Podcast appearances and mentions of christopher brooks

In the latest episode of the Customer Experience Podcast Series, Global Head of CX, Tina Lilje, joins us to share her learned and well earned experience in customer experience leadership. With a global remit in the healthcare division at Philips, Tina has established the importance and the governance for customer centricity. In discussion with CX Superheroes podcast host Christopher Brooks, they discuss the career path of a CX professional, why we do it, and what good outcomes look like. The examples and experience share are a gold mine of insights, ideas and inspiration for any up and coming CX professional. And for those who hold senior positions you will be able to resonate with the realities of 'lonely leadership' Tina refers to. Tina is one of those voices you wish was heard more often, but such is her commitment to embedding customer centricity in the organisation we were grateful to grab this rare interview. So please take notes. I promise you something Tina shares you will use within a week. 

You can not switch on your computer or smart phone without having an AI solution promising to change your ways of working presented to you. So does a topic which is moves from top billing to bargain basement and back again daily need another podcast? Well yes, if the discussion on AI is one which isn't being addressed; readiness. Of a 100 companies, 99 are rushing forward and testing AI live in front of their customers. Some examples of hugely inappropriate outcomes from AI are demonstrating the technology in the wrong hands, or untested, can destroy in minutes what CX specialists in a business have taken years to build up.Your CX Superheroes podcast host, Christopher Brooks, invited brothers Umberto and Vittorio Padovano, co-founders of Destination AI to bring some balance to the discussion. After discussing their business start up idea in 2023 when in Monaco, we've kept track on their journey. Now, open for business, and with clients, they have developed a 'readiness' assessment to help organisations understand where they are on their journey of incorporating AI in to their business ecosystems.What they are finding is that there is still a naive emphasis from many on just 'commercialising' AI. There assessment and recommendation report is helping clients move on top optimising the wider benefits of AI. To hear what these are and the mistakes others are making....which is extremely useful if you are on that journey, listen in to the latest episode. If it's a topic of further interest connect with Umberto and Vittorio through LinkedIn.  https://www.linkedin.com/in/umberto-padovano-2999411a5/ https://www.linkedin.com/in/vittorio-padovano-47835a20a/

In this episode, Christopher Brooks, CX Influencer of the Year 2024, and CX Superheroes podcast host, speaks with Patrick McCullough, President of Hallmark Business Connections. In an enlightening exchange, they talk about the role of human connection in business today. While digital communication is efficient, does it create real emotional engagement? Patrick shares insights on balancing digital and personal touch points, the impact of recognition on employees, and why a simple greeting card can make all the difference. Discover how businesses can build stronger relationship experiences with customers and employees through authentic, thoughtful communication.

David Greenberg's new biography, John Lewis: A Life, chronicles the remarkable story of the civil rights activist and congressman. Professor Kenneth Mack of Harvard University joins Greenberg for a discussion of Lewis' life and impact on American history, whose heroism during the Civil Rights Movement helped inspire America's new birth of freedom. Lana Ulrich, vice president of content and senior counsel at the National Constitution Center, moderates. Additional Resources 2016 Liberty Medal Ceremony in honor of Representative John Lewis David Greenberg, John Lewis: A Life (2024) “Rep. John Lewis on MLK and ‘Good Trouble,'” Live at the National Constitution Center podcast (Jan. 2020) Boynton v. Virginia (1960) Civil Rights Era documents selected by Kenneth Mack and Christopher Brooks, NCC Founders' Library Kenneth Mack, Representing the Race: The Creation of the Civil Rights Lawyer (2012) Brown v. Board of Education (1954) Bayard Rustin, “From Protest to Politics: The Future of the Civil Rights Movement” Voting Rights Act (1965) John Lewis, Remarks at the opening of the National Museum of African American History and Culture (2016) Stay Connected and Learn More Questions or comments about the show? Email us at programs@constitutioncenter.org Continue the conversation by following us on social media @ConstitutionCtr. Sign up to receive Constitution Weekly, our email roundup of constitutional news and debate. Subscribe, rate, and review wherever you listen. Join us for an upcoming live program or watch recordings on YouTube. Support our important work. Donate

Today's speaker is Christopher Brooks, Senior Pastor of Woodside Bible Church in Detroit, MI. Pastor Brooks continues his 2-day series, declaring that God's forgiveness compels us to go to the unreached. His text is Isaiah 6:5-7.

Today's speaker is Christopher Brooks, Senior Pastor of Woodside Bible Church in Detroit, MI. In this first message of a 2-day series, Pastor Brooks looks at Isaiah 6:1-4, and declares that God's glory compels us to go and tell the world about Him.

In this classic episode, Dr. Darrell Bock and Christopher Brooks discuss the challenges and opportunities of urban ministries in diverse and ethnic neighborhoods. Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this classic episode, Dr. Darrell Bock and Christopher Brooks discuss the challenges and opportunities of…

In the first of the 14th series of CX Superheroes podcasts, we welcome CEO of Helpshift, Eric Vermillion. In conversation with series host, Christopher Brooks from Lexden, the focus is on how effective tech can improve customer outcomes. Eric's experience goes back to the start of the modern CX movement, having worked with vendors who pioneered the landscape we know today. From working with everyone from local retailers to global enterprises, Eric has one of the most informed perspectives on how to optimise technology to both improve the experiences customers encounter, but also the outcomes they are left with. We deep dive into the advancement of the gaming sector when it comes to CX, and Eric showcases some great examples others can learn from. Here's a link to their case studies on their website too. https://www.helpshift.com/customers/. Both Christopher and Eric have worked with gaming companies and share their hands on experiences of how different the 'player' is when it comes to dealing with companies. And he explains how AI isn't a magic wand, it's about creating the best outcomes and then employing the tech to achieve this, rather than the other way around. And leaving the humans to deepen the relationship - a perfect mix. A really insightful podcast rich with ideas and tips for those looking to create better outcomes. 

The topic of AI in business, is ringing across all functions. Customer experience is no different. But just what value can it bring, and what governance is needed to ensure gains?To find out how AI is making improvements in customer service CX Superheroes host, Christopher Brooks meets with Devashish Mamgain, CEO and Founder of Kommunicate. Devanshish shares his of wealth of knowledge on AI and the journey he has taken with Kommunicate to arrive at creating better outcomes for clients and their customers with AI in customer support. Hear how what matters most to customers is the priority of AI too. And also appreciate from Devanshish how to govern AI within an organisation to ensure its potential is achieved. We hear how AI is making a meaningful difference in customer support. Devanshish generously shares the learning from his journey, on this topic. If you enjoy this subject and want to know more, contact Devanshish on https://www.linkedin.com/in/devashish-mamgain-1a639320/. 

Several months ago I received a book in the post with a note which read, 'Dear Christopher, Enjoy reading our book and let us know what you think of it. We would be happy to become part your CX book club, kind regards Friederike and Aleksandra. And now it has happened!Join me Christopher Brooks, your host for the CX Superheroes podcast series as we complete the 6th CX Book Review in our one off series with Friederike Niehoff and Alexsandra Pilniak. Combining our CX Book Club Q&A with some guest members, and our CX Superhero podcast, we have created an interesting mash up. Hear how having worked together at Kramp, Friederike and Aleksandra vowed to work again, and with encouragement set about to write a book which focussed on the  many reasons CX programmes fail. It acts as a safety manual helping others avoid the pitfalls our intrepid duo have encountered.The book is full of their favourite inspirations; both frameworks and commentators. Throughout it becomes clear how important they believe  authenticity to achieve success from CX, and its a position we can all get behind. We also hear how the process worked in creating the book and how a partnership is needed when it comes to content.  So tune in to the latest podcast, on the final book review of the current series. 

There have been break through technology solutions in customer experience which have really raised the standard. Behind them are pioneers looking to create more reliable outcomes for organisations. Richard Hammond of Uncrowd is one such CX Superhero. Podcast host, Lexden CX's Christopher Brooks caught up with Richard to discuss how their 'friction and rewards' model helps retailers understand the significance of the experiences they provide across various touch points. Using primary data gathered to inform both the effectiveness of what they are doing now, and its comparative strength versus the competition.Richard explains how conventional metrics in CX blindside companies to what really matters to their customers. Whilst these sentiment metrics move, colleagues in companies struggle to identify what they have changed, meaning it's less reliable. Richard unpacks the importance of diving into the detail for meaningful results. Listen to the very charismatic and hugely passionate Richard as he encourages us all to join the customer analytics revolution in this latest CX Superheroes podcast.

In this episode of Lexden's CX Superheroes, we catch up with Michael Brandt, a leading CX professional in Europe. In conversation with host Christopher Brooks, Michael shares his experience on what's important when it comes to training colleagues in customer experience. With over 30 years experience working for global companies delivering CX training, as well as many years working with companies across the globe as a consultant and CX trainer, Michael is perfectly placed to share with us tips, techniques and the pit falls to avoid. Michael also discusses the upcoming Lexden CXManagement Training programme which he both curates content for, but will also take responsibility for delivering in some regions. Hear why Michael agreed to come on board for this project, and learn from his wealth of experience on what you need to do to make CX training a success if you are considering to launch a programme within your company or as a CX consultant/ training business.   

