Podcasts about Air New Zealand

Flag-carrier airline of New Zealand

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Best podcasts about Air New Zealand

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Latest podcast episodes about Air New Zealand

RNZ: Morning Report
Air NZ plane with hole in fuselage returns to Auckland

RNZ: Morning Report

Play Episode Listen Later May 25, 2025 3:05


Repairs get underway in Auckland on Monday on an Air New Zealand plane left with a hole after it hit an air-bridge. Air New Zealand's chief safety and risk officer Nathan McGraw spoke to Corin Dann.

Heather du Plessis-Allan Drive
Duane Emeny: Air Chathams chief commercial officer offers theory as to why domestic flights have gotten pricier

Heather du Plessis-Allan Drive

Play Episode Listen Later May 15, 2025 4:42 Transcription Available


A new report suggests the increase in domestic air fares may be due to a lack of the right planes. In particular, airlines don't seem to have access to suitable 19-50 seat passenger aircraft. Air New Zealand has abandoned some of their regional routes - but the gap in the market hasn't been filled. Air Chathams chief commercial officer Duane Emeny speculates further. LISTEN ABOVESee omnystudio.com/listener for privacy information.

Early Edition with Kate Hawkesby
Ryan Bridge: Flick Electric on its last legs is a sign winter's coming

Early Edition with Kate Hawkesby

Play Episode Listen Later May 12, 2025 2:24 Transcription Available


If what's they're saying about a Flick Electric shutting up shop is true, and I've no reason to doubt it, then it should come as no surprise. This is a BusinessDesk report - it's owned by Z and so far, they're not saying anything. It's one of the smaller retailers that help keep the bigger gentailers honest, but the cracks started showing ages ago. Winter 2021, they closed their books to new customers. The great wholesale price crunch hit them hard. Last year, again, wholesale prices shot up above retail. You can't run a business like that, and we were warned then about what is happening now. Means little guys can't hold on. The problem is hedging. They couldn't afford the cost of hedging during the crunch for new customers. That means less choice for us, and we know what that typically means for prices. Unlike your Air New Zealand regional airfares debate this past week, there is a quick fix for this problem. At least a partial one. The government announced to much fanfare in February that the big gentailers would no longer be allowed to offer sweetheart deals to their own lot, and transparency about those deals would be forced upon them. The generator part favouring its own tailer, but not other, smaller players. So, the odds are stacked against them and flick - out goes the lights. So, we've known about this unfairness since at least 2021 for Flick, we've had belatedly an announcement something might change, but years later no change and another retailer bites the dust. 40,0000 customers off to, you guessed it, Meridian - one of the big gentailers. Losing Flick, if true, is another sign winter is coming, and I can't see anybody in much of a hurry to do much about it. See omnystudio.com/listener for privacy information.

Newstalk ZBeen
NEWSTALK ZBEEN: Not Clicking That

Newstalk ZBeen

Play Episode Listen Later May 8, 2025 13:47 Transcription Available


FIRST WITH YESTERDAY'S NEWS (highlights from Thursday on Newstalk ZB) Don't Take the Bait/Falling Out of Love with Air New Zealand/So Over MMP/So Over Biodiversity/Bad News About New StationSee omnystudio.com/listener for privacy information.

The Re-Wrap
THE RE-WRAP: Hosking-Based Policy

The Re-Wrap

Play Episode Listen Later May 7, 2025 15:51 Transcription Available


THE BEST BITS IN A SILLIER PACKAGE (from Thursday's Mike Hosking Breakfast) Let's Just Streamline This/Stay Classy, NZ/What Public Broadcasting Actually Is/Hosk Ruins it for EveryoneSee omnystudio.com/listener for privacy information.

Early Edition with Kate Hawkesby
Ryan Bridge: Why ComCom's not investigating Air New Zealand

Early Edition with Kate Hawkesby

Play Episode Listen Later May 7, 2025 2:59 Transcription Available


So, after all the handwringing, the complaints, the stomping of feet, the Commerce Commission's shooting down talk of an investigation into domestic airfares. Greg Foran and Co. will see this as vindication - validation that, despite the headlines and Consumer NZ's claim the market is quote broken, the reality is their costs have gone up and, surprise surprise, it's expensive to run routes with high fixed costs to small places with few people. So they conclude doing a market study —which is easy politics, it scratches the itch— won't actually achieve anything. And they say it won't lead to consumers getting a better deal. Refreshing honesty. Could the same refreshing honesty not have been applied to the claims about banking/supermarkets/petrol stations, etc, etc, etc? Like most things post-Covid, costs have gone sky high. Airport landing charges - up. Air traffic control - up. Security levies - up. And when you're a business, one owning to the tune of 51% remember, you recoup those costs by putting your own prices up. We don't want them subsidies flights and crashing our business, right? We sold off the national carrier in 1989. We re-nationalised it in 2001after Ansett went bust - that cost us close to a billion bucks. Ansett's problem was high costs and regulation changes - when airlines fail, it gets expensive for taxpayers. Now I don't want to defend an airline charging me $400 to fly for 40 minutes anymore than the next guy. But this is the crux of most of the complaints we hear about through the media. Short flights, regional flights are expensive right now and people don't use them often enough. They use more fuel as a proportion of total flight time because take-off and climbing is when you burn through it - it takes a bit of gas to lift us into the sky. The cost of fuel is a third of operating cost —something Foran can't control— that's more the purview of a Putin or a Sultan. Planes spend way too long sitting on the ground, your costs are higher, and you've got fewer passengers to spread those costs over. Using jets would be more efficient but, again, we don't have the people to fill them. Which is why I said the other day —and it's true but doesn't make it palatable— we're a small country, we pay a price for sparsely populated, beautiful and untouched landscapes. The ComCom does say there's room for improvement, but on the whole, the real enemy here is the politician or talking head who tells us by simply bashing Air New Zealand's head into a wall, they can make Kiwis fly on the cheap.See omnystudio.com/listener for privacy information.

