Podcasts about Cultural intelligence

"Some brands are really proud - they have thousands and thousands of pages in hundreds of languages. But nobody reads them. Gone are the days when you were translating for the sake of it.” Ben Faes, CEO of RWS, joins the Cultural Intelligence Podcast for a conversation on what's reshaping global brand strategy - and why Cultural Intelligence is now fundamental to succeed. In this episode: * Why one message no longer works everywhere - and why “American cachet” no longer carries the weight it once did * How leading global brands stay recognizable without sounding the same everywhere - and why translation alone leaves value on the table * Why automating everything is the fastest route to creating content nobody reads - and how AI is changing expectations around quality and relevance This episode explores AI volume versus AI value, meaning at scale, and meeting audiences where they are.

What if being heard was not about speaking more? Many professionals I work with tell me they want to be more vocal in meetings, contribute with greater confidence, and ensure their ideas are recognised.  Yet beneath those goals often sits a deeper challenge. It is not a lack of expertise, experience or valuable ideas. It is the hesitation, the overthinking and the fear of judgement, and even the question of whether their perspective is good enough to share.  This is the uncertainty that comes before your contribution ever surfaces. Maybe you recognise this too? In this podcast episode, I explore why being heard starts long before you enter the meeting room. We look at what creates the opportunity for others to listen to you, and why waiting for permission, certainty, or the perfect moment may be holding you back more than you realise. This is a simple but powerful shift- being heard is not about speaking more. It is about recognising the value of your contribution, trusting yourself to make it, and crafting your own conditions for your voice to have impact. What you will learn in this episode: Why the challenge isn't your communication How fear, overthinking and perfectionism can quietly stop you from contributing A practical way to deal with the doubts before important conversations How clarity creates confidence The hidden cost of staying silent How to tap into leadership presence  Strengthen your presence and influence in meetings One of the strongest themes throughout this episode is that many professionals are already capable, experienced and knowledgeable enough to credibly share their ideas.  The challenge is not capability, but permission, specifically the permission we do or do not give ourselves. Ultimately, being heard is not about waiting for the perfect moment, it is about trusting yourself enough to create it. What valuable perspective, idea or challenge might your team be missing if you remain silent? Resources: Learn more about and buy Victoria's book, Become a Global Leader:https://culturecuppa.com/book/ Follow Victoria on LinkedIn for more leadership communication, confidence and Cultural Intelligence insights: https://www.linkedin.com/in/victoria-rennoldson Talk to Victoria about leadership coaching:https://culturecuppa.com/contact/

What does resilience really look like? I meet many professionals today who are navigating wave after wave of change: Reorganisations, shifting priorities, business uncertainty, technological disruption and growing pressure to do more with less have become familiar features of organisational life. Yet while resilience is frequently talked about, it is often misunderstood. In this conversation with Julian Roberts, executive coach, author and host of the Helping Organisations Thrive podcast, we explore what resilience really means for leaders and teams operating in increasingly fragmented environments. After a 20-year career in senior roles at global organisations including Heinz, Yoplait and Johnson & Johnson, Julian founded Julian Roberts Consulting, specialising in helping leaders and teams thrive under pressure. He is the creator of the Team Resilience Diagnostic Tool and author of Weathering the Storm: A Guide to Building Resilient Teams. Together, we discuss why resilience is not about simply pushing through adversity, why 'grit' can sometimes become counterproductive, and how leaders can create the conditions for individuals and teams to navigate uncertainty more effectively. At the heart of this conversation is an important shift in perspective. Resilience is not a fixed trait that some people possess and others lack. It is a capability that can be developed, strengthened and intentionally cultivated, both individually and collectively. What you will learn in this episode: Why uncertainty and constant change are creating new leadership challenges for teams The difference between healthy resilience and what Julian describes as 'toxic resilience' Why resilience is not about simply working harder or pushing through difficulty Practical habits that help strengthen personal resilience, including gratitude, mindfulness and community How leaders can create greater resilience through purpose, meaning and clarity Why understanding the psychology of change helps leaders support people more effectively How diversity of thought strengthens a team's ability to navigate uncertainty and solve complex problems Why healthy challenge and critical thinking are essential leadership capabilities in today's workplace One of the strongest themes throughout this conversation is that resilience is not about individual toughness. Many organisations focus on helping individuals become more resilient, but resilient teams are created through something different. Purpose, trust, psychological safety, challenge, diverse perspectives and strong relationships all play a role in helping teams perform well under pressure. Ultimately, resilience is not about avoiding storms, it is about developing the capability to navigate them with greater clarity, adaptability and confidence. When faced with uncertainty, do you tend to push through harder, or create space to learn, reflect and adapt? What practices could help you strengthen your own resilience and support the resilience of those around you? Resources: Connect with Julian Roberts on LinkedIn: https://www.linkedin.com/in/julesroberts/ Learn more about Julian's book, 'Weathering the Storm': https://www.amazon.co.uk/dp/B0DFTYN2Y2 Listen to Julian Roberts' podcast: https://www.julianrobertsconsulting.com/podcast-1 Find out more about Victoria's leadership and Cultural Intelligence programmes: https://culturecuppa.com/individuals/ Learn more about and buy Victoria's book, Become a Global Leader: https://culturecuppa.com/book/ Follow Victoria on LinkedIn for more strategies, ideas and inspiration:https://www.linkedin.com/in/victoria-rennoldson

Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. Today, we explore why cultural intelligence has become one of the most important competitive advantages for businesses operating across borders and global teams. Joining us is Chris Crosby, Co-Founder and Executive Chairman of Country Navigator. Chris shares how organizations can avoid costly cultural missteps and build stronger international collaboration through Cultural Intelligence and AI-driven coaching. Key Highlights Why Cultural Intelligence Matters: Chris explains why CQ is now a business-critical leadership skill. The Hidden Cost of Cultural Friction: Chris shares the biggest mistakes companies make when hiring globally. Understanding Cultural Distance: Chris explains why Canadian businesses must navigate U.S. workplace differences carefully. Building Culturally Intelligent Teams: Chris highlights practical ways SMEs can improve global collaboration. The Future of AI-Driven Coaching: Chris shares how AI will reshape cross-cultural communication and training. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at smbfoundation.ca. Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

Send us Fan MailNAVIGATING THE CUSTOMER EXPERIENCE Episode 274 | Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader NeedsWhat happens to your customers when the leader serving them is running on empty? In this episode, Yanique Grant sits down with Dr. Kerriann M. Peart, organizational psychologist, executive coach, and founder of Island Rooted Co., for a conversation that connects leadership well-being directly to customer experience outcomes.Dr. Peart brings over 20 years of experience in organizational psychology, public health, and executive coaching, and her work challenges the idea that high performance should come at the expense of people. Drawing on her own journey as a Caribbean woman who navigated three cycles of burnout while building her consulting practice in corporate America, she offers leaders a grounded, practical framework for leading with clarity, cultural intelligence, and personal strategy.WHAT YOU WILL LEARN IN THIS EPISODEHow burned-out leaders show up to customers in three distinct patterns, and which one is the rarest and most powerfulWhy happy employees are defined by competence AND capacity, and how both translate directly to the customer experienceHow the anchored bias of "this is how we have always done it" is damaging customer interactions in Caribbean businessesThe difference between a growth mindset and an agile mindset, and why leaders in culturally diverse environments need the latterWhy humble leaders go further and last longer than those who demand to be followedThe one personal strategy shift that will change how customer experience professionals show up, even on their hardest daysBOOKS MENTIONEDThe Prophet by Kahlil GibranThe 48 Laws of Power by Robert GreeneThe Power of Now by Eckhart TolleCONNECT WITH DR. PEARTLinkedIn: Search Kerriann PeartWebsite: peartconsulting.orgFOLLOW NAVIGATING THE CUSTOMER EXPERIENCEX: @NavigatingCXFacebook: Navigating the Customer Experience CommunityLinkedIn: Yanique GrantWebsite: yaniquegrant.com/podcasts

ABOUT THIS EPISODEVictoria Rennoldson, is a coach, speaker and author specialising in global leadership, communication and cultural intelligence She is host of the podcast: The Culture Cuppa: Cultural Communication Confidence, and author of ‘Become a Global Leader: Amplify Your Impact, Lead Confidently Communicate Clearly and Connect Across Culture'. She dedicates the book to her father, who died in Spring 2025 and had a huge influence on her, and her values, beliefs, passion and purpose.In our conversation Victoria offers valuable insights into:How we need our human capabilities more than ever in an AI world.How the ability to connect and to have good conversations, and to build trust and relationships is ultimately our human differentiator.That so-called ‘soft skills' is a total misnomer and that there is nothing soft about people skills that impact individuals, teams and organisations.How in a time of divides in and out of work we need Cultural Intelligence more than ever.Victoria's Three Key Encouragements to LeadersKeep making space for curiosity about people - have conversations, make connections;Cultural intelligence is an action, not what we know. We need to show, act and lead by example - even with people who have very different values, perspectives or behaviours from our own.Yes, AI skills matter and our human skills matter just as much. Adaptability is key.About Victoria:Victoria Rennoldson is a multi-award-winning coach, international speaker and best-selling author helping people lead across borders in a rapidly changing world.As technology accelerates and AI reshapes how we work, Victoria focuses on what makes leaders distinctly human- clarity of communication, confidence, cultural intelligence and the ability to build meaningful connection.She supports ambitious professionals and teams to increase their visibility and impact globally, helping them speak up with confidence and collaborate across cultures.Victoria is the CEO and Founder of Culture Cuppa and host of a top-ranked global leadership podcast with over 170 episodes. Her book, Become a Global Leader, became an Amazon bestseller in Career Advancement and Professional Development on launch.To connect, follow and find out more about Victoria:LinkedIn: https://linkedin.com/in/victoria-rennoldsonWebsite: https://culturecuppa.com/bookInstagram: https://www.instagram.com/culture_cuppa/YouTube: https://www.youtube.com/@culture-cuppaPodcast: https://culturecuppa.com/podcast/Book: https://culturecuppa.com/bookThank youTo listen to other Leaders in Conversation with me Anni Townend go to my website, www.annitownend.com; to listen to Finding Your Collaborative Edge™ with Lucy Kidd and I, to do go our website www.collaborationequation.comA big thank you to SHMOGUS Media for the wonderful production and marketing of the podcast with Louisa Penny, from Penny Writing.To contact me Anni Townend do email me on anni@annitownend.com visit my website, subscribe to my newsletter and follow me on LinkedIn.I look forward to connecting with you, thank you for listening.

