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Welcome to Strategy Skills episode 525, an interview with the authors of The ROI of Thought Leadership: Calculating the Value that Sets Organizations Apart, Cindy Anderson and Anthony Marshall. In this episode, Cindy and Anthony discuss how their work at IBM shaped their understanding of thought leadership's value in building client relationships and explain the quantifiable benefits of thought leadership. They also address how AI is impacting thought leadership creation and consumption, and the distinction between thought leadership and sales content. They stress the need for independent, data-driven content to build trust and relationships, not for direct sales. Their insights stem from decades of combined experience at organizations like the Project Management Institute and IBM's Institute for Business Value. Cindy Anderson is the Chief Marketing Officer/Global Lead for Engagement & Eminence at the IBM Institute for Business Value. Anthony Marshall is the Chair of the Board of Advisors for The Global Thought Leadership Institute at APQC and the Senior Research Director of thought leadership at the IBM Institute for Business Value. Get The ROI of Thought Leadership here: https://rb.gy/3vv7wm Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo
What's Your Baseline? Enterprise Architecture & Business Process Management Demystified
This is another What's Your Baseline? Shorts episode and we are following up with the guest from our last episode, Moritz Berger. Moritz took the APQC Process Classification Framework and imported it into "The Brain" to visualize the breakdown and connectivity of processes to each other. Since this Shorts consists mostly of a demonstration, you might want to watch at it on Spotify, YouTube, or on our website at whatsyourbaseline.com/shorts10. And if you like to click through the Brain for yourself, please go here: https://bra.in/3qzgr6. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.
What's Your Baseline? Enterprise Architecture & Business Process Management Demystified
We spoke about frameworks and reference content as accelerators in a previous episode (listen here), but one of those is pretty popular here in North America, so that we have a deeper look into the APQC Process Classification Framework today. We are talking with Moritz Berger about the ins-and-outs of APQC, and will extend this conversation with another What's Your Baseline Shorts in a week from now (WYB Shorts 10). Moritz is a senior leader with credentials in technology strategy, management consulting, sales, business development, marketing, and enterprise architecture. He has 20+ years of global industry experience including AWS, KPMG, and Microsoft and is a trusted advisor to Fortune 500 organizations. In this episode of the podcast we are talking about: Moritz' background What is APQC and the PCF? What is the structure and what is included? Who is the framework for and which use cases can be covered? What are the benefits of using a structure like the PCF? How to get started? Considerations and lessons learned If you like to connect with Moritz, reach out to him via LinkedIh here: https://www.linkedin.com/in/moritzberger/. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.
In this episode, APQC's Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS Companies) to discuss how MS Companies went about creating and using their own process framework for their field work with manufacturing clients and concludes with three tips for organizations interested in developing their own process framework.
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 4 covers how to train and engage employees in the change.
This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 3 covers how to effectively communicate change.
In this podcast, Brittnee Dixon, a research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five key truths that can help you achieve success with your Knowledge Management program and transform it into a KM powerhouse.
This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 2 covers how to manage change.
This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 1 covers who guides organizations through change and how to prevent change saturation.
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss what a utopian DEI program looks like and how to get your organization's DEI needle to move to that portrait of success.
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured, and, if yes, what are key things organizations should be measuring for an effective DEI program.
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss the best ways to get every employee engaged with and committed to DEI, starting with how to build trust across the organization.
In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share: Why customer service matters now Opportunities for greater alignment between strategy and measures The changing role of customer service representatives The future for automation and visibility
On this podcast, APQC's Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder C&C Wellness Center about neurodiversity and how to it can be that special ingredient that unlocks the answers to problems and drives innovation forward.
On this podcast, APQC's Carla O'Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman's new book, The Smart Mission: NASA's Lessons for Managing Knowledge, People, and Projects, available on August 16, 2022.
On this podcast, APQC's Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge graphs. To learn more, check out these resources from Sara: How to Build a Knowledge Graph in Four Steps: The Roadmap from Metadata to AI [Blog] What's the Difference Between an Ontology and a Knowledge Graph? [Blog] Knowledge AI: Content Recommender and Chatbot Powered by Auto-Tagging and an Enterprise Knowledge Graph [Case Study] Project and Expert Finder [Case Study]
On this podcast, APQC's Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in logistics. Check out Enrique's podcast, Logistics with Purpose, and get involved with the Leveraging Logistics for Ukraine campaign. Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how organizations can get started with this powerful approach for improving user experiences. For another approachable discussion of knowledge graphs, Andy recommends the Content Strategy Insights podcast episode “Aaron Bradley: Knowledge Graph Strategy for Content.” Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process steps you need to bring this powerful technology into your own organization. Check out Juan's book, Designing and Building Enterprise Knowledge Graphs, his recent article for the Association for Computing Machinery, and his podcast, Catalog and Cocktails. Subscribe to us on iTunes or wherever you get your podcasts!
Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic planning process.) In this podcast APQC's Holly Lyke-Ho-Gland, Lauren Trees, Andrea Stroud, and Ben Knoll discuss tips to ensure research projects are fit for purpose, make it easy to engage participants, and provide valuable insights for your research questions. Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by starting up knowledge management programs at three different organizations. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint podcast between APQC and BPMNestGen, APQC's Holly Lyke-Ho-Gland talks with Bill Benjamin, partner at the Institute for Health and Human Potential and a keynote speaker at APQC Process and Knowledge Management Conference, about the science of emotional intelligence and how BPM teams can leverage it for success in their work. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Melissa Houston, financial strategist to CEOs and founder of the Business Society, about the benefits of fractional CFOs and how to find the right fractional CFO for your organization. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
In this podcast APQC's Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can play in helping organizations achieve their sustainability goals. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Melissa Houston, a financial strategist for CEOs and founder of the Business Society, about how small businesses and startups can improve cash flow and risk mitigation. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about what finance data management really is and why it's so important to improve it. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC's Mercy Harper talks with Alma Derricks about intrapreneurship. Alma Derricks, founder and managing partner of Rev, has created new ventures and customer strategies for an array of companies including Verizon, NBCU, Fox, Redbox, Blue Man Group, Mattel, Amazon, and Southwest Airlines; launched ground-breaking digital networks for Star Trek, Peanuts, and Dilbert; and held senior management positions at HBO, Paramount, El Rey Network, Deloitte, and Cirque du Soleil. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about why finance professionals are focused on acquiring and upskilling talent in 2022. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC's Mercy Harper talks with Greg Lambert, Chief Knowledge Services Officer at Jackson Walker, about the KM program at JW and evolution of KM in law. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
In this podcast, APQC's Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate marketing at Endress + Hauser Group Service to talk about their experiences applying BPM to solve specific business problems. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
In this podcast, APQC's Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at Elevations Credit Union, about how they align KM with business priorities and ensure that people see KM as supporting their work. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management Conference on May 11 and 12 in Houston, Texas!
On this podcast, APQC's Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, about how knowledge managers should approach and communicate about AI. Check out the article Stephen coauthored, Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching, available now in Business and Professional Communication Quarterly. Additional resources mentioned on this episode include AI Weirdness and the “HP Computers are Racist” video (and HP's response). Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the future of remote and hybrid work within financial management. Subscribe to us on iTunes or wherever you get your podcasts!
To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their efforts in 2022. Let's unpack what they found. This podcast expands on Holly's published article Process Tools in 2022. Your hosts today are Holly-Lyke-Ho-Gland - principle research lead at APQC - and Lloyd Dugan - chief architect for BPMNextGen.com. Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about strategies for improving cash flow management. Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and what he's learned from the people that use it. Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. Subscribe to us on iTunes or wherever you get your podcasts!
In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create long-term buy-in and momentum. Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge Management. To learn more about Radical KM, check out Stephanie's website and her article in Business Information Review. Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Mercy Harper talks with Ronan O'Malley, Director of Programs at the World Affairs Council of Greater Houston, about what business leaders need to know about the invasion of Ukraine. Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Mercy Harper talks with Christopher G. Caine, President at the Center for Global Enterprise, about data stewardship and governance. This is the fourth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. Subscribe to us on iTunes or wherever you get your podcasts!
APQC's Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how understanding each employee's tacit knowledge improves business outcomes and the employee experience. Subscribe to us on iTunes or wherever you get your podcasts!
APQC's Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about tactics and best practices for improving internal user experiences. For supporting guidance from Bob, visit his website. Subscribe to us on iTunes or wherever you get your podcasts!
On this podcast, APQC's Marisa Brown talks with Dave Kurz, Research Fellow at DSCI, about the people side of supply chain digitalization. This is the third episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. For more on digital supply chain leadership, check out Dave's book, Digital Supply Chain Leadership: Reshaping Talent and Organizations. Subscribe to us on iTunes or wherever you get your podcasts!