The Mike Hosking Breakfast
Mark the Week: The All Blacks deal is a nice fit

The Mike Hosking Breakfast

Play Episode Listen Later May 1, 2025 2:18 Transcription Available


At the end of each week, Mike Hosking takes you through the big-ticket items and lets you know what he makes of it all. Tory Whanau: 9/10 She scored it herself and why wouldn't you, shouldn't you, when you are as brilliant as her? God, she deserves a holiday. Donald Trump: 7/10 For the sheer madness, calamity and unbelievable amount of bullshit he has spouted in 100 days. You will never see the likes again, unless of course he runs for a third and fourth term. Auckland FC: 8/10 You can't argue with that execution of success. Have a dream, get a team and win the competition. That's brilliant! Canada: 7/10 Election of the year so far and will almost certainly beat tomorrow's in Australia, unless Dutton does a Morrison. And I'm not running odds on that. Toyota: 7/10 The All Blacks deal is a nice fit. How good will Tamaiti Williams look in a Yaris? James Meager: 3/10 For saying random stuff like he's looking into helping Air New Zealand into the regions and getting fares down. He's also looking to get butter under $4 a block. LISTEN ABOVE FOR MIKE HOSKING'S FULL WEEK IN REVIEW See omnystudio.com/listener for privacy information.

Heather du Plessis-Allan Drive
Dr John Small: Commerce Commission Chair explains why they won't be investigating the cost of flying

Heather du Plessis-Allan Drive

Play Episode Listen Later May 1, 2025 4:20 Transcription Available


The Commerce Commission has confirmed it will not be formally putting the cost of flying under the microscope. Rangitata MP James Meager has suggested the Government could help keep fares competitive by supporting regional airlines. It's been revealed some flights to Pacific Island nations are cheaper than certain trips within New Zealand. Commission Chair Dr John Small says flying short routes with low demand is very expensive. "There's no law against charging high prices - that's the reality of things in New Zealand. If it's a monopoly - on a monopoly route - it's potentially able to be regulated." LISTEN ABOVESee omnystudio.com/listener for privacy information.

Heather du Plessis-Allan Drive
Kiri Hannifin: Air New Zealand Chief Sustainability Officer on the company's new strategy to meet net zero emissions by 2050

Heather du Plessis-Allan Drive

Play Episode Listen Later May 1, 2025 7:46 Transcription Available


Air New Zealand wants to tap into more sustainable aviation fuel - to meet net zero emissions by 2050. It's aiming to cut well-to-wake jet fuel greenhouse gas emissions by 20-to-25-percent in five years, compared to pre-Covid. Air New Zealand's Kiri Hannifin says this is the main way airlines can de-carbonise. She says sustainable fuel is costly, but there's ongoing work looking at keeping airfare prices fair - especially for domestic travel. "Why it's so expensive at the moment is because there's hardly any available, so the more demand there is, the more supply there'll be available - and that will help get the prices down." LISTEN ABOVESee omnystudio.com/listener for privacy information.

RNZ: Checkpoint
Commerce and Consumer Affairs Minister on Air NZ prices

RNZ: Checkpoint

Play Episode Listen Later Apr 30, 2025 8:22


The Consumer Affairs minister is watching Air New Zealand's ticket prices closely and talks to the airline regularly. But don't expect government action anytime soon. The government's all but ruled out regulating prices and won't commit to a market study. Air New Zealand said its costs have gone up about 30 percent in the past three years and it's not price gouging. Commerce and Consumer Affairs Minister, Scott Simpson spoke to Lisa Owen.

RNZ: Morning Report
Air NZ announces new climate action forecast

RNZ: Morning Report

Play Episode Listen Later Apr 30, 2025 4:05


Air New Zealand has announced a new climate action forecast for 2030, which it is describing as "guidance" on how it expects to perform rather than setting a target. Air New Zealand's chief sustainability and corporate affairs officer Kiri Hannifin spoke to Ingrid Hipkiss.

RNZ: Morning Report
Air NZ breaks down competitors to keep monopoly: Businessman

RNZ: Morning Report

Play Episode Listen Later Apr 29, 2025 5:49


A businessman who tried to succeed in the New Zealand aviation sector says Air New Zealand systematically breaks down competitors to maintain their effective monopoly. Ewan Wilson spoke to Alexa Cook.

RNZ: Morning Report
Morning Report Essentials for Wednesday 30 April 2025

RNZ: Morning Report

Play Episode Listen Later Apr 29, 2025 28:17


In today's episode, the Justice Minister Paul Goldsmith says Cabinet has agreed to reinstate a total ban on prisoners voting in general elections, Labor leader Anthony Albanese remains on track to become the first Australia Prime Minister in more than 20 years to win consecutive elections, the Green MP for Rongotai says the party's support remains strong in Wellington, despite Mayor Tory Whanau stepping down after one term, a businessman who tried to succeed in the New Zealand aviation sector says Air New Zealand systematically breaks down competitors to maintain their effective monopoly, and the Canadian Liberal Party has won a fourth consecutive term.

Kerre McIvor Mornings Podcast
Billie Moore: NZ Airports Association CEO on rising airfares and the government considering ge

Kerre McIvor Mornings Podcast

Play Episode Listen Later Apr 29, 2025 10:19 Transcription Available


Airfares are still on the rise, and the Government is considering getting involved. It hasn't ruled out underwriting the expansion of small regional airlines to help maintain routes and keep the price of tickets competitive. Associate Transport Minister in charge of Aviation, James Meager says he's uncomfortable with the idea of flying becoming accessible only to the wealthy. NZ Airports Association CEO Billie Moore told Kerre Woodham they have to be upfront in that no airline is really going to go up against a government-owned carrier like Air New Zealand on existing routes. She says it's not a viable option, particularly for smaller carriers. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Kerre McIvor Mornings Podcast
Kerre Woodham: Why would the Government interfere in the aviation market?