This week, we return to a lively conversation with Dr. Soong-Chan Rah, hosted by Octavio and Claire back in 2020. Here, they consider the need for the North American church to break free from Western cultural captivity and embrace the diversity of our communities in our gathered worship and theology. Soong-Chan emphasizes the importance of diversity, community, and authentic cultural expression in faith communities. If this conversation piques your interest, consider joining him in the classroom this summer. He will be teaching "Cultural Intelligence for a Changing Church" from July 6-10. Soong-Chan's BioSoong-Chan Rah is the Robert Boyd Munger Professor of Evangelism and Church Renewal at Fuller Theological Seminary. He holds a ThD from Duke Divinity School, with a primary field of study in theology and ethics, and a secondary field of study in American evangelical history. He also holds an MDiv and a DMin, with a concentration in urban ministry leadership, from Gordon-Conwell Theological Seminary, as well as a ThM from Harvard University, with a thesis on the immigrant church.Dr. Rah has authored or co-authored over a half-dozen books, which have won many awards. These include The Next Evangelicalism: Freeing the Church from Western Cultural Captivity(IVP, 2009); Many Colors: Cultural Intelligence for a Changing Church (Moody, 2010); Prophetic Lament: A Call for Justice in Troubled Times (IVP, 2015); Return to Justice: Six Movements that Reignited Our Contemporary Evangelical Conscience (with Gary Vanderpol; Brazos, 2016); Unsettling Truths: The Ongoing, Dehumanizing Legacy of the Doctrine of Discovery (with Mark Charles; IVP, 2019); and Forgive Us: Confessions of a Compromised Faith (with Mae Elise Cannon, Lisa Sharon Harper, and Troy Jackson; Zondervan, 2014).Dr. Rah is an ordained pastor in the Evangelical Covenant Church and a member of the Academy for Evangelism in Theological Education, the American Academy of Religion, and the American Society of Missiology. He speaks on the topics of the witness of the church, cross-cultural ministry, and social justice at a wide range of academic conferences, seminaries, Christian colleges, local churches, denominational gatherings, and ministry conferences across the United States and around the world.Regent College PodcastThanks for listening. Please like, rate and review us on your podcast platform of choice and share this episode with a friend. Follow Us on Social MediaFacebookInstagramYoutubeKeep in TouchRegent CollegeSummer ProgramsRegent College Newsletter

How do you introduce AI into one of the world's most regulated industries? Dan Herron, Global VP of Digital Health at RWS, joins the Cultural Intelligence Podcast to discuss how life sciences teams can responsibly apply AI in clinical operations, COAs, and linguistic validation: * Why life sciences is uniquely complex for AI adoption, and why regulation, bias, and documentation matter so much * How AI can support faster workflows in low risk areas (green zones), while a human in the loop remains essential for patient facing and regulated content (red zones) * Why the future of linguistic validation is about responsible modernization, not automation for its own sake A conversation on AI with guardrails, the human in the loop imperative, and why the industry can't afford to wait for someone else to go first.

How can you communicate, collaborate and build trust across generations at work? This episode addresses this leadership challenge that many organisations are quietly navigating, but not always naming clearly. As workplaces become more complex, AI accelerates change, and expectations around leadership evolve, generational differences can easily become a source of misunderstanding, frustration or missed opportunity. Yet beneath the stereotypes about Gen Z, Millennials or Gen X, there is a much more nuanced conversation to have about identity, experience, communication and human connection. In this conversation with Alastair Greener, generational communication expert, founder of Present Yourself communications training, event MC, moderator, and current President of the Professional Speaking Association, we explore what really shapes generational behaviours. We examine why curiosity, not judgement, may be one of the most important leadership capabilities for the future. Alastair has worked in communications for over 30 years, with a background in TV presenting and performance, and helps organisations create stronger relationships and more cohesive workplaces through effective generational communication. His recently published book, Generationally Speaking, explores how generations communicate and what organisations need to understand to bridge differences more effectively. At the heart of this conversation is an important reminder: generational tensions are rarely only about age. They are often about expectations, upbringing, context, communication styles and the environments leaders create around people. What you will learn in this episode: Why generational stereotypes can create more barriers than understanding How communication gaps between generations can quietly impact productivity, engagement and retention Curiosity as one of the most powerful leadership skills when working across generations The role onboarding, expectations and workplace culture play in building trust with younger generations entering organisations Practical ways leaders can create stronger cross-generational relationships and more inclusive team dynamics Designing conversations and environments for social connection, learning and team Why future-focused leaders will need to embrace continual adaptation One of the strongest themes throughout this conversation is the tension between stereotypes and understanding. It is easy to describe generations with labels, but these don't help us build stronger relationships. Instead, understanding comes from asking better questions and recognising the wider influences shaping how people communicate and behave. Where might assumptions about generations be influencing how you communicate with your team? Resources: Connect with Alastair Greener on LinkedIn: https://www.linkedin.com/in/alastairgreener Connect with Alastair Greener on Instagram: https://www.instagram.com/ag.generationallyspeaking Connect with Alastair Greener on YouTube: https://www.youtube.com/@GenerationallySpeaking Find out about Victoria's Cultural Intelligence programmes for your leaders and teams:https://culturecuppa.com/contact/ Learn more about and buy Victoria's book, Become a Global Leader:https://culturecuppa.com/book/ Follow Victoria on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson

What does it really take to lead effectively across difference? In this conversation with Trisha Carter, organisational psychologist, CQ Fellow and host of The Shift podcast, we explore why Cultural Intelligence has become such an essential leadership capability in today's global and complex world. As we discussed, many workplace frustrations are universal- teams experience friction around communication styles, hierarchy, decision-making, risk, belonging and leadership expectations. These tensions can create misunderstanding, emotional strain and disconnection if they are not navigated effectively. Trisha shares a practical and human perspective on Cultural Intelligence, explaining why it is not about memorising cultural rules or stereotypes, but instead developing the capability to work effectively with people who are different to you. At the heart of this conversation is a powerful reminder that Cultural Intelligence is not fixed. It is a capability that can be developed through curiosity, reflection, awareness and adaptability. What you will learn: Why Cultural Intelligence matters even more in leadership today Why workplace friction can emerge around communication, power and risk The emotional impact of exclusion and cultural disconnect The growing need for leaders to create belonging and connection in increasingly fragmented environments How reflection and perspective-taking strengthen Cultural Intelligence How leaders and organisations can adapt systems and leadership approaches across cultures This conversation is ultimately one of optimism. Despite growing division in many parts of society, there are also more leaders, organisations and practitioners actively working to build understanding, connection and inclusion. How comfortable are you working with people who think, communicate or lead differently to you? Are you relying too heavily on historical cultural knowledge and experience, rather than ongoing curiosity and reflection? Resources: Connect with Trisha Carter on LinkedIn: https://www.linkedin.com/in/trishacarter/ Listen to Trisha's podcast, The Shift: https://substack.com/@trishacarter Find out about Victoria's Cultural Intelligence programmes for your leaders and teams: https://culturecuppa.com/contact/ Learn more about and buy Victoria's book, Become a Global Leader: https://culturecuppa.com/book/ Follow Victoria on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson

Are language barriers really the reason your construction projects are slowing down—or is something deeper costing you time, money, and trust? If you're struggling to find and manage skilled labor—especially within Hispanic crews—you're not alone. But what if the real issue isn't communication, but cultural misunderstanding? This episode reveals why many construction leaders are solving the wrong problem and how that mistake is impacting productivity, safety, and growth.    In this episode you will Learn the 4 key cultural differences that directly impact trust, communication, and performance on job sites Understand why language training alone won't solve your labor challenges Discover practical leadership shifts that improve team alignment, reduce rework, and increase efficiency   Press play now to learn how a simple shift in cultural awareness can dramatically improve your team's performance, communication, and results.   At Bradley Hartmann & Company, we help construction teams improve sales, leadership,  and communication by reducing miscommunication, strengthening teamwork, and bridging language gaps between English and Spanish speakers. To learn more about our product offerings, visit bradleyhartmannandco.com.   The Construction Leadership Podcast dives into essential leadership topics in construction, including strategy, emotional intelligence, communication skills, confidence, innovation, and effective decision-making. You'll also gain insights into delegation, cultural intelligence, goal setting, team building, employee engagement, and how to overcome common culture problems—whether you're leading a crew or managing an entire organization.   Have topic ideas or guest recommendations? Contact us at info@bradleyhartmannandco.com.   New podcasts are dropped every Tuesday and Thursday.   This episode is brought to you by The Construction Spanish Toolbox —the most practical way for construction teams to learn jobsite-ready Spanish in just minutes a day over 6 months.      

