Podcasts about lazada group

Welcome to UNLEARN, the podcast where we explore the transformative experiences, strategies, and mindset shifts essential for true innovation and growth. Today, I'm honored to host Crystal Lee Gonzalez, a trailblazer in strategic growth and innovation across Southeast Asia.Born and raised in the Philippines, Crystal has spent the last fifteen years shaping and scaling some of the region's most prominent brands. She is the Co-Founder & CEO of NoneAway and was previously the Co-Founder of PICK.A.ROO. Her leadership has left a significant mark on multiple industries, serving as the Former CEO of Canva Philippines & Southeast Asia, Former President & Managing Director at HonestBee, and Former Regional Head of Southeast Asia at Viber. With a career spanning top-tier organizations, she also held key roles as the Group Account Director at Tribal Worldwide, Head of Branding at Lazada Group, and Marketing Head at YAHOO.Beyond launching and leading businesses, Crystal finds deep fulfillment in mentoring emerging talent and reshaping industries through innovation. Her expertise is now encapsulated in her upcoming book, Innovate to Elevate: Transforming Markets and Minds in Southeast Asia, a must-read for those looking to make a lasting impact in technology and strategic development.Key Takeaways:Scaling Global Startups: Crystal details her strategies for business expansion in Southeast Asia.Embracing Challenges: Insights into overcoming obstacles in high-growth environments.Unlearning for Growth: How adapting and unlearning fuels innovation.Leveraging Personal Experiences: Crystal's approach to creating solutions from personal pain points.Additional Insights:The NoneAway Model: Crystal demonstrates how strategic thinking and operational excellence revolutionize real estate.Adapting in High Growth Markets: Mastering the challenges of rapid expansion and market dynamics.Innovative Solutions from Personal Insights: How Crystal's personal experiences inspire practical business innovations.Prepare for an insightful conversation with Crystal Gonzalez on Bringing fresh ideas to startup strategies and cultivating a culture of innovation and strategic growth.Episode Highlights: [00:35] - Episode Introduction"In the Philippines, there are 120,000 reported scammers in real estate. This is why, even with a legitimate broker, I felt unease and anxiety until I received the keys to my house."[01:18] - Guest Introduction: Crystal Lee Gonzalez"Welcome to the Unlearn Podcast. Today, I'm honored to host Crystal Gonzalez, a leader in strategy and growth who has developed and scaled renowned brands across Southeast Asia."[03:03] - Viber's Launch Story"It started when I met Talmon, the founder. My first question was simple: Why are you in the Philippines?"[07:50] - Nurturing Empathy and Innovation "Okay. So...

Vincent Iswara, CEO and Cofounder of Indonesian payments platform DANA, discusses an encouraging cooling in competition in the space amidst recent pressures in the global financial markets. He also sounded an optimistic tone around prospects for industry profitability going forward. DANA payment volumes in 1H 2022 alone surpassed the company's full-year 2021 volumes. Vince also offers a compare-and-contrast between China and Indo's payments players. DANA boasts several strategic investors on its "cap table" such as new investors Lazada Group and Sinarmas. DANA has taken an "open platform" approach as a payments provider, offering its capabilities to any major third party e-commerce or other commercial platforms requiring a payments solution. This strategy stands in contrast to "captive" payments solutions which serve largely one single individual e-commerce, ride-sharing or other large platform. 

Il colosso cinese Alibaba Group Holding ha annunciato di voler puntare al mercato europeo attraverso la controllata Lazada Group, che ha sviluppato un modello di business simile a quello di Amazon offrendo musica, intrattenimento e videogiochi per fidelizzare gli utenti. I dettagli dell'operazione non sono ancora stati resi noti e la tempistica, secondo quanto dichiarato dal ceo di Lazada, dipenderà dell'evoluzione della congiuntura economica. Il mercato dell'ecommerce europeo, secondo alcune stime, potrebbe sfiorare quest'anno gli 800 miliardi di euro con una crescita ancora a doppia cifra rispetto allo scorso anno.

Il colosso cinese Alibaba Group Holding ha annunciato di voler puntare al mercato europeo attraverso la controllata Lazada Group, che ha sviluppato un modello di business simile a quello di Amazon offrendo musica, intrattenimento e videogiochi per fidelizzare gli utenti. I dettagli dell'operazione non sono ancora stati resi noti e la tempistica, secondo quanto dichiarato dal ceo di Lazada, dipenderà dell'evoluzione della congiuntura economica. Il mercato dell'ecommerce europeo, secondo alcune stime, potrebbe sfiorare quest'anno gli 800 miliardi di euro con una crescita ancora a doppia cifra rispetto allo scorso anno.

