Don't Look Under The Bed - A Hospitality Podcast

Black Women of Hospitality is on a mission to unite, inspire and empower Women of Color in the Hospitality Industry by providing resources, support, and motivation to achieve personal and professional growth. Stacia Harvey-Randall is VP and Co-Founder of Black Women of Hospitality. She shares her hospitality journey, vision for the organization and much more. Listen in and telll a friend to tell a friend! Learn more: www.Blackwomenofhospitality.com IG: @Blackwomenofhospitality Facebook: @Black Women Of Hospitality Connect with Stacia: Linkedin.com/in/stacia-harvey-randall-4a626b39 Learn more about your ad choices. Visit megaphone.fm/adchoices

Mandi Graziano has more than 20 years of experience in leadership roles in sales, management, business and Hospitality. She is a highly regarded Hospitality and conference expert thatleverages her vast network and deep industry relationships to negotiate favorable contract terms, yielding significant price reduction and minimal risk for her clients. Additionally Mandi is an author, podcast co-host and optimistic Cleveland Browns fan. We discuss all of the things in this episode. Connect with Mandi: www.mandigraziano.com mgraziano@hpnglobal.com IG: @mandi_graziano IG: @adventuresinbusinesslive Learn more about your ad choices. Visit megaphone.fm/adchoices

What started out as dry January has morphed into a sober movement where people are abstaining from alcohol due to a number of reasons: Perhaps they overindulged during the pandemic, they want better physical and mental health, or perhaps folks are simply tired of being hungover. According to a Forbes article (Jan 2023) the sober movement is driven by Millennials and Gen Z who are not big on drinking. Sober Bars offer a non alcoholic option for those who want to participate in the ritual of celebration and socializing while enjoying a sexy non alcoholic craft cocktail or non alcoholic wine or beer. Study researcher, Gretchen Andsager for NCSolutions says, " This is a growing industry trend and the market value is between $8 billion and $11 billion for low and no alcohol beverages, so it's definitely a growing industry in general that many companies are starting to tap into". Our guest this week is Sydney Eason, Co-Founder of Eason Branding, a Hospitality Branding and Marketing Firm. Sydney discusses the emerging sober movement, the various non-alcoholic options available, how hotels and restaurants can build out their non-alcohol programs and more. www.easonbranding.com IG: @easonbranding Sober Bars NYC: Hekate East Village, Sechey West Village, Absence of Proof / Houston: Better Luck Tomorrow, Monkey's Tail, Daily Gather / Austin: Sans Bar/ San Francisco: Ocean Beach Cafe/ Chicago: Benedicion Dry Bar, Prazbar/ Washington DC: Binge Bar/ Phoenix: The Nixer Learn more about your ad choices. Visit megaphone.fm/adchoices

According to a survey published by MMGY Global, the world's leading integrated marketing company specializing in travel, tourism and hospitality, African American travelers spent $109.4 Billion in 2019. This tells me that we all possess the spirit of wanderlust, curiosity, adventure and discovery. Our guest this week has taped into this market by offering her clients luxury travel experience, Anita Mitchell is the founder and owner of Noire Escapes, an award winning travel company dedicated to elevating the group travel experience by curating domestic and international group escapes. We discuss entrepreneurship, what makes Noire Escapes different, why representation matters when marketing to African Americans and more. www.noireecapes.com IG: @noireescapes_ FaceBook: Noire Escapes IG: @dontlookunderthebedpod Learn more about your ad choices. Visit megaphone.fm/adchoices

Summertime is SMERF season. The time when hotels have the opportunity to fill room in the off-season and need periods. SMERF represents Social, Military, Educational, Religious and Fraternal Groups. Common events include weddings, family reunions, military reunions, sports tournaments, religious retreats, multicultural and LBGTQIA+ events. SMERF groups come in all sizes with a variety of needs and budgets. Working with SMERF groups is a great way to fill up lower tiered rooms and increase occupancy at your property. It's an important segment and the groups should be treated with the same level of care and attention as any corporate group. IG: @dontlookunderthebedpod Learn more about your ad choices. Visit megaphone.fm/adchoices