When AI POCs shine in isolation… but struggle at enterprise scale. Host Marine Esquenet welcomes Matt Hardy to explore why AI prototypes dazzle in demos yet struggle in production, and how cultural intelligence can bridge that gap. Matt unpacks real challenges: * Why AI POCs look flawless alone but break under production pressures * What separates "working demos" from trusted, adopted enterprise systems * How context, culture, and edge cases redefine "good" across markets Don't miss Matt's practical playbook for scaling AI across markets, functions, and those tricky edge cases. A must for any enterprise leader!

In this episode, I explore a question that comes up repeatedly in my work with global, cross-cultural teams and leaders- who should adapt? It is a deceptively simple question, but one that sits at the heart of how teams collaborate, communicate and ultimately perform. When this is unclear, it creates friction, slows progress and can even stop teams from doing their best work. Some assume that the new person should adapt, or that everyone should adapt equally, or that people should simply be authentically themselves. In reality, none of these approaches fully work. The shift is not about deciding who adapts, it is about asking a better question: How do we work smarter together? This requires moving from assumptions to intentions. It means making the invisible visible, being explicit about how you want to work, communicate and collaborate as a team to create momentum. In this latest episode, I share a practical framework based on cultural intelligence to help you do exactly that, from understanding why it matters, to diagnosing differences, to creating clear ways of working and putting them into action. Because the most effective teams do not leave this to chance, they design it intentionally. What you will learn: Why the question of who should adapt often leads to frustration and misalignment The three common assumptions about adaptation, and why they do not work Why shifting to focusing on how you work smarter together creates better outcomes How to use cultural intelligence to understand differences in behaviour and communication How to create clear, explicit ways of working as a team Why small, intentional actions are key to building effective collaboration How to create a new way of working When have you felt expected to adapt in a new environment, and how did that feel? Where might assumptions about adaptation be creating friction in your team today? Have you explicitly discussed how your team works together, or are you relying on assumptions? If this is a challenge you are navigating right now, do not leave it to chance. Start the conversation with your team and define how you want to work together. Test it, refine it, and make it part of how you operate. If you would like support in applying this through a cultural intelligence lens, I would love to explore this with you and your team- message me on LinkedIn or book a clarity call via the link below. Resources: Learn more about Victoria's Cultural Intelligence support- book a time to meet and discuss how she can support you and your team: https://culturecuppa.com/contact/ If Leadership Breakfasts sound like the kind of space you would value, send Victoria a message to be added to the invitation list for future events: https://www.linkedin.com/in/victoria-rennoldson Buy Victoria's book, Become a Global Leader:https://culturecuppa.com/book/ Follow Victoria on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson

As AI makes it easier than ever to reach a global audience, is it also making it easier to fail on a global scale?Agility requires more than just speed; it requires situational awareness. For global brands, this means having the cultural intelligence to understand the nuances of local markets and adapt your strategy in a way that builds trust, not erodes it.Today, we're going to talk about a critical paradox facing modern marketers: as technology and AI make global expansion seem easier than ever, the risk of cultural missteps and brand damage has never been higher. We'll explore why cultural intelligence is becoming the most vital, and perhaps most overlooked, asset for building brand value, and how getting it right is the key to unlocking sustainable growth in a world that is both interconnected and deeply, culturally distinct.To help me discuss this topic, I'd like to welcome, Katherine Melchior Ray, UC Berkeley, co-author of the new book, Brand Global, Adapt Local: How to Build Brand Value Across Cultures About Katherine Melchior Ray Katherine Melchior Ray lectures on international marketing and leadership at UC Berkeley Haas School of Business, CA. With twenty-five-years spent building the world's best consumer branding across continents, she brings expertise from her time as a senior executive at Nike, Nordstrom, Louis Vuitton, Gucci, Hyatt, Shiseido and Babbel. She has guest lectured at Stanford, Wharton, Brown and Portland State University.She has been interviewed and featured on CBS 60 Minutes, CNN, The New York Times, The Wall Street Journal, and numerous media internationally. She also has been profiled in The Wall Street Journal in an article entitled, "Hyatt Executive Has a Spare Evening Gown in Her Bag," and was voted one of the "Most Compelling Women in the Travel Industry" by Premier Traveler magazine. She can be heard on various podcasts and blogs related to global marketing and leadership, culture and diversity, women's empowerment, and the future of work. Katherine Melchior Ray on LinkedIn: https://www.linkedin.com/in/katherinemelchiorray/ Resources Get a copy of Katherine and Nataly's book: Brand Global, Adapt Local: How to Build Brand Value Across Cultures: ⁠https://amzn.to/481wUJm The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agileConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

As AI makes it easier than ever to reach a global audience, is it also making it easier to fail on a global scale? Agility requires more than just speed; it requires situational awareness. For global brands, this means having the cultural intelligence to understand the nuances of local markets and adapt your strategy in a way that builds trust, not erodes it. Today, we're going to talk about a critical paradox facing modern marketers: as technology and AI make global expansion seem easier than ever, the risk of cultural missteps and brand damage has never been higher. We'll explore why cultural intelligence is becoming the most vital, and perhaps most overlooked, asset for building brand value, and how getting it right is the key to unlocking sustainable growth in a world that is both interconnected and deeply, culturally distinct. To help me discuss this topic, I'd like to welcome, Katherine Melchior Ray, UC Berkeley, co-author of the new book, Brand Global, Adapt Local: How to Build Brand Value Across Cultures About Katherine Melchior Ray Katherine Melchior Ray lectures on international marketing and leadership at UC Berkeley Haas School of Business, CA. With twenty-five-years spent building the world's best consumer branding across continents, she brings expertise from her time as a senior executive at Nike, Nordstrom, Louis Vuitton, Gucci, Hyatt, Shiseido and Babbel. She has guest lectured at Stanford, Wharton, Brown and Portland State University.She has been interviewed and featured on CBS 60 Minutes, CNN, The New York Times, The Wall Street Journal, and numerous media internationally. She also has been profiled in The Wall Street Journal in an article entitled, "Hyatt Executive Has a Spare Evening Gown in Her Bag," and was voted one of the "Most Compelling Women in the Travel Industry" by Premier Traveler magazine. She can be heard on various podcasts and blogs related to global marketing and leadership, culture and diversity, women's empowerment, and the future of work. Katherine Melchior Ray on LinkedIn: https://www.linkedin.com/in/katherinemelchiorray/ Resources Get a copy of Katherine and Nataly's book: Brand Global, Adapt Local: How to Build Brand Value Across Cultures: ⁠https://amzn.to/481wUJm The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agileConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

As AI makes it easier than ever to reach a global audience, is it also making it easier to fail on a global scale?Agility requires more than just speed; it requires situational awareness. For global brands, this means having the cultural intelligence to understand the nuances of local markets and adapt your strategy in a way that builds trust, not erodes it.Today, we're going to talk about a critical paradox facing modern marketers: as technology and AI make global expansion seem easier than ever, the risk of cultural missteps and brand damage has never been higher. We'll explore why cultural intelligence is becoming the most vital, and perhaps most overlooked, asset for building brand value, and how getting it right is the key to unlocking sustainable growth in a world that is both interconnected and deeply, culturally distinct.To help me discuss this topic, I'd like to welcome, Katherine Melchior Ray, UC Berkeley, co-author of the new book, Brand Global, Adapt Local: How to Build Brand Value Across Cultures About Katherine Melchior Ray Katherine Melchior Ray lectures on international marketing and leadership at UC Berkeley Haas School of Business, CA. With twenty-five-years spent building the world's best consumer branding across continents, she brings expertise from her time as a senior executive at Nike, Nordstrom, Louis Vuitton, Gucci, Hyatt, Shiseido and Babbel. She has guest lectured at Stanford, Wharton, Brown and Portland State University.She has been interviewed and featured on CBS 60 Minutes, CNN, The New York Times, The Wall Street Journal, and numerous media internationally. She also has been profiled in The Wall Street Journal in an article entitled, "Hyatt Executive Has a Spare Evening Gown in Her Bag," and was voted one of the "Most Compelling Women in the Travel Industry" by Premier Traveler magazine. She can be heard on various podcasts and blogs related to global marketing and leadership, culture and diversity, women's empowerment, and the future of work. Katherine Melchior Ray on LinkedIn: https://www.linkedin.com/in/katherinemelchiorray/ Resources Get a copy of Katherine and Nataly's book: Brand Global, Adapt Local: How to Build Brand Value Across Cultures: ⁠https://amzn.to/481wUJm The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agileConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

As AI makes it easier than ever to reach a global audience, is it also making it easier to fail on a global scale? Agility requires more than just speed; it requires situational awareness. For global brands, this means having the cultural intelligence to understand the nuances of local markets and adapt your strategy in a way that builds trust, not erodes it. Today, we're going to talk about a critical paradox facing modern marketers: as technology and AI make global expansion seem easier than ever, the risk of cultural missteps and brand damage has never been higher. We'll explore why cultural intelligence is becoming the most vital, and perhaps most overlooked, asset for building brand value, and how getting it right is the key to unlocking sustainable growth in a world that is both interconnected and deeply, culturally distinct. To help me discuss this topic, I'd like to welcome, Katherine Melchior Ray, UC Berkeley, co-author of the new book, Brand Global, Adapt Local: How to Build Brand Value Across Cultures About Katherine Melchior Ray Katherine Melchior Ray lectures on international marketing and leadership at UC Berkeley Haas School of Business, CA. With twenty-five-years spent building the world's best consumer branding across continents, she brings expertise from her time as a senior executive at Nike, Nordstrom, Louis Vuitton, Gucci, Hyatt, Shiseido and Babbel. She has guest lectured at Stanford, Wharton, Brown and Portland State University.She has been interviewed and featured on CBS 60 Minutes, CNN, The New York Times, The Wall Street Journal, and numerous media internationally. She also has been profiled in The Wall Street Journal in an article entitled, "Hyatt Executive Has a Spare Evening Gown in Her Bag," and was voted one of the "Most Compelling Women in the Travel Industry" by Premier Traveler magazine. She can be heard on various podcasts and blogs related to global marketing and leadership, culture and diversity, women's empowerment, and the future of work. Katherine Melchior Ray on LinkedIn: https://www.linkedin.com/in/katherinemelchiorray/ Resources Get a copy of Katherine and Nataly's book: Brand Global, Adapt Local: How to Build Brand Value Across Cultures: ⁠https://amzn.to/481wUJm The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agileConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

