Podcasts about trust the one thing

What if I told you that while the world has undergone profound changes, our leadership approaches have remained largely stagnant? What if, instead of relying on hierarchical structures and top-down directives, leaders embraced a more effective approach based on trust and inspiration? In this episode of the Insight Out, I have the pleasure of sitting down with none other than Stephen M.R. Covey, a renowned author and an authority on leadership. We dive deep into the transformative power of trust and how it serves as a cornerstone of inspiration in leadership. Covey draws a stark contrast between the antiquated command and control style and the trust and inspire approach, which he passionately advocates for as being crucial in today's world, especially when dealing with knowledge workers. Throughout our conversation, Covey shares personal anecdotes and real-world examples that bring his concepts to life. Such examples are the leadership styles of Microsoft's CEO, Satya Nadella and the leadership approach of Zoom CEO Eric Yuan which epitomizes the principles we discuss. He then breaks down the three stewardships of a trust and inspire leader—modeling, trusting, and inspiring. Each of these plays a vital role in not just leading but empowering others to reach their full potential. Covey doesn't just leave us with theory; he offers practical advice on how to build agreements that lay the foundation for a collaborative and empowered workplace. Join us as we explore these insightful themes and let's uncover how trust and inspiration can reshape the landscape of leadership In this episode, you will learn the following: Leadership and its impact on individuals Shifting from command and control to trust and inspire leadership The principles of trust and inspire contrasted with command and control The importance of self-awareness and a shift towards trust and inspire leadership The barriers to becoming a trust and inspire leader The three stewardships of a trust and inspire leader: modeling, trusting, and inspiring In This Episode: [10:20] Tapping into untapped potential [18:08] Command and control vs. trust and inspire [20:37] Trust and inspire [25:02] Barriers to becoming a trust and inspire leader [35:23] Inspiring confidence in others [38:35] Trust as human motivation [40:17] Microsoft's Satya Nadella as a trust and inspire leader [41:32] Modeling behavior [43:54] Inspiring leadership [45:24] The power of trust [52:01] Building trust through Co-Creation [54:00] The leadership style of Eric Yuan, CEO of Zoom [55:02] The power of modeling in leadership [59:46] Stephen M.R. Covey's motivation for trust and leadership Notable Quotes  [21:07] "We light the fire within; that fire once lit can burn on for months, if not years, without the need for constant external stimuli." - Stephen M. R. Covey [22:10] "To operate with a command and control style is like trying to play tennis with a golf club; it's not relevant to the game being played."- Stephen M. R. Covey [36:25] “Leadership is communicating people's worth and potential so clearly. That they come to see it in themselves.” Billy Samoa] [47:22] "When you trust people, they grow, they develop, and they become their best selves because they develop new capabilities." - Stephen M. R. Covey [51:43] “I believe in our world today, not trusting is more often the greater risk.” Stephen M. R. Covey Resources and Links Stephen M. R. Covey https://trustandinspire.com/ https://www.linkedin.com/in/stephen-m-r-covey-6400191a5/ https://x.com/StephenMRCovey https://www.instagram.com/stephenmrcovey/?hl=en Billy Samoa https://www.instagram.com/billysamoa/ https://www.youtube.com/@BillySamoa https://www.linkedin.com/in/billysamoa/ Mentioned Books Trust and Inspire: How Truly Great Leaders Unleash Greatness in Others The SPEED of Trust: The One Thing that Changes Everything This is an encore episode and was originally published on April 26, 2024 Learn more about your ad choices. Visit megaphone.fm/adchoices

Captain Thomas describes the USS Carl Vinson as a "City at Sea," with 5,000 sailors and all the complexity and functions required to power a city. As Commanding Officer, he is responsible for leading the entire operation. He explains how he leads a diverse group of senior leaders and the communication frameworks he asks them to use, particularly in high-stakes situations—What, So What, Now What.   We discuss the importance of strong cross-team leadership, emphasizing his constant reminder that "anything affects everything on an aircraft carrier." Captain Thomas excels at simplifying complex conditions and communicating the mission clearly to his sailors, focusing on two main priorities: 1) combat readiness and 2) quality of life and service aboard the ship.   He also shares insights about his career journey and his commitment to mentoring and growing future leaders within his organization. Listeners will gain a deep appreciation for the leadership skills Captain Thomas has developed during his time in the Navy and will find his insights immediately applicable to their own industries.   During the episode, Captain Thomas refers to the following work: Speed of Trust: The One Thing that Changes Everything by Stephen Covey Team of Teams by General Stanley McChrystal The 21 Irrefutable Laws of Leadership by John Maxwell   Executive Access is produced by The Ideal Life, a platform that provides coaching, community, and content for people to grow both personally and professionally.

Avalanche is developing the world's first fusion microreactor, and it has $45M of investor backing from our friends at Congruent Ventures, Grantham, and Climate Capital. Brian has one of the more entertaining bios in climate tech. Here are snippets and a link: https://avalanchefusion.com/about/team/brian-riordan. He's an engineer hardwired to be “all-in”; he no dimmer switch and always chooses the red pill; wine-making, leather & wood workin', campin', bee keepin', farmin', salt-water lovin' father to four awesome kids who think he's an invulnerable jungle gym. In this episode, you'll learn these four important takeaways and much more. How they are reducing cost and regulatory hurdles often associated with conventional nuclear fission power The scale-up risks they avoid by building small The difference in transactional vs. authentic relationships Why you must get destroyed in the gym for mental health

This week, Ken and Grant are joined by Marc Dupont, founder of Mantle of Praise Ministries, a ministry concerned with revival and restoring a prophetic edge to the whole body of Christ. Marc and his wife Kim now reside in San Diego, CA. They have three grown children, Allie, Taylor and David.  Marc is also on staff at Foothills Christian Church in El Cajon, CA. His pastoral responsibilities include preaching at services and conferences and mentoring. Marc was on staff at the Toronto Airport Christian Fellowship from 1992 to the spring 1996. Marc's latest book, "Breakthrough in Times of Breakdown", talks about how there is divine help in times of turmoil, fantastic grace in times of suffering, and the Prince of Peace in any age of confusion. He is also locally involved with ministry on an ongoing basis with many different churches of various denominations. Ken and Marc have an in-depth conversation about what is happening in the church. Marc has been a guest on the podcast before, and you can listen to his first episode here.  So, You're Praying for Revival?  The IGNITION conference follows the FUSION conference to explore how we become God's partners in building a SUSTAINABLE MOVE of God in our generation. Join us in Nashville for Kingdom IGNITION! Registration is open. Click here for more information!  ⁠https://kingdomignition.org/ We long for your Faith to be encouraged and the fire of the Holy Spirit to ignite in your life by hearing these testimonies. We look forward to what God has in store for all of us living and working in His Kingdom as we prove to our World that "God is not a Theory." Thanks for watching God is Not a Theory, a podcast of Orbis Ministries. For more information, visit orbisministries.org. If you'd like to hear more from Ken or join the Orbis Ministries community, you can download the free Orbis Ministries mobile app here: https://get.theapp.co/kjwz. Check out Ken's book, On the Road with the Holy Spirit.  Partner with Orbis Financially Check out the Orbis School of Ministry at https://orbissm.com, or email our Registrar, Jo McKay, at jo@orbisminstries.org  Upcoming Orbis Ministries overseas ministry trips are posted behind the registration/login portal under the Events tab-Ministry Trips link on orbisministries.org. Do you want to join Ken's private God is not a Theory discussion group on Facebook? Please send a Facebook Direct Message to Bryan Orbis ALONG WITH a Friend Request asking to be added.  If you'd like to receive Ken's monthly prayer letter, please go to orbisministries.org and scroll down to the bottom right for "Prayer Letter Signup".  "A Prophet is a burden bearer." - Marc Dupont. "We are talking about a lifestyle where we practice holiness." - Marc Dupont. "As leaders, we reproduce who we are, not what we say." - Marc Dupont. "The organization's tone is set at the top with the leader." - Ken Fish.  "In the Bible, more blessings are promised to those who FEAR the Lord than those who LOVE the Lord." - Marc Dupont.  "God is the great I Am. We are the great I'm not." - Marc Dupont.  "We have been championing lawlessness." - Marc Dupont. "Pastors have a greater fear of offending someone, rather than sharing the truth." - Marc Dupont.  "The slippery slope is that our ministry to man eclipses our ministry to God." - Marc Dupont. "The time of slow-paced living is behind us. We have to create space to have quiet time with the Lord." Ken Fish  "We have to be in a relationship that keeps us accountable and will call out." - Marc Dupont. "There is no right way to do the wrong thing." - Ken Fish.  "God is cleaning the house and getting ready for a bunch of guests to be invited." - Marc Dupont.  "Let's make our hearts a resting place for the Holy Spirit." - Marc Dupont. The Speed of Trust: The One Thing that Changes EverythingThe Bait of SatanThe Awe of God

