Shingo Principles Podcast

In today's episode, we're exploring a foundational yet often overlooked element of continuous improvement: psychological safety. It's the belief that team members can speak up—about mistakes, concerns, and ideas—without fear of punishment. And it's not just a “nice-to-have”—it's a must-have for any organization striving to learn and grow.Drawing insights from The Mistakes That Make Us and the powerful principles of the Shingo Model, we'll unpack how leading organizations like Toyota create cultures where mistakes become opportunities—not for blame, but for learning and improvement.To learn more, please visit https://shinog.org/articles and https://www.markgraban.com/shingo2025/.

Achieving the Shingo Prize or reaching the highest levels of the Shingo Behavioral Scale is a remarkable accomplishment—but it's not the final destination. The real question is: what comes next?In this episode, we explore the shift from maturity to mastery in organizational excellence. Maturity brings stability and best practices, but mastery breaks boundaries, redefines industries, and sets new standards. Drawing inspiration from the Japanese concept of Takumi—a lifelong pursuit of perfection—we'll uncover three key steps to move beyond sustaining excellence and into pioneering innovation.If you're ready to push past benchmarks and redefine what excellence truly means, stay tuned.To learn more, please visit: shingo.org/articles 

In this podcast, Robert Martichenko, Shingo Publication recipient and chair of TrailPath Workplace Solutions and founder of LeanCor Supply Chain Group will discuss how we need to truly believe that respect and improvement in our work can be guiding principles for organizational decisions, leadership behaviors, and team member participation. Listeners will learn how an employment environment is elevated through a clear commitment to every team member inside the organization. To learn more, please visit https://shingo.org/articles. 

In this podcast, Peter Barnett, Director of Executive Education at the Shingo Institute will cover how coaching can transform your organization's culture and drive lasting change. In the fast-paced world of continuous improvement, simply teaching problem-solving skills isn't enough. Coaching is the key to empowering employees, fostering accountability, and unlocking their full potential.We'll explore effective coaching techniques that build problem-solving capabilities, encourage collaboration, and create a culture of learning. Learn how to coach for skill development, reinforce new behaviors, and keep teams aligned with organizational goals. To learn more about the Shingo Model, please visit https://shingo.org.Handout: https://usu.box.com/s/zgxk45bogrmr4uhcjsgavvoz6t9fyduq

In this podcast Cheryl Jekiel, a Shingo Faculty Fellow, redefines sustainable learning by addressing why traditional training often fails. With more than 25 years of experience, she highlights key challenges like vague goals and misaligned leadership. Cheryl introduces a practical tool that clarifies expectations, breaks skills into steps, and aligns them with organizational systems. She emphasizes active engagement, coaching, and practice to bridge the gap between training and performance. She emphasizes that by fostering communities of practice and embedding new behaviors into routines, organizations can build lasting capabilities. Attendees gain actionable insights to create a culture of learning that drives resilience, collaboration, and meaningful, measurable results.To learn more about this topic, please visit: https://shingo.org/building-sustainable-capabilities/ Handout 1: https://usu.box.com/s/m7hj0ylo7otcuzkxffz22si6z1p1wuioHandout 2: https://usu.box.com/s/olb8nod1vcfq0q4j6jgi2ajqne211zma

In this podcast we will be learning from Jay Timms, a seasoned organizational psychologist on "Unleashing Employee Potential: The Key to Organizational Success." In this session, Jay will explore the critical disconnect between how leaders perceive their company culture and how employees actually experience it, shedding light on the significant impact this gap has on productivity and talent retention. Drawing from his expertise, Jay will discuss why many organizations still rely on outdated management principles that prioritize system efficiency over human potential. He'll reveal how this misalignment is costing businesses and explain the importance of understanding the brain-engagement connection to foster a more engaged, motivated workforce. During the podcast, you'll discover five key pillars of employee engagement—personal care, individual development, mutual trust, barrier removal, and meaningful work—and learn actionable strategies to implement in your own organization. Jay will also provide practical steps to create personalized growth plans, develop Key Behavioral Indicators and conduct effective one-on-one meetings to boost engagement. Don't miss this opportunity to gain valuable insights on how to unlock your team's full potential and create a thriving, successful workplace.In the podcast, Jay refers to a document. You can download the One-on-One file here: https://usu.box.com/s/i4sxey92szh13tczjy6f51ngfzv2dpkg To learn more about the topic presented, please visit Shingo.org/articles and click on the “Unleashing Employee Potential” article. 