Guests on the KM Lobby Ian Rodwell Ian works with Linklaters' key clients on a range of knowledge and learning initiatives. He delivers guidance, workshops and masterclasses globally on knowledge exploitation, collaboration, high-performing teams, creativity, the role of trust, virtual working and motivational leadership. He is also an experienced coach and a member of the Linklaters training faculty. Ian joined Linklaters in 1992, originally working in their Real Estate Department where he helped set-up the group's first knowhow system. He then ran an Information Unit providing research and analysis services to 260 lawyers and business development practitioners in the firm's mainstream corporate practice. A regular speaker at conferences and events, Ian is a doctoral researcher at City University, London and has supported the Guildhall School of Music and Drama on a workshop that looks at business collaboration via the lens of a jazz ensemble. He also authored Knowledge to Action – a report that looks at how effective KM practices can help in-house legal teams add value to the wider business. Vishal Agnihotri Vishal Agnihotri has held operational, consulting and leadership roles for over 20 years in enterprise Knowledge Management spanning business research, knowledge technology implementation, training and adoption, and knowledge process outsourcing (KPO). Prior to joining Hinshaw as its first Chief Knowledge Officer, she was the Chief Knowledge Officer at Akerman LLP. Earlier, she led Knowledge Management groups at two Big 4 consulting firms, KPMG and E&Y. Her focus is to equip practitioners with enabling services, tools and insights. Vishal started her career in Knowledge Management at a boutique research and advisory firm which supported Fortune 500 clients with market perspective that informed and provoked their new product development, new market entry, strategic growth and innovation efforts. Vishal holds an MBA from the University of Leicester (UK). She frequently speaks on Knowledge Management in the professional services firm, and her audiences have included podcast listeners of Technically Legal, The Geek in Review and the Modern Lawyer and conference attendees at ILTA, AALL, the World Bank KM Forum, the Lex Mundi Roundtables, the Ark Group Knowledge Management in the Legal Profession Conferences, Ark Group Law Libraries Conferences, APQC, E2, IABC's Intranet Global Forum, Digital Workplace Group, and the EY Human Capital Conference. Evan Shenkman Evan Shenkman is the Chief Knowledge and Innovation Officer at Fisher Phillips, an AMLAW 200 labor and employment law firm with 36 offices across the United States, where he leads the firm's Knowledge Management, Innovation, and Library functions. Constantly at the forefront of change in the legal profession, Evan was named to the 2021 Fastcase 50 List, recognizing “50 of the smartest, most courageous, innovators, techies, visionaries, and leaders in the law,” and he received the 2020 Legal Innovator of the Year Award, recognizing his team's numerous innovations during the coronavirus pandemic. At Fisher Phillips, Evan's responsibilities include harnessing the power of knowledge, A.I., and data analytics to the benefit of firm attorneys and clients; creating processes, practices, and software to allow firm attorneys to work smarter, faster, and more in sync; creating internal and client-facing collaborative tools; and introducing innovative technologies and approaches to help firm attorneys and clients thrive in the modern workplace. A frequent author, presenter, and podcast guest in the KM and Innovation space, Evan has been featured in The American Lawyer, the ABA Journal, Law.com, the AALL Spectrum, The Modern Lawyer Podcast, LiteraTV, and the Reinventing Professionals podcast, among others. Before entering the KM field in 2011, Evan was an AV-rated employment litigator for a decade.
The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But when you zoom in on the processes at play, things start to get a lot more complicated. Between the product and payment comes a combination of transactional and higher-value activities, customer-facing opportunities and critical organizational handoffs — a complex process better known as the order-to-cash (O2C) cycle. In Episode 9 of Esker On Air, host Scott Leahy talks with Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, to shed some light on what the O2C cycle is, how it works, and how business leaders can optimize and capitalize on it. Listen to the new episode to get answers to important questions like: · Why should you be paying attention to the O2C cycle right now? · Where do you start when it comes to optimizing O2C processes? · What tools and technologies can help get the most value out of your O2C processes? · How has the pandemic affected O2C optimization?