What if I told you that while the world has undergone profound changes, our leadership approaches have remained largely stagnant? What if, instead of relying on hierarchical structures and top-down directives, leaders embraced a more effective approach based on trust and inspiration? In this episode of the Insight Out, I have the pleasure of sitting down with none other than Stephen M.R. Covey, a renowned author and an authority on leadership. We dive deep into the transformative power of trust and how it serves as a cornerstone of inspiration in leadership. Covey draws a stark contrast between the antiquated command and control style and the trust and inspire approach, which he passionately advocates for as being crucial in today's world, especially when dealing with knowledge workers. Throughout our conversation, Covey shares personal anecdotes and real-world examples that bring his concepts to life. Such examples are the leadership styles of Microsoft's CEO, Satya Nadella and the leadership approach of Zoom CEO Eric Yuan which epitomizes the principles we discuss. He then breaks down the three stewardships of a trust and inspire leader—modeling, trusting, and inspiring. Each of these plays a vital role in not just leading but empowering others to reach their full potential. Covey doesn't just leave us with theory; he offers practical advice on how to build agreements that lay the foundation for a collaborative and empowered workplace. Join us as we explore these insightful themes and let's uncover how trust and inspiration can reshape the landscape of leadership In this episode, you will learn the following: Leadership and its impact on individuals Shifting from command and control to trust and inspire leadership The principles of trust and inspire contrasted with command and control The importance of self-awareness and a shift towards trust and inspire leadership The barriers to becoming a trust and inspire leader The three stewardships of a trust and inspire leader: modeling, trusting, and inspiring In This Episode: [01:22] Introduction to Stephen M.R. Covey [03:56] The Green and Clean Story [10:20] Tapping into untapped potential [18:08] Command and control vs. trust and inspire [20:37] Trust and inspire [25:02] Barriers to becoming a trust and inspire leader [35:23] Inspiring confidence in others [38:35] Trust as human motivation [40:17] Microsoft's Satya Nadella as a trust and inspire leader [41:32] Modeling behavior [43:54] Inspiring leadership [45:24] The power of trust [52:01] Building trust through Co-Creation [54:00] The leadership style of Eric Yuan, CEO of Zoom [55:02] The power of modeling in leadership [59:46] Stephen M.R. Covey's motivation for trust and leadership Notable Quotes  [21:07] "We light the fire within; that fire once lit can burn on for months, if not years, without the need for constant external stimuli." - Stephen M. R. Covey [22:10] "To operate with a command and control style is like trying to play tennis with a golf club; it's not relevant to the game being played."- Stephen M. R. Covey [36:25] “Leadership is communicating people's worth and potential so clearly. That they come to see it in themselves.” Billy Samoa] [47:22] "When you trust people, they grow, they develop, and they become their best selves because they develop new capabilities." - Stephen M. R. Covey [51:43] “I believe in our world today, not trusting is more often the greater risk.” Stephen M. R. Covey Resources and Links Stephen M. R. Covey https://trustandinspire.com/ https://www.linkedin.com/in/stephen-m-r-covey-6400191a5/ https://x.com/StephenMRCovey https://www.instagram.com/stephenmrcovey/?hl=en Billy Samoa https://www.instagram.com/billysamoa/ https://www.youtube.com/@BillySamoa https://www.linkedin.com/in/billysamoa/ Mentioned Books Trust and Inspire: How Truly Great Leaders Unleash Greatness in Others The SPEED of Trust: The One Thing that Changes Everything Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode is also available on YouTube: https://youtu.be/hR_gPGCKP2w We've all seen them. Pages and pages of barely readable text, full of legalese and jargon no one outside of lawyers understands. Why do we do this to ourselves and our sellers? This week, we are taking ideas and insights from Sarah Fox of 500 Words about why our contracts are sabotaging the relationships between seller and buyer. Sarah emphasizes the human aspect of contracts, promoting a relational approach over a legalistic one. She advises sales leaders to view agreements as sales tools that can help convert more clients, generate additional work, and strengthen relationships. What you'll learn: When do we want to start thinking about the agreements we will put in front of buyers.  What are the most common sticking points in the agreement process. Why most contracts are not at all about legal, but just doing deals. We want to hear from you! Sales leaders: What are the challenges you are faced with? Would you like some ideas on how to solve them? Hamish will shortly be releasing our first "Listener questions" episode and we want to hear from you! What's the burning question you want an answer to? What do you think of the show? Whatever your questions, comment on social media or email us at the address below, and we will possibly add your questions to future episodes.  Please submit your questions at: https://share.hsforms.com/1bauMW6liRNKbrZR0w6FPNwbn9ta Resources: Sarah Fox at 500 Words - https://500words.co.uk/ The Speed of Trust: The One Thing that Changes Everything - by Stephen M. R. Covey Connect with Hamish on LinkedIn:  https://www.linkedin.com/in/hamishknox/ Meet Hamish at a Sandler Summit: https://www.hamish.sandler.com/orlando Fathom: https://fathom.video/invite/72CZPA Humanic: https://app.humantic.ai/login/?referral_code=HamishKnox_SA