In this podcast we explore the core idea that behavior change, not belief change, drives Lean transformation. Arnoud Herremans and Norbert Majerus explain how altering the environment to support new behaviors fosters Lean thinking.Using examples from Goodyear's Innovation Centers, the session demonstrates how coaching leaders and creating collaborative systems led to significant improvements. Practical strategies like Lean problem-solving, gemba walks, and role modeling will be discussed, showing how to build a Lean-friendly culture that promotes sustainable results.Attendees will gain tools to create environments where Lean behaviors—and ultimately, Lean thinking—can thrive. I hope you enjoy the podcast. To learn more about this subject, please visit Shingo.org/articles. 

The Shingo Model promotes a culture of respect for every individual, with leadership rooted in humility. Gary Peterson of O.C. Tanner exemplifies this through his leadership, which has been the subject of research by Helen Zak, who is the Research Director at the Shingo Institute, Peter Hines, who is a Shingo Faculty Fellow and Shingo Academy Member, and Juliana Salvadorinho, who is working with the Institute as a research assistant. Their study focuses on O.C. Tanner as a Shingo Prize recipient site and investigates Gary's leadership effectiveness over the past 37 years, emphasizing four key leadership systems at the company. While traditional organizations focus on specific leadership tasks—like gemba walks, strategy deployment, and coaching—O.C. Tanner goes deeper by prioritizing the cultivation of effective behaviors. This begins with hiring individuals who exhibit the right behaviors and fostering mindsets that allow these behaviors to thrive. The company emphasizes two key mindsets: the Growth Mindset, which views all experiences as learning opportunities, and the Outward Mindset, which encourages actions that benefit others. Gary models these principles through his micro-behaviors, including his language, tone, body language, and emotions, which consistently convey positivity, trust, and collaboration. His inquisitive communication style and consistent non-verbal cues build a culture of trust and alignment. What distinguishes O.C. Tanner is how Gary's approach has been adopted by the entire leadership team, ensuring a unified mindset and leadership style throughout the organization.To learn more, please visit https://shingo.org/articles. 

In this podcast Jacob Raymer, a Shingo Faculty Fellow and Shingo Academy Member, delves into the transformative power of Key Behavioral Indicators, known as KBIs, in driving predictive success. In today's dynamic business landscape, understanding and leveraging KBIs can provide organizations with a competitive edge, enabling them to anticipate challenges, optimize processes, and achieve sustainable growth. In this podcast learn: 1) The fundamentals of Key Behavioral Indicators and their significance in predictive analytics. 2) Strategies for identifying and implementing KBIs within your organization. 3) Real-world case studies demonstrating the successful application of KBIs. 4) Practical tips for integrating KBIs into your existing performance management systems. Whether you are a business leader, operations manager, or a professional in organizational development, this podcast will equip you with valuable insights and actionable strategies to harness the power of KBIs and stay ahead of the curve. Throughout the podcast, there is reference made to an article called “Staying Ahead of the Curve: Using Behavior Indicators for Predictive Success” that can be found on shingo.org/articles. 

In this podcast learn the steps necessary to Challenge for the Shingo Prize. The Shingo Prize is based on a complete assessment of an organization's culture and how well it drives world-class results. Most organizations do not wait to challenge for the Shingo Prize until they are likely to achieve it. Rather, they use their challenge as part of their progression to guide their journey of continuous improvement. Listen to this podcast to learn more about the process or visit https://shingo.org/awards/challenge-for-the-shingo-prize. You may also email our team at brittney.ogden@usu.edu or shaun.barker@usu.edu for individual questions about the Shingo Prize challenge process.

Join us for an engaging podcast as we explore the transformative power of cultivating a culture that learns from mistakes, ultimately driving continuous improvement and innovation, leading to greater success! Renowned author Mark Graban will draw upon examples from a diverse array of companies, including industry titans like Toyota and agile software startups such as KaiNexus.  During this session, participants will gain valuable insights into the experiences of CEOs and other leaders, regardless of company size, who have adeptly turned mistakes into opportunities for growth and advancement. While these leaders remain vigilant in error prevention, they recognize the profound value of embracing mistakes as pivotal learning moments, particularly within environments fostering psychological safety and robust problem-solving capabilities.  Through compelling narratives, attendees will discover lessons that both educate and inspire, recognizing that in the dynamic landscape of business, mistakes are inevitable — yet it is the process of learning from them that propels us forward!To learn more, please visit https://shingo.org/articles.

The business world faces profound change. Technological advancements such as the advent of AI, the arrival of a new generation of employees, and rapidly changing customers are just a few of the challenges confronting organizations of tomorrow. Join this podcast to learn more about the Future of People at Work Symposium designed to provide an understanding of these changes, foster discussion on their implications, and generate actionable ideas to create future workplaces with people at the center.To learn more about the symposium scheduled for July 18-19, 2024 in Detroit, MI, USA, please visit shingo.org/events.