Can you be a double CX Superhero? With Prof Dr Phil Klaus we believe so because this is his second invitation to guest on the Customer Experience Superhero podcast. This time host Christopher Brooks gets the opportunity to find out more about the man behind the best seller, Measuring Customer Experience. Almost 10 years after publication, it is still seen by many as the ultimate book on CX measurement. Phil is the latest author to guest on Lexden's CX Book Club.  And as has become the tradition, we spend time discovering where the inspiration to create the book came from, how it jumped from an idea to a best seller, what the writing process has meant and the aspects of publishing less enjoyed. On accounts Phil is very frank and reveals some of the frustrations encountered along the way.Phil's book, which provides a methodology for measuring behavioural change from customer experiences is as relevant today as it was when it first hit the shelves. If you want to know more about the person behind the author, tune in.  

In the latest episode of the CX Superheroes, Christopher Brooks, host and MD of Lexden CX speaks with Sophie Hedestad, founder of NOQX. We came across Sophie in an article on the power of OKRs in customer experience, and wanted to learn more. In this episode we get to understand what OKR (Objective and Key Results) are, and why they are becoming more important than KPIs for progressive companies to manage performance. Sophie shares the value of OKRs, and explains how they can help organisations meaningfully track progress and localise where more attention is needed.  In discussion, we understand how organisation and structure are needed to optimise OKR's and Sophie introduces us to a technology solution which NOQX have been developing t simplify the management within large (and smaller) organisations.Is this podcast for you?If you've not heard of OKR's this podcast is for you.If you've heard of OKR's but are still wondering if they are right for your business, this podcast is for you.   If you are using OKR's and want to understand how to systemise the management, this podcast is for you. In fact, anyone will get value so take a listen. In the podcast, you will hear mentioned Sophie's free e-book on OKRs. So take a look https://noqx.io/category/ebooks/.

Welcome to another engaging episode of the CX Goalkeeper Podcast! Today, we're thrilled to present "Distilling the Essence of CX: The CX World Games with Chris Brooks." Dive deep into the world of Customer Experience (CX) with our esteemed guest, Chris Brooks, a renowned CX consultant and the visionary behind the CX World Games.About Chris Brooks:Chris Brooks stands at the forefront of CX innovation. With a career spanning several years, he's a thought leader who believes in practical solutions over theoretical knowledge. His work with the CX World Games is a testament to his commitment to real-world impacts in the customer experience domain.Key Quotes:“We can do a lot more in CX by considering its social impact.” – Chris Brooks“The most precious resource for CX professionals is their time.” – Chris Brooks“Be conscious of where you set your compass in the CX journey.” – Chris BrooksWhy Listen:This episode is a treasure trove for anyone in the CX field – from novices to seasoned professionals. Chris' unique perspective on CX as a blend of art and science, combined with his experiences with the CX World Games, offers invaluable lessons and strategies.Don't miss out on this insightful conversation. Listen now, and if you find value in our content, please subscribe and share. Your support helps us bring more such CX insights to you. Follow the CX Goalkeeper Podcast for more episodes where we dissect the goals and strategies of leading CX practitioners and thinkers.Customer Experience, CX Leadership, Chris Brooks, CX World Games, Business Transformation, Podcast, CX Community, Customer Service, CX Innovation.Stay Connected:For more updates and episodes, follow us on your preferred podcasting platform and visit our website. https://www.cxgoalkeeper.com/podcast. Follow me on LinkedIn https://www.linkedin.com/in/gregorio-uglioni/ for regular transformation, leadership, and CX insights and discussions.Empowering your transformation journey with insights from the best in the field. That's the goal we keep at CX Goalkeeper Podcast.

Chris Brooks is a father, author and member of the US Army National Guard, after a 20 year career in the Army. In this special Veteran's Day (2023) episode Chris and Brandon discuss leadership, constructive criticism, leadership qualities and Chris' upcoming book. @cbrooks1224 @c.i.brooks_gassedup @bwholland32

There are many aspects of customer experience. No one person can have a satisfactory depth of expertise in all areas. The CX Superheroes podcast series brings to the mic, experts in specific fields to give you, our esteemed listener, a broader appreciation of the various components to succesful customer centricity. This episode we focus on design and to do so we have an expert who has installed  customer led design thinking as a leading practice within international technology giants. Ricardo Sultz Gulko (Eglobalis Information) has worked with some of the world's biggest brands helping them to design customer experiences around the outcome they want to achieve. Ricardo shares his journey and his methods to arrive at better CX design. As well as imparting an array of personal and professional design experiences.  Experimentation and Collaboration are just two of the customer centric superpowers Ricardo discusses in conversation with Lexden CX's Christopher Brooks, also your series host.

We kick of series 12 of the CX superheroes podcast series with an industry legend. There can be few people in CX you'd want to spend time with more than Jim Tincher. We were delighted when Jim agreed to be a featured author in the Lexden CX Book Club and share the 'making of' Do B2B Better. This is a book which captures Jim's learnings which he's comfortable enough to point out include failures and successes. In fact, in the discussion it becomes clear it is earlier failures (or lessons) which have informed the later and more frequent successes. There are few books dedciated to the art of B2B CX, and as a global b2b CX practitioner himself, host Christopher Brooks is able to have an informed and interrogative discussion on the topic.Whilst there are few book spoilers in here, the narrative does keep close to the book and Jim's influences and inspiration for it.  Jim might also be the nicest guy in CX. Find out for yourself why he's such a positive energy to be around. 

John Sills, author, CX consultant and former head of customer innovations, is the latest in a line of illustrious professionals who have guested at the Lexden CX Book Club. John has been a crusader for better customer experiences for many years. First within a global corporate in the world of banking, and now with his consultancy helping clients ensure the experience they provide have a human connection, whether in person, on the phone of through digital contact. As Jon shares where the idea for his first book came from, we hear many of the themes that we've long emphasised on the CX Superhero podcast series as stand out traits. In conversation with series host, Christopher Brooks they explore common principles and uncover some of the reasons why CX will work, versus what holds in back in organisations. This provides the perfect introduction to John and his latest book, 'The Human Experience', and the perfect close to series 11. 

There is one content producer in the CX Community we have wanted to have as a guest for some time; Annette Franz. As a consultant, author, trainer and mentor Annette has spent a slice of her career working with clients to improve outcomes for their customers, colleagues and communities. This was a key part of our topic of this CX Superhero podcast episode. In conversation with Lexden's Christopher Brooks, Annette shares her journey through CX and why putting people at the heart of a CX transformation is essential to succeed. This is just one of the insightful and brilliantly written chapters from Annette's latest business book, 'Built to Win'. The discussion covers the origins of the book, its novel structure and taps into some of the themes which Annette brings to life with examples and practice templates. To condense the highlights from Annette's impressive career into a short podcast isn't possible, but we thank her for her generosity to share so much in the time we did have. We hope you as inspired as we are. 

As Women's History Month and National Reading Month comes to a close, it's important to take a moment to reflect on the remarkable achievements of women throughout history. One woman whose story deserves recognition is Shirley Verrett, an African American opera singer who broke barriers in the music industry.Verrett's life and career are chronicled in the book "I Never Walk Alone: The Autobiography of Shirley Verrett," co-written by today's guest, Dr. Christopher A. Brooks. This inspiring memoir details Verrett's journey from her humble beginnings in Louisiana to her rise as one of the most celebrated opera singers of her time. Throughout her career, Verrett faced many challenges, including racism and discrimination. She was often told that she could not perform certain roles because of the color of her skin. Despite these obstacles, Verrett persevered, paving the way for future generations of African American singers.As an internationally-recognized biographer, Christopher Brooks has produced several book-length manuscripts including I Never Walked Alone: The Autobiography of an American Singer (with the late Shirley Verrett, John Wiley 2003 now available in Kindle version, 2011); Follow Your Heart: Moving with the Giants of Jazz, Swing and Rhythm and Blues (with Joe Evans, University of Illinois Press 2008; second paperback edition, February 2011), and Dangerous Intimacy: Ten African American Men with HIV (with Christopher Coleman, Linus Publications, June 2009). In "I Never Walk Alone," Verrett shares her struggles and triumphs with candor and grace. Her journey serves as a testament to the power of perseverance and the importance of breaking down barriers. The book is filled with behind-the-scenes tales of this diva's great performances, roles, and collaborations, offering insight into her stormy personal relationships as well as her private struggles and critical decisions. Featuring forewords by such figures as Luciano Pavarotti, Placido Domingo, Zubin Mehta, and Claudio Abbado, this richly detailed book paints a vivid picture of a magnificent survivor and an indelible artist known around the world as the black Maria Callas. Her story reminds us that, even in the face of adversity, we can achieve great things.Dr. Brooks provides valuable insight and context throughout the book. His contributions shed light on the cultural and historical significance of Verrett's accomplishments, and his collaboration with Verrett gives readers a deeper understanding of her story.As we celebrate the end of Women's History Month, let us remember the trailblazing women who have made a significant impact in their fields, like Shirley Verrett. Let us honor their achievements and continue to strive for a more equitable and just world for all.Become a Box Office Circle subscription member for access to the video with a presentation about the life of Shirley Verrett by Dr. Brooks!