Maggie Peña is the Chief Experience Officer at Interlace Health (the next generation of FormFast), a 30 year old privately held healthcare IT firm that delivers scalable and cost-effective forms automation and eSignature solutions for healthcare organisations. She brings 22 years of experience in IT to her role and leads one third of Interlaces Health's employees.  With a fierce focus on customer satisfaction and retention, Maggie created and built Interlace Health's customer support team and its customer implementation strategy, she built out the company's fully Spanish-speaking team for project implementation, and ongoing customer support, and she has managed the company's managed services program to create efficiencies for customers. She believes in a proactive approach to customer service, and it shows with happy and successful customers. Under Maggie's leadership, Interlace Health currently has a 97.4% customer retention rate.  Maggie serves as a co-leader for the HIMSS Clinician Burden Reduction Task Force and was recently named Becker's 2023 Women in Health IT to Know list.   Questions • Could you share a little bit about your journey, how you got to where you are today. • Can you tell our listeners maybe three key things that you've done consistently that you believe has contributed to the success of achieving a 97.4% customer retention rate? • Can you tell us maybe some of the criteria that you use to select those customers? What type of customer do you look for to ensure that they are the ones that you're joining your counsel? • Now, could you also share with our listeners what is the one online resource, tool, website or app that you absolutely can't live without in your business? • Now we'd also like for you to share with us maybe one or two books that you've read. It could be a book that you read a very long time ago or even one that you read recently, but it has had a great impact on you. • As a customer, what are maybe three things that are critical for you to actually say, yes, this was a great customer experience. • Can you also share with our listeners, what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Are there are some key behaviours or competencies that you look for when you're hiring persons for those roles as customer support? • Where can listeners find you online? • Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track? This quote kind of helps to get you back on track. Do you have one of those? Highlights Maggie's Journey Me: So, just wanted to take some time before we jump into the meat of our conversation for you to share with our listeners a little bit about your journey. I know we would have read your bio, but we always like to ask the guests in their own words, if you could share a little bit about how you got to where you are today.   Maggie shared that it has been an interesting journey. When she started college, she wanted to be an accountant. But after her first accounting course, she quickly realized that was not her calling. So, the path that really paved her way to where she is today started in the financial industry during her junior year working part time for a local bank and the IT department, processing operations for almost 30 banks throughout the state, working with a Unisys mainframe and green screen terminals for the very first time. And she thinks she just might have dated herself, but that's okay.  So, all kidding aside, it was a great learning experience nonetheless. By then, she had switched majors and was now pursuing a degree in Computer Information Systems. And her time at the bank confirmed and validated her interest in technology and how we can use technology to automate processes to increase efficiencies and customer service as we knew it back then, now that customer experiences tends to be a newer word, back in the day, we were thinking at it as customer service.  She was lucky enough to stay at the bank for almost 7 years until the bank was acquired by an international bank with plans to move their IT operations someplace else. At that point, she knew that it was time to move on and look for something else. So, she joined a local health care system, also working in their IT department supporting the business and financial side of the hospital. After about a year, Interlace Health, formerly FormFast as said came into her life when the hospital purchased a forms automation solution. So, fast forward a couple of years, she had the opportunity to join the NRA Health team and have now been there for almost 13 years.   Key Strategies that Contributed to the Success of Achieving a 97.4% Customer Retention Rate Me: So, in your bio, it says that you've managed to achieve a 97.4% customer retention rate. Can you tell our listeners maybe three key things that you've done consistently that you believe has contributed to that success?    Maggie shared that at Interlace Health, they believe in putting people first, so that is their mission. They put people over paperwork, and it has reflected on the solutions that they provide their customers and the solution is that they innovate and so on, so forth. But even in the services, she has a belief that software alone doesn't cut it anymore, it just doesn't. Anyone can have a similar product or a similar solution as you, it really comes down to the level of service that you provide your customers and the experience that they encounter throughout the entire journey.  So, first and foremost, they put people first, always there for their customers, they have also built a dedicated team within the services department at Interlace Health, always to be their specialized in what they do, enabled to deliver personalized and attentive support to their customers, they are there with them, they understand their business, they understand their needs, and they're always available.  Again, to address it, regardless of what the need may be, the COVID pandemic was huge, it was terrible, but it was an opportunity for them to be there for their customers and continue providing the service, and not just the service, but continue providing the same level of service to enable them to continue providing the care that they needed to provide even more so during those difficult times.   And then three, they embrace feedback from their customers, the good, the bad, and the Ugly, like the saying. They're always there, they have established a Customer Success Council and it's composed of their most engaged, knowledgeable customers who advises on their products or solutions, they share the best practices. And quite frankly, they give candid feedback. It's not always what they want to hear, but at the end of the day is what they want to hear, because their feedback and their insights have helped make informed decisions as they improve their products and services. And they are pretty much the ones helping them guide their path forward as it comes to their products and services.   Criteria for Selecting Customers to Join Your Customer Success Council  Me: Now, in addition to those three things that has contributed to your customer retention rate being at 97.4%. And I know you mentioned a customer council that you say you use to guide you. Can you tell us maybe some of the criteria that you use to select those customers? What type of customer do you look for to ensure that they are the ones that you're joining your council?    Maggie shared that they offer various solutions. So, they try to get customers that are using different types of solutions, right? Because obviously, there's different needs that each solution addresses. First, they started with their internal team, and they asked them who are your champions? Who are your stellar contacts that are customers who know their products, they know it well, they're using it consistently and that's the criteria. It's also customers that are using their solutions successfully and consistently.  But they try to get customers who weren't using it as much or adopting it as they would like them to, to get involved, to tell them why, what are your challenges? What are your staff or your patients telling you about your solutions or their solutions in this case, that is keeping you from using it to its fullest potential?  So, it was really customers that were mostly engaged and customers that they have communication with, but not to the extent like the fully engaged ones, if that makes sense so that we could get both sides of the house, those that are using it a lot and those that are struggling for various reasons, they wanted to hear from them as well.   App, Website or Tool that Maggie Absolutely Can't Live Without in Her Business When asked about online resource that she cannot live without in her business, Maggie shared that she would say internally, Microsoft Teams. Prior to pandemic, Interlace Health, they've always been a remote company. So, mostly everyone was remote, she's been remote almost 13 years there. But since pandemic, she thinks Microsoft Teams have kept them very well connected not just internally but with their customers in the hospital setting, that is what they've seen use the most is Microsoft Teams. And then internally to keep track of their customers and their data and their metrics and so on, so forth. Everything that they need to know about their customers, they use Salesforce platform.   Books that Have Had the Biggest Impact on Maggie When asked about books that have had a great impact, Maggie shared that The Speed of Trust: The One Thing that Changes Everything by Stephen Covey. She loves that book and it's been a while, she's probably going to read it again. And the question got her thinking she needs to reread it again. But it's been a few years since she's read it. And she loves how it gives clarity into how trusted leaders do things differently, faster and at a lower cost. She's a true believer that trust drives everything, and how it produces better results. So, that's one.  And then the second one not so much a book, because he's got plenty of books, but John Maxwell, anything, everything John Maxwell, he's amazing. She first heard him 5 years ago at a Global Leadership Summit. The one thing that struck the most from that Summit was when he was talking about looking for ways to add value to people, he called it be an added value liver. Where he was talking about throughout the day, going from knowing to doing, from thinking and looking to making sure it's an action. And at the end of the day, ask yourself, “Did I add value to people today?”  Again, John Maxwell, he is someone who she constantly sees his videos, she's purchased some training, she even purchases trainings there at work for her direct reports as well to see and to encounter and to read and learn from his teachings. So, those are the two that she can think of.    As a Customer, Three Critical Things to Have a Great Customer Experience Me: Now I know as your role as a Chief Experience Officer at Interlace Health, you are focused on providing the service to your clients. But I'd like to flip the script a little and put you in the in the hotbox where you are the customer. So, when you think about your own interactions with organizations that you do business with, what are maybe three things that are critical for you to actually say, yes, this was a great customer experience.   Maggie stated that the sense of trust. She talked about trust, the book. So, she would say trust, transparency, and personalization, if she had to put it into just three words. This would be her top three that comes to mind right away.    Me: So, trust, transparency, and personalization.   Maggie stated that personal life experience, she's huge on that. Just, for example, even when she goes to restaurants, the first thing she looks at when the waiter approaches her is their name badge, because she wants to address them by their name. And she always does, it's just that personal touch and everything that we do, to her, that's very important.    Me: It's always the little things.   What Maggie is Really Excited About Now! When asked about something that she's excited about, Maggie shared that just with the new CXO role, she's excited about it because it's going to allow her to work with the entire organization on the customer journey from the initial awareness to implementation support and beyond. So, she's excited to continue creating a more holistic customer centric culture at Interlace Health, while developing and implementing a comprehensive customer experience strategy. And Yanique did the bragging, she (Maggie) was going to brag a little bit about their customer retention rate. So, that's also exciting for them at Interlace Health at the moment, which is that customer retention rate of 97.4%.   Key Behaviours or Competence for Hiring Customer Support  Me: Could you also share with us with, your customer support team that you had built out, how many persons are on that team?   Maggie shared that they have the team, they're thinking about everyone that's doing support, a good 10 people.   Me: So, you got 10 people on that support team. And so, I just wanted to know if there are some key behaviours or competencies that you look for when you're hiring persons for those roles.   Maggie shared that yes, they need competency, they need people that know what they know, that they're intelligent, and they know what's expected of them. But she looks more on attitude, because you can teach the skills that they need to know in order to support the customers. You'll teach them the product and the solutions and all the intricacies right of what they do. But the attitude, that is not something they can teach. So, she hires for attitude. And so, that's a big one for her.  At Interlace Health, they look for people who are motivated and you have to, in this remote world, you have to be self-motivated. We're no longer in front of other people to help us get through the day. So, you need self-motivated individuals, absolutely intelligent, competent people, but people that have the attitude, who are going to be there for their customers, because not every single call is a good call, and that's life. Some calls aren't always the best calls, but they want people who are going to have the attitude and turn a not so good call into a positive call at the end of the day while we're helping their customers resolve their problems.    Where Can We Find Maggie Online Website – https://interlacehealth.com/ LinkedIn - https://www.linkedin.com/in/maggiepeña/   Quote or Saying that During Times of Adversity Maggie Uses When asked about quote that she tends to revert to, Maggie shared that there's one that she has that she's used personally since a very young age. And that is simple, “If anyone else can do it, so can I.” and like she said, that since she can remember going through school, college, you name it, she's always had that in her mind if anyone else can do it, so can I.  Then she has a second one too as it relates to her professional setting at work and with her team as they're looking to do something new, whether it's a new process, a new approach to something, anything new that they're talking about doing, she always tells them, “Let's try it, what's the worst that can happen?” So, those are the two quotes that you'll hear her say quite a bit depending on the situation.   Me: Perfect. I love the second one, “Let's do it, what's the worst that can happen?”   Maggie stated, what's the worst that can happen? If it doesn't work, it wasn't working anyway.   Me: There's one that goes, “You miss all of the shots that you never take.” That quote kind of reminds me of that one.   Maggie, I just wanted to express our deepest gratitude to you for taking time out of your very busy schedule and hopping on this podcast with us today. And sharing about your journey as well as what your organization is doing and just how it is that you've been able to really make customer experience shine in your organization and achieve the high level of retention rate, how it is that you focus on ensuring that your customers are getting what they need, and not necessarily what organization wants to give them but you have something in place where you really use the voice of the customer on a regular basis. And you can see it manifest into your customer satisfaction and retention scores. So, thank you again for joining us today.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     The Speed of Trust: The One Thing that Changes Everything by Stephen Covey   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Today in our part 2 of 3 of the small series on trust, I dive into a bit more of the technical lessons that are important to consider when learning about trust. I've got some things to give you that might help on your journey as well!  I'll cite four authors throughout this brief conversation.. Charles Feltman, Stephen Covey, Paul Zak, and of course, Brené Brown. And I've broken out four key factors from The Thin Book of Trust that I think you'll appreciate. Enjoy! Resources The Thin Book of Trust, by Charles Feltman Stephen Covey, and two of his works in particular: The Speed of Trust: The One Thing that Changes Everything, and Trust and Inspire Paul Zak, author of The Trust Factor: The Science of Creating High Performance Companies and Braving the Wilderness: The Quest for True Belonging and the Courage to Stand Alone by Brené Brown. Thanks for listening, Stacie More episodes at StacieBaird.com.