Kerre McIvor Mornings Podcast

Play Episode Listen Later Apr 29, 2025 6:35 Transcription Available


We know airfares are expensive, right? Everybody, and I mean everybody, I know who's booked flights recently has made the comment that an overseas flight is cheaper than flying just about anywhere around New Zealand – especially to the provincial centres. Easter was huge in terms of airfares, but even on your normal everyday Wednesday morning, flying to Timaru, flying to Tauranga, it's going to set you back a fortune. We've been complaining about Air New Zealand's pricing now ever since we could get back in the air again after Covid, but what can we do? Air New Zealand says its experienced more cost inflation in the past three years than was typically seen in a decade, with Covid, a weak New Zealand dollar, and geopolitics all to blame. Richard Thompson, Air New Zealand's Chief Financial Officer says their costs over the past 3.5 years have gone up by roughly 30%. Domestic airfares on average have gone up by around 24%, so they're trying to absorb the costs, they say. He argues that flying is still a relatively affordable way to get around the country, with every $400 or $500 fare, he says, there are thousands of examples of $129 fares or even $99 fares. He said I was speaking with someone before Christmas who wanted to get from Timaru to Napier. They were paying $600 or $700 one way. But what's the alternative? You drive to Picton. It'll cost you $100 in gas. If you take the ferry across, that's another $250 or $300. Then another $50 or $60 in gas to get to Napier. He said driving isn't cheap either. But now the government's getting in on the act. Associate Transport Minister James Meager is not ruling out underwriting the expansion of small regional airlines to help maintain routes and keep the price of flying competitive. But truly, the thing is we simply do not have the population base to support viable competition. How many airlines have tried and failed to establish themselves in the market? Just thinking back, in the last couple of decades, Freedom Air, Kiwi Air, and Ansett - they came, they tried, they failed. Don't get me wrong, competition is a good thing. We do have Jetstar, bless them and where they fly, you'll generally find the routes are the most competitive in terms of airfares, and the most reliable – because let's not forget about reliability. And I don't think that's a coincidence. I'm supposed to be flying to Tauranga in a couple of weeks for the day, for a job. And I'm supposed to be flying down on Saturday morning and flying back on Saturday evening. I have absolutely no confidence that that will happen. None. I mean, I hope it does, because there's a film crew down there and it will be a costly exercise if I fail to make it. I'm not planning anything for that particular Saturday night because the last time I flew to Tauranga, I got down there fine and then sat for just under 7 hours in the regional lounge waiting for a plane that never came, or it didn't come for a very, very long time. And yes, you can drive, but it's a horrible drive. But what do you do? It's a horrible drive or you accept that there's a very real chance that the plane won't take off when it says it's going to. Why, though, is the government interfering in the market? I found it really interesting that successive governments, Labour and National have wanted to tinker with privately owned businesses like supermarkets, and petrol companies, and banks, and now the airlines. They want to sort of tweak and fiddle around to try and bring prices down and make things more competitive, and it's all about the consumer and you know. Fabulous. Why don't they bring down the price of power? That's something they do control. The governments are in charge of that. Not everybody flies, we all use electricity. It is what it is. It's expensive to run an airline. Really expensive now in the wake of Covid and it's all been outlined as to why it's so expensive. Flying is expensive. We know that. We baulk at paying the prices if we can. They will allow some subsidies if you're going for a funeral, if there's humanitarian reasons for getting somewhere quickly. Air New Zealand can allow for cheaper airfares, but ultimately, do we want the government, that is the taxpayer, subsidising competition in the aviation industry? I wouldn't have thought that was a good use of taxpayer money. Why on Earth should other taxpayers who don't fly, subsidise those who want to flit off to Hawkes Bay or Queenstown for a jolly. I just don't see why the government should be interfering with the business of flying planes. See omnystudio.com/listener for privacy information.

Heather du Plessis-Allan Drive
Billie Moore: NZ Airports Association CEO says Air New Zealand needs regulation and pricing investigation

Heather du Plessis-Allan Drive

Play Episode Listen Later Apr 28, 2025 3:29 Transcription Available


New Zealand's Airports Association has voiced disapproval with the latest review of their regulatory arrangements - and suggested the scrutiny needs to be on Air New Zealand. MBIE has launched another review of airport regulations, just three weeks after the Commerce Commission gave Auckland Airport the tick of approval for an upgrade. NZ Airports Association CEO Billie Moore says it's clear there's plenty of strain on the domestic market - and Air New Zealand has a 'monopoly' over that market. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Best of Business
Billie Moore: NZ Airports Association CEO says Air New Zealand needs regulation and pricing investigation

Best of Business

Play Episode Listen Later Apr 28, 2025 3:38 Transcription Available


New Zealand's Airports Association has voiced disapproval with the latest review of their regulatory arrangements - and suggested the scrutiny needs to be on Air New Zealand. MBIE has launched another review of airport regulations, just three weeks after the Commerce Commission gave Auckland Airport the tick of approval for an upgrade. NZ Airports Association CEO Billie Moore says it's clear there's plenty of strain on the domestic market - and Air New Zealand has a 'monopoly' over that market. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Early Edition with Kate Hawkesby
Full Show Podcast: 29 April 2025

Early Edition with Kate Hawkesby

Play Episode Listen Later Apr 28, 2025 34:35 Transcription Available


On the Early Edition Full Show Podcast for Tuesday 29 April 2025, Tory Whanau has given up her bid to be re-elected Wellington's Mayor. Ryan Bridge got reaction from the apparent frontrunner in the race, Andrew Little. The construction industry is celebrating the government's to allow reputable builders, plumbers and drainlayers to self-certify their own work for certain builds. We get the latest from Australian as the election campaign draws to a close. Ryan gives a reality check for those complaining about Air New Zealand's prices. Get the Early Edition with Ryan Bridge Full Show Podcast every weekday on iHeartRadio, or wherever you get your podcasts.See omnystudio.com/listener for privacy information.