Summer is summering and vacation travel is on the rise. Our guest this week is travel influencer, content creator, wife, mom and Founder of the Traveling Child, Monet Hambrick. Monet is normalizing luxury travel for Black families and has successfully turned her passion for travel into a business. She has partnered with brands such as American Express, Disney, Royal Caribbean Cruise Lines and various Tourism Boards. Monet seeks to inspired travelers to step out of the comfort zone and consider destinations off the beaten path, encourage families to explore the world with their children. Follow Monet: IG. @thetravelingchild. for travel tips, affordable travel and traveling with children www.thetravelingchild.co Learn more about your ad choices. Visit megaphone.fm/adchoices

This week was a tough one for those of us in the hospitality industry. We lost a kind hearted hospitality hero that was Dylan Beaumont. Dylan was the General Manager at the Fairfield Inn in Eugene, Oregon. When Dylan was not working he spent his spare time researching hospitality history. Whatever he learned he shared with the hospitality community. Dylan was always positive and had an amazing sense of humor. He supported ALL things hospitality. He listened to everyone's podcasts, was a guest on many of them and interacted daily will all of us. He will be sorely missed. Enjoy this encore episode. Rest Peacefully Friend Learn more about your ad choices. Visit megaphone.fm/adchoices

Robin goes solo in this episode of Don't Look Under The Bed. It's summertime and everyone is out "summering" I share my summer highlights, a recent summer travel survey and talk about "Set Jetting". Follow Us: IG: dontlookunderthebedpod Learn more about your ad choices. Visit megaphone.fm/adchoices

Summer travel is heating up and our guest this week has developed a program where you can give the gift of travel. Gift a trip is an e-commerce platform dedicated to the sale of fully inclusive individual travel certificates that are created by and redeemed directly through the world's leading cruise lines, resorts and hotels. Gift A Trip Founders Pam Kressley and Lori Cassidy took a leap of faith to create this smart, easy way to give the gift of travel. With over 30 years of travel and tourism experience, they were able to tap into their vast network of cruise line and resort contacts to develop this unique concept. In this episode Pam shares how the same thing that got her into the travel industry is the same thing that burnt her out, advise for entrepreneurs and much more. For additional information: www.giftatrip.com info@giftatrip.com www.linkedin.com/company/gift-a-trip/ Follow Us: IG: @dontlookunderthebedpod www.linkedin.com/in/robinmoncrieffe www.linked.cin/in/nikiwade Learn more about your ad choices. Visit megaphone.fm/adchoices

If you know me, you know that I live for an island vacation with pristine beaches, mountain views, rich history, authentic Caribbean cuisine and gracious locals. St. Kitts and Nevis checks all of these boxes for me. Our guest this week is Greg Bernard Phillip, Travel Industry Keynote Speaker, Author and CEO of Nevis Sun Tours Inc. We chat about all things St. Kitts and Nevis, the timing of the sales vs the quantity of the sale, the importance of marketing, Alexander Hamilton and more. Listen in and connect with Greg. www.gregbernardphillip.com www.linkedin.com/in/gregbphillip Greg@nevissuntours.com www.nevissuntours.com FB: www.facebook.com/NevisSunTours/ YouTube: Nevis Sun Tours Reservations@nevissuntours Learn more about your ad choices. Visit megaphone.fm/adchoices

Listen in as Niki and I discuss planning an international girls trip. We offer tips on how to stay organized, budget and delegate. IG: dontlookunderthebedpod www.linkedin/in/nikiwade www.linkin/in/robinmoncrieffe Learn more about your ad choices. Visit megaphone.fm/adchoices

Niki and I are BACK and discuss what we have been up to while on spring break. Shout out to Rachel Vandenberg and Nancy Mendelson for inviting me to participate in the 2023 Accelerate Women Leaders in Travel Conference. IG: @dontlookunderthebedpod www.linkedin/in/nikiwade www.linkedin/in/robinmoncrieffe Learn more about your ad choices. Visit megaphone.fm/adchoices

This week Niki and I are having a sales conversation. We are here to remove the stigma relative to prospecting. With the proper preparation, prospecting does not have to be painful. As sellers we are tasked with finding new business and generating revenue for the hotel and we use all of our resources: Property Management System, National Sales, Knowland Reports, Comp Set and more. Connect with Us: IG: @dontlookunderthebedpod www.linkedin/in/nikewade www.linkedin/in/robinmoncrieffe Learn more about your ad choices. Visit megaphone.fm/adchoices

