Podcasts about open discussion

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Recorded live at the 2026 TST Big Event, Carm Capriotto sits down with automotive trainer Ken Zanders to discuss the importance of ongoing technical education, building efficient diagnostic processes, and adapting to rapidly evolving vehicle technology. Ken explains why too many shops still rely on a chaotic “grocery list” approach to repairs and how a structured diagnostic strategy can dramatically improve technician efficiency, profitability, and customer trust. What You'll Learn Why inefficient diagnostic habits directly reduce technician productivity, shop profitability, and overall earning potential.The importance of following a structured diagnostic workflow instead of guessing and replacing parts.How electronic relative compression testing with a lab scope and amperage probe can reduce diagnostic time from hours to minutes.How modern vehicle technologies like GM's Vehicle Intelligence Platform (VIP) and Over-The-Air (OTA) updates are changing diagnostics and repair procedures.Why continuous education is no longer optional for automotive professionals working on today's advanced vehicle systems. The biggest takeaway from this episode is that repair shops cannot afford to operate in constant chaos and guesswork. A reactive “grocery list” approach to diagnostics leads to wasted time, unnecessary parts replacement, lower profits, and poor customer outcomes. To succeed in today's increasingly complex automotive industry, shop owners must create a year-round training strategy that helps technicians diagnose efficiently, think critically, and continuously improve their skills. Structured processes, modern testing methods, and ongoing education are no longer advantages; they are necessities for survival and growth. TST Big Event: https://tstseminars.org/ Ken Zanders, Dorman Training Don't Base Your Success On Probability – Ken Zanders [RR 822]: https://remarkableresults.biz/remarkable-results-radio-podcast/e822/ Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website: https://remarkableresults.biz/ Subscribe on YouTube: https://www.youtube.com/carmcapriotto Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Open Discussion!