Early Edition with Kate Hawkesby
Ryan Bridge: Flying will always be expensive in regional NZ

Early Edition with Kate Hawkesby

Play Episode Listen Later Apr 28, 2025 2:58 Transcription Available


Here we go again with the whinge fest about Air New Zealand's prices. I get it. I try book the same flights as everybody else and when you're trying to fly some obscure route from this province to province its gets expensive. Quickly. But here we are again with politicians telling us fibs - telling us they can wave a magic wand and fix all of our problems. This time is James Meager - going in to bat for the South Island. He says flying shouldn't just be for the rich, the government is going to take action and is talking about underwriting airlines. Do we want the government underwriting the purchase of turbo prop planes? Really? We've heard this all before of course. They've gone after the banks, the supermarkets, and the price of petrol. I can't tell you how many painstaking and frustrating interviews I've done with ministers of all colours and stripes who swear black and blue they'll sort it out and then don't. What's worse? The person that punches you in the nose? Or the doctor that says they'll fix it when they know you can't? Here's the thing, if you wanna book the main trunk line, it's relatively inexpensive, providing you're not booking last minute. There's Jetstar keeping Air New Zealand honest. That's competition. But if you're flying Kerikeri to Dunedin tomorrow, guess what? It will cost plenty. Why? Because they've got you over a barrel. You need to fly. It's short notice. 8000 people live in Kerikeri and 130,000 in Dunedin, these routes are often empty. The fact is running a profitable airline in a sparsely populated country is bloody difficult. And we want them to be profitable, otherwise we have no airline and we're a backwater banana republic. And the regional players - they're no better off. Air Chathams the other week was threatening to pull out of Whakatane unless the council paid for a new Cessna. Everyone compares us to the Australians - but have a look at outback Queensland. You pay thousands just to get to Brisbane. Show me a headline about flights being cheaper from Dunedin to Bali than Dunedin to Auckland and I'll show you one about Mount Isa to Brisbane and Brisbane to Canada. Population matters and guess what? We're a blip on the radar. And as for the promise that some politician will swoop in and save the day - it's about as reliable as planes.See omnystudio.com/listener for privacy information.

RNZ: Checkpoint
Air New Zealand on cost of air fares

RNZ: Checkpoint

Play Episode Listen Later Apr 24, 2025 11:26


Checkpoint has been inundated with messages from people affected by the cost of Air New Zealand's domestic flights. That includes a Rotorua man, who instead of flying direct to Christchurch for work, leaves home at 1:30 in the morning to drive to Auckland Airport in order to save hundreds on air fares. An 18-year-old also can't come home for his first university holidays because of the cost of flights. Air New Zealand's chief financial officer Richard Thomson spoke to Melissa Chan-Green.

Flypodden
FLIGHT 338 - SAS Business Class og Air New Zealands nye uniformer

Flypodden

Play Episode Listen Later Apr 23, 2025 28:42


Vi er tilbake med vanlige episoder etter påske. Det samme er SAS Business Class, Trumps handelskrig begynner å få konsekvenser for luftfarten og Air New Zealand har fått nye uniformer. Velkommen ombord på Flypoddens flight 338!Dewoitine D-338 AKTUELT:SAS Business Class er tilbake fra 1. oktober... og da kommer det også nytt matkonseptRiyadh Air viser frem sine fire klasserAmerican Airlines ruller ut wifi på alle 1500 fly i flåtenKina stanser import av Boeing-fly...og sender to nye 737MAX tilbake til Boeing fra KinaMens India kan dra fordel av Kinas Boeing-stoppDet er klare tegn på fallende etterspørsel på flyreiser til USA...mens SAS ikke ser store endringer (ennå)Air New Zealand med nye uniformer

RNZ: The Panel
The Panel with Denise L'Estrange-Corbet & Anton Mathews (Part 1)

RNZ: The Panel

Play Episode Listen Later Apr 22, 2025 25:56


Tonight on The Panel, Wallace Chapman is joined by panellists Dame Denise L'Estrange-Corbet & Anton Mathews.  They discuss the death of Pope Francis and the state of the Catholic Church, along with accusations Air New Zealand is being tone deaf for announcing new uniforms at a time of high regional fares.

Global News Headlines
Australia: Easter Travel Boom - Airline Warnings and Preparations

Global News Headlines

Play Episode Listen Later Apr 16, 2025 6:19


Australian airlines anticipate an exceptionally busy Easter travel period, with Qantas and Jetstar alone expecting to handle nearly two million passengers across their networks between Easter and Anzac Day. This surge in travel represents a significant increase, leading both airlines to implement measures such as rostering extra staff and having standby aircraft available. Travellers are being advised to arrive at airports significantly earlier than usual and to utilise online check-in and adhere to baggage restrictions to mitigate potential delays. Air New Zealand also projects a substantial rise in Australian passengers, particularly on trans-Tasman routes, urging travellers to plan ahead for a smoother experience. Overall, the reports highlight a widespread expectation of record-breaking travel volumes during the upcoming Easter holidays.See omnystudio.com/listener for privacy information.

Saturday Morning with Jack Tame
Kevin Milne: Air New Zealand's new uniforms

Saturday Morning with Jack Tame

Play Episode Listen Later Apr 12, 2025 5:46 Transcription Available


Air New Zealand is refreshing their look, unveiling a brand-new uniform for their staff. The update comes 14 years after their last redesign – the collection designed by Kiwi designer Emilia Wickstead. And although Kevin Milne thinks they look pretty good, he does have a few questions. LISTEN ABOVE See omnystudio.com/listener for privacy information.