You have submitted your proposal and your property has made the shortlist and the client has requested a hotel site visit. This is your time to shine and focus on what is important to your client. it is also your time to build trust and confidence, showcase the hotel and align your site visit with your proposal. Listen in as Niki and I prepare for our site visits. Connect with us: IG: @dontlookunderthebedpod www.linkedin/in/nikiwade www.linkedin/in/robinmoncrieffe info@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Niki and Robin are back and celebrating 2 years hosting Don't Look Under The Bed Podcast. Thank you for your support! HEY...leave us a review on apple podcasts Connect with us: IG: @dontlookunderthebedpod LinkedIn: linkedin/in/robinmoncrieffe linkedin/in/nikiwade info@dontookunderthebed.org robin@dontlookunderthebed.org niki@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Meet Calvin Stovall! He has blended his passion for hospitality and history to reveal true stories of African American hospitality pioneers. In his upcoming book titled, "Hospitality Historiography", Calvin highlights and celebrates the hospitality contributions of African American people...specifically centering African American hotel ownership throughout history. Calvin started his hospitality career like so many of us as a front desk agent. He would go on to hold the roles of VP of Brand Marketing with Hilton, CEO of Soulsville Foundation as well as Marketing and Brand Strategist for the fundraising arm ALSAC for St. Jude Children's Research Hospital. Calvin is now CEO of ICONIC Presentations where he specializes in delivering high energy keynote presentations for organizations that desire to reach or maintain iconic status. www.iconicpresentations.net calvin@iconicpresentations.net www.linkedin.com/in/calvinstovall IG: @iconicspeaker Follow Us: IG: @dontlookunderthebedpod www.inkedin.com/in/robinmoncrieffe www.linkedin/com/in/nikiwade robin@dontlookunderthebed.org niki@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

This week Niki and I welcome Dylan Beaumont, General Manager at Fairfield Inn by Marriott in Eugene, Oregon. Dylan is a longtime supporter of Don't Look Under The Bed and an all around advocate of the hospitality industry. When he is not running the operations at his hotel, he is listening to podcasts, sharing hospitality history and positive energy. Dylan shares with Niki and I what keeps him up at night, the changes in hospitality over the years and much more. Connect with Dylan: IG: @fairfieldeugene Linkedin: linkedin.com/in/dylan-beaumont-7a24a6191 dbeaumont02@gmail.com FOLLOW US: IG: @dontlookunderthebedpod niki@dontlookunderthebed.org Linkedin: linkedin.com/in/nikiwade robin@dontlookunderthebed.org Linkedin: linkedin.com/in/robinmoncrieffe Learn more about your ad choices. Visit megaphone.fm/adchoices

KINnecting brings equity to the travel industry by building an ecosystem of culturally immersive experiences designed by Black and Brown locally-owned businesses. We are always inspired by those that follow their passion and purpose. Our guest this week Amara Brown went on vacation in Aruba and never left. She is now on a mission to curate experiences for tourists that take place outside of the all inclusive resort walls. This gives the traveler the opportunity to experience authentic local culture while supporting a local business, which makes a huge impact on the community as a whole. Listen in as Amara shares her story, cultural conscious travel and her vision for KINnecting Kinnect with Amara: IG: @KINnecting.co FB: @KINnecting www.kinnecting.co hey@kinnecting.co Follow Us: IG: @dontlookunderthebedpod robin@dontlookunderthebed.org www.linkedin/in/robinmoncrieffe niki@dontlookunderthebed.org www.linkedin/in/nikiwade Learn more about your ad choices. Visit megaphone.fm/adchoices