Thanks to our Partners, Pico Technology and AutelWatch Full Video EpisodeIn this episode, Matt Fanslow uses Game of Thrones, specifically the arc of Daenerys Targaryen, as a metaphor for what can happen when a mechanical or technical specialist moves from employee to shop owner. The comparison is not that former technicians suddenly “burn everything to the ground,” but that people can start with strong ideals, endure pressure, accumulate responsibility, and slowly rationalize decisions they once hated from the other side of the counter.Matt draws a parallel between Daenerys' journey, from abused and powerless exile to powerful ruler, and the path of a technician who opens a shop after years of saying, “If I were in charge, I'd do things differently.” At first, that new owner may try to build the kind of workplace they always wanted: better pay, better equipment, better treatment, and fewer manipulative incentive structures. But then reality intrudes. Bills come due. Tooling, software, subscriptions, payroll, benefits, facility costs, and client pressure pile up. What once looked like greed from the employee side may start to look like survival from the owner side.A major thread in the episode is the difference between explaining behavior and excusing it. Matt is careful not to justify poor management, bad pay plans, or unfair treatment. Instead, he looks at how stress, fear, frustration, and financial pressure can slowly change a person's beliefs. The former employee who despised production-based pay may eventually install a production-based pay plan. The shop owner who wanted to buy the best equipment may eventually stop doing that when employees fail to care for it. The person who promised to never become “that owner” may wake up, or perhaps never wake up, having become very close to the thing they once opposed.The episode also touches on incentive design. Matt discusses how incentive-based pay plans can increase production, but only if the surrounding system is fair. When a mechanical or technical specialist is paid based on production, but too many external forces affect their ability to produce, the pay plan can feel like punishment. Dispatch, workflow, parts delays, bad information, poor estimating, broken processes, and uneven support can all take money out of the worker's hands. In that environment, the game feels unfair, even if the pay plan itself is not inherently unethical.Matt argues that pay plans should not be used as a substitute for management. A compensation structure cannot do the work of leadership, communication, process improvement, fairness, and accountability. Straight hourly can work. Flat rate can work. Hybrid incentive plans can work. But none of them work automatically, and none of them remove the need for honest management and honest self-assessment.The larger point is that people rarely change all at once. They shift slowly. The language changes first. Then the justifications. Then the policies. Then the culture. Like Daenerys, the fall is not simply about one bad decision at the end. It is the accumulated effect of pressure, loss, betrayal, fear, and power.Matt closes by reflecting on Game of Thrones itself, noting that the show was among the best when it was at its peak, even if the ending remains debated. He suggests that Daenerys' storyline may be worth revisiting not just as fantasy, but as a study in how ideals can erode when pressure, power, and isolation build over time.Key TopicsThe former technician turned shop owner: The episode examines what happens when someone who once criticized shop ownership suddenly has to carry the risk, payroll, bills, tooling costs, subscriptions, client demands, and employee issues themselves.Daenerys Targaryen as a shop-owner metaphor: Daenerys begins with a desire to break abusive systems, but eventually becomes capable of the very behavior she once opposed. Matt uses that arc to frame how former employees can become the kind of owners they used to resent.Explaining versus excusing: A central distinction in the episode is that understanding why owners behave a certain way does not automatically make those behaviors right.Incentive pay and production pressure: Production-based pay plans can produce measurable gains, but they also create resentment when employees are held accountable for factors outside their control.The danger of using pay plans as management: Matt argues that compensation systems cannot replace leadership, process design, accountability, and honest communication.Stress, fear, and rationalization: The episode explores how frustration, anxiety, financial pressure, and disappointment can slowly alter a person's beliefs and management style.The slow drift into becoming what you opposed: The episode's core warning is that becoming “that owner” usually does not happen in one dramatic moment. It happens one rationalization at a time.Quotes“When enough people make false promises, words stop meaning anything. Then there are no more answers, only better and better lies.”“We have to be able to explain things without excusing them.”“The pay plan cannot be the manager.”“You can have a straight hourly shop where production is good. You can have a flat-rate shop where people are happy. But neither one happens by accident.”“A production incentive becomes punishment when too many things outside the employee's control take money out of their hands.”“A lot of people do not become bad owners all at once. It is slow, and then all at once.”“The danger is not just power. It is pressure, fear, frustration, and then the story we tell ourselves afterward.”Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Shop Boss and AppFueledAI is no longer something that's “coming.” It's already changing the way auto repair shops get discovered, build trust, and attract high-value clients. In this conversation, Brian Walker sits down with Doug DeLucca and Chris Luoma to talk about what happens when an auto repair shop embraces an AI-first SEO strategy and starts creating the kind of content AI platforms actually want to recommend.From ChatGPT and Claude to Grok and Gemini, both shop owners share real stories of customers finding their businesses through AI searches, arriving more educated, more trusting, and more ready to buy than the average lead. They also break down how content marketing, thought leadership, blogs, FAQs, and branding are helping their shops stand out in a rapidly changing digital landscape.You'll hear how one AI-generated referral turned into a $4,500 brake repair job, another became a $17,000 truck repair ticket, and why the future of marketing auto repair shops may look very different from traditional Google search.If you want to understand where SEO, AI, and shop marketing are headed and how to position your shop ahead of the curve, this is an episode you don't want to miss. Listen now.Show Notes with TimestampsIntroduction to AI-First SEO (00:00:09) Host Brian Walker introduces guests Doug DeLucca and Chris Luoma to discuss the results of their AI-first SEO strategy.Sponsors: Shop Boss & App Fueled (00:00:31) A brief thank you to the episode's sponsors, Shop Boss management software and App Fueled custom loyalty apps.Business Growth Over the Last 12-18 Months (00:01:21) Doug and Chris share their significant growth in revenue, gross profit, and car count over the past year.First Customer from an AI Recommendation (00:02:51) Both shop owners recall the first time a customer mentioned finding their business through an AI tool like ChatGPT.Which AI Platforms Are Recommending Shops? (00:04:51) The guests discuss the various AI platforms, like ChatGPT, Grok, and Claude, that customers are using to find them.How AI-Referred Clients Differ from Google Clients (00:05:37) AI-referred customers are more educated about the shop and their vehicle's issue, arriving with a higher intent to buy.Building a Relationship with AI (00:07:40) The conversation explores how users build a trusted relationship with AI, making its recommendations feel like a personal referral.The Impact of Upgrading to Level Two SEO (00:09:17) Doug and Chris explain how upgrading their SEO strategy led to higher quality clients and increased online appointment bookings.Targeting College Students with SEO (00:11:32) Both owners discuss successfully using dedicated web pages and blogs to attract college students and their out-of-state parents.Big Ticket Jobs from AI Referrals (00:13:14) Doug shares a story of a $4,500 brake job from a customer who used Grok to troubleshoot his car.Sponsors: Shop Boss & App Fueled (Mid-roll) (00:14:51) A mid-episode break highlighting the features and benefits of Shop Boss shop management software and App Fueled loyalty apps.A $17,000 Job from an AI Lead (00:17:03) Chris recounts how a new customer, who researched the shop extensively via AI, came in for a $17,000 engine replacement.Organic vs. Paid Growth Strategies (00:19:19) Doug discusses his organic, content-focused growth strategy, which has lowered marketing spend while increasing business by over 30%.A Mixed Marketing Approach (00:22:23) Chris explains his strategy of combining paid ads on Google and social media with a strong focus on content creation.The Future of Paid Ads in AI (00:23:38) The group speculates on how paid advertising within AI platforms might change the marketing landscape for auto repair shops.What Shop Owners Don't Understand About Marketing (00:26:44) The guests emphasize that content is king and that shops need to be different, using video and social media.Using Video and Social Media for Engagement (00:29:39) Doug and Chris discuss their use of video and frequent social media posting to build brand awareness and engagement.Final Thoughts: Lean into Content (00:31:11) The guests conclude that creating consistent, quality content is the best way to win in the new era of AI.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramGet The Ultimate Guide to Auto Repair Shop Marketing BookEmail Us Podcast Questions or Topics Lagniappe (Books, Links, Other Podcasts, etc)Endless Customers by Marcus SheridanThey Ask, You Answer by Marcus SheridanBusiness Network International (BNI)Thanks to our Partners, Shop Boss and AppFueledThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Open Discussion!

Open Discussion!

