Podcast appearances and mentions of jon duffy

For the first time in a decade, no bank has qualified for Consumer's People's Choice Awards. Consumer's CEO Jon Duffy spoke to Ingrid Hipkiss.

The government is introducing bigger fines for businesses that mislead shoppers. Non-compliant businesses will face penalties of up to $5million. Consumer NZ chief executive Jon Duffy spoke to Ingrid Hipkiss.

Questions to Ministers Dr CARLOS CHEUNG to the Minister for Infrastructure: What updates has he seen on the fast-track approvals scheme? Rt Hon CHRIS HIPKINS to the Prime Minister: Does he stand by all his Government's statements and actions? CAMERON LUXTON to the Associate Minister for the Environment: What recent announcements has he made regarding voluntary nature markets? Hon WILLOW-JEAN PRIME to the Minister for Social Development and Employment: Does she stand by her statement, "The steps we are taking will put New Zealand and young New Zealanders on a better path"; if so, why? RIMA NAKHLE to the Minister of Justice: What action is the Government taking to bring certainty to climate change tort law? Hon GINNY ANDERSEN to the Minister for Economic Growth: Are there more or fewer people in work now compared to when she took office? CATHERINE WEDD to the Minister of Conservation: What progress has he made towards modernising the Conservation Act 1987? INGRID LEARY to the Associate Minister of Housing: Does he agree with Consumer NZ chief executive Jon Duffy's reported statement that the Government has "got it wrong" regarding proposed changes to retirement village capital repayment laws? CHLÖE SWARBRICK to the Prime Minister: E tautoko ana ia i nga korero me nga mahi katoa a tona Kawanatanga? Does he stand by all of his Government's statements and actions? TIM COSTLEY to the Minister of Local Government: What recent announcement has he made about simplifying local government? DAN ROSEWARNE to the Minister for Rural Communities: What recent advice, if any, has he received regarding changes to funding levels and eligibility criteria under the Mayors' Taskforce for Jobs programme for rural communities? DEBBIE NGAREWA-PACKER to the Prime Minister: Does he stand by all his Government's statements and actions?

Consumer NZ is calling for a law change to speed up the return of retirement village payments if a resident leaves. The lobby group says retirement villages can be expensive, and when someone leaves they get their money back - minus management fees of up to 30 percent. But currently there's no timeframe set down for that repayment to happen, and that can leave residents and their families in a tough position financially. The government is planning changes to the Retirement Villages Act that would reduce wait times to no more than 12 months. But Consumer NZ says that can be too long for some. It's launched a petition this morning - Consumer's CEO Jon Duffy talks about why it's needed.

In hard times is there room for haggling over price? It's a question Checkpoint was keen to answer when it feels like absolutely everything is going up. Food, power and fuel. According to Gaspy the national average price for 91 is $3.42. It's gone up 34 percent in the past 28 days. Jon Duffy from Consumer NZ spoke to Lisa Owen.

A consumer watchdog is warning passengers to know their rights as Air New Zealand slashes hundreds of flights across the country in the wake of the global fuel crisis. The airline is cutting 11,000 mostly domestic flights between now and early May. That will affect about 44,000 passengers. Air New Zealand says the cuts are necessary to help keep flying affordable as the war in the Middle East forces jet fuel prices up. Consumer New Zealand chief executive Jon Duffy spoke to Lisa Owen.

The conflict in the Middle East has disrupted the plans of many travellers, who may be in for more bad luck by insurers. Much of the region's airspace has been shut after the US and Israeli attack on Iran and its retaliatory strikes in the region - and travel insurance companies have invoked the war clause in their policies. Consumer NZ CEO Jon Duffy says it's important for Kiwi travellers to check their policies, as there could be a way through this. "Insurance policies do cover cancellations if it's due to an airspace closure...but because it's hostilities and military action - typically, cover is excluded." LISTEN ABOVESee omnystudio.com/listener for privacy information.