Responsibilities and considerations to planing the ultimate exit strategy. Consider the lifelong effort of creating and curating content and knowledge only to not plan for the final consideration of it. ___________________________ Stan Garfield is a knowledge management author, speaker, and community leader based in Northville, Michigan. He has worked in the field of knowledge management for 23 years. Stan spent 8 years at Deloitte leading communities and enterprise social networking. Prior to that, he spent 25 years at HP, Compaq, and Digital Equipment Corporation. Stan launched Digital's first knowledge management program in 1996, helped develop the corporate KM strategy for Compaq, and led the Worldwide Consulting & Integration Knowledge Management Program for HP. He also worked for PricewaterhouseCoopers, St. Louis University School of Medicine, and Washington University School of Medicine. Stan holds a BS in Applied Mathematics and Computer Science from Washington University in St. Louis. He leads the SIKM Leaders Community with 800 members globally, and is invited to present at numerous conferences, including KMWorld, APQC, and SLA. Stan has published over 600 articles on leadership, innovation, knowledge management, communities of practice, enterprise social networks, and social media. Books • Implementing a Successful KM Program (2007) • Successful Knowledge Leadership: Principles and Practice (2013), Chapter 5: The Modern Knowledge Leader: A Results-Oriented Approach • Gaining Buy-in for KM (2014), Chapter 2: Obtaining support for KM: The ten commitments • Measuring the ROI of Knowledge Management (2016), 2nd Edition, Chapter 7: The case against ROI for knowledge management • Proven Practices for Promoting a Knowledge Management Program (2017) • Knowledge Management Matters: Words of Wisdom from Leading Practitioners (2018), Chapter 6: Communities Manifesto • Handbook of Community Management: A Guide to Leading Communities of Practice (to be published 2020) Content • Knowledge Management Site: http://sites.google.com /site/stangarfield/ • LinkedIn Profile: http://www.linkedin.com/in/stangarfield/ • Twitter Feed: http://twitter.com/stangarfield _____________________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/
Responsibilities and considerations to planing the ultimate exit strategy. Consider the lifelong effort of creating and curating content and knowledge only to not plan for the final consideration of it. ___________________________ Stan Garfield is a knowledge management author, speaker, and community leader based in Northville, Michigan. He has worked in the field of knowledge management for 23 years. Stan spent 8 years at Deloitte leading communities and enterprise social networking. Prior to that, he spent 25 years at HP, Compaq, and Digital Equipment Corporation. Stan launched Digital's first knowledge management program in 1996, helped develop the corporate KM strategy for Compaq, and led the Worldwide Consulting & Integration Knowledge Management Program for HP. He also worked for PricewaterhouseCoopers, St. Louis University School of Medicine, and Washington University School of Medicine. Stan holds a BS in Applied Mathematics and Computer Science from Washington University in St. Louis. He leads the SIKM Leaders Community with 800 members globally, and is invited to present at numerous conferences, including KMWorld, APQC, and SLA. Stan has published over 600 articles on leadership, innovation, knowledge management, communities of practice, enterprise social networks, and social media. Books • Implementing a Successful KM Program (2007) • Successful Knowledge Leadership: Principles and Practice (2013), Chapter 5: The Modern Knowledge Leader: A Results-Oriented Approach • Gaining Buy-in for KM (2014), Chapter 2: Obtaining support for KM: The ten commitments • Measuring the ROI of Knowledge Management (2016), 2nd Edition, Chapter 7: The case against ROI for knowledge management • Proven Practices for Promoting a Knowledge Management Program (2017) • Knowledge Management Matters: Words of Wisdom from Leading Practitioners (2018), Chapter 6: Communities Manifesto • Handbook of Community Management: A Guide to Leading Communities of Practice (to be published 2020) Content • Knowledge Management Site: http://sites.google.com /site/stangarfield/ • LinkedIn Profile: http://www.linkedin.com/in/stangarfield/ • Twitter Feed: http://twitter.com/stangarfield _____________________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/
What is the best way forward for people and organizations to build trust and knowledge asset building? Jim tells us what matters the most to a KM culture. This was recorded 05 Mar 2019. Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because you Need to Know. It is part of the mission to educate and bring awareness around knowledge management. pioneer-ks.org/ ------------------------------------------------------------------------------------------------- Jim Lee is the principal consultant of LCG Partners, an operations excellence consultancy specializing in the integration of knowledge management strategies and techniques with quality, project, and process improvement methodologies. With this focus, organizations are able to learn how to conduct and maintain their own capabilities long after engagements are completed. Recently, he was the Sr. Vice-President and Knowledge Management Director at Fulton Financial Corporation, the holding company of a $20-billion bank system with more than 240 branch locations. At Fulton, Jim was responsible for the development of the organization's knowledge management strategy and implementation. There, he led a team of IT developers, a user experience analyst, the change management office, and the records management function. As practice leader of APQC's knowledge management practice, he was responsible for leading projects from initial problem structuring through solution delivery, ensuring the quality of the deliverables and the transfer of best practices. At APQC, Jim was the subject matter expert in several best-practice studies, including social media, organizational learning, communities of practice, and project management. Jim's research interests include KM strategy and social media for knowledge sharing. With over 40 years in the manufacturing, retail, and professional services industries, prior to joining APQC, Jim was a global knowledge manager at CapGemini Ernst & Young, where he led the development of an integrated knowledge management system after the merger of two global management consulting firms. Jim was also a senior member of the Ernst & Young Center for Business Knowledge, an internationally recognized leader in the application of knowledge management and process improvement.
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