Redefining Communications with Jenni Field

In the final episode of Season 5, Jenni recaps on the eight practices of credible leadership: capable, empathetic, integrity, likeable, supportive, trustworthy, visionary, and vulnerable.  Jenni provides definitions and highlights behaviours that may indicate deficiencies in each area, and also discusses how organisational support systems and a conscious mindset can bolster leadership credibility, urging leaders to integrate these practices consistently. Episode Timestamps: 00:32 - The Eight Practices of Credible Leadership 01:37 - Identifying Your Strengths and Weaknesses 02:11 - Behaviours Indicating Lack of Practices 04:20 - Organisational Support for Credible Leadership 05:05 - The Importance of Mindset 07:04 - The Path to Becoming a Credible Leader 09:30 - Conclusion and Further Resources Key Takeaways From This Episode: Leadership credibility requires ongoing effort, practice, and consistency Importance of understanding the impact of behaviour, communication style, and relationships for credible leadership The need for leaders to dial up the right behaviours for different situations to keep people engaged The impact of not having leadership support mechanisms like employee experience strategy, internal communication, leadership development programs Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter). Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community

In the penultimate episode of Season 5, Jenni talks all about the role of vulnerability in credible leadership. She discusses its significance during the pandemic, defines what it means to be vulnerable for leaders, and highlights the potential disconnect and chaos when leaders fail to show vulnerability.  Jenni shares personal stories and outlines three practical steps to build vulnerability: asking for help, being honest, and leveraging all aspects of communication. The episode emphasises the need for leaders to demonstrate personal, yet professional aspects of themselves to strengthen connections with their teams. Episode Timestamps: 00:41 - Defining Vulnerability 02:03 - The Chaos of Lacking Vulnerability 02:28 - Balancing Vulnerability and Connection 04:37 - Building Vulnerability: Practical Steps Key Takeaways From This Episode: True vulnerability requires strength and assuredness The challenge with defining vulnerability is that it has different meanings for different people Leaders should have a balance in vulnerability, be personal but not intimate 3 practical steps for building vulnerability Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter). Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community Leading with Cultural Intelligence by David Livermore

In the eighth episode of Season 5, Jenni explores the concept of being visionary as one of the eight practices essential for credible leadership. She provides a definition of visionary and emphasises the importance of clear communication, passion, and the ability to inspire action. Jenni also outlines three key steps to build this practice: inspiring others through courage and vulnerability, adapting communication to different environments, and maintaining consistency in storytelling. Tune in to the full episode to learn how to create purpose and drive through effective visionary leadership! Episode Timestamps: 00:31 - Defining Visionary as a Leader 01:06 - The Importance of Communication in Visionary Leadership 02:13 - Consequences of Lacking Vision 05:09 - Building Visionary Leadership Key Takeaways From This Episode: Visionary is about the ability to clearly communicate where you're going and inspire others It's not merely being a "visionary leader" like Steve Jobs but about articulation and passion for the future Without clear vision, teams cannot understand their purpose, leading to apathy and disorganised efforts 3 practical steps for building visionary as a practice Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter). Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community

In the seventh episode of Season 5, Jenni explores the critical role of trust in credible leadership. She defines what it means to be trustworthy, highlighting the importance of reliability alongside character and competence.  Jenni discusses the detrimental effects of lacking trust in an organisation, sharing a story about Peter, a CEO whose oversight led to a slow erosion of trust. She also provides three actionable strategies for building trust: making the first move, transparent communication, and being reliable.  Episode Timestamps: 00:32 - Defining Trustworthiness 01:52 - The Importance of Reliability 02:52 - The Slow Erosion of Trust 06:10 - Strategies to Build Trust 06:46 - Three Key Practices for Trustworthiness   Key Takeaways From This Episode: Trustworthiness extends beyond not lying—it's intrinsically linked to credibility Trust often erodes slowly over time, leading to significant organisational challenges Slow erosion of trust can be due to a leader neglecting face-to-face interactions and focusing too much on external stakeholders 3 key practices for building trust within your leadership   Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter).   Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community Season 1, Episode 5: Fear and Trust Season 2, Episode 7: Building Trust and Credibility Season 3, Episode 4: How to Rebuild Trust

In the sixth episode of Season 5, Jenni discusses the importance of being a supportive leader as a cornerstone of credible leadership. Jenni defines what it means to be supportive, and outlines the chaos that can occur when a leader isn't supportive.  She also shares the three crucial steps to build a supportive practice: creating a safe environment for learning and failure, setting clear expectations, and embodying a service-oriented mindset. Tune into the full episode to find out why leaders need to be encouraged to understand individual needs, foster psychological safety, and ensure transparent communication to enhance their leadership credibility. Episode Timestamps: 00:37 - Defining Supportive Leadership 03:16 - Consequences of Lack of Support 04:44 - Building Supportive Practices 05:23 - Three Key Strategies for Supportive Leadership   Key Takeaways From This Episode: A supportive leader creates safe spaces for failure, speaking up and asking for help when it's needed Supportive leadership is about enabling others and creating a culture of support within the organisation It's essential for being a credible leader and lack of support can lead to rejection 3 things you can work on to build supportive leadership Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter). Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community

In this fifth episode of Season 5, Jenni Field emphasises the importance of likeability as a crucial practice for credible leadership. She explains what likeability entails, debunks common misconceptions, and highlights the chaos that can ensue without it, including people not agreeing with your direction or intentionally working against it. Jenni also shares insights and real-life examples, as well as practical strategies to build likeability through explaining the 'why,' being positive with realism, and showing curiosity! Episode Timestamps: 00:40 - Defining Likeability 01:26 - The Need to Be Liked vs. Being Likeable 04:18 - The Chaos of Lacking Likeability 05:21 - Building Likeability as a Practice   Key Takeaways From This Episode: You can't be a credible leader if you are truly unlikeable Likeability is characterised by charisma, light-heartedness, and an agreeable nature Lack of likeability can lead to chaos, misalignment, and sabotage within a team Detaching from the need to be liked can enhance your decision-making and ability to handle tough conversations   Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter).   Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community

In the fourth episode of Season 5, Jenni discusses the critical importance of integrity for leaders. Drawing from research and practical experiences, Jenni defines integrity as consistently keeping your word, being genuine, and behaving ethically.  She shares insights on the challenges of accountability and the consequences of lacking integrity, emphasising the need for leaders to take responsibility and follow through on promises. Through a previous case study, Jenni illustrates how a failure to demonstrate integrity impacts team trust and engagement. She also provides actionable steps to build integrity, including embracing accountability, learning to apologise, and prioritising commitments. Episode Timestamps: 00:41 - Defining Integrity 01:40 - Challenges of Accountability 05:02 - The Consequences of Lacking Integrity 07:24 - Building Integrity: Practical Steps Key Takeaways From This Episode: Integrity is fundamental for credible leadership and it is consistently valued by both leaders and follower Leaders with integrity do what they say they will do, are genuine, accountable, and behave ethically Accountability challenges arise from discomfort in admitting mistakes, justifying actions, and the fear of offending others Without integrity, there is no trust, which can lead to disengagement and frustration Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter). Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community Season 2, Episode 8: Why Accountability Can Be Hard  

In the third episode of Season 5, Jenni explores the importance of empathy in leadership. She defines genuine empathy beyond just 'stepping into someone else's shoes' and shares personal stories highlighting the chaos that arises from a lack of empathy.  Jenni also provides three practical tips for leaders to build empathy, including: actively listening, being flexible, and avoiding self-centred storytelling. The episode emphasises that empathy is crucial for forming genuine connections and maintaining credibility as a leader.  Episode Timestamps: 00:29 - Defining Empathy 01:19 - The Importance of Empathy in Leadership 02:18 - The Chaos Without Empathy 03:55 - A Real-Life Example of Empathy in Action 06:36 - Building Empathy as a Leader 08:43 - Practical Tips for Demonstrating Empathy Key Takeaways From This Episode: Genuine empathy involves believing someone else's lived experiences and is closely linked to communication and leadership Empathy vs. Compassion: Empathy requires understanding and believing others, while compassion is about connection Lack of empathy in leadership leads to people disliking and not trusting their leaders Three actionable steps for how leaders can build empathy Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter). Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community Season 3, Episode 9: Understanding the Difference Between Empathy and Compassion

In the second episode of Season 5, Jenni discusses the practice of capability as a crucial component of credible leadership. She explores the definition of capability, the chaos that ensues from its absence, and draws from her professional experiences to illustrate its impact on organisational credibility. Jenni outlines three key areas to build capability in leadership: industry knowledge, action-taking, and respect. She also touches on the challenges of demonstrating leadership capability without prior experience and emphasises the importance of continuous learning and mutual respect in effective leadership. Episode Timestamps: 00:49 - Defining Capability in Leadership 02:38 - The Chaos of Lacking Capability 02:59 - Real-World Examples of Capability Issues 06:35 - Building Capability as a Leader   Key Takeaways From This Episode: Capability includes experience in the industry or role, respect for those you lead and taking action Chaos can be caused by a lack of capability which includes disrespect from team members when they don't believe you're capable, avoidance, conflict and challenging relationships Leadership respect is earned, not simply given due to position You can develop your capability by sharing personal experiences and stories, taking action, respecting team members and serving them, as well as continuous learning and self-development Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter). Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community

In the first episode of Season 5, Jenni delves into the theme of credible leadership. She discusses the importance of credibility in leadership roles, her research on the topic, and introduces her definition of a credible leader. The episode reflects on the impact of the 2020 pandemic on leadership behaviours and explores the eight practices associated with credible leadership. Jenni also shares insights from her LinkedIn community and presents findings from her research report.  Throughout the season, each episode will focus on one of the eight key practices that define credible leadership, as well as provide you with practical things that you can implement to build that practice that will enable you to lead effectively.  Episode Timestamps: 00:16 - The Importance of Credible Leadership 00:26 - The Pandemic's Impact on Leadership 01:31 - Exploring Empathy and Authenticity 02:56 - Defining Credibility 03:04 - Research Insights on Credibility 06:22 - Challenges to Credible Leadership 08:05 - The Eight Practices of Credibility Key Takeaways From This Episode: Why there was an emphasis on being empathetic, human, and authentic during the pandemic Key blockers to credibility include change and uncertainty, leadership development, communication issues, and remote work challenges The eight key practices of credibility and understanding what they all entail Effective communication combined with accountability ensures genuine leadership and followership Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter). Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community

Welcome back to the Redefining Communications podcast with Jenni Field! Season Five is going to focus on leadership, specifically credible leadership. We've spent some time researching to find out what it is that makes a leader credible, and through our research, we discovered eight practices to become a credible leader, which we will be exploring throughout this season.  Each episode will deep dive into one of these practices, discussing the chaos that can happen when credibility is missing and also offer practical advice on how you can build that practice to become a leader people will follow. So, sit back and relax or enjoy the walk, or however you are listening - we hope you enjoy this season with us! Episode Timestamps: 00:11 - Focus on Credible Leadership 00:32 - Research and Eight Practices 00:53 - Episode Breakdown and Schedule 01:26 - Final Thoughts and Community Invitation Thank you for listening!  Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn, Instagram and X(Twitter). Important Links & Mentions:  How to Become a Credible Leader [Free Resources Included!] Join the Redefining Communications Community

We had to include a bonus episode for us to share with you our brand-new research into deskless workers called Remotely Interested? Listen as Jenni shares why we did it, what we did, and what the results are telling us, so you can look at how you can shift from chaos to calm with frontline or deskless workers in your organisation. If you are listening before the 3 October 2023, you can join our webinar where Jenni and Benjamin will be celebrating the launch of the findings. Click on the 2023 link below! Thank you for listening! Keep the conversation going, ask questions, and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources: 2019 landing page: Remotely interested? 2019 - Redefining Communications 2023 landing page: Remotely Interested? 2023 - Redefining Communications Get in touch with the Social Optic team through SocialOptic

In this final episode, Jenni talks to Sarah Black, global communications consultant, about the factors to consider when communicating within an international culture. Sarah talks about the challenges of working across different cultures, miscommunication when it comes to corporate values, and leadership expectations. As well as how small things can cause discontent, a lack of connection, and why people might even come across as rude when that's completely unintended. They share tips and tools to help unpack where you are and where you come from, and really delve into how to think around the environment you are in. Global teams can be tricky to engage with so working with Sarah to help people think differently about building strong teams around the world is brilliant when you're looking at intentionally changing culture. In her latest blog, Sarah shares her tips which include the need to get curious and how to be time zone sensitive. Sarah's blog - Redefining Communication Thank you for listening! Keep the conversation going, ask questions, and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Chaos to calm: Building an inclusive culture with Advita Patel S4 E2  - Redefining Communications (redefiningcomms.com) Don't Shoot the Messenger Podcast - Vicki Marinker Season 2, Episode 6 with Jenni Field on How to build a cohesive and diverse culture that's fit for purpose. World Time Buddy : a practical tool for looking at time zones for global meetings. Cultural Intelligence Center: lots of free resources and info about how you can develop your ability to relate and work effectively in culturally diverse situations. The Culture Map by Erin Meyer - book and website Americans Are Fake and the Dutch Are Rude! By Batja Mesquita, The Behavioral Scientist How cultural differences can impact global teams, Harvard Business Review, 2021 Leading with cultural intelligence - David Livermore Get in touch with Sarah here on LinkedIn or through their website www.athrucommunications.com

In this penultimate episode of season four, Jenni is joined by Louisa Clarke who is a specialist on how to manage difficult conversations. Are you a confrontation avoider? Louisa talks about moving away from the concept that having a difficult conversation involves being aggressive and bolshy. Louisa and Jenni discuss tips and tricks to help difficult conversations end up in a nicer place that cuts through the power dynamic. They talk about why having difficult conversations, setting boundaries, and setting expectations is our path to freedom, enabling things to run more smoothly. And how to do it in a way that's warm and packed with values and integrity. Having difficult conversations at work is something many leaders and managers struggle with. It's such a big topic for some of our clients so chatting to Louisa about the chaos it can bring and how we can help people bring calm was a useful discussion for those struggling with it. You'll find some of Louisa's latest thinking in her latest blog where she shares tips for navigating some of those tricky issues at work. Louisa's blog - Redefining Communication   Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Calm Edged Rebels podcast, Season 2, episode 3 - How to say no: creating balance and boundaries How to have a difficult conversation blog by Jenni Field Get in touch with Louisa through their website here www.confidentlythere.com or via LinkedIn

There might be several items addressed in this episode with change communication consultant and leadership coach, Jo Twiselton, that will make you think, “Huh, that's me!” Jo and Jenni talk about why every leader needs a coach to help guide them through this ever-changing world. Leaders are human too and you need to look after yourself first and foremost. Jo reveals some great tips that you can put into practice. As an executive coach, Jo is often working with the team to facilitate conversations and advise on change programmes. Jo has worked with several of our clients helping them through change and in her latest blog for us she shared some of the reasons why and how coaching can help leaders as they navigate through organisational change. Jo's Blog - Redefining Communication Thank you for listening! Keep the conversation going, ask questions, and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Comms Reboot - the communication unconference by Redefining Communications Emotional Intelligence: Why it Can Matter More Than IQ book by Daniel Goleman Leadership Coaching: From Personal Insight to Organisational Performance book by Graham Lee Credibility: How Leaders Gain and Lose It, Why People Demand It book by James Kouzes and Barry Posner Get in touch with Jo here LinkedIn

Join Jenni as she talks to communications strategist, Eva Maclaine, about managing reputation and the risks involved. In a world where technology and social media can highlight anything, whether it's true or not, maintaining a good reputation is high on leaders' priorities. They discuss how working with integrity and mindfulness is key when navigating your way through managing your reputation. Eva joined the collective team in 2022 as we found clients needed a little advice on reputation management and the role of employees. Eva's expertise here means she is perfectly positioned to help leadership teams and communication teams consider the ethical and reputational impact of decisions. Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Eva blog - Crises, chaos and calm - Maintaining untarnished reputations Bell Pottinger case study | PRCA Government shuns CBI lobby giant after rape claim - BBC News Get in touch with Eva through LinkedIn

In this episode, Jenni is joined by Katie Marlow, an expert in internal communications and many other things! They touch on the importance of the internal communications role when organisations feel chaotic, have too many priorities, or poor communication. Katie offers advice on how to reduce the chaos and find your calm. Katie has been part of the collective team since the business started and has worked as retained support for clients for a number of years, helping them review and reshape their communication strategy. Katie also gets involved in our internal events and you find out more about the work we do here in this case study Setting our direction - a virtual event for LifeArc Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: 'Leaders now value internal comms' - CIPR Inside report Resources (cipr.co.uk) click on CEO RESEARCH REPORT for the ‘Making it count' report Avoiding the hurry habit: comms and leadership trends 2023 blog by Jenni Field A model for internal communication strategy and planning blog by Jenni Field Get in touch with Katie Marlow here LinkedIn

Have you ever wondered where the responsibility for mental resilience lies in your organisation? Join John Humphreys, who has 25 years' experience in the British Army, and Jenni as they discuss how to recognise the chaos that occurs when resilience levels are low, plus learn six great tips to build resilience in your team. Mental resilience is a topic that comes up often for communicators and organisations. John has worked with Jenni to develop and deliver workshops to communication teams and global organisations to help them explore how they can build resilience. John also works with the team to help clients with any learning and development plans to make sure learning outcomes are clear and the activities will achieve them. With one of our most-read blogs on our website, here you can read more about mental resilience What is Mental Resilience? Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Comms Reboot - the communication unconference by Redefining Communications Season 7, Episode 2 podcast Take control of your life - Calm Edged Rebels Get in touch with John via our Get in touch - Redefining Communications What is Mental Resilience? blog by John Humphreys

Everyone seems to be focusing on employee experience (EX) rather than employee engagement these days. It's important to understand why people are job hopping and how to retain your top talent. In this episode employee experience strategist, Lucy Kemp, talks to Jenni about the employee experience and why it's vital that you understand how important the line managers' role is in translating your external brand into an authentic employee experience. They discuss why we need to give line managers the tools to develop their team and improve EX, as well as the importance of knowing what your people really want, and leadership buy-in. Lucy supports The Field Model and project work for us, working with clients to help them get to the root cause of chaos and facilitating workshops to find out what they need to help them move forwards. Lucy has supported communication teams find the right technology for their organisations, conducted focus groups and 1:1 interviews and she has played a key role in our research projects. You can find some of her latest thinking on the importance of the employee experience here Creating a high-performance organisation with positive EX Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Line of Sight report by Redefining Communications Remotely interested? 2019 Report by Redefining Communications and SocialOptic The Field Model for internal communication Redefining Communications Get in touch with Lucy via LinkedIn

In this episode, Jenni talks to Benjamin Ellis from SocialOptic, one of our collective partners. He talks through how collecting the right type of data about your organisation and employees will help you to plug-in and find the answers you need. It's all about measuring to take action. Benjamin shares some great tips to help reduce the chaos and move towards calm through gathering and understanding the right data. Benjamin has worked with us on our research projects around line managers and deskless workers. Our Remotely Interested 2023 research report is due out in September 2023 and Social Optic are our data partners for the survey. They also work with us on some legacy client projects that are digital/technically strategic, and you'll find Benjamin talking about culture and measurement on our blog Measuring culture in organisations Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Influential Internal Communication by Jenni Field Get in touch with Benjamin through SocialOptic or on Twitter under @benjaminellis or via LinkedIn

In episode two, Jenni is joined by Advita Patel, inclusion and communications strategist, founder of Comms Rebel and part of our collective team, to talk about bringing a sense of calm around inclusion in the workplace. Advita explains the chaos that is created when organisations don't focus on inclusion or aren't nurturing an inclusive culture. She shares why performative inclusion is more harmful than doing nothing at all. And helps identify and find ways to create more calm in your organisation. Advita supports our clients with projects around inclusion, diversity, and equity. She is also often working with Jenni with leadership teams going through change to help them navigate the cultural challenges that can come up. She has worked on projects around inclusion week Building a positive and inclusive workplace and you can read some of the latest thinking on unconscious bias training here: Does unconscious bias training work? Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Our team - Redefining Communications The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth by Amy Edmondson Advita Patel www.commsrebel.com     Building a Culture of Inclusivity by Advita Patel and Priya Bates

In the first episode of this season, Jenni delves into why communication is the antidote to organisational chaos. This is the only episode of season four that Jenni talks on her own (in all the others this season, she speaks with experts from our talented collective team). Do you know what chaos looks like in your organisation? Jenni will help you to understand and recognise those elements of chaos and ultimately bring you calm by guiding you through five things that can help. Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter. Resources: Influential Internal Communication by Jenni Field Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan The Speed of Trust by Stephen M.R. Covey

Welcome back to the Redefining Communications podcast by Jenni Field! And this season is a little different as we are making some changes to the podcast, and you'll be hearing from experts in different areas as we explore how to help you go from chaos to calm. At Redefining Communications, we are a collective consultancy. This means that there are a team of experts in our collective who work with clients in different ways. Everyone in the collective team has specialist knowledge in a certain area and it means we can build teams with the right people to support client projects quickly and effectively. We have around 18 people in the collective in the UK and in the USA. This season, I'm interviewing 9 of them to delve into topics that have come up for our clients over the last year and still remain top of mind for those looking to reduce chaos. So, sit back and relax or enjoy the walk, or however you are listening – we hope you enjoy this season with us! Thank you for listening! Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.

In the final episode of series three, Jenni talks about how to know if leadership is for you. She looks at how we behave and the traits we need to be aware of in ourselves if we want to embark on a leadership journey. Jenni shares the different definitions of leadership and management, the varying styles of leadership, some of the broader insights about behaviours, and they all link together. She also talks about trust and credibility too.    That brings us to the end of season three! Thank you very much for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morriss https://uk.bookshop.org/books/unleashed-the-unapologetic-leader-s-guide-to-empowering-everyone-around-you/9781633697041?aid=9752  Blog by Jenni Field - It's not disengagement, it's distrust trust https://redefiningcomms.com/its-not-disengagement-its-distrust-trust/  Definitions & distinctions “Leadership is about empowering other people as a result of your presence – and making sure the impact continues in your absence' Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morriss “Leadership requires you to be present to the needs, abilities and potential of other people.” Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morris   Author Leadership Management Warren Bennis Leaders are people who do the right thing Managers are people who do things right John Kotter Leadership is about coping with change Management is about coping with complexity Abraham Zaleznik Leaders are concerned with what things mean to people Managers are concerned about how things get done John Mariotti Leaders are the architects Managers are the builders     Podcast: Chaos to Calm: Why we need unity in our leadership teams S3 E3 https://redefiningcomms.com/podcast/chaos-to-calm-why-we-need-unity-in-our-leadership-teams-s3-e3/ 

In this episode, Jenni talks about the differences between compassion and empathy. She asks whether we need it, if we can build and grow it, and addresses some of the myths around empathy, especially when it comes to leadership. She also discusses how trust links to leadership and how this is all connected. Jenni looks at different aspects to consider when you are trying to build and grow empathy or if you are advising leaders on how they might want to do things a little differently.   Thank you for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Poles Apart by Alison Goldsworthy, Laura Osborne and Alexandra Chesterfield https://uk.bookshop.org/books/poles-apart-why-people-turn-against-each-other-and-how-to-bring-them-together/9781847942951?aid=9752    7 habits of highly effective people by Stephen Covey https://uk.bookshop.org/a/9752/9780762408337   Empathy: Why It Matters, And How To Get It by Roman Krznaric https://uk.bookshop.org/books/empathy-why-it-matters-and-how-to-get-it/9781846043857?aid=9752    Atlas of the Heart by Brené Brown https://uk.bookshop.org/books/atlas-of-the-heart-mapping-meaningful-connection-and-the-language-of-human-experience/9781785043772?aid=9752

This is a topic that our Twitter followers wanted Jenni to delve into further. In this episode, Jenni shares a little bit about sustainability and the chaos surrounding it by exploring the eight things we need to think about when communicating about this subject internally. Jenni will also shake the dust off a blog from 2019 about purpose and discuss viewpoints in further detail.   Thank you for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Podcast: Calm Edged Rebels Why purpose matters S3 E11 https://calmedgedrebels.com/why-purpose-matters/    Blog: The purpose and the how https://redefiningcomms.com/the-purpose-and-the-how/    Find out more about purpose-led and purpose-driven organisations in Influential Internal Communication by Jenni Field. https://redefiningcomms.com/influential-internal-communication-book-jenni-field/

In recent years, we have seen an increase in the conversations about the employee experience and how this links to the culture of an organisation. What we often miss, is the component parts of that experience. We don't take time to look at each element of the employee life cycle and how the experience feels.    In this episode, Jenni talks through the stages of the employee life cycle and how culture plays a part in improving the overall experience.   Thank you for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Download: Redefining culture https://redefiningcomms.com/downloads/    Rebel Ideas – The power of thinking differently by Matthew Syed https://uk.bookshop.org/books/rebel-ideas-the-power-of-thinking-differently/9781529348408?aid=9752    Podcast: Chaos to Calm: Hybrid working S1 E1 https://redefiningcomms.com/podcast/chaos-to-calm-hybrid-working-s1-e1/ 

Do you love a post-it note? Is that enough to help you focus on the most critical things on your ever-growing “urgent” list? Prioritising can be hard at the best of times and in this episode, Jenni helps you by sharing three tools from her toolkit. She looks at the chaos that comes from a lack of prioritisation. And touches on the importance of clarity for your team to ensure you're being realistic and fair to yourself as part of the process.   Thank you for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources: Podcast: Chaos to Calm: Managing stakeholders S2 E6 https://redefiningcomms.com/podcast/chaos-to-calm-managing-stakeholders-s2-e6/  Podcast: Chaos to Calm: Staying focused S1 E3 https://redefiningcomms.com/podcast/chaos-to-calm-staying-focused-s1-e3/ 

In this episode, Jenni discusses the role of the internal communications function and the five-step model to get started. She will help you think about what your company might already have in place, and how this could be improved.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Blog: How to master internal communication when you are not a communications professional https://redefiningcomms.com/how-to-master-internal-communication-when-youre-not-a-communications-professional/   Blog: What is internal communication? https://redefiningcomms.com/what-is-internal-communication/   Influential Internal Communication by Jenni Field https://redefiningcomms.com/influential-internal-communication-book-jenni-field/

In this episode, Jenni shares research into how to rebuild trust. She discusses how a lack of trust leads to chaos, what factors need to be considered and some insights from reading about trust and leadership. Jenni shares her advice to help you take action and go from chaos to calm, including the six elements of rebuilding trust.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   The Speed of Trust: The One Thing that Changes Everything by Stephen M. R. Covey https://uk.bookshop.org/books/the-speed-of-trust-the-one-thing-that-changes-everything/9780743295604?aid=9752   The Culture Code by Daniel Coyle https://uk.bookshop.org/a/9752/9781847941275   Blog: How long does it take to rebuild trust in the workplace. https://redefiningcomms.com/how-long-does-it-take-to-rebuild-trust-workplace/   Podcast: Chaos to Calm: Fear and Trust S1 E5 https://redefiningcomms.com/podcast/chaos-to-calm-fear-and-trust-s1-e5/   Blog: Trust and narrowing the say-do gap https://redefiningcomms.com/trust-and-narrowing-the-say-do-gap/   Blog: Psychological safety and trust are not the same thing https://redefiningcomms.com/psychological-safety-and-trust-are-not-the-same-thing/   Podcast: Chaos to Calm: Building trust and credibility S2 E7 https://redefiningcomms.com/podcast/chaos-to-calm-building-trust-and-credibility-s2-e7/

Welcome to episode three in which Jenni will be talking to you about leadership in a team. When we talk about leadership it's often done talking about individuals. The one person to the many. But more and more leadership is about a team. Or it's about a group of leaders through a hierarchy – from line manager upwards – that need to be united. Jenni shares the signs of chaos that can manifest in leadership teams to help you identify these within your own experience, and how to move from chaos to calm. She discusses how to ensure the direction of travel is clear, plus five ways to improve how you lead as a team.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Chaos to Calm podcast S1 E2 Leadership behaviours https://redefiningcomms.com/podcast/chaos-to-calm-leadership-behaviours-s1-e2/   Chaos to Calm podcast S2 E3 Team friction https://redefiningcomms.com/podcast/chaos-to-calm-team-friction-s2-e3/   The Five Dysfunctions of a Team - A Leadership Fable by Patrick Lencioni https://uk.bookshop.org/books/the-five-dysfunctions-of-a-team-a-leadership-fable/9780787960759?aid=9752   Podcast: Calm Edged Rebels: How to be heard with productive disagreement S4 E2 https://calmedgedrebels.com/how-to-be-heard-with-productive-disagreement/  

Jenni looks at what it means to be a learning organisation. She discusses the evolutionary mindset needed by the leadership team and the things to consider if you want to make some changes both in your mindset or in your organisational culture. She also shares eight ways to grow an evolutionary mindset. Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Influential Internal Communication by Jenni Field https://redefiningcomms.com/influential-internal-communication-book-jenni-field/   The Fish Rots from the Head by Bob Garratt   https://uk.bookshop.org/books/the-fish-rots-from-the-head-the-crisis-in-our-boardrooms-developing-the-crucial-skills-of-the-competent-director/9781846683299?aid=9752   The Fearless Organization - Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth by Amy C Edmundson   https://uk.bookshop.org/books/the-fearless-organization-creating-psychological-safety-in-the-workplace-for-learning-innovation-and-growth/9781119477242?aid=9752   Implications of complexity and chaos theories for organizations that learn   https://www.emerald.com/insight/content/doi/10.1108/09696470310497140/full/html

Welcome to season three of the Redefining Communications with Jenni Field podcast!   In episode one, Jenni talks about employee alignment, having spent some time researching and discussing whether employee engagement has been a distraction for organisations and leaders – and whether we should be focusing on employee alignment instead. As always, Jenni wants to get to the root of what's causing issues so that organisations can thrive.   Jenni shares the differences between employee engagement, internal communication and employee alignment. Why a lack of clarity can create chaos and what you need to do to make sure you aren't focusing on the wrong things for you and your team.    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Blog: Is employee engagement the great distraction for internal communication teams?   https://redefiningcomms.com/is-employee-engagement-the-great-distraction-for-internal-communication-teams/   Podcast: Chaos to calm: Employee engagement, employee experience and internal communication S1 E8   https://redefiningcomms.com/podcast/chaos-to-calm-employee-engagement-employee-experience-and-internal-communication-s1-e8/   The Field ModelTM   https://redefiningcomms.com/the-field-model/

Influence and persuasion are important no matter what role you're in. In this episode, Jenni explores some of the theories about influence and persuasion, and the potential links to chaos. She also shares five things to consider when it comes to influence, as well as the risk of cross over into manipulation.   Keep the conversation going, ask questions and share your thinking by joining the Redefining Comms community, and connecting with Jenni on LinkedIn and Twitter.   Here are links to the resources mentioned in this episode: Books recommended by Jenni Field https://uk.bookshop.org/lists/books-recommended-by-jenni-field-redefining-communications   You are not so smart: Why your memory is mostly fiction, why you have too many friends on Facebook and 46 other ways you're deluding yourself by David McRaney https://uk.bookshop.org/books/you-are-not-so-smart-why-your-memory-is-mostly-fiction-why-you-have-too-many-friends-on-facebook-and-46-other-ways-you-re-delu/9781851689392?aid=9752   The Social Dilemma on Netflix https://www.youtube.com/watch?v=uaaC57tcci0   Robert Cialdini https://www.robertcialdinibf.com/   Podcast S2 E7: Building trust and credibility https://redefiningcomms.com/podcast/chaos-to-calm-building-trust-and-credibility-s2-e7/   Podcast S2 E5: How to listen to employees https://redefiningcomms.com/podcast/chaos-to-calm-how-to-listen-to-employees-s2-e5/    

Around 70% of change programmes fail. Often this failure is linked to employee resistance, poor management, and poor communication. If we know that so many fail due to, in part, poor communication, why is bringing in communication professionals still left until the last minute?   In this episode, Jenni talks broadly about communicating change inside organisations: why it goes wrong, three factors critical to success, and the "six concerns of change" for you to consider after listening. She also shares a quick-win approach, plus resources for further listening/reading.   To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!   Resources: Chaos to calm podcast S1 E7 The Field Model™ https://redefiningcomms.com/podcast/chaos-to-calm-the-field-model-s1-e7/ Influential Internal Communication by Jenni Field https://redefiningcomms.com/influential-internal-communication-book-jenni-field/ Blog: The science of fear https://redefiningcomms.com/the-science-of-fear/ Blog: Why employee engagement needs to be more than just campaigns and rewards https://redefiningcomms.com/why-employee-engagement-needs-to-be-more-than-just-campaigns-and-rewards/ Addressing the 6 Staff Concerns of Organisational Change https://eqstrategist.com/addressing-the-6-staff-concerns-of-organisational-change/

Why do we need accountability and why is it so hard? In this episode, Jenni looks at how accountability can cause chaos, its impact on trust, and the reasons behind it being critical to employee engagement. She also suggests ways to improve accountability, for you and others, and strengthen the link to organisational culture.   To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!   Throughout the episode, Jenni shares a host of helpful resources:   Mistakes Were Made (But Not By Me) by Carol Tavis and Elliot Aronson https://www.goodreads.com/book/show/522525.Mistakes_Were_Made_But_Not_by_Me_ Blog: How RASCI can help you gain clarity and calm https://redefiningcomms.com/how-rasci-can-help-gain-clarity-and-calm/ How to be heard with productive disagreement podcast by Calm Edged Rebels https://calmedgedrebels.com/how-to-be-heard-with-productive-disagreement/ The positive practice of productive disagreement blog by Calm Edged Rebels https://calmedgedrebels.com/the-positive-practice-of-productive-disagreement/ Brené Brown podcast: Unlocking Us I'm Sorry: How to Apologize and Why It Matters, Part 1 of 2 https://brenebrown.com/podcast/harriet-lerner-and-brene-im-sorry-how-to-apologize-why-it-matters-part-1-of-2/ I'm Sorry: How to Apologize and Why It Matters, Part 2 of 2 https://brenebrown.com/podcast/im-sorry-how-to-apologize-why-it-matters-part-2-of-2/ Dare to Lead by Brené Brown https://uk.bookshop.org/a/9752/9781785042140 Frey admits lying; Oprah apologizes to viewers https://www.today.com/popculture/frey-admits-lying-oprah-apologizes-viewers-2D80556017

What is trust? What is credibility? Are they the same? Can you have one without the other? Jenni provides in-depth answers during this episode, reveals why we listen to some people more than others, and shares three core things to consider when it comes to building trust.   To keep the conversation going, connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking!   Resources: Redefining Comms podcast Chaos to calm: Leading remotely S2 E1 https://redefiningcomms.com/podcast/chaos-to-calm-leading-remotely-s2-e1/   Redefining Comms podcast Chaos to calm: Fear and trust S1 E5 https://redefiningcomms.com/podcast/chaos-to-calm-fear-and-trust-s1-e5/   Messengers: 8 Ways to Get Heard by Stephen Martin and Joseph Marks https://uk.bookshop.org/a/9752/9781847942371

Who are your stakeholders? Why do you need to manage them? What happens if you don't?   In this episode Jenni explains the risks in not mapping all interested parties, gives you four key questions to help identify who they are, and talks through tools to model different groups critical to your success.   Resources: Blog: How RASCI can help you gain clarity and calm by Redefining Comms https://redefiningcomms.com/how-rasci-can-help-gain-clarity-and-calm/ Blog: How to manage stakeholders by Redefining Comms https://redefiningcomms.com/how-to-manage-stakeholders/ RASCI featured in Redefining Comms podcast Chaos to calm: Organisational growth S1 E10 https://redefiningcomms.com/podcast/chaos-to-calm-organisational-growth-s1-e10/   You can continue the conversation with Jenni on Twitter and LinkedIn

Change over the decades has seen internal communication shift from being top down to more circular, from being broadcast to conversations. But for that to work we need to create spaces for conversations, and we must listen to people – really listen.   In this episode, Jenni lifts the lid on the chaos that comes from not listening, the risks of listening too much to the wrong people, and shares five things to do differently to create calm when listening to employees.   You can continue the conversation with Jenni on Twitter and LinkedIn   Resources: Leaders are responsible for psychological safety podcast by the Calm Edged Rebels https://calmedgedrebels.com/leaders-are-responsible-for-psychological-safety/   Blog: Psychological safety and trust are not the same thing by Redefining Communications https://redefiningcomms.com/psychological-safety-and-trust-are-not-the-same-thing/   Deep Listening: impact beyond words by Oscar Trimboli https://uk.bookshop.org/books/1605841264_deep-listening-impact-beyond-words/9780995377745   Poles Apart: Why People Turn Against Each Other, and How to Bring Them Together by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield https://uk.bookshop.org/a/9752/9781847942951   Blog: How to avoid team friction – from poles apart to pulling together by Redefining Communications https://redefiningcomms.com/how-to-avoid-team-friction/   Do words really matter? By Beth Collier via LinkedIn https://www.linkedin.com/pulse/do-words-really-matter-beth-collier/   Messengers: Who We Listen To, Who We Don't, and Why by Stephen Martin & Joseph Marks https://uk.bookshop.org/a/9752/9781847942357   Influential Internal Communication: Streamline Your Corporate Communication to Drive Efficiency and Engagement by Jenni Field https://redefiningcomms.com/influential-internal-communication-book-jenni-field/

In this episode, Jenni tackles mergers and acquisitions, the differences between the two, the risk inherent in lumping the two terms together and, when it comes to communication and culture, how easily organisations can spiral into chaos.   Find out what this chaos can look like, where things can go wrong, and five key pieces of advice to help create calm when surrounded by so much change.   Resources The Art of Resilience by Ross Edgley https://uk.bookshop.org/books/the-art-of-resilience-strategies-for-an-unbreakable-mind-and-body/9780008356989?aid=9752   Blog: Aligning needs to employee engagement – how we can easily get it wrong with the best intentions https://redefiningcomms.com/aligning-needs-to-employee-engagement-how-we-can-easily-get-it-wrong-with-the-best-intentions/   Blog: What is internal communication? https://redefiningcomms.com/what-is-internal-communication/   Hierarchy of Needs: A Theory of Human Motivation by Abraham H. Maslow https://www.goodreads.com/book/show/13518096-hierarchy-of-needs   You can continue the conversation with Jenni on Twitter and LinkedIn

We all want to work somewhere where we can share ideas, celebrate success and collaborate well across different departments. But, as Jenni points out, this often becomes tricky when competitive environments, big egos, gossip, passive leadership or low morale are allowed to fester. In this 15-minute episode, she also shares five fixes on how to bring people together. You can continue the conversation with Jenni on Twitter and LinkedIn RESOURCES Influential Internal Communication by Jenni Field https://redefiningcomms.com/influential-internal-communication-book-jenni-field/   The Five Dysfunctions of a Team: A Leadership Fable by Patrick M. Lencioni https://uk.bookshop.org/a/9752/9780787960759   Dare to Lead by Brené Brown https://uk.bookshop.org/a/9752/9781785042140   Poles Apart by Alison Goldsworthy, Laura Osborne & Alexandra Chesterfield https://uk.bookshop.org/a/9752/9781847942951   Blog: How to avoid team friction – from poles apart to pulling together https://redefiningcomms.com/how-to-avoid-team-friction/   The Fearless Organization by Amy C. Edmondson https://uk.bookshop.org/a/9752/9781119477242

Organisational purpose looms large on leadership agendas as we move out of the pandemic. In this episode, Jenni's broad look at this big topic will help you think differently about the chaotic impact purpose can have on organisation when it disappears and the length of time it takes for that impact to be felt. Plus three questions to help you turn chaos to calm. You can continue the conversation with Jenni on Twitter and LinkedIn   RESOURCES: Influential Internal Communication by Jenni Field https://redefiningcomms.com/influential-internal-communication-book-jenni-field/   Four pillars of employee engagement by Nita Clarke & David McLeod https://engageforsuccess.org/the-four-enablers/   The algebra or purpose by Simon Farrell https://www.todaythearena.com/blog/2019/3/11/zrmanja-falls-croatia-f3exm-88378   The Field Report by Jenni Field https://redefiningcomms.com/the-field-report-book-jenni-field/  

In this first episode of season 2, Jenni looks at the impact of remote work on building and maintaining relationships, and how that may feel whether you're leading a team or trying to engage with people across an organisation. She also identifies key chaotic symptoms that can emerge when you're remote, and offers six tried-and-tested suggestions to help you go from chaos to calm. You can continue the conversation with Jenni on Twitter and LinkedIn   RESOURCES: Workshop: The power of productivity https://redefiningcomms.com/training-and-coaching/power-of-productivity-workshop/   How RASCI can help you gain clarity and calm https://redefiningcomms.com/how-rasci-can-help-gain-clarity-and-calm/   The DISC Strengths™ Temperament Assessment https://discstrengths.com/   Myers Briggs Personality Assessment https://www.themyersbriggs.com/   Remote Work by Chris Dyer & Kim Shepherd https://uk.bookshop.org/a/9752/9781398600362   Webinar: Five myths about hybrid working https://redefiningcomms.com/five-myths-about-hybrid-working/   Spotting burnout: seven ways to solve your stress cycle https://redefiningcomms.com/spotting-burnout-mental-resilience/   Books recommended by Jenni Field https://uk.bookshop.org/lists/books-recommended-by-jenni-field-redefining-communications   The Long-Distance Leader by Kevin Eikenberry & Wayne Turmel https://uk.bookshop.org/a/9752/9781523094615

Season 2 kicks off in a few months, but I couldn't leave you in a listening limbo without an episode!   Are you looking at communication within your organisation, why you should invest in it or what's causing chaos? At just 4mins 30 secs, this bite-sized episode sums up the five principles as to why communication is important.   There's also a sneak preview of some big topics destined for the new season.   Connect with Jenni via Twitter @mrsjennifield Via LinkedIn https://www.linkedin.com/search/results/content/?keywords=jenni%20field&origin=CLUSTER_EXPANSION&position=0&searchId=e2e5c76a-4b13-47fc-9fcc-06d0ee5da005&sid=XW8 For the latest industry news, research papers, downloads and more, please join the Redefining Comms community here https://redefiningcomms.com/join-our-community/

In the final episode of season 1, Jenni explains how rapid growth in organisations can create chaos, why this happens and the six things you can do to fix it.   With rapid growth comes the important window of opportunity to adapt, re-evaluate processes and ways of working which, if missed, results in toxic chaos.   if you're experiencing growing pains, here Jenni gives you freedom within a framework to go from chaos to calm.   Things that will help you go from chaos to calm:   Panoptic https://redefiningcomms.com/panoptic/   Chaos to calm: Employee engagement, employee experience and internal communication S1 E8 https://redefiningcomms.com/podcast/chaos-to-calm-employee-engagement-employee-experience-and-internal-communication-s1-e8/   You can continue the conversation with Jenni on Twitter and LinkedIn  

In episode 9, Jenni defines culture and leadership, and their crucial combined role in creating calm within organisations.   Explaining the rationale behind grouping the two together based on the belief that culture must be intentional and that intention must come from the top, she. also shares valuable tips and practical techniques on how to analyse culture and leadership to nurture calm.   Things that will help you go from chaos to calm: Culture shock – why we need to be more intentional when communicating organisational culture blog by Redefining Communications https://redefiningcomms.com/culture-shock-why-we-need-to-be-more-intentional-when-communicating-organisational-culture/   Redefining Culture: Crowd-sourced views on the meaning of culture https://redefiningcomms.com/wp-content/uploads/2021/09/Redefining-culture-2.pdf   How to future-proof your culture for the new world of work webinar https://redefiningcomms.com/how-to-future-proof-your-culture-for-the-new-world-of-work/   New Amsterdam on Amazon Prime https://www.imdb.com/title/tt7817340/   Taylorism factory management system https://www.merriam-webster.com/dictionary/Taylorism   You can continue the conversation with Jenni on Twitter and LinkedIn. www.linkedin.com/in/jennifield/   www.twitter.com/mrsjennifield

In episode 8, Jenni defines and compares employee engagement, employee experience and internal communication and how they're intrinsically linked.   She then explains why aligning each element is important and that ignoring them leads to organisational chaos.   Things that will help you go from chaos to calm:   The MacLeod Report: Engaging for Success by David MacLeod & Nita Clarke engageforsuccess.org/engaging-for-success/   Influential Internal Communication by Jenni Field https://redefiningcomms.com/   The Employee Experience: How to Attract Talent, Retain Top Performers and Drive Results by Tracy Maylett & Matthew Wride decision-wise.com/the-employee-experience-book/   The Employee Experience Advantage by Jacob Morgan thefutureorganization.com/books/   Engaging for Success: Four Enablers by David MacLeod & Nita Clarke engageforsuccess.org/the-four-enablers   The Field Model episode of the Redefining Comms podcast redefiningcomms.com/podcast/chaos-to-calm-the-field-model-s1-e7/   The Art of Resilience by Ross Edgley rossedgley.com   Redefining Comms blog about the Hierarchy of Needs: A Theory of Human Motivation by Abraham Maslow https://redefiningcomms.com/aligning-needs-to-employee-engagement-how-we-can-easily-get-it-wrong-with-the-best-intentions/   Center for Humane Technology Randima (Randy) Fernando www.humanetech.com/who-we-are   You can continue the conversation with Jenni on Twitter and LinkedIn. www.linkedin.com/in/jennifield/   www.twitter.com/mrsjennifield

Welcome to Redefining Communications with Jenni Field. In this episode Jenni talks about the three phases of The Field Model™, why she devised it and gives examples of what the many faces of chaos within organisations can look like. She shares tips on how to understand what's really going on, why it's important to diagnose root causes, and how to fix things for the long term. Finally, Jenni looks at how to create calm. The Field Model™ https://redefiningcomms.com/the-field-model/ Influential Internal Communication by Jenni Field https://redefiningcomms.com/influential-internal-communication-book-jenni-field/ You can continue the conversation with Jenni on Twitter and LinkedIn. www.linkedin.com/in/jennifield/   www.twitter.com/mrsjennifield

In this episode Jenni talks about mental resilience, explains how it differs from mental health, and shares coping strategies to practise every day to build resilience and enable you to better handle life's setbacks. She introduces us to ‘hopeful equanimity' – that balance of hope and optimism with realism – and some preparation strategies based around reframing and drawing on past experiences. Find out the five elements of building mentally resilient teams. To help you go from chaos to calm: Notes on a Nervous Planet by Matt Haig uk.bookshop.org/books/notes-on-a-nervous-planet/9781786892690   Mental Resilience Workshops redefiningcomms.com/training-and-coaching/mental-resilience-workshop/   TED Talk How to Humour Your Stress by Loretta LaRoche www.youtube.com/watch?v=bZMJdhe4xhQ   The Art of Resilience by Ross Edgley www.waterstones.com/book/the-art-of-resilience/ross-edgley/9780008356958   Keep the conversation going. Connect with Jenni on LinkedIn and Twitter; ask questions and share your thinking! https://www.linkedin.com/in/jennifield/ https://twitter.com/mrsjennifield Click here for her website https://redefiningcomms.com/  

Welcome to Redefining Communications with Jenni Field. In this episode Jenni talks about the role of fear in organisations and society, and how to build trust.  She shares how fear creates chaos inside organisations and how we need to understand more about how we work as human beings.  Find out the five things you need to know about fear and how it can be created in us, as well as five things to help you create trust in leadership.    Things that will help you go from chaos to calm: The Science of Fear: How the Culture of Fear Manipulates Your Brain by Daniel Gardner The Science of Fear : Daniel Gardner : 9780452295469 (bookdepository.com)   Influential Internal Communication by Jenni Field https://redefiningcomms.com/influential-internal-communication-book-jenni-field/   You can continue the conversation with Jenni on Twitter and LinkedIn: https://www.linkedin.com/in/jennifield/ https://twitter.com/mrsjennifield