Podcasts about mandarin oriental

Mark Suter, general manager of the Mandarin Oriental, Munich, speaks with Michaela Guzy of Insider Travel Report about the hotel's 25th anniversary, new residential expansion, and upcoming pedestrian-friendly enhancements in its central location. Suter highlights the property's boutique scale with just 73 rooms, its celebrated Matsuhisa restaurant and rooftop bar, and its blend of Bavarian culture and Asian service. He also discusses Munich's walkable attractions, spa offerings, and top local experiences, including Oktoberfest, beer gardens, and the English Garden. For more information, visit www.mandarinoriental.com/munich. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean,  iHeartRadio,  Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.

In this episode, Brian is joined by Jeremy McCarthy, GroupDirector of Leisure, Spa and Wellness with the Mandarin Oriental Hotel Group. Mandarin Oriental is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences. The Group nowoperates 41 hotels, 12 residences and 26 exclusive homes in 26 countries and territories with many more projects currently under development. Tune in to hear who Jeremy Thanks for helping him along the way.

Delta Air Lines has paused its 2025 outlook due to economic uncertainty and stalled growth, despite gains in international and premium revenue, while also noting a drop in Canadian bookings. Mandarin Oriental Hotel Group is launching its first major brand refresh since 1985, including a new app, updated branding, and an expanded global portfolio plan. Meanwhile, the short-term rental industry struggles to track its carbon footprint, with major platforms not requiring hosts to report emissions despite their sustainability goals. ‘Growth Has Largely Stalled': Delta CEO Sounds Alarm on Tariffs Behind Mandarin Oriental's First Brand Update in 4 Decades — Exclusive The Problem With Tracking Short-Term Rental Emissions: ‘How on Earth Do You Count Them?' Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews (https://www.youtube.com/@SkiftNews)  and never miss an update from the travel industry.

Hello wine friends and welcome back! This is part two of our conversation with Maxim Kassir, Head Sommelier at The Aubrey in the world-renowned luxury Mandarin Oriental. Max is no stranger to opening some of the finest bottles on the planet, so I had to ask him: What are his five wines to try before you die? Before diving into Max's ultimate wine bucket list, we chat about underrated wine regions that deserve your attention, smart food and wine pairings, and the best way to speak to a sommelier to guarantee a great recommendation.   If you want to skip ahead: 01.44: Recommendations of wines from Eastern Europe 06.00: Oregon wine scene blends old and new styles 10.00: Best question to ask a sommelier revealed 11.00: Environment and mood affect how wine is perceived 14.30: Wine #1: Champagne Philipponnat Clos des Goisses 2008 15.30: Details on grape varieties and recent vintages 18.30: Premier cru status and underappreciated classification 19.00: Historical note: Clos des Goisses was the first-ever single-vineyard Champagne (1935) 19.53: Wine #2: Grower Champagne Ulysse Collin Les Perrières Blanc de Blancs 20.30: Winemaker Olivier Collin: lawyer turned Champagne grower 22.30: Small production commitment to affordability and authenticity 23.40: Cult following and connection to Cédric Bouchard & Jacques Selosse 24.00: Grower Champagnes gaining prestige—and higher price tags 24.30: Secondary market driving up prices—Maxim discusses restaurant pricing 26.30: Wine #3: Domaine Pierre-Yves Colin-Morey Meursault 1er Cru Les Perrières 2014 26.41: Burgundy's compactness and the interconnectedness of families in wine production 27.30: Family heritage of the Morey family and the grower/negociant model 28.56: Popularity of PYCM wines and their appeal in both private and restaurant sectors 29.39: Differences between reductive and oxidative winemaking styles in Burgundy 30.57: Pricing discussion on PYCM wines and their market value fluctuations 31.07: Wine pricing and the impact of vintage demand on final costs 32.30: Wine #4: Ridge Montebello 1998 34.42: Ridge Montebello's history, including its connection to American wine heritage 36.00: Impact of high elevation on freshness and complexity in California wines 37.36: Ridge Montebello's consistency and value compared to Napa wines 38.30: Judgment of Paris impact on Ridge Montebello and American wine recognition 39.10: Consistency and reasonable pricing of Ridge Montebello in comparison to Napa Valley 39.44: Discussion on wine value, with wildfires potentially affecting wine quality 40.30: Wine #5: Emidio Pepe Montepulciano d'Abruzzo 1990  40.35: Emidio's commitment to traditional methods and aging wine for long-term storage 41.48: The challenge of Pepe's business model, focusing on ideology over profits 43.30: Chiara's focus on single-vineyard wines and modernization of production methods 44.00: Tasting wines from various decades, including 1990 vintage 44.30: Emidio Pepe's appearance at the tasting 45.00: Tasting notes on Pepe's wine 45.29: Final wine on the list, Maxim's emotional connection to his grandfather's wine 46.30: Description of the natural wine-making process with PET bottles Any thoughts or questions, do email me: janina@eatsleepwinerepeat.co.uk Or contact me on Instagram @eatsleep_winerepeat If you fancy watching some videos on my youtube channel: Eat Sleep Wine Repeat Or come say hi at www.eatsleepwinerepeat.co.uk Until next time, Cheers to you!   ---------------------------------------------- ---------------------------------------------- THE EAT SLEEP WINE REPEAT PODCAST HAS BEEN FEATURED IN DECANTER MAGAZINE, RADIO TIMES AND FEED SPOT AS THE 6TH BEST UK WINE MAKING PODCAST.

The great Swiss city of Zurich is one of the more picturesque, pixel-burning European gateway destinations. Within minutes of exiting Zurich Airport, armed with my trusty Eurail Pass, I was blissfully whizzing into the city centre on a 10 minute train ride. Strolling across the cobbles of this time-honoured city in the crisp spring air, there's so much urban eye-candy to lift the spirit. I sized up the largest clock face in Europe, on the edge of the Limmat River. It's bigger than Big Ben. Riding the skyline, the historic tower of St Peter Church is imbued with a trusty timepiece, as are the oh-so punctual church bells that loudly reverberate across the Old Town from the four historic churches, including mighty Grossmunster Cathedral. No wonder everything runs to time in Switzerland. According to legend, Zurich's 13th-century landmark cathedral was founded by Charlemagne, built on the graves of the city's patron saints, Felix and Regula. It was also the starting place of the Protestant Reformation in Zurich. Culture is writ large in Zurich's Old Town, where the narrow-cobbled streets gave rise to the Dada art movement just over a century ago. I popped into Cabaret Voltaire, at Spiegelgasse 1, which was the birthplace of Dada and the avant-garde artistic movement in 1916. Absinthe is the drink of choice here, among Dada's ghosts. Strolling along Bahnhofstrasse, flanked by chic designer boutiques and swanky department stores, Café Sprungli deserves a pit-stop. This prized Zurich institution is rightly lauded for its heavenly macaroons and hand-crafted chocolates. They are like exquisite works of art – as were the Easter chocolate displays. It's like a bespoke art gallery in chocolate. Don't mind if I do. Further down the street, if feeling a little decadent, make a date with Teuscher for its famed champagne truffles. In a city of water and stone bridges, a top vantage point to survey the elemental landscape, above the twisting lanes of the Old Town, is the Lindenhof. This was the site of a former Roman customs house and fourth-century fort, perched above the water. Alongside soaking up the city vistas, this elevated park with its Linden trees and giant chess sets is the pitch-perfect spot for a cheeky picnic. The vast assortment of guildhalls is core to Zurich's backstory, and they're great fun to explore. In 1336, Zurich's first independent mayor, Rudolf Brun, established the guild laws, effectively shifting power from the abbeys to the merchant nobility. The handsome guildhalls, with all their intricate decorative features, lend themselves to a leisurely inspection. I started at the bakers' guild, in Oberdorfstrasse, before heading over the river's east bank to Niederdorf, to admire the guilds of the carpenters, builders, the food and wine dealers, the textiles and spice merchants, all along Limmatquai. Then, on Munsterhof, you've got mansions of the weavers, saddlemakers, painters and winemakers. In German-speaking Zurich, the street food tradition of wurst remains wildly popular – particularly for lunch. In the Old Town, tuck into some great sausage at Wursteria by Hinz and Kunz. This part-butcher shop and part deli serves up super spicy bratwurst in a fluffy bun. So good! As its name suggests, Cafe Conditorei 1842, on Napfgasse, is an old-school establishment, chock-full of sweet indulgence. Spanning four floors, food lovers can enjoy patisserie, cakes and hot drinking chocolate – they claim to be Zurich's best. On the ground floor of this historic confectioner's store, impressively decorated in neo-baroque style, you'll struggle to find a finer array of patisserie, cakes and tarts. I could have stayed there all day. And yes – the steaming mug of hot chocolate with whipped cream was magnificent. Speaking of chocolate, the Lindt and Sprungli factory has called Zurich home, since 1899. Seven years in the making, Lindt Home of Chocolate, was designed to complement the historic building and serve as a beacon to chocolate lovers everywhere. From cultivation to production, the interactive museum does a sterling job telling the story of Swiss chocolate making, not only about Lindt, but its predecessors. While the maze of white, milk, and dark chocolates is impressive, the Lindt Home of Chocolate also boasts another record: the world's largest chocolate fountain. Standing at about 30 feet tall, even Willy Wonka would be impressed by this show-stopper. Zurich is home to FIFA's world headquarters and in a bid to stop pesky football fans from loitering in the lobby, the FIFA Museum was created nine years ago, in the heart of town. Spread over three floors and loaded with interactive exhibitions, the FIFA Museum examines all aspects of the global game and how it passionately stirs people's emotions. Football is the great equaliser. Along with the original FIFA World Cup Trophy, the museum displays over 1,000 items of exclusive memorabilia and apparel, including the national shirts of all FIFA member associations. The original trophy, which features a gold statuette of Nike, the Greek goddess of victory, holding a cup, was permanently awarded to Brazil after they won the cup for the third time, in 1970. The current trophy contains 5kg of pure gold and its estimated value is over NZ$30m. A highlight amongst the interactive games gallery is the gigantic pinball machine, where you can test your own ball kicking skills. With the next World Cup just a year away and featuring the All Whites for just the third time, add this museum to your check-list. Creating quite a buzz in recent years, Zurich-West has been spectacularly transformed from a once scruffy industrial district. Emerging as a vibrant cultural quarter of trendy eateries and edgy art, factories have been repurposed as theatres and shipyards reimagined as art galleries. Viadukt is an exemplary example of the makeover, with a host of eateries, pop-up shops and art spaces housed inside the arches of the disused, 550-feet long railway viaduct. You'll also find Prime Tower here, a 35-storey skyscraper (Switzerland's tallest), serving up a panoramic treat across Zurich's rooftops, gleaming lake and snow-coated peaks beyond. Take in the sweeping scenery over a drink or two at Clouds Bar – and salute your return to Europe. The locals are very proud of the city's brilliant and bizarre festivals. In August Zurich hosts Street Parade, one of Europe's biggest celebrations of peace, love and electronic music, attended by millions of people. In a couple of weeks, the city grinds to a halt for Seschselauten. This annual April spectacle involves setting on fire a giant straw snowman called the Boogg. The time it takes for the Boogg's head to explode indicates whether it will be a good summer, apparently. The word is Zurich is in for a long, warm summer. Perfectly poised overlooking Paradeplatz, the city's most prestigious address, the Mandarin Oriental Savoy Hotel offers a stylish stay to remember, when in Zurich. Just steps from the city's iconic shopping sweep of Bahnhofstrasse, it's been just over a year since the Mandarin Oriental revitalised what has been Zurich's oldest grand hotel, reaching back to 1838. Elegantly and artfully refreshed, with a boutique hotel vibe, the 80 impeccably redesigned rooms and suites raise the bar on luxury and indulgence. There's four distinctive dining venues including the Michelin-starred Orsini, where the Italian fine dining experience is helmed by acclaimed two-Michelin starred Italian Consultant Chef Antonio Guida. Then there's 1838, the effervescent rooftop bar with its spell-binding panoramic vistas of the city, lake and serrated Swiss Alps. Plus Savoy Brasserie & Bar is a sure-bet for a stupendous breakfast, with an delightfully presented buffet selection, in addition to a la carte menu items. Accommodations take their design cues from the natural palette of Zurich, headlined by the artisanal hand-painted silk wallpapers, inspired by the aqua green and blue hues of the lake and sky, to the mist of the surrounding mountains. Meticulously crafted design elements and materials adorn the rooms. Accents of colour are also reflected in custom furniture and carpets. Principal materials include walnut as a common thread, touches of bronze and brass and enamelled lava together with the comfort of luxurious textiles. Throughout the hotel, I loved admiring the multitude of sculptural lighting fixtures and lamps. I stayed in the Munsterhof Suite, accentuating the sumptuous sense of comfort, glamour and space, loaded with indulgent touches. There's a personal cocktail bar, built-in headboards, sublime marble-clad bathrooms and expansive walk-in dressing areas. As is the case with all Mandarin Oriental properties, you'll soon get a sense of the strong local connection the hotel has with the city. Local artists are proudly showcased with numerous pieces of art to admire, throughout the hotel. Grab a peek at the storied meeting room on the second floor, which is still home to the Guild of Tanners and Shoemakers. These traditional Swiss craftsmen have been meeting here for over a century. Service personifies whip-smart Swiss efficiency and the charismatic staff are highly personable, outgoing and engaging. You'll struggle to find fault with this gorgeous hotel which has mastered the art of fusing contemporary comforts with timeless opulence and celebrating a deep respect for history, tradition and proud sense of place. www.mandarinoriental.com Grab a ticket to ride on the European railway network with a Eurail Pass. For over 65 years, Eurail Passes have enabled flexible borderless rail travel across Europe. 7000 Kiwis purchased such a pass last year, which gives you access to 30,000 destinations across 33 countries, allowing you to chart your own amazing rail adventure. On popular rail routes, it certainly pays to make a seat reservation in advance. Lock in your rail plans ahead of your trip, by booking tickets or a rail pass to suit with Eurail direct. The mobile pass is the way to go. The Eurail app is easy to navigate, packed with helpful information and benefits, network disruption notifications, and enabling you to check timetables, lock in bookings and seat reservations on the go, via your mobile. www.eurail.com Fly to Zurich with Cathay Pacific who operate ultra-contemporary A350-1000s, from Auckland via Hong Kong. The cabin air quality is decidedly better, the aircraft are noticeably quieter and I experienced minimal jet-lag. The extensive CX Entertainment system kept me suitably engaged with excellent movie and box-set selections, live news channels - all in vivid 4K, plus in-flight WiFi is available. www.cathaypacific.com Mike Yardley is our resident traveller and can be heard every Saturday with Jack Tame on Newstalk ZB. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Joie de partager avec vous une nouvelle série dans la chaîne Où est le beau ? > celle des replays de certains intervenants et conversations capturés à l'occasion des Rencards du beau, l'évènement que je coproduis avec PLENDI by Vinci Construction et Mathilde Dion Rabier.PLENDI by Vinci Construction est une entreprise générale spécialisée dans les projets très haut de gamme : les palaces parisiens BVLGARI, Mandarin Oriental ou George V, les boutiques telles que Cartier ou Dior et, bien sûr, du résidentiel privé…Pas besoin de nouvelles données sur l'état de la planète > pour savoir que le domaine de la construction, de l'architecture et de l'architecture d'intérieur est appelé à s'adapter.Désormais la question, c'est : où est-ce qu'on peut atterrir ? Qu'est-ce qu'on fait ?Depuis 2022, 10 Rencards du beau ont été organisés et ont permis de réunir plus de 200 professionnels du luxe qui souhaitent réfléchir sur comment faire mieux demain.LRDB, c'est faire naître l'envie de faire un peu moins mal que le secteur.Il s'agit de matinées confidentielles dédiées aux architectes et aux acteurs du bâtiment, où nous écoutons des pionniers d'un beau qui questionne le monde et inspire.Nous en sommes à notre 3ᵉ résidence. Après avoir été accueillis chez RDAI et Franklin Azzi, nous sommes actuellement en résidence au studio Chloé Nègre.Chaque session accueille 2 intervenants :Un acteur hors champ de l'architecture et du design, mais qui vient justement nous nourrir avec ses ailleurs.Un acteur du sérail, que je sélectionne pour son engagement, sa vision, son travail.===

Hello, wine friends! In today's episode, we're diving into the fascinating world of sake—what it is, how it's made, and why we often drink it like wine. Get ready for a deep dive into fermentation science like never before! Joining us is Maxim Kassir, Head Sommelier at The Aubrey in the world-renowned Mandarin Oriental and ambassador for Drink Japan. With his expertise, we'll explore the complexities of sake, from brewing techniques to flavor profiles. This episode gets super involved —but if you love learning about the science behind what's in your glass, this one's for you. Let's get into it!   If you want to skip ahead:   02.00: Wine was always part of Maxim's culture and daily meals. 02.30: Moving to London in 2016 led him to pursue hospitality. 03.38: Expanding into Sake, completing WSET Level 3. 04.11: Working with Natsuki Kikuya, a "Sake samurai". 07.00: Enrolled in a pilot WSET Level 3 sake course. 07.30: How sake production differs from wine. 08.30: Sake dates back 3,000 years, developed through Japanese monasteries. 10.00: Early sake production involved monks chewing rice to start fermentation. 10.30: Koji mold plays a crucial role in modern sake-making. 11.00: Water is essential, and Japan's soft water impacts sake quality. 12.00: Japan's geography and water softness contribute to sake's texture. 14.00: Japanese water affects yeast activity, impacting aroma development. 14.30: Sake and ambient yeast for fermentation 17.00: Importance of acidity in sake fermentation 19.00: Factors influencing sake styles 20:00: The role of rice in sake production 22:30: Traditional brewing process in Japan 24:30:  Umami and sake 26:30:  Advances in rice polishing and sake refinement 29:00:  Pride and precision in sake brewing 30:30: Sake polishing and competitions 31:00: Guinness record for polishing rice 32:00: The controversy of 0% polished sake 32:30: High-polish sake's expensive process 32:58: Question on necessity of ultra-polished sake 33:00: Duration of sake fermentation 33:30: Technical nature of sake brewing 34:00: Comparison between sake and wine fermentation 34:30: Sparkling sake introduction 35:00: History behind sparkling sake's creation 36:00: Champagne's influence on sake production 37:00: Sake carbonation methods 37:30: Sparkling sake prices and techniques 38:45: Champagne makers turning to sake 39:00: Japan's declining sake consumption 40:00: Government's role in sake promotion 45.22: The different style of sake   Any thoughts or questions, do email me: janina@eatsleepwinerepeat.co.uk Or contact me on Instagram @eatsleep_winerepeat If you fancy watching some videos on my youtube channel: Eat Sleep Wine Repeat Or come say hi at www.eatsleepwinerepeat.co.uk Until next time, Cheers to you!   ---------------------------------------------- ---------------------------------------------- THE EAT SLEEP WINE REPEAT PODCAST HAS BEEN FEATURED IN DECANTER MAGAZINE, RADIO TIMES AND FEED SPOT AS THE 6TH BEST UK WINE MAKING PODCAST.

