trevor Freeman  26:04 So you've mentioned Zibi a couple of times, and I do want to get into that as much as we're talking about other parts of the world. You know having longer term district energy systems. Zibi, community utility is a great example, right here in Ottawa, where you and I are both based of a district energy system. Before we get into that, can you, just for our listeners that are not familiar with Zibi, give us a high level overview of of what that community is, its location, you know, the goals of the community, and then we'll talk about the energy side of things.   Scott Demark  26:34 Sure. So Zibi was formerly Domtar paper mills. It's 34 acres, and it is in downtown Ottawa and downtown Gatineau. About a third of the land masses is islands on the Ontario side, and two thirds of the land mass is on the shore, the north shore of the Ottawa River in Gatineau, both downtown, literally in the shadows of Parliament. It is right downtown. It was industrial for almost 200 years. Those paper mills shut down in the 90s and the early 2000s and my partners and I pursued that to turn it from kind of this industrial wasteland, walled off, fenced off, area that no one could go into. What we're hoping will be kind of the world's most sustainable urban community, and so at build out, it will house, you know, about six, 7000 people. It will be four and a half million square feet, 4.24 point 4, million square feet of development. It is master planned and approved and has built about, I think we're, at 1.1 million square feet. So we're about quarter built out now. 10 buildings are done and connected to the district energy system there. And really, it's, it's an attempt to sort of recover land that was really quite destroyed. You can imagine it was a pretty polluted site. So the giant remediation plan, big infrastructure plan, we modeled this, this overall sustainability concept, over a program called one planet living which has 10 principles of sustainability. So you know, you and I are talking a lot about carbon today, but there's also very important aspects about affordability and social sustainability and lifestyle, and all of those are incorporated into the one planet program, and encourage people to look up one planet living and understand what it is, and look at the commitments that we've made at CV to create a sustainable place. We issue a report every year, kind of our own report card that's reviewed by a third party, that explains where we are on our on our mission to achieve our goal of the world's most sustainable   Trevor Freeman  28:57 community. Yeah. And so I do encourage people to look at one planet living. Also have a look at, you know, the Zibi website, and it's got the Master Plan and the vision of what that community will be. And I've been down there, it's already kind of coming along. It's amazing to see the progress compared to who I think you described it well, like a bit of an industrial wasteland at the heart of one of the most beautiful spots in the city. It was really a shame what it used to be. And it's great to see kind of the vision of what it can become. So that's awesome.   Scott Demark  29:26 Yeah, and Trevor, especially now that the parks are coming along. You know, we worked really closely with the NCC to integrate the shoreline of ZV to the existing, you know, bike path networks and everything. And, you know, two of the three shoreline parks are now completed and open to the public and and they're stunning. And, you know, so many Ottawa people have not been down there because it's not a place you think about, but it's one of the few places in Ottawa and Gatineau where you can touch the water, you know, like it's, it's, it's stunning. Yeah, very, very cool.   Trevor Freeman  29:57 Okay, so the. The the next part of that, of course, is energy. And so there is a district energy system, one of the first kind of, or the most recent big energy. District Energy Systems in Ottawa. Tell us a little bit about how you are moving energy and heating the Zibi site.   Scott Demark  30:17 Yeah. So, first I'll say, you know, we, we, we studied different ways to get to net zero. You know, we had, we had a goal of being a zero carbon community. There are low carbon examples, but a zero carbon community is quite a stretch. And even when you look at the Scandinavian examples, the best examples, they're missing their they're missing their energy goals, largely because some of the inputs that are District Energy System remain fossil, but also because they have trouble getting the performance out of the buildings. And so we looked at this. We also know from our experience that getting to zero carbon at the building scale in Ottawa is very, very difficult. Our climate's tough, super humid, super hot summer, very cold, very dry, winter, long winter. So it's difficult at the building scale. It's funny Trevor, because you'd actually have an easier time getting to zero carbon or a passive house standard in affordable housing than you do at market housing, and that's because affordable housing has a long list of people who want to move in and pay rents. You can get some subsidies for capital, and the people who are willing to pay rent are good with smaller windows, thicker walls, smaller units, and pass trust needs, all those kinds of things. So when down at Zibi, you're really selling views. You're competing with people on the outside of Zibi, you're building almost all glass buildings. And so it's really difficult to find a way to get to zero carbon on the building scale. So that moved us to district energy for all the reasons we've talked about today already. And so when we looked at it for Zibi, you really look at the ingredients you have. One of the great things we have is we're split over the border. It's also a curse. But split over the border is really interesting, because you cannot move electricity over that border, but you can move thermal energy over that border. And so for us, in thinking about electrifying thermal energy, we realized that if we did the work in Quebec, where there is clean and affordable electricity, we could we could turn that into heat, and then we could move heat to Ontario. We could move chilled water to Ontario. So that's kind of ingredient, one that we had going for us there. The second is that there used to be three mills. So originally, don't target three mills. They sold one mill. It changed hands a few times, but It now belongs to Kruger. They make tissue there so absorbent things, Kleenexes and toilet paper, absorbent, anything in that tissue process. That's a going concern. So you can see that on our skyline. You can see, on cold days, big plumes of waste heat coming out of it. And so we really saw that as our source, really identified that as our source. And how could we do that? So going back to the economies of scale, is could we send a pipeline from Kruger, about a kilometer away, to Zibi? And so when we were purchasing the land, we were looking at all the interconnections of how the plants used to be realized. There's some old pipelines, some old easements, servitudes, etc. And so when we bought the land, we actually bought all of those servitudes too, including a pipeline across the bridge. Canadian energy regulator licensed across the bridge into Ontario. And so we mixed all these ingredients up, you know, in a pot and came up with our overall scheme. And so that overall scheme is is relatively simple. We built an energy recovery station at Kruger where, just before their effluent water, like when they're finished in their process, goes back to the river. We have a heat exchanger there. We extract heat. We push that heat in a pipe network over to Zibi. At Zibi, we can upgrade that heat using heat recovery chillers to a useful temperature for us, that's about 40 degrees Celsius, and we push that across the bridge to Ontario, all of our buildings in Ontario then have fan coil units. They use that 40 degree heat to heat buildings. The return side of that comes back to Quebec. And then on the Quebec side, we have a loop. And all of our buildings in the Quebec side then use heat pumps so we extract the last bit of heat. So imagine you you've returned from a fan coil, but you're still slightly warm. That slightly warm water is enough to drive a heat pump inside the buildings. And then finally, that goes back to Kruger again, and Kruger heats it back up with their waste heat and comes back. So that's our that's our heating loop. The cooling side is coupled to the Ottawa River. And so instead of us, we. Rejecting heat to the atmosphere through cooling towers. Our coolers are actually coupled to the river. That's a very tight environmental window that you can operate in. So we worked with the Ministry of the Environment climate change in Quebec to get our permit to do it. We can only be six degrees difference to the river, but our efficiency is on average, like on an annual basis, more than double what it would be to a cooling tower for the same load. So we're river coupled, with respect to cooling for the whole development, and we're coupled to Kruger for heating for the whole development. And what that allows us to do is eliminate fossil fuels. Our input is clean Quebec electricity, and our output is heating and cooling.   Trevor Freeman  35:44 So none of the buildings, you know, just for our listeners, none of the buildings have any sort of fossil fuel combustion heating equipment. You don't have boilers or anything like that. Furnaces in these in these buildings?   Scott Demark  35:54 No boilers, no chillers, no. that's awesome. And   Trevor Freeman  35:58 That's awesome. And just for full transparency, I should have mentioned this up front. So the Zibi community utility is a partnership between Zibi and Hydro Ottawa, who our listeners will know that I work for, and this was really kind of a joint venture to figure out a different approach to energy at the Zibi site.   Scott Demark  36:16 Yeah, that's right. Trevor, I mean the concept, the concept was born a long time ago now, but the concept was born by talking to hydro Ottawa about how we might approach this whole campus differently. You know, one of hydro Ottawa companies makes electricity, of course, Chaudière Falls, and so that was part of the thinking we thought of, you know, micro grids and islanding this and doing a lot of different things. When Ford came in, and we were not all the way there yet, and made changes to Green Energy Act, it made it challenging for us to do the electricity side, but we had already well advanced the thermal side, and hydro, you know, hydro makes a good partner in this sort of thing, when a when a developer tells someone, I'd like you to buy a condo, and by the way, I'm also the district energy provider that might put some alarm bells up, but you put a partnership in there with a trusted, long term utility partner and explain that, you know, it is in the in the public interest. They're not going to jack rates or mess with things, and then obviously just hydro has had such a long operating record operating experience that they really brought sort of an operations and long term utility mindset to our district energy system.   Trevor Freeman  37:35 So looking at a system like the Zippy community utility or other district energy systems. Is this the kind of thing that can scale up over time? And, you know, I bring this up because you hear people talk about, you know, a network of district energy systems across a city or across a big geographic area. Are these things that can be interconnected and linked, or does it make more sense as standalone district energy systems in those conditions that you talked about earlier.   Scott Demark  38:06 Very much the former Trevor like and that's, you know, that's where, you know, places like Copenhagen are today. It's that, you know, there was, there was one district energy system, then there was another, then they got interconnected, then the third got added. And then they use a lot of incineration there in that, in that part of the world, clean incineration for garbage. And so then an incinerator is coming online. And so that incinerators waste heat is going to be fed with a new district energy loop, and some other factory is going to use the primary heat from that, and then the secondary heat is going to come into the dictionary system. Disciplinary system. So these things are absolutely expandable. They're absolutely interconnectable. There are temperature profiles. There's modern, modern thoughts on temperature profiles compared to older systems. Most of the old, old systems were steam, actually, which is not the most efficient thing the world. But that's where they started and so now you can certainly interconnect them. And I think that the example at Zibi is a decent one, because we do have two kinds of systems there. You know, I said we have fan coil units in in the Ontario side, but we have heat pumps on the other side. Well, those two things, they can coexist, right? That's there. Those two systems are operating together. Because the difference, you know, the difference from the customer's perspective in those two markets are different, and the same can be true in different parts of the city or when different sources and sinks are available. So it is not one method of doing district energy systems. What you do is you examine the ingredients you have. I keep saying it, but sources and sinks? How can I look at these sources and sinks in a way that I can interconnect them and make sense? And sometimes that means that a source or a sink might be another district energy system.   