The Restoration & Remediation Ask the Expert Podcasts

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R&R Ask the Expert podcasts give you insight on specific restoration industry-related topics, through the eyes of the real experts. Check back often for new podcasts with new experts and new topics! Have a topic you would like to learn more about? Email y

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    • May 27, 2025 LATEST EPISODE
    • weekly NEW EPISODES
    • 31m AVG DURATION
    • 268 EPISODES


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    Latest episodes from The Restoration & Remediation Ask the Expert Podcasts

    From Corporate Burnout to Entrepreneurial Freedom: Dan Gordon's Journey

    Play Episode Listen Later May 27, 2025 18:25


    Discover how Dan Gordon transitioned from a high-pressure corporate career to owning a thriving restoration franchise, achieving work-life balance and making a community impact.

    Streamline Your Claims: Stop Leaving Money on the Table

    Play Episode Listen Later May 23, 2025 24:06


    On this episode of Ask The Expert, Genesis Brown, Founder and CEO of Smart Claims Solutions, breaks down the costly mistakes restoration contractors make when managing their claims. From documentation errors to carrier tactics, find out how you can streamline your process.This episode is brought to you by:

    Inside RIA: Restoration Strategy & Vision

    Play Episode Listen Later May 14, 2025 46:50


    On this episode of Ask The Expert, the RIA leadership team including President Jeff Moore and other top officers. They dove into the future of the restoration industry and several of RIA's initiatives.

    From the Unknown to Making a Difference: AJ and Becky's Journey

    Play Episode Listen Later May 6, 2025 48:55


    Discover how AJ and Becky Callegan transformed a life-threatening scare into a mission to improve home building and air quality. In this episode of "Ask The Expert," the husband-and-wife team shares their inspiring story, highlighting the importance of mold awareness and indoor air quality advocacy. 

    Transforming Business Operations: Insights from Leighton Healey

    Play Episode Listen Later Apr 30, 2025 24:43


    In this episode of Ask The Expert, Leighton Healey, CEO of KnowHow, shares his strategies for enhancing business operations. Learn how standardization, knowledge management, technology, training and accountability can boost your efficiency and drive growth.This episode is brought to you by:

    Unlocking Efficiency in Water Damage Restoration

    Play Episode Listen Later Apr 28, 2025 13:41


    In this episode of Ask The Expert, discover the secrets of mastering water damage restoration from Paul Silliman, Head of Sales and Customer Success at Clean Claims. Streamline your processes, improve efficiency and save time and money with expert tips on training documentation and leadership oversight.This episode is brought to you by:

    Catastrophe Panel – Back to the Basics Part 1

    Play Episode Listen Later Apr 24, 2025 53:47


    In this episode of Ask The Expert, we go back to the basics of catastrophe preparedness. Our panel of industry experts share their experiences, overcoming hurdles and implementing strategies to help protect their communities and teams.This episode is brought to you by:

    The Role of Veterans in Franchising with Kevin Schramm

    Play Episode Listen Later Apr 22, 2025 51:58


    In this episode of "Ask The Expert," we feature Kevin Schramm, owner of LIME Painting in Boise, who transitioned from Navy service to successful franchise ownership. Discover the unique strengths veterans bring to the franchising industry and learn how Kevin's dedication to LIME's core principles and commitment to veterans' causes makes him a standout leader.

    Driving Excellence in Restoration with Stephanie Suchocki

    Play Episode Listen Later Apr 15, 2025 18:21


    Industry leader Stephanie Suchocki, Vice President of Operations at Superior Restoration, dives into the Restoration Industry Association's offerings, the upcoming RIA Convention and the transformative power of continuous education in this episode of Ask the Expert.