Tom MacPherson Le Maire is a seasoned luxury and skincare expert with over 20 years of experience in the industry. Specializing in luxury hotel and spa channels, he is passionate about hospitality and the integration of innovative wellness concepts. Tom has worked across multiple channels, supporting go-to-market strategies for a number of emerging skincare brands. His career began with industry icons like The Body Shop, followed by nearly a decade at Clarins, where he honed his expertise in fast-paced commercial retail. During his time at Clarins, he held senior roles in training and field management, overseeing more than 70 staff members and driving significant business revenue. Transitioning to work with SMEs and challenger skincare brands, Tom sought to amplify the voices of smaller brands often overshadowed by larger budgets. He led the EMEA region for Intraceuticals, an Australian oxygen facial brand, and later helped launch the Icelandic skincare brand BioEffect in Space NK, while also developing their spa and clinic division. He then established his own consultancy, collaborating with brands like Aromatherapy Associates across EMEA, Swedish skincare brand Swiss Clinic (launching them in Harvey Nichols), and The Hut Group. Following the pandemic, Tom joined British luxury skincare brand 111SKIN, where he has spent the last five years overseeing their global spa division and export markets across MEA and LATAM. His extensive network within luxury hospitality facilitated 111SKIN's successful entry into major hotel groups worldwide, including Mandarin Oriental, Marriott Luxury, Four Seasons, Rosewood, ACCOR Luxury, Hilton Luxury Brands, and Kempinski. Under his leadership, the brand's spa channel grew exponentially, with high-profile partnerships like the Ritz-Carlton Yacht Collection and other iconic global properties. Known for his servant leadership style and a “feel the fear and do it anyway” mentality, Tom is also a passionate lover of fine food, wine, and culture. A proud bon vivant with French roots, he often spends his leisure time in Paris, where he enjoys embracing the city's culinary and cultural offerings. In this episode, we discover the following: 1. Tom's top three tips for growth. 2. How to find uniqueness in what we do. 3. The importance of the entrepreneurial spirit & having the right tribe. 4. The power of an “Ethos“ you believe in.With podcast host Mark SephtonHope you'll enjoy the episode! Hosted on Acast. See acast.com/privacy for more information.

With horse racing's annual Cheltenham Festival playing out in the background, Jockey Club Partnerships Director Carey Weeks takes Leaders Editorial Director James Emmett on a tour of the Orchard, the racecourse's buzzing sponsor village.The episode features on-the-ground conversations with sponsorship leaders from the likes of Brooklands Watch Company and Debenhams.Later on, we hear from Leaders Managing Director Laura McQueen as she helps to launch the new 'Be the lead' initiative at an International Women's Day event in the plush surrounds of the Mandarin Oriental Hotel in Hyde Park.Liesel Jolly, women's football lead for Visa, also joins the show to talk about sustainable investment into women's sport, and to shed some light on some new thinking behind women's football as a sponsorship proposition.

Polo Ramírez comentó la actualidad. En Con Sabor, el chef Claudio Marras, del Mandarin Oriental, y Francisca Marza, brand ambassador de Viña Montes, hablaron sobre la Vendimia en Mandarin Oriental y la industria del vino. Además, conversó con Paula Solimano y Montserrat Rojas, curadoras de arte, sobre la muestra “Réquiem: Pancha Núñez” en Matucana 100.

Join Michelle Martin on her tour of markets! Hosted by Michelle Martin with Ryan Huang, this episode covers Foot Locker’s earnings and its implications for Nike, the latest U.S. job market data, and the impact of Trump’s new tariffs. We also discuss Mandarin Oriental’s mixed earnings, the latest AI stock sell-off at Marvell Technology, and Disney’s job cuts. Plus, Apple’s product refresh ( an ipad that's smarter and cheaper), Seven & i’s potential supermarket sale, and both check-in on the Straits Times Index.See omnystudio.com/listener for privacy information.

Singapore shares began trading in positive territory, as markets eased fears after President Donald Trump called for a delay of his auto tariffs on Mexico and Canada. In early trade, the Straits Times Index (STI) was up 0.07 percent. In terms of companies to watch, Singapore's SATS, Mandarin Oriental's recent results, and the latest happenings Alibaba and China’s tech sector. The yield on Japan's 10-year bonds reaches a near 16-year high. On Market View, finance presenter Willie Keng, dived into the details with David Chow, Director Azure Capital.See omnystudio.com/listener for privacy information.

Swire Properties' Henry Bott and CBRE's Troy Ballard examine Miami's growth, appeal to global investors and the Residences at Mandarin Oriental, Swire's luxury condominium project on Brickell Key Island.Share these insights about opportunities in Miami: Miami is thriving: The city is growing rapidly, with strong demand for housing driven by an increasing population.Luxury housing is in demand: The Residences at Mandarin Oriental is a prime example of the demand for high-end housing in Miami.International investors: Miami's multi-faceted appeal is attracting buyers from around the world.Demographics are changing: Brickell, for instance, has attracted a younger population base.Adaptive re-use opportunities: The office market in Miami has softened, but conversion and redevelopment projects are underway.

In this episode, Mandarin Oriental's Tiffany Cooper talks about how the luxury hotel guests want less opulence and more connections and experiences that are authentic to the locale. 

In this exciting episode of The Hospitality Mentor Podcast, we sit down with Mary D'Argenis-Fernandez , President and Founder of MDA Hospitality Solutions. Mary shares her incredible journey from starting her hospitality career at Walt Disney World at 16 to now celebrating 10 years of success with her own company. Discover her insights on hospitality training, her transformative experiences at top brands like Walt Disney, Lowe's Miami Beach, Four Seasons, and Mandarin Oriental, and how she has helped elevate industry standards. Join us as we delve into the importance of training and staying passionate about what you do. Perfect for hospitality professionals looking for inspiration and actionable tips to boost team satisfaction and operational excellence!00:00 Introduction and Guest Welcome01:32 Mary's Journey Begins at Disney03:18 Rising Through the Ranks at Disney12:18 Transition to Lowe's Miami Beach Hotel15:49 Experience at Four Seasons Miami17:52 Joining Mandarin Oriental Miami22:36 Unexpected Job Offer23:16 First Executive Role24:13 Turning Around the Property26:06 Promotion to Hotel Manager28:16 Personal Tragedy and Career Shift29:44 Business Development Consultant31:47 Founding MDA Hospitality33:55 Expanding Clientele and Projects37:25 Current and Future Endeavors44:51 Advice for Young Professionals45:36 Conclusion and Contact Information

Tiffany Cooper, Head of Development for the Americas at Mandarin Oriental Hotel Group, joined us at ALIS 2025 to share her journey, the brand's expansion plans, and the exciting future of luxury hospitality. If you've ever wondered what goes into developing ultra-luxury hotels, this episode is packed with insights!

Joie de partager avec vous une nouvelle série dans la chaîne Où est le beau ? celle des replays de certains intervenants et conversations capturés à l'occasion des Rencards du beau, l'évènement que je coproduis avec PLENDI by Vinci Construction et Mathilde Dion Rabier.PLENDI by Vinci Construction est une entreprise générale spécialisée dans les projets très haut de gamme : les palaces parisiens BVLGARI, Mandarin Oriental ou George V, les boutiques telles que Cartier ou Dior et, bien sûr, du résidentiel privé…Pas besoin de nouvelles données sur l'état de la planète pour savoir que le domaine de la construction, de l'architecture et de l'architecture d'intérieur est appelé à s'adapter.Désormais la question, c'est : où est-ce qu'on peut atterrir ? Qu'est-ce qu'on fait ?Depuis 2022, 10 Rencards du beau ont été organisés et ont permis de réunir plus de 200 professionnels du luxe qui souhaitent réfléchir sur comment faire mieux demain.LRDB, c'est faire naître l'envie de faire un peu moins mal que le secteur.Il s'agit de matinées confidentielles dédiées aux architectes et aux acteurs du bâtiment, où nous écoutons des pionniers d'un beau qui questionne le monde et inspire.Nous en sommes à notre 3ᵉ résidence. Après avoir été accueillis chez RDAI et Franklin Azzi, nous sommes actuellement en résidence au studio Chloé Nègre.Chaque session accueille 2 intervenants :Un acteur hors champ de l'architecture et du design, mais qui vient justement nous nourrir avec ses ailleurs. Il s'agit du prospectiviste Pierre Gilbert.Un acteur du sérail, que je sélectionne pour son engagement, sa vision, son travail.

On this episode of The Last Resort, host Christina Jelski talks with Amber Rose Powers, a luxury travel advisor with Fora X, about her recent visits to the Mandarin Oriental Canouan and Soho Beach House Canouan.Powers takes listeners to Canouan, a hidden Caribbean gem where “billionaires go to get away from millionaires.” She shares her experience at two distinctly different properties: the ultra-luxe Mandarin Oriental, with its marble suites and butler service, and the laid-back yet sophisticated Soho Beach House, both of which have recently reopened after Hurricane Beryl. Powers shares highlights from her trip, from communal “jetty dinner” experiences to catamaran excursions through the nearby Tobago Cays and talks about how these two Canouan resorts successfully blend authentic Caribbean charm with world-class hospitality.Currently in its second season, The Last Resort is a monthly hospitality-focused podcast brought to you by Travel Weekly. In each episode, travel advisors share their first impressions of the last resort they visited.The first episode of the third season will be posted on January 13.Further resources:Amber Rose Powers Mandarin Oriental Canouan  Soho Beach House Canouan  Hurricane Beryl leaves more than destruction in its wake (Travel Weekly) Want to share feedback on the last resort you visited?Email us: TheLastResort@travelweekly.com Theme Song:Beachfront Celebration by Kevin MacLeodLicensehttps://creativecommons.org/licenses/by/4.0/See omnystudio.com/listener for privacy information.

In this episode we talk with Antoine Melon the co-founder of HOMETAINMENT. With over 30 years of international experience in launching and managing renowned restaurants and luxury hotels, Antoine Melon, has perfected "L'Art de recevoir," or the art of hosting. His career spans an impressive portfolio of high-end establishments, from Six Senses and Mandarin Oriental to Conran Restaurants, where he has developed a deep understanding of hospitality, ambiance, and exceptional service. Antoine's expertise lies in creating unforgettable experiences, merging refined hospitality with unique, personalised touches that make every event memorable. After relocating to London, Antoine brought his global experience to iconic venues such as Soho House and Artfarm (part of the prestigious Hauser & Wirth art gallery), where he continued to elevate the art of hosting in innovative and engaging ways. With HOMETAINMENT, Antoine's vision is to bring the luxury and exclusivity of high-end hospitality into the comfort of private homes or the office. Through a carefully curated network of vetted expert chefs, bartenders, and entertainers, HOMETAINMENT provides clients with unique, tailored experiences, embodying Antoine's philosophy of creating "Living Memories." Antoine's dedication to hospitality excellence and his deep passion for “L'Art de recevoir” make HOMETAINMENT an industry leader in bespoke home entertainment and event experiences.  Find our more at www.hometainment.com

Not since Gutenberg's printing press has one human being's inventions improved the quality of life for people as much as Apple co-founder and principle creator Steve Wozniak.    Fortunately for me the Woz loves jokes, humor and comedy in general so after sending him several heart felt e-mails requesting to chat with him he agreed, so last week while I was performing in San Francisco I drove down to Cupertino to record this conversation while him. This conversation was recorded at the Mandarin Oriental restaurant where Steve asked me to meet him. There is pleasant violin based classic music playing in the background because the owner politely delinked my request to turn off the music.    Steve Wozniak is not only a creative genius who has improved human life more than any other human being in the last 300 years, he also loves and cherishes humor and the story tellers who create the jokes.    He is exciting to talk to because he thinks so fast and can convey complicated information in a very simple way to be understood universally. His genius is not exclusively bound to his inventions that will lead the world to higher plains of consciousness and communications but it is the basic fact that he is a good person who genuinely cares about helping dreamer people like me wherever he can. It is my pleasure to present to you now the one and only Steve Wozniak!   Intro song: Cutting Room (Hot Pants) – Oceanliners Movie clip from YouTube: Her TRAILER 1 (2013) - Joaquin Phoenix, Scarlett Johansson Movie HD Movie clip from YouTube: Klaatu's warning Recorded in Cupertino, CA. January 2014.    [Original broadcast date: Jan 28 2015]    This is the output of OpenAI ChatGTP prompting to summarize the transcription:  This conversation with Steve Wozniak, co-founder of Apple, touches on humor, technology, and personal philosophies. Key highlights: Humor and Pranks Wozniak loves jokes and pranks, sharing stories about altering iPads, high school stunts, and making counterfeit $2 bills. Humor keeps him optimistic and happy. Thoughts on Technology AI Concerns: Wozniak shares concerns about AI surpassing human control, aligning with fears from Elon Musk and Stephen Hawking. He believes humanity's dependence on machines began with the Industrial Revolution. Privacy Advocacy: As a founder of the EFF, he champions internet freedom and user privacy, criticizing surveillance and censorship. Creativity Tools: Wozniak celebrates how Apple products empower creativity, describing computers as a "bicycle for the mind." Personal Insights Happiness: Optimism, humor, and calmness define his outlook. He avoids stress and focuses on enjoying life. Philosophy: Maintain youthful ideals, accept differences, and foster positive relationships. Closing Wisdom Stay curious, embrace creativity, and be kind to others. Humor and innovation are central to living a fulfilling life. Wozniak's blend of playfulness, intellect, and optimism offers both insight and inspiration.     Hooray for humanity! We're dropping new episodes every Thursday-ish. Connect! Be part of the Rhodesies team and get goodies: https://patreon.com/tomrhodessmartcamp More Tom  https://www.instagram.com/_TomRhodes More Ashna https://www.instagram.com/ashnarodjan   About Smart Camp podcast Tom Rhodes Smart Camp is a festival of ideas, knowledge, stories, books & adventures. Join us for  Smart Ramble (Tom talks) Smart Talk (Tom has a guest) Smart Bestie (Tom and Ashna Rodjan) Smart Books and Movies (Review on Books and Movies) 

In this episode of Defining Hospitality, Dan Ryan meets with Mary Alice Palmer, the Global Creative Director and Founding Principal at ROAM Interior Design. The conversation focuses on the innovative decision by HKS to spin out ROAM as a standalone design firm. Mary Alice shares insights into her career, mentorship influences, and the strategic considerations behind the successful rebranding and growth of ROAM. The discussion also highlights how this unique approach brings new value to the firm and attracts top industry talent.Takeaways: Focus on developing a high-quality portfolio that showcases your team's abilities and success stories. A great portfolio can generate positive reactions and open new opportunities.Develop a comprehensive business case and clearly articulate the value of any proposed change. Use data and strategic insights to back up your vision.Encourage initiatives that push the boundaries of traditional business models. Be open to radical ideas that might initially seem counterintuitive.Work with external consultants or brand strategists to gain fresh perspectives and objective insights that can help make a compelling argument for change.Understand that markets and team dynamics evolve. Be flexible and willing to modify strategies as necessary to stay aligned with market demands and internal goals.Support your team's development through mentoring, training, and continuous learning opportunities. Empower senior-level employees and keep them engaged with challenging projects.Publicize your successes both internally and externally. Acknowledge the hard work and dedication of your team to boost morale and attract new talent.Quote of the Show: “I've been down many roads in my career. I'm attracted to things that keep me curious and keep me excited and keep me feeling like I'm on an adventure.” - Mary Alice PalmerLinks:LinkedIn: https://www.linkedin.com/in/mary-alice-palmer-48897462/Instagram: https://www.instagram.com/roaminteriordesign/ Website: https://www.roaminteriordesign.com/ Shout Outs:Baha Mar https://bahamar.com/ Marriott https://www.marriott.com/default.mi HKS https://www.hksinc.com/ Murphy Cramer https://www.mcdesign.com/ Simeone Deary https://simeonedeary.com/ WATG https://www.watg.com/ Ritz Carlton https://www.ritzcarlton.com/ Mandarin Oriental https://www.mandarinoriental.com/en/ Six Senses https://www.sixsenses.com/en/ Accor https://all.accor.com/a/en.html Hilton https://www.hilton.com/en/ Waldorf Astoria https://thewaldorfus.com/ Dan Noble https://www.linkedin.com/in/dan-noble-8a2989b/ Kirk Teske https://www.linkedin.com/in/kirkteske/ Revit https://www.autodesk.com/products/revit/architecture Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Headlines: - Saudi Tadawul Group Reports Strong Q3 Earnings: Net Income Surges 37.2%- Saudi Cinema Booms: Record Ticket Sales & Rise in Local Productions- Abu Dhabi's first Mandarin Oriental Residences to be built in partnership with Aldar- Dubai-based Platform Dubizzle Announces New Bank to Handle 2025 IPO: IFR