Trevor Freeman  39:59 Yeah. Yeah, yeah, systems that maybe work in parallel to each other, in cooperation with each other. Again, it's almost that temporal need where there's load high on at one point in time and low on the other point in time. Sharing is a great opportunity.   Scott Demark  40:14 Yeah, absolutely great.   Trevor Freeman  40:17 Okay, last question for you here, Scott, what is needed, maybe from a regulatory or a policy lens to encourage more implementation of district energy systems. How do we see more of these things happen here in Canada or in   Scott Demark  40:32 North America? The best way to put this, the bureaucracy has been slow to move, is, is what I'll say, and I'll use Zibi as that example. When we, when we pitched the district energy system at Zibi, we had to approach the City of Ottawa, and we had to approach the city of Gatineau, the City of Ottawa basically said to us, No, you can't put those in our streets. Engineering just said, no, no, no, no. And so what we did at Zibi is we actually privatized our streets in order to see our vision through, because, because Ottawa wasn't on board, the city of Gatineau said, Hmm, I'm a little worried. I want you to write protocols of how you will access your pipes, not our pipes. I want to understand where liability ends and starts and all of this kind of stuff. And we worked through that detail slowly, methodically, with the city of Gatineau, and we came to a new policy on how district energy could be in a public street and Zibi streets are public on the Gatineau side today. You know, come forward 10 years here, and the City of Ottawa has a working group on how to incorporate District Energy pipes into streets. We've been able to get the City of Ottawa to come around to the idea that we will reject and accept heat from their sewer. You know, hydro Ottawa, wholly owned company of the City of Ottawa, has an active business in district energy. So Trevor, we've come really far, but it's taken a long time. And so if you ask me, How can we, how can accelerate district energy, I think a lot of it has to do with the bureaucracy at municipalities. And you know, we're we see so much interest from the Federation of Canadian municipalities, who was the debt funder for ZCU. We have multiple visits from people all over Canada, coming to study and look at this as an example. And I'm encouraged by that. But it's also, it's also not rocket science. We need to understand that putting a pipe in a street is kind of a just, just a little engineering problem to solve, whereas putting, you know, burning fossil fuels for these new communities and putting in the atmosphere like the genies out of the bottle, right? Like and unfortunately, I think for a lot of bureaucrats, the challenge at the engineering level is that that pipe in the street is of immediate, complex danger to solving that problem, whereas it's everybody's problem that the carbons in the atmosphere. So if we could accelerate that, if we could focus on the acceleration of standards around District Energy pipes and streets, the rights of a district energy company to exist, and not to rant too much, but give you an example, is that a developer is required to put gas infrastructure into a new community, required, and yet you have to fight to get a district energy pipe in the street. So there needs to be a change of mindset there, and, and we're not there yet, but that's where we need to go.   Trevor Freeman  43:54 Yeah. Well, the interesting, you know, in 10 years, let's talk again and see how far we come. Hopefully not 10 years. Hopefully it's more like five, to see the kind of change that you've seen in the last decade. But I think that the direction is encouraging. The speed needs a little bit of work. But I'm always encouraged to see, yeah, things are changing or going in the right direction, just slowly. Well, Scott, we always end our interviews with a series of questions to our guests, so as long as you're okay with it, I'll jump right into those. So the first question is, what is a book you've read that you think everybody should read?   Scott Demark  44:29 Nexus, which is by Harari. He's the same author that wrote sapiens. Lots of people be familiar with sapiens. And so Nexus is, is really kind of the history of information networks, like, how do we, how do we share and pass information? And kind of a central thesis is that, you know, information is, is neither knowledge nor truth. It is information, and it's talking a lot about in the age of AI. Uh, how are we going to manage to move information into truth or knowledge? And I think it, you know, to be honest, it kind of scared the shit out of me reading it kind of how, how AI is impacting our world and going to impact our world. And what I thought was kind of amazing about it was that he, he really has a pretty strong thesis around the erosion of democracy in this time. And it's, it was, it was really kind of scary because it was published before the 2024 election. And so it's, it's really kind of a, both a fascinating and scary read, and I think really something that everybody should get their head around.   Trevor Freeman  45:47 It's, yeah, there's a few of those books recently that I would clear or classify them as kind of dark and scary, but really important or really enlightening in some way. And it kind of helps you, you know, formalize a thought or a concept in your head and realize, hey, here's what's happening, or gives you that kind of the words to speak about it in this kind of fraught time we're in. So same question, but for a movie or a show, is there anything that you think everybody should watch.   Scott Demark  46:16 That's harder, I think, generally from watching something, it's for my downtime or own entertainment, and pushing my tastes on the rest of the world, maybe not a great idea. I if I, if I'm, if I'm kind of doing that, I tend to watch cooking shows, actually, Trevor so like, that's awesome. I like ugly, delicious. I love Dave Chang. I like, I like mind of a chef creativity partnership. So those kind of things I'd say more so if there was something to like that, I think somebody else should, should watch or listen to, I have, I have a real love for Malcolm Gladwell podcast, revisionist history. And so if I thought, you know, my watching habits are not going to going to expand anybody's brain, but I do think that Malcolm's perspective on life is really a healthy it's really healthy to step sideways and look at things differently. And I would suggest, if you have never listened to that podcast. Go to Episode One, season one, and start there. It's, it's, it's fantastic.   Trevor Freeman  47:26 Yeah, I agree. I'll echo that one. That's one of my favorites. If we were to offer you or not, but if we were to offer you a free round trip flight, anywhere in the world, where would you go?   Scott Demark  47:38 That's hard, so much flight guilt. You know.   Trevor Freeman  47:42 I know it's a hard assume that there's carbon offset to it.   Scott Demark  47:47 It's an electric plane.   Trevor Freeman  47:48 That's right, yeah.s   Scott Demark  47:49 My family, had a trip planned in 2020 to go to France and Italy. My two boys were kind of at the perfect age to do that. It would have been a really ideal trip. And so I've still never been to either those places. And if I had to pick one, probably Italy, I would really like to see Italy. I think it would be a fantastic place to go. So probably, probably Italy.   Trevor Freeman  48:12 My favorite trip that I've ever done with my wife and our six month old at the time was Italy. It was just phenomenal. It was a fantastic trip. Who's someone that you admire?   Scott Demark  48:25 I have a lot of people. Actually have a lot of people in this in this particular space, like, what would I work in that have brought me here to pick to pick one, though I'd probably say Peter Busby. So. Peter Busby is a mentor, a friend, now a business partner, but, but not earlier in my career. Peter Busby is a kind of a one of the four fathers, you know, if you will, of green design in Canada. He's an architect, Governor General's Award winning architect, actually. But I think what I what I really, really appreciate about Peter, and always will, is that he was willing to stand up in his peer group and say, Hey, we're not doing this right. And, you know, he did that. He did that in the early 80s, right? Like we're not talking he did it when it cost his business some clients. He did it when professors would speak out against him, and certainly the Canadian Association of architecture was not going to take any blame for the shitty buildings that have been built, right? And he did it, and I remember being at a conference where Peter was getting a Lifetime Achievement Award from the Canadian architects Association. And so he's standing up, and people are all super proud of him. They're talking about his big life. And he. He, he, he kind of belittled them all and said, You're not doing enough. We're not doing enough like he's still he's still there. He's still taking the blame for where things are, and that things haven't moved fast enough, and that buildings are a massive part of our carbon problem, and probably one of the easier areas to fix. You know, we're talking about electric planes. Well, that's a that's a lot more difficult than it is to recover energy from a factory to heat a community, right? I admire him. I learned things from him all the time. He's got a great book out at the moment, actually, and, yeah, he'd be right up there on my in my top list, awesome.   Trevor Freeman  50:44 What is something about the energy sector or its future that you're particularly excited about?   Scott Demark  50:48 You wished you asked me this before the election. I'm feeling a little dark. Trevor, I think there needs to be a price on pollution in the world needs to be a price on pollution in America, in Canada, and I'm worried about that going away. In light of that, I'm not I'm not super excited about different technologies at the moment. I think there are technologies that are helping us, there are technologies that are pushing us forward, but there's no like silver bullet. So, you know, a really interesting thing that's coming is kind of this idea that a small nuclear reactor, okay, very interesting idea. You could see its context in both localized electricity production, but all the heat also really good for district entry, okay, so that's an interesting tech. It obviously comes with complications around security and disposal, if you like, there's our nuclear industry has been allowed to drink like, it's all complicated. So I don't see one silver bullet in technology that I'm like, That's the answer. But what I do see, I'll go back to what we were talking about before is, you know, we had to turn this giant ship of bureaucracy towards new solutions. Okay, that's, that's what we had to do. And now that it's turned and we've got it towards the right course, I'm encouraged by that. I really am. You know, there are champions. And I'll, I'll talk about our city. You know, there's champions in the City of Ottawa who want to see this happen as younger people have graduated into roles and planning and other engineering roles there. They've grown up and gone to school in an age where they understand how critical this climate crisis is, and they're starting to be in positions of power and being in decision making. You know, a lot of my career, we're trying to educate people that there was a problem. Now, the people sitting in those chairs, it, they understand there's a problem, and what can they do about it? And so I am, I am excited that that the there is a next generation sitting in these seats, making decisions, the bureaucracy, the ship is, is almost on course to making this difference. So, so I do think that's encouraging. We have the technology. We really do. It's not rocket science. We just need to get through, you know, the bureaucracy barriers, and we need to find ways to properly finance it.   Trevor Freeman  53:22 Great. I think that's a good place to wrap it up. Scott, thanks so much for your time. I really appreciate this conversation and shedding a little bit of light, not just on the technical side of district energy systems, but on the broader context, and as you say, the bureaucracy, the what is needed to make these things happen and to keep going in that right direction. So thanks a lot for your time. I really appreciate it.   Scott Demark  53:43 Thank you, Trevor, good to see you.   Trevor Freeman  53:45 All right. Take care.   Trevor Freeman  53:47 Thanks for tuning in to another episode of the think energy podcast. Don't forget to subscribe. Wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps to spread the word. As always, we would love to hear from you, whether it's feedback, comments or an idea for a show or a guest, you can always reach us at thinkenergy@hydroottawa.com.