Niki and Robin are back! We finished 2022 strong and have look forward to whatever 2023 has in store for us. your survey link connect with us: IG: @dontlookunderthebedpod robin@dontlookunderthebed.org niki@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you ever stayed at a hotel or vacation rental and inquired about a product? Minoan Experience makes it possible for you to shop your short term rental or hotel. Minoan has connected brands with property hosts and property hosts with consumers. Marc Hostovsky is turning short term rentals into showrooms for brands with a concept called "Native Retail". Consumers can test out products in environments which the products were designed for, and if they like them, they can easily learn more and purchase them at that moment. Niki and I learn about product placement, attention economy, experience economy and much more. Connect with Marc: IG: www.instagram.com/minoanexperience FB: www.facebook.com/minoanexperience www.minoanexperience.com Please share your feedback with us as it helps us learn and take our quick survey! Connect with us : IG: @dontlookunderthebedpod robin@dontlookunderthebed.org niki@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Leanne Calderwood, CMP is a personal branding expert and LinkedIn guru. She helps professionals find their unique differentiators so they can set themselves apart from their competition in their B2B business. She has developed aspects of her personal brand and was able to attract a community of like-minded individuals which resulted in business leads, job offers and speaking opportunities. Leanne states that " relationship selling through my personal brand was my competitive advantage". Listen in as Niki and I learn how Leanne can help you : CULTIVATE your personal brand BUILD relationships CREATE your community GROW your business LEARN from Leanne: www.leannecalderwood.com. SUBSCRIBE and receive a FREE download: 5 Dimensions of Personal Branding Workbook Linkedin: www.linkedIn.com/in/leannecalderwood Email: leanne@leannecalderwood.com Twitter @lcalderwood IG: @leannecalderwoodresources FOLLOW US: IG: @dontlookunderthebedpod LinkedIn: www.linkedin.com/in/robinmoncrieffe Email: robin@dontlookunderthebed.org LinkedIn: www.linkedin.com/in/nikiwade Email: niki@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Nichelle Lund approaches Hotel Sales from a customer service forward approach. She enjoys working with Guest Service Associates and leads by example relative to guest and client interactions. Nichelle is a 14 year hospitality veteran focused on better communications, better cultures and elevated customer service experiences and has developed three very unique workshops that bring these elements together for teams of all sizes. In this episode of Don't Look Under The Bed we discuss Nichelle's hospitality journey and how she supported struggling hotels, her break from the hospitality industry as well as her return and so much more. Connect with Nichelle Lund: www.linkedin.com/in/nichelle-lund-8631a928 Nichelle.Lund@gmail.com Follow us: IG: @dontlookunderthebedpod robin@dontlookunderthebed.org niki@dontlookunderthebed.org www.linkedin.com/in/robinmoncrieffe www.linkedin.com/in/nikiwade Learn more about your ad choices. Visit megaphone.fm/adchoices

The Sales and Catering Team is charged with generating revenue for the hotel. We share the sleeping rooms and the event space. When a business opportunity comes across our desk the goal is to qualify it and eventually convert it to a definite booking. It's important that we communicate with our team members and be honest with our clients. When clients tell us that they need set up at 6pm and there is an event in session until 6pm, it takes teamwork and partnership to make it work. Connect with us: IG: dontlookunderthebedpod robin@dontlookunderthebed.org niki@dontlookundethebed.org www.linkedin/in/robinmoncrieffe www.linkedin/in/nikiwade Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Don't Look Under The Bed, Niki and I discuss the importance of recognizing and celebrating your peers and team members. What do you do to make your team feel valued and special? Connect with Us: IG: @dontlookunderthebedpod www.linkedin.com/in/robinmoncrieffe www.linkedin.com/in/nikiwade robin@dontlookunderthebed.org niki@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

How do you feel about road trips? What if you did not have to do the driving? Would you consider traveling via a luxury coach? This week on Don't Look Under The Bed, Niki and I discuss the option of a "Luxury Bus" in this episode titled "This ain't your grandaddy's greyhound bus" Napaway provides a premium sleeper coach and Vonlane calls themselves a "Private Jet On Wheels". Both offer personal space and legroom along with upgraded amenities like Wi-Fi and electrical outlets, blankets and pillows. Connect with Us: robin@dontlookunderthebed.org niki@dontlookunderthebed.org IG: Dontlookunderthebedpod www.linkedin.com/in/robinmoncrieffe www.linkedin.com/in/nikiwade Learn more about your ad choices. Visit megaphone.fm/adchoices

How do your emails stand out from the rest? Does your subject line grab attention? In this episode of Don't Look Under The Bed Niki and I discuss a recent Linkedin post by Leanne Calderwood, CMP, Linkedin and Personal Branding Trainer. She outlines the (4) words that grinds her gears. What does your client and potential client hear when they open your email... if they open your email. Connect with US: IG: @dontlookunderthebedpod robin@dontlookunderthebed.org niki@dontlookunderthebed.org www.LinkedIn/in/robinmoncrieffe www.LinkedIn/in/nikiwade Learn more about your ad choices. Visit megaphone.fm/adchoices

