Trench Talk with Matt Reynolds

Andy Buerckner is a Director at Platinum Travel Corporation. Platinum Travel is a family owned and operated agency with offices in Australia and New Zealand, they won both the Travel Agency of the Year in 2018 and the Corporate Travel Agency of the Year in 2019. I wanted to talk to Andy for this episode after I watched an interview he did recently for the Sky Business channel where he spoke about the travel industry and how the current coronavirus pandemic has decimated almost the entire sector. Many providers in the travel space including not only travel agents, like Platinum, but airlines, hotels, tour companies, cruise ship operators etc. have all seen their revenue drop to virtual zero overnight. But it gets worse, and here’s the bit I hadn’t thought about until I watched the Sky Business interview. Not only did their revenue stop, they had to start the process of handing back past profits in the form of refunds as travellers began to ask for their money to be returned due to enforced travel restrictions. The logistics of how that is done and the mental impact on both employers and employees in the sector are challenges the travel sector has had to face for the very first time. It’s not all bad news though, and as you’ll hear Andy believes that coronavirus may actually be very good for the travel industry and has started to identify opportunities he believes will emerge as travel returns. During this chat, we covered: working through the impact of coronavirus travel trends working with family and how to best communicate with team members networking a couple of stories from wayward corporate travels chasing those highly valuable (at least for some) gold and platinum frequent flyer status and membership levels the coming opportunities for the travel industry and, as always, much more    To find out more about Andy, you can connect with him on LinkedIn and you’ll find the Platinum Travel Corporation at platinumtravelcorp.com.au. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #074 with Andy Buerckner…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast.   You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Sarah Taylor is both the Chief Operations Officer and Chief Technical Officer at one of Melbourne’s hottest startups and a 21 x World Bodybuilding Champion. Classified obese at age 40, Sarah lost 25kg without dieting while getting fit to achieve a person goal of climbing a mountain. At that time, she was working a high-profile job, running 3 active blogs, trying to carve out a side hustle as a photographer and running a digital magazine. Her world crashed around her. She was diagnosed with depression, had many injuries from overtraining and underwent double shoulder surgery. She was completely burnt out emotionally, physical and mentally. Resolving to fix things herself she returned to the evidence based lifestyle strategies she’d developed to lose weight. She accidentally got into bodybuilding at age 42, and 10 weeks later competing at the state level won her 1st show before going on to clean sweep 11 of 11 amateur world titles by age 45 and another 8 professional world titles (+2 more amateur titles for good measure...!) by age 50. During this chat, we covered: forming good habits planning your eating the photography term magic hour and how that applies in life being productive and why your brain worries about things that don’t get finished athletic thinking why calm is contagious and, as always, much more    You can find out more about Sarah you can find her on Facebook or on Instagram. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #073 with Sarah Taylor…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast.   You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Gavin Routledge is Chief Back Officer at is practice Active X Backs in Edinburgh, Scotland. Gavin is an Osteopath with 30 years professional experience in lower back pain and sciatica. Gavin graduated in 1991 from the British School of Osteopathy as a Gold Medallist and is now a Vice Patron at the University College of Osteopathy. He co-authored the book “The Back Book” with Gavin Hastings OBE in 1996; and in 2017 he authored “Active X Backs – a long term solution to lower back pain”. He is a much sought-after public speaker on the topics of pain, health and physical activity. Gavin is passionate about helping to move people as far from illness and pain as possible and practises what he preaches including cycling, running, swimming, body-weight and free-weight training, practising yoga and meditation. Gavin leads his team to provide both in clinic care and online consultations to individuals, health and fitness professionals and organisations looking to provide their clients with online care. During this chat, we covered: setting goals and why they play such a big role in health, pain management and recovery how to sit to help avoid back pain changes in load and activity and how to minimise the risk of injury, particularly during exercise the role your attitude towards pain plays daily exercises to help protect against body imbalance how Gavin has taken his business online and, as always, much more    You can find out more about Gavin's company active-x.co.uk or you can track him down personally on LinkedIn. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #072 with Gavin Routledge…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast.   You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

John Vuong the Founder and President of Local SEO Search, an award winning SEO Company out of Toronto, Canada. John is a seasoned sales professional and Internet marketer with an exceptional track record helping companies grow their clientele and profits. Through 15 years of experience working with CEOs, business owners, and marketing leaders at some of Canada’s most successful corporations, John developed a deep understanding of local marketing dynamics and consumer behaviour. John’s entrepreneurial spirit and experience working with more than 5,000 local business owners inspired him to start his own company, Local SEO Search, in 2013. A graduate of the University of Western Ontario, John earned his Bachelor of Administrative and Commercial Studies (ACS) in 2003. His career began at Yellow Pages Group, where he was among the top 2% of sales representatives across Canada. Now a proud father, John enjoys coaching and mentoring new entrepreneurs, and runs an annual school supply campaign to help deserving young people in elementary and primary grades. Local SEO Search also provides free education to small business owners through live events and their podcast, Local SEO today. During this chat, we covered: why a solid foundation and sound business is required, before thinking about SEO why becoming a thought leader is so important in online marketing understanding your ideal clients and why your online competition may well be very low how to rank well in Google search keywords and how to use them the Google My Business product and why it so important for businesses website musts that help with online marketing and, as always, much more    You can find out more about John at localseosearch.ca. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #071 with John Vuong…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast.   You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Adam Sand of Roofing Business Partner and Sargeants Roofing joined me on the podcast for this episode to discuss his business and several ideas and strategies he's using to navigate the current COVID-19 pandemic period. Adam first appeared on Trench Talk for episode #047 which you can find at https://www.xrm.com.au/047-adam-sand-roofing-business-partner/  Find out more about Adam at https://www.roofingbusinesspartner.com If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #070 with Adam Sand…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Judy Celmins is the Marketing Director and Eriks Celmins is the CEO of Engage4Insights, a New Zealand based research and innovation company which helps businesses engage with and to better understand their audiences (including their customers and employees) in order to drive better decisions and outcomes. Judy is a born marketer who loves building relationships with people and understanding why they buy. She has spent her career experimenting with different techniques to engage with customers, learn more about their unmet needs and how to serve them better. Judy learned the more she could add value, the more engaged they became. Eriks background is in radio as an on-air host so his job was too grab the audiences attention quickly and to keep them listening for as long as possible. In the radio business, listeners equals ad revenue and Eriks figured out pretty quickly that engaging with your audience is the best way to get to know them better, and the better you know them, the easier it is to keep them entertained. Together, they have formulated a methodology and system to help businesses collect and collate customer and employee insights to help drive better decision making and to fuel innovation. Their clients include NZME (New Zealand's premier integrated media company, which trades on the Australian stock exchange), Communications Fiji Limited, and PNG-FM. And have included Austereo, Nova Entertainment, Foxtel, and companies in the UK, Europe and South-East Asia. During this chat, we covered: why relationship marketing is so important, especially in uncertain times when customers are looking to do business with people they trust (like the current coronavirus pandemic we are all currently working through, we recorded this in April of 2020) building an Insights Story and what that really means using research for better decision-making why getting honest, direct feedback is important in some situations and how it can speed up decision making the tech product Judy and Eriks have built and, as always, much more. You can find out more about Judy and Eriks at engage4insights.com. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #069 with Judy & Eriks…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Irwin Hau is the Founder and Director of Chromatix, a web design and conversion agency that specialises in captivating user experiences that drive results utilising human behaviour psychology blended with web technology.   