Lo scorso aprile, il governo italiano ha notificato alla Commissione Europea una bozza del cosiddetto “decreto piattaforme” che disciplina l’attività delle piattaforme tecnologiche di intermediazione tra domanda e offerta di servizi taxi e NCC, noleggio con conducente, come Uber. Questo provvedimento imporrebbe alle piattaforme obblighi capaci di incidere non solo sull’operatività del servizio, rendendolo scarsamente attrattivo, ma anche sulla possibilità degli stessi di accedere al mercato. Per Bruxelles tutto questo violerebbe le regole del mercato unico. Ma sarà davvero così?

Christina Kantzavelos is a neurodivergent, and first-generation (third culture) Licensed Clinical Social Worker (LCSW), life coach, writer and chronic illness warrior.  She received both her BA and MSW from the University of California Los Angeles (UCLA) and her MLIS from San Jose State University (SJSU). Tyler Orr, LPC/MHSP (TN), LCMHC (NC), NCC, is the creator of Constructed Awareness (CA) and President of the Constructed Awareness Institute. He offers an interactive, here-and now approach to counseling, consulting, and teaching that integrates mindfulness, nonviolence, and process-oriented approaches. If you'd like to learn more about CA, visit www.constructedawareness.com or email Tyler directly at info@constructedawareness.com.In This Episodeconstructedawareness.comhttps://www.instagram.com/constructedawareness/https://www.youtube.com/@constructedawarenessChristina's websiteNeural Retraining informationConstructed AwarenessYou can learn more about what I do here:The Trauma Therapist Newsletter: celebrates the people and voices in the mental health profession. And it's free! Check it out here: https://bit.ly/4jGBeSaThe Trauma Therapist Podcast:  I interview thought-leaders in the fields of trauma, mindfulness, addiction and yoga such as Peter Levine, Pat Ogden, Bessel van der Kolk and Bruce Perry. https://bit.ly/3VRNy8zBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-trauma-therapist--5739761/support.

In this episode of Wellness Wednesday, Beth Gustin and Robin Ennis, joined by Jeff Thompson, explore the evolving landscape of accessibility through the lens of an upcoming all-inclusive hotel designed specifically with people with disabilities in mind. Inspired by entrepreneur Joe Morgan—who previously created a fully accessible theme park and water park—this hotel aims to go beyond ADA standards by offering individualized accommodations tailored to guest needs. The hosts reflect on the tension between inclusive design and over-specialization, raising thoughtful questions about whether hyper-accommodation can unintentionally lead to segregation. They emphasize the importance of choice, autonomy, and thoughtful design that includes, rather than isolates. Through personal stories and spirited conversation, the episode challenges listeners to consider how we can create spaces that foster belonging, equality, and dignity—without sacrificing individuality. It's a rich dialogue on what true inclusion looks like and how it can positively ripple through communities and institutions.   Check out all the Wellness Wednesday episodes.   Show Hosts:             Robin Ennis on the web at www.robinennislcsw.com             Beth Gustin, LPC, NCC, EMDRIA Approved Consultant, CAGCS, PLGS             Www.transitioningthroughchange.com   You can message Beth and Robin by calling 612-367-6093 or by email. They are looking forward to hearing from you!   Full Transcript  

Harmony Kwiker (kw-eye-ker), MA, LPC, NCC, ACS, is a psychotherapist, author, and visiting instructor at Naropa University where she teaches mindfulness-based transpersonal counseling. She is the founder of the Institute for Spiritual Alignment where she offers holistic trainings for therapists, coaches, and healers. Her first book, Reveal: Embody the True Self Beyond Trauma and Conditioning, is a vulnerable self-help memoir, and her second book, Align: Living and Loving from the True Self , her third book, The Awakened Therapist: Spirituality, Consciousness, and Subtle Energy in Gestalt Therapy, is a text book, and her fourth book, Holistic Co-Regulation: A Practitioner's Guide to Working with Chronic Dysregulation, is now available.    https://awakenedtherapist.com/holistic-therapy-t   Want to be a guest on Unconditioning: Discovering the Voice Within? Send Whitney Ann Jenkins a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/1631293280445x277643368444412160

I've been waiting to bring you this one for a long time! A great conversation with my longtime friend Bill Dwinnells LMHC, NCC, CCMHC . Bill is making a difference in the lives of many people through his work as a therapist. Today you'll hear about how Bill got his start and how he started something amazing in Massachusetts when he became the first therapist to ride along with first responders as they do their work.Our conversation goes down some interesting and inspiring rabbit holes! Contact Bill either at his personal website, https://www.billdwinnells.com/, or https://gambitcounseling.com/, the solution-focused therapy practice he owed creates that's based in mindfulness in positive psychology.Hope you enjoy our conversation!* Guess what! Coming up in September/October I am offering an entire six-week virtual workshop adventure on changing systems we don't like! Details below or click here.How to Change a System You Don't LikeCome along on a transformative six-week journey designed for those daring folks ready to see something different and better.This online workshop empowers you to envision and create systems that are actually good! Not a joke.Join us if you're fed up of systems that don't work for you. The truth is they don't work for a lot of people! Together, let's create systems that support and uplift everyone.Your ticket includes:– A seat in the workshop Tuesdays Sept. 9 – Oct. 14. 2025, 6-7:30PM EST– Entry into our Private Group just for participants - This is where we'll connect, extend the learning, and cheer for you!Click here to learn more and register: https://www.kaylockkolp.com/system/Cheers! Thank you for being here with me.Kay* Subscribe to this newsletter so that it shows up in your inbox, instead of you having to go search for it :)Art Creativity & Wellbeing is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.SubscribedKay Lock Kolp is a coach, podcast host, writer, and artist who helps people achieve wholeness and well-being. After experiencing a health crisis in 2011 that limited her mobility, Kay embarked on a transformative journey of self-discovery.She now coaches clients to envision bold futures while taking manageable steps toward their goals, with a special focus on supporting leaders, creators, and first responders. Kay demonstrated her resilience by hiking England's Coast-to-Coast Path solo in 2023, an experience that embodies her philosophy of gentle, persistent self-actualization.As a host for Pathfinders For Good, Kay shares stories that amplify positive change, emphasizing that authentic self-care creates ripple effects that benefit others. Her approach blends vulnerability, compassion, and practical support to help clients create meaningful transformation in their lives and communities. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit kaylockkolp.substack.com/subscribe

In this heartfelt episode of Wellness Wednesday, Beth, Robin, and Jeff tackle the often-overlooked topic of isolation as we age—especially for those living with disabilities. They explore how life transitions, loss of social circles, and the rise of technology can deepen loneliness, even while offering more independence. With personal stories, practical tips, and a splash of humor, the trio encourages listeners to take small steps—like making a phone call or joining a virtual meetup—to reconnect and rediscover joy in community. Aging with purpose, courage, and curiosity might just start with one brave “hello.   Check out all the Wellness Wednesday episodes.   Show Hosts:                   Robin Ennis on the web at www.robinennislcsw.com                   Beth Gustin, LPC, NCC, EMDRIA Approved Consultant, CAGCS, PLGS                   Www.transitioningthroughchange.com   You can message Beth and Robin by calling 612-367-6093 or by email. They are looking forward to hearing from you!   Full Transcript  