Send us a textBorn and raised in Lima, Peru, Chef Diego Oka decided to attend culinary school on a whim. A chance encounter in a supermarket with chef extraordinaire Gaston Acurio sparked the start of an incredible career. As South Floridians, we are fortunate to have Chef Diego Oka as one of our top talents. His passion for Miami knows no bounds. With a decade of experience as the Executive Chef at the Mandarin Oriental's La Mar restaurant, he is now embarking on a new passion project. In this latest podcast episode, we delve into Amano by Oka, revisit Diego's culinary journey, and discover what is next for our beloved La Mar—even as the hotel makes way for new high-rise residences. Hint: this is not a final goodbye! Hungry for more? LISTEN here:AppleSpotifyiHeartradioAmazon MusicAudibleVISIT me on my other platforms: InstagramTwitterYouTubeTikTokFacebookLike what you hear? Supporting my podcast is simple. Please share, review, and/or rate to help the episodes receive more exposure. It takes seconds, and it's incredibly helpful. Want to advertise your business or event in an episode or two? LAST CALL: Deadline 11/1/24Want to sponsor the upcoming 2024 Palette Awards? LAST CALL: Deadline 11/1/24Message me at thewhetpalette@gmail.com.Thank you for listening. As always, from my “palette”  to yours,Cheers!Support the show

Airlines and airports are getting ready for Hurricane Milton, a “potentially catastrophic” storm expected to hit southwest Florida on Wednesday, writes Airlines Reporter Meghna Maharishi. Tampa International Airport and Orlando International have announced they plan to suspend operations in anticipation of Hurricane Milton. Several airlines — including American, Delta and United — have issued travel waivers in Florida. Citi analyst Stephen Trent said cancellations from the storm could cause Southwest and Spirit to suffer a major hit to their earnings because of their exposure to Tampa.  Next, new Mandarin Oriental CEO Laurent Kleitman is looking to double the number of properties in the company's portfolio, writes Senior Hospitality Editor Sean O'Neill, who spoke with Kleitman in his first major interview as CEO.  Mandarin Oriental currently manages 41 hotels, but Kleitman says he sees a sweet spot of between 80 and 100 properties for the luxury hotel brand. Kleitman added Mandarin Oriental will focus on key markets where the company doesn't have a presence. He cited Budapest and Rome as locations Mandarin Oriental will expand to.  In addition, Kleitman said growing in the Americas is one of the company's goals. Mandarin Oriental manages only three hotels in the U.S.  Finally, the Skift Travel Health Index for August 2024 reveals that the travel industry is thriving despite concerns about a recession. The global travel industry registered 9% growth from last year, which was led by the Asia-Pacific region and North America. Research Analyst Saniya Zanpure notes the travel boom in the Asia-Pacific region is largely due to the area's delayed reopening after the pandemic. Meanwhile, passenger volumes in the U.S. are at an all-time high.  Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ X: https://twitter.com/skift Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Subscribe to @SkiftNews and never miss an update from the travel industry.

Erika Aquino is the founder of M Squad, an organization dedicated to supporting women and minority-owned startups in the areas of sustainability, wellness, education and the future of work. Her career began with corporate roles at Shell, financial services, and as a PR manager at Mandarin Oriental before moving into the startup space with Lendo, where she played a key role in scaling the user base. Erika later took on leadership positions at Infinit-O, where she contributed to their foundation's philanthropic efforts, and also founded Cebruery, Artisan Ales, a craft beer company in Cebu, which marked a major turning point in her career. The pandemic had a significant impact on her brewery, prompting her to shift focus toward startup investing. Today, she uses her extensive experience to mentor and guide startups globally, helping them achieve a balance between profit and purpose.This episode is brought to you by UNO Digital Bank, Salmon and LarkFor show notes, go to Hustleshare.comHustleshare is powered by Podmachine Test https://plus.acast.com/s/hustleshare. Hosted on Acast. See acast.com/privacy for more information.

Becky Lukovic is a 20 year veteran in the travel industry. She started On the Go Travel Company in Indiana in 2001 after an “aha” moment in Sorrento, Italy. Standing on a bridge overlooking the sparkling Bay of Naples, Becky realized planning independent and culture-centric travel was her passion. In the next 20 years, she would use that passion to design unique, custom adventures for her clients.Becky developed an extensive book of luxury travel connections and became involved in the American Society of Travel Agents, held a position on the Mid-America Chapter board, and served on the national ASTA communications committee in the early 2000s.In 2010, Becky rebranded her company as Bella Travel Planning, LLC. in Carmel, Indiana to reflect her passion for beautiful, engaging, life-changing travel. In the summer of 2015, she and her husband moved cross-country to beautiful Atlanta, Georgia to start a new adventure.Becky designs adventures for her clients across seven continents ranging from private scuba dives in Costa Rica to tiger sanctuaries in India to the 2008 Summer Olympics in China to cruises at the bottom of the world – Antarctica. She is a specialist in Culinary travel, Wine tasting trips, Italy, France, South Africa, Adventure travel, Antarctica, Incentive trips and meetings, and girlfriend getaways.Recently, Becky trekked in the mountains of Uganda to visit a family of Silverback Gorillas—what an adventure. She's been on land in Antarctica photographing colonies on Penguins, and explored countless off-the-beaten path European Ski resorts and Christmas Villages. A well-crafted tasting menu with wine parings are her love language and she counts many hotel owners and general managers as personal friends. A quick google of her name will reveal how many times she's been quoted for industry publications as well as being featured on the cover of Luxury Travel Advisor Magazine.Her mantra is “travel, like fine wine, should be savored as an experience and not gulped down in a hurry.”Becky is a former member of the Saveur Magazine Travel Advisory Board and is currently a member of The Vast adventure travel society and the Culinary Travel Community with Virtuoso. She holds many destination and resort specialist certifications and is a preferred advisor with Four Seasons, Relais & Chateaux, Belmond, Ritz Carlton, Luxury Collection, Blackberry Farms, and Mandarin Oriental just to name a few. With these partnerships, she can wow her travelers with upgrades, complimentary breakfasts, hotel credits, and special rates for your travels.https://bellatravelplanning.com/

Send us a message, what did you think of this episode?This is a replay of the Live Q&A recording of Friday, September 6, "Discover Morocco's Amazing Selection of Luxury Accommodation."Watch the full episode on our YouTube channel for even more details and tourist ideas, and particularly for the visuals that accompany our conversation. Maps, photos and more await you there!"Discover Morocco's Amazing Selection of Luxury Accommodation" (YouTube)--Support the podcast with our new Subscriber link!Destination Morocco +--Morocco is a country that can hold its own when it comes to luxury accommodation. Stunning five star hotels are matched with our distinct riads and desert camps, offering comfort and style in unique and unexpected settings.In this replay of our recent live Q&A on YouTube, Azdean, Sam and podcast producer Ted take you on a tour from Casablanca to Rabat, Chefchaouen to Fes, Marrakech and beyond, to explore the many options available at each destination.You'll hear familiar names like Four Seasons, Marriott and Mandarin Oriental, and discover one-of-a-kind, made-in-Morocco properties that can compete on a global stage for luxury and service.Every once in a while, a Moroccan property breaks through into everyday conversation and awareness. You may have seen recently in the news (CNN) that the Royal Mansour Marrakech earned the "Art of Hospitality" award, by The World's 50 Best Hotels, for its outstanding service and hospitality, as well as its unique concept. Royal Mansour takes inspiration from riads by creating effectively mini-riads within its walls, combining authenticity with privacy.You may be curious about standards, expectations, grading scale (is 5 star in Morocco the same as 5 star elsewhere?), service, inclusions and more.This live Q&A gives you more background on luxury hotels and riads, and useful, practical details on logistics, practicalities and what to expect during your stay.Destination Morocco is here to get you started, get you inspired, and to help you discover the many options available in this stunning country. Do you dream of exploring the enchanting land of Morocco?Destination Morocco is your ultimate travel experience for those seeking luxury and adventure. We specialize in crafting bespoke itineraries tailored to your unique tastes and desires.If you're a discerning traveler who values an immersive, curated adventure, visit www.destinationsmorocco.com, and let us bring your dream Moroccan vacation to life.Learn more about Azdean and Destination Morocco.Explore our Private Tours and Small Group Tours!--Support the podcast with our new Supporter program!Destination Morocco +--Join us for our monthly Q&A's! Live on Destination Morocco's YouTube, Facebook and LinkedIn pages, the 1st Friday of each month at 1pm Pacific/4pm Eastern/10pm Central European time.

Episode Notes Columnist Colin Nagy believes a growing number of luxury travelers are looking for depth instead of hyper glitz. With that in mind, he provides his list of this summer's biggest innovators in travel as well as information about more than a dozen noteworthy trends in the industry. Nagy writes his list is inspired by brands that build and execute with integrity and vision. He praised Belmond, his choice for hospitality brand of the year, for embracing the idea of slow luxury. Nagy also commended the Mandarin Oriental for showing a deep respect to Oman's culture in the opening of the company's newest property in the country. In addition, Nagy cited Sri Lanka and the Pacific island nation of Palau as destinations he's paying close attention to.  Next, the National Park Foundation recently received a $100 million grant to help combat overtourism at the country's national parks. Global Tourism Reporter Dawit Habtemariam lists three ways national parks are looking to manage visitor numbers.  More parks are requiring visitors to make a reservation for peak periods. Glacier and Mount Ranier National Parks have implemented vehicle reservation systems for popular entrances while Yosemite reinstated its requirement that visitors book their visits in advance during certain periods.  The National Park Service also plans to implement a uniform permit application process for tour operators. In addition, some parks — including Zion and Glacier — have raised camping fees to cover maintenance costs, while others have submitted proposals for fee increases next year. Finally, Trip.com Group reports that China's senior citizens are spending a large amount of money on travel. So the company is taking more steps to appeal to that growing segment of China's population, writes Asia Editor Peden Doma Bhutia.  Trip.com Group recently launched the Old Friends Club, which is geared toward travelers older than 50. The company said Chinese senior citizens have spent more than $224 million on its platform this year. CEO Jane Sun said during its earnings call this week that seniors are showing a growing interest in customized tours.   Bhutia notes China's population is aging rapidly, with 28% of Chinese projected to be older than 60 by 2040. Producer/Presenter: Jose Marmolejos Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ X: https://twitter.com/skift Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Subscribe to @SkiftNews and never miss an update from the travel industry.

