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2 episodes with dwyer group
Robert Tunmire has more than 44 years of experience in the franchising industry and is widely known for his ability to grow companies. He served as Executive Vice President of Neighborly (formerly The Dwyer Group) and for seven years he was the President of Glass Doctor, a 30-year old company. He also served as President and CEO of Neighborly/The Dwyer Group and President of Mr. Rooter Corporation, which is one of Neighborly's companies. Robert now serves as a Leadership Advisor in the Franchising and Entrepreneurship Industry in addition to being very active in Ministry to Men with the Catholic Church. In 2006, Robert founded the Central Texas Fellowship of Catholic Men to support Ministry to Men in the Austin Diocese and continues to serve as President of the Advisory Board. In 2018, Robert joined with a group of leaders in Ministry to Men across North America to found the Catholic Men's Leadership Alliance with the vision of equipping every diocese in North America with a vibrant ministry to men. He currently serves as President and Executive Director, and in 2020 Robert helped CMLA launch Heroicmen.com as a streaming platform for Catholic men. Robert is also the co-author of No Man Left Behind, Catholic Edition, a guidebook for ministry to men in the Catholic Church today.
Scaling success in franchising is a complex journey filled with its own set of challenges and opportunities. Entrepreneurs and franchise owners constantly seek effective strategies to expand their businesses while maintaining the essence of their brand. This week on Fordify LIVE!, we delve into the heart of franchising growth with Scott Abbott, whose expertise and experience in building Five Star Franchising into a thriving empire offers a wealth of knowledge for anyone looking to scale their franchise. Scott and Ford engage in a dynamic conversation that uncovers the pivotal aspects of franchising success. They explore the critical balance between aggressive growth and maintaining the quality that customers expect from your brand. Scott shares his perspective on the importance of fostering a positive and supportive environment for franchisees, highlighting how their success is intrinsically linked to the overall health of the franchise system. The episode also touches upon the innovative approaches to overcoming common hurdles in franchising. From the franchisee-first approach to the integration of technology in streamlining operations and enhancing customer service, Scott provides insights into the mechanisms that have propelled his brands forward. These strategies not only resonate with business owners and entrepreneurs but also serve as a blueprint for anyone in the franchising sector aiming to scale their operations effectively. Scott's journey emphasizes the significance of adapting to market changes and customer needs. His ability to pivot and embrace technological advancements underscores a crucial lesson for franchisors and franchisees alike: staying relevant and competitive requires a constant reevaluation of strategies and practices. Listeners will find value in the discussion about building a strong brand identity and how it plays a crucial role in scaling success in franchising. Scott's approach to brand development, focusing on consistency, customer satisfaction, and franchisee support, offers actionable insights for franchisors striving to enhance their market position. Ford and Scott discuss not just the successes but also the learning curves that come with scaling a franchising business. It's a testament to the idea that growth involves challenges, but overcoming these obstacles is what leads to meaningful and sustainable success. Watch the full interview on YouTube. This episode is packed with valuable takeaways for business owners, entrepreneurs, franchisees, and franchisors, offering guidance and inspiration for your own growth journey. Remember, Fordify LIVE! airs every Wednesday at 11AM Central on your favorite social platforms, with The Business Growth Show Podcast following every Thursday. Each week, we bring together industry leaders and experts to share their insights and stories, providing you with the knowledge and motivation to take your business to the next level. Don't miss out on this weekly dose of business growth wisdom. Tune in, and let's navigate the path to success together. About Scott Abbott: Scott, an entrepreneur from Utah, is celebrated for his remarkable ability to lead various companies from their nascent stages to successful exits. His most notable achievement includes co-founding Five Star Painting, which rapidly became one of America's largest painting franchise systems. Under Scott's leadership, Five Star Painting expanded to over 100 locations across four countries, eventually being acquired by The Dwyer Group, a globally respected service industry franchisor. During his tenure as CEO, Five Star Franchising garnered numerous accolades, highlighting the franchise's and Scott's business expertise. The company was recognized as the 15th fastest-growing company in Utah Valley by Utah Valley BusinessQ. Additionally, in 2013, Five Star Painting was ranked No. 7 among the top 50 franchise opportunities with 50-99 locations by Franchise Business Review, showcasing its strength and appeal in the franchising community. Scott's academic credentials are as impressive as his professional achievements, holding a Master of Business Administration from the Marriott School of Management at Brigham Young University and a bachelor's degree in management from the University of Manitoba. His entrepreneurial spirit and innovative approach to business have earned Scott personal accolades, including being named to the Utah Business Forty Under 40. He has also been recognized as Innovator of the Year and Entrepreneur of the Year in Canada, affirming his significant contributions to the business world. To dive deeper into Scott Abbott's insights and experiences, visit his blog at DScottAbbott.com Learn more about Five Star Franchising at FiveStarFranchising.com. About Ford Saeks Ford is a Business Growth Accelerator with an illustrious career spanning over two decades, during which he has masterminded the generation of over a billion dollars in sales worldwide for companies ranging from nimble startups to prestigious Fortune 500s. As the dynamic President and CEO of Prime Concepts Group, Inc., Ford's expertise lies in empowering businesses to captivate more loyal and repeat customers, bolster brand visibility, and foster a culture of innovation. Ford's entrepreneurial journey is marked by the successful founding of over ten companies, authorship of five influential books, securing of three U.S. patents, and the receipt of numerous industry accolades. His extensive knowledge and innovative strategies extend to AI prompt engineering, positioning him as a thought leader in leveraging AI technologies like ChatGPT to enhance business operations, marketing & sales strategies, and overall customer experience. Ford's pioneering work in AI and business growth strategies was recently highlighted at the “Unleash AI for Business Summit,” where he elucidated on the transformative potential of ChatGPT for businesses across various sectors. Ford Saeks is not just a strategist; he's a visionary dedicated to guiding businesses through the complexities of modern-day marketing and growth challenges. For more insights from Ford Saeks, explore ProfitRichResults.com and catch his insights in action on his TV show at Fordify.tv.
Dina Dwyer-Owens Co Chair of Dwyer Group is interviewed by David Cogan of Eliances Heroes radio show amfm. Dwyer Group is comprised of the well known brands of Molly Maids, Mr Rooter, 5 Star Painting and more. She talks about her book on Values which she created initially as an initiative at her company. Dwyer-Owens also tells David about the experience of being on the hit TV series Undercover Boss.
From coach to owner and back again, Brian Peters is not the typical CEO. How did Brian go from supporting franchisees at The Dwyer Group (now Neighborly) to spinning-off his residential-exclusive Evergreen Heating & Air? From turning away predictable revenue to insights on the world of franchising, you'll hear tough decisions Brian has made on the road to optimizing his HVAC business. As a self-professing non-tradesperson, tune-in to see why Brian and his wife viewing themselves as their own target customer impacts their marketing. How does Evergreen build and maintain high trust with their clients? What do you think about Brian's Work Huddle? Want Comfort? There's a Club for that. Audio Mixing and Editing by www.verbell.ltd
Dr. John Hayes is the Titus Chair for Franchise Leadership at Palm Beach Atlantic University. He is listed among the “most influential people in franchising” by 1851 and SeoSamba. An accomplished Professor, author, speaker, Dr. Hayes now adds host and producer to his credentials, as he brings us Season 3 of the "franchise-centric and web-based, TV series, Franchise Hotseat. On numerous occasions John Hayes has served on franchise corporate boards including The Dwyer Group, (now Neighborly) and HomeVestors. Dr. Hayes has also been a franchisee of several concepts, as well as the franchisor of a major American franchise company, and a consultant for franchisors in the U.S. and abroad. Now, he is hosting the third season of Franchise Hot Seat, a web-based TV series that gives rising franchisors the chance to seek the mentorship, advice or financial support of established leaders of the franchise community.. Dr. John Hayes, this week on Franchise Today.
Undercover Boss made her famous. Christ makes her an excellent leader. Hear the story of the Dwyer Group with Dina Dwyer-Owens, her views on the dog-eat-dog world for women as executives, and the environment for women who lead with faith. Featured Guest: Dina Dwyer-OwensMinistry/Workplace: Neighborly Brands & Dina Dwyer-Owens The post The Lost Art of Mutual Respect appeared first on iWork4Him Podcast.
Undercover Boss made her famous. Christ makes her an excellent leader. Hear the story of the Dwyer Group with Dina Dwyer-Owens, her views on the dog-eat-dog world for women as executives, and the environment for women who lead with faith.Featured Guest: Dina Dwyer-OwensMinistry/Workplace: Neighborly Brands & Dina Dwyer-Owens
The Dina Dwyer-Owens Interview With Matthew KellyNew York Times bestselling author Matthew Kelly interviews Dina Dwyer-Owens.In a world where corporations are increasingly driven by algorithms, analytics, and bottom-line profits, a movement to restore values-based business practices is a breath of fresh air.I recently had the opportunity to sit down with Dina Dwyer-Owens, author of Values Inc. and former chairwoman and CEO of Neighborly. Our conversation covered dozens of topics, from being raised in an entrepreneurial household, to her experiences in business and her values-based leadership, to her insights into what it takes to raise a family and nurture faith as a working mother.I hope this conversation helps you re-evaluate the way you approach the everyday realities of life: work, family, and relationships. Whether you're a father or mother, sibling or friend, employee or leader, the wisdom of values can elevate you and every aspect of your life. A mother, an executive leader, a woman of faith, the wisdom Dina shares can benefit anyone, in any stage of life or career. Watch. Listen. Reflect. Enjoy.Get Matthew's 60 Second Wisdom delivered to your inbox: https://www.matthewkelly.com/subscribeSubscribe to Matthew's YouTube Channel today! https://www.youtube.com/c/MatthewKell...https://www.matthewkelly.comThe Best Version of Yourself and 60 Second Wisdom are registered trademarks.#MatthewKelly #BestVersionOfYourself #60SecondWisdom #BestVersion #thoughtleader
On this episode of the Modrn Business podcast, we chat with CEO of Stellar Service Brands, Gary Findley. We discuss his new book “The Red Neck CEO”, how his upbringing contributed to his success, the importance of street-smarts, the relationships he built with his employees while he was at Curves and his latest venture Stellar Service brands. Link to Gary's first episode: https://soundcloud.app.goo.gl/DzP5JV1TEgckBbTVA Special thanks to Monica and BizCom Associates for setting up this reunion episode! Episode Highlights ● Gary talks about how his upbringing & the values he learnt growing up in a small town contributed to his success (3:20) ● The reason behind the controversial title for his book The Red Neck CEO and why it doesn't have a derogatory or negative meaning to him (7:41) ● Why Founders should take care of their employees (9:17) ● Why street-smarts is a necessary trait for entrepreneurs to succeed in life and business (13:32) ● The importance of your spouse trusting you and supporting your vision (20:37) ● His latest venture Stellar Service Brands and the businesses that are under the platform (23:58) ● How Stella Franchise Brand hopes to positively impact the future of franchising (28:23) ● Advice to prospective franchisees coming into the system (31:33) ● Why emerging franchise founders need to find the right people to build their brand (34:37) Quotes Street smarts to me is just being able to think on your feet. (13:34) Find a business model that works and that is needed (33:02) About Gary Findley: Gary Findley is an accomplished business leader and a franchise sales expert with over 25 years of experience in helping new and experienced entrepreneurs get on the right track towards owning their own business. He has played a major role in building over 9500 locations worldwide with two brands. He began his career as the Vice Present, Franchise Sales at Neighborly (formerly known as The Dwyer Group) where he was tasked with the responsibility of overseeing franchise sales and development while managing a franchise sales team. After a two-year stint with the company, he moved on to Curves in 1996. He served as the President & Coo of Curves which is a worldwide fitness franchise focused on providing 30-minute workouts for women. As the President and COO, he worked there for eight years and helped to create the Curves business from the ground up while leading the growth of the brand to become one of the largest fitness franchises in the world. In 2003, he attended the University of Mary Hardin-Taylor and obtained a degree in Business Marketing. He currently serves as the CEO of Stellar Service Brands, an umbrella company uniting Restoration 1, bluefrog Plumbing + Drain, The Driveway Company, Softroc, and potential future acquisitions under one multi-branded service organization. He is the author of The Redneck CEO, where he shares his personal journey of triumph over trials and inspire others through tough times as he walks readers through his own business journey, from making millions to losing it all and starting over, all while staying true to his principles for success: integrity, faith, and hard work. He was featured in Season 11 Episode 7 of the CBS' Emmy-award-winning series Undercover Boss where he was disguised as someone looking to get into the restoration industry. You can connect with Gary on LinkedIn or Twitter Resources The Redneck CEO: Faith, Hope and Hard Work Restoration 1: https://www.restoration1.com/ Undercover Boss Restoration 1 Special: https://www.restoration1.com/undercover-boss/ Where to Listen: Apple Podcast: https://podcasts.apple.com/us/podcast/modrn-business/id1323641416 Spotify: https://open.spotify.com/show/0MC3nGXpOuqAntFroSCrbM SoundCloud: https://soundcloud.com/modrnbusiness/ Stitcher https://www.stitcher.com/podcast/ryan-hicks/modern-business Overcast: https://overcast.fm/itunes1323641416/modern-business
Today, Erik is joined by the Redneck CEO himself, Gary Findley. Erik and Gary talk about the mindset and methodology that took Gary on a journey of running his own businesses, serving as a franchise owner of multiple franchise brands, and ultimately becoming an executive to grow some of the largest franchise networks across the country and around the world. Gary recently released his book "The Redneck CEO" which takes readers through his own business journey, from making millions to losing it all and starting over, all while staying true to his principles for success: integrity, faith, and hard work. Gary recently appeared on @Undercover Boss in his business Restoration1. You can check out the episode on @CBS here: https://www.cbs.com/shows/video/Y9K7jbbSJPIP2bUN47OVF8mgJ7O7nCXa/ Enjoy this episode of @Franchise Secrets ! With over 30 years of experience helping new and seasoned entrepreneurs award more than 10,000 franchise locations worldwide, Gary Findley is a master at business development. Today he serves as the CEO of Stellar Brands, an umbrella company uniting Restoration 1, bluefrog Plumbing + Drain, The Driveway Company, Softroc, and potential future acquisitions under one multi-branded service organization. Together, they include more than 350 franchise locations across the U.S. and Canada. In addition to these home service brands, the Stellar Brands platform also includes FranXperts, a leading franchise consulting and development company. Gary also serves as operating partner of franchising and home services for MPK Equity Partners, the private investment firm over Stellar Brands whose principals have invested in, founded or run nearly 100 companies with an aggregate transactional value approaching $10 billion. And he was appointed to the Advisory Board for the Titus Center for Franchising at Palm Beach Atlantic University. As the self-proclaimed “Redneck CEO,” Gary credits growing up in the small, rural town of Axtell, Texas, for instilling his strong work ethic and unshakeable faith, the keys that have carried him through life. That foundation fed his entrepreneurial drive and led to running his own businesses, serving as a franchise owner of multiple franchise brands, and ultimately becoming an executive to grow some of the largest franchise networks across the country and around the world. From 2008 to 2013, Gary was the chief operating officer of Snap Fitness, a global franchise brand with over 1,200 locations. Before that, Gary served as the founder and CEO of The Findley Group, an award-winning franchise development company that helped launch and grow more than a dozen brands. Prior to starting The Findley Group, Gary was president of Curves, a women's fitness franchise where he led franchise development efforts and grew the system to more than 8,000 locations in eight years. Gary began his career at The Dwyer Group (now Neighborly) where he was vice president of franchise sales for Rainbow International. Gary is the author of The Redneck CEO, a book that details his business journey and his principles for success. ----------------------------------- Did you know you can listen to the Franchise Secrets Podcast on your favorite platforms? Spotify: https://open.spotify.com/show/4BpskQS... Apple Podcasts: https://podcasts.apple.com/us/podcast... Learn more about my franchisee mastermind here: www.franchisetribe.com ⬅ Learn more about my franchisor mastermind here: www.franchisortribe.com ⬅ Learn more about my passive investing mastermind here: www.tribeofinvestors.com ⬅ Want to buy a franchise? Connect with me here: https://forms.gle/n4JedEuU5p7asE617 ⬅ Want to franchise your business? Connect with me here: https://forms.gle/n4JedEuU5p7asE617 ⬅ Don't forget to subscribe to the Franchise Secrets Youtube channel so you don't miss out on any content! http://www.youtube.com/channel/UCGL_D...... Add Erik as a friend on Facebook: https://www.facebook.com/erik.v.horn/ Follow Erik on Instagram: https://www.instagram.com/erikvanhorn/ Connect with Erik on Linkedin: https://www.linkedin.com/in/evanhorn/ Erik Van Horn is a franchising specialist, and expert in multi-unit, semi-absentee franchise business ownership. From entrepreneur to regional developer, and investor to consultant, Erik has worn many hats over the last two decades, which has provided him unique insight into complex aspects of the industry. If you're a franchisee, a franchisor, or one aspiring to be, subscribe to the Franchise Secrets channel and visit www.FranchiseSecrets.com for even more tactical and practical tools to help you buy, grow, and sell franchises like an expert.
From Flush to Plush - How Many Hats Does John Cohen Wear in Franchising? Broadcast Date: March 31, 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST John Cohen grew up around franchising, but forged his own, unique path. As a Molly Maid franchisee, he learned the ropes and added to his portfolio. He eventually worked on the franchisor side as Director of Operations for Molly Maid Corporate and then Vice President of Operations of the Dwyer Group. He moved to Franworth and the Lash Lounge before rising to COO of Franworth earlier this year. We are excited to learn more about the many hats he has won in franchising and what he has learned throughout his career. This week Jerry Akers talks about avoiding Chapter 11 - information we all need to understand, and Karen Kimsey-Sward help us understand how surrounding yourself with the right people can help you stay the course in your business. Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.
Walter Bond is a world renowned public speaker and business coach. As a successful entrepreneur, business coach and former NBA athlete, Walter Bond knows the importance of applying fundamentals to success.You can achieve your goals, reach your dreams, and become the person, or business, you have always wanted to be. Walter's ambition is to help you do that. He didn't claim a spot in the NBA because he was super-talented. He got there by way of an internal drive that wouldn't stop. YOU can do the same.With his Shark Mindset, his message is simple: THINK. EXECUTE. WIN! All that is required is a slight mental shift. Metaphorically speaking, it is your choice to go the extra mile to become that 'A' Student or just barely getting by like the average 'C' student. Walter has taken his message to companies and associations throughout the United States, Canada, Mexico, the Caribbean and Europe. His clients include Accenture, Blue Cross/Blue Shield, The Dwyer Group, Allianz, Amway, GNC, Hilton, Medtronic, UPS Store, Radio Shack, Red Robin and many others.
Our special guest today is Robert Tunmire. Robert has more than 40 years of experience in the franchising industry and is widely known for his ability to grow companies. He served as Executive Vice President of Neighborly (formerly The Dwyer Group) from 1998 to 2019. For seven years he was the President of Glass Doctor, a 30-year old company. He also served as President and CEO of Neighborly/The Dwyer Group and President of Mr. Rooter Corporation, which is one of Neighborly’s companies. Until his retirement, Robert led the Franchise Development team in the recruitment of all new franchisees across the brands at Neighborly. He also took an active role in training new franchisees, and had a gift for building long term relationships with franchisees. Robert now serves as a Leadership Advisor in the Franchising and Entrepreneurship Industry in addition to being very active in Ministry to Men with the Catholic Church. In 2006, Robert founded the Central Texas Fellowship of Catholic Men to support Ministry to Men in the Austin Diocese and continues to serve as President of the Advisory Board. In 2018, Robert joined with a group of leaders in Ministry to Men across North America to found the Catholic Men’s Leadership Alliance with the vision of equipping every diocese in North America with a vibrant ministry to men. He currently serves as President and Executive Director, and in 2020 Robert helped CMLA launch Heroicmen.com as a streaming platform for Catholic men. Robert is also the co-author of No Man Left Behind, Catholic Edition, a guidebook for ministry to men in the Catholic Church today. Neighborly WebsiteChasing What Matters InstagramChasing What Matters Website
Mike Bidwell is President and CEO of Neighborly, formerly known as the Dwyer Group. Last year during the height of Coronavirus, Neighborly ended the year with 382 new franchises awarded across their 2 dozen plus brands. They also managed to add five new franchised brands to their corporate portfolio and generate more than $2 billion in global sales. Mike will tell us that none of this came easy, in fact it didn’t come at all… they chased it. They did what they have done since their humble beginnings. They strategized, they adjusted, made many necessary pivots and they went after it. Mike's own story is inspiring and he shares that along with the history of the Dwyer Group and Neighborly. Moreover, he is chock full of take-home value, applicable to any and all in franchising. From his start in franchising, as a single unit franchisee, to leading the charge for all of Neighborly, Mike Bidwell is now responsible for 26 franchised brands, more than 4,500 franchises and 1,000 employees, at 8 corporate support centers throughout North America, the U.K. and Germany.
Nancy Bigley is Chief Operating Officer of Painting with a Twist, a franchise concept that pairs hands on painting parties with wine, to provide a carefree escape for women. As COO Nancy is responsible for training, franchisee relations and support, new program implementation, studio openings and supply chain for Painting with a Twist’s network of over 280 locations. Prior to Painting with a Twist, Nancy was the CEO and Co-Founder of her own paint and sip brand Bottle & Bottega located in Chicago. Nancy has been involved in franchising since 1991 working in franchisee operations and executive leadership for brands such as Dunkin’ Brands (Dunkin’ Donuts & Baskin’ Robbins), American Leak Detection, and The Dwyer Group. Nancy is also very involved in the International Franchise Association (IFA). She volunteers her time as a mentor to other new franchisors through the organization’s Franship program and is past Chair of the Woman’s Franchise Committee. Nancy holds a BS in Business Management from California Polytechnic University, San Luis Obispo and an MBA from California State University San Bernardino. Interviewed by Cassidy Ford, Account Director at FRM Solutions.
Tune into this week's podcast as we dive into the customer experience. This episode is packed with tips and advice with Scott Abbott, CEO of ProNexis, on the topics of first interaction, paid leads for home services and piloting call centers as a franchisee. Scott is a respected entrepreneur from Utah that has led several companies from their growth stage to exit. Most notably was co-founding Five Star Painting, one of America’s largest painting franchise systems, taking it to over 100 locations in four countries, culminating with the sale of Five Star Painting to The Dwyer Group, one of the world’s most respected franchisors in the service industry. Today Mr. Abbott is leading ProNexis to become a fully integrated business solution for service based businesses.
Interview by Chicke Fitzgerald of the Game Changer Network as a part of the Best of the Game Changer series, showcased on C-Suite Network “Delve into the minds of visionary leaders who understand that to recruit and retain great talent, you have to care with consistency. In Catalysts of Culture, Julie Ann Sullivan has brought 14 creative thinkers to your doorstep to develop your own unique significant employee experience.” --- Ken Blanchard Co-Author of the One Minute Manager Are you in business and struggling to get the talent you need in your Company? Are you trying to find the develop the right employee culture that will permeate your entire operation? Today's leaders, entrepreneurs, and business owners know they need to engage, connect with, listen to, and include their people (as well as their customers, clients, partners, vendors, and communities) in the conversations surrounding the business. Julie Ann Sullivan interviewed leaders from successful companies like PeoplesBank, WD-40, Anytime Fitness, Dwyer Group, Acceleration Partners and more, who know how to design a working community that attracts and retains great talent. These successful businesses make deliberate choices to create a workforce that thrives on prosperity. Their focus is to create talent with the flourishing abilities of continuous growth, creativity, and a deep sense of caring. Wouldn't you like to know how to get that done? These leaders share their secrets and Julie Ann's case studies reveal practical solutions to design a workplace where people want to come to work, do their best and stay with you. Get the benefit of Julie Ann Sullivan's years of research to create your own best place to work. “If you are looking for proven cultural philosophies to transform your organization, Julie Ann Sullivan, has done the research for you. Catalysts of Culture brings you a wide variety of industries and personalities with one common denominator…success.” Marshall Goldsmith, recognized by Thinkers50, Fast Company, INC Magazine & Global Gurus as the World's Leading Executive Coach Chicke is a philanthropreneur • she zigs where others zag, creating value, growth and bringing to life crazy good ideas that will leave a legacy
The IFA Women's Franchise Committe presents: Her Success: Stories of Female Franchise Leaders In this episode, we interview Saunda Kitchen, CFE. She began her career in franchising at the age of 16. Over the course of the next 20 years, she built and sold three other franchised businesses and is currently The Franchisee and President of Mr. Rooter Plumbing of Sonoma County. Over the course of her tenure with The Dwyer Group, Saunda’s franchises have earned Top Gun Status, Franchisee of the Year, The Don Dwyer Award of Excellence, Excellence in Mentorship, Excellence in Leadership, and Sales Leader of the Year for 10 years in a row. In 2008 she was honored to receive Woman of the Year for Mr. Rooter Corporation as well as North Bay Business Journal, 40 under 40 award winner. In 2010 Saunda was awarded the Crystal Compass for extraordinary leadership in franchising. She served on the IFA's Board of Directors for 8 years. The award she covets most is the North Bay Business Journal’s Best Places to Work as voted by her team members the last 10 years in a row. Saunda recently founded a new FSR concept tasting lounge called Barrels, Brews & Bites. Saunda is interviewed here by Michelle Rowan, CFE, President of Franchise Business Review and WFC Committee Chair.
Undercover Boss made her famous. Christ makes her an excellent leader. Hear the story of the Dwyer Group, and their 21 franchise brands, management and her views on the dog-eat-dog world for women as executives and the environment for women who lead with faith.
Welcome to Episode 261 of the No Quit Living Podcast. NQL is a personal development podcast designed to help you achieve your goals and desires. Whether you found us from Forbes, Inc Magazine, CEO Magazine, CIO, New Theory, or elsewhere, we're thrilled you are listening. Through hearing the inspiring stories and tips from the greats, we will all find it easier to stay motivated. Walter’s mastery in two different global industries has made him an authority on peak performance. Walter has delivered his entertaining and dynamic message to companies and associations throughout the United States, Canada, Mexico, the Caribbean and Europe. Clients include Accenture, Blue Cross/Blue Shield, The Dwyer Group, Allianz, Amway, GNC, Hilton, Medtronic, UPS Store, Radio Shack, Red Robin and many national associations. Walter’s passion for personal development has been anchored by his professional basketball career. Although a reserve throughout his college basketball career at the University of Minnesota, Bond miraculously enjoyed an eight-year career while spending time as a shooting guard for teams such as the Dallas Mavericks, Utah Jazz and Detroit Pistons. This is where he learned peak performance truths that he has also applied to a wildly successful speaking career. Bond’s college basketball career did not say NBA at all. Only hard work, dedication and commitment got him there. That mentality is what he wants to share with your audience. Website: https://walterbond.com/ Instagram: https://www.instagram.com/walter_bond/?hl=en LinkedIn: https://www.linkedin.com/in/walterbondallstate
Normally, my guests are accomplished franchising icons, those who have been there, done that and come here to share nuggets about it all. Today, I have invited Elizabeth Dunham to the podcast. Elizabeth is a talented writer whose franchising experience is at best, early stage. But stay tuned and learn why this woman will deliver more value than you can possibly imagine, as the Founder and Publisher of The Franchise Woman, a newly minted, bi-monthly franchise publication, devoted specifically to women in franchising. Elizabeth’s story in many ways, parallels that of Professor John Hayes. He too, was an accomplished writer and knew little or nothing about franchising when he arrived on the scene. It wasn’t until he stumbled into our space, as the result of other circumstances in his life, that he focused his training as a writer and researcher like a laser beam on the intrigue and power of franchising. Professor Hayes went on to become a member of the Board of The Dwyer Group, the CEO of HomeVestors and now serves as the Titus Chair for Franchise Leadership at Palm Beach Atlantic University. It’s too soon to know exactly how or where the Franchise Woman will land, but for now, Elizabeth Denham is clearly intent on making a difference, by reporting on all things centered upon "Women in Franchising." Elizabeth sits at the helm of an exciting new franchise publication, featuring all aspects of women in our space and I am proud to have her join us, on Franchise Today.
Specifically, her new book – Values, Inc. – and she joined Jim and Martha for an hour about, well, all sorts of stuff! The trio talked about Dina's role at the Dwyer Group, which was made famous on ‘Undercover Boss'. And they also highlighted her recently released book and talked about the dog-eat-dog world for … Continue reading "Dina Dwyer Owens Talks Values"
Specifically, her new book – Values, Inc. – and she joined Jim and Martha for an hour about, well, all sorts of stuff! The trio talked about Dina's role at the Dwyer Group, which was made famous on ‘Undercover Boss'. And they also highlighted her recently released book and talked about the dog-eat-dog world for … Continue reading Dina Dwyer Owens Talks Values The post Dina Dwyer Owens Talks Values appeared first on iWork4Him Podcast.
Brigham Dickinson is the President at Power Selling Pros, a customer service coaching business for the home services industry including trades such as plumbing and electrical amongst many others based out of Utah in the United States. His clients also include the likes of Mitsubishi Electric, Lennox, the Dwyer Group, Carrier, American Standard and The Electric & Gas Industries Association University. This conversation revolved around many of the teachings and lessons Brigham explores in his new book titled Patterned After Excellence: Pursuing Truth in Work and Life which is now available for purchase on Amazon. In addition to his title of President at Power Selling Pros, Brigham is also the Founder of the Power Certification Program, a call-handling training program that holds teams accountable to booking calls and creating Wow! experiences over the phone. Brigham started Power Selling Pros in 2009 when he saw that call handlers needed assistance consistently converting calls to bookings. As a result, Brigham answered the need and created the Power Certification Program to effect change in his industry's call centers in the United States, Canada, and Australia. The purpose of the Power Certification Program is to partner with contractors and certify their CSRs (customer service representatives) to deliver a world-class customer experience. The program guarantees that contractor call-handling teams will book at least 85 percent of their calls and wow more customers. During this chat, we covered: why fast-growing trade companies are training their competitors technology and human skills why it’s so important your clients “like you” and how to do that managing millennials leadership finding truth communication growing businesses, and, as always, much more You can learn more about Brigham at powersellingpros.com and you’ll find his new book on Amazon. If you enjoy Trench Talk, please remember to hit the subscribe button inside your chosen podcast player, more episodes can be found at xrm.com.au/podcast. Enjoy Trench Talk Episode #059 with Brigham Dickinson… ---- Show notes and links for this episode can be found at xrm.com.au/podcast. Feel free to email me with any suggestions or feedback to podcast@xrm.com.au. You can find Matt Reynolds on Facebook, Instagram, Twitter and on LinkedIn.
When you change your company name, can you change the way you relate to customers? That's what Neighborly (formerly Dwyer Group) is currently finding out. In this, the second in our two-part series about name changes, we learn how the country's largest home-services franchise company is redefining how it relates to customers... all because it changed its name.
When you change your company name, can you change the way you relate to customers? That's what Neighborly (formerly Dwyer Group) is currently finding out. In this, the second in our two-part series about name changes, we learn how the country's largest home-services franchise company is redefining how it relates to customers... all because it changed its name.
Many of us long for community, and when you find it, that community can be one of the most enriching parts of your life. Your role in your community, however, should not be a passive one. You should be looking for ways to influence your community, so they can turn around and influence the world. In this episode, Dina Dwyer-Owens, Brand Ambassador and Board Member of Neighborly (formerly Dwyer Group®), talks about the single key to bringing your community to the next level of effectiveness: values. Hosted by Jordan Johnstone.
Are you trying to find the develop the right employee culture that will permeate your entire operation? Today’s leaders, entrepreneurs, and business owners know they need to engage, connect with, listen to, and include their people (as well as their customers, clients, partners, vendors, and communities) in the conversations surrounding the business. Julie Ann Sullivan interviewed leaders from successful companies like PeoplesBank, WD-40, Anytime Fitness, Dwyer Group, Acceleration Partners and more, who know how to design a working community that attracts and retains great talent. These successful businesses make deliberate choices to create a workforce that thrives on prosperity. Their focus is to create talent with the flourishing abilities of continuous growth, creativity, and a deep sense of caring. In this conversation, Julie Ann shares all the insights she's gathered from years of working with leaders of all shapes and sizes. Get a copy of Julie Ann's latest book The Catalysts of Culture.
Nationally-known business leader and author Dina Dwyer-Owens joins Social Geek to share her thoughts on personal branding! We'll chat about Neighborly, her vision of leading with a proven code of values, and how other leaders can develop their own personal brand. Dina's free workbook: https://www.dinadwyerowens.com/free-workbook/ Dina's blogs: https://www.dinadwyerowens.com/blog/ Dina's speaking info: https://www.dinadwyerowens.com/motivational-speaker/ Social Geek is a proud supporter of VetFran! Check out the fantastic new VetFran website and learn more about this great organization. Thanks Social Joey for supporting VetFran and Social Geek!
We live, play and work at an ever-increasing pace, amidst a lot of noise – yelling, fear, anxiety, texting, streaming, email. In this environment, we long for hope and humanity, but often give more reactive responses than ever. Today, we identify how we can influence our daily moments to make them more inspired. Rand Stagen, Managing Director of Stagen Leadership Academy, joins us to share how to create a little space between key stimuli – think of your triggers: a colleague’s sarcasm, your spouse leaving dishes in the sink, morning traffic – and our responses to them. Whether you're leading a large corporation, stuck in carpool traffic, or both: Today's conversation will give you tips and motivation to live a more inspired life – one intentional interaction at a time. SHOW NOTES: Stagen Leadership Academy strives to link the soft side of leadership with the pragmatic side. Leaders get the organizations and the families they deserve: Leadership is oriented around a sense of identity + taking responsibility. Power of transformation: organizations don't change, people do. If you want to transform a business, work on the leaders transforming themselves. How to start taking responsibility: Be grateful for the people in our lives who allow us to reflect on the gaps or holes in yourself, instead of being annoyed. Notice when you're triggered, or emotionally grabbed, and take unconditional responsibility. Recognize the gifts around us as opposed to pointing fingers. Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom. Be the author of your own life story. Most effective leaders have strong emotional awareness, both intrapersonal (self-awareness + self-management) and interpersonal (social awareness) Read Daniel Goleman's Harvard Business Review article What Makes a Leader here. Moods are contagious: The way you walk into a room will influence the room. Take note of the feedback loop of the experiences in your life. With awareness there is choice. Without awareness, there are only habits. If you liked learning about how your mood can influence others, you'll love Live Inspired Podcast guest Jon Gordon, author of The Energy Bus, from ep. 13. Listen to Live Inspired Podcast ep. 49 with Dina Dwyer-Owens, co-chairwoman of The Dwyer Group, on someone who is leaning into conscious leadership. RAND STAGEN'S LIVE INSPIRED 7 1. What is the best book you’ve ever read? Scott Peck's The Road Less Traveled. 2. What is a characteristic or trait that you possessed as a child that you wish you still exhibited today? Curiosity. 3. Your house is on fire, all living things and people are out. You have the opportunity to run in and grab one item. What would it be? A photo album that has family photos that don't exist digitally. 4. You are sitting on a bench overlooking a gorgeous beach. You have the opportunity to have a long conversation with anyone living or dead. Who would it be? Pope Francis to try to understand how he is managing such a complex + important time in his institution. I think his answer would be a combination of intellect and spirituality because he's operating in the context of a multigenerational time horizon. I'm in awe of how he's showing up and the courage he's exhibiting. 5. What is the best advice you’ve ever received? Scott Peck said life is difficult and it's a journey. The journey is about engaging with life + learning to relate to life. Life is a dance between being shaped and shaping life. 6. What advice would you give your 20-year-old self? All we have is right here, right now. Learn to be present, not worry about the future, and not be critical of the past. 7. It’s been said that all great people can have their lives summed up in one sentence. How do you want yours to read? He cared. *** Did you enjoy today's episode? Subscribe, rate + review on Apple Podcasts or wherever you get your podcasts! Live Inspired with John daily on Facebook, Twitter, YouTube, LinkedIn, Pinterest, Instagram + get his Monday Motivation email.
Having rock solid set of Values upon which you built your company is the backbone of lasting success. But how do you truly know if those values are still there, particularly when you reach the point of being 100 employees? What about when you reach $100 million in business or for that matter a billion dollars? Well stay tuned because our guest on this episode is is about to reveal exactly how to know…Dina Dwyer-Owens, she is the Brand Ambassador for Dwyer Group. But behind the fancy job titles, the awards, the TV appearances, and the $1.7 billion-dollar business that her company’s service brands do each year, Dina Dwyer-Owens equates her success to having and living by a proven Code of Values. In 2010, Dina served as the chair of the International Franchise Association (IFA) in Washington D.C., the world’s largest advocacy group for franchising as a business format. Her first book Live RICH: How to build success in your company and your life with a proven Code of Values, has connected with thousands of readers by offering a simple message that in a world of constant change, values can be ever-present. Now in her latest book: Values, Inc., named one of the Top Ten Business Books from 2015 by Forbes, Dina aims to help inspire more hope for the future by taking the spotlight and shining it on those doing the things she loves to cheer about: living and leading with integrity.Dina Dwyers-Owens had 15 years as CEO of Dwyer Group. As the CEO she got to do something that very few CEO's, owners or leaders would do in order to test whether her own organization could really stand up to scrutiny… She went undercover… https://www.youtube.com/watch?v=ouWcLKeOSB4To find out more about Dina Dwyer-Owens and the Neighborly Group: www.dwyergroup.comTo find out more about hiring the host Dov Baron as a speaker or strategist: http://fullmontyleadership.com/consulting or http://fullmontyleadership.com/speakingRemember you can now also find us on iTunes, Spotify, iHeart Radio, or wherever you tune into podcastsAnd on traditional radio stations across the US every Monday and Thursday on: 99.5 FM & 1520 AM Las Vegas102.1 FM & 1640 AM Lancaster, Philadelphia87.9 FM & 810 AM Macon, Gorgia 92.1 FM & 1630 AM Tampa, Florida97.7 The Villages, Florida96.3 FM Boulder ,Colorado90.3 FM Milwaukee, Wisconsin 94.7 FM Pittsburg, Philadelphia87.9 FM Colorado Springs, ColoradoAlso look for us on ROKU TV where there’s 100K subscribers. If you are a regular listener, then a big thank you to you for making us the #1 podcast Globally for Fortune 500 listeners! And with a potential reach of 2.5 to 3 million listeners for every show, we’re honoured and grateful to be cited in INC.com as The #1 Podcast To Make You a Better Leader. By the way you can now listen in via “Google Home” or “Alexa” Find us there by just saying: “Play Dov Baron’s Podcast” See acast.com/privacy for privacy and opt-out information.
Dina Dwyer-Owens is the brand ambassador (Head Cheerleader) of the Dwyer Group. America also knows her for participating in CBS's Emmy-winning hit reality show “Undercover Boss” and the first-ever special episode “Undercover Boss: Epic Bosses.” Dina is a certified franchise executive with more than 35 years of industry experience, 15 years as CEO of Dwyer Group. That business, headquartered in Waco, Texas, now includes 20 service brands and supports franchise organizations under the umbrella brand Neighborly in the United States and Neighbourly in Canada. Neighborly is a community of experts who repair, maintain, and enhance properties united under one platform to better meet the needs of today's consumer. Collectively, those service brands and more than 3,200 franchisees make over three million customer calls a year and account for more than $1.7 billion in system-wide sales. In 2010, Dina served as the chair of the International Franchise Association (IFA) in Washington D.C., the world's largest advocacy group for franchising as a business format. She also spearheaded the reintroduction of the IFA's VetFran program in 2001, which now includes some 645 franchisors that offer franchising financial incentives to veterans of the U.S. Armed Forces. More than 6,000 military veterans now own a franchise through the VetFran program. Dina is the author of two books: Live R.I.C.H. and Values, Inc. that both share her global message for living and leading with a proven code of values. Dina is married to Mike Owens and they have two wonderful and entrepreneurial children, an amazing daughter-in-law and son-in-law and praying for many grandchildren. What you'll learn about in this episode: Why Dina believes employees and franchisees leading with the business values are the foundation for success in the Dwyer Group How a 37 year old organization achieved a phenomenal growth rate of 125 percent over the past four years Dina's belief that clarity of values and keeping those values front and center within the organization not only holds them accountable to the high standards they've established but promotes the culture they want within the group What the R.I.C.H. system is and what it stands for Why people are more successful when they love what they do and when they have a certain sense of clarity about what they really want out of their individual lives Why Dina feels that if her franchisees don't love what they're doing, they aren't best for her organization, which is why she wants people to seek clarity about their goals and dreams How adopting the R.I.C.H. system of values transformed Dina's business and the interesting, outside the box, way she got employees onboard for adopting these new values for her corporation The reason Dina believes her company hasn't experienced the growing pains many others do, despite such impressive growth in a relatively short span of time Why Dina believes it is so important to keep your culture as a business and how she keeps that culture as the organization grows and the business evolves The biggest challenges Dina has faced while growing her business and how she responded to the challenge Why Dina believed she was the best person for her role in the organization despite a few doubters around her Ways to contact Dina: Website: www.dinadwyerowens.com Website: www.neighborlyfranchises.com Free workbook: www.dinadwyerowens.com/free-workbook
Jen Saxton came up with the idea for her business, Tot Squad, while she a student in business school seeking solutions for women trying to achieve the seemingly impossible - work-life balance. Today, her business has grown into an emerging franchise, and could be a great opportunity for women or men looking to be “pioneers” within a new franchise concept. Listen to hear how she got started, how her business has grown, where she’s taking it next, and who could be the ideal franchisees to come along on the ride with her. What We Cover * Introducing Jen Saxton * How her business began * Ways the business has changed over the years * Building strategic partnerships to enhance her brand * Jen’s experiences as a female entrepreneur in terms of funding and support * When and how Jen decided to turn her business into a franchise * Who would make the ideal Tot Squad franchisee? * Exciting new business developments for Tot Squad * Erin’s three questions Resources We Mention * Tot Squad * Tot Squad Facebook * Tot Squad YouTube * Tot Squad Twitter * Tot Squad Instagram * Service Brands International * Dwyer Group * Molly Maid * Mr. Handyman * Whole Foods * Buy Buy Baby * Bugaboo * Bob Strollers * McDonald's * International Franchise Association (IFA) * NextGen Get Inspired by Jen * “If you can find a dirty job that nobody else wants to do and do it for them, there is money to be made there.” * “There was a great Fortune article a couple weeks ago that said women do more with less. We actually generate more revenue per dollar raised than men do on average. So any investors out there listening, invest in women!” * “I really believe in having a diverse workforce and being able to support people in pursuing their passions and their dreams at all stages of their life. And I think that that builds a better company culture that helps you deliver better customer service. * Ultimately, happy employees or happy customers come from happy employees. If you have angry, disgruntled employees, you're not going to deliver.” * “It's all about the people. Surround yourself with people who complement you. Surrounding yourself with a great team is the secret to success.” What Do You Think? We’d love to hear from you! Share your thoughts on Facebook or Twitter, or leave a review on iTunes. Your honest reviews help others discover the series and start their franchise journeys. Let’s Stay Connected * Franchise Rising Website * Franchise Rising Facebook * Franchise Rising Instagram * Franchise Rising Twitter * Franchise Rising YouTube Subscribe to the show to hear more episodes like this!
On this episode, we talk with Meg Roberts, President of Molly Maid, Inc. It’s her leadership style that really got me. This is her family. She truly wants everyone, including herself to aspire to greatness. Molly Maid®, is a residential cleaning franchise that cleans more than 1.7 million homes annually. Founded in 1979 and franchising since 1984, there are more than 450 Molly Maid units operating in the United States. In 2015 they were acquired by the Dwyer Group® and is now a part of Neighborly, a community of home service experts with professional home service experts across 13 brands in the U.S. Meg Roberts was named the president of Molly Maid, Inc. in 2012 and brings superb leadership, team development, management and strategic planning skills to the position. An eight-year veteran of Service Brands International, Meg previously served as vice president of marketing for Molly Maid and Mr. Handyman. You’ll discover: What is an aspirational workplace How to always be moving to the next level The importance of developing good talent (even if that sends them out the door) Where will sincerity and authenticity get you? The power of owning your own flaws…quickly For more information about Molly Maid: Molly Maid on FacebookMolly Maid on TwitterMolly Maid on YoutubeMolly Maid on Pinterest Businesses That Care on C-Suite Radio iTunes - Subscribe, Rate and Review
Dina Dwyer-Owens is the co-chairwoman of the Dwyer Group, a home services and franchise company that her father started. Dina has taken the business to over $1-billion in systemized sales and is inching towards 2-billion. The Dwyer Group supports brands like Glass Doctor, Molly Maid, Mr. Electric and more. Dina and the Dwyer Group were also featured on the television show “Undercover Boss” twice. Today, we discuss Dina’s Living R.I.C.H. concepts, how her father founded the business based on values and a belief system, and how Dina has taken that concept to the next level. We also discuss one of her newest brands, Neighborly, and all things related to being a dynamic leader and business executive who believes in putting people first. "The one thing we knew we had to keep going was the code of values and the commitment to the code because it truly was the foundation of our success." – Dina Dwyer-Owens This week on the Your Money, Your Business, Your Life Podcast: How Dina’s father, Don, founded their company based on singular focused values How she took these values and operationalizing and gamifying them How Living R.I.C.H. is about treating people with respect and dignity Having respect, integrity, customer focus, and fun while loving what you do Connect with Dina Dwyer-Owens: Dina on Twitter @DinaDwyerOwens Create Your Culture Workbook Dwyer Group Neighborly Help Others Take Care of Their Money, Their Business, & Their Life! Thanks for joining us on this episode of Your Money, Your Business, Your Life podcast! If you found the information, tips, and interviews shared in this episode valuable and helpful to managing your money, your business, and your life, please check us out on iTunes, leave a review, and share our show with your friends and colleagues! Our mission is to educate entrepreneurs, investors, professionals, and families on ways to reduce the stress and frustration revolving around finances, learn what it takes to make more money in less time, and shatter the financial glass ceiling holding them back from financial freedom. Subscribe on iTunes and leave a review to help us reach more people and inspire others to take control of their financial future.
Jane Stein is a franchise consultant whose company, “Your Franchise is Waiting”, provides support and services for women looking to buy a franchise. Franchise ownership can take many forms, so this week Erin and Jane discuss different models of franchise ownership: Owner-operator of a single unit Multi-unit ownership Semi-absentee ownership Buying an existing franchise Area developer Master Franchise As you listen, think about which model looks most like the pathway you envision for yourself. What We Cover * Introducing Jane Stein * Owner-operator vs. semi-absentee franchise ownership * Building an empire through multi-unit franchise ownership * Low-risk business opportunities good for first-time franchise owners * Weighing the pros and cons of investing in a trendy business model * How to buy a pre-established franchise location * How to determine whether a brand is franchisee-friendly * Area developer opportunities and ideal candidates for those roles * Master franchise opportunities Resources We Mention * Your Franchise is Waiting * Email Jane * Jane’s LinkedIn * Zoracle Psychometric Assessment * Budget Blinds * The Dwyer Group * Coyote Ugly Get Inspired by Jane * “My idea was to differentiate. I was going to get into this business and raise the bar. I’m going to provide an entirely new level of services that people aren’t getting elsewhere.” * “Underlying most people’s fascination with and desire to own their own business is a very emotional decision.” * “The difference [of owning your own business]? You love it and it’s yours. It’s exciting. You’re building something and it’s important to you. It just feels different.” * “Once you get up over 3 locations of a brand, that’s when the magic happens in terms of higher margins, you can manage your staffing more easily, you can move your inventory where it needs to be.” What Do You Think? We’d love to hear from you! Share your thoughts on Facebook or Twitter, or leave a review on iTunes. Your honest reviews help others discover the series and start their franchise journeys. Let’s Stay Connected * Franchise Rising Website * Franchise Rising Facebook * Franchise Rising Instagram * Franchise Rising Twitter * Franchise Rising YouTube Subscribe to the show to hear more episodes like this!
“Leadership starts with listening to your gut because it brings together your head with your heart. It’s about having enough heart to care, and enough mind to think through making smart decisions.” - Mary Kennedy Thompson, Chief Operating Officer, The Dwyer Group Returning as a second-time guest to Franchise Today is Mary Kennedy Thompson, Chief Operating Officer of The Dwyer Group. Mary discusses with show co-hosts, Stan Friedman and Paul Segreto The Dwyer Group's journey from one brand with Rainbow International to 22 corporate brands today. Having been a franchisee, along with The Dwyer Group CEO, Mike Bidwell, Mary explains how that foundation has helped the company's growth. Franchise Today airs LIVE Wednesdays at 12 PM Eastern Time / 11 AM Central Time with on-demand access on iTunes and is proudly sponsored by FRM Solutions and Franchise Foundry.
Company values are often taken for granted. We take time to develop values with our teams (I hope you include your team). We talk about them for a while. Then we let them fade away into the background. Our guest today is Dina Dwyer, the CEO of The Dwyer Group - a group of companies. These brands provide a diverse array of specialty services through more than 3,100 franchises in nine countries. Dina shares why values are so critical to growth. Discover more about values than the traditional conversation going on these days. Get the show notes for 313 | Operationalizing Company Values with Dina Dwyer Owen Click to Tweet: Listening to an amazing episode on Leaders in the Trenches with@DinaDwyerOwens and @GeneHammett #CompanyValues #Leadership Give Leaders in the Trenches a review on iTunes!
GPO presents CEO in 10 Legends with The Dwyer Group's Dina Dwyer-Owens, Co-Chair. Explore the R.I.C.H. core values of The Dwyer Group, their key to success. Serving as co-Chairwoman of Dwyer Group Board of Directors, her father Don's dream for the company continues to live on through their leadership group driven by CEO Mike Bidwell. Thanks to GPO.co for their sponsorship of this show. GPO is the leading SEO tech firm helping clients such as GM, Domino's and Bridgestone reach the top of the Google organic search list on a geo-local basis.
Specifically, her new book – Values, Inc. – and she joined Jim and Martha for an hour about, well, all sorts of stuff! The trio talked about Dina's role at the Dwyer Group, which was made famous on ‘Undercover Boss'. And they also highlighted her recently released book and talked about the dog-eat-dog world for … Continue reading Dina Dwyer Owens Talks Values The post Dina Dwyer Owens Talks Values appeared first on iWork4Him Podcast.
Specifically, her new book – Values, Inc. – and she joined Jim and Martha for an hour about, well, all sorts of stuff! The trio talked about Dina's role at the Dwyer Group, which was made famous on ‘Undercover Boss'. And they also highlighted her recently released book and talked about the dog-eat-dog world for … Continue reading "Dina Dwyer Owens Talks Values"
Specifically, her new book – Values, Inc. – and she joined Jim and Martha for an hour about, well, all sorts of stuff! The trio talked about Dina's role at the Dwyer Group, which was made famous on ‘Undercover Boss'. And they also highlighted her recently released book and talked about the dog-eat-dog world for … Continue reading Dina Dwyer Owens Talks Values The post Dina Dwyer Owens Talks Values appeared first on iWork4Him Podcast.
Specifically, her new book – Values, Inc. – and she joined Jim and Martha for an hour about, well, all sorts of stuff! The trio talked about Dina's role at the Dwyer Group, which was made famous on ‘Undercover Boss'. And they also highlighted her recently released book and talked about the dog-eat-dog world for … Continue reading "Dina Dwyer Owens Talks Values"
If you were asked, would you be able to recite your company’s values? Does your company have explicit values? Today’s guest is Mary Thompson, Chief Operating Officer of the Dwyer Group, which has been in operation since 198. Mary will share the Dwyer Group’s company values and the importance of having them. At company meetings, employees are encouraged to recite the company’s code of values, with heart. The employee receives a certificate and $50 gift card. Why? The Dwyer group understand the necessity of repetition and reinforcement to allow these values to become a part of the fabric of their company. The main principles of their code of values is the idea of living “R.I.C.H.” with respect, integrity, customer focus and having fun. The Dwyer Group has many well-known service companies under its umbrella such as; Mr. Rooter, Mr. Handyman, Molly Maid and Aire Serv. Mary Thompson served as the President of Mr. Rooter for nine years, and as the executive vice-president of the Dwyer Group before her appointment as the COO. More information about Mary Thompson: following her first year as president of Mr. Rooter she was selected as one of 2007s Editor’s Choice Executives. Mary has won and been recognized by many awards and accolades since then. Mary also served as a member of the U.S. Marine Corps for eight years. You’ll discover: The benefits of going over company values often and instilling their meanings. The importance of expanding your knowledge. Why leading by example benefits the whole business. How the Dwyer Group has maintained being at the forefront of franchise-based businesses for other 30 years. Why belonging is more important than fitting in. Interview Links & Other Resources Visit the Dwyer Group Follow Mary Thompson on Twitter Follow the Dwyer Group on Twitter Connect with Mary Thompson on LinkedIn Connect with the Dwyer Group on LinkedIn Businesses That Care on C- Suite Radio iTunes – Subscribe, Rate and Review
Dina Dwyer-Owens is the co-chair of The Dwyer Group, a service-based franchise company which now includes 19 service brands and accounts for more than $1.5 billion in system-wide sales. She’s a certified franchise executive with more than 35 years of industry experience — 15 years as CEO of Dwyer Group. America also knows her for participating in CBS’s Emmy-winning hit reality show “Undercover Boss” and the first-ever special episode “Undercover Boss: Epic Bosses.” Dina is the author of two books: Live R.I.C.H. and Values, Inc. that both share her global message for living and leading with a proven code of values. What you’ll learn about in this episode: The importance of celebrating the successes of yesterday but learning from the mistakes Why leading with values is important within a company Why you should always treat people with respect and dignity How to create a system around your company’s values Why “living” your values is critical to success Gaining access to a free “Create Your Culture Workbook” Why you should take every day as a learning opportunity Looking for the solution via your values when facing obstacles in your business The lessons that can be learned by letting yourself be vulnerable Why, as a leader, you have to be willing to let go of wanting to be great at everything How to best connect with Dina: Website: www.dinadwyerowens.com
"Success leaves a blueprint." My friends success leaves a blueprint and we are lucky to have 10 amazing guests who shared their blueprint - trials, errors, challenges, wins, successes, joys - with us this season. Learning from their model, we will become more inspired in the way we lead our lives. I can't believe we get to hang out with these amazing friends. II’ll recap my favorite lessons, so you can be reminded and/or encouraged to go back to the episodes that are most relevant for you; so that you can live your most inspired life with a little help from our friends. SHOW NOTES: Ep. #45: SALLY HOGSHEAD, listen here. Sally typically shares her expertise on branding with major brands like Nike, Ikea and Target. On this episode, she helps us identify our best qualities, and those of our businesses, so we can better connect with others and live inspired. You'll love the simple Fascination Quiz she shares so you can dig deeper after the episode. Sally also told a story she doesn't often share, during which she said, "My dad gave me life and then 10 years later, he gave it back to me." You'll understand more about what she meant by the quote and what it means to each of us when you listen. Ep. #46 DENNIS GILLAN, listen here. This was a special episode for Suicide Prevention Month and one of the most emotional, yet joy-filled and humorous ones, we've had. Dennis has been to the darkest places and yet come back out to show us how we can live in the light. Dennis committed his life to reducing the number of completed suicides and removing the stigma around mental health after losing his two brothers to suicide. His story helps us break down the stigma around mental health and better care for ourselves, those we love and those in the wake of suicide already. Ep. #47 DANIEL SILVERSTEIN - listen here. So many of us are experts at identifying what is wrong in the world, aren’t we? On this episode we were joined by a guest who didn't just identify what was wrong in his industry, he created a solution to the problem… and built an inspired business around it. Daniel Silverstein will inspire you to look at your challenges as opportunities to make a bigger impact. My favorite quote was: "Why NOT me?" Why can't I be the change needed in my industry, neighborhood, family. Ep. #48 MARK SANBORN - listen here. “It was out of abject failure that I learned to professionally speak.” This was astounding to hear Mark Sanborn say as he hero of mine, giant in the speaking industry and author of the much loved The Fred Factor and just released The Potential Principle. Hang out with us to realize the truth in one of his popular quotes, "We enjoy our successes but learn more from our setbacks.” Ep. #49 DINA DWYER-OWENS - listen here. Dina is a new friend that I met through Rory Vaden, a self-discipline expert who joined us in Season 2 on episode 3x. Rory rocked. When he said "You gotta meet Dina" I was ALL IN. Dina is co-chairwoman of Dwyer Group, has 3,000 franchisees across North America and appeared on the CBS hit Undercover Boss. She runs her business by focusing on clients, employees and a clear core value system. Learn how to apply this 3-part focus in your life so you can live and work inspired, too. Ep. #50 CURT STEINHORST - listen here. Ready to learn hacks to save your attention for things that REALLY matter? Did you know that: Every 6 minutes people check their phones. Married adults spend more time online than with their spouse. People spend 1 – 4 hours loafing on the internet during a work day. Wow — it’s easy to see the problem! Curt explains the solutions he shares in his new book Can I Have Your Attention? so you can live inspired in this tech-centered world. Ep. #51 EDIE LITTLEFIELD SUNDBY - listen here. On this episode we went on an amazing journey, spanning the 1,600 miles of the El Camino Real "Mission" trail from Mexico to California. Better than the journey we took was the guide who led us. Edie Littlefield Sundby is know as "the mission walker" and her mantra is "while alive, live." Edie took a devastating cancer diagnosis and turned it into an opportunity to follow her dreams and look at every day as a "bonus". This episode is for anyone touched by illness. Edie's spirit will inspire you in ways you didn't know possible. Ep. #52 JOHN RUHLIN - listen here. "Are you sowing seeds for 50-year relationships or 5-minute relationships?” John Ruhlin will help you better understand this question and the importance of how you answer it. He teaches generosity as a competitive advantage in business for clients like NASCAR and the Miami Dolphins and is the author of Giftology. Join us to learn how to give more inspired gifts this year and always. Ep. #53 OZZIE SMITH - listen here. Join me and one of the St. Louis Cardinals players who signed baseballs for me when I was 9 and learning to write again after my fire. [Don't know the epic story? Listen to Ep. #32 to hear how Hall of Fame Cardinals Announcer Jack Buck changed my life + rallied the entire Cardinals team to join in his effort.] Ozzie shared about being a hall of fame shortstop and man. This episode was so special to me we recorded a video of it, too. Ep. #54 Richard Bach - listen here. We ended the season with the legendary author of Jonathan Livingston Seagull - a book that spent 2 years on the New York Times bestseller list and one that many of our podcast guests have listed as their favorite book when asked in the Live Inspired 7 at the end of every episode. Richard's writing, embraced by millions since the 1970s, suggests we are born to fly, and, we are free. Don't miss this epic interview with a man who doesn't often give interviews. It's an honor to have him on the show. Don't miss it. *** If you enjoyed today’s episode: Subscribe (automatically get new episodes), rate & review (help spread the word!) this podcast. I can’t wait to see you here next Thursday for the start of Season 6! Today is your day. Live Inspired. Live Inspired with John every day on Facebook, Twitter, YouTube, LinkedIn, Pinterest and get his Monday Motivation email: www.JohnOLearyInspires.com/Monday-Morning
During her tenure at Dwyer Group, Co-Chair Dina Dwyer-Owens has helped grow the company into a billion-dollar international business. She credits much of that financial success to the company’s rock-solid system of core values. While many companies have them, most (think 95%) don’t do a thing with them. Tune in to find out how intentionally putting values into action can add major value to your bottom line. Now that’s an investment worth making. entreleadership.com/podcast Create Your Culture Workbook How to Create Core Values Supercharge Your E-Commerce Business With Marketing Automation
"Profits are the applause you get for taking care of your employees and customers." Dina Dwyer-Owens learned this lesson early when she took her first job working at her father's car wash at age 13. Years later, she took her lessons from the car wash and a leap of faith to drop out of college and join her dad at his new company: The Dwyer Group. She has never looked back. Today, Dina is co-chairwoman, has more than 3,000 franchisees across North America and appeared on the CBS hit Undercover Boss. On Live Inspired Podcast Episode #49, learn how Dina runs her business by focusing on clients, employees and an clear core value system. Even better: Apply this 3-part focus in your life so you can live and work inspired. SHOW NOTES: Lessons Dina learned from working with her dad: Never be afraid to ask. Always be honest with people. "Have clear goals and go for them. He squeezed 100 years of life into his 60 years because of this." To keep the special culture her dad created alive, they established, operationalized and gamified a code of values, so their employees got into it. 90-day beep game: Employees "beeped" executives as they tried to maintain values. Employees loved it + said let’s make it this our code of values! RICH CULTURE: Respect Integrity Customer focus Have fun in the process "We must re-earn our positions every day in every way." Surround yourself with people that are smarter than you + be okay with that. Know when it's time to step out of a role and let someone else step in. Our new CEO has grown the company 100%. Lessons from Undercover Boss: She gained even more respect for her front-line employees, the work they do and the care they give her clients. Just be you. Sometimes as we chase success, we pretend to be somebody we are not. People see right through it. Faith is what gives me the confidence to do what I do every day. Get a free Create Your Culture Workbook – to create clear values at work or at home - at www.DinaDwyerGroup.com. Keep up the God work. Order Dina's books: Values Inc.: How Incorporating Values into Business and Life Can Change the World and Live R.I.C.H. DINA DWYER-OWEN'S LIVE INSPIRED 7 1. What is the best book you’ve ever read? The Bible – the more I read the more I need to read. Right now I am studying the gospel of Luke. 2. Tomorrow you discover your wealthy uncle shockingly dies at the age of 103; leaving you millions. What would you do with it? I would contribute to organizations that my husband and I care about, and get my kids involved by finding organizations they care about, too. Dynamic Catholic is one that I am really passionate about because it is helping Catholics to make bigger impacts in their communities and neighborhoods. 3. Your house is on fire, all living things and people are out. You have the opportunity to run in and grab one item. What would it be? My father’s globe pendent because he wore it so proudly. To him, it represented his company’s original mission: Providing a world of specialty services. 4. You are sitting on a bench overlooking a gorgeous beach. You have the opportunity to have a long conversation with anyone living or dead. Who would it be? Mother Teresa she would humble me and I need to be humbled sometimes. The first question I might ask her: What could I be doing better? 5. What is the best advice you’ve ever received? Mother Teresa's quote, about how we worry about what others think about us… but do it anyway. I carry it in my purse. 6. Looking back, what advice would you give yourself at age 20? Why don’t you do more to support mom around the house. 7. It’s been said that all great people can have their lives summed up in one sentence. How do you want yours to read? I pray for this everyday: That Dina was a good and faithful servant. *** If you enjoyed today’s episode: Subscribe (automatically get new episodes), rate & review (help spread the word!) this podcast wherever you get your podcasts. I can’t wait to see you here next Thursday! Today is your day. Live Inspired. Live Inspired with John everyday on Facebook, Twitter, YouTube, LinkedIn, Pinterest and get his Monday Motivation email: www.JohnOLearyInspires.com/Monday-Morning
We are meeting Mike Bidwell, the President and CEO of Dwyer Group. Mike Bidwell has been a visionary in the franchise industry for over three decades, beginning in 1984 when he opened up his own Rainbow International® Carpet Cleaning & Restoration franchise and later adding a Mr. Rooter® Plumbing franchise in 1992. Fast forward to January of 2014, where Mike has not only been president for seven years, he is now CEO of Dwyer Group, the holding company for 17 franchise brands with more than 2,800 franchises in nine different countries. In part two, we play a clip from our popular Great Quotes in Franchising podcast.
Dina Dwyer-Owens is the co-chair of The Dwyer Group – a billion-dollar organization. She appeared in the CBS TV show “Undercover Boss” and her new book is Values, Inc.: How Incorporating Values into Business and Life Can Change the World. Resources: * http://dinadwyerowens.com/ – Website * http://getneighborly.com/ – Get Neighborly * @dina_dwyerowens – Instagram * @DinaDwyerOwens – Twitter * @DinaWyerOwens – Facebook Page * Buy her book, Values, Inc.: How Incorporating Values into Business and Life Can Change the World Sponsored by: * LEADx.org – subscribe to become 1% better every single day Subscribe on iTunes to join our Ambassadors Club: Please click here to subscribe on iTunes, and leave a quick rating. Nothing matters more for bringing the podcast to the attention of others. After you subscribe and leave a review, send an email to info at leadx dot org to let us know, and we'll invite you into the private LEADx Ambassadors Group on Facebook. Group members are eligible for ridiculously good prizes each month, have special access to me and LEADx guests, discounts on live events, and of course it's a great forum for peer-learning and support. Share: And, by all means, if you know someone you think would benefit, please spread the word by using the share buttons below. — What is LEADx and The LEADx Show with Kevin Kruse? Imagine if you could have the world's best executive coaches and leadership mentors whispering into your ear every morning on your way to work. Every weekday, there will be a new episode of The LEADx Leadership Show with an interview from a different thought leadership or business expert. Many of these guests are thought leaders, famous authors or high-profile CEOs from innovative startup companies. Others are creatives, artists, entrepreneurs or corporate career leaders. They have all achieved extreme success and they are willing to share practical advice on how to advance your career and develop your leadership and management skills by offering daily career tips on time management, productivity, marketing, personal branding, communication, sales, leadership, team building, talent management and other personal development and career development topics. There will be a new episode waiting for you every day just in time for your morning commute, morning treadmill session or whatever else it is you do to start your day. LEADx isn't just the name of this new podcast, it's the name of a digital media and online learning company that is re-imagining professional development for millennials and career driven professionals looking to break into manager roles or excel in current leadership and management roles. If you're looking for management training or professional development that is delivered in a fun and engaging way, sign up for our daily newsletter at LEADx.org. It's packed with life hacks, daily career tips and leadership challenges that will turn you into a high potential leader in no time. What does LEADx stand for? We are exploring leadership. We are about NEXT GENERATION leadership. We believe that professional training and workplace education has not kept up with advances in digital media. Today's emerging leaders and management profess...
Dina is the co-chair of The Dwyer Group – a billion-dollar organization with more than 2,800 franchisees around the world operating under service brands like Mr. Rooter, Mr. Electric, Glass Doctor and more. America also knows her for appearing in the CBS’s reality show “Undercover Boss.” Sponsors: Allstate: Be more than just an agent. Be an Allstate Agency Owner and earn equity in the business you build! Visit AllstateAgent.com/eofire to learn more about owning an Allstate Agency. Subject to the terms of the agency agreements. ZipRecruiter: Find out today why ZipRecruiter has been used by businesses of ALL sizes to find the most qualified job candidates. Post jobs on ZipRecruiter for FREE today by visiting ZipRecruiter.com/fire!
Do you know what your values are? Dina Dwyer-Owens is a successful author and Co-Chair of The Dwyer Group, an organization that unites franchises such as Mr. Rooter, Molly Maid, and Mr. Electric under one Neighborly brand. Dwyer Group has been around for 36 years and, in just the last three years, grown over 100%. At the heart of their success is a Code of Values and a system that ensures these values are present in everything they do. In this episode, Dina will teach you how to get clear about what your values are and establish your own system that helps you focus on them. The ONE Thing to Implement From This Episode: It's time to get clear on your values. Close your eyes for ten minutes and think about how you want your customers to describe the experience they have with your company, in just one word. Find that one word and start building your values around it. You can get more guidance by using Dina's FREE Create Your Culture Workbook. In this episode you will learn... [5:45] Why systematizing a code of values will help your organization grow more rapidly. [17:30] How you can get clarity on what your values are using Dina's free Create Your Culture Workbook. [21:55] How you can start developing a system that brings your values front and center. AWESOME FREE RESOURCES FOR YOU! The Kick Ass Guide To Accountability Form your first power habit with your 66 Day Challenge Calendar Check out our awesome blog! [FREE Training] How to Start Time Blocking TODAY! Links & Tools From This Episode Learn more about Dina at dinadwyerowens.com Pick up your copy of Dina's FREE Create Your Culture Workbook Read Dina’s books: Values, Inc. & Live RICH -- DON’T MISS IT - the Live Your ONE Thing community is OPEN! We’ve been working with our founding members to create the Live Your ONE Thing community, and we are currently accepting new members! If you want to learn more or sign up for a $1 trial, go to the1thing.com/membership or text the word “FOUNDER” to the number 33444. We’re only going to accept members for about two weeks before we close them so that we can serve our members to our highest capability. If you hit a waitlist page, sign up and we’ll notify you when we’re accepting new members. -- Production & Development for The ONE Thing Podcast by Podcast Masters
"One of the qualities of leaders at all levels and at each stage of their careers is that they know who they are, their true values, and they do not compromise them for any reason." Brian Tracy, Foreword of Values, Inc. This week on Franchise Today co-hosts Stan Friedman and Paul Segreto welcome back to the show, Dina Dwyer-Owens, Co-Chair of The Dwyer Group, one of the world's largest franchise companies of trade service brands. Along with insight into her book, 'Values, Inc.', Dina shares The Dwyer Group's Code of Values and how the company follows the theme to Live RICH? In addition, Dina discusses The Dwyer Group's new overarching brand - Neighborly - as a platform for its customers and another way to position its service brands and the values it follows? Franchise Today airs LIVE Wednesdays at 11AM CT / 12PM ET with on-demand access on iTunes, and is sponsored by FRM Solutions and Franchise Foundry.
Listen to the Episode Below: It’s been said that “if you don’t stand for something, you’ll fall for anything.” Where does your business take a stand? And why does it matter to business growth? In this episode, Dina Dwyer-Owens, Co-Chair of the franchise powerhouse The Dwyer Group and author of Values, Inc., tells us ... Read More The post Incorporating Values into Values, Inc. appeared first on Business Exponential.
Listen to the Episode Below: It's been said that “if you don't stand for something, you'll fall for anything.” Where does your business take a stand? And why does it matter to business growth? In this episode, Dina Dwyer-Owens, Co-Chair of the franchise powerhouse The Dwyer Group and author of Values, Inc., tells us ... Read More The post Incorporating Values into Values, Inc. appeared first on Business Exponential.
Like most companies, the Dwyer Group has an official mission statement and vision; however, unlike most companies, they also have a Code of Values that each employee is urged to know and follow by heart. (Associates even carry a Code of Values card so that they think about them at all times!) In this episode, Dina Dwyer-Owens talks about how putting company culture and values front and center translated to massive success, growing a small, one brand business into a national success with 11 service-based organizations with more than 2,500 franchises in 11 countries.
Shep Hyken talks with Dina Dwyer-Owens, the Co-Chair of The Dwyer Group, a billion dollar franchise organization with more than 1,700 franchisees. Her business success has been built on a proven Code of Values, and she proves how any and all organizations can be more successful and have happier and engaged employees by creating and living by their own Code of Values. Her book "Values, Inc" is being embraced by some of the most recognized companies on the planet. Dina lives and breathes values and integrity. She is a rock star in business, and this episode of Amazing Business Radio is guaranteed to inspire to do great things! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, we talked to Mary Kay Liston who was named President of Five Star Painting when the Dwyer Group acquired it in 2015. Working with a team of talented franchise consultants, the company realized double-digit growth each year. Mary Kay’s career in franchising began in 2003 when she joined the Valpak Direct Marketing Systems. During her six years there, Mary Kay led the company’s largest operation and turned it from having a negative cash flow to a highly profitable entity. In just her second year as General Manager in Los Angeles she and her team of 100 associates received the coveted Chairman’s Cup, Valpak’s highest award for sales and operations excellence. She cultivated relationships with franchisees to foster best practices across the network.
This week on Franchise Today the topic is culture and who better to discuss with co-hosts Stan Friedman and Paul Segreto than someone from a franchise organization that lives and breathes culture and everything that are key components to culture. This week's guest fits the bill perfectly and from an organization, The Dwyer Group that epitomizes the right culture in franchising. A returning guest to Franchise Today is Mark Liston, President of Glass Doctor, a brand of The Dwyer Group. In franchising since 1981, Mark has been very involved with the International Franchise Association in a variety of roles and is currently on the Board of Governors for the Certified Franchise Executive Board, having served as Chairman of that Board for two years. He is also on the Educational Foundations Board of Trustees. Previously he served the VetFran and Marketing and PR Committees. Franchise Today airs LIVE every Wednesday at 11AM CT / 12PM ET. Each show is available on-demand on iTunes. Franchise Today is also on Facebook at www.Facebook.com/FranchiseToday.
We've chosen this archived segment of Franchise Today for this week's replay as it's about relationships and that's what holidays are all about - relationships! Happy Thanksgiving to all In the second week of last year's The Franchise Model Series, host, Paul Segreto welcomed as his guest, Mark Liston, President of Glass Doctor. Paul and Mark discussed operations support and franchisee relations best practices with emphasis on the franchise relationship itself. About Our Guest Mark Liston is President of Glass Doctor, a brand of the Dwyer Group. In franchising since 1981, Mark is very involved in the International Franchise Association (IFA). He is the immediate past Chairman of the Board of Governors for the Institute of Certified Franchise Executives having earned his CFE in 2005. Mark is also on the IFA’s Educational Foundation Board of Trustees. Previously, he was a member of the VetFran Committee and IFA’s Public Relations Committee.
Franchise Today is back and stronger than ever as it marches towards its 6th year on the air. After a period of organizational change and subsequent transition back to Franchise Foundry, Franchise Today founder, Paul Segreto is back as show host and his first guest is Mary Kennedy Thompson, President of Mr. Rooter Plumbing and Executive Vice President of The Dwyer Group. About Our Guest Mary Kennedy Thompson became president of Mr. Rooter Corporation in October 2006. Mary came to Mr. Rooter from national franchisor Cookies by Design, where she was president of the franchisor corporation. She came into the franchising industry as a franchisee first when in 1994, when she opened a Cookies by Design® franchise in Austin, Texas. In the next three years she opened two additional locations. As a multi-unit franchise owner, Mary led the company in market penetration and sales, earning awards for “Top Performer, “Outstanding Customer Service” and “Masters Award”. In 2003 she earned her certified Franchise Executive certification from the International Franchise Association. Promoted to President of the company in 2004, Mary’s initiatives resulted in alliances with universal Studios, a new web site that provided an immediate increase in sales, and renewed franchisee/franchisor relations. At the end of her first year as president of Mr. Rooter Corporation, U.S. Business Review selected Mary as one of its 2007 Editor’s Choice Executives of the Year. Today Mr. Rooter is the fastest growing plumbing franchise with more than 336 locations worldwide. In 2014 Mary was promoted to Executive Vice President of the Dwyer Group while also retaining her current role as President of Mr. Rooter. As Executive Vice President she provides support to the CEO in the daily activities and operations of the company and its subsidiary brands.
Wife of former British Prime Minister Tony Blair, leading lawyer and committed campaigner for women's rights, Cherie set up the Cherie Blair Foundation for Women in 2008 to help women build small and growing business in developing and emerging markets so that they can contribute to economies and have a stronger voice in their societies. As well as fighting for human rights in her professional career, Cherie is an active campaigner on equality and human rights issues. In addition to founding her own charity, Cherie remains closely involved with charities with a special emphasis on women and children. Dina Dwyer-Owens is the executive chairwoman of The Dwyer Group®. America also knows her for participating in CBS's Emmy-winning hit reality show “Undercover Boss” and the first-ever special episode “Undercover Boss: Epic Bosses.” A winner of the 2012 Ernst & Young Entrepreneur of the Year Award for the Southwest Area North, Dina leads by example and credits a growing team for the franchise family she presides over today.Dina is a certified franchise executive with more than 30 years of industry experience, having grown up in The Dwyer Group. That business now includes seven franchise brands and more than 1,600 locations around the world through direct franchising and master license agreements operating as Air Serv, Glass Doctor, Mr. Appliance, Mr.Electric, Mr. Rooter, Rainbow International and The Grounds Guys. Collectively, those service brands make more than 2 million customer calls a year and account for more than $800 million in system-wide sales.
This rebroadcast is from The Franchise Model Series from earlier this year. Host, Paul Segreto welcomed as his guest, Mark Liston, President of Glass Doctor. Paul and Mark discussed operations support and franchisee relations best practices with emphasis on the franchise relationship itself. About Our Guest Mark Liston is President of Glass Doctor, a brand of the Dwyer Group. In franchising since 1981, Mark is very involved in the International Franchise Association (IFA). He is the immediate past Chairman of the Board of Governors for the Institute of Certified Franchise Executives having earned his CFE in 2005. Mark is also on the IFA's Educational Foundation Board of Trustees. Previously, he was a member of the VetFran Committee and IFA's Public Relations Committee.
Riding the wave of a very productive week at the IFA Public Affairs Conference in Washington DC, host Paul Segreto is joined by former IFA Chairperson and long-time CEO of The Dwyer Group, Dina Dwyer-Owens. On this week's show Dina shares her experience and perspective on IFA efforts on Capitol Hill. Paul and Dina will touch on some of the particular issues addressed at the just completed conference, especially jobs creation, and more specifically jobs creations for veterans. About Franchise Today Franchise Today is hosted by Paul Segreto, President and CEO at Franchise Foundry. Paul's unique perspective and extensive industry experience provides the foundation for relevant discussions about franchising and franchise best practices. Weekly guests include some of the brightest minds in the franchise world, with specific expertise and experience within various areas of franchising.
Dina Dwyer-Owens is the chairwoman and chief executive officer of The Dwyer Group. America also knows her for participating in CBS's Emmy-winning hit reality show "Undercover Boss" and the first-ever special episode "Undercover Boss: Epic Bosses." A winner of the 2012 Ernst & Young Entrepreneur of the Year Award for the Southwest Area North, Dina leads by example and credits a growing team for the franchise family she presides over today. Dina is a certified franchise executive with more than 30 years of industry experience, having grown up in The Dwyer Group. That business now includes seven franchise brands and more than 1,600 locations around the world through direct franchising and master license agreements operating as Air Serv, Glass Doctor, Mr. Appliance, Mr.Electric, Mr. Rooter, Rainbow International and The Grounds Guys. Collectively, those service brands make more than 2 million customer calls a year and account for more than $800 million in system-wide sales. In addition to being a franchisor in 2010, Dina served as the chair of the International Franchise Association (IFA) in Washington D.C., the world's largest advocacy group for franchising as a business format. Today we will be talking with Dina about entrepreneurship, franchise ownership as well as her experience on Undercover Boss. LEARN MORE about being a successful entrepreneur and franchising this week on IAQ Radio.
Dina Dwyer-Owens is the chairwoman and chief executive officer of The Dwyer Group. America also knows her for participating in CBS's Emmy-winning hit reality show "Undercover Boss" and the first-ever special episode "Undercover Boss: Epic Bosses." A winner of the 2012 Ernst & Young Entrepreneur of the Year Award for the Southwest Area North, Dina leads by example and credits a growing team for the franchise family she presides over today. Dina is a certified franchise executive with more than 30 years of industry experience, having grown up in The Dwyer Group. That business now includes seven franchise brands and more than 1,600 locations around the world through direct franchising and master license agreements operating as Air Serv, Glass Doctor, Mr. Appliance, Mr.Electric, Mr. Rooter, Rainbow International and The Grounds Guys. Collectively, those service brands make more than 2 million customer calls a year and account for more than $800 million in system-wide sales. In addition to being a franchisor in 2010, Dina served as the chair of the International Franchise Association (IFA) in Washington D.C., the world's largest advocacy group for franchising as a business format. Today we will be talking with Dina about entrepreneurship, franchise ownership as well as her experience on Undercover Boss. LEARN MORE about being a successful entrepreneur and franchising this week on IAQ Radio.
In the second week of The Franchise Model Series, host, Paul Segreto welcomes as his guest, Mark Liston, President of Glass Doctor. Paul and Mark discuss operations support and franchisee relations best practices with emphasis on the franchise relationship itself. About Our Guest Mark Liston is President of Glass Doctor, a brand of the Dwyer Group. In franchising since 1981, Mark is very involved in the International Franchise Association (IFA). He is the immediate past Chairman of the Board of Governors for the Institute of Certified Franchise Executives having earned his CFE in 2005. Mark is also on the IFA’s Educational Foundation Board of Trustees. Previously, he was a member of the VetFran Committee and IFA’s Public Relations Committee.
The Summer Replay Series continues on Franchise Today with an Encore Presentation with Dina Dwyer-Owens, Chairwoman & CEO of The Dwyer Group. As you may recall Dina appeared on CBSs hit reality show "Undercover Boss" on Jan. 22 (and recently replayed in August) for a journey that today has connected her to her companys service brands on a whole new level. Dina joined host, Paul Segreto, to share her personal experience that showcased her as a woman in a man's world, riding a lawnmower, unloading a water heater, installing commercial exit signs and repairing a stove among the many highlights. In light of the then upcoming International Franchise Association Annual Convention, Dina and Paul also tapped into Dina's experience as the former Chairperson at the IFA in 2009 to provide some insight into the important annual event. In addition, the future of franchising and challenges created by tightened credit and economic uncertainty was also discussed.
Dina Dwyer-Owens, Chairwoman & CEO of The Dwyer Group, appeared on CBS's hit reality show "Undercover Boss" on Jan. 22 for a journey that today has connected her to her company's service brands on a whole new level. In this week's segment of Franchise Today, Undercover Boss Behind the Scenes with Dina Dwyer-Owens, Dina joins host, Paul Segreto, to share her personal experience that showcased her as a woman in a man's world, riding a lawnmower, unloading a water heater, installing commercial exit signs and repairing a stove among the many highlights. In light of the upcoming International Franchise Association Annual Convention, Dina and Paul also tap into Dina's experience as the former Chairperson at the IFA in 2009 to provide some insight into the important annual event. In addition, the future of franchising and challenges created by tightened credit and economic uncertainty will also be discussed. Franchise Today is hosted by Paul Segreto, President & CEO at franchisEssentials, and co-produced by well-known franchise veteran, Joe Caruso. Their unique perspective and extensive industry experience provides the foundation for relevant discussions about franchising and franchise best practices. Weekly guests include some of the brightest minds in the franchise world, with specific expertise and experience within various areas of franchising. Other features include Franchise News, as reported by the leading franchise publications, the IFA Corner, news and events from the International Franchise Association, New Brands in Franchising, a look at up and coming franchise concepts, and “Are You Kidding Me?”, eye-opening and thought-provoking insight into the comical, and sometimes illogical side of franchising.
Since 1979, John Hayes has worked in the franchise community as a consultant, franchisee and franchisor. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. He is also the co-author (with Zig Ziglar) of Network Marketing for Dummies. Areas of Expertise Dr. Hayes has served for many years as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management leadership, development, marketing, customer service, training and strategic planning. Widely Published Author He is the author or co-author of 18 non-fiction books including the Franchise Pre-Investment Checklist, Franchising: The Inside Story, Start Small, Finish Big, You Can't Teach A Kid To Ride A Bike At A Seminar, and most recently Get It! The Secrets of Cultivating the HomeVestors Millionaire Mindset. His articles about franchising and business-related topics have appeared in Reader's Digest, Inc. Magazine, Wall Street Journal, USA Today, International Herald Tribune, etc. and many publications sponsored by the International Franchise Association. Corporate Level Expertise From November 2004 until January 2009 he served as President & CEO of HomeVestors of America, Inc., the We Buy Ugly Houses® company. He was a franchisee of HomeVestors from 2002 until 2005. He has been a franchisee of several other concepts and he served on the Board of Directors for both HomeVestors (Chairman of the Board) and The Dwyer Group (1992-2003). Seminars & Workshops Dr. Hayes leads a variety of seminars including How To Capture & Keep The Right Customers, How To Capture & Keep The Right Franchisees, and he facilitates Masterminds for franchisors, franchisees and industry suppliers. He is a popular speaker and trainer at franchise conventions and meetings internationally. Dr. Hayes has provided services to dozens of franchise companies during his career.
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