住近美術館，把握最後機會 《惟美術》3房熱銷倒數 輕奢品味，全新完工，即刻入住 近鄰輕軌C22站，設籍明星學區 預約來電 07-553-3838 https://sofm.pse.is/7telye -- NISSAN為提升車主夏季駕乘感受，限時推出X-TRAIL、KICKS及SENTRA「涼夏特仕版」限量各200台，雙前座升級通風座椅，提供涼爽舒適的駕駛體驗。 本月入主NISSAN任一車款再贈Dyson時尚吹風機組，及零利率方案，讓消費者輕鬆入主、無壓升級NISSAN車款。 https://sofm.pse.is/7tp584 －－－－以上訊息由 SoundOn 動態廣告贊助商提供－－－－ 蕭彤雯 主持 生活同樂會

Bill McIntyre talks with Mr. Scott Davis, Nassau County Legislator representing the newly formed First Legislative District, which is comprised of the Village of Rockville Centre and a majority of the Village of Hempstead.  They speak about the recently approved budget for Nassau Community College, Capital Funding in the County, the latest on Nassau University Medical Center, and more.

Jill Carlton of Greensboro, NC, isn't bashful about expressing her love for people and the black culture.  Originally from the foothills of North Carolina, Jill is the youngest of six siblings.  She is an alumnus of two Historically Black Colleges and Universities, North Carolina A&T State University in Greensboro and Livingstone College, which is located in Salisbury, NC.  At Livingstone College, she earned her bachelor's degree in Psychology, and at NC A&T, she received her Master of Science (M.S.) in Human Resource Agency Counseling.  Her additional leadership experience involves Church Leadership and international missionary work.        Jill is a Licensed Clinical Mental Health Counselor (LCMHC)- NC and Licensed Professional Counselor-SC and a National Certified Counselor (NCC).  She received a Reducing Racial Disparities in Healthcare Certificate from Harvard University Online.  Utilizing her education and experiences, Jill founded Jill Carlton Counseling Services, a privately owned and operated counseling [practice that focuses on assisting her clients build their inner strengths, through spiritual counseling, motivational interviewing and cognitive behavioral therapy utilizing a holistic approach.  She works on two counseling platforms: Headway and Sondermind.  These platforms allow Jill to serve clients throughout North Carolina and South Carolina. More than anything else, Jill shares that God has impacted her career as a therapist.  “While at Livingstone College, I started out as a Biology major, but Chemistry told me “no”.  I knew I wanted to obtain a bachelor's degree at the very least.  The holy spirit directed me to speak with Dr. Robert MacKinnon in the Psychology department, who was my mentor and advisor.  He told me I could start right into the Psychology major based on my academic accomplishments.  He told me to work and go to school so that after I finish school, I would be in a good position to succeed,” she says.  After Livingstone, Jill would set her sights on obtaining her master's degree.  She attended NC A&T and was even able to land a paid internship while in school.  The advice she received from her mentor continued to pay dividends in her life. Life has come with a few ups and downs for Jill.  To be honest, those challenges have helped to make her who she is.  “I have been emotionally and physically abused, as well as sexually abused.  I was part of a marriage that didn't work.  What I had to realize was that I had to love myself first.  Having a foundation in a church home at Love and Faith Christian Fellowship helped me in more ways than I ever could have imagined.  I felt right at home there.  I became involved in the church, which allowed me to be more than a member.  I am in leadership and serve as a Deaconess. I am also one of the leaders for our greeters, and I sing in the Mass Choir.  Additionally, I have worked in the prison ministry, the hug and hot soup ministry, and the Healing and Restoration ministry.    Being a part of Love and Faith has blessed me.  Pastor John Goins and Bishop Michael Thomas are doing a great job of leading God's people.  Knowing that people accept me for who I am and still love me regardless,” Jill shares.       Looking ahead, Jill is working on obtaining additional licenses and certifications.  She has also set her sights on working outside of North Carolina and South Carolina.  More than anything, Jill is excited about continuing the work that God has called her to do.  “I want to continue to work to break down the stigmas about therapy and mental health in the black and brown communities.  I am called to be the salt and light of the world.  Being a therapist and aligning my work from a spiritual perspective is why I am here,” Jill says.     Jill Carlton, MS, LCMHC, LPC-SC, NCC www.jillcarltonlcmhc.com   To learn more about Huami Magazine, please visit our website: www.huamimagazine.com Facebook:  Huami_Magazine Instagram: Huami_Magazine

Bill Horan and Stacy Raine learn about The Veterans Resource Facility at Nassau Community College, which is dedicated to fostering a sense of community and to developing a channel of communication among student veterans and with faculty, staff, administration and community. They welcome and support veterans and recognize the contributions they have made for our nation, and at the same time, they are proud of the level of diversity and academic excellence that veterans bring to the campus. They speak with Miguel A. Castillo, the Veterans Resource Coordinator, and Roosevelt Morring, the Student Veterans Club Advisor.

Dr. Tiana Kelly, DSocSci, MA, LPC, NCC joins me to dive into the realities of HIPAA and insurance documentation in private practice—focusing on practical tips over legal jargon. She explores common mistakes like late notes and miscoding, and shares strategies for clearer, more confident documentation. From balancing detailed vs. skeletal notes to creating templates and trusting your clinical judgment, she offers grounded advice for staying audit-ready and protecting your practice. She also touches on why AI-generated notes might not be the quick fix they seem. Sponsored by Paubox: Use code ABUNDANT to get $250 off your first year Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free

Elyan Rosenbaum, LMHC, NCC, founder of Rosenbaum Therapy, discusses how Internal Family Systems (IFS) therapy helps uncover the relevance of past trauma on dating and relationships. She offers valuable opportunities for personal growth and healing.Hosted by Anna Krausz.

This week, Trisha welcomes Maggie Testani, mental health therapist at GROW Counseling with a background in education, who is passionate about helping young people navigate life's transitions. With a warm, collaborative approach grounded in behavioral and solution-focused theories, Maggie empowers teens and young adults to build self-confidence, manage anxiety, and find clarity through practical tools and meaningful connections. About my guest, Maggie Testani, APC, NCC

Adam Oshnok,MA, LPC, NCC, CCTP, with Relationship Resolutions located in Pittsburgh calls in to talk about Mental Health Tips for High School Grads Making the Big Transition to College Life