Working on property no 2 days are the same and you could be called upon to handle a number of special request. Niki and I recall some of our most memorable. Share your stories with us and let us know something unusual that a guest has asked of you. robin@dontlookunderthebed.org linkedin/in/robinmoncrieffe IG: @dontlookunderthebedpod Learn more about your ad choices. Visit megaphone.fm/adchoices

We all plan travel for different reasons (girls trip, wedding, bucket list destination) Our guest this week asked her son how he would like to celebrate his 21st birthday and their trip to Europe was born. We discuss the tips and strategies when planning, the importance of communication to drive customer satisfaction and why she asks to speak with the manager. Greer McVay is a professional communicator, author and co-host of the podcast Life, Lemons and Lemondrops Connect with Greer: linkedin.com/in/greermcvay www.greermcvay.com www.lifelemonsandlemondrops.com Follow Us: IG: @dontlookunderthebedpod linkedin.com/in/robinmoncrieffe linkedin.com/in/nikiwade Learn more about your ad choices. Visit megaphone.fm/adchoices

Curtis Crimmins is a hotelier, fair wage advocate and innovator. He is reinventing hotels to provide better service jobs as well as change the guest experience. Roomza was started to make life better for the people who work in hotels, and for the people who stay in them. Roomza, an original hospitality concept, is hoping to reinvent hotels from the inside out by focusing on what it believes is a fractered guest experience, high operating costs, and poor worker satisfaction. Niki and I chat with Curtis and Samantha about the Roomza hotel concept and how a guest has the ability to curate and personalize their experience, why he hates plastic key cards and so much more. www, roomza.com Connect with Curtis: LinkedIn.com/in/curtiscrimmins Twitter: @curtiscrimmins IG: @curtis.crimmins Connect with Samantha Linkedin.com/in/samanthaspring Follow Us: FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Jen Salerno is a 20 year veteran of the Hospitality and events industry. She hosts The Room Block Podcast (where hospitality and event professionals meet) and is the owner of JTS Connect where she helps organizations connect goals, ideas and products with attendees, exhibitors, vendors and teams. We discuss Jen's hospitality journey, her transition to solopreneurship, work/life balance and more. Connect with Jen: https://www.linkedin/in/jtsalerno www.jtsconnect.com IG: @theroomblockpodcast FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

James Ferguson is a leadership & culture speaker and author who has literally written the playbook on improving your leadership skills and strengthening your team culture by centering and celebrating your employees. In The Confetti Culture Playbook James guides you through the process of building a strong company culture of valued employees who are engaged, enabled, and empowered to be at their best and deliver their best daily. Connect with James Ferguson LinkedIn: https://www.linkedin.com/in/james-ferguson-08361384 IG: @theconfetticultureplaybook Check out www.theconfetticultureplaybook.com for free resources and tools for teams Listen to the Confetti Culture Playbook Podcast wherever you get your podcasts Follow Us: FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

It's summer vacation time and in this episode of Don't Look Under The Bed Robin and Niki discuss lost and found and the many items left behind by hotel guests. How does the guest get their stuff back? Follow us: IG: @dontlookunderthebedopod Learn more about your ad choices. Visit megaphone.fm/adchoices