Jon Duffy, head of Consumer NZ, joins Kathryn to discuss what's being proposed as part of planned changes to the Fair Trading Act.

The Government finally unveiled its plan to address issues impacting the energy sector, and it's prompted a mixed response. The country's largest power companies have responded positively, and their shares have jumped on the NZX as a result. Meanwhile, consumers and other businesses have voiced concerns this doesn't address the status quo. Consumer NZ CEO Jon Duffy has criticised this announcement - and claimed this doesn't move the country forward at all. "Let's remember - last year, one in five consumers had trouble paying their bill, 19 percent of people missed paying their bill on time, 56 percent of people are concerned about the price of energy. This does nothing to address that." EMA Head of Advocacy Alan McDonald says this announcement is 'underwhelming' - and claimed it wouldn't stop the closure of any mills. "It's too late for that, there's nothing really in there short-term that offers and kind of assistance for those people already in that spiral, they're looking at tough decisions to close or downsize." LISTEN ABOVESee omnystudio.com/listener for privacy information.

The Government finally unveiled its plan to address issues impacting the energy sector, and it's prompted a mixed response. The country's largest power companies have responded positively, and their shares have jumped on the NZX as a result. Meanwhile, consumers and other businesses have voiced concerns this doesn't address the status quo. Consumer NZ CEO Jon Duffy has criticised this announcement - and claimed this doesn't move the country forward at all. "Let's remember - last year, one in five consumers had trouble paying their bill, 19 percent of people missed paying their bill on time, 56 percent of people are concerned about the price of energy. This does nothing to address that." EMA Head of Advocacy Alan McDonald says this announcement is 'underwhelming' - and claimed it wouldn't stop the closure of any mills. "It's too late for that, there's nothing really in there short-term that offers and kind of assistance for those people already in that spiral, they're looking at tough decisions to close or downsize." LISTEN ABOVESee omnystudio.com/listener for privacy information.

President Trump has directed strikes on three boats this month that he claims were transporting drugs. Retired Navy Capt. Jon Duffy explains why he thinks the attacks cross a “dangerous line” and discard “the rule of law.”And, Trump says the U.S. and China have reached a potential deal to allow TikTok to keep operating in the U.S. Rep. Raja Krishnamoorthi, one of the authors of the bill to ban or force the sale of the popular social media platform, shares more about the deal.Then, a recent case of a surrogacy gone wrong highlights the lack of regulation around women carrying a pregnancy for someone else. Emi Nietfeld covers fertility technology for Wired and joins us.Learn more about sponsor message choices: podcastchoices.com/adchoicesNPR Privacy Policy

This week's business panel takes a look at real estate and hot consumer issues, with Nick Mills joined in studio by Ray White Real Estate agent Renaye Huia, and Consumer NZ CEO Jon Duffy. LISTEN ABOVESee omnystudio.com/listener for privacy information.

Nine to Noon looks at what's happening in the power sector, as smaller retailers get swallowed by the bigger players in the market. This month Flick said goodbye to its customers, as the company was taken over by Meridian. In June it was announced Frank Energy was being absorbed into its parent company Genesis, and the fate of Ecotricity - also owned by Genesis since last November - is unclear. Both Frank and Flick topped Consumer's power company customer satisfaction survey. Kathryn speaks with Consumer's Jon Duffy about what the changes mean for competition for our power dollar. He'll also talk about what's going with pricing in supermarket aisles, now Consumer's Price it Right petition has been handed over to government.

New World customers are struggling to get their hands on Smeg kitchenware, available under a 12-week promotion. They can collect one sticker for every $20 spent. But the highest-value option, the braiser, is running out - and New World says there won't be any extra deliveries. Consumer NZ, CEO Jon Duffy, says New World has specified this is 'while stocks last'. But he says it's also required by law to have appropriate stocks. "With these promotions, this is not their first rodeo, they've done these over the years - so they do know that these promotions are popular." LISTEN ABOVESee omnystudio.com/listener for privacy information.