In this must-listen episode of the Millionaire Car Salesman Podcast, host Sean V. Bradley, CSP, and co-host LA Williams sit down with Shep Hyken, the internationally renowned customer service and customer experience expert, best-selling author, and keynote speaker, to explore the critical role exceptional customer experience plays in today's automotive industry. "They're not just comparing you to another dealer. They're going to compare you to the best experience they ever had." — Shep Hyken As the market navigates post-pandemic shifts and economic challenges like high interest rates and limited inventory, Shep shares actionable strategies that dealerships can implement right now to stand out. From customer engagement to loyalty-building techniques, Shep dives deep into what it takes to create an unforgettable experience at every customer touchpoint. "You must model the behavior you want others to do toward others." — Shep Hyken Listen in to hear why focusing on existing customers, embracing innovative tools like Podium, and modernizing your approach to customer service can lead to massive revenue growth. Are you prepared to elevate your dealership's customer experience and boost retention in today's competitive market? Tune in to find out how to turn service into a powerful driver of long-term success.   Key Takeaways: ✅ Enhancing customer retention is often more beneficial and cost-effective than solely focusing on acquiring new business. ✅ Leveraging technology and AI, such as Podium, can significantly improve customer interactions and streamline dealership operations. ✅ Maintaining a positive work culture among employees directly influences the quality of customer service delivered. ✅ Leading dealerships prioritize creating a seamless and consistent experience across all customer touchpoints, setting them apart in service delivery. About Shep Hyken ​Shep Hyken is a globally recognized customer service and experience expert, acclaimed keynote speaker, and New York Times and Wall Street Journal bestselling author. As the Chief Amazement Officer of Shepard Presentations, he has dedicated his career to helping organizations build loyal relationships with their customers and employees.​ Since founding Shepard Presentations in 1983, Shep has worked with over 1,200 clients, ranging from Fortune 100 companies to small businesses, across various industries including retail, healthcare, technology, and financial services. His client list includes notable organizations such as American Airlines, AAA, Anheuser-Busch, AT&T, Aetna, Abbott Laboratories, and American Express.​  Shep's dynamic presentations are known for their high energy, humor, and practical insights, often incorporating magic to engage audiences. He has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession and holds the Certified Speaking Professional (CSP) designation.​ An accomplished author, Shep has written several bestselling books on customer service and experience, including "Moments of Magic," "The Loyal Customer," "The Cult of the Customer," "The Amazement Revolution," "Amaze Every Customer Every Time," "Be Amazing or Go Home," "The Convenience Revolution," and "I'll Be Back." His articles have been featured in hundreds of publications, and he is a regular contributor to Forbes.​ Shep is also the creator of The Customer Focus™ program, designed to help organizations develop a customer service culture and loyalty mindset. Through his work, he emphasizes that customer service is not just a department but a philosophy that should permeate every aspect of an organization.​   Navigating the Automotive Customer Experience: Embracing AI and Building Loyalty Key Takeaways Customer Satisfaction and Experience are Distinct: Understanding the difference and focusing on both can elevate a dealership from best in class to world class. Leveraging Existing Customer Relationships: Prioritizing current customer engagement and retention is more cost-effective and profitable than focusing solely on new lead acquisition. Artificial Intelligence as a Game-Changer: AI innovations are transforming the dealership landscape by enhancing customer interactions and streamlining operations. Enhancing the Customer Experience in Automotive Retail In the rapidly evolving automotive industry, dealerships must adapt their strategies to exceed customer expectations. Sean V. Bradley and Shep Hyken dive into the intricacies of customer satisfaction and experience, two interrelated yet distinct components that every dealership should master. According to Hyken, "The way that whole thing is handled, is it easy? Is it hassle-free?" Such questions underscore the need for seamless web interfaces and responsive sales teams to create an unparalleled service atmosphere. Customer experience encompasses every interaction a consumer has with a dealership, from visiting the website to consulting with a salesperson. For car dealerships aiming for world-class status, it's crucial to transcend industry standards and look outside the industry for inspiration. As Hyken wisely notes, "They're going to compare you to the best experience they ever had." This calls for analyzing experiences provided by leaders like Amazon and Walmart to ensure dealerships offer frictionless, memorable interactions that build long-term loyalty. Retention vs. Acquisition: The Loyalty Revenue Stream Prioritizing existing customers over acquiring new ones can seem counterintuitive, yet it's a strategic pivot that aligns with both customer retention and profitability. As discussed by Sean V. Bradley, focusing on your current customer base can lead to higher conversion rates and increased revenue. "NADA says that a prior customer is a 65% closing ratio and a much higher gross profit," he remarks, emphasizing a shift towards maintaining strong relationships with your existing clientele. Moreover, service departments play a pivotal role. With a "service customer to your point is seven times as likely to purchase a vehicle if they service a car," embracing service excellence not only ensures immediate customer satisfaction but also strengthens their connection to the brand, making them more likely to return for future purchases. The foundational principle is clear: solidify customer loyalty through consistent, exceptional service, thereby reducing churn and boosting long-term profitability. The Role of Artificial Intelligence in Transforming Dealerships Artificial Intelligence (AI) is poised to reshape traditional dealership models by optimizing customer interactions and operational efficiencies. Shep Hyken highlights AI's potential in generating personalized and high-quality customer interactions. "AI needs to be smart enough to not give the wrong answer," Hyken advocates, outlining the balance between maintaining human oversight and deploying AI for scalable customer service solutions. Podium's AI-powered platforms offer tools that handle after-hours inquiries, schedule test drives, and maintain conversational consistency across multiple platforms, ensuring a seamless transition between digital and in-person interactions. In an age where most touchpoints before a sale are digital, embedding AI in CRM systems elevates customer experiences. As Bradley affirms, "If your AI is integrated with your CRM, if your AI is integrated with your online reputation strategy…it is next level." By streamlining these processes, dealerships can enhance engagement, nurture relationships, and ultimately drive more sales.   The automotive industry stands at a pivotal juncture where transformation is not just necessary but imperative. By understanding the nuances between customer service and experience, fostering robust relationships with existing customers, and embracing cutting-edge technologies like AI, dealerships can not only survive the intricacies of the modern market but truly thrive in it. The insights shared by industry experts provide a roadmap to not only meet but exceed customer expectations, ensuring loyalty and profitability in uncertain times.   Resources: Podium: Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more!   Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm.   The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 29,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today!   Win the Game of Googleopoly: Unlocking the secret strategy of search engines.     The Millionaire Car Salesman Podcast is Proudly Sponsored By: Podium: Elevating Dealership Excellence with Intelligent Customer Engagement Solutions. Unlock unparalleled efficiency and drive sales with Podium's innovative AI technology, featured proudly on the Millionaire Car Salesman Podcast. Visit www.podium.com/mcs to learn more!   Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the industry! With over two decades of experience in building Internet Departments and BDCs, we have developed the most effective automotive Internet Sales, BDC, and CRM solutions. Our expertise in creating phone scripts, rebuttals, CRM action plans, strategies, and templates ensures that your dealership's tools and personnel reach their full potential.   Bradley On Demand: The automotive sales industry's top Interactive Training, Tracking, Testing, and Certification Platform. Featuring LIVE Classes and over 9,000 training modules, our platform equips your dealership with everything needed to sell more cars, more often, and more profitably!

Welcome back for the next journey of The Family Express Podcast with Kathryn de Bruin, LMFT and Ronda Evans, LMFT where our destination is resilient and connected families. Our guest speaker is Joey Tapia PhD, CRC, LPC-S, RPT, NCC. Joey specializes in therapy for individuals, couples and families where at at least one person has a disability. Kathryn de Bruin is an ICEEFT Certified EFT Trainer. Kathryn and Ronda are both licensed marriage and family therapists, EFT supervisors and therapists, and AAMFT Approved Supervisors.You can follow Kathryn de Bruin, LMFTFacebook  YouTube  IG  Yelp  Google +  Twitter  WebsiteYou can follow Ronda Evans, LMFT Facebook   Facebook   IG  LinkedIn   WebsiteYou can follow Joey Tapia at

In celebration of Jewish American Heritage Month, Richard Kreitner, author of Fear No Pharaoh: American Jews, the Civil War, and the Fight to End Slavery, and Shari Rabin, author of The Jewish South: An American History, join Jeffrey Rosen for a wide-ranging discussion on the Southern Jewish experience from the Revolutionary era to the Civil War. They discuss how American Jews reckoned with religious discrimination and slavery, explore Jewish participation in the Civil War, and remember some of the notable American Jews who helped shape this tumultuous era.   This conversation was originally streamed live as part of the NCC's America's Town Hall program series on May 29, 2025. It was presented in partnership with the Weitzman National Museum of American Jewish History and in celebration of Jewish American Heritage Month.    Resources Richard Kreitner, Fear No Pharaoh: American Jews, the Civil War, and the Fight to End Slavery (2025)   Shari Rabin, The Jewish South: An American History (2025)   Stay Connected and Learn More Questions or comments about the show? Email us at podcast@constitutioncenter.org Continue the conversation by following us on social media @ConstitutionCtr. Sign up to receive Constitution Weekly, our email roundup of constitutional news and debate. Follow, rate, and review wherever you listen. Join us for an upcoming live program or watch recordings on YouTube. Support our important work. Donate

In this deeply resonant conversation, Dr. Lori M. Nixon- Bethea, PhD, LPC, LMHC, NCC, ACSand I explore what it means to live through—and ultimately transcend—the slow burn of chronic disappointment. We begin by sharing the gulf between the lives we built and the dreams we once held, acknowledging the grief that comes from unmet expectations. Dr. Lori recounts her own journey from frustration and self‑reproach to a place of steadfast peace, grounded in the profound realization that life is co‑authored by God, not solely directed by our own hands.As she reflects on seasons when God felt silent, Dr. Lori offers compassionate wisdom: struggle can be a divine instructor, teaching us patience and attuning us to God's perfect timing rather than our hurried agendas. Together, we shed light on a common but overlooked phenomenon—high‑functioning grief. So many of us soldier on, outwardly composed yet inwardly fractured, deploying church‑speak and religious ritual as shields against our own pain.We unpack the phrase “I don't claim that,” often brandished as spiritual armor to deny reality—whether in physical health, mental well‑being, or relational struggle—and examine the hidden cost of such avoidance. Truthfulness, we agree, is the catalyst that begins genuine transformation. By naming our wounds instead of whitewashing them, we break the cycle of compounding trauma that festers when left unaddressed.Recognizing a gap in support systems, we advocate for expanded mental‑health resources and financial‑literacy programs within the church—initiatives that would not only fortify congregants but also protect pastors from burnout. Our dialogue then turns to gendered experiences of therapy: the unique obstacles men face when their struggles are minimized or dismissed, and the critical need for individual counseling before embarking on couples work. We consider how men and women can better bridge their differing emotional landscapes through open communication and mutual understanding.Ultimately, this episode is an invitation—to be honest about where we are, to lean into the hard truths, and to trust that, in our vulnerability, we begin the work of healing and renewal.About Dr. Lori M. Nixon‑BetheaDr. Lori M. Nixon‑Bethea, PhD, LPC, LMHC, NCC, ACSFounder and Owner, Intentional Hearts Counseling Services, LLC (Monmouth County, NJ)With over seventeen years of professional experience, Dr. Nixon‑Bethea provides individual and group counseling to adults, couples, families, and at‑risk youth in both New Jersey and Florida. Her expertise spans work with the chronically mentally ill, foster‑care youth, and individuals in crisis.Education:- BA in Psychology, Monmouth University- MA in Psychological Counseling & Post‑Master's Certificate in Professional Counseling, Monmouth University- PhD in Counseling (Marital & Family Counseling specialization), Barry UniversityClinical Credentials:Licensed Professional Counselor (NJ)Licensed Mental Health Counselor (NY)Nationally Board‑Certified Counselor & Approved Clinical Supervisor, Center for Credentialing and EducationAcademic Role: Assistant Professor of Psychology and Counseling (tenure track), Georgian Court UniversityResearch Interests: Marital and relationship success, mental‑health advocacy for dancers, and issues impacting Black, Indigenous, and People of Color.Publications & Media:Author of Riley's Worry Away (2019), a children's book addressing childhood anxietyQuoted in Cosmopolitan, Verywell Health, and ShapeFun Facts: Former Miss New Jersey USA delegate, graduate of the Olphelia DeVore School of Charm, and lifelong dancer. Dr. Nixon‑Bethea resides in Monmouth County with her husband and their dog.Keep up with Dr. Lori:https://drlorinixon.com/linktr.ee/Dr.LoriGrab a copy of Dr. Lori's children's book:Riley's Worry Away: A children's book about worrying

