Ecommerce Marketing School with Ben Jabbawy

Tattoo brand, Mad Rabbit, created Mad Monday leading up to BFCM to build momentum. And it's worked like a charm. On this episode of Ecommerce Marketing School, Mad Rabbit co-founder Selom Agbitor breaks down how their strategy. The best part? You can create your own holiday any time of year. Post-BFCM is the perfect time to keep the sales coming.  Follow Val on TwitterReach out to SelomConnect with Selom on LinkedIn Follow Selom on TwitterFollow Selom on InstagramTry Privy for FREECheck out the Triple Whale Network

Jess Cervellon is the VP of Customer Experience at Feastables. So she knows a thing or two about creating a memorable experience. And on today's episode of Ecommerce Marketing School, she's sharing how to lead with empathy both internally and externally this holiday season. Because if your internal teams aren't happy, they can't possibly support customers at the highest level.Follow Val on TwitterFollow Jess on LinkedInSign up for Jess' Newsletter Try Privy for FREECheck out the Triple Whale Network

Ever seen mixed messages about shipping as a consumer? It happens ALL the time. And this time of year, it's especially important to make sure you're setting clear expectations for your customers. Luckily, Wonderment's Brian Whalley, has tons of tips and tricks to make this foolproof. So you have happy customers and fewer support tickets to sift through - a total win-win.Follow Val on TwitterFollow Brian on TwitterFollow Brian on LinkedInCheck out WondermentTry Privy for FREECheck out the Triple Whale Network

As a founder/CEO, you have to have the ability to think about the next 5 years and 5 minutes. A balancing act that's incredibly challenging to manage. Especially during BFCM when comparison culture PEAKS. But luckily on this episode of Ecommerce Marketing School, KC Holiday shares advice for staying sane and managing expectations across the board. Follow Val on TwitterFollow KC on TwitterSign up for KC's weekly newsletterLearn more about SubSummitTry Privy for FREECheck out the Triple Whale Network

Chances are, you end up with a ton of new customers around the holidays. But that doesn't necessarily mean they stick around and become loyal customers. On this episode of Ecommerce Marketing School, Chris George, subscription guru, shares tips for keeping these new customers coming back for more. Follow Val on TwitterFollow Chris on InstagramLearn more about SubSummitTry Privy for FREECheck out the Triple Whale Network

Think it's too late to get creative for Black Friday? Think again. On this episode of Ecommerce Marketing School, Val chats with ecommerce expert, Aaron Orendorff, about rapid-fire lessons they learned from other MASSIVE names in the DTC community about impactful plays you can still pull off before the holidays. Follow Val on TwitterFollow Aaron on TwitterCheck out the full Recart panelTry Privy for FREECheck out the Triple Whale Network

It doesn't matter how big or small your business is, you're going to hit some snags during the holidays. And on this episode of Ecommerce Marketing School, Val is sharing Black Friday horror stories and what you can learn from them. So you can walk into this busy season with your head held high.Follow Val on TwitterCheck out this thread with BFCM horror storiesTry Privy for FREECheck out the Triple Whale Network

If you sell something like baby formula or PMS products, your products aren't necessarily "giftable." So how can you make the most of the holiday season? On this episode of Ecommerce Marketing School, Val chats with Marea Wellness' Monica Grohne about this exact topic. Find out her secrets to success and so much more.Follow Val on TwitterFollow Monica on TwitterTry Privy for FREECheck out the Triple Whale Network

If you're using plain packaging, you're missing out on a serious opportunity to excite and connect with your customers. On this episode of Ecommerce Marketing School, Popsmith's Dave Stickland shares how they think about packaging and have created an incredible unboxing experience their audience goes nuts for. Plus, he shares last-minute ideas to up your packaging game in time for BFCM.  Follow Val on TwitterFollow Dave on TwitterPopsmith packaging photoTry Privy for FREECheck out the Triple Whale Network

Shoppers have been trained to wait until November to buy. So whether you're running a discount, free gift with purchase, expedited shipping, or another offer entirely, you better make sure it's profitable. But you can't stop at a single purchase. And on this episode of Ecommerce Marketing School, PostPilot's Drew Sanocki shares his secrets for what it takes to win Black Friday. Follow Val on TwitterFollow Drew on LinkedInTry Privy for FREECheck out the Triple Whale Network