In a recent hertelier article, Maria Navarro asks the question "Why Does Working in Hospitality Change You as a Person" ? Niki and discuss a few of her observations in this episode of Don't Look Under The Bed. Link to hertelier article below: https://www.hertelier.com/post/why-does-working-in-hospitality-change-you-as-a-person FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Susan Barry is the President + Queen Bee of Hive Marketing and host of Top Floor Podcast. Hive Marketing helps hotel owners, management companies, and brands optimize top line revenue performance by deploying 25 years of award-winning experience in sales, marketing and revenue strategy. Susan's super power is executing special projects that don't fit neatly into an organizational chart. On Top Floor, a podcast about the future of hospitality, Susan talks to experts and characters to find the best ideas in hospitality. Susan chats with Niki and I about her passion for creating from scratch, about the reality the hospitality industry must face, the first thing she would do if she were to walk back into the hotel sales office tomorrow and much more. Connect with Susan: susan.barry@hive-marketing.com https://www.linkedin.com/in/susandbarry www.hive-marketing.com https://www.instagram.com/topfloorpod www.topfloorpodcast.com FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Hotel sales teams generate rooms and catering revenue for the hotel. Not only do we have specific financial goals to achieve quarterly and annually, we have specific weekly activity goals to demonstrate our efforts to secure business. Prospecting/Solicitation, Outside Calls, Site Visits, Entertainment, Follow Up and Account Maintenance goals are a few of the activities Niki and I measure every week. Listen in as we discuss the current selling environment and offer some tips and best practices essential to uncovering business for your hotel. A few questions to ask yourself when prospecting: Have you done your preplanning? Are you using a blend of mediums? (email, in-app messaging, phone, warm intro) Are you following up? FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Robin and Niki serve as hosts and emcees at MPI Houston Area Chapter's "Night Among The Stars Gala" It was a spectacular evening as we celebrated MPI's 50th Anniversary and 44 years of the Houston Area Chapter. We honored tenured member anniversaries and introduced the incoming Board of Directors. Niki and I were thrilled to participate and we discuss the process leading up to the night of dazzle dazzle and abracadabra. FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

It is summer travel season and this week on Don't Look Under The Bed, Niki and I discuss one of the benefits of working in a hotel. The associate discount is a great privilege afforded to hotel employees and extends to their friends and families. Should employees expect preferential treatment (upgrade or room not next to the ice machine) or simply be satisfied with the discount? FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

This week on Don't Look Under the Bed we visit with Bruce Jordan, "The MJ of Hotels". Bruce is a revenue expert and his super power is the ability to turn around failing properties, increase review scores as well as hotel revenue. Bruces shares his outlook for the future of the hospitality industry, tips for hotels from his new book "Hotel Revenue Bible", and why he will never be hungry or broke. Follow Bruce Jordan: IG: @mjofhotels YouTube: YouTube.com/c/HotelGuestManagement www.hotelguestmanagement.com Bruce Jordan is the Managing Partner of Hotel Guest Management. He oversees product development, revenue generation, and marketing. His main goal is to provide products that empower and support hotel operations, financial agility, sales and marketing, cost neutralization, and guest satisfaction for the hotel market. He is a hotel revenue expert and specializes in reviving failing properties.  Bruce Jordan is former IHG Corporate and has over 20 years of hotel experience working for the top brands and franchises including Wyndham, Marriott, IHG, Hyatt, Hilton, and more. He has managed over 20 hotels and overseen 3 hotel renovations.  Bruce was given a herculean task of saving one of the worst hotels in Kissimmee Florida. A 400-room hotel that was infested with drugs and prostitution and was facing foreclosure. In 5 month, Bruce Jordan turned around the hotel taking it from a 2.8 to a 3.8 review score and taking the revenue numbers from $60,000 and to over $300,000 a month. Saving the hotel from foreclosure. After this impossible rescue, Mr. Jordan was bestowed with the title of “MJ of Hotels”. He is also the host of the hit hotel competition review show “Hotel Management Do's and Don'ts”, the Hotel Insider and “True Hotel Leaders” which was ranked #14 of the top 30 Podcasts for 2021 by the International Hospitality Institute. In addition, Mr. Jordan has been ranked in the top 25 Social Media Influencers for 2021 by International Hospitality Institute. FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Tanya Minor is Director of Sales &. Marketing, wife and mother (not necessarily in that order) and literally followed the career path set before her to become a successful hotel sales leader. Like so many of us, Tanya started her hospitality journey in hotel operations and is now an award winning, performance driven sales leader with demonstrated ability to build high performing sales teams using a collaborative approach. Tanya shares how someone saw something special in her and encouraged her to pursue new opportunities, how she set out to learn everything she could in order to advance to the next level and the role of family support is crucial as she continues to climb the career ladder. FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

This week Niki and I talk hot topics from the FaceBook Hospitality Family page. Listen in and give us your thoughts. FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