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In this forward-looking conversation, Carm Capriotto and Chris Cloutier, CEO of AutoFlow and owner of three Golden Rule Auto Care locations, explore how artificial intelligence is rapidly transforming the automotive repair industry; not as a replacement for people, but as a powerful tool that helps shop owners lead smarter, communicate better, and operate more professionally. Chris shares firsthand experiences using AI inside both his software company and his repair shops, revealing how the technology can dramatically reduce time spent on leadership and administrative tasks while improving workflow efficiency and customer communication. From refining technician notes to helping build business plans and expansion strategies, AI is becoming what Chris describes as a 'thought partner' for today's shop owner. What You'll Learn: Why AI should be viewed as a strategic business partner, not a threat to the automotive repair professionHow effective prompting and providing context can dramatically improve AI-generated resultsWays AI can streamline major business tasks such as SBA loan preparation, SWOT analyses, and growth planningHow AI-powered technician note rewrites improve customer communication and strengthen professionalismWhy clear, polished communication acts as a “curtain of professionalism” that builds customer trustHow AI can help bridge language barriers by translating repair orders and inspection resultsThe risks and humor of “AI versus AI” hiring practices, where both employers and applicants rely heavily on artificial intelligenceWhy Chris believes today is the least expensive AI will ever be, and why shop owners should begin learning it now The biggest takeaway from this episode is simple: AI will not replace highly skilled automotive professionals, but it will absolutely enhance the shops that learn how to use it effectively. From improving efficiency and communication to elevating the image of professionalism, AI offers tremendous advantages for modern repair businesses. However, Carm and Chris emphasize one critical principle throughout the conversation: trust, but verify. Just like quality control in the service bays, AI-generated information should always be reviewed carefully before being shared with customers or used to make important business decisions. Chris Cloutier, Golden Rule Auto Care, and CEO of Autoflow. Listen to Chris' other episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website: https://remarkableresults.biz/ Subscribe on YouTube: https://www.youtube.com/carmcapriotto Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Join our Insider List: https://remarkableresults.biz/insider All books mentioned on our podcasts: https://remarkableresults.biz/books Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom Special episode collections: https://remarkableresults.biz/collections Buy Me a Coffee: https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

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Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeMatt Fanslow revisits the Challenger disaster, not just as a historical tragedy, but as a case study in how standards, tolerances, and risk perception can shift over time. The common simplified story is that management ignored engineers, pushed the launch forward, and disaster followed. While that is part of the story, Matt looks at the deeper concept sociologist Diane Vaughan identified: normalization of deviance.The Challenger disaster happened 73 seconds after launch in 1986, killing all seven astronauts onboard. The failure was traced to O-rings in the solid rocket boosters that lost sealing ability in unusually cold conditions. But the broader lesson is not simply that one part failed. It is that warning signs had appeared before, yet each successful mission expanded the boundary of what NASA considered acceptable. What would have once been treated as outside tolerance gradually became normal.Matt connects this idea to the phrase, “slowly, then all at once,” often used to describe the collapse of relationships, marriages, systems, and businesses. The visible failure may seem sudden, but the conditions that made it possible usually developed over a long period of tolerated drift.From there, the discussion moves into automotive repair. Shops can experience the same pattern with ADAS calibrations, wheel torque procedures, tire repairs, safety glasses, uniforms, training expectations, and other operating standards. A procedure gets missed once. Nothing bad happens. It gets missed again. Still nothing bad happens. Eventually, the shop no longer treats the original standard as the standard at all. The absence of immediate consequences becomes false evidence that the deviation is safe.Matt uses ADAS calibration as a major example. A shop may begin by following OEM procedures after alignments or repairs, but over time, scheduling problems, delays, cost pressure, or customer pushback can lead to skipped calibrations. If no warning lights appear and no customer complains, the skipped step starts to feel acceptable. But that does not mean the risk disappeared. It may simply mean the failure has not happened yet.The episode also references tire repair liability and the John Eagle collision repair case as examples of what can happen when accepted industry habits conflict with OEM procedure. The lesson is not that every shop owner or technical specialist who drifts from procedure is malicious. The more uncomfortable lesson is that drift is natural. That is exactly why it has to be recognized and managed.Matt closes by encouraging listeners to look around their own shops and ask where tolerance has expanded without conscious approval. Are torque procedures still being followed? Are retorques still being performed? Are safety practices still enforced? Is training still treated as essential? Are customer-facing and liability-related procedures being maintained, or have they quietly become optional?Key ThemesNormalization of deviance: The gradual process where unacceptable practices become accepted because nothing bad happens immediately.Challenger as a system failure: The O-ring failed physically, but the larger failure involved shifting standards, repeated warning signs, and expanded tolerance.“Slowly, then all at once” Major failures often appear sudden, but the underlying drift usually develops over time.Automotive examples: ADAS calibrations, tire repairs, torque sticks, wheel retorques, safety glasses, uniforms, training, and shop SOPs can all become vulnerable to tolerance drift.OEM procedures and liability: The episode reinforces the importance of following documented procedures, especially where safety, liability, and driver-assistance systems are involved.Not always malicious: Deviance can become normalized without anyone consciously deciding to take a major risk.Memorable Ideas“What would have failed in 1981 passes in 1986.”“The tolerance for acceptability expanded.”“It happened slowly and then all at once.”“It's not a problem until it is, and then it's a big problem.”“The absence of consequences is not the same thing as proof of safety.”Listener TakeawayEvery shop has standards that were created for a reason. Some protect quality. Some protect the customer. Some protect the business. Some protect people's lives. The danger is that those standards can erode so gradually that no one notices until the failure is already public, expensive, or irreversible.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