What does stress actually do to our bodies and brains—and how does that intersect with queerness and eating disorders? In this conversation, I'm joined by therapist and educator Winter Groeschl (they/them), who brings both clinical insight and lived experience to the complex realities of being queer in a world that often pathologizes our identities. We explore how chronic stress—especially from anti-LGBTQIA+ environments—can shape nervous system responses, affect eating patterns, and lead to trauma adaptations that are so often misdiagnosed or misunderstood. Winter also shares their thoughts on what truly affirming care looks like and how providers can stop doing harm to queer humans in treatment. Whether you're a queer person navigating recovery, or a clinician looking to offer more inclusive care, this episode offers both validation and practical takeaways. ABOUT WINTER GROESCHL, NCC, LPC Winter is passionate about providing care and support for those facing substance use disorders, eating disorders, depression, anxiety, trauma, and more. They utilize an integration of modalities and inclusive approaches with their clients, pulling from ACT, mindfulness-based approaches, DBT/CBT, polyvagal theory, Compassion Focused therapy, and Client Centered modalities.   Winter said, "As a human who is in recovery from my own eating disorders, it has been an honor and privilege to help others navigate their own journey, whatever that looks like, through therapy."   Winter is located and practices in Arizona, in the United States.   You can contact and follow Winter through the following links: Instagram @eatingdisorderrevealed Website https://eatingdisorderrevealed.com/revealed-team Listen to other episodes with Winter Groeschl, NCC, LPC: Navigating Social Media in Eating Disorder Recovery & How to Stay True to Your Values: Apple & Spotify LGBTQIA+, the Coming Out Process, & Eating Disorders: Apple & Spotify LGBTQIA+ & Eating Disorders: Apple & Spotify INTERESTED IN HANGING OUT MORE IN DR. MARIANNE-LAND? Follow me on Instagram @drmariannemiller Check out my virtual, self-paced ARFID and Selective Eating course Look into my self-paced, virtual, anti-diet, subscription-based curriculum. It is called Dr. Marianne-Land's Binge Eating Recovery Membership. Live in California, Texas, or Washington D.C. and interested in eating disorder therapy with me? Sign up for a free, individual 15-minute phone consultation via my website, and I'll get you to where you need to be! Check out my blog. Want more information? Email me at hello@mariannemiller.com

Casey McFarland, LAPC, NCC. Along with my Master's degree in Clinical Mental Health Counseling, I also earned a certificate in Spiritual, Ethical, and Religious Counseling, which gives me a professional framework to deconstruct religious structures that have caused harm.  As a secular therapist, I offer care that honors each person's values without imposing religious frameworks—something especially important for those who've felt unseen or harmed in traditional spaces. At the heart of my work is the belief that healing is possible, that growth comes in many forms, and that we all have the ability to reclaim our lives and move forward with strength and purpose.   Links: Website- www.coreclarityco.com FB Page- https://www.facebook.com/profile.php?id=61554031901122

Send us a textOn this week's episode of The Corie Sheppard Podcast, we sit down with Colin Lucas — the voice behind “Dollar Wine” and a pioneer in soca and band culture. From the foundation of Sound Revolution to his corporate leadership roles at the Port Authority, TTPost, and NCC, Colin reflects on a life that moved between big stages and boardrooms.He shares the true origin story behind “Dollar Wine,” the groundbreaking journey of Sound Revolution, and how hits like “Stay,” “Shake It,” and “Football Dance” came to life. We talk about live music vs. backing tracks, the storytelling missing from today's soca, and the challenges of being “the executive” in a world that didn't know where to place him.This one is a tribute to legacy, sound, and purpose — and it just might change how you hear soca forever.Click the link in my bio for the full episode#coriesheppardpodcast

Join Sean V. Bradley and L.A. Williams as they feature the incredible Toni Cornell, a true trailblazer in automotive sales who's making waves with her innovative use of social media. From being a young mom to becoming a six-figure earner, Toni's journey is nothing short of inspiring! "I went from a 15-year-old mom to making over six figures. You know, I haven't needed state assistance." – Toni Cornell In this episode, she opens up about how she's leveraged her personal and business Facebook pages to generate leads, sell cars, and grow her network organically, creating lasting relationships along the way! "I've been using social media for, I would say 10 years... and it's my main source of business." – Toni Cornell Toni shares the secrets behind her content strategy, designed to foster personal connections and community trust. With the support of her manager, she dives into her transition from BDC to full-time sales, emphasizing the power of adaptability and a human-first approach, especially in an era dominated by AI. Plus, discover how AI technologies like Podium's conversational AI are helping salespeople engage with customers continuously, enhancing their sales efforts. This episode is packed with game-changing insights you don't want to miss!   Key Takeaways: ✅ Toni Cornell achieved an impressive feat in automotive sales, selling up to 51 cars in one month, primarily through social media strategies. ✅ By using her Facebook pages, Toni reaches nearly 300,000 people, with over 90,000 direct engagements, which translates to daily leads and consistent sales. ✅ Social media is not only about direct sales; Toni emphasizes the importance of community engagement, authentic content sharing, and building trust with followers. ✅ Integrating AI into sales processes can facilitate continuous customer interaction, allowing professionals like Toni to manage increased leads without compromising personal touch. ✅ Managers like Harry play a pivotal role in recognizing and nurturing talent, encouraging the use of innovative platforms like the Millionaire Car Salesman Network to drive success.   About Toni Cornell Toni Cornell is a distinguished automotive sales professional who has mastered the art of selling vehicles through social media! Starting as a BDC representative, Toni has built an impressive career, selling up to 51 cars in a month and leveraging platforms like Facebook to expand her clientele. With over 17,500 organic followers and an engagement reach of 90,000 on her personal Facebook page, Toni has become a social media influencer in the automotive industry. Aside from her sales achievements, she is also recognized for her commitment to community service and advocacy!   Unlocking Success in Car Sales: Leveraging Social Media, Mentorship, and Innovation Key Takeaways: Social Media Mastery: Harnessing Facebook to generate leads and influencer-level engagement can significantly boost car sales. Mentorship and Empowerment: A supportive management team can elevate salespeople, transforming potential into performance. Innovation in a Changing Landscape: Staying ahead in the auto industry requires thinking outside the traditional dealership model.   Harnessing the Power of Social Media for Car Sales In today's digital age, social media has emerged as an invaluable tool for car sales professionals looking to maximize their reach and influence. Leveraging platforms like Facebook not only enhances personal branding but also serves as a powerful lead generation tool. Toni Cornell, a standout figure in automotive sales, exemplifies this transformation with her impressive use of social media to drive business outcomes. Toni's journey from a beginner to a leading salesperson showcases the monumental power of social media in sales. By cultivating a staggering 17,500 followers on her organic page, she managed to achieve an engagement level that reaches up to 300,000 people, with 90,000 directly engaging with her content. As she shares, "I have videos with up to 1.4 million views, and it's my main source of business." What sets Toni apart is not just her ability to attract followers but also her strategic use of Facebook as a revenue-generating tool, earning $1,000 to $2,000 a month from ad revenue. This showcases the potential of social media to supplement income while bolstering sales efforts. Her story is a testament to the impact of integrating social media into a sales strategy, emphasizing how platforms like Facebook can become indispensable allies in a competitive market.   The Role of Mentorship and Empowerment in Sales Success Behind every high-achieving professional is often a supportive mentor who recognized and nurtured their potential. For Toni Cornell, that mentor was her general sales manager, Harry, who not only identified her potential but also directed her towards invaluable resources to foster her growth. "I've been following it for a while. Someone just suggested it for me, and I really like the content, what you guys were about," Harry explains. Harry's approach highlights a critical element of success: empowerment. By encouraging Toni to join the "Millionaire Car Salesman Facebook Group," he provided her with tools that propelled her knowledge and operations beyond traditional dealership expectations. Harry describes Toni as someone who "took off with it" and transformed her online presence into a consistent source of leads, thereby enhancing dealership sales without any direct dealership expenditure. The essence of Harry's mentorship style lies in allowing salespeople to explore creative methods of growing their business while offering unwavering support. This strategy has propelled Toni to achieve remarkable feats, such as selling 51 cars in a single month. Her experience shows how encouragement and autonomy can unlock previously untapped potential within sales professionals.   Innovation: Leading the Auto Sales Industry into a New Era In a rapidly evolving automotive landscape, innovative thinking has become non-negotiable. The traditional dealership model's limitations are becoming increasingly apparent, especially when contrasted with the fresh approaches of individuals like Toni Cornell. Her story is a blueprint for those looking to thrive amidst industry changes. The proactive pursuit of alternative avenues, such as strategic social media utilization, not only fills the gaps left by traditional methods but also opens new doors for customer engagement. Harry, the GSM at her dealership, recognized this dynamic early on: "I didn't do anything with it. I didn't prospect it, I didn't work or lead. I wasn't in the CRM, didn't pay for it. It's all extra." Such forward-thinking approaches are critical, especially in an industry where to remain stagnant is to fall behind. As dealerships face tighter competition and evolving consumer expectations, integrating innovative tools like AI chatbots and personalized social media campaigns can enhance customer experience and loyalty.   Gaining Traction: Elevating Car Sales through Creativity and Community The journey depicted in this conversation serves as a powerful example of how combining social media prowess with effective mentorship can lead to unprecedented success in car sales. Toni Cornell's achievements underscore the profound impact that social media and community engagement can have on business outcomes. Her story is a reminder that in an ever-changing industry, innovation and adaptability remain the cornerstones of sustained success. Supporting team members and equipping them with the tools to thrive is not just beneficial for individual professionals; it contributes to a dealership's overall growth and resilience. As Toni continues to forge ahead, her journey inspires others to explore how they can reinvent their practices and embrace the digital age's opportunities. The account from the millionaire car sales podcast offers crucial insights into the changing automotive sales landscape. It shows that by embracing technology, mentoring talented professionals, and fostering a culture of innovation, dealerships can not only survive but thrive in a rapidly evolving marketplace.   Resources: Podium: Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more!   ProMax: Complete CRM: Complete CRM is a streamlined, all-in-one system that simplifies your dealership software and processes so you can manage every aspect of your operation with ease; from tracking and following up on leads, desking deals, managing inventory, marketing to your customers, and more. Visit www.nccdirect.com/dealer-synergy to learn more!   Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm.   The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 29,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today!   Win the Game of Googleopoly: Unlocking the secret strategy of search engines.     The Millionaire Car Salesman Podcast is Proudly Sponsored By: Podium: Elevating Dealership Excellence with Intelligent Customer Engagement Solutions. Unlock unparalleled efficiency and drive sales with Podium's innovative AI technology, featured proudly on the Millionaire Car Salesman Podcast. Visit www.podium.com/mcs to learn more!   ProMax: Complete CRM: As an innovative leader in the industry for the last 30 years, Complete CRM is designed to give your dealership the competitive edge in a demanding marketplace. Powered by Complete Credit™ and award-winning desking, Complete CRM™ is the industry's only credit and compliance-enabled CRM that lets dealers achieve maximum profitability on every deal. Built on modern technology, Complete CRM seamlessly integrates credit, compliance, inventory, data mining, lead generation, enterprise functionality, and customized reporting in one tool with a single login. Visit www.nccdirect.com/dealer-synergy to learn more!   Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the industry! With over two decades of experience in building Internet Departments and BDCs, we have developed the most effective automotive Internet Sales, BDC, and CRM solutions. Our expertise in creating phone scripts, rebuttals, CRM action plans, strategies, and templates ensures that your dealership's tools and personnel reach their full potential.   Bradley On Demand: The automotive sales industry's top Interactive Training, Tracking, Testing, and Certification Platform. Featuring LIVE Classes and over 9,000 training modules, our platform equips your dealership with everything needed to sell more cars, more often, and more profitably!

