Podcasts about revukangaroo

Breynan Hammons, a ClickFunnels 2 Comma Club award winner, who is best known as the Founder, CEO, and face of Innvio, a nationally award-winning digital marketing agency.  In 2014, Breynan co-founded RevuKangaroo, a software company that automates the collection of online reviews from customers. Breynan and Dave discuss how to successfully sell high ticket offers through a VIP Day. To learn more be sure to follow Breynan on Facebook: https://www.facebook.com/breynan

Laura Kelly is the head of sales and marketing at RevuKangaroo and partner at Clover Marketing and Consulting, a full service marketing firm that specializes in the home services industry. At only 24 years old, Laura has consulted one-on-one with billion-dollar businesses and CEOs, toured the country with a venture capitalist investment group, and run more than 30 events across the nation.Tune in as she and Host Ellen Rohr discuss Laura's journey from Ireland to the United States, how she got her start in the PHCP industry and the steps she thinks all contractors should take to improve their marketing efforts!

Josh Kelly is the CEO of RevuKangaroo. Unlike other review sites, RevuKangaroo has created a custom API that allows you to install our system directly on your website. The look and feel are consistent with your current website design. Your customers would never know it is a RevuKangaroo product; instead, they will only see you and your employees. RevuKangaroo has a unique system that collects reviews on your employees' service rather than customers rating your business directly. This typically leads to a more significant increase in reviews written, and they tend to be more positive. In this episode of the Be Real Show, Josh and Travis open up the show discussing how he became an entrepreneur. Parker and Sons is a family business, Josh worked on their marketing and blew up the company. His goal was never to become an entrepreneur; he found a need and decided to create a business out of it. The name RevuKangaroo just fell into their laps because it was so difficult to find a URL with "review" at a reasonable price. The reason you need RevuKangaroo is because everyone who is searching for your business will be making decisions based on reviews online. If you have too many negative reviews online, Josh says you shouldn't even bother having a website. RevuKangaroo uses lots of different methods to get their name out in the world; there is not one silver bullet to build a business. Then, Josh explains the three ways to make money: raise prices, get customers to spend more frequently, or get new customers. Stay tuned to hear Josh answer the top ten questions, including why he doesn't waste time with social media. Connect LinkedIn – https://www.linkedin.com/in/josh-kelly-revukangaroo/ RevuKangaroo - https://revukangaroo.com Facebook - https://www.facebook.com/RevuKangaroo/   Resources Mentioned Yelp - https://www.yelp.com Audible - https://www.audible.com HubSpot - https://www.hubspot.com FarmVille - https://www.zynga.com/games/farmville/   People Mentioned Muhammad Ali - @muhammadali Jordan Belfort - @wolfofwallst   Books How to Win Friends & Influence People Way of the Wolf: Straight Line Selling: Master the Art of Persuasion, Influence, and Success Know Your Why: Finding and Fulfilling Your Calling in Life

Guests Today: Yakov Smart is the author of the book Disrupting LinkedIn Founder and President of Linked Lead Enterprises. Chuck Kim Co-owner and COO of Executive Digital David S. Hawash VP of Business Development for Executive Digital (Western Region) Erika Feinberg Author, Speaker and President of RevuKangaroo

Erika Feinberg Author, Speaker and President of RevuKangaroo

RevuKangaroo helps get automatic ratings and reviews for house cleaners. Erika Feinberg, President of RevuKangaroo drops by #AskaHouseCleaner today to talk about surveying clients. Control your reputation by controlling ratings and reviews. The good reviews get moved to marketing automation and pushed out to social media. The bad reviews along with reporting go to customer service. Now you can fix the problem and ramp up your employee training and employee development. The RevuKangaroo reputation management system helps you become a #SavvyCleaner through early damage control. #RevuKangaroo *** LEARN MORE ABOUT REVUKANGAROO *** https://RevuKangaroo.com https://RevuMore.com *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** RevuKangaroo - Review Management & Reputation System - RevuKangaroo Reputation Management System - https://youtu.be/3fj9508yr40 BirdEye: Reputation Management Software - BirdEye - https://youtu.be/cgbqgpGPRLE Reputation Management 101 - A 3 Step Process To Protect Your Brand & Free Tools To Help - Miles Beckler - https://youtu.be/HobzVFapMDs Best Small Business Review Management Software - Top Rated Local® - Marketing 360 - https://youtu.be/deqbSK-hKQs Reputation Management: Build A Strong Online Reputation - Marketing 360® - https://youtu.be/wh5LfjCUo3w *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 7 families who work on this show. THANK YOU! Online Reputation Management (2019) - https://amzn.to/2It8tZK Online Reputation Management Guide: 280 Expert Tips for Improving Your Personal Reputation Management - https://amzn.to/2pRLLEa Reputation Management: The Key to Successful Public Relations and Corporate Communication - https://amzn.to/2Iu4ITY Spin Sucks: Communication and Reputation Management in the Digital Age - https://amzn.to/2MmcLmG Critical Moments: The New Mindset of Reputation Management - https://amzn.to/2MmcOyS *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com

