Podcasts about brigham dickinson

Most home service businesses are losing money in the one place they least expect it—their call center. Brigham Dickinson reveals how industry leaders like Tommy Mello use proven CSR training strategies to hit 90%+ booking rates and generate millions without spending more on leads. Learn how to turn your CSR team into a leadership pipeline, create a culture that drives results, and transform your call center into the most profitable department in your business. Hosted by Chad Peterman on Can't Stop the Growth—a podcast built for leaders in HVAC, plumbing, electrical, and other home service industries who want to lead better, grow faster, and build lasting impact through people-first leadership and proven business strategies. Want the Happy Call Script mentioned in the episode? Text the word HAPPY to 385-247-3714 to get it now. Additional Resources: Brigham on LinkedIn Power Selling Pros Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Your call center has untapped profit potential. When properly trained, CSRs can dramatically boost booking rates and drive top-line revenue. Hitting 90% booking rate on bookable calls should be the standard. Every percentage point below that is costing real dollars. Your CSR team can be a leadership pipeline. With the right culture and coaching, the call center becomes a place where future leaders emerge. Flat compensation beats percentage-based incentives. A clear, daily dollar amount per membership or upsell keeps CSRs motivated and focused. AI has value, but it can't replace human connection. Use it for support, but don't let it take over the customer experience unless you want to risk sameness.

Send us a textWhat if you could transform the way you communicate and enhance your relationships, both personal and professional? Join me, Corey Berrier, and special guest Brigham Dickinson on the Successful Life Podcast as we explore the revolutionary impact of AI on communication. We kick off with a heartfelt acknowledgment of the challenges faced by Californians amid devastating fires, keeping their recovery in our thoughts. From there, we dive into how AI tools like ChatGPT are reshaping the way we express emotions and intentions, offering listeners a glimpse into the creative potential AI holds for bridging personal gaps.Brigham and I delve into the art of crafting specific prompts to unlock authentic AI-generated responses. We share personal stories that highlight the power of gratitude in countering negative thoughts and improving mental well-being, while also discussing strategies for overcoming self-doubt and regulating internal conversations. Our conversation underscores how fostering gratitude and empathy can improve self-awareness, manage anxiety, and ultimately strengthen relationships.The episode also explores the financial benefits of integrating AI into customer service roles, comparing AI's capabilities with those of live agents. We discuss how AI can track and enhance CSR performance without replacing the human touch, emphasizing its potential to refine follow-up strategies and boost communications. With insights into the promising future of AI in customer service, we illustrate a landscape where AI serves as an indispensable partner, enhancing both efficiency and effectiveness for professionals looking to elevate their customer interactions.https://powersellingpros.com/ Support the show https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflowhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1 https://www.linkedin.com/in/coreysalescoach/

Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0 Follow Waste No Day on YouTube: https://bit.ly/3xlDLhD Brigham Dickinson is the President of Power Selling Pros and founder of the Power Certification Program. Since 2009, Brigham has focused on helping call handlers convert calls into bookings and create outstanding customer experiences. The Power Certification Program partners with contractors across the U.S., Canada, and Australia, certifying CSRs to deliver world-class service while achieving an 85% booking rate. In this episode, we talked about CSR call performance, selling service agreements, technician soft skills...

In this episode of the HVAC Uncensored Podcast, Gil talks with Brigham Dickinson from Power Selling Pros. It's been a good while since he's been on the show, and I can't wait to catch up with him. Brigham is such a good guy, and what he and the team are doing over at Power Selling Pros is pretty amazing. I can't wait to see what new stuff is going on!! Brigham and his team have changed the game regarding CSRs and how they can drive a company with game-changing results. Also, it helps the field techs with better calls and happier customers. Lastly, these CSRs can make real money if they are driven. You don't want to miss this one.   Check out Power Selling Pros @ https://powersellingpros.com/   =====Don't Forget To Follow The Podcast On Social Media To Stay Up To Date=======        The easiest way to find all links go to https://www.hvacuncensored.com or go to https://www.poplme.co/hvacuncensored     *****Please Show Some Love To The Amazing Show Sponsors/Partners*******       YELLOW JACKET    https://www.yellowjacket.com    COMPANYCAM   https://www.companycam.com/hvacuncensored   GET A FREE 14-DAY TRIAL THEN 50% OFF YOUR FIRST 2 MONTHS    HVAC TACTICAL    https://www.hvactactical.com   USE DISCOUNT CODE (HVACUNCENSORED) & SAVE 20% ON YOUR ORDER   HOUSECALL PRO   https://www.housecallpro.com/hvac-uncensored/   VETO PRO PAC   https://www.vetopropac.com/    HOMEPROS   https://www.readhomepros.com   CAMEL CITY MILL    https://www.camelcitymill.com/UNCENSORED10   USE DISCOUNT CODE (UNCENSORED10) & SAVE 10% ON YOUR ORDER   LOKAL   https://www.lokalhq.com                               FIND ALL HVAC UNCENSORED MERCH AT https://www.hvacuncensored.com/

BlueCollar.CEO –Brigham Dickinson is the Founder and President of Power Selling Pros, a leader in customer service and call handler training. As a CSR coach, he has coached over 900 CSRs in the US, Canada, and Australia. Brigham is also the author of Pattern for Excellence, Something to Give, and Patterned after Excellence.In this episode, Ryan and Brigham discuss CSR coaching and training, including why you shouldn't give your CSR team sloppy seconds on bagels.Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.