Stephen Reeder, MA, NCC, LPCC, CEDS is a Licensed Professional Clinical Counselor and a Certified Eating Disorder Specialist who has been working in the mental health field for over a decade. He has held a variety of clinical and leadership roles ranging from Primary Therapist to Regional Director of Operations.  In addition to eating disorders, his clinical experience includes working with individuals struggling with problem gambling, sex and love addiction, and chemical dependence.  Stephen incorporates his experience as an Acceptance and Commitment Therapist into his leadership style. He has worked with teams to develop a value-centered culture aligned with their core values. Stephen believes in empowering individuals to live a balanced life through mindfulness and committed action by helping them connect to their own personal values.   We Discussed the following: Understanding Acceptance and Commitment Therapy (ACT) Acceptance we have little control over thoughts and feelings and we have control over how we respond The focus on what is truly important to us Understanding our values Developing intentional awareness The language we speak in is the language we feel and think in   SHOW NOTES: www.stephenreedercounseling.com https://www.eatingdisorderfoundation.org/ https://www.psychologytoday.com/us/therapists/stephen-reeder-denver-co/1091878 instagram.com/SReederCounseling ____________________________________________ If you have any questions regarding the topics discussed on this podcast, please reach out to Robyn directly via email: rlgrd@askaboutfood.com You can also connect with Robyn on social media by following her on Facebook, Instagram, Twitter, and LinkedIn. If you enjoyed this podcast, please leave a review on iTunes and subscribe. Visit Robyn's private practice website where you can subscribe to her free monthly insight newsletter, and receive your FREE GUIDE “Maximizing Your Time with Those Struggling with an Eating Disorder”. Your Recovery Resource, Robyn's new online course for navigating your loved one's eating disorder, is available now! For more information on Robyn's book “The Eating Disorder Trap”, please visit the Official "The Eating Disorder Trap" Website. “The Eating Disorder Trap” is also available for purchase on Amazon.

Brian Kalt  of Michigan State College of Law and  Jeffrey Toobin, author of  The Pardon: The Politics of Presidential Mercy, join Jeffrey Rosen to explore the founders' vision for the pardon power and the use of the presidential pardon throughout American history—from Thomas Jefferson's pardons to those issued by Presidents Biden and Trump.  This conversation was originally streamed live as part of the NCC's America's Town Hall series on March 27, 2025.  Resources  Jeffrey Toobin, ⁠The Pardon: The Politics of Presidential Mercy⁠ (2025)  Brian Kalt, ⁠Constitutional Cliffhangers⁠ (2012)  ⁠Nixon Pardon⁠ (Gerald Ford Presidential Library)  ⁠Trump v. United States⁠ (2024)  Alexander Hamilton, ⁠The Federalist No. 74⁠, New York Packet (March 28, 1788)  Abraham Lincoln, “⁠Proclamation 124—Offering Pardon to Deserters⁠” (March 11, 1865)  ⁠United States v. Klein⁠ (1871)  ⁠Ex parte Garland⁠ (1866)  Andrew Glass, “⁠Bush pardons Iran-Contra felons, Dec. 24, 1992⁠,” Politico (Dec. 24, 2018)  ⁠Presidential Records Act⁠  Donald Trump, “⁠Granting Pardons and Commutation of Sentences for Certain Offenses Relating to the Events at or Near the United States Capitol on January 6, 2021⁠,” (Jan. 20. 2025)  Jimmy Carter, “⁠Proclamation 4483—Granting pardon for violations of the Selective Service Act, August 4, 1964, to March 28, 1973⁠,” (Jan. 21, 1973)  ⁠Pardons granted by President Barack Obama⁠  ⁠Pardons granted by President Joe Biden⁠  ⁠Pardons granted by President Bill Clinton⁠  ⁠Pardons granted by President Donald Trump⁠ Stay Connected and Learn More Questions or comments about the show? Email us at ⁠⁠⁠podcast@constitutioncenter.org⁠⁠⁠ Continue the conversation by following us on social media @ConstitutionCtr. ⁠⁠⁠Sign up⁠⁠⁠ to receive Constitution Weekly, our email roundup of constitutional news and debate. Follow, rate, and review wherever you listen. Join us for an upcoming ⁠⁠⁠live program⁠⁠⁠ or watch recordings on ⁠⁠⁠YouTube⁠⁠⁠. Support our important work. ⁠⁠⁠Donate⁠⁠