    Exploring Contents Restoration and Catastrophe Preparedness with Stefan Figley

    Play Episode Listen Later Apr 7, 2025 44:25


    In this episode of R&R's Ask the Expert, Stefan Figley, President of 1-800-Pack-Out, discusses the critical strategies for navigating contents restoration and catastrophe preparedness. Learn how proactive planning, effective workflows and industry-wide collaboration are shaping the future of restoration amid increasing challenges.This episode is brought to you by:

    Honoring Leslie Anderson's Extraordinary Career in the Restoration Industry

    Play Episode Listen Later Apr 1, 2025 13:01


    Meet Leslie Anderson, R&R's 2025 Women in Restoration Award winner. With over 25 years of industry experience, Leslie has built a remarkable career defined by mentorship, innovation and servant leadership. 

    INTRConnect Recap with Garret Gray

    Play Episode Listen Later Mar 26, 2025 5:03


    Join Garret Gray, President of CoreLogic's Insurance Solutions, as he recaps the highlights of INTRConnect 2025, discusses innovative solutions in the property insurance industry and unveils details for INTRConnect 2026.This episode is brought to you by:

    Contents Restoration: What You Need to Know

    Play Episode Listen Later Mar 18, 2025 43:13


    Explore the world of contents restoration with industry experts David Gavilanes, Annissa Coy and Stefan Figley. Learn how they overcome challenging projects, leverage cutting-edge technologies, and prioritize belongings for restoration.This episode is brought to you by:

    Utilizing AI for Your Business with Phill McGurk

    Play Episode Listen Later Mar 11, 2025 57:42


    In this episode of "Ask the Expert," we speak with Phill McGurk, owner and director of CARSI, about utilizing AI tools like ChatGPT and Copilot to enhance your business processes, documentation and SOPs. Learn how AI can serve as a valuable tool for businesses without becoming a crutch.

    Contents Restoration after a Natural Disaster with Adam Lyszczarz

    Play Episode Listen Later Mar 5, 2025 23:04


    In this episode of "Ask the Expert," we chat with Adam Lyszczarz, a Marine Corps veteran and Program Manager for Document Restoration Services at Prism Specialties, about restoring flood-damaged artifacts at the Smithtown Library. Discover the innovative techniques used and lessons learned from this significant restoration project.

    How Remote Monitoring Is Saving Restoration Pros Time & Money

    Play Episode Listen Later Feb 19, 2025 36:39


    Join industry experts Paul Silliman and Cory Burt in this exciting episode of Ask The Expert as they reveal how remote monitoring can streamline operations, boost efficiency and save time and money. Discover practical strategies to overcome challenges, reduce manual processes and stay ahead with innovative technology.

    Mastering Talent Acquisition: Insights from Jenny Andrawis

    Play Episode Listen Later Feb 18, 2025 37:47


    We dive into the world of recruiting with Jenny Andrawis, Chief Revenue Officer of Implement4. Learn about the latest trends, effective recruiting methods, and how Jenny's unique approach has shaped her success. This is a must-listen for anyone looking to enhance their recruiting game in the restoration industry.

    Addressing Labor Shortages with On-Demand Solutions

    Play Episode Listen Later Feb 11, 2025 50:47


    Join industry expert Rich Oakes, President of GigSmart, in this episode of Ask the Expert. Find out how on-demand labor solutions can help restoration businesses stay agile and cost-efficient. Learn about flexible labor models, the role of technology in staffing, and real-world examples of success. Uncover strategies for managing temporary workers and maintaining quality standards in the ever-evolving restoration industry. 

    Electrical Fires During Hurricane Season with Barry Rice

    Play Episode Listen Later Feb 6, 2025 32:51


    Join us for this episode of Ask the Expert, featuring Barry Rice, a seasoned professional with over 20 years of experience in environmental, health and safety (EHS). Barry discusses the dangers of saltwater-related fires during hurricane season, particularly their impact on electric vehicles and homes.