Join us for an insightful podcast as we navigate the complexities of the modern work landscape shaped by Industry 4.0 and the aftermath of the COVID-19 pandemic. The global surge in Volatility, Uncertainty, Complexity, and Ambiguity has accelerated the pace of change, demanding organizations to prioritize the psychological wellbeing of their workforce. Based on the upcoming book, "Why Care?", the authors Chris Butterworth and Caroline Greenlee delve into the crucial intersection of psychological health and continuous improvement. Informed by a 2023 global study by the Workforce Institute, which highlighted the impact of work on mental health, we explore strategies to co-create robust systems of psychological health and safety. Discover how organizations can thrive by valuing individuals beyond their roles, focusing on every person's psychological wellbeing at every level. Learn how to build resilient systems that support the mental wellness of your team, with practical insights for fostering a workplace culture where individuals are seen, heard, and supported. Join us on this journey towards creating environments that prioritize psychological wellbeing as a key component of organizational success.To learn more about this topic, please visit: https://shingo.org/why-care/  

In today's dynamic business environment, the ability to adapt and evolve is crucial. In this podcast, Jim Huntzinger, founder of Lean Frontiers will explore the essential building blocks for cultivating a robust culture of continuous improvement within your organization. We will dive into the foundational skills that lay the groundwork for fostering a culture where continuous improvement is not just a practice but a way of thinking.To learn more about this topic, please visit: https://shingo.org/the-foundational-skills-of-a-continuous-improvement-culture/. 

In today's fast-paced business landscape, it's easy to get caught up in chasing short-term outcomes. But what if I told you there's a better way to achieve lasting success? Join us as guest, Katie Anderson, Shingo Publication Award recipient, will dive into the principles of the Shingo Model and uncover the transformative power of her book, Learning to Lead, Leading to Learn. You'll understand the core principles that have propelled Toyota to unparalleled success; discover how to cultivate a culture of continuous improvement and high performance in your organization; gain insights from Isao Yoshino, a 40-year leader at Toyota, on the pivotal role of people-centric leadership; learn how companies like Menlo Innovations and Barry-Wehmiller have leveraged Leading to Learn to achieve exceptional results; and equip yourself with practical techniques to set direction, provide support, and develop yourself as a leader. Take the opportunity to shift your perspective from chasing outputs to fostering a culture of learning and growth. To learn more, please visit https://shingo.org/articles.

In this podcast, Emily Swaney, Senior Director, Lean Promotion Office at OhioHeath, will emphasize the shift from a finance-focused approach to a people-centric philosophy at OhioHealth. Starting in 2006, the organization initially concentrated on removing waste and achieving financial success but realized the importance of developing its most valuable asset—its people. In 2016, OhioHealth adopted the Shingo Model as its True North, guiding the creation of the OhioHealth Management System. This system focuses on integrating principles into daily operations, emphasizing the "why" to align individuals with organizational goals. Emily will emphasize the importance of supporting and empowering every individual, incorporating continuous improvement principles and tools, and providing clarity on roles to drive organizational progress. The session will highlight the need for comprehensive simplicity in creating an effective management system that respects and nurtures individual capabilities, ultimately aiming for enterprise alignment and success.To learn more about the Shingo Model, please visit https://shingo.org.

Discover the secrets to fostering innovation beyond conventional methodologies in this podcast with special guests Norbert Majerus, a Shingo Faculty Fellow and Sam Landers, retiree from The Goodyear Tire & Rubber Co. Learn from the experience of Goodyear, a company that transformed its innovation culture long before implementing Lean in the innovation center. The podcast will delve into universal and timeless principles that propelled Goodyear's success, including the explicit goal of obsoleting products, promoting courage and prudent risk-taking, and fostering collaboration across functions.Explore how Goodyear's innovation culture, recognized with the AME Excellence award, not only facilitated a quick Lean transformation but also played a pivotal role in avoiding bankruptcy. The webinar will highlight crucial aspects such as the role of clear goals in creating alignment, the importance of crude prototypes in idea demonstration, and the understanding that not every innovation attempt succeeds, requiring patience and trust in people.Join us for an enlightening session with industry veterans who spent 30 years at Goodyear, unraveling the principles that drove successful innovation. Gain insights into engaging leaders in the development of new ideas and discover the synergy between people skills crucial for Lean initiatives and those essential for thriving innovation. Don't miss this opportunity to think outside the box and enhance your organization's innovative potential.