Lenny's Podcast: Product | Growth | Career ✓ Claim Key Takeaways Check out the episode pageRead the full notes @ podcastnotes.orgRory Sutherland is widely regarded as one of the most influential (and most entertaining) thinkers in marketing and behavioral science. He's the vice chairman of Ogilvy UK, the author of Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life, and the founder of Nudgestock, the world's biggest festival of behavioral science and creativity. He champions thinking from first principles and using human psychology—what he calls “thinking psycho-logically”—over mere logic. In our conversation, we cover:• Why good products don't always succeed, and bad ones don't necessarily fail• Why less functionality can sometimes be more valuable• The importance of fame in building successful brands• The importance of timing in product success• The concept of “most advanced, yet acceptable”• Why metrics-driven workplaces can be demotivating• Lots of real-world case studies• Much moreNote: We encountered some technical difficulties that led to less than ideal video quality for this episode, but the lessons from this conversation made it impossible for me to not publish it anyway. Thanks for your understanding and for bearing with the less-than-ideal video quality. —Brought to you by:• Pendo—The only all-in-one product experience platform for any type of application• Cycle—Your feedback hub, on autopilot• Coda—The all-in-one collaborative workspace—Find the transcript at: https://www.lennysnewsletter.com/p/what-most-people-miss-about-marketing—Where to find Rory Sutherland:• X: https://x.com/rorysutherland• LinkedIn: https://www.linkedin.com/in/rorysutherland• Book: Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life: https://www.amazon.com/Alchemy-Curious-Science-Creating-Business/dp/006238841X—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Rory's background(02:37) The success and failure of products(04:08) Why the urge to appear serious can be a disaster in marketing(08:05) The role of distinctiveness in product design(12:29) The MAYA principle(15:50) How thinking irrationally can be advantageous(17:40) The fault of multiple-choice tests(21:31) Companies that have successfully implemented out-of-the-box thinking(30:31) “Psycho-logical” thinking(31:45) The hare and the dog metaphor(38:51) Marketing's crucial role in product adoption(49:21) The quirks of Google Glass(55:44) Survivorship bias(56:09) Balancing rational ideas with irrational ideas(01:06:19) The rise and fall of tech innovations(01:09:54) Consistency, distinctiveness, and clarity(01:21:12) Considering psychological, technological, and economic factors in parallel(01:23:35) Where to find Rory—Referenced:• Google Glass: https://en.wikipedia.org/wiki/Google_Glass• Meta Portal TV: https://www.meta.com/portal/products/portal-tv/• Rory's quote in a LinkedIn post: https://www.linkedin.com/posts/brad-jackson-04766642_the-urge-to-appear-serious-is-a-disaster-activity-7093497742710210560-1LYN/• The MAYA Principle: Design for the Future, but Balance It with Your Users' Present: https://www.interaction-design.org/literature/article/design-for-the-future-but-balance-it-with-your-users-present• Ogilvy: https://www.ogilvy.com/• MCI: https://www.mci.world/• Veuve Clicquot: https://en.wikipedia.org/wiki/Veuve_Clicquot• Why do the French call the British ‘the roast beefs'?: http://news.bbc.co.uk/2/hi/2913151.stm• The Killing on Hulu: https://www.hulu.com/series/the-killing-f5da5c2d-4626-4ba9-bcf3-ff5f891771fb• Original The Killing on BBC: https://www.bbc.co.uk/programmes/b017h7m1• The Mandarin Oriental, Hong Kong: https://www.mandarinoriental.com/en/hong-kong/victoria-harbour• SAT: https://satsuite.collegeboard.org/sat• The Widening Racial Scoring Gap on the SAT College Admissions Test: https://www.jbhe.com/features/49_college_admissions-test.html• What is the age of the captain?: https://www.icopilots.com/what-is-the-age-of-the-captain/• Octopus Energy: https://octopus.energy/• Kraken: https://octopusenergy.group/kraken-technologies• Toby Shannan: https://theorg.com/org/shopify/org-chart/toby-shannan• Dunbar's number: Why we can only maintain 150 relationships: https://www.bbc.com/future/article/20191001-dunbars-number-why-we-can-only-maintain-150-relationships• AO: https://ao.com/• Zappos: https://www.zappos.com/• Joe Cano on LinkedIn: https://www.linkedin.com/in/joeycano/• John Ralston Saul's website: https://www.johnralstonsaul.com/• Voltaire's Bastards: The Dictatorship of Reason in the West: https://www.amazon.com/Voltaires-Bastards-Dictatorship-Reason-West/dp/0679748199• Psycho-Logic: Why Too Much Logic Deters Magic: https://coffeeandjunk.com/psycho-logic/• Herbert Simon's Decision-Making Approach: https://bura.brunel.ac.uk/bitstream/2438/4995/1/Fulltext.pdf• Robert Trivers's website: https://roberttrivers.com/Welcome.html• Crazy Ivan: https://jollycontrarian.com/index.php?title=Crazy_Ivan• The Joys of Being a Late Tech Adopter: https://www.nytimes.com/2019/08/28/technology/personaltech/joys-late-tech-adopter.html• Jean-Claude Van Damme: https://en.wikipedia.org/wiki/Jean-Claude_Van_Damme• Tim Berners-Lee: https://en.wikipedia.org/wiki/Tim_Berners-Lee• Edward Jenner and the history of smallpox and vaccination: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1200696/• The real story behind penicillin: https://www.pbs.org/newshour/health/the-real-story-behind-the-worlds-first-antibiotic• What Are Japanese Toilets?: https://www.bigbathroomshop.co.uk/info/blog/japanese-toilets/• reMarkable: https://remarkable.com/• Chumby: https://en.wikipedia.org/wiki/Chumby• Survivorship bias: https://en.wikipedia.org/wiki/Survivorship_bias• Jony Ive: https://en.wikipedia.org/wiki/Jony_Ive• Marc Newson's website: https://marc-newson.com/• Designing Men: https://www.vanityfair.com/news/business/2013/11/jony-ive-marc-newson-design-auction• Qantas A330: https://marc-newson.com/qantas-a330/• Herodotus: https://en.wikipedia.org/wiki/Herodotus• Big Decision? Consider It Both Drunk and Sober: https://www.forbes.com/sites/chunkamui/2016/03/22/wine-and-sleep-make-for-better-decisions/?sh=5c97fdc524b1• How Henry Ford and Thomas Edison killed the electric car: https://www.speakev.com/threads/how-henry-ford-and-thomas-edison-killed-the-electric-car.4270/• Watch Jay Leno get nostalgic and swoon over this 1909 EV: https://thenextweb.com/news/jay-leno-talk-about-electric-car-1909-baker• Jay Leno's Garage: https://www.youtube.com/@jaylenosgarage• Nudgestock: https://nudgestock.com/• Akio Morita: https://en.wikipedia.org/wiki/Akio_Morita• Don Norman on LinkedIn: https://www.linkedin.com/in/donnorman/• What Makes Tesla's Business Model Different: https://www.investopedia.com/articles/active-trading/072115/what-makes-teslas-business-model-different.asp• Monica Lewinsky on X: https://x.com/MonicaLewinsky• Blindsight: The (Mostly) Hidden Ways Marketing Reshapes Our Brains: azon.com/Blindsight-Mostly-Hidden-Marketing-Reshapes-ebook/dp/B07ZKZ5DWF• Branding That Means Business: https://www.amazon.com/Branding-that-Means-Business-Economist-ebook/dp/B09QBCCH9N• PwC: https://www.pwc.com• Ryanair: https://www.ryanair.com• British Airways: https://www.britishairways.com/• Wrigley's began as a soap business: know when to pivot: https://theamericangenius.com/entrepreneur/wrigleys-began-as-soap-know-when-to-pivot/• Transport for Humans: https://www.amazon.com/Transport-Humans-Perspectives-Pete-Dyson/dp/1913019357—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Lenny's Podcast: Product | Growth | Career ✓ Claim Key Takeaways Check out the episode pageRead the full notes @ podcastnotes.orgRory Sutherland is widely regarded as one of the most influential (and most entertaining) thinkers in marketing and behavioral science. He's the vice chairman of Ogilvy UK, the author of Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life, and the founder of Nudgestock, the world's biggest festival of behavioral science and creativity. He champions thinking from first principles and using human psychology—what he calls “thinking psycho-logically”—over mere logic. In our conversation, we cover:• Why good products don't always succeed, and bad ones don't necessarily fail• Why less functionality can sometimes be more valuable• The importance of fame in building successful brands• The importance of timing in product success• The concept of “most advanced, yet acceptable”• Why metrics-driven workplaces can be demotivating• Lots of real-world case studies• Much moreNote: We encountered some technical difficulties that led to less than ideal video quality for this episode, but the lessons from this conversation made it impossible for me to not publish it anyway. Thanks for your understanding and for bearing with the less-than-ideal video quality. —Brought to you by:• Pendo—The only all-in-one product experience platform for any type of application• Cycle—Your feedback hub, on autopilot• Coda—The all-in-one collaborative workspace—Find the transcript at: https://www.lennysnewsletter.com/p/what-most-people-miss-about-marketing—Where to find Rory Sutherland:• X: https://x.com/rorysutherland• LinkedIn: https://www.linkedin.com/in/rorysutherland• Book: Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life: https://www.amazon.com/Alchemy-Curious-Science-Creating-Business/dp/006238841X—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Rory's background(02:37) The success and failure of products(04:08) Why the urge to appear serious can be a disaster in marketing(08:05) The role of distinctiveness in product design(12:29) The MAYA principle(15:50) How thinking irrationally can be advantageous(17:40) The fault of multiple-choice tests(21:31) Companies that have successfully implemented out-of-the-box thinking(30:31) “Psycho-logical” thinking(31:45) The hare and the dog metaphor(38:51) Marketing's crucial role in product adoption(49:21) The quirks of Google Glass(55:44) Survivorship bias(56:09) Balancing rational ideas with irrational ideas(01:06:19) The rise and fall of tech innovations(01:09:54) Consistency, distinctiveness, and clarity(01:21:12) Considering psychological, technological, and economic factors in parallel(01:23:35) Where to find Rory—Referenced:• Google Glass: https://en.wikipedia.org/wiki/Google_Glass• Meta Portal TV: https://www.meta.com/portal/products/portal-tv/• Rory's quote in a LinkedIn post: https://www.linkedin.com/posts/brad-jackson-04766642_the-urge-to-appear-serious-is-a-disaster-activity-7093497742710210560-1LYN/• The MAYA Principle: Design for the Future, but Balance It with Your Users' Present: https://www.interaction-design.org/literature/article/design-for-the-future-but-balance-it-with-your-users-present• Ogilvy: https://www.ogilvy.com/• MCI: https://www.mci.world/• Veuve Clicquot: https://en.wikipedia.org/wiki/Veuve_Clicquot• Why do the French call the British ‘the roast beefs'?: http://news.bbc.co.uk/2/hi/2913151.stm• The Killing on Hulu: https://www.hulu.com/series/the-killing-f5da5c2d-4626-4ba9-bcf3-ff5f891771fb• Original The Killing on BBC: https://www.bbc.co.uk/programmes/b017h7m1• The Mandarin Oriental, Hong Kong: https://www.mandarinoriental.com/en/hong-kong/victoria-harbour• SAT: https://satsuite.collegeboard.org/sat• The Widening Racial Scoring Gap on the SAT College Admissions Test: https://www.jbhe.com/features/49_college_admissions-test.html• What is the age of the captain?: https://www.icopilots.com/what-is-the-age-of-the-captain/• Octopus Energy: https://octopus.energy/• Kraken: https://octopusenergy.group/kraken-technologies• Toby Shannan: https://theorg.com/org/shopify/org-chart/toby-shannan• Dunbar's number: Why we can only maintain 150 relationships: https://www.bbc.com/future/article/20191001-dunbars-number-why-we-can-only-maintain-150-relationships• AO: https://ao.com/• Zappos: https://www.zappos.com/• Joe Cano on LinkedIn: https://www.linkedin.com/in/joeycano/• John Ralston Saul's website: https://www.johnralstonsaul.com/• Voltaire's Bastards: The Dictatorship of Reason in the West: https://www.amazon.com/Voltaires-Bastards-Dictatorship-Reason-West/dp/0679748199• Psycho-Logic: Why Too Much Logic Deters Magic: https://coffeeandjunk.com/psycho-logic/• Herbert Simon's Decision-Making Approach: https://bura.brunel.ac.uk/bitstream/2438/4995/1/Fulltext.pdf• Robert Trivers's website: https://roberttrivers.com/Welcome.html• Crazy Ivan: https://jollycontrarian.com/index.php?title=Crazy_Ivan• The Joys of Being a Late Tech Adopter: https://www.nytimes.com/2019/08/28/technology/personaltech/joys-late-tech-adopter.html• Jean-Claude Van Damme: https://en.wikipedia.org/wiki/Jean-Claude_Van_Damme• Tim Berners-Lee: https://en.wikipedia.org/wiki/Tim_Berners-Lee• Edward Jenner and the history of smallpox and vaccination: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1200696/• The real story behind penicillin: https://www.pbs.org/newshour/health/the-real-story-behind-the-worlds-first-antibiotic• What Are Japanese Toilets?: https://www.bigbathroomshop.co.uk/info/blog/japanese-toilets/• reMarkable: https://remarkable.com/• Chumby: https://en.wikipedia.org/wiki/Chumby• Survivorship bias: https://en.wikipedia.org/wiki/Survivorship_bias• Jony Ive: https://en.wikipedia.org/wiki/Jony_Ive• Marc Newson's website: https://marc-newson.com/• Designing Men: https://www.vanityfair.com/news/business/2013/11/jony-ive-marc-newson-design-auction• Qantas A330: https://marc-newson.com/qantas-a330/• Herodotus: https://en.wikipedia.org/wiki/Herodotus• Big Decision? Consider It Both Drunk and Sober: https://www.forbes.com/sites/chunkamui/2016/03/22/wine-and-sleep-make-for-better-decisions/?sh=5c97fdc524b1• How Henry Ford and Thomas Edison killed the electric car: https://www.speakev.com/threads/how-henry-ford-and-thomas-edison-killed-the-electric-car.4270/• Watch Jay Leno get nostalgic and swoon over this 1909 EV: https://thenextweb.com/news/jay-leno-talk-about-electric-car-1909-baker• Jay Leno's Garage: https://www.youtube.com/@jaylenosgarage• Nudgestock: https://nudgestock.com/• Akio Morita: https://en.wikipedia.org/wiki/Akio_Morita• Don Norman on LinkedIn: https://www.linkedin.com/in/donnorman/• What Makes Tesla's Business Model Different: https://www.investopedia.com/articles/active-trading/072115/what-makes-teslas-business-model-different.asp• Monica Lewinsky on X: https://x.com/MonicaLewinsky• Blindsight: The (Mostly) Hidden Ways Marketing Reshapes Our Brains: azon.com/Blindsight-Mostly-Hidden-Marketing-Reshapes-ebook/dp/B07ZKZ5DWF• Branding That Means Business: https://www.amazon.com/Branding-that-Means-Business-Economist-ebook/dp/B09QBCCH9N• PwC: https://www.pwc.com• Ryanair: https://www.ryanair.com• British Airways: https://www.britishairways.com/• Wrigley's began as a soap business: know when to pivot: https://theamericangenius.com/entrepreneur/wrigleys-began-as-soap-know-when-to-pivot/• Transport for Humans: https://www.amazon.com/Transport-Humans-Perspectives-Pete-Dyson/dp/1913019357—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Roger Martin is one of the world's leading experts on strategy and the author of Playing to Win, one of the most beloved books on strategy. He's written extensively for the Harvard Business Review; consulted for dozens of Fortune 500 companies, including P&G, Lego, and Ford; and written 11 other books. In our conversation, we discuss:• The five key questions you need to answer to develop an effective strategy• Why most companies get strategy wrong• How to avoid “playing to play” instead of playing to win• Real-world strategy examples from Procter & Gamble, Southwest Airlines, Lego, and Figma• How to think about differentiation vs. low cost• Shortcomings of current strategy education• Much more—Brought to you by:• Webflow—The web experience platform• WorkOS—Modern identity platform for B2B SaaS, free up to 1 million MAUs• Cycle—Your feedback hub, on autopilot—Find the transcript at: https://www.lennysnewsletter.com/p/the-ultimate-guide-to-strategy-roger-martin—Where to find Roger Martin:• X: https://x.com/RogerLMartin• LinkedIn: https://www.linkedin.com/in/roger-martin-9916911a9/• Website: https://rogerlmartin.com/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Roger's background(02:20) The importance of strategy(07:00) Challenges in developing strategy(08:30) Critique of modern strategy education(14:00) Hamilton Helmer and Richard Rumelt(17:40) Defining strategy(19:12) The Strategy Choice Cascade(23:20) Playing to win vs. playing to play(24:57) Examples of strategic success(30:49) Differentiation and moats(40:23) Applying strategy to real-world scenarios(43:47) Customer-centric strategy(44:45) Defining the market and product(45:59) Value chain and distribution(48:28) Cost leadership vs. differentiation(53:16) Capabilities and management systems(57:14) Competitive advantage and market positioning(01:02:41) Counterpositioning and fault lines(01:05:53) Adapting to AI and market changes(01:14:11) Betterment over perfection(01:18:42) Final thoughts on strategy—Referenced:• Nearly 10% of S&P 500 CEOs are alumni of Procter & Gamble: https://www.bizjournals.com/cincinnati/news/2023/02/06/10-of-s-p-500-ceos-pg.html• FigJam: https://www.figma.com/figjam/• Figma: https://www.figma.com/• What Is Resource-Based Theory?: https://www.igi-global.com/dictionary/the-impact-of-technological-governance-and-political-capabilities-on-firms-performances-under-economic-turbulence/67915• Michael Porter on LinkedIn: https://www.linkedin.com/in/professorporter/• Competitive Strategy: Techniques for Analyzing Industries and Competitors: https://www.amazon.com/Competitive-Strategy-Techniques-Industries-Competitors/dp/0684841487• VRIO Framework Explained: https://strategicmanagementinsight.com/tools/vrio/• Business strategy with Hamilton Helmer (author of 7 Powers): https://www.lennysnewsletter.com/p/business-strategy-with-hamilton-helmer• Good Strategy, Bad Strategy | Richard Rumelt: https://www.lennysnewsletter.com/p/good-strategy-bad-strategy-richard• 7 Powers: The Foundations of Business Strategy: https://www.amazon.com/7-Powers-Foundations-Business-Strategy/dp/0998116319• Boston Consulting Group: https://www.bcg.com/• Bruce Henderson: https://en.wikipedia.org/wiki/Bruce_Henderson• Lego: https://www.lego.com• Vanguard: https://investor.vanguard.com/• Southwest Airlines: https://www.southwest.com/• How Amazon Managed to Dethrone Walmart: https://www.nytimes.com/interactive/2021/08/20/technology/how-amazon-beat-walmart.html• GM Lost a 10-Year Battle with Tesla, Pulling the Plug on a Long Line of EVs: https://www.forbes.com/sites/brookecrothers/2023/07/09/gm-killed-its-electric-cars-and-lost-a-10-year-battle-with-tesla/• Westlaw: https://www.westlawinternational.com/• What Is an Economic Moat? Why Warren Buffett Says It Matters for Investors: https://finance.yahoo.com/news/economic-moat-why-warren-buffett-160046125.html• Salomon Brothers: https://en.wikipedia.org/wiki/Salomon_Brothers• US Airways: https://en.wikipedia.org/wiki/US_Airways• Four Seasons: https://www.fourseasons.com/• Michael Dell on LinkedIn: https://www.linkedin.com/in/mdell/• Bill Gates on LinkedIn: https://www.linkedin.com/in/williamhgates/• Mandarin Oriental: https://www.mandarinoriental.com/en/• Continental Lite: https://en.wikipedia.org/wiki/Continental_Lite• Ted (airline): https://en.wikipedia.org/wiki/Ted_(airline)• Case Study: Oil of Olay: https://www.studocu.com/es/document/universidad-de-murcia/estrategia-de-marketing/case-study-old-of-olay/95079369• AG Lafley on LinkedIn: https://www.linkedin.com/in/ag-lafley-2381b3201/• Jack Bogle: https://en.wikipedia.org/wiki/John_C._Bogle• Seven Ways Windows 95 Changed the World: https://www.forbes.com/sites/ianmorris/2015/08/24/windows-95-changed-the-world/• Where to Start with Strategy? Focus on Betterment: https://rogermartin.medium.com/where-to-start-with-strategy-bae40506304c• Brick by brick: The man who rebuilt the house of Lego shares his leadership secrets: https://www.washingtonpost.com/news/on-leadership/wp/2016/12/08/brick-by-brick-the-man-who-rebuilt-the-house-of-lego-shares-his-leadership-secrets/• A New Way to Think: Your Guide to Superior Management Effectiveness: https://www.amazon.com/New-Way-Think-Management-Effectiveness/dp/164782351X/• Playing to Win: How Strategy Really Works: https://www.amazon.com/Playing-Win-Strategy-Really-Works/dp/142218739X• The Design of Business: Why Design Thinking Is the Next Competitive Advantage: https://www.amazon.com/Design-Business-Thinking-Competitive-Advantage/dp/1422177807• The Opposable Mind: How Successful Leaders Win Through Integrative Thinking: https://www.amazon.com/Opposable-Mind-Successful-Integrative-Thinking/dp/1422118924• When More Is Not Better: Overcoming America's Obsession with Economic Efficiency: https://www.amazon.com/When-More-Not-Better-Overcoming/dp/1647820065—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Michelle Martin and Ryan Huang analyse market movements. We begin with a major shakeup in the NBA broadcasting world, with Warner Bros Discovery losing its long-standing contract, and Disney, NBC, and Amazon Prime stepping in. The episode delves into the latest earnings season for S-REITs, featuring Mapletree Logistics Trust, Digital Core REIT, OUE REIT, and Frasers Centrepoint Trust. We also discuss the market reactions to tech giants Alphabet and Tesla, and the latest updates from Mandarin Oriental. Tune in for insights and analysis on these key market movers.See omnystudio.com/listener for privacy information.