The rise of e-commerce has been nothing short of spectacular on the back of a pandemic. Yet, as the biggest climate conference COP26 takes place in Glasgow, how do staggering online shopping figures sit with a growing consciousness over sustainability, packaging waste and unnecessary consumption? What does a sustainable Singles' Day look like if not lower sales or fewer advertisements to attract shoppers? Lin Suling finds out from Lazada Group's Chief Business Officer James Chang and Sharon Ng, Professor and Head of the Marketing Division at NTU Nanyang Business School. See omnystudio.com/listener for privacy information.

E-commerce platforms has provided a lifeline for both merchants and consumers alike, but with that the threat of cybercrime, including online shopping scams, looms large. Andy Chua, Senior Vice President, Intellectual Property Protection, Lazada Group, shares what Lazada has done to reduce such risks and industry practices businesses and consumers should follow to protect themselves from these risks. See omnystudio.com/listener for privacy information.

En el podKast de esta semana hablamos con Carlos Otermin, COO de Lazada, el gigante asiático del ecommerce. En anteriores ocasiones hemos explorado en este podKast mercados como Latinoamérica, además de los ya conocidos como Estados Unidos y Europa. Pero teníamos pendiente hablar en profundidad sobre Asia para conocer lo que está allí ocurriendo (spoiler, muchas cosas interesantes) y las tendencias que podrían acabar llegando a España y Europa. En este episodio hablamos con Carlos de su trayectoria hasta llegar a Lazada, de sus años como consultor en España, de las diferencias entre trabajar en el Lazada dominado por Rocket Internet al actual que es propiedad de Alibaba, y de muchos otros temas. El libro recomendado por Carlos es How To Turn Down a Billion Dollars, sobre la historia de Snap. ¡Esperamos que os guste! https://twitter.com/carlosotermin https://en.wikipedia.org/wiki/Lazada_Group

Sampurasun ! Selamat datang di Ruang Cerita Fajar. Di Episode kali ini, saya sudah kedatangan orang keren yang sekarang bekerja di sebuah perusahaan e-commerce Asia Tenggara beraam Lazada Group yang kali akan membagikan ceritanya bagaimana Lazada membangun dan mendukung brand lokal Indonesia. Penasaran? Check this out ! Sampai berjumpa di udara kawan ! #ruangceritafajar

In this episode, to help us better understand what it takes to build a neobank in Southeast Asia, we called Andrea Baronchelli, CEO and co-founder of Aspire (Y Combinator Winter Cohort 2018). We talked about how Aspire is becoming the banking platform of choice for SMEs in the region, from the pain points and risks of the neobanking trajectory to forging partnerships and a path to profitability. Andrea also shares lessons from his years as a Lazada co-founder and executive. Timestamps 00:04 Introducing Andrea Baronchelli; 00:50 Check-in on how Aspire is operating remotely; 01:14 Origins of Aspire's neobanking trajectory; 02:29 Unique aspects of building a neobank in Southeast Asia; 03:41 Infrastructure risk of building a neobank in Southeast Asia; 04:21 How Aspire has been addressing pain points of SMEs for financial services (with examples); 06:34 Aspire 2.0; 08:05 Proposition for banks; 10:27 Approach to partnerships (with the likes of Visa, Nium, TransferWise); 11:54 How Aspire operates in four markets; 12:58 What will set Aspire apart moving forward; 14:38 Lessons from Lazada and why Andrea chose to go into SME banking; 16:00 What to expect from Aspire moving forward; 16:50 Rapid-fire Recommendations from Andrea; Read the transcript About our guest Prior to Aspire, Andrea Baronchelli was the CMO for Lazada in Singapore. He was part of the Lazada founding team and spent 6 years building the #1 e-commerce platform in Southeast Asia across Indonesia, Thailand and Vietnam. He also held several leadership positions within Lazada and Alibaba Group including regional EVP and CEO for the Vietnam business. Andrea is a Y-Combinator & Rocket Internet Alum. Before joining Lazada Group, Andrea was based in London in Investment Banking with Jefferies and Societe Generale. Music Six O'Clock Rush by TrackTribe c/o Youtube Studio Manhattan by Dyalla c/o Youtube Studio The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any Insignia Ventures fund.