What does that mean you might ask? Irwin and his team are very good at designing and building websites that convert traffic into enquiries, leads, quoting opportunities, bookings, phone calls or whatever the intended goal for your website is.   Their job is to make your website the hardest working and best performing sales person on your team.   From web design to development, Irwin and his team have created over 50 award-winning designs for their clients which include the likes of Bowens Timber, John Sands, Light FM, Energy Networks Australia and Breadtop.   During this chat, we covered: design and functionality aspects that make great websites some of the common website mistakes which negatively impact performance the differences between website traffic and conversion (both commonly misunderstood) and how each effects your intended website objectives why it's important to check you website is working properly regularly and some tips to make that easy website budgets including the level of build you can expect to get for your money and, as always, much more    You can find out more about Irwin at chromatix.com.au.   If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast.   Enjoy Trench Talk Episode #068 with Irwin Hau…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast.   You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Yoga teacher, healer and actor Ben Sofowora joined me on the podcast for this episode to discuss several ideas and strategies he's using to navigate the current COVID-19 pandemic period, from a health and wellbeing perspective.   Ben first appeared on Trench Talk for episode #007 which you can find at https://www.xrm.com.au/007-ben-sofowora/   Find out more about Ben at https://www.bensofowora.com   If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast.   Enjoy Trench Talk Episode #067 with Ben Sofowora…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast.   You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Aqua Blu Plumbing Director Ben Walton-Healey joined me on the podcast for this episode to discuss his business and several ideas and strategies he's using to navigate the current COVID-19 pandemic period. Ben first appeared on Trench Talk for episode #017 which you can find at https://www.xrm.com.au/017-ben-walton-healey/ Find out more about Ben at https://www.aquablu.plumbing If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #066 with Ben Walton-Healey…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Tommy Mello is the owner and operator of A1 Garage Door Service. He is also the host of the Home Service Expert podcast, and owner, partner, or investor in 14 other businesses ranging from Christmas lights and real estate to mobile apps.   In 2010, Tommy became the sole owner and operator of a single Phoenix-based garage door service business, which came with $50,000 in debt. Today, A1Garage generates north of $50 million dollars in annual revenue, with over 250 employees in 12 states.   Tommy is a regular contributor to Inc., Entrepreneur, and other business publications on the topic of entrepreneurship and small business as well as a sought after podcast, radio and television guest.   During this chat, we covered: Tommy's journey building his company company manuals and why they are the foundation of a business how Tommy finds A+ players to join his team and the strategy he uses to attract people from outside his industry introducing performance-based pay finding the right customers and why you need to know your market using Technology in home service businesses where to start with your marketing growing through acquisition his goal to create North Americas largest and most trusted Garage Door Company and, as always, much more    You’ll find A1 Garage Doors at a1garage.com. You can find out more about Tommy at homeserviceexpert.com where you’ll also find his podcast. You can get his book at homeservicemillionare.com and is email address is a1leadmanager@gmail.com.   If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast.   Enjoy Trench Talk Episode #065 with Tommy Mello…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast.   You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Tessa Carroll is the Co-Founder of both the luxury accessories label Ahimsa Collective and The Common Good Company. Tessa was brought up to turn off the taps when brushing her teeth and to make sure lights weren’t left on unnecessarily, so she developed a keen interest in the environment early in life. That upbringing coupled with her interest in design and fashion has led to the creation of two unique and very impressive companies.  Ahimsa Collective is a luxury accessories label, intent on producing products with no harm. Their website, theahimsacollective.com, explains exactly who they are: We are part of a new generation of change agents and thinkers. We focus on both environmental and social responsibility. We operate as a luxury fashion label; while inciting change. We aim to not only reduce the fashion industry’s footprint, but attempt to reverse it.   Ahimsa Collective bags are made from pineapple leaves and recycled materials that would otherwise go to landfill. The Common Good Company uses recycled materials and ethical practices to manufacture apparel ‘in the benefits or interests of all'. When choosing one of their t-shirts you are saving 2,700 litres of water, 170gms of textile waste & 4.5 plastic water bottles from landfill. During this chat, we covered: Tessa's journey building both companies why she's passionate about fashion and dedicated to cleaning up the industry how her products are made and put together a lot about their supply chain and all the elements that go into reversing the fashion industry's footprint the causes she's supporting through the businesses, and, as always, much more    You can find out more about Tessa at tessacarroll.com, you'll find ahimsa Collective at theahimsacollective.com and the Common Good Company at the thecommongoodco.com. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #064 with Tessa Carroll…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Dr John Demartini is considered one of the world’s leading authorities on human behavior and personal development. He is the founder of the Demartini Institute, a private research and education organization with a curriculum of over 76 courses covering multiple aspects of human development. His father owned a plumbing supply store where Dr Demartini began working when he was just 4 years old. His trademarked methodologies in human development, the Demartini Method and the Demartini Value Determination are culminations of over 44 years of cross-disciplinary research and study, and utilized in all human development industries across the world. Dr Demartini travels 360 days a year to countries all over the globe where he shares his research and findings in all markets and sectors. He is the author of 40 books published in 36 different languages. He has produced over 70 CDs and DVDs and dozens of online programs covering subjects such as development in relationships, wealth, education and business. He has created over 76 different courses; the most advanced of which is a 21-year correspondence course. Each program is designed to assist people to activate leadership and empower all seven areas of their lives: Financial, physical, mental, vocational, spiritual, family and social. During this chat, we covered: the early days John spent working as a plumber one of his first businesses where he employed 9 people by aged 9, cleaning and maintaining neighbourhood yards learning to save money, while building a business thinking longterm the two ways to think about delegation why he doesn’t own a phone overcoming challenges using the Demartini Method what happens when you die, and, as always, much more    You can find out more about Dr Demartini at his website drdemartini.com. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #063 with Dr John Demartini…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Gabriel Pinchev is the Founder and CEO of FieldPulse. FieldPulse is field service software that acts as the digital hub for running your entire contracting business from a single app. Gabe’s background is in the technology sector. After working with multiple contractors and seeing the amount of hand-written paperwork they were sending out (and not getting paid for), Gabe started FieldPulse to help contractors keep track of their businesses and get paid faster. Today he continues to talk to customers and prospective customers daily to keep up with the latest issues and trends in the contracting world. In March of 2019, FieldPulse announced they had raised $2.2M led by Capri Ventures and Apple Core Holdings, along with other notable investors. FieldPulse’s success includes high triple-digit user growth over the last year, significant additions to its service and product line, announcement of key partnerships with platforms like GPS Insight, and being named to Capterra’s list of the 20 Most Affordable Field Service Management Software Solutions. This funding will enable FieldPulse to further build on its exponential growth to date and continue to drive rapid disruption as legacy contractors migrate to digital platforms. During this chat, we covered: providing free quotes and why Gabe believes it’s bad for the entire industry saving money customer expectations customer experience technology including developments in the mobile and GPS space why knowing the numbers within your business is so important building apps raising money, and, as always, much more    To contract Gabe directly head to Linkedin and to learn more about FieldPulse go to fieldpulse.com. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #062 with Gabriel Pinchev…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