New World customers are struggling to get their hands on Smeg kitchenware, available under a 12-week promotion. They can collect one sticker for every $20 spent. But the highest-value option, the braiser, is running out - and New World says there won't be any extra deliveries. Consumer NZ, CEO Jon Duffy, says New World has specified this is 'while stocks last'. But he says it's also required by law to have appropriate stocks. "With these promotions, this is not their first rodeo, they've done these over the years - so they do know that these promotions are popular." LISTEN ABOVESee omnystudio.com/listener for privacy information.

Surcharges - the fees we pay when we use PayWave or a credit card - have been labelled our "national embarrassment" by Consumer NZ and now the government is going to stop retailers from passing on the costs to consumers. Consumer NZ chief executive Jon Duffy spoke to Corin Dann.

A campaign has been launched to force supermarkets to cough up when shoppers are out of pocket because of misleading pricing. Jon Duffy spoke to Ingrid Hipkiss.

Consumer NZ says complaints against Noel Leeming go beyond its price-matching policy. The tech retailer is facing criminal charges brought by the Commerce Commission - accusing it of making misleading promises. Noel Leeming's strongly rejecting the claim, and says it will vigorously defend its stance. But Consumer NZ chief executive, Jon Duffy, says the company's also charged with misleading people about their consumer rights. "If people are taking things back to the store and getting mislead about their rights to a refund or a replacement, that's very concerning". LISTEN ABOVESee omnystudio.com/listener for privacy information.

Consumer NZ says complaints against Noel Leeming go beyond its price-matching policy. The tech retailer is facing criminal charges brought by the Commerce Commission - accusing it of making misleading promises. Noel Leeming's strongly rejecting the claim, and says it will vigorously defend its stance. But Consumer NZ chief executive, Jon Duffy, says the company's also charged with misleading people about their consumer rights. "If people are taking things back to the store and getting mislead about their rights to a refund or a replacement, that's very concerning". LISTEN ABOVESee omnystudio.com/listener for privacy information.

A photo of a pound of butter being sold for more than $18 has proved a lightening rod for shoppers concerns about food prices. The Consumer NZ post about the mainland semi soft butter in a tub has got more than 3,500 comments in the past 24 hours, with many people asking if that the price was accurate. Consumer NZ is about to launch a campaign looking at pricing and promotional practices of supermarkets - as well as penalties for breaches under the Fair Trading Act. Consumer NZ chief executive, Jon Duffy spoke to Lisa Owen.

The Commerce Commission is proposing changes to the Grocery Supply Code but Consumer NZ chief executive Jon Duffy believes the changes don't go far enough. Duffy spoke to Corin Dann.

In Australia Bunnings is rated the most trusted brand in the country. But it's now being accused of misleading consumers with its pricing promise to beat the same stoked item found elsewhere by 10 percent in Australia and 15 percent in New Zealand. Consumer NZ chief executive Jon Duffy spoke to Corin Dann.

CEO of Consumer NZ, Jon Duffy joins Kathryn to detail some wins the organisation has had with the Commerce Commission over some issues it's raised

This week on the Monday Wire: For our weekly catch up with Te Pāti Māori's Takutai Kemp, News and Editorial Director and Monday Wire Host, Joel, speaks to her about Finance Minister, Nicola Willis' plans to combat Aotearoa's supermarket duopoly, Green MP, Tamatha Paul's comments about police, and Te Pāti Māori's recent calls for mandatory police body cameras. For our weekly catch up with The ACT Party's Simon Court, Joel speaks to him about the Resource Management Act, or RMA reforms and concerns about the country's health and police system, following an 11-year old being misidentified as a 20-year old by police, and administered antipsychotic drugs. On Friday, they spoke to the spokesperson for People Against Prisons Aotearoa and Criminology Lecturer at the University of Auckland, Dr Emmy Rākete, about Tamatha Paul's comments about police practices in the country, the reaction they have received, and whether the reaction has been justified. They speak to the Chief Executive Officer of Consumer NZ, Jon Duffy, about Nicola Willis' plans to combat the supermarket duopoly and how the organisation are feeling about these developments. On Friday, they also spoke to a Senior Politics and International Relations Lecturer at the University of Auckland, Tim Fadgen, about US President Donald Trump's ‘overreach' in American universities, and if we should expect similar occurrences at New Zealand universities. And Global Innovator, Matt Hart, joins Joel in studio to continue our discussion around the Netflix series ‘Adolescence,'  fandoms, and exploring the role of soft power. Whakarongo mai