One of the primary challenges for leaders is helping people develop trust and confidence in the organization. Trust is an element in business that few leaders understand and, therefore, are unable to permeate to their people. Developing trust is the basis for creating real change and for eradicating paradigms and stigmas that exist within organizations. The lack of trust decreases the potential of integrating people with processes and results.When team members feel trust and confidence in their organization, they show it in meetings with managers and leaders at different levels as they discuss what's happening in the value chain. Their behaviors on the job naturally demonstrate the trust they feel toward the organization.Listen to this podcast by Abel Gomez, Shingo Academy Member and Executive Director of Opex Academy, in both Spanish and English.To learn more about the topic, please visit: https://shingo.org/building-our-peoples-trust-in-an-organization/

In this episode of the Shingo Principles Podcast, we hear from Cheryl Jekiel, Shingo Faculty Fellow and CEO of the Lean Leadership Center, on the topic “The Big Mistake with HR.” Organizations committed to fostering a Shingo culture find that Human Relations (HR) is critical to achieving operational and organizational excellence. However, while HR touches most people-related systems, it is often on the sidelines of continuous improvement. In this podcast, we will discuss specific ways to involve HR in continuous improvement initiatives for greater success. We will also introduce the newly developed Shingo HR Action Learning Community.To learn more about this topic, please visit: https://shingo.org/the-big-mistake-with-hr/. 

One of the primary challenges for leaders is helping people develop trust and confidence in the organization. Trust is an element in business that few leaders understand and, therefore, are unable to permeate to their people. Developing trust is the basis for creating real change and for eradicating paradigms and stigmas that exist within organizations. The lack of trust decreases the potential of integrating people with processes and results.When team members feel trust and confidence in their organization, they show it in meetings with managers and leaders at different levels as they discuss what's happening in the value chain. Their behaviors on the job naturally demonstrate the trust they feel toward the organization.Listen to this podcast by Abel Gomez, Shingo Academy Member and Executive Director of Opex Academy, in both Spanish and English. To learn more about the topic, please visit: https://shingo.org/building-our-peoples-trust-in-an-organization/

In this episode of the Shingo Principles Podcast, we hear from Skip Steward, Vice President and Chief Improvement Officer at Baptist Memorial Health Care. Skip will review how the Shingo Model is “just what the doctor ordered” when it comes to the multitude of ills in healthcare. Participants will discover how healthcare is a complex socio-technical system, the implications of that complex system, and how providers need a model like the Shingo Model. The discussion will also show how the Shingo Model is a socio-technical system that supports the complex interactions between people, technology, and processes, all of which must be included in order to drive greater value for patients. Read the article associated with this podcast at: https://shingo.org/articles/.

In this episode of the Shingo Principles Podcast, we hear from Mike Martyn who has received the Shingo Publication Award four times, including his most recent book, “Management for Omotenashi.” Mike is a member of the Shingo Academy and a Shingo Examiner, as well. He has supported many organizations that have challenged and received Shingo recognition.In this podcast, we will learn how the key to inspiring and engaging people is to define why an organization exists and give each person the opportunity to discover their own purpose connected to the mastery of their work and the contribution they make. This discovery of purpose and connection to mastery leads to the development of one's ikigai, or reason for being. Ikigai is a uniquely Japanese concept that stems from the root word “ikiru” which means life and “kai” which translates as the realization that one hopes for. It is often expressed as the reason one gets out of bed in the morning. The better a leader is at connecting people with their work and structuring work with an element of challenge and personal satisfaction, the higher the level of ikigai. Work itself then becomes secondary to the interaction people have with their work and the opportunity they have to express themselves through continuous improvement, growth and personal mastery. Listen to this podcast to learn how Tessei transformed itself from a "Cleaning Company" to a global benchmark for culture and how you can use an easy three-step process to do the same. To learn more about this topic and the connection to the Shingo Model, please visit, https://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Lisa Riley who is the Executive Director of The Manufacturing Institute, a Shingo Licensed Affiliate, and Martin Haigh who has been with TMI as an associate practitioner for many years.When it comes to productivity and growth, culture can account for 20 to 30 percent of the difference in corporate performance. So, it stands to reason that feelings compelled by positive culture will inspire success. Likewise, toxic culture will compound failure. When we understand the link between our thoughts, behaviors, and emotions, we become more self-award and more other-aware, and we typically see “that Shingo feeling” guide and motivate culture with more humility and emotion. This can characterize individual morale, organizational morale, and corporate morale. And it can create a feeling that empowers resonance with the work, the workplace, and “that Shingo feeling,” which is culturally contagious.I hope you enjoy today's podcast. To learn more about today's topic, please visit https://shingo.org/articles. 