Show Notes(2:19) Eugene got his Bachelor’s degree in Psychology and Organizational Behavior from Singapore Management University, in which he did a senior thesis titled “Competition Improves Performance.”(3:29) Eugene’s first role out of school is an Investment Analyst position at Singapore’s Ministry of Trade & Industry.(4:18) Eugene then moved to a Data Analyst role at IBM, working on projects such as supply-chain dashboards, social media analytics, and anti-money laundering detection.(5:55) Eugene transitioned to an internal Data Scientist role at IBM, working on job forecasting and job recommendations.(9:03) Eugene shared the story of how he became a Data Scientist at Lazada Group, which was a small e-commerce startup back in 2015.(12:08) Eugene explained his decision to go back to school and pursued an online Master’s degree in Computer Science at Georgia Tech.(19:14) Eugene shared his career milestones, as displayed in his blog post reflecting on his journey from getting a degree in Psychology to leading data science at Lazada.(22:17) Eugene discussed the unique data science challenges while working at uCare.ai - a startup that aims to make healthcare more efficient and reduce costs.(25:29) Eugene revealed three useful tips to deliver great data science talks (read his blog post “How to Give a Kick-Ass Data Science Talk” for the details).(28:29) Eugene talked about his transition to become an Applied Scientist at Amazon - working on Amazon Kindle.(30:43) Eugene unpacked his post “Commando, Soldier, Police, and Your Career Choices” that provides an interesting metaphor to help guide career decisions.(33:43) Eugene went meta onto his writing process (read here) and note-taking strategy (read here).(39:01) Eugene shared the lessons learned from taking on responsibilities in hiring, mentoring, and stakeholder engagement in his second year at Lazada (read his blog post on the first 100 days as a Data Science Lead).(44:20) Eugene went in-depth into the engineering and cultural challenges throughout Alibaba Group’s acquisition of Lazada Group.(47:51) Eugene explained Alibaba’s playbook for the technical integration of their acquisitions and the super-apps phenomenon in Asia (check out a summary of his talk on Asia’s Tech Giants).(53:52) Eugene unpacked the values and essential aspects of Lazada’s data science team culture, as detailed in his post “Building a Strong Data Science Team Culture.”(57:44) Eugene summarized his thoughts on the topic of data science and agile/scrum development (Read his 3-part blog series: Part 1, Part 2, and Part 3).(01:03:18) Eugene was heavily involved with the development of product ranking, product recommendations, and product classification models in his first year at Lazada (check out slides to his talk “How Lazada Ranks Products”).(01:09:08) Eugene helped mentor and empower teams on multiple machine learning systems while acting as VP of Data Science at Lazada (check out slides to his talk “Data Science Challenges at Lazada”).(01:12:07) Eugene shared the case study of how uCare.ai developed a machine learning system for Southeast Asia’s largest healthcare group that estimates a patient’s total bill at the point of pre-admission.(01:14:06) Eugene summarized his 2-part series that exposes the challenges after model deployment and yields a practical guide to maintaining models in production.(01:19:04) Eugene discussed his early-career Product Classification project that uses a public Amazon dataset and builds two APIs for image classification & image search.(01:22:29) Eugene discussed his 2-part series that implements seven different models on the same Amazon dataset, from matrix factorization to graphs and NLP.(01:24:42) Closing segment.His Contact InfoWebsiteTwitterLinkedInGitHubHis Recommended ResourcesNiklas Luhmann (well-known German sociologist)Roam Research (note-taking application)MLflow (A platform for ML lifecycle management)Amazon Product Review Dataset (big data in JSON format)Andrej Karpathy (Read “The Unreasonable Effectiveness of RNNs” and “A Recipe For Training Neural Networks”)Jeremy Howard (Read the “Universal Language Model Fine-tuning for Text Classification paper)Hamel Hussain (Check out GitHub Actions and fastpages)“Introduction to Statistical Learning” (by Trevor Hastie and Rob Tibshirani)“The Pragmatic Programmer” (by Andy Hunt and Dave Thomas)applied-ml repositoryml-survey repository