Eli Weiss is a customer experience guru. Today, he's the Senior Director CX & Retention at Jones Road Beauty. And before that, he was at Olipop. 2 absolute household names in the DTC space. And on this episode of Ecommerce Marketing School, he's chatting with Val about how to reduce returns this holiday season. It's packed with tons of actionable advice and tips you can test out ASAP.Follow Val on TwitterFollow Eli on TwitterSubscribe to Eli's newsletterTry Privy for FREECheck out the Triple Whale Network

Soooo there's good news and bad news about improving your CRO ahead of Black Friday. Bad news? The best time to start was right after BFCM last year. Good news? It's not too late to pull off some quick wins that'll give your store a serious boost ahead of the holiday season. Luckily, CRO expert, Kanika Misra, is breaking it all down on this episode of Ecommerce Marketing School with Val Geisler.  Follow Val on TwitterFollow Kanika on TwitterTry Privy for FREECheck out the Triple Whale Network

Email marketing during Black Friday can get a littleee crazy. That's why on today's episode, Val chats with email expert, Jacob Sappington, to give you an in-depth look at how he handles segmentation, gift givers, tweaking existing flows, and SO much more. OH! And don't forget to send an evening text on Cyber Monday. Listen 'til the very end to find out why.Follow Val on TwitterFollow Jacob on Twitter Try Privy for FREECheck out the Triple Whale Network

The most powerful thing you can do for BFCM is squeezing the most out of what you already have. And that's exactly what email expert, Samar Owais is breaking down on today's episode of Ecommerce Marketing School. The #1 email series you already have in place that *has* to be updated during BFCM. If you want to make $$ this holiday season, this is a must listen.Follow Val on TwitterFollow Samar on TwitterTry Privy for FREECheck out the Triple Whale Network

Kizik has mastered the art of collaborations. And they're not always obvious. Like their limited-edition shoe with Jet-Puffed Marshmallows. On today's episode of Ecommerce Marketing School, Brett Swensen, shares a behind-the-scenes look at their strategy and how it went (spoiler: it crushed). Plus, whether or not there's time to launch your own collab before BFCM.Follow Val on TwitterFollow Brett on TwitterTry Privy for FREECheck out the Triple Whale Network

We're getting into the biggest email season of the year. And on this episode of Ecommerce Marketing School, Val chats with longtime friend (and fellow email expert) about what they learned at Litmus Live. It's a 2-day conference all about email marketing. And they're breaking down tips and tricks you can be using NOW ahead of Black Friday. Everything from copy tips to repurposing your best-performing emails.Follow Val on TwitterFollow Emily on TwitterTry Privy for FREECheck out the Triple Whale Network

To have an amazing Black Friday, you need to nail your offers. Which is why understanding what your audience really cares about is suuuuper important. And on this episode of Ecommerce Marketing School, Jess Bachman, who runs ecommerce agency, Fireteam, is sharing the exact offers they're running for one brand this holiday season (and why). Plus, he shares how they're getting customers to buy more than once this holiday season. Follow Val on TwitterFollow Jess on TwitterTry Privy for FREECheck out the Triple Whale Network

Mark Ritz has been obsessed with memberships for YEARS thanks to his days at Costco. And it's paying off in a big way for his brand, Carnivore Snax. In the first month alone, they locked in 500 members and it's only grown from there. 5 months in, they're up to 1k+ members. And on today's episode, he gives a behind-the-scenes look at bringing their membership program to life. And how it plays into their BFCM plans (spoiler alert: it's critical).Follow Val on TwitterFollow Mark on TwitterTry Privy for FREECheck out the Triple Whale Network

The more contacts you have, the more revenue you'll bring in with your email and SMS campaigns. That's why list growth needs to be a constant priority, but the next few months leading up to Black Friday are especially important. On this episode of Ecommerce Marketing School, on the all-new BFCM season, Privy's Lauren Cowan shares foolproof tips to help you boost list growth ASAP.Follow Val on TwitterFollow Lauren on TwitterTry Privy for FREECheck out the Triple Whale Network