In this episode of the Shingo Principles Podcast, we hear from Patrick Adams, an internationally recognized leadership coach, consultant, and professional speaker.  He is also the author of the best-selling book, Avoiding the Continuous Appearance Trap, which received the Shingo Publication Award earlier this year.In his book, Patrick identifies 12 strategic questions everyone can ask to understand what's truly beneath their culture. These questions give everyone the ability to assess their operations and begin acting right away.In this podcast, we will discuss how human behaviors and culture are complex and very complicated. If you want to have a chance at being successful, you must have a direction, a purpose, and know why. You must break the problem down into smaller pieces and work on them one by one, overcoming obstacles and learning as you go.Keep it simple. Keep it visual. And continue to improve.I hope you enjoy today's podcast. To learn more about today's topic, please visit shingo.org.  

Just like there is a relationship between tools and systems or systems and principles, there is also a relationship between the three Shingo Model dimensions which are Cultural Enablers, Continuous Improvement, and Enterprise Alignment. These relationships are profound, and they shape our thinking about how to be more successful in our efforts to become a Lean organization.Listen to this podcast given by Jacob Raymer, co-creator of the Shingo Model and Shingo Faculty Fellow, to learn more about the connection and how these success factors are key in establishing a Lean culture. Visit shingo.org/articles to learn more.

In this episode of the Shingo Principles Podcast we hear from John Quirke, a Shingo Publication Award recipient and senior partner and head of the life sciences and health sector at S A Partners, a Shingo Licensed Affiliate, as he shares his insights on engaging employees to a true purpose.  Does the purpose statement in your organization resonate with your employees? How do you think you would create a compelling purpose statement if you don't already have one? These questions and more will be answered during this podcast. To learn more, please visit https://shingo.org/articles. You can also view the slides associated with this podcast at https://youtu.be/_S6FS5QhCDo. 

In this episode of the Shingo Principles Podcast we hear from Norbert Majerus a Shingo Faculty Fellow and author of two books, Winning Innovation, and Lean-Driven Innovation, which received the Shingo Publication Award in 2016. Norbert retired from The Goodyear Tire and Rubber Company after a long career working in innovation, and he now enjoys helping others combine Lean thinking with innovation.  At the Shingo Annual Conference in 2022, more than half of the keynote presenters emphasized the need for more or better innovation, realizing that innovation excellence does not automatically come with Lean. Many publications have even wondered if Toyota lost out to Tesla on electric vehicles because of their focus on Lean and operational excellence. There is perfect synergy between Lean and innovation. In this podcast, Norbert Majerus will share his experience on how he built a culture of innovation in addition to a Lean culture and saw amazing results.If you'd like to learn more, please read the article, “Rethinking What Toyota Taught Us: Tesla Here We Come!” which can be found at https://shingo.org/rethinking-what-toyota-taught-us-tesla-here-we-come/.  

In this episode of the Shingo Principles Podcast we hear from Nancy Nouaimeh with XcelliUm Management Consultancy, a Shingo Licensed Affiliate as she shares her experience on why it is so important for your organization to be completely aligned in order to achieve sustainable results.Nancy illustrates her examples by comparing the Peloton road bicycle race to enterprise alignment. In order to achieve enterprise alignment, you must have every person in the organization riding in the same direction.For this podcast, we had the executive director of the Shingo Institute, Ken Snyder, join us as today's host. I hope you enjoy the podcast. Please feel free to reach out to me if you have future topics you'd like to learn more about. You can reach me at mary.price@usu.edu. To learn more about this topic, please visit https://shingo.org. 

In this episode of the Shingo Principles Podcast we hear from Doug Dawson with Leg Up Solutions, a Shingo Licensed Affiliate as he shares his insights on commitment versus compliance.Organizations that are technically competent understand all the tools of Lean, continuous improvement, six sigma, and other waste-reduction methodologies. They typically have a good understanding of those tools and how to use them. Although well intended, they have a push system that is focused on compliance with respect to use of the tools of these various methodologies. When people are committed, they are typically open to knowing what they can do to be more supportive of the purpose of the organization. In short, they are willing to learn. Being willing to learn leads to being willing to change. Compliance equals a push system for Lean tools. Commitment is a pull system for Lean tools. Technical competence in Lean, versus cultural competence, pulls Lean tools as the organization grows. To learn more about this topic, please visit https://shingo.org/articles. I hope you enjoy today's podcast. 