RNZ: Morning Report
Air NZ unveils new uniforms

RNZ: Morning Report

Play Episode Listen Later Apr 10, 2025 5:33


Air New Zealand has unveiled its new uniform, set to replace the colourful Dame Trelise Cooper design staff have been sporting since 2010. The new design was created by London-based New Zealand fashion designer Emilia Wickstead in collaboration with artist Te Rangitu Netana. Wickstead spoke to Paddy Gower.

RNZ: Morning Report
Morning Report Essentials for Friday 11 April 2025

RNZ: Morning Report

Play Episode Listen Later Apr 10, 2025 29:02


On today's episode, Beijing has insisted it won't back down in the face of US President Trump's increasing tariffs on Chinese goods which now stand at 145 percent, Air New Zealand has unveiled its new uniform, we have our weekly political panel and Kerry-Anne Walsh brings us the latest from Australia.

Kerre McIvor Mornings Podcast
Henry and Lani: Air New Zealand workers on the newly unveiled uniforms

Kerre McIvor Mornings Podcast

Play Episode Listen Later Apr 10, 2025 11:38 Transcription Available


Air New Zealand's new uniform has been unvieled. It was designed by world-renowned Kiwi designer Emilia Wickstead and comes 14 years after the airline's last uniform update. An onboard wearer trial is beginning in May, and the new uniform will be rolled out in full from 2026. Henry, a pilot for Air New Zealand, told Kerre Woodham it's definitely a change, but airlines all around the world are bringing back double-breasted jackets as part of their uniforms. Flight attendant Lani says it's exciting to have such a meaningful uniform – with beautiful hand drawn designs from Te Rangitu Netana and iconic New Zealand symbolism. LISTEN ABOVE See omnystudio.com/listener for privacy information.

RNZ: Morning Report
Air NZ flight diverted due to smell of fuel

RNZ: Morning Report

Play Episode Listen Later Apr 8, 2025 3:45


Air New Zealand has yet to explain exactly what a passenger was carrying in their hand luggage that forced a plane to divert to New Plymouth on Tuesday night. Passenger Cally McKenzie spoke to Alexa Cook.

Customer Perspective: An Ipsos Podcast
Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos' Gold Award winning CX programme.

Customer Perspective: An Ipsos Podcast

Play Episode Listen Later Apr 3, 2025 33:44


In this month's podcast, Helen is joined by Jeremy Todd, Head of Research & Insight at Air New Zealand, Trish Roberts, Experience Management Director, and Tom Magill, Associate Director of Ipsos New Zealand.This episode celebrates the success of the Air New Zealand CX programme, delivered by Ipsos with Medallia. At the 2024 Research Association Awards NZ, our exceptional Ipsos team won the 'Most Effective Agency' award among 10 nominations, winning in 7 awards. Alongside Air New Zealand, we jointly received the Gold Award. Tune in to learn about the award and discover the insights from our experience of how the teams collaborated to deliver an impactful CX programme. Air New Zealand, one of the nation's most loved brands, identified Customer Experience as the Number 1 driver of Corporate Reputation. The challenges brought on by COVID-19 grounded airlines, and when the world began to reopen, customer expectations rebounded to pre-COVID levels, while the airline was still rebuilding. Performance scores were not meeting the anticipated standards. The Ipsos team was commissioned to "look under the hood" of the programme at the wealth of data collected, to pinpoint exactly where the business needs to invest to meet and exceed expectations, ensuring the maintenance of their loyal customer base. Our Global data science and analytics team modelled the data to identify the key drivers of the experience and developed a simulator to demonstrate the Return on CX Investment (ROCXI) if changes were implemented. This shifted the research from a retrospective view to a forward-focused, fact-based programme that identified where Experience Design investments were required. Tune in to discover how the team designed an award-winning programme which tuned into stakeholders' needs to reorient the business around the customer once again.#ipsos #airnewzealand #cx #medallia #researchassociationNZ

RNZ: Nine To Noon
Commerce Commission report finds Auckland Airport overcharging

RNZ: Nine To Noon

Play Episode Listen Later Mar 30, 2025 5:06


Auckland Airport is lowering its prices after the Commerce Commission said it was overcharging by $190 million. The Commission has today published its final report on Auckland Airport's 2022-2027 price setting event, concluding the Airport's forecast revenue is excessive and its targeted returns are unreasonably high. The Commission says businesses and consumers are the ones likely carrying much of this cost-burden. Last year Air New Zealand said the airport's charges were expected to add about $46 to the price of a domestic ticket by 2032. Last year the Commission issued a draft report suggesting prices were too high - and Auckland Airport said it would consider lowering them once the final report came through. Today, that report confirms the findings and as a result Auckland Airport said it would drop prices for the remaining two years of the price period. Commissioner Vhari McWha talks to Kathryn.