John Akhoian is the Founder and CEO at Rooter Hero, a plumbing company based in California in the United States. John opened his doors in 2011 and now, a short 8 years later, has some 250 trucks on the road serving clients across 2 states. John has plans to go national and has even given thought to international expansion. John has a real people focus. His mission is to help others maximize their careers and live fulfilling, comfortable lives. His quest is to create 99 millionaires within his own business, a project he is already making significant progress on. He is the author of 3 books, titled “The Secret to Real Wealth”, “Creating 99 Millionaires” and “Values First. Principle Driven Leadership.” During this chat, we covered: the early days John spent working out of the back of his car saving money why plumbing should be your first career choice and not your plan B some of the early marketing strategies John used, how he got work and how he organised his day growing a business, without using debt or financing why he makes himself so accessible including having his own mobile phone number on the company website (rooterhero.com) and why it’s on the back of every business card, something very rare for a company as large as John now runs the reason he teaches finance to his employees why John believes the future of trades is in technology, and, as always, much more    John is very active on LinkedIn so you can track him down there and learn more about his company work at rooterhero.com. You can get the 3 books John has written at rooterhero.com/books and his email address is john@rooterhero.com. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #061 with John Akhoian…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

James Newbury MP is the elected Liberal Member for Brighton, my hometown here in Melbourne, Australia. James was born in Melbourne and grew up in East Malvern. During high school, James did bookwork for his father’s dental practice, where he learned about the burden of over regulation and the challenges of running a small business. James has completed three university degrees, including a Juris Doctor and a Master’s Degree in Business Law. After completing a Master of Business (Law), James began working for the Howard Government, eventually moving to Canberra to work at the highest levels of Federal Government. During his time working in Canberra, James had responsibility for advising many Senior Ministers and Party leaders. After the election of the Abbott Government, James moved back to Brighton with his wife Suzanne and started their own family, they now have two young daughters. James worked as Senior Adviser to then Premier, Dr Denis Napthine, before moving into the private sector. James worked as a Group Company Secretary for the Australian Retail Credit Association, the peak body for organisations involved in credit reporting. In 2016, James decided to put his hand up to represent the Brighton community and be a strong voice for them in Parliament. He was elected to the Victorian Parliament in November 2018. During this chat, we covered: how the roles of Minister’s are changing safety on the job, including some aspects of mental health the state and federal systems of government working with former Australian Prime Minister John Howard crafting questions for parliament his first days in office why he supports small businesses a little about the Brighton community, and, as always, much more    You can learn more about James and his current work in Brighton at jamesnewbury.com.au. You’ll also find many ways to contact James at that same site. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #060 with James Newbury…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Brigham Dickinson is the President at Power Selling Pros, a customer service coaching business for the home services industry including trades such as plumbing and electrical amongst many others based out of Utah in the United States. His clients also include the likes of Mitsubishi Electric, Lennox, the Dwyer Group, Carrier, American Standard and The Electric & Gas Industries Association University. This conversation revolved around many of the teachings and lessons Brigham explores in his new book titled Patterned After Excellence: Pursuing Truth in Work and Life which is now available for purchase on Amazon. In addition to his title of President at Power Selling Pros, Brigham is also the Founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating Wow! experiences over the phone. Brigham started Power Selling Pros in 2009 when he saw that call handlers needed assistance consistently converting calls to bookings. As a result, Brigham answered the need and created the Power Certification Program to effect change in his industry's call centers in the United States, Canada, and Australia. The purpose of the Power Certification Program is to partner with contractors and certify their CSRs (customer service representatives) to deliver a world-class customer experience. The program guarantees that contractor call-handling teams will book at least 85 percent of their calls and wow more customers. During this chat, we covered: why fast-growing trade companies are training their competitors technology and human skills why it’s so important your clients “like you” and how to do that managing millennials leadership finding truth communication growing businesses, and, as always, much more    You can learn more about Brigham at powersellingpros.com and you’ll find his new book on Amazon. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #059 with Brigham Dickinson…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

This episode features Michael Armstrong, a Partner at Kay & Burton and their General Manager of Marketing, Justin Hodgson. The Kay & Burton name has been synonymous with luxury property in the Melbourne market, connecting buyers from around the globe with premium Melbourne and Mornington Peninsula real estate, for more than 80 years. This is a conversation about the changes within the property sector and an insight into the future of property as the first mainstream signs of the industry adopting technology and embracing digital solutions emerge. There’s no doubt, many efficiencies can be harnessed in the property sector using technology, but how to think about and when to move on different options has become very important. As we have seen, being to slow, or to fast can be disastrous. During this chat, we covered: both the good and the bad of real estate disruption technology strategies offline v online marketing, including social media customer experience opening new offices using WeChat to sell property analysing data to track property maintenance and artificial intelligence to drive decisions like buying, selling and renovating the Kay and Burton brand, and, as always, much more    You can learn more about Kay & Burton and find both Michael and Justin at kayburton.com.au. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. If you do enjoy this episode, you may also like to go back to episode #004 of the Trench Talk Podcast which features Kay and Burton Managing Director Ross Savas and his own journey building a career in the real estate industry. Enjoy Trench Talk Episode #058 with Michael Armstrong and Justin Hodgson…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Mark Pesce is a futurist, speaker, inventor, multiple award-winning author and podcaster, educator and entrepreneur. He is also a keynote speaker for the 2019 World Plumbing Conference. Mark has been at the forefront of the digital revolution for thirty-five years and is a sought-after keynote speaker for major conferences and leadership gatherings. Bringing clarity, understanding and insight. From virtual reality to education, finance, manufacturing, transportation and communication, Mark gives individuals and organisations the tools they need to think effectively about the future, its opportunities, and its disruptions. During this chat, we covered: what a futurist actually does robots, and why they aren’t coming for our jobs just yet understanding the qualities and differences between computers and humans and how they can best work together automation and where both the trade industry and most professions are headed next augmented reality and mapping our workspaces using wearable glasses cryptocurrencies driverless cars the future of voice technology a little on energy, and, as always, much more    To learn more about Mark visit his website markpesce.com, his Twitter handle is @mpesce or you can track him down on LinkedIn. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #057 with Mark Pesce…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Rob Gell is a coastal geomorphologist by training; he taught Environmental Science and Physical Geography at Melbourne State College and Melbourne University, then for thirty-one years presented television weather. He is also a keynote speaker and the MC for the 2019 World Plumbing Conference. Rob has extensive experience in environmental communications and marketing, business strategy and sustainable development project design- responding to the need for business to be informed about new issues and actively develop new plans and programs to ensure an understanding of changing markets, the emerging green economy and the need for a positive and accountable contribution on behalf of all stakeholders. Rob is a Director at ReThink Sustainability and at water tank supply company GreenCo Water. He is also a published author and a photographer. Rob is a Fellow of the Royal Geographical Society, an Inaugural Fellow of the Environment Institute of Australia and New Zealand and a member of the council of the Royal Society of Victoria. He was a member of the Victorian Coastal Council for seventeen years and was Environment Ambassador to the Melbourne 2006 Commonwealth Games. He is also the Patron of the Geography Teachers Association of Victoria, Wildlife Victoria, and Life Education Victoria. He is a Life Ambassador for Australia Day. On Australia Day 2014 Rob was awarded a Member of the Order of Australia in recognition of his service to conservation, to the protection of coastal and marine environments, and to the community. Within this conversation, you’ll find a tonne of business ideas and opportunities. The world is changing quickly, we have crossed the cost barrier for many sustainable solutions, society is embracing the sustainable approach and businesses are investing to protect their brands and to save money. During this chat, we covered: global warning building products creating large carbon footprints and the somewhat surprising products that will likely replace them many sustainable technologies including electric and hydrogen-powered cars making money and reducing waste sustainability in relation to becoming an employer of choice examples of businesses and towns embracing new technologies like the use of hydrogen gas making correct sustainable and environmental choices the opportunity for new business presenting television weather and, as always, much more    To connect with Rob head to rethinksustainability.com.au, his Twitter handle is @robgell and you’ll find him pretty easily using the search function on both Facebook and LinkedIn. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #056 with Rob Gell…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Tristan White is the Founder and CEO at The Physio Co, a unique healthcare business that, in 2014, ranked No. 1 on BRW’s list of Australia’s 50 Best Places to Work. The Physio Co has ranked as one of Australia’s 50 Best Places to Work for ten consecutive years (2009-2018) along with being one of the Best Workplaces in Asia from 2015-2018. In 2004, The Physio Co was born with just one team member, Tristan himself. Today in 2019, The Physio Co has over 150 employees which has been built on the back of Tristan’s obsession with company culture. His book “Culture is Everything” is a best seller on Amazon. His “Culture is Everything” blog has been listed multiple times by SmartCompany as one of Australia’s 20 best business blogs. And amongst many other awards, The Physio Co has been listed on BRW’s Fast 100 as one of Australia’s fastest growing SME’s. During this chat, we covered: how Tristan thinks about culture some of the secrets to a great culture, including the reasons why documentation is so important The Physio Co’s business structure and how the team (which is now spread across Australia) communicates effectively what the first day looks like for new employees at The Physio Co Tristan’s own leadership style some of the challenges of building a large company including the event that lead to Tristan filling his diesel powered car with unleaded fuel, and how Tristan learns    To connect with or learn more about Tristan, head to tristanwhite.com.au. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #055 with Tristan White…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Jeremy Streten is a lawyer and author of the book The Business Legal Lifecycle. Jeremy has been featured on TV many times having experience in the areas of property law, conveyancing, retail and commercial leases, wills, probate, estate planning, litigation and dispute resolution, debt recovery, building and construction law, commercial and corporate law including liquor licensing, corporate restructuring, recovery and insolvency. Jeremy’s passion is to help entrepreneurs and small to medium sized business owners to succeed in their business, so they can live the life they want to live. His book “The Business Legal Lifecycle” is a guidebook designed to help business owners understand what they are doing in their business from a legal perspective and provides them with a plan for the future. During our chat, we covered: - why and when you should engage a lawyer - the type of documentation you should have in your business and when it's required - the 13 steps of the business legal lifecycle (infographic here) - when to expect dips in business growth, the actions required to move through those slower periods and back to a growth phase - some of the common areas business owners go wrong, in the area of law, and - Jeremy's thoughts on exiting a business and why everyone needs to plan for that stage of both their business and life To connect with Jeremy or to buy his book, head to businesslegallifecycle.com.au and to get the Trench Talk bonuses and gifts Jeremy mentions towards the end of the episode, head to businesslegallifecycle.com.au/trench/ Enjoy Trench Talk episode #054 with Jeremy Streten…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Learn more about Matt Reynolds here. You can also find Matt on Facebook, Instagram, Twitter, LinkedIn and at xrm.com.au.

Shayne La Combre is the CEO of the Plumbing Industry Climate Action Centre (PICAC) and the current Chair of the World Plumbing Council. Shayne has been a Board Member at PICAC since 2011 and has been instrumental in the continuous expansion of the training organisation which now has several facilities throughout Australia including their newest campus located at Narre Warren in Victoria, Australia. The site will be the first net zero energy education and research facility in Victoria. The training facility, designed for the plumbing industry, will generate all energy required to support the operation of the building on site through the incorporation of several renewable energy technologies.  Prior to his positions at PICAC Shayne was Director of Plumbing at Victoria’s plumbing industry regulator, the Plumbing Industry Commission (now the Victorian Building Authority). In 2011, Shayne was elected to the Board of the World Plumbing Council, served as deputy chair from 2013-2016 and is the current Chair. During our chat, we covered: - the challenges the industry faces both now and in the coming years - how plumbing has changed and why new people are becoming attracted to the industry - the role of PICAC and why the organisation was originally formed - safety and lifting industry standards - the work of the World Plumbing Council including the World Plumbing Conference, and - some of the new technologies and changes we are likely to see within the industry in the coming years You can learn more about PICAC at picac.vic.edu.au and the World Plumbing Council at worldplumbing.org. To contact Shayne directly, head to LinkedIn. If you enjoy Trench Talk, head to xrm.com.au/podcast and opt-in for the newsletter, we’ll make sure you’re notified when every new episode of the show is released. And, if you’re feeling super nice, please leave a review for Trench Talk on Apple Podcasts or wherever you listen to your podcasts. Enjoy my chat with Shayne La Combre...   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Rohan Sykes is the Founder of Phoenix Workplace Safety. Rohan has turned a horrendous workplace accident that left him with burns to 35% of his body into the motivation for starting his own speaking, training and consulting company of which his clients include the likes of BHP, Origin Energy, Boral, Thiess, Shell, Mazda, Toyota, Nestle and Ford.  This episode is the journey of the real-life consequences of Rohan’s 100% preventable workplace accident. The event, however, was just the start. The real challenge began as Rohan faced both the physical and mental struggles of rebuilding his life. A few years on and 8 surgeries later Rohan is now working tirelessly to help force change in our habits and attitudes around workplace safety. We covered a whole lot during our chat, including - - Rohan’s story and the sequence of events that lead to the fire - How a quick-thinking workmate saved his life - The ripple effect of the accident - How Rohan turned it all around - The person who gave him the inspiration to get on and build his own company - His message and ideas about safety - How he thinks about the cost of safety, and - Why most workplace accidents are preventable. To learn more about Rohan head to phoenixworkplacesafety.com.au or you can track him down on LinkedIn.   Enjoy Trench Talk Episode #052 chat with Rohan Sykes...   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Jon Hollenberg is the Founder of Five by Five, a website design company operating out of the Gold Coast in Queensland, Australia. He has worked with more than 500 Australian and international companies including the likes of Porsche, Qantas, Jetstar, Jeep, Chrysler and Dodge. In addition to growing a team of some 20 plus employees who build great looking and high performing websites, Jon is also an accomplished speaker and has presented at many seminars throughout Australia. He has also written a book titled "Love at First Site" where he lays out a strategy for working with the right people to build a stylish and functional website. During this chat, we covered: why it’s often extremely hard to get a great website built website strategies and budgets making it easy for Google to find you online why he wrote his book and how he uses it to help build his company ideas for creating great content one of the ways he gets a steady stream of referrals and new clients, and why he recommends beginning your day with a cold shower    To learn more about Jon, his work and to buy his book, head to fivebyfive.com.au. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #051 with Jon Hollenberg…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Vanessa Robinson is the Founder and Executive Director at The Chase and Tyler Foundation. Vanessa started the foundation in honor of her two boys, Chase and Tyler, who were killed from carbon monoxide poisoning originating from a faulty gas heater in their rental home. She knew almost immediately that something had to be done to raise awareness for the dangers of the odorless, colorless and tasteless poisonous gas. In the initial stages of getting the charity started Vanessa contacted Energy Safe Victoria who agreed to work with her to help raise awareness about the potential dangers of carbon monoxide. Many of you will recall the television ad campaign, I’ve posted the ad here. During this chat, we covered: the night Vanessa lost her family and the events that followed the tragedy starting a charity the work the Chase and Tyler Foundation is doing including the activities of Carbon Monoxide Awareness Week some of the challenges she’s had to work through including educating both industry professionals in addition to creating broader community awareness what motivates Vanessa to keep helping others the foundation's Energy Poverty Project and their upcoming Winter Campaign lobbying Parliament for legislative change, and the financial side of running the charity    To learn more about Vanessa and the work of the foundation including how to donate and get involved, head to chaseandtyler.org.au. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #050 with Vanessa Robinson…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Peter Lalor is the Managing Director at BlueRock. When Peter started BlueRock it was a pure accounting firm. That firm has grown and now employs nearly 200 staff across divisions they’ve added including finance, bookkeeping, law, insurance, private wealth, self-managed retirement funds and a digital arm that specialises in turning data into real business value. It’s all done, however, in quite a unique way. BlueRock is about as far from the typical brown tie and beige wall environment you’ll normally find at a traditional professional services firm. We recorded this episode in the BlueRock boardroom, to get there I had to pass the petrol bowser and life-sized horse statue in the foyer. Pete took me on a tour of the office which included a look at their driving range, we then walked through the room dedicated to David Attenborough and one of our final stops was to view their wall honouring barbie dolls.   This approach, though different, has turned out to be (as you’ll hear) an extremely successful one. During this chat, we covered: work environments and productivity how to develop confidence in business why money is the worst reason to go into business the types of people Pete believes will be in highest demand in the future implementing technology in your business the commonalities fast-growing businesses share self-awareness, and the advantages of working with mates    You can find Peter at thebluerock.com.au If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #049 with Peter Lalor…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Sean Stryker specialises in business growth and has worked with many of Australia’s most well-known companies including Coates Hire, News Limited, Harvey Norman, Bunnings, Pacific Brands, BlueScope Steel, Galaxy Entertainment Group, LJ Hooker, Amcor, Super A-Mart, iiNet, BlueRock and Bakers Delight. In addition to consulting to some of Australia’s biggest companies, Sean also works with many smaller businesses including those in the trade sector. His back to basics approach helps his clients develop practical skills and the knowledge to identify opportunities to make more money. He works in the areas of talent management, growing revenue and profit, sales training, sales intelligence, team building and leadership. During this chat, we covered: meeting people, first impressions and the fundamentals of a good handshake building rapport sales, including the importance of speaking to your customers in the way that they best learn simple things many people miss in the sales process self-awareness, and the common reason high performers seek Sean’s advice    Sean doesn’t have a website and there’s almost no information you’ll find about him online. However, Sean sent me a previously published article he authored titled “The inner salesperson inside every marketer” which I’ve made available on my blog. So, for more of Sean’s thoughts on the sales process and how he thinks about selling head to xrm.com.au/blog where you can find and read it. He does have a LinkedIn account which you can find here. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #048, with Sean Stryker…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Adam Sand is an online marketer unlike many who operate in the trade space because he actually owns and assists in running a successful roofing company – Sargeants Roofing out of Edmonton, Alberta, Canada. After Adam applied and perfected the 15 plus years of experience he gained marketing in a variety of industries which included building and selling an app for the Sunbed and tanning salon sector, to his company Sargeants Roofing, Adam has since begun helping other Roofing contractors automate their business and marketing processes. His main focus is now his current venture Roofing Business Partner where he is helping other roofing contractors. It's fair to say the marketing landscape has changed for every business owner across every industry. As Adam explains, just a few short years ago most businesses had only a couple of easy marketing decisions to make each year – the main one being what size is my ad in the yellow pages going to be along with a couple of options like a local newspaper for example. Then came the internet and virtually unlimited opportunity. During this chat, we covered: the future of trade businesses what has changed is the website space and how to climb to the top of Google so your customers can find you Facebook ads and how he has used them to grow his own business how tradesman and contractors should use Instagram, and simplifying and automating trade businesses    To find out more about Adam and his current work, head to https://roofingbusinesspartner.com. You can also find Adam on Instagram. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #047, with Adam Sand…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

  Tony Nash is the Founder of Booktopia. He started the online bookstore as an evening side project with a $10 a day budget in 2004, the company has continued to grow at a rapid rate ever since. Booktopia employs 160 people and sells one item every 6.9 seconds. In Christmas 2018 they were shipping 30,000 individual items per day. Revenue for FY2018 is $115 million. In 2016 & 2017 they were voted Australian Book Retailer of the Year. During this chat, we covered: some of the strategies he has used to grow Booktopia automation and how they manage their stock the methods they use to determine which books they list and sell on the website why they haven’t attempted to run other products through their distribution facility and network a little on deliveries and the future in that space, and why Booktopia is currently raising capital through the crowdfunding platform Equitise.    To find out more about Tony and his current work, head to https://booktopia.com.au/. You can also find Tony on LinkedIn. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #046, with Tony Nash…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Josh Kelly lead the marketing team at one of the top 5 plumbing companies in the United States, Phoenix based, Parker and Sons. He has helped grow the business from a $6m turnover to in excess of $100m in the past 13 years, they now employ more than 500 people. Off the back of Josh’s success at the Family owned business, he founded and is now building RevuKangaroo, a tech company for services businesses. Basically, Josh has systematized the online strategy that helped (and still is) fuelling the growth at Parker and Sons. During this chat, we covered: growing Parker and Sons sales past the $100m mark some of his ideas about recruiting, training, managing and incentivising staff (including the 3 promises he makes to every employee) profit margins, Josh is completely open with his numbers why middle-sized companies in the United States are disappearing and why Australia will likely follow the exact same path business reviews, how the online game is changing and how his tech company RevuKangroo is helping service businesses dominate in this space a bunch of tips for getting business reviews, how to ask, who to ask, etc. and, much, much, more.   To find out more about and his current work, head to https://revukangaroo.com/. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #045, with Josh Kelly…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

David Makin, along with his partner Zoe, Founded Axil Coffee Roasters. Dave completed a bachelor of Business in catering and hotel management before spending a fair bit of time in the service industry. He worked for a coffee company and ran several cafes before turning his attention to the competitive side of coffee making.  He became the runner-up in the World Barista Championships, is two-time Australian Barista Champion and four-time Victorian Barista Champion. Axil's speciality roasting business supplies over 100 establishments in addition to five of their own cafes. They are currently building two more with plans to expand further in 2019. During this chat, we covered: the barista championships how Dave secured the first lease for his business how Axil sources coffee and his thoughts on the free trade model how he finds staff the business of Axil including why he is against franchising, and why Dave is continuing to grow the company.   To find out more about Axil, head to https://axilcoffee.com.au/. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #044, with David Makin…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

This episode features Leath Nicholson and Veroshan Sripragasan of Nicholson Ryan Lawyers. Leath graduated with a Bachelor of Economics (Honours), and Bachelor of Laws (Honours) and Master of Laws (Commercial Law) from Monash University. He was admitted to practice in Victoria in 1997 and since then has practised extensively in corporate and commercial law and dispute resolution. Leath co-founded the firm now known as Nicholson Ryan in 2008 and has acted for a range of clients, including private companies, ASX listed public companies and government agencies. Veroshan is an Associate within Nicholson Ryan’s corporate and commercial practice. He graduated with a Bachelor of Commerce and Law (Honours) from Deakin University. He joined the firm as a graduate in mid-2015 and was admitted to practice in the Supreme Court of Victoria in October of that same year. Veroshan is a transactional lawyer who practices primarily in the areas of mergers and acquisitions, equity capital markets and corporate advisory. He acts for both listed and unlisted companies across the full spectrum of corporate and commercial matters. He has industry experience spanning sectors including automotive, financial services, technology, trade and blockchain enabled investments and projects. We covered a lot of ground during this chat, including: cryptocurrencies and the rules governing this relatively new space when and why lawyers are required in business transactions some business growth strategies mergers and acquisitions a little about risk in business, and blockchain, where you’ll also hear my attempt at explaining how this technology works.   To find out more about Nicholson Ryan Lawyers, head to https://nrlawyers.com.au/. You can find me on Facebook.  If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #043, with Leath Nicholson and Veroshan Sripragasan…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