In this episode of the Shingo Principles Podcast we hear from Bruce Hamilton, Shingo Academy member and president of GBMP, a Shingo Licensed Affiliate as he shares his insights on amplifying Lean and what “the collaboration effect” is.While most organizations who aspire to enterprise excellence are thwarted at every turn by constraints, there are leaders who use teamwork to exponentially amplify the continuous improvements of every individual in the organization: Through what we call "the collaboration effect," one perspective is replaced by many, and good ideas develop further into incredible ideas.Join Bruce as he discusses how to avoid the traps that inhibit collaboration.To read the article published on this topic, please click here. 

In this episode of the Shingo Principles Podcast we hear from Jacky Francis Walker, burnout expert and psychotherapist, as well as Adrian Healey and Lisa Riley from The Manufacturing Institute, a Shingo Licensed Affiliate, on why the Shingo Guiding Principles can help you prevent organizational burnout. They explain how culture can make or break any business; and by changing the workplace culture, you can turn a toxic business into an employee magnet. However, there is a key ingredient: leadership. The habits of great leadership always set the tone. Above all, leadership behaviors, integrity, and engagement are critical to finding a way to prevent business burnout.Read more about this topic at https://shingo.org/why-the-shingo-principles-can-help-prevent-organizational-burnout/. 

LEAD WITH SINCERITY, SERVE FROM THE HEART, TAKE PRIDE IN YOUR WORKIn this episode of the Shingo Principles Podcast we hear from Mike Martyn, three-time Shingo Publication Award–recipient, member of the Shingo Academy, Shingo Examiner, and a Shingo Licensed Affiliate with his firm SISU Consulting Group. Mike has supported many organizations that have challenged and received Shingo recognition.Mike will share his approach to developing successful leaders and building world-class cultures. Mike is in the process of publishing his new book, Management for Omotenashi: Learning to Lead for Passion, Purpose, and Performance. The following is an excerpt from his book. “The key to inspiring and engaging people is to define why an organization exists and give each person the opportunity to discover their own purpose connected to the mastery of their work and the contribution they make. This discovery of purpose and connection to mastery leads to the development of one's ikigai, or reason for being. Work itself then becomes secondary to the interaction people have with their work and the opportunity they have to express themselves through continuous improvement, growth, and personal mastery.” Enjoy the podcast!

In this episode of the Shingo Principles Podcast, we hear from Dr. Gwendolyn Galsworth with Visual Thinking Inc, two-time Shingo Publication Award recipient, and Shingo Faculty Fellow as she shares how managing and leading are closely linked, but they are not the same thing. While each one has a major contribution to make in the enterprise, sequence matters. Begin with managing and you may find it hard to adopt a leader mindset. Begin with leadership and managing can and must align with it and become a useful adjunct. Join Dr. Gwendolyn Galsworth, visual workplace expert and leadership coach, as she delineates these differences and shares definitions, examples, and insights that will turn Shingo leadership principles into practical and inspiring behaviors. To learn more about the Dr. Galsworth's collaboration with the Shingo Institute, please visit: https://shingo.org/work-that-makes-sense-operator-led-visuality/. 

In this episode of the Shingo Principles Podcast, we hear from Chris Butterworth. Chris is an experienced consultant, a Shingo Master Trainer, and a Shingo Faculty Fellow. He is also an author and editor of several books, including the Enterprise Alignment and Results book sponsored by the Shingo Institute, which you can find online at http://shingo.org/books. Chris is also author of, Why Bother, Why and How to Assess Your Continuous-Improvement Culture, which you will learn more about today.The book, Why Bother?, was written by Chris Butterworth alongside Lean experts Morgan Jones and Peter Hines. It focuses on the importance of behavior in embedding a continuous improvement culture and how to assess it. Many organizations conduct Lean audits with traditional tools, which raises the question: Why bother looking at things in a different way? In doing so, you have the chance to review strengths and opportunities and to take your continuous improvement culture to the next level. This podcast will uncover key insights to help you in your continuous improvement efforts.

In this episode of the Shingo Principles Podcast, we hear from Douglas Dawson, founder and managing director of Leg Up Solutions, a Shingo Licensed Affiliate, as he shares his insights on “Leave No Trace Leadership.” This concept of leadership focuses on seven principles intended to help leaders, including executives, managers, and team members: leave things better than they found them, rather than “leave dead bodies in their wake.” We'll explore the principles and behaviors that can be taken to drive this model within your organization. You will also get an opportunity to participate in a research project on Leave No Trace Leadership and anonymously share your thoughts on this key topic. You can find a link to the Leave No Trace Leadership report and survey at http://shingo.org/leave-no-trace.