Bowl After Bowl
Episode 376 ★ Creek or a Creek

Bowl After Bowl

Play Episode Listen Later Mar 26, 2025 228:00


VALUE FOR VALUE Thank you to the Bowl After Bowl Episode Producers: harvhat, ChadF, Piez, Permanerd, southside, phifer, MaryKateUltra, Boolysteed, bitpunk.fm, cottongin, ericpp Intro/Outro: HurricaneTurtle - Stargate BOWLS WITH BUDS FRIDAY ft. PETE LEE @ 8PM Central Bitcoin Tarot Cards (Geyser) HyperSpaceOut games SUNDAY 7PM EST Check out M. Andrew Jones' work, especially The Story of Number Listen to the latest bitpunk.fm on your favorite Nude Podcast App - recorded straight from cassette!  Send your cash to: PO BOX 410514 Kansas City, MO 64141 FIRST TIME I EVER… Bowlers called in to discuss the First Time THEY Ever touched a snake. Next week, we want to hear about the First Time YOU Ever hired a lawyer. TOP THREE 33 'Terrible surprise': 33 Air New Zealand employees fighting company's Covid policy (RNZ) US energy storage installations grow 33% year-over-year (PV Magazine International) 33 guns intercepted by TSA at Huntsville (AL) International Airport in 2024, 130 found statewide (WHNT) Nagpur, India violence: 50 held, 33 cops injured as curfew continues after clashes (Hindustan Times) Greenpeace ordered to pay over $660 million for defaming oil company (Zero Hedge) BEHIND THE CURTAIN Over 33 quintals of ganja seized in Gajapati (Times of India) 33 tonnes of meth seized in Malaysia's biggest drug bust (Free Malaysia Today) Will County, Illinois police find 33 pounds of meth/cocaine, heroin, 14 guns in Lockport home (Shaw Local) DEA shares David Krumholtz cannabinoid hyperemesis story (Page Six) Colorado Governor Jared Polis could sign a bill to let doctors prescribe a form of psilocybin if it ever gets federal approval from the FDA Maryland Governor Wes Moore, legislative leaders agree on 33% cannabis tax hike (Cannabis Business Times) US Supreme Court asked to take up case challenging Mississippi's ban on medical pot business advertising (Action News 5) New York Governor Kathy Hochul signs legislation building on state marijuana farmers market program (Marijuana Moment) METAL MOMENT No MM tonight, folks! Follow along with his shenanigans on the Fediverse at SirRevCyberTrucker@revcybertrucker.com ON CHAIN, OFF CHAIN, COCAINE, SHITSTAIN 2 million sat Ring of Fire coming up, email spencer@bowlafterbowl.com "Moscow Time" Ross Ulbricht eBay tweet (XCancel) L0la L33Tz Chainalysis (njump) Spot bitcoin ETFs record seven-day inflow streak with signs of 'improving macro conditions' (The Block) The FAIR Act would protect Bitcoin holders (Bitcoin Magazine) Arizona House Rules Committee approves two different Bitcoin Reserve bills (Cointelegraph) HB1203 Oklahoma's Bitcoin Reserve bill approved (OK Legislature) Kentucky Bitcoin Rights Bill signed into law HB701 (Kentucky.gov) KC Bitcoiners Coffee Meetup March 28th at 7:30 AM at Thou Mayest Bitcoin Blockparty APRIL 26th at 2:00 pm at RJ's Bob-be-que FUCK IT, DUDE. LET'S GO BOWLING Bald eagle who went viral for incubating rock dies after fierce storms in Missouri (The Guardian) South Carolina apartment complex holds vigil for Walter the alligator (ABC News 4 YouTube) Utah driver injured after hitting turkey (FOX) United Airlines flight to China diverted to San Francisco after pilot forgets passport (NBC News) NJ man's lawsuit claims crew forced him out of plane bathroom, exposing his genitalia (FOX) Lady drowns dog in airport bathroom to board flight (New York Post) Indiana woman found alive in car after 6 days, faces long recovery (FOX) Florida man in "I never argue" shirt got arrested for...you guessed it (Not the Bee) Wolfdog becomes most expensive dog ever sold (Not the Bee) Family outraged after girl receives monkey, toilet with fake poop as school prize (FOX 11 Los Angeles YouTube) JOIN US FRIDAY @ 8PM CENTRAL FOR PETE LEE BOWLS WITH BUDS!

Heather du Plessis-Allan Drive
Bharat Chawla: Indian New Zealand Business Council Chair on direct flights between India and New Zealand

Heather du Plessis-Allan Drive

Play Episode Listen Later Mar 20, 2025 4:13 Transcription Available


Direct flights to India are one step closer following a codeshare agreement signing between Air New Zealand and Air India. Passengers will be able to travel from Indian counties Delhi, Mumbai, Bengaluru and Chennai on their national airline, and connect at Sydney, Melbourne or Singapore and onto New Zealand. Both airlines revealed they are aiming for direct flights in 2028. Indian New Zealand Business Council Chair Bharat Chawla talks to Tim Beveridge about what this means for New Zealand. LISTEN ABOVE. See omnystudio.com/listener for privacy information.

Let's Talk Loyalty
The Three ‘F's of Loyalty at Air New Zealand (#651)

Let's Talk Loyalty

Play Episode Listen Later Mar 13, 2025 33:49


Kate O' Brien has been the General Manager of Loyalty at Air New Zealand for the past five years. Kate leads and holds responsibility for the Loyalty business including strategy development and execution, partner relationships and negotiations, airline loyalty tiers and benefits, data and analytics and P&L ownership.Hosted by Carly NeubauerShow notes:1) Kate O' Brien2) Air New Zealand3) Air Points4) Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. - Brené Brown

RNZ: Nine To Noon
Business commentator Dileepa Fonseka

RNZ: Nine To Noon

Play Episode Listen Later Mar 10, 2025 21:05


Four projects have been named by Treasury as ready-to-go public-private partnership projects as major banks and investment funds come to the country for an infrastructure summit at the end of this week. 

The Mike Hosking Breakfast
Andy Bowley: Forsyth Barr Head of Research on Greg Foran's resignation as Air NZ CEO

The Mike Hosking Breakfast

Play Episode Listen Later Mar 6, 2025 3:47 Transcription Available


There's a belief outgoing Air New Zealand boss Greg Foran's lack of aviation experience may have hurt his career. He's announced he'll leave the company in October. Foran's told his board the time's right to step down, and the airline is well set up for the future. Forsyth Barr head of research, Andy Bowley told Mike Hosking Foran's had to deal with Covid, a national recession, and engine maintenance issues throughout his tenure. He says it's also been the biggest period of inflation seen in a generation, which added up, has been pretty challenging. The company will also have little trouble finding a new CEO. Bowley told Hosking the company has a history of attracting talented people for the role from around the world. He says they're typically Kiwis, who have learnt their trade offshore. The CEO before Foran was none other than now Prime Minister Christopher Luxon. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Heather du Plessis-Allan Drive
Irene King: aviation commentator on Air New Zealand CEO Greg Foran's resignation

Heather du Plessis-Allan Drive

Play Episode Listen Later Mar 6, 2025 2:37 Transcription Available


Air New Zealand is in for a change - with CEO Greg Foran resigning from October. He's told the board the airline is in a good place and this is the right time to step down. He took on the role in February 2020. Aviation commentator Irene King says the airline should take this opportunity to restore confidence at home. "Air New Zealand has really got to focus on its core New Zealand market - and I think some of that's been lost. The edge has gone off." LISTEN ABOVESee omnystudio.com/listener for privacy information.

The Mike Hosking Breakfast
Cath O'Brien: Board of Airline Representatives Executive Director on Airways NZ's proposed price increase

The Mike Hosking Breakfast

Play Episode Listen Later Mar 5, 2025 3:20 Transcription Available


Our air traffic management provider's signalling its own prices will soar, come July. Airways NZ's proposing a 7.7% price rise for airlines – a per seat increase of up to $2.80. Air New Zealand warns it could bring detrimental impacts, while the Aviation Industry Association struggles to see how it could be justified. Board of Airline Representatives Executive Director Cath O'Brien told Mike Hosking she's not a fan of the proposal. She acknowledges Airways have projects to invest in, but says it's the latest in a long list of price increases for airlines flying here. LISTEN ABOVE See omnystudio.com/listener for privacy information.

RNZ: Checkpoint
Air NZ preparing to ground more planes for maintenance

RNZ: Checkpoint

Play Episode Listen Later Feb 20, 2025 12:27


Air New Zealand's expecting a rough financial ride this year, as it prepares to ground more planes for engine maintenance. It's profit for the half year ended December dipped 18 percent compared with a year ago, a net profit of 106 million dollars. Among its problems; the economic slow down and engine faults that have required unscheduled maintenance. Air New Zealand CEO Greg Foran spoke to Lisa Owen.

The Mike Hosking Breakfast
Greg Foran: Air New Zealand CEO on the out of action aircrafts and drop in profit

The Mike Hosking Breakfast

Play Episode Listen Later Feb 20, 2025 9:20 Transcription Available


Air New Zealand expects to be short of planes for at least another two or three years. Our national carrier's recording an 18% drop in half-year profit. That follows a 65% in full-year profit last year. Chief Executive Greg Foran told Mike Hosking they're going into a period when up to 11 aircrafts will be out of action. He says it's a bit like playing a rugby match without the front row. LISTEN ABOVE See omnystudio.com/listener for privacy information.

The Mike Hosking Breakfast
Wrapping the Week with Kate Hawkesby and Tim Wilson: Crime, Air NZ, Overstayers, and if Mike is a snob

The Mike Hosking Breakfast

Play Episode Listen Later Feb 20, 2025 11:18 Transcription Available


Friday has come once again, and Kate Hawkesby and Tim Wilson joined Mike Hosking to Wrap the Week that was. They discussed rising crime, Air New Zealand, and which overstayers should get amnesty. Plus, they played a new game: Is Mike a Snob? LISTEN ABOVE See omnystudio.com/listener for privacy information.

Heather du Plessis-Allan Drive
Greg Foran: Air New Zealand chief executive defends airline from criticism by Auckland Airport

Heather du Plessis-Allan Drive

Play Episode Listen Later Feb 20, 2025 4:56 Transcription Available


Air New Zealand is brushing off criticism from Aotearoa's largest airport. Auckland Airport CEO Carrie Hurihanganui has suggested the national carrier's too dominant in the domestic market, holding an 84 percent market share. She stated Air New Zealand wasn't meeting the needs of consumers or the regions. Its Chief Executive, Greg Foran says there've been adjustments in recent months - particularly Wellington - with declines in Government and corporate travel. "But we know how important it is to be fair to everyone in New Zealand and ensure we've got connectivity." LISTEN ABOVESee omnystudio.com/listener for privacy information.

Heather du Plessis-Allan Drive
The Huddle: Should public servants still get automatic pay rises?

Heather du Plessis-Allan Drive

Play Episode Listen Later Feb 20, 2025 9:44 Transcription Available


Tonight on The Huddle, Tim Wilson from Maxim Institute and broadcaster Mark Sainsbury joined in on a discussion about the following issues of the day - and more! A senior police officer hit his kids with a belt several times, but was only censured for it by police. The IPCA has said that is grossly inadequate, but nothing will happen as a result. What do we make of this? Should public servants still get automatic pay rises? Sir Brian Roche says it's unaffordable - do we agree? Air New Zealand has copped some backlash from Auckland Airport - what do we make of this? Oscar-winning film director James Cameron wants the Government to invest more money into the film industry to boost the economy. Is now the right time for this? LISTEN ABOVESee omnystudio.com/listener for privacy information.

Business  News
Midday Business News for 20 February 2025

Business News

Play Episode Listen Later Feb 19, 2025 8:15


Air New Zealand profits are struggling with headwinds.

RNZ: Checkpoint
Air NZ speaks on Dunedin flight forced to offload passengers

RNZ: Checkpoint

Play Episode Listen Later Feb 18, 2025 6:49


Air New Zealand said a flight to Dunedin last Saturday was forced to off load passengers after excess fuel pushed it over the safe weight limit. Passengers have told RNZ just before take off an airline staffer asked for volunteers to get off the plane because of weight issue and warned all baggage would be off loaded if no one disembarked. But Air New Zealand said baggage wasn't the problem and flight NZ681 from Auckland was actually overfuelled which meant the total payload exceeded the safe operating limit. Air New Zealand General Manager of Airports Kate Boyer spoke to Lisa Owen.

It's No Fluke
E134 Nycole Hampton: The most important thing you can be is curious

It's No Fluke

Play Episode Listen Later Feb 18, 2025 39:45


Nycole Hampton is a results-driven senior marketing leader with two decades of experience in integrated marketing and brand strategy, including 13 years in leadership roles. At her core, she is a builder—of brands, in-house teams, global agency practices, marketing frameworks, content engines, and full-funnel strategies that drive measurable results. Throughout her career, Nycole has worked with clients and strategic partners such as ALDI, Air New Zealand, American Airlines, Auntie Anne's, Barefoot Wines, Chicago White Sox, Impossible Foods, Kimpton Hotels, Microsoft, Milk PEP, New Zealand All Blacks, NFL, Rite Aid, Samsung, So Delicious, and USA Rugby.With her extensive background in integrated and content marketing and early entry into both social media and influencer marketing, Nycole is the perfect person to talk to in the ever-changing marketing landscape. She enjoys leveraging her experience to educate and inspire the next generation of marketers, serving as an adjunct professor, active mentor and speaking at industry events.

RNZ: Checkpoint
13 passengers asked to get off plane due to excess baggage

RNZ: Checkpoint

Play Episode Listen Later Feb 17, 2025 4:18


A passenger on an New Zealand flight to Dunedin on Saturday said customers were told there was 1300 kilograms of extra luggage on a flight packed with students heading for university. Just before the flight was due to take off, passenger Michael Riddell said Air New Zealand official asked for thirteen volunteers to get off the plane to lighten the load or all the baggage would be left behind. He was heading south with his wife and daughter to drop her off at Otago University - but got off the flight when the call went out. Michael Riddell explained how things unfolded.

Between Two Beers Podcast
Greg Foran: CEO of Walmart and Air NZ – Lessons & Insights from a Global Leader

Between Two Beers Podcast

Play Episode Listen Later Feb 16, 2025 107:29


Greg Foran is the CEO of Air New Zealand – and one of the country's most successful businessmen.Greg started his career as a shelf-stacker in a Hamilton supermarket. By the age of 20 he was a Woolworths manager and by 48 he was on track to be the next CEO of Woolworths Australia – but was overlooked for the top job.He pivoted to America via China where he started working his way up the Walmart ladder and in 2014 became the CEO of Walmart US.As CEO of Walmart US – Greg had 1.5 million staff, 4,600 stores across the country and an annual GDP of 300 billion. This was a Kiwi running America's biggest retailer.Then in 2020, Greg left Walmart to move home to New Zealand and took the top job at Air New Zealand… just days before Covid-19 started grounding flights.This was a fascinating chat – and we think you'll quickly be able to see why Greg has had the career he's had.If you'd like to get one of our epic guests in to MC or Speak at your function or event, flick us a message by going to B2Bspeakers.co.nz.This episode is brought to you by TAB, download the new app today and get your bet on!Between Two Beers is now part of the Acast Creator Network, listen wherever you get your podcasts from, or watch the video on YouTube.Enjoy. Hosted on Acast. See acast.com/privacy for more information.

RNZ: Checkpoint
Hopes for sustainable aviation fuel industry to take off in NZ

RNZ: Checkpoint

Play Episode Listen Later Feb 11, 2025 3:57


Hopes are high that a sustainable aviation fuel industry will be able to take off in Aotearoa, bringing skilled employment to regional New Zealand - including areas that've lost jobs in recent pulp and timber mill closures. Last year, Air New Zealand lead a study which found New Zealand could make up to 102-million-litres of sustainable aviation fuel or SAF each year, using woodchips and other waste from the forestry industry. That would be enough to save 230,000 tonnes of aviation carbon emissions each year. Luka Forman has more.

SBS Mandarin - SBS 普通话电台
【SBS新闻快报】2025年全球最安全航空排名公布:新西兰航空再居榜首

SBS Mandarin - SBS 普通话电台

Play Episode Listen Later Jan 14, 2025 5:01


2025年1月14日(周二)午间:2025年全球最安全航空公司排名公布,新西兰航空公司(Air New Zealand)连续第二年被评为全球最安全的航空公司(收听播客,了解详情)。

Between Two Beers Podcast
Marketing & Storytelling Expert - Cassie Roma on Productivity & Career Hacks, The Apprentice NZ

Between Two Beers Podcast

Play Episode Listen Later Jan 12, 2025 87:04


We're releasing our Business in Between episode with Cassie Roma we recorded in 2024.The American-born kiwi is an award-winning global thought leader in creative ideation, media, brand strategy, digital innovation, and executive leadership.She's also an author, brand ambassador, storyteller, broadcaster, emcee, and keynote speaker.For over 20 years Cassie held high-flying marketing roles at big-name businesses including Air New Zealand, ANZ Bank, The Warehouse Group, Mighty River Power and NZME (New Zealand's leading newspaper, radio, and digital media corporation).After leaving the corporate world, Cassie became a household name thanks to her appearances on The Apprentice Aotearoa and Celebrity Treasure Island, and went out on her own, launching CR & Co and relocating the States.But she's back in New Zealand and brings business lessons to us, all underpinned by kindness and her love of connecting with people across ideas, channels, and communities.We're also super stoked to have Cassie on the books of B2B Speakers, so if you like what you hear in this episode, and would love her at your function or event, flick us a message by going to www.b2bspeakers.co.nz.Also check out our epic lineup of former guests available for hire too. And while there sign up to our weekly newsletter with all the biggest news from us and the podcasting space in NZ.This episode is brought to you by TAB, download the new app today and get your bet on!Listen wherever you get your podcasts from or watch the video on YouTube.Enjoy. Hosted on Acast. See acast.com/privacy for more information.