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In this episode of "Discovering Grayslake," host Dave sits down with Alan, a local lawyer, to discuss life, law, and community in Grayslake. Alan shares heartfelt stories from his legal career, insights into family and criminal law, and his passion for giving back through local organizations. The conversation is filled with humor, personal anecdotes, and reflections on Grayslake's vibrant spirit—from favorite pizza spots to community events. With a warm, hometown feel, this episode highlights the importance of connection, kindness, and supporting one another in the Grayslake community. Automatically Transcribed With Podsqueeze Speaker 1 00:00:03  Looking for a car dealer that actually feels like your hometown. Welcome to City Chevrolet of Grayslake, where the vibe is friendly, the pressure is off and you'll always be treated like family. Meet Anthony Scala. He's just not the owner. He's a guy that grew up in the car business, worked his way from porter to owner. Anthony believes in people first. That's why City Chevy sponsors your kids teams, your town events. And matter of fact, this show, they give back every chance they get. Anthony thinks that the experience of buying a car should be fun. No pressure, just honest people who care whether you need a new Chevy, a quality used car, or just service you can trust. City Chevy is here for you. Come visit City Chevrolet of Grayslake right off of 120. And thank you for sponsoring Our town. Our stories, our voice. Let's get after it. Grayslake. Grayslake Rehabilitation Center is a community based private practice physical therapy provider. Do you know they have 13 clinical providers with various levels of specialties including orthopedics, sports, neurology, vestibular geriatrics, pelvic floor and aquatic. Speaker 1 00:01:05  What did I just say? They have a pool. Well they do. And it's the largest indoor warm water pool in Lake County. Featuring two underwater treadmills and swim currents and recently added clinical treatment specialties. In layman's terms. Shockwave. They have both radial and focus units that are the newest tool in regenerative medicine available to everyone. They pride themselves on the most current and up to date specialized care to keep you moving. If you're looking for physical therapy, make sure to see our friends at Grayslake Rehabilitation. All right, ladies and gentlemen, welcome to another episode of Discovering Grayslake. I'm so happy to be here recording again at Agora Co-working. Agora. As you know, if you've listened to any of these shows, Agora is on the corner of Centre Street and Atkinson. It's a co-working place, so if you guys are looking for a place to get your, your business out of the house for a day, for an hour, for a week or a lifetime home, Luke over here is a great dude, and I'll be happy to help you out. Speaker 1 00:01:58  So shout out to Agora for having us here. so I'm not going to mess up your name because you help me. So I'm here with Alan and Ziggy today. That's right buddy. Speaker 2 00:02:07  Hi, Dave. Nice to see you. And, Hello, internet. Speaker 1 00:02:09  Yes. So, actually, it's funny that we, Just as we sat down, we went over just a short thing of all the people from Grayslake that we just from just the Grayslake people that we know we have in common. Speaker 2 00:02:20  Right? I was living in Grayslake for the last 15, 20 years, and, my family lives in Grayslake. My mom does still, even though my dad passed away and I've been active in the Grayslake Exchange Club for a long time. So that's how I kind of got to know the people in that business community, stuff like that. Speaker 1 00:02:35  Right. Okay, so when I got arrested for the third time when I called you and then I called you, and I've not been arrested. Speaker 2 00:02:42  I would not be able to disclose the details unless you told me it was okay. Speaker 2 00:02:45  So just let me know, and I'm happy to. But we have attorney client confidentiality, which prohibits me from talking about it. Speaker 1 00:02:51  Which means all the fun stories that I want to ask you about to tell me today. You can't. Speaker 2 00:02:54  I can tell you stories, but I can't say like, hey, you know my client, Sergio. Guess what happened, right? I can't say that, but I can say I had this one guy and this one thing. I could do that, right? Speaker 1 00:03:03  He looked a lot like Mike Steiner, but. Speaker 2 00:03:06  Nobody looks like Mike Steiner. No, Mike Steiner is like Mike Steiner. Speaker 1 00:03:10  Doesn't even look like Mike Steiner. Speaker 2 00:03:12  He's like a ten. I mean, he's like, maybe mistaken for George Clooney from time to time. Speaker 1 00:03:17  He gets that a lot. I am. Speaker 2 00:03:18  Sure. Speaker 1 00:03:19  Shout out. Shout out to right at home. By the way, one of the sponsors of. Speaker 2 00:03:21  The show is an okay. Speaker 1 00:03:22  Dude. He's great. okay, so, Grayslake has changed, but what is your job? Speaker 2 00:03:27  Okay. Speaker 2 00:03:28  I am a lawyer. Speaker 1 00:03:29  Okay. What kind of a lawyer? Speaker 2 00:03:30  Okay, so my background is as a prosecutor. And when I was a prosecutor with the state's attorney's office. I guess I'll answer this in a long winded way. The easy question is, I tell people at Christmas parties. Like, what kind of lawyer are you? Divorces and DUIs. Okay. Okay. Because that's an easy way to break down family and criminal law. Those are my two specialties. I'm in a law firm called Johnston, Tommy Lansky and Goldberg. I'm one of the founding partners of that law firm, and we do everything collectively. I have a partner that does real estate. I have a partner that does business formation. I have a partner that does wills and trusts. We do probate litigation, foreclosures. We do all kinds of stuff. But my particular role at that law firm is family. So your divorces, child custody, child support type cases sometimes, and then also criminal cases. And, like, I have a murder right now. Speaker 2 00:04:20  So everything from murders down to traffic tickets and suspended licenses. Speaker 1 00:04:24  Is that normal for me? Because this shows how much I know. Is it normal for an attorney to have such a broad range of things like that? Speaker 2 00:04:30  So for me, I want two things, you know, so two things is pretty normal. If you're a guy that only, let's say only does criminal, it's I don't know you people do that, but I like to have a second sort of, type of case because sometimes it ebbs and flows in what you're getting. You know, the family law cases are hourly. The, criminal cases are a flat fee. Usually both are great. The family law cases are more, I guess intellectually and emotionally challenging sometimes. Which which maybe surprises some people. My criminal cases are usually a joy. Like family law cases can be tough. Speaker 1 00:05:08  Yeah, and that's one thing, because, it's no secret that I've been divorced twice. And, you know, for the for the people. And many people listen to the show, I mean, just from the, from the age demographics that I know that if people gone through these, like, heart wrenching, terrible parts of their life where they need someone like you to help guide them through and and hopefully make it as easy as possible. Speaker 2 00:05:29  Divorces are hard. I mean, a lot of you that are listening, have experienced it or your parents did or whatever. So, divorces are very difficult for people, and the plan with me would be just to get them done on time and under budget with a handshake at the end. Speaker 1 00:05:44  Okay. And I've never heard that before because I, I unfortunately, you know, I was spending a lot of time in courtrooms and seeing stuff like that, that it seems like, you know, the guys maybe that aren't doing well, or maybe they need to pay off their boat or something, string things along as long as they can. Speaker 2 00:05:58  They okay. I would never cast aspersions. I tell you, you might be surprised. The family law bar in Lake County is mostly fantastic people. Yeah. most of those lawyers I really like, I get along with the strength of our bench, you know, which means the judges in Lake County is good. Our bench is good. Our bar is good. there are a couple of lawyers that I'm like, oh, I got a case with her again. Speaker 2 00:06:21  Oh, I got a case with that guy. Right? because sometimes the law, just like any maybe more than some other, professions, can attract people with, like, a type of personality. That's annoying. I don't know, I don't want to. I'm not a psychiatrist or psychologist, so I can't say, like, all my clients come in and they say, oh, my husband, he's a narcissist. Or like, he's gaslighting me. People like those psychological sort of terms from today. Like the now times. Like we didn't know what narcissism and gaslighting was in 1997, right? Or I didn't, but now I do for sure, because all my clients are like, he's gaslighting me, he's a narcissist, he's a blah, blah. Speaker 1 00:07:01  One minute your world is normal, the next it's gone. A flood, a fire, a crime scene. Your home shattered, your business shut down, your life on pause. But in the darkest hour, when chaos knocks at your door, that's when Servpro of Northwest Lake County shows up. Speaker 1 00:07:20  Not just a company, not just a cleanup crew, but neighbors, parents, coaches, locals who care. Drake and his team aren't just restoring properties. They're restoring peace, restoring dignity, restoring lives. So when your worst day arrives, call the oh no guy who becomes your, thank God guy. Servpro of Northwest Lake County, locally owned, nationally known, unshakable and trusted from devastation to restoration. Duration. Servpro, northwest Lake County. Speaker 3 00:07:50  Hey, neighbors, this is Bill Mack with the Grayslake Chamber of Commerce. And if you're looking for a network of hardworking, customer focused and generally friendly local businesses who are dedicated to helping each other succeed, then I'd like to invite you to check out and consider joining our Grayslake chamber. We offer our members so many ways to advance their businesses through social networking events, special events, sponsorships, informative lunch and learns, and the ever popular after hours mixers. Come see why we say we're the new wave of business here in Lake County. Speaker 1 00:08:22  Well, at this time of day, everything needs a label, right? Speaker 2 00:08:24  They throw those labels around. Speaker 2 00:08:26  Which, I mean, there's there's nothing wrong with it. it helps me to identify, at least. Now, I don't know if the person saying he's a narcissist means that. Really, she's right and he is a narcissist. Or if it just is helping me to flag this case is going to be a little bit tougher than maybe some other ones. Truth, right? I could see that. It's like one. Okay. Like in internet. Now, I'm sure people are, like, watching TikTok. Like red flag. Red flag. Like I see, yes, red flags when those kind of cases walk in. Speaker 1 00:08:56  Absolutely. Yeah. And I'm sure things changed like that too. Okay. So I want to go back a little bit because you have a it's a very interesting that for me, if I was doing your job I would love it that you could do one day like you have a murderer thing. Totally. But but then you can have a family law case or maybe help a dad get, you know, custody of his child. Speaker 1 00:09:13  Like, yeah, at least there's a little variety for fun, right? Speaker 2 00:09:15  It's interesting. I mean, today I had a couple of DUIs up, you know? And DUIs are like a bread and butter type case for a criminal defense attorney. Because most people, especially in Grayslake, especially in Lake County, they're not murderers. They're not gang members, but otherwise good dude or an otherwise good lady who is not necessarily manifesting a criminal intent. Like I'm going to go shoplift. It's a guy saying, I've had too much to drink, I'm gonna drive. He's making a dumb choice to drive home, but he's not having the criminal intent. Like I want to endanger somebody tonight. Right. Right. And so a DUI is usually the first time that somebody that's a good person is in hot trouble. Speaker 1 00:09:55  Okay. Gotcha. And, you know, it's got to be nice to, some of these, I'm sure, having satisfaction to be able to to help people out and help them navigate through things they have no idea what they're getting into. Speaker 1 00:10:05  Right. Speaker 2 00:10:05  So. Okay, I used to work for a really fantastic attorney in Round Lake Beach, and I want to make sure to give a shout out to Round Lake Beach. That is an awesome town full of super awesome people. And this lawyer I used to work with, named Bruce Scotland. He taught me a lot. And he's still out in Round Lake. He's a competitor of mine, but I really respect him. And when I started working for him, he. He said, Alan, we love helping people for money. And I'm like, yeah, I love helping people for money. Right. Speaker 1 00:10:34  Well put. Right. It wouldn't be as fun as if you didn't get. Speaker 2 00:10:37  Paid for it. No, but I mean, and that, you know, it's a business. You want to help people? Yes. For money. Right. Right. So. And I'm not trying to sound cold, I do some pro bono. I know it's me, but I don't do pro bono divorces. Speaker 2 00:10:47  No way. They're too hot. They take too long. I'll do a pro bono traffic ticket. I'll give people. I used to volunteer at a safe place, and they have a, a battered women's shelter in Zion. And I used to go there, and I used to talk to the ladies about free legal advice. How can I help you? What do you. They have questions about everything, and I would just volunteer and talk to them. I love that, but, a really hot case to do pro bono is is a big mistake for attorney, in my opinion. Yeah. Attorney in my position, I'd say right. Speaker 1 00:11:16  Okay, so the one thing that really, that I found appealing when I was looking through, when we got connected and I went through your website and I was looking at things like places, like a safe place, like, those are people that really need help, right? Yeah. It's tough. I tip my hat to you for going in there and helping out, because I know there's a list of different things that that you do to give back, which is which is extremely generous of you. Speaker 2 00:11:39  Thanks. I just I just signed up to do the mock interviews at Libertyville High School. That's a cool program. Yeah. Cool. That high school has a really good program where they have these kids that are in the business class, and you give them mock interviews to, you know, improve their skills, to hone their hone their interviewing abilities. And I was blown away by how great the kids were. Really? I was like, you're really smart. You're really smart. Wow. You're what an active, wonderful person. And I was like a bump on the log. When I was in high school, I wasn't active like. Speaker 1 00:12:10  I would have loved to seen what my interview would have been like in high school. Speaker 2 00:12:14  I don't know, they were fantastic, but. So some of the stuff I do, yeah. In Libertyville, I was been active in Grayslake because I lived in Grayslake for many years. over there on West Trail. my mom lives in Harrison Farms and, yeah, that's we were living in Grayslake ever since about the turn of the millennium. Speaker 2 00:12:32  So that that wave of people that like third wave of of immigrants to Grayslake that began in the 90s when the, you know, when they started building the subdivision. Speaker 1 00:12:42  Farms, right? Yes. I think that I was one of the first off the Mayflower to when I landed at Avon on the Prairie, one of the first ones off of Atkinson. That was like one of the first things that wasn't in, you know, Grayslake proper. Right. So to say. Right. Right. That's what we showed up. But but so then how long ago is that? Speaker 2 00:13:01  So we moved here in like 2001. Okay. So my mom and dad bought a place in Grayslake on West Trail North in Harrison Farms. And I remember the first day we came to graze. Like, I'm from Florence, Illinois. Speaker 1 00:13:12  Okay. I was just gonna say. Where did you originally come from? Speaker 2 00:13:14  I'm from philosopher. I went to Homewood Philosopher High School. I was born in Harvey, at Ingalls. and, But that's why sometimes I get, like, a Chicago accent. Speaker 2 00:13:22  I don't know, whatever. It's like, it's a but but floss more is is a nice town in the 90s. I mean, it's like the lake bluff of the south side. Yeah. So we we had a good time growing up. Speaker 1 00:13:31  They should put that on their sign. Speaker 2 00:13:32  By the way. Yeah. Right. The lake bluff off. Speaker 1 00:13:35  The. Speaker 2 00:13:35  South side. I need the. Speaker 1 00:13:36  T. Speaker 2 00:13:36  Shirt. I mean, it is. I mean, it's kind of like being the tallest midget, you know? I mean, but no offense to people that are little people. I love them, too. but, you know, I don't know where I was going at that. Speaker 1 00:13:51  Time of growing up in Hollywood or more. Speaker 2 00:13:54  Grew up there. So then I came to, I lived in Champaign because I went to school down at U of I and Champaign, and it was fantastic. And my parents moved up to to Grayslake. So I come up to Grayslake, and on our first day, the restaurant they took me to was Bill's Pub North. Speaker 2 00:14:08  Yeah, right. Engages like and I just thought in my mind I'm like, I'm in the woods. My parents moved to Wisconsin, you know, where am I? I'm like, this is the woods. I mean, here in Wisconsin, there's a polar bear hanging there and there's fish every on, on the wall. And I thought, this is this is great. And it turned out Lake County's not quite Wisconsin, but it's close. It's an interesting. Speaker 1 00:14:29  Perception, I guess if you've never been here. And that's the place they took, I had to. Speaker 2 00:14:33  The only thing I had done with Grayslake before that when my parents moved here, Let's go to Prairie Crossing. Okay. Because my aunt and uncle lived in Prairie Crossing, which is a interesting. I wouldn't say the word weird, but it's an anomalous little part of the world. Prairie crossing is. Speaker 1 00:14:51  Absolutely. Speaker 2 00:14:51  I had never seen anything like that before, because I think that community at the time was novel and maybe still is. so I thought that all Lake County was like that. Speaker 2 00:15:00  And then I saw Bill's Pub and I went, oh my gosh, I'm in Wisconsin. Speaker 1 00:15:03  What's going on? You have no idea. Speaker 2 00:15:04  Where you're at. Am I at the U.P.? I mean, how is ten feet of snow? You know, this is I came from 708. You know, the land of good pizza and terrible baseball. Now, here I am. Speaker 1 00:15:15  The lake bluff on the south side. Speaker 2 00:15:17  Right, right. Yes. Speaker 1 00:15:18  That's awesome. okay, so, when you're studying law. So when you went to, you went to U of, I, law school? Speaker 2 00:15:25  No. So I went to I was an undergrad at u of I. Okay. and then I went to law school at DePaul. Speaker 1 00:15:30  We're taking a quick break just to say hello, because everybody knows Nano and Nano knows real estate. And actually I believe that's the name of her Instagram page. So if you're looking to buy a home, sell a home, or know somebody in the market for a home, contact nano from Baird and Warner. Speaker 1 00:15:44  She's a Grayslake girl helping out Grayslake people. And when you when you went to law school, did you know what you wanted to practice? Speaker 2 00:15:52  Yeah. So I don't mean to be, like, whatever, a little bit, emotional or emo in the, in the interview, but it was September 11th of 2001. Right. And you probably remember that day, but I could remember that day. I wanted a date with the girl. I looked in the sky and I saw there was no jet contrails. What a what a crazy day. And after that day, I thought to myself, I would like to be in law enforcement because I'd like to help our country for, I don't know, because America, I like America. Amen. And I was mad. Oh, I'm nine over 11, right? I mean, come on. Speaker 1 00:16:27  Everybody was. Yes. Speaker 2 00:16:28  So. But after that, I thought I'd go into criminal law. I thought I wanted to be a prosecutor, So then I got a job with Mike Waller, at the State's Attorney's office. Speaker 2 00:16:39  And I tell you, you know Mike Waller, I owe him everything. I love the guy. I know some people don't, but he's a politician. There's people that hate his guts, people that love and support him. He always was a gentleman to me, and I never. I just thought that, the decision making he made was good, and he gave me a job saving my bacon. You know, and so I got to begin my career as a prosecutor. And I was a line assistant state's attorney in Waukegan. They start you off as a DUI assistant. So, you know, brand new 25 year old kid. I was prosecuting DUIs. Misdemeanor DUIs. Right? Misdemeanor traffic cases out in the branch courts. And that was very good. Fulfilling. Fun work, I liked it. Okay. You know, you did. and then, they switched me to just misdemeanor stuff. And I was prosecuting your retail thefts. And back when weed was illegal, I was prosecuting your weed cases and your trespassing. Speaker 2 00:17:31  And here's your fights. And then they stuck me in the domestic violence division for a long time. Speaker 1 00:17:35  Okay, so how was that? Speaker 2 00:17:38  Okay. You know Lew Frank. Of course. Okay. Lew Frank is a fantastic Grayslake. And he would say felt like five minutes underwater, you know, to to be a line assistant in the domestic violence courtroom is hard. Speaker 1 00:17:55  I. Speaker 2 00:17:55  Bet. Because you have to look at the cases. And so, like, are you familiar with the cycle of violence? This is this theory. Speaker 1 00:18:02  I am not. Speaker 2 00:18:03  Okay. So it's a theory that's a big part of criminal prosecutions of domestic violence. And the cycle of violence goes like this. Right now we're having a fight, and I'm going to use the gender of he and she, you know, whatever. But sometimes women can be the victim of domestic violence. Sometimes guys can. But in a classic situation, let's say he slaps her. Okay. Then she calls the police. He's arrested. But then in a few days she's like, maybe he's not that bad or I need him out of jail so he can, like, work and pick up our kid from school. Speaker 2 00:18:35  Like you've been a parent, you know? And so maybe she takes them back and then they have a honeymoon period where it's, like, passionate, like we love each other, and then it can happen again, you know? And that cycle of violence. The State's Attorney's office was really keen to interrupt it. Right. But then that meant that lots of times you'd have the victims, I guess recanting, they'd say, hey, that didn't happen like that, or I'm not coming to court, you know? And so that was frustrating. And then sometimes you had cases, not all, sometimes you had cases where it was a situation where the family's going through a domestic violence thing. Maybe. But maybe what it really is, is a child custody thing. And somebody ringing the bell of domestic violence to get a leg up on somebody in a child custody type proceeding. Right. Like, like I'm going to get an order of protection against him. So I get our kid, which, I mean, I get that, but you need to really be careful about abuses of the system. Speaker 2 00:19:32  So as a line assistant with the State Attorney's office, as back then, I mean, things have changed a little bit now. They have had two different, changeovers between the state's attorney. but anyway, long story short, you still have to use your discretion to decide what really happened. And at least at the time I was a state's attorney, we were empowered with a good amount of discretion. It was awesome. Speaker 1 00:19:53  Really. Speaker 2 00:19:54  So. Speaker 1 00:19:54  Yeah. And and I'm sure with that, too, like, you probably get to be a really good read of people. but then sometimes you probably think you are and then people bamboozle whatever. And you probably don't even know. Speaker 2 00:20:06  I mean, you ever been lied to about your own kid, right? Speaker 1 00:20:09  I mean, you believe. Speaker 2 00:20:09  Him, and then you believe him, and you're like, I have egg on my face. I was lied to in kind. You know, so sometimes, you know, you just you don't have a, a lie detector that buzzes when she lies or he lies, you don't know. Speaker 2 00:20:25  So you have to do your best with what the facts are. But there was a good team at the time. But yeah, I did. Two and a half years as a as a domestic violence prosecutor. And then so when I left the State's Attorney's office, I thought to myself, well, I've been doing family law cases basically already. I may as well do them as a business. Sure. You know, so that's what I did. So now my practice is a hybrid. That's why I say divorces and DUIs. It's family law cases. And then it's criminal law cases too, because I've done all that. Speaker 1 00:20:52  Wow. So your resume is quite deep for all kinds of different things, right? Speaker 2 00:20:58  I guess. Speaker 1 00:20:59  Right. Speaker 2 00:20:59  You know, it's just like, I don't know how other people get through life. This is just what I did. Right. Speaker 1 00:21:05  Well, and everybody, you know, people look at different people, whether you're a doctor, whether you're a lawyer, whether you're a podcaster, where whatever you do that, everybody does something for a line of work that, you know, people are. Speaker 1 00:21:16  You deal with very delicate situations, people going through stuff. And especially the one thing about the family law stuff, it it must be hard for you to stay. You have to almost train yourself to not get emotionally involved in some of those things, right? Speaker 2 00:21:28  I sometimes. Speaker 1 00:21:28  Do. Speaker 2 00:21:29  I remember my first adoption. You know, we had a case that was a very ugly family law case, and it went on a long time. And then at the end of it, the dad, he agreed to put the child up for adoption. To the mom and her new husband. Okay. So the dad was making a very hard choice. Because, I mean, to give up your child, you know, and to look in the mirror and say, all right, I wasn't doing that good of a job. This new dude who's married my ex girl, he'll do better in the best interest of my child. It takes kind of like a man to do that. Speaker 1 00:22:06  Oh, that's a big decision, right? It's a big leap of faith. Speaker 2 00:22:08  But on the other hand, too, you know, maybe people are judging him about. You walked away from your kid, you didn't fight harder. So it's very tough, you know. And that's the type of case I remember I had, like, one manly tear going down my. Speaker 1 00:22:18  Face. Speaker 2 00:22:19  Looking into my steely eyed gaze. No it wasn't. I was bawling like a baby. I was so happy for them, you know? But also that's that's. Those are big moments. Yeah. Speaker 1 00:22:30  So you cool stuff too? Yeah, right. And to see people come through stuff that they deserve that the, the law can either work in your favor or against you. And it's nice when it actually works, right. Speaker 2 00:22:40  It's hard. I will say, okay. I was worried as a kid that I would come into the law and see a lot of weird stuff, like judges tossing cases in exchange for Cubs tickets. I have never seen any of that in Lake County. Really? I have never seen anything crooked or weird. Speaker 2 00:22:58  Everybody's been really professional. I mean, and I'm like, me that right? It's not just because I want to keep on working with these people. Most of them are fantastic. Speaker 1 00:23:06  Well, well, the Cubs have been doing that. Speaker 2 00:23:08  Well, no better than the White Sox, sadly. Speaker 1 00:23:11  Now, if somebody did something bad. Speaker 2 00:23:12  For White Sox. Speaker 1 00:23:13  Tickets, we really question what. Speaker 2 00:23:15  I heard. You could buy some chili at Wendy's and you get free season tickets to the White Sox, right? A cup of chili at Wendy's. Speaker 1 00:23:22  So well. In all seriousness, it is really good to hear you say that because, you know, everybody watches all these TV show, every law TV show and court TV show that people have this fantasy of things, how how they how they go along. Speaker 2 00:23:34  I don't ever watch any legal TV at all. Ever. I just don't. That's probably a good idea. The last legal movie was probably Liar Liar with Jim Carrey, which is a fantastic movie. Speaker 1 00:23:46  Very serious movie about the law. Speaker 2 00:23:48  I don't because I like do it for a living. And then honestly, at 502 when I'm at home, I'm like, I'll see you tomorrow. That sounds like a a modern day problem, al. Speaker 1 00:23:58  Right. Right. Speaker 2 00:24:00  So no, because otherwise you go insane. Speaker 1 00:24:02  No. Yeah, well, everybody needs a break from their job. Nobody wants to go home and do it. And that's why, you know, I've been self-employed for a very long time. That's why most self-employed people end up getting in office in hopes that when you go to the office, you can leave and leave your work there and go home. And if they can make that work. Speaker 2 00:24:20  That's why I don't work from home. Ever. Speaker 1 00:24:22  Yeah, well, good for you. Speaker 2 00:24:23  I mean, I guess ever is a word, I mean. I, I don't. Never say never. I don't like to work from home. And I very, very, very seldom. Speaker 1 00:24:30  Do. Speaker 2 00:24:30  It. Speaker 1 00:24:30  Right. Okay. That's good. Speaker 1 00:24:32  let's do something, because I have a couple other questions to ask you, but, you've said you've listened to a couple of podcasts. Sure. so we do something about halfway through. I call the Grayslake hot seat, where we have some rapid fire questions to get to know you just a little bit better. Speaker 2 00:24:45  I ain't scared enough. Speaker 1 00:24:46  Remember when you said, are these open ended questions, or is this an interrogation or whatever? I ain't scared, right? The Grayslake hot seat is brought to you by Joe Velez, JP financial. It's often said that those who fail to plan are planning to fail. Joe Velez and his team at GPB financial create unique financial plans that are some of the most difficult challenges that people might face as they get older, no matter what stage of life you're in. Having a proactive financial plan can help navigate some of the difficult decisions you'll face, helping you live your life by design, not default securities and investment advisory service offered through Mosaic Wealth, Inc. member Finra, SIPC. Speaker 1 00:25:26  Now for the Grayslake hotseat. Hey. Thanks, Joe. This is where we need the, This. We should have done with a surveillance camera to do this, I think would have been really good. Speaker 2 00:25:36  I've seen lots of those police interviews. I'm looking around for the mirror with the guy behind it. Speaker 1 00:25:42  It's just. It is behind there. We just have the, newer ones, so to say. okay. So, Grayslake. Casey, did you play a, a sport in high school in the lake bluff of the the swimming. Speaker 2 00:25:58  I was on my country club swim team. The floss. More flyers. Yeah. Wow. Speaker 1 00:26:03  Yeah, that sounds bougie as all good. Speaker 2 00:26:05  It was kind of bougie, but, I mean, at the time, I didn't think it was. And at the time, I thought I looked fat in that Speedo. But now I look at those pictures, I'm like, you looked awesome, right? Speaker 1 00:26:13  Well, you got to look back. Speaker 2 00:26:14  Were you wearing a Speedo and everything? It was the 90s. Speaker 1 00:26:17  Were you good? Speaker 2 00:26:18  I mean, okay. Okay. I didn't come in last place because I'm kind of tall, right? And they made me swim a lot. I mean, in the morning, they would say it's 7:00 in the morning, do a bunch of laps. And when you're 14, 15, 16, you do that a lot. You get to be fit. Speaker 1 00:26:32  Oh, absolutely. It's the best. Speaker 2 00:26:34  That was nice. I like that I played T-ball as a little kid. but no, swimming was my jam. And then I became a lifeguard. I was a lifeguard for the H.F. Park district. That was fantastic. Speaker 1 00:26:43  Yeah, that's not a bad gig to have. Awesome gig. Yeah. Nice. First car. Speaker 2 00:26:48  Well, Volvo 740, a blue baby blue Volvo 740. Speaker 1 00:26:52  Nice. I'm a Volvo. Speaker 2 00:26:54  It helped me get one of my first girlfriends who was, honest to God, a Swedish foreign exchange student at my high school. No way. Anne-Marie. Honest to God. Speaker 2 00:27:04  And she. Speaker 1 00:27:04  Got her with a Volvo. Speaker 2 00:27:06  Because they make them in Sweden. And she. She sees it and she goes, oh, she goes, what an awesome car. But I wish it was a Saab. Speaker 1 00:27:14  You did? Speaker 2 00:27:15  She did. Totally. Speaker 1 00:27:16  That's so great. And, folks, I want you to listen closely. Maybe. Hit the rewind button there, because that is the first and last time you'll ever hear on the show about how a guy got a girl because of a Volvo. Speaker 2 00:27:25  That was unlikely. Speaker 1 00:27:27  The only reason that it will happen, totally. Speaker 2 00:27:29  But it was it was. That was my Volvo. It was my in with the Swedish girl. I was fine by me. Speaker 1 00:27:34  That was hilarious. Yeah, and they don't make many blue ones like that either. So it. Speaker 2 00:27:38  Was cool. It was a baby blue Volvo. I mean, whatever, I don't think it was. No, it wasn't cool, but it got me from A to B and. Right. Speaker 1 00:27:45  Whatever, man. Speaker 1 00:27:46  Hey, I got 200,000 on mine sitting in the parking lot. Speaker 2 00:27:48  I had a Dodge Neon for a while. I love that Dodge Neon. Right. I can talk about cars. Speaker 1 00:27:51  Yeah. You were, Yes. The the, two of the hottest cars. I could think of. Hot stuff in my head. speaking of that. So this is what? Oh, maybe this would be a fun one for you. What's the fastest you've ever gone in a in a vehicle? Speaker 2 00:28:06  Well, I got, like, an airplane, like. Speaker 1 00:28:07  No, no, no, we'll leave that out. Speaker 2 00:28:09  Like in. Speaker 1 00:28:10  A car. In a car. Speaker 2 00:28:10  I don't know, a hundred. Speaker 1 00:28:12  Just a. Speaker 2 00:28:12  Hundred, you know. Yeah. Because, I mean, I was a kid and stepping on it. Right. And nowadays, if you do that, like, I never do that anymore. I don't speed anymore. I don't, because the consequences. And I don't mean like death and dismemberment. Yeah. Speaker 2 00:28:24  That happens. Speaker 1 00:28:25  That's all legal consequences. Speaker 2 00:28:26  Yeah. The cops light you up, you know, and the the cases are class A misdemeanors. and they're punishable by up to a year in jail and or a fine of $2,500. Speaker 1 00:28:36  Wow. Speaker 2 00:28:37  Back when I was a prosecutor, I became friends with some police. And maybe they don't say this anymore, but I used to hear nine year fine, 11 year mine. Okay. All right. Which is consistent with my lived experience. Speaker 1 00:28:49  Of going nine miles over. Speaker 2 00:28:50  Nine year fine 11 year. Mine is what the police would say. And and that bears with what I've seen during the time that I've, I've done lots and lots of traffic tickets as a, as a prosecutor and as a defense attorney. And you never see somebody getting pulled over for five over. Right? You know, they are looking at you for 11 to 15 starting at 11, maybe 15 now 20. They want you right? You know, but like I said, nine. You're fine. Speaker 2 00:29:15  11. Your mind. I think that's pretty good. That's the advice I give a lot of the kids that I represent. This is. Speaker 4 00:29:20  Bob Churchill. I know you are always there for your family, caring for your children, your spouse, and even your parents. But in critical times, will you be able to make decisions that assure the best result for your family? Power of attorney may be necessary if, on behalf of a loved one, you need to talk to a doctor, a bank, or the college infirmary. A power of attorney may sound daunting, but the lawyers at Churchill, Quinn, Hamilton and Van Dantzler can easily create this document for you. We are right here in Grayslake supporting the community for over 122 years. Reach out to us at Grayslake law.com or call us at (847) 223-1500. Whether you need a power of attorney, a will or legal help with your business, we'll take care of you so you can care for others. Go to Grayslake Law.com today for more information. Have a wonderful day. Speaker 4 00:30:09  And now back to the program. Speaker 1 00:30:11  Interesting. That's good advice, too. which is funny. I won't tell you how fast I've gone then, because I would not have been fine. Tell me something. Do you like to travel? You have not been. Speaker 2 00:30:25  So I've been like Johnny Cash. I've been everywhere, you know. I have been to lots of different places in this country because my wife is a maniac for travel. She loves it. And we have little kids and we take road trips. But we had little kids. Now they're getting old. my oldest is a sophomore in high school. Speaker 1 00:30:40  Oh, my gosh, it goes fast. It does it really. It just moves. It moves moves, moves so fast. And then I think I heard you have a ten year old too, right? Speaker 2 00:30:46  He's he's a wonderful guy. Awesome guy. but yeah, I have a of a 16 to 12 and a ten, and we've always done road trips around the country. you know, I don't know, early ones where? Tennessee and Kentucky, Upper Peninsula of Michigan, all through Wisconsin. Speaker 2 00:31:00  Indiana. Out to Maine. East coast, Florida. A lot of times we've flown out to California, Utah and Nevada. so around the country And then, like I used to, I lived in Europe briefly. I lived in London for a few years. Speaker 1 00:31:14  Did she really? How cool is that? Speaker 2 00:31:16  My mom, she was a lawyer at, Amoco. Right. The the gasoline company, you know, Amoco. They used to have that big white tower in downtown Chicago. The Amoco building, right? Absolutely. Formerly Standard Oil of Indiana. John Rockefeller's thing. And then they trust. Busted it. Whatever. Monopoly busted it. Right. So. But Amoco, if you remember, in the 90s, merged with BP, British Petroleum. So they moved my mom's job from Chicago to London. So we lived there for a while, and I was kind of in school in champagne and going to London in the summertime. That was awesome. Speaker 1 00:31:47  Oh yeah, especially at that age. But it was really cool. Speaker 2 00:31:50  I worked at a bar. I worked at a pub called the Prince Albert Stafford. That is the guy. It was awesome. Speaker 1 00:31:58  Folks, this isn't a real interview. Just so you know, I just brought one of my buddies in. Speaker 2 00:32:02  I worked at a at a pub called the Prince Albert, and it was in, Notting Hill. Right. You remember Notting Hill with the Hugh Grant movie? You've probably never seen that movie. Speaker 1 00:32:11  I've seen the movie poster. Speaker 2 00:32:12  I saw the poster. Yeah. So Hugh Grant, I thought he was good in the dad movie. But I never saw Notting Hill. But I worked in Notting Hill. so. Yeah, I don't know. Travel places. Speaker 1 00:32:23  There's nothing that you have, like a bucket list. Like I gotta. Speaker 2 00:32:26  Go. Like I don't need to go to Thailand. I don't know. I guess if I had infinite money, I'd travel Europe again, I like it. Sure. Speaker 1 00:32:32  You know, when the. The age of your kid. It sounds like you did your traveling and you did what you wanted to. Speaker 1 00:32:36  And your kids have got, like, some of the best education that kids can get is traveling all over the United States because the United States is cool. Speaker 2 00:32:43  It's fantastic. And like when you travel the United States, like the other day I was coming back from Florida on I-65. We stopped at the Bucky's in Athens, Alabama, which is, you know, a Bucky's is like a like a, you know, if you, you know, a Bucky's, of course. Yeah. It's a giant gas station in front of a giant Walmart, basically. You know, or maybe more like a Kmart. Speaker 1 00:33:03  But one of my favorite places, one of my favorite things, if anybody goes on TikTok right now, there's a woman that explains what Buc-ees is and is the most brilliant thing I've ever seen in my whole life. I love it. Like, if you want to feel like your true, true white trash, she explains exactly what it is. And because we all get excited to go to a Bucky's right. Speaker 2 00:33:22  My kids were stupid excited. They were. And I'm like, guys, it's a gas station that's in front of a K-Mart. What are you talking about? You know. Speaker 1 00:33:29  Exactly what. Speaker 2 00:33:30  It is. I mean, whatever. Back in the old days, Kmart used to have barbecue sandwiches, too. True. Speaker 1 00:33:35  You just couldn't get a puzzle. A sweatshirt and a, you know, corned beef sandwich? No. All at the same time. Speaker 2 00:33:40  It's a fancy dress I've traveled around. It's great. I like. Speaker 1 00:33:43  The train. I like the Bucky's. Was one of the highlights on your trip. Kept coming back. It kind of was. It's kind of. It's kind of fun. And we're getting one close to here now. I keep seeing the signs. God love. Yeah. Speaker 2 00:33:53  God love them. I hope that they take over. I'm ready for Bucky's to be the only employer in the United States. Speaker 1 00:34:00  Did we talk? What was your first job when you were. So you lifeguard was a lifeguard? Speaker 2 00:34:05  Yeah, I was a lifeguard. Speaker 1 00:34:05  Did we call that a job? Is that a job? Speaker 2 00:34:07  Oh, really? Man. Lifeguard. It could be my career. That is a fantastic job. Speaker 1 00:34:12  Maybe when you want to retire, you can go back and be a lifeguard. Speaker 2 00:34:14  My uncle, actually, he was like a car salesman and stuff. And then when he retired, he used to be a lifeguard at his, you know, apartment complex. Like, that's a great job, dude. Come on. Speaker 1 00:34:24  Wow. Maybe when I grow up, I'll look into that. Speaker 2 00:34:26  Be a lifeguard. Speaker 1 00:34:27  It's cool. I'm gonna. Speaker 2 00:34:28  It's cool. Speaker 1 00:34:29  I think it could be a. Speaker 2 00:34:30  Tad creepy. Speaker 1 00:34:31  If I applied at the Grayslake pool right now. Speaker 2 00:34:33  No, I mean, they need people that with with with maturity and experience. Yes. You know. Speaker 1 00:34:39  I have a shirt that says that that's for my requirements. Speaker 2 00:34:42  And it was nice. And I worked at Jewel. I worked at the library in summer. I mean, it was great. Speaker 1 00:34:47  So you had a lot of different jobs? Yeah. Speaker 1 00:34:48  So you actually were taught some work ethic as a as a child from your parents as well? Speaker 2 00:34:53  Well, they worked hard. My parents, they loved each other. They stayed together the whole time. They were both lawyers. They worked. And I just wanted to work. Right. Speaker 1 00:35:01  I don't know. They said very good examples, right? That's awesome. first concert you ever attended? Speaker 2 00:35:07  Man, I don't know. okay. It was, the World Music Center, right? Yeah. Q101 had one of those concerts that's like, not it wasn't, not not, Twisted Christmas. It's the one they did in the summertime. And I remember that garbage. Jamiroquai. Mighty, mighty. Speaker 1 00:35:27  Boston's nice. Speaker 2 00:35:29  Were there. I mean, that's, like, awesome. And I went with a Swedish girl. Really? So. Yeah. Speaker 1 00:35:34  Did you drive the Volvo. Speaker 2 00:35:35  There, though? Maybe I might have got dropped off by my parents, so. Speaker 1 00:35:39  Good, good. Good concert. Speaker 2 00:35:41  I saw the Smashing Pumpkins down there, but that was a different day. Speaker 2 00:35:44  Oh, nice. Billy Corgan, love that guy. Speaker 1 00:35:46  Yeah. He, Billy was at that because I had forever. I forget that where they're from, around North Shore. Yeah, right. And I was hanging out, and I was doing a daddy daughter dance, and a guy came up that looked a lot like Billy Corgan and asked for a song. And I had told him no. Yeah, because it wasn't really. It wasn't really appropriate. Yeah, right. And then somebody came back and one of the people said, well, Mr. Corgan asked for a song, and I guess you told him that you weren't going to play it. And I'm like, okay, well, it just didn't fit with what we were going to do, because I like to think that I do the right thing, right? You do the wood, you work music, you do the right thing for the party. You got to know your audience, unless it's Billy Corgan. And then you just say. Speaker 2 00:36:23  Do what he says. Speaker 1 00:36:24  Right? Speaker 5 00:36:24  Despite all my rage, he's awesome. Speaker 2 00:36:27  It was the best. Speaker 1 00:36:28  And it wasn't a pumpkin song, though. Speaker 2 00:36:29  Oh, that's too bad. Speaker 1 00:36:30  I wish I knew what the song was, though, to look back. Speaker 2 00:36:32  I would think that Billy loves putting on pumpkin songs. I would think that he lists the pumpkins all the time. Speaker 1 00:36:38  He's driving around right now listening. Speaker 2 00:36:40  To all these new stuff because his old stuff is for posers. He's like that old stuff. I'm over it. Only my new stuff. Only Billy and Machines have got to listen to right now. Speaker 1 00:36:48  Yeah. That's hilarious. if you had to have a superpower, what would it be? Speaker 2 00:36:54  Being the greatest golfer ever. Speaker 1 00:36:57  Really? Speaker 2 00:36:57  Yeah. Speaker 1 00:36:58  Come on. That would be good. But then you wouldn't have. Would it be any fun? Because then you beat everybody all the time. But yeah, you could play with people though. Speaker 2 00:37:05  Then you'd be good at golf. And that's what my dream would be. I would love to. Speaker 2 00:37:08  I'm not that good at golf. I wish I were okay. I practice and practice and the people that are naturally gifted, I look at them with such envy, you know? Speaker 1 00:37:17  Now, being a being an attorney makes you a better golfer, though. Doesn't like doctors and attorneys and like. Speaker 2 00:37:22  Yeah, yeah. And some of the attorneys really suck, which is great because I can just stuff them. You know, these old guys especially that that don't play that much. Oh, I'm way better than them. That makes me feel so good about myself just to stuff them. Yeah. Hey. Nice chat counsel. Oh. Speaker 1 00:37:38  That's fantastic. what do you wish you learned sooner in life? Speaker 2 00:37:43  Spanish. Really? Totally, dude. Speaker 1 00:37:45  It's a great answer. Speaker 2 00:37:46  Spanish. Speaker 1 00:37:47  Wow. Okay. So, you know, young people, people in high school, people go in and they're like. I have to tell them. It's probably one of the best things you can do. Right. As an education level, Just. Speaker 2 00:38:00  Your friends, your coworkers, your clients. You know, I mean, learning Spanish is awesome. I personally have a super awesome, legal assistant, and, she is bilingual and she helps me do so much. So I shout out to Crystal. Crystal, you're fantastic. But, like I said, if only I had paid more attention in school and I was better at Spanish, I wish. Right? Speaker 1 00:38:21  Yeah. No. And it's really. That's a great answer. I'm going to. Maybe I'll start learning a different language. have you ever eaten a roller dog from a gas station? No, really? With all the all the road trips you've taken. Speaker 2 00:38:34  I don't do that. Speaker 1 00:38:35  Maybe I'm smarter than me. Speaker 2 00:38:36  Because I'm worried about, like, dying from bacteria. Like it's. Guys, it's only ten more hours to Chicago. Stop 11. Speaker 5 00:38:43  Times. Speaker 2 00:38:43  Or having. Speaker 1 00:38:44  Explosive diarrhea on a. Speaker 2 00:38:45  On a road trip. You know, I don't either. I never eaten, I mean, I've bought stuff at gas stations, beer, I've bought smokes, I've bought lots of things. Speaker 2 00:38:53  if I'm gonna shop for food at gas stations, it's probably beef jerky. Speaker 1 00:38:57  They do have some coffee. Speaker 2 00:38:58  Beef jerky. Maybe some candy. Speaker 1 00:39:00  Okay, nice. what's the chance that, Bigfoot exists? Speaker 2 00:39:04  0%. Speaker 1 00:39:05  Really? Speaker 2 00:39:05  It's a hoax. Speaker 1 00:39:06  Really? Speaker 2 00:39:07  Yeah, I don't believe. I don't think so. Cryptids. Speaker 1 00:39:09  Really? Speaker 2 00:39:10  I'm not aliens. I'm not sure. Ghosts I don't believe in. Okay, okay. Speaker 1 00:39:15  All right. Okay. We were friends right up until. Let's see, what's the mark on there? 3605. Speaker 2 00:39:21  It's okay. You think that Bigfoot exists? Speaker 1 00:39:23  I. I think that the best, the best answer I ever got from it was from Doctor Terry Silky. our wonderful big. One of the biggest philanthropists in town. who's a orthodontic specialist for Lake County. Big shout out, Terry. he said that we think about all the things that we've gone through, like from history, from dinosaurs, to, like, all this thing. He's like, if you don't think it's a distinct possibility that we have a Bigfoot, maybe. Speaker 1 00:39:48  Maybe not today. Right. But maybe in the past. Like with all the things that we've had, he said. But, you know, this guy's been on 20 safaris and you've seen the whole thing. Speaker 2 00:39:58  You would think that there would be, like, Bigfoot heads mounted in the Smithsonian, you know. Speaker 1 00:40:03  Or at Bill's Pub. Speaker 2 00:40:04  Or Bill's Pub. Definitely. You know. I mean, there would be that. And I mean, the fact is, like, I know people lie and they sometimes lie for attention. So ergo, could it have been a hoax, too? Oh. Speaker 1 00:40:15  Maybe. Speaker 2 00:40:16  Right. Speaker 1 00:40:16  And actually, if anybody's watching, I just got this shirt as a gift. It's come from. It's from Logan, Ohio. And they have a, in the summertime. They have a Bigfoot festival there. Yeah. So my only thing is, if he doesn't exist, because this is this podcast is really about Bigfoot. It's not about you. Just so you know. Speaker 2 00:40:35  But I. Speaker 1 00:40:35  Hear you. But why or why is it such a big hoax everywhere? Then why do they have festivals for these? Speaker 2 00:40:40  Cute. I mean, like, people, you know? I mean, people, like, they think he's adorable. He's funny. He's like a meme. I think before memes. Speaker 1 00:40:47  Kill people, I think that might be. Speaker 2 00:40:49  What about Harry and the Hendersons? He was nice. Speaker 1 00:40:51  Yeah, that was just a. That's fiction. Like, he was nice, like Notting Hill. Speaker 2 00:40:54  He would always be like. He would always, like, hide bashfully in the closet. He's cool. Speaker 1 00:40:59  And John Lithgow, isn't that too? Speaker 2 00:41:00  He's nice. Right? He's always frustrated here. He does something. Speaker 1 00:41:04  Well, when I have evidence, I'm calling you. Speaker 2 00:41:06  Call me. I would love to be proven wrong about this, and I will. I would be happy to to to shake Bigfoot's hand. Speaker 1 00:41:12  Okay, good. Because now that we have these new phones that have better, you know, they focus better. Speaker 1 00:41:16  Now we'll get a clear picture of them, not just the fuzzy ones. Speaker 2 00:41:19  I only wish that Nessie was existing. The Loch Ness monster, that's my favorite cryptid. And I have never seen any good proof of that. That's a darn shame. Speaker 1 00:41:28  Yeah, well, hey, you never know. We're finding out all kinds of fun things these days. You never know. All right, so I think it's time we switch off of our hotseat. Questions that we've covered the really important stuff. Thank you. one thing I want to thank you for, because I know that you are a part of an organization, here, which is the Exchange Club. Yeah. so I know that, let's talk for people that aren't familiar with the Exchange Club. What is it? What is it based upon? Speaker 2 00:41:53  Okay, so the Exchange Club is cool. It's really an old organization. It's from, I don't know, 1913. And it is a group that I like in Grayslake because I just get together with my friends and have lunch. Speaker 2 00:42:05  Right. You know, so it's a bunch of business and community leaders. or not even, I mean, not at all. Some of them are just regular people. We have a, you know, like, I don't know, I want to say a retired teacher, not a community leader, but, you know, retired teachers come. And we had a retired accountant lady for a long time. And, you know, people that are just townies. Right. and, they come on, they have lunch where at first draft it's noon. if anybody wants to come to the Exchange Club, it's free lunch. Call me. (847) 549-0600. You can be my guest, but I like the Exchange club, because the main thing is that they plan big parties for the town. You know, they have the craft beer festival, you know, they do, stuff with, I got a taste of Grayslake downtown summer thing. Yeah. Speaker 1 00:42:46  And what did you change the name of all the time? Summer days. Speaker 1 00:42:48  Summer days, Summerfest. Speaker 2 00:42:50  They. but they they do cool stuff. They raise money and then they give that money away to kids in grades, like to go to school, right? Speaker 1 00:42:56  SIPs for scholarships. That's what the, the the craft beer festival is. Speaker 2 00:42:59  Yes. And then and it's good money. They're like, here's a thousand bucks, kid. And it's a Grayslake student that's a top student to go to college. You know, they do good stuff like that. They promote Americanism. you know, what is that? It is what? It's that Americanism is like liking 911 and being interested in our country and like. Right. You know, so it's a cool organization. Check it out. Speaker 1 00:43:21  Yeah. And I like all the nice things they do and the, the men and women that are involved in that. I happen to be fond of a lot of them. Yeah. I think the one day that I knew I knew nothing about the Exchange Club, and I think it was the day that you guys were doing your, you you had picked a couple of kids for scholarships. Speaker 1 00:43:36  You were giving them. And I saw these kids first. I was walking down to have an afternoon beer at the first draft or something like that. So I saw these two kids, like walking back to school and these big smiles on their faces. right? So I get to the bottom and a bunch of the Exchange Club members are hanging out, and to see these men that were standing there, and they were so blown away and so happy and so just straightforward, just happy about what they did. It was it made me really have a fondness for the organization. Speaker 2 00:44:05  And I just want to shout out to the Grayslake kids from North and Central. They're like really fantastic kids, you know? the some of the kids that are winning these awards, I mean, back when I was a kid, I tried to get good grades. I tried to do well in my tests, but otherwise I just went home. Speaker 1 00:44:22  How did I get so smart? Speaker 2 00:44:23  I don't, and they. And they have the energy, this boundless energy that is really. Speaker 2 00:44:27  It's admirable and kind of scary. So God level, I mean, whatever. Speaker 1 00:44:33  Which is. Speaker 2 00:44:34  Good. Don't you ever nap, you know, don't you ever eat too much pizza and then go to sleep, right, like me. So. Speaker 1 00:44:39  Right. Right. And especially as a high school kid. Right. And these guys are doing really, really well with things. Yeah. Speaker 6 00:44:44  Hey, Lake County, I know you know, a teacher out there that needs to be recognized. I'm Jodi, former educator, now realtor, and I'm here representing Educators Advantage. We want you to nominate a teacher of the month. Click the link in the show notes and nominate your favorite teacher. Make your favorite teacher feel appreciated and give them a shout out. Speaker 1 00:45:09  Cool! So I love to see people that get involved with organizations, especially like when going back, like the Safe Place kind of things. So explain this to me too. Are there more than one location for Safe Place? Because there's one in Zion. Speaker 1 00:45:21  Is there also one in Mundelein? Speaker 2 00:45:23  So okay, that is the family visitation center. Okay. Okay. That I believe has moved. Okay. So you'd want to check with Safe Place about the details for when I was involved in the organization. They had two places. They had a women's shelter. That was like a big apartment building in Zion, and it's tucked away. So you don't know about it, right? God love them. But then they also have a really important role that they play, having to do with, facilitating visitation or exchanges of parties that have, like ops against each other. Orders of protection. Yep. Okay. So you've got to go there. You, like drop off your kid in the front, and then dad comes in the back, and then they have like a meeting and they hang out for an hour and have pizza. And then there's people watching, like little child. Jimmy smiled when you saw dad. Right. And they take notes and they give that to the court and the safe place. Speaker 2 00:46:16  Like, honestly, so many exchanges, so much visitation just couldn't happen because of the acrimony between the parties. But for what a safe place does. So they're cool. They're they're fantastic. Speaker 1 00:46:27  I love them and it's nice. And I like places that are put together that look for the best for the children and to keep them safe to and keep, because sometimes just two people just don't get along. So that's a nice way to then get in there. Speaker 2 00:46:38  It's one of the toughest things about family cases is when you have a tremendous amount of acrimony, even like a good divorce, where it's just. I don't love him anymore. You know, you've got to co-parent the kid. But when it's a situation where it's like he raped me or he beat me up, or he right got 60 Y's or he. Whatever those cases, you know, the judges are very reluctant to totally shut out a parent. So they'll give him or her sometimes. Sometimes it's a her, you know, supervised visitation, wrangled by a safe place or supervised by perhaps somebody else, like a mom or grandma or whatever. Speaker 2 00:47:13  Okay. but those, those organizations that facilitate the, the best interest of the kid and the, the parenting time, the the courts. I don't know how they could function before that. That, safe place started doing that. Speaker 1 00:47:26  Yeah. No, it must be a really, really hard thing to do. well, one of the things that I really enjoy, I have to tell you, because I was having a conversation before we got together today, and a man was, who's potential, guest on another show was asking me my my, my motivations on why he wanted to come on. And the guy clearly, wanted to come out and just advertise his business. Right. And I was trying to explain to him that this these are the conversations you are having. You and I are having right now that I really like that. very soon, hopefully, we're gonna have Chief Myra chief of police on, because I really like humanizing. some people have jobs or positions that people don't really get to know, right? So if I had to hire somebody for a family attorney or a DUI attorney or a criminal attorney, I hope that I get to listen to the show so that they get to know your personality, to know that you're a human being, right? Speaker 2 00:48:16  My personality is is unique, but there are a lot of really good attorneys in Lake County. Speaker 2 00:48:21  I'm happy to help people. Whatever. Speaker 1 00:48:23  Yeah. Well, no. And I think it's nice. Speaker 2 00:48:24  I like to be humble. I'm not trying to. Well, you're very humble out there, right? I'm not. I'm not trying to be like. Oh, yeah. I'm like the only one around because I'm not, you know, and like I said, in Lake County, we're blessed with a strong bench and bar, right. You know, and honestly, I get along with just about all of them. Speaker 1 00:48:40  That's cool. Okay, so let's do this. because of people. So let's, to help our listeners out there listening. So let's talk. first of all, when starting to divorce proceedings like they're they know they're going to get divorced, maybe some advice on how they go about finding an attorney that would be right for them. Is that a hard question? Speaker 2 00:49:00  Yeah. So finding an attorney. I mean, a lot of people want to do word of mouth. They talk to their their cousin. Speaker 2 00:49:06  How you got divorced in Lake County. Tell me who you use and then call that guy. That's probably a good decision. Speaker 1 00:49:12  Not to tell you who not to use. Speaker 2 00:49:13  Right? Speaker 1 00:49:14  In their opinion, though, totally right. maybe the decision didn't go their way so it could be false information, right? Speaker 2 00:49:21  Totally. A lot of people just go to Google and they'll Google like Libertyville divorce attorney or Lake County divorce attorney or whatever. And you can get hits there. And you look at their Google reviews we have I mean, my law firm has fantastic reviews, but that's just because we try to just, I don't know, do a good job and then clear the case. You know, try to Because, like, if you take one guy's divorce case and you're like a vampire on his neck and you drain him till he's totally out of blood. Well, you know, that's one case, okay? I'd rather just, like, help a guy and then get a good review and help another guy and get a good review and help a guy and get a good review, and then just, like, kind of build it up that way. Speaker 2 00:49:56  That's way better, right? Speaker 1 00:49:58  And with integrity, when you're walking away, then you can sleep at night and make sure that you know that you can help people out. Speaker 2 00:50:04  I sleep. Speaker 1 00:50:04  At night. Right. That's good. Yeah. All right, so how about, DUI? Speaker 2 00:50:09  So. Okay. How to find a DUI attorney or. So same. Speaker 1 00:50:13  Thing. I know how to get one. Speaker 2 00:50:14  I know. Speaker 1 00:50:15  It's just not the. Speaker 2 00:50:16  Attorney. So, I mean, man, I use Lyfts now. Yes. You know, I, I really do I. Speaker 1 00:50:21  I cheapest thing to do. Right. Speaker 2 00:50:23  It's 20 bucks here and back and you don't have to worry about. Am I going to get in trouble. Right. You know, and you don't have to worry about. Am I going to hurt somebody or whatever? Speaker 1 00:50:32  So yeah, I heard somebody. Maybe it was another stupid social media thing I saw. But there again, like it was a $20 ride home, right? For, let's say I have to go from Grayslake up to Atkinson, like at the bar. Speaker 1 00:50:42  How many Lyft rides would it take to equal to a two? Would it cost to hire an attorney to go through the DUI process? Speaker 2 00:50:51  So I think it was NHTSA, the National Highway Transportation Safety Administration, one of those organizations, used to run a billboard campaign here in Lake County. And one of the billboards I remember was a picture of a kid blowing into a portable breath test. And there's the police cars, lights behind him, and it says, you just blew $10,000. Speaker 1 00:51:12  Most people have no idea what to do with their aging loved one who needs help. Well, there is a solution. A company that provides care and assistance to make your loved one feel right at home, at right, at home. Their mission statement is to improve the quality of life for those they serve. They offer extensive services personal and companion care, safety, supervision and transportation, fall prevention, dressing and bathing assistance. Medical reminders, meal prep, hospice support, ambulation support, stroke recovery, Parkinson's support, the list goes on and on and on. Speaker 1 00:51:43  If you have an aging loved one that needs help, call. Right at home. Most people prefer to age in their home rather than moving to an assisted living or nursing home. Right at home can make this happen. Contact right at home at right at home NHL.com or give them a call (847) 984-0103. Now back to the show. Speaker 2 00:52:02  You know, which I think is like not inaccurate. Speaker 1 00:52:06  Ten. Speaker 2 00:52:06  Grand right. Because like so the legal fees like, I don't know, cheap one 2500, you know, a hot felony DUI 568, whatever, $1,000. So that's good money there. But even for your first time misdemeanor DUI, you're spending 2500, $3,500 on a lawyer. And then you get the fines, the court costs. There are 3 or $4000. There's treatment that you must do, you know, so you do alcohol or risk evaluations and pay for the classes and then woo woo. It gets to be expensive. So yeah, you know,