In this episode of the Shingo Principles Podcast, we hear from Drew Dillon, author and Shingo Faculty Fellow, as he shares his insights on, “What Would Shingo Do?” The upheavals of the current age are both terrible and clarifying. A pandemic has shaken complacency and exposed deep faults in how we think, how we treat one another, and how we go about our business generally. At the same time, the urgent need to deal with climate change is sending us a similar message: for many years and in many ways, we have been deluding ourselves. Shigeo Shingo would hardly have been surprised. He was a connoisseur of delusions and, in particular, he made it his life's mission to unmask and correct fundamental flaws in business as usual. Shingo was in no way all-knowing, but it is notable that many of the dysfunctions he signaled in his lifetime are ones that underlie today's crises. In a world of shattered supply chains and degraded work life, much of Shingo's guidance turns out to be strikingly prescient. Shingo is no longer with us, of course, but getting into his head a bit and recapturing his understanding of the roots of our dysfunctions can tell us a great deal about what to do next. With this in mind and with particular reference to the Shingo Guiding Principles addressing Respect Every Individual and Think Systemically, this podcast will focus on how we can enhance the resilience and sustained prosperity of our organizations and communities.

In this episode of the Shingo Principles Podcast, we hear from Ken Segel from Value Capture a Shingo Licensed Affiliate, as he shares his insights on, "Using Your Crisis Muscles to Accelerate Your Organizational Excellence Journey."For many organizations, their crisis operations structure works because it bridges major gaps in their “normal” operating structure. But crisis operations aren't sustainable indefinitely.A year into the COVID crisis, as we search for resilience for ourselves as leaders and in our teams, leaders can avoid a crash by converting the most important elements of their crisis management structure to their standard operating structure, but with improvements.The key is to apply the Shingo Guiding Principles to understand WHY elements of crisis operations work for a period, and how they can be successfully converted and sustained in the work, improvement, and management systems of the organization.

In this episode of the Shingo Principles Podcast, we hear from Peter Hines, author and Shingo Faculty Fellow, as he shares his insights on, "Culture: The Heart of the Shingo Model."Professor Hines believes that at the heart of the best organizations is their culture, so long as team members are led with humility and everyone respects every individual. In this session, he will explore organizational culture and then challenge whether people can lead with humility and respect individuals without having to manage the "people value stream" as much as the "product value stream." Key take-aways from this podcast include:The definition of "people value stream"Why traditional Lean often suffers from sustainability issuesHow to develop meaning for peopleHow to listen to the pull of the voice of the team memberHow to develop flow for people  The implications for leadersTo learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast we hear from Cheryl Jekiel, Shingo Faculty Fellow and chief executive officer of the Lean Leadership Center as she shares strategies to engage your teams by connecting them to the organization's mission, vision, and strategies. Most organizations see the value in connecting their entire team to its mission, vision, and strategies; however, establishing the best approach can be quite difficult. Below are a few of the common mistakes organizations make:Aligning people to the vision with a one-way communication approach.Once communicated, team members remain unclear on how the bigger picture relates to them.Cascading goals become obscured the farther away they are from the team that developed the overarching strategies.This webinar will share proven strategies to engage your teams by connecting them to the bigger picture. It will also include take-away materials to use after the session. Specifically, the session will share ways to:Optimize communication methods to engage everyone on the team.Verify that team members have clarity on the mission, vision, and strategies.Monitor and measure the benefits of increasing time and attention on a well-coordinated effort.To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Bruce Hamilton, President of GBMP, a Shingo Licensed Affiliate. Bruce is also a member of the Shingo Academy, a Shingo Examiner, and a Shingo Publication Award recipient. Shigeo Shingo is best known to many for Lean techniques like SMED and poka-yoke, but these methods were born from Dr. Shingo's higher purpose: a relentless and never-ending attack on the status quo. Dr. Shingo's ability to cut to the heart of a problem is, in fact, what enabled the amazing technical breakthroughs that are attributed to him. In this podcast, Bruce shares his personal experience learning from Dr. Shingo. To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Drew Butler and Gerhard Plenert from HKPO Change for the Better, a Shingo Licensed Affiliate, as they share the benefits of assuring quality at the sourceAssure Quality at the Source is a principle in the Continuous Improvement dimension of the Shingo Model. Perfect quality can only be achieved when every element of work is done right the first time. If an error should occur, it must be detected and corrected at the time of its creation. This is done through error-proofing and taking countermeasures to prevent quality problems from occurring again. Everyone in an organization has responsibility for assuring quality at the source. Quality at the Source instills a sense of ownership and responsibility for every person on the team when implemented correctly and when made a part of the organization's culture. During this podcast, HKPO will talk about the ideal behaviors that go with Assuring Quality at the Source, such as:Organizing places of work so potential problems become immediately visible and,Stopping work to fix errors.Assuring Quality at the Source has enormous benefits:Creating Quality at the Source is a leading indicator that your products are correct and ready to ship on time.Quality at the Source will not be a cause of margin erosion because you are doing it right the first time.Assure Quality at the Source is one of the Shingo Guiding Principles that helps you create a stable, predictable, and repeatable process that—besides the financial benefits—helps reduce worker stress and allows them to focus on improvement activities instead of firefighting and workarounds.The Q&A session is moderated by Jennifer Ralston, the CEO of HKPO. The experts at HKPO have worked with hundreds of organizations over the past fifteen years to Assure Quality at the Source. Join them as they dive into this important topic together.To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Dr. Gwendolyn Galsworth with Visual Thinking Inc, two-time Shingo Publication Award recipient, and Shingo Faculty Fellow as she shares concepts and practical actions that she uses to operationalize respect through Work That Makes Sense/Operator-Led Visuality.Key topics covered in this podcast include:Anchoring respectStarting in the training roomHarnessing the powerDelivering stretch contentDoing your homework and Defining and reframing inertia and resistanceTo learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Douglas Dawson with Leg Up Solutions, a Shingo Licensed Affiliate, on why organizational excellence must have a standard. Key topics covered in this podcast include: Recognizing standard in a regulatory contextProviding ISO standards that have meaning for the value chain in terms of reliability for product requirements and deliveryRecognizing the need for standard workUnderstanding why organizations don't accept that there is a standard for excellence and Accepting the Shingo Model as the standard for organizational excellenceTo learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Shingo Faculty Fellow Norbert Majerus and former executive with The Goodyear Tire and Rubber Company, Jean-Claude Kihn as they discuss how ethical behaviors are crucial and the lack thereof can be detrimental. They address the questions, is the implementation of traditional Lean processes and behaviors sufficient to avoid the severe consequences of unethical behavior and can good Lean thinking help? This is part one of a two-part series. Part one covers grasping the situation and part two covers principles and implementation.To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Shingo Faculty Fellow Norbert Majerus and former president of The Goodyear Tire and Rubber Company, Jean-Claude Kihn as they discuss how ethical behaviors are crucial and the lack thereof can be detrimental. Both presenters share personal experiences and address how leaders and practitioners should set standards on ethical Lean thinking. This is final podcast in the two-part series. Part one covered grasping the situation and part two covers principles and implementation.To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