This week on Don't Look Under The Bed, Niki and I are excited to learn from Steve Turk, a "serialpreneur", passionate about hospitality, creating unforgettable experiences and mentoring aspiring industry professionals. ABOUT STEVE TURK- TURK HOSPITALITY VENTURES Born and raised in Miami, Steve Turk is a 20-year hospitality veteran consultant for restaurants, hotels, vacation rentals, and hospitality startups. In his extensive career, Turk has overseen Food & Beverage operations as an executive for high-end luxury as well as lifestyle hotel brands. With tours of duty at Loews Hotels, Mandarin Oriental, Nobu Hotels, Trump Hotels, Delano, and Viceroy, he is uniquely suited to help hospitality businesses run more smoothly. Along with leading hotel teams of more than 500, Turk is the founder of Turk Hospitality Ventures, a full-service consulting and startup advising firm that works with restaurants, resorts, vacation rentals, and startups to deliver curated hospitality solutions from ideation to implementation. Turk continues to expand his profile in the industry as host and creator of The Hospitality Mentor, where he aims to take listeners on a journey through these leaders' careers—their ups and downs, wild turns, and lessons learned.  Turk has been featured in Forbes, The Miami Herald, Deco Drive, and Time Out. With an array of experience from facilitating events such as Super Bowl parties to the South Beach Wine & Food Festival, including PGA Championships, Fortune 500 conferences, and concerts with artists such as Bon Jovi and Post Malone just to name a few. Turk has been named among the Top 25 Social Media Influencers in Hospitality by the International Hospitality Institute. ABOUT BISCAYNE COFFEE:  Biscayne Coffee, launched by Turk Hospitality Ventures, is an eco-friendly coffee brand that was founded with a giving spirit and a big idea: to enjoy delicious coffee roasted in Miami while helping save Biscayne Bay and the wildlife that inhabit it for future generations to enjoy. Biscayne Coffee is Certified CCOF organic and Fairtrade certified. 10% of all Biscayne Coffee sales will be donated to the Biscayne Bay Foundation, a nonprofit organization based in South Florida, whose mission is to increase awareness of the health, safety, and sustainability of waterways on Biscayne Bay. Biscayne Coffee features a variety of delicious hand-crafted, locally brewed, gourmet coffee, as well as coffee mugs, tumblers, and branded merch. For more information, visit https://www.biscaynecoffee.com/  Steve Turk: Instagram: @stevelturk LinkedIn: https://www.linkedin.com/in/stevelturk  Twitter: @stevelturk  Turk Hospitality Ventures Instagram: @turkhospitalityventures  LinkedIn: https://www.linkedin.com/company/turk-hospitality-ventures  Biscayne Coffee Instagram: @biscaynecoffee  The Hospitality Mentor Instagram: @the_hospitality_mentor Learn more about your ad choices. Visit megaphone.fm/adchoices

In the early days of my career I always heard people say, “find a mentor”. I never thought that it applied to me. Who would support me when I expressed interest in advancing my career? Who would have time to mentor ME? How do I find a mentor or sponsor? How do I ask?  In an article in themuse by Jo Miller, she outlines six steps you can take to attract the attention of an influential sponsor and states, "you don't get to choose the sponsor; the sponsor almost always chooses you". This week on Don't Look Under The Bed I chat with Emily Goldfischer, hertelier founder/Editor-In-Chief and Nancy Mendelson, hertelier Columnist, Best Mentor and Advisor about mentorship, sponsorship and the many resources now available to women in hospitality as they pursue leadership roles. hertelier is an online media platform that enlightens and inspires women in hospitality to pursue, navigate and nurture their careers at every stage, through sharing information and sparking conversation. Follow hertelier on Instagram:https://instagram.com/her.telier?igshid=YmMyMTA2M2Y= Subscribe to hertelierhttps://www.hertelier.com/ Connect with Emily on http://linkedin.com/in/emilygoldfischer FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