HVAC Masters Of The Hustle would like to present the Best Of Episode with Brigham Dickinson, Drew Cameron & Weldon Long on epidode 289. Dont miss this episode as we dive deep about driving Rev and not being a Bit** to ask for the Order! Subscribe to this podcast and post a review!

In this episode of the Successful Life podcast, host Corey Berrier delves into the complexity of leadership in the contracting industry, drawing upon conversations with industry leaders Dylan McCabe, Brigham Dickinson, and Drew Hardin. Corey discusses key lessons from these leaders' vastly different paths, emphasizing the importance of setting boundaries, learning from failure, emotional intelligence, and active listening. The episode underscores how personal experiences, like overcoming financial hardships and personal losses, shape leadership capabilities. By sharing these real-life examples, the podcast aims to help listeners enhance their leadership skills, improve company culture, and foster a supportive work environment.00:00 Introduction to Leadership in Contracting00:44 Dylan McCabe: Balancing Boundaries and Leadership05:55 Brigham Dickinson: Overcoming Failure and Emotional Resilience08:44 Drew Harding: Humility, Mental Health, and Leadership12:35 Key Takeaways on Leadership and Trust17:46 Conclusion and Resources Support the Show. https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflowhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1https://bit.ly/4bFz4yc https://www.housecallpro.com/successullifehttps://www.facebook.com/corey.berrier https://www.linkedin.com/in/coreysalescoach/

How do you motivate your team to make a difference? Tune in as Joe and Dave sit down with Brigham Dickinson, Owner of Power Selling Pros. Brigham shares his journey and offers valuable insights on reliance, leadership, and the profound impact of giving back. Discover how shifting your mindset and taking strategic steps can help business owners transition from seeking validation to fostering generosity. Don't miss this episode packed with inspiring stories and transformative perspectives on leadership and business growth.For more information about what you heard on this episode:Lennox Air HandlerLennox Reclaim Program2025 Refrigerant Transition ON AIR is a Lennox Learning Solutions Production.

In this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry. Brigham reveals actionable tactics to boost contractor revenue by engaging customer service representatives (CSRs) more actively in the sales process. Key highlights include transitioning CSRs from merely booking calls to influencing buying decisions, aiming to increase call conversion rates dramatically—from a 42% industry average to a potential 85%. He emphasizes the transformative impact of the right mindset, the importance of creating a comfortable environment for customers, and the role of advanced tools like Rilla technology in CSR training. The episode delves into investing in CSR training, handling price objections, and the benefits of delegating phone answering to third-party services for small businesses. Additional Resources: Brigham Dickinson on LinkedIn Power Selling Pros Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn 

“You've got to pick your customers wisely and decide what you're good at… you just need to decide what kind of marketing company you are.” -Brigham Dickinson   Brigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating “wow!” experiences over the phone. Brigham started Power Selling Pros in 2009 when he saw that call handlers needed assistance to consistently convert calls to bookings. As a result, Dickinson answered the need and created the Power Certification Program to effect change in his industry's call centers in the United States, Canada, and Australia. Dickinson's company holds teams accountable with a combination of online training, call monitoring, regular one-on-one phone-based coaching, and in-person training—all supported by a vast library of prerecorded calls that showcase best practices. In this episode, Brigham shares his journey going from broke to building a million dollar training company. Learn the key principles he's used to empower HVAC and plumbing technicians to convert 85% of their sales calls by delivering “wow!” customer experiences.   Website: https://powersellingpros.com/ Facebook: https://www.facebook.com/BrighamDickinsonPSP LinkedIn: https://www.linkedin.com/in/brigham-dickinson/ Instagram: https://www.instagram.com/power.sellingpros/