In this first episode of The Cultural Intelligence Series, host Marine Esquenet sits down with Marina Pantcheva to explore what happens when global growth moves faster than our ability to manage meaning, context and trust. Marina helps us unpack: - Why culture remains one of the hardest variables for global leaders to master but also the easiest to underestimate - The real-world risks of one-size-fits-all communication across markets - What leaders must rethink to ensure their global strategies truly resonate across cultures

In this rich, heartfelt conversation, specialising in global leadership, communication and cultural intelligence, Victoria Rennoldson highlights how language, culture and self-leadership shape your ability to truly connect as global leaders. She shares the personal story behind her book, the legacy of her Austrian-Hungarian roots and the profound impact of her father's death on her sense of purpose. Unpacking belonging, workplace communication, enduring legacy and meaningful work, this is also a powerful reflection on cultural conversations creating connection.   KEY TAKEAWAY "For people who are leaders, it's really important to allow space and to understand how you invite connection, contribution and conversation."   BOOK RECOMMENDATION* Become a Global Leader by Victoria Rennoldson - https://amzn.eu/d/03JVWYiS    ABOUT THE GUEST – VICTORIA RENNOLDSON Victoria Rennoldson is a multi-award-winning Coach, Speaker and certified Facilitator, specialising in Global Leadership, Communication and Cultural Intelligence.    She helps professionals and organisations to empower themselves, and their current and future global leaders to amplify their impact, communicate confidently and collaborate in multicultural environments. This means they can lead effectively, deliver their results and thrive in their global careers.   Victoria is the CEO and Founder of Culture Cuppa, author and a top-ranked Podcast host with over 155 episodes and counting. Her first book, Become a Global Leader, published in November 2025.   CONNECT WITH VICTORIA RENNOLDSON https://linkedin.com/in/victoria-rennoldson https://culturecuppa.com/book/ https://culturecuppa.com/podcast/   ABOUT THE HOST - AMY ROWLINSON Amy is a purpose and fulfilment coach, author, podcast strategist and mastermind host who empowers purpose-driven leaders to boost productivity, engagement and meaning in life and work. Through transformational conversations, Amy helps individuals overcome overwhelm and live with clarity, building living legacies along the way.   WORK WITH AMY If you're interested in how purpose can help you and your business, please book a free 30 min call via https://calendly.com/amyrowlinson/call    KEEP IN TOUCH WITH AMY Sign up for the weekly Friday Focus - https://www.amyrowlinson.com/subscribe-to-weekly-newsletter    CONNECT WITH AMY https://linktr.ee/AmyRowlinson    BUY AMY'S BOOK (Shortlisted in the 2025 Business Book Awards) * Focus on Why by Amy Rowlinson with George F. Kerr – https://amzn.eu/d/6W02HWu    HOSTED BY AMY ROWLINSON   DISCLAIMER The views, thoughts and opinions expressed in this podcast belong solely to the host and guest speakers. Please conduct your own due diligence.  *As an Amazon Associate, Amy earns from qualifying purchases.

About Daniela Daniela Draugelis didn't just study cultural intelligence, she lived it before she even had a name for it. Born in Argentina to a Lithuanian immigrant family (her father fled Europe as a war refugee), she grew up speaking Lithuanian at home, celebrating cultural traditions on weekends, and navigating between worlds long before anyone called it "code-switching." Twenty-plus years of globally mobile life across China, Indonesia, the US, and now Pakistan, she's a certified Cultural Intelligence facilitator who helps executives, diplomats, and globally mobile individuals not just survive the crossing — but genuinely thrive. Find her at culturalpathways.comWhat You'll Walk Away With This is one of those conversations that gives you language for things you've always felt but couldn't quite name. Daniela walks us through the four pillars of Cultural Intelligence, including Drive, Knowledge, Strategy, and Action - and explains why having just one or two isn't enough. You can read every guidebook about your new country and still find yourself eating lunch alone in your car, wondering why nothing is clicking. We also get into the fascinating difference between tight and loose cultures, and what it costs us, both emotionally and practically, when we find ourselves leaping between them. And in true nomadic spirit, Daniela shares the moment she asked her Pakistani hostess for the "restroom" and was shown to a bedroom. Even after 20 years, culture has a way of keeping us beautifully humble!Be Curious, Not Judgmental Daniela's parting wisdom comes straight from Ted Lasso , and it might be the most portable cultural intelligence tool you'll ever carry. Do you know someone navigating a new culture right now? This episode is for them. Share it, and let's keep the conversation going.Support the showHome is Where Your Story Crosses Borders!

What does a missing jar of marmalade in India reveal about global leadership?You might be surprised.In this episode of Build a Vibrant Culture, Nicole Greer sits down with cross-cultural business expert Dean Foster, author of Business Beyond Borders, to explore what he's learned from working in more than 100 countries. From communication styles and time management to risk tolerance, information sharing, and workplace formality, Dean shares powerful stories that reveal how culture quietly shapes everything we do at work.If you lead a global team, work across time zones, or collaborate with people from different backgrounds — this conversation will expand your awareness and sharpen your leadership.Vibrant Highlights:[00:12:50] The Missing Marmalade StoryDean shares how ordering a croissant in India turned into a masterclass on indirect communication and hierarchy — and what it means for leaders managing global teams.[00:20:13] Direct vs. Indirect CulturesWhy Americans “say what they mean,” why some cultures don't — and how misreading this can create serious workplace breakdowns.[00:23:19] Managing the Clock Across CulturesFrom strict deadlines to flexible time norms, Dean explains how history, climate, and agriculture shaped how cultures view punctuality and planning.[00:32:04] Information Sharing & Risk ToleranceSome cultures share everything. Others guard information as power. Dean explains how this connects to decision-making and comfort with risk.[00:54:51] The #1 Rule for Working Anywhere in the WorldDean's final advice after decades of global consulting: Stay humble. You're a guest — and leadership means adapting, not imposing.Connect with Dean:Book: Business Beyond Borders https://a.co/d/0eKdRaryOther books by Dean: bit.ly/4aNXar9Website: deanfosterglobal.comLinkedIn: linkedin.com/dfainterculturalYouTube: youtube.com/deanfosterglobalIG: @deanfosterglobalPodcast: oopscultureshow.blubrry.netReady to build a culture where people feel valued, energized, and committed?Bring Nicole Greer, The Vibrant Coach, to your leadership team, organization, or conference to ignite clarity, accountability, energy, and results.Visit: vibrantculture.comEmail: nicole@vibrantculture.comWatch Nicole's TEDx Talk: vibrantculture.com/videos

Our ability to fully reflect God in society is built on Cultural Intelligence and Kingdom Relatability.Society is a structured corporate expression of God's image

Chris Holman welcomes back Fathy Shetiah, Founder, President & CEO, 7C Lingo, Lansing, MI. He's returned this time because he's recording a two parter, ... two segments welcoming him to MBN as a Mini-Series Show Host for 'It's A People Problem.' Inaugural episode: Segment 1 of 'It's A People Problem'. Chris interviews. This video is the Segment 1 for both Michigan Business Beat and his mini-series. Welcome, Fathy. We've interviewed you a couple of times for the Michigan Business Beat but are now welcoming you as a Show host of 'It's A People Problem'. Tell the Michigan business community about your career and your knowledge about Cultural Intelligence? Remind us about what Cultural Intelligence is? So, you will be sharing a Mini-Series on MBN this year Cultural Intelligence or CQ, tell us about that? Why is this a critical business subject in 2026? Will you be having guests or just sharing your knowledge base on the topic? » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/

In this podcast episode, I'm joined by Lucy Butters, a Master Facilitator with the Cultural Intelligence Centre, a CQ Fellow- an elite CQ certification, and the author of the recently published 'Cultural Intelligence in Practi Lucy shares why adaptation and self-awareness matter as much as what you know. We talk about listening as a core leadership skill, how identity and culture shape who gets heard, and why silence, pace and the way we respond all carry meaning. Plus, why the rapid growth of AI makes Cultural Intelligence more important, not less. Lucy Butters has been working to support organisations to be more inclusive and internationally effective since founding her training and coaching company Elembee Ltd in 2010. A CIPD qualified trainer, one of Lucy's passions is working with trainers and facilitators to develop and enhance their training CQ capability. Lucy lives in Glasgow with her husband and as parents of triplet sons, they are frequently reminded of the need to adjust thinking, actions and expectations. In this episode, you'll learn: What Cultural Intelligence really means and how it differs from cultural awareness Why knowledge alone does not lead to effective cross-cultural working The four capabilities of Cultural Intelligence and how they work together as a core leadership skill Why listening is culturally shaped How communication styles, silence and pace affect understanding Why AI requires stronger human judgement and Cultural Intelligence How Cultural Intelligence supports leadership in times of uncertainty If you want to deepen your understanding, Lucy's book offers practical insights from experts around the world. Resources: Connect with Lucy Butters on LinkedIn: https://linkedin.com/in/lucybutters Visit Lucy Butters' website: https://lucybutters.com/ Buy my book, Become a Global Leader:https://culturecuppa.com/book/ Follow me on LinkedIn for more strategies, ideas, skills and tips: https://www.linkedin.com/in/victoria-rennoldson