Lifeguard buddies turned blue-collar founders Jason & Jeremy Julio reconnect with longtime friend John Majeski—once a Manhattan finance analyst, now the force behind four thriving SERVPRO franchises across New Jersey. John breaks down the gritty first three-year slog, the culture playbook that powers his team, and the BHAG that keeps everyone rowing: “Be the #1 SERVPRO in the Northeast by 2034. You'll hear: Career 180° – ditching Wall Street for sewage back-flows and never once looking back.Buying, Not Building – why acquiring an eight-month-old franchise beat starting from scratch.The ‘World's Strongest Man' Analogy – John's trick for pushing past those brutal year-one cash-flow dips.Decentralized Command – Jocko Willink–inspired leadership that lets techs solve problems in real time.KPIs That Matter – estimate-conversion, labor spend, and the charity challenges that magnetize talent.Road to #1 – four territories in Monmouth, Bergen & Hudson Counties—and the expansion filter he uses before every new deal. Stick around for Dylan's quick CTA to Paul Giannamore's Private-Equity Masterclass playlist—before you sprint, paddle, or pedal to your own big, hairy, audacious goal. From PE Teachers to Pest Control Owners: The Julio Twins Share Their POTOMAC Experience https://youtu.be/HAx9noqsqTo https://www.linkedin.com/in/paulgiannamore www.potomaccompany.com https://bluecollartwins.com Produced by: www.verbell.ltd Timestamps (podcast.co-ready) 00:00 – Cold-open: John on culture (“You've got a culture whether you admit it or not.”) 00:35 – The Blue-Collar Twins' welcome their “lifeguard brother” to the Buzz 01:40 – 28-year friendship recap: beach stands to boardrooms 02:30 – Finance burnout & the call to entrepreneurship 04:00 – Picking SERVPRO over Rainbow & PuroClean: brand power wins 06:00 – Mentor Larry Levy's push: “Quit, build something of your own” 08:00 – Year-one reality check: 7-day weeks, $1.5 k left in the bank 11:00 – Acquiring an eight-month-old franchise (father bails sons out) 12:00 – Fire, water, mold 101—explaining restoration to homeowners 14:00 – Delegation pains and the first full-time hires 15:30 – Sandy & other storms: moments that forced scale-ups 16:10 – Learning on the fly: history major → KPI geek 18:30 – Athletics → entrepreneurship: training, planning, grit 21:00 – Community marketing: beach clean-ups, charity paddles, Eli Manning match 22:45 – Extreme-challenge rundown: 17-mile paddle, 216-mile bike, next 100-mile ultra 27:00 – Four-franchise footprint; city-versus-suburb logistics 29:30 – Building culture: decentralized command & trust lattices 33:40 – BHAG revealed: #1 SERVPRO Northeast by 2034 38:00 – Exit philosophy: build it right and every option stays open 39:00 – Most fulfilling metric: techs who go from basement to first home 40:30 – Core KPIs: estimate conversion & labor as % of sales 41:40 – Wrap-up, Paul's Masterclass CTA & closing credits