    Transforming Restoration: AI's Impact on Operations by 2025

    Play Episode Listen Later Feb 5, 2025 31:25


    In this episode of Ask The Expert, join Travis Parker Martin, Co-Founder and VP of Product and Marketing at Know How, as he dives into the transformative role of artificial intelligence (AI) in the restoration industry. Learn how AI is enhancing operational efficiency, customer support and knowledge sharing, and learn about the predicted future applications that will set AI-empowered companies apart by the end of the year. 

    Exploring the Synergy of Inspection, Cleaning and Restoration with Industry Expert Claudia Lezell

    Play Episode Listen Later Jan 28, 2025 56:29


    Join us in this episode of Ask the Expert as we sit down with Claudia Lezell, a seasoned professional in the flooring industry with over four decades of experience. Claudia shares her insights on the vital interconnection between inspection, cleaning and restoration, and the importance of collaboration and continuous learning.

    The Future of Disaster-Resistant Housing: Insights from an Industry Expert

    Play Episode Listen Later Jan 23, 2025 50:44


    Learn about the latest trends in disaster-resistant housing on 'Ask The Expert' with Robb Harrell, VP of Product Development at DocuSketch. Gain insights into generational differences, homeowner investment trends and the pivotal role of insurance carriers in promoting resilient materials. Learn expert tips on collaboration and strategies to advocate for durable building practices.

    Leading Causes of Commercial Water Damage: Insights from Shawn Havalotti

    Play Episode Listen Later Jan 23, 2025 41:02


    Join industry expert Shawn Havalotti in this episode of "Ask the Expert" as he delves into the leading causes of commercial water damage, shares his extensive industry knowledge, and provides practical prevention strategies that every commercial property owner should know. Say goodbye to unexpected water damage surprises

    The Noise of Business Marketing: Expert Insights from Ben Ricciardi

    Play Episode Listen Later Jan 21, 2025 57:48


    On this episode of R&R's Ask the Expert, industry expert Ben Ricciardi dives into the noisy world of digital marketing. Ben, the founder and CEO of Ironclad Restoration Marketing, has been a pivotal figure in the digital marketing scene for the restoration industry since 2015. 

    The Road to Seven Figures: Your Guide to Home Service Success with Eric Sprague and Katie Harris

    Play Episode Listen Later Jan 15, 2025 56:06


    Learn how to build a successful home service business with insights from Eric Sprague and Katie Harris. Their book, "The Road to Seven Figures: Your Guide to Home Service Success," provides a comprehensive guide for entrepreneurs. Learn about self-care, financials, repeatable systems, digital marketing, and team building to achieve seven-figure success. Don't miss out on expert advice to grow your business effectively.

    The Key Role of Industrial Hygienists in Restoration: A Discussion with Dr. Alex LeBeau

    Play Episode Listen Later Jan 8, 2025 50:11


    In this episode of Ask the Expert, Dr. Alex LeBeau discusses the critical role industrial hygienists play in restoration. From evolving protections to addressing hidden dangers in disaster response, gain valuable insights into how these experts ensure safe and effective practices.

    Debunking the Asbestos Cut-off Myth: A Discussion with Kevin Hutton and Russell Vent

    Play Episode Listen Later Jan 3, 2025 54:08


    In this episode of Ask the Expert, join Kevin Hutton and Russell Vent as they dive into the complexities of asbestos regulation and safety. Discover the truth behind the asbestos cut-off myth, federal regulations and contractor responsibilities. 

    Specialized Training and Emotional Support in Restoration with Danessa Itaya

    Play Episode Listen Later Dec 20, 2024 34:17


    This episode of Ask the Expert with Danessa Itaya, President of Bio-One dives into caring for your community. With over 30 years of experience in franchising, Danessa discusses the significance of specialized training in the restoration industry, her dedication to helping communities recover from traumatic events, and her compassionate approach to providing emotional support for grieving families.

    Enhancing Commercial Sales in the Restoration Industry: Insights from Jeff Carrier

    Play Episode Listen Later Dec 4, 2024 42:21


    This episode of Ask the Expert dives into strategies for enhancing commercial sales in the restoration industry with Jeff Carrier, founder and CEO of Restoration ERP. 

    Nominations are OPEN for the 2025 Women in Restoration Award!

    Play Episode Listen Later Nov 27, 2024 2:31


    The nominations for Restoration & Remediation (R&R)'s 2025 Women in Restoration Award are now open! This is your chance to honor exceptional women who have made significant contributions to the restoration industry.

    Preserving Antiques, Heirlooms and Historical Artifacts: Insights from Stefan Figley

    Play Episode Listen Later Nov 27, 2024 42:13


    In this episode of Ask the Expert, Stefan Figley, president of 1-800 Packouts, shares his expertise on preserving antiques and family heirlooms. Discover heartwarming stories, best practices for maintenance, and the importance of antiques in connecting us to our cultural heritage. 

    Supporting Veterans in the Restoration Industry: Insights from Steve White

    Play Episode Listen Later Nov 15, 2024 39:17


    In this episode of Ask the Expert, we pay tribute to veterans and explore how to help them advance in the restoration industry. Steve White, President and COO of PuroClean, shares invaluable insights for veterans transitioning to civilian life and succeeding in business ownership.

    Mastering the Art of Estimating: Insights from Industry Experts Kevin Mardegian and Tess Huge

    Play Episode Listen Later Oct 14, 2024 60:56


    In the latest episode of Ask the Expert, Kevin Mardegian and Tess Huge share their expertise on estimating within the restoration industry. Discover key strategies for onboarding homeowners, negotiating with adjusters, and enhancing cash flow while building a collaborative network that elevates the entire industry. Join us to learn how mastering the art of estimating can drive success in your restoration business.

    Introducing Kayla McGowan: R&R's New Editor-in-Chief

    Play Episode Listen Later Oct 11, 2024 2:09


    Meet Kayla McGowan, the new Editor-in-Chief of R&R! With her extensive background in marketing and communications within the restoration industry, Kayla is excited to connect and explore new ways to enhance R&R's impact. Learn more about her vision and her commitment to supporting growth across the industry.

    Transformative Leadership in Restoration: Honoring Raj Manickam

    Play Episode Listen Later Oct 11, 2024 33:22


    Raj Manickam, the 2024 Ralph Floss Humanitarian Award winner, exemplifies passion, leadership, and creativity in the cleaning and restoration industry, inspiring others through his commitment to community service and innovative practices.

    Building a Future for the Restoration Industry

    Play Episode Listen Later Oct 3, 2024 32:01


    A new Restoration Industry Management degree program is set to shape the future of the restoration industry by addressing the critical need for skilled professionals and preparing the next generation of leaders.

    The “Cost of Doing Business” study unveiled by KnowHow and the R.I.A.

    Play Episode Listen Later Sep 19, 2024 24:18


    The RIA and KnowHow have recently collaborated to produce a landmark study aimed at assisting all restoration businesses with their business decision making, the “Cost Of Doing Business” survey. The results of the survey have long reaching implications on how all restoration businesses, large or small, can more effectively run their business. Leighton Healey, CEO of KnowHow, and Anthony Nelson, RIA Board Member and Co-Chair of the RIA Independent Pricing Taskforce, as well as  the Member Acquisition Manager & Group Facilitator at PivotMyBiz, join R&R to discuss the roots of the study, the rationale, the results, and of course how this study can help businesses today!This episode is brought to you by:

    A Chat with 2024 Ladder Award winner Eduard Mirzoian

    Play Episode Listen Later Sep 3, 2024 22:29


    We introduce this year's Ladder Award winner, and learn all about his professional life and what he likes to do in his free time.

    Hurricane Season Preparedness

    Play Episode Listen Later Jul 31, 2024 14:39


    R&R had the pleasure of speaking with Harley Jeanise, Regional Vice President at First Onsite Property Restoration, about how to stay safe amid storms and what it will entail to restore the damage after. 