Show Notes(2:19) Eugene got his Bachelor’s degree in Psychology and Organizational Behavior from Singapore Management University, in which he did a senior thesis titled “Competition Improves Performance.”(3:29) Eugene’s first role out of school is an Investment Analyst position at Singapore’s Ministry of Trade & Industry.(4:18) Eugene then moved to a Data Analyst role at IBM, working on projects such as supply-chain dashboards, social media analytics, and anti-money laundering detection.(5:55) Eugene transitioned to an internal Data Scientist role at IBM, working on job forecasting and job recommendations.(9:03) Eugene shared the story of how he became a Data Scientist at Lazada Group, which was a small e-commerce startup back in 2015.(12:08) Eugene explained his decision to go back to school and pursued an online Master’s degree in Computer Science at Georgia Tech.(19:14) Eugene shared his career milestones, as displayed in his blog post reflecting on his journey from getting a degree in Psychology to leading data science at Lazada.(22:17) Eugene discussed the unique data science challenges while working at uCare.ai - a startup that aims to make healthcare more efficient and reduce costs.(25:29) Eugene revealed three useful tips to deliver great data science talks (read his blog post “How to Give a Kick-Ass Data Science Talk” for the details).(28:29) Eugene talked about his transition to become an Applied Scientist at Amazon - working on Amazon Kindle.(30:43) Eugene unpacked his post “Commando, Soldier, Police, and Your Career Choices” that provides an interesting metaphor to help guide career decisions.(33:43) Eugene went meta onto his writing process (read here) and note-taking strategy (read here).(39:01) Eugene shared the lessons learned from taking on responsibilities in hiring, mentoring, and stakeholder engagement in his second year at Lazada (read his blog post on the first 100 days as a Data Science Lead).(44:20) Eugene went in-depth into the engineering and cultural challenges throughout Alibaba Group’s acquisition of Lazada Group.(47:51) Eugene explained Alibaba’s playbook for the technical integration of their acquisitions and the super-apps phenomenon in Asia (check out a summary of his talk on Asia’s Tech Giants).(53:52) Eugene unpacked the values and essential aspects of Lazada’s data science team culture, as detailed in his post “Building a Strong Data Science Team Culture.”(57:44) Eugene summarized his thoughts on the topic of data science and agile/scrum development (Read his 3-part blog series: Part 1, Part 2, and Part 3).(01:03:18) Eugene was heavily involved with the development of product ranking, product recommendations, and product classification models in his first year at Lazada (check out slides to his talk “How Lazada Ranks Products”).(01:09:08) Eugene helped mentor and empower teams on multiple machine learning systems while acting as VP of Data Science at Lazada (check out slides to his talk “Data Science Challenges at Lazada”).(01:12:07) Eugene shared the case study of how uCare.ai developed a machine learning system for Southeast Asia’s largest healthcare group that estimates a patient’s total bill at the point of pre-admission.(01:14:06) Eugene summarized his 2-part series that exposes the challenges after model deployment and yields a practical guide to maintaining models in production.(01:19:04) Eugene discussed his early-career Product Classification project that uses a public Amazon dataset and builds two APIs for image classification & image search.(01:22:29) Eugene discussed his 2-part series that implements seven different models on the same Amazon dataset, from matrix factorization to graphs and NLP.(01:24:42) Closing segment.His Contact InfoWebsiteTwitterLinkedInGitHubHis Recommended ResourcesNiklas Luhmann (well-known German sociologist)Roam Research (note-taking application)MLflow (A platform for ML lifecycle management)Amazon Product Review Dataset (big data in JSON format)Andrej Karpathy (Read “The Unreasonable Effectiveness of RNNs” and “A Recipe For Training Neural Networks”)Jeremy Howard (Read the “Universal Language Model Fine-tuning for Text Classification paper)Hamel Hussain (Check out GitHub Actions and fastpages)“Introduction to Statistical Learning” (by Trevor Hastie and Rob Tibshirani)“The Pragmatic Programmer” (by Andy Hunt and Dave Thomas)applied-ml repositoryml-survey repository

This is your host Gonz, and today I'm with Federico Travella, CEO and founder of NoviCap, a company that helps business unlock cash stuck in outstanding invoices and improve their cash flow. NoviCap has offices in Spain, The Netherlands and the UK and they are on track to finance over one billion euros by the end of 2021.Federico is a geologist by training and before NoviCap, he was a Managing Director at Rocket Internet in Southeast Asia and EVP at Lazada Group.He has lived in multiple countries and speaks 7 languages so he has a unique perspective on life, technology and business that is reflected in our conversation. In today's episode we cover absolutely everything: Federico's origin story, including his pivot from geologist to tech entrepreneur What he learned during his time at Rocket Internet Why Federico started NoviCap, their approach to fundraising and their unique hiring process How COVID-19 might impact european tech hubs such as Spain The role government should play in fostering entrepreneurship The future of Fintech I was introduced to Federico by a Seedtable reader and I couldn't be happier I got to know him. I hope you enjoy this conversation as much as I did. 

Hari Vijayarajan is the Group Chief Commercial Officer at ONE Championship. ONE Championship is currently Asia's largest global sports media property in history, with a broadcast to over 2.6 billion potential viewers across 140 countries.Prior to this, Hari was also the Chief Business Officer of Lazada Singapore, and the Category Leader of Electronics Devices & Accessories at Lazada Group, handling the vertical's P&L across the South-east Asia region. Throughout his career, Hari has extensive global experience across the United States and the Asia Pacific, in countries such as Singapore, Japan, and also China.Discover more details here.Some of the highlights of the episode:How is the COVID-19 crisis affecting the e-commerce ecosystemOpportunities during a crisisPivoting during a crisis and what it takesHow the digital transformation process is acceleratingThe core values of ONE ChampionshipHow to get employees to be on-board with company missionFollow us on:Instagram: http://bit.ly/2Wba8v7Twitter: http://bit.ly/2WeulzXLinkedin: http://bit.ly/2w9YSQXFacebook: http://bit.ly/2HtryLd

Charles Debonneuil is the Group CEO of Intrepid Group Asia. Intrepid Group Asia is a 3-year-old company that manages the eCommerce presence of international brands on major eCommerce platforms like Lazada/Shopee across South East Asia.Prior to this, Charles is also the co-founder and Chief Marketing Officer at Lazada Group, which he had been with since its early inception days as co-founder of Lazada Vietnam, Charles eventually took on the Chief Marketing Officer role of Lazada Group - and is taking care of marketing activities across South East Asia until August 2018.Discover more details here.Some of the highlights of the episode:Marketplace profitability and customer acquisition strategyHow are big brands coping and moving to e-commerce platformsThe shift on consumer behaviorHow the COVID-19 crisis affected the e-commerce industryFollow us on:Instagram: http://bit.ly/2Wba8v7Twitter: http://bit.ly/2WeulzXLinkedin: http://bit.ly/2w9YSQXFacebook: http://bit.ly/2HtryLd

At a time where businesses are mostly concerned with survival, does company culture still matter? In this week's episode of the ASB Podcast, Janice speaks to Jon Cohen, Head of People and Culture at BrioHR, and the former Head of Talent Acquisition at Lazada Group. In this episode, Jon unpacks the importance of 'company culture' in the pandemic era and shares some practical tips on how companies can foster employee engagement. Tune in for insights on team management and productivity tools that companies can employ for remote working. Connect with Jon Cohen here: https://www.linkedin.com/in/jon-boy-cohen/Follow BrioHR here: https://www.linkedin.com/company/briohr/

One of the key areas where Lazada has taken advantage of AI technology is in its chatbots that have the ability to decipher various languages such as English, Thai, Vietnamese, Bahasa Indonesian. Wan Cheng Ong, AI trainer, Lazada Group walks through what its like to be an AI trainer, plus the opportunities and challenges faced in an internet and data-driven, company like Lazada.

Show Notes:(2:25) Vincent talked about his educational background, in which he studied Information Systems at the Singapore Management University. (4:20) Vincent talked about the capstone project on Data Analytics Practicuum that he completed for his degree. (5:47) Vincent went over his Software Development and Business Intelligence internship experience with VISA.(9:30) Vincent landed a Data Science internship at Lazada Group, an international e-commerce company based in Singapore.(11:09) Vincent decided to come back to VISA for a full-time software engineering role after college.(12:32) Vicent worked on a variety of projects from designing micro-services to developing data dictionary management system during his 2-year stint at VISA(15:30) Vincent shared Nigel Poulton's resources on Kubernetes and Docker.(16:38) Vincent discussed his career move to become a Data Analyst at Google Singapore, focusing on Trust and Safety.(20:16) Vincent went over the unique challenges of fighting abuse at Google’s scale.(22:55) In the project "Stock Analysis with Pandas and Scikit-Learn," Vincent walked through an application that retrieves and displays the right financial insights quickly about a certain company stocks price.(25:11) In the project “Build Your Own Data Dashboard,” Vincent showed a tutorial on how to work with Dash, an open-source Python library to build web apps which are optimized for data visualization.(29:13) In the project “Deploy Your First Analytics Project,” Vincent showed a tutorial on how to deploy a dashboard web app with Heroku.(31:48) Vincent shared tips on how to ace the data analysis and data science interviews from big companies in his article “Ace Your Data Analytics Interviews.”(36:15) Vincent unpacked his article “Data Analytics Is Hard… Here’s How To Excel."(43:52) Vincent unpacked his article "How I Overcome Imposter Syndrome in Data Analytics.”(51:11) Vincent shared his thoughts regarding the tech and data community in Singapore.(53:42) Closing Segment. His Contact Info:LinkedInTwitterGitHubMediumYouTubeHis Recommended Resources:Nigel Poulton on KubernetesSebastian ThrunHans RoslingDJ Patil“Deep Work” by Cal Newport

Show Notes:(2:25) Vincent talked about his educational background, in which he studied Information Systems at the Singapore Management University. (4:20) Vincent talked about the capstone project on Data Analytics Practicuum that he completed for his degree. (5:47) Vincent went over his Software Development and Business Intelligence internship experience with VISA.(9:30) Vincent landed a Data Science internship at Lazada Group, an international e-commerce company based in Singapore.(11:09) Vincent decided to come back to VISA for a full-time software engineering role after college.(12:32) Vicent worked on a variety of projects from designing micro-services to developing data dictionary management system during his 2-year stint at VISA(15:30) Vincent shared Nigel Poulton's resources on Kubernetes and Docker.(16:38) Vincent discussed his career move to become a Data Analyst at Google Singapore, focusing on Trust and Safety.(20:16) Vincent went over the unique challenges of fighting abuse at Google’s scale.(22:55) In the project "Stock Analysis with Pandas and Scikit-Learn," Vincent walked through an application that retrieves and displays the right financial insights quickly about a certain company stocks price.(25:11) In the project “Build Your Own Data Dashboard,” Vincent showed a tutorial on how to work with Dash, an open-source Python library to build web apps which are optimized for data visualization.(29:13) In the project “Deploy Your First Analytics Project,” Vincent showed a tutorial on how to deploy a dashboard web app with Heroku.(31:48) Vincent shared tips on how to ace the data analysis and data science interviews from big companies in his article “Ace Your Data Analytics Interviews.”(36:15) Vincent unpacked his article “Data Analytics Is Hard… Here’s How To Excel."(43:52) Vincent unpacked his article "How I Overcome Imposter Syndrome in Data Analytics.”(51:11) Vincent shared his thoughts regarding the tech and data community in Singapore.(53:42) Closing Segment. His Contact Info:LinkedInTwitterGitHubMediumYouTubeHis Recommended Resources:Nigel Poulton on KubernetesSebastian ThrunHans RoslingDJ Patil“Deep Work” by Cal Newport

Talking e-commerce, livestreaming for vendors and last mile delivery logistics with the head of Lazada Group, and whether China’s methods of connecting consumers with vendors would work in South East Asia.

Loretta Yuen is Executive Vice-President, Group Legal & Regulatory Compliance at OCBC and Gladys Chun is General Counsel at Lazada Group. They are both winners of the inaugural Singapore Chief Legal Officer Awards in 2017. Live from Singapore, they join Kimberely Cole to offer their often humorous perspectives on what leading in disruptive times means for their roles and industries.

Dominic Hoffmann, the Chief Customer Experience Officer of Lazada Malasia of the Lazada Group of the Alibaba Group joins us and shares that NPS might not be the definition of success as it’s currently widely understood. That said, Dominic does agree that it’s one of the most important KPIs to measure the customer experience. The organization even uses it as a basis for incentives. But for the customer experience practice you need to see it from a different angle. Don’t utilize NPS as a blunt object. The goal for CX is to unpack NPS to understand what it entails and how it’s recipe might have changed from one year to the next or over the lifetime of the organization.

İnanç Balcı 2004 yılında Özel Koç Lisesi'nden mezun olduktan sonra eğitimine Purdue Üniversitesi'nde devam etti. Buradan da Endüstri Mühendisliği ve Ekonomi çift anadalı yaparak 2008 yılında mezun oldu. Amerika'dan sonra Londra'da Nomura International ve Odin Financial gibi dev şirketlerin birleşme ve satın alma birimlerinde çalıştı. Sonra Asya'da sanal alışveriş şirketi kurma kararı alan İnanç Balcı, 2012 yılında Lazada Group'un Eş Kurucusu oldu. Halen Lazada Filipinler CEO'su görevini üstlenmeye devam etmektedir.