Every once in a while you meet, or as in the case of CX Superheroes podcast host Christopher Brooks, you get to work with an exceptional talent. Piotr Wojciechowski, CX practitioner with a design background is such a talent. Having delivered a CX transformation project together in Poland, Christopher is keen the rest of the world discovers the value he has enjoyed in Piotr. In keeping with the CX Superheroes podcast series Christopher & Piotr dive in and explore a critical topic in the world of customer centricity; the customer centric mindset. Arguably more important than any method, process or motivation for CX, the mindset sets apart those who 'are' CX from those that 'do' CX. The former being great leaders in CX. Christopher shares some of the characteristics of great CX leaders with Piotr who in turns examines and qualifies attributes. Piotr also helps us understand his journey to running the Polish CX company Fuzers, and how CX has accelerated its prominence in Polish business during and since the pandemic. If you enjoy the podcast, get in touch with guest Piotr through his LinkedIn profile https://www.linkedin.com/in/piotrwojciechowski/ or email piotr.wojciechowski@fuzers.com. CX Superheroes podcast is brought to you by http://lexdengroup.com/

The Customer Experience superheroes aims to inspire you with the latest thinkers in CX. Hosted by global customer experience specialist Christopher Brooks of Lexden CX, you are introduced to qualified experts in their field of customer experience specialism.One critical area of customer experience is customer feedback. But too often this is seen as the collection and reporting back of performance. With a dashboard being the end product. But, as Adam Alfia, founder of RealTime Feedback highlights, what is the point of collecting feedback if it doesn't effect change. And whilst a dashboard can show status, it cant deliver the change. Adam shares how RealTime Feedback empower operational colleagues with insights which lead to improvements, which can immediately assist customers. But it doesn't stop here. Adam explains how customer feedback platforms in spaces where the public reside can also play a secondary role in  the welfare of customers. As someone committed to better outcomes, Adam has not limited his thinking to insight to deliver operational improvements, but also as an 'alert' system to safely inform the authorities of threatening or disruptive human behaviour. As someone who has been around the industry for so long, it was incredibly rewarding to hear how Adam is still inventing and innovating on behalf of the customer. To hear the full interview, please tune in. 

The Customer Experience Superheroes is now in its 10th series. We've introduced you to CX professionals and practitioners from across the globe. Seeking out new thinkers and rule breakers who dare to experiment to achieve better outcomes, when others are content to rely on convention. In this episode we join in conversation between Eli Lepkifker, co-founder and CTO of Tagado, and Christopher Brooks, global CX specialist and MD Lexden CX Consulting.Eli shares his story, from the origins of research at Citibank to a CEO leading a growing customer feedback company, shaped for the future, not constrained by the past.Having seen the shortfalls and failing of standard CX measurement approaches, Eli set out to find a stronger outcome. One which focused on what was said and not the score it came with. As a researcher he wanted to be purely inspired by customers, nit scores. Listen to the podcast to hear how Eli and Tagado have landed in the world of CX, and where the future will be taking them. 

Now a regular in the calendar, over 200 CX professionals from over 35 countries meet (virtually) to solve charity CX problems. This 'CX4Good' initiative is called the Customer Experience World Games'. Players share their time and talents, working in teams to positively compete and provide the best solutions for the charities. Until now it's been thought that the main benefactors were the charities who get all the ideas. However, when we met Ravi Shankar and Sandip Gupta, regular players and seriously talented CXers who commit to making a difference through CX,  it is clear that the playing community learn and develop from this unique experience. In conversation with host Christopher Brooks,  hear how the CXWG has made an impact on the lives of the playing community as well as the charities the games is designed to improve outcomes for. 

Mitch Harper and Matt Baiamonte get you ready for the 2022 BYU Football season with previews of each position. The guys take a look at the running backs group, led by Cal transfer Christopher Brooks and Lopini Katoa. They also look at the group of pass catchers, led by wide receivers Puka Nacua and Gunner Romney. See omnystudio.com/listener for privacy information.

Spencer and Jarom present the top BYU sports headlines. Christopher Brooks discusses his experience at BYU and season excitement. And later, David Hyte joins BYUSN to discuss season excitement and expectations for BYU Women's Volleyball.

Mitch Harper and Matt Baiamonte react to week one of Camp Kalani for the Cougar football team. The guys focus on the observations they made during practice from the offense, which left them with confidence across the board. Christopher Brooks, the transfer from Cal, was impressive behind a talented offensive line. See omnystudio.com/listener for privacy information.

BYU football running back coach Harvey Unga enters his third season leading the ball carriers at his alma mater. Mitch Harper caught up with Unga at Media Day to get insight into the room that will move forward without Tyler Allgeier. Also, BYU AD Tom Holmoe shared his preference on what he wants from Big 12 divisions. Subscribe to the Cougar Tracks Podcast! Apple: https://podcasts.apple.com/us/podcast/cougar-tracks/id1146971609 Google Play: https://kslsports.com/category/podcast_results/?sid=2035&n=Cougar%20Tracks Download the KSL Sports app Google: https://play.google.com/store/apps/details?id=com.bonneville.kslsports&hl=en_US iOS: https://apps.apple.com/us/app/ksl-sports/id1435930251 See omnystudio.com/listener for privacy information.

Speaking with Matt Young reminds us all how customer insight is not just for the 'fixes' or 'issues', but its also an input for innovation. In conversation with Lexden's Global CX Lead and CX Superheroes podcast host, Christopher Brooks, Matt shares his ideas and ideals for customer insight led innovation. As CEO of UserVoice, Matt has a lifetime of firsthand experience dealing with innovation designed insight. To paraphrase a famous football manager, he may not be the best in the world but he's certainly in the top one. As a self confessed introvert, the inner confidence of years of working closely with clients and customers to create new product innovations comes through. It's a direction of travel which has awakened progressive organisations across the globe to collect and democratise customer insight to develop product and service propositions. If you like what you hear, feel free to connect with Matt on LinkedIn as he's offered to respond to any question you have. After all, he acknowledges that feedback is a gift and should always be responded to. Contact him on https://www.linkedin.com/in/mattcyoung/.

Elena Rozanova was due to be a guest on the CX superheroes podcast series to discuss the loneliness of CX leadership in organisations. However, days after the production meeting Elena's world was turned upside down. Elena agreed to record this extra episode which captures her observations from the experience of refugees. Elena shares her vision for what more could be done by the CX world to help those struggling to support refugees the world over. Listen in to understand the experience none of us want to go through and hear Elena's insightful observations and ideas for helping refugees facing uncertain futures.   Hosted by Christopher Brooks.

Jarom and Dave are back with the top BYU headlines. They discuss Taysom Hill's new role on the New Orleans Saints with David Nixon. Jason Shepard talks spring football with BYU running back Christopher Brooks. And the top 5 BYU women's athletes.

Fred Reichheld is business management royalty. The inventor of the universally adopted metric NPS (Net Promoter Score), Fred has dedicated his life to helping promote the importance in business of enriching peoples lives. He has worked with many organisations across the globe understanding what it is they do to make their customers want to stay with them and encourage others to join them too; the true meaning of loyalty as Fred puts it. Despite NPS being adopted by every industry and across the globe, Fred remains restless. With the majority of those using NPS not gaining the full potential. To address this Fred has written an incredibly generous book, 'Winning on Purpose' which not only lays down the formula for measuring commercial gain from customer experience, but also shares a lifetime of experiences with some of the most successful brands on the planet.In conversation with Lexden's CX's Christopher Brooks, Fred unpacks his manifesto from Winning on Purpose for enriching people's lives and encouraging more love in business. A tour de force, with a pedigree track record this podcast is a must for any CXer, as is Fred's latest book, Winning on Purpose'

As we close series 8, what better way than with a first! In this episode of the Customer Experience Superheroes podcast, host, Christopher Brooks is in conversation with Kelly Mukhida, CX lead at start up https://delli.market/Having spotted a gap in the 'tasting/catering/delivery' market (it is such as good spot its not properly defined yet), Kelly explains how Delli's 'customer first' strategy is authentic, because they are building up from scratch. Unlike competitors who have to understand how long it will take to migrate, or which of their cash cows will need to be sacrificed to be customer led, Delli does not have this distraction. As you listen to Kelly, you will be envious of her 'no compromise' approach to putting customers, and their enjoyment of Delli, ahead of everything. From the world of corporate CX, Kelly explains how the freedom of a start up has allowed her to be creative and courageous. The sound of the business being literally built in the background adds to the fever pitch atmosphere which Kelly clearly thrives in. If you would like to connect with Kelly, she's happy to do so on LinkedIn https://www.linkedin.com/in/kelly-mukhida-8288a816/

Today's Co-Hosts: Ben Criddle (@criddlebenjamin) Subscribe to the Cougar Sports with Ben Criddle podcast:Apple Podcastshttps://itunes.apple.com/us/podcast/cougar-sports-with-ben-criddle/id996764363Google Podcastshttps://www.google.com/podcasts?feed=aHR0cHM6Ly93d3cuc3ByZWFrZXIuY29tL3Nob3cvMTM2OTkzOS9lcGlzb2Rlcy9mZWVkSpotifyhttps://open.spotify.com/show/7dZvrG1ZtKkfgqGenR3S2mPocket Castshttps://pca.st/SU8aOvercasthttps://overcast.fm/itunes996764363/cougar-sports-with-ben-criddle-byuSpreakerhttps://www.spreaker.com/show/cougar-sports-with-ben-criddleStitcherhttps://www.stitcher.com/s?fid=66416iHeartRadiohttps://www.iheart.com/podcast/966-cougar-sports-with-29418022TuneInhttps://tunein.com/podcasts/Sports-Talk--News/Cougar-Sports-with-Ben-Criddle-p731529/