I was recently asked to present my thoughts and ideas about the changing technology landscape in a talk for the Master Plumbers and Mechanical Services Association. Here's the recording... During the talk, I covered: how apps are changing the way we run trade businesses how you need to think to best leverage to power of technology why it's about to cost a whole lot less to grow a trade business  how some of the traditional challenges (like getting accurate job reports from service technicians back from the field) are being solved the applications I've been working on in this space, and how you can try them for free.   To find out more about the Master Plumbers, head to plumber.com.au. You can find me on Facebook. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #042, my thoughts on technology in trade businesses…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Peter Daly is the CEO of the Master Plumbers and Mechanical Services Association. Peter is a civil engineer by trade and spent some 17 years at the RACV before joining the Master Plumbers in 2018. The Master Plumbers is Australia’s largest plumbing industry association and an industry leader for more than 125 years. It is a trusted source of information, advice and expertise for members, the industry, government and the wider community. Master Plumbers has approximately 160 employees working across membership services, advocacy, training and staff solutions businesses. It works closely with its strategic partners to help build an expert, committed and professional plumbing services industry. Peter is an executive with a proven ability to develop strategy, deliver stakeholder/membership value and communicate complex information. With more than 16 years of experience in senior leadership roles, he has a deep understanding of managing stakeholder expectations and reputations and a proven history of working successfully with boards, government and industry to build consensus around business and public policy outcomes. During our chat, we covered: his time at the RACV his ideas around adding value within membership organisations his current role with the Master Plumbers some of the challenges around attracting people to the plumbing trade a couple of book recommendations, and the rule changes he'd like to see in the plumbing industry.   To find out more about Peter, head to plumber.com.au or you can track him down on LinkedIn. You can also find the Master Plumbers on Facebook and on Instagram. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #041 with Peter Daly…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Chris Smith is the Founder of both Yolk Agency and Happy HR. Chris left home at just 14 years old and started washing cars to make his rent payments. It wasn’t long before the intuitive entrepreneur expanded his business in a somewhat unusual way - baking apple pies for his clients whose cars he was cleaning. He eventually found his way to a commercial kitchen and began training under some of the world’s most well-known chefs. In 2000, aged 23, Chris hung up his chef’s apron to establish a lean manufacturing plant and gourmet food operation called Valley Produce Company. He was able to take the company from farmer’s markets where he began to the world and established his brand's footprint globally selling Valley Produce Company product in England, Scandinavia, Dubai, Hong Kong, New Zealand, Japan, Canada and the USA. He was also able to establish a well-respected Australian label that won numerous international and local awards. In 2011, Chris resigned from the company to concentrate on developing Yolk Agency, a fully integrated management consultancy service after recognising a service gap in the market. By 2014, Chris founded Happy HR, a software as a service product designed to be the world’s most efficient and easy to use human resource and performance management platform. During our chat, we covered: both his businesses, including how he helps others in business succeed decision making what makes a world class chef the strategies he used to grow his manufacturing business internationally building teams, and how he gets through large volumes of work every day.   To find out more about Chris, head to yolkagency.com or happyhr.com. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #040 with Chris Smith…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Theo Venter is the only known man to survive a 22,000-volt electrical shock and a motivational speaker focusing on workplace safety. An electrical linesman by trade, Theo has worked in the high voltage business for over 23 years. After leaving his home country of South Africa, Theo and his family immigrated to Australia where his trade was in high demand. He commenced work as a contractor in Australia working on a major electricity network where he had a huge workplace accident while working on live power lines. In this interview, Theo talks candidly of his time in hospital where he found himself waiting to die and his desperate fight to survive both physically and mentally which continued long after the event. Theo has delivered his talk called “Just Another Day” in many parts of the world to people ranging from company boards right through to field workers at toolbox meetings. This is a hard-hitting story with a very personal and very powerful safety message. To find out more about Theo and his current work, head to justanother-day.com A big thanks to Coby, one of our Trench Talk listeners, for setting this one up. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #039 with Theo Venter…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Sachi Wickramage (@sachiwickramage) is a Jury Member of the United Nations’ World Summit Awards Global Contest, a panel that selects and promotes the world’s best Disruptive Digital Innovation Technologies with a Positive Impact on Society. He is also appointed as the National Expert for Australia by the UN WSA to spearhead the World Summit Awards Australian Chapter. In addition to all of that, Sachi is the Chief Operating Officer at i4Tradies.   Prior to joining i4Tradies in 2017, Sachi worked as the Head of hSenid Outsourcing, a wholly owned subsidiary of hSenid Software International. In his 10+ years’ with the group, he managed over 50 large, highly scalable IT projects spanning across multiple sectors varying from Telco, HR, e-Commerce, Finance and Healthcare, to Entertainment. Sachi has a strong passion for Mobile Apps and has managed over 70 Mobile App projects. He also Co-Founded the mobile & wearable apps "FlipBeats" & "Expense Tracker 2.0" which have won 13 international awards to-date, while generating enormous media buzz. These Apps have an active user base of over 1 Million worldwide. During our chat, we covered: his work and thoughts on sustainability, including is work involving the United Nations how he designed a system that facilitates over 8.5 million transactions every day the marketing campaign they used during the World Cup that sent his app FlipBeats to #1 (downloads) in Brazil how he got FlipBeats preloaded on all the Samsung Galaxy S5 smartphones that T-mobile released in Germany, and the challenges of building large IT systems.   To find out more about Sachi, head to Sachi Wickramage. More information about i4Tradies can be found at i4Tradies.com. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #038 with Sachi Wickramage…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Dave Porter (@daveporter) is the Founder of PorterVac, Australia’s only specialist vacuum gutter cleaning service employing qualified roof tilers and the latest cutting edge technology.  The neat thing about Dave’s story is that he started at ground zero. He’s a former roof tiler but knew his time as a roofer was limited, so he closed down the business and went back to the drawing board. He took a chance, started PorterVac and now has a growing business which employs over 30 people. During our chat, we covered: those early days the moment that changed his whole career and how it affected his attitude and mindset every tradies dream why he’s learned to be proud of his weaknesses developing employees, and why he has got involved in groups like the entrepreneur's organisation.   To find out more about Dave, head to portervac.com.au. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #037 with Dave Porter…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Jerome Beekmans (@jeromebeekmans) is the owner the franchise group Mr Electric Australia. Jerome is a 3rd generation electrician who’s had some great times in the building industry but he’s also had to endure, like many have, some tough times as well. It’s a familiar story for those of you who know the trade sector well; you build your business, grow, take on bigger and bigger work, until, eventually, you run into a client who doesn’t pay you for the work you have completed. For Jerome, that happened in the weeks before he got married. He was forced to re-assess his plans, and ultimately found his way to the franchise industry where he is now building a national brand. It’s Jerome’s vision to make “Mr Electric Australia the leading residential and commercial electrical services and repair company in Australia.” During our chat, we covered: work ethic his views on our education and formal schooling system introducing Jim’s Electrics (as part of the bigger Jim’s Franchise Group) to Australia which Jerome did before he began developing Mr Electric the importance of knowing your ideal customer how he has structured their pricing model growing trade-based business, and why working smarter alone is not enough and why working harder doesn’t always guarantee you success.   To find out more about Jerome, head to mrelectric.com.au. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #036 with Jerome Beekmans…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Ryan Trainor (@ryantrainor) is a serial entrepreneur and Co-Founder at BSchool (@bschool_aus). Ryan is an extremely humble guy who would never say it himself, but he's accomplished more in business and life than many of us have probably ever thought possible. He sold his first company to Wilson Parking, sold his second company to the Washington Post, has been on the BRW Young Rich List, has built schools in India, is a former Carlton Football Club Board Member and Vice-President, and just recently moved his family to Indonesia. We talk about all that and a bunch more, including: the role of luck in entrepreneurship education, the sector he's got a real passion for and how technology is changing that space a bit on the process of building and selling his companies some of the hard moments including how his wife Rachel has supported him throughout the journey his thoughts on getting more done running meditation raising capital recruiting key personnel, and the downside of startups.   To find out more about Ryan, head to bschool.edu.au and opt-in for the newsletter. His next venture Udify, is also launching shortly. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player.  Enjoy Trench Talk Episode #035 with Ryan Trainor…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Simon Griffiths (@simongriffiths) is a toilet paper merchant and Co-Founder at Who Gives A Crap. A little over five years ago, Simon sat on a toilet for 50 straight hours as a publicity stunt to raise awareness for their crowd funding campaign. The plan was to start a toilet paper company and it worked, far better than they ever thought possible! They raised $50,000 and the company that donates 50% of its profits to help solve sanitation problems in emerging countries was off the ground. It’s an incredible story…. We covered: the initial campaign that went viral and attracted 2.5 million social media hits why their sales spike over the holiday period the financial model they use to donate how they choose which organisations to support why he has chosen to follow the social entrepreneur model for building a business, and much, much more.   To find out more about Simon and his team or to order toilet paper, tissues or paper towel as I have and many others do, head to whogivesacrap.org. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player.  Enjoy Trench Talk Episode #034 with Simon Griffiths…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Amy Kilpin (@akilpin) runs her own marketing agency and is an age group triathlete, racing for Great Britain. Amy has some of the most popular brands in the world of Triathlon supporting and sponsoring her journey, though, in her own words, she’s never really won one of the big races. We covered a little on her training, how she has set up her business so she can operate from the road and travel to races, plus, how she landed sponsors before she really got going in the sport. Not all sponsors, as you’ll hear, are looking to support athletes who regularly climb the podium. To find out more about Amy, head to her website amykilpin.co.uk. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player. I get quite a few requests for guess and other ideas for the show, another shout out to Craig for suggesting I contact Amy. If you have suggestions of your own or just want to say hi, you can email me – podcast@xrm.com.au. Enjoy Trench Talk Episode #033 with Amy Kilpin…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Colin Wright (@colinismyname) is an author who travels full-time. Originally from California, Colin started and ran a branding studio in Los Angeles. After experiencing some financial success, he refocused his attention on being happier, healthier, and doing work he believes in; which meant a dramatic adjustment to the metrics of how he measured success. Shortly thereafter he got rid of everything he owned that didn’t fit into a carry-on bag and hit the road. That was in 2009, he has been traveling ever since and Colin says "It was the best decision I've ever made". He's is an incredibly intelligent and interesting man, he's written some 30+ books on topics including travel, minimalism and business. He works from wherever he is currently living, co-owns a publishing company (Asymmetrical Press), speaks internationally, runs a blog which can be found at exilelifestyle.com and produces his own podcast called "Let's know Things". Every four months or so, Colin's readers vote on where he will move and live next. In this conversation, we covered a variety of topics including tech, a little on the stock market and how he would go about building an app for the trade sector if he was commissioned with that task. To learn more about Colin, search his name and you'll find him pretty much everywhere, his handle is @colinismyname on most social networks, or head to his website: colin.io. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player. I get quite a few requests for guess and other ideas for the show, a shout out to Russell for suggesting I track down Colin. If you have suggestions of your own or just want to say hi, you can email me – podcast@xrm.com.au. Enjoy Trench Talk Episode #032 with Colin Wright…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

30 Highlights from 2017 featuring – #001: Scotty Cam | The Block #002: Justin Burgoine | Kincrome #003: Shane Jacobson | Kenny #004: Ross Savas | Kay & Burton #005: Andrew Cotton | Big Wave Surfer #006: Trav Bell | The Bucket List Guy #007: Ben Sofowora | Be Empowered Naturally #008: Anthony Koutoufides | koutafit.com #009: Steve McKnight | propertyinvesting.com #010: Walt Collins | Healthy Homes Australia #011: Jade Ingleby & Hayley Bishop | Jugging Work & Family #012: Steve Richards | Steve Richards Motor Sport #013: Brendan Nichols | Business & Making Money #014: Stefan Kazakis | Business Benchmark Group #015: Dave Bradley | Bradley Property Group #016: Stuart Lord | Lockelec #017: Ben Walton-Healey | Aqua Blu Plumbing #018: Peter Irvine | Gloria Jeans #019: Andrii Bondarenko | Cirque du Soleil #020: Phillip Di Bella | Abbotsford Road Specialty Coffee #021: Tom Crampton | Trusted Impact #022: Jayne Nisbet | Free-ed #023: Roland Lazenby | Michael Jordan, The Life #024: Roland Lazenby | Showboat, The Life of Kobe Bryant #029: Logan Nathan | i4Tradies #030: Renee Kiley | Professional Triathlete The full episodes and show notes can be found at TrenchTalkPodcast.com. If you enjoy the Trench Talk, please remember to hit the subscribe button inside your chosen podcast player and if you have suggestions of your own or just want to say hi, you can email me – podcast@xrm.com.au. Enjoy 30 from 30...     ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Renee Kiley (@reneekiley_) has transformed herself from an overweight business owner at 104kgs to a professional triathlete in just 3.5 years. In 2013 at 30 years old, Renee was the owner of multiple successful small businesses, had an extensive investment property portfolio and was earning a very good income. Life looked fantastic on the surface. However, she was also obsessed with work, obese at 104kg, a heavy smoker, unhealthy and unhappy. In March 2014, Renee competed in her first triathlon. Until that first race, she had not swum or ridden a bike since primary school and not run further than a few kilometres here and there in over 10 years. Throughout 2014 Renee lost over 42kg and completely turned her life around. Renee has had an incredible rise in the sport of triathlon. She finished 252nd in that first sprint distance race. She went on to do her first Ironman in August 2015 where she won her age group. She has competed at the Ironman World Championships twice as an amateur. And in July this year, Renee applied for and was granted her Professional Licence. Meaning she is now a Professional Triathlete competing alongside the best female triathletes in the world. In only her 3rd race as a Professional, she finished 2nd. Renee has a passion for talking about her journey, the achievements, disappointments and challenges faced along the way in the hope that it might inspire others to tackle something for themselves that they once thought was impossible. We covered: mindset and managing your emotions we got into some specific triathlon stuff including how she trains some of the gear she uses what Renee eats how she sets goals dealing with negative self-talk, and how her life has become in her own words “so much easier” now she has lost all that weight.   To connect with Renee and follow her journey head to reneekiley.com where you’ll find all her social links. If you enjoy the Trench Talk, please remember to hit the subscribe button inside your chosen podcast player.  If you have suggestions of your own or just want to say hi, you can email me – podcast@xrm.com.au. Enjoy Trench Talk Episode #030 with Renee Kiley…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Logan Nathan (@logannathan) has developed and built an app for the building and maintenance industry called i4Tradies. He’s also an electronics engineer, Microsoft Brand Ambassador and former employee of BHP where he rolled out the first IBM PS2 machine (the most powerful computer at the time), before then, a little later, introducing the first Apple Macintosh computer to the BHP network. Logan has also worked for Cathay Pacific and Alliance in similar roles. He has spent a career pushing the boundaries of technology implementation, is an author and is now attempting to transform the trade industry, starting right here in Australia. We spent most of this episode discussing the app, what it does and how Logan is doing things differently. No one (at least as far as I have found) has cracked the trade space and developed a true marketplace app where the end customer, field workers, office staff and in some cases facility or property managers can all talk to each other inside the one platform. There are many lead generation companies who simply connect consumers with tradesman and there are also companies who handle the backend including employee scheduling and job management. No one (again, as far as I’m aware) has connected all 4 parties like Logan has been able to do. If you’d like to know more about i4Tradies, head to i4tradies.com.au where you can try the app for free. Note: we recorded this week’s podcast in an office next to a very busy road, so please excuse the traffic noise that fades in and out in some parts of the episode. To get every episode of Trench Talk on release please remember to hit the subscribe button in your chosen podcast player. Enjoy Trench Talk Episode #029 with Logan Nathan…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.  