In episode 7, Jenni, Trudy and Advita discuss what credibility means to them as individuals and how this can be interpreted to others.   What makes someone credible? How does someone build credibility with their audience?   Authenticity, integrity, likeability, trust – do these all play their part in making us credible?   Several tips and reading suggestions are shared within this podcast for you to take this conversation to your peers and discuss further.   To continue the conversation, share your thoughts and ideas, please connect via Twitter, Instagram or LinkedIn.  And finally, for regular news updates and details on our Coaching Retreat, subscribe to our newsletter here.   Links: Speed of Trust - Stephen M R Covey: The Speed of Trust: The One Thing that Changes Everything: Amazon.co.uk: Covey, Stephen M. R., Merrill, Rebecca R.: 9780743295604: Books   Previous episode where women are expected to perform? Leadership episode? Is that this one? Women In Leadership - Calm Edged Rebels   CER S6 Episode 1 - Building a Culture of Trust Building a Culture of Trust - Calm Edged Rebels   Redefining Communications Inspiring Goodies by Jenni Field Inspiring Goodies - reframing leadership, changing habits and finding quiet - Redefining Communications (redefiningcomms.com)   Redefining Communications Podcast S3 E10 How to know if leadership is for you Chaos to calm: How to know if leadership is for you S3 E10 - Redefining Communications (redefiningcomms.com)

In this episode, Jenni shares research into how to rebuild trust. She discusses how a lack of trust leads to chaos, what factors need to be considered and some insights from reading about trust and leadership. Jenni shares her advice to help you take action and go from chaos to calm, including the six elements of rebuilding trust.   Thank you for listening!   Keep the conversation going, ask questions and share your thinking by joining the Redefining Communications community, and connecting with Jenni on LinkedIn and Twitter.   Resources:   The Speed of Trust: The One Thing that Changes Everything by Stephen M. R. Covey https://uk.bookshop.org/books/the-speed-of-trust-the-one-thing-that-changes-everything/9780743295604?aid=9752   The Culture Code by Daniel Coyle https://uk.bookshop.org/a/9752/9781847941275   Blog: How long does it take to rebuild trust in the workplace. https://redefiningcomms.com/how-long-does-it-take-to-rebuild-trust-workplace/   Podcast: Chaos to Calm: Fear and Trust S1 E5 https://redefiningcomms.com/podcast/chaos-to-calm-fear-and-trust-s1-e5/   Blog: Trust and narrowing the say-do gap https://redefiningcomms.com/trust-and-narrowing-the-say-do-gap/   Blog: Psychological safety and trust are not the same thing https://redefiningcomms.com/psychological-safety-and-trust-are-not-the-same-thing/   Podcast: Chaos to Calm: Building trust and credibility S2 E7 https://redefiningcomms.com/podcast/chaos-to-calm-building-trust-and-credibility-s2-e7/

In part two of the episode, Charlie continues his conversation with Stacey McCormick, Broad River Retail Senior VP of Retail Performance. They dive into the details of career paths at the River, how a unique structure exists at every level, and the idea and the motivation behind the paths. Charlie and Stacey also discuss programs at the River that help Memory Makers in retail accelerate to being promoted and performance-based bonus goals - how the bonuses are arranged and attained. Finally, Stacey shares who have been influential and what his support system looks like at work and in his personal life.   This episode on YouTube: https://youtu.be/pcEyHtb-7GQ    Books Stacey recommends: Pre-Suasion: A Revolutionary Way to Influence and Persuade by Robert Cialdini - https://www.amazon.com/gp/product/B01C36E2YS/  Go For No! Yes is the Destination, No is How You Get There by Richard Fenton - https://www.amazon.com/Yes-Destination-How-You-There-ebook/dp/B00507TDJM/  The SPEED of Trust: The One Thing that Changes Everything by Stephen Covey - https://www.amazon.com/SPEED-Trust-Thing-Changes-Everything-ebook  The Road Less Stupid: Advice from the Chairman of the Board by Keith J. Cunningham - https://www.amazon.com/Road-Less-Stupid-Advice-Chairman-ebook  The Advantage: Why Organizational Health Trumps Everything Else In Business by Patrick M. Lencioni - https://www.amazon.com/Advantage-Organizational-Everything-Business-Lencioni-ebook 

In part two of the episode, Charlie continues his conversation with Stacey McCormick, Broad River Retail Senior VP of Retail Performance. They dive into the details of career paths at the River, how a unique structure exists at every level, and the idea and the motivation behind the paths. Charlie and Stacey also discuss programs at the River that help Memory Makers in retail accelerate to being promoted and performance-based bonus goals - how the bonuses are arranged and attained. Finally, Stacey shares who have been influential and what his support system looks like at work and in his personal life.   This episode on YouTube: https://youtu.be/pcEyHtb-7GQ    Books Stacey recommends: Pre-Suasion: A Revolutionary Way to Influence and Persuade by Robert Cialdini - https://www.amazon.com/gp/product/B01C36E2YS/  Go For No! Yes is the Destination, No is How You Get There by Richard Fenton - https://www.amazon.com/Yes-Destination-How-You-There-ebook/dp/B00507TDJM/  The SPEED of Trust: The One Thing that Changes Everything by Stephen Covey - https://www.amazon.com/SPEED-Trust-Thing-Changes-Everything-ebook  The Road Less Stupid: Advice from the Chairman of the Board by Keith J. Cunningham - https://www.amazon.com/Road-Less-Stupid-Advice-Chairman-ebook  The Advantage: Why Organizational Health Trumps Everything Else In Business by Patrick M. Lencioni - https://www.amazon.com/Advantage-Organizational-Everything-Business-Lencioni-ebook 

In This Episode:  There are plenty of home security companies out there that will alert you when someone has already begun breaking into your house. But what if that approach was actually the opposite of how to stop crime? What if preventing crime from happening in the first place requires something different than the market is accustomed to? Our latest guest, Dave “Selly” Selinger, has been building a company that answers those questions. After working directly with Jeff Bezos and launching a multi-billion real estate brokerage, Redfin, Dave is now revolutionizing the home security industry with his latest venture, Deep Sentinel. Tune into the full episode for more about the core problem Dave's company is solving, how his business's approach is so different from traditional security companies, why profit margin isn't always the biggest driver of a company's success, and some of Dave's tactics that have helped him get ahead in business and in life.  Here's a Glimpse of What You'll Learn:  More about Dave's company, Deep Sentinel, and how it's turning the home security industry on its head by using “deep learning” AI technology How being a “tech geek” has driven Dave's career, and why he fell in love with the concept of deep learning AI as a tool to do good in the world Details about Dave's strategic plan for Deep Sentinel, and why the company's profit margin is so drastically different from the profit margins of a company like ADT The top obstacle Dave struggles with in his business The lessons Dave learned working at Amazon and Redfin, and how he uses them in his career now Why data is more important than ego The power of speed-reading, and how it helped Dave get ahead at Stanford Dave's advice for running weekly meetings that actually get things done The most important measure of success for Deep Sentinel How Dave measures success in his personal and family life The most impactful failures in Dave's life  Resources Mentioned in This Episode: Dave's company, Deep Sentinel Dave Selinger on LinkedIn Deep Sentinel on Twitter Deep Sentinel on Facebook Deep Sentinel on Instagram “The Seven Principles for Making Marriage Work” by John M. Gottman and Nan Silver “Good to Great: Why Some Companies Make the Leap and Others Don't” by Jim Collins “The SPEED of Trust: The One Thing that Changes Everything” by Stephen M.R. Covey 40 Strategy Contact 40 Strategy Carl J. Cox on LinkedIn Short bio: Meet Dave “Selly” Selinger. After working directly with Jeff Bezos and launching a multi-billion real estate brokerage Redfin, he's now revolutionizing the home security industry with his latest venture – Deep Sentinel. Picture: attached Book Titles (if applicable): n/a Website: https://www.deepsentinel.com/ LinkedIn: https://www.linkedin.com/in/selly/ Twitter: https://twitter.com/deep_sentinel Facebook: https://www.facebook.com/deepsentinel/ Instagram: https://www.instagram.com/deepsentinel/

Learning and growing as a school leader through reflection, training, and experience is a professional choice. One powerful way to improve is through reading great books, which is why we feature a couple each month. Our aim is to link our suggested reading to our theme for the month. This month we are completely focused on trust. Kudos to you for picking yourself to grow and improve. This month we chose to dive deep into one book that every school leader needs to read and read again, The Speed of Trust. Featured Author: Stephen M.R. Covey Featured Book: Speed of Trust: The One Thing that Changes Everything Let us first say that we love this book and believe that should be on every leader's desk. This is not a one time read but rather a book to refer to for guidance and inspiration. Some books deserve an annual read…this is one of them. You can also check out our blog on the topic of trust and our interview with Stephen M.R. Covey himself. An important aspect of the book for note taking and continual reference are the 13 Behaviors of a High Trust Leader. We love this chart from the University of North Texas Health Science Center because it crystallizes each behavior, what it is and is not. We particularly like the counterfeit column because it precisely describes the behavior of the individual who is not operating as a high trust leader. An additional element of the book that we discussed in our review was the final section. This part of the book deals with instilling and inspiring trust, which is desperately needed right now. Listening to fully understand people, what they're experiencing, and gaining clarity on issues is crucial for leaders who want to inspire trust. This doesn't mean that school leaders always have the answers to problems they're willing to hear, but by understanding someone clearly, you are in a better position to make that determination. What you'll often discover is that listening alone does help the situation. That said, if there is an opportunity to make a commitment and work toward a solution, then listening intently also provides a perfect opportunity to build trust by keeping and honoring the commitment. We always like to leave our audience with a #ReadThisSeries tip for readers, and this month we encourage leaders to read this book with your teams. Speed of Trust is not a book that school leaders should read alone. We encourage you to create a book study group and discuss the content and how to apply it with others. Let us know what you're reading by contacting us at contact@theschoolhouse302.com. And don't miss our leadership newsletter every week by subscribing on the site. We can't wait to hear from you. Joe & T.J. This blog post was brought to you by GhostBed, a family-owned business of sleep experts with 20+ years of experience. With 30K+ 5-star reviews, you can't go wrong with GhostBed. Their mattresses are handcrafted, and they come with a 101-night-at-home-sleep trial. For a limited time, you can get 30% by using our code — SH302 — at checkout. And, even if you tell someone about GhostBed, you can earn a $100 referral reward. Go to Ghostbed.com today and use SH302 at checkout.

Frank Slootman currently serves as Chairman and CEO at Snowflake and has over 25 years of experience as an entrepreneur and executive in the enterprise software industry. Prior to Snowflake, Frank served as CEO and President of ServiceNow taking the company from around $100M in revenue, through an IPO, to $1.4B. Before ServiceNow, Frank served as President of the Backup Recovery Systems Division at EMC following the acquisition of Data Domain Corporation/Data Domain, Inc., where he served as the CEO and President, leading the company through an IPO to its acquisition by EMC for $2.4B. You must check out Frank's book, Amp It Up. It can already be pre-ordered here. In Today's Episode with Frank Slootman You Will Learn: 1.) Narrow the Focus, Increase the Quality: How does Frank determine what to focus on? What does the prioritisation process look like? What one question does Frank ask his team to ensure they are focused? What are the best answers? What are the worst? When should you change focus? 2.) When There is Doubt, There is No Doubt: What does Frank mean by this? What does it apply to? When is there nuance? How long does Frank give people who are underperforming? How does he communicate their underperformance to them directly but productively? What is the right way to fire someone? Why are performance reviews BS? 3.) Make The Good People Great: How does Frank get the very best out of his teams? How does he make the good great? How does he use compensation and equity structures to supercharge his teams? How does Frank set stretch targets that are both ambitious but also attainable? 4.) The Art of Leadership and Board Management: Why does Frank believe every CEO should be anxious? How has Frank changed as a leader over time? What is the biggest mistake founders make when it comes to board management? How can founders actively manage and control their board? Item's Mentioned In Today's Episode with Frank Slootman Frank's Favourite Book: Courage Is Calling: Fortune Favours the Brave, The Speed of Trust: The One Thing that Changes Everything

In this Episode, I will be reviewing “The Speed of Trust, The One Thing That Changes Everything” By Stephen M. R. Covey. This audible book will teach You that trust is the one thing that We all need to keep things moving, smoothly. The Five Waves Of Trust: The First Wave of Trust is Called Self Trust The Second Wave of Trust is Relationship Trust The Third Wave of Trust Is Organizational Trust The Fourth Wave of Trust is Market Trust The Fifth Wave of Trust is Trustworthiness *To find out more about this audible book, Go To: www.audible.com and download this audible book, or go to www.speedoftrust.com for more information about the Author. *Remember To Subscribe to this Podcast on Your favorite Podcast Platform, so You do not miss an Episode, and also remember to share this Episode via text or email with Friends and Family and other People that You care about. *For More Episodes of The Patrick Kelly Podcast for Self-Development and a free, did I say free, yes free 30-day trial of audible plus; Go To: www.thepatrickkellypodcast.com to sign up today. *If You would like to donate a dollar or more to the support of this Podcast, click the donate button at www.thepatrickkellypodcast.com and I will be sure to thank You on the next Episode. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/patrickkellypodcast/message Support this podcast: https://anchor.fm/patrickkellypodcast/support