This episode of the Market Pathways Podcast tackles the biggest problem facing device companies today: reimbursement. Ask medtech executives and investors the biggest change in the challenges currently confronting product companies compared with a decade ago and the overwhelming consensus response is that reimbursement has replaced regulatory as the biggest obstacle to successful commercialization. Dealing with the multiple elements of reimbursement - coding, coverage and payment - which involve a variety of public and private organizations, makes this a complex pathway for small and large companies alike, and that doesn't even begin to address international coverage. Our recent San Francisco Innovation Summit, held in November 2021, featured a reimbursement panel moderated by Stephen Levin, Market Pathways' Editor-in-Chief, that, rather than talking in hypothetical terms, highlighted perspectives from two companies with innovative cardiovascular technologies that have successfully navigated the reimbursement process, and an experienced consultant who has worked with many device companies to achieve payment for their products. The panelists were Christopher Brooks, Director of Healthcare Economics for Impulse Dynamics NV (implantable device for heart failure), Heather A. Brown, SVP of Market Access and Reimbursement for Heartflow Inc. (non-invasive coronary artery disease diagnosis), and Adi Renbaum, president of ANR Consulting. An excerpt from this discussion also appears in the January 2022 issue of Market Pathways. We hope you enjoy the podcast. View the latest issue of Market Pathways: https://bit.ly/2UEqmO9 View more podcast episodes: https://bit.ly/3AvBFrm About Market Pathways Your premium guide to global medical device regulation, reimbursement and policy. Market Pathways delivers incomparable intelligence exploring the people, challenges, and opportunities impacting the global medtech regulatory and reimbursement community. View the latest issue of Market Pathways on MyStrategist.com

Caleb and Jackson are back in Provo for their first show of 2022 to discuss the start of conference play for BYU men and women's basketball, along with how the additions of new transfer running backs Christopher Brooks and Houston Heimuli will bolster football's offense this fall.

Spencer and Jarom are joined by Lauren Gustin and Christopher Brooks, and reveal a big Plot Twist for Cougar Nation.

Today's Co-Hosts: Ben Criddle (@criddlebenjamin) Subscribe to the Cougar Sports with Ben Criddle podcast:Apple Podcastshttps://itunes.apple.com/us/podcast/cougar-sports-with-ben-criddle/id996764363Google Podcastshttps://www.google.com/podcasts?feed=aHR0cHM6Ly93d3cuc3ByZWFrZXIuY29tL3Nob3cvMTM2OTkzOS9lcGlzb2Rlcy9mZWVkSpotifyhttps://open.spotify.com/show/7dZvrG1ZtKkfgqGenR3S2mPocket Castshttps://pca.st/SU8aOvercasthttps://overcast.fm/itunes996764363/cougar-sports-with-ben-criddle-byuSpreakerhttps://www.spreaker.com/show/cougar-sports-with-ben-criddleStitcherhttps://www.stitcher.com/s?fid=66416iHeartRadiohttps://www.iheart.com/podcast/966-cougar-sports-with-29418022TuneInhttps://tunein.com/podcasts/Sports-Talk--News/Cougar-Sports-with-Ben-Criddle-p731529/

The Locked On Cougars Podcast for Thursday, January 6, 2022 Thursday;s show (released Wednesday evening) began with the news of two new running backs joining the BYU football program in Christopher Reeves and Houston Heimuli Jake Hatch then talked about the other six midyear enrollees that joined the Cougars this week, five of them being defensive players who figure to bolster the Cougars' defense Finally, news broke amidst Jake record of BYU standout wide receiver Gunner Romney announcing he will return to play for BYU in 2022 and is looking to break out in a big way Support Us By Supporting Our Locked On Podcast Network Sponsors! Built Bar - Built Bar is a protein bar that tastes like a candy bar. Go to BuiltBar.com and use promo code “LOCKEDON15,” and you'll get 15% off your next order.BetOnline.AG - There is only one place that has you covered and one place we trust to place our wagers. That's BetOnline! Sign up today for a free account at betonline.ag and use the promo code "LOCKEDON" for your 50% welcome bonus.NetSuite - Over twenty-eight thousand businesses already use NetSuite and RIGHT NOW for the new year NetSuite is offering a special, one-of-a-kind financing program to those ready to upgrade at NetSuite.com/LOCKED.Follow the Locked On Cougars podcast on Facebook, Instagram and Twitter to stay up-to-date with the latest with regards to the podcast and BYU sports news. Please remember to subscribe, rate and review the show. Also, please consider subscribing to the Yawk Talk Newsletter that Jake writes and is delivered directly to your email inbox.If you are interested in advertising with Locked On Cougars or the Locked On Podcast Network, please email us at LockedOnBYU@gmail.com or contact us here. Learn more about your ad choices. Visit podcastchoices.com/adchoices

The Locked On Cougars Podcast for Thursday, January 6, 2022 Thursday;s show (released Wednesday evening) began with the news of two new running backs joining the BYU football program in Christopher Reeves and Houston Heimuli Jake Hatch then talked about the other six midyear enrollees that joined the Cougars this week, five of them being defensive players who figure to bolster the Cougars' defense Finally, news broke amidst Jake record of BYU standout wide receiver Gunner Romney announcing he will return to play for BYU in 2022 and is looking to break out in a big way Support Us By Supporting Our Locked On Podcast Network Sponsors!  Built Bar - Built Bar is a protein bar that tastes like a candy bar. Go to BuiltBar.com and use promo code “LOCKEDON15,” and you'll get 15% off your next order. BetOnline.AG - There is only one place that has you covered and one place we trust to place our wagers. That's BetOnline! Sign up today for a free account at betonline.ag and use the promo code "LOCKEDON" for your 50% welcome bonus. NetSuite - Over twenty-eight thousand businesses already use NetSuite and RIGHT NOW for the new year NetSuite is offering a special, one-of-a-kind financing program to those ready to upgrade at NetSuite.com/LOCKED. Follow the Locked On Cougars podcast on Facebook, Instagram and Twitter to stay up-to-date with the latest with regards to the podcast and BYU sports news. Please remember to subscribe, rate and review the show. Also, please consider subscribing to the Yawk Talk Newsletter that Jake writes and is delivered directly to your email inbox. If you are interested in advertising with Locked On Cougars or the Locked On Podcast Network, please email us at LockedOnBYU@gmail.com or contact us here. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Today's Co-Hosts: Ben Criddle (@criddlebenjamin) Subscribe to the Cougar Sports with Ben Criddle podcast:Apple Podcastshttps://itunes.apple.com/us/podcast/cougar-sports-with-ben-criddle/id996764363Google Podcastshttps://www.google.com/podcasts?feed=aHR0cHM6Ly93d3cuc3ByZWFrZXIuY29tL3Nob3cvMTM2OTkzOS9lcGlzb2Rlcy9mZWVkSpotifyhttps://open.spotify.com/show/7dZvrG1ZtKkfgqGenR3S2mPocket Castshttps://pca.st/SU8aOvercasthttps://overcast.fm/itunes996764363/cougar-sports-with-ben-criddle-byuSpreakerhttps://www.spreaker.com/show/cougar-sports-with-ben-criddleStitcherhttps://www.stitcher.com/s?fid=66416iHeartRadiohttps://www.iheart.com/podcast/966-cougar-sports-with-29418022TuneInhttps://tunein.com/podcasts/Sports-Talk--News/Cougar-Sports-with-Ben-Criddle-p731529/

BYUSN Hosts Jarom Jordan and Spencer Linton discuss whether we should expect the BYU offense to be as productive or maybe even better than last season? Cam Mellor joins to discuss his view on Jaren Hall, possible improvements, Tyler Allgeier, Christopher Brooks, and Zach Wilson. Jarom and Spencer discuss Gunner Romney, Houston Heimuli, and Real Salt Lake. Guard Young joins to discuss filling the holes and new stars. Jarom and Spencer discuss BYUSN Double Down Predictions and the Question of the Day.

Welcome to the CX Superheroes podcast. Now in series 8, we bring commentary from some of the world's most impressive CX practitioners as they help us to discover the CX Superpowers needed to be a leader. Hosted by global CX expert Christopher Brooks each episode explores a different aspect of CX, from a new perspective, In this episode I speak with Jon Picoult who has been at the forefront of proving the ROI case on CX for the past decade. Through this work with Watermark he has bee recognised across the globe. And now he shares his stories from his travels in a structured book focussing on how to evolve impressive CX to an obsessive culture driven by great customer experiences. In conversation with Christopher Jon unpacks several of the 'Principles' and shares exceptional examples to make real what is often deemed too theoretical. It is a great framework and a must have for anyone pursuing better outcomes for their customers. Available via Amazon https://www.amazon.co.uk/Impressed-Obsessed-Principles-Customers-Employees/dp/126425878X, it is a must have inclusion on the CX book shelf for the self taught and for those experienced practitioners seeking fresh examples of excellence. Jon's easy style of story telling explains why he is a firm favourite on the CX event circuit. Tune in here and get a front row seat to a wealth of learning with Jon at the CX Superheroes podcast. Jon Picoult ca be found on LinkedIn if you wish to connect with the author. 