On this season of Ecommerce Marketing School, Val chatted with 18 experts about everything from top performing emails, to using holidays to drive sales, and SO much more. And now that Summer School is officially over, we're taking a short break before jumping straight into BFCM. We'll be breaking down success stories, how to prep your site, and WAY more. Follow Val on TwitterTry Privy for FREECheck out the Triple Whale Network

AI has changed the way we approach marketing over the last year. And when you use it correctly for your business, you can leverage it as an extra team member. For everything from product descriptions to ad copy, there's so much that can be done. And on this episode of Ecommerce Marketing School, Triple Whale's Mary Lister shares her secrets for leveraging AI in the most powerful way.Follow Val on TwitterConnect with Mary on LinkedInTry Privy for FREECheck out the Triple Whale Network

Selling a multi thousand dollar product is HARD. But when you add insurance to the mix, it gets even more complicated. And that's exactly what Cubby Beds combats every single day. On this episode of Ecommerce Marketing School, founder, Caleb Polley, shares how they lean into serious personalization in their welcome flow and the exact order they think about sharing critical information so their audience get the right message at the perfect time. Follow Val on TwitterFollow Caleb on TwitterTry Privy for FREECheck out the Triple Whale Network

Taylor Fraser is constantly thinking about which holidays he lean into for Outway. These emails drive insane sales for their business. And on this episode of Ecommerce Marketing School, he's sharing what works well for them, the #1 thing you can do to drive better results with email and SO much more. This one's absolutely packed with value. Follow Val on TwitterFollow Taylor on TwitterTry Privy for FREECheck out the Triple Whale Network

Dara Denney is an absolute ad guru. And as we get into BFCM season, it's harder to get people's attention and more way more expensive. So on today's episode, she's sharing what not to do when it comes to paid advertising. Make sure you're not making these mistakes and get her full playbook for success. Follow Val on TwitterCheck out Dara's YouTube channelFollow Dara on TwitterTry Privy for FREECheck out the Triple Whale Network

As a reusable product, Stasher has unique challenges when it comes to bringing customers back again and again. But Lanie DePasquale is up for the challenge. And on this episode of Ecommerce Marketing School, she's sharing a behind-the-scenes look at what it takes to get buyers to make a purchase in the first place and how to get them to keep coming back (even without a consumable product).Follow Val on TwitterConnect with Lanie on LinkedInTry Privy for FREECheck out the Triple Whale Network

Imagine having a product so good your customers ask YOU how to leave a review. That's what kind of following Chomps, a jerky brand, has. And on today's episode, Zoe Kahn shares how they get and use reviews. From both superfans and customers. Because when you harness them the right way, reviews have the power to drive more sales and engage your existing audience in a really meaningful way.Follow Val on TwitterFollow Zoe on TwitterTry Privy for FREECheck out the Triple Whale Network

Kristen Jones is a UGC (user generated content) expert who has been on both the operator and creator side of the business. And on today's episode, she's giving a behind-the-scenes look at how she manages the process and what it really takes to get amazing content that'll do wonders for your business.Follow Val on TwitterFollow Kristen on TwitterTry Privy for FREECheck out the Triple Whale Network

As the founder of sexual wellness brand, Emojibator, Joe Vela is no stranger to leaning in to unpaid marketing. Without the ability to use paid ads, getting in front of their audience comes down to one thing: creativity. And whether you're in a "taboo" industry or just looking for ways to grow your business, this episode is packed with ideas. One even landed Emojibator in Rolling Stone. Follow Val on TwitterFollow Joe on TwitterTry Privy for FREECheck out the Triple Whale Network

For Connor Rolain, head of growth at cookware brand, Hexclad, finding a winning BFCM offer isn't just about running a higher discount. It's a science that comes down to testing all year long. And he takes it seriously. Because ~50% of their revenue will come in November and December. On this episode of Ecommerce Marketing School, he shares their exact playbook for running offers all year long to land on the perfect strategy for BFCM.Follow Val on TwitterFollow Connor on TwitterTry Privy for FREECheck out the Triple Whale Network

Jess Chan has helped DTC brands generate more than $300M. So she knows a thing or two about what it takes to create campaigns that drive real results. And on today's episode, she's breaking down how to create a magical post-purchase and winback experience that really works to bring customers back. Because often the biggest drop-off brands will see is from that first to second purchase.  Follow Val on TwitterFollow Jess Chan on TwitterTry Privy for FREECheck out the Triple Whale Network

