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Thanks to our Partners, App Fueled and Shop BossWhen car count dips and phones go quiet, the first call most shop owners make is to their marketing company. But what if the issue isn't the marketing at all?In this episode, I sit down with Stan Stokes, creator of GuestX, to talk about a problem every shop owner faces but most misunderstand figuring out why leads aren't turning into customers. Stan's been deep in the world of marketing and operations for nearly two decades, and he's built a tool that shines a light on what's really happening between the phone ringing and a car showing up in your bay.We'll dig into topics like lead quality vs. lead conversion, how your service advisors might be unknowingly costing you business, the difference between perceived and actual appointments, and why the phrase “price shopper” might be more excuse than reality.This episode isn't about assigning blame. It's about owning your process, getting real insight, and making the moves that will fill your bays with the right cars and the right customers.Thanks to our Partners, App Fueled and Shop BossThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you. Want to revolutionize your marketing? AppFueled does it all—email, text, app notifications, and even call center integration. Stop guessing and start connecting with AppFueled.comLagniappe (Books, Links, Other Podcasts, etc)Guestx.com Show Notes with TimestampsIntroduction and Sponsor Acknowledgements (00:00:01) Brian introduces the podcast, guest Stan Stokes, and thanks the sponsors.Stan's Marketing Background and Industry Evolution (00:02:12) Stan shares his marketing experience, the shift from traditional to digital, and the importance of operationalizing data.Marketing vs. Operations: Who's Responsible for Slowdowns? (00:04:19) Discussion about the misconception that marketing is always to blame when business slows down.Defining Leads and Conversion Rates (00:08:21) Stan explains the need to redefine "lead," discusses lead-to-customer conversion rates, and the importance of classifying calls.Consumer Behavior and the Myth of Price Shoppers (00:16:42) Explores why callers ask about price, the reality of “price shoppers,” and how service advisors should handle these calls.Common Service Advisor Mistakes on Calls (00:20:02) Analysis of patterns and mistakes service advisors make that cause shops to lose opportunities.Traits of Top Performing Service Advisors (00:27:24) Discussion on inherent and learned traits, comfort with conflict, and what motivates high performers.Right Person, Right Seat: Importance of Fit (00:37:24) The necessity of having the right people in the right roles and taking action when someone is a poor fit.Measuring and Improving Performance with Guest X (00:40:36) How Guest X helps shop owners measure booking rates, arrival rates, and process compliance.Daily Notifications and Actionable Insights (00:45:09) Description of the daily report Guest X sends, enabling proactive follow-up and process improvement.Perceived vs. Actual Appointments (00:48:25) The difference between real and “perceived” appointments, and why clear commitments matter.Controlling the Conversation and Listening Skills...
Looking to Buy, Sell or Trade? You've come to the right place...and its Fun and Free! The WBF Shopper is “your time”. Jeff takes your phone calls to buy sell and trade, highlight upcoming community July 4th celebrations and check the big calendar!
Is it time to clean out the shed, or empty out that garage? The WBF Shopper has brought listeners together since 1969. Tom takes your phone calls, highlights the July Radio Store Certificates!
Welcome to a new week here on the Retirement Quick Tips podcast! I'm your host, Ashley Micciche. I'm a financial advisor and co-owner of True North Retirement Advisors, a fee-only fiduciary financial advisory practice managing over $425M in assets. For 17 years, I've helped clients retire with confidence, and my goal on this podcast is to simplify the complexities of retirement planning so you can focus on what truly matters—enjoying your retirement years while maintaining financial security. One of the biggest spending categories for most Americans is food. Even wealthier Americans will still spend a lot of money on food - eating out more, buying higher quality foods, entertaining, and shopping at places like Whole Paycheck (er, whole foods). Retirees spend about $7500 a year on groceries and eating out on average, and because food costs matter in your budget, I wanted to focus on that in this week's episodes. And I can think of no better person to discuss this topic with than my good friend, Karrie. I first met Karrie about 5 years ago, shortly after her family moved to my town and started attending the same church we go to. OVer that time, we've become good friends. She also babysits my little ones a couple days a week, and we share a lot of the same views on things and have a similar sense of humor. At the moment, I'm working on arranging a marriage between their youngest and my 4 year-old, Theodore. I've offered their daughter a paid-for wedding, if only she agrees to marry my little man. As the chief grocery shopper for her family of 11 - her and her husband have 9 kids, ages 20 to 4 - Karrie has learned a lot about saving money on food over the years.
The free classified column of the airways is right here. We have alot of fun, buying, selling and trading on The WBF Shopper. Jeff and Denise kickoff the week with your phone calls, checks the big calendar and Denise's Word of the Day!