Josh Kelly is the Co-Founder of RevuKangaroo, the world’s leading reputation management system, an automated SAAS business that has helped generate countless reviews for businesses on places like Google, Yelp, Facebook and more as well as growing actual revenue for clients, sometimes in the tens of millions of dollars.   Before devoting his work fulltime to RevuKangaroo, Josh had an extensive background in marketing, working at companies like Bonneville international, Parker and Sons, Dial (DMG) Inc and Clover Marketing.   He helped his own family business, a local heating, cooling, and plumbing company in Phoenix, grow from $7 million in revenue to over $100 million in just over 14 years and he has been featured on stages with the Zig Zigler Foundation, Dave Yoho and EGIA as well as major platforms like CBS, Fox, and NBC.   Questions   Tell us a little bit about yourself and your journey? Could you share with us how you think customer experience is going to manifest an grow over the next 5 to 10 years versus where we’re coming from in the last 5 to 10 years. Could you share with us how do you stay motivated everyday? Can you share with us what isone online resource tool, website or app that you absolutely cannot live without in your business or even your personal life? What are some of the books that have had the biggest impact on you either in a professional capacity or a personal capacity? Could you share with us what’s one thing that’s going on in your life right now that you are really excited about – either something that you are working on to develop yourself or your people? Where can our listeners find you online? During times of adversity or challenge is there a quote or saying that you have that kind of helped you to refocus or just to get back on track so that you can feel energized towards what you’re working on?     Highlights   Josh shared that it's kind of a weird story, like everyone thinks he did this purposely, but he didn't. He kind of tripped into reputation management truth as he has tripped into most jobs and most businesses he has owned literally, it was a problem he had with his own business; with clients he was already working with. He works in what he would consider a grudge industry for the most part meaning like a plumber, no one wants to do business with a plumber, no one's excited to see a plumber, you only see a plumber when something's gone wrong and there's water all over your floor. And it's not a positive experience no matter what no matter how great a job you do, you could save the day but you're still walking into a bad experience and because of that it's really hard to get good reviews. No one's excited to do business with you, no one's happy that they did business with you ultimately. So, it was an issue he had, it was an issue a lot of clients he worked with had and he tried to buy it, a system, he tried to hire consultants, he tried to hire software and he couldn't find anything that actually worked. So, he went to a partner of his who was a good back then who runs a large team. And he (Josh) essentially explained the issue, what's going on, he literally locked a whole bunch of business owners he knew and good friends within a room and they started spit balling ideas what it could look like, what it should look like and been running ever since.   Yanique shared, so, it's fair to say then that you ended up in this business because of a pain point that you were experiencing, and I mean I'm sure many of our listeners, this will connect with them. Generally speaking, people typically end up in an entrepreneurial position many times because of some pain or discomfort that they felt that they could definitely find a solution for and of course a solution for other people who were experiencing the same pain and discomfort.   Josh agreed, literally, in their business like the plumbing HPC company is his first business. They were working their butts off to get reviews and to be positive and they have won awards, they've been recognized by Congress, they won the BBB Torch Award for Ethics, they were doing amazing quality customer service and great work but they were getting like 10 to 12 reviews a month and they're turning hundreds of calls. Now he gets 10 to 12 reviews a day and all are positive, it's totally transformed the business because it doesn't really matter as weird as it sounds you can have amazing customer service, you can have an amazing product, you can have amazing system, you've got amazing software, and if no one knows about it, it doesn't really matter that much. So, they had to find a way to let people know about it and the best way to do that right now is reviews.   Yanique reiterated, so, you were saying that you ended up in the reputation management business and it's not very easy.   Josh agreed and stated that it's easy now that they have a system and they have software to follow it and they have really simplified procedures it's really almost fully automated. Now, they have ton of reviews and they literally get millions of reviews a month for clients, all positive, driving them out to third party sites like Google, Yelp, Facebook, depends what business that you're in and actually literally driving real revenue and real customers to you. So, now it's easy but it took a long time to get there, not like a month of development work, he’s talking years of development work and then years of refining and then talking to clients and figuring out, so it was not an easy path but now, if you join your RevuKangaroo, it's pretty turnkey. It's pretty simple, pretty fast and their average client grows about 18 percent in revenue with the first six months in the program specifically from them.   Yanique stated. So, this particular platform organizes your customers reviews of individual employees and pushes positive reviews to major websites and those websites include Google Plus, Yelp Facebook, Twitter and more. So, pretty much if I let's say I wanted to visit a restaurant that I'd never heard of before that maybe I was out and somebody said, “Oh, there's a new Mexican restaurant that opened up on X street,” and I decided to go on Google and I saw like a Google review, your platform allows that restaurant to be able to have people rate their restaurant to get a good Google percentage rate.   