Join Nancy and Drew this week as they discuss the world's worst camp counselor; a man with a hidden past who certainly did more horrible things than we know of.

Matt Waldman's RSP Quick Game with Mark Schofield discuss the viability of benching an injured Baker Mayfield, the contrasting coaching and team-building of the Patriots and Ravens, and a game of "That Good/That Bad." Candidates to emerge in December as a players of note. Teams sneaking up on the NFL fan base. Positive thoughts about a player we've been critical of. What does Bill Belichick do diefferently to prepare his team from his NFL peers? How does this contrast with a team like the Ravens? That Good or That Bad: Cordarelle Patterson/Jaguars defense, DeSean Jackson/Anthony Brown, Tua Tagovailoa/Carolina's defense, and Justin Herbert/Denver's defense. Should Case Keenum be starting over an injured Baker Mayfield or is this as ridiculous as Kevin Stefanski tried to frame it as a way of having the back of his starter? College players of note: Ahmad Sauce Gardner, Christopher Brooks, and Anais Smith The area of football writing that interests us the least. Lessons learned on the job. For the most in-depth analysis of offensive skill players available (QB, RB, WR, and TE), download the 2021  Rookie Scouting Portfolio for $21.95.   Matt's new RSP Dynasty Rankings and Two-Year Projections Package is available for $24.95 If you're a fantasy owner and interested in purchasing past publications for $9.95 each, the 2012-2020 RSPs also have a Post-Draft Add-on that's included at no additional charge.   Best yet, a proceeds from sales are set aside for a year-end donation to Darkness to Light to combat sexual abuse.

Ashley Jones is an incredible individual. As the founder of Love Not Lost, a bereavement charity which helps families when a loved one passes, by creating enduring memories, she is more than making her life a meaningful one in society. The way Ashley runs the charity provides an exceptional experience  for donors (the Heartbeat), benefactors, photographers (tune in to hear how they fit in), volunteers and board members is breathtaking.  Listen to the podcast, hosted by Clientship's Christopher Brooks, and you will be taken on a masterclass in charity experience. Already a TEDx speaker and featured on BBC podcasts, Ashley is a source of learning for others. From finding your true north and applying it to everything you do to 'celebrating the success of others as your progress'. Ashley covers all the bases despite not coming from a customer experience background. As is always the case with Ashley's generosity, she gives all her tips away. But if you really want to know how good the experience is, sign up. Make http://LoveNotLost.org your, 'Giving Tuesday' extra cause.  You can connect with Ashley on LinkedIn if you want to be in touch with this inspirational maverick, making a difference to so many people's lives. 

The Customer Experience Superheroes podcast is back for series 8. So we are delighted to kick the series off with someone who those in the know of CX, know as an expert in customer service; Miles C. Thomas. As someone who has an enviable career in leading customer service functions, Miles shares his views with host, Christopher Brooks, on the importance of human experience in business today. Miles explains the secret of the untapped value customer service agents can bring to accelerate change and improvements on behalf of customers.  Also up for discussion is how customers expectations have changed since the pandemic leading to the acceleration of 'CX for Good'. Miles is co-author of the latest Customer Experience Book 3, a series pulled together by Naeem Arif.  To connect with Miles on LinkedIn click https://www.linkedin.com/in/milesct/. 

Schools across the country have introduced elements of critical race theory into their curriculums. The Biden Administration has produced a federal rule that would prioritize funding for history and civics programs shaped by CRT. Meanwhile, lawmakers in 16 states have introduced or passed legislation this year seeking to limit the teaching of critical race theory within public institutions. And parents across the country have pushed back against school boards adopting CRT and filed litigation to that effect. What is critical race theory? Is the Biden Administration able to encourage its teaching through funding? Are states and localities within their rights in designing and limiting curricula and what can and cannot be taught in public schools or do laws that do so potentially violate First Amendment rights or other applicable law?Featuring:Prof. Christopher Brooks, Professor of History, East Stroudsburg UniversityJoe Cohn, Legislative and Policy Director, FIRETaylor Meehan, Counsel, Consovoy McCarthy PLLCModerator: Alison Somin, Legal Fellow, Center for the Separation of Powers at the Pacific Legal Foundation* * * * * As always, the Federalist Society takes no position on particular legal or public policy issues; all expressions of opinion are those of the speaker.

Prof. Dr. Phil Klaus from the International University of Monaco is today's guest on the podcast.    Prof. Dr. Phil Klaus joins Neal to talk about his recently published article "What matters most to ultra-high-net-worth individuals?" The article, which is included on this link, explores what really does matter to those individuals who have everything? Do they have the same wants and needs as us mere mortals?   Dr. Klaus, with a passion that is very seldom seen, answers the above question, and more, in today's podcast. He explains what really matters to the uber-rich, why it matters and that a company's focus should be on post-purchase, rather than purchase itself, whether that's a yacht, airplane, assistance with financial wealth or a super-car.    One of the major take-aways from the podcast is Dr. Klaus's 4 Step framework for improving #CX, including such items as the importance of personal relationships and achieving consistency and saving time. As Dr. Klaus puts it, time is the currency of the future of CX and , while you can't delight a customer, you most certainly can delight your company to bankruptcy (you heard those two golden nuggets here first!.)   Dr. Klaus also has a special call out for Christopher Brooks, and his world with the #CXWG2021.   Prof. Dr. Phil Klaus's studies: https://bit.ly/3pGQipM

In this episode of the Customer Experience Superheroes podcast we discuss CX leadership with John Hanson. As consultant, author and President of Accelerated Revenue, John has spent a lifetime listening and observing qualities of leadership in CX. In conversation with host, with Christopher Brooks, John shares his experiences of leadership in customer experience explaining the binary principle of the Abundance mindset versus the Scarcity mindset. He explains how Generation Y and Millenniums deselect organisations who survive on a scarcity mindset because it doesn't allow individuals to add value and make a difference and how this is now as important as the pay cheque for a new generation of workers. If you lead or support leaders in customer experience, this is a must listen to understand how and why approaches to leadership need to evolve. 

Ian Scott is a rare breed in customer experience; a retail expert. His depth of knowledge on what does and doesn't create short stand out and long term memories is forensic. With a passion for helping retailers thrive against a challenging outlook Ian shares his vision regarding the changing role of the retail store, and why this is the best news for customer experience.In conversation with series host, global customer experience specialist, Christopher Brooks, Ian brings to life the transformation of Nike bringing us insights straight from the table of strategic customer intent at Nike. Nike prove their superhero credentials and Ian demonstrates how experimenting is a critical superhero trait in CX. Once you've listened to Ian speak on retail experience, you will wonder how you ever lived without his views (and advice). Enjoy the time with Ian and follow him at https://www.linkedin.com/in/ian-scott-0534694/, to see more of his inspirational insights.   

As we enter the home stretch of the CXWG2021, today's guest,  Professor Dr. Phil Klaus joins Neal and Christopher Brooks to share his experience and stories of The Games.   Christopher Brooks gives his weekly update on The Games, along with the fact that there are still some last-minute places available for players and the unique news regarding two teams. You need to tune in to hear more!!

Roland Hayes and the Lost Generation While reporting the story of Black Swan Records, we spoke with dozens of musicologists, one of whom produced a music compilation called “Black Swans” (plural) about forgotten Black classical singers. Here's the extraordinary tale of Roland Hayes, another great (and largely forgotten) creator of new cosmologies. The Vanishing of Harry Pace was created by Jad Abumrad and Shima Oliaee It was Motown before Motown, FUBU before FUBU: Black Swan Records. The label founded exactly 100 years ago by Harry Pace. Pace launched the career of Ethel Waters, inadvertently invented the term rock n roll, played an important role in W.C. Handy becoming "Father of the Blues," inspired Ebony and Jet magazines, and helped desegregate the South Side of Chicago in an epic Supreme Court battle. Then, he disappeared. The Vanishing of Harry Pace is a series about the phenomenal but forgotten man who changed the American music scene. It's a story about betrayal, family, hidden identities, and a time like no other. This series was produced in collaboration with author Kiese Laymon, scholar Imani Perry, screenwriter Cord Jefferson, and WQXR's Terrance McKnight. Jami Floyd is our consulting producer; our fact checker is Natalie Meade. The series features interviews with Pace's descendants and over forty musicians, historians, writers, and musicologists, all of whom grapple with Pace's enduring legacy. This episode featured scenes from Christopher Brooks' and Robert Sims' biography, Roland Hayes: The Legacy of an American Tenor. Thank you to actor William Jackson Harper for helping us bring Berlin to life. Also Lillian Xu, Eli Cohen, Theodora Kuslan, Sarah Sandbach, Andrew Golis, and MaryAnne Nesdill.    This episode featured the following music: Robert Sims Sings the Spirituals of Roland Hayes Bill Doggett's collection of Black Swan records  Black Swans: The First Recordings of Black Classical Music Performers  Du Bist Die Ruh by Roland Hayes  Were You There by Roland Hayes  Vesti La Giubba by Roland Hayes

Fireside Chats Without The Fires, in partnership with #CXWG2021, are delighted to share Mandisa's story!   Mandisa Makubalo is nothing short of an inspiration. From her tireless efforts to help women in South Africa getting back into work, to being a Founder Member of Women in CX, anything that Mandisa touches turns to gold!   Mandisa shares her story of a CXWG2021 captain, why she got involved, and what the games mean to her. As well as Mandisa, Christopher Brooks joins Neal to share provide the most up-to-date information regarding the Games. You know you should tune in to find out more...