Grab a cup of coffee, tune in, get ready for fun and discover the many treasures from our listeners on the WBF Shopper. Jeff takes your phone calls and highlights Saturday's community events!
Gig Work EPMS, Reality Based Group, Presto Shopperhttps://gameandcompute9.godaddysites.com/FREE POS Analysis: gameandcompute.comhttps://www.linkedin.com/company/game-and-compute/?viewAsMember=true
The WBF Shopper is a free, Buy, Sell or Trade radio program. Tune in and find out whats for sale in yards, garages and attics all over central Florida. Jeff takes your phone calls on a busy FriYay! Plus we check the big calendar and talk a little sports!
Today I'm joined by David Thomas, Director of Content Marketing at CDK Global. We dive into why dealership's ease of purchase is crashing right now, why credit denials are racking up, the fate of the EV market post tax-credits and much more. CDK Global's Q2 Ease of Purchase Study – https://carguymedia.com/cdkglobal CDK Global's most recent EV study – https://www.cdkglobal.com/insights/most-ev-owners-stand-technology-new-study This episode is brought to you by: 1. CDK Global - the go-to technology partner for car dealers and automakers. CDK doesn't just deliver top-tier tech solutions—they're also a trusted source for industry insights. Their Research and Insights team produces must-read white papers, blogs, and reports all year long. https://www.cdkglobal.com/ 2. Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/ 3. ActivEngage - Not every lead is a Glengarry lead. If you know, you know... Those are the ones that matter. ActiveEngage brews them 24/7. Not bots. Not forms. Real human experts having real conversations. Uncovering intent. Surfacing urgency. Creating motivation. Now your team gets buyers, not just browsers. Want to start closing your online faster? Visit @ http://www.activengage.com/glengarry Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Topics: 00:54 Why is customer experience declining? 01:43 How are credit issues impacting sales? 07:59 Where's the EV market headed? 13:49 What's the future of dealerships? 18:11 How tariffs affect car prices? 18:34 Are Chinese vehicles a threat? 20:41 Do EV tax incentives work? 26:55 Used vs new: better value? 29:48 Year-end vehicle market forecast? Check out Car Dealership Guy's stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.
The WBF Shopper is a radio program that has been bringing listeners together to buy, sell, or trade their personal items since 1969. Jeff takes your phone calls, checks the big calendar and highlights weekend community events.
FM 102.9 - FM 97.1 - AM 1130 is home to the World Famous WBF Shopper. It's fun, free and gets results. Thanks for listening. Jeff takes your phone calls to buy sell and trade, highlight upcoming community events and check the big calendar!
Known by many names: Swap Shop, Tradio, Tell It and Sell it, our fun and free version is called The WBF Shopper. Thanks for listening. Jeff takes your phone calls, highlights upcoming community events, checks the big calendar and what is America's favorite veggie!
You never know what you'll discover or who you'll hear on The WBF Shopper, the free classified column of the airways. Jeff kickoffs the week with your phone calls, highlights upcoming community events and checks the big calendar on National Pink Flamingo Day.
Have stuff in the backyard or attic and need it gone? The WBF Shopper is your free place to buy, sell and trade. Tom takes your phone calls and highlights Saturday's community events!
Looking to Buy, Sell or Trade? You've come to the right place...and its Fun and Free! The WBF Shopper is “your time”. Jeff takes your phone calls on a busy FriYay! Plus we check the big calendar and talk a little sports!
