The Restoration & Remediation Ask the Expert Podcasts

On this episode of Ask The Expert, Mark Davis shares how PuroClean and Signal Restoration Services drive long‑term franchise growth, data‑driven strategy, and industry leadership.

This week's Ask The Expert features the ProKlean team, and they talk all things rebranding, chlorine dioxide chemistry, product safety, and training for restoration contractors.

This episode of Ask The Expert features five home service leaders discussing how cross‑industry collaboration improves communication, consistency, and customer experience.

This episode of Ask The Expert features Beth Toenies of BELFOR Franchise Group. She shares franchising advantages, operational support, and growth opportunities in the restoration industry.

Asbestos experts discuss testing triggers, working before the results are received, and best practices for restorers to manage their risk, protect their teams, and stay compliant.

Holly Baldwin of DocuSketch shares how restoration companies can build homeowner trust using service, communication, technology, and partnerships.

Klark Brown and Mike Ellis discuss modern restoration, collaborative training, and networking opportunities in this episode of Ask The Expert.

Overcome cash flow challenges and insurance delays with expert tips from National Claims Funding's Ilana Ben-Ezra.

Industry expert Becky Callegan explains how HVAC systems impact indoor air quality, customer health, and restoration outcomes and why collaboration is essential.

Drones can enhance efficiency, safety, and claims accuracy. Experts from DSC and Eagleview share benefits, real-world results, and tips for properly implementing them into the restoration industry. 

Find out why partnerships, resource sharing and strategic planning are a big part of restoration business success in this episode of Ask The Expert with Jim Kowalski.

Get an inside look at INTRConnect 2026 with Garret Gray. From keynotes and tech trends to strategies for restoration and insurance professionals. This is an event you won't want to miss!

Learn how restoration companies can scale for future disasters with expert tips on technology adoption, resource mobilization and customer communication strategies.

Discover how CAT response is evolving with drones, AI and predictive analytics that help improve disaster preparedness and restoration outcomes for 2026 and beyond.

JoAnn Wiechmann discusses emotional intelligence, customer care and team culture in restoration, offering insights for building trust and resilience.

Nick D'Urbano shares how AI and technology help restoration businesses boost leads, optimize customer experience and gain a competitive edge in the market. 

Learn why it's crucial for restoration contractors to understand markup vs. margin and overhead to avoid costly mistakes and improve their profitability.

Hear from Kaylin Glaspie, R&R's 2025 Technician Award Winner, as she shares insights on her career, leadership and advice she has for fellow restoration professionals.

Learn how restoration businesses can grow through strategic referral partnerships with plumbers, realtors and services professionals with Chris Matts.

Explore the hidden health risks of indoor air pollution with Dr. Iyad Al-Attar, from health impacts to filtration failures and building design innovations.

Learn how National Technology Management (NTM) helps restoration businesses protect their data, automate operations and grow with smart IT and cybersecurity strategies from CEO Kelly Siegel.

Learn how Jesús Miranda rose from laborer to Project Director at First Onsite, inspiring others through leadership, safety and purpose in the restoration industry.

Phillip Rosebrook and Santosh Mohanan unpack the results of the 2025 Cost of Doing Business survey, revealing key financial trends and strategic insights for restoration businesses.

In this episode of Ask The Expert, Travis Parker Martin of KnowHow shares how restoration leaders can use human psychology, not just in technology, but successfully launching software and driving team adoption. Learn more about these three science-backed motivators that make change easy.

Doug Hoffman, Doc Shane and Bret Sallee join Ask The Expert to share mold remediation field strategies, including scoping, communication, client education and the impact of the Bergman Amendment on industry standards.

In this episode of Ask The Expert, James Hatfield of LiveSwitch shares how restoration companies can overcome operational challenges, improve quoting and dispatch and grow their business using simple, effective technology. Learn about key lessons from his experience in field services and leadership.

In this episode of Ask The Expert, John Otero of 1-800 WATER DAMAGE discusses the impact of wildfire smoke and soot on indoor air quality, common misconceptions and the restoration industry's roles for effective remediation. Learn why the proper training, equipment and communication are essential for protecting the health and property of our customers.

Gregg Taylor of Restoration Partners joins Ask The Expert to reveal how rebuilding your sales team with training and coaching can fuel growth in the restoration industry. Learn how you can scale sales success in a changing market.

Superior Contract Cleaning's Rinea Blanchard shares her insights on hurricane recovery, flood response and the power of preparedness in restoration.

Join Blue Kangaroo Packoutz on this episode of Ask The Expert and learn more about large loss contents restoration strategies, including tirage, documentation, scaling and client communication.This episode is brought to you by:

Learn about Violand's Business Planning Retreats with Tim Hull on this episode of Ask The Expert. He shares how restoration and cleaning business can build strategic plans, align their teams and drive growth at both events in Ohio and Florida.

Jorge and Michelle Gutierrez of SERVPRO share how culture, community and resilience help them win Franchise of the Year and a build a legacy in the restoration industry.

Sonny Ahuja shares how AI-powered tools and smart Google Ad strategies help restoration professionals capture leads, save time and grow their business. 

 Scott Gines, Lead Developer for JobSight, shares how in-house development and restoration experience combine and create a smarter, simpler software for contractors.

Patrick Workman shares how he rebuilt his life after facing adversity, he founded Rock Bottom Recovery & Restoration and works to empower others through restoration work.

John Tovar of ServiceMaster Restore shares key strategies for scaling your restoration business and empowering veterans.

Josh Ehmke shares his expert insights on water damage claim denials, AOB, documentation and how contractors can navigate insurance challenges and protect their scope.

Nick Hindle, CIO of PuroSystems/PuroClean, discusses open APIs, AI innovation and the importance of voluntary standards in building a smarter, more connected restoration industry.

Ladder Award winner Caleb Parrotte shares his journey in restoration, leadership lessons, how community and purpose fuel his success and much more.

Jessica Loveless of SERPVRO shares her insights on contents restoration, from estimating and packouts to fire damage and beyond.

Jordan Frady of First Onsite discusses how important it is to lead with empathy, safety and purpose in biohazard remediation. You restore more than the space; you restore dignity and hope for those in need.

Certified Safety Professional Barry Rice joins host, Kayla McGowan, to discuss contractor safety, OSHA compliance and much more.

Leighton Healey of KnowHow shares how AI tools can help improve your cash flow, streamline operations and empower your teams to thrive in a tough market.This episode is brought to you by:

DocuSketch's Todd Sangid discusses survey findings on insurance knowledge, trust gaps and how technology can help improve claims transparency and customer education.

Jeff Milligan of Prism Specialties shares his expert insights on contents restoration, blending technical precision with empathy to deliver meaningful and impactful results.

Crystal Williams of Lemon Seed Marketing shares branding tips for restoration professionals, including authenticity, local engagement and common marketing mistakes to avoid.

JobSight CEO Lindsay Bunker shares her expert insights on transparency, KPIs and technology-driven job management for restoration contractors in this episode of Ask The Expert.

Stefan Figley joins Ask The Expert to discuss Texas' flood recovery, emotional impact and the future of best practices for restoration professionals nationwide. 

R&R's annual Technician Award, sponsored by Violand Management Associates, is now accepting nominations to honor the industry's frontline professionals. In this episode of Ask the Expert, we talk with Jeff Jones of Violand Management about what this award means to the organization and what it means to the industry.

Restoration professional Clay Hernandez explains proper use of disinfectants, EPA label rules and post-remediation testing in this expert-led episode of Ask The Expert.

RIA President Jeff Moore and Past President Ben Looper join Ask The Expert to share updates on the Cost of Doing Business Survey, TPA Scorecard and more.