Joseph Diaz, CFM, SFP is Associate Projects Director at PWT in León, Guanajuato, Mexico where he is a VP at IFMA Mexico and passionate about Facilities, Project and Construction Management. Mike Petrusky asks Joseph about his perspectives on the facility management industry and the importance of change management when seeking to meet the higher needs of the people in our organizations. They explore the value of cultural intelligence in managing complex environments and understanding human behavior in the workplace today. Joseph believes that paying attention to simple things and understanding the needs of both the company and people so we must have a holistic view of the built environment and the workplace. Mike and Joseph share about the power of our IFMA community as they offer you the encouragement and inspiration needed to be a Workplace Innovator in your organization! Connect with Joseph on LinkedIn: https://www.linkedin.com/in/josediazdl/ Learn more about PWT: https://pwt.mx/ Find out more about IFMA: https://www.ifma.org/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

What are the five most common cultural mistakes that leaders often make when managing diverse, multicultural teams? Drawing from my experience working with organisations and teams in Cultural Intelligence, I share the common cultural mistakes, and how these can lead to miscommunication, frustration, and even project failures. I go on to explore how to reframe these to be successful in your ways of working globally,  highlighting the need to adapt for better collaboration and innovation within your teams. Learn in this episode: The 5 most common cultural mistakes that leaders make when managing multicultural teams Why cultural awareness is not enough Cultural intelligence beyond national culture Why Cultural Intelligence is needed, even in strong organisational cultures The pressures to get it right culturally as a leader The Platinum rule Resources: Buy my new book, Become a Global Leader:https://culturecuppa.com/book/ Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson

In an interconnected world, one trait is fast becoming a must-have skill for finance and accounting professionals. It's cultural intelligence.  This episode explores how understanding cultural differences and adapting your approach can elevate trust, strengthen collaboration and deliver better business outcomes.  With expert-led insights, learn how cultural conditioning shapes trust and what strategies can help you lead with authenticity while respecting cultural norms.  Learn clear, actionable ways to embed cultural agility into daily practice – from client meetings to cross-border negotiations.  Key learnings include:  How to identify and manage cultural blind spots in finance and accounting  Practical strategies to build trust across borders and multicultural teams  Why hierarchy and communication styles matter in Asia-Pacific contexts  How culturally intelligent leaders navigate ambiguity and high-stakes decisions  Tips for balancing authenticity with cultural adaptability in global business  Whether you're leading an international team, negotiating cross-border deals or simply aiming to sharpen your Asia capability, this episode will give you insights to succeed in today's global finance landscape.  Host: Tahn Sharpe, INTHEBLACK Editor, CPA Australia  Guest: Charlotta Oberg, Program Director, Asialink Leaders Program, Associate Director, Capability Development at Asialink Business  Links:  You can take a short, self-paced or facilitated course with the Asialink Business Academy.  Gain credentialed Asia insights and connections through the Asialink Leader Program.   And be inspired by Asia-capable leaders across sectors, including financial services.   Listen to more With Interest episodes and other CPA Australia podcasts on YouTube.   CPA Australia publishes four podcasts, providing commentary and thought leadership across business, finance, and accounting:   With Interest  INTHEBLACK   INTHEBLACK Out Loud  Excel Tips  Search for them in your podcast platform. Email the podcast team at podcasts@cpaaustralia.com.au

In this episode of the Scaling Japan Podcast, we're joined by Anna Skrypka, a cultural AI strategist, creative director, and founder of Anna Skrypka Studio. Anna is also the creator of the Augmented Human Method, a framework that unifies cultural intelligence and AI-powered go-to-market (GTM) strategy.With over 15 years of experience in global tech and nearly a decade in Japan, Anna has helped scale SaaS and creative tech businesses for companies like Autodesk and Woven by Toyota. She now advises startups and corporates on how to enter and scale in Japan using culturally intelligent GTM systems.In this episode, Anna shares how most startups are failing their Japan GTM — not because of product issues, but because they ignore cultural trust signals and scale with AI in the wrong direction. If you're a founder or marketer entering Japan, this conversation will change how you think about localization, AI workflows, and market fit.What you'll learn in this episode:Why Japan is a high-context market and how it changes buyer behaviorHow cultural intelligence improves GTM messaging and product resonanceThe 3 biggest GTM traps (Great Translation Fallacy, Silent Excellence Trap, AI Acceleration Paradox)How to use AI marketing workflows with cultural nuanceVisual and narrative localization: what most GTMs missJapan tech trends to watch in 2026Show Notes:00:00 – Introduction02:40 – Cultural Intelligence: The Missing Piece in Japan GTM Strategy06:23 – Trust Signals and Misconceptions About “Difficult” Japan12:04 – 3 Big GTM Traps Companies Fall Into20:59 – AI Workflows for Culturally Intelligent Marketing34:50 – Visual Localization and Creative AI Tools43:33 – 5 Questions to Diagnose If Your Japan GTM Will FailLinks from Guest Appearance:

#199 - What if the most important part of travel is the part you can't see? I sat down with cultural intelligence educator Renae Ninneman to unpack the “iceberg” of culture—how the visible stuff like food, transit, and phrases sits on top of deeper values about identity, respect, and communication that truly shape connection. Renee takes us from a formative year teaching in South Korea to years of refugee advocacy, sharing how naming culture shock and learning CQ transformed exhaustion into empathy.Together we break down cultural intelligence as a practical skill you can build: understand your own defaults, recognize different norms without judging, create a plan before you enter a new space, and adapt your behavior so others feel at ease. Renae offers vivid examples—from ordering pizza in Seoul to navigating indirect communication in Japan—showing how small shifts in greeting, tone, and timing open doors. We also talk about heavy but vital travel: visiting Hiroshima's Peace Memorial and the power of paper cranes as a living wish for peace.You'll come away with simple, actionable ways to grow your CQ without leaving home: volunteer with local ESL programs, shop at international markets, watch K‑dramas or Bollywood films, and explore global music that connects American blues back to Mali. If you're planning a trip or leading teams across borders, Renae's Beyond Tourism training and assessment can help you prepare thoughtfully so every interaction builds trust rather than friction. Subscribe, share this conversation with a curious friend, and tell us: what's one habit you'll adapt to connect better on your next adventure?To learn more about Renae and to receive $80 off her Individual Intercultural Training ceck out www.goingbeyondtouris.com and mention you heard her on the show. You can also follow her on Instagram @goingbeyondtourism. Want to be a guest on the show? Send me a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/journeywithjake  Visit geneticinsights.co and use the code "DISCOVER25" to enjoy a sweet 25% off your first purchase.

This week, we talk with the Director of Global Affairs at SolaMed Solutions - Dr. Michelle Hailey. We learn about her origin story of entering the space industry, meeting Dr. Saralyn Mark, and diving into this space industry of ours on Earth. We learn about space culture, international partnership, and another non-traditional pathway to entering the Space Workforce. So buckle up - and get ready for another episode of Today In Space and a People of Space segment with Dr. Michelle Hailey.   Happy Holidays & Merry Christmas - let's dive in!   Timestamps:   00:00 America's 2026 Space Missions and Human Health 02:22 Interview with Dr. Michelle Haley, Director of Global Affairs at Solo Med Solutions 06:14 Dr. Haley's Origin Story and Career Journey 10:06 The Importance of Relationships and Networking in the Space Industry  14:02 Leadership and Cultural Intelligence in Space Exploration  27:01 The Role of Solo Med Solutions in Global Space Collaboration  39:10 Gender and Space: Addressing Gender-Specific Challenges in Space Exploration  43:28 The Space Conundrum and the Role of NASA We'd like to thank our sponsors: AG3D Printing (go to ag3d-printing.com to learn more & start 3D printing today!) Support the podcast: • Buy a 3D printed gift from our shop - http://ag3dprinting.etsy.com Today In Space Merch: James Webb Space Telescope Model (3DPrinted) https://ag3dprinting.etsy.com/listing/1839142903 SpaceX Starship-Inspired Rocket Pen (3DPrinted) https://ag3dprinting.etsy.com/listing/1602850640  • Get a free quote on your next 3D printing project at http://ag3d-printing.com • Donate at todayinspace.net

The post Lisa Carlin on AI in strategy execution, participative strategy, cultural intelligence, and AI's impact on consulting (AC Ep27) appeared first on Humans + AI.

Most entrepreneurs chase strategy, hustle, and visibility, but overlook the one advantage they already carry: their culture. When you know how to translate your lived experience into market intelligence, your business doesn't just grow. It becomes unstoppable.This week, we revisit one of the most downloaded and transformative episodes of Amiga Handle Your Shit, my conversation with the brilliant Liliana Gil Valletta. Liliana is a former corporate executive turned global entrepreneur, Cultural Intelligence® pioneer, and business commentator whose insights are reshaping how brands understand diverse markets. Born in Colombia, she arrived in the U.S. at seventeen without speaking a word of English, yet built a career that broke ceilings most people never reach.Today, she is the co-founder of CIEN+ and Human Dot Plus, as well as CEO and co-founder of the Culture+ Group. Her story is not just about rise. It is about intention. It is about refusing the victim narrative, stepping into uncomfortable spaces, and owning the power of identity as a business asset.Tune in to Episode 260 of Amiga, Handle Your Shit, and learn how Cultural Intelligence® was born, why your background is your competitive edge, and how to stop shrinking in rooms that need your voice. You'll also hear Liliana's insights on navigating the dark side of corporate success, how to market effectively to diverse audiences, how to face fear in pivotal moments, and her top strategies for handling your s#it as a Latina entrepreneur.In This Episode, You Will Learn:• Why Liliana's early years “solita” shaped her leadership and grit (4:50)• The hidden truth about reaching the top of the corporate ladder (8:10)• Why rejecting the victim mentality changes everything (13:30)• How Cultural Intelligence® was born and why it matters now more than ever (21:00)• How to respond when life hands you a “face the bear” moment (30:20)• Liliana's top strategies for how amigas can handle their s#it and lead boldly (40:00)Connect with Liliana Gil Valletta:InstagramLinkedInYouTubeCulture+ Group websiteLet's Connect!WebsiteFacebookInstagramLinkedInJackie Tapia Arbonne's websiteBook: The AMIGA Way: Release Cultural Limiting Beliefs to Transform Your Life Hosted on Acast. See acast.com/privacy for more information.