In partnership with Limetropy, Fireside Chats without The Fires podcast is extremely honoured to support the  CX World Games 2021. To promote the launch of the games and explain why and how the Games started, Christopher Brooks (founder of the Games), joins Neal and Paul on today's podcast.   To find out more, please visit https://www.limetropy.com/the-customer-experience-world-games/

25 years ago, Disney engaged in one of its earliest reimaginings of a classic animated film into live-action with the massive hit 101 Dalmatians, starring Glenn Close, Jeff Daniels, and Joely Richardson. The film’s lush score, composed by the legendary and late Michael Kamen, is perhaps an overlooked gem that features some memorable themes and rich orchestration. On this episode of Notably Disney, host Brett Nachman reunites some of 101 Dalmatians’ musical players in reflecting back on the creative process behind this magnificent score, as well as their musical journeys and collaborations with Kamen. Joining in are orchestrator Robert Elhai, orchestrator Brad Warnaar, music editor Christopher Brooks, and music recordist and mixer Stephen McLaughlin. Among these talented musicians' many other works include the following: Robert (orchestrating The Lion King on Broadway and the film The Sixth Sense); Brad (orchestrating Robin Hood: Prince of Thieves and Crazy Rich Asians); Chris (serving as a music editor for TV series like The Boys and Galavant); and Stephen (handling the mixing for Netflix's Lost in Space and recent feature Tom and Jerry). To learn more about each of the guests, visit these outlets: - Robert Elhai showcases his musical works on his website (RobertElhai.com) and you can follow him on Twitter (@relhai) - Brad Warnaar features various projects on his website (BradWarnaar.com) - Stephen McLaughlin has a catalogue of endeavors demonstrated on his IMDB page  - Christopher Brooks shares some of his written projects on his website (ChristopherScottBrooks.com) Feel free to follow Brett on Twitter (@bnachmanreports), subscribe to the podcast, and send your feedback to notablydisney@gmail.com New episodes of the podcast debut on the first and third Tuesday of every month.

The CX Goalkeeper had a smart discussion with Christopher BrooksChristopher is a Customer Experience Specialist. He is the Founder of the Customer Experience World Games and he is a Managing Director at Clientship.My learnings:CXWG2020 ideated by Christopher Brooks in collaboration with Limetropy was a success CXWG 2021 is starting in May 2021 Christopher's chapter in the book Customer Experience 2 is about measuring behavioral changesThere are 25 CX drivers which are able to replicate 90% of the decision-making processThe EXQ (Experience Quality) method identifies what customer experiences drive a brand's customers' share of categoryThe MILO Matrix helps to prioritize the CX improvements base on a) What matters most to customers b) What the organization is best at delivering. Additionally, it helps to find the drivers that make the customers come back to you because of these drivers (as a key differentiator) His book suggestion:Customer Empathy, Alex Allwood (the last book discussed at the Limetropy book club) Christopher's gold nugget: "in customer experience we are in service. We are looking to achieve better outcomes for other people, not ourselves, we are not part of the equation"How to contact Christopher:https://www.linkedin.com/in/christopher-brooks-1425b7a/https://clientship.com/https://www.limetropy.com/the-customer-experience-world-games-2021/Thank you Christopher!#customerexperience #leadership #innovation #transformation

Clientship's CX Superheroes podcast series explores the talents and traits needed to be a success in Customer Experience. We meet incredibly committed individuals who are making a difference through their work in customer centricity.The SME community is one which CX has been 'sold' to in the past and failed to deliver the returns it achieves for larger corporates. Why is this? A lack of qualified professionals to support this community? Possibly. More likely is that it takes a real skill to take the sometimes jargonistic langauage of customer centricity ands make it relevant and meaningful to the candlestick maker, retailer or international distributor - all of whom with a few employees are SME's. But each who can increase their fortunes with improved customer experience outcomes delivered. That's where Claire Radbourne, from Melbourne, Australia stand apart from others. In this podcast her infectious approach to helping small companies come through. Her empathy for their situation and ability to translate CX in to something small owner companies can work with and prosper. In conversation with Christopher Brooks Clare shares how she's making a difference to small companies using big business models. 

Clientship's Customer Experience Superheroes starts its 7th season with a very important message in the world of accelerated digital dominance - people matter in CX. The message is shared loud and clear by Victoria Taylor of VictoriaTayluk, our first guest of this latest series. Victoria, a CX consultant is in conversation with host, Christopher Brooks on this critical topic. 2020 has seen the demise of the face to to face experience interaction, and a replacement with digital engagements. But this is not through choice its through circumstance. In discussion, Victoria explains why now its more important than ever to be 'upping our game' and delivering a quality human experience when the chance allows us.Victoria also shares details of her latest mini-book, which is available via her website. https://www.victoriatayl.uk. You can reach Victoria on LinkedIn at https://www.linkedin.com/in/victoriatayluk/. You can connect with hist Christopher Brooks at https://www.linkedin.com/in/christopher-brooks-1425b7a/.

Clientship's CX Superheroes explores the traits, techniques and tools the modern day CX professional needs in order to deliver meaningful value to their customers. In this episode we meet up with Gregorio Uglioni, an emerging star of the European CX landscape. As a CX leader within a payments company, Gregorio has the advantage on most influencers in the sector - he's practicing what he's preaching. Known as the 'CX Goalkeeper' (we still dont know why), an active member of the CX community, he has carved a space of his own finding opportunity to contribute back where he can. Whether its with his new podcast series, content listings in the form of an advent calendar, a contributor to the forthcoming CX Book 3 or as a player in the customer experience world games, he gives back whenever he can. In this episode, Christopher Brooks, catches up with Gregorio to discuss the 'VIM' model for CX strategy activation, the importance of differentiated CX and how important it is to set up the purpose of the customer service proposition. This is the final episode in series 6 and closes the series on a real high!

In this episide of the Customer Experience Superheroes podcast series we catch up with Gunjan Allen, a recognised positive force on the world of customer experience. With a background in corporate and public sector improving the experience for customers and employees, Gunjan is well placed to offer her advice on the difference between these areas. In conversation with host Christopher Brooks, Gunjan discusses the criteria of successful leaders in CX, and the pair share personal examples where they've seen the impact of poor management on employees confidence.Alongside her endeavours in customer centricity, Gunjan is a director for Women in Technlogy in Australia. Gunjan explains the importance of putting a spot light on this topic generally, but never more so now with a digital divide happening. Clientship CX Customer Experience world leading practitioners.

Each episode unpacks another areas of customer experience with an expert in their field. The Customer Experience Superpower we look at with Bryan Horn, author of 'Get you Stuff and Get Out!', is about how badly managed customer service leads to badly behaved customers. Bryan takes through 'the death words' used by companies when they are excusing their inaction, and how in turn customers are becoming affected by bad service, conditioning themselves for the worst. In conversation with Clientship's Christopher Brooks, Bryan brings to life how easy it is when you shift the culture, to create amazing experiences without even breaking sweat. Christopher and Bryan exchange a host of real case examples to illustrate the difference between 'not good enough' and 'jaw dropping' customer service. Having published hs second book on the topic, Bryan demonstrates just why he has become one of the leading 'go to' consultants for customer service improved performance. For more on Bryan and his books, check out www.thecsrevolution.com

The CX Superhero podcast series features those superpowers needed to be a leader in the world of CX today. In this episode we catch up with Jeannie Walters who poses as many of those super powers as anyone in CX. Clientship's Christopher Brooks discusses an array of customer-centric topics with Jeannie. They exchange ideas on customer strategy, leadership and porgramme design. Christopher reveales how the early work of Jeannie has influenced his thinking on various topics today. Plus, Jeannie demonstrates the true spirit of those in the CX community by sharing her experience with others in the form of usable templates and techniques via the http://yearofcx.com initiatve launched to help others during the pandemic. Jeannie is a rare breed among influencers in CX. Her focus is on the opportunity and potential others can achieve from CX, rather than the pitfall that befalls so many who build a narrative around their individual brand. With CX as the hero in her story, the message and the means are more authentic and memorable. Listen and you will see why so many connect with Jeannie's approach to CX. What starts as a interview becomes a masterclass in how to take your organisation to the next level by applying sound, resilliant and sustainable CX practices. Listen in and then follow Jeannie on https://www.linkedin.com/in/jeanniewalters/.

Clientship's Customer Experience Superheroes podcast series explore the mindset, skillset and behavioural strengths needed to be a CX leader today. We discuss with experts in their field the superpowers needed to be among the elite achieving success from customer centricity. In this episode we catch up with Shane Goldberg, lead CX consultant at CustCore Ltd, Melbourne, Australia. Shane is responsible for guiding clients through customer transformation programmes. In every instance he has recognised the importance of engaging employees who are a few steps removed from directly interacting with customers.In discussion with Clientship's MD Christopher Brooks, the CX Superheroes prodcast host, Shane generously shares ideals, ideas and practice advice for embedding deep rooted employee engagement. He talks about how to engage functions such as legal, finance and production, often oevrlooked with CX focussing on service and operations. And how to sustain that engagement. By listening, you will benefit from advice taken from several case studies and hear learnings from experts such as Colin Shaw and Nate Brown shared in the discussion.

Christopher Brooks | QUIVR | 06-11-20 by QUIVR

Clientship's CX Superheroes is now in its 5th series. Our aim is to bring listeners keen to progress the knowledge and insights from the world of customer experience. We hope listeners are inspired by the speakers and their topics. In this episode, Clientship's Christopher Brooks is in conversation with the world renonwed CX influencer Adrian Swincoe. Adrian leaves a impression on those he deals with. One which makes them think again about CX, from his no-nonsense persepctive. As a writer for Forbes, a published author and serial speaker on the world's biggest CX stages, Adrian's mantra is simple; create better outcomes which you are proud of. In conversation, they explore the simplicity of CX as a topic as well as take some less conventional paths into CX management in an quest to arrive at different outcomes. Never afraid to speak his mind in the pursuit of a better world and and improved CX practices in it, Adrian lives up to his reputation of disrupting convention in pursuit of a better tomorrow. Fortunately only one expletive!

Without a doubt, one of the most inspirational podcasts we have had the pleasure to be part of. Christopher Brooks joins today's podcast to share with the wider community why the CX World Games exists. It's thought-provoking, insightful, passionate and, above all else, inspirational. Christopher leads by example, has a very clear and defined sense of what his "Why" is, and, ultimately, is a man of his word. It really was an honour to be able to have him as a guest and hear the story of the CX games. How it started, how it has grown and all the human interest stories that came out of such a brilliant event. Mr Brooks, stand up and take a bow. It is the very least you deserve.

Last week, Steve had a talk with Christopher Brooks of the Customer Experience Superheroes podcast. The discussion covered a wide array of topics from technology adoption during the pandemic, to how businesses have adapted to service new modes of communication, to how the millennial group views communication, and to how Steve believes the world is built on a consumer-based approach to relations. All extremely fun - so let's listen in!

In this episode Clientship's CXSuperheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz, a leading contact centre company, with over 250 employees. Having started his career as a call agent some 40 years, Steve has grown several busineses and is now both a leader and influencer within the contact center sector, Having developed leading approaches to contact centre management and technology solutions, these have proved invaluable to a dazzling array of clients. At NobelBiz he leads by the company motto: make a promise, keep a promise. We get to hear what that really means and it's power in directing all employees to deliver better experiences for clients' customers. Steve talks to us specifically about keeping the promise of leadership and how that’s different from management, both in business at large and in contact centers in general, reflecting on the evolvolving requirements of contacts centres, leaders and managers as we work through the current pandemic. You can keep up with Steve directly at https://www.linkedin.com/in/stevebederman/

We speak with industry heavyweight, Chip Bell on the importance of collaborating with your customers to arrive at breakthrough product, services and experiences. Clientship's Christopher Brooks speaks with world renowned speaker on CX, Chip Bell about the value exchange delivered by including your customers in the development of improvements process. Chip shares his wealth of experience both in terms of the value in better serving customers' needs as well as deepening their customers commitment to a company because of the collaboration activity. Chip unpacks 'eccentric listening' and other tecniques aligned to the 5 ideas presented in his book. With real world and business case examples the conversation builds on the importance of building trust, respect and a safe environment for customers to 'open up the door from the inside' and share their ideas to help companies grow'.Whether you are a corporate or an SME, in insight or activation, Chip explains the value and importance of getting more from your customers than just their transactions. Chips book is available now via Amazon and other bookstores

Nick Lygo-Baker has spent many years research agency side to develop a specialism in voice of the customer. Having moved to become a CX consultant, leading Paradigm CX Ltd, he's been able to take his specialism to many clients to help them both understand how to generate more powerful insights, but also how to convert what they find into actionable improvements. In conversation with Clientship's Christopher Brooks, host of the CX Superheroes podcast series, they discuss one area of particular attention is customer service, and how companies can turn this 'cost to serve' function into having a customer care purpose and contribute towards revenue protection. With specific reference to the importance of this consideration during a pandemic. Nick shares his first hand experience of these real challanges with international clients, which form part of a new book entitled Customer Experience 2 which he contributes towards.

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Christopher Brooks, Managing Director, Clientship talks about the 3 steps to overcome a customer service crisis on Engati CX. He says that for companies to survive in this economy it's important to show some humility towards the society. He also says that it's extremely important to analyse the return on relationship. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/customer-service #EngatiCX #ChristopherBrooks #OvercomingCustomerServiceCrisis

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now. Christopher Brooks, Managing Director, Clientship talks about the 3 steps to overcome a customer service crisis on Engati CX. He says that for companies to survive in this economy it's important to show some humility towards the society. He also says that it's extremely important to analyse the return on relationship. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ #EngatiCX #ChristopherBrooks #OvercomingCustomerServiceCrisis

In this episode of Customer Experience Superheroes we speak to a tour de force in customer experience, Nate Brown. As Chief Experience Officer of Officium Labs and Co-founder of the CX Accelerator community, Nate is respected across the globe for his inspirational and progressive approach to customer experience. In this episode Nate highlights a new order for CX. As the customer experience discipline has evolved, Nate highlights the importance of knowing your role in CX and being brilliant at it. Which means making sure you have the skills you need for your purpose. He expresses how we need to 'get out of the rut we've fallen into'. The age of generalists is over according to Nate, but the need for 'generals' to lead is still important. Leaders, like customer experience management, need to be more creative and more compelling to gain the hearts and the minds of those needed to come on the journey with them. The landscape has changed and CX professionals need to adapt and advance to keep up. With an encyclopaedic knowledge of CX references, Nate evidences every point referencing experience, stats and leading practitioners in this conversation with CX Superhero podcast host Christopher Brooks. If you want to meet a modern day CX Superhero, listen in to the podcast and meet Nate Brown.

Welcome to series 4 of the Customer Experience Superheroes podcast series. Designed to highlight various superpowers needed to be a CX leader today, we bring you a variety of topics including UHNW customer personas, to journey mapping, employee engagement and service design approaches. Host, Christopher Brooks from Clientship CX interviews leading practitioners who share their expertise to inspire others looking to blaze a trail in CX. In this episode we meet up with Sirte Pihlaja to hear about the CX value of Lego Serious Play (LSP). The creative workshop technique is proving a hit with corporate audiences enabling colleagues to unlock their inner creativity and build better solutions. As CEO of Shirute in Finland, Sirte has trained to become a specialist at running Lego Serious Play workshops. We hear how the technique is helping companies to tackle all manner of challenges, but it proves particularly useful to visualise customer experience scenarios and improvements. Sirte, along with the CX Superheroes host Christopher Brooks is a contributor to the latest edition in the Customer Experience series. Sirte covers LSP in her chapter in Customer Experience 2. To order the book, visit Amazon. And if you'd like to contact Sirte about booking a Lego Serious Play session, visit https://www.shirute.com/.

Christopher Brooks - Frisson Records | QUIVR | 18-07-20 by QUIVR

In this episode of Clientship's Customer Experience Superheroes we meet the superhero David Wales. David spent many years working as a firefighter and training officer, before being appointed as the first customer experience manager in the fire service. Now running his own consultancy practice Shared Aim, David shares his ideals and experiences on the importance of enabling all to review outcomes and situations from the customer's perspective. David explains how important it is to ensure all voices are heard and not just the customers, if you want to have intergrated and collaborative engagement.Referencing the incredible studies he has completed in the fireservice of the human impact of a crisis, David's brings to life the parallels with business to help us understand how you can ensure the customer is central to the discussion, even in the most hostile of environments.

ACTION JACKSON - en kultklassiker ledd av den orubblige Carl Weathers! Följ med när retrogrottans finest ger sig i kast med detta fartfyllda äventyr längs Detroits brokiga gator. Det blir oxo ett alltför ingående besök i Jockes trånga duschskåp och sorgliga utläggningar om Tages militärgrad. Dessutom presenteras svindlande kunskap om Sharon Stones bror och UG-videos med Pointer Sisters. Podden gästas av mixar-duon Christopher Brooks och Stephen McLaughlin som tillsammans mixat score-musiken till denna episka resa. För den hugade intressenten finns dessutom hela intervjun publicerad på vår Patreon-sida. Extra svettbandstävling!! Skicka in ett foto eller nån slags illustration på dig själv, eller någon halvbekant, där bilden eller situationen helt tydligt saknar ett svettband. Ett av fotografierna och dess upphovsmakare tilldelas ett 85-95 svettband och en herrans massa merch. Vinnaren koras söndagen den 12.07.2020. Hitta oss här: Soundcloud - https://soundcloud.com/8595podcast iTunes - http://tinyurl.com/jkezzwz Acast - https://www.acast.com/8595 Facebook - www.facebook.com/8595podcast/ Instagram - www.instagram.com/8595_podcast/ Patreon - https://www.patreon.com/8595podcast 8595podcast@gmail.com

During lockdown in March 2020, the team at VoC platform solution Limetropy created a concept to bring the CX Community together to create better outcomes for charities, social causes and organisations needing to help their customers, employees, communities and society in general. The Customer Experience World Games 2020 was born. With over 140 players in 6 teams from over 30 countries around the world, the biggest hearted and smartest minds from the world's CX talent has gathered to help others in a crisis and show how CX can make a difference. In this episode Christopher Brooks, MD of Clientship CX meets Helen Burt, an organiser of the games to tell us more about the origination, the set up, what's been acheived so far and the impact it is having on the CX community.

In this episode we deal with a topic often side stepped by CX professionals and practitioners - customer data. We speak to GDPR expert, financial services leader and all round 'one of the good guys', Simon Hinks. I, Christopher Brooks, talk about what responsibilities Customer Experience has when it comes to customers data. Do we ever think about the implied consent when we send out feedback surveys, or do teams map out the customer 'SAR' (subject access request) journey? Or do we assume the CRM, data and compliance team have it covered?Customer experience assumes alot when rolling out the 'wow' experiences, but we really need to make sure we've got the customer's permission first!Simon helps us understand the potential for getting it wrong and how costly that can be to a company in terms of fines but also a loss of customer trust. "If I can't trust you with my data, why will I trust you with anything else?.Anyone in CX shoudl listen to this and find out just how low down the agenda is your data permission considerations, compared to where it should be?Now in our second season, the CX Superheroes podcast series, sponsored by Clientship.

Imagine, one moment you are sitting in a juvenile detention center in downtown Minneapolis, MN looking out a small sliver of a window... You're smart, you know your stuff, but you find yourself in trouble. Now fast forward several years, you are sitting in box seats of a billion dollar football stadium situated directly across the street from that same JDC. Sounds like a movie, but it's actually part of the real life story of our guest. On this episode of The EDGELIFE7 Presents: According To, Phillip and Carrie welcome husband, father, leader, philanthropist, executive pastor and advocate for biblical justice, Dr. Christopher Brooks. This is definitely a do NOT miss episode.

There are a handful of brands out there which truly get Customer Experience. The typically disrupt markets and make customers reconsider what matters most to them. Citizen M, the boutique transformational hotel chain started in Amersterdam and has now conqured half the world. It's focus on affordable luxury is brought to life with a consistent brand style and a band of brand Ambassadors in every hotel, empowered to do it all. At Clientship we believe clients are CX Superheroes and their employees posses CX Superpowers which once unearthed bring the brand to life in a more meaningful way for it's customers. Citizen M ticks that box with a thick marker pen!In this episode I walk through the hotel experience (in Glasgow) sharing observations which demonstrate how Citizen M has come to define the category. And earn Clientship's respect with it.

Introduction to the Customer Experience Superheroes podcast series.A series inspiring CX Practioners to become CX Superheroes themselves.In the series we will share what the CX superpowers are, how to get them and how to spot them in others.As well as interviewing several CX professionals about their CX Superpower and catching up with some great branded expeirences too. Planned as a 6 part series, we hope it will deliver practical ideas to take from the podcast and action!The CX Superheroes podcast is in association with Clientship, international CX Specialists and presented by Clientship's CX Specialist, Christopher Brooks,

Today I am going to review a book titled, “A Guide to Teaching in the Active Learning Classroom: History, Research, and Practice” by Paul Baepler, J.D. Walker, D. Christopher Brooks, Kem Saichaie, and Christina Petersen, published in2016. This is an important work, referenced by the Educause Learning Initiative in their, “7 Things You Should Know About … Research on Active Learning Classrooms.” Active learning pedagogy and active learning classrooms, or ALCs, are an important topic on many campuses. Lawrence is no exception. As higher education is looking for ways to engage with students, active learning has come to the fore as a means of doing that. This book is a great resource for anyone interested learning about, or considering teaching in an active learning classroom. My goal for this episode is to distill for you those things I found most informative and helpful for someone interested teaching in an active learning classroom. To discuss this episode, view full show notes, and transcript, please visit my blog at: http://bit.ly/ID-Corner. Intro and Outro music by Kimiko Ishizaka at https://music.kimiko-piano.com/album/bach-well-tempered-clavier-book-1

Difference Maker - 3/17/2019 - Christopher Brooks by Woodside Bible Church - Royal Oak

Kerry and Collin are joined by guests Christopher Brooks and Marissa Linzi of the podcast "FWD" to talk about the 1995 classic rom-com, While You Were Sleeping. Are rom-coms dead? Can we still have romantic fantasies in film anymore? Does Valentine’s Day suck? Just a few of the questions that pop up in this discussion. Later, Kerry talks about Ida (2013), Floating Weeds (1959) and Trouble In Paradise (1932). for the "We Just Say Book" segment.

We’re starting our 2019 season with an interview with Anna Bostwick Flaming, associate director at the Center for Teaching in the Office of Teaching, Learning, & Technology at the University of Iowa. Anna heads up the faculty development programming for Iowa’s active learning classroom initiative, called TILE. In the interview, Anna talks about the origin of the active learning classroom initiative at Iowa. She describes the kinds of programming her center offers to prepare faculty to teach well in these spaces, and she shares some very concrete strategies for teaching in active learning classrooms. Links • Anna Bostwick Flaming’s U. Iowa profile, https://teach.its.uiowa.edu/people/anna-l-bostwick-flaming • TILE (Transform, Interact, Learn, Engage) at the University of Iowa, https://teach.its.uiowa.edu/initiatives/tile-transform-interact-learn-engage • “Creating Active Learning Classrooms Is Not Enough: Lessons from Two Case Studies,” co-authored by Anna Bostwick Flaming, https://er.educause.edu/articles/2017/12/creating-active-learning-classrooms-is-not-enough-lessons-from-two-case-studies • Leading Lines Ep. 32: Cornelia Lang, http://leadinglinespod.com/episodes/episode-32-cornelia-lang/ • Leading Lines Ep. 33: D. Christopher Brooks, http://leadinglinespod.com/episodes/episode-33-d-christopher-brooks/ • Derek’s learning spaces album on Flickr, https://www.flickr.com/photos/derekbruff/sets/72157630533336504/ • “Active Learning Classrooms: What We Know,” a brief lit review, http://derekbruff.org/?p=3363

In our last episode, we talked with astronomy professor Cornelia Lang about how she uses an active learning classroom in her “Big Ideas” course at the University of Iowa. In this episode, we continue talking about active learning classrooms and the roles that technologies play in supporting student learning in these spaces. At the 2017 POD Network conference in Montreal, Derek Bruff interviewed D. Christopher Brooks, director of research at EDUCAUSE, the higher education technology association. For more on Christopher Brooks and his work, visit the links below. • D. Christopher Brooks’ EDUCAUSE page, https://members.educause.edu/d-christopher-brooks • @DCBPhDV2 on Twitter, https://twitter.com/DCBPhDV2 • “A Guide to Teaching in the Active Learning Classroom,” co-authored by D. Christopher Brooks, https://sty.presswarehouse.com/books/BookDetail.aspx?productID=441414 • Active learning classrooms at the University of Minnesota, https://cei.umn.edu/support-services/tutorials/active-learning-classrooms • SCALE-UP active learning classrooms at North Carolina State, http://scaleup.ncsu.edu/ • TEAL active learning classrooms at MIT, http://web.mit.edu/edtech/casestudies/teal.html • Derek Bruff’s photos of learning spaces, https://www.flickr.com/photos/derekbruff/sets/72157630533336504/

In this episode, Dr. Darrell Bock and Christopher Brooks, discuss the challenges and opportunities of urban ministries in diverse and ethnic neighborhoods. The post Urban Ministry and Cross-Cultural Ministry appeared first on DTS Voice.

ABOUT THIS EPISODE: Cal Moore sits down with Pastor Christopher Brooks to discuss his ReMIND Conference breakout session, "Urban Apologetics: New Questions for a New Generation."#ReMIND15 | @RemindConf--- © The Christian Manifesto 2007-2015

Welcome to the first episode!  Artist and title listing for the episode is the following: 1. Stardust by Christopher Brooks, MonoSoul 2. What? (Probi Remix) by Carlo Whale 3. Trezzz (Dub) by Nick Muir, John Digweed, Guy J, J.D.N.M.G.J 4. Soundglider by Atmos 5. Second Sunrise by Behind Blue Eyes, Sun Control Species   Enjoy the show! Your host, Zita Molnar

New York City based musician Courtney Carey shares with Patrick D. McCoy. "The African-American Voice in Classical Music" exciting details about a special tribute concert held in memory of the late soprano Shirley Verrett. Ms. Verrett passed away on November 5, 2011. Her loss is tremendous, as she was one of the greats from the post-war era. This special concert, which will be held on Saturday, January 8, 2011 at 7 p.m. at the Ephesus Seventh-Day Adventist Church, is at present one of two in the country in her honor. The concert will include special spoken tributes by legendary mezzo soprano Hilda Harris, her accompanist for 40 years, Warren Wilson, co-author of her autobiography Christopher Brooks, and written tributes by Martina Arroyo and Leontyne Price, a special memorial chorus, soprano Janinah Burnett (Spelman c/o 2000), mezzo sopranos J'nai Bridges, Lucia Bradford-Wiggins, and a video montage which will feature clips of Miss Verrett and some never before seen photos. The evening will be emceed by another great mezzo soprano Barbara Conrad.

Today's interview is with Christopher Brooks, Senior pastor of Evangel Ministries in Detroit, Michigan. (blog here) He is also host of the Equipped for Life radio broadcast which airs daily on Salem Communications. (audio archives here) He talks about the relationship between evangelism and apologetics, advice to pastors who want to get apologetics into their church, practical methods of equipping the congregation, his experience with the Biola University Masters of Arts in Apologetics program, and the Oxford Centre for Christian Apologetics. Enjoy.