In this episode of The Entrepreneur's Journey, host Michael Pallozzi sits down with David Kryszczak, founder of Spartan Digital, to explore his inspiring path from teenage tech support to leading a thriving digital marketing agency. Despite being only 26, Dave's journey spans entrepreneurial risk-taking, deep community involvement, and a remarkable personal story that includes classical music, shooting sports, and black bear hunting in Maine. This candid conversation unpacks the value of saying "yes" early and learning on the fly, and how Dave's experiences shaped his success in marketing and leadership.Tune into this episode to also learn:How early exposure to business and mentorship shaped Dave's entrepreneurial confidence.The journey from fixing computers at 14 to running a national marketing agency.The importance of relationships, community involvement, and remote work culture in modern business.How Spartan Digital uses AI and balances tech with human creativity in the marketing industry.What we discussed[00:00:00] Dave shares his first entrepreneurial steps as a tech-savvy teen and his introduction to networking through local chambers.[00:06:06] Landing his first web design client and teaching himself how to build websites.[00:10:13] The evolution from freelance work to founding Spartan Digital and gaining major clients like SERVPRO.[00:12:49] Balancing academics with entrepreneurship and finishing an MBA while growing a business.[00:14:02] Dave's hunting experience in Maine and what it taught him about discipline and focus.[00:20:17] Lessons from hunting and business: the power of mentorship, preparation, and team support.[00:23:10] Building team loyalty and Spartan's commitment to long-term partnerships over vendor relationships.[00:25:35] How AI fits into Spartan's operations and the future role of creative professionals.[00:27:38] Who Spartan Digital serves best and the key problems they solve for service businesses.3 Things To RememberConfidence and relationship-building are cornerstones of lasting entrepreneurial success.Saying yes and figuring it out along the way can lead to transformative growth and opportunity.Building a strong team and culture is essential as your business scales beyond just yourself.Memorable moments:(00:06:20) "Do you build websites? That fast, I'm like, yep, gimme like five weeks. What's your budget?"(00:11:30) "Do I go to class or do I go to this chamber dinner to try to meet more clients?"(00:19:13) "Even if I don't shoot at anything, just to sit up there for 10 days and do nothing was such a pleasure."Useful LinksConnect with David Kryszczak: https://www.linkedin.com/in/davidkryszczak/Connect with Michael Pallozzi: https://www.linkedin.com/in/michaelpallozzihfm/Like what you've heard…Learn more about HFM

Meet Jason & Jeremy Julio—the Blue-Collar Twins—as they trade gym whistles for board-room banter and join producer-turned-host Dylan Seals behind the mic. In their debut as co-hosts they unpack: Side-Hustle Genesis – the late-night kitchen-table brainstorm that birthed Last Bite Mosquito & Tick.Scaling While Clocked-In – juggling lesson plans, beach-club shifts, and 55 techs by reinvesting every dollar.The Potomac Playbook – how CIMs, buyer psychology, and a discipline 90 % of sellers flunk drove an eight-figure deal with Viking Pest / Anticimex.Seller Blind Spots – retention metrics, seasonality traps, and the DIY mistakes that leave millions on the table.Round 2: Ruff Stuff – their new dog-waste start-up, why it's today's mosquito moment, and the five-year path to another flip.Level-Up Rituals – ultra-marathons, charity paddles, and mindset hacks that keep their teams resilient and hungry.Coming Up – teaser for next week's Servpro deep-dive with restoration king John Majeski. Stick around for Dylan's quick CTA to Paul Giannamore's Private-Equity Masterclass playlist—then fire up that 100-mile mindset of yours. From PE Teachers to Pest Control Owners: The Julio Twins Share Their POTOMAC Experience https://youtu.be/HAx9noqsqTo https://www.linkedin.com/in/paulgiannamore www.potomaccompany.com https://bluecollartwins.com http://www.ruffstuffnj.com Produced by: www.verbell.ltd Timestamps 00:00 - Cold-open – Jason Julio on fear & resilience 00:35 - Dylan Seals grabs the mic & introduces the Blue-Collar Twins 01:40 - First meeting in San Juan, karaoke-loving “Mexican,” and Potomac memories 03:10 - Humble beginnings: Long Branch childhood, teaching careers, twin dynamics 04:15 - Multiple side-hustles & the light-bulb moment: “What about mosquito control?” 05:00 - Rejecting the franchise route; deciding to build Last Bite from scratch 06:50 - One truck to statewide: early scaling playbook & brand evolution 07:25 - TCNJ football days & how college camaraderie shaped their operator roles 14:40 - Level-up charity challenges: 217-mile bike ride, Eli Manning match, next 100-mile ultra 24:20 - What happens after you call an M&A advisor—Potomac's diligence process demystified 26:40 - Yin-and-yang leadership: Jason's strategy vs. Jeremy's operations 28:50 - “90 % of owners aren't ready”: systems, books, and timing the peak before you list 31:15 - SIMs, buyer meetings, and Potomac's gatekeeping of your calendar 33:00 - Strategics vs. Private Equity 101 & the lure of the “second bite” 35:20 - Exit revealed: Viking Pest (Anticimex) acquires Last Bite; why seasonality mattered 36:55 - Navigating the 12-month earn-out and protecting customer retention 41:25 - Rough Stuff launch: why dog-waste is today's mosquito moment & barriers are low 42:35 - Is America too lazy to scoop poop? Market adoption math & service pricing 44:30 - Five-year plan: grow Rough Stuff to $4–5 M and flip again 50:55 - Boardroom Buzz community shout-out & podcast mission going forward 52:45 - “Episode 201—big shoes to fill” – official hand-off & next-week teaser 53:20 - Dylan's outro, CTAs to Potomac & the Private-Equity Masterclass playlist 54:00 - Closing credits & final reminders to connect with Potomac M&A

Dave and Drake dive into Drake's journey from Libertyville to Grayslake, his work in water restoration, fire remediation, and trauma cleanup, and his passion for community. The conversation is a delightful mix of professional insights and playful anecdotes, including Drake's first vehicle—a 1999 Harley-Davidson—and his hidden talent for making people laugh. They also discuss the importance of preparedness, local business support, and the rewarding nature of helping families recover from disasters. Tune in for a heartwarming and informative episode! Discovering Grayslake: Community, Resilience, and Preparedness with Servpro Welcome to another insightful episode of "Discovering Grayslake," where we delve into the heart of our community, exploring the stories and experiences that make Grayslake a unique and vibrant place to live. In this episode, host Drake Haig sits down with Drake, a representative from Servpro, a company specializing in water restoration, fire remediation, and trauma cleanup. Broadcasting from the bustling Agora Coworking space, the conversation covers a range of topics from disaster preparedness to the importance of community support. Let's dive into the key takeaways and actionable advice shared during this engaging discussion. The Journey to Grayslake: A Personal Story Drake, the guest, shares his journey from Libertyville to Grayslake, highlighting his background in criminal justice and business management. After spending eight years in Phoenix working for a similar restoration company, he and his wife decided to return to the Midwest to raise their children in the family-friendly environment of Lake County. This personal narrative sets the stage for understanding the deep-rooted community values that drive his work at Servpro. Understanding Servpro's Comprehensive Services Water Restoration, Fire Remediation, and Trauma Cleanup Servpro is a one-stop shop for various restoration needs, managing everything from initial cleanup to the reconstruction of homes and businesses. This comprehensive approach allows them to support clients through some of their most challenging times, often forming lasting relationships with those they help. The Importance of Preparedness Drake emphasizes the need for homeowners to regularly review their insurance policies, especially as property values increase. Many people may not realize that their coverage limits may not reflect the current value of their homes or belongings. Here are some actionable tips: Review Your Insurance Policy Annually**: Ensure your coverage limits are up-to-date with the current value of your home and belongings. Ask About Specific Coverage**: Inquire about additional riders for items like sump pumps, which often require extra coverage. Document Your Belongings**: Keep an updated inventory of your possessions, including photos and receipts, to facilitate the claims process in case of a disaster. The Emotional Impact of Restoration Work Drake shares anecdotes about the emotional connections formed with clients, who often become like family during the lengthy restoration process. The rewarding aspect of helping families return to their homes after a disaster is a recurring theme, highlighting the personal satisfaction derived from making a positive impact in people's lives. Community Involvement and Support Local Business Collaboration The conversation touches on the camaraderie among local business owners, showcasing how they come together to support community initiatives. Drake shares a heartwarming story about collaborating with Myra, a local barber, and John from The Freeze, to sponsor a back-to-school program for underprivileged children. This initiative involved providing backpacks and meals, exemplifying the spirit of collaboration and community support. Volunteering and Board Membership Drake emphasizes the fulfillment that comes from volunteering and serving on the board of a local charity. He encourages listeners to get involved in their communities, highlighting the personal and professional growth that can result from helping others. Disaster Response: Insights and Challenges Hurricane Recovery Efforts Drake recounts his experience responding to Hurricane Ian, traveling to the East Coast to assist with recovery efforts. This experience not only provided financial relief but also marked the beginning of increased business for Servpro. The overwhelming scenes of devastation and the urgent need for assistance underscore the importance of preparedness and community support during crises. Logistics of Disaster Response The logistics of disaster response, particularly in hurricane-affected areas, can be complex. Drake explains that the team often finds themselves in situations where many people are seeking help simultaneously. Prioritizing effectively and bringing essential supplies, such as water, are crucial aspects of their response efforts. Fun and Personal Insights The Grayslake Hotseat In a fun segment called the "Grayslake Hotseat," Drake answers rapid-fire questions about his personal preferences and experiences. This lighthearted segment adds a personal touch to the episode, allowing listeners to connect with Drake on a more intimate level. Here are some highlights: First Vehicle**: A 1999 Harley-Davidson motorcycle, which became less practical during the harsh winter months in Libertyville. Hidden Talents**: Making people laugh, a valuable skill in both personal and professional settings. Nicknames**: Surprisingly, none, despite his adventurous past. Learning from Failure**: Emphasizing that failure is often a stepping stone to success, a valuable lesson for entrepreneurs. Conclusion: The Power of Community and Kindness As the episode concludes, the conversation circles back to the importance of kindness and community support. Drake encourages listeners to engage in random acts of kindness, reminding everyone that small gestures can have a profound impact on others. The episode serves as a celebration of community spirit, resilience, and the importance of supporting one another in times of need. Key Takeaways Review and Update Insurance Policies**: Ensure your coverage reflects the current value of your home and belongings. Get Involved in Your Community**: Volunteering and supporting local businesses can lead to personal and professional growth. Be Prepared for Disasters**: Regularly review your preparedness plans and ensure you have the necessary coverage and supplies. Engage in Acts of Kindness**: Small gestures can make a significant difference in the lives of others. Listeners are encouraged to subscribe to the podcast for more insights into the Grayslake community and to stay informed about future episodes. Thank you for tuning in, and remember to spread kindness in your daily lives.

Happy New Year and we're back! Mike & Ron and The Mike and Ron: Here to Help Podcast is finally back. Our last podcast was during the holiday and WOW a lot has happened. This is Episode 81 and today we discuss our hiatus, the new year 2025, the fires of course. We discuss everything from what its like for Ron working for Servpro and the devastation he saw, to his house burning down when he was 13, to our broken Insurance industry and the shockingly bad response from Mayor Karen Bass. Your returning fearless podcast heroes discuss what to expect as LA rebuilds to the normalization and acceptance of ignorance as facts to Trump back in office, his immigration policies, pending across the board price increases to right wing comedians and so much more!Don't forget to Subscribe to our Podcast here, and follow us at: @mikesasson & @ronbushofficial on Instagram and @mikeandronheretohelp on Youtube.

Michele works for Servpro water and fire and this ep we dive into a lot you wont want to miss

We're talking about the SERVPRO First Responder Bowl Game with Our guy JD Davis From the North Texas Eagle Podcast! See ya Friday! Learn more about your ad choices. Visit megaphone.fm/adchoices

I start off this solo episode with very exciting news... I'm taking Let's Be Honest on tour! Then we discuss this phase I'm in with my kids of them pushing the boundaries and why Jaxon is grounded for the next few months. Plus, I think I have ghosts in my new house and a story about waking up to a man crawling on my bedroom floor. Then we end with setting intentions for 2025- 2 exercises I find incredibly impactful to set yourself up for success in the new year. Kristin Cavallari's Headline Tour tickets are available now for the following cities:March 7, 2025: AtlantaMarch 8, 2025: ChicagoMarch 12. 2025: BostonMarch 13, 2025: New YorkA word from my sponsors:ServPro - Visit SERVPRO.com or call 1-800-SERVPRO today. Ritual - Get the good stuff to your gut, with delayed-release capsule tech that supports a balanced microbiome. Feel the difference, daily, with Synbiotic+. Get 25% off your first month at Ritual.com/BEHONEST.Quince - Get cozy in Quince's high-quality wardrobe essentials. Go to Quince.com/honest for free shipping on your order and 365-day returns.Wayfair - Set the scene for new holiday memories with Wayfair. Head to Wayfair.com right now to get your home holiday ready.Gatorade - Put your water to work with Gatorade Hydration Booster. You can use code BOOST20 on Gatorade.com to try it yourself for 20% off. Blue Nile - Go to BLUENILE.com to shop Blue Nile, the original online jeweler since 1999! For more Let's Be Honest, follow along at:@kristincavallari on Instagram@kristincavallari and @dearmedia on TikTokLet's Be Honest with Kristin Cavallari on YouTubeProduced by Dear Media.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Answering listener questions about confidence when it comes to work, relationships, friendships, and dating. Plus, navigating the ending of an adult friendship.A word from my sponsors:ServPro - Visit SERVPRO.com or call 1-800-SERVPRO today. Bon Charge - BON CHARGE is having its coveted end-of-year sale, where you can save the most dollars all year! Go to boncharge.com and use coupon code HONEST25 to save 25%.Gatorade Hydration Booster - Put your water to work with Gatorade Hydration Booster. You can use code BOOST20 on Gatorade.com to try it yourself for 20% off.Good American - Shop now at GoodAmerican.com. Use Promo Code HONEST for $50 OFF your first pair. Don't forget to select “podcast” at checkout and choose our show to let them know we sent you.Wayfair - Don't miss out on saving BIG with Wayfair this holiday. Head to Wayfair.com now to shop Wayfair's Black Friday Deals.Ritual - Support a balanced gut microbiome with Ritual's Synbiotic+. Get 25% off your first month at Ritual.com/BEHONEST. Happy Squatting. For more Let's Be Honest, follow along at:@kristincavallari on Instagram@kristincavallari and @dearmedia on TikTokLet's Be Honest with Kristin Cavallari on YouTubeProduced by Dear Media.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Join me for a solo episode all about breaking up. How you know it's time, how to get through it, the hardest and scariest part of a breakup, how to handle a guy being really nasty post-split, and how to make him come back. Plus, a trip down memory lane about my first boyfriend that turned me into the "heartbreaker" and one of the pettiest things I did during a breakup.A word from my sponsors:Hiya Health - Get 50% off your first order when you got to hiyahealth.com/HONEST.ServPro - Visit SERVPRO.com or call 1-800-SERVPRO today. Quince - Get cozy in Quince's high-quality wardrobe essentials. Go to Quince.com/honest for free shipping on your order and 365-day returns.Bon Charge - Go to boncharge.com and use code HONEST to save 15% off my favorite Red Light Face Mask and other wellness products.Gatorade Hydration Booster - Put your water to work with Gatorade Hydration Booster.AG1 - Try AG1 and get a FREE bottle of Vitamin D3K2 and 5 free AG1 Travel Packs with your first purchase at drinkAG1.com/HONEST. That's $48 value for FREE if you go to drinkAG1.com/HONEST. Check it out. For more Let's Be Honest, follow along at:@kristincavallari on Instagram@kristincavallari and @dearmedia on TikTokLet's Be Honest with Kristin Cavallari on YouTubeProduced by Dear Media.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Hurricane Debbie dumped 17 inches of water in Colin's home.  It was a traumatic experience, from wading through the murky water to the neighbor's house—hoping not to encounter the alligators that usually hang out nearby—to watching a team of 12 recovery professionals sweeping through and gutting what remained inside after the water subsided. The experience has been emotionally draining, especially since they didn't have flood insurance, making the cost of repairs overwhelming. It exposed the emotional nature of these circumstances and reminded us of what is important when treating a distressed customer. This episode explores the Customer Experience lessons learned along the way.  The story begins with the frantic search for help after the flood. With no time to gather multiple quotes, a friend recommended Servpro, a disaster recovery company. While Servpro did a great job, one small misstep—using the term "demolition"—upset the host's wife, highlighting the importance of language and empathy in high-stress situations. Despite the upsetting circumstances, Colin and his wife appreciated the team's professionalism and sympathy. We also touch on a less positive customer service experience with the cable company. While their technician was helpful and empathetic, the initial process during the phone call didn't consider the host's extreme situation. The rigid, unempathetic procedure highlighted how companies, like the cable provider, can improve by empowering their employees to handle unique circumstances flexibly. While getting coffee, the lack of empathy from a cheerful barista served as another example of how businesses can fail to acknowledge customers going through difficult times. While we recognize that coffee chains do not specialize in disaster recovery, it was still a missed opportunity for them to show empathy in a moment requiring more than routine friendliness. A frustrating visit to a self-storage facility was another eye-opener. The company had implemented a tablet/virtual receptionist system, which lacked the human touch, particularly during hurricane season when people needed help the most. Companies should be prepared to offer a more hands-on, empathetic approach to meet heightened demands during extraordinary times. The episode is a call to action for companies to build flexibility and empathy into their Customer Experience strategies, especially during times of crisis. Businesses that show genuine concern for their distressed customers during challenging times will create loyal customers for life, while those who don't may lose them. In this episode, we also dive into: The emotional toll of disaster recovery and its impact on Customer Experiences. How language choice can impact a customer's emotional state. The importance of empowering employees to handle unique customer situations. Why self-service solutions may fail in high-stress scenarios. The critical role empathy plays in building customer loyalty, especially during crises.  

Hurricane Debbie dumped 17 inches of water in Colin's home.  It was a traumatic experience, from wading through the murky water to the neighbor's house—hoping not to encounter the alligators that usually hang out nearby—to watching a team of 12 recovery professionals sweeping through and gutting what remained inside after the water subsided. The experience has been emotionally draining, especially since they didn't have flood insurance, making the cost of repairs overwhelming. It exposed the emotional nature of these circumstances and reminded us of what is important when treating a distressed customer. This episode explores the Customer Experience lessons learned along the way.  The story begins with the frantic search for help after the flood. With no time to gather multiple quotes, a friend recommended Servpro, a disaster recovery company. While Servpro did a great job, one small misstep—using the term "demolition"—upset the host's wife, highlighting the importance of language and empathy in high-stress situations. Despite the upsetting circumstances, Colin and his wife appreciated the team's professionalism and sympathy. We also touch on a less positive customer service experience with the cable company. While their technician was helpful and empathetic, the initial process during the phone call didn't consider the host's extreme situation. The rigid, unempathetic procedure highlighted how companies, like the cable provider, can improve by empowering their employees to handle unique circumstances flexibly. While getting coffee, the lack of empathy from a cheerful barista served as another example of how businesses can fail to acknowledge customers going through difficult times. While we recognize that coffee chains do not specialize in disaster recovery, it was still a missed opportunity for them to show empathy in a moment requiring more than routine friendliness. A frustrating visit to a self-storage facility was another eye-opener. The company had implemented a tablet/virtual receptionist system, which lacked the human touch, particularly during hurricane season when people needed help the most. Companies should be prepared to offer a more hands-on, empathetic approach to meet heightened demands during extraordinary times. The episode is a call to action for companies to build flexibility and empathy into their Customer Experience strategies, especially during times of crisis. Businesses that show genuine concern for their distressed customers during challenging times will create loyal customers for life, while those who don't may lose them. In this episode, we also dive into: The emotional toll of disaster recovery and its impact on Customer Experiences. How language choice can impact a customer's emotional state. The importance of empowering employees to handle unique customer situations. Why self-service solutions may fail in high-stress scenarios. The critical role empathy plays in building customer loyalty, especially during crises.  

My LA trainer Jason Walsh was actually the first guy I dated post-divorce. Find out how we've remained such good friends over the years and what he did that was the best thing a guy has ever done for me. Plus, how he gained Matt Damon's trust, the unique way Lady Gaga trained for one of her tours, what he tells all of his clients to do, why he doesn't like diets, and why we should all be focusing on protein.A word from my sponsors:ServPro - Visit SERVPRO.com or call 1-800-SERVPRO today. Ritual - Support a balanced gut microbiome with Ritual's Synbiotic+. Get 25% off your first month at Ritual.com/BEHONEST. Happy Squatting. Eharmony - Get who gets you, on eharmony. Sign up today.Bon Charge - Go to boncharge.com and use code HONEST to save 15% off my favorite Red Light Face Mask and other wellness products.Lume - Control Body Order ANYWHERE with @lumedeodorant and get 15% off with promo code HONEST at LumeDeodorant.com! #lumepod.Cotton - Discover the Fabric of Now at TheFabricOfOurLives.com. For more Let's Be Honest, follow along at:@kristincavallari on Instagram@kristincavallari and @dearmedia on TikTokLet's Be Honest with Kristin Cavallari on YouTubeProduced by Dear Media.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Is putting down our businesses the right choice when we're entering motherhood?You probably heard this too if you've been through the baby season - “Get ready to put it all down for the next few years so you can focus on your family.”Y'all know my babies always come number 1 but the idea of setting it all down just hits different when you're an older mom.In this chat we get to hear from Candace Mitchell, CEO of MYAVANA. Candace has built a hair tech company from the ground up through seasons of being single to getting married and having twins.I'm so grateful Candace is here to share with us how she integrated motherhood into her life as a CEO.Don't miss this chat, friend! Thanks so much for being on this journey with me. I've loved getting all your tips and encouragement in the DMs!Did you know all of our chats are also on YouTube? Watch at https://nicolewalters.com/youtubeLearn more about MYAVANA at https://www.myavana.com/Get the rest of the links and resources from this episode on the show notes at https://nicolewalters.com/episode437Episode Sponsors:Contact your local SERVPRO today by visiting SERVPRO.com or call 1-800-SERVPRO.Visit gtmbawomen.com to learn more about the Georgia Tech MBA. Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Many communities and buildings experience damage regularly. Unfortunately, one cannot predict the timing of natural disasters, fires, biological outbreaks, mechanical system failures, broken pipes, or compromised roofing systems. … Read More » The post Hurricane Preparedness in 2024: Innovations and Strategies to Protect Your Community appeared first on Insurance Journal TV.