In this open discussion episode, host Jen Van Horn leads a conversation about unplugging from screens, summer hobbies, and creative projects that get you off the computer.This episode covers:Boulder Startup Week recap: Highlights from the AI-heavy conference, an unexpected standout workshop using LEGO to surface abstract ideas, and why networking leads from startup events tend to pay off on a longer timeline than you'd expect.Explaining motion design to non-designers: Why pitching at conferences and local meetups sharpens how you describe your work in ways your website never will.Automation as a way off the screen: How vibe coding and AI tools can actually free up time for hiking and other things—and the trap of getting pulled back in to build "just one more" automation.Tactile creative projects for summer: Laser cutters, zoetropes, flip books, stop-motion experiments, and physical design work that keeps the creative muscles moving without a monitor.In-camera experimentation over Photoshop: Playing with prisms, plexiglass, LED wands, and actual cameras to make weird abstract imagery and try unfamiliar genres.Rituals that reset the brain: A grab bag of what the team actually does to unplug—biking, hammocks, gardening, running programs, and small bookend habits that separate work from life.Visiting Colorado pre-camp: Recommendations for anyone arriving early for Camp Mograph, plus a heads-up about altitude.Upcoming Events/Schedule:**Monday Meeting is moving to a monthly format—every second Monday going forward!Next podcast: Open Discussion on June 8thGame Night: Wednesday, May 27thJoin the Discord for announcements, office hours, and topic suggestionsVisit MondayMeeting.org for this episode and other conversations from the motion design community!SHOW NOTES:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Monday Meeting Patreon⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Monday Meeting Discord⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MondayMeeting LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MondayMeeting Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MondayMeeting Bluesky⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MondayMeeting Newsletter

Thanks to our Partners, Shop Boss and AppFueledLet's be real, nothing feels better than when your marketing is firing on all cylinders. Phones ringing, bays full, your team moving fast. And then… it just stops.No warning. No clear reason. Same budget, same ads, same strategy but the results? Gone.In this episode, Kim Walker breaks down exactly why that happens and, more importantly, what to do about it. She walks through the real lifecycle of marketing, from the early wins of launch, to the momentum of growth, to the frustrating plateau, and eventually the decline that catches most shop owners off guard.But here's the kicker… It's not bad luck. It's predictable.You'll hear the common mistakes shop owners make (like pulling budgets too early or chasing shiny new tactics), what's actually happening behind the scenes with platforms like Google and customer behavior, and how smart shops stay ahead by making data-driven decisions instead of emotional ones.If you've ever said, “Our marketing just stopped working,” this is one you need to hear.Hit play now and learn how to stay ahead of the curve instead of constantly playing catch-up.Show Notes with TimestampsIntroduction: Why Your Marketing Stops Working (00:00:10) Kim Walker introduces the episode's topic: why marketing campaigns that initially work well eventually stop being effective over time.The Marketing Life Cycle (00:01:16) Marketing has a life cycle just like anything else. Understanding it helps you avoid panic and make timely adjustments.Phase 1: The Launch (00:02:08) The exciting first phase of a marketing campaign, characterized by early wins, low competition, and the joy of newness.Phase 2: The Growth (00:02:48) The phase where marketing efforts become consistent, momentum builds, phones ring, and results are strong and steady.Phase 3: The Plateau (00:03:32) Growth begins to slow down. Things feel steady, but the initial momentum has noticeably decreased, leaving you wondering why.Phase 4: The Decline (00:04:43) Results are dropping while costs are rising. Ad fatigue sets in, and competitors may be catching up.Common Mistakes Shop Owners Make (00:05:42) Discussing common errors like the "set it and forget it" mindset, pulling budgets too early, and blaming channels.Chasing Shiny Objects (00:08:35) Warning against pursuing new marketing trends without first fixing foundational issues in your existing strategy and ensuring they are solid.External Factors Affecting Marketing (00:11:44) Discussing external influences like new competitors entering the market, the rising cost of ads, and shifts in customer behavior.Algorithm Changes (00:15:12) Platforms like Google and Facebook constantly change their algorithms, which can suddenly impact your marketing campaign's performance and results.Is Your Brand Stale? (00:16:32) Considering the possibility that a brand may need a refresh over time, which could be a slow-building reason for decline.What Smart Shops Do Differently (00:17:42) Smart shops regularly refresh creative and messaging, layer strategies, and track trends instead of reacting based on emotions.The Importance of a Long-Term Mindset (00:22:02) Successful marketing requires a long-term mindset with annual and quarterly plans, not just jumping from campaign to campaign.Closing and Call to Action (00:22:56) Kim encourages listeners to send feedback, ideas, and questions, and asks for reviews on their favorite podcast app.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramGet The Ultimate Guide to Auto Repair Shop Marketing BookEmail Us Podcast Questions or TopicsLagniappe (Books, Links, Other Podcasts, etc)Walker's Hierarchy of Marketing NeedsThanks to our Partners, Shop Boss and AppFueledThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Open Discussion!

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In this fast-paced episode, shop owner and founder of the Automotive Management Network, Tom Ham, breaks down 15 major industry headlines in just 30 minutes, offering insight into the rapid changes reshaping automotive service, technology, and consumer behavior. From artificial intelligence and electric vehicles to rising car ownership costs and the exploding demand for automotive repair, this conversation connects today's news with what it means for shop owners, technicians, and the future of the industry. Along the way, Ham also shares several quirky and entertaining stories making waves across the automotive world. What You'll Learn Why major tech companies are investing heavily in AI and what that could mean for jobs, pricing, and the future workforceHow rising vehicle prices and soaring monthly payments are changing consumer behaviorWhy maintaining and repairing existing vehicles is becoming a smarter financial decision for driversHow the average age of vehicles on the road is creating unprecedented growth opportunities for auto repair shopsWhy automotive specialists and skilled trades are becoming some of the most valuable careers in the economyWhat slowing EV sales mean for automakers and the growing demand for EV-trained techniciansHow repair shops can benefit from changing economic trends, including larger tax refunds and deferred maintenanceFun and unusual industry stories, including remote-controlled vehicle heaters, backup camera cleaning devices, and vintage vehicle restoration programs The automotive industry is entering one of the most profitable and transformative periods in its history. While technology, AI, and shifting consumer habits continue to disrupt traditional industries, the need for skilled automotive professionals is only increasing. As vehicles stay on the road longer and repair demand rises, shops that adapt, invest in training, and embrace emerging opportunities will be positioned for long-term success. Tom Ham, Automotive Management Network. Tom's previous episodes HERE. Running a shop is a never-ending cycle of preventing problems and looking for solutions. Automotive Management Network is a 15,000+ member Website full of high-value documents, resources, and tips. Being a member gives you quick access to all the information you need to run a smooth, profitable shop. https://www.automotivemanagementnetwork.com/ https://laborratetracker.com/ Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcastwith Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitzwith Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communicationwith Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.https://craigoneill.captivate.fm ...

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeIn this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow tells the story of a modified 1994 Corvette that came in with a hesitation, backfire, and cut-out concern under light-load highway driving. The vehicle had already been looked at elsewhere, and the customer believed the problem was inside the PCM. What sounded at first like a computer problem eventually turned into a lesson in secondary ignition leakage, diagnostic assumptions, customer expectations, and the danger of two people using the same words to mean very different things.The episode starts with the question, “Can you test my computer?” Matt interpreted that as a request to diagnose why the vehicle was not running correctly. The customer meant something much more literal: open the PCM, test it on a bench, and determine what had failed inside the module. That misunderstanding created real tension once Matt found evidence pointing away from the computer and toward the ignition system.Technically, the case had plenty of reasons to look complicated. The Corvette was a 1994 OBD-I vehicle with an OBD-II-style connector, an aftermarket tune, a DTC 42 related to electronic spark timing, and an OptiSpark distributor system. Matt considered scan-tool access, PCM powers and grounds, tune corruption, OptiSpark signals, and even inspected the PCM itself. But the actual fix was far more ordinary: spark plugs and plug wires. A light mist of water exposed secondary ignition leakage, with arcing visible around the plug wires and spark plug area.The larger point of the story is not just that simple failures can hide behind complicated symptoms. It is that assumptions can create their own problems. The customer had one expectation. The shop had another. Nobody was necessarily acting in bad faith, but the mismatch still led to frustration, anger, and a near breakdown in trust. Matt reflects on how one better question at the beginning, “What do you mean when you say test the computer?” could have changed the entire interaction.Topics DiscussedDiagnosing a modified 1994 CorvetteOBD-I vehicles with OBD-II-style connectorsDTC 42 and electronic spark timingOptiSpark diagnostic considerationsAftermarket tuning and corrupt tune concernsPCM inspection and module-level testing limitationsSecondary ignition leakageSpark plug and plug wire failuresHow modified vehicles can bias diagnostic thinkingWhy customer language needs clarificationThe difference between testing a system and testing a moduleManaging expectations before diagnostic work beginsHonest misunderstandings between shops and customersKey Takeaways“Can you test my computer?” may mean very different things depending on who is asking.A vehicle that looks complicated can still have a basic failure.Modified vehicles can make it harder to avoid diagnostic bias.Customer frustration is not always about the repair itself. Sometimes it is about expectations that were never clarified.Asking one more question up front can prevent a major communication problem later.Not every misunderstanding needs a villain. Sometimes both sides are operating from different definitions.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

In this open discussion episode, host Jen Van Horn facilitates a conversation about AI systems, workflow automation, and the evolving role of motion designers as creative technologists.**ATTN! Show Format Update: Monday Meeting is moving to once-a-month scheduled open discussions (second Monday of each month), with additional guest episodes announced as they come together. Off-Mondays will feature open office hours on the Discord, with more focus on game nights, workshops, and community engagement across Discord and social media. A new topics channel is live on the Discord server for episode ideas and guest suggestions.This episode covers:AI as operations supercharger, not generative art: The most valuable AI use cases for small studios and freelancers aren't generative imagery—they're automating the operational tasks that drain mental load and free up creative energy.Building agents like employees: Framing each automation as a specific role (producer, biz dev, social media manager) keeps things tactical and prevents the "system after system" trap that plagues early adopters.Motion designers are uniquely positioned: Sitting at the intersection of creative and technical, motion designers are well-suited to ride the current automation wave across industries—reminiscent of the pre-standardized motion design era.Vibe coding as a legitimate skill: Real examples shared of building MVPs, custom plugins, and proprietary tools (cloud generators via GLSL, render queues) born from specific production needs that became sellable products.The democratization opportunity: If artists don't inject their voices and processes into the AI ecosystem, the path of least resistance for the next generation will shape tools and recommendations away from craft.Energy, ethics, and legitimate concerns: Discussion of environmental impact, IP/rights issues, and the optimization pressure driving genuine efficiency gains—though guardrails and legislation remain urgent.Choosing your lane: Participation isn't mandatory. Artists keeping traditional workflows become the specialists others hire—collaboration across approaches is the path forward, not forced adoption.Upcoming Schedule:Next week: Another open discussion episode (hosts TBD)Going forward: Open Discussion episodes scheduled for the second Monday of each monthOff-Mondays: Open office hours on the DiscordVisit MondayMeeting.org for this episode and other conversations from the motion design community!SHOW NOTES:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Monday Meeting Patreon⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Monday Meeting Discord⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MondayMeeting LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MondayMeeting Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MondayMeeting Bluesky⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MondayMeeting NewsletterMark Cernosia's Systems PDF

Thanks to our Partners, Shop Boss and AppFueledMost shop owners are out here making big decisions based on gut feelings, a few loud customer opinions, or whatever seems like a good idea in the moment.And sometimes that works… but a lot of times, it doesn't.What if you had a way to pressure test your ideas before rolling them out?What if you could hear directly from the people you actually want more of… your best clients… and even the ones who are not afraid to tell you the truth?That's exactly what this episode dives into.Kim Walker breaks down how a customer advisory panel can become one of the most powerful tools in your shop. Not just for marketing, but for smarter decision making, better services, and avoiding costly mistakes before they happen.She's not talking theory here. This is pulled straight from real world experience, both inside an auto repair shop and at Shop Marketing Pros, where these panels have literally stopped bad ideas in their tracks.If you've ever wondered what your customers are really thinking… or wished you had a sounding board before making your next big move… this is one you don't want to skip.

Open Discussion!

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Dan Vance, CEO of Shop Dog Marketing, challenges how auto repair shops think about marketing in today's AI-driven world. The conversation goes beyond websites and SEO, exploring how real marketing lives in every customer interaction and how tools like ChatGPT and Google AI Overview can become powerful strategic partners. What You'll Learn Marketing Is Bigger Than Digital Tactics: Most shops mistake marketing for SEO, ads, or websites. Dan reframes marketing as theentire customer experience,from the way a repair is explained to how a customer feels in your waiting room. The shops that win combine smart digital strategy with authentic human connection.Why “Precious Moments” Builds Powerful Brands: Small, meaningful experiences, like a child choosing a toy or a team member giving back to the community, create emotional anchors. Capturing and sharing these moments builds trust and a brand that customers remember and talk about.How E-E-A-T Drives Visibility and Growth: Search engines prioritize Experience, Expertise, Authority, and Trust. Shops that intentionally showcase these qualities can outperform larger competitors. Long-term credibility matters more than short-term ad spend.Using AI as Your Strategic Thinking Partner: AI isn't just a tool; it's a collaborator. Dan shares practical ways shops can use it: Identify dealership weaknesses through review analysis and position your shop as the better alternative. Understand your shop's real online reputation, both strengths and blind spots. Improve hiring by comparing candidates to your top performers and analyzing interview traits. Stop thinking of marketing as something you do and start seeing it as something you are. When you combine authentic customer experiences with the strategic power of AI, you don't just compete, you create momentum that builds trust, visibility, and long-term growth. When Customers Ask AI First: What Shop Owners Need to Know [RR 1071]: https://remarkableresults.biz/remarkable-results-radio-podcast/e1071/  Dan Vance, Shop Dog Marketing.com Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcastwith Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitzwith Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communicationwith Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.https://craigoneill.captivate.fm

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

Open Discussion!

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeIn this wide-ranging "mailbag" style episode, Matt Fanslow dives into a mix of technical, professional, and lifestyle questions from listeners. The conversation moves from the intimidating complexity of quantum physics and why it makes discussing "basic" electricity difficult, to practical advice on commercial versus consumer lawn equipment. Matt also tackles the controversial topic of flat-rate pay plans and the importance of ethical systems in the shop, before wrapping up with some lighter notes on AI, mental health resources, and a controversial "Mount Rushmore" of musical bands.Key Topics and Highlights1. The Struggle with "Basic" Electricity & Quantum PhysicsMatt addresses why he often avoids "fundamental" electricity discussions. He argues that what we call "fundamentals" are often inaccurate "gimmicks."The Reality of Particles: Particles aren't just little spheres; they are perturbations of quantum fields.The Double Slit Experiment: Matt explains the particle wave duality and how electrons create an interference pattern rather than simple columns.Applicability vs. Truth: While "water analogies" work 99% of the time for fixing taillights, they fail to explain phenomena like inductive misfire or signal ringing. Matt wrestles with balancing "useful" information with the complex truth.2. The Great Lawnmower Debate: Buy Once, Cry OnceResponding to listener interest, Matt breaks down the difference between consumer and commercial mowing equipment.Cut Quality: Commercial mowers (Toro, Exmark, Scag) have higher blade tip speeds and better lift, resulting in a cleaner cut and natural striping.Hydrostatics & Power: The ability to handle inclines and zero-turn response time is significantly better in commercial units.The "Real" Answer: Dealer Support. Buy the brand that has a high-quality, reliable dealer nearby for parts and service.3. Flat Rate: Ethical Systems vs. GamificationMatt shares his perspective on flat-rate pay plans, echoing the sentiment that "it depends."Game Theory: Pay plans set the rules of a "game." If the system (parts ordering, dispatching, management) is broken, employees will view the game as "negative sum" and either quit or try to break it.Fairness: It isn't about the specific plan; it's about whether the staff deems the system fair and ethical.Profit Sharing: Matt discusses the success of his shop's hybrid model: a strong base salary supplemented by profit sharing.4. Rapid Fire: AI, Mental Health, and MusicArtificial Intelligence: Matt clarifies that LLMs (Large Language Models) like ChatGPT and Gemini are essentially "predictive text on steroids." He doesn't fear for automotive jobs but sees them as evolving tools.Mental Health: A shout-out to Margaret Light and her work at Equilibrium Therapy, emphasizing the need for better communication and counseling within shop environments.The Mount Rushmore of Bands: Matt puts his neck on the line with his top four most influential bands:The Beatles (The Blueprint)Black Sabbath (Founders of Heavy Metal)The Temptations (Motown/Soul Influence)Run-DMC (The Bridge for Hip-Hop)Mentioned in this EpisodeSponsors: Pico Technology, Autel, and Independent Wrench Jobs.Resources: Margaret Light (Equilibrium Therapy), John Riggle, Sean Tipping, and Tommy Oliva.Connect: Email Matt at Mattfanslowpodcast@gmail.com or find him on Facebook Messenger.What does your "Mount Rushmore of Bands" look like? Does it lean more toward the foundations of a genre or the bands that achieved the most commercial success?Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

In this episode, Pastor Matthew sits down with Brendan Malone. He is a regular on NZ Radio, an anti-abortion advocate, cultural commentator, and Director of LifeNetNZ They talk about matters pertaining to Roman Catholic and Christian doctrine and if they are one and the same or different and why that matters or not. Enjoy! Brendan is the host of The Dispatches podcast. Connect with us online:Instagram: ⁠⁠⁠https://www.instagram.com/nolastingcitypodcast/⁠⁠⁠X: ⁠⁠⁠https://twitter.com/NoLastingCity⁠⁠⁠Riverbend Bible Church:Website: ⁠⁠⁠https://riverbend.org.nz/⁠⁠⁠Facebook: ⁠⁠⁠https://www.facebook.com/riverbendbiblechurch⁠⁠⁠YouTube: ⁠⁠⁠https://www.youtube.com/channel/UC44ExRsNfY34G-U2vA34XuA

Thanks to our Partners, Shop Boss and AppFueledLeadership isn't always about learning how to manage other people. Sometimes it's about getting uncomfortable enough to finally lead yourself.In this episode, Brian talks with J.R. Portman about his experience at Bold Advanced Leadership, a training that pushed him physically, mentally, and emotionally. They talk about enthusiasm, honesty, trust, getting over the fear of looking foolish, and how those lessons apply just as much at home as they do inside the business.If you own an auto repair shop and you're trying to grow as a leader, this is one you'll want to hear.Listen now and go fill those bays.Show Notes with TimestampsIntroduction to Bold Advanced Leadership (00:01:04) J.R. Portman introduces the leadership training event, describing it as "Navy SEAL training for emotional leadership" focused on individual growth.Discovering the Training (00:02:09) J.R. explains how he heard about the event from a peer at a coaching group for marketing agency owners.The Value of Peer Recommendations (00:03:54) The speakers discuss the power of recommendations from trusted peers in similar professional roles over traditional advertising.The "Fight Club" Mystique (00:05:15) J.R. describes the intentionally vague and cryptic nature of the event, which adds to its mystique and shared experience.An Intense, Immersive Experience (00:06:16) The training is described as an intense, sleepaway camp-like experience that bonds participants through shared trials and breaks normal routines.Expectations vs. Reality (00:08:02) J.R. shares his initial expectations, like doing a trust fall, and how the intensity and methodology pushed him beyond comfort.Learning Personal Limits (00:09:05) The training challenged J.R.'s comfort zones, particularly in public speaking, forcing him to unlearn control and embrace emotional expression.The Breakdown and Rebuilding Process (00:10:30) The event intentionally broke participants down to rebuild them, using intimate group settings and intense, personal leadership exercises.Applying Leadership Skills to Real-Life Situations (00:14:42) J.R. discusses how the training helps manage healthy conflict and emotional situations, like those in a leadership team meeting.Main Takeaway: Living with Enthusiasm (00:16:42) J.R.'s biggest takeaway was the permission to live more enthusiastically and bring more energy to his professional and personal life.Balancing Business and Personal Growth (00:18:33) The discussion highlights how the training's lessons apply equally to business leadership and personal life, such as being a parent.Who Should Attend This Training? (00:20:14) The ideal attendee is someone actively seeking personal growth and willing to be pushed, not someone forced to be there.The Power of Positive Self-Talk (00:21:55) An exercise demonstrated the physical power of positive self-talk ("I can") versus negative self-talk ("I can't").Second Takeaway: The Importance of Honesty (00:23:29) Another key lesson was being more direct and honest with people, and the value of genuinely getting to know team members.The Value of Getting Uncomfortable (00:26:24) J.R. explains how being forced out of his comfort zone and facing the fear of failure was a powerful lesson.Final Advice for Listeners (00:28:50) J.R. advises listeners to act quickly on growth opportunities and intentionally seek out experiences that challenge and upset their norms.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramGet The Ultimate Guide to Auto Repair Shop Marketing BookEmail Us Podcast Questions or Topics Lagniappe (Books, Links, Other Podcasts, etc)Bold Advanced Leadership by Driven LeadershipSeven Figure AgencyThe 21 Irrefutable Laws of Leadership by John MaxwellThe Great CEO WithinThanks to our Partners, Shop Boss and AppFueledThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Recorded live at the TST Big Event 2026, host Carm Capriotto sits down with Andrew Fischer, shop manager at Cergizan's Auto and Truck Repair in Northwest Indiana, and an industry trainer. Andrew shares his disciplined, process-driven approach to diagnostics, his passion for technician development, and why shop culture plays a defining role in long-term success. From daily habits to big-picture philosophy, this conversation is a roadmap for building more confident, capable technicians. What You'll Learn: Why committing to at least 40 hours of continuous education each year can dramatically reduce comebacks and improve shop performanceHow to build learning into daily routines: whether through short practice sessions, webinars, or online training resourcesThe power of Standard Operating Procedures (SOPs) and why “going rogue” in diagnostics leads to inefficiencyHow Andrew's “detective mind mapping” technique helps technicians visually organize problems and accelerate accurate diagnosesWhy revisiting foundational knowledge is critical and how ego often prevents technicians from mastering the basicsHow embracing failure strengthens diagnostic ability and builds real-world expertiseThe importance of capturing and studying “known good” vehicle data to improve accuracy on future repairs Great diagnostics is about discipline, process, and constant learning. Shops that invest in their people, reinforce foundational skills, and create a culture where failure fuels growth will not only solve problems faster but build stronger, more resilient teams. TST Big Event: https://tstseminars.org/ Andrew Fischer, Cergizan's Auto and Truck Repair, Burns Harbor, IN. Fischer Automotive Consulting and Training Services: factsautomotive@gmail.com Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcastwith Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitzwith Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communicationwith Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.https://craigoneill.captivate.fm

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode In this episode, host Carm Capriotto sits down with Larry and Kara Rose of Larry's Automotive in Newburgh, Indiana, to celebrate their recognition as the NAPA 2025 Auto Care Center of the Year. Their story is more than an award; it's a roadmap for building a sustainable, family-driven business through discipline, culture, and long-term vision. What You'll Learn How Larry turned a driveway side hustle into a scalable businessWhy Kara's systems and structure were key to growthA clear, intentional plan for family successionHow strong culture outweighs individual talentThe impact of daily training and continuous learningWhy service advisors are critical to customer trustGrowth strategies like “dealer alternative” positioning and coaching Building a lasting shop requires more than technical skill; it takes structure, culture, and a long-term vision for people and growth. Larry and Kara Rose, Larry's Automotive, Newburgh, IN Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI's integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You're probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/

Psychiatric medication is often one of the most misunderstood and emotionally charged aspects of mental health treatment, particularly when it involves children, adolescents, and eating disorders. In this insightful episode, host Dr. Cristina Castagnini sits down with Dr. Peyman Tashkandi, a double board-certified psychiatrist, to demystify the role of medication in the recovery process. Dr. Tashkandi explains his human-centered approach to psychiatry, moving beyond "one-size-fits-all" prescriptions to look at the complex biosocial factors that influence a patient's health. Whether you are a parent fearful of the long-term effects of medication on a developing brain or an individual struggling with the medical complexities of an eating disorder, this conversation provides a grounded, expert perspective on why treatment must be comprehensive, collaborative, and deeply compassionate. SHOW NOTES: Click here Follow me on Instagram @behind_the_bite_podcast Visit the website: www.behindthebitepodcast.com   Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Psychiatric medication is often one of the most misunderstood and emