Podcasts about empowering everyone around you

Frances Frei, professor at Harvard Business School, says that trust, empathy—and even a bit of tough love—are all essential ingredients to strong leadership in today's world. Successful managers focus on the effect they have on others, not themselves. They also define a strategy and create a culture that drives employee behavior in their absence. Frei is the coauthor, along with Anne Morriss, of the book Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You as well as the HBR article “Begin with Trust.” Key episode topics include: leadership styles, constructive criticism, feedback, trust, empathy, managing people, employee performance management, underperforming employees, Listen to the original HBR IdeaCast episode: Great Leaders Use Tough Love to Improve PerformanceFind more episodes of HBR IdeaCastDiscover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>

There's a myth about trust: that once you lose it, it's gone. In reality, most of us walk around losing and rebuilding trust every day. In today's episode of Hello Monday, Jessi Hempel sits down with Anne Morriss and Frances Frei to get to the bottom of trust and uncover how we build, and rebuild it. Anne is the co-founder of The Leadership Consortium, a management consultancy that helps organizations unlock leadership potential and drive positive change. Frances is a beloved professor at Harvard Business School and a leading authority on organizational behavior, leadership, and trust. The two are authors of three books together, including Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, and are co-hosts of the TED podcast Fixable. Together, they discuss: The “trust triangle,” comprised of the three qualities that are foundational to trust: empathy, authenticity, and logic.  Finding your “wobble,” the quality that wavers, and your “anchor,” the quality that always holds strong.  How to build trust as individuals, how to build trust in a team, and how to build trust in a workplace. The most common reasons organizations fail when it comes to trust. How to transform your leadership for lasting change. How to amplify your ambition for faster results. Continue the conversation with us at Hello Monday Office Hours! RSVP here to join us on the LinkedIn News page this Wednesday at 3 PM EST.

On this episode of The Prosperous Empath®, I'm thrilled to sit down with Saleema Vellani, an accomplished 9x founder (3 exits) and award-winning author of the bestselling book, Innovation Starts with I. She's the founder and CEO of Ripple Impact, which helps seasoned professionals and corporate exiters build profitable, purpose-driven portfolio career businesses and pursue their dreams. She invests in women-owned early-stage startups, sits on the National Speakers Association DC Chapter board, and teaches Entrepreneurship at Johns Hopkins University. Saleema also speaks five languages and has traveled to 100+ countries. But what many people don't know about her is that Saleema experienced profound burnout as she was scaling her business. As part of her recovery process, Saleema had to accept the realization that entrepreneurship is, first and foremost, a personal growth journey. She had to dig deep into herself to uncover what it means to truly invest in your well-being, come out of crisis mode, and build a business strategy that was aligned with her values. Listen to our conversation to learn more about burnout recovery and the valuable lessons Saleema discovered along the way.    Topics: Saleema's entrepreneurship story, how building a 7-figure business led her down the path of burnout, and what she did to start making more aligned decisions  The importance of knowing what you can and can't tolerate to proactively avoid physical and mental burnout Recognizing empathic tendencies that often contribute to burnout, such as people-pleasing and not being able to say no  Managing your generosity as an entrepreneur as you scale your business How to leverage your gifts, make aligned decisions, and serve people without running yourself dry in the process   Episode Resources: Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei  Innovation Starts with I: Increase Your Influence. Ignite Your Impact by Saleema Vellani  Connect with Saleema: Ripple Impact  Saleema's Website  LinkedIn  Instagram: @saleemavellani  Facebook  Connect with Catherine: Apply to join the free Unbounded community, a vibrant group of empathpreneurs who are passionate about supporting each other on our entrepreneurial journeys.  Website LinkedIn Instagram YouTube Sign up to receive my weekly digest on empathic entrepreneurship and hear from voices committed to spreading this message, sent straight to your inbox every Friday since 2016, here.    Work with Catherine: Interested in working 1:1 with a certified coach on Catherine's team, or joining her in one of her premium mastermind programs? Schedule a low-pressure call to begin the conversation here.   Visit this episode's full show notes page here. ---------------- The Prosperous Empath® Podcast is produced by Heart Centered Podcasting.

Wir haben Mitglieder der Logistik und Supply Chain Community gefragt, welche Sach- und Businessbücher sie als Lektüre für den kommenden Sommerurlaub empfehlen. Herausgekommen ist eine bunte Mischung von Lesetipps, die nicht nur eure Fachkenntnisse erweitern, sondern euch auch inspirieren und unterhalten werden. In Teil 1 dieser Sonderserie hat unser Host Boris Felgendreher mit seinen Gästen folgende Buchempfehlungen diskutiert: - Johannes Berg (Director Corporate Affairs, HHLA): "Preis der Welt: Eine Globalgeschichte des Kapitalismus" von Friedrich Lenger "Logistik-Start-ups Entstehung der „Neuen Logistik“ aus Wissenschafts- und Unternehmenssicht" von Martin Schwemmer, Patrick Seeßle (Herausgeber) - Gisela Linge (VP Global Logistics, Autoliv): "Own the Room: Discover Your Signature Voice to Master Your Leadership Presence" von Amy Jen Su und Muriel Maignan Wilkins "Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You" von Frances Frei und Anne Morriss (Autor) - Sven Schürer (Head of Business Development Supply Chain EMEA, JLL): "The Big Five for Life: Was wirklich zählt im Leben" von John Strelecky "Circular Economy: 7. Industrielle Revolution: Der Weg zu mehr Nachhaltigkeit durch Kreislaufwirtschaft" von Wolfgang Lehmacher und Johann Bödecker - Kerstin Höfle (VP R&D and Product Management bei Körber Supply Chain): "No Rules Rules: Netflix and the Culture of Reinvention" von Reed Hastings und Erin Meyer "Alles überall auf einmal - Wie Künstliche Intelligenz unsere Welt verändert und was wir dabei gewinnen können" von Miriam Meckel und Léa Steinacker - Martin Schwemmer (ab September Professor für Logistik und Supply Chain Management, Hochschule Heilbronn): "Künstliche Intelligenz: Dem Menschen überlegen – wie KI uns rettet und bedroht" von Manfred Spitzer "Antifragilität: Anleitung für eine Welt, die wir nicht verstehen" von Nassim Nicholas Taleb

The problem with the business mindset of “move fast and break things” is that what often gets broken is people. But how can companies take care of their employees without sacrificing accelerated growth?Frances Frei is a professor of technology and operations management at Harvard Business School. She's spent decades researching operational design and leadership and has co-authored numerous books like, Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems and Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You. She and Greg discuss the importance of fostering a culture of curiosity, why moving fast and breaking things is not worth it, and how inclusion can be an organizational superpower. *unSILOed Podcast is produced by University FM.*Episode Quotes:Can you do layoffs with dignity?27:01: When Elon Musk famously bought Twitter, he did layoffs and maybe a caricature of how to do everything wrong. But on the same day, he did layoffs, Stripe did layoffs. And so we got the two. Like on the same day, you could see the transcript of what Elon said to his employees and what Stripe said to their employees. So now Stripe didn't anticipate the layoffs, but the guy took responsibility for it in a way that I think strengthened the organization. That's what I mean. Either anticipate it so you don't have to do it or take responsibility that you did it and you learn the lessons…[28:02]I'm not sure we code layoffs as the management failure as they mostly are. And so I treat it, and I'm not saying this with any extra judgment; just learn from it like we do everything else. Like, great, yeah, you went through a layoff, what went wrong, learn from it so that you can avoid it the next time.Curiosity is a cultural artifact11:42 Curiosity is a cultural artifact; it's a cultural behavior. It's a cultural mindset, and when you have it, the symptoms are delightful to you because you're going to get curious about it. So many organizations have the "don't bring me a problem unless you bring me a solution," which is the opposite of curiosity. It's guaranteed not to have very much improvement.Inclusion as an operational superpower41:22: Inclusion, to me, the reason I like it so much, is I know of no other thing that can get me achievement, sentiment boosts, and performance with no new people and no new technology. I find inclusion to be an operational superpower. No new people, no new technology, and business performance and employee engagement skyrocketed.Speed vs. sensibility22:41: When people were writing code, and the code didn't influence individuals, I don't care if you got the code wrong and you wanted to move fast and fix things, and that somehow helps you do faster iterations of code. But when it's humans, personally, it's a worldview. I personally have a problem with it. That's the first thing. The second thing is it seduces you into thinking you are going faster, breaking things along the way, but when you factor in the collateral damage and the rework that you have to do, you're scarcely going faster; you just that somebody else had to pay for it later, and you got the advantage of it today. So, I think it's also misguided.Show Links:Recommended Resources:Little's LawTravis KalanickKarim R. Lakhani | unSILOedServiceNowValerius MaximusThe No-Stats All-Star by Michael Lewis (New York Times)Chris ArgyrisAmy Edmondson | unSILOedAnita TuckerGuest Profile:Faculty Profile at Harvard Business SchoolProfessional WebsiteHer Work:Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard ProblemsUnleashed: The Unapologetic Leader's Guide to Empowering Everyone Around YouUncommon Service: How to Win by Putting Customers at the Core of Your BusinessFixable podcast

Joanna Hagelberger is currently the Vice President of Customer Success at Rhoads Online, a technology provider of compliance solutions to the insurance industry. Her entire professional career has been in the insurance industry with the last 20 years in insurtech. Joanna is passionate about the customer experience, particularly the benefit a strong account management program can bring to an organization and its customers.  In her current role, Joanna is responsible for ensuring customers and prospects are having the best possible experience with Rhoads. Joanna received her BS and MS in Communication from Florida State University, she is a licenced insurance agent in the state of Michigan and she is a certified Executive Coach.    Questions • Could you share with our listeners a little bit about your journey? How it is that you got from where you were to where you are today? • Can you tell our listeners a little bit about Rhoads Online? What is Rhoads Online? And what value do they bring to their customer base? • Could you tell us maybe three things you've seen as recurring themes that come across being more proactive than reactive in the space that you operate in to ensure that you're able to maximize on customer success? • What are maybe one or two things that you believe as an organisation, especially in the insurance industry, specifically, you would need to be focusing on to ensure that you're setting yourself apart and truly giving the customer more than they expect, and kind of living to what you were saying, trying to predict their needs before they know they even need it. • Could you share with our listeners, what's the one online tool, app or website that you absolutely can't live without in your business? • Could you also share with our listeners, any books that you've read, it could be a book that you've read recently, or even one you read a very long time ago, but it has had a great impact on you. • Now Joanna, can you also share with us what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Before we wrap our episodes up, we always like to ask our guests, do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track? This quote kind of helps you to get back on track. Do you have one of those? Highlights Joanna's Journey Me: Could you share with our listeners a little bit about your journey? How it is that you got from where you were to where you are today?   Joanna shared that she can tell you that no one as a little girl dreams or as a kid dreams someday I'm going to be working in insurance. So, most people decided, stumble into it somewhere along the way. And hers was a work study position when she was in college as a part of her financial aid, she was given a job working in the Employee Benefits Office at Florida State. And that ended up taking her into their insurance office where they administered their insurance, how their employees got insurance. So, when she got out of grad school, and was looking for a job, she had this insurance knowledge of how the insurance space worked and that landed her with a position of a company that is today known as Willis Towers Watson. It was well as Willis at the time and became just Willis last year, and Madonna. And now has added new names again. So, that has taken her down a path, she's worked for insurance brokers, insurance agencies, insurance companies, third party administrators, she's been on all different sides of the business.  And about 20 years ago, she had the opportunity to jump to the other side of the business, and work in insurance technology, where insurance historically has been a very paper based, manual, difficult industry where everything is delivered by paper, every form is completed with pen and paper. And this company was working to build automation with insurance producers, the people that actually sell the insurance, the insurance agencies and the insurance companies, and how they communicate with the State Departments of Insurance. And that's pretty much how she ended up where she is today, just have grown over time.   What is Rhoads Online? Me: Can you tell our listeners a little bit about Rhoads Online? What is Rhoads Online? And what value do they bring to their customer base?   Joanna shared that just as she said that that insurtech that she went to 20 years ago, Rhoads is in that same space. So, what they do is help insurance companies and agencies predominantly connect those insurance producers, the people that are selling insurance, get them contracted, and make sure that they are appropriately licensed and credentialed to sell the insurance that they're selling before they do. Because if an individual sells a policy and they are not properly credentialed, they don't have all of the licenses contracts, and the insurance company hasn't told the state that that person is selling for them, then the insurance company gets in trouble. So, making that all of those ducks are in a row and everything is in order, it keeps the insurance company off the front page of the Wall Street Journal and allows them to sell compliantly and make sure that the consumer is protected when they do it.   Being Proactive Than Reactive to Ensure You Maximize on Customer Success  Me: Now, a big part of what you do is customer success. And of course, that's typically ensuring that the client is getting exactly what they want and desire. Not sure if this is a call that you made, or it's just something that you live by as a mantra, but it states, “You can't just be reactive, you have to be proactive, predicting their needs before they even realize it.” So, could you tell us maybe three things you've seen as recurring themes that come across being more proactive than reactive in the space that you operate in to ensure that you're able to maximize on customer success?   Joanna shared that she thinks this is in any industry, it's not specific to what she does. But customer service to her is something that is tactical and reactive. If you think about customer service, and customer service is something we all interact with, probably with a little bit of dread and we hope that it's a good experience that we're opening a Chatbot or we're sending in an email or opening a ticket, or calling an 800 number. And we hope that for whatever reason we're calling that number that whatever the issue is, is resolved. We want it to be resolved quickly and painlessly and to whatever satisfaction we hoped it would be.   And again, it's very reactive, it is in response to whatever I as the consumer is bringing forward to that company, or as the customer, if it's B2B or B2C, it doesn't matter, customer service is about fixing that one little thing that the person calling in has announced needs fixing. Where customers success to her is, is the opposite of that. It isn't reactive, and it isn't tactical. The important thing is that we're being proactive, that we're getting in front of the customer, and being intentional about having strategic conversations. Because as the company is moving forward, and as they're growing, they want to make sure that that path forward and that growth is aligned with the path forward and the growth of their customers.  If their development team builds a brand new piece of functionality, and no one uses it, then that has been a waste of time of their development team number one, but also the opportunity costs that's lost, because they didn't build something that their customers would have really liked, what they would have used and what they would have needed. So, it is all about being proactive, and being strategic. And what she means by strategic is simply looking further ahead. It's not what's happening in the moment right now, it's where are we going together and making sure that those things stay aligned as they continue to move forward.  Because what her goals are and what she's trying to accomplish in six months, a year, three years, five years, those are going to keep changing as time moves forward. So, making sure that they keep having those conversations, leaving those lines of communication open, sharing what's going on in the industry, and what's going on in their customers' business, as well as what's going on in her business, that's how they all move forward and stay aligned.   Organization Setting Themselves Apart and Giving Customers More Than They Expect Me: Now, you've been an insurance for over two decades, Joanna, and I'm sure you've seen lots of ups and downs, hills and gullies kind of thing. But in your own experience, especially as we're moving forward embarking on a new calendar year, what are maybe one or two things that you believe as an organization, especially in the insurance industry, specifically, you would need to be focusing on to ensure that you're setting yourself apart and truly giving the customer more than they expect, and kind of living to what you were saying, trying to predict their needs before they know they even need it.   Joanna stated that she really thinks the big thing, especially in the insurance industry, is that the Googles and Amazons of the world have set an expectation for across all industries, that technology is easy to use that “I should be able to get the answers to my questions with the click of a button and with the phone that's in my hand, I shouldn't have to go to the horror, a real computer, I should be able to from a mobile device, be able to do anything that I should need to be able to do with any business partner of mine from my phone.” So, she really thinks that that expectation is where the insurance industry needs to focus.  There's so much talk about AI and Blockchain and Chatbots and all of the magical technology that's out there. But if we can't meet the basic table stakes of being able to get a quote for insurance from her phone, then that insurance company will not be able to succeed. If she is standing on the side of the road and I live in Michigan in certain times of the year and they hit deer, it happens and if she's on the side of the road because she's just hit a deer or had any kind of an accident. If she can't pull out her phone and initiate that claim from her phone, she's not going to stay with that insurance company because they haven't met her need when she needed them. So, being able to meet those basic needs from core technology is where the insurance industry needs to focus right now.    App, Website or Tool that Joanna Absolutely Can't Live Without in Her Business When asked about an online resource that she cannot live without in her business, Joanna shared that she has a couple. Because of what she does, the CRM that they use, that's how she keeps her pulse on what's going on in their business. So, they happen to use Salesforce. But she's used HubSpot in the past, and there are other great CRMs out there. But the most important thing is having one central repository to be able to see everything that's going on to the lifecycle of your customer. If you're working in customer experience and you can't see what's going on with your customers, and you're trying to use an Excel spreadsheet or some other form of technology, there's just no way to get that 360 degree view. But personally, within customer success, there is an amazing website called kapta.com. And kapta.com is a technology that integrates with your CRM, not what she's endorsing here, she's sure it's great, but she's not actually used that technology, but the number of resources that Kapta has on their website to help people that work in key account management, whatever form of that that is you work in, they have so many resources available to help account managers be successful with their customers, and to help organisations and leaders know how to help their account managers be successful. So, Kapta is amazing.  And then specifically in her industry, insurtech Connect, ITC has a six things newsletter that is just incredible. It keeps you informed of everything that could be going on in the insurance industry that has anything to do with technology. And it's an interesting read for anyone.   Books that Have Had the Biggest Impact on Joanna When asked about books that have had a great impact her, Joanna shared that there are two that she finds herself going back to over and over and over again. And the first one is Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek, it helps from an organizational perspective, as well as on an individual perspective. Whether you're working with customers, with employees, “Knowing the Why of why you do what you do.”  And a common theme in her world is, it's not about you. It's not about her, it's not about what she's doing. It's about the customer, and it's about the employee and why they do what they do. And if we can be other focus and know why people are motivated to do the things that they do. And to know what our Why is and why we get up each morning and why we're helping our customers and why these things matter. She's listened to Simon's podcast, and it's just brilliant. And that all started with Start with Why for her. The second one is a book called Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, it's by Anne Morriss and Frances Frei. And it's all about empowerment, and when you're working in account management or customer success or customer service, this is a tough job, it's a tough job where the people in this space spend a lot of time getting yelled at oftentimes, and they're trying to make the customer's world a better place. And when you can come from a perspective of empowering those people to be successful, to have the ability to make the decisions that makes the customer's world a better place, it's better for the customer, it's better for the company, and it's better for the human that gets to make those decisions. If they sit there all day every day saying, “I'm sorry, I don't know. But I'll check on that and get back to you.” That's a very difficult space to be in. So, being able to empower people is their greatest version of themselves, it's really powerful and it's really a game changer.   What Joanna is Really Excited About Now! When asked about something she's really excited about, Joanna shared that this year, she got the opportunity to spend some time really diving into the Enneagram. And if the listeners aren't familiar with the Enneagram, it's a personality assessment type of profile that looks at why people behave the way that they do. So, Enneagram have types, you do an assessment, it gives you a direction on what your type may be. And then you do some more homework and you confirm that that is your type.  And Beatrice Chestnut, wrote a book called The Complete Enneagram: 27 Paths to Greater Self-Knowledge. And she's really had the opportunity to pour into that and what she loves about it is it doesn't matter what part of your life you're looking at, whether it's about your employees, your boss, your co-worker, any other co-workers, your spouse, your kids, family members, customers, it doesn't matter, being able to get insight into what charges people up, what gets them to behave the way that they do. And then when they're doing well, why you might see some other characteristics where when they're feeling stressed, or things are difficult, you can look for other traits that might come in. It has been incredibly insightful, and she feels like reading Beatrice's book has been a college level course on this. But the amount of insight that it's given into people. And then the other thing that is maybe a little bit more approachable to people rather than reading a giant textbook is Ian Cron has a podcast called Typology that is just fascinating, where he talks to people with different Enneagram types, and about how they interact with the world. And it's just fascinating and it's been so much fun to learn this year.   Where Can We Find Joanna Online LinkedIn – Joanna-Hagelberger Website – www.rhoadsonline.com   Quote or Saying that During Times of Adversity Joanna Uses  When asked about a quote or saying that she tends to revert to, Joanna shared that she does have, Maya Angelou, which she's sure many of our guests have quoted, because she's very quotable. This is how she hears it in her head is that, “People will forget what you said and did but people will never forget how you made them feel.” And she feels like when we're dealing, this is all about customer experience. And if we can just remember that how we make our customers feel and how they experience us makes all the difference in the world.    Me: Amazing. Thank you so much, Joanna, for taking time out of your very busy schedule, and hopping on this podcast with us today and sharing all of the great insights that you've learned and just best practices that you've taken on as an individual as a customer service practitioner in your own right, especially in your industry. And just looking at some opportunities that we can strengthen, building out our customer success teams and actually giving customers as you had stated earlier, giving them what they need before they even know that they need it and I thought that was really brilliant. So, thank you so much again.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek •     Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Anne Morriss and Frances Frei •     The Complete Enneagram: 27 Paths to Greater Self-Knowledge by Beatrice Chestnut    The ABC's of a Fantastic Customer Experience   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Frances Frei: Move Fast & Fix Things Frances Frei is a professor at Harvard Business School. Her research investigates how leaders create the context for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. She regularly works with companies embarking on large-scale change and organizational transformation, including embracing diversity and inclusion as a lever for improved performance. In 2017, Frances served as Uber's first senior vice president of leadership and strategy to help the company navigate its very public crisis in leadership and culture. Her partner Anne Morriss and her are the authors of Uncommon Service and The Unapologetic Leader's Guide to Empowering Everyone Around You. They are also hosts of Fixable, a leadership advice podcast from the TED Audio Collective, and they are recognized by Thinkers50 as among the world's most influential business thinkers. Their newest book is Move Fast & Fix Things: The Trusted Leader's Guide to Solving Hard Problems*. A lot of us assume that going fast is reckless. There are certainly times when that's the case, but it's also true that leaders going too slow at the wrong time can make things worse. In this conversation, Frances and I discuss how to do a better job of moving quickly when it's time to address the toughest problems. Key Points Many of us believe that going fast is reckless and going slow is righteous. While there are times that is true, there are many examples where it's not. The fastest way to speed up your company is to empower more people to make more decisions. Dare to be bad at something. Deciding what not to address allows you to go faster at what you're best at. Two key elements of completing work are work-in-progress and cycle time. Most leaders address cycle time first and miss the more substantial work-in-progress opportunities. Create a way to fast-track projects that become important and build this into the culture of the organization. Resources Mentioned Move Fast & Fix Things: The Trusted Leader's Guide to Solving Hard Problems by Frances Frei and Anne Morriss Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Turn Followers Into Leaders, with David Marquet (episode 241) How to Solve the Toughest Problems, with Wendy Smith (episode 612) How to Approach a Reorg, with Claire Hughes Johnson (episode 621) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

About This EpisodeEverything is fixable if you are open to change, according to Frances Frei, Professor of Technology and Operations Management at Harvard Business School and author of Move Fast and Fix Things. In this powerful episode, we dive into the world of trust-building, strategy optimization, and leadership as Frances shares her bold journey, from challenging gender norms in her early years to becoming an expert in strategic operations and an advocate for open sourcing knowledge. She also breaks down the concepts of radical prioritization, buffer leadership, and overcoming mistrust, giving actionable ways that you can solve organizational problems, no matter your position. Frances also emphasizes the importance of valuing diverse perspectives and overriding our innate inclination towards uniformity. Her insights remind us that leadership isn't just about making decisions—it's about inspiring others, fostering trust, and guiding your team towards success. About Frances FreiFrances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. She regularly advises organizations embarking on large-scale change initiatives, including embracing diversity and inclusion as a lever for significantly improving performance. A global thought leader on leadership and strategy, Frances is widely recognized for her breakthrough scholarship and high-impact teaching. She developed one of the most popular classes at HBS, which explores business models that reliably delight customers. She also led the design and launch of HBS's innovative FIELD curriculum built around learning experiences that are experiential and immersive. In 2017, Frances was tapped to become Uber's first Senior Vice President of Leadership and Strategy with a mandate to help thousands of employees excel in a context of hyper-growth, strategic change, and an evolution in culture.  In 2018, Frances delivered a TED talk viewed by millions on ‘How to build (and rebuild) trust.' Frances is the best-selling author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business and Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You. Hailed as “the definitive guide to leadership today,” Unleashed inspires readers to look beyond themselves and focus on the true challenge of leadership: how to unlock the potential of others. Her newest book, Move Fast & Fix Things is on shelves now. In 2023, Frances and her wife, Anne Morriss, launched their first podcast. “Fixable” is a career advice podcast produced by TED Audio Collective and guides advice seekers toward getting unstuck. The leadership couple take real people's career complications - no matter their industry or position - and set them up for success. Frances holds a Ph.D. in Operations and Information Management from the Wharton School at the University of Pennsylvania. Additional ResourcesWebsite: https://anneandfrances.com/Order Her New Book, Move Fast and Fix ThingsLinkedIn: @FrancesFreiInstagram: @francesxfrei

In the final episode of series three, Jenni talks about how to know if leadership is for you. She looks at how we behave and the traits we need to be aware of in ourselves if we want to embark on a leadership journey. Jenni shares the different definitions of leadership and management, the varying styles of leadership, some of the broader insights about behaviours, and they all link together. She also talks about trust and credibility too.    That brings us to the end of season three! Thank you very much for listening!    Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morriss https://uk.bookshop.org/books/unleashed-the-unapologetic-leader-s-guide-to-empowering-everyone-around-you/9781633697041?aid=9752  Blog by Jenni Field - It's not disengagement, it's distrust trust https://redefiningcomms.com/its-not-disengagement-its-distrust-trust/  Definitions & distinctions “Leadership is about empowering other people as a result of your presence – and making sure the impact continues in your absence' Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morriss “Leadership requires you to be present to the needs, abilities and potential of other people.” Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morris   Author Leadership Management Warren Bennis Leaders are people who do the right thing Managers are people who do things right John Kotter Leadership is about coping with change Management is about coping with complexity Abraham Zaleznik Leaders are concerned with what things mean to people Managers are concerned about how things get done John Mariotti Leaders are the architects Managers are the builders     Podcast: Chaos to Calm: Why we need unity in our leadership teams S3 E3 https://redefiningcomms.com/podcast/chaos-to-calm-why-we-need-unity-in-our-leadership-teams-s3-e3/ 

This month we will be sharing some of the best episodes from our archive and we are starting with one of our biggest blockbusters - an interview with Frances Frei and Anne Morriss. When Google, Uber, WeWork, Riot Games or other high-growth companies need help with their culture and leadership, they call Frances Anne. Frances Frei is a Professor of Technology and Operations Management at Harvard Business School and her wife, Anne Morriss, is the Executive Founder of The Leadership Consortium. They supported a growing list of companies with culture change and wrote a wonderful book on leadership called Unleashed, The Unapologetic Leader's Guide to Empowering Everyone Around You. Just a note: This episode is a rerun and was recorded in January 2021. There are some references that may seem a little out of date but the content is more relevant than ever.  To join CultureBrained, go to tiny.one/culturebrained

Although we didn't have a Tuesday episode this week (due to time constraints and workload), today's episode should make up for all of this.   Anafe Robinson, CCCSFAAA President, joins us today on the show, talking about spring semester, CCCSFAAA elections and the upcoming conference (we have a keynote speaker!).   And, we had three great "I Dare You To" selections.  Anafe's is for us to read Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You.  Dana's is for you to Treat Yo Self! And, Dennis's is the book Subscribed: Why the Subscription Model Will Be Your Company's Future - and What to Do About It.   Find out more about CCCSFAAA at cccsfaaa.org.  Have feedback for Dennis and Dana?  Got a topic you want us to discuss?  Email us at wbcccsfaaa@gmail.com.   "What's Brewing, CCCSFAAA?" is a Studio 1051 production.  Studio 1051 is a creative collaboration of Dennis Schroeder and Dana Yarbrough.

Life is Better When You Move Your Underwear. Yes, you read that correctly! When you go with the flow of who you are and where you're at in life at all times — basically, accepting yourself and your way of life — then you'll experience more inner peace. That leaves room for more awesomeness. So, just move that underwear! NYC Hot Spot + Shout-Outs: - Kura Sushi, KuraSushi.com - New House of Lee NYC news letter subscribers: Jane D.! Martha 218! Sherry H! Carl R.! Terry L.! Veronica! Terese T.! Thank you! - Russ Mitera, our wonderful voice-over artist for the HOLNYC segment drops. Random Things Lee Ordered From Amazon In this segment, you'll find out why Lee ordered the book, Unleased: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morriss. She also ordered a Gudetama item for the car! Want to support the show? Why not treat Lee to a cup of coffee — or  salad! Click HERE. Please do share the show with at least two other people — it's as easy as clicking the "Share" button in your favorite podcast listening app or directing folks to www.HouseOfLeeNYC.com. Lee thanks you for allowing her to be part of your day! Want to work with Lee? Just email her at lee@houseofleenyc.com! If you'd like to: Learn how to be a power speaker like Lee and work one-on-one with her Have Lee host/emcee your next event — or record a live show at your function Help you start your podcast Have your Lee photograph your next event or take care of your speaker photo needs Release certain blocks which prevent you from ultimate success in your endeavors Thank you so much for listening! What tips or guests would you like to hear about in an upcoming episode? Let Lee know! Contact: lee @ houseofleenyc.com www.HouseOfLeeNYC.com (212) 6 5 5 - 9 8 4 0 Instagram: @houseofleenyc Twitter: @houseofleenyc Clubhouse: @leeuehara Facebook: @houseofleenyc The House of Lee NYC is a division of WLEE Media, LLC. (C) 2018--2022 Copyrighted, All rights reserved.

The ruling sentiment is to “be your authentic self” at work — but is it that simple? As a leader, how much of yourself should you bring? Can pursuing authenticity actually be a trap for women and those of marginalized identities? Lindsay and Carolyn talk with researchers Frances Frei (Professor of Harvard Business School) and Anne Morriss, co-authors of Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, to share how executives can create a culture of acceptance from the top. Plus, legendary business badass Cindy Gallop joins for an unfiltered conversation on what authentic leadership really looks like. Find us on LinkedIn and if you're interested in joining the Chief network, apply to be a member at Chief.com.You can find Frances & Anne on LinkedIn and Twitter, theleadersguide.com, and every Tuesday and Friday on Clubhouse.Find Cindy on Twitter, Instagram, LinkedIn, and Facebook. 

Welcome to Cellar Picks! In these bite-size episodes we hand pick the real stories our extraordinary guests have shared over the last three series. Today Anj explores the mindset of a leader, how that might impact your own leadership style and challenges you to try something new! Links to the full episodes Sarah Susak, Cancer Survivor and Senior General Counsel at Coca-Cola Claire Salvetti, Executive Coach Jason Baker OAM, Paralympic Coach Tanner Gardner, Senior Associate Athletic Director and Chief Operating Officer, Rice University Further reading What kind of leader are you? Discover your natural leadership style with this quiz and refine your approach by building self-awareness https://www.atlassian.com/blog/quiz/find-your-leadership-style-examples In this short video Frances Frei discusses her work on how to spearhead cultural change and shares insights on leadership from her book, "Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You." https://www.youtube.com/watch?v=EnbSVMHTKII Behavioural scientist, BJ Fogg PhD, shares a simple daily practice that has had the biggest impact on his life and the lives of participants that have taken his behaviour design course. Why not try it out for yourself this week and see what impact it has on you https://www.youtube.com/watch?v=2L1R7OtJhWs Credits Host: Anjanette Murfet, Accolade Wines Chief People & Communications Officer Guests: Sarah Susak, Claire Salvetti, Jason Baker, Tanner Gardner Production: Moutinho Consulting Artwork: Hardys Tintara Cellar Music: Wataboi from Pixabay

Meet today's guest, Merritt Mckenzie, a health care executive who is passionate about growing and scaling organizations through personnel development to impact patients, families, and the community. With over 26 years of experience, starting as an occupational therapist, then a certified hand therapist, Merit later moved into leadership roles including running a sales organization, and lastly took up the role of General Manager. In this episode, Merritt discusses leadership in health care services, with particular emphasis on qualities and tools of great leadership, as well as challenges leaders face with practical solutions. Top Takeaways [01:20] Step into your greatness; Don't be afraid of calculated risks. It is through those risks that you end up learning, developing, and becoming better in your career. [08:22] Critical concepts that emerging healthcare leaders should have: Diversity within the workforce, Embracing Technology, Empowerment Leadership, and Being Innovative. [12:20] Leaders tend to always want to have the answer because they know it already, rather they should be the last to speak and ask more of the questions. [19:14] Lessons learned from successes and failures: Firstly, it is so important that leaders are intentional about mentoring someone but also sponsorship as well. Secondly, be courageous and listen to your inner voice. [26:10] Personal leadership tools: Self-awareness; leaders need to be aware of the impact they are having on others around them. Another is that we should be obsessively curious about people around us if we hope to be impactful in their lives. Other tools include the Strengths Finder tool and the Predictive Index. [30:22] Lessons from an influential leader: Treat people well, be thoughtful and kind to people. [38:30] Leaders do not take time to engage their employees and strategize to harness the full value of their employees. Leaders also often fail to be intentional about listening to all stakeholders at every level of the organization. [44:32] Best career advice ever: "Be You"; there's only one person that can be the best you there is, and that's you. [48:25] Key attributes of an effective Healthcare leader: Engage, Learn, Adapt, Lead. [52:08] Professional Groups recommended for listeners; A.C.H.E (American College of Healthcare Executives), N.A.H.S.E (National Association of Health Service Executives), The Private Directors Association, The Black Corporate Board Readiness Program. [54:20] Books Recommended: "Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You" by Frances X. Frei "The 21 Irrefutable Laws of Leadership" by John C. Maxwell [56:13] Advice for health organizations: Be intentional about having a program to develop leaders, and make no assumptions that it is happening organically. [57:43] I want to be intentional about helping team members and colleagues grow and prosper personally and professionally. Hopefully, this shows in clinical outcomes and the growth of the business. Key Quotes: "The best way to predict the future is to create it" – [Abraham Lincoln] "It is important to step into your greatness" "What fear did I confront today?" "Companies who are diverse in their workforce as well as their senior leadership, outperform other companies who are homogenous" "Be intentional and unafraid to pilot and test things as much as possible" "Know that you were called for this, you may not be perfect, but it's not about perfection, It's about the process" "Many years ago, I intentionally wanted to make sure I left any person I engaged...better than I found them" Connect: Find | Merritt Mckenzie On LinkedIn --- Send in a voice message: https://anchor.fm/healthcarequalitycast/message

*This episode is an excerpt taken from our 2020 interview. Succeeding as a leader requires you to create conditions that enable others to thrive and perform. But too often, leaders overly center themselves in an effort to ensure effectiveness. In her new book, Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, Harvard Business School professor Frances Frei challenges our existing models of leadership. She proposes a different orientation—one which shifts the frame of reference from leaders to those around them.

Jamee Adams and Jody Steurer are sisters. A little over a year ago they began their podcast, Speak Up Sister, striving to strengthen men and women to speak up clearly and effectively at home, work, church, and in their communities. Jamee Adams holds a Master's in Public Policy from Tel Aviv University, Israel. She is a small business owner specializing in business systems development, and currently serves in a Primary presidency. Jody Steurer has a Bachelor's in Psychology from Brigham Young University and is a certified life coach. She currently serves in a young women presidency. In this podcast, Kurt, Jody, and Jamee discuss the dynamic in councils and meetings between men and women, finding not only equality in numbers of men and women attending the meetings but also helping women feel heard and giving them more opportunities to speak up. Highlights 4:45 Discussion of women being outnumbered in church meetings. It's not so much about numbers but women feeling confident in speaking up and also being invited by the men to speak up. It's time that women are given more of a role. 12:40 The cultural dynamic in our faith is based on the patriarchal system. Men having the keys and the power of the priesthood has also been taken to also mean that they have more authority and voice over the women. However, this is completely not true. Women might not hold the keys of the priesthood but they do have equal access to the priesthood power to serve in their callings. 14:20 A shift must be made to be more collective of both men and women. 14:45 There are certain assumptions in the church that the stake president or man with the highest authority makes the final decision. We need to let go of those old assumptions and shift to follow the pattern of the Twelve Apostles and the First Presidency to discuss and all agree before making a decision. 18:30 Both men and women come into a meeting with the assumption that because women don't hold the priesthood their opinion doesn't weigh as much as a man's does. 19:00 There are also assumptions that we should all communicate the same way and if someone doesn't then their opinion is discounted. Women are often discounted for having strong personalities or for being direct when men are applauded for such traits. 22:00 Generally speaking, women can be more sensitive and take a lot of time explaining and storytelling. Men prefer to get to the point and get straight to the facts. Both men and women need to work on different skill sets of communication. Men can improve on their sensitivity and women can work on clearer communication. 34:20 The goal is not a majority rule. The goal of our councils is unanimity. Everyone should have a voice in ward councils. 40:00 Jody and Jamee coach women on how they can speak up more effectively. 45:00 Jody and Jamee coach the Bishopric walking into ward council. The bishop needs to advocate and validate everyone in the room. 47:35 Dealing with disagreements. Find ways not to alienate that person and automatically shut the person down when there is a disagreement. Leaders should strive to have a great connection and relationship with the women leaders to create unity even when there are disagreements. Links SpeakUpSister.net Instagram @speakupsisterpodcast Facebook page Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, by Frances X. Frei How Connection Can Improve Your Ward's Mental Health | An Interview with Geoff Steurer Read the TRANSCRIPT of this podcast

Jamee Adams and Jody Steurer are sisters. A little over a year ago they began their podcast, Speak Up Sister, striving to strengthen men and women to speak up clearly and effectively at home, work, church, and in their communities. Jamee Adams holds a Master's in Public Policy from Tel Aviv University, Israel. She is a small business owner specializing in business systems development, and currently serves in a Primary presidency. Jody Steurer has a Bachelor's in Psychology from Brigham Young University and is a certified life coach. She currently serves in a young women presidency. In this podcast, Kurt, Jody, and Jamee discuss the dynamic in councils and meetings between men and women, finding not only equality in numbers of men and women attending the meetings but also helping women feel heard and giving them more opportunities to speak up. Highlights 4:45 Discussion of women being outnumbered in church meetings. It's not so much about numbers but women feeling confident in speaking up and also being invited by the men to speak up. It's time that women are given more of a role. 12:40 The cultural dynamic in our faith is based on the patriarchal system. Men having the keys and the power of the priesthood has also been taken to also mean that they have more authority and voice over the women. However, this is completely not true. Women might not hold the keys of the priesthood but they do have equal access to the priesthood power to serve in their callings. 14:20 A shift must be made to be more collective of both men and women. 14:45 There are certain assumptions in the church that the stake president or man with the highest authority makes the final decision. We need to let go of those old assumptions and shift to follow the pattern of the Twelve Apostles and the First Presidency to discuss and all agree before making a decision. 18:30 Both men and women come into a meeting with the assumption that because women don't hold the priesthood their opinion doesn't weigh as much as a man's does. 19:00 There are also assumptions that we should all communicate the same way and if someone doesn't then their opinion is discounted. Women are often discounted for having strong personalities or for being direct when men are applauded for such traits. 22:00 Generally speaking, women can be more sensitive and take a lot of time explaining and storytelling. Men prefer to get to the point and get straight to the facts. Both men and women need to work on different skill sets of communication. Men can improve on their sensitivity and women can work on clearer communication. 34:20 The goal is not a majority rule. The goal of our councils is unanimity. Everyone should have a voice in ward councils. 40:00 Jody and Jamee coach women on how they can speak up more effectively. 45:00 Jody and Jamee coach the Bishopric walking into ward council. The bishop needs to advocate and validate everyone in the room. 47:35 Dealing with disagreements. Find ways not to alienate that person and automatically shut the person down when there is a disagreement. Leaders should strive to have a great connection and relationship with the women leaders to create unity even when there are disagreements. Links SpeakUpSister.net Instagram @speakupsisterpodcast Facebook page Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, by Frances X. Frei How Connection Can Improve Your Ward's Mental Health | An Interview with Geoff Steurer Read the TRANSCRIPT of this podcast

Jamee Adams and Jody Steurer are sisters. A little over a year ago they began their podcast, Speak Up Sister, striving to strengthen men and women to speak up clearly and effectively at home, work, church, and in their communities. Jamee Adams holds a Master's in Public Policy from Tel Aviv University, Israel. She is a small business owner specializing in business systems development, and currently serves in a Primary presidency. Jody Steurer has a Bachelor's in Psychology from Brigham Young University and is a certified life coach. She currently serves in a young women presidency. In this podcast, Kurt, Jody, and Jamee discuss the dynamic in councils and meetings between men and women, finding not only equality in numbers of men and women attending the meetings but also helping women feel heard and giving them more opportunities to speak up. Highlights 4:45 Discussion of women being outnumbered in church meetings. It's not so much about numbers but women feeling confident in speaking up and also being invited by the men to speak up. It's time that women are given more of a role. 12:40 The cultural dynamic in our faith is based on the patriarchal system. Men having the keys and the power of the priesthood has also been taken to also mean that they have more authority and voice over the women. However, this is completely not true. Women might not hold the keys of the priesthood but they do have equal access to the priesthood power to serve in their callings. 14:20 A shift must be made to be more collective of both men and women. 14:45 There are certain assumptions in the church that the stake president or man with the highest authority makes the final decision. We need to let go of those old assumptions and shift to follow the pattern of the Twelve Apostles and the First Presidency to discuss and all agree before making a decision. 18:30 Both men and women come into a meeting with the assumption that because women don't hold the priesthood their opinion doesn't weigh as much as a man's does. 19:00 There are also assumptions that we should all communicate the same way and if someone doesn't then their opinion is discounted. Women are often discounted for having strong personalities or for being direct when men are applauded for such traits. 22:00 Generally speaking, women can be more sensitive and take a lot of time explaining and storytelling. Men prefer to get to the point and get straight to the facts. Both men and women need to work on different skill sets of communication. Men can improve on their sensitivity and women can work on clearer communication. 34:20 The goal is not a majority rule. The goal of our councils is unanimity. Everyone should have a voice in ward councils. 40:00 Jody and Jamee coach women on how they can speak up more effectively. 45:00 Jody and Jamee coach the Bishopric walking into ward council. The bishop needs to advocate and validate everyone in the room. 47:35 Dealing with disagreements. Find ways not to alienate that person and automatically shut the person down when there is a disagreement. Leaders should strive to have a great connection and relationship with the women leaders to create unity even when there are disagreements. Links SpeakUpSister.net Instagram @speakupsisterpodcast Facebook page Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, by Frances X. Frei How Connection Can Improve Your Ward's Mental Health | An Interview with Geoff Steurer Read the TRANSCRIPT of this podcast

The Los Angeles Times describes Frances Frei as “the go-to woman for companies like Uber who are looking to improve their image.” Frances is a Harvard Business School (HBS) professor who is credited with making HBS more gender-inclusive. She also served recently as Uber's first VP of Leadership and Strategy, brought in to turn around its toxic culture. Along with co-author Anne Morriss, she has written Unleashed: The Unapologetic Leaders Guide to Empowering Everyone Around You. She chats with Marcel Schwantes about her book and how to unleash the potential of those you lead by applying practical love. Marcel quotes Frances' book: “Leadership is about empowering other people as a result of your presence and making sure that impact continues into your absence.” [5:46] Empowerment leadership can be represented by a target, the bullseye of which is trust. As a leader moves outward with each ring, they gain the skills to empower more and more people. The next ring is love: How can I set up one other person for success? Belonging is next: What can I do for a varied group? Influencing others is the next step, which entails combining strategy and culture to influence people even in your absence. [6:52] Frances recounts how she helped change the culture of Uber. [9:50] If your culture is broken, start with trust. [18:00] “The reason that people haven't been able to make much progress on trust is they kept trying to move to trust without understanding its very different but comprehensive component parts,” Frances explains. These components are authenticity, logic and empathy. She describes the role of each component in building a trustworthy culture. [18:40] Love is empowering people by setting high standards and revealing deep devotion to them. To bring out someone's best, they have to feel your high standards as much as your devotion to them. Marcel comments that people often forget the leadership part of servant leadership: high standards and accountability are as important as caring. Both are necessary in a great leader. [23:20] Two practical ways to be more loving by setting high standards are: set better goals and celebrate wins. Two ways to show devotion are: proactively help, and fulfill people's basic needs. [25:05] Marcel and Frances talk about how she helped make HBS more gender-inclusive. [28:39] “If there are demographic tendencies associated with who's thriving, your culture is broken,” Frances says. [30:54] “If you only give me an hour to diagnose whether the culture has a problem, I'm going to do two things. I'm going to listen to see if any of the cultural values are weaponized, and I'm going to look at the data to see if women and men are thriving at the same rates,” says Frances. Marcel asks, “One of the strategies that often fails in making a workplace more diverse and inclusive - especially for women looking to move up into the higher ranks - is the recruitment process. So what are some ways we can improve it to promote more diversity?” Frances responds with practical advice. [41:20] The most important thing to do for our employees during this pandemic, Frances says, is to enrich them by helping them develop. [46:48] Frances wants leaders to take away this point: if you notice something wrong, address it now. “Meaningful change only happens quickly,” she argues. “Meaningful change happens when the thing you want to change is your number one priority… So when you see something, address it; address it with all your might, close it, and move on to the next thing.” [51:06] Marcel walks listeners through the Leadership Performance Curve exercise from Frances' book. [53:36] Resources Frances Frei on LinkedIn TheLeadersGuide.com Unleashed: The Unapologetic Leaders Guide to Empowering Everyone Around You  TED Talk: How to Build (and Rebuild) Trust MarcelShwantes.com 

Great leaders have the insight to see what the right thing to do is, the skill to do it, and the courage to do it even when it is hard. When those three things come together, the impact a great leader can have and the number of lives they can touch are vast. In this episode, Host Gautam Mukunda speaks with two phenomenal leaders who have completely upended, transformed, and positively impacted the culture of their respective organizations. As CEO of Anglo American, Cynthia Carroll was the first female CEO of a major mining organization and in 2008, Forbes listed her as the fifth most powerful woman in the world. In 2017 Frances Frei served as Senior Vice President of Uber, and radically changed the toxic culture into one the employees could be proud of. She is currently a Professor of Technology and Operations Management at Harvard Business School. “I was relentlessly optimistic and rigorous about the future, and I think if you have a rigorous and optimistic way forward, coupled with honor and reverence for the past, I think that's what facilitates change, and maybe an insider or outsider helps but I think those two might be more important.” - Frances Frei    “I think you need a catalyst for change, and that's what I aimed to do at Anglo American, through prioritizing safety as had never been done before. But it really woke everybody up that we were on a different path, and starting with the protection, the care and respect of each and every person who worked in our operations, or within our walls.” - Cynthia Carroll   Follow @GMukunda on Twitter or email us at WorldReimagined@nasdaq.com   Books Referenced: Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, by Anne Morriss and Frances X. Frei   Guest Info: Cynthia Carroll has spent most of her career leading global businesses in the industrial sector. Cynthia began her career as an exploration geologist at Amoco Production Company in Denver, Colorado before joining Alcan Aluminum Corporation. She held various executive roles at the company including President of Bauxite, Alumina, and Specialty Chemicals, and Chief Executive Officer of the Primary Metal Group, Alcan's core business. From 2007 to 2013, Cynthia served as the Chief Executive Officer of Anglo American plc. At the time, Anglo American was one of the largest and most diversified mining companies in the world employing approximately 160,000 people with operations on six continents and a market capitalization of approximately $40 billion. Anglo American ranked in the top 20 companies on the London Stock Exchange's FTSE 100 Index. Cynthia sits on the boards of Hitachi Ltd, Baker Hughes, Pembina Pipeline, Glencore, American Securities, and Prince (an American Securities company). She previously chaired the boards of Anglo American Platinum Ltd, De Beers Société Anonyme, and Vedanta Resources Holdings Ltd. and has also served on the boards of BP, the International Council on Mining and Metals, the International Aluminum Institute, the American Aluminum Association, and the Sara Lee Corporation. She is a fellow of the Royal Academy of Engineers and a Fellow of the Institute of Materials, Minerals and Mining. Cynthia holds a Bachelor's degree in Geology from Skidmore College, New York, a Master's degree in Geology from the University of Kansas, and a Master's in Business Administration (MBA) from Harvard University. She has also been awarded an Honorary Doctorate of Science from the University of Exeter, Honorary Doctorate of Laws from Skidmore College, and an Honorary Doctorate of Economics from the University of Limerick. In 2009, Forbes ranked her the fourth most powerful woman in the world. She is the only woman to have held a CEO position of a major mining company. Cynthia and her husband have four children ranging in age from 21 to 27.   Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. She regularly advises senior executives embarking on large-scale change initiatives and organizational transformation, including embracing diversity and inclusion as a lever for improved performance. A global thought leader on leadership and strategy, Frances is widely recognized for her dynamic teaching style and breakthrough courses optimized for rapid, lasting impact. She developed one of the most popular classes at HBS, which explores business models that reliably delight customers. She also led the design and launch of HBS's innovative FIELD curriculum built around learning experiences that are experiential and immersive. In 2017, Frances was tapped to be Uber's first Senior Vice President of Leadership and Strategy with a mandate to help the company navigate its very public crisis in leadership and culture. Her firsthand experience in Silicon Valley gave her a new lens on the urgent topic of trust, and in May 2018, Frances delivered a widely-viewed TED talk on “How to build (and rebuild) trust.” This powerful framework delivers a crash course on stakeholder trust: how to build it, maintain it and restore it when lost.

We're honored to invite you to connect and learn with legendary Harvard Business School Professor Frances Frei in a transformative conversation on How We Can All Become Better Leaders By Empowering Others! Through inspiring stories from ancient Rome to Silicon Valley, we'll discover the origins of great leadership, showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create spaces where other people can excel. You'll leave with practical battle-tested tools—based on their work in companies such as Uber, Riot Games, and others--for unleashing greatness in other people and, ultimately, in yourself. When leaders seek out advice, they're often told to fix themselves. In this conversation, we'll imagine a modern leader who succeeds not by turning inward to address their own strengths and flaws, but with an unrelenting focus on other people's potential. We'll dig into the key concepts from Frei's new book Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, in which Frei argues that the most important thing you can do as a leader is build others up. Leadership is about how effective you are at empowering other people—and making sure that this impact endures even in your absence. Frei is a star professor at Harvard Business School, and recently served as Uber's first SVP of Leadership and Strategy, helping the company navigate a very public crisis in leadership and culture. Frei is a world-renowned expert that has worked with early-stage tech founders to Fortune 50 executives to public-sector leaders.

Have you read and studied and thought about what you need to do to be a more effective leader? My next guest suggests that a good place to start would be thinking a bit less about you and more about the people around you. She is Anne Morriss, Executive Founder of The Leadership Consortium and Co-author of Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You.

Most of us would agree that a component of leadership is making other people better. Frances Frei believes that to have progress, we need to have trust. Frances is the co-author, with Anne Morris, of Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You. She explains to Kevin that you need to be unapologetic because you can't wait for permission when action needs to happen. It's all about trust and empowerment. Their research shows that to bring out the best in one other person, you need to set high standards AND be committed to their success. Frances shares stories about companies where the most effective leaders use a combination of trust, love, and belonging to create success in their teams. This episode is brought to you by… Virtual LeaderCon, a virtual leadership conference coming September 14th-18th. You can sign up at https://virtualleadercon.com/  Additional Leadership Resources Book Recommendations: Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You by Frances Frei and Anne Morriss Harry Potter and the Sorcerer's Stone: The Illustrated Edition by J.K. Rowling and Jim Kay Connect with Frances Frei: Website | LinkedIn Related Podcast Episodes: Leading with (Real) Vision with Jesse Lyn Stoner. Leading with Compassionate Accountability with Nate Regier. Answering the Culture Question with Eric Stutzman. Being the Leader You Want to Be with Amy Jen Su. Subscribe to the Podcast Don't miss an episode! Subscribe to this podcast through the options below. iTunes Stitcher TuneIn Soundcloud RSS Or your favorite podcast app. Join Our Facebook Group Join our Facebook community to network with like-minded leaders, ask us questions, suggest guests and more. We welcome your wealth of experience and hope you will join us in sharing it with others on their leadership journey. You can join the group here: facebook.com/groups/RemarkableLeadershipPodcast/

Frances Frei, Professor at Harvard Business School, discusses her book "Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You." She points out the need for leaders to focus on the well being of others. Hosts: Carol Massar and guest co-host Alix Steel. Producer: Doni Holloway. Learn more about your ad-choices at https://www.iheartpodcastnetwork.com

Leadership isn't about you, says Frances Frei, co-author of Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You. Leadership, according to Frances, Professor of Technology and Operations Management at Harvard Business School, depends on how well you unleash the potential of other people. Frances has not only carried out extensive research investigating how leaders create the conditions for organisations and individuals to thrive. She also regularly advises senior executives (famously turning around the toxic culture at Uber), to implement large-scale change initiatives and organisational transformation. This involves addressing and embracing diversity and inclusion as a lever for significantly improving performance.In today's challenging podcast episode, Frances discusses her new book and shares some fantastic takeaways about how to create a business that plays to the strengths of minorities. Because if you're only hiring white men, you're only fishing in a pond with 25% of the available talent. The businesses that will be successful in the next 5 years will be the ones that actively bring on board the remaining 75% of talent that aren't being fished. This is an incredibly insightful conversation packed full of great, actionable advice. We hope you enjoy it as much as we did.On today's podcast:Leadership is about empowering othersThe pros and cons of recruitment legislationWhy you can't find the diverse employees you're looking forUse an indignities list for your next hireUnconscious bias during recruiting and promotionThe trust triangleLinks:Frances Frei - TED talksUnleashed

Leadership and culture can make or break a business. But how can we lead and foster a positive culture in a world of distributed work? Host Gregg Fisher (Founder of Quent Capital) speaks with renowned scholar and author Dr. Frances Frei of the Harvard Business School, who serves as a consultant to some of the most respected companies and leaders in the world today. Dr. Frei's new book, co-authored with Anne Morriss, is called UNLEASHED: The Unapologetic Leader's Guide to Empowering Everyone Around You.