“You've got to pick your customers wisely and decide what you're good at… you just need to decide what kind of marketing company you are.” -Brigham Dickinson   Brigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating “wow!” experiences over the phone. Brigham started Power Selling Pros in 2009 when he saw that call handlers needed assistance to consistently convert calls to bookings. As a result, Dickinson answered the need and created the Power Certification Program to effect change in his industry's call centers in the United States, Canada, and Australia. Dickinson's company holds teams accountable with a combination of online training, call monitoring, regular one-on-one phone-based coaching, and in-person training—all supported by a vast library of prerecorded calls that showcase best practices. In this episode, Brigham shares his journey going from broke to building a million dollar training company. Learn the key principles he's used to empower HVAC and plumbing technicians to convert 85% of their sales calls by delivering “wow!” customer experiences.   Website: https://powersellingpros.com/ Facebook: https://www.facebook.com/BrighamDickinsonPSP LinkedIn: https://www.linkedin.com/in/brigham-dickinson/ Instagram: https://www.instagram.com/power.sellingpros/

Dive into our latest HVAC Revealed episode, where Thaddeus had an enlightening conversation with Brigham Dickinson, the founder of Power Selling Pros. This episode is jam-packed with key insights and actionable strategies for HVAC professionals and business leaders alike.Key TakeawaysCreating a Buying Environment: Brigham Dickinson emphasizes understanding customer needs and providing options. It's all about guiding them to make a decision without pushing a hard sell. Establish an atmosphere of safety, comfort, and fun to gain their trust and make your offer compelling.Principles for Excellence: Mastering the principles behind sales scripts and systems can drastically improve your call conversions and customer interactions. Brigham walks through the importance of a positive attitude, gratitude, empathy, and reassurance, especially in those crucial first seconds of a customer call.Maximizing Call Conversions: By improving call booking rates from 60% to 85%, businesses can see a significant rise in revenue. Brigham shares practical advice to enhance your customer service representative's skills and foster a culture of continuous improvement.Join our Facebook group for more updates and share this episode with someone who could benefit from these insights!Find Brigham :LinkedIn - https://www.linkedin.com/in/brigham-dickinson/On The Web: https://powersellingpros.com/Via Email: Brigham@powersellingpros.comJoin Our Group: https://www.facebook.com/groups/hvacrevealedPresented By On Purpose Media: https://www.onpurposemedia.ca/For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662Sponsored By: Chiirp: https://chiirp.com/hssrElite Call: https://elitecall.netOn Purpose Media: https://onpurposemedia.ca

Corey Berrier and Brigham Dickinson on Overcoming Adversity and Finding PurposeIn this episode of the Successful Life Podcast, Corey Berrier hosts Brigham Dickinson, founder of Power Selling Pros. Here are the key takeaways:Brigham Dickinson's Journey-Early Challenges: Brigham's marketing company failed after a merger, leading to financial strain.- turning Point: His determination led to the creation of Power Selling Pros, which trains CSRs for contractors, improving their performance and job satisfaction.Overcoming Adversity- Emotional Struggles: Brigham relied on faith and family support to rebuild his life.- Support System: A pivotal moment with his daughter and prayers marked his recovery and success. Mental and Emotional Resilience- Spartan Races: Participating in Spartan races built Brigham's mental toughness and highlighted the value of perseverance.- Helping Others: Supporting a friend in a Spartan race reinforced that true fulfillment comes from helping others succeed. Business Insights- Empowering Employees: Brigham emphasizes listening to employees, understanding their ambitions, and providing growth opportunities.- Hiring a Coach: A coach helped Brigham apply customer service principles to employee engagement, driving business success.Brigham's Book and Resources- Books: Brigham's book "Something to Give" shares his business philosophy.- Business Services: Power Selling Pros, an after-hours call service, and Athlete Care, a recovery service, operate through empowered teams.Personal Growth and Presence- Corey's Journey: Corey shares his struggles with addiction and how faith and personal growth transformed his life.- Being Present: Both emphasize the importance of being fully engaged in the moment.Contact Information:- Power Selling Pros: https://powersellingpros.com- After-Hours Call Service: https://bookedbypsp.com- Brigham's Books: https://brighamdickinson.comThis episode highlights resilience, mental toughness, and supporting others for success. Support the Show. https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflowhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1https://bit.ly/4bFz4yc https://www.housecallpro.com/successullifehttps://www.facebook.com/corey.berrier https://www.linkedin.com/in/coreysalescoach/