Stephen M. R. Covey is co-founder of CoveyLink and of the FranklinCovey Global Speed of Trust Practice. A sought-after and compelling keynote speaker and advisor on trust, leadership, ethics, and high performance, he speaks to audiences around the world. He is the New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust, and coauthor of the #1 Amazon bestseller Smart Trust. He advocates that nothing is as fast as the speed of trust and that the ability to establish, grow, extend, and restore trust with all stakeholders is the critical leadership competency of the new global economy. Stephen passionately delivers that message and is skilled in enabling leaders and organizations to experience the dividends of high trust. Audiences and organizations alike resonate with his insightful, relevant approach to real-time issues that affect their immediate and long-term performance.He is the former CEO of Covey Leadership Center, which, under his stewardship, became the largest leadership development company in the world. Stephen, with Greg Link, led the strategy that propelled his father's book, Dr. Stephen R. Covey's The 7 Habits of Highly Effective People, to become one of the two most influential business books of the 20th Century, according to CEO Magazine. A Harvard MBA, he joined Covey Leadership Center as a Client Developer and later became National Sales Manager and then President and CEO. Under Stephen's direction, the company grew rapidly and profitably, achieving Inc. 500 status. As President and CEO, he nearly doubled revenues to over $110 million while increasing profits by 12 times. During that period, both customer and employee trust reached new highs and the company expanded throughout the world into over 40 countries, which greatly increased the value of the brand and company. The company was valued at only $2.4 million when Stephen was named CEO, and, within three years, he grew shareholder value to $160 million in a merger he orchestrated with then Franklin Quest to form FranklinCovey.Over the years, Stephen has gained considerable respect and influence with executives and leaders of Fortune 500 companies as well as with mid- and small-sized private sector and public sector organizations he's consulted. Clients recognize his unique perspective on real-world organizational issues based on his practical experience as a former CEO. Stephen currently serves on the board/advisory board of several entities and is a Top Thought Leaders in Trust Lifetime Achievement Honoree from Trust Across America-Trust Around the World. Stephen resides with his wife and children in the shadows of the Rocky Mountains. You can follow Stephen on Twitter @StephenMRCovey.About FranklinCovey Speed of Trust PracticeThe FranklinCovey Speed of Trust Practice is a global trust practice focused on measurably increasing the performance and influence of people and organizations worldwide by enabling them to lead in a way that inspires trust (thus increasing speed and lowering cost).We believe that a powerful, global renaissance of trust has begun. Sparked by recent world events, business ethics, and the transparency of conversations enabled by the Internet, this call for a renaissance of high-trust leadership is reverberating around the globe.At the Global Speed of Trust Practice, we define leadership as producing results today in a way that inspires trust. We take a pragmatic approach to leadership and trust by focusing on practical actions and behaviors. Rather than displacing programs and strategies in which organizations are presently investing, our approach amplifies an organization's ability to execute existing strategies.FranklinCovey Global Speed of Trust Practice provides additional resources for individuals and organizations worldwide to increase trust, including open enrollment Leading at the Speed of Trust workshops, keynote speeches, on-site programs, train the trainer certification, webinars, individual and organizational assessments and measurement, application tools, advisory services, and custom consulting. Connect with Stephen & buy his book: LinkedIn - https://www.linkedin.com/in/stephen-m-r-covey-6400191a5/Facebook - https://www.facebook.com/Stephen-MR-Covey-827918893937580/Twitter - https://twitter.com/stephenmrcovey All things Stephen: https://www.speedoftrust.com/#the-bookFollow The Story Box on Social MediaINSTAGRAM ► - https://www.instagram.com/thestoryboxpodcast/ TWITTER ► - https://twitter.com/jay_fantom FACEBOOK ► - https://www.facebook.com/thestoryboxpodcast WEBSITE ► - https://thestoryboxpodcast.com/SUBSCRIBE FOR MORE! Apple Podcast ► - https://podcasts.apple.com/au/podcast/the-story-box/id1486295252 Spotify ► - https://open.spotify.com/show/7h8Qv3r2ZV29f7ktJOwmgM?si=FXxYC1JFSHesBv7_d1WtNQ WATCH HERE:YouTube ► - https://www.youtube.com/c/TheStoryBox If you enjoyed this episode please subscribe to YouTube & Apple Podcasts, and leave a 5-star positive rating and review over on Apple Podcasts. 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Reduce digital anxiety and optimize your communication no matter the distance. EPISODE NOTES Did you know that 50% of the time the tone over email, Slack, and text is misunderstood? This is because in the digital world, the cues we would usually send with our bodies are missing—facial expressions, gestures, vocal tone—and that can cause a lot of misunderstandings. And this is why Erica Dhawan, the author of Digital Body Language: How to Build Trust and Connection, No Matter the Distance https://read.macmillan.com/lp/digital-body-language-audiobook/ [1] believes that "reading carefully is the new listening and writing clearly is the new empathy." In today's episode, Erica will help you become aware of the signals you might be sending with your digital body without knowing it, and teach you how to reduce anxiety and frustration—both for yourself and others. She will also share ideas on what to do in order to avoid groupthink cultures in digital spaces and create psychological safety so that everyone can feel free to express themselves. Books recommended by Erica: Rituals Roadmap: The Human Way to Transform Everyday Routines Into Workplace Magic, by Erica Keswin Remote Work Revolution: Succeeding from Anywhere, by Tsedal Neeley Professional Troublemaker: The Fear-Fighter Manual, by Luvvie Ajayi Jones Book recommended by Caitlin: The Speed of Trust: The One Thing that Changes Everything, by Stephen M.R. Covey Try Blinkist for free for 14 days by going to https://www.blinkist.com/simplify [2], tapping on Try Blinkist at the top right, and entering the code DIGITAL. Let us know what you thought of this episode, or just come say hi on Twitter! Find Caitlin at @caitlinschiller https://twitter.com/caitlinschiller [3], Ben at @bsto https://twitter.com/bsto [4] Simplify is produced by Caitlin Schiller, Ben Schuman-Stoler and Marta Medvešek, and our wonderful co-host today was Deborah Caulet, Blinkist's Head of People Development. Big thanks to Luiza S. Carvalho for audio engineering chops and Odysseas Constantinou for music. [1]: https://read.macmillan.com/lp/digital-body-language-audiobook/ [2]: https://www.blinkist.com/simplify [3]: https://twitter.com/caitlinschiller [4]: https://twitter.com/bsto

Did you know that 50% of the time the tone over email, Slack, and text is misunderstood? This is because in the digital world, the cues we would usually send with our bodies are missing—facial expressions, gestures, vocal tone—and that can cause a lot of misunderstandings. And this is why Erica Dhawan, the author of Digital Body Language: How to Build Trust and Connection, No Matter the Distance https://read.macmillan.com/lp/digital-body-language-audiobook/ [1] believes that "reading carefully is the new listening and writing clearly is the new empathy."In today's episode, Erica will help you become aware of the signals you might be sending with your digital body without knowing it, and teach you how to reduce anxiety and frustration—both for yourself and others. She will also share ideas on what to do in order to avoid groupthink cultures in digital spaces and create psychological safety so that everyone can feel free to express themselves.Books recommended by Erica:Rituals Roadmap: The Human Way to Transform Everyday Routines Into Workplace Magic, by Erica KeswinRemote Work Revolution: Succeeding from Anywhere, by Tsedal NeeleyProfessional Troublemaker: The Fear-Fighter Manual, by Luvvie Ajayi JonesBook recommended by Caitlin:The Speed of Trust: The One Thing that Changes Everything, by Stephen M.R. CoveyTry Blinkist for free for 14 days by going to https://www.blinkist.com/simplify [2], tapping on Try Blinkist at the top right, and entering the code DIGITAL.Let us know what you thought of this episode, or just come say hi on Twitter! Find Caitlin at @caitlinschiller https://twitter.com/caitlinschiller [3], Ben at @bsto https://twitter.com/bsto [4]Simplify is produced by Caitlin Schiller, Ben Schuman-Stoler and Marta Medvešek, and our wonderful co-host today was Deborah Caulet, Blinkist's Head of People Development. Big thanks to Luiza S. Carvalho for audio engineering chops and Odysseas Constantinou for music.[1]: https://read.macmillan.com/lp/digital-body-language-audiobook/[2]: https://www.blinkist.com/simplify[3]: https://twitter.com/caitlinschiller[4]: https://twitter.com/bsto

In this podcast, Lana Jelenjev shares her journey to becoming a community alchemist and learning design specialist with a solid background in training and education. She is the author of Community Builder: Designing Communities for Change and The 90 Day Action Planner, a Kickstarter-backed planner for creative entrepreneurs. Lana provides support in various areas related to the ideation, curriculum design, community building, and personal development.She is also the Director for Learning Design and Community for Dream See Do, an online learning and community building platform for transformational leaders, NGOs, and community cultivators. Lana is also active in non-profit work, spearheading the educational campaigns for Neurodiversity Foundation, Shift Foundation, and She Dare. In this episode we discuss: Starting with who when building community Connecting with leaders to share in building a community together Cultivating a community for change in the world, alignment with the vision for the future The clarity to find calm for leaders to connect with each other Community best practices Launching a book with a collaborator Connecting to “who am I” before starting a project, career change, or life commitment Connecting Handfasting to possible business partnerships or collaborating Book Recommendation: The Speed of Trust: The One Thing that Changes EverythingAbout Find Calm Here~ I’m Deb Schell, creator, and host of the Find Calm Here Community, a Mighty Network.I BELIEVE that it is possible to find calm in building a community. I bring together Mighty Network Hosts who feel overwhelmed with launching a community, cultivating contribution, and creating an onboarding plan with the tools, resources, and support they need to find calm so that they can confidently create a community on the platform effectively by implementing the CALM Method of Clarity, Awareness, Learning, and Motion.In 2020 I launched my first community and found it to be my passion, and a new career! I started my consulting agency and have worked with more than 20 Mighty Network Hosts over the past year! I lead the Mighty Mastermind, which offers members the ability to connect with other Mighty Networks Hosts to share challenges, successes, what’s working, and tools for success. The Mighty Mastermind is currently in session and will reopen in June 2021 for new members.