As briefly touched on earlier, changes to how the supermarket duopoly in the country have been put forward by Finance Minister, Nicola Willis. Currently there are only two major supermarket chains in the country: Woolworths and Foodstuffs, with this move aiming to establish alternative options to how these companies operate. News and Editorial Director and Monday Wire Host, Joel, spoke to the Chief Executive of Consumer NZ, Jon Duffy, about these developments, and how the organisation are feeling about them. They started off by asking him how much of a concern the current duopoly is.

Sky Sport is increasing the price of its sports package by about 12 percent. From May, a Sky Sport subscription will go up five dollars to $47 dollars a month. The price of the broadcaster's streaming service, Sky Sport Now, is also increasing - the monthly pass goes up by $5 a month to $54.99, and the Annual Pass by $50 to $549.99. The broadcaster said the price increase allows it to continue delivering an "unrivalled sporting line up." Jon Duffy from Consumer NZ spoke to Lisa Owen.

Sky TV's ageing satellite is causing signal issues for customers. Consumer NZ chief executive Jon Duffy spoke to Ingrid Hipkiss.

More and more Kiwi households have noticed an increase in broadcasting issues and disruptions - and the provider has offered up an explanation. In a recent update for investors, Sky confirmed it had accelerated plans to move from its current Optus D2 satellite to a new satellite after Optus revealed it would die earlier than previously thought. Consumer NZ CEO Jon Duffy says they've seen a significant number of customer complaints as a result of these disruptions. "What we're seeing causing frustration is - people are contacting Sky, they either can't get through or they can't get a reasonable answer to their questions, and that is just doubling down on the pain that they're feeling." LISTEN ABOVESee omnystudio.com/listener for privacy information.

Consumer NZ says inaccurate pricing and misleading specials could collectively cost customers millions of dollars. The Commerce Commission has filed criminal charges against Woolworths NZ and two individual Pak'n Saves - accusing them of breaching the Fair Trading Act. It says investigations are ongoing. Consumer chief executive Jon Duffy says minor amounts for individual shoppers are significant when it's nationwide and happening every day. "If every shopper's going to one of the other supermarkets that's been charged 50 cents extra that they shouldn't have been charged for their baked beans - actually, that really adds up." LISTEN ABOVESee omnystudio.com/listener for privacy information.

The Commerce Commission has announced it will be filing criminal charges against Woolworths New Zealand, Pak'nSave Silverdale, and Pak'nSave Mill Street. Consumer New Zealand chief executive Jon Duffy spoke to Ingrid Hipkiss.

Consumer NZ boss Jon Duffy joins Kathryn to highlight his organisation's concerns over the recently completed FRT trial in Foodstuffs stores.

Consumer NZ is releasing results from its survey looking for the best and worst mobile phone providers. Consumer NZ chief executive Jon Duffy spoke to Alexa Cook.

A probe of aviation competition could bring New Zealanders better prices. Consumer NZ has asked the Government to direct the Commerce Commission to investigate aviation in its next market study. It says Air New Zealand has a virtual monopoly on many domestic routes - and it's affecting regional airfares. Consumer CEO Jon Duffy says a probe would reveal why prices are so high, and how to change things. "It allows for a reasoned and evidence-based debate on what the next best options are, and then you can hand it back to the Government and say - alright, you know what you could do to fix things. It's up to you whether you do it or not." LISTEN ABOVESee omnystudio.com/listener for privacy information.