Rory Sutherland is widely regarded as one of the most influential (and most entertaining) thinkers in marketing and behavioral science. He's the vice chairman of Ogilvy UK, the author of Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life, and the founder of Nudgestock, the world's biggest festival of behavioral science and creativity. He champions thinking from first principles and using human psychology—what he calls “thinking psycho-logically”—over mere logic. In our conversation, we cover:• Why good products don't always succeed, and bad ones don't necessarily fail• Why less functionality can sometimes be more valuable• The importance of fame in building successful brands• The importance of timing in product success• The concept of “most advanced, yet acceptable”• Why metrics-driven workplaces can be demotivating• Lots of real-world case studies• Much more—Brought to you by:• Pendo—The only all-in-one product experience platform for any type of application• Cycle—Your feedback hub, on autopilot• Coda—The all-in-one collaborative workspace—Find the transcript at: https://www.lennysnewsletter.com/p/what-most-people-miss-about-marketing—Where to find Rory Sutherland:• X: https://x.com/rorysutherland• LinkedIn: https://www.linkedin.com/in/rorysutherland• Book: Alchemy: The Dark Art and Curious Science of Creating Magic in Brands, Business, and Life: https://www.amazon.com/Alchemy-Curious-Science-Creating-Business/dp/006238841X—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Rory's background(02:37) The success and failure of products(04:08) Why the urge to appear serious can be a disaster in marketing(08:05) The role of distinctiveness in product design(12:29) The MAYA principle(15:50) How thinking irrationally can be advantageous(17:40) The fault of multiple-choice tests(21:31) Companies that have successfully implemented out-of-the-box thinking(30:31) “Psycho-logical” thinking(31:45) The hare and the dog metaphor(38:51) Marketing's crucial role in product adoption(49:21) The quirks of Google Glass(55:44) Survivorship bias(56:09) Balancing rational ideas with irrational ideas(01:06:19) The rise and fall of tech innovations(01:09:54) Consistency, distinctiveness, and clarity(01:21:12) Considering psychological, technological, and economic factors in parallel(01:23:35) Where to find Rory—Referenced:• Google Glass: https://en.wikipedia.org/wiki/Google_Glass• Meta Portal TV: https://www.meta.com/portal/products/portal-tv/• Rory's quote in a LinkedIn post: https://www.linkedin.com/posts/brad-jackson-04766642_the-urge-to-appear-serious-is-a-disaster-activity-7093497742710210560-1LYN/• The MAYA Principle: Design for the Future, but Balance It with Your Users' Present: https://www.interaction-design.org/literature/article/design-for-the-future-but-balance-it-with-your-users-present• Ogilvy: https://www.ogilvy.com/• MCI: https://www.mci.world/• Veuve Clicquot: https://en.wikipedia.org/wiki/Veuve_Clicquot• Why do the French call the British ‘the roast beefs'?: http://news.bbc.co.uk/2/hi/2913151.stm• The Killing on Hulu: https://www.hulu.com/series/the-killing-f5da5c2d-4626-4ba9-bcf3-ff5f891771fb• Original The Killing on BBC: https://www.bbc.co.uk/programmes/b017h7m1• The Mandarin Oriental, Hong Kong: https://www.mandarinoriental.com/en/hong-kong/victoria-harbour• SAT: https://satsuite.collegeboard.org/sat• The Widening Racial Scoring Gap on the SAT College Admissions Test: https://www.jbhe.com/features/49_college_admissions-test.html• What is the age of the captain?: https://www.icopilots.com/what-is-the-age-of-the-captain/• Octopus Energy: https://octopus.energy/• Kraken: https://octopusenergy.group/kraken-technologies• Toby Shannan: https://theorg.com/org/shopify/org-chart/toby-shannan• Dunbar's number: Why we can only maintain 150 relationships: https://www.bbc.com/future/article/20191001-dunbars-number-why-we-can-only-maintain-150-relationships• AO: https://ao.com/• Zappos: https://www.zappos.com/• Joe Cano on LinkedIn: https://www.linkedin.com/in/joeycano/• John Ralston Saul's website: https://www.johnralstonsaul.com/• Voltaire's B******s: The Dictatorship of Reason in the West: https://www.amazon.com/Voltaires-B******s-Dictatorship-Reason-West/dp/0679748199• Psycho-Logic: Why Too Much Logic Deters Magic: https://coffeeandjunk.com/psycho-logic/• Herbert Simon's Decision-Making Approach: https://bura.brunel.ac.uk/bitstream/2438/4995/1/Fulltext.pdf• Robert Trivers's website: https://roberttrivers.com/Welcome.html• Crazy Ivan: https://jollycontrarian.com/index.php?title=Crazy_Ivan• The Joys of Being a Late Tech Adopter: https://www.nytimes.com/2019/08/28/technology/personaltech/joys-late-tech-adopter.html• Jean-Claude Van Damme: https://en.wikipedia.org/wiki/Jean-Claude_Van_Damme• Tim Berners-Lee: https://en.wikipedia.org/wiki/Tim_Berners-Lee• Edward Jenner and the history of smallpox and vaccination: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1200696/• The real story behind penicillin: https://www.pbs.org/newshour/health/the-real-story-behind-the-worlds-first-antibiotic• What Are Japanese Toilets?: https://www.bigbathroomshop.co.uk/info/blog/japanese-toilets/• reMarkable: https://remarkable.com/• Chumby: https://en.wikipedia.org/wiki/Chumby• Survivorship bias: https://en.wikipedia.org/wiki/Survivorship_bias• Jony Ive: https://en.wikipedia.org/wiki/Jony_Ive• Marc Newson's website: https://marc-newson.com/• Designing Men: https://www.vanityfair.com/news/business/2013/11/jony-ive-marc-newson-design-auction• Qantas A330: https://marc-newson.com/qantas-a330/• Herodotus: https://en.wikipedia.org/wiki/Herodotus• Big Decision? Consider It Both Drunk and Sober: https://www.forbes.com/sites/chunkamui/2016/03/22/wine-and-sleep-make-for-better-decisions/?sh=5c97fdc524b1• How Henry Ford and Thomas Edison killed the electric car: https://www.speakev.com/threads/how-henry-ford-and-thomas-edison-killed-the-electric-car.4270/• Watch Jay Leno get nostalgic and swoon over this 1909 EV: https://thenextweb.com/news/jay-leno-talk-about-electric-car-1909-baker• Jay Leno's Garage: https://www.youtube.com/@jaylenosgarage• Nudgestock: https://nudgestock.com/• Akio Morita: https://en.wikipedia.org/wiki/Akio_Morita• Don Norman on LinkedIn: https://www.linkedin.com/in/donnorman/• What Makes Tesla's Business Model Different: https://www.investopedia.com/articles/active-trading/072115/what-makes-teslas-business-model-different.asp• Monica Lewinsky on X: https://x.com/MonicaLewinsky• Blindsight: The (Mostly) Hidden Ways Marketing Reshapes Our Brains: azon.com/Blindsight-Mostly-Hidden-Marketing-Reshapes-ebook/dp/B07ZKZ5DWF• Branding That Means Business: https://www.amazon.com/Branding-that-Means-Business-Economist-ebook/dp/B09QBCCH9N• PwC: https://www.pwc.com• Ryanair: https://www.ryanair.com• British Airways: https://www.britishairways.com/• Wrigley's began as a soap business: know when to pivot: https://theamericangenius.com/entrepreneur/wrigleys-began-as-soap-know-when-to-pivot/• Transport for Humans: https://www.amazon.com/Transport-Humans-Perspectives-Pete-Dyson/dp/1913019357—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

On this episode we hear from Alexandra. She is the founder of Velvenoir, an international art consultancy which she started 10 years ago specialising in private and hospitality collections. She started her career in hospitality in London and worked across several properties. It was during this time she realised that she was always inspired by art. She pursued further studies in Sydney while working at the same time, she noticed as I did, that women are more empowered there. When she returned to Austria, she decided to follow her dream of starting her own business as an art consultant, she started with getting to know the artists, networking with different business until she started landing projects with hotels. Latest project she has worked on was the Mandarin Oriental, which has 90% female artists works on display now. From her career learnings she says that do not let the business/company become your identity. Link to her website: https://velvenoir.com/

We are really going up in the world…. It's a very special episode of Maul or Nothing as we head to our favourite luxury hotel, the Mandarin Oriental, to welcome Baba's boys Jonathan Joseph and Zach Mercer to our suite to sip the finest champagne in the world in the shape of Pol Roger. It was the tipple of Sir Winston Churchill don't you know…. so we enjoy some lovely drops of that while discussing all things code.How has the France experience gone at Biarritz for JJ and how does it compare to Zach's stunning time at Montpellier?What are Zach's England aspirations as he continues to put in world class performances?How big has the Barbarians party actually been?Perhaps most importantly…. As friends and former teammates. .. How much can they take the piss out of Max Lahiff in an hour???All questions answered….It's a cracker! Hosted on Acast. See acast.com/privacy for more information.

Purpose-driven innovation starts with aligning a product with core values rather than just chasing market trends. This means understanding what truly matters to customers and addressing these needs. Take Amanda Thomson, for example, who aligned her personal values with her business and developed a range of premium non-alcoholic wines that not only filled a market gap but also established NOUGHTY as a leader in the beverage industry. It's already available in the USA, Canada, UK, and Europe and continues its rapid global expansion.About Amanda ThomsonAmanda Thomson is the visionary founder and CEO of Thomson & Scott, where she has created Noughty, the world's first premium non-alcoholic wine portfolio. With a background as a journalist and broadcaster at the BBC, Amanda used her media savvy and storytelling skills to shift into the entrepreneurial world and study for her Diploma in Wine at the prestigious Le Cordon Bleu in Paris. Her commitment to innovation and health-conscious alternatives led her to develop a product that caters to a growing global demand for non-alcoholic beverages.Under Amanda's leadership, Noughty became a market leader, being served in some of the world's top bars, restaurants, and hotels, including The Soho House Group and The Mandarin Oriental. Her commitment to purpose-driven innovation and ethical business practices has not only shaped her company but also made her a recognized industry leader.Key Insights:Focus on quality and branding. High-quality products combined with strong branding can set you apart from competitors, leading to increased customer retention and premium pricing opportunities.Adapt and innovate. Update your offerings regularly to stay relevant. This keeps your brand competitive and can open new market opportunities, ensuring long-term business growth.Develop strategic partnerships. Collaborate with reputable businesses to expand your reach. This can help you enter new markets and increase brand prestige through association with established companies.Educate your customers. There's a good chance you target audience doesn't know much about the market. Educating them on the topics beyond your offering can help overcome consumer skepticism, leading to higher adoption rates and customer satisfaction.Be patient and strategic. Scale your business methodically to ensure sustainable growth. Avoid rushing into expansion without a solid foundation to prevent operational and financial setbacks.Amanda's best advice for entrepreneurs:“Having the idea is one thing. Execution is a whole different ballgame.”Taste the difference with NoughtyConnect with Amanda Thomson:InstagramLinkedInXWebsiteFollow Beyond 8 Figures:LinkedInXWebsite

Az előfizetők (de csak a Belső kör és Közösség csomagok tulajdonosai!) már szombat hajnalban hozzájutnak legfrissebb epizódunk teljes verziójához. A kedden publikált, ingyen meghallgatható verzió tíz perccel rövidebb. 00:46 Készülődés a vitára Pekárnéval. Ki szavaz majd a Kevesek Megoldása Mozgalomra és a Bodrog Pártra? 04:01 Winkler Róbert tuti tippjei Gyurcsány Ferencnek. Hol tartanánk, ha Korom Mihály lenne a miniszterelnök? 09:14 Nyár az uszodában. Az érthetetlen napozás és a majompofára sülés. A naptej csodája. 15:31 A futókacsa-hazugság és a futókacsabérlés. 18:29 Nem szabad hotelekért pénzt fizetni. Saliris Egerszalókon. Gresham presidential suite.23:30 Fuck vanlife. Mandarin Oriental a Szentgyörgy-hegyen. A balatoni ingatlanlufi jelei. 27:44 1985 Balatonbogláron. Uj Péter kért egy halászlevet, majd egy kecskesajtos salátát körtével. Azahriah vs. Circle Jerks. Öreg punkok Los Angeles-i találkozója.36:12 Nyugodtan lehet öregen rockzenét játszani. Negative Approach és Anti-Nowhere League. A 78 éves Neil Young. 37:19 Hallhathatnak egyáltalán a gyerekek ma zenét? A hivatkozott Guardian-cikk. Justin Bieber: Baby. 42:37 A Tisztán a Cél Felé kistarcsai szála. Egy főre jutó metál. Magyar hardcore infografikán. Nagy magyar emberek nagyon kis településekről. Szabadi Laci Csokonyavisontáról. Hol született Goebbels? 47:31 Kártékony és hangos kisebbség: a porzsáktagadók. Én se kávézok a szerverszobában! Digitális hajléktalanok, nomádok és lábon hajtók. See omnystudio.com/listener for privacy information.

Episode Overview:In this special crossover episode, Steve Turk, founder of The Hospitality Mentor, joins David Arraya on the Conscious Hospitality Podcast. Steve shares his journey from his early days as a cabana boy to becoming a renowned leader in the hospitality industry. With stories from iconic hotels like Lowe's, Mandarin Oriental, and Trump Doral, Steve provides valuable insights into leadership, resilience, and finding passion in your work.Key Highlights:Introduction: Steve and David discuss their long-standing friendship and the excitement of this crossover episode.Starting with Gratitude: David emphasizes the importance of gratitude and asks Steve what he is grateful for today.Early Life and Career Beginnings: Steve talks about his childhood in Miami, his diverse cultural background, and his early competitive nature.Discovering Hospitality: Steve shares how his father's career as an attorney for major hotels influenced his interest in hospitality.Career Milestones: From his first job at Lowe's Miami Beach Hotel to executive positions at renowned hotels like Mandarin Oriental and Delano.Challenges and Resilience: Steve recounts pivotal moments, including overcoming difficult leadership challenges and learning from setbacks.The Entrepreneurial Leap: The story behind Steve's successful staffing company, the decision to sell it, and lessons learned about passion versus opportunity.Returning to Hospitality: Steve's return to the hotel industry, his renewed passion for team-building, and his innovative approaches to leadership.Pandemic Reflections: How the COVID-19 pandemic reshaped Steve's perspective on work-life balance and led to new entrepreneurial ventures.The Hospitality Mentor: Steve discusses the creation of The Hospitality Mentor, his goals for inspiring the next generation of hospitality professionals, and his thoughts on the future of the industry.Takeaways for Listeners:Importance of Gratitude: Starting each day with gratitude can ground you and provide clarity in challenging times.Leadership Lessons: Effective leadership involves understanding and motivating diverse teams, and the power of regular one-on-one meetings.Entrepreneurial Insights: The balance between passion and opportunity, and the importance of staying true to your values.Resilience and Adaptability: How to navigate career challenges and make strategic decisions that align with your long-term goals.Work-Life Balance: The significance of balancing professional ambition with personal life, especially in times of crisis.Quotes from the Episode:“When you're grateful for things, you realize we have so much more than so many other people around the world.” – Steve Turk“Don't be afraid to taste different things. If you want to move up, you've got to try different places.” – Steve Turk“This industry is one of the few where you can really start at the bottom and end up at the top, no matter what your education level is.” – Steve TurkFollow The Hospitality Mentor:WebsiteSubscribe and Leave a Review:If you enjoyed this episode, please subscribe, rate, and leave a review on your favorite podcast platform. Your feedback helps us reach more listeners and share more inspiring stories from the world of hospitality.

Michael Cohen returns to the witness stand for cross-examination on his third day of testimony. Then: South Africa asks the International Court of Justice to order Israel to immediately withdraw from Rafah and we hear from the Pulitzer Prize-winning writer Stephen Adly Guirgis. Plus: your weekend drinks menu with Maxim Kassir, head sommelier at The Aubrey, Mandarin Oriental.See omnystudio.com/listener for privacy information.

Welcome to this week's episode of GMH Hotel Edition with Sarah Dandashy and Steve Turk! We kick off with AAA Travel's latest announcements, revealing new Four and Five-Star hotels and restaurants in North America, including standout establishments like Emeril's in New Orleans and the Mandarin Oriental in Boston. The episode takes a serious turn with a major antitrust lawsuit alleging that six prominent hotel chains used AI software to collude on room pricing, potentially reshaping industry practices. On a lighter note, we dive into Allianz Partners' report showing a 34% increase in Americans traveling to Europe this summer, with cities like London and Paris leading the destination charts. Plus, we'll discuss the daring "Big Nude Boat" cruise set to sail from Florida, offering an 11-day adventure with stops in the Caribbean. Join us as we navigate these intriguing developments in the world of travel and hospitality. — Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts! This show is structured to cover industry news in travel and hospitality and is recorded live every Monday morning at 7 a.m. PST/10 a.m. EST. So make sure you tune in during our live show on our social media channels or YouTube and join the conversation live! Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