Whether you're already sending regular texts or you're just getting started, email and SMS expert AND ecommerce founder, Connie Cen, is breaking down how to make your SMS program more personal. And spoiler alert: whatever you do, don't be a brand that just sends discount codes. Because yes, your texts should drive revenue for your business, but you should also be building trust and a real relationship with your subscribers with every message you send. And most brands are getting it wrong.Follow Val on TwitterFollow Connie Cen on TwitterTry Privy for FREECheck out the Triple Whale Network

Lunar Solar is known for putting out some of the best emails in the business. And on today's episode, Emily Page is breaking down some of their best-performing campaigns and strategies they use to help clients drive real results. Get inspired by these expert-backed email ideas.Follow Val on TwitterFollow Lunar SolarTry Privy for FREECheck out the Triple Whale Network

Ashvin Melwani, co-founder and CMO of a Health & Wellness brand called Obvi, scaled the business to $30M in revenue in 30 months completely bootstrapped. And on today's episode, he breaks down the exact influencer playbook they use to drive serious results. By leading with authenticity, they focus on real relationships and consistency. And it's a model that has worked liked a charm.Follow Val on TwitterFollow Ash on TwitterTry Privy for FREECheck out the Triple Whale Network

Humor is an incredible way to build a relationship with your audience and keep them coming back again and again. So on today's episode, copywriter, Lianna Patch, breaks down the best places to infuse your brand with a punchline or two to add personality and humor. No matter what industry you're in.Follow Val on TwitterFollow Lianna on TwitterTry Privy for FREECheck out the Triple Whale Network

You're not alone if you set up an automated email years ago and haven't looked at it since. But for your highest-value campaigns, it's time to change that. On this episode, Val chats with email expert, Lexie Flick, about how she works her magic and which emails you can't live without.Follow Val on TwitterFollow Lexie on TwitterTry Privy for FREECheck out the Triple Whale Network

Shoppers abandon carts for SO many reasons. But the reality is that most brands aren't doing enough to bring them back (and no, that doesn't mean a discount code). So on this episode of Ecommerce Marketing School, Stacey Bishop from Kuru Footwear breaks down their 5-series flow. The best part? The 5th email converts just as well as the 3rd.Follow Val on TwitterFollow Stacey on TwitterCheck out KuruTry Privy for FREECheck out the Triple Whale Network

1 million email subscribers is a MASSIVE milestone that very few brands achieve. But Jones Road Beauty? They went from 200k to 1 million in 1 year. The main driver? A single campaign. On this episode of Ecommerce Marketing School, Val chats with Jones Road Beauty's Joanne Coffey about the exact playbook they used to make it happen. And spoiler alert: it's something she comes back to constantly.Follow Val on TwitterFollow Joanne on TwitterCheck out Joanne's thread on hitting 1M subscribersCheck out Jones Road BeautyTry Privy for FREECheck out the Triple Whale Network

On this episode of Ecommerce Marketing School, Val chats with Sarah Moret, founder and CEO of clean body care brand, Curie. Since the very beginning, Sarah has been all about keeping things personal. From their Sniff Club to the abandoned cart flow, Curie leans way in on an experience that feels like you're talking to a friend at every touchpoint. And it's driven serious results. Sarah breaks down the email that drove a 20%+ increase in revenue (pssst it's plain text!) and so much more. Follow Val on TwitterFollow Sarah on TwitterCheck out CurieTry Privy for FREECheck out the Triple Whale Network

Welcome back to Privy's Ecommerce Marketing School, now part of the Triple Whale Network! Meet your new host, Val Geisler. She's obsessed with email marketing and retention. Like really obsessed. And on this season of the show, she's chatting with 30 of the best ecommerce experts in the biz to share tips and tricks to help you grow your business. On this episode, she and Triple Whale's Lucas Walker tease what's coming and how you can get involved.Follow Val on TwitterTry Privy for FREECheck out the Triple Whale Network

Inflation is all around us, but does it actually change how you should be running your business? In this episode we'll help you understand how inflation may affect your business, creative ways to get around it, and how to still serve your customers as it becomes increasingly hard to do so. Watch this episode on YoutubeFollow Us on InstagramFollow Tony on TwitterTry Privy for FREE Today