What happens when unstoppable determination meets next-level creativity on the sales floor? In this powerhouse episode of the Millionaire Car Salesman podcast, Sean V. Bradley sits down with automotive sales phenom Tiffany Jean Haggerty-Kruzer—a woman who's rewriting the rules and setting new records at her Honda dealership. "Too many people are busy selling the car when they should be busy selling the appointment." — Tiffany Jean Haggerty-Kruzer From bold marketing moves to unexpected customer connection strategies, Tiffany brings an energy and perspective that will challenge everything you think you know about car sales. Her journey is real, raw, and packed with insights dealership professionals can't afford to miss. "When people tell me I can't do something... it makes me want to show everyone that I can do better than everyone else." — Tiffany Jean Haggerty-Kruzer If you're ready to think bigger, sell smarter, and stand out in your market, this episode is your blueprint. Just be warned: it might change the way you sell forever!   Key Takeaways: ✅ Innovative Marketing: Tiffany differentiates herself by using personalized postcards, lottery tickets, and relationship-building tactics to enhance customer engagement and satisfaction. ✅ Networking Strategy: Effective use of social media groups and reciprocal relationships with other local businesses boost her sales and referral network. ✅ Overcoming Challenges: Despite early gender bias, Tiffany's resilience and commitment to excellence propelled her to the top of her field. ✅ Family in Automotive Sales: Tiffany's success has inspired her daughter to follow in her footsteps, building a successful career in car sales. ✅ Focus on Customer Relations: By treating customers as friends and continually fostering these relationships, Tiffany ensures a steady stream of referrals and repeat business.   About Tiffany Jean Haggerty-Kruzer Tiffany Jean Haggerty-Kruzer is a seasoned automotive sales professional with over 23 years of experience in the industry. Starting her career in 2001, Tiffany has demonstrated exceptional skill and resilience, transitioning from selling cars at a Honda dealership, where she is currently the top saleswoman, to becoming a notable figure in the automotive sales community. Known for her ability to sell over 60 cars in a month, Tiffany not only excels in vehicle sales but also in building meaningful customer relationships and inspiring fellow sales professionals. Her daughter, Liana Nikel, is also a talented salesperson in the automotive industry, working with GMC and achieving success early in her career!     The Path to Success: Insightful Lessons from a Female Automotive Trailblazer Key Takeaways: Embrace resilience in a challenging automotive environment, especially as a woman in a male-dominated industry. Harness innovative strategies and technology to maximize efficiency and sales outcomes. Foster invaluable networks and relationships within the industry and community for sustained success. The automotive industry, like many others, is often seen as a male-dominated space. Yet, trailblazers like Tiffany Jean Haggerty-Kruzer have shattered these perceptions, proving that women can excel and redefine success in car sales. This engaging conversation between Sean V. Bradley, LA Williams, and Tiffany reveals insightful themes centered around resilience, innovation, and networking. Each of these themes is crucial for anyone looking to thrive in the automotive sales world.   Resilience Against Industry Challenges Resilience is a recurring theme throughout the transcript. Tiffany's journey in the automotive industry wasn't smooth from the outset. Her initial challenge was during a job interview with a BMW dealership, where her potential was prematurely judged based on her gender. "The manager walked in, saw I was a female, and walked right back out," she reflects, with a sense of triumph over what would have discouraged many. Such prejudices, unfortunately, aren't rare. Many women in various industries face similar biases. Tiffany's story serves as an inspiring testimony that challenges are not roadblocks but stepping stones to success. Her approach is clear: "Pretty funny because that honestly gives me more drive. When people tell me I can't do something…it makes me want to show everyone that I can do better than everyone else." The broader implication is a call for resilience in the face of unfair treatment and stereotypes, advocating for perseverance and persistence. Tiffany's success speaks to those who doubt their capabilities in overcoming industry-specific hurdles and provides a beacon of hope for aspiring female professionals.   Leveraging Innovative Strategies and Technology Innovation, especially in terms of leveraging tools and personal strategies, is crucial for sustained success in the automotive industry. Tiffany illustrates a clear understanding of how standing out requires more than just conventional techniques. She asserts, "I always wanted to be different than everyone else because that's what makes you successful." Her use of handwritten postcards, light-hearted lottery tickets, and the creation of evidence manuals highlights a sophisticated approach to building relationships and enhancing customer engagement. She explains, "People don't like to open up envelopes, you know, too much. So, I really feel that if you have it on a postcard and they get it in the mail, they're going to read it right away." Additionally, there's an emphasis on the integration of technology and automation in streamlining operations. Bradley's advice regarding AI underscores the importance of embracing technological advancements. "I would love to be able to promote your business," Tiffany concurs, signaling an openness to adopting innovative tools that can further accentuate her already effective strategies. Such tools can increase productivity and allow industry professionals to scale their efforts, revealing the potential impact of technology on sales efficiency.   Building Networks for Long-term Success Networking within the industry and broader community is an essential element of Tiffany's success story. Her strategy in creating valuable, sustained relationships lays the foundation for reliable referrals and repeat business. Her community engagement, characterized by distributing business cards with donuts to banks and clothing stores, exemplifies her proactive approach to fostering relationships. "Basically, I have just…one big friendship because they'll know who to call when they need a car," she shares, underscoring the importance of turning customers into long-term allies and advocates. This relational approach allows her to close a significant number of referral-based deals each month and steadily build her reputation. Professionals in the automotive industry can learn from Tiffany's approach to networking. By developing reciprocal relationships, such as with mortgage brokers and real estate agents, sales associates can create a widened network of potential customers and referrers. The broader implication here is the undeniable value of community integration and professional alliances in achieving robust, long-term success. Without limiting herself to traditional norms, Tiffany has utilized a combination of personal initiative, relationship-building, and innovative thinking to redefine success in the automotive world. For emerging and seasoned professionals alike, her approach presents actionable insights: aim for excellence irrespective of prejudice, employ technology to enhance efforts, and cultivate indispensable networks. Through these insights, Tiffany Jean Haggerty-Kruzer not only stands as a model for female empowerment but also as a luminary for all who strive to excel in the automotive sales industry.     Resources: Podium: Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more!   NCC: Credit-Driven Retailing - NCC delivers industry-best credit-driven retailing for auto dealerships, combining a powerful credit and compliance engine and fully integrated CRM/Desking platform for maximum profitability. Visit www.nccdirect.com/dealer-synergy to learn more!   Complete CRM: Complete CRM is a streamlined, all-in-one system that simplifies your dealership software and processes so you can manage every aspect of your operation with ease; from tracking and following up on leads, desking deals, managing inventory, marketing to your customers, and more. Visit www.nccdirect.com/dealer-synergy to learn more!   Dealer Synergy & Bradley On Demand: The automotive industry's #1 training, tracking, testing, and certification platform and consulting & accountability firm.   The Millionaire Car Salesman Facebook Group: Join the #1 Mastermind Group in the Automotive Industry! With over 29,000 members, gain access to successful automotive mentors & managers, the best industry practices, & collaborate with automotive professionals from around the WORLD! Join The Millionaire Car Salesman Facebook Group today!   Win the Game of Googleopoly: Unlocking the secret strategy of search engines.     The Millionaire Car Salesman Podcast is Proudly Sponsored By: Podium: Elevating Dealership Excellence with Intelligent Customer Engagement Solutions. Unlock unparalleled efficiency and drive sales with Podium's innovative AI technology, featured proudly on the Millionaire Car Salesman Podcast. Visit www.podium.com/mcs to learn more!   NCC: Powered by proprietary solutions such as Intelligent Credit Engine™ and LenderSelect™, NCC transforms the car-buying experience for dealers and their customers. From compliance and lender selection to CRM and desking, to marketing and data mining—NCC integrates them all in a single, seamless platform to deliver better customer experiences, maximum efficiency and maximum profit. Visit www.nccdirect.com/dealer-synergy to learn more!   Complete CRM: As an innovative leader in the industry for the last 30 years, Complete CRM is designed to give your dealership the competitive edge in a demanding marketplace. Powered by Complete Credit™ and award-winning desking, Complete CRM™ is the industry's only credit and compliance-enabled CRM that lets dealers achieve maximum profitability on every deal. Built on modern technology, Complete CRM seamlessly integrates credit, compliance, inventory, data mining, lead generation, enterprise functionality, and customized reporting in one tool with a single login. Visit www.nccdirect.com/dealer-synergy to learn more!   Dealer Synergy: The #1 Automotive Sales Training, Consulting, and Accountability Firm in the industry! With over two decades of experience in building Internet Departments and BDCs, we have developed the most effective automotive Internet Sales, BDC, and CRM solutions. Our expertise in creating phone scripts, rebuttals, CRM action plans, strategies, and templates ensures that your dealership's tools and personnel reach their full potential.   Bradley On Demand: The automotive sales industry's top Interactive Training, Tracking, Testing, and Certification Platform. Featuring LIVE Classes and over 9,000 training modules, our platform equips your dealership with everything needed to sell more cars, more often, and more profitably!  

During this GEMS Radio Segment we discussed Managing Life's Curveballs. What do you do in the instance, are you juggling various demands, how to remain calm and steadfast during the storm?GUEST PANELISTMark CollinsMark is the founder of Freedom For Life and author of the transformational leadership book, “LIFE MASTERY: Living life by design, not by default.” He has seen hundreds of lives transformed through his Life Mastery suite of courses and has a singular passion to see Christian husbands divorce-proof their marriage, show up as the HERO in their house and pass that legacy on to their children.Niche - Relationship Coach Tagline - Equipping Christian husbands to show up as the Hero in their house.Kim OlverBio: Kim Olver, LCPC, NCC, BCC is a highly respected coach, speaker, and author with over three decades of experience helping individuals and organizations achieve mental freedom, personal growth, and relationship success. She is the founder of Olver International and a leading expert in Choice Theory psychology, Reality Therapy, and Mental Freedom—an innovative process she developed. Kim authored the book, Mental Freedom: You Hold the Key, which guides readers toward self-liberation from negative thoughts and emotional stress. She's passionate about helping people take control of their lives by changing their thinking patterns. Kim's work has impacted thousands globally through her award-winning books, speaking engagements, and training programs.Niche: Mental Freedom, Coaching, Choice Theory psychology, publishingTag line: Open Your Heart, Free Your Mind, Transform Your Life with Mental Freedom