APQC Podcasts

In this episode, APQC's Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS Companies) to discuss how MS Companies went about creating and using their own process framework for their field work with manufacturing clients and concludes with three tips for organizations interested in developing their own process framework.

This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 4 covers how to train and engage employees in the change.

This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 3 covers how to effectively communicate change.

In this podcast, Brittnee Dixon, a research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five key truths that can help you achieve success with your Knowledge Management program and transform it into a KM powerhouse.

This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 2 covers how to manage change.

This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 1 covers who guides organizations through change and how to prevent change saturation.

On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss what a utopian DEI program looks like and how to get your organization's DEI needle to move to that portrait of success.

On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured, and, if yes, what are key things organizations should be measuring for an effective DEI program.

On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss the best ways to get every employee engaged with and committed to DEI, starting with how to build trust across the organization.

In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share:  Why customer service matters now  Opportunities for greater alignment between strategy and measures  The changing role of customer service representatives  The future for automation and visibility  

The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result is the rise of productivity surveillance tools, which track how workers spend their time. This podcast explores common misconceptions about employee productivity, the potential downsides of surveillance software, and the impact on the workforce.

On this podcast, APQC's Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder C&C Wellness Center about neurodiversity and how to it can be that special ingredient that unlocks the answers to problems and drives innovation forward.

On this podcast, APQC's Carla O'Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman's new book, The Smart Mission: NASA's Lessons for Managing Knowledge, People, and Projects, available on August 16, 2022.

On this podcast, APQC's Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge graphs. To learn more, check out these resources from Sara: How to Build a Knowledge Graph in Four Steps: The Roadmap from Metadata to AI  [Blog] What's the Difference Between an Ontology and a Knowledge Graph? [Blog] Knowledge AI: Content Recommender and Chatbot Powered by Auto-Tagging and an Enterprise Knowledge Graph [Case Study] Project and Expert Finder [Case Study]

On this podcast, APQC's Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in logistics. Check out Enrique's podcast, Logistics with Purpose, and get involved with the Leveraging Logistics for Ukraine campaign.  Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how organizations can get started with this powerful approach for improving user experiences. For another approachable discussion of knowledge graphs, Andy recommends the Content Strategy Insights podcast episode “Aaron Bradley: Knowledge Graph Strategy for Content.”  Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process steps you need to bring this powerful technology into your own organization. Check out Juan's book, Designing and Building Enterprise Knowledge Graphs, his recent article for the Association for Computing Machinery, and his podcast, Catalog and Cocktails.   Subscribe to us on iTunes or wherever you get your podcasts!

Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic planning process.) In this podcast APQC's Holly Lyke-Ho-Gland, Lauren Trees, Andrea Stroud, and Ben Knoll discuss tips to ensure research projects are fit for purpose, make it easy to engage participants, and provide valuable insights for your research questions. Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by starting up knowledge management programs at three different organizations.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint podcast between APQC and BPMNestGen, APQC's Holly Lyke-Ho-Gland talks with Bill Benjamin, partner at the Institute for Health and Human Potential and a keynote speaker at APQC Process and Knowledge Management Conference, about the science of emotional intelligence and how BPM teams can leverage it for success in their work. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Melissa Houston, financial strategist to CEOs and founder of the Business Society, about the benefits of fractional CFOs and how to find the right fractional CFO for your organization.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

In this podcast APQC's Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can play in helping organizations achieve their sustainability goals. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas! 

On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Melissa Houston, a financial strategist for CEOs and founder of the Business Society, about how small businesses and startups can improve cash flow and risk mitigation.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas! 

On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about what finance data management really is and why it's so important to improve it.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

On this podcast, APQC's Mercy Harper talks with Alma Derricks about intrapreneurship. Alma Derricks, founder and managing partner of Rev, has created new ventures and customer strategies for an array of companies including Verizon, NBCU, Fox, Redbox, Blue Man Group, Mattel, Amazon, and Southwest Airlines; launched ground-breaking digital networks for Star Trek, Peanuts, and Dilbert; and held senior management positions at HBO, Paramount, El Rey Network, Deloitte, and Cirque du Soleil.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!     

On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about why finance professionals are focused on acquiring and upskilling talent in 2022.  Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

On this podcast, APQC's Mercy Harper talks with Greg Lambert, Chief Knowledge Services Officer at Jackson Walker, about the KM program at JW and evolution of KM in law.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!   

In this podcast, APQC's Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate marketing at Endress + Hauser Group Service to talk about their experiences applying BPM to solve specific business problems. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas! 

In this podcast, APQC's Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at Elevations Credit Union, about how they align KM with business priorities and ensure that people see KM as supporting their work. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas! 

On this podcast, APQC's Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, about how knowledge managers should approach and communicate about AI. Check out the article Stephen coauthored, Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching, available now in Business and Professional Communication Quarterly. Additional resources mentioned on this episode include AI Weirdness and the “HP Computers are Racist” video (and HP's response).   Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the future of remote and hybrid work within financial management.  Subscribe to us on iTunes or wherever you get your podcasts!

To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their efforts in 2022. Let's unpack what they found. This podcast expands on Holly's published article Process Tools in 2022. Your hosts today are Holly-Lyke-Ho-Gland - principle research lead at APQC - and Lloyd Dugan - chief architect for BPMNextGen.com. Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about strategies for improving cash flow management.   Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and what he's learned from the people that use it.  Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.  Subscribe to us on iTunes or wherever you get your podcasts!

In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create long-term buy-in and momentum. Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge Management. To learn more about Radical KM, check out Stephanie's website and her article in Business Information Review.  Subscribe to us on iTunes or wherever you get your podcasts!

It's a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons learned along the way. This podcasts highlights advice on developing, optimizing, and sustaining a KM program from: Juanita Coyle, CT1 KMSO, U.S. Navy Ian Pfaff, CKO, U.S. Army Training and Doctrine Command Michael Prevou, Deputy CKO, U.S. Army Training and Doctrine Command Kelly Souders, CT1 Program Director, U.S. Navy Carrier Team One Allison Wilkins, Knowledge Management Director, Prudential Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper talks with Ronan O'Malley, Director of Programs at the World Affairs Council of Greater Houston, about what business leaders need to know about the invasion of Ukraine.   Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper talks with Christopher G. Caine, President at the Center for Global Enterprise, about data stewardship and governance. This is the fourth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.  Subscribe to us on iTunes or wherever you get your podcasts!

APQC's Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how understanding each employee's tacit knowledge improves business outcomes and the employee experience.  Subscribe to us on iTunes or wherever you get your podcasts!

APQC's Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about tactics and best practices for improving internal user experiences. For supporting guidance from Bob, visit his website.   Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Marisa Brown talks with Dave Kurz, Research Fellow at DSCI, about the people side of supply chain digitalization. This is the third episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. For more on digital supply chain leadership, check out Dave's book, Digital Supply Chain Leadership: Reshaping Talent and Organizations.  Subscribe to us on iTunes or wherever you get your podcasts!

APQC's Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about high-level strategies for improving internal user experiences. For supporting guidance from Bob, visit his website.   Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper talks with Craig Moss, Director of Data and Change Management at DSCI, about supply chain data problems and how to solve them. This is the second episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.  Subscribe to us on iTunes or wherever you get your podcasts!

APQC's Mercy Harper and Marisa Brown talk with Anna Yona, founder and CEO of Wildling Shoes, about how her company achieves transparency and sustainability through procurement, logistics, and more.  Subscribe to us on iTunes or wherever you get your podcasts!  

On this podcast, APQC's Marisa Brown talks with Shawn Muma, Director of Supply Chain Innovation and Emerging Technologies at DSCI, about how organizations need to transform and the supply chain's role in getting there. This is the first episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.  Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper talks with Mariah Barber, founder of Invisible Strengths, about how organizations can take a more proactive and purposeful approach to accessibility. To learn more about Invisible Strengths, visit invisiblestrengths.com. To get involved with their app, visit their GoFundMe page.   Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Marisa Brown and Carla O'Dell talk about the people and processes behind supply chain headlines. APQC wants to hear your thoughts on supply chain disruptions – click here to take our 10-minute, anonymous survey.   Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC's Mercy Harper and Elissa Tucker talk with Dr. Patricia Anderson, Professor at the Forbes School of Business and Technology, about the implications of the anti-work movement for HR professionals and other organizational leaders.   Subscribe to us on iTunes or wherever you get your podcasts!