Josh agreed and stated that that's the way consumers work right now. So, if you're to go to a restaurant or a hotel or hire a service, the vast majority of people about 87% of people look you up online beforehand. That's the current statistics it's actually growing. And the first thing they look at is reviews, actually 87 percentage people that looked at your reviews. So, restaurants are a great example. If you've never been to a restaurant and you're trying to find a specific type of restaurant, most people are going to google it and or go on Yelp depending on where you're located in the world and look at the reviews. Now here's the problem with that system as a business if you just allowed it to happen. Customers are fickle, they just are, if you had a really great experience at a restaurant and the food was really good that's what you're supposed to do. So, it's actually pretty hard to get positive reviews, however, if you've made a mistake which happens, if someone had to wait or the spice level was off on that dish or whatever it is, any single dish that can happen. It's way easier to get negative reviews and it's just a hard thing, like you have to drive a lot of reviews for it to really make a difference too. If you're a restaurant and you've got 15 reviews that doesn't make him feel really comfortable, he’s sure you're the same way. So, it's a numbers game too. So, what they've essentially done is if you need reviews on Google what they're going to do is they create an online funnel for you on your website. They automatically email and text message all of your customers asking how your service was and they actually tie it just like you said to a team member. So, what he means by that, if you're a restaurant, they're actually going to write a review on your server or maybe a bartender and the reason they do that is it tends to skew a lot more positively and they get way more feedback. It's really hard to get a review on the ambiance of a restaurant or how nice the tablecloths are or whatever. It's much easier to get review on, Jennifer the server because you had a relationship, you talk to them, good or bad right. And they say, “Hey, how is your service with Jennifer from 1 to 5 stars?”If it was an amazing experience they automatically drive it out to those third party sites, they pre populate the stars, they make sure it's landing where they can actually drive business for you. They had a bad experience instead of right now them going out to Google and become a permanent mark on your business, they're instead going to collect that customer's information, find out exactly what happened, find out which team member it happened with and send it to the management team and say, “Hey, this customer had an issue with this team member, here's exactly what happened, why don’t we reached back out to them, make it right.”   So, you're getting a chance to recover that negative experience before it kind of firestorms and gets out of control.   Josh agreed, and here's what happens, let's say that customer you turn around and now has an amazing experience, if that one-star review is out on Google, good luck changing them. The truth is that customer totally turned around now loves your business, it happens all the time but that one-star reviews stays there and other people they're looking up your business, they don't get the context to that, they don't get to find out that you turned around amazing service or that was a one off or was a weird experience or that's not normal. All they see is a one-star and a bad description. So, it's really important that you take control of your online reviews because the truth is your online reputation is happening with or without you. The customer is in control and they should be, but he thinks you should have a say in it. If there was a bad experience, he would want to know about it and he wouldn't want it to be permanent, if he could fix that and turn it around then leave him a review then. And truthfully, if they had a really bad experience and then you followed up with them and the customer hates you even more because you did a really bad job of following up then that's understandable, then ok maybe this isn't a one off, maybe this is just a bad business. Then it's going to show up on Google anyway, but for so many businesses they do great business and they're great people with great products or services and you look them up online and it just doesn't show it and he doesn't think that's fair.   Josh shared that he has been in entrepreneur more or less right after college. He has always been in the customer experience business. Anybody who tells you differently like they just don't understand. He guesses there's some commodities like if you're selling spoons, customer service is probably not, and customer experience is not as big a deal. He has never been in a commodity business where he’s selling widgets or spoons or toothpicks or whatever it is where it's just price conscious and nothing else matters. He has always been in service or product businesses where having a good product, having a good service, having great experiences is very important. As far as where it's going, he thinks they're a perfect example of exactly where it's going. There was a time where people spoke to each other face to face, you get to learn what businesses were good for referrals and you talked to your mother about company before you hire them, you called friends, that doesn't really happen anymore. What's happening is your customer experience is moving almost entirely digital, more and more and more there's businesses that are holding out from this and some will always hold out, a lot won’t. So, a good example would be like their customer service experience if you were to join RevuKangaroo, you are going to get a constant touch points always from them and it's an automated system they're reaching out to you by email, by text message but they're checking, it's a combination you can go too far where hey it's only automated and you're like a software company or everybody's dealt with those phone calls where you call in to a robot, he doesn't like that, that's bad. However, he does love the customer experience where you're calling in and they have the menu and that kind helps short cut what you're going to talk about depending on the business or everyone's had that service where you press 5, if we want if you want them to call you back when it's your turn. He thinks that improves the customer experience significantly, you're not sitting there waiting on hold annoyed as annoyed anyway. And that's like an automated system that's drastically improves the customer experience, it's all about automating what you can, handholding what makes sense and then bridging the gap between the two and really, it's also about setting expectations. So, a good example is like when you join RevuKangaroo or do business with Parker and Sons as the home service company or Clover Marketing or Pulse or any of those businesses he’s a part of. Let's say I know on day three for RevuKangaroo, people tend to ask where can I see reporting on email and text messages that are set up so, he knows that they've had a system of this, he knows it comes up often enough, so, day two at the end of the day he sends out an email with a video walking through exactly how they pull that and letting them know if they have any questions let him know, that's proactive customer experience and customer service. So, he thinks the automation side of it and the handholding needs to be combined and he thinks that's the way things are going and he’s actually really excited. Obviously, he’s in that business but even if he’s not, every business should be in that business.   Yanique shared, it's interesting you mentioned a little bit of digitization and a little bit of humanization and how I ended up in this business of doing podcasting was, I am a customer service trainer, that's what I do for a living. And so, I figured podcasting would be a great platform for me to reach more people and build more awareness around customer experience but one of the things I've found over the years is I really don't think people are going to want that fully digitized experience at some point. They still want to deal with another human being. I think technology is great and it does definitely help to accelerate the process to make things much easier, it definitely makes your life more convenient freeing your time to do the things that clearly brings you closer to your goals. But for some things especially when you're feeling a pain like as you said there is a plumbing situation or your cable breaks down or there is an issue with your kid at school, you will have to have some interaction with another human being. How do you see that manifesting with this whole digital revolution with chat bots and everybody trying to technologize their businesses? But at the same time as you mentioned still handholding and having that human element in the business that people still feel like they're not a transaction but they're a person.   Josh stated that he actually thinks this really kind of depends on your business and your industry. Like he said if you're selling spoons you could pretty much automate stuff. A school is a great example, like that's a personal thing, it's important. That would be in his opinion really horrible to digitalize, that's much more handholding than most others. You could make the argument, “Hey, you could put kids in school, and you make them watch videos and that's consistent.”But he doesn’t think anyone wants to do that. But some people think of business like that, and they shouldn't. He thinks digitizing and systemizing and automating is a beautiful, wonderful tool and he thinks more and more people should use it. He thinks it's like any new technology though, what's going to happen is people are going to overuse it at first, they're going to get excited about it, they're going to go too far which is kind of what people are starting to do now. And then once they go too far, they realize, “Hey, that was too much,”and they'll start dialing back. A good example is like smartphones, everybody loves and uses a smartphone almost across the world. Children are given smartphones now at a young age, he didn't have that technology when he was growing up of course. But now like it was essentially they gave them the phone and they have free access, now parents are very aware of what's happening on their kids phone or more so, they're more restricted, they have hours that they're allowed to be on their phones and they’re not, they're adjusting backwards right and realizing a natural balance, everything works in balance. So, he thinks short term, he thinks more and more businesses are going to move towards automation as a way to save money and then over time they'll move back from the automation some to improve their customer experience.   Yanique agreed and stated that everything should be done in balance because at the end of the day we're still human and connectivity is so important. As you mentioned earlier because I'm the mother of a 13 year old and you're right, you give them the phone and you give it to them with no restrictions, no boundaries are set when the phone was presented to them but then over time you recognize that the phone is not taking precedence over the things that will really help them to be more successful. So, now you have to put boundaries in and clearly Apple realized that because they created Screen Time where parents can no shut the phone down, shut down their accessibility to certain apps without even having to have that interaction with the child because they would be on an app or a playing a game and at 9 o'clock the phone shuts down, it's bedtime because failing that you can tell them to shut the phone off but unless you're going to stand over them physically, how do you know that when you close that bedroom door and going to your room to sleep that they're really shut the phone off and they're not playing that game. So, balance is very, very important.   When asked how he stays motivated, Josh stated that it depends somewhat but he’s a little different than most people. A lot of people are motivated by money, there was a time, fairly recently, within the last few years; he has heard this like a thousand times, he’s sure you've heard it too. But if you chase money, you become its slave, if you let money chase you, it becomes your slave. He really didn't fully understand that until probably a couple, maybe three years ago. So, he’s not really driven by money really at all anymore, he’s driven by helping people. So, his biggest goals in life are really to help other people achieve things that they couldn't do without him, that's his Why. That could mean team members buying a house they never thought they could afford, taking that trip that they always wanted to, buying that new car that they always want and it could be clients sending their kids to college and being able to more comfortably afford it or be able to retire earlier, that could really depend a lot on who he’s talking to but what motivates him is changing the world is such a broad thing, what does that mean? He could change in the individual people's lives in a significant way every day. And that's what excites him and gets him up in the morning and it's why he does everything.   Josh shared that his business, he’s a big fan of having a CRM, he uses HubSpot, he uses it every day. He’s ridiculous with it, he loves it. He doesn't think Hubspot is the end all be all. He thinks you just have to find a way to organize yourself, your team, your customers in a way that makes sense. So many times he sees businesses and they don't have a CRM and he instantaneously like, how much money and effort and everything you’re leaving on the table, always have a system set up. Some cool systems he uses regularly, Grammarlyis a big deal to him. There is some really cool YouTube stuff if you're posting YouTube. Hemingway Appis amazing if you write any scripts or copywriting, it's a really, really cool app. He would suggest everybody who writes. So, he writes a lot of copy, he writes scripting. He helps people build websites, design emails, text messages Hemingway app is such a cool app. There's a lot of technology he uses every day like he’s in a software business so, he’s probably over the top with software compare to most. But he's sure he could list all day if he wanted to, but he doesn't know if there's one that everyone should be using this. He doesn't think there's a silver bullet for anything in life. It depends on what you're looking for, where you're at, where your business is at, where your personal lives at. It really, really depends, the only one he does suggest everybody be doing is reading books and he doesn't actually read books, he hates reading but he’s done a business book a month since he was 15, he uses Audibleevery day.   Josh shared that the first business book he has ever read, the first he considered is like self-help books pretty similar to business books or personality books he kind of lumped them all as business books because he thinks it applies. The very first book he has ever read is the classic of all classics How to Win Friends and Influence People by Dale Carnegie, he literally lives his life to that book more or less. It's an amazing book. If you're looking for sales, he loves Jordan Belfort Way of the Wolf: Straight line selling: Master the art of persuasion, influence, and success, it's an incredible book, it talks about tonality anchoring, some really cool stuff that's helped him not only sell but speak from stage and connect better with people. Know Your Why: Finding and Fulfilling Your Calling in Life by Ken Costa,it's an incredible book. And then Extreme Ownership: How U.S. Navy SEALs Lead and Win, that's a really interesting, cool book too for a business owner if you own a business or run the team, Extreme Ownership is a very cool book, it's a book written by Navy SEALs. If you read that or not it's pretty amazing.   Josh shared that there's a lot he’s excited about and it just really depends. He’s not this gigantic goal person, he doesn't think that way, he thinks of goals like a ladder. So, he needs things he needs to reach up and be able to grab and pull himself up, he’s not this big audacious goal guy where he wants to conquer this gigantic thing, that's just not how he works, he just keep climbing and eventually he gets there. So, for him the thing he’s really excited about is just helping individual people, he talks to business owners literally every day, there's a chance when you call on RevuKangaroo you'll get his team for the most part but you can get him and he loves having conversations with people and sometimes when you get an outside perspective and you can see things more clearly and sometimes those 15-20 minute, hour conversations, he could change the whole business, he could change the whole perception. That's what really excites him, it's not like he has this brand-new software that they're building, yeah, they're building really amazing software that he’s excited about but that's like a way for him to help people. So, the helping people is what actually excites him.   Yanique mentioned which dovetails back into the things that motivate you when you mentioned it's all about helping your people to grow and develop and help them achieve their goals and if they're able to do that then you feel like you've been motivated and it kind of pushes you forward to go on to the next day.   Josh shared listeners can find him at – josh@revukangaroo.com Facebook – Josh Kelly LinkedIn – Josh Kelly   Josh shared that there's not necessarily a quote and there's probably a series of quotes and depends what it is. For a business owner, he has a good friend named Ellen Royer, she's actually really, really amazing and a great speaker too who once told him that, “Businesses are like vehicles.”So when his business becomes overwhelming he thinks about that business are like vehicles and what that means is, a business you could sell, you could drive your vehicle, you could sell your vehicle, you can abandon your vehicle, you aren’t your vehicle. So, if that business fails, it doesn’t mean you are a failure it just means that business fail. So, putting some context and perception into that actually helps him a lot. It helps him that nothing that he does is an emergency, no one dies if they don’t get enough reviews today, that’s just not how it works. He’s not a doctor, he’s not working in an emergency room, things he does aren’t emergencies and when he puts that in context it helps him a lot both personally and professionally. Another one he uses all the time is, “I don’t sweat the small stuff,”and in context, it’s all small stuff.       Links   How to Win Friends & Influence People by Dale Carnegie Way of the Wolf: Straight line selling: Master the art of persuasion, influence, and success by Jordan Belfort Know Your Why: Finding and Fulfilling Your Calling in Life by Ken Costa Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink        

Josh Kelly is the Co-Founder of RevuKangaroo, the world’s leading reputation management system, an automated SAAS business that has helped generate countless reviews for businesses on places like Google, Yelp, Facebook and more as well as growing actual revenue for clients, sometimes in the tens of millions of dollars. Before devoting his work fulltime to RevuKangaroo, Josh had an extensive background in marketing, working at companies like Bonneville International, Parker and Sons, Dial America and eventually starting his own marketing firms- Diversified Marketing Group (DMG) Inc and Clover Marketing. He helped his own family business, a local heating, cooling, and plumbing company in Phoenix, grow from $7 million in revenue to over $100 million in just 14 years and he has been featured on stages with the Zig Zigler Foundation, Dave Yoho and EGIA as well as major platforms like CBS, Fox, and NBC. Josh currently lives in Phoenix but works around the world.   https://revukangaroo.com/

How many health coaches utilize reviews outside of their websites? At a glance, not many. In a world where we are always looking for goods and services that rate well with people who have used them before, how come health coaches aren't taking advantage of letting the world know how good they are at getting results? To uncover this untapped area, we invited Josh Kelly to the show. Josh specializes in reputation management and online reviews. He is the Founder and C.E.O. of RevuKangaroo, an online review platform for businesses.

Josh Kelly is the Co-Founder of RevuKangaroo, the world's leading reputation management system, an automated SAAS business that has helped generate countless reviews for businesses on places like Google, Yelp, Facebook and more as well as growing actual revenue for clients, sometimes in the tens of millions of dollars.Before devoting his work fulltime to RevuKangaroo, Josh had an extensive background in marketing, working at companies like Bonneville International, Parker and Sons, Dial America and eventually starting his own marketing firms- Diversified Marketing Group (DMG) Inc and Clover Marketing.He helped his own family business, a local heating, cooling and plumbing company in Phoenix, grow from $7 million in revenue to over $100 million in just 14 years and he has been featured on stages with the Zig Zigler Foundation, Dave Yoho and EGIA as well as major platforms like CBS, Fox and NBC.Josh currently lives in Phoenix but works around the world.Social Media Handles (LinkedIn, Facebook etc.)LinkedIn: https://www.linkedin.com/in/josh-kelly-revukangaroo/Facebook:https://www.facebook.com/RevuKangaroo/

Topic: SuperSlow Zone – Helping you Look & Feel Good at any Age Broadcast Date: May 2nd, 2019 at 5:00p Est/4:00P Cen/3:00p Mtn/2:00p Pac Join co-hosts Ray Pillar, Fred McMurray and Holly A Ford as they discuss How SuperSlow Zone helping people be strong, healthy, look and feel good at any age, purchasing,  improving your franchisee performance, brand positioning, expanding franchise concepts, franchisee marketing, franchisor marketing and selling your franchise and with Madeline Ross, Founder/CEO – SuperSlow Zone, LLC. Our 2nd guest is Erika Feinberg, President of RevuKangaroo, Service Excellence Specialist Our Guests: Madeline Ross, Founder/CEO – SuperSlow Zone, LLC Erika Feinberg, President of RevuKangaroo, Service Excellence Specialist Co-hosts, Holly A Ford womansplainer to Ray and Fred. Chat live on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Complete the form and receive a free copy of the Franchise MBA! Sponsored by: The Franchise Consulting Company, Westvyne LLC, Zarian Firm International, MOLLY MAID of Aurora-Naperville Area, The Great American Franchise Expo

Josh used his marketing chops to grow his family's HVAC business into a multi-million dollar operation. How did he do it? How did he use reviews to power his growth? Josh teaches you all of his secrets and shares his stories from the front line of small business marketing in today's episode.

Today My guest is Josh Kelly, Co-Founder of RevuKangaroo, the world’s leading reputation management system, that has helped generate countless reviews for businesses. He helped his own family business, a local heating, cooling and plumbing company in Phoenix, grow from $7 million in revenue to over $100 million. He shares his expertise in making a bigger impact with your business without having to spend any more time or effort.

http://www.thebjjmentalcoachpodcast.com/wp-content/uploads/2019/04/bjj_mental_podcast_EP48-01.jpg () Josh Kelly is a black belt in jiu-jitsu and the Co-Founder of RevuKangaroo, the world's leading reputation management system, among multiple business ventures. Josh talked about the importance of simplifying your business procedures, how entrepreneurs should be building their personal brands and he also mentioned how he applies consistently the “Fail Fast and Fail Often” mentality which inspired the title of the podcast. Check out my final thoughts after the interview at [58:57], where I expand on the concept Fail Fast, Fail Often. Subscribe, rate and review the podcast! I would love to hear your feedback about the show, you can reach me at info@thebjjmentalcoach.com Enjoy the podcast! OSS! Gustavo Dantas The BJJ Mental Coach Podcast – https://tinyurl.com/y5f5etb2 (https://tinyurl.com/y5f5etb2) Itunes – https://tinyurl.com/y45kymp4 (https://tinyurl.com/y45kymp4) Google Plus – https://tinyurl.com/ydetberf (https://tinyurl.com/ydetberf) Stitcher – http://tinyurl.com/y52f5u6z (http://tinyurl.com/y52f5u6z) https://www.revukangaroo.com (https://www.revukangaroo.com)

Gil and Kelley talk with Josh Kelley founder/owner of RevuKangaroo. This a great conversation about not only the obvious importance of good reviews but hoe tp properly attain those reviews. Definitely check out this Podcast a lot of great info. Also, get in touch with Josh WWW.RevuKangaroo.com email him Josh@RevuKangaroo.com or call him at 602-456-8832 

In this week's episode, Spencer hosts Josh Kelly of Parker & Sons HVAC and Revukangaroo.com. Josh is the Marketing Director of Parker & Sons, helping them grow from a 6.5 million dollar company to a 100 million dollar company in 13 years. Josh has some fantastic insights on how to develop a company, and some of them may seem surprisingly simple! Topics covered: how to hire and retain great talent, how to build (and evaluate) business systems, how to refine your marketing and sales goals, and how to focus on daily goals. This episode contains pure gold, and if you're in the business of growth, then this episode is for you. Check it out here on Builder Funnel Radio.

These days, your company's online image is vital to growing your business and keeping clients happy. Josh Kelly owns RevuKangaroo and manages the marketing for Parker & Sons out of Phoenix, AZ who, in 2018, went from 6 million to over 100 million in business largely in part to their online presence and great customer service. Reviews are becoming more and more prevalent in the way that customers are searching for businesses to hire and that’s why Josh figured out how to earn 5,000 5-star reviews in 2018. In this episode, we talk about… Maintaining your company’s online image Training your employees to deliver better experiences How reviews help your business get found online The psychology of reviews Simplifying the review process for the customer Links to resources: RevuKangaroohttps://revukangaroo.com/ Parker & Sonshttps://www.parkerandsons.com/ The Contractor Fight Nighthttps://thecontractorfight.com/fightnight/ The Contractor Fight TVhttps://www.youtube.com/channel/UCEWHDzg1Tnogow9uAL3YESw The Contractor Sales Academy Podcasthttps://itunes.apple.com/us/podcast/contractor-sales-academy/id1440650529?mt=2 The Bridgehttps://contractorsalesacademy.com/the-bridge/ The Contractor Fight Facebook Grouphttps://www.facebook.com/groups/thecontractorfight/ Want to stop sucking the life out of your contracting business? Join the Contractor Sales Academy and take command of your entire sales process! CSA is a game changer for your business.   Read more at http://strongpreneur.libsyn.com/#vyWRWfcf0VRHIKyQ.99

Josh Kelly lead the marketing team at one of the top 5 plumbing companies in the United States, Phoenix based, Parker and Sons. He has helped grow the business from a $6m turnover to in excess of $100m in the past 13 years, they now employ more than 500 people. Off the back of Josh’s success at the Family owned business, he founded and is now building RevuKangaroo, a tech company for services businesses. Basically, Josh has systematized the online strategy that helped (and still is) fuelling the growth at Parker and Sons. During this chat, we covered: growing Parker and Sons sales past the $100m mark some of his ideas about recruiting, training, managing and incentivising staff (including the 3 promises he makes to every employee) profit margins, Josh is completely open with his numbers why middle-sized companies in the United States are disappearing and why Australia will likely follow the exact same path business reviews, how the online game is changing and how his tech company RevuKangroo is helping service businesses dominate in this space a bunch of tips for getting business reviews, how to ask, who to ask, etc. and, much, much, more.   To find out more about and his current work, head to https://revukangaroo.com/. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast Enjoy Trench Talk Episode #045, with Josh Kelly…   ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.

Discover how Parker & Sons grew to $80M Per Year... On this episode I interview Josh Kelly - Marketing Director for Parker & Sons. If you are not familiar...their company does over $80M per year and is on pace for $100M this year!!! Listen in as I pick Josh's brain on what they are doing […]

Discover how Parker & Sons grew to $80M Per Year... On this episode I interview Josh Kelly - Marketing Director for Parker & Sons. If you are not familiar...their company does over $80M per year and is on pace for $100M this year!!! Listen in as I pick Josh's brain on what they are doing […]

Discover how Parker & Sons grew to $80M Per Year... On this episode I interview Josh Kelly - Marketing Director for Parker & Sons. If you are not familiar...their company does over $80M per year and is on pace for $100M this year!!! Listen in as I pick Josh's brain on what they are doing […]

Discover how Parker & Sons grew to $80M Per Year... On this episode I interview Josh Kelly - Marketing Director for Parker & Sons. If you are not familiar...their company does over $80M per year and is on pace for $100M this year!!! Listen in as I pick Josh's brain on what they are doing […]

Discover how Parker & Sons grew to $80M Per Year... On this episode I interview Josh Kelly - Marketing Director for Parker & Sons. If you are not familiar...their company does over $80M per year and is on pace for $100M this year!!! Listen in as I pick Josh's brain on what they are doing […]

I am so amped. Josh Kelly of RevuKangaroo.com is our guest. A ton of customer service insight, business know how, awesome attitude, and so much more! --- Send in a voice message: https://anchor.fm/ravenrising/message Support this podcast: https://anchor.fm/ravenrising/support

Josh Kelly, co-founder of RevuKangaroo, a leading online reputation management system, joins Mark Matteson on the latest episode. Josh explains not just what contractors needs to know when it comes to their Yelp, HomeAdvisor, Google and Facebook reviews affecting their search engine ranking, but also some of the marketing and operational strategies he used to […]