Ben Sofowora (@bensofowora) has put together a 3-part introductory series on meditation for you, this is part 3 (episode 28). Please navigate back to episode 25 of the podcast for the full series introduction. Episode 26 is a quick meditation designed to help you release stress. It can be done in any position, even seated so this works perfectly in busy places like seated at an office desk or in a stationary car (parked safely). Episode 27 is a slightly longer meditation designed to help you release a more general level of stress and reconnect you with nature. It again can be done seated or lying and it works particularly well in a garden setting. Episode 28 is a meditation designed to help you gain strength, confidence and become resilient. This meditation can be done sitting, standing or lying down. I’ve separated these three sessions into separate podcasts to make them much easier to access again in the future without having to sit through my long-winded introduction. Come back to these 3 recordings whenever you need them, they are here for you, that may be on a regular basis like they will be for me, or for whenever you need a reminder to breathe and return to calmness. You can find Ben directly at beempowerednaturally.com. Enjoy this introduction to meditation, don’t forget to subscribe to Trench Talk (in whichever podcast player you prefer) and please let me know what you think of the series. Episodes 26, 27 and 28 are all now published, where Ben will guide you through the introductory process… ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Ben Sofowora (@bensofowora) has put together a 3-part introductory series on meditation for you, this is part 2 (episode 27). Please navigate back to episode 25 of the podcast for the full series introduction. Episode 26 is a quick meditation designed to help you release stress. It can be done in any position, even seated so this works perfectly in busy places like seated at an office desk or in a stationary car (parked safely). Episode 27 is a slightly longer meditation designed to help you release a more general level of stress and reconnect you with nature. It again can be done seated or lying and it works particularly well in a garden setting. Episode 28 is a meditation designed to help you gain strength, confidence and become resilient. This meditation can be done sitting, standing or lying down. I’ve separated these three sessions into separate podcasts to make them much easier to access again in the future without having to sit through my long-winded introduction. Come back to these 3 recordings whenever you need them, they are here for you, that may be on a regular basis like they will be for me, or for whenever you need a reminder to breathe and return to calmness. You can find Ben directly at beempowerednaturally.com. Enjoy this introduction to meditation, don’t forget to subscribe to Trench Talk (in whichever podcast player you prefer) and please let me know what you think of the series. Episodes 26, 27 and 28 are all now published, where Ben will guide you through the introductory process… ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Ben Sofowora (@bensofowora) has put together a 3-part introductory series on meditation for you, this is part 1 (episode 26). Please navigate back to episode 25 of the podcast for the full series introduction. Episode 26 is a quick meditation designed to help you release stress. It can be done in any position, even seated so this works perfectly in busy places like seated at an office desk or in a stationary car (parked safely). Episode 27 is a slightly longer meditation designed to help you release a more general level of stress and reconnect you with nature. It again can be done seated or lying and it works particularly well in a garden setting. Episode 28 is a meditation designed to help you gain strength, confidence and become resilient. This meditation can be done sitting, standing or lying down. I’ve separated these three sessions into separate podcasts to make them much easier to access again in the future without having to sit through my long-winded introduction. Come back to these 3 recordings whenever you need them, they are here for you, that may be on a regular basis like they will be for me, or for whenever you need a reminder to breathe and return to calmness. You can find Ben directly at beempowerednaturally.com. Enjoy this introduction to meditation, don’t forget to subscribe to Trench Talk (in whichever podcast player you prefer) and please let me know what you think of the series. Episodes 26, 27 and 28 are all now published, where Ben will guide you through the introductory process… ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Ben Sofowora (@bensofowora) is back and has put together a 3-part introductory series on meditation for you. This episode is an introduction to the series by me, Matt Reynolds. Meditation and meditative practices have come up a few times over the course of my interviews so far. Ben and I got talking and eventually decided to do this, an audio introduction to meditation. Ben has 30+ years of yoga and meditation experience, this three-part series is very similar to the meditations Ben guides others through on a daily basis, both in class and private settings.  Getting yourself into a peak-performing state is one thing, winding yourself out of it is an entirely different set of skills which can take some time to master. You can think of meditation as a tool or a way to help you refocus, recharge and re-centre your mind. Meditation Series - Episode 26: a quick meditation designed to help you release stress. It can be done in any position, even seated so this works perfectly in busy places like seated at an office desk or in a stationary car (parked safely). Episode 27: a slightly longer meditation designed to help you release a more general level of stress and reconnect you with nature. It again can be done seated or lying and it works particularly well in a garden setting. Episode 28: a meditation designed to help you gain strength, confidence and become resilient. This meditation can be done sitting, standing or lying down. I’ve separated these three sessions into separate podcasts to make them much easier to access again in the future without having to sit through my long-winded introduction. Come back to these 3 recordings whenever you need them, they are here for you, that may be on a regular basis like they will be for me, or for whenever you need a reminder to breathe and return to calmness. You can find Ben directly at beempowerednaturally.com. Enjoy this introduction to meditation, don’t forget to subscribe to Trench Talk (in whichever podcast player you prefer) and please let me know what you think of the series. Episodes 26, 27 and 28 are all now published, where Ben will guide you through the introductory process… ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Roland Lazenby (@lazenby) is the author of the biography “Showboat: The Life of Kobe Bryant”. Roland, a sports journalist, has spent many years covering the NBA and was also my guest last episode, #023, the first ever interview I recorded. In this episode, we talk Kobe Bryant and Roland’s biography on the famous Laker called “Showboat”. We get into Kobe’s attitude, work ethic and a ton of other stuff on winning and his character. We also covered more on Michael Jordan, Phil Jackson, Roland’s own writing career and even a little Stephen Curry, the Golden State Warriors and the NBA. You can buy Roland's latest books “Michael Jordan: The Life” and “Showboat: The Life of Kobe Bryant” basically anywhere including Amazon. To connect with Roland, head to Twitter, his handle @lazenby. To get every episode of Trench Talk on release please remember to hit the subscribe button in your chosen podcast player. Enjoy Trench Talk Episode #024 with Roland Lazenby…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.