When I learnt that past guest Renae Ninneman runs a business providing cultural intelligence assessments and intercultural training I was immediately fascinated. And when Renae offered to guide me through a CQ - cultural intelligence - assessment complete with a debrief, and was happy to record it so I could share some on the podcast, I was thrilled! Cultural differences have captivated me particularly strongly since I began teaching in Japan in 2001, when I had a perfect opportunity to learn many of the nuances of cultural differences in my conversational lessons with students. In this episode, Renae discusses the results of my CQ assessment and we also talk about what to do with this knowledge - taking it beyond just a point of interest to help with communication in all kinds of situations, including when meeting people of different cultures on your travels. Links: Renae Ninneman - Beyond Tourism: Cultural Travel and Training - https://www.goingbeyondtourism.com/ Renae on Instagram - https://www.instagram.com/goingbeyondtourism Renae on TikTok - https://www.tiktok.com/@beyond_tourism Join our Facebook group for Thoughtful Travellers - https://www.facebook.com/groups/thoughtfultravellers Join our LinkedIn group for Thoughtful Travellers - https://notaballerina.com/linkedin Sign up for the Thoughtful Travellers newsletter at Substack - https://thoughtfultravel.substack.com Show notes: https://notaballerina.com/374 Support the show: https://thoughtfultravel.substack.com/See omnystudio.com/listener for privacy information.

How well do you really understand the people you lead? Nathaniel Chapman and Charmaine Reid dive into cultural intelligence and why it's essential for modern leaders. From communication differences to trust styles, this episode reveals simple shifts that make global teams work better together.Follow Impel TalentLinkedIn: Impel TalentTwitter: @ImpelTalentFacebook: @Impel TalentInstagram: @ImpelTalentJoin us for illuminating discussions, practical insights, and a roadmap for thriving in an ever-shifting world. Subscribe now and join the conversation as we break new ground in leadership excellence!

Cultural intelligence strategist Scott Ketterson joins me for a high-level conversation about the information war reshaping modern society. Drawing on his background in cultural analysis, narrative design, and influence architecture, we explore how power now operates through perception, belief, and meaning. Together, we map out the mechanics of narrative warfare — how institutions, platforms, and state actors engineer stories, shape cultural identity, and compete for cognitive territory in ways the public rarely sees but constantly experiences.We also break down the newly announced AI Genesis Mission — the executive order issued by President Trump to accelerate national AI deployment. Ketterson and I discuss what this move signals, how rapid integration of AI into government and industry will reshape human society and reshape the relationship between humans and machines. This is an advanced, practitioner-level conversation about power, culture, and the technologies now steering both.See part 2 on Substack at https://SarahWestall.Substack.com

Cultural intelligence strategist Scott Ketterson joins me for a high-level conversation about the information war reshaping modern society. Drawing on his background in cultural analysis, narrative design, and influence architecture, we explore how power now operates through perception, belief, and meaning. Together, we map out the mechanics of narrative warfare — how institutions, platforms, and state actors engineer stories, shape cultural identity, and compete for cognitive territory in ways the public rarely sees but constantly experiences.We also break down the newly announced AI Genesis Mission — the executive order issued by President Trump to accelerate national AI deployment. Ketterson and I discuss what this move signals, how rapid integration of AI into government and industry will reshape human society and reshape the relationship between humans and machines. This is an advanced, practitioner-level conversation about power, culture, and the technologies now steering both.Links and Offers:See exclusives at https://SarahWestall.Substack.comProtect your assets with a company you can trust - Get the private & better price list - Go to https://SarahWestall.com/MilesFranklinBuy Exercise Mimicking & Muscle Building Peptide SLP-PP-332 at https://www.limitlesslifenootropics.com/product/slu-pp-332-250mcg-60-capsules/?ref=vbWRE3JCopyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.Disclaimer: "As a journalist, I report what significant newsmakers are claiming. I do not have the resources or time to fully investigate all claims. Stories and people interviewed are selected based on relevance, listener requests, and by suggestions of those I highly respect. It is the responsibility of each viewer to evaluate the facts presented and then research each story furtherSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this conversation, hosts Joel Lawrence and Matt Kim speak with Gerald Hiestand—senior pastor of Calvary Memorial Church and co-founder of the Center for Pastor Theologians—about cultural intelligence and the work of preaching. Drawing from his ministry in the diverse and politically complex context of Oak Park, Illinois, Gerald describes the challenges and opportunities of engaging culture thoughtfully from the pulpit. He reflects on how pastors can understand the visible and invisible layers of culture, avoid the “ditches” on either side of cultural and political extremes, and use cultural “types” as pathways that point people toward the gospel. The discussion explores how preaching can form a theological vision of culture, how to love congregations well by understanding their varied backgrounds, and how pastors can navigate political tensions with a Christ-centered framework. Gerald also shares personal reflections on growing in pastoral confidence, learning to give clearer admonition with less scaffolding, and shepherding faithfully through turbulent cultural seasons.Living Church - Awe and Presence

Send us a textIn global teams, most misunderstandings don't come from English mistakes – they come from clarity. You can say something that feels clear to you, but people in other cultures may hear it in a completely different way. In this episode, we look at why this happens, why “yes” doesn't always mean yes, and why some people expect every detail in writing while others rely on context and tone.You'll learn four practical tools to make your message easier to understand in any culture: asking better questions, recapping decisions, making your intentions clear, and creating space for honest answers. These simple habits help you avoid rework, mixed messages, and confusion and help you communicate with more confidence at work.Speak up, be heard, get promoted. Imporve your communication skills with a Talaera coach. https://offers.talaera.com/busines-english-coaching-programs

In this podcast episode, I'm celebrating a very special moment: my book, Become a Global Leader, launched last week and has already become a best-seller in Career Advancement and Professional Development! This episode focuses on the final and, in my view, most important pillar of my book: Connecting across Cultures with Cultural Intelligence. In today's world, AI and technical skills and fluency are of course vital, but what truly sets great global leaders apart is the ability to connect with others, communicate genuinely in conversations that show their human side, and connect in meaningful relationships across cultural boundaries. This episode explores why human connection is a superpower, the challenge in communication overload and collaboration tools, and highlights the key skills that make a real impact in connection. What you will learn in this episode: Why connecting with others, human to human, is a fundamental leadership superpower. How Cultural Intelligence can help you go beyond awareness to action. The reason why non-verbal communication can amplify your communication and impact, even virtually. Why genuine conversations are not only good for people, but also drive results. How intentional are you with the way you connect with people? Where could cultural intelligence help you connect better with your team? If you haven't got your copy of my book, Become a Global Leader, now is the time. It's packed with practical strategies and activation exercises designed to elevate your visibility, influence, impact and connection globally. Get your copy here https://culturecuppa.com/book/ I'd also love to hear how this episode and the book resonate with you. Reach out to me on LinkedIn at Victoria Rennoldson, or leave a review on Amazon to help others discover the book. Resources: Buy my new book, Become a Global Leader:https://culturecuppa.com/book/ Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson

CMO's Katherine Melchior Ray & Nataly Kelly dive deep into the nuances of global marketing . Both are experienced global CMOs and authors of the book 'Brand Global, Adapt Local.' They share their insights on the complexities and rewards of building a brand that balances global consistency with local relevance. From discussing their extensive backgrounds in various industries to examining successful case studies like Kit Kat and Kerry Gold, Katherine and Natalie offer valuable frameworks and strategies for marketers aiming to expand globally. This episode is brought to you by Tracksuit, the affordable brand tracking dashboard covering over 25 countries. Tune in to learn about the challenges and rewards of global marketing, the importance of cultural intelligence, and the role AI might play in the future of marketing. Don't forget to leave a review and share this episode with your marketing community!02:35 Katherine's Global Marketing Experience04:32 Natalys Background and Contribution05:18 The Power of Global Connections08:31 Foundations of Marketing and Branding09:40 Cultural Intelligence and AI Limitations10:31 Localisation and Cultural Nuances15:14 Organisational Attitude and Flexibility16:35 Proximity Bias in Large Economies17:49 Freedom Within a Frame Framework19:04 Kit Kat's Global Strategy20:46 Kerry Gold's Adaptation to US Market22:05 Global Brand Consistency26:33 The Impact of AI on Global Branding28:23 Cultural Nuances in Marketing29:36 Anecdotes and Lessons LearnedBuy the book https://www.amazon.ie/Brand-Global-Adapt-Local-Cultures/dp/1398619825 Hosted on Acast. See acast.com/privacy for more information.

In this episode, I talk with Julia Middleton, founder of Women Emerging, about how women everywhere are redefining what it means to lead. Julia shares how her global “expeditions” help women discover their own authentic way of leading and introduces her Four E's framework — Essence, Elements, Expression, and Energy. We explore why traditional models of leadership don't always fit women, how to lead in alignment with who you are, and the courage it takes to lead your way in systems not designed for you.