*THE MARCH PODCAST GIVEAWAY IS ON NOW! Leave a rating and review on your favourite listening platform then come back here to claim your People Stuff Journal* Submit your entries here: zfrmz.com/cMTDnlKCkivfmFkSxkvw Terms and conditions apply. www.zoerouth.com/podcast-giveaway *** Our best leadership attributes are revealed in the stories we tell Have you ever wondered what the stories are that people tell about you when you leave the room? If you haven’t, you should. One of the most underrated leadership skills is storytelling. If you’re building a brand - what people say about you when you’re not in the room - storytelling is the best way to be memorable. Best selling author Gabrielle Dolan shows us how to share the stories that capture the essence of you as a leader, or team, or organisation. ‘Ral” Dolan is a bestselling author and sought after speaker on the power of stories for two good reasons: she’s funny and her stories rock! (as you hope they would!) We dive into the core bits from her latest book, including mistakes to avoid, the 5 key stories every brand needs, and critical influence tools. Why you should listen: leadership skills for greater influence

*THE MARCH PODCAST GIVEAWAY IS ON NOW! Leave a rating and review on your favourite listening platform then come back here to claim your People Stuff Journal* Terms and conditions apply. *** Our best leadership attributes are revealed in the stories we tell Have you ever wondered what the stories are that people tell about you when you leave the room? If you haven't, you should. One of the most underrated leadership skills is storytelling. If you're building a brand - what people say about you when you're not in the  room - storytelling is the best way to be memorable. Best selling author Gabrielle Dolan shows us how to share the stories that capture the essence of you as a leader, or team, or organisation. ‘Ral” Dolan is a bestselling author and sought after speaker on the power of stories for two good reasons: she's funny and her stories rock! (as you hope they would!) We dive into the core bits from her latest book, including mistakes to avoid, the 5 key stories every brand needs, and critical influence tools. Why you should listen: leadership skills for greater influence Learn the key leadership influence tools: story telling, facts and figures, listening, and empathy Why as storytellers we need to ‘heal before you reveal' - a necessary step to be vulnerable and strong, essential leadership qualities Discover the five types of stories to develop for your brand: creation stories, culture stories, customer stories, community stories, and challenge stories We explore how leadership empathy emerges through sharing stories What NOT to do for your founding story (timelines are not a story) The Barbie origin story that will likely change your buying behaviour Why questioning the stories you tell yourself are critically important for leadership influence The stories that are the hardest to confront: excuses masked as reasons for why we won't step up A simple process to figure out what people are saying about you and your brand

#6. STEPHEN M. R. COVEY AFTERCAST MINI-TRAINING: Richie takes you on a mini-training deep dive that will help you put into play The SPEED of Trust principles, practices and the 13 Behaviors of High-Trust Leaders to increase your relevancy, credibility, character and competence (based on his interview with Covey and works). Richie also shares insights he learned from Stephen R. Covey (Sr) personally and why you need to avoid having a hidden agenda. "Effective people lead their lives and manage their relationships around principles; ineffective people attempt to manage their time around priorities and their tasks around goals. Think effectiveness with people; efficiency with things.” ― Stephen R. Covey, Principle-Centered Leadership. Richie goes deeper into his conversation with Stephen M. R. Covey and how experience is overrated and the importance of continuous learning and improvement by asking you series of thought-provoking questions to help you implement the principles here and now. “The first job of a leader—at work or at home—is to inspire trust. It's to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which high-trust interaction inspires creativity and possibility.” ― Stephen M.R. Covey, The Speed of Trust: The One Thing that Changes Everything RICHIE NORTON SHOW COMMUNITY: https://www.facebook.com/groups/richiepodcast RICHIE NORTON SHOW NOTES AND RESOURCES: http://www.richienorton.com/ RICHIE NORTON SOCIAL: INSTAGRAM: https://www.instagram.com/richie_norton LINKEDIN: http://www.linkedin.com/in/richardnorton FB: https://www.facebook.com/richienorton TWITTER: http://www.twitter.com/richienorton

In today's episode you will hear about the one thing that is holding you back in your business and you might not even know it! It is the area of trust. Listen to this episode to learn how to improve the level of trust in your business and see how this propels your company forward.   Key Takeaways: [3:23] Get on the email list to know more about the upcoming course Casey has for you. [4:23] The Speed of Trust, Stephen Covey [5:01] Your business can only grow as fast as the speed of how people trust the leadership and each other. [5:48] Trust is not a simple concept but made up of many components. [6:43] Brené Brown breaks down trust in an acronym: BRAVING [7:03] Stephen Covey's components of trust and courses of credibility: Character, which is made up of: - Integrity (honesty, fairness, authenticity) - Intent (motive, transparency, behavior) Competence, which is broken down into two parts: -Capabilities (skills, knowledge) -Results (reputation, credibility, performance) [13:50] Culture is created one conversation at a time. [14:25] Quality over quantity.   Mention in this Episode: Learn more about The Sports Entrepreneur Listen to The Sports Entrepreneur Podcast Follow Casey on Instagram and Twitter Follow The Sports Entrepreneur on Twitter Learn more about NinjaZone Powered by the NinjaZone Email Casey at podcast@theninjazone.com The Speed of Trust: The One Thing that Changes Everything, by Stephen M.R. Covey “The Anatomy of Trust,” speech by Brené Brown

  The Meaning Of Words by Savfk | https://www.youtube.com/savfkmusic Music promoted by https://www.free-stock-music.com Attribution 4.0 International (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/   Steven M. R. Covey The Speed of Trust: The One Thing that Changes Everything Robert Creech Family Systems and Congregational Life: A Map for Ministry

Stephen M. R. Covey is the bestselling author of The SPEED of Trust—The One Thing That Changes Everything. He is the former CEO of Covey Leadership Center, which, under his management, became the largest leadership development company in the world worth over $160m. Stephen personally led the strategy that propelled his father’s book, Dr. Stephen R....

Brene Brown uses the acronym "BRAVING" to describe how to build trust in relationships. Trust is key to effective leadership. Understanding Brown's take from a family systems perspective is helpful in learning to be a non-anxious presence. Show Notes: Brene Brown's talk on the Anatomy of Trust The SPEED of TRUST: The One Thing that Changes Everything, by Stephen M.R. Covey --- Send in a voice message: https://anchor.fm/jack-shitama/message

Stephen M. R. Covey is the former President and CEO of Covey Leadership Center, which, under his direction became the largest leadership development company in the world. He is the New York Times bestselling author of The SPEED of Trust: The One Thing that Changes Everything. Resources: * https://www.speedoftrust.com/ – Website * @StephenMRCovey – Twitter * Buy his book, The SPEED of Trust: The One Thing that Changes Everything Sponsored by: * LEADx.org – subscribe to become 1% better every single day Subscribe on iTunes to join our VIP Club: Please click here to subscribe on iTunes, and leave a quick rating. Nothing matters more for bringing the podcast to the attention of others. After you subscribe and leave a review, send an email to info at leadx dot org to let us know, and we'll invite you into the private LEADx VIP Group on Facebook. Group members are eligible for ridiculously good prizes each month, have special access to me and LEADx guests, discounts on live events, and of course it's a great forum for peer-learning and support. Share: And, by all means, if you know someone you think would benefit, please spread the word by using the share buttons below. — What is LEADx and The LEADx Show with Kevin Kruse? Imagine if you could have the world's best executive coaches and leadership mentors whispering into your ear every morning on your way to work. Every weekday, there will be a new episode of The LEADx Leadership Show with an interview from a different thought leadership or business expert. Many of these guests are thought leaders, famous authors or high-profile CEOs from innovative startup companies. Others are creatives, artists, entrepreneurs or corporate career leaders. They have all achieved extreme success and they are willing to share practical advice on how to advance your career and develop your leadership and management skills by offering daily career tips on time management, productivity, marketing, personal branding, communication, sales, leadership, team building, talent management and other personal development and career development topics. There will be a new episode waiting for you every day just in time for your morning commute, morning treadmill session or whatever else it is you do to start your day. LEADx isn't just the name of this new podcast, it's the name of a digital media and online learning company that is re-imagining professional development for millennials and career driven professionals looking to break into manager roles or excel in current leadership and management roles. If you're looking for management training or professional development that is delivered in a fun and engaging way, sign up for our daily newsletter at LEADx.org. It's packed with life hacks, daily career tips and leadership challenges that will turn you into a high potential leader in no time. What does LEADx stand for? We are exploring leadership. We are about NEXT GENERATION leadership. We believe that professional training and workplace education has not kept up with advances in digital media. Today's emerging leaders and management professionals just don't find 5 day workshops or eLearning modules to be very compelling. Today's talent is mobile and social. LEADx wants to help those that want to make an impact. Leadership is not a choice. You don't need a title to lead. You're a leader whether you want to be or not.

Kevin gives his immediate reaction and personal insights into key points from the interview. Resources: * https://www.speedoftrust.com/ – Website * @StephenMRCovey – Twitter * Buy his book, The SPEED of Trust: The One Thing that Changes Everything Sponsored by: * LEADx.org – subscribe to become 1% better every single day Subscribe on iTunes to join our VIP Club: Please click here to subscribe on iTunes, and leave a quick rating. Nothing matters more for bringing the podcast to the attention of others. After you subscribe and leave a review, send an email to info at leadx dot org to let us know, and we'll invite you into the private LEADx VIP Group on Facebook. Group members are eligible for ridiculously good prizes each month, have special access to me and LEADx guests, discounts on live events, and of course it's a great forum for peer-learning and support. Share: And, by all means, if you know someone you think would benefit, please spread the word by using the share buttons below. — What is LEADx and The LEADx Show with Kevin Kruse? Imagine if you could have the world's best executive coaches and leadership mentors whispering into your ear every morning on your way to work. Every weekday, there will be a new episode of The LEADx Leadership Show with an interview from a different thought leadership or business expert. Many of these guests are thought leaders, famous authors or high-profile CEOs from innovative startup companies. Others are creatives, artists, entrepreneurs or corporate career leaders. They have all achieved extreme success and they are willing to share practical advice on how to advance your career and develop your leadership and management skills by offering daily career tips on time management, productivity, marketing, personal branding, communication, sales, leadership, team building, talent management and other personal development and career development topics. There will be a new episode waiting for you every day just in time for your morning commute, morning treadmill session or whatever else it is you do to start your day. LEADx isn't just the name of this new podcast, it's the name of a digital media and online learning company that is re-imagining professional development for millennials and career driven professionals looking to break into manager roles or excel in current leadership and management roles. If you're looking for management training or professional development that is delivered in a fun and engaging way, sign up for our daily newsletter at LEADx.org. It's packed with life hacks, daily career tips and leadership challenges that will turn you into a high potential leader in no time. What does LEADx stand for? We are exploring leadership. We are about NEXT GENERATION leadership. We believe that professional training and workplace education has not kept up with advances in digital media. Today's emerging leaders and management professionals just don't find 5 day workshops or eLearning modules to be very compelling. Today's talent is mobile and social. LEADx wants to help those that want to make an impact. Leadership is not a choice. You don't need a title to lead. You're a leader whether you want to be or not. Leadership is about influence. We want to help those who want to be great leaders. Great leaders at work, at home and in the neighborhood. We want to help others who just want more from lif...

Stephen M. R. Covey, Co-Founder and CEO of Coveylink Worldwide, and author of the worldwide bestseller, The Speed of Trust: The One Thing that Changes Everything, joins me on this episode. AndyPaul.com/587

Stephen M. R. Covey, the New York Times and #1 Wall Street Journal bestselling author of The SPEED of Trust: The One Thing that Changes Everything, speaks with Joe Woodard about the role of trust in business. During this episode, Joe and Stephen will discuss the various aspects of trust, including personal, professional and organizational trust, and how that trust is key to effective client and firm leadership.

Stephen M. R. Covey, the New York Times and #1 Wall Street Journal bestselling author of The SPEED of Trust: The One Thing that Changes Everything, speaks with Joe Woodard about the role of trust in business. During this episode, Joe and Stephen will discuss the various aspects of trust, including personal, professional and organizational trust, and how that trust is key to effective client and firm leadership.

In this episode, Darrel Larson discusses eliminating world water contamination issues via his non-profit organization "Give Clean Water", living a life of high service and God's role in his life.  “I think people can look for happiness, but internal real, deep joy in their life- its not going to come from selfishness- it's going to come from learning how to give.”– Darrel Larson About Darrel Larson ....In this show…. Darrel Larson's Life Purpose To use his people and organizational skills to lead and inspire people to develop a steadfast faith in Jesus that results in a tangible expression of God's love to the world. Life Purpose Ah-Ha Moments Seeing people live in cardboard and plastic during his first international house building volunteer trip changed Darrel Larson. After giving the keys to the house to a family in need, Darrel questioned, "I just gave four days of my life to change a family's life forever. What would happen if I gave my life to that?" Major Life Events that Hinted at Your Life Purpose Darrel grew up in a family involved in Christian ministry, which surrounded him with examples of service and volunteering. This eventually lead Darrel to become a youth pastor himself. Darrel pursued a music scholarship and played drums in big hair 80's rock band from which he gained lively experiences. After learning he and his wife were unable to have children biologically, they adopted a 15 year old girl. Building houses in Mexico taught him about water systems, which lead to improving water systems in Fiji. Spiritual Belief Christian Believes God is the creator of everything we see. Jesus of Nazareth is son of God who proved to the people of Earth that God exists. Recommended Personal Growth Resource or Practice DISC Profile behavioral test Spend 20 to 30 minutes every day to a devotional practice: Reading bible, praying, etc. Darrel Larson's Wisdom on Igniting Life Purpose and Personal Growth "I'm a regular, plain, ordinary person like everyone else. Throughout history, God has always used willing, ordinary people to do extraordinary things... For anyone that has a dream of making a difference in the world, anyone can do that." Interview Links and Special Offers from this Episode Darrel Larson's Give Clean Water website Donate to Give Clean Water Give Clean Water Facebook Recommended Reads "Good to Great: Why Some Companies Make the Leap... And Others Don't" by Jim Collins "Lead Like Jesus: Lessons from the Greatest Leadership Role Model of All Time" by Ken Blanchard "When Helping Hurts: How to Alleviate Poverty Without Hurting the Poor... and Yourself" by Steve Corbett "The Speed of Trust: The One Thing that Changes Everything" by Stephen Covey  Subscribe to the Life Purpose Advisor Podcast To subscribe and review the Life Purpose Advisor podcast on iTunes.  Click here.  (Your reviews keep us growing so you'll hear more great stories from difference makers.)

In light of the size of current software projects, good project leadership is essential to a project’s success. The role of technical project leader frequently falls on software architects, yet architects are often not trained in leadership or—even worse—are not aware of their roles as leaders. Yet, the leadership architects can and should provide is often pivotal to a project’s success. In this episode, Russ interviews Bett as she describes several concrete strategies that an architect can follow to become a leader.Listen now: (download)References:The SPEED of Trust: The One Thing that Changes Everything by Stephen M.R. CoveyLife Is a Series of Presentations: 8 Ways to Punch Up Your People Skills Tony Jeary (Author), Kim Dower (Contributor), J.E. Fishman (Contributor)So, What's Your Point?: A practical guide for learning and applying effective interpersonal communication techniques by James Wetherbe and Bond WetherbeToastmasters

まだ翻訳されていない、もしくはあまり知られていない珠玉の洋書を、「英語を科学する男」Kenny Takesueさんとともに不定期でご紹介！人生を変える英文も解説、洋書のエッセンスと英語のトレーニングが一度にできる特別プログラムです!【ｺｰﾄﾞ7 洋書ﾍﾞｰｼｯｸ7】『The SPEED of Trust_ The One Thing That Changes Everything 』Stephen M.R. Covey.m4a