In this episode of "Close It Now," host Sam Wakefield sits down with Brigham Dickinson, the founder and president of Power Selling Pros, to discuss the three groundbreaking technologies that are set to revolutionize call center operations. Brigham shares his expert insights on how these technologies can enhance customer interactions, streamline processes, and significantly boost sales performance. Whether you're managing a small team or overseeing a large call center, this episode is packed with valuable information that you can implement right away to see immediate results.Key Takeaways:Cutting-Edge Technologies: Discover the three technologies that are transforming the call center landscape.Practical Implementation: Learn how to integrate these technologies into your existing systems for maximum efficiency.Expert Insights: Gain valuable tips and strategies from Brigham Dickinson, a leading authority in customer service and sales training.Real-World Examples: Hear success stories and real-world applications that demonstrate the power of these technologies.Guest Bio:Brigham Dickinson is the founder and president of Power Selling Pros, a company dedicated to helping home service businesses enhance their customer service and sales through effective communication and service strategies. With years of experience and a passion for excellence, Brigham is a sought-after speaker, author, and coach in the industry.Resources Mentioned:Power Selling Pros: https://powersellingpros.com/https://www.rilla.com/Connect with Us:Website: https://www.closeitnow.net/Facebook: https://www.facebook.com/groups/closeitnowInstagram: https://www.instagram.com/therealcloseitnow/LinkedIn: https://www.linkedin.com/in/closeitnow/Subscribe & Leave a Review:If you enjoyed this episode, please subscribe to "Close It Now" and leave us a review on wherever you listen. Your feedback helps us bring you more great content!

In this episode, we're joined by Brigham Dickinson from Power Selling Pros to discuss mastering contractor-customer relations. Discover key strategies for building trust and improving customer interactions. Learn how to create positive customer experiences that can lead to increased business. Tune in to uncover the secrets behind successful contractor-client relationships. Don't miss out—watch the full episode for more insights and practical advice!#ContractorCustomerRelations #BuildingClientTrust #CustomerServiceExcellenceWatch the video version of this podcast at https://youtu.be/UmVMLr0K58QDiscussion Points: 00:00 Impress to sell, be the only option.03:10 Digital agency solves lead generation and sales.07:16 Issue with call booking; need staff training.11:35 Mike Aguilera handed off CEO tag to Mike.13:58 Transition roles and prioritize call handling efficiently.16:48 Transition from warm leads to cold leads.21:35 Customer frustration stems from unmet emotional needs.25:49 Skipping steps and seeking deals is common.28:06 Client understanding time and cost relationship.31:39 Questions to ask for ensuring a good fit.35:16 Issue with site visits not leading to jobs.36:12 Focus on high probability sites for closure.41:11 Discussing business progression with coach before call.45:41 Goal is to run business without involvement.47:23 Build a top call handling team now.Resources:Visit the Power Selling Pro's website at  https://www.powersellingpros.comStay social with Brigham on LinkedIn at Barry Gates or Brigham Dickinson (owners)Keep in touch with Brigham at Brigham@powersellingpros.com Have a conversation with us! Go to tradie.wiki/pod and book a call.Check this out: Guarantee 30 Qualified Project Quotes Over The Next 90 Days! Learn more here: https://tradie.wiki/pod Learn more about the CRM that DOES IT ALL for your trade business! Just click on this link: https://tradiehub.net Join a global community of 6000+ trade professionals https://www.facebook.com/groups/TheSiteShed Connect with me on LinkedIn. For more podcast episodes, you can also visit our website. Thank you for tuning in! If you enjoyed this podcast and this series, please take 5 to leave us a review: Google Facebook Podcast

We often think about the COVID-19 pandemic as being the death of customer service and personal relationships. I personally believe we simply got lazy with our emotions. What if the world is waiting on that one person to bring safety, comfort and fun to the conversation? Wouldn't that make for a more comfortable experience? It's all about getting a kiss on the first date, metaphorically.....says Brigham. What's your strategy?

In this episode of the METUS Tech Show the boys speak with Brigham Dickinson of "Power Selling Pros."  He explains the eight principles that help the HVAC professional create a better customer experience.   Thanks for listening! Please visit www.mitsubishicomfort.comContact us at metustechshow@hvac.mea.com

Unlock the secrets to transforming every customer call into a golden opportunity with Brigham Dickinson, the visionary behind Power Selling Pros. Our conversation unpacks the journey from the nadir of the 2008 financial crisis to the zenith of creating exceptional customer service experiences in the trades. Brigham's 'Pattern for Excellence' is more than a set of principles—it's a revolution in engaging with customers that started with a pivotal collaboration with Nearing's Plumbing and Heating and has since reshaped the industry's approach to customer interactions.Prepare to be inspired as we showcase the incredible tales of customer service metamorphosis, spotlighting industry leaders like Tom Robichaud and Mike Agugliaro. They share their wisdom on the art of personalized coaching for customer service representatives (CSRs), scaling the capacity to impress and retain customers across a thousand-strong workforce. This isn't just about handling calls; it's about crafting moments that leave customers saying "wow" and eagerly waiting for their next service.In this episode, we also unravel the enduring power of the human touch in a tech-dominated world. Drawing on lessons from teppanyaki chefs to the ethos of Chick-fil-A, we explore how human-led interactions are irreplaceable for creating memorable service experiences. Furthermore, we discuss the path to leadership and financial freedom, highlighting how investing in your team's growth can turn your CSR department into a profit-generating powerhouse. Join us for an enriching session that promises to arm you with strategies and insights to elevate your business's customer service game to unparalleled heights.https://powersellingpros.com Support the showhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1https://www.amazon.com/Dark-Side-AI-Sales-Frankenstein-ebook/dp/B0BX6G5THP/ref=sr_1_3?crid=16J189ZUCE8K6&keywords=corey+berrier&qid=1678457765&sprefix=corey+berrier%2Caps%2C111&sr=8-3https://www.youtube.com/channel/UCrPl4lUyKV7hZxoTksQDsyghttps://www.facebook.com/corey.berrier https://www.linkedin.com/in/coreysalescoach/

Get ready for an enlightening journey through the world of customer service as we welcome Brigham Dickinson from Power Selling Pros into our cozy yellow chair. This is an episode you can't afford to miss as Brigham unleashes his wealth of knowledge on transforming call centers into profit powerhouses. 2:15 - Brigham, Power Selling Pros, and Something to Give7:30 - Biggest Struggles in Leadership14:00 - Solidifying Your Call Center in the Age of AI24:00 - Common Contractor Mistakes34:00 - Committing to Ongoing TrainingIf you want to contact Power Selling Pros, head to powersellingpros.com and book a demo. If you're interested in Brigham's newest book, Something to Give, you can purchase it at brighamdickinson.com - or you can send an email to  hello@lemonseedmarketing.com with the subject "Something to Give" for a chance at winning your own copy! If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content.Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram.We'll see you next time, Lemon Heads!

Are you caught in the whirlwind of day-to-day tasks, leaving little room for strategic planning and growth? We get it, and so does our expert guest, Brigham Dickinson, President & Founder of Power Selling Pros. In this episode, we unpack the crucial concept of working ON your business, not just IN it. It's time to break free from the daily grind and start steering your ship toward long-term success.

Brigham Dickinson is the founder of Power Selling Pros, he is a Spartans Race aficionado, and author of Something to Give, A Journey to Become a Leader Worth Following. We had a great podcast that covered many topics that will delight the listeners and educate them in many ways.  Enjoy our conversation with Brigham.TITLE SPONSOR:Super Tech UniversityDramatically improve your team's performance with a system of short daily video lessons, training your team in soft skills.  Your team can make you more profit by teaching them soft skills.  Your team will never leave you for investing in them. Go to https://supertechu.com/ for more info.  Go here for a discount, https://supertechu.com/register/podcastoffer/.One to One Business Coaching with Eric:Eric has helped many home service business owners grow their companies, 2x, 3, 4x, with his one-to-one coaching sessions. If you want to learn more about coaching with Eric, email him at eric@supertechu.com for a FREE 30 min Zoom call to discuss your current business needs.SPONSOR: C&R MagazineC&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor, Michelle Blevins, has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.  

We had the pleasure of hosting Brigham Dickinson during our live sessions at Profit Rocket Growth Summit 2023!Brigham is a man of many talents: the author of three insightful books, the brain behind Power Selling Pros, and the owner of a revolutionary athletic recovery program. We focused on his CSR training program and touched on his three best-selling books and how he has made a difference for leaders in the home service industry:What we learned from Brigham:What Brings Call Conversions Down?How Can We Get Business Owners To Buy Into Increasing Call ConversionsWhat Characteristics Do You Look For When Hiring CSRs?How Do You Handle CSR Objection?How Do You Keep CSRs Motivated Beyond The Financial Gain?What Is The Pattern Of Excellence?The Foundation of “Something To Give”Whether you're a business owner, aspiring CSR, or just curious about enhancing your understanding of customer service and business dynamics, this episode has something valuable for you! To purchase one of Brigham's books, visit his website or find them on Amazon!Find Brigham:Pre-order Brigham's Newest Book, Something To Give: https://mailchi.mp/powersellingpros/something-to-giveOn The Web: https://powersellingpros.com/E-Mail: brigham@powersellingpros.comJoin Our Group: https://www.facebook.com/groups/hvacrevealedPresented By On Purpose Media: https://www.onpurposemedia.ca/For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662Sponsored By: Chiirp: https://chiirp.com/hssr Real Time Marketing: https://realtime360.io/

Listen to part 2 of our discussion with Brigham Dickinson, Founder of Power Selling Pros and author of “Something to Give: A Journey to Become a Leader Worth Following”. Join us as Brigham breaks down the five steps we mentioned in part 1. These steps will help you gain freedom as an entrepreneur, create a vision for your business, leverage your team's strengths, delegate more, and prioritize business growth. Towards the end, we discuss Brigham's approach to growing a business by optimizing customer acquisition, retention, and customer experience. SHOW NOTES - Recap of Episode 1 [10:19] - Step 1: Holding your team accountable [14:32] - Step 2: Setting the vision of your business [30:07] - Step 3: Discovering the strengths of your team [37:12] - Step 4: Writing down everything you do on a daily basis [38:32] - Step 5: Working ON your business, instead of IN it [55:07] Resources & People Mentioned: Visit Brigham's website & Pre-order “Something to Give”: https://www.brighamdickinson.com/hero-page1676928646975 Connect with him on LinkedIn: https://www.linkedin.com/in/brigham-dickinson Patterned After Excellence by Brigham Dickinson: https://bit.ly/3r89iAC Interplay Learning: https://www.interplaylearning.com Rocket Fuel by Gino Wickman & Mark Winters: https://bit.ly/3sQGsFz Watch Next: Part 1 with Brigham Dickinson: https://open.spotify.com/episode/43obq1NhqAsz5Ul9ruvSsj?si=819c449a68804c72 This episode is kindly sponsored by: - Sera (visit their website) - UpFrog (visit their website) - Relentless Digital (visit their website) - Copeland (visit their website). - CompanyCam (visit their website)  Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Join the Service Business Mastery Facebook group Visit our website: https://www.servicebusinessmastery.com Learn the latest information in the HVAC industry with our state-of-the-art training for HVAC Distributors and Dealers HVAC Learning Campus Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.  Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.

In this dynamic episode of the Close it Now podcast, we're joined by the accomplished serial entrepreneur Brigham Dickinson, founder of Power Selling Pros, Booked, and Athlecare. We delve into the world of business strategies, leadership, and impactful growth.Brigham shares the game-changing benefits of Power Selling Pros, a comprehensive CRM and call center solution that empowers service companies to excel in customer service and bookings. Discover how this powerful tool can transform your customer interactions and streamline your operations.But that's not all—our conversation takes a deeper turn as we explore Brigham's latest book, "Something to Give: A Journey to Become a Leader Worth Following." Uncover the invaluable leadership insights gained from Brigham's 15-year journey of building and growing multiple companies. Learn how effective leadership can shape not only your business success but also your personal growth.Tune in to gain strategic insights, business wisdom, and leadership lessons from a seasoned entrepreneur. Whether you're seeking to optimize your customer interactions or become a more impactful leader, this episode offers a wealth of actionable advice. Join us on this enlightening journey with Brigham Dickinson and discover the keys to business excellence and leadership worth following.

Tired of constantly having to prove yourself at work? Feeling anxious or depressed after delegating your daily work tasks? Is everyone on your team relying on you for motivation, but even you are struggling to motivate yourself? Listen up! By the end of this episode, you'll have actionable steps you can take to achieve real freedom over your income, freedom over your time, and most importantly, freedom from anxiety and depression as a business owner. Today, we're joined by Brigham Dickinson, the Founder of Power Selling Pros and author of “Something to Give: A Journey to Become a Leader Worth Following”. Join us as Brigham shares his five key steps to overcoming depression and anxiety and finding true fulfillment and happiness as a service business leader. Whether you lead a small team or a massive team, Brigham has tons of insights to give you on how you can become a leader worth following. Resources & People Mentioned: This episode is kindly sponsored by: - Sera (visit their website) - UpFrog (visit their website) - Emerson (visit their website). - CompanyCam (visit their website)  Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Watch Next: 8 Ways to Create a “WOW” Customer Service Experience w/ Zac Garside Are Your CSRs Empowered to Be the Voice of Your Company w/ Zac Garside Join the Service Business Mastery Facebook group Visit our page https://www.servicebusinessmastery.com Learn the latest information in the HVAC industry with our state-of-the-art training for HVAC Distributors and Dealers HVAC Learning Campus Tune in to hear the latest and greatest in business services trends on Service Business Mastery on Apple Podcasts, Spotify, and our website.   Listening on a desktop & can't see the links? Just search for Service Business Mastery in your favorite podcast player.  

Brigham Dickinson is the owner and founder of Power Selling Pros, the company that powers your customer experience with call-handling training and coaching for thousands of companies in the home service industry. He is also an owner of Booked, a night answering service for hundreds of companies in the home service industry. And Athlecare a […] The post Ep.80 – Brigham Dickinson appeared first on Mark Matteson.

Growing up I was fascinated with public speaking and communications so I would learn everything I could about how to be a good communicator. After returning from serving on a mission, I was approached by Brigham Dickinson, the founder of Power Selling Pros, and he asked if I wanted to become a customer service coach. It was seamless for me because I was able to transition my skills from religion to customer service. Seven years later I've trained hundreds of CSRs (customer service reps) in the trades.  At Power Selling Pros, our goal is to help your team and especially your customer-facing members feel confident, self-reliant, and service-minded. The framework we teach all our clients is called the pattern for excellence. It is eight principles and I say principles not script intentionally. A script is a good place to start if you're new. But as you gain experience, you want the dialog to flow naturally and have the eight principles guide you. The eight principles we teach are to be positive, be confident, listen, care, reassure them that you can help, ask for their business, build value before presenting pricing, and express sincere gratitude. When you do those eight well you create a wow customer experience.  Your customer service department should be a profit center for your business. The foundation is to have the right systems in place so that you can track and attribute the growth to the customer service department. I advocate for six basic metrics: number of calls, number of appointments booked, conversion percentage, number of service agreements sold, average talk time, and average time before a call is answered. When you know those numbers, you can evaluate whether your customer service department is helping your business grow. When you serve the customer well it doesn't come across as pushy sales but rather as solving their problems.  When you get customer service right, it is a catalyst for change across your business. When you advertise to your customers, you are shouting. When you send a technician to your customer's home, the customer is on guard -- they just let a stranger into their house. There's only one person in your organization the customer wants to talk to, the customer service representative. In every other part of your business, you must shout to be heard. But the CSR can whisper and the customer will hear every word.   Resources Shared: Power Selling ProsThe Storytelling Habit PodcastThis Call May Be Recorded The ShowThryv

HVAC Masters Of The Hustle would like to welcome Brigham Dickinson into the Hot Seat On Episode 137. On this episode we will talk about the power of a strong Leadership and what makes a strong leader.

Brigham Dickinson, author of Pattern for Excellence: Engage Your Team to WOW More Customers, talks about what the ‘pattern of excellence’ is all about: being the best, taking your job seriously and showing people how to provide a great service to someone else. Dickinson recalls that writing the book came as “an accident,” after losing his marketing software business in the downturn economy of 2008. He became a student of the industry and began keeping a journal about all the things he learned, gathering enough valuable insight to write a book applicable to anyone who wants to be a perfectionist. The goal, Dickinson says, is to “take every moment you have and go above and beyond” in order to find fulfillment in your work while serving others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Brigham Dickinson is the president and founder of Power Selling Pros, a leading coaching and training firm dedicated to handling phone calls for home service companies. His extensive experience in business growth, call handler training, and customer service has earned him the moniker “The Call Center Guru.” He is also the author of two highly successful books on entrepreneurial success: Pattern For Excellence and Patterned After Excellence. In this episode, we talked about customer engagement, technician training, entrepreneurship...

Brigham Dickinson is the president and founder of Power Selling Pros, a leading coaching and training firm dedicated to handling phone calls for home service companies. His extensive experience in business growth, call handler training, and customer service has earned him the moniker “The Call Center Guru.” He is also the author of two highly successful books on entrepreneurial success: Pattern For Excellence and Patterned After Excellence. In this episode, we talked about customer engagement, technician training, entrepreneurship...

Kyle Gargaro, editorial director for The NEWS, talks with Brigham Dickinson, founder and president of Power Selling Pros, who recently wrote his second book, “Patterned After Excellence: Pursuing Truth in Work and Life.”

Brigham talks with Tersh about his newest book, called Patterned After Excellence, which is the followup book to Pattern For Excellence. They talk about what it takes to build a culture and atmosphere that thrives on living the truth's.  Brigham explains tons of tips on how to get calls added to your service board and increase your call booking percentages. His business is based on training CSR's, and he is one of the best in the industry. Check out this conversation to learn first hand a few of the tips and tricks he shares with us!  Connect with Brigham at www.PowerSellingPros.com On Instagram @powercertified  Follow Tersh on all social media platforms @tershblissett  

Brigham talks with Tersh about his newest book, called Patterned After Excellence, which is the followup book to Pattern For Excellence. They talk about what it takes to build a culture and atmosphere that thrives on living the truth's.  Brigham explains tons of tips on how to get calls added to your service board and increase your call booking percentages. His business is based on training CSR's, and he is one of the best in the industry. Check out this conversation to learn first hand a few of the tips and tricks he shares with us!  Connect with Brigham at www.PowerSellingPros.com On Instagram @powercertified  Follow Tersh on all social media platforms @tershblissett  

Hvac Masters Of The Hustle would like to welcome  Brigham Dickinson into the Hot Seat on the podcast. On this episode you will learn from the CSR Master himself. The importance of the first impression on answering the phone calls , setting up service calls, and system replacement apts. Hope your ready to sit and listen to the podcast and gets done explosive knowledge. Also we discuss his new book  Patterned After Excellence. 

Brigham Dickinson is the President at Power Selling Pros, a customer service coaching business for the home services industry including trades such as plumbing and electrical amongst many others based out of Utah in the United States. His clients also include the likes of Mitsubishi Electric, Lennox, the Dwyer Group, Carrier, American Standard and The Electric & Gas Industries Association University. This conversation revolved around many of the teachings and lessons Brigham explores in his new book titled Patterned After Excellence: Pursuing Truth in Work and Life which is now available for purchase on Amazon. In addition to his title of President at Power Selling Pros, Brigham is also the Founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating Wow! experiences over the phone. Brigham started Power Selling Pros in 2009 when he saw that call handlers needed assistance consistently converting calls to bookings. As a result, Brigham answered the need and created the Power Certification Program to effect change in his industry's call centers in the United States, Canada, and Australia. The purpose of the Power Certification Program is to partner with contractors and certify their CSRs (customer service representatives) to deliver a world-class customer experience. The program guarantees that contractor call-handling teams will book at least 85 percent of their calls and wow more customers. During this chat, we covered: why fast-growing trade companies are training their competitors technology and human skills why it’s so important your clients “like you” and how to do that managing millennials leadership finding truth communication growing businesses, and, as always, much more    You can learn more about Brigham at powersellingpros.com and you’ll find his new book on Amazon. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #059 with Brigham Dickinson…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Brigham Dickinson of Power Selling Pros brings us an interesting conversation regarding technicians and their human skills and reaching customers on an emotional level. Yellow Jacket Digital Torque Wrench https://yellowjacket.com/product/digital-adjustable-torque-wrench/ Nylog https://www.refrigtech.com/nylog-blue/ Housecall Pro https://www.housecallpro.com/hvacknowitall

Whether we sell products or services, have 10 clients or thousands, we all need to give WOW service to keep and grow our client base. Brigham Dickinson, author of Pattern For Excellence, Engage your team to WOW More Customers, and president of Power Selling Pro’s is going to share HOW to create WOW service for your business. We’ve all heard how Customer Service is important but how are experiences out there still so bad? Why are we letting it slide? How do you describe WOW service and how does it impact your business? What is the model Pattern for Excellence? Can you share the 8 principles? How do we teach our staff so it’s an integral part of day to day business? You have Power Chat product – can you share what that is and how we can incorporate chat into our business to help foster wow service? Brigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call handling training program that holds teams accountable to booking calls and creating WOW Experiences over the phone. Brigham started Power Selling Pros when he saw that call handlers needed assistance consistently converting calls to bookings back in 09. As a result, Brigham answered the need and created Power Certification to effect change in our Industry’s call centers in the U.S. Canada and Australia. This program guarantees that contractor call-handling teams will book at least 85% of their calls and WOW more customers. We hold your team accountable with a combination of online training, call- monitoring, regular one-on-one phone based coaching, and in-person training--all supported by our vast library of pre-recorded calls that showcase best practices. The purpose of the Power Certification Program is to partner with contractors and certify their CSRs to deliver a world class customer experience.   https://powersellingpros.com/ https://powersellingpros.com/freeresources/

A successful call center is the cornerstone of any great contracting company. In part six of a continuing summer series, Brigham Dickinson gives you the tools to build a world-class team of CSR's that consistently books calls. Plus, Gary Elekes helps your service techs set goals and Weldon Long gives your sales advisors the first […]

Any time you have the opportunity to serve, you have the opportunity to win. In part four of a continuing series on summer training, Brigham Dickinson introduces the Pattern for Excellence to help you provide a "WOW" experience for you customers. Plus, Gary Elekes talks about the importance of offering whole-home services to your homeowners, […]

Brigham Dickinson is President and founder of Power Selling Pros, a leading coaching and training firm in the industry. Brigham talks about properly training customer service representatives, CSRs, and how, by doing so, you can maximize your business performance.

The founder and president of Power Selling Pros, Brigham Dickinson is a renowned name in the home services industry. Brigham, an EGIA Contractor University faculty member, is a leading authority on customer service and call-handling, and how they can drive sales within an organization. In the latest episode of the Contractor Coffee Club podcast, Brigham […]

Kevin Craine has the author of "Pattern for Excellence," Brigham Dickinson. What brings us to WOW and keeps us delivering WOW Experiences is our commitment to that noble cause, mission, and purpose. Once you and your team are aligned behind your cause and have mastered the principles found in the Pattern for Excellence, you will WOW more customers! Learn more about your ad choices. Visit megaphone.fm/adchoices

Dickinson discusses the importance of call-handling, online reviews, certification, and more. Posted on May 2.

Want to learn how to WOW your customers and increase your revenue with minimal cost? Then download this podcast NOW! Industry-leading customer service representative trainer Brigham Dickinson joins Allan Ferguson to explain how to better train your call handlers to improve call conversions FAST. To learn more about Brigham and his revolutionary training, visit http://www.powersellingpros.com/ Plus, download our FREE Life Design eBook to begin your journey to the life you want at http://servicenationaustralia.instapage.com/

Brigham Dickinson, owner of Power Selling Pros, a CSR training company, joins the program to discuss his company, how it got its start, plus we chat in-depth about why training customer service representatives is crucial to a business's success. Posted on June 27.