Consumer NZ tracked a series of return flights for a family of 4 over 18 weeks to see what happened to prices during school holidays. Turns out, according to Consumer, flights in the school holidays were up to 167 percent more expensive than in the 3 weeks prior. Compared to Qantas prices during the same periods, Air New Zealand came off second best. Consumer NZ CEO, Jon Duffy spoke to Lisa Owen.

Consumer New Zealand says Ticketmaster's 'dynamic pricing' for the Oasis tour tickets is likely to be following the law. People have complained after wildly different rates were charged on the same tickets. Consumer New Zealand CEO Jon Duffy says as long as Ticketmaster is transparent prices can change, it's not breaking the law. He says transparency could be improved. "For example, if you had a running tally of how many tickets had sold and you disclosed that - at which point, the next tier of pricing would kick in." LISTEN ABOVESee omnystudio.com/listener for privacy information.

Fares for some Air New Zealand flights have surged by up to three hundred per cent in the past five years according to Consumer NZ. It found in one case, a last minute booking of a return flight to Hamilton from Wellington for two adults, booked two days before a funeral, cost $281.20 in 2021 - three years later, it cost $1,118.00. Consumer NZ chief executive Jon Duffy spoke to Corin Dann.

Transpower chief executive Alison Andrew confirmed yesterday that the power pylon that fell last Thursday, cutting power to most of Northland, was caused by contractors carrying out routine maintenance. The maintenance work was being carried out by Transpower's service provider in the region, Omexom. Omexom managing director Mornez Green took responsibility for the fault, and reiterated the importance of a thorough investigation. Northland households have the right to compensation for items damaged during the lengthy power outage including food spoiling in a defrosting freezers. Consumer New Zealand's chief executive Jon Duffy spoke to Corin Dann.

Some Toyota owners may be regretting their purchase.  It's a struggle to insure one Toyota car model, with annual insurance costs reaching nearly three thousand dollars.  The Toyota Aqua is the most commonly stolen car in the country, which has caused insurers to hike prices.  Consumer NZ Chief Executive Jon Duffy told Mike Hosking that while the Aqua is cheap to run, the fuel savings may not be worth it.  LISTEN ABOVE See omnystudio.com/listener for privacy information.

Last night was the final episode of Fair Go, one night after long-running current affairs show Sunday also finished up - both shows the victim of cost-cutting at TVNZ. Consumer New Zealand chief executive Jon Duffy spoke to Corin Dann.

Air New Zealand's reliability has fallen - and it's trailing Jetstar in figures for last month as it grapples with engine problems. Only 77 percent of its domestic flights arrived within 15 minutes of scheduled times last month, down from 88 percent in January. Jetstar reported no domestic cancellations last month and almost 79 percent of flights were on time. Consumer NZ CEO Jon Duffy says it's good opportunity for Jetstar to boost their reputation. "It's a great opportunity for them to show that they're lifting their game - and become more of competitive threat to Air New Zealand." LISTEN ABOVESee omnystudio.com/listener for privacy information.

Air New Zealand's ramping up domestic airfares from tomorrow. Last week the National carrier warned travel agents that all existing bookings need to be ticketed by midnight, to avoid any price changes. Consumer New Zealand chief executive Jon Duffy speaks to Lisa Owen.

Consumer advocates say a muscled up Kiwibank is no silver bullet to fix the country's banking sector. A draft Commerce Commission report has found a lack of competition in the personal banking sector and says New Zealand-owned Kiwibank is too small to disrupt the market. It says there's a two-tier market in which the big four Australian-owned banks have the major share, with smaller operators offering no threat to that dominance. Monopoly Watch director Tex Edwards, Simplicity's Sam Stubbs, and Consumer NZ chief executive Jon Duffy spoke to Corin Dann.

Retirement village operators have come under fire from the Commerce Commission for their contract terms.  A dozen retirement operators —including Ryman and Arvida— have been put on notice because their conduct risks breaching the Fair Trading Act.  They run a total of 180 villages across the country.  Consumer NZ chief executive Jon Duffy told Mike Hosking that there's an imbalance of power between facility operators and residents.  He says there are concerns around the advertising that lures people into a village, and unfair clauses in the residents' contracts.  LISTEN ABOVE See omnystudio.com/listener for privacy information.

The recently rebranded Woolworths is also revamping its loyalty programme, claiming customers will benefit from targeted ads based on information collected about them. Everyday Rewards is replacing the old OneCard, favouring a more involved app with a digital card and personalised deals. Consumer NZ has long criticised supermarkets for selling data collected through loyalty schemes, as well as luring shoppers into phony member-only deals. Chief executive Jon Duffy spoke to Ingrid Hipkiss.

The pricing and promotional practices at the country's two major supermarket groups are to be the focus of an investigation opened by the Commerce Commission. The consumer watchdog is responding to a claim made last August by Consumer NZ that the Foodstuffs and Woolworths supermarket groups have engaged in misleading pricing, including the advertising specials that are anything but. Both companies have said they will cooperate fully. Neither accepted our request for an interview. Consumer NZ chief executive Jon Duffy spoke to Corin Dann.

Z Energy is being taken to court over claims it has breached the Fair Trading Act by misleading New Zealanders. According to the Statement of Claim filed by Consumer NZ inc, Lawyers for Climate Action NZ, and the Environmental Law Initiative - Z has increased its total greenhouse gas emissions since 2019, despite running ads that say: "we're in the business of getting out of the petrol business". Z Energy declined to come on the programme, instead providing a statement which says: "Z Energy acknowledges the statement of claim served to us." It says it takes "the claim made against Z extremely seriously and is now working to consider its response." Consumer NZ chief executive Jon Duffy spoke to Ingrid Hipkiss.

Earlier this month Nine to Noon looked at the issue of online fraud and whether banks could - and should - be doing more to protect customers' losses. Kathryn spoke with Jon Duffy from Consumer NZ about whether the New Zealand Code of Banking Practice was robust enough to protect Kiwi bank users, and anti-scam consultant Bronwyn Groot about the increasing sophistication of scammers. Millions are being stolen from Kiwis each year - likely a gross underestimate of the true situation because many victims feel embarrassed and don't report their losses. Nine to Noon has been seeking a discussion with the heads of the major banks in New Zealand to talk about the rise of online scams and how they're dealt with. Only one agreed. This morning Kathryn speaks with ANZ's CEO Antonia Watson.

Labour's policy to remove GST on fruit and vegetables - previously labelled as 'boondoggle' by its own Finance Minister - has found few friends since its announcement on Sunday. Labour is promising to take the 15 percent goods and services tax off fresh and frozen fruit and vegetables from April 2024. But the policy has been almost universally criticised by economists and tax experts, who argue supermarkets will not pass on any savings to shoppers and that it will be difficult to administer. Consumer New Zealand, which pushed for the Commerce Commission inquiry into supermarkets, is also sceptical savings will be passed on. Susie speaks with Chief Executive, Jon Duffy.

The consumer watchdog is warning about AI-powered digital billboards now in use in shopping malls, and the lack of disclosure about the data they're using. Consumer NZ says the billboards, called "SmartScreens", film shoppers, analyse their biometric data, and then serve up targeted advertisements in real time, based on a person's age, gender and even mood. These billboards are already in use in Westfield shopping centres in Auckland and Christchurch. But Consumer chief executive Jon Duffy says customers may not be sufficiently aware of the data being collected about them, and how that data is being used.

Rhode Island agency Duffy & Shanley celebrates 50 years, and partners Jon Duffy and Annette Maggiacomo join Bill Bartholomew to discuss how they got here, where public relations and communications is headed, and what they've learned about Rhode Island.Support the show