In public relations, success often depends on one quiet skill: knowing how to adapt. The best communicators read the room, sense the temperature, and adjust their tone without losing their message. In this episode, we explore what it really means to be a PR chameleon – someone who can blend into the cultural landscape enough to connect, yet still stand out enough to be remembered. Jessica Hope, founder of Wimbart, has built one of Africa's most respected tech PR agencies by mastering that balance. From WhatsApp-based storytelling to navigating privilege, identity, and power across 54 distinct markets, Jessica reveals how empathy, adaptability, and emotional intelligence have become the true currencies of influence in global communications. Listen For4:36 How Do You Break the “One Africa” Myth in PR?7:40 What Is Emotional Intelligence in African Business?9:22 How Do Comms Channels Differ in Africa?12:06 Should Brands Adjust Their Values in Africa?16:26 What's Africa's Media Landscape Really Like?18:30 Answer to Last Episode's Question from Jo JamiesonGuest: Jessica Hope, WimbartWebsite | Contact Page | Email | LinkedIn | X | InstagramChimamanda Ngozi Adichie Ted Talk Farzana mentionedhttps://www.youtube.com/watch?v=D9Ihs241zeg  Rate this podcast with just one click Follow Farzana on SubstackFollow Doug on SubstackCurzon SubstackStories and Strategies WebsiteCurzon Public Relations WebsiteAre you a brand with a podcast that needs support? Book a meeting with Doug Downs to talk about it.Apply to be a guest on the podcastConnect with usLinkedIn | X | Instagram | You Tube | Facebook | Threads | Bluesky | PinterestRequest a transcript of this episodeSupport the show

Get early access to all of the 2025 RENEW Gathering Breakout Tracks: https://reallifetheologypodcast.supercast.com/  Visit RENEW.org for great resources on Disciple Making and Theology.  Today's episode will help us understand the profound impact of cultural intelligence on the growth and adaptation of the Latino Christian community within diverse and evolving urban centers in the United States. The provided script titled "Latino Christian Movement" features a discussion and workshop led by Alex Diaz, the campus pastor at Trader Point Christian Church's Midtown campus. The episode focuses on cultural intelligence and the growth and adaptation of the Latino Christian community in the United States. Alex begins by introducing himself, sharing his background of immigrating from Venezuela to the U.S. and detailing his ministry journey across several states. He highlights significant demographic changes in cities like Indianapolis, depicting the rise in Latino populations and the proliferation of Hispanic restaurants even in traditionally white supremacist areas. The core of the workshop hinges on the concept of cultural intelligence, which is described as the ability to function effectively in culturally diverse settings. Alex explains the rapid demographic shifts occurring in the U.S., showcased by census data, and how these shifts indicate a future where urban centers will predominantly consist of minority communities, particularly Hispanic and multiracial groups. He emphasizes the importance of adapting church practices to reflect current and anticipated demographic realities, noting common misconceptions and anxieties about cultural change. Alex is joined by Pastor Miguel Lara of White River Christian Church, who shares his journey from Venezuela to the U.S., focusing on his experiences in leading a Hispanic ministry within a predominantly Anglo church. Miguel underscores the value of mutual respect, shared meals, and activities in fostering cross-cultural friendships and unity. He highlights various outreach programs, including sports ministries, marriage seminars, and mentoring initiatives, which have successfully integrated Hispanic members into the church community. Pastor Miguel also details practical steps his church has taken to serve and grow their Hispanic congregation, such as bilingual online presence, ESL programs, and culturally relevant outreach like the music program “Elma,” inspired by a similar initiative in Venezuela aimed at keeping youth engaged through orchestral music. Throughout the episode, multiple facets of building and sustaining multicultural congregations are discussed, including the importance of friendship, learning from each other, and leveraging existing church structures and processes. In conclusion, Alex and Miguel's stories highlight the broader strategic and operational measures necessary for churches to adapt to and embrace cultural diversity. They underline the inevitable demographic changes sweeping the U.S. and the need for churches to develop cultural intelligence as part of their mission to effectively minister to increasingly diverse communities.

Can customer success strategies be replicated across different regions and cultures? In this episode, we sit down with Jomilsa Sousa, a Customer Success Manager based in Dubai, to explore why standardized playbooks often fall short in international markets.Jomilsa shares her firsthand experience contrasting customer success approaches between the UK and the Middle East, revealing how communication preferences, relationship-building expectations, and client engagement vary dramatically across regions. From tech-driven approaches in some markets to high-touch, personal interactions in others, she explains why adaptability and human connection trump rigid frameworks.Key topics include:

Do your Hispanic crews trust you—or are you unknowingly creating resentment, risk, and delays on your job site? Many construction leaders default to task-based trust without realizing that different cultures build trust in different ways. This leads to miscommunication, accountability issues, and slow performance—all of which can sabotage your leadership without you even knowing it. In this episode you will: Learn why your leadership style may be unintentionally creating resistance to change. Discover how cultural intelligence builds stronger teams, safer job sites, and faster schedules. Walk away with one simple action that builds trust without costing time or money. Press play to learn how cultural intelligence can eliminate confusion, improve accountability, and help you lead your team better—starting today.    This episode is brought to you by The Simple Sales Pipeline® —the most efficient way to organize and value any construction sales rep's roster of customers and prospects in under 30 minutes once every 30 days. *** If you enjoyed this podcast, please leave a review on Apple Podcasts. Your feedback will help us on our mission to bring the construction community closer together. If you have suggestions for improvements, topics you'd like the show to explore, or have recommendations for future guests, do not hesitate to contact us directly at info@bradleyhartmannandco.com.  

Andre Banks, founder of NewWorld, unpacks how media, identity, and culture intersect—and what it means for modern marketing. Learn why cultural intelligence matters more than ever in building trust and relevance today.

Here's a question that'll flip your understanding of cultural intelligence in sales upside down: How do you win over a room full of skeptical Spanish teenagers when you're the obvious American outsider who barely speaks their language? That's exactly what Spencer Birmingham from Arkansas faced when he called into Ask Jeb. Fresh out of college with a marketing degree and an internship at International Paper under his belt, Spencer was heading to Spain for eight months as a language teaching assistant. His challenge? Figure out how to connect with Spanish students and "sell" them on American culture and the English language. What started as a simple question about gaining cultural perspective turned into a must-listen discussion of the universal principles of influence—principles that work whether you're closing deals in boardrooms or winning over teenagers in Spanish classrooms. The Universal Language of Human Connection Spencer had already absorbed one of the key lessons from Sales EQ—the brown paper bag of bread story about understanding what matters to your prospect. But he was struggling to see how those principles would translate across cultural and language barriers. Here's the breakthrough: The five core decisions people make before they buy into you—Do I like you? Do you listen to me? Do you make me feel important? Do you get me? Do I trust and believe you?—are universal. They transcend language, culture, and geography. Whether you're selling software to executives in Atlanta or teaching English to teenagers in Madrid, every human being makes these same emotional decisions before they'll open their hearts and minds to your message. The Listening Advantage That Trumps Language Barriers Most teachers (and salespeople) make the same fatal mistake: They walk in talking. They assume their job is to deliver information, share knowledge, and demonstrate expertise. Wrong approach. The secret weapon that works in every culture? Start by listening. Instead of walking into that Spanish classroom and immediately launching into English lessons, what if Spencer started by asking questions: "Tell me something about yourself that not many people know. What are your biggest challenges with English? Why do you want to learn this language?" This approach leverages what we know about human psychology in complex sales: When you listen first, you accomplish three critical things simultaneously. First, you demonstrate likability through genuine interest. Second, you prove you're actually listening—the foundation of all trust. Third, you make people feel important, which is the most insatiable human need. Speaking Their Language (Even When You Don't) Here's where it gets fascinating. Spencer worried about the language barrier, but that's actually his biggest opportunity. The language that matters most isn't Spanish or English—it's the language of being a teenager in Spain. It's the language of their challenges, their dreams, their world. When Spencer takes what they share about themselves and incorporates it into his lessons, suddenly he's not the outsider trying to force American culture on them. He becomes the person who gets them. "Remember when you told me about your soccer tournament? Let's practice describing that experience in English." Suddenly, English isn't a foreign concept—it's a tool for expressing what matters to them. This mirrors exactly what happens in complex sales. The most successful salespeople don't speak the language of their product features—they speak the language of their prospect's business challenges, industry pressures, and personal goals. The Power of Making People Feel Heard There's a reason why building trust through active listening is foundational to every sales methodology: It's the fastest way to move from outsider to trusted advisor. Spanish teenagers, like buyers everywhere, are drowning in noise. Everyone's talking at them—parents, teachers, social media.