Welcome to Epsd 71 of the Mike & Ron: Here to Help podcast. In this episode your fearless heros discuss everything from their post DNC feelings, the state of Harris v Trump, RFK Jr being a complete fraud and freak based on the story of the whales head he strapped to the roof of his car, the self hatred and mental health issues that fuels the American Republican Taliban party, to how not all Republicans are weird or racist, that 8.4 million people voted twice for both Obama and Trump, to NIMBY Not in my backyard Liberal Racists fighting low income housing and subways in LA county to Republican vs Democratic party solutions to homelessness and violence, to drug addicts in MacArthur Park, regulations required to approve to build housing, Ron's job at Servpro and repairing housing to Mike's baby pictures and much more! Don't forget to Subscribe to our Podcast here, and follow us at: @mikesasson & @ronbushofficial on Instagram and @mikeandronheretohelp on Youtube.

On this episode, Heather is back from London with her Era's tour recap as well as a new conspiracy theory about pharmacies in the UK airports. She chats about Taylor's insane performance, her unforgettable fans as well as a run in with another HUGE celeb during lunch. Did she absolutely not herself with a Tik Tok she made? Everyone relax! She then takes voicemails from you all and gives her unhinged opinions.Episode Sponsors:Head to https://www.squarespace.com/ABSOLUTELY to save 10% off your first purchase of a website or domain using code ABSOLUTELY. Contact your local SERVPRO today by visiting SERVPRO.com or call 1-800-SERVPRO. Visit creamcheese.com for recipe inspiration and so you can start adding Philadelphia to your recipes at home!Treat yourself to the best bras on the market and save 20% Off at honeylove.com/ABSOLUTELY.Get 50% off your first box of fresh, healthy food at TheFarmersDog.com/ABSOLUTELY. Plus, you get FREE shipping!Earn points by paying rent right now when you go to JoinBilt.com/ABSOLUTELYProduced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Do you have people in your life that don't seem to share your same energy when you win? You know the type - they always have the time to point out how you COULD be doing better.If you're a product of Tiger parenting, like me, this feels all too familiar… but not coming from your friends, your team, let alone your partner.If the red flags are waving then sometimes we need to call it what it is - jealousy!I know, I know, it's weird to say, “this person is jealous of me.” It feels vain, it feels snobby, but when we break it down it is what it is.Friend, you may need this chat more than you realize. Hit play and let's chat!Did you know you can watch our weekly chats on YouTube? Just go to https://nicolewalters.com/youtubeGet the rest of the links and resources from this episode on the show notes at https://nicolewalters.com/episode433Episode Sponsors:Use code NICOLE at checkout for 15% off your entire order at www.vionicshoes.com when you log into your account. 1 time use only.As our loyal listeners you'll get an exclusive 15% off your entire order when you use code NICOLE at checkout at lolavie.comVisit ohai.ai and use code NICOLE to try it FREE for a month. By popular demand, NetSuite has extended its one-of-a-kind flexible financing program for a few more weeks! Head to NetSuite.com/NICOLE.Contact your local SERVPRO today by visiting SERVPRO.com or call 1-800-SERVPRO.Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin Smulison interviews RIMS CEO, Gary Labranche about what's coming up for RIMS, and also Linda Regner Dykeman, the Chief Marketing Officer for Canada at HUB International, about a Webinar she is moderating on September 12th, Pivot and Swerve: Staying Agile During Shifting Market Dynamics. Listen in for details about the webinar.   Justin and Gary discuss the popularity and success of RIMScast, now in its 300th episode, the diversity it represents from the global risk community, and some of the events coming up in RIMS, including the 75th Anniversary Celebration, centered on RISKWORLD 2025 in Chicago. Gary shares his wisdom on trends in risk, what RIMS is promoting in legislation, and how RIMS is growing in influence. Gary introduces the joint production of the Associations' Guide to Risk and Crisis Management toolkit which he coauthored and how it came to be. There is much more to learn from this spectacular 300th episode, so listen in. Key Takeaways: [:01] About RIMS. [:15] About this special episode, Number 300, of RIMScast, coming to you from RIMS Headquarters in New York, featuring RIMS CEO Gary Labranche and a special guest from HUB. [:36] First, let's talk about RIMS Virtual Workshops. The full calendar of virtual workshops is at RIMS.org/VirtualWorkshops. August 15th starts the three-part series, Leveraging Data and Analytics for Continuous Risk Management. Other dates for the Fall and Winter are available on the Virtual Workshops full calendar at RIMS.org/VirtualWorkshops. [1:00] Let's talk about prep courses for the RIMS-CRMP. On September 10th and 11th, the RIMS-CRMP Exam Prep will be held with NAIT. There is another RIMS-CRMP Exam Prep on September 12th and 13th. [1:14] The next RIMS-CRMP-FED Exam Prep course will be hosted along with George Mason University on December 3rd through 5th, 2024. Links to these courses can be found on the Certification Page of RIMS.org and in this episode's show notes. [1:29] We've got the DFW RIMS 2024 Fall Conference and Spa Event happening on September 19th in Irving, Texas. We learned all about it in Episode 299. Be sure to check it out! [1:47] Registration opened for the RIMS Canada Conference 2024 which will be held from October 6th through the 9th in Vancouver. Visit RIMSCanadaConference.ca to register. [1:59] We want you to join us in Boston on November 18th and 19th for the RIMS ERM Conference 2024. The agenda is live. The keynote will be announced soon. We want to see you there! [2:14] The nominations are now open for the RIMS ERM Award of Distinction 2024. Nominations are due August 30th. A link to the nomination is in this episode's show notes. If you or someone you know manages an ERM program that delivers the goods, we want to hear about it. All RIMS regional conference information can be found on the Events page at RIMS.org. [2:49] I'm so excited to share this special 300th episode of RIMScast with you all. There's no better guest for me to bring out than RIMS CEO Gary Labranche! He's a busy man. It's very difficult to book an interview with Gary. It's been about seven months and we finally got him! [3:11] We're going to talk about the trends impacting the risk profession, from active shooter preparedness and flood insurance to third-party litigation funding. We're also going to talk about all the different ways in which RIMS is expanding and partnering with other organizations. We are delighted to share this special 300th episode with you all! [3:39] RIMS CEO Gary Labranche, welcome back to RIMScast! [4:00] Gary says it's great to be back and congratulates Justin on 300 episodes of RIMScast. Gary talks about the effort that goes into each episode of the podcast. Justin notes there have been almost 175,000 unique downloads of the 300 episodes. [5:21] Justin thanks Gary for the kind words. Justin says the podcast is the most rewarding thing he has ever done. It changed the trajectory of his career, it has provided wonderful opportunities and it's a great way for Justin to keep in touch with RIMS members and other risk professionals who have an interest in the podcast. He's always loved it. [5:47] The advice Justin got when launching the podcast was to stick to a frequency. With a very minor exception over the past six years, Justin has stuck to a weekly episode. That, and the support of the RIMScast audience, RIMS leadership, and the many sponsors over the years, have contributed to the success of the podcast. Last week was the first sponsored episode. [6:25] The sponsor, Hillwood, will sponsor another episode in September when Justin is on-site at the DFW RIMS 2024 Fall Conference and Spa Event. [6:38] Gary attributes the success of RIMScast to perseverance, good quality, and great, diverse content with lots of different voices. That's what people appreciate the most. Gary loves it because it shows the scope, breadth, depth, and variations of the global community, with guests from all over the world. [7:07] Having guests from many nations and areas of practice is one of Justin's favorite aspects of the show. [7:42] Gary shares an overview of RIMS since January 2024 when he was last on the show. I February Gary went to Australia to visit with the chapter board there. From there he flew to New Zealand and attended the New Zealand and Pacific Island Chapter's Embrace the Unknown event. Gary recommends visiting both nations. [8:59] Next, Gary went to Singapore and hosted the first RIMS-CRMP Networking Reception in Singapore. It was a good crowd and the first time most of them had met each other. Gary visited two universities that support the RIMS-CRMP by providing the RIMS-CRMP Prep course, which is one reason why RIMS-CRMP is growing so well in Singapore. [10:03] RIMS-CRMP in general is growing like wildfire. The number one country with RIMS-CRMP holders is the United States, and the second is Canada, but close on the heels of Canada is Singapore. There are more RIMS-CRMP applicants from outside of the United States than in the United States. [10:38] Gary enjoyed his international trip. It was an opportunity to develop a better sense of how to serve those communities, internationalize RIMS content, and make the RIMS-CRMP a global standard. It's the only risk management credential accredited to an international standard by ANSI, the credentialing body. [11:43] RIMS just went through the audit to renew that credential. Making it a global standard will require RIMS to continue to develop, evolve, and improve, asking questions, and involving and engaging people from all over the world. [12:16] It's RIMS plug time! Webinars! All RIMS Webinar registration pages are available at RIMS/org/Webinars. Servpro makes its RIMS Webinars debut on August 8th with Hurricane Preparedness in 2024: Innovations and Strategies to Protect Your Organization. On August 27th, Riskonnect returns to discuss How To Successfully Deploy AI in Risk Management. [12:46] On September 12th, HUB International returns to deliver the third part of their Ready for Tomorrow series, Pivot and Swerve: Staying Agile During Shifting Market Dynamics. [13:01] Justin is delighted to be joined by the moderator for that session, the Chief Marketing Officer for Canada at HUB International, Linda Regner Dykeman. Justin welcomes Linda to RIMScast! [13:37] Linda says they will be discussing current market trends and challenges. The industry has been able to produce some very strong profits over the last few years, after many years of unprofitability driven by weather events in the property line where rates seem to be unsustainable. Casualty also had its issues, particularly with Directors and Officers liability. [14:05] As a result of the profitability the industry was able to achieve over the last few years, most carriers have become more competitive, to grow their books of business. This competition is not being seen in all lines, segments, or geographies. Some zones have not seen the same level of competition across the board. [14:29] As markets transition from a hard market to a competitive environment, there is some unusual and inconsistent behavior. Carriers in Canada are being more flexible with their appetite. [14:41] London is looking to grow significantly over the next couple of years with goals of hitting $100 billion by 2025. Add to that NGAs who are seeing their market share change as local carriers become more competitive. [14:56] As we transition out of what was considered a hard market, we see a lot of inconsistency in this market. [15:05] Add to this the supply chain issues, which are not what they once were, the economy is flat with spending, once normalized for increase in population, it reflects that of a market in recession. [15:19] We, as brokers are finding competitive solutions to protect our clients. We have to pivot and swerve to discover the right opportunity. [15:30] We had a significant rain event in Toronto, followed by one of the worst wildfires Jasper has ever seen, seemingly a once-in-a-hundred-year event; weather catastrophes are more severe and more frequent. [15:44] How is this going to change the availability of capacity of pricing? Time will tell, as insurers try to figure out if their pricing models included the right loadings for these events. [16:07] Being informed by what is happening in the market; the trends, the opportunities, what's available, and partnering with the right broker, will help a risk manager make an informed decision, appropriate for their business. [16:28] The panelists have decades of experience and expertise across North America. They work with clients, markets, and other experts and bring a much broader perspective and experience to this session. [16:43] Steve Pottle is the risk manager on the panel. He's been omnipresent in RIMS Canada for years. He's a former RIMS VP and is currently the Director for Risk and Safety Services at Thompson Rivers University. Justin says he's one of the best and Linda agrees. [17:22] Linda will moderate. She'll ask the panelists questions HUB International has received from its clients, based on what they are seeing happening in the environment around them. She would also like the audience to pose some questions. Audience participation is encouraged. [17:38] Justin thanks Linda Regner Dykeman of HUB International, and will see her again on September 12th, 2024 for the third installment of HUB's Ready for Tomorrow series, Pivot and Swerve: Staying Agile During Shifting Market Dynamics. [17:54] Let's return to today's interview with RIMS CEO, Gary Labranche. [18:48] Gary explains the importance of regional conferences. Not everyone can attend RISKWORLD. RIMS serves a large community. People are at different places in their careers with different budgets. [19:09] One of RIMS's goals is to be as accessible as possible in terms of content and the opportunity to engage. They depend on the chapters and groups of chapters to work together and create educational and engagement opportunities. [19:27] The Florida RIMS Educational Conference is a great example of that. It has been going for decades. It's a wonderful, unique RIMS experience put on by the chapters of Florida. The same with the Western Regional Conference, which Gary is looking forward to. [19:47] The Canada Conference has been going on for decades. Chapters like Chicago, DFW, Atlanta, and others do terrific jobs that provide a really accessible opportunity. People can drive from their homes. It's a lower-priced product. It's very grassroots. [20:18] RIMS announced at RISKWORLD that they will be launching a Texas Regional Conference in August 2025. It's a joint venture between RIMS and the four chapters of Texas. Gary is excited about it! [20:44] RIMS continues to look for ways to create more opportunities for engagement, more accessibility of content, and continue to build the brand. [21:03] Justin speaks of the joint effort of ASAE, ASIS International, and RIMS to produce the Associations' Guide to Risk and Crisis Management toolkit. This was somewhat inspired by the active shooter incident when RIMS RISKWORLD was in Atlanta in 2023. [21:52] Gary describes the event. On the last afternoon of RISKWORLD, there was a mass shooting in midtown Atlanta. Five people were shot; one person was killed. The gunman was at large. Because of the shooting, RIMS canceled the closing session and the evening party. [23:25] RIMS implemented its crisis response plan and learned a lot from doing so. Afterward, RIMS did a complete After Action Analysis. They started thinking through the implications of mass shootings on the entire convention industry. [23:56] Hundreds of thousands of people attend association-sponsored events every year. Gary has run hundreds of conventions, including the convention for the convention industry. Large gatherings are opportunities for violence. We need to take that responsibility more seriously. [24:32] Associations like RIMS have the great privilege of being able to convene people together with the reciprocal responsibility to care for, protect, and secure the convened. RIMS joined with two other organizations to create a risk and crisis management toolkit for conferences. [25:03] Gary explains how RIMs worked with ASIS, a group focused on corporate security, and ASAE, the American Society of Association Executives to produce the toolkit. AON sponsored the project with ASAE Business Services. [25:26] Gary Labranche was honored to contribute and coauthor the toolkit, with Josh Salter and Stuart Rothlein. He describes the content of the toolkit. ASAE just released it and it is the first risk management toolkit in the association space. [26:38] Associations employ a million people and impact hundreds of millions of people through programs and conferences. Gary is happy that RIMS was able to collaborate in this guide, which is available free. It's dedicated to the entire community and those who attend conferences. [27:13] The guide with be shared with RIMS chapters and groups that put on regional conferences. We collectively have a responsibility to those who trust us to convene them and to keep them safe at conventions. [27:32] The link to the toolkit is in this episode's show notes. Justin encourages you to check it out, after you listen to this full interview with RIMS CEO Gary Labranche! [28:37] Gary explains third-party litigation funding. It is a growing source of concern to all in the risk management community. The concern is that funding could be coming from unidentified sources, including parties hostile to the national security interests of the United States. [30:12] It could be laundered money. We don't know the source of the funds. There have been efforts in some states to get more transparency on the sources of funding and what the intention is behind the funding. [30:48] Justin believes there are plenty of plaintiff's law firms that are fighting against third-party litigation funding to maintain the integrity of their practice areas. RIMS's Public Policy Committee is looking at this funding. [31:21] Gary notes that we are at the end of this session of Congress. No legislation on third-party litigation funding has moved forward. There is an opportunity to build toward legislation, in the next session of Congress. [31:41] There has been some successful legislation passed in some states. The public policy community feels there might be more opportunity to pursue this kind of legislation at the state level. Third-party litigation funding is becoming RIMS's number one public policy issue. [32:16] RIMS is also still focusing and working on flood insurance reauthorization. Gary guesses it will be reauthorized at the 11th-and-a-half hour in a big appropriations omnibus package. [33:24] Third-party litigation funding is here to stay. Gary suggests there is opportunity for RIMS to build a coalition and create funding through the RISK PAC to get allies on both sides of the aisle in both bodies of Congress, for a level playing field and judicial system transparency. [34:19] It's RIMS Plug Time! The Spencer Educational Foundation's goal is to help build a talent pipeline of risk management and insurance professionals. That is achieved, in part, by collaborating with risk management and insurance educators across the U.S. and Canada. [34:36] Whether you want to apply for a grant, participate in the Risk Manager on Campus program, or just learn more about Spencer, visit SpencerEd.org. [34:47] On September 12th, 2024, we look forward to seeing you at the Spencer Funding Their Future Gala at The Cipriani 42nd Street in New York City. Our recent guest from Episode 293, Lilian Vanvieldt-Gray, will be our honoree. [35:04] Lilian is the Executive Vice President and Chief Diversity, Equity, and Inclusion Officer at Alliant Insurance Services and she will be honored for her valuable contributions to supporting the future of risk management and insurance. [35:20] That was a great episode, so after you finish this one, please go back and listen to Episode 293. [35:27] Let's conclude our interview with RIMS CEO, Gary Labranche. [35:54] Gary says 2025 is the 75th anniversary of RIMS. It's a great opportunity to celebrate the past and focus on the future. RIMS is launching a 75th anniversary effort, the highlight of which will be RISKWORLD 2025, in Chicago at McCormack Place. [36:42] We're going into RISKWORLD 2025 with enormous momentum from RISKWORLD 2024. Attendance was up 21% from RISKWORLD 2023. The international headcount grew 35%. The number of countries represented grew by 14%. We're sailing into 2025 with the wind in our sails. [37:25] RISKWORLD takes a lot of effort and many years of preparation. Gary says we're very excited about RISKWORLD 2025. Justin notes that the 75th Anniversary celebration is all year long and RISKWORLD 2025 is one event in the celebration. There will be content along the way. [38:11] RISKWORLD has nine to 11 thousand people attending. It takes a lot of space at a convention center and lots of rooms in hotels around the city. The target time is early May. There is competition for hotels at that time of year. [38:58] As a result, RIMS selects the city more than eight to 10 years in advance. Right now, RIMS is working on RISKWORLD 2034. They have to anticipate the growth of the convention over the decade. Six years in advance, they have a soft contract. [39:51] There aren't that many cities that can host RISKWORLD. It's a math problem of square feet and the number of hotel rooms that can be committed. What's the flight lift into that city? What international flight lift do they have? How many connections? [41:12] Gary shares that there is so much wisdom in the RIMS community. We're in the era of polycrisis. The world is more risk-aware than ever before. We all have a sense of risk being all around us. Never before has risk management been as visible and as valued by organizations. [41:54] Gary states that this is a discipline that makes the world safer, more secure, and more sustainable. Gary talks to students and young professionals about how exciting that is. If you want to make a difference in the world, a way to do that is to be involved in this community. [43:01] Risk management is a job that sees everything, knows everything, and connects to everything in the organization. A risk manager is at the center of the matrix of knowledge. You're in a position to influence and direct the outcomes in many different aspects. [43:38] Risk management is a cool space that will continue to grow in appeal. RIMS's job is to continue to make risk management more attractive and visible to students and early career professionals. Most people come to risk management through insurance and other places. [44:18] RIMS wants to attract and retain the talent we need to ensure the work of risk management well into the future. There will be increasing competition for talent. RIMS needs to be competitive to win the war for talent. [44:48] In the 75th-anniversary efforts, RIMS will ramp up the Foundation for Risk Management, which will help win the competition for talent, increase the inclusivity of the community, advance knowledge and research, and sustain and accelerate the knowledge of the profession. [45:19] This will help ensure the sustainability of the community and the future of risk management. [45:40] Special thanks again to RIMS CEO, Gary Labranche for joining us here on RIMScast! When you see Gary at a RIMS event, by all means, go introduce yourself. He is one of the most personable people that you can meet. He would love to hear from you. [45:58] As we mentioned, Gary contributed to the Associations' Guide to Risk and Crisis Management toolkit, which is available at the link in this episode's show notes. [46:10] It's RIMS plug time! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [46:44] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [47:28] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [47:46] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [48:02] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [48:24] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: HUB Ready for Tomorrow Series: Pivot and Swerve – Staying Agile During Shifting Market Dynamics | Sept. 12, 2024 DFW RIMS 2024 Fall Conference and Spa Event | Sept. 19‒20 Chicagoland Risk Forum 2024 – Presented by RIMS Chicago Chapter – Sept. 19, 2024 RIMS Canada Conference 2024 – Oct. 6‒9 | Registration is open! Spencer Educational Foundation – Funding Their Future Gala 2024 | Sept. 12, 2024 RIMS ERM Conference 2024 will be in Boston, MA Nov. 18‒19 | Register Now RIMS ERM Award of Distinction – Nominations Open Through Aug. 30, 2024! RISKWORLD 2025 will be in Chicago! May 4‒7 Associations' Guide to Risk and Crisis Management toolkit | Co-Authored by RIMS, ASAE, ASIS International, and Aon RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App   RIMS Webinars: Hurricane Preparedness in 2024: Innovations and Strategies | Sponsored by ServPro | Aug. 8, 2024 How to Successfully Deploy AI in Risk Management | Sponsored by Riskonnect | Aug. 27, 2024 HUB Ready for Tomorrow Series: Pivot and Swerve – Staying Agile During Shifting Market Dynamics | Sept. 12, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops: Leveraging Data and Analytics for Continuous Risk Management (Part I) 2024 – Aug 15 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Bigger Risks with the Texas State Office of Risk Management | Sponsored By Hillwood” “Change Management and Strategy with Jay Kiew, RIMS Canada Conference 2024 Keynote” “Mid-Year Risk Update with Morgan O'Rourke and Hilary Tuttle” “DE&I Initiatives with Spencer 2024 Honoree Lilian Vanvieldt-Gray of Alliant Insurance Services”   Sponsored RIMScast Episodes: “Partnering Against Cyberrisk” | Sponsored by AXA XL (New!) “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — New interviews featuring RIMS Risk Management Honor Roll Inductee Mrunal Pandit!   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Gary Labranche, RIMS CEO Linda Regner Dykeman, HUB International Chief Marketing Officer for Canada   Tweetables (Edited For Social Media Use): RIMScast has perseverance, good quality, and great, diverse content with lots of different voices, which I love because it shows the scope and variation of the global community. You have guests from around the world. It's pretty cool, I have to say. — RIMS CEO Gary Labranche   The industry has been able to produce some very strong profits over the last few years, after many years of unprofitability driven by weather events in the property line. — Linda Regner Dykeman   RIMS-CRMP is growing like wildfire. The number one country with RIMS-CRMP holders is the United States, and the second is Canada, but Singapore is close on the heels of Canada. There are more RIMS-CRMP applicants from outside the U.S. than in the U.S. — RIMS CEO Gary Labranche   If you want to make a difference in the world, a way to do that is to be involved in this community. — RIMS CEO Gary Labranche    