Please join Mike Martyn, three-time Shingo Publication Award recipient, as he shares insights on how to create a culture of respect that inspires people and drives performance on a daily basis. Key topics covered in this podcast include:Creating an environment of psychological safetyUnderstanding the need to provide challengesBalancing autonomy and accountabilityEstablishing a bias for action in your cultureTo learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Ken Snyder, Executive Director of the Shingo Institute as he shares insights from Shigeo Shingo. Dr. Shingo said, “Production is a network of process and operations,” and leaders need to separate operations from the process. In this case, it is necessary to have a proper understanding of the distinction between “process” and “operations.” Key topics covered in this podcast include how the benefits of focusing on process first before focusing on operations are:Much lower cost of capitalMuch higher productivity ratesMuch faster time to marketLower inventory carrying costsLower labor costs andLower training costsTo learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Bill Boyd with Value Capture, a Shingo Licensed Affiliate, as he shares how seeking by learning unlocks potential. Key topics covered in this podcast include:Understanding the theoretical limit or what is possible within the limits of science, not culture, and how it is helpful in defining perfection.By seeking to learn something every day about the challenges you face, you are taking action to pursue perfection, and howA team's actions with experimentation and learning are great behavioral evidence of whether or not they are seeking perfection.To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.

In this episode of the Shingo Principles Podcast, we hear from Bruce Hamilton with the Greater Boston Manufacturing Partnership, a Shingo Licensed Affiliate and Shingo Examiner as he shares insights on how seeking perfection creates an environment that guides individuals and organizations to higher levels of enterprise excellence. It accomplishes this in two ways. First, it forces focus on the ideal of perfection; what does it mean for the customer and for the providers? Second, it encourages reflecting on the means by which we seek the ideal. As the flywheel of continuous improvement, this fundamental principle not only sustains improvement, but can also accelerate it. The flywheel, however, is not a perpetual motion machine. At different stages in an organization's transformation to enterprise excellence, the flywheel must be primed and nurtured against the natural resistance to change and competing priorities for time and resources. Key topics covered in this podcast include:  Offering a basic explanation of the perfectionBreaking down the “search”Describing the natural resistance to the principle, Seek Perfection, at various stages in an organization's journey to excellence.To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.