Depending on where you are in Europe, your right to a safe abortion — and reproductive care in general — can vary dramatically. This week, we speak to pioneering abortion activist Rebecca Gomperts about why she's hopeful that we can fight back against these inequalities as well as crackdowns on abortion access in other parts of the world. We're also talking about a rebel campaign in Germany to defeat a draconian Nazi-era law, and some disturbing research into the stuff that gets sprayed all over your fruit and vegetables. You can find out more about Women on Waves here and Women on Web here. Read about the mifepristone study here. Thanks for listening! If you enjoy our podcasts, we'd love it if you'd consider supporting our work. You can chip in to help us cover the weekly research and production of The Europeans at patreon.com/europeanspodcast (many currencies are available), or gift a donation to a super fan here. We'd also love it if you could tell two friends about this podcast! This podcast was brought to you in cooperation with Euranet Plus, the leading radio network for EU news. This week's Inspiration Station recommendations: Secrets We Keep (Reservatet) and The Outlaw Ocean Podcast. Bonus entries: Vessel, a 2014 documentary about Women on Waves; A Sense of Quietness, Eleanor McDowall's audio documentary about abortion in Ireland; and Tending Grief by Camille Sapara Barton. Other resources for this episode: 'Carcinogenic effects of long-term exposure from prenatal life to glyphosate and glyphosate-based herbicides in Sprague–Dawley rats' - Environmental Health, June 10, 2025 'Revealed: Monsanto's secret funding for weedkiller studies' - The Guardian, March 12, 2020 'Europe likely to miss most green targets for 2030' - Politico Europe, February 20, 2025 'EWG's 2025 Shopper's Guide to Pesticides in Produce' (USA) - Environmental Working Group, June 11, 2025 'Here's why some people still evade public transport fares – even when they're 50 cents' - The Conversation, February 13, 2025 00:00:46 Is it a Smörgåsbord? Is it a charcuterie board? No, it's The Europeans 00:04:56 Bad Week: Glyphosate 00:21:41 Good Week: Germany's freed fare-dodgers 00:35:22 Interview: Rebecca Gomperts on the state of reproductive rights in Europe 01:01:46 The Inspiration Station: Secrets We Keep and The Outlaw Ocean Podcast 01:07:10 Happy Ending: Beavers are back in Portugal Producers: Morgan Childs and Wojciech Oleksiak Mixing and mastering: Wojciech Oleksiak Music: Jim Barne and Mariska Martina YouTube | Bluesky | Instagram | Mastodon | hello@europeanspodcast.com
Is it time to clean out the shed, or empty out that garage? The WBF Shopper has brought listeners together since 1969. Jeff takes your phone calls, checks the big calendar and highlights weekend community events.
The free classified column of the airways is right here. We have alot of fun, buying, selling and trading on The WBF Shopper. Jeff takes your phone calls to buy sell and trade, highlight upcoming community events and check the big calendar!
The WBF Shopper is a free, Buy, Sell or Trade radio program. Tune in and find out whats for sale in yards, garages and attics all over central Florida. Oh Fudge! Jeff kickoffs the week with your phone calls and checks the big calendar on National Fudge Day.
The WBF Shopper is a radio program that has been bringing listeners together to buy, sell, or trade their personal items since 1969. Jeff takes your phone calls and highlights Saturday's community events!
FM 102.9 - FM 97.1 - AM 1130 is home to the World Famous WBF Shopper. It's fun, free and gets results. Thanks for listening. Jeff takes your phone calls, highlights weekend community events and talks a little sports!
Known by many names: Swap Shop, Tradio, Tell It and Sell it, our fun and free version is called The WBF Shopper. Thanks for listening. Jeff takes your phone calls, checks the big calendar and highlights weekend community events.
Send us a textThe CPG Guys are joined in this episode by Kathryn Mazza, CMO & President of Red Media at Hy-Vee, the midwest retailer. She leads the growth of the platform. Prior to, she was at Dick's Sporting Goods. This was a conversation ranging from customer loyalty building, retail media, data measurement and of course 'back to basics' in store today.Find Kathryn Mazza on Linkedin at : https://www.linkedin.com/in/kathryn-mazza-6523372a/Find Hy-Vee on Linkedin at : https://www.linkedin.com/company/hy-veeFind Hy-Vee online at : https://www.hy-vee.com/Here's what we asked her : What leadership lessons have you learned in your career that guide you today at Red Media? What inspired you to take on the leadership role at Red Media? What are some of the biggest challenges facing retail media today?Can you share insights on how Red Media integrates with Hy-Vee's e-commerce and in-store experience?How does Red Media help CPG brands maximize their marketing ROI with metrics you share?How does Red Media leverage Hy-Vee's first-party data to enhance advertising effectiveness? What role does personalization play in Red Media's ad strategy?How does AI and machine learning impact Red Media's advertising capabilities?What do you look for in best in class brand and agency partnerships?What is your vision for the future of Red Media over the next five years?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comCPG Scoop Website: http://CPGscoop.comRhea Raj's Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/Subscribe to Chain Drug Review here: https://chaindrugreview.com/#/portal/signupSubscribe to Mass Market Retailers here:https://massmarketretailers.com/#/portal/signupDISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.
You never know what you'll discover or who you'll hear on The WBF Shopper, the free classified column of the airways. Jeff takes your phone calls to buy sell and trade, highlight upcoming community events and check the big calendar!
Have stuff in the backyard or attic and need it gone? The WBF Shopper is your free place to buy, sell and trade. Jeff takes your phone calls, highlights upcoming community events and celebrates Tom's birthday!