This is our first opportunity to hear from someone who has extensive experience in the hotel and tourism industry. Rocco Bova grew up in Italy, but always wanted to see and experience the world. While he left home at the age of 18, he returned, but at the age of 24 began his journey that lead to a 25-year involvement in the hotel industry.   From Europe to Middle East, Asia, India, Africa, the Caribbean and Mexico Rocco held many positions in various hotel organizations. Now he is a consultant to various hotel companies to help them grow and cope with all the changes that Covid and other forces has caused.   We get to hear about Rocco's concept about how to reform much of the hotel industry by creating an organization called “Humble House”. He will tell us about it. I can say that from a business point of view, his idea is an interesting and good one to explore.   Our conversation not only covers the hotel and tourism industry, but it also talks about relevant and good business processes and concept. I especially love our last five minutes that summarizes our conversation and puts all Rocco's concepts into a wonderful perspective and good summary.     About the Guest:   Rocco is an experienced hotelier with over 25 years of international experience having worked for some of the best international brands in 11 countries, from Europe to Middle East, Asia, India, Africa, the Caribbean and Mexico.  Educated in Italy, the UK and most recently with Cornell University in Singapore, Rocco is an avid learner and continues his education investigating online to keep up to date with the latest global tourism trends.   He started his career in Dubai with Jumeirah Hotels & Resorts, worked with Four Seasons, Hilton, Aman Resorts, IHG, LUX Resorts, Starwood (now Marriott), and other independent companies managing world class, luxury hotels.   Rocco contributes actively as an influencer of the hospitality industry through social medias, writing articles in digital blogs, speaker in several conferences and podcasts, visiting lecturer at hotel schools and has been a Board Member of pro bono organizations like Hoteliers Guild, GSN Planet and the World Wellness Weekend. After years of brewing his idea and mastering the art of hospitality, Rocco has decided to put all his experience and knowledge into a revolutionary hospitality concept with a unique business model and begun working on ''My Humble House'' concept.   Rocco is still actively working in the industry and he is currently in Mexico, consulting for various developers of boutique hotels and master planned communities. ** ** Ways to connect with Rocco:   https://www.linkedin.com/in/roccobova/   https://www.linkedin.com/company/my-humble-house/?viewAsMember=true   About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/   https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can also subscribe in your favorite podcast app.   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.     Transcription Notes:* Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:21 Well, thank you for being with us. Once again. Welcome to unstoppable mindset. We're glad you're here. Today we get to interview someone who's in or who's been involved in an industry. We haven't talked about before Rocco Bova, who was a hotelier for 25 years. He is a consultant in the industry. So we get to talk all about travel, tourism and hotels and all sorts of things like that today with Rocco. I know he's got a lot of thoughts and a lot of things to discuss with us. So looking forward to this a whole lot. Well, Rocco, welcome to unstoppable mindset. We're glad you're here. Mike,   Rocco Bova ** 01:58 thank you so much for inviting me. I like this is unstoppable mindset. You know, this is one of the things why it caught my attention. And when we connect on LinkedIn, so I'm glad, I'm glad and honored to be invited on your show today.   Michael Hingson ** 02:15 And you are down in Mexico right now, right?   Rocco Bova ** 02:18 It's correct. I live in Merida Yucatan. So it's your it's on the southeast peninsula of Mexico, let's say about three hours drive from Cancun, just to give a bit of geography so that everybody is clear on where I where I'm based.   Michael Hingson ** 02:38 So in the winter, do you get any kind of snow?   Rocco Bova ** 02:43 Normally, by let me tell you that yesterday for the first night, I felt called a nice so we went down probably to about 22 Celsius, which is which is kind of winter for us what temperature 22 Celsius,   Michael Hingson ** 03:01 or 22 Celsius is pretty warm. It is pretty   Rocco Bova ** 03:03 warm. But it's cold. Because when you're used to sleep with air conditioning because outside the 36 Celsius definitely is cold for us. Yeah.   Michael Hingson ** 03:16 Yeah, that's that's a good point. Now just so that people understand. If you're listening to Rocco, that is not a Mexican accent because he's from Italy.   Rocco Bova ** 03:28 Absolutely. I was born in Italy, Mike but I left Italy very young. I was only 18 When I left my village in the south of Italy is a little village called Sheila. In fact, I live in the Strait of Sicily. So from my home, hometown, I can see the point that the tip of Sicily on the other side of the of the water is a beautiful place. But when I was growing up, I said to myself, I'm not going to stay here I want to explore the world I want to travel for as far as I can in things God I've been in few places. I'm very happy that you know, I decided to leave my house, my home. Very young. Right?   Michael Hingson ** 04:09 What was it like growing up in Italy? And what was it like for you growing up as a child and you went to school and all them have a pretty normal childhood or what   Rocco Bova ** 04:20 I am proud to say that probably I had the best childhood that one can have. So you know, I was raised by wonderful parents. I have three are the three brothers sister. We have four of us all together. And you know, we love each other. The family grew obviously with nephews and nieces and solid support. But I think the most important is also the environment where you grew up, is the friends that you grew up with. You know your circle, uh, you know the influence your life and eventually your future you know, so, you know, my, my childhood and you And also my teenage I was, I was growing, you know, the era of you probably the 80s, you know, between 80s and 90s. Those Those years were probably the peak of the, of the century. And, you know, I was lucky to enjoy a certain lifestyle, you know, during this period of time. So, you know, I also was inspired by certain people, you know, that may sound stupid, but even Rocky, you know, you know, we're watching these kind of movies, you know, we're very motivating, very inspiring, you know, that even a normal person can achieve great things. Yeah, through Air Force and hard work. And, you know, that's, that's basically what my life is about. I knew I could do it, it was just a matter of being focused and really work really hard for what I wanted to do. So here I am, after leaving in 11 countries and working for more than 25 companies, you know, some of the best company in the hospitality industry. So what can I say?   Michael Hingson ** 06:07 What did your parents think of you wanting to leave and explore the world?   Rocco Bova ** 06:14 You know, actually, my dad was very scared, you know, may rest in peace is he was always very worried about me, and it was sticky or rock or you got to do, you still don't you don't have a career you don't have, you know, I didn't study University. I went to university later in life, but I didn't study when I was young, you know, so I went to when I finished my high school, I went straight to work. And my mum was also you know, kind of, you know, stay in Italy don't go away, you know, where are you going? And then suddenly, you know, my life obviously changed. Because, you know, I was so stuck, unstoppable. That, you know, I just felt that everything was achievable, you know, just through effort and an hour. And, and yes, indeed, I achieved what I wanted. And, you know, my mom now she actually she told me, you know, it was good, a good a good choice that you left Italy, and you went to follow your dreams.   Michael Hingson ** 07:10 So she, she now feels that you made a pretty good choice. Definitely. Well, that's pretty cool. So she, she supports you and are your, your siblings in Italy still? Or where are they?   Rocco Bova ** 07:26 Yeah, yeah, the entire family stayed in Italy. No, but nobody was crazy. As we you know, the first time I left my hometown, I bought a one way ticket, and I only had a few $100 in my pocket. So you know, I'm kind of like the risk. Let's put it this way. So in addition   Michael Hingson ** 07:44 to doing all the things that you've done, have you ever have you started a family? Are you married or have any children or anything? Yes,   Rocco Bova ** 07:51 I have two beautiful kids, you know, they're now older, you know, they're not children anymore. So my son is 20 and my daughter's 19. And married for about 28 years or with my wife, so very, very happy to have achieved also, my personal life.   Michael Hingson ** 08:10 Being married for 28 years is certainly good. There's so many couples that just don't make it that far. So I am really glad to hear you continuing to do that. My   Rocco Bova ** 08:21 wife My wife says that, you know, we kind of museums couples, that are not many like us nowadays.   Michael Hingson ** 08:29 We were married for two years when my wife passed away last November so we I appreciate it. Definitely   Rocco Bova ** 08:36 yeah, sorry to hear that. But you know 40 years of big my milestone definitely. Yeah, a   Michael Hingson ** 08:44 lot of memories and definitely enjoy it. Well, I'm I'm really glad that you're you're doing so well. And you have two good kids, what are they going to do with their life where they're going to go off and explore the world too.   Rocco Bova ** 08:53 It looks like they are because my son is studying hospitality management. And I can see already are kind of on a right path to travel the world and experience so many things. My daughter she's studying marketing. So for her is still kind of first year study. But yeah, I'm sure they both speak four languages. You know, what, what can stop the nothing really?   Michael Hingson ** 09:20 And that's great. What does your wife do?   Rocco Bova ** 09:23 My wife she's a personal coach and she's a healer. So she helps people to get better in their life both from a physical spiritual and mental way so she she's she's been studying this both as a self learner but also through many different courses as she did in different country from India to Mauritius, and really more recently, Mexico. Maybe,   Michael Hingson ** 09:54 maybe we should explore her coming on the podcast sometime.   Rocco Bova ** 09:58 Sure. Why not?   Michael Hingson ** 09:59 We'd love to talk to, we'd love to talk to coaches. I will sell it about Well, so what did you do? So you left home? And why did you leave home? Did you have a job that you went to? Or why?   Rocco Bova ** 10:12 Believe it or not, I did not have a job when I left when I left to London. I mean, I was still in Italy I was working at at the time, you know, I was 24. And then one one evening, I meet this Brazilian guy, who tells me at the end of the evening work in this restaurant, he tells me Look what you want to do in life. And I was not expecting this question. But when I told him, You know, I want to travel the world. I don't know exactly what I want to do. But one thing I know, I want to travel the world. And he said to me, why don't you come to London? I can help you. You know, so I didn't, I didn't let him finish the sentence because I told me this No joke, I'm coming. And he's now how old?   Michael Hingson ** 10:55 How old? Were you then?   Rocco Bova ** 10:57 24.   Michael Hingson ** 10:59 So what did you do from 18 to 24.   Rocco Bova ** 11:02 I went to army, I went one year to university, but I dropped out after after 10 months. And then the other two years, I was working. So I did some work, obviously, you know, I had to earn my life. And you know, I didn't want to be dependent on my, on my parents. So I worked a couple of years. And and so when I came back to Italy, you know, to my hometown for the summer, I met this Brazilian guy. And so when he told me that he was going to help me to get to London, I say what I'm going so I put together the all the money that I had, which was those days, the equivalent to maybe $600. And, and, you know, I bought a one way ticket, and I went to London with a friend, we went there, we didn't speak English, we're talking you know, with what with our hands like most Italian do, but we literally we couldn't talk in any other language or the hands. So it was funny. But then eventually we reach out to the house of this of this friend. And a few days later, he came and he took us to, to Headhunter you know, like a lady that she was placing young young students or young people to go to work in different restaurants and bars in London. And in a matter of hours, we got our first job so we went to work in this Italian restaurant, during which time I was able to go to school learn English, and then met my wife and then the rest of history because you know I then I started to get to get to understand that the hospitality world and how big it was and how many opportunities they were in not just restaurant but hotels and in the real estate and investment company and everything spa wellness, you know, the the the the industry was so big that I said to myself, you know, I need to study now. So I went back to school at the age of 28. I got my diploma. And then my first job was in London in Jumeirah Beach hotel in Dubai. And then from Jumeirah Beach, Dubai, I went to four seasons in Singapore from four seasons Singapore, I went to the Hilton in Kuala Lumpur. And from there I went to a man resort in New Delhi. Then I went to the Intercontinental Bustan palace in Muscat in Oman, and then I went to looks or tells a resort in Mauritius, followed by St. Regis Mauritius. From there I came back to, to the to the Caribbean with Aman resort for the second time. And then finally I landed in Mexico, where I've been living now for the past several years. Very lovely.   Michael Hingson ** 13:48 And your family just went with you wherever you went. They   Rocco Bova ** 13:53 went with me. They follow me for this 28 years, you know, so my wife, she said to me now that's enough. I know. I want to stop traveling. I'm done with traveling. I'm done with packing and unpacking. Yeah. And so now we've been living in Mexico for the past seven years. And to be honest, actually, I also like Mexico is a beautiful country with nice people. So yeah, why not? is a big country anyway, it will take me maybe another 10 years to explore everything. So I'm sure I'll be busy. So   Michael Hingson ** 14:25 you're you're clearly obviously enjoying being in Mexico, but you're not currently in the hotel industry directly. Right.   Rocco Bova ** 14:35 Well, what I'm doing Mike now over the past three years I've been when I left the operation as such, if you want to say that, and I started to work as a consultant, so I've been working for different companies in different parts of Mexico, but I also work in Dominican Republic for one hotel group then in Puerto Rico, or another group. I've been doing some My remote work for Saudi Arabia, Bali. And, you know, it seems that something is going to happen maybe in Belize. So I can proudly say that I've been busy, very busy actually, even though I never worked as a consultant, you know, normally I consult for one company, which is my employer. But I've been, I've been doing up to seven clients at the same time. You know, last year, for example, I had 1.7 clients working at the same time, you know, so try to remember everything for each of the, each of them was not so easy, but I managed, it was, it was fun, is a difference from being in operation, of course. And that is as as, as interesting because you learn so much from a different angle, now, not just operation and guests. But also you learn about, you know, development, architecture, design, brand, rebranding some time, you know, construction, concept, development, many other things, which, before I was not involved, and also to finish that I also work directly with owners or investors. So that's also very interesting point.   Michael Hingson ** 16:16 So it's a kind of a different environment for you then than it was, but the fact that you have all the hotel knowledge must be something that people look for, and they hire you because they value the expertise that you have.   Rocco Bova ** 16:33 In fact, actually, my tagline on my LinkedIn page is actually lockable. Or tell experts.   Michael Hingson ** 16:40 There you go hotel. And I can   Rocco Bova ** 16:43 say that, yes, I do have quite some expertise, I've been working in this industry for over 30 years, I do educate myself everyday for at least two, two hours a day, every day. And, and I keep up to date with the trends with the evolution of the industry. And, you know, I tried to anticipate what's coming up, because in order for you to be ready for what is happening, you need to, you know, be prepared or, or even know what is coming next. You know, trends are predictable. To be frank, if you are, if you're a good observer, and a good listener to what's happening to other parts of the world, eventually will come to your part of the world so, so I keep an ear open always every single day. That's, that's what is my advantage. So   Michael Hingson ** 17:35 what do you do for two hours every day to keep your education up?   Rocco Bova ** 17:38 Well, there are, there are so many platforms where you can on a daily basis, you know, I'm talking about digital magazine, newsletters, websites. LinkedIn itself is a great platform where you can actually learn, you know, the news, new hotel, opening new calls to opening a new company, forming new brand. So it's, it's, it's a great platform, and it's all free. You know, those days, you know, to 30 years ago, we had to go to a library and there was no internet, you have to buy books, or you have to buy a magazine to learn, you know, you have to spend money. Now, it's all free. You know, it's all. So they're available. So it's just a matter of 1pm focus in knowing where to go and search for those information. So what do you think   Michael Hingson ** 18:29 the hotel industry has? Become? What do you what kinds of changes? Do you think in the hotel or in the travel and tourism industry in general? How has it changed over the years since you started working there?   Rocco Bova ** 18:45 Well, nothing has changed until something happened about three years ago, to be honest, everything was well working pretty well to be frank. And in the industry was going through a time of was going through a transformation was a positive transformation. And then the pandemic arrived, Mike and in then everyone thought that, you know, after the pandemic, we all going to be friends and we all going to be closer, we all going to be hugging each other. Then suddenly, I can tell you that it's actually not like this anymore. I am observing more and more actually, that the industry is becoming colder. It's becoming a lot more focus on bottom line is becoming a lot more focused on business, just being a business, hospitality. This is also business, but first is about people are being hospitable. And I think we're losing a little bit about this value of working in our industry. It's actually being hospitable, genuinely But I understand, you know, people lost a lot of money, you know, some people lost their jobs. And, you know, we lost hundreds of 1000s, if not millions of people, great people working in the hospitality industry, during the pandemic, that network will never come back, ever, because what happened was, you know, the most company, they got rid of, you know, something that they thought it was going to be a cost, you know, which is the payroll, call it the payroll, but you know, there are people. So the first call was to reduce the number of people working for the company, because you know, that we can save our, our business, but they didn't think about the, the effects of this decision. So, guess what, you know, now we're struggling to find talent, they're struggling to find committed people, that they actually want to stay with a company for a long, long time. And when I say long term, I know I don't mean to say for 10 years, but give it at least one year, you know, there's a huge turnover at the moment, which is nearly unmanageable. You know, in the old days, we knew that turnover in hospitality industry was big, but now is bigger. And I feel that most companies are not doing much to reduce down to control or to or to influence, you know, in in a positive way. And probably, this was also one of the reasons why I decided to get into consultants, maybe?   Michael Hingson ** 21:29 Why do you think that is, though? Why do you think that? We, we have such a turnover? Do you think it's just because of the coldness of the industry? And more important? How do you think we reverse that?   Rocco Bova ** 21:44 Well, the biggest reason is actually that if if people don't care anymore, they think they say, you know, if you don't treat me, well, I just go somewhere else. And there are jobs available, there's plenty of jobs available. So companies are desperate for talent, you know, most most of the time, the the, the recruitment process is not the same as it was before they immediately they will take you because they need people, they need legs in the hands to get the job done. And on the other hand, there is also a salary factor, you know, people they say, Oh, well, if I were there, they can pay me 20% more, you know, let me give it a try, maybe it's good, maybe it's not good. And if it's not good, I can change again. So, there is lack of like a commitment. And and there is a focus on earning more basically. So, what do go ahead? No, and I will say, you know, even if most company they have, they have increased the pay, because they did they have to do it, you know, there was no other way, you know, with increase of price for cost, the cost of living and solid support inflation. So, you know, they were obliged to increase salary by 1020, even in some places, even up to 30%. But even with that has more changed. So the commitment has not changed. So that means that people will change again, if they feel that are not properly treated in a place. So, you are asking me, okay, what is the solution to that? I don't know if there is a solution. But I personally am starting to work on a personal project called My humble house. And this happened actually, during the pandemic. So three years ago, I started to work on a on a hotel concept on a business model, that I think it could be the solution to this problem. And it's something very simple, you know, actually is not so complicated. So I said to myself, What if I was part of the business? What if I was responsible for the success of the financial business of my company that employs me. So I started to work in a business model that involves profit sharing with the employees. And then I started to develop this concept, I wrote about 60 pages of the business plan. And I started to share it with a lot of people about 300 plus people around the world. And guess what? I receive the compliment, on compliment and more compliments from more people all over the world. I open I open a LinkedIn page actually where I have 4000 followers already. I was invited to several podcasts like yours, I was invited to write even articles on on business magazine, of focusing on on hospitality. And from that, I gather that there is a need for something like this. I'm not saying that this is the the only solution. But I feel that there is definitely a need for something like this. And, you know, by the comments that I hear from different people, talking about, you know, senior people and Not to give out, you know, the waiter or the or the housekeeper, I'm talking about senior C level executive that they all told me, Rocco, this is a great idea. You know, when can you start one? But now I'm at the point that I'm looking actually for investors and watch this space Mike, you know, you might hear my humble ow soon around your corner.   Michael Hingson ** 25:21 So what's the idea how does it work?   Rocco Bova ** 25:25 It works very simply is hotel, you know this, this is this concept, I cannot change it, you know, I will tell you hotel, it will always be a hotel. But the point is, is the business model. So, generally, I will tell you know, when he first opens, you know, it takes about two to three years to get to break even point. But the business model for this for my humble life, is actually to join a hotel room with residences. So we all know that Brandon residence is nothing new for season, do it. Ritz Carlton do it Mandarin Oriental do it. So it's a proven business model, which means that if I have 25 room, and I have 15 residences that I can sell, and I invest, let's say $20 million, I have 15 residences, maybe each resident, I can sell it for a million dollar each, by the time I sell the residence, I already gained 15 $15 million, that can help me get to the return on the investment much faster, instead of waiting seven years, I may get into three years, the moment you get a real return on the investment, investors are very happy. But also, you get into the breakeven point faster because you have an inventory that is more efficient. I like to remind you that to manage 25 rooms, or to manager 40 rooms, you actually need the same number of staff, you don't need to double your staff because you're doubling your inventory of rooms. So when you are you become a bit of an efficient business is easier to get to your breakeven point, the more you start making profit, you can share this profit with your employees, what would an employee feel a if I earn more, if my boss earn more, or the company I work for earns more, I can earn more too. And, you know, that generates more commitment, longer term commitment. Honesty, you know, people actually do their job instead of wasting time. Because they know if they're more efficient, they actually become better in in, in, in, in business, you know, people that they're selling the business, for example, salespeople, they actually do sell because they know if if they sell more, they're gonna learn more. So everything becomes so much more organic. In the end, everyone will become part of the success of the business. That's why I'm so convinced that you know, profit sharing is actually the the future of the business model of this industry. Maybe every industry, you know, why? Why only few people need to make lots of money. You know, I think that the cake is big enough, and everyone can benefit.   Michael Hingson ** 28:13 So you think that by adding the profit sharing component, that that's the kind of thing that will keep employees and that they won't just jump ship, because they think they can get a better deal somewhere else that profit sharing is a major game changer.   Rocco Bova ** 28:32 That's one of the reason why is not just money. Remember that also, you need to have great leadership, you need to have a company that cares for you, you need to have a proper amenities for the team members, you need to have a great product and also for guests so that they want to come back or at least they want to recommend it. So is a number of things that you have to have. But you know, when you when you devise a new business, you devise or sort of the longer term, you don't devise a new business just for the sake of just going over a few years, and then it goes down or sell it to somebody else. Now the idea is to start the business for the long term. So yes, the ingredients are there. Hotels have been around for hundreds of years. So it's not easy to do. And in new brands are needed, because new generation are coming. And this sustainability, let's call it this way is not just about respect of the environment, but it's also respect of the people and also making the business sustainable for the long term. If the business is not sustainable for the long term, there's not sustainability at all. Basically,   Michael Hingson ** 29:45 where does the guest fit in all this? So you've talked about the the investors, you've talked about the sea level managers and you've talked about the employees and all that. How do the guests influence all About   Rocco Bova ** 30:00 I love this question I think is really spot on whether the guests fit. So imagine I am a guest I'm going to hotel, and I feel team members with a beautiful, genuine smile. The first thought that comes to my mind is a this guy must be very happy here. I'm gonna ask him, Hey, why are you so happy? Guess what, you know the employee can only say Hey, this is a great company, they take care of me. They look after me. They even share the profit. Imagine the guests reaction what the company shares of it with you as an employee. And the employee will say yes, they do actually, you know, every month or every year I at the end of the year, if the company is profitable, we get a share of this profit. So imagine imagine the reaction of the guest. Well, you may say to me, Well, maybe they will avoid tipping the the individual but the employee when the employee is actually so happy they'll provide the best service ever to a guest and the guest when they see the company takes care of their of their employees. They return in they recommend why I'm saying this because I also work for company that they take very good care of their employees I work for full season I work for Jumeirah I work for my resort, I work for Lux hotels, resorts I worked for a company that even the worst situation was scenario they took care of the their team member first. And guess what, they're still there. If they were not so good. Jumeirah will no longer be there. If four seasons not taking care of their team members, they wouldn't be there. So I know for a fact that that taking care of the team members definitely work for the business. And for the guests.   Michael Hingson ** 31:54 It seems to me that you know, of course, that's true for for any company. And I don't know whether it's a relatively new concept that you're introducing to the hospitality industry, but in general, certainly, employees, and everything clicks better. When people are happier, they're having fun. I know that I get to observe a lot of airline personnel as I travel. And I mainly use American because I've been using them for 42 years now, although I think that the airline industry has created a lot of challenges, and is not what it was 40 years ago. But I know that when I travel on Southwest Airlines, the employees seem to at least the last time I was on the flight. And the last several times I was on a Southwest flight to having a lot more fun. And they seem more happier than on any other airline that I've experienced. And they liked that. And they that reaction flows down to the passengers on the airplane.   Rocco Bova ** 33:05 See, I'm not I'm not I'm not inventing anything here, you know, it transpires to the to the customers, when team members, they're very happy or they feel comfortable being around the workplace. You can see immediately when a when a team members is not happy. Because they're they they drag their feet because they're moody because they say they don't even say good morning to you. Would you stay in a place where people don't care about you as a customer? Of course not? Of course not. So it's a reaction is you know, and a lot of people they say, Well, why do I need to waste money on training? Why do I need to waste money on benefit for the team members? But, you know, why not? If you don't do it, what is going to have? What is the worst case scenario that you close business, you close, you shut down because your business not doing well enough. So, you know, I'm Dave, I'm very careful in choosing to work for certain companies, you know, and I am very, very big, analytic, you know, when it comes to deciding whether I work for a company or not. And sometimes I prefer to step out of a company, if I feel that this is not for me, you know, I have nothing to lose. I actually have a lot to lose, if I stay. I prefer to step out. Well,   Michael Hingson ** 34:27 if they're not willing to utilize your expertise, I can understand that and it's unfortunate that we do see so much of all of that happening and the pandemic hasn't helped. Because, as you said, now people want more money and they want a lot of things. But again, is that really it or is it more that they want a really great feeling workplace to be involved with   Rocco Bova ** 34:59 You know, when I, when I think Mike is not, you know, they're just new generation, you know, I belong to Generation X, you know, that's, you know, 53 years old now. And I feel like a millennial, but you know, I'm a Generation X by age spoiled this way. And starting already from my generation, I'm starting to be more more more aware of my environment. And it's not just a matter of, oh, I need to work for this brand, because it's the best brand in the world. All right, you know, I need to work for this hotel, because they won so many awards. No, no, no, first and most important thing for me is to work. Who are the, who are the people behind this company? Who do I report to? You know, what is my relationship with these people? What am I going to get? Not just what they're gonna get out of me? What am I gonna get from them in in in the choice becomes smaller because obviously you start to eliminate immediately your if you are, say an expert, let's say you know, in reading, you know, the situation you can understand if this company is for you or not, by reading the people you're going to use, you are interviewed by for example. So definitely is something that is different now. Now talking about the new generation, the new generation, they might be careless, you know, they say, Okay, let's give it a try. There's nothing to lose. Okay, they try one they stay a few months, then they are, you know, what, no, this is not for me, I'm going resigned and go somewhere else, and then they go somewhere else and they go somewhere else. Because as I said, you know, jobs are plenty at the moment. So there is there is there are many opportunities and people you know, even even people that are tech, tech knowledgeable, you know, they can even work from home or you can do something online, they can program something maybe an application and they can earn some money very quickly, you know, they can just work on Uber or something like that. So there are many ways to earn money today. You know, it's not just about having a full time job.   Michael Hingson ** 37:13 Right? How do you think Airbnb has affected the hospitality industry? That was an interesting question. I thought I would spring up and just see what you thought.   Rocco Bova ** 37:27 I Lloyd Michael, you know, when when Airbnb grew up so quickly, you know, orderlies were scared oh my god, what are we going to do now? You know, these Airbnb guys that they broke everything you know, there was there was no longer hotels only and now that also homes the you know, what, what are we going to do? We're going to lose so much business. Did we hotels keep opening, new brands keep sprouting. The room count around the world keeps growing the population of the world keeps growing too by the way so we are eight plus billion people right now in this planet and the likelihood is that we're going to keep growing even even to more people in that in the next 1015 20 years. So the scare of being affected by Airbnb to me is it was unnecessary. And n is proven by the fact that actually Airbnb pushed hotels to get better. So why do I need to go to an Airbnb and not hotel so it tells the need to start to get the game up because Airbnb was getting the gap very quickly. Airbnb lately started to lose grounds they became too commercial they became they grew too much and there's literally no control so just room rental for one night or two nights or whatever. I'm actually happy that is is some cities like New York Venice you know Rome Berlin and sort of support they're starting to put rules because it is impossible to get a normal rental in city center so that was not good also for normal people like me and you you know if I want to rent an apartment in the center of London or New York or Boston, you know, I don't need to spend $10,000 a month you know, I want to spend the normal a normal rent which is reasonable. And so I'm glad that you know some rules are starting to come into place for Airbnb, because in case you don't know probably you do. Airbnb was was not born to rent a room for one night. Airbnb was, was born to rent a room for students are long term, but not shorter. You know, and when we say short term, it definitely was not one night or two. He was for a month or two months, maybe 45 days but good and Airbnb became another hotel another way to be a hotel without having the permit the licenses, paying taxes and so on and so forth. So, from their point of view, I think that some regulation, they should have come even much earlier. I don't know why it took so long.   Michael Hingson ** 40:15 And I think it makes sense to to deal with something like an Airbnb for long term rentals, because that's not what hotels typically are designed for.   Rocco Bova ** 40:27 No, no, wait for that. You have service apartment. Yeah. Which is, which is like a hotel, but it's now is for serve for long term rent, you know, you have proper amenities for long term rental.   Michael Hingson ** 40:40 Or you have Airbnb, and that's fine. Personally, for me, I certainly wouldn't want to I, I like when I go somewhere to use a hotel room because I don't want to take on the responsibility of preparing food or doing other things like that. But I also know I'm only staying for one or two nights or just a few nights. And I've been in long term rental apartment situations, and that's fine, but that's different, too. So when I when I travel, I just think that it works a whole lot better for me to be in a, in a hotel environment. I know when my wife wife was alive. Since she was in a wheelchair, it also was a lot more relevant for her because most Airbnb type houses that were made available for rental, we're not necessarily overly wheelchair accessible. And there's nothing that makes that happen, or there hasn't been   Rocco Bova ** 41:38 That's correct. That's correct. But on the other hand, we also are in a situation where even Airbnb is starting to transform themselves because they reach a point of stabilizing so what is going to be next for Airbnb as well, they cannot remain what Airbnb was 10 years ago, they need to start to innovate as well, I feel that that's why they're losing ground of it. Airbnb, I think that they do not innovate enough. Since the past five, seven years, they have not changed their business model. You know, this, they tried to make this experience so you know, leave like a lot, you know, leave like local stuff. Therefore, this is not for them, because they don't manage this, you know, somebody else does it for them. I mean, I just feel that Airbnb is probably time for them to do to shake the tree a little bit, you know, and get something new.   Michael Hingson ** 42:36 We'll see what they do.   Rocco Bova ** 42:39 Absolutely.   Michael Hingson ** 42:39 So you've talked a lot about the talent pool and that people know they can make a lot more money. Sometimes if they go somewhere else, or they feel they can where it's going to be the end of all that is it? Is it a spiral that's out of control and is never going to change? Or what do you think will happen these are   Rocco Bova ** 43:02 the next two years I think is gonna wait is where we're going to see the worst part of our industry I have a feeling that what's happening right now is gonna only gonna get worse for at least another couple of years. During this two years, I hope that the industry is going to do something and and I hope that they understand that that if we don't do anything, it's just going to get worse and worse. So maybe this is also why this battle you know, my personal battle of getting this off the ground you know, this humble house project to the you know, which may never take off but as far as I'm concerned is already off the ground because a lot of people is already asking me for and it's very curious. So the curiosity for me that means that there is a need for for change in the business model of the industry. I also feel that you know that small investors they should be encouraged. Now when I say startups, I don't mean startups only in technology we should also encourage in help young investasi naturally get into independent hotels rather than be part of a big chain. So there is a trend right now for example, you know that more and more people they want to experience an independent hotel and no big brands that's why big brands they keep churning new brands every every month because customers want something new you know but getting out a new brand from Marriott is just gonna be another Marriott I'm sorry to say that I don't think Marietta can really make a new brand you know they just make another Marriott which is called something else. But it still is a marriage so is the ultimate so isn't a continental. So for as long as the we don't help people you know and the young investors for example, young age first getting into business, you know, I think it's gonna be very difficult to create something innovative really?   Michael Hingson ** 45:07 Well, when you look at, let's say, Hilton, you've got Hilton Garden Inn, you got Hampton Inn and Suites and you've got Embassy Suites, for example, and they're different but it all comes under the Hilton brand. Every Embassy Suites looks alike. I like Embassy Suites because of some of the amenities but is it really a major innovation I guess that's a subject that people could probably debate although you   Rocco Bova ** 45:35 know and all these brands obviously they they they observed there was a segment and it was a niche market I was looking for that kind of product that's why they created it which is fine. But can we can we really make something really unique you know really cool. You know, I think I think the last the last cool brand you know in hospitality was probably 30 years ago you know when the W hotels cave and then one where maybe you know this Ian striker for example, you know, it was kind of innovative in in creating this lifestyle cool vibe, you know, young models and Romanian women you know, going into this bars lively with school, live music, but you know, from there everybody coffee, coffee, coffee based, you know, it was not really innovation Any, any, any longer. So I think, I hope that there will be some some kind of change. So, yeah, the glamping is now coming up as a, you know, one of these hot topics at the moment. So, you know, cabins and tents and whatever, you know, everything that is luxury, you know, their conditioning, and they have all the amenities like a hotel, but they're in the middle of the jungle, this is also kind of new, so it's only five, six years old, this has become kind of very hot topic. But you know, let's see, what's what what else is gonna is gonna happen. That's why I say personally, I didn't want to reinvent the hotel. concept as such, I wanted to reinvent personally, you know, in my humble house, the business model more than the concept, because hotel concept at the end of the day is still the same, you know, no matter what you do is glamping? Or when is the luxury of big box Hotel?   Michael Hingson ** 47:20 There's nothing wrong with that. No,   Rocco Bova ** 47:23 absolutely. Absolutely.   Michael Hingson ** 47:25 It's it's the other parts of the infrastructure, as you're talking about that are an issue almost like the talent pool in general. What do you think the the hotel industry is going to have to do? And maybe the other way to look at it is what do you think that the talent is going to have to do to change to address some of the issues that we're facing now? And you said that you think it'll get worse over the next two years? What do you think has to change or will change that will kind of, hopefully bring things back to a little bit more even keel?   Rocco Bova ** 48:00 Well, one, the first we need to get back to school, you know, let's look at the school system.   Michael Hingson ** 48:06 I was gonna ask about that. Go ahead. You know,   Rocco Bova ** 48:10 if you go to hotel school, what are they going to teach you first? And second? Who are the teachers teaching you? Yeah, you know, most of most teachers, probably the last job was 10 years ago, 15 years ago, then they got into teaching, and then everyone went back to work. So they're teaching you something that they've learned 15 years ago, which is already obsolete, completely obsolete. You know, tell schools normally the same student, every every year, or your two years, they send them to six months internship. If I were in the school system, I will send the teachers every year, at least for one month, back to work to understand the same what really is going on in the industry, firsthand, no, through Google or books or whatever investigation, no, no, to leave exactly what's happening in the industry. The second thing, I think that the programs are also, you know, they don't teach students on how to get into work immediately. I mean, probably some school they do Vietnam, but but they don't tell you the they don't tell you real stuff. They only tell you the fluffy stuff, you know, what is beautiful and what works. So, you know, you can meet a lot of people just so true. But let's talk about the real life story. You know, let's talk about you know, let's teach young students or how to make a choice between a m prime P. And people a MP will be you know, how can you choose the best people to work for, you know, one of the things that you need to look when you join a company, not just the brand, and how many awards and how many stars they have under their belt. But what are the leaders behind, you know, so important nowadays. And last but not the least, we should lower the expectation issue. You know, I think that many schools, they give you expectations of you know, when you come out from here, you become a manager? Well, I mean, it's, you know, I remember I made something public some six months ago on LinkedIn. There was a Swissotel school which, you know, with their tagline, Thomas, a student, leave as a manager. Wait a minute, oh, my God, I obviously made it public. I was, I had, like, 22,000 likes or something like this with this post, I was very popular. And, and I also was approached by the school itself, you know, and they told me, Rocco? No, we mean that we didn't want to say this specifically. But I said, Okay, well, what is that you want to say, you know, be honest with yourself and with the students, you cannot promise you cannot over promise and say, No, of course, you come to us and you become a manager doesn't work like that, you know, you have to be honest, also, you know, with, with young young people, because to become a manager, it takes time to become a manager takes knowledge, you have to learn even more when you get out of school. And you have to go through rough time to understand that you know, how to become a manager. So, you know, I remember 113 years ago, four years ago, before the pandemic, you know, I had this student from a very prestigious Hotel School in Switzerland. And he said to me, I want to be a consultant. And I told him, okay, let's talk about in 25 years, then I can tell you how to be a consultant. And he said to me Why 25 years, I said, because he took me 25 years to become a consultant. Now today, I can say, I can consult anyone because I've got the experience. But 25 years ago, I didn't know how to consult. Google doesn't tell me how to consult chat. GPT doesn't tell me how to consult someone, people, they want to know exactly what to do with their business, you know, as a consultant, and my success depends on what I say to my client. So anyway, didn't you didn't like that, and then talk to me ever since. But that's okay. Well, the other part about   Michael Hingson ** 52:17 it is that we live in a world that has been taught to demand instant gratification instant things. And the reality is, it doesn't work that way. And you know that and I know that there are so many people who don't understand that, you know, they come to our school as a student and leave as a manager, what are you teaching them about management? How are you doing it? And, you know, if they're just doing the same old stuff, they're not certainly teaching someone how to truly be a manager, because a manager isn't just someone who knows how to run a hotel. But a manager has to learn the skills of how to deal with employees how to deal with the people who come to the hotel as guests, what what do you do? How do you do it? And how do you make people feel welcome on all sides?   Rocco Bova ** 53:12 Absolutely, in, you know, the most difficult part in our industry, or possibly any industry is actually dealing with people, you know, both customers and employees. But in our industry, I say more our industry, because our industry is made of people, you know, we deal with human failing, every single moment, every single is we're dealing with people feelings. So the way you talk to people, the tone of voice, your body language, your attitude, your mood, influence everything and everyone around you. So if you don't know how to control that, how to manage yourself first, how can you manage others? Impossible. Even less consulting? Come on, let's get real. You know, so,   Michael Hingson ** 53:56 you've said that we've lost millions of people, because of the pandemic and so on, who will never come back? How do we work to get some of those people back? You   Rocco Bova ** 54:07 see, Michael, again, I go back to the title of your or your podcast unstoppable and that not everybody is unstoppable. Not everybody was actually able to have this stamina to continue no matter what. Not everybody was able to come over fear of not knowing what's going to happen to them and to their family and to the to the loved one more. So. Being a stock unstoppable is not for everybody. I think that the people they knew or they became unstoppable because of their strength because of their willingness and because of their stamina. They made it and they will make it again you know, no matter what is going to happen next They will make it again. And, and I've learned that all the time, you know, it's not the first crisis that I go through probably just like you. You know, my first big one was the the team Twin Tower in New York, you know, it wasn't the Middle East at the time. And everyone coming from the Middle East was terrorists, no matter what, you know, we lost business one day to the next, you know, we went from 90% occupancy to zero in a matter of days. You know, when then then, when I was in Singapore, in 2003, we had the first pandemic, which didn't spread as far as right as COVID. But SARS was just as bad for Southeast Asia was terrible, you know, all the hotels in Southeast Asia were empty. And then, and then we have 2008, the financial crisis. In 2007, I was in New Delhi, where they were a terrorist attack, you know, the Taj Mahal is on a surfboard. And then I went, I went, I was in Oman, and we had this Arab Spring. And then, now we are all we also have this, this pandemic, so it's not the first time I go through a crisis. But a crisis also give a lot of opportunities. So if people get into fear, that's where they get lost, that's where they become. They don't know, they don't know what to do. They they get in panic, and then they freeze. Instead, when you get into crisis mode, you need to stay more focused, and understand, how can I make the most of this moment? What can I do now. And, believe it or not, so that you know, also, when I went in, when I went through this particular COVID, you know, it was also it was fearful for me, I cannot lie to you that I was very fearful. For the first time actually, I also came into this freezing position. But then after a few weeks, I start to talk to myself and say, You cannot do that. Now your family depends on you. Your livelihood depends on you. Your mental health depends on you, you got to do something. And then suddenly, I was listening to some podcasts, and then one guy is spying on me so much, I removed my fears immediately. And I and I, I went, I made a decision that actually change my life, change my life and change the life of the wonderful 50 employees that were working at a time in the company in in Chile, Yucatan, you know, when I was employed at the time, and guess what, from the moment, I became so much stronger, so much self confident, in so much secure that again, in, in a situation of of all of a crisis, that is an opportunity.   Michael Hingson ** 57:55 And isn't that what it's about? And I think that you realize that there are so many things that you can't control. And as I talk about here, a lot there, excuse me, all the things that you you do have control over. And those are the ones that you have to address and you chose to let your fear be a tool for you. And you chose to not fear and be overwhelmed by stuff. And yeah, COVID is certainly something that affects all of us, and affected all of us. And I don't know when or if that is going to totally go away. I don't know how, you know, I don't know how it's going to progress. They're talking about there being a major upsurge during the winter. And that's very possibly going to happen. And we're going to have to deal with that. But that isn't something that I have control over. That isn't something that you have control over. But we certainly do have control over how we choose to deal with it. And whether we allow fear to overwhelm us or whether we allow fear to strengthen us, which is what you're talking about here.   Rocco Bova ** 59:09 Absolutely. And become a stalker.   Michael Hingson ** 59:12 And, you know, I, I think everyone can be unstoppable. But many people choose not to learn to grow. And unstoppable in part also really requires that you look at yourself. People don't like to do that.   Rocco Bova ** 59:30 Yep. Yeah, absolutely. I can only agree with you with that.   Michael Hingson ** 59:34 So it is a challenge. Well, any last things, any last thoughts that you want to add to what we've talked about? We've been doing this for an hour and I've really enjoyed it, especially the last five minutes. I love what you've had to say but any anything that you want to leave his final thoughts for us? Well,   Rocco Bova ** 59:54 Michael, I can only say that the hospitality industry is the most one The whole industry in the world, I will not change this for anything, I will do everything all over again for another billion times. I love I keep loving the industry I think is still a wonderful place to be something that you can teach to others. The hospitality industry teaches you a lot, by the way, as is, is an industry that prepares you for so many things, you know, you have situation of fires, bombs, explosion, you name it, you know, everything happens in hotel, you know, you know that. And, and definitely is I mean to say I would recommend it to anyone because he makes you a better person. That's why I was so glad when my son told me that he was going to study hospitality management. So I'm very proud of even and on my daughter as well, because maybe she will get into the industry as well, even though she's studying marketing doesn't say that maybe she's not gonna join the industry, too. So let's see that.   Michael Hingson ** 1:01:03 We'll see how that goes. Have you written any books?   Rocco Bova ** 1:01:07 You know what? I'm not gonna lie to you. But the last book I read was The the biography of Steve Jobs.   Michael Hingson ** 1:01:16 But you've gotten any? Oh, go ahead.   Rocco Bova ** 1:01:19 No, I will say that, you know, I don't like I don't like to I don't like Hubble as a branch. I'm not an Apple guy. I'm silly. I have my laptop, my window. And my phone is is Google, Google face Google software. So I'm not an Apple guy. However, I love how Apple was born and grew, they grew up to become what it is. Today's a global brand is one of the most successful brands, you know, ever, ever invented. In I love how Steve Jobs actually made this brand. What are these? Today, if today, Steve Jobs was alive, I think that happened would have been 10 times more successful. Today, I agree at least at least 10 times. So I love the guy, but I don't like apple. Sorry. Sorry, for everybody else, you know, well, I   Michael Hingson ** 1:02:17 I like the iPhone, because it's more it's the most accessible smartphone. Now that happened, in part because Apple was going to be sued if they didn't fix it, but they chose to do it. And they did a great job. There about 95% There, there are still things that they should do that they're not but you know, overall, I know what you're saying as far as the hospitality industry. So you haven't written your own book yet. And maybe someday he'll decide to do that.   Rocco Bova ** 1:02:47 Let's see. I'm still too young, off. Hopefully, before I retire, I consider that and see I need to I need to find a ghostwriter. And perhaps somebody can help me with that.   Michael Hingson ** 1:03:00 They're out there. And yes, so maybe that that's certainly something that's good to do. Well, my first book was published when I was 61. So see, there you go. You got eight years. Exactly. Well, I want to thank you, Rocco, for being with us. This has been a lot of fun. And I think not only inspirational, but I've learned a lot and I love to hear your your discussions about business and so on, which validates so many things. So thank you for doing it and for being here with us. And I want to thank you for listening out there. We really appreciate it. Rocco, if people want to reach out to you how do they do that?   Rocco Bova ** 1:03:39 It Michael, I'm I'm very active on LinkedIn. So you can type of my full name Rocco Bova, you can definitely find that I know many people with my name. So can you spell that?   Michael Hingson ** 1:03:49 Could you spell it please? Yes,   1:03:50 is R O C C O that's my name. And my family name is B O V A. So you can find me very easily on LinkedIn. And then you you can follow me and I'll be very happy to follow back. And, you know, let's learn from each other. You know, I make my profile, open and public so people can actually reach out you can send me a message without being connected as well. So I reply to everyone that sent me a message. So reach out if you want to have an opinion, or if you want, just talk to me. I'll be happy to do so.   Michael Hingson ** 1:04:29 There you go. So reach out to Rocco and tell him what you think and have a discussion with him. I enjoyed this and we're going to stay in touch for sure. And I hope that wherever you're listening, you'll give us a five star rating we would really appreciate that. And of course, as always, I really value getting your emails and your comments and if you'd like to email me, please do so at Michaelhi at accessibe.com that's m i c h a e l h i at a c c e s s i b e.com. I'm gonna go to our podcast page, which is www dot Michael hingson.com/podcast. And Michael hingson is m i c h a e l h i n g s o n all one word. But please give us a five star rating. Reach out to Rocco. I think you'd have a fun time discussing this with him and whatever you want to talk about with him. So I think it makes perfect sense to do and I hope that people will reach out to you, Rocco. And once again, I want to just thank you for being here with us and making us be able to be a part of your day   Rocco Bova ** 1:05:34 has been a pleasure. Thank you so much for the invitation.   **Michael Hingson ** 1:05:41 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com . AccessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for Listening. Please come back and visit us again next week.