Artificial Intelligence (AI) is becoming more and more prevalent in today's society; in everything rom art to search engines, it's trending in almost every circle. But how should be we view it in regards to our online business? Will it help or hurt us? Should we embrace it or avoid it? In this episode, I cover how business owners area currently using it to help (or hurt) their stores. Here is the Mars Petcare news article I promised in the show. Watch this episode on YoutubeContact Us on InstagramContact Tony on TwitterEmail us at podcast@privy.comTry Privy for FREE Today

Shopify Editions tells the Ecommerce world what updates they can expect over the next 6 months in the Shopify ecosystem. The Winter '23 was an absolute beast. They teased improvements and upgrades in every area from gaining new customers on Youtube Live to expanding your operations globally. You can view the full report hereFollow Us on InstagramFollow Tony on TwitterTry Privy for FREE Today

In this episode we're chatting with Stacey Harnett, VP of Marketing & Ecommerce at CHOMPS. As Director of Ecommerce, Stacey oversaw all E-Commerce and ROI strategy as it relates to digital marketing and drove a 291% increase in E-Commerce Sales and a 32% decrease in Customer Acquisition Cost from paid media. Today, she'll tell us how she utilizes her data-driven approach to testing, innovation, growth planning and channel development and how you can too.Check out ChompsFollow Us on InstagramFollow Tony on TwitterTry Privy for FREE Today

Skye Ordonez, Founder of SkyeLights, sits down with me to discuss how she scaled her fulfillment efforts from her basement to a full warehouse. Not only does she lay out her process, but she also gets pretty real with us about how hard it can be along the way. Frankly, it wasn't quite what she signed up for. Join us as Skye lifts the curtain on scaling her business on the fulfillment side, and all of the things she wish she knew when she started. Follow Us on InstagramFollow Tony on TwitterFollow SkyeLight on InstagramCheck out SkyeLightLiving.comTry Privy for FREE Today

Many people think that March Madness is only for sports ecommerce stores, but they'd be wrong. In this episode, hear why every business can market effectively during March Madness and why it can be game changing for your business.Follow Us on InstagramFollow Tony on TwitterTry Privy for FREE Today

The key to growing your business is SEO, that's Search Engine Optimization. SEO is process by which we, as storeowners, get search engines to promote and recommend our site over others. After mentioning it in one of our last episodes, we got a flurry of messages asking to elaborate on SEO. So, here is a full deep dive on everything you can do to optimize your site for search engines. Follow Us on InstagramFollow Tony on TwitterTry Privy for FREE Today

Scaling to $1 million in sales is a daunting task, especially if you don't know where to start. In this episode, we interviewed 11 business owners currently doing over $1 million in sales and asked them how to scale from $100k to $1M. While these strategies won't guarantee you results, these 6 strategies helped get them to the $1M milestone and beyond. Follow Us on InstagramFollow Tony on TwitterTry Privy for FREE Today

If you look, you won't find actionable advice on how to grow your list from absolute zero, so today, we break it down for you. Here is everything you can do to get started when you have ZERO subscribers or customers. Follow Us on InstagramFollow Tony on TwitterTry Privy for FREE Today

In this episode, find out how Aspekt Email and SMS Marketing Agency grew a store's conversion revenue from $500 to $6000 with one change. Also, Nikita Vakhrushev, CEO of Aspekt, reveals what strategies are currently working in raising SMS and Email conversion rates for their clients. Follow Us on InstagramFollow Tony on TwitterFollow Nikita Vakhrushev on TwitterCheck out Aspekt Agency for a Free SMS/Email Audit Try Privy for FREE Today

Growing your ecommerce store can be difficult, but there are simple, automated strategies you can put in place to grow your store while you sleep. Oh, and did I mention you don't need a developer or any experience? Implement these strategies in your store today to start seeing automated and passive growth.Follow Us on InstagramFollow Tony on TwitterTry Privy for FREE Today

When searching HOW to find the right Shopify app, all you get is lists of sponsored apps and no real opinions. In this episode, Deb Mecca breaks down the types of apps you should be looking for, and some unsponsored examples for each. Follow Us on InstagramFollow Tony on TwitterFollow Deb Mecca on TwitterConnect with Deb Mecca on LinkedInTry Privy for FREE Today