Looking to Buy, Sell or Trade? You've come to the right place...and its Fun and Free! The WBF Shopper is “your time”. Jeff kickoffs the week with your phone calls, the big calendar and upcoming community events.
Is it time to clean out the shed, or empty out that garage? The WBF Shopper has brought listeners together since 1969. Tom takes your phone calls and updates Saturday's community events!
The free classified column of the airways is right here. We have alot of fun, buying, selling and trading on The WBF Shopper. Jeff takes your phone calls, highlights weekend community events and talks a little sports on National Donut Day!
Grab a cup of coffee, tune in, get ready for fun and discover the many treasures from our listeners on the WBF Shopper. Jeff takes your phone calls, checks the big calendar and highlights community events.
The WBF Shopper is a radio program that has been bringing listeners together to buy, sell, or trade their personal items since 1969. Jeff takes your phone calls on a busy Tuesday, plus its National Egg Day!
FM 102.9 - FM 97.1 - AM 1130 is home to the World Famous WBF Shopper. It's fun, free and gets results. Thanks for listening. Tom and Denise kickoff June with your phone calls and Radio Store deals.
You never know what you'll discover or who you'll hear on The WBF Shopper, the free classified column of the airways. Goodbye May! Jeff takes your phone calls and updates Saturday's community events!
Have stuff in the backyard or attic and need it gone? The WBF Shopper is your free place to buy, sell and trade. Jeff takes your phone calls, highlights weekend community events and talks a little sports!
Looking to Buy, Sell or Trade? You've come to the right place...and its Fun and Free! The WBF Shopper is “your time”. Jeff and Denise take your phone calls, checks the big calendar and updates our fitness challenge.
Is it time to clean out the shed, or empty out that garage? The WBF Shopper has brought listeners together since 1969. Jeff takes your phone calls, highlights community events on National Hamburger Day!
The free classified column of the airways is right here. We have alot of fun, buying, selling and trading on The WBF Shopper. Jeff takes your phone calls and recaps weekend sports, plus a check of the big calendar!
Nine News reporters Selina Zhang and Ollie Haig joined Shane McInnes.See omnystudio.com/listener for privacy information.
The free classified column of the airways is right here. We have alot of fun, buying, selling and trading on The WBF Shopper. Tom takes your phone calls and highlights Saturday's community events!
Grab a cup of coffee, tune in, get ready for fun and discover the many treasures from our listeners on the WBF Shopper. Jeff and Denise take your phone calls, and enjoy delicious treats from Jodi and Doug at Super Organic Smoothie of Baartow!
The WBF Shopper is a free, Buy, Sell or Trade radio program. Tune in and find out whats for sale in yards, garages and attics all over central Florida. Jeff takes your phone calls and checks the big calendar on a busy Thursday.
The WBF Shopper is a radio program that has been bringing listeners together to buy, sell, or trade their personal items since 1969. Jeff takes your phone calls, highlights community events and talks Polk County sports.
In this powerful episode of The Brand Called You, CEO Scott Brandley shares how trust, authenticity, and bootstrapping led to the global success of Shopper Approved and Trust Guard. Learn how to turn customer reviews into powerful marketing assets and build lasting brand credibility in a digital world.00:39- About Scott BrandleyScott is the Chief Executive Officer of Shopper Approved and Trust Guard.He's the co-author of a book titled Reputation King.
FM 102.9 - FM 97.1 - AM 1130 is home to the World Famous WBF Shopper. It's fun, free and gets results. Thanks for listening. Jeff takes your phone calls, highlights community events and we get ready for the Mulberry Panthers State Championship Game tonight!
Known by many names: Swap Shop, Tradio, Tell It and Sell it, our fun and free version is called The WBF Shopper. Thanks for listening. Jeff takes your phone calls and talks a little Polk County Sports on National Devil Food Cake Day.
You never know what you'll discover or who you'll hear on The WBF Shopper, the free classified column of the airways. Jeff takes your phone calls and highlights Saturday's community events!
Have stuff in the backyard or attic and need it gone? The WBF Shopper is your free place to buy, sell and trade. Jeff and Denise take your phone calls, and we hear about Denise's histroy project, plus her Word of the Day!
Looking to Buy, Sell or Trade? You've come to the right place...and its Fun and Free! The WBF Shopper is “your time”. Jeff takes your phone calls, spotlights community events, talks high school softball playoffs, and checks the big calendar.
Is it time to clean out the shed, or empty out that garage? The WBF Shopper has brought listeners together since 1969. Jeff takes your phone calls, highlights community events and talks Polk County sports.
See omnystudio.com/listener for privacy information.