Aujourd'hui, je dois vous dire que je suis assez fière parce que c'est mon premier épisode enregistré à Tokyo !Cela faisait des mois et des mois que nous tentions d'organiser cet échange avec mon invité David Collas que j'ai rencontré à Genève lors d'un événement caritatif, le bal de la Croix Rouge et où nous avons tout de suite eu beaucoup d'affinités. David était général manager au Mandarin Oriental à Genève avant de s'expatrier toujours dans le cadre du Mandarin Oriental, à Tokyo. J'ai alors attendu de m'y rendre pour avoir l'occasion de faire cette interview !Qu'est-ce qui était passionnant dans cet épisode ? D'abord je trouvais que c'était intéressant de l'inviter car je reçois peu de personnes représentatives du monde de l'hospitalité. C'est un monde dans lequel on fait des choix de vie forts et je trouve que c'est passionnant. Ensuite, ce que je trouve intéressant avec le profil de David c'est qu'il est finalement relativement autodidacte.Relativement parce qu'il a fait énormément d'études, d'apprentissage dans le monde de l'hôtellerie et la gastronomie haut-de-gamme mais néanmoins pas dans le cadre d'un parcours classique et encore moins au départ de sa carrière. Comme vous le verrez, cela ne l'a visiblement pas empêché d'être l'une des personnalités les plus remarquables du monde de l'hôtellerie actuel.Ce qui est passionnant, au-delà de son parcours atypique, c'est ce qu'il nous raconte sur le terrain, comment ça se passe concrètement quand on est General Manager d'un hôtel de parfois 800 personnes. On a parlé de dédication, de la passion nécessaire pour exercer ces métiers mais aussi de certaines idées reçues que l'on a souvent sur l'équilibre vie pro/ perso dans le monde hôtelier.J'ai trouvé que le message de David était plein d'espoirs pour les jeunes générations qui se privent d'envisager ce type de secteur parce qu'ils se disent que que c'est trop dur (oui c'est dur) mais c'est aussi une éthique de vie assez incroyable et David en est la preuve.Bref, j'espère de tout cœur que vous allez passer un bon moment, n'hésitez pas à écrire un petit mot à David sur LinkedIn. Et à moi aussi d'ailleurs, j'aime toujours lire vos retours ! Notes et références de l'épisode : Pour retrouver David: Sur Instagram Sur LinkedInLivres cités dans l'épisode : Un été dans l'Ouest de Philippe LabroMémoires de guerre T1 de Winston Churchill(Lien affilié Fnac)1. Faites vous coacher par moi !DEMIAN, un concentré de 10 ans d'expérience d'entrepreneur. Les formations DEMIAN vous apportent des outils et méthodes concrètes pour développer votre projet professionnel.Il s'agit d'un concentré maximal de valeur et d'expérience pour qu'en quelques heures vous gagniez l'équivalent d'années de travail.2. La NewsLa News du vendredi est une mini newsletter pour vous nourrir en plus du podcast. C'est une newsletter très courte, à lire en 5mn top chrono de ce qui m'a marqué dans les dernières semaines : livres à lire, réflexions, applis à télécharger, citations, films ou documentaires à voir etc. Pour la recevoir, il n'y a qu'à s'abonner à la newsletter sur mon site !3. Des conseils concrets sur ma chaîne YouTubeEnvie de lancer votre propre podcast ? De bénéficier de conseils sur quel matériel utiliser ? Ma nouvelle chaîne YouTube est faite pour vous !4.Contactez-moi ! Si le podcast vous plaît, le meilleur moyen de me le dire, ou de me faire vos feed-backs (et ce qui m'aide le plus à le faire connaître) c'est simplement de laisser un avis 5 étoiles ou un commentaire sur l'application iTunes. Ça m'aide vraiment, alors n'hésitez pas :)Pour me poser des questions ou suivre mes tribulations c'est par ici :Sur Instagram @paulinelaigneauSur LinkedIn @pauline laigneauSur YouTube Pauline LaigneauVous pouvez consulter notre politique de confidentialité sur https://art19.com/privacy ainsi que la notice de confidentialité de la Californie sur https://art19.com/privacy#do-not-sell-my-info.

In this episode, part of our Posh On a Penny series, I spill the secrets to a lavish birthday getaway without breaking the bank. Picture this: the luxurious 5-Star Mandarin Oriental, and a spa day fit for royalty—all while saving BIG BUCKS!I stumbled upon an oasis of relaxation and thanks to some savvy booking strategies, had a luxurious experience without breaking the bank!From exclusive discounts to complimentary treats, this episode is packed with insider tips on how to leverage your benefits. Imagine waking up to stunning views, indulging in sumptuous breakfast buffets, and unwinding with top-notch spa treatments—all at a fraction of the cost.And that's just the start of it! Listen in on how I scored a room upgrade, late check-out, and even birthday surprises, making every moment of my stay unforgettable.So, whether you're a seasoned globetrotter or a travel newbie, tune in to discover how to squeeze every penny out of benefits that may already be sitting in your wallet. Plus, stick around till the end for a limited-time offer—a complimentary call to help you unlock the best credit card perks for your travel adventures. Get ready to elevate your travel game!Mentioned in this EpisodeThe Mandarin Oriental KLThe Spa at Mandarin OrientalThe Mandarin Oriental Loyalty Program MOAmerican Express PlatinumEpisode 28Book Your Complimentary Travel Credit Card ConsultationConnect with me on Instagram @theluxelifeabroadEpisode WebsiteSome links contain an affiliate link. I thank you for supporting the show by choosing to use these links at no additional cost to you.  Get an additional dose of weekly travel inspo in your inbox! Sign up for our weekly newsletter filled with the most current travel tips, updates and deals. Rate, Review, & Follow"I love Steph and can't wait to hear the next episode!" If that sounds like you, it would mean the world to me if you would rate and review my show. This helps more travel lovers to find the podcast and connect with our travel community on Instagram. For Apple Podcast, click here, scroll to the bottom, tap to rate with five stars, and select "Write a Review". Share what you love most about the podcast.And if you haven't done so already, tap follow or subscribe so you never miss an episode!

Chef Daniel is a Healthy Eating Expert and Television Celebrity Cook in England, Thailand, Malaysia, Singapore, Hong Kong, Dubai and the USA. Daniel will sit on the Culinary Investor panel for the 1st season of Food Fortunes on Food Network to decide if he will invest in a new product being presented. Daniel is also a judge on Food Network's Kitchen Inferno. Making appearances on talk shows around the world, planning meals for 2 major international airlines and developing in-room dining for a 5-star hotel chain in Asia has cultivated an international fan base. Currently, Daniel is based in the US and is a full time presenter for EVINE, one of the top luxury home shopping channels in the US. Daniel has authored 12 books sold worldwide – Including Paleo Monday to Friday, Modern Dining for Life, Healthy Dining for Life ), Healthy Eating for Lower Cholesterol, Green's Greens. Two of his latest healthy cookbooks won the prestigious Gourmand World Cookbook Award 2010 and 2011 for “The Best TV Celebrity Chef Cookbook” and one book has been printed in seven languages to date. For the last 5 years, Daniel has created the in-room dining menus for the 18 properties that make up the 5 star Dusit Thani hotel chain in Asia. He has also designed menus for the Shangri-La, Mandarin Oriental, Hilton, Conrad, Sheraton, Westin, Marriott, over the last 10 years. For the past 3 years, Daniel has been planning all of KLM's on-board meals totaling 2 million meals per year. Daniel created his own range of healthy gourmet foods, ingredients and smart cooking tools. His products which include gluten free jams, spices and olive oil have launched in premium lifestyle stores in Asia, Australia and the U.S. under Daniel's personal brand, The Model Cook. SPONSOR:  OUAI: Frizz-free up your schedule with OUAI. GO to www.theouai.com  and enter promo code INMYHEART for 15% off any product.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Gerardo Say, executive chef at the Mandarin Oriental Canouan, talks with James Shillinglaw of Insider Travel Report about the cuisine he has created for this exclusive, off-the-beaten-path luxury resort in the Grenadines. Top notch dining venues at this ultimate hideaway include the high-end Tides Bar + Grill, Asianne and Lagoon Café, among others. For more information, visit www.canouan.co or www.mandarinoriental.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.  

Hemal Jain, general manager of the Mandarin Oriental Canouan, talks with James Shillinglaw of Insider Travel Report about the range of activities guests can engage in at his off-the-beaten path luxury resort on this small island in the Grenadines. In the second part of this interview, Jain describes the spectacular golf course, tennis courts, archery, and kids club activities available at this massive property. He also details the waterspouts paddle board, sailing and more, and great hikes around the resort, including one to the top of the highest mountain on the island for spectacular views. For more information, visit www.canouan.co or www.mandarinoriental.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

Hemal Jain, general manager of the Mandarin Oriental Canouan, talks with James Shillinglaw of Insider Travel Report about his off-the-beaten path luxury resort on this small island in the Grenadines. In the first part of this interview, Jain describes the sumptuous and very large accommodations, the dining experiences, the Mandarin spa and more, all set on a massive property with less than 50 rooms. For more information, visit www.canouan.co or www.mandarinoriental.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

In an episode that will go down in history as being one of many podcasts, John finds himself in the lap of luxury at the Mandarin Oriental, where he's treated to an extravagant tea experience, but also gets to say the word “Oriental” without getting cancelled. Next, Carmen and John dive into the chaos of recent world events, observing how Gen Z is now facing the music of cancel culture. The very same monster that the Zoomers created is now destroying them. Fun! It's not like nobody predicted that would happen. The dyslexic duo also serves up double the entertainment with not one, but two movie reviews. First up, they dissect the French-German-Probably Something Else thriller, "Anatomy of a Fall," praising a child actor's performance (though in reality he's probably 35). Then, these two beautiful hosts come very late to the party as they unravel the mysteries of the "Everybody Loves Raymond" finale from 2005. Will you, the listener, decode the hidden meaning behind the sitcom's iconic conclusion and its connection to this podcast? Only time - or a really good fortune teller - will tell.

Kathleen opens the show drinking a State Wide Hazy Pale Ale from St. Louis's 4 Hands Brewery. She announces that the Chicago Cubs have invited her to throw out the 1st pitch at the game before her upcoming show at the Chicago Theater, and reminisces about all of the fun that she and her friends had traveling to Chicago to see Cardinals vs Cubs series as a teenager. QUEEN NEWS: Kathleen reports that Queen Taylor Swift shut down Long Beach Island over the weekend while attending Jack Antonoff's wedding rehearsal dinner, and Stevie Nicks made local headlines having her hair done at a local Kansas City salon before her Arrowhead Stadium show. “GOOD BAD FOOD”: In her quest for delicious not-so-nutritious food, Kathleen samples Terrell's Syracuse Style potato chips, and Ott's Ozark Recipe BBQ Sauce (made for Silver Dollar City.)UPDATES: Kathleen gives updates on Mandy Matney's forthcoming book “Blood On Their Hands,” MH370 debris is found in Madagascar, and Britney Spears has more marital drama.“HOLY SHIT THEY FOUND IT”: Kathleen is amazed to read about the discovery of a an 1,800-year-old coin at an after-school club in Germany.FRONT PAGE PUB NEWS: Kathleen shares articles on frequent fliers boycotting Southwest's new boarding change, the “Restaurant of Mistaken Orders” in Japan known for employing dementia patients, a huge backlog of 200 ships are stuck at the entrance of the Panama Canal, two drunk tourists are trapped overnight in the Eiffel Tower, and a man jumps off the top of the Mandarin Oriental in NYC and is split in half.LYRICAL BREAKDOWN: Kathleen compares the lyrical breakdown of Toto's “Africa” to Taylor Swift's “ Karma.”WHAT TO WATCH THIS WEEK: Kathleen recommends watching her new stand-up Special “Hunting Bigfoot” on Prime Video.ngSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.