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   This episode of RIMScast is proudly sponsored by Hillwood. Hillwood is a leading multinational real estate development company and part of the Perot family of companies. For more information, visit Hillwood.com.   Justin Smulison interviews four guests today, SORM Executive Director, Stephen Volbrecht, SORM Division Chief of Strategic Programs, James Cox, SORM Chairman of the Board of Directors, Gerald Ladner, Sr., and DFW RIMS Chapter Board Member Penni Chambers. The discussion covers the various roles of Stephen, James, and Gerald in SORMS, the purpose and development of SORMS over the years, and how SORMS manages risks for all the state of TEXAS. They also speak of the upcoming RIMS DFW 2024 Fall Conference on September 19th at the Irving Convention Center in Irving Texas and what they will present there.   Listen in for ERM wisdom and a preview of the RIMS DFW 2024 Fall Conference. Key Takeaways: [:01] About our sponsor, Hillwood. [:13] About this episode of RIMScast, coming to you from RIMS Headquarters in New York. Our guests are from the Texas State Office of Risk Management. [:37] First, let's talk about RIMS Virtual Workshops. The full calendar of virtual workshops is at RIMS.org/VirtualWorkshops. August 15th kicks off the three-part series, Leveraging Data and Analytics for Continuous Risk Management. Other dates for the Fall and Winter are available on the Virtual Workshops full calendar at RIMS.org/VirtualWorkshops. [1:01] Let's talk about prep courses for the RIMS-CRMP. The next virtual offering will be on August 7th and 8th, a RIMS-CRMP Exam Prep along with Utah Valley University. [1:13] The next RIMS-CRMP-FED Exam Prep course will be hosted along with George Mason University on December 3rd through 5th, 2024. Links to these courses can be found on the Certification Page of RIMS.org and in this episode's show notes. [1:28] Registration opened for the RIMS Canada Conference 2024 which will be held from October 6th through the 9th in Vancouver. Visit RIMSCanadaConference.ca to register. All RIMS regional conference information can be found on the Events page at RIMS.org. [1:47] We would like to extend a big “Thank You” to today's sponsor, Hillwood. Hillwood is a leading multinational real estate development company and part of the Perot family of companies. Hillwood's diverse portfolio includes industrial, logistics, corporate offices, retail, aviation, and multi-family housing developments. [2:05] Notably, Hillwood's Alliance Texas project has generated over 66,000 jobs and a $120 billion economic impact. Hillwood operates in 65 markets across North America and Europe, constantly seeking opportunities to create vibrant communities and deliver value to its partners. [2:23] Hillwood specializes in e-commerce industrial development, serving some of the world's largest retailer brands. Its residential communities division is dedicated to creating truly unique, master-plan communities. In 2023, Hillwood sold 2,141 homes in its communities and delivered nearly 1,500 lots to builders with more than 3,800 lots in the pipeline for 2025. [2:45] Hillwood is also leading the development team for Goldman Sachs's new facility in uptown Dallas. As a privately owned company, Hillwood prioritizes long-term sustainability: social, economic, and environmental. For more information, visit Hillwood.com. [3:05] Today we will be joined by leaders of the Texas State Office of Risk Management. They will participate in a panel discussion on September 19th at the DFW RIMS Annual Conference and Event. [3:18] They're a fabulous chapter and that event will be held at the Irving Convention Center in Irving, Texas. A link is in this episodes' show notes. Visit DWWRIMS.org for sponsorship opportunities and registration information. [3:31] Our guests today will discuss what it takes for the Texas State Office of Risk Management to function, how they prepared and reacted to Hurricane Beryl in July, and we'll talk ERM and how some of their military experiences have enabled them throughout their risk careers and at the Texas State Office of Risk Management (SORM). [3:55] SORM Executive Director, Stephen Volbrecht, Division Chief of Strategic Programs, James Cox, and Chairman of the Board of Directors, Gerald Ladner, Sr., welcome to RIMScast! [4:54] Stephen Volbrecht is the State Risk Manager for Texas and Executive Director of SORM. The office administers the Enterprise Risk Management Program, the Insurance Management Program, the self-insured Workers' Compensation Program, and the Continuity of Government Operations Program. Those are the four key missions of the Texas SORM. [5:58] Gerald Ladner, Sr. has been in the industry for 42 years and successfully navigated four hard markets. He has played roles with global and domestic U.S. insurance companies and is still engaged with the industry even though he's semi-retired. [6:29] Gerald has also served as a broker. He has insured prominent clients like the Coca-Cola Company, the City of Atlanta, Fulton County, and The Southern Companies. He quoted on the Boston Artery Tunnel Project, which capped the global reinsurance industry supply. Gerald's last assignment was as a Regional President at State Auto Insurance Company. [6:52] Gerald is involved today in independent board work, as well as serving his Alma Mater, and has served as Insurance Commissioner Appointee for the Texas Property and Casualty Guarantee Insurance Association, as well as the Texas Medical Liability Joint Underwriting Association. Gerald's turn as Chairman of the Board at SORM expires in 2027. [8:01] James Cox is the Division Chief of Strategic Programs at SORM. His job is to take the vision that Gerald has and the strategic view that Stephen has and make them applicable to the Texas state agencies. He does the daily work that supports their vision and mission. He has an insurance adjuster license, an agent license, a notary, and a risk manager license. [9:40] Stephen Volbrecht has been with SORM for more than 20 years in various roles. He joined in 2001, just before 9/11. The office was created in 1996 and went into operation in 1997. It was created to get workers' compensation costs under control for Texas state employees. [10:37] At that time, The Office of the Attorney General, Workers' Compensation Division, paid Workers' Compensation claims while the Department of Insurance, Division of Health and Safety, had the Texas Workers' Compensation Commission. The two agencies didn't communicate directly. [11:38] Texas combined the Attorney General's Workers' Compensation Division and the Department of Insurance's Workers' Compensation Commission and created the State Office of Risk Management. [11:49] Within two years, they had dropped Workers' Compensation costs by over $30 million, and not by denying claims or cutting corners. They paid claims more timely, stopped disputing claims, and prevented injuries from happening through risk management. [12:30] They continually put pressure on costs, even as medical inflation rises. Texas pays about $40 million a year for accidents and injuries. Because of success with Workers' Compensation, SORM now has three additional missions, the Enterprise Risk Management Program, the Insurance Management Program, and the Continuity of Government Operations Program. [13:42] SORM worked with the Federal government to design the Texas Continuity of Government Operations Program, helped the State Legislature adopt it, and then was tasked with implementing it. Gerald Ladner and James Cox use their industry knowledge to develop procedures and frameworks for the Insurance Management Program. [14:58] SORM is a fundamentally different agency than the office Stephen joined in 2001 because the scope of its mission set has expanded greatly over the 20-plus years. [15:32] SORM is a fairly large office compared to what other states might have. It's an office of specific subject matter experts over each of the domains it covers. It has a broad scope, including Enterprise Risk Management. [16:02] Gerald says SORM has a small board of five members responsible for strategic guidance, governance, innovation, leadership, risk management, stakeholder engagement, performance monitoring, and mentorship to the executive team. The board can decide quickly and anticipate the areas of risk they need to look at and how the organization will address them. [16:45] Justin takes a brief break and thanks Hillwood for sponsoring this episode. Hillwood operates in 65 markets across North America and Europe, constantly seeking opportunities to create vibrant communities and deliver value to partners. Visit Hillwood.com for more information and to seize those opportunities. [17:08] Justin also dives deeper into the RIMS DFW 2024 Fall Conference and Spa Event that will be held on September 19th and 20th in Irving Texas. Here to tell us a little bit more about it is an omnipresent force among DFW RIMS members; Penni Chambers, welcome back to RIMScast! [17:34] This episode is airing almost four years after Penni made her RIMScast debut. A lot has changed in four years! [18:20] Penni is Vice President of Risk Management at Hillwood. She is in charge of a team of two that maintains, procures, and does all things insurance for all of Hillwood and its enterprise companies, including land and cattle, oil and gas, and aviation. [18:52] Penni's role at RIMS has changed. She is serving the constituents of the RIMS chapters and members by being a proud board director. Penni is a lifelong member of DFW RIMS and a former president, serving a term in 2019. [19:30] Penni will moderate the kick-off session of the RIMS DFW 2024 Fall Conference on September 19th at the Irving Convention Center in Irving Texas. She will be moderating a panel with today's guests, from the Texas State Office of Risk Management, Stephen Volbracht, Gerald Ladner, and James Cox. There will be so much talent and knowledge on that panel! [20:09] Penni is so excited to moderate this panel. They will go through the who, what, when, where, and why for this panel. They will talk about governance and the legislative process, and how they manage and procure their liabilities and assets. Texas is huge. These gentlemen have a great responsibility. Penni is excited to get to interview them! [21:04] Besides this panel, attendees can also expect workshops, a risk managers' luncheon, and other speakers and presenters. On Friday, the 20th, they have a Spa Day. The Spa Day is one of the things that sets the DFW annual conference apart. Chill out a bit at the DFW RIMS Annual Conference. They go big on this deal! [22:04] Registration is open to members and non-members. Join the DFW RIMS for two days of fantastic events! Enticed? Go to DFWRIMS.org for more information and to register. [22:42] Penni says they are so excited to have everyone who is joining them for this event. This is going to be one of the best DFW RIMS Annual Conferences they have ever had! [22:52] Justin thanks Penni and looks forward to seeing her at the 2024 Fall Conference and Spa Event hosted by the DFW RIMS Chapter on September 19th and 20th! Visit DFWRIMS.org for more information. A link is in this episode's show notes. [23:10] Let's return to Justin's interview with the Texas State Office of Risk Management. [23:22] Gerald compares the challenges of his current position to those of the senior leadership roles he has held at insurance companies. It's an opportunity to educate and inform the public in terms of what they do to deal with the issues that emerge in a new area of risk. Gerald says that fortunately, he has been able to survive all the challenges of a very tough business. [24:02] The leadership at SORM focuses on retention, making sure that the team's service to the state is valued and that they have unique growth opportunities. SORM is essentially an insurance company with brokered services. [24:38] They have to make sure the products that are offered are current and forward-leaning, with the metrics in place for timely delivery of services for injured employees. Gerald speaks of how quickly SORM responded to the pandemic. [25:10] Stephen Volbrecht adds that it's important to understand that SORM is, at the foundation, a service organization. They exist to offer support to state agencies for their risk management concerns and objectives. SORM operates as a consultant, assessor, and advisor. SORM is not a regulatory agency, enforcement agency, or auditor. It's 100% about service. [27:13] Beryl was a Category 1 hurricane. James Cox says he joined SORM when Harvey was hitting the coast. That's where the preparedness started for Beryl. Before Beryl hit land, SORM was implementing the things they did post-Harvey. [28:05] Stephen speaks of resilience. You can't prevent an Act of God. He cites the 9/11 Commission. Their primary finding was that the most important failure was one of imagination. Leadership failed to appreciate the gravity of the threat. SORM has the approach never to underestimate what can happen. Uncertainty is at the basis of all risk. [29:41] Anticipate the worst-case scenario, prepare for that, and go from there. SORM ensures that every state entity under its jurisdiction has an updated and validated Continuity of Operations Plan. You can't prevent a disaster but you can mitigate it. There are lessons learned not just from Harvey but from the freeze events that hit Texas for three years running. [30:34] There are mitigation efforts that get put into place after we learn our lessons. Use after-action reports. What failed? Don't do that again. What succeeded? Do more of that! Texas put in dams to prevent inundation of water. They put in automated systems for dampers on air conditioning for the freeze events. [31:07] They went steps further in responding to situations based on risk management reviews and assessments to have product and service contracts and materials pre-staged for when these events happen so that you can bring up your services within hours, not weeks. That has a direct cost impact and an impact on the individuals that are being affected. [31:38] SORM has saved hundreds of millions of dollars in downtime and both direct and indirect expenses compared to where they found themselves as recently as Harvey. You can value the ROI in cost avoidance by comparing years without risk management controls and the years after risk management controls have been implemented. [32:56] James comments about Hurricane Beryl and after-action reports. An internet provider in the area went down, causing restaurants to only take cash. Agencies need the ability to switch from one carrier to another depending on if the carriers are operating. [34:04] Gerald says the board looks forward to the strategic plan that the executive director shares with them and they have the opportunity to acid-test it to make sure they are covering all the areas so they don't have a failure of the imagination. The board maintains the culture and listens to the employees. They invite employees to attend board meetings. They get a full house. [34:56] It shows the employees an alignment between the board and the leadership team. The board gives the executive performance review and the employees will hear areas of outstanding work and areas to focus on in the future. The board seeks to maintain that alignment. [35:32] It's RIMS plug time! Webinars! Servpro makes its RIMS Webinars debut on August 8th with Hurricane Preparedness in 2024: Innovations and Strategies to Protect Your Organization. On August 27th, Riskonnect returns to discuss How To Successfully Deploy AI in Risk Management. [35:57] On September 12th, Hub International returns to deliver the third part of their Ready for Tomorrow series, Pivot and Swerve Staying Agile During Shifting Market Dynamics.  More webinars will be announced soon and added to the RIMS.org/Webinars page. Go there to register. Webinar registration is complimentary for RIMS members! [36:20] We would like to express our thanks to Hillwood for sponsoring this episode of RIMScast. Hillwood is a leading multi-national real estate development company and part of the Perot family of companies. Their diverse portfolio includes industrial, logistics, corporate office, retail, aviation, and multi-family housing developments. [36:43] Hillwood operates in 65 markets across North America and Europe, constantly seeking opportunities to create vibrant communities and deliver value to partners. Seize those opportunities by visiting Hillwood.com. [36:59] Let's return to my interview with Gerald Ladner, Sr., Stephen Volbrecht, and James Cox of the Texas State Office of Risk Management. [37:28] James is a veteran of the U.S.A.F. Stephen is a Captain in the Judge Advocate General Corps. Justin thanks them for their service and asks how those experiences lend themselves to effective risk management. [38:02] James says no matter the specialization in the military, the military does very well operating in high- or higher-risk environments. They drill mission and safety in equal parts. The military mindset is understanding the chain of command, codes, and standards, and what you are basing your risk on. If you don't know the accepted way to do a thing, it is a risk nightmare. [38:49] James has found that using his military background, he knows where to look for how to treat a type of risk. That background transitions easily to risk management. [39:18] Gerald's father did three tours in Vietnam. His daughter went to West Point and was in Iraq. He understands the military mindset. It reflects the strengths we now find in the SORM organization with clear chains of command but also an environment where associates can come forward and bring their issues and opportunities. [40:18] Stephen and James are on the Technical Advisory Group (TAG) for ISO 31000. Stephen says the ISO 31000 framework and other ERM frameworks are essential for SORM. Risk management is about decision-making. The ISO model is that risk is always negative. What you are trying to do is avoid the bad things. [42:43] Stephen says the effect of uncertainty on objectives can be positive, negative, or neutral, whether it's an opportunity, an obstacle, or an obligation. That's where ISO 31000 comes in. For some time, Texas was the only state to adopt ISO 31000 as the state ERM standard. They did it through the utilization of guidelines written in collaboration with contributors. [43:29] They're called the Texas Enterprise Risk Management Guidelines. They don't tell people what to do but they give people a framework for how to answer questions of risk and make decisions. The meta-framework of the guidelines is called Governance, Risk, and Compliance (GRC), developed by OCEG, the Open Compliance and Ethics Group. [44:23] The meta-framework of GRC is that enterprise risk is about critical disciplines. That's the true enterprise risk model. It deals with governance and oversight, Gerald's role; and strategy and performance, James's role. Risks and decisions, compliance and ethics, security and continuity, audit and assurance; each of these domains has to be integrated into an ERM model. [45:00] SORM uses ISO 31000 as it is sufficient to their needs, but they still pull from other standards, such as COSO or SERM. [45:58] James says it's not necessarily the brand of framework you choose that is important. It's the vocabulary that you need to understand. SORM picked ISO 31000 and all the state agencies they work with took a course in it so they all had the same vocabulary. As long as everyone understands the standard, they can apply it. [46:44] The Texas Enterprise Risk Management Guidelines are known as the TERM-G or TERM Guidelines. [47:24] Gerald has a degree in psychology. It was a soft skill that was sought when he entered the workforce. There's a lot of stress on employees and it's important for the leadership team to have the right skill set to work with stressed employees and meet some of their needs. Gerald recalls Enron and the need to make hard choices about ethical behavior. [51:03] Gerald has had an extensive relationship with RIMS. He reminisces about attending RISKWORLD many times when he was with Zurich and cutting deals on the floor. We're in a world where change is increasing and the ability to get fresh, insightful information allows organizations like SORM to think through the next round of strategies to manage the risks. [52:23] Gerald knows the value in RIMS and looks forward to participating in this upcoming panel at DFW. [52:33] Gerald, Stephen, and James will be at the RIMS DFW Conference in September. Gerald will discuss the macro forces at work that have the potential to impact loss cost for SORM, and the state of the reinsurance market which is linked to SORM's ability to get property capacity. [53:06] Gerald says they want to talk about the interplay between risk managers and the boards they report to. Boards are taking a harder look at risk managers. Boards don't like surprises. It takes quality communication with the board. There also has to be strong orientation of new board members so they can act as proactive business partners as they face the challenges. [53:56] Also, the an ongoing discussion about broadening risk appetite and tolerance. The importance of parametric insurance, understanding how the market is behaving. Capacity is being contracted in Florida and the Gulf states and there have to be additional ways of dealing with risk. SORM provides good advice-based education on the proper coverages needed. [55:09] James will talk about how, when he was a new risk manager years ago and risks were new to him, through RIMS, he was connected with a host of individuals who had seen the same risks every day and were veterans of it. RIMS is a support system for a new risk manager. [55:22] He will speak of the tools RIMS provides, like the benchmark surveys, white papers, and articles, like the Hurricane Preparedness 2024 article, that came out 15 days before Beryl was approaching across the Gulf. SORMS is similar to an insurance carrier in Texas, except they want to look at your risk model, policies, and procedures. If there's a gap, then get insurance. [56:31] SORMS is not in it for profit but for protection and what's best for the state of Texas. [56:43] Stephen will talk about the relationships with RIMS over the years the relationships established and the outstanding resources that are available. He finds the compensation report a bit of a downer, though, personally, working for the State Government! [57:32] RIMS and associations like RIMS are essential for upholding high ethical standards and integrity in the profession and are also important for self-governance. When professionals agree on high standards of operation, that keeps the government out of your business. Stephen also talks about other aspects of SORM that people may not know about. [59:41] There are big risks on the horizon that could be talked about, like climate change, cybersecurity, artificial intelligence, political risk, civil unrest, inflationary pressures, global market volatility and alternative risk financing, and the pandemic moving into endemic with massive economic and societal impacts. [1:01:20] Justin thanks Gerald Ladner, Sr., Stephen Volbrecht, and James Cox for being on RIMScast. Anyone who wants to hear more from SORM will travel out to Dallas on September 19th for the DFW RIMS Annual Meeting! Justin will be there and looks forward to seeing them in person, hearing what they have to say, and shaking their hands for a big group shot! [1:01:57] Special thanks again to all of our guests from the Texas State Office of Risk Management, Gerald Ladner, Sr., Stephen Volbrecht, James Cox, and of course, former DFW RIMS President, Penni Chambers, who was also on the RIMS Board of Directors. The DFW RIMS Fall Conference and Spa Event will be held on September 19th and on the 20th is Spa Day. [1:02:24] Visit DFWRIMS.org to register. [1:02:27] Extra special thanks to our sponsor Hillwood. Hillwood is a leading multi-national real estate development company and part of the Perot family of companies. Hillwood's diverse portfolio includes industrial, logistics, corporate, office, retail, aviation, and multi-family housing developments. [1:02:43] Notably, Hillwood's Alliance Texas project has generated over 66,000 jobs and a $120 billion economic impact. Hillwood operates in 65 markets across North America and Europe, constantly seeking opportunities to create vibrant communities and deliver value to its partners. Visit Hillwood.com for more information. [1:03:07] It's Plug Time! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [1:03:42] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate! Contact pd@rims.org for more information. [1:04:26] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [1:04:43] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [1:04:59] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [1:05:21] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: DFW RIMS 2024 Fall Conference and Spa Event | Sept 19‒20 About our sponsor, Hillwood: Hillwood.com RIMS Canada Conference 2024 — Oct. 6‒9 | Registration is open! RISKWORLD 2025 will be in Chicago! May 4‒7 RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App Spencer Educational Foundation — Funding Their Future Gala 2024   RIMS Webinars: Hurricane Preparedness in 2024: Innovations and Strategies | Sponsored by ServPro | Aug. 8, 2024 How to Successfully Deploy AI in Risk Management | Sponsored by Riskonnect | Aug. 27, 2024 HUB Ready for Tomorrow Series: Pivot and Swerve — Staying Agile During Shifting Market Dynamics | Sept. 12, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops: Leveraging Data and Analytics for Continuous Risk Management (Part I) 2024 — Aug 15 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Sponsored RIMScast Episodes: “Partnering Against Cyberrisk” | Sponsored by AXA XL (New!) “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — New interviews featuring RIMS Risk Management Honor Roll Inductee Mrunal Pandit!   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Stephen Volbrecht, Executive Director for the State Office of Risk Management (SORM) James Cox, Division Chief of Strategic Programs (SORM) Gerald Ladner, Sr., Chairman of the Board of Directors (SORM) Penni Chambers, former DFW RIMS president and RIMS Board Chairperson   Tweetables (Edited For Social Media Use): The cheapest injury that you ever have is the one that doesn't happen. — Stephen Volbrecht   Our approach is never to underestimate what can happen. Uncertainty is at the basis of all risk; not understanding what the consequences may be. So what you do is you anticipate the worst-case scenario, you prepare for that, and then you go from there. — Stephen Volbrecht   No matter the specialization in the military, the military does very well operating in high- or higher-risk environments. They drill mission and safety in equal parts. — James Cox   We're in a world where change is increasing and the ability to get fresh, insightful information allows organizations like SORM to think through the next round of strategies so that we can manage the risks. — Gerald Ladner, Sr.  

On this episode, Heather recounts recents events down here in Atlanta. She fleshes out a new business idea after Jeff took too long to smoke some ribs, gets disrupted by Robin due to a looming thunderstorm and texts the GA law lady for some drug intel after one of your voicemails leaves her with some questions. Episode Sponsors:Try AG1 and get a FREE 1-year supply of Vitamin D3K2 AND 5 free AG1 Travel Packs with your first purchase at drinkAG1.com/absolutely. Contact your local SERVPRO today by visiting SERVPRO.com or call 1-800-SERVPRO. Visit DelolaLife.com to buy Delola Cocktails now and use code absolutely for $5 off your first bottle. Follow @Delola on instagram to learn more! Please enjoy responsibly.Visit CBDistillery.com and use code ABSOLUTELY for 20% off.Philadelphia makes everything creamier. Visit creamcheese.com for recipe inspiration and to purchase Philadelphia Cream Cheese so you can start adding it to your recipes at home! Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin Smulison interviews Kevin Vallely,  an explorer, architect, mentor, and author, about his early life, his career, his risk philosophy, and a hint of his upcoming keynote speech at the RIMS Canada Conference 2024, from October 6th through 9th in Vancouver, B.C.   Listen in for the steps to building the skill of resilience. Key Takeaways: [:01] About RIMS and RIMScast. [:15] About this episode of RIMScast, coming to you from RIMS Headquarters in New York. Today we will discuss strategic risk management with architect and world-renowned adventurer, Kevin Vallely, who will also be one of the RIMS Canada 2024 keynotes. [:43] First, let's talk about RIMS Virtual Workshops. The full calendar of virtual workshops is at RIMS.org/VirtualWorkshops. August 15th kicks off the three-part series, Leveraging Data and Analytics for Continuous Risk Management. Other dates for the Fall and Winter are available on the Virtual Workshops full calendar at RIMS.org/VirtualWorkshops. [1:07] Let's talk about prep courses for the RIMS-CRMP. RIMS will host its own RIMS-CRMP Exam Prep on July 30th and 31st and on August 7th and 8th, a RIMS-CRMP Exam Prep along with Utah Valley University. [1:22] The next RIMS-CRMP-FED Exam Prep course will be hosted along with George Mason University on December 3rd through 5th, 2024. Links to these courses can be found on the Certification Page of RIMS.org and in this episode's show notes. [1:38] Registration is open for the 48th Annual Florida RIMS Educational Conference. It will be held from July 30th through August 3rd, 2024 in Naples, Florida. The link is in this episode's show notes. [1:53] Registration opened for the RIMS Canada Conference 2024 which will be held from October 6th through the 9th in Vancouver. Visit RIMSCanadaConference.ca to register.  [2:06] Exhibitor's space is still available at the RIMS Canada Conference 2024. This is your chance to get in front of risk professionals from around the world. To learn more about how to become an exhibitor at the RIMS Canada Conference 2024, click the link in the show notes. All RIMS regional conferences information can be found through the Events page at RIMS.org. [2:29] The first of two guests today, Aaron Lukoni, is the Manager of Risk Services for Emergency Management in British Columbia, and the National Conference Chair for the RIMS Canada Council. Aaron is making this cameo appearance on RIMScast to tell you what's coming up for the RIMS Canada Conference 2024. This may be the best RIMS Canada Conference ever! [3:01] Aaron Lukoni, welcome to RIMScast! [3:32] Aaron Lukoni is a Manager of Risk Services for Emergency Management, British Columbia. She handles wildfires, floods, and national events. She is a professional problem-solver for the Province of British Columbia. [3:52] By night, Aaron is the National Conference Chair for the RIMS Canada Council. Eight years ago, she started on a subcommittee. She has a passion for volunteering. Aaron will be hosting the RIMS Canada Conference in Vancouver B.C. from October 6th through 9th, 2024. [4:51] This RIMS Canada Conference will be great. It's in stunning Vancouver! It will be a dynamic program filled with insightful presentations and interactive thought leadership sessions. There will be a huge exhibitor hall and amazing networking opportunities! There will be extra Plenary sessions with coverage of risk management critical topics. [5:46] There will be expert speakers and a diverse lineup of educational sessions to allow attendees to dive deeper into their areas of interest. There will be something for everybody at the RIMS Canada Conference 2024! [6:22] The keynotes are Kevin Vallely, Jody Wilson-Raybould, Jon Montgomery, and Jay Kiew, our guest on RIMScast Episode 296 (Check it out!). The speakers will highlight emerging trends from technological advancements and regulatory changes to evolving best practices and leadership considerations, all to motivate and inspire you and set the tone for the conference. [9:37] Thank you, Aaron! We look forward to seeing you at the RIMS Canada Conference 2024 in Vancouver, from October 6th through the 9th. [9:45] Our next guest is an explorer, architect, and author. He is Kevin Vallely, who is renowned for his adventurous spirit and compelling storytelling. He holds a Guinness World Record for the fastest unsupported trek to the South Pole and has led numerous expeditions around the globe. [10:06] He's the author of Rowing the Northwest Passage, about an unprecedented journey through one of the world's most challenging environments. In 2025, he will trek to the Arctic in a way that no one has ever done. We're going to hear about it and his risk philosophies for strategic risk management, with a preview of his RIMS Canada Conference 2024 keynote. [10:40] Kevin Vallely, welcome to RIMScast! [10:50] Kevin is in Vancouver today, and it is hot there this July! It's 35 Celsius or around 100 degrees Fahrenheit. He enjoys the heat. [11:53] Kevin has been undertaking major expeditions for almost three decades. It started when he was a child, one freezing February night in Montreal. He was nine years old and his brother was five. They were separated from their parents in a department store, and a security guard put them out on the street instead of finding their parents. Kevin's brother cried to go home. [13:31] At that point, Kevin, being the big brother, started the journey home with his little brother. Finding landmarks, he got to a familiar street and followed it for several hours, stepping into apartment buildings on the way to warm up, and made it home to their relieved parents and police searching for them. [14:22] That had been the riskiest and most uncertain moment in Kevin's life and he effectively overcame it. It was an empowering moment. It wasn't long after that, Kevin had this dream to ski to the South Pole, which he did, thirty-five years later. [14:47] Having been thrown into an unsettled and risky situation he didn't want to be in, and overcoming it, Kevin realized he was good at pushing through and coming out the other end, having successfully taken care of his brother and himself. It was an aha moment and the beginning of his adventuring career. [15:22] There is no adventuring degree. You just put yourself out there. The degree is that you survive and succeed. People who don't succeed in that world either deal with very bad consequences or their expeditions fail. Having broken the Guinness World Record to the South Pole is indicative that Kevin is doing something right. He has many expeditions under his belt. [15:50] A successful adventurer understands how to deal with risk, effectively manage it, and move forward. Kevin is a member of The Explorer's Club, based in New York. It's an elite club. [16:39] An adventurer always has to adjust. On September 10, 2001, Kevin and a teammate were summitting 10,000-foot-plus volcanoes in Java and Indonesia, two Muslim countries with very friendly people. Then September 11th happened and in a short time, Kevin and his teammate were not wanted. [17:39] They were warned by the Canadian Embassy to get out of the country but they kept going. They began to see this change. Then someone tried to drive them off the road, cursing at the “Americans.” Police officers told them to be very careful and recommended they leave. So they made an adjustment and left. [18:09] Kevin has been back to Indonesia a number of times since, and he says it's the most wonderful country with the most wonderful people. But there was that moment in history when they were in the wrong place at the wrong time and they knew to get out. Their appearance as Westerners was held against them with hostility. It was vital to adjust and leave. [19:25] Resilience is a fundamental facet of every occupation. Studies indicate that resilience is as important as whatever it is in your job that you are doing, in terms of career success. Resilience is a skill you can build, develop, and train. Push yourself and build that strength with small things so when something big happens, you can deal with it. [20:11] The three Ps of resilience are a strong sense of Purpose, Partnership with a team, and Perspective on the situation. Be conscious of these three things all the time to build your resilience. [21:32] It's RIMS plug time! Webinars! Servpro will make its RIMS Webinars debut on August 8th with Hurricane Preparedness in 2024: Innovations and Strategies to Protect Your Organization. On August 27th, Riskonnect returns to discuss How To Successfully Deploy AI in Risk Management. [21:57] On September 12th, Hub International returns to deliver the third part of their Ready for Tomorrow series. It's titled Pivot and Swerve Staying Agile During Shifting Market Dynamics.  More webinars will be announced soon and added to the Webinars page. Register at RIMS.org/Webinars. Webinar registration is complimentary for RIMS members! [22:23] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston, Massachusetts. The agenda is live and soon we will have a call for nominations for the ERM Award of Distinction. I'll have that link up soon in an upcoming episode. [22:43] Review your organization's ERM program, and if you feel it was successful and you have the numbers and the data to back it up, compile that information and get ready to submit your ERM program for the ERM Award of Distinction. [22:57] The Spencer Educational Foundation's goal is to help build a talent pipeline of risk management and insurance professionals; that is achieved in part by a collaboration with risk management and insurance educators across the United States and Canada. The call for General Grant applications is open now through July 30th. [23:18] General Grant Awardees are typically notified at the end of October. The link to the application criteria is in this episode's show notes. [23:28] On September 12th, 2024, we look forward to seeing you at the Spencer Funding Their Future Gala at the Cipriani 42nd Street in New York City. Our recent guest from Episode 293, Lilian Vanvieldt-Gray will be our Honoree. Lilian is the Executive Vice President and Chief Diversity, Equity, and Inclusion Officer at Alliant Insurance Services. [23:54] Lilian will be honored for her valuable contributions to supporting the future of risk management and insurance. That was a great episode, so after you finish this one, go back and listen to Episode 293! [24:08] Let's conclude our interview with RIMS Canada Conference 2024 Keynote Kevin Vallely! [24:50] Kevin explains that team alignment and managing risk effectively together is all around communication. If you're not communicating, you don't know if you're aligned. [25:09] Before you head into a difficult situation, come up with some key principles to display when you're out there: your decision-making model, your guiding principles for this journey, your goals, and your definition of success, with all team members being on the same page with these principles throughout the journey. [25:38] Kevin explains how the key principles work in practice on the journey. [27:01] The decision-making process is to be determined and agreed upon by the members of the expedition before the journey begins. When things are happening quickly, you don't debate how to make a decision. You make the right decision when you need to. [27:57] Kevin compares architecture to adventuring. It's an uncertain landscape in many ways. Liability, creativity, and innovation relate to the wild as well as to architecture. The wild wisdom he learns on adventures helps his architecture and what he learns in architecture helps his expeditions. [29:56] Kevin went into architecture as a wonderful opportunity to express himself. He is doing contemporary modern homes. He has worked in every aspect of the business but has worked for himself for 13 years. His architecture is a passion project and he likes to do things that are a little bit different, with the risks that involves. [30:34] Kevin discusses some of the homes he has designed for clients. His clients become his friends as they work together for years from start to finish. The Bridge House is one he loves. His job is to create the client's dream space with his vocabulary. [32:01] Kevin's upcoming expedition for March 2025 is called The Coldest Journey in the World. They first tried it in 2022. It lasted two weeks, due to conditions that were colder than anticipated. It was too cold for the machines. After two weeks they recognized they were putting themselves in danger so they paused to rethink it and came back. [33:30] Their process now is innovative thinking, rethinking, and dynamically changing, based on the risk profile. The plan now is to go by ski and dog team. Dogs survive wonderfully in that environment. They love it, in coid worse than snowmobiles can take. They have a team of four traveling with two sets of dog teams. It's an Inuit and non-Inuit team coming together. [34:08] It will be a seamless, cross-cultural collaboration. They will be learning from one another in this environment. There will be a camera team, independent of them, for a period of time, as the camera team endures. Kevin is trying to push the boundaries of what is possible in that environment. No one has been there in that time of year. [35:00] Kevin is not looking for world records. This is a much more meaningful process for him. They are going to the Northern terrestrial edge of the planet, as far North as you can go before stepping onto the sea ice heading for the North Pole. They are going there and back on a 1,200-mile (2,000-Km) journey through the coldest, most hostile environment on the planet. [35:31] They will see things few people get to see, including lots of polar bears, wolves, and musk oxen. It will be fascinating to see how those creatures survive in that environment. They estimate the trip will take 45 to 60 days. Last year, on Baffin Island, they did a quick, two-week test journey. At one point it was minus 47 degrees Celsius with 110 Kph winds. [36:11] The temperature felt like minus 87 Celcius or about minus 125 Fahrenheit. Kevin bit into a Fig Newton, and his front tooth snapped off at the gum. He's getting an implant put in. It's cold and things get really brittle. It's a different world. The team understands the environment and has been in it. Someone who's never been in the environment could die quickly in it. [36:53] Kevin's team is able to push that boundary with their experience. For them, the risk is manageable and they know what to do when things don't turn out right. They adjust to that. [37:15] When you're out there, the first couple of weeks are nasty but then your body starts to adapt to using food to generate heat. When they skied to the South Pole, they ate 8,500 calories a day, taking a special lipase to digest the extra fat. Normally, the human body maxes out at metabolizing 5,500 calories. Kevin still lost weight. Extreme cold is the ultimat diet. [38:27] At the RIMS Canada Conference 2024 in Vancouver, Kevin will talk about a planned rowing journey, attempting to traverse the Canadian High Arctic in a small boat solely under human power, with all the risks associated with that and how to manage them, including things happening that you couldn't anticipate, and how you deal with that, [38:51] There's a lot of learning around risk management and also courage in that environment. There's risk in life. It's about having the right mindset, being courageous, and moving forward through whatever you are thrown. Kevin will use multimedia visuals with videos to illustrate his address. There will be opportunities for audience involvement. [39:54] That sounds like it's going to be great. We look forward to seeing you there. I really appreciate you making the time for us here today. We will see you at the RIMS Canada Conference 2024 in Vancouver. Kevin Vallely, thank you so much! This has been a lot of fun! [40:08] Special thanks again to Kevin Vallely, for joining us here on RIMScast! He will be one of the conference keynotes, at the RIMS Canada Conference 2024 in Vancouver from October 6th through the 9th. Visit RIMSCanadaConference.ca to register. [40:25] By all means, check out KevinVallely.com. He's got some great stuff on his site. Learn more about that expedition scheduled for 2025. [40:34] Check out RIMScast Episode 296 with Jay Kiew for more insight from RIMS Canada Conference 2024 keynotes.  [40:42] It's Plug Time! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [41:16] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate! Contact pd@rims.org for more information. [42:00] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [42:17] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [42:33] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [42:54] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS Canada Conference 2024 — Oct. 6‒9 | Registration is open! RIMS Canada Exhibitor Opportunities RISKWORLD 2025 will be in Chicago! May 4‒7 RIMS DEI Council Spencer Educational Foundation — Grants Page — Apply Through July 30. RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Virtual Workshops RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App Florida RIMS Annual Conference — July 30‒Aug. 3, 2024! Spencer Educational Foundation — Funding Their Future Gala 2024 Kevinvallely.com   RIMS Webinars: Hurricane Preparedness in 2024: Innovations and Strategies | Sponsored by ServPro | Aug. 8, 2024 How to Successfully Deploy AI in Risk Management | Sponsored by Riskonnect | Aug. 27, 2024 HUB Ready for Tomorrow Series: Pivot and Swerve — Staying Agile During Shifting Market Dynamics | Sept. 12, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops: Leveraging Data and Analytics for Continuous Risk Management (Part I) 2024 — Aug 15 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Jay Kiew, RIMS Canada Conference Keynote 2024” “DE&I Initiatives with Lilian Vanvieldt-Gray of Alliant Insurance Services”   Sponsored RIMScast Episodes: “Partnering Against Cyberrisk” | Sponsored by AXA XL (New!) “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — New interviews featuring RIMS Risk Management Honor Roll Inductee Mrunal Pandit!   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Kevin Vallely, Lead Facilitator/Keynote Speaker/Expedition Manager of Peak Teams Global   Tweetables (Edited For Social Media Use): There is no adventuring degree. You just put yourself out there. The degree is that you survive and succeed. — Kevin Vallely   As an adventurer, you understand how to deal with risk; there's always a risk, but how you can effectively manage it and move forward. — Kevin Vallely   Adaptability is vital; this ability to adjust. You're always adjusting. I've done many expeditions over the years where things have gone sideways you didn't expect. You have to adjust. — Kevin Vallely   I'm not looking for world records. This is way bigger than that. It's a much more meaningful process and I could go into it in detail; I won't here. — Kevin Vallely    

Friend, you are in for a REAL treat as I have my mom back for another chat but this time joined by her closest friend, Auntie Sally!We chat about their 40+ year friendship and how they've supported each other through the ups and downs. You get to hear why they call each other “Destiny Helpers” and their auntie advice for us as we develop deep friendships.I feel so honored to bring these wisdom-speaking aunties to you this week! After you've listened, drop into my DMs at https://www.instagram.com/nicolewalterswith your favorite parts and what you're taking away from this chat.You can also WATCH this episode on Youtube at https://nicolewalters.com/youtubeGet the rest of the links and resources from this episode on the show notes at https://nicolewalters.com/episode429Episode Sponsors:Use code NICOLE at checkout for 15% off your entire order at www.vionicshoes.com when you log into your account. 1 time use only.SERVPRO can make any disaster like it never EVEN happened. Visit SERVPRO.com or call 1-800-SERVPRO today.Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin Smulison interviews Aaron Lukoni about the RIMS Canada Conference 2024, from October 6th through 9th in Vancouver, B.C.,  and IDEA thought leader Michael Bach about Inclusion, Diversity, Equity, and Accessibility. Michael opens up on his perspective on anti-racism and inclusion, and how to slow down the swinging pendulum so good practices can take hold. He shares how organizations can start with a diversity committee, but eventually, it has to be a paid role to create change in the organization.   Listen in for thoughts on following the data instead of opinionated pushback. Key Takeaways: [:01] About RIMS and RIMScast. [:15] About this episode of RIMScast, coming to you from RIMS Headquarters in New York. Our topic is diversity, equity, and inclusion, and our guest is IDEA thought leader, Michael Bach. [:37] First, let's talk about RIMS Virtual Workshops. The full calendar of virtual workshops is at RIMS.org/VirtualWorkshops. On July 23rd and 24th, our good friend, Elise Farnham returns to teach Claims Management. August 15th kicks off the three-part series, Leveraging Data and Analytics for Continuous Risk Management. [1:01] Other dates for the Fall and Winter are available on the Virtual Workshops full calendar at RIMS.org/VirtualWorkshops. [1:10] Let's talk about prep courses for the RIMS-CRMP. RIMS will co-host the two-day RIMS-CRMP Exam Prep session on July 18th and 19th with Parima. RIMS will host its own RIMS-CRMP Exam Prep on July 30th and 31st and on August 7th and 8th, a RIMS-CRMP Exam Prep along with Utah Valley University. [1:31] The next RIMS-CRMP-FED Exam Prep course will be hosted along with George Mason University on December 3rd through 5th, 2024. Links to these courses can be found on the Certification Page of RIMS.org and in this episode's show notes. [1:47] Registration is open for the 48th Annual Florida RIMS Educational Conference. It will be held from July 30th through August 3rd, 2024 in Naples, Florida. The link is in this episode's show notes. All RIMS Regional Conferences information can be found on the events page of RIMS.org. [2:07] The DFW RIMS Annual Conference will be held on September 19th. Registration is open. Visit DFWRIMS.org. [2:17] Registration opened for the RIMS Canada Conference 2024 which will be held from October 6th through the 9th in Vancouver. Visit RIMSCanadaConference.ca to register. [2:29] The first of two guests today, Aaron Lukoni, is the Manager of Risk Services for Emergency Management in British Columbia, and the National Conference Chair for the RIMS Canada Council. Aaron is making this cameo appearance on RIMScast to tell you what's coming up for the RIMS Canada Conference 2024. This may be the best RIMS Canada Conference ever! [3:01] Aaron Lukoni, welcome to RIMScast! [3:32] Aaron Lukoni is a Manager of Risk Services for Emergency Management, British Columbia. She handles wildfires, floods, and national events. She is a professional problem-solver for the Province of British Columbia. [3:52] By night, Aaron is the National Conference Chair for the RIMS Canada Council. Eight years ago, she started on a subcommittee. She has a passion for volunteering. Aaron will be hosting the RIMS Canada Conference in Vancouver B.C. from October 6th through 9th, 2024. [4:51] This RIMS Canada Conference will be great. It's in stunning Vancouver! It will be a dynamic program filled with insightful presentations and interactive thought leadership sessions. There will be a huge exhibitor hall and amazing networking opportunities! There will be extra Plenary sessions with coverage of risk management critical topics. [5:46] There will be expert speakers and a diverse lineup of educational sessions to allow attendees to dive deeper into their areas of interest. There will be something for everybody at the RIMS Canada Conference 2024! [6:22] The keynotes are Kevin Vallely, Jody Wilson-Raybould, Jon Montgomery, and Jay Kiew, our guest on RIMScast Episode 296 (Check it out!). The speakers will highlight emerging trends from technological advancements and regulatory changes to evolving best practices and leadership considerations, all to motivate and inspire you. [9:04] Thank you, Aaron! We look forward to having you back on RIMScast. I've got a full interview with Aaron on the RIMS Canada Conference 2024 Registration Page. Check it out there! [9:17] It's RIMS plug time! Webinars! Servpro will make its RIMS Webinars debut on August 8th with Hurricane Preparedness in 2024: Innovations and Strategies to Protect Your Organization. On August 27th, Riskonnect returns to discuss How To Successfully Deploy AI in Risk Management. More webinars will be announced soon. Register at RIMS.org/Webinars. [9:51] Webinar registration is complimentary for RIMS members! [9:55] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston, Massachusetts. The agenda will be announced soon, as will a call for submissions for the ERM Award of Distinction. I'll have that link up soon in an upcoming episode. [10:14] Review your organization's ERM program, and if you feel it was successful and you have the numbers and the data to back it up, compile that information and get ready to submit your ERM program for the ERM Award of Distinction. [10:31] My next guest, Michael Bach, is a leader in Inclusion, Diversity, Equity, and Accessibility, or IDEA. He has advised thousands of clients, served as the National Leader of DE&I for KPMG Canada, and was Deputy Chief Diversity Officer for KPMG International. He was named one of the 10 Most Influential DE&I Leaders Revamping the Future by CIO Views Magazine. [10:56] Michael was also honored as a Canadian Diversity Champion and Catalyst Canada Honors Human Resources and Diversity Leader. His best-selling books, Birds of All Feathers and Alphabet Soup, have received widespread acclaim. I am so excited to speak with him about all things IDEA and DE&I! [11:19] Michael Bach, welcome to RIMScast! [11:58] About Michael's name and Bach jokes. There is no known family relationship between Michael Bach and Johann Sebastian Bach. [12:50] Michael doesn't look at the work of Inclusion, Diversity, Equity, and Accessibility as a social justice agenda but as a means to solve problems. How can Inclusion, Diversity, Equity, and Accessibility be applied to solve the challenges an industry faces? [13:12] Michael likes that the first letters of Inclusion, Diversity, Equity, and Accessibility make the word IDEA. [13:56] Michael was brought up to recognize his privilege as a “cisgender white man” walking through the world with a level of access that wasn't experienced by a lot of people and that he had the responsibility to leverage that privilege to the benefit of others. He learned what that meant when he got into the corporate world and a variety of roles, and then his role at KPMG. [15:05] Michael realized that the organization was having challenges with talent retention and engagement and that the way to improve those things was through a focus on IDEA (Inclusion, Diversity, Equity, and Accessibility). Michael was head of Diversity for eight years. It was a new role at KPMG. He then became the Deputy Chief Diversity Officer for KPMG globally. [16:11] After two years, Michael moved on to create The Canadian Centre for Diversity and Inclusion and led that organization for 10 years. [16:50] Some employers understand that this is not a social justice agenda or about doing the “right thing”; it's good people management. It's a smart way to run your business. [17:16] Some organizations have done nothing about DE&I. Other organizations have dipped their toe in the water and backed away because of pushback from customers. You will always make some people unhappy. If your value statements mean anything to you, then a focus on IDEA should connect to those values and matter to you as an organization. [19:04] Michael talks about the approach TD Bank took with the LGBTQ market. They wanted to own the “pink dollar.” They spent a fortune sponsoring Pride festivals across the country. While some customers pulled away, TD Bank won a large percentage of the LGBTQ community. TD Bank is near the top financially in the country. [21:19] Michael does not think this is a worrisome time. He sees a natural progression of change. He brings up the Civil Rights Act of 1964 in the United States. Canada has the Employment Equity Act of 1984. This isn't a new conversation and these aren't new problems that will go away quickly. [21:49] Some organizations are backing away and Michael thinks they will regret it because they will have higher voluntary turnover rates, lower engagement scores, lower productivity rates, and higher rates of safety incidents. The data proves that if you're not focused on the diversity of your people and good people management, they're going to leave. Your costs will go up. [22:39] The organizations that back away from IDEA are going to be at Michael's doorstep in five to 10 years asking for his help. The organizations that haven't taken their foot off the pedal will be crushing their competition. This work requires you to constantly have your foot on the gas pedal, or you will roll backward. [24:05] How do organizations today compare to how they were in 2019? Michael talks about 2020 with George Floyd and thousands of bodies of Indigenous children found in unmarked graves at the sites of residential schools across Canada. Those were pivotal moments when, for the first time, people wanted to talk about anti-racism. Those moments drive change. [24:56] Four years later, people are saying we don't need anti-racism. Governments are banning DE&I offices. Within a week after George Floyd was killed, Michael's phone at CCDI, where he was working, was lighting up with employers asking for help with anti-black racism. CCDI put out extensive training programs and policies. But the pendulum swings back. [26:18] Michael's goal is to keep the pendulum from swinging that far. We want it to swing slowly. That allows for the change to take hold. Right now, the pendulum has swung too far. Michael advises every employer to turn to the numbers before taking a step back from IDEA. Look at what the data tells you. [27:10] A recent study posted on CNN found that 76% of Americans believe in LGBTQ+ equality. Look at that number when you decide if you should be supporting a Pride festival. Use data to prove points. Do not use opinion. We have more data now that answers the questions. [28:54] Time for more RIMS Plugs! The Spencer Educational Foundation's goal is to help build a talent pipeline of risk management and insurance professionals; that is achieved in part by a collaboration with risk management and insurance educators across the United States and Canada. The call for General Grant applications is open now through July 30th. General Grant Awardees are typically notified at the end of October. [29:22] The link to the application criteria is in this episode's show notes. [29:28] On September 12th, 2024, we look forward to seeing you at the Spencer Funding Their Future Gala at the Cipriani 42nd Street in New York City. Our recent guest from Episode 293, Lilian Vanvieldt-Gray will be our Honoree. Lilian is the Executive Vice President and Chief Diversity, Equity, and Inclusion Officer at Alliant Insurance Services. [29:53] Lilian will be honored for her valuable contributions to supporting the future of risk management and insurance. That was a great episode, so after you finish this one, go back and listen to Episode 293! [30:07] Let's conclude our interview with Michael Bach! [30:44] Diversity Committees are a great place for organizations to start in the IDEA world. You're taking a group of people from across the organization and giving them the reins of change. Institutional knowledge is important for this effort because you know how things happen in your organization. You don't have to be an expert in IDEA. [31:41] Committees need to be formalized and span the entire organization. Committees are working bodies, they are not governing bodies. You need people on the committee who can do the work. You want to consider every aspect of diversity on the committee and have somebody from every department and every area branch. [33:08] Make sure that you formalize the committee in such a way that they don't get out of control. Give them rules to follow so they know where they can draw the lines. What are the roles on the committee? How do people get on the committee? How are people recognized for their participation on the committee? What is their authority level? To whom do they report? [33:48] Some committees don't have that kind of structure and they go off the rails and do things that the organization desperately tries to undo. This could be a sponsored event that doesn't align with the strategy of the organization or education programs that HR doesn't know about. You have to put lines around the committee so they know what is out of their scope. [34:40] Connect the committee with all departments of the organization, such as HR, so the committee is working with them and not against them. [35:09] Eventually, an organization outgrows a volunteer-run committee. Make sure there is turnover on the committee to avoid burnout. At some point, you will have to hire someone like Michael to do the work. Work is done for pay. [36:35] Michael's thoughts on Pride Month, 2024. There are so many speaking events in June, that every July 1st, Michael says he just has to “wash the gay off,” because it is at such a high level. He is seeing something he's been hoping to see for some time: organizations that are recognizing they need to talk about the inclusion of the LGBTQ+ community outside of June. [37:51] It's important to have designated months as visible symbols of inclusion to recognize communities, but people belong to their community all year, not just during one month. We need to be inclusive year-round. There is an extensive calendar of things that we could be celebrating so it doesn't become a thing where we change our logo for a month. Be broadly inclusive. [39:24] Special thanks again to the IDEA man, Michael Bach, for joining us here on RIMScast! For more information, visit MichaelBach.com, Thank you again to Aaron Lukoni for joining us here on RIMScast! [39:36] Be sure to register for the RIMS Canada Conference 2024 at RIMSCanadaConference.ca. Interviews with more RIMS Canada Conference 2024 speakers are on the way. [39:47] It's Plug Time! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [40:18] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate! Contact pd@rims.org for more information. [41:01] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [41:18] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [41:34] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [41:54] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS Canada Conference 2024 — Oct. 6‒9 | Registration is open! RISKWORLD 2025 will be in Chicago! May 4‒7 RIMS DEI Council Spencer Educational Foundation — Grants Page — Apply Through July 30. RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Virtual Workshops — Next Workshop with PARIMA July 18‒19, 2024! RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App Florida RIMS Annual Conference — July 30‒Aug. 3, 2024! Spencer Educational Foundation — Funding Their Future Gala 2024 Spencer Educational Foundation General Grants MichaelBach.com   RIMS Webinars: Hurricane Preparedness in 2024: Innovations and Strategies | Sponsored by ServPro | Aug. 8, 2024 How to Successfully Deploy AI in Risk Management | Sponsored by Riskonnect | Aug. 27, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops: Claims Management — July 23‒24 Leveraging Data and Analytics for Continuous Risk Management (Part I) 2024 — Aug 15 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Jay Kiew, RIMS Canada Conference Keynote 2024” “DE&I Initiatives with Lilian Vanvieldt-Gray of Alliant Insurance Services” “Equality and the Risk Profession with Elisa Stampf” “Including Disability In DEI Efforts with Alycia Anderson” “RIMS 2024 Rising Star Chelsea Andrusiak” “Mental Health Awareness Month 2023”   Sponsored RIMScast Episodes: Partnering Against Cyberrisk | Sponsored by AXA XL (New!) [Link will be sent on 7/15] “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — New interviews featuring RIMS Risk Management Honor Roll Inductee Mrunal Pandit!   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Aaron Lukoni, Risk Management Consultant, Ministry of Finance, British Columbia Michael Bach, IDEA Thought Leader   Tweetables (Edited For Social Media Use): I handle a lot of wildfires, floods, national events, and things like that. I am a professional problem-solver for the Province of British Columbia. By night, I am the National Conference Chair for the RIMS Canada Council. — Aaron Lukoni   Thought leadership is the backbone of the conference and with more keynotes, we have more opportunities to spotlight pioneering research, innovative strategies, and success stories. — Aaron Lukoni   I don't look at Inclusion, Diversity, Equity, and Accessibility as a social justice agenda but as a means to solve problems. I look at the challenges in an industry and ask how Inclusion, Diversity, Equity, and Accessibility can play a role in addressing them. — Michael Bach   If your value statements mean anything to you, then a focus on IDEA should connect to those values and should matter to you as an organization. — Michael Bach   This is something I don't share with people a lot, but I am gay almost every day of the year. I take the high holidays off, for obvious reasons. I'm going to be gay in October. I'm going to be gay in January. — Michael Bach  

#724: Today we're sitting down with Veronica Max. Veronica is a holistic nurse practitioner and the founder of UltraPersonal Healthcare, a concierge healthcare practice that prioritizes the sovereignty of the individual. Today, we talk about holistic health and what it means, where traditional medicine has gone wrong, and how to start working towards complete health.   To connect with Veronica Max click HERE   To connect with Lauryn Bosstick click HERE To connect with Michael Bosstick click HERE Read More on The Skinny Confidential HERE To Watch the Show click HERE For Detailed Show Notes visit TSCPODCAST.COM To Call the Him & Her Hotline call: 1-833-SKINNYS (754-6697) This episode is brought to you by The Skinny Confidential Head to the HIM & HER Show ShopMy page HERE to find all of Michael and Lauryn's favorite products mentioned on their latest episodes.   This episode is brought to you by AG1 If you want to take ownership of your health, it starts with AG1. Go to drinkAG1.com/SKINNY to get a free 1-year supply of Vitamin D3K2 AND 5 free AG1 Travel Packs with your first purchase.     This episode is brought to you by Branch Basics The Branch Basics Premium Starter Kit will provide you with everything you need to replace all of your toxic cleaning products in your home. It's really a no-brainer. Go to branchbasics.com and use code SKINNY for 15% off their starter kit and free shipping.   This episode is brought to you by Dreamland Baby Use code SKINNY at checkout for 20% off sitewide & free shipping at dreamlandbabyco.com   This episode is brought to you by ServPro SERVPRO is the #1 choice in cleanup and restoration. Visit SERVPRO.com or call 1-800-SERVPRO today.   This episode is brought to you by Amazon.    Everyone knows that Amazon Prime Day is July 16 and 17. There's no better time than Prime Day to support your favorite small businesses selling on Amazon.   This episode is brought to you by The Farmer's Dog It's never been easier to invest in your dog's health with fresh food. Get 50% off your first box & free shipping by going to thefarmersdog.com/skinny

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin Smulison interviews Jay Kiew, one of the keynotes for the RIMS Canada Conference 2024; the first of several Canada Conference keynotes who will appear on RIMScast. Justin and Jay discuss what is a change navigation strategist, how a risk or insurance professional could benefit from the perspective of a change navigation strategist, and what a licensed Insights psychometric practitioner does.   Listen in for a contemporary bonus definition of innovation. Key Takeaways: [:01] About RIMS and RIMScast. [:21] About this episode of RIMScast, coming to you from RIMS Headquarters in New York. I will be joined by change navigation strategist, Jay Kiew, who will be one of the keynotes for the RIMS Canada Conference 2024. [:44] First, let's talk about RIMS Virtual Workshops. The full calendar of virtual workshops is at RIMS.org/VirtualWorkshops. On July 23rd and 24th, our good friend, Elise Farnham returns to teach Claims Management. August 15th kicks off the three-part series, Leveraging Data and Analytics for Continuous Risk Management. [1:08] Other dates for the Fall and Winter are available on the Virtual Workshops full calendar at RIMS.org/VirtualWorkshops. [1:16] Let's talk about prep courses for the RIMS-CRMP. RIMS will co-host the next two-day RIMS-CRMP Exam Prep session on July 18th and 19th with Parima. RIMS will host its own RIMS-CRMP Exam Prep on July 30th and 31st and on August 7th and 8th, a RIMS-CRMP Exam Prep along with Utah Valley University. [1:38] The next RIMS-CRMP-FED Exam Prep course will be hosted along with George Mason University on December 3rd through 5th, 2024. Links to these courses can be found on the Certification Page of RIMS.org and in this episode's show notes. [1:53] Registration is open for the 48th Annual Florida RIMS Educational Conference. It will be held from July 30th through August 3rd, 2024 in Naples, Florida. The link is in this episode's show notes. All RIMS Regional Conferences information can be found on the events page of RIMS.org. [2:14] Registration opened for the RIMS Canada Conference 2024, which will be held on October 6th through 9th in Vancouver. Visit RIMSCanadaConference.ca to register! [2:27] Our guest today is Change Navigation Strategist, Jay Kiew. He is one of the keynotes appearing at the RIMS Canada Conference on October 7th. Read his bio on the RIMS Canada Conference registration page or visit JayKiew.com. [2:46] Jay has over 13 years of experience with Deloitte, TELUS, and ADP, leading mission-critical strategic transformations with over two billion dollars worth of impact. We will discuss those experiences and the roles risk professionals played, hear from this Vancouver native on his risk philosophies, and get a sense of the energy he will bring to the RIMS Canada Conference 2024.  [3:20] Jay Kiew, welcome to RIMScast! [3:58] Jay Kiew has a podcast, Mavericks and Machetes, about navigating and hacking through the thick of change. Mavericks blaze trails in their organization. Organizations also can be mavericks. The podcast digs into exploring how people impact and drive behavioral change. Justin offers a joke about the title. [5:27] Jay saw a Toastmasters booth at his college welcome day. He joined before he knew what it was, a weekly event where he could test the art and science of public speaking. That translates well to his full-time job today. Toastmasters got him going, in terms of his fear of speaking in public. It was scary but he decided to lean into it. [7:13] At that time, Toastmasters didn't accept members under age 18. Jay had just turned 18 when he joined. He participated in leadership offices. While he developed his skills as a speaker he contributed to the chapter. At 19, he became the world's youngest Distinguished Toastmaster. When that became an article on Wikipedia, other young people copied him. [8:53] Justin tells of his experience doing standup comedy for about 18 months, helping him remove his prior fear of public speaking. [11:41] Jay grew up with parents who were hosts and DJs in Singapore. That entertainment background helps Jay in his career. His father had passed before Jay started college but his mother was very supportive of Jay joining Toastmasters. [14:29] Jay graduated college with a political science degree and a minor in business. He joined the payroll company ADP and helped companies move internationally, combining HR, legal, and tax matters in one role. He was facilitating the process but he knew he wasn't at the table making any of the decisions. He wanted to be involved. [15:45] Asking himself how a company decides to move internationally, he found out about management consulting. He went back to school for an MBA. He joined Deloitte in their organizational transformation practice for a few years. Then he shifted to a digital healthcare company where he worked in strategy and transformation. [16:38] Jay describes a change navigation strategist as a blend of strategy and change management. It starts with creating a vision of where the organization could go, planning how to bring people on the journey, and changing people's behaviors to go with the vision. It includes buy-in, alignment, and moving with purpose and mission. [17:11] The job title is vague enough that a lot of Jay's family and friends have no idea what he does but specific enough that he can ask a CEO or CXO about what problem they are trying to solve and then focus on that problem using an applied behavioral science lens. This brings Jay into touch with healthcare, insurance, and financial services. [18:08] It's RIMS plug time! Webinars! Servpro will make its RIMS Webinars debut on August 8th with Hurricane Preparedness in 2024: Innovations and Strategies to Protect Your Organization. On August 27th, Riskonnect returns to discuss How To Successfully Deploy AI in Risk Management. More webinars will be announced soon. Register at RIMS.org/Webinars. [18:41] Webinar registration is complimentary for RIMS members! [18:46] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston, Massachusetts. The agenda will be announced soon, as will a call for submissions for the ERM Award of Distinction. I'll have that link up soon on an upcoming episode. [19:04] Review your organization's ERM program, and if you feel it was successful and you have the numbers and the data to back it up, compile that information and get ready to submit your ERM program for the ERM Award of Distinction. [19:18] The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, through a collaboration with risk management and insurance educators across the United States and Canada. The call for general grant applications is open now through July 30th. [19:40] General grant awardees are typically notified at the end of October. The link for the application criteria is in this episode's show notes. [19:50] On September 12th, 2024 we look forward to seeing you at the Spencer Funding Their Future Gala at the Cipriani 42nd Street in New York City. [20:00] Our recent guest from Episode 293, Lilian Vanvieldt-Gray, will be the honoree. Lilian is the Executive Vice President and Chief Diversity, Equity, and Inclusion Officer at Alliant Insurance Services. She will be honored for her valuable contributions to supporting the future of risk management and insurance. [20:23] That was a great episode, so after you finish this one, go back and listen to Episode 293! [20:29] Let's return to my interview with RIMS Canada Conference 2024 Keynote Jay Kiew. [20:59] Jay believes risk professionals are not averse to change. They are the ones driving the most change across their organizations as their markets shift. They are the most concerned with how organizations and team members adapt. If their roles change, they will feel resistance. [21:34] Jay sees the intersection between risk and change management to be in how risk professionals think through behavioral nudges, gamification, dashboards, and leaderboards. [21:59] When Jay keynotes on October 7th, it will be his first time at the RIMS Canada Conference. [22:18] Justin notes that RIMS Canada is big on innovation. Jay defines innovation as a spectrum. It can change how a product or service is delivered. The financial services industry changing to digital and adding new products is an example. That's organizational innovation. [22:43] Individual innovation is adaptive by applying new technologies that help individuals to be more productive, such as by automating some of their work. [23:23] Jay comments on Generative AI and its effect on financial services/insurance, healthcare, architecture/engineering/construction, and filmmaking/videography. Those four industries are being the most disrupted. Jay shares some instances of AI innovation. [25:46] Jay speaks of slop AI, where it's obvious no human wrote it. He asks, how do we differentiate instead of being derivative? [26:55] Matrix talk! [27:55] What is a licensed Insights Psychometric Practitioner? Jay can read people. [28:19] Jay's tips for learning to read people, even remotely: People are not just in one mode. In this podcast, there are moments of Justin joking and Justin being thoughtful. Observe and ask where his head is, and what concerns him the most. Is he analytical at this moment or having fun? Where do you meet his energy levels? To match him, fall into the same energy level. [31:37] It's important to see people where they are and then shift with them into a different state. Empathy is the starting point. Use intentional observation. [34:06] Jay's words about RIMS Canada attendance: “Hey! Sign up if you haven't registered yet. I think it's going to be so much fun! It's hosted in my hometown! How much better could it be? Right downtown, waterfront Vancouver. One of the best places in the world! Not only do we promise a good time, but you'll also have peaceful walks with nature.” [34:32] Go to JayKiew.com for more about him and his fantastic work and his podcast, Mavericks and Machetes. Justin thanks Jay and looks forward to seeing him at the RIMS Canada Conference 2024. [35:10] Special thanks again to Jay Kiew for joining us here on RIMScast! This officially kicks off my pre-conference coverage of the RIMS Canada Conference 2024. The conference kicks off on Sunday night, October 6th, 2024 and Jay will be one of the first keynotes, delivering his address on October 7th. Check out Mavericks and Machetes at JayKiew.com. [33:33] Be sure to register for the RIMS Canada Conference 2024 at RIMSCanadaConference.ca. Interviews with more RIMS Canada Conference 2024 speakers are on the way. [35:43] It's Plug Time! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [36:18] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate! Contact pd@rims.org for more information. [37:02] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [37:19] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [37:35] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [37:56] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS Canada Conference 2024 — Oct. 6‒9 | Registration is open! RISKWORLD 2025 will be in Chicago! May 4‒7 RIMS DEI Council Spencer Educational Foundation — Grants Page — Apply Through July 30. RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Virtual Workshops — Next Workshop with PARIMA July 18‒19, 2024! RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App Florida RIMS Annual Conference — July 30‒Aug. 3, 2024! Spencer Educational Foundation — Funding Their Future Gala 2024 JayKiew.com   RIMS Webinars: Hurricane Preparedness in 2024: Innovations and Strategies | Sponsored by ServPro | Aug. 8, 2024 How to Successfully Deploy AI in Risk Management | Sponsored by Riskonnect | Aug. 27, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops: Claims Management — July 23‒24 Leveraging Data and Analytics for Continuous Risk Management (Part I) 2024 — Aug 15 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “On Risk Appetite and Tolerance” “Live Again from RISKWORLD 2024!” “RIMS 2024 Rising Star Chelsea Andrusiak” “Water and Women in Risk with Sarah Mikolich” “Risk and Leadership with Lt. Gen. (ret) Roméo Dallaire” “The Future of AI and Work with Sinead Bovell” “Crisis-Ready with RIMS Canada Plenary Melissa Agnes” “Mental Health Awareness Month 2023”   Sponsored RIMScast Episodes: “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh (New!) “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — New interviews featuring RIMS Risk Management Honor Roll Inductee Mrunal Pandit!   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Jay Kiew, Change Navigation Strategist Tweetables (Edited For Social Media Use): As the students are clamoring to join their clubs, the one that stuck out was Toastmasters. What is that? Little did I know, I stumbled upon this weekly recurrence where I could test the art and science of speaking in public, which translates well to my work of today. — Jay Kiew   Change navigation is a combination of strategy and change management. It starts with casting a vision of where the organization could go, planning how to bring people on the journey, and changing people's behaviors to match the vision.— Jay Kiew   It's important to see people where they are and then shift with them into a different state. Empathy is the starting point. Use intentional observation. — Jay Kiew   Ask where is this person's head right now. Are they more thoughtful, are they quick? Are they trying to get to the point quicker or are they totally talking about something else? Where is their mind? — Jay Kiew  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin Smulison interviews RIMS Director Of Publications Morgan O'Rourke and RIMS Risk Management Magazine Senior Editor Hilary Tuttle about RIMS Risk Management Magazine, including its recent Azbee awards for design, changes to its format, and the second quarterly issue. Hilary and Morgan share insight into supply chain, pirates, geopolitical conflict, heat domes, a forecasted active hurricane season, elections in many nations, AI gender bias, and what they expect to see for the rest of 2024.   Listen for guidance on preparing your risk management strategy for the second half of 2024. Key Takeaways: [:01] About RIMS and RIMScast. [:15] About this episode of RIMScast, coming to you from RIMS Headquarters in New York. I will be joined by two of my favorite guests, Morgan O'Rourke and Hilary Tuttle of RIMS Risk Management Magazine. [:38] First, let's talk about RIMS Virtual Workshops. The full calendar of virtual workshops is at RIMS.org/VirtualWorkshops. On July 9th and 10th, our good friend Chris Hansen will lead the two-day session Managing Worker Compensation, Employer's Liability and Employment Practices in the U.S. [:57] On July 23rd and 24th, we have Claims Management. Other dates for the Fall and Winter are available on the Virtual Workshops full calendar at RIMS.org/VirtualWorkshops. [1:10] Let's talk about prep courses for the RIMS-CRMP. RIMS will co-host the next two-day RIMS-CRMP Exam Prep session on July 18th and 19th with Parima. RIMS will host its own RIMS-CRMP Exam Prep on July 30th and 31st and on August 7th and 8th, a RIMS-CRMP Exam Prep along with Utah Valley University. [1:31] The next RIMS-CRMP-FED Exam Prep course will be hosted along with George Mason University on December 3rd through 5th, 2024. Links to these courses can be found on the Certification Page of RIMS.org and in this episode's show notes. [1:46] Registration is open for the 48th Annual Florida RIMS Educational Conference. It will be held from July 30th through August 3rd, 2024 in Naples, Florida. The link is in this episode's show notes. All RIMS Regional Conferences information can be found on the events page of RIMS.org. [2:07] Registration opened for the RIMS Canada Conference 2024, which will be held on October 6th through 9th in Vancouver. Visit RIMSCanadaConference.ca to register! [2:23] Every July, we like to kick off the Summer with a Mid-Year Risk Report from our friends in the RIMS Publications Department, RIMS Publications Director and Editor-in-Chief of Risk Management Magazine, Morgan O'Rourke, and the magazine's Senior Editor, Hilary Tuttle. [2:45] I thought it would be fun to hear what's shaking the landscape in risk management. Morgan and Hilary are the best in risk management reporting. We'll talk about risk management trends, some of their favorite topics to cover, and even some of the accolades that the magazine and website have won. [3:08] Hilary Tuttle and Morgan O'Rourke, welcome back to RIMScast! [3:26] RIMS Risk Management Magazine has won three design awards this year from the American Society of Business Publication Editors, known as the Azbee Awards. Congratulations to our friend, Art Director, Andrew Bass. [4:20] RIMS Risk Management Magazine is digital-first, publishing new articles weekly, sometimes a couple a week. It has quarterly digital-only issues and newsletters. The issues look like the former print edition but use technology in new ways to publish content. They are seeking contributions of articles from risk professionals. Contact them if you have a risk article to write! [6:27] The Q2 issue of RIMS Risk Management Magazine addresses the impact of AI on insurance underwriting. It covers geopolitical issues for the rest of the year. AI and geopolitics are dominant issues now. It also contains guidance on things like document retention policies for litigation and the uses of parametric insurance to address earthquake risk. [8:05] The issue presents news on the growing copyright infringement claims from the use of social media content and information on third-party risk management issues. [8:21] Russ Banham wrote an article in this issue about supply chains. Hilary also recently wrote content about shipping. There is a record low of ship losses but a notable increase in threats to shipping. Geopolitics, including the conflict between Israel and Gaza, and conflict in the Red Sea are driving the threats. The majority of cargo ships are being rerouted around Africa. [9:51] This rerouting affects supply chains greatly. It also affects the environment. By the end of 2023, after about two months of conflict, emissions were up 14%. Ships add 10 days of sailing time to go around Africa. The emergency infrastructure is strained for the route around Africa when ships that are built to stay in coastal waters are rerouted. [10:34] Somali pirates are back. International regulations on patrolling for piracy expired. Patrolling has been redirected to the Red Sea for the conflict there. Ships navigating the Horn of Africa cross through Somali waters. These factors provide opportunities to the pirates. Since December there have been several boardings. [12:38] “Ghost ships,” a fleet of unregistered ships, are shipping oil from Russia to countries that are still doing business with Russia. These are older boats that are poorly maintained that can't be insured and are likely to leak, break, or catch on fire in port. The costs are borne by local governments and property owners wherever the ship docks. [15:01] Hilary brings up the Captain Phillips movie, where the Somali pirates kept mentioning insurance payouts. [15:26] It's RIMS plug time! Webinars! Servpro will make their RIMS Webinars debut on August 8th with more details to be announced shortly. Register at RIMS.org/Webinars. Webinars are complimentary for RIMS members! [15:50] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston, Massachusetts. The agenda will be announced soon, as will a call for submissions for the ERM Award of Distinction. I'll have that link up soon on an upcoming episode. [16:09] Review your organization's ERM program, and if you feel it was successful and you have the numbers and the data to back it up, compile that information and get ready to submit your ERM program for the ERM Award of Distinction. [16:24] The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, through a collaboration with risk management and insurance educators across the United States and Canada. [16:40] The Spencer Educational Foundation's Risk Manager on Campus Program brings a practicing risk manager to a university to present and engage with students about the risk profession and the insurance industry for about one to three days. There is a grant program with an application deadline of June 30th. The link is in this episode's show notes. [17:06] Check out the sample application at that link. Risk Manager on Campus Grant Awardees are typically notified at the end of September. Apply by June 30th, 2024. On September 12th, 2024 we look forward to seeing you at the Spencer Funding Their Future Gala at The Cipriani 42nd Street in New York City. [17:31] Our recent guest from Episode 293, Lilian Vanvieldt-Gray, will be the honoree. Lilian is the Executive Vice President and Chief Diversity, Equity, and Inclusion Officer at Alliant Insurance Services. She will be honored for her valuable contributions to supporting the future of risk management and insurance. [17:55] That was a great episode, so after you finish this one, go back and listen to Episode 293! [18:01] Let's return to my interview with Morgan O'Rourke and Hilary Tuttle of the Azbee Award-winning RIMS Risk Management Magazine. [18:30] July is the start of severe weather seasons across the globe. The forecasts are terrible. The East Coast is facing a heat dome. It becomes an issue for businesses of protecting their workers. In a recent survey, 65% of small business owners said they plan heat safety measures to protect employees; 35% of small business owners have no plan for such measures. [19:24] There are some severe consequences if you have employees working outside without any consideration for their safety. OSHA has raised extreme heat safety as an enforcement priority. If you are in the 35% not planning or employee safety in the heat, reconsider your plan. [19:53] The Workers Compensation Research Institute recently did a study that found that the probability of work-related accidents increases by five to six percent over 90 degrees. The effect is strongest in the South. This relates to heat stroke but also to extreme heat's effects on cognitive function, reflexes, and reaction time. There is an increase in incidents like falling. [20:39] There is also a correlation between excessive heat and more significant injuries like traumatic injuries, dislocations, lacerations, and more. Some claims are a lot bigger. [21:27] Morgan notes some recommendations employers can follow for providing and enforcing planned breaks, water, and shade. They should have a thought-out process and strategy. If an employer sees obvious effects, they must get employees immediately out of harm's way into a colder place. If someone is confused or vomiting, get them medical attention immediately. [22:38] It's helpful to educate the workforce to know what symptoms to look out for in themselves and others, especially heat stroke symptoms that may not be obvious. This is a great mitigation option. [22:59] Employers can use technology to monitor people's temperature and the temperature of the environment where they work. This includes wearables. [23:31] Mitigation protocols apply both to extreme cold and extreme heat. Both can cause great harm. A sports drink is not all that is needed. [23:48] There is a new hurricane season outlook and infographic with the 2024 forecast on the Risk Management Magazine website. Hilary reviewed 10 detailed meteorological research studies and all of them predicted an above-average active season. [24:21] Some called it a hyperactive or supercharged storm season. People are expecting quite a lot of storms and worse storms, with a higher risk of making landfall this year. There are a lot of cautions out there. We've had 14 straight months of record-high ocean surface temperatures, and storms that form above warmer, deeper water tend to be worse. [25:00] Not only are the ocean surface temperatures above average, they are above average in a way mimicking the temperatures of the worst earlier hurricane seasons. Ocean temperatures are already as high as normal September ocean temperatures. About 95% of hurricanes happen in September and October in a normal year. [25:52] The second factor is we are shifting from El Niño to La Niña conditions. In La Niña conditions, the wind shear that would typically break up storms doesn't occur so storms are more severe. Justin notes even the water at the beach is warmer this year, from taking his family to the beach. Be prepared for hurricanes. [28:26] Hilary discusses gender-based bias in AI large language models. The models mimic human traits. Large language models are trained on human writings so they have the biases that humans have. It can pick resumes that match the employees you already have, which may be predominantly white men. At Amazon, AI systematically disadvantaged women applicants. [30:06] Scientists haven't figured out all of the reasons large language models make the choices they make. Even the use of pronouns in questionnaires changes how the answers are valued. Male-pronoun questionnaires valued achievement while female-pronoun questionnaires valued security. AI disadvantages the use of non-binary pronouns or statements on gender identity. [31:08] June is Pride Month. Is technology the next frontier of where we need to be conscious of inherent bias and how we actively fight that in the workplace? Look at technology with a grain of salt. If scientists can't tell why bias is in AI, don't assume you know why it's in there. Watch for it. [32:24] The year 2024 will have the most people voting in elections around the world ever. New leadership will come up with new standards. Change or uncertainty will lead to volatility. A rise in populist nationalism is happening in many countries, involving different trade dynamics. You should already have started to prepare for changes if you have international operations. [35:23] Morgan hopes that all the things we are preparing for this year don't happen. Risk managers hope none of the measures they put in place have to be enacted. The status quo is success but be prepared. Morgan says that from 2020 until now has just been tiring! [36:45] Hilary hopes for more interesting data breaches; she's tired of exposed S3 buckets, failures of basic MFA implementation, and people making dumb mistakes. She gets very excited about hefty SEC fines over cyber failures. She supports businesses learning one way or another. She says there has been a 12-fold increase in cyber disclosures in the first quarter of SEC filing. [38:08] Seeing progress there and seeing large fines translate into better risk management is exciting. Businesses are following the regulations. [39:12] Justin congratulates Morgan and Hilary on the Azbee wins. Any listener who wants to read more can go to RMMagazine.com. The special digital edition is for members only. It's another value of RIMS.org/membership. [39:50] Special thanks, again, to Morgan O'Rourke and Hilary Tuttle of RIMS Risk Management Magazine, for extending the dialog beyond the pages of RIMS Risk Management Magazine, which is now available at RMMagazine.com. Be sure to check out the Q2 issue. Members have the benefit of that fantastic page-flipping edition. [40:13] It's Plug Time! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [40:46] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate! Contact pd@rims.org for more information. [41:28] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [41:45] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [42:01] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [42:21] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: “Addressing Supply Chain Challenges Amid Rising Geopolitical Tensions” RISKWORLD 2025 will be in Chicago! May 4‒7 RIMS DEI Council Spencer Educational Foundation — Grants Page — Apply Through July 30. RIMS Canada Conference 2024 — Oct. 6‒9 | Registration is open! RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Virtual Workshops — Next Workshop with PARIMA July 18‒19, 2024! RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App Florida RIMS Annual Conference — July 30‒Aug. 3, 2024!Contribute to RIMS Risk Management Magazine Spencer Educational Foundation — Funding Their Future Gala 2024   RIMS Webinars: RIMS.org/Webinars   Upcoming Virtual Workshops: See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “On Risk Appetite and Tolerance” “Live Again from RISKWORLD 2024!” “Climate Disclosures with Jana Utter” “Supply and Bike Chains with Emily Buckley” “Kicking off the new year with RIMS CEO Gary LaBranche” “2023 Risk Year In Review with Morgan O'Rourke and Hilary Tuttle” “Navigating Shipping Risks in 2022 with Capt. Rahul Khanna” “Cybersecurity Reporting Updates with Hilary Tuttle of Risk Management Magazine”   Sponsored RIMScast Episodes: “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh (New!) “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — New interviews featuring RIMS Risk Management Honor Roll Inductee Mrunal Pandit!   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Morgan O'Rourke, RIMS Director Of Publications Hilary Tuttle, RIMS Risk Management Magazine Senior Editor Tweetables (Edited For Social Media Use): RIMS Risk Management Magazine is primarily digital-first, publishing new articles on a weekly basis, sometimes a couple a week. We are also doing quarterly digital-only issues. — Hilary Tuttle   A recent survey said that of small business owners, 65% said they are going to add heat safety measures to protect their employees; that means there are 35% that are not doing that and there are some pretty severe consequences of heat injuries through neglect. — Morgan O'Rourke   Scientists can't entirely figure out all of the reasons that some of these large language models make the biased choices they make. — Hilary Tuttle   I would hope that all the things we are preparing for this year don't happen; that hurricane season is not terrible, and the election season doesn't create all sorts of instability. Risk managers hope none of the measures they put in place have to be enacted. — Morgan O'Rourke    

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Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin Smulison interviews Mrunal Pandit of Tata Consumer Products about being the RIMS Risk Management Honor Roll Inductee 2024, having math in her DNA and how that relates to risk management and insurance, her role at Tata Consumer Products. They discuss how “once-in-a-lifetime” catastrophic flood events seem to be happening regularly, and how to proactively and prudently prepare for them. Mrunal tells how she developed Tata's risk framework playbook for natural catastrophes and how risk management is supported by Tata's philosophy of social responsibility.   Listen in to for experienced advice on proactively preparing your business to mitigate the risks of climate change. Key Takeaways: [:01] About RIMS and RIMScast. [:15] About this episode of RIMScast, coming to you from RIMS Headquarters in New York. I am excited to be joined by RIMS Risk Management Honor Roll Inductee for 2024 Mrunal Pandit of Tata Consumer Products. [:40] First, let's talk about RIMS Virtual Workshops. The full calendar of virtual workshops is at RIMS.org/VirtualWorkshops. On July 9th and 10th, our good friend Chris Hansen will lead the two-day session Managing Workers' Compensation, Employer's Liability and Employment Practices in the U.S. [58] On July 23rd and 24th, we have Claims Management. Other dates for the Fall and Winter are available on the Virtual Workshops full calendar at RIMS.org/VirtualWorkshops. [1:11] Let's talk about prep courses for the RIMS-CRMP. RIMS will co-host the next two-day RIMS-CRMP Exam Prep session with Parima on July 18th and 19th. RIMS will host its own RIMS-CRMP Exam Prep on July 30th and 31st and a RIMS-CRMP Exam Prep with Utah Valley University on August 7th and 8th. [1:32] The next RIMS-CRMP-FED Exam Prep course will be hosted along with George Mason University on December 3rd through 5th, 2024. Links to these courses can be found on the Certifications Page of RIMS.org and in this episode's show notes. [1:47] Registration is open for the 48th Annual Florida RIMS Educational Conference. It will be held from July 30th through August 3rd, 2024 in Naples, Florida. The link is in this episode's show notes. All RIMS Regional Conferences information can be found on the events page of RIMS.org. [2:08] Did you know that the RIMS Risk Management magazine Q2 2024 issue is available online? A link to the digital issue is in this episode's show notes. The new issue covers the impact of AI on insurance underwriting, geopolitical risks, ERM program tips, social media copyright claims, developments in parametric insurance, and more! [2:38] You can also head over to RMmagazine.com. [2:41] In next week's episode, we will have our mid-year update with RIMS Publications Director Morgan O'Rourke and Risk Management magazine Senior Editor, Hilary Tuttle. [2:56] My guest today is Mrunal Pandit. She is the Global Head of Insurance at Tata Consumer Products in India. She is the first person to hold that position at Tata. She has made some outstanding achievements in her role and that is why she was named the RIMS Risk Management Honor Roll Inductee for 2024. There is so much to discuss about her impact! [3:29] Her profile in RIMS Risk Management magazine's Awards Edition was a great read and we wanted to extend that, here on RIMScast. The link to the article is in this episode's show notes. [3:40] RIMS Risk Management Honor Roll Inductee for 2024, Mrunal Pandit, welcome to RIMScast! [4:07] It was a very happy moment for Mrunal and her family when she was awarded as the Risk Management Honor Roll Inductee for 2024. It represents a significant milestone in her professional career as an insurance and risk management professional and recognition for the work she has done so far. What better validation could she ask for than from RIMS? [5:25] Mrunal is a numbers person. She addresses the significant role of math in the risk profession, such as in decisions about retaining a risk or transferring it to insurance, based on a quoted premium. It's all numbers to Mrunal and factoring in the data is intriguing and exciting. She says she “speaks in numbers.” [6:31] The article, written by Russ Banham, is available in the Awards Edition of Risk Management magazine. A link is in this episode's show notes. [6:57] Mrunal calls risk management interesting and dynamic. The world's risk landscape is constantly changing, with global supply chain risks, geopolitical scenarios, and emerging risks like cyber. Challenges keep changing year after year, which keeps Mrunal on her toes and leads her to many learning opportunities. [7:28] Mrunal refers to Tata Consumer Products. When she started, it was a plantations company, then a beverage company, and now a fast-moving consumer goods (FMCG) company. This has added to the complexities of the risks, allowing Mrunal to implement the risk management framework prudently. She has found that to be gratifying. [8:03] The organization grew; with that, the risk complexity grew and Mrunal's knowledge as a risk manager grew. [8:36] Mrunal drinks Tetley Tea and a lot of the Indian-made Tata Tea, two of Tata's products. Tata Tea is a different blend from tea sold in the United States. The teas are blended for the geographic market. Mrunal recommends Justin try Masala chai or Mumbai chai teas. [9:30] Are these once-in-a-lifetime weather events that now happen frequently in India attributable to climate change? Mrunal says climate change has evolved from one of the ten most important risks to the first or second most important risk in India. It plays a significant role in Mrunal's risk management strategy today. [10:21] Climate change creates risks to manufacturing, storage, business operations, the supply chain, and business. It is prudent to take the necessary proactive steps to ensure that the overall losses due to climate change are reduced or mitigated. Climate change is becoming an integral part of every business risk. Every risk manager should view it very prudently. [11:38] Mrunal joined Tata Beverages, as it was called, in December 2017. They were proud of having few claims in most locations. A devastating flood in 2018 with many human casualties and much asset damage led Mrunal to build a disaster playbook for settling calamitous claims. [13:05] Tata now has a framework and playbook for what needs to be done before any natural catastrophe, including earthquake, floods, and cloudbursts, and what steps need to be taken before the catastrophe happens. Technology gives some warning time before most natural catastrophes. Tata sends notifications to the affected teams about what they need to do. [13:44] The playbook also covers what needs to be done at the time of the event, and post-catastrophe, if there are losses, the necessary steps for mitigating the risk and recovering prudently, step by step. [14:12] Mrunal talks about monsoon seasons. Before the monsoon season, Tata sends a detailed note to the affected geographic areas about monsoon preparedness and the “dos and don'ts.” Every year there are cloudbursts, which happen any time of year. Those are also captured in the disaster playbook. [15:32] Mrunal uses the RIMS Risk Maturity Model as an important tool in Tata's risk management. It helped her to understand what risks Tata needed to self-insure and what risks it needed to transfer to insurance. [16:58] Justin mentions an upcoming audio and possibly video series about the Five Pillars of the Risk Maturity Model. [17:30] Risk mitigation and disaster management are huge, going forward. Mrunal believes there are no geographic areas that will be spared the effects of climate change. We may see nothing is happening today, but tomorrow we don't know what will happen. With data analytics, AI is going to play a very significant role, telling us the data patterns, going forward. [18:02] It is prudent for us, as risk managers, to understand that we are going to have our businesses and operations, maybe not tomorrow but three or five years down the line, affected by flooding or another natural catastrophe that would hamper the business. [18:19] So it is prudent to inform our business that this is the trend, going forward. Necessary steps need to be taken from the business continuity perspective. It's a process to prepare for catastrophe in your geographies where you have a lot of operations. Come up with a business continuity plan. [19:06] It's RIMS plug time! Webinars! Servpro will make their RIMS Webinar debut on August 8th with more details to be announced shortly. Register at RIMS.org/Webinars. Webinars are complimentary for RIMS members! [19:28] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston, Massachusetts. The agenda will be announced soon, as will a call for submissions for the ERM Award of Distinction. I'll have that link up soon on an upcoming episode. [19:47] Review your organization's ERM program, and if you feel it was successful and you have the numbers and the data to back it up, compile that information and get ready to submit your ERM program for the ERM Award of Distinction. [20:02] The Spencer Educational Foundation's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, through a collaboration with risk management and insurance educators across the United States and Canada. This also applies to not-for-profit entities. [20:21] If this description applies to you, you should apply for a Spencer General Grant. The application deadline is July 30th, 2024. General Grant awardees are typically notified at the end of October. [20:39] Another great Spencer program is the Risk Manager on Campus Program, which brings a practicing risk manager to a university to present and engage with students about the risk profession and the insurance industry for about one to three days. There is a grant program with an application deadline of June 30th. The link is in this episode's show notes. [21:01] Check out the sample application at that link. Risk Manager on Campus Grant Awardees are typically notified at the end of September. Apply by June 30th, 2024. On September 12th, 2024 we look forward to seeing you at the Spencer Funding Their Future Gala at The Cipriani 42nd Street in New York City. [21:26] Our recent guest from Episode 293, Lilian Vanvieldt-Gray, will be the honoree. Lilian is the Executive Vice President and Chief Diversity, Equity, and Inclusion Officer at Alliant Insurance Services. She will be honored for her valuable contributions to supporting the future of risk management and insurance. [21:50] That was a great episode, so after you listen to this episode, go back and listen to Episode 293! [21:55] Back to my interview with RIMS RiIsk Management Honor Roll Inductee 2024, Mrunal Pandit!  [23:09] Tata has always given preference to its employees in taking care of them, concerning the death claims from catastrophic events, irrespective of the fact that they were insured or not, Tata ensured that the families were taken care of. The head of HR is quite involved in this assistance. Tata supports employees, even advising them on pension plans to sustain families. [24:38] Mrunal talks about ensuring that death claims are handled with care and respect. These are the people who have given a lot to the company. Tata takes care of the families when they need it the most. They push the insurers to pay the claim to the next of kin within 10 to 12 working days after the documents are given. [25:52] For a catastrophic event, Mrunal separates it into baskets: the claims for physical assets, covered by the property policy; human capital, covered by a policy and by trusts; students who were studying there were originally not covered, and the flood in 2018 happened before they were covered by insurance. Mrunal had told senior management there was a coverage gap. [27:14] Senior management paid attention and was receptive to Mrunal's points about a coverage gap. In risk management, the risk manager has to proactively understand the risks for the business and provide solutions ahead of the events. You also have to have empathy for the employees working for you. Tata values its employees as an integral part of the organization. [28:28] The empathy and philosophy of the organization require spending money to take care of employees. [28:57] Mrunal tells how she supported her proactive strategy and theory with numbers about the human capital and how death and disability trends in their industry and their organization could affect their business. This led to decisions by senior management about what to insure. [29:58] Mrunal has been in the insurance and risk management profession for almost two decades. She has no plans to retire as she still finds this field quite interesting. [30:34] Mrunal's last words to early risk management professionals: “Some of the professionals in my organization have told me, ‘Mrunal, insurance is an evergreen field. People, even after they retire, continue to keep on working, so there must be something interesting in this field.' I said, yes, absolutely!” [30:53] “Risk management today is much more complex. For the young professionals who love to look at data and who love numbers, these are exciting times! For those who want to learn how to tackle complex multi-phasic challenges, this is a great time. For those who look at risk management as a career and not just another job, there is no better period than now.” [31:28] “I alluded to cyberrisk, climate change, the changes in regulations worldwide, and conflicts between geographies. Each brings with it its own set of opportunities. For example,  technology has made a significant impact on asset mapping, tracking, valuations, weather modeling and forecasting, and setting up early warning systems, which we also use.”  [32:01] “These are the hard skills but there's also a softer side to it. In order to have a fulfilling career, we need to bear in mind that the work we do involves people and impacts people's lives as well. Focusing on the personal touch will help these early career professionals as they follow their respective journeys in the risk management field.” [32:30] Justin tells Mrunal, It has been such a pleasure to meet you and I'm so happy for all your success. Congratulations again on this wonderful achievement. I hope we have a chance to meet in person. Maybe you'll come to RISKWORLD 2025 in Chicago. Mrunal says Yes, and Chicago happens to be her husband's favorite place. He studied at the University of Illinois. [33:06] Special thanks, again, to RIMS Risk Management Honor Roll Inductee 2024, Mrunal Pandit. You can read her profile in the special Awards Edition of RIMS Risk Management magazine and learn more about her experience with the RIMS-CRMP through the RIMS-CRMP Stories feature available through RIMS.org. Links to both are in this episode's show notes. [33:30] It's Plug Time! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [34:05] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate! Contact pd@rims.org for more information. [33:50] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [35:08] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [35:25] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [35:47] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS-CRMP Stories — “Mrunal Pandit: RIMS 2024 Risk Management Honor Roll Inductee”Spencer Educational Foundation — Funding Their Future Gala 2024 RISKWORLD 2025 will be in Chicago! May 4‒7 RIMS DEI Council Spencer Educational Foundation — Grants Page — Apply Through July 30. Spencer Educational Foundation — Risk Manager on Campus Grant — Apply Through June 30 RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Virtual Workshops — Next Workshop with PARIMA July 18-19, 2024! RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App Florida RIMS Annual Conference — July 30‒Aug. 3, 2024!   RIMS Webinars: RIMS.org/Webinars   Upcoming Virtual Workshops: See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “RIMS 2024 Goodell Award Winner Eamonn Cunningham” “RIMS 2024 Rising Star Chelsea Andrusiak” “RIMS 2024 Risk Manager of the Year, Steve Robles” “Julie Bean, 2024 Heart of RIMS Award Winner”   Sponsored RIMScast Episodes: “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh (New!) “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — New interviews featuring RIMS Risk Management Honor Roll Inductee Mrunal Pandit and RIMS Treasurer Manny Padilla!   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Mrunal Pandit of Tata Consumer Products Tweetables (Edited For Social Media Use): This award represents a significant milestone in my career as an insurance and risk management professional. It's a recognition, I feel, by the global leaders and professionals in this field for the work I have done so far. — Mrunal Pandit   The organization grew; with that, the risk complexity grew and my knowledge as a risk manager grew. — Mrunal Pandit   It is prudent to take the necessary steps, proactively, to ensure that the overall losses due to climate change are reduced or mitigated. — Mrunal Pandit   The way the climate patterns are evolving worldwide, I would not say there is any geography that is spared; each and every location. Today we may see that there is nothing that's happening, but tomorrow we don't know what's going to happen. — Mrunal Pandit   We need to bear in mind that the work we do involves people and impacts people's lives as well. Focusing on the personal touch will help these early career professionals as they follow their respective journeys in the risk management field.. — Mrunal Pandit  