What kind of coworker are YOU? In this episode Niki and I discuss the various personalities that we have worked with, from the social butterfly who plans the monthly birthday celebrations, the workaholic, the oversharer, the office comedian who is always this close to crossing the line and the eternal pessimist who carries around a bucket of bitterness. We offer tips on how to interact with various personalities and share why it is important to focus your time and energy on yourself and remain professional. FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Starting a new job is exciting as this is a new opportunity for you to showcase your talent and make a positive impression, meet new and learn new things. This week Niki and I discuss the onboarding process. Preparation is such a vital step to making your new team member feel welcome, valued and that they made the right decision joining your team. FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, Niki and I talk about how the sales process has changed for us in our suburban market. We are seeing some slow return of corporate group business however, the SMERF market and leisure travel is what is keeping the lights on. FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Niki takes her first business trip since 2019. Don't Look Under The Bed - A Hospitality Podcast is recognized by the International Hospitality Institute. We thank our listeners for their continued support and encourage any and all feedback. Don't be shy! Please send us a voice message using the following link https://anchor.fm/dlutbpod/message FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

As the International Hospitality Institute recognizes and celebrates Hospitality Excellence through the Global Hospitality Awards, we thought it fitting to revisit our conversation with Dr. Jeffrey Obomeghie, President and CEO of the International Hospitality Institute, The Global Advocacy, Training and Standards Organization for the Hospitality Industry.  We discuss all things hospitality to include what we have learned over the past 18 months, the future of hospitality and bridging the gap between Gen Z, millennials and hospitality veterans. About Dr. Jeffery Obomeghie: Dr. Jeffrey O is a seasoned CEO, hospitality educator, internationally renowned coach and author. He currently serves as President of the International Hospitality Institute where he oversees IHI's global operations.  www.Internationalhospitalityinstitute.com https://www.instagram.com/intl_hosp_inst FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod  https://www.linkedin.com/in/nikiwade  niki@dontlookunderthebed.org  https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Adele Gutman Milne is a Speaker, Guest Experience Authority and host of Get Great Guest Reviews, the Podcast. Adele has been honored as one of the Top 25 Most Extraordinary Minds in Sales & Marketing by the Hospitality Sales and Marketing Association International for achieving exceptional results, driving revenue through guest experience and reputation cultivation. During her tenure as Vice President of the Library Hotel Collection, the brand repeatedly earned the #1 highest guest satisfaction rating on any luxury hotel brand in the world. Adele is helping hoteliers, healthcare professionals and all service industries implement the award winning Five Star Review System she developed over decades in Hospitality. Connect with Adele : www.adelegutman.com adele@adelegutman.com linkedin.com/in/adelegutman FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Lawrence Phillips embarked on a 30 country, 7-continent adventure around the world and noticed there was no consistent resource that could provide destination insights on racism. So, he built one. #TravelingWhileBlack is more than a hashtag, it is a reality for many of us as we travel the world. Historically Black Travelers have faced a number of issues and inconveniences while traveling, and as a result the Green Book was established in 1936 by Victor Hugo Green as a resource to help Black Travelers navigate the United States safely and without embarrassment during jim crow and segregation. Our guest this week is Lawrence Phillips, Passionpreneur and Founder of Green Book Global, a travel review platform dedicated to inspiring and empowering Black travelers to confidently explore the world. It is akin to a Black “TripAdvisor” and is the first of its kind. Lawrence is also a DEI Consultant and offers services to DMOs, hotels and travel organizations to help make a more equitable space for Black Travelers. Follow Green Book Global on all social media platforms: IG: https://instagram.com/greenbookglobal?utm_medium=copy_link FaceBook: https://m.facebook.com/greenbookglobal/ http://greenbookglobal.com/ https://youtube.com/watch?v=BabQdWP4ghs&feature=share FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

HelmsBriscoe is the Global Leader in Meetings Procurement & Site Selection and streamlines the meeting planning process by managing the time consuming task of researching, contacting and evaluating venues for their clients. Debbie O'Reilly, Director, Global Accounts for HelmsBriscoe shares her hospitality journey, the value that HelmsBriscoe provides and much more! For more information about HelmsBriscoe, visit their website below. Also connect with Debbie on http://linkedin.com/in/debbie-o-reilly-867a8811 www.helmsbriscoe.com doreilly@helmsbriscoe.com FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices

Temporary hospitality staffing or "Task Force" is a brilliant solution that provides immediate support to hotels and management companies to fill in gaps until permanent staff return or replacement staff is hired. Task Force consultants are prepared to make a direct impact on day 1 as they have experience across a wide range of properties and brand systems. Our guest Lizz Williams Christie is an independent Task Force Consultant and we discuss her journey and why this is an ideal option for her and her family. FOLLOW US: IG:   https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices