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APQC podcasts, bringing businesses the information they need to work smarter, faster, and with greater confidence.

American Productivity & Quality Center


    • Sep 19, 2023 LATEST EPISODE
    • every other week NEW EPISODES
    • 20m AVG DURATION
    • 202 EPISODES


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    Latest episodes from APQC Podcasts

    Creating an Internal Framework with MS Companies

    Play Episode Listen Later Sep 19, 2023 10:41


    In this episode, APQC's Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS Companies) to discuss how MS Companies went about creating and using their own process framework for their field work with manufacturing clients and concludes with three tips for organizations interested in developing their own process framework.

    Making Change Management Mindful (Part 4): How to Train and Engage Employees in the Change

    Play Episode Listen Later Sep 5, 2023 25:37


    This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 4 covers how to train and engage employees in the change.

    Making Change Management Mindful (Part 3): How to Effectively Communicate Change

    Play Episode Listen Later Aug 22, 2023 26:23


    This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 3 covers how to effectively communicate change.

    5 Essential Truths to Become a KM Powerhouse

    Play Episode Listen Later Aug 9, 2023 20:29


    In this podcast, Brittnee Dixon, a research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five key truths that can help you achieve success with your Knowledge Management program and transform it into a KM powerhouse.

    Making Change Management Mindful (Part 2): How to Manage Change

    Play Episode Listen Later Aug 8, 2023 12:31


    This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 2 covers how to manage change.

    Making Change Management Mindful (Part 1): Leading Change and Preventing Fatigue

    Play Episode Listen Later Jul 25, 2023 13:58


    This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 1 covers who guides organizations through change and how to prevent change saturation.

    A Portrait of Successful DEI

    Play Episode Listen Later Jun 8, 2023 14:12


    On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss what a utopian DEI program looks like and how to get your organization's DEI needle to move to that portrait of success.

    Can You Measure DEI?

    Play Episode Listen Later Jun 1, 2023 14:22


    On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured, and, if yes, what are key things organizations should be measuring for an effective DEI program.

    Trust and Transparency Are Key to DEI Commitment

    Play Episode Listen Later May 25, 2023 12:33


    On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss the best ways to get every employee engaged with and committed to DEI, starting with how to build trust across the organization.

    Optimizing Customer Service

    Play Episode Listen Later Oct 26, 2022 13:26


    In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share:  Why customer service matters now  Opportunities for greater alignment between strategy and measures  The changing role of customer service representatives  The future for automation and visibility  

    Understanding Productivity: Where Organizations Go Wrong with Employee Monitoring

    Play Episode Listen Later Oct 17, 2022 15:48


    The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result is the rise of productivity surveillance tools, which track how workers spend their time. This podcast explores common misconceptions about employee productivity, the potential downsides of surveillance software, and the impact on the workforce.

    How to Unlock the Power of Neurodiversity with LaTrina Collins-Craig

    Play Episode Listen Later Aug 22, 2022 29:52


    On this podcast, APQC's Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder C&C Wellness Center about neurodiversity and how to it can be that special ingredient that unlocks the answers to problems and drives innovation forward.

    Infusing Human Skills and Knowledge in Project Management with Ed Hoffman

    Play Episode Listen Later Aug 11, 2022 23:31


    On this podcast, APQC's Carla O'Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman's new book, The Smart Mission: NASA's Lessons for Managing Knowledge, People, and Projects, available on August 16, 2022.

    Practical, Tactical Steps for Building Knowledge Graphs with Sara Nash

    Play Episode Listen Later Jul 27, 2022 16:13


    On this podcast, APQC's Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge graphs. To learn more, check out these resources from Sara: How to Build a Knowledge Graph in Four Steps: The Roadmap from Metadata to AI  [Blog] What's the Difference Between an Ontology and a Knowledge Graph? [Blog] Knowledge AI: Content Recommender and Chatbot Powered by Auto-Tagging and an Enterprise Knowledge Graph [Case Study] Project and Expert Finder [Case Study]

    Moving Logistics Forward with Enrique Alvarez

    Play Episode Listen Later Jun 29, 2022 18:51


    On this podcast, APQC's Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in logistics. Check out Enrique's podcast, Logistics with Purpose, and get involved with the Leveraging Logistics for Ukraine campaign.  Subscribe to us on iTunes or wherever you get your podcasts!

    moving ukraine forward logistics alvarez vector global logistics apqc
    How to Get Started with Knowledge Graphs with Andy Fitzgerald

    Play Episode Listen Later Jun 21, 2022 34:53


    On this podcast, APQC's Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how organizations can get started with this powerful approach for improving user experiences. For another approachable discussion of knowledge graphs, Andy recommends the Content Strategy Insights podcast episode “Aaron Bradley: Knowledge Graph Strategy for Content.”  Subscribe to us on iTunes or wherever you get your podcasts!

    Understanding Knowledge Graphs with Juan Sequeda

    Play Episode Listen Later Jun 16, 2022 23:42


    On this podcast, APQC's Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process steps you need to bring this powerful technology into your own organization. Check out Juan's book, Designing and Building Enterprise Knowledge Graphs, his recent article for the Association for Computing Machinery, and his podcast, Catalog and Cocktails.   Subscribe to us on iTunes or wherever you get your podcasts!

    Tips for Conducting Good Research

    Play Episode Listen Later May 23, 2022 36:30


    Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic planning process.) In this podcast APQC's Holly Lyke-Ho-Gland, Lauren Trees, Andrea Stroud, and Ben Knoll discuss tips to ensure research projects are fit for purpose, make it easy to engage participants, and provide valuable insights for your research questions. Subscribe to us on iTunes or wherever you get your podcasts!

    Getting Knowledge Management Off the Ground with Jessica Malloy

    Play Episode Listen Later Apr 27, 2022 16:37


    On this podcast, APQC's Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by starting up knowledge management programs at three different organizations.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

    The Science of Emotional Intelligence

    Play Episode Listen Later Apr 25, 2022 19:50


    Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint podcast between APQC and BPMNestGen, APQC's Holly Lyke-Ho-Gland talks with Bill Benjamin, partner at the Institute for Health and Human Potential and a keynote speaker at APQC Process and Knowledge Management Conference, about the science of emotional intelligence and how BPM teams can leverage it for success in their work. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

    Do You Need a Fractional CFO? with Melissa Houston

    Play Episode Listen Later Apr 21, 2022 15:57


    On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Melissa Houston, financial strategist to CEOs and founder of the Business Society, about the benefits of fractional CFOs and how to find the right fractional CFO for your organization.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

    Make Sustainability Sustainable with Process

    Play Episode Listen Later Apr 20, 2022 19:26


    In this podcast APQC's Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can play in helping organizations achieve their sustainability goals. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas! 

    How Small Biz Finance Teams can Improve Cash Flow and Risk Mitigation with Melissa Houston

    Play Episode Listen Later Apr 19, 2022 16:29


    On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Melissa Houston, a financial strategist for CEOs and founder of the Business Society, about how small businesses and startups can improve cash flow and risk mitigation.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas! 

    Finance Needs to Get Real about Data Management with Dan French

    Play Episode Listen Later Apr 14, 2022 24:33


    On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about what finance data management really is and why it's so important to improve it.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

    Sparking Intrapreneurship with Alma Derricks

    Play Episode Listen Later Apr 13, 2022 35:41


    On this podcast, APQC's Mercy Harper talks with Alma Derricks about intrapreneurship. Alma Derricks, founder and managing partner of Rev, has created new ventures and customer strategies for an array of companies including Verizon, NBCU, Fox, Redbox, Blue Man Group, Mattel, Amazon, and Southwest Airlines; launched ground-breaking digital networks for Star Trek, Peanuts, and Dilbert; and held senior management positions at HBO, Paramount, El Rey Network, Deloitte, and Cirque du Soleil.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

    Tackling Process Improvement in Financial Management with Dan French

    Play Episode Listen Later Apr 12, 2022 15:42


    On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!     

    Focusing on Finance Talent with Dan French

    Play Episode Listen Later Apr 7, 2022 16:02


    On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about why finance professionals are focused on acquiring and upskilling talent in 2022.  Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

    Knowledge Management in Law with Greg Lambert

    Play Episode Listen Later Apr 6, 2022 27:49


    On this podcast, APQC's Mercy Harper talks with Greg Lambert, Chief Knowledge Services Officer at Jackson Walker, about the KM program at JW and evolution of KM in law.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

    texas register km jw knowledge management jackson walker greg lambert apqc
    Solving Business Problems with Process

    Play Episode Listen Later Apr 4, 2022 26:36


    In this podcast, APQC's Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate marketing at Endress + Hauser Group Service to talk about their experiences applying BPM to solve specific business problems. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas! 

    Aligning KM with Business Needs and Daily Work

    Play Episode Listen Later Mar 31, 2022 31:40


    In this podcast, APQC's Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at Elevations Credit Union, about how they align KM with business priorities and ensure that people see KM as supporting their work. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas! 

    Communicating the Role of AI with Stephen Carradini

    Play Episode Listen Later Mar 28, 2022 26:00


    On this podcast, APQC's Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, about how knowledge managers should approach and communicate about AI. Check out the article Stephen coauthored, Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching, available now in Business and Professional Communication Quarterly. Additional resources mentioned on this episode include AI Weirdness and the “HP Computers are Racist” video (and HP's response).   Subscribe to us on iTunes or wherever you get your podcasts!

    The Future of Remote/Hybrid Financial Management with Robert Bendetti

    Play Episode Listen Later Mar 23, 2022 15:13


    On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the future of remote and hybrid work within financial management.  Subscribe to us on iTunes or wherever you get your podcasts!

    Digging Into The Top Process Tools for 2022

    Play Episode Listen Later Mar 22, 2022 23:22


    To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their efforts in 2022. Let's unpack what they found. This podcast expands on Holly's published article Process Tools in 2022. Your hosts today are Holly-Lyke-Ho-Gland - principle research lead at APQC - and Lloyd Dugan - chief architect for BPMNextGen.com. Subscribe to us on iTunes or wherever you get your podcasts!

    Cash Flow Management Considerations for 2022 with Robert Bendetti

    Play Episode Listen Later Mar 21, 2022 16:34


    On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about strategies for improving cash flow management.   Subscribe to us on iTunes or wherever you get your podcasts!

    Riding the Supply Chain Hype Wave with Dave Applegate

    Play Episode Listen Later Mar 18, 2022 17:44


    On this podcast, APQC's Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and what he's learned from the people that use it.  Subscribe to us on iTunes or wherever you get your podcasts!

    Cyber Risk in Digital Supply Chains with DSCI

    Play Episode Listen Later Mar 16, 2022 13:03


    On this podcast, APQC's Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.  Subscribe to us on iTunes or wherever you get your podcasts!

    Process Journeys: A Conversation with Jose Castro

    Play Episode Listen Later Mar 15, 2022 15:09


    In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create long-term buy-in and momentum. Subscribe to us on iTunes or wherever you get your podcasts!

    Practical, Tactical, and Radical Knowledge Management with Stephanie Barnes

    Play Episode Listen Later Mar 14, 2022 17:30


    On this podcast, APQC's Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge Management. To learn more about Radical KM, check out Stephanie's website and her article in Business Information Review.  Subscribe to us on iTunes or wherever you get your podcasts!

    KM Success Secrets from Industry Veterans

    Play Episode Listen Later Mar 11, 2022 24:02


    It's a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons learned along the way. This podcasts highlights advice on developing, optimizing, and sustaining a KM program from: Juanita Coyle, CT1 KMSO, U.S. Navy Ian Pfaff, CKO, U.S. Army Training and Doctrine Command Michael Prevou, Deputy CKO, U.S. Army Training and Doctrine Command Kelly Souders, CT1 Program Director, U.S. Navy Carrier Team One Allison Wilkins, Knowledge Management Director, Prudential Subscribe to us on iTunes or wherever you get your podcasts!

    Business Considerations on Ukraine with Ronan O'Malley

    Play Episode Listen Later Mar 9, 2022 23:08


    On this podcast, APQC's Mercy Harper talks with Ronan O'Malley, Director of Programs at the World Affairs Council of Greater Houston, about what business leaders need to know about the invasion of Ukraine.   Subscribe to us on iTunes or wherever you get your podcasts!

    Being a Good Data Steward in Digital Supply Chain

    Play Episode Listen Later Mar 9, 2022 15:16


    On this podcast, APQC's Mercy Harper talks with Christopher G. Caine, President at the Center for Global Enterprise, about data stewardship and governance. This is the fourth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.  Subscribe to us on iTunes or wherever you get your podcasts!

    How Tacit Knowledge Drives Business Excellence with Nada El Gazzar

    Play Episode Listen Later Mar 8, 2022 15:47


    APQC's Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how understanding each employee's tacit knowledge improves business outcomes and the employee experience.  Subscribe to us on iTunes or wherever you get your podcasts!

    Tactics and Best Practices for Improving Internal UX with Bob Berry

    Play Episode Listen Later Mar 7, 2022 17:00


    APQC's Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about tactics and best practices for improving internal user experiences. For supporting guidance from Bob, visit his website.   Subscribe to us on iTunes or wherever you get your podcasts!

    The People Side of Supply Chain Digitalization with DSCI

    Play Episode Listen Later Mar 7, 2022 15:52


    On this podcast, APQC's Marisa Brown talks with Dave Kurz, Research Fellow at DSCI, about the people side of supply chain digitalization. This is the third episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. For more on digital supply chain leadership, check out Dave's book, Digital Supply Chain Leadership: Reshaping Talent and Organizations.  Subscribe to us on iTunes or wherever you get your podcasts!

    Strategic Considerations for Improving Internal UX with Bob Berry

    Play Episode Listen Later Feb 25, 2022 19:30


    APQC's Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about high-level strategies for improving internal user experiences. For supporting guidance from Bob, visit his website.   Subscribe to us on iTunes or wherever you get your podcasts!

    Taking a Bite-Sized Approach to Supply Chain Digitalization with DSCI

    Play Episode Listen Later Feb 23, 2022 14:00


    On this podcast, APQC's Mercy Harper talks with Craig Moss, Director of Data and Change Management at DSCI, about supply chain data problems and how to solve them. This is the second episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.  Subscribe to us on iTunes or wherever you get your podcasts!

    Achieving a Transparent & Regenerative Supply Chain with Anna Yona

    Play Episode Listen Later Feb 21, 2022 20:56


    APQC's Mercy Harper and Marisa Brown talk with Anna Yona, founder and CEO of Wildling Shoes, about how her company achieves transparency and sustainability through procurement, logistics, and more.  Subscribe to us on iTunes or wherever you get your podcasts!  

    The Supply Chain's Role in Tomorrow's Business Models with DSCI

    Play Episode Listen Later Feb 15, 2022 14:01


    On this podcast, APQC's Marisa Brown talks with Shawn Muma, Director of Supply Chain Innovation and Emerging Technologies at DSCI, about how organizations need to transform and the supply chain's role in getting there. This is the first episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.  Subscribe to us on iTunes or wherever you get your podcasts!

    How To Do Workplace Accessibility Better with Mariah Barber

    Play Episode Listen Later Feb 7, 2022 22:08


    On this podcast, APQC's Mercy Harper talks with Mariah Barber, founder of Invisible Strengths, about how organizations can take a more proactive and purposeful approach to accessibility. To learn more about Invisible Strengths, visit invisiblestrengths.com. To get involved with their app, visit their GoFundMe page.   Subscribe to us on iTunes or wherever you get your podcasts!

    Supply Chain for Pros and Average Joes - Reverse Logistics and Port Congestion

    Play Episode Listen Later Feb 4, 2022 17:30


    On this podcast, APQC's Marisa Brown and Carla O'Dell talk about the people and processes behind supply chain headlines. APQC wants to hear your thoughts on supply chain disruptions – click here to take our 10-minute, anonymous survey.   Subscribe to us on iTunes or wherever you get your podcasts!

    Understanding the Anti-Work Movement with Dr. Patricia Anderson

    Play Episode Listen Later Jan 28, 2022 22:32


    On this podcast, APQC's Mercy Harper and Elissa Tucker talk with Dr. Patricia Anderson, Professor at the Forbes School of Business and Technology, about the implications of the anti-work movement for HR professionals and other organizational leaders.   Subscribe to us on iTunes or wherever you get your podcasts!

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