David Chance of ServPro of Athens “cleans up” on Chamber Chatter with the Keiblers     Aimee & Vicki Keibler/Chamber Chatter with the Keiblers Welcome to Chamber Chatter with the Keiblers, the podcast for real talk from Barrow County Chamber's business community. In each episode, Aimee & Vicki sit down with a new guest to get their […]

This whole season we have been talking about surrendering and the peace we can acquire from doing so. In the process of letting go in my own life, I've had to confront my habit of over-explaining.Are you with me, friend? You know when someone in your life drops the ball and you feel as if you need to equip them with more information so it won't happen again? Or they are misunderstanding you so you feel as if they need more from you to understand?Well, that just isn't it - at least not all the time. Letting others learn the lessons they're meant to learn is freeing and necessary for everyone involved.Let's chat, friend!Drop into my DMs https://www.instagram.com/nicolewalters so we can chat more about the process of surrendering.You can also WATCH this episode on Youtube at https://nicolewalters.com/youtubeGet the rest of the links and resources from this episode on the show notes at https://nicolewalters.com/episode424Episode Sponsors:SERVPRO can make any disaster like it never even happened. Contact your local SERVPRO today by visiting SERVPRO.com or call 1-800-SERVPRO.Head over to Nike.com today to shop the Nike Free Metcon 6.Use code NICOLE at checkout for 15% off your entire order at www.vionicshoes.com when you log into your account. 1 time use only.Visit love2play.com, use code NICOLE and claim 50 free spins.To learn more about therapy with NOCD, go to nocd.com and schedule a free 15-minute call with their team.Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

On this episode, Heather is so excited to tell you all how to rise and relax with her at sea on her cruise - Absolutely Knot! You know travel really gets her going, but she feels the shakedown coming from Italy. She also get s a voicemail from one of our favorite pod guests!Episode Sponsors:Download the Gametime app, create an account, and use code ABSOLUTELY for $20 off your first purchase.Contact your local SERVPRO today by visiting SERVPRO.com or call 1-800-SERVPRO.Visit DelolaLife.com to by Delola Cocktails now and use code absolutely for $5 off your first bottle.Get 50% off your first box of fresh, healthy food at TheFarmersDog.com/ABSOLUTELY. Plus you get FREE shipping.Buy your copy of this summer's hottest cookbook, What's Gaby Cooking: Grilling All the Things, here: https://bit.ly/WGCGrillingAllTheThingsTry AG1 and get a FREE 1-year supply of Vitamin D3+K2 and 5 free AG1 Travel Packs with your first subscription at drinkAG1.com/absolutely.Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

#702: Today we're sitting down with Mike Posner. Mike Posner's expansive, multi-platinum discography has earned him global recognition, and in 2019, Posner walked nearly 3,000 miles across North America in an effort to inspire people to challenge themselves, surviving a rattlesnake bite along the way. He then made it to the peak of Mount Everest in 2021, raising more than $250,000 for the Detroit Justice Center for his endeavor. Today, we discuss his career, how he got a record deal from Jay Z, and the thought behind his hit song, "I Took A Pill In Ibiza." He also discusses his journey with his mental health, finding solitude, walking across the USA, and climbing Mt. Everest. To connect with Mike Posner click HERE To connect with Lauryn Bosstick click HERE To connect with Michael Bosstick click HERE Read More on The Skinny Confidential HERE To Watch the Show click HERE For Detailed Show Notes visit TSCPODCAST.COM To Call the Him & Her Hotline call: 1-833-SKINNYS (754-6697) This episode is brought to you by The Skinny Confidential This episode is brought to you by Airsculpt Get $1000 off an Airsculpt procedure when you complete a consultation. Visit airsculpt.com/skinny to find out more. This episode is brought to you by Betterhelp BetterHelp is online therapy that offers video, phone, and even live chat-only therapy sessions. So you don't have to see anyone on camera if you don't want to. It's much more affordable than in-person therapy & you can be matched with a therapist in under 48 hours. Our listeners get 10% off their first month at betterhelp.com/skinny. This episode is brought to you by ServPro SERVPRO is the #1 choice in cleanup and restoration. Visit SERVPRO.com or call 1-800-SERVPRO today. This episode is brought to you by Just Thrive These days, stress seems to hit us from every possible angle in any environment at any time, day after day. Enter Just Calm - the breakthrough new stress and mood support formula from Just Thrive. Get 20% off a 90-day bottle of Just Thrive probiotic + Just Calm supplement at justthrivehealth.com with code SKINNY at checkout. This episode is brought to you by Squarespace From websites and online stores to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence and run your business. Go to squarespace.com/skinny for a free trial & use code SKINNY for 10% off your first purchase of a website domain. This episode is brought to you by OneSkin Get 15% Off OneSkin products by using code SKINNY at oneskin.co Produced by Dear Media

On this all new episode, Heather is BACK home in Atlanta after two weeks in Los Angeles. She gives a full recap of her time in Sunshine state and spills the tea from the comedy shows, after parties and more! She opens up about how her life has felt like a sprint and she just made it through the finish line, yet feels hungry for more. She also answers some of the best Absolutely Not's and Yes's we've had to date!Episode Sponsors:Download the Gametime app, create an account, and use code ABSOLUTELY for $20 off your first purchase.This episode is brought to you by BetterHelp. Give online therapy a try at betterhelp.com/ABSOLUTELY and get on your way to being your best self.SERVPRO can make any disaster like it never even happened. Contact your local SERVPRO today by visiting SERVPRO.com or call 1-800-SERVPRO.Go to Quince.com/absolutely for free shipping on your order and 365-day returns.Visit CBDistillery.com and use code ABSOLUTELY for 20% off.Try AG1 and get a FREE 1-year supply of Vitamin D3+K2 and 5 free AG1 Travel Packs with your first subscription at drinkAG1.com/absolutely.Produced by Dear MediaSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

#691: Today we're sitting down with Elena Cardone, entrepreneur, former actress and model, and female empowerment coach. Committed to revitalizing their societal value, Elena champions their empowerment, guiding them to recognize and embrace their inherent potential. Her dedication lies in steering women toward extraordinary achievements. Today we have a conversation surrounding success, overcoming struggles, and making it out on top. We also dive into family, how to build a strong marriage, and how to be the best support system for your family. To connect with Elena Cardone click HERE To connect with Lauryn Bosstick click HERE To connect with Michael Bosstick click HERE Read More on The Skinny Confidential HERE To Watch the Show click HERE For Detailed Show Notes visit TSCPODCAST.COM To Call the Him & Her Hotline call: 1-833-SKINNYS (754-6697) This episode is brought to you by The Skinny Confidential This episode is brought to you by AG1 If you want to take ownership of your health, it starts with AG1. Go to drinkAG1.com/SKINNY to get a free 1-year supply of Vitamin D3K2 AND 5 free AG1 Travel Packs with your first purchase. This episode is brought to you by Branch Basics The Branch Basics Premium Starter Kit will provide you with everything you need to replace all of your toxic cleaning products in your home. It's really a no-brainer. Go to branchbasics.com and use code SKINNY for 15% off their starter kit and free shipping. This episode is brought to you by Vegamour Give your hair the power of the little pink bottle. Visit vegamour.com/SKINNY and use code SKINNY at checkout to receive 20% off your first order. This episode is brought to you by SERVPRO SERVPRO is the #1 choice in cleanup and restoration. Visit SERVPRO.com or call 1-800-SERVPRO today. This episode is brought to you by Sun Bum Visit sunbum.com and use code SKINNY15 at checkout for 15% off your first purchase. This episode is brought to you by Nike Find your feel with Nike Bras & Leggings that deliver supportive flexibility and comfort for whatever your day brings. Shop now at nike.com/women Produced by Dear Media

02/07/24: Rory Jorgensen joins Joel Heitkamp in the KFGO studio to talk about his decision to run for West Fargo City Commission. He works for Servpro in commercial reconstruction and spent 25 years with the West Fargo Fire Department and was chief of the West Fargo Rural Fire Department before retiring from fire service in 2019.   Read more about Rory on the KFGO website. See omnystudio.com/listener for privacy information.

I'm thrilled to bring you today's episode of The Winners Paradigm. In this interview, I had the pleasure of speaking with Steele Gaumer, a dedicated production manager at Servpro. Steele's insights on personal development, leadership, and maintaining discipline were truly eye-opening. We delved into the impact of daily habits on personal and professional growth, and explored the power of consistency in all aspects of life. Steele and I also discussed the importance of physical fitness and leading by example in our roles. This conversation is packed with valuable takeaways, so be sure to tune in and gain insights on leadership, personal growth, and the transformative power of consistent daily habits. Timestamps: 00:00 Lead yourself before leading others, life experience. 05:18 75 Hard changed my life, increased discipline. 07:23 Overcame limitations, embraced kettlebell workouts and perseverance. 10:51 Personal growth benefits everyone around you, leadership. 12:59 Challenging oneself and maintaining consistency in life. 16:02 ADHD, distractions, fitness, and nutrition importance. 19:53 Parenting requires resilience, sleepless nights, and determination. 25:19 Challenging beliefs about success and entitlement. 27:39 Embracing change and leading by example. 29:48 Grateful and hopeful to stay connected, thanks. You'll Learn: How has personal development influenced Steele Gaumer's leadership style and approach to tasks? What role does discipline and daily habits play in both Alundas Havens and Steele Gaumer's personal and professional lives? How do Steele Gaumer and Alundas Havens prioritize their personal and family responsibilities while maintaining a high level of productivity and focus in their professional roles? How does the concept of leading by example impact leadership within a professional setting, as discussed by Steele Gaumer and Alundas Havens? Quote: "You can't lead others if you can't lead yourself. You don't have your life together, how do you expect the people that are working with and for you to do the same." — Steele Gaumer [00:01:59 → 00:02:04] Connect With Steele Gaumer https://www.instagram.com/steelegaumer/ Top Recommended Resources: 5 Easy Steps To Recalibrate Your Mindset DON'T FORGET TO SIGN UP FOR THE COMMUNITY: Click Here to join our Facebook group where we discuss how to recalibrate your mindset and how to share your healing journey while teaching others to do the same Thanks for Rocking With US! To share your thoughts: Leave a note in the comment section below. To help out the show: Leave a 5 Star Rating and honest review on Apple Podcast. Your ratings and  reviews really help and I read each one. Subscribe on Apple Podcast --- Support this podcast: https://podcasters.spotify.com/pod/show/thewinnersparadigm/support

I'm thrilled to bring you today's episode of The Winners Paradigm. In this interview, I had the pleasure of speaking with Steele Gaumer, a dedicated production manager at Servpro. Steele's insights on personal development, leadership, and maintaining discipline were truly eye-opening. We delved into the impact of daily habits on personal and professional growth, and explored the power of consistency in all aspects of life. Steele and I also discussed the importance of physical fitness and leading by example in our roles. This conversation is packed with valuable takeaways, so be sure to tune in and gain insights on leadership, personal growth, and the transformative power of consistent daily habits. Timestamps: 00:00 Lead yourself before leading others, life experience. 05:18 75 Hard changed my life, increased discipline. 07:23 Overcame limitations, embraced kettlebell workouts and perseverance. 10:51 Personal growth benefits everyone around you, leadership. 12:59 Challenging oneself and maintaining consistency in life. 16:02 ADHD, distractions, fitness, and nutrition importance. 19:53 Parenting requires resilience, sleepless nights, and determination. 25:19 Challenging beliefs about success and entitlement. 27:39 Embracing change and leading by example. 29:48 Grateful and hopeful to stay connected, thanks. You'll Learn: How has personal development influenced Steele Gaumer's leadership style and approach to tasks? What role does discipline and daily habits play in both Alundas Havens and Steele Gaumer's personal and professional lives? How do Steele Gaumer and Alundas Havens prioritize their personal and family responsibilities while maintaining a high level of productivity and focus in their professional roles? How does the concept of leading by example impact leadership within a professional setting, as discussed by Steele Gaumer and Alundas Havens? Quote: "You can't lead others if you can't lead yourself. You don't have your life together, how do you expect the people that are working with and for you to do the same." — Steele Gaumer [00:01:59 → 00:02:04] Connect With Steele Gaumer https://www.instagram.com/steelegaumer/ Top Recommended Resources: 5 Easy Steps To Recalibrate Your Mindset DON'T FORGET TO SIGN UP FOR THE COMMUNITY: Click Here to join our Facebook group where we discuss how to recalibrate your mindset and how to share your healing journey while teaching others to do the same Thanks for Rocking With US! To share your thoughts: Leave a note in the comment section below. To help out the show: Leave a 5 Star Rating and honest review on Apple Podcast. Your ratings and  reviews really help and I read each one. Subscribe on Apple Podcast --- Support this podcast: https://podcasters.spotify.com/pod/show/thewinnersparadigm/support

Working together to take over the family business can be challenging. This week we talk with Mac& Brittany Davenport who not only own a restoration company and a construction company. They are in the process of starting other businesses and expanding into other markets with the restoration company. Let's hear what's working and tips they want to share with you. Tune into #MWB to learn that and more about working with your spouse/partner not only at home but also at the office!    Links: http://audibletrial.com/BizMarried  https://www.marriedwithabusiness.net/

It remains to be seen if Niger and Gabon are throwing off French neocolonialism, only to be captured by U.S. imperialism. But in the meantime, they want their countries natural resources to benefit Africans. We speak to historian, political analyst and author Gerald Horne. And, 50 years after the U.S.-backed coup in Chile, organizers remember the role of the AFL-CIO in ushering in a fascist state that murdered Chilean union leaders. Plus Headlines: Protests outside the French embassy in DC. United Auto Workers have rejected a counteroffer by General Motors as part of ongoing negotiations to avoid a strike, authorized to begin on September 14. Huge private equity firms like Blackstone are both massive funders of fossil fuel projects, which cause climate disasters, and are also new investors or buyers of disaster cleanup companies such as Servpro. Five "Stop Cop City" demonstrators, including faith leaders, were arrested after chaining themselves to construction equipment. Chantal James covered a talk by the author of a new memoir that includes discussions with the Rev. Martin Luther King Jr. and Paul Robeson. 500 organizations across the U.S. and world have endorsed the September 17, 2023 March to End Fossils Fuels in New York City.  The show is made possible only by our volunteer energy, our resolve to keep the people's voices on the air, and by support from our listeners. In this new era of fake corporate news, we have to be and support our own media! Please click here or click on the Support-Donate tab on this website to subscribe for as little as $3 a month. We are so grateful for this small but growing amount of monthly crowdsource funding on Patreon. PATREON NOW HAS A ONE-TIME, ANNUAL DONATION FUNCTION! You can also give a one-time or recurring donation on PayPal. Thank you!

Frank and Rammer begin the show with some Cardinals conversation live from Tapawingo in Sunset Hills.

Since The Press Box is at the SERVPRO tournament benefiting Shriners Hospital, it's appropriate to have a former patient of Shriners Hospital in Jonathan Jordan join the show to talk some golf!

Join Brandon and I for our first "Owner Chat" shows where we interview an operator. Our first guest is Trish Wall. She and her husband Jim were Servpro Franchise of the Year recipients for 2022, and one of the fastest-growing Servpro operations in the United States. We talk about the head stories that often plague us as owners and leaders, as well as the huge demand on us to grow personally, in order to continue leading our people as the scale of our businesses grows. Trish is incredibly transparent and relatable. This show is one that you'll likely want to forward on to your other owner friends. - Chris Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don't forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don't leave it to chance, partner with Liftify and let them capture the feedback your team has earned. https://www.liftify.com/floodlight AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless. https://www.answerforce.com/floodlight C&R Magazine is the industry's oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere. https://candrmagazine.com Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business. 100% Tailored to each client Formal consulting sessions for owners and key leaders Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com Thank you partners! We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener's success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships. https://www.floodlightgrp.com/premier-partners

Get ready for a hilarious and heartwarming episode of "Wise_N_Nerdy" that's guaranteed to leave you in stitches! Join the gang as they kick off the show with an epic shoutout to the incredible Mike Woodard, setting the tone for a wild ride ahead. The question of the week is an absolute blast: "What song do you associate with a movie?" Get ready for some seriously entertaining answers that will make you rethink your entire movie playlist. But that's just the beginning! Hold on tight as Joe fearlessly slings the dice of fate, whisking us away into the whimsical realm of "Daddy tell me a story." This week's tales take us on a wild adventure through Joe's days at ServPro, featuring a dash of malicious compliance that will have you laughing out loud. But wait, there's more! With a roll of a 1, the gang dives into what they're currently nerding out about. From motorcycles to Mario and even an AI interview-built biography, they cover the entire spectrum of passion and excitement. It's a nerdy rollercoaster ride you won't want to miss. Just when you think the excitement couldn't get any better, the commercial break dance party explodes onto the scene, bringing irresistible beats and infectious energy. Get ready to bust a move in the comfort of your own home! And here comes the ultimate test of loyalty: "Let Daddy Decide." Will you side with the hosts or venture into the realms of hilarious misfortune? Choose wisely, or at least make the wrong choice and enjoy the laughs along the way! Brace yourselves for a nostalgic trip down memory lane as the dice guide us back to the roots of Pokémon Go. Prepare to discover if dirty hippy Eevee tattoos are a thing, thanks to one of the show's enthusiastic listeners. The results will have you laughing, cringing, and wanting to join in on the Pokémon Go frenzy! Of course, what would an episode of "Wise_N_Nerdy" be without the iconic Bad Dad jokes? Brace yourself for a series of groan-worthy puns that will leave you both rolling your eyes and secretly chuckling. It's the perfect way to wrap up this whirlwind of an episode. Remember, the folks at "Wise_N_Nerdy" may not be your fathers, but they will always be your daddies! So grab your favorite snacks, get comfy, and prepare for a laughter-filled adventure you won't soon forget. Tune in and join the fun, because this episode is an absolute gem! --- Send in a voice message: https://podcasters.spotify.com/pod/show/wise-n-nerdy/message

In this episode, Brandon and I are joined by Julie Roberts, a multi-market Servpro owner and public speaker. We get into her origin story, opening multiple Servpros with her husband Tony, and raising a family in the restoration biz. It's a great convo with a restoration owner. Let us know what you think of this show- we're considering interviewing more owners as a series of episodes. -Chris Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don't forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don't leave it to chance, partner with Liftify and let them capture the feedback your team has earned. https://www.liftify.com/floodlight C&R Magazine is the industry's oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere. https://candrmagazine.com Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business. 100% Tailored to each client Formal consulting sessions for owners and key leaders Full one-on-one access to the Floodlight team and their network of industry experts https://www.floodlightgrp.com Thank you partners! We love our listeners and want them to have access to the very best in tech and supporting service providers possible. We've vetted each of our partners and highly recommend all of them as key assets to help ensure our listener's success. As a way to honor our listeners, each of them has provided competitive DISCOUNTS. Simply click on the link below and take advantage of our ongoing partnerships. https://www.floodlightgrp.com/partners

Come join us today as we have Cory Sullins, Co Owner of two Servpro Franchises and former Tennessee football player join us. We talk a lot about owning a business, the highs and lows, and then the huge freeze that hit middle Tennessee on Christmas Day. We also talk a lot of ball from SEC football, Vols, Georgia, Bama, then we jump over to SEC baseball. Give Cory a ring at Servpro if you are in the Sumner county area and share/enjoy this episode! Thanks again to Cory for joining the show!

Welcome back to Season 2 of Elevating Brick and Mortar! The podcast about how operations and facilities drive brand performance. In this episode, we talk with Kenneth Jones, Director of Facilities at Heartland Dental. As a leading dental support organization, Heartland Dental provides administrative, clinical, and professional support to dentists, hygienists, and non-clinical teams so they can focus on delivering the highest quality dental care and experiences to the communities they serve. In this episode, Kenneth discusses tackling supply chain shortages, prioritizing the patient experience, and how he and his team are optimizing medtail. Guest Bio: Currently, Kenneth serves as the Director of Facilities at Heartland Dental and oversees the facility management teams. The team supports their existing offices with all related activities including facility repairs and maintenance. Kenneth joined Heartland Dental in May of 2015 as Project Coordination Manager after 13 years as owner of Servpro in Vincennes, IN. He also proudly served 23 years in the active and reserve component of the U.S. Army. While in the Army, Kenneth attained multiple military occupation specialties, including infantry, field artillery, and transportation, and attained the rank of First Sergeant prior to retirement in 2014.—Guest Quote“We keep these offices running. We keep them safe. And it's really telling that story that our team's goal is to keep this flywheel turning. Keep everybody going.” - Kenneth Jones Time Stamps(04:24) - Kenneth's military experience (09:48) - Heartland Dental's north star (16:48) - Preventative and proactive (26:34) - The Medtail standard (31:21) - Crazy stories in facilities (35:10) - Final thoughts —Sponsor:ServiceChannel brings you peace of mind through peak facilities performance.Rest easy knowing your locations are:Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Get to know us at Servicechannel.com—Links Connect with Kenneth Jones on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website 

Terry Beatley has long been involved in the pro-life movement. She speaks to pro-life groups around the country, and founded a ministry called "Hosea Initiative." Her new book is entitled "What If We've Been Wrong," and her message is strong for cause of life. This book is part of her promise to the repentant doctor who had helped pave the way for the abortion industry-that is, before he became a Christian. Her story is compelling. Tricia Starkey is a local business professional, helping the customers of SERVPRO - while also making a difference for several non-profits in Central Florida.