    The Crucial Role of Sales in the Restoration Industry

    Play Episode Listen Later Jul 1, 2024 25:48


    In this episode of “Ask the Expert” we are joined by Gregg Taylor, chairman and managing partner of GTE Holdings, parent company for Xactly by GTE, specializing in restoration recruiting, and Restoration Sales Force specializing in restoration sales management. We discuss the management of Restoration Industry Sales Reps, and the challenges that surround the management of a restoration sales team and what he is doing to solve those challenges!

    High-level Overview: Specialty Restoration

    Play Episode Listen Later Jun 24, 2024 15:09


    In this episode of “Ask the Expert” we are joined by Jeff Milligan, VP of Sales and Strategy at Prism Specialties. We learn all about what Prism offers the restoration industry with its specialty restoration services, and, we learn a cool new way of document drying! Tune in to find out more!

    Mold and the Need for Attic Restoration

    Play Episode Listen Later Jun 10, 2024 15:13


    In this week's Ask the Expert, we chat with HVAC Expert Marco Radocaj about the importance of attic inspection during restoration efforts.

    Meet R&R's 2024 Women in Restoration Award Winner, Lori Jones!

    Play Episode Listen Later Mar 14, 2024 12:11


    Congratulations to this year's winner of Restoration & Remediation magazine's Women in Restoration award, Lori Jones.  In this Ask the Expert interview, she talks about her commitment, and her team's commitment to the statement, “There is no higher purpose than the service to others.”  In the very specialized and sensitive field of forensic restoration, it guides al that they do and embodies her leadership style.

    Tips on having a thriving company throughout economic hardship

    Play Episode Listen Later Feb 13, 2024 15:11


    In this episode of Ask the Expert, Eduard Mirzoian, CEO of RESTORERZ Emergency Services, gives a high-level overview of the importance of cultivating a strong company culture and how it directly contributes to customer satisfaction and loyalty.

    IICRC S590 Standard for Assessing HVAC Systems Following a Water, Fire or Mold Damage Event

    Play Episode Listen Later Jan 22, 2024 29:48


    Tom Yacobellis, founder and national director of DUCTZ, gives an inside look of the construction of the new IICRC S590 Standard.

    Preparing Homes against Power Outages

    Play Episode Listen Later Jan 15, 2024 15:00


    CEO of American Restoration Dan Tarantin gives us tips on preparing our homes for power outages and the best way to prevent issues pertaining to freezing temperatures!

    Education and Contents Restoration

    Play Episode Listen Later Dec 13, 2023 25:00


    In this interview, we chat with Tim Fagan, President of Blue Kangaroo Packouts, about the fascinating world of contents restoration, its techniques, and the professionals who bring our treasured belongings back to life. 

    Tips on Gaining Water Restoration Jobs

    Play Episode Listen Later Nov 29, 2023 720:00


    Water restoration jobs are in high demand, as they play a crucial role in mitigating the damage caused by water-related disasters such as floods, leaks, and plumbing issues. If you are interested in pursuing a career in water restoration, the tips in this Ask the Expert podcast with CEO of “Get Water Jobs” Frankie Fihn will provide you with valuable insights on the skills required, job opportunities available, and tips to help you succeed in this field.

    Mold and Mycotoxins: What they are, their function and most importantly their impact on the environment

    Play Episode Listen Later Oct 23, 2023 27:00


    We speak with Seth Jones, Founder and CEO of Superstratum, and learn about his company's tools and tactics in mitigating mold and mycotoxins.

    Training & Trust when Building a Business

    Play Episode Listen Later Oct 13, 2023 18:00


    On this week's “Ask the Expert” we discussed Training & Trust when building a business…but also as it pertains to the customers that those on the frontlines come in contact with!

    Technology Innovations in the Insurance Claims and Restoration industry

    Play Episode Listen Later Oct 5, 2023 14:00


    VP of Sales at iGuide Michael Vervena talks about how technology innovations in the restoration and insurance claims industry are making processes and procedures more efficient.

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