Here's a question that'll flip your understanding of cultural intelligence in sales upside down: How do you win over a room full of skeptical Spanish teenagers when you're the obvious American outsider who barely speaks their language? That's exactly what Spencer Birmingham from Arkansas faced when he called into Ask Jeb. Fresh out of college with a marketing degree and an internship at International Paper under his belt, Spencer was heading to Spain for eight months as a language teaching assistant. His challenge? Figure out how to connect with Spanish students and "sell" them on American culture and the English language. What started as a simple question about gaining cultural perspective turned into a must-listen discussion of the universal principles of influence—principles that work whether you're closing deals in boardrooms or winning over teenagers in Spanish classrooms. The Universal Language of Human Connection Spencer had already absorbed one of the key lessons from Sales EQ—the brown paper bag of bread story about understanding what matters to your prospect. But he was struggling to see how those principles would translate across cultural and language barriers. Here's the breakthrough: The five core decisions people make before they buy into you—Do I like you? Do you listen to me? Do you make me feel important? Do you get me? Do I trust and believe you?—are universal. They transcend language, culture, and geography. Whether you're selling software to executives in Atlanta or teaching English to teenagers in Madrid, every human being makes these same emotional decisions before they'll open their hearts and minds to your message. The Listening Advantage That Trumps Language Barriers Most teachers (and salespeople) make the same fatal mistake: They walk in talking. They assume their job is to deliver information, share knowledge, and demonstrate expertise. Wrong approach. The secret weapon that works in every culture? Start by listening. Instead of walking into that Spanish classroom and immediately launching into English lessons, what if Spencer started by asking questions: "Tell me something about yourself that not many people know. What are your biggest challenges with English? Why do you want to learn this language?" This approach leverages what we know about human psychology in complex sales: When you listen first, you accomplish three critical things simultaneously. First, you demonstrate likability through genuine interest. Second, you prove you're actually listening—the foundation of all trust. Third, you make people feel important, which is the most insatiable human need. Speaking Their Language (Even When You Don't) Here's where it gets fascinating. Spencer worried about the language barrier, but that's actually his biggest opportunity. The language that matters most isn't Spanish or English—it's the language of being a teenager in Spain. It's the language of their challenges, their dreams, their world. When Spencer takes what they share about themselves and incorporates it into his lessons, suddenly he's not the outsider trying to force American culture on them. He becomes the person who gets them. "Remember when you told me about your soccer tournament? Let's practice describing that experience in English." Suddenly, English isn't a foreign concept—it's a tool for expressing what matters to them. This mirrors exactly what happens in complex sales. The most successful salespeople don't speak the language of their product features—they speak the language of their prospect's business challenges, industry pressures, and personal goals. The Power of Making People Feel Heard There's a reason why building trust through active listening is foundational to every sales methodology: It's the fastest way to move from outsider to trusted advisor. Spanish teenagers, like buyers everywhere, are drowning in noise. Everyone's talking at them—parents, teachers, social media. But how many people are actually listening to them? When Spencer takes time to hear their stories, understand their challenges, and remember their dreams, he's giving them something rare: the feeling that they matter. And when people feel like they matter to you, the law of reciprocity kicks in. They want to give something back. At minimum, they'll give him their attention. More likely, they'll drop their emotional walls and give him a genuine chance. The Cultural Bridge Strategy Here's the advanced play: Use their language to build the bridge to your world. When Spencer discovers that Maria loves photography, he doesn't just teach her photography vocabulary in English. He asks her to describe her favorite photo in Spanish first, then helps her translate that passion into English. Now English isn't a foreign language—it's a way to share her passion with a wider world. This strategy works in sales too. The best salespeople don't pitch their solution in business jargon. They take what the prospect cares about most and show how their solution helps them achieve those specific goals. Building Global Influence Skills What Spencer doesn't realize yet is that this eight-month experience will become the foundation of elite-level influence skills that will serve him throughout his entire sales career. Every interaction in Spain—from family dinners to classroom conversations—becomes practice in reading people across cultural differences, adapting his communication style, and finding common ground with people who seem completely different from him. These are the exact skills that separate good salespeople from great ones. The ability to walk into any room, with any group of people, and quickly build rapport and trust. The Compound Effect of Curiosity The final piece of Spencer's success strategy: Genuine curiosity about others' stories. Whether it's asking Spanish families about their traditions, learning from his students about their dreams, or understanding local customs, every conversation becomes an opportunity to practice the art of making others feel important. Research on what makes listening truly effective shows this skill compounds. The more you practice being genuinely interested in others, the more natural it becomes. You develop the patience to calm your mind and step into someone else's world—a skill that creates friends, builds trust, and opens doors everywhere you go. The Bottom Line Spencer's heading to Spain thinking he needs to learn how to teach English. What he'll actually learn is far more valuable: how to connect with anyone, anywhere, regardless of language or cultural barriers. The principles of Sales EQ aren't just for salespeople—they're for anyone who wants to influence, connect, and make a difference in other people's lives. Whether you're teaching teenagers in Spain or closing deals in corporate America, the fundamentals remain the same: Listen first, make people feel important, speak their language, and always remember that behind every interaction is a human being who wants to feel understood. That's how you win hearts. That's how you create influence. And that's how you turn any challenge into an opportunity for deeper connection. Want to master the art of prospecting across every platform? Buy The LinkedIn Edge and discover how to turn social selling into systematic revenue generation with both fast outbound prospecting and relationship-building sequences that actually convert.

How can cultural intelligence reshape the way leaders connect with diverse teams and foster inclusivity? This week I am joined by David Livermore, the renowned global thought leader and author of “Leading with Cultural Intelligence, the bestselling book on the topic. As we navigate the nuances of cultural intelligence, we explore its application across various cultural contexts and the importance of the four core capabilities: drive, knowledge, strategy, and action. Learn how traditional leadership traits may shift when viewed through different cultural lenses, and how biases can affect self-assessment of cultural competence. We also delve into the generational dynamics within teams, emphasizing the delicate balance between authenticity and adaptability, to ensure everyone can thrive without sacrificing their identity.Our episode takes a deep dive into the intricacies of cultural integration, particularly in global operations and mergers. David shares strategies for addressing politically sensitive topics and fostering open conversations that respect diverse perspectives. We navigate the challenges of remote work environments, where cultural differences are often magnified, and discuss how curiosity and openness are crucial for effective leadership. This episode reinforces the role of leaders in facilitating respectful and productive discussions, aligning with the mission of the Do Good to Lead Well podcast, to enhance understanding and growth through meaningful dialogue.What You'll Learn- The inspiration behind David's best-selling book, "Leading with Cultural Intelligence."- The four key components of Cultural Intelligence: motivation, knowledge, strategy, and action.- The impact of generational dynamics and authenticity in team settings.- Strategies for navigating cultural integration in global operations and mergers.- The crucial role of curiosity and openness in developing Cultural Intelligence.Podcast Timestamps(00:00) – What is Cultural Intelligence?(10:59) - Assessing Cultural Intelligence and Team Dynamics(20:58) – Navigating the Interplay Between Diversity and Authenticity(35:59) - Navigating Cultural Integration in Global Operations(45:27) – Curiosity: The Foundational Upon Which to Build Cultural IntelligenceKEYWORDSPositive Leadership, Cultural Intelligence, Diversity, Inclusion, Leading Global Teams, Authenticity, Generational Dynamics, Cultural Integration, Managing Remote Work, Curiosity, Openness, Respectful Conversations, Inclusive Leadership, Cultural Differences, Organizational Culture, Inclusive Environments, Managing Biases, Driving Positive Organizational Change, Leveraging Data, Unintended Consequences, Data-Driven Decisions, CEO Success

Welcome to the Arete Coach Podcast hosted by Severin Sorensen with an episode titled "Leading with Kindness: On Executive Coaching and Cultural Intelligence." In this episode, Severin engages with Dr. Krista Crawford, a distinguished Vistage Chair, speaker, consultant, professor, and leadership strategist. Krista holds a PhD in Organizational Management and is a Senior Professional in Human Resources (SPHR). With over 30 years of experience spanning human resources, organizational development, and executive leadership, she has significantly impacted leaders across corporate and nonprofit sectors. This episode was recorded on March 26th, 2025, via Zoom. Krista's journey into executive coaching and Vistage Chairing is as unique as it is inspiring. After decades in HR, where she led organizations with up to 8,000 employees, Krista transitioned into leadership coaching serendipitously during the COVID-19 pandemic. A neighbor introduced her to Vistage, leading to her eventual certification and the establishment of multiple peer advisory groups. Her career is deeply rooted in observing and addressing the human dynamics within organizations. Krista identified early the gaps in leadership development, particularly how some employees flourish while others feel disconnected. Her doctoral research focused on "social monitoring" and "cultural intelligence," exploring how individuals adapt and integrate into diverse cultural settings. Conducted in Belize with service-learning students, her research revealed that active engagement with local cultures significantly enhances cultural intelligence. Beyond her coaching, Krista serves as an adjunct professor at Virginia Tech and Champlain College, teaching leadership, ethics, and organizational development. She brings a rich blend of academic rigor and practical experience, leveraging her HR expertise, research acumen, and passion for continuous learning to guide executives and emerging leaders. Key Insights 1. The Art of Listening and Pausing Krista emphasizes the importance of listening to hear rather than listening to respond. In coaching, silence is a powerful tool, allowing clients to reflect deeply. She practices intentional breathing to create space for reflection and meaningful dialogue. 2. The Power of Vulnerability and Group Dynamics She highlights how vulnerability within peer groups fosters deeper trust and growth. Krista shared a pivotal moment when a group conflict tested cohesion; addressing it transparently strengthened the group's unity and resilience. 3. Job Crafting for Engagement Krista advocates for job crafting, encouraging leaders to engage employees in designing roles that align with their strengths and passions, thus enhancing satisfaction and retention. 4. Measuring Success Through Joy Joy serves as Krista's personal metric for professional fulfillment. She believes that work should bring joy and that leaders should reassess their roles when joy diminishes. 5. Use of Psychometrics and AI in Coaching Krista integrates tools like Wiley DiSC and various psychometric assessments to deepen understanding of team dynamics. She also creatively employs AI for ideation, content creation, and meeting preparation, demonstrating adaptability to emerging technologies. 6. Kindness and Continuous Learning as Guiding Values Krista's mantras of "kindness is underrated" and lifelong learning reflect her approach to leadership and coaching. She stresses the importance of being both kind and courageous in providing candid, constructive feedback. The Arete Coach Podcast explores the art and science of executive coaching. You can find more about this podcast at aretecoach.io. This episode was recorded on March 26, 2025 Copyright © 2025 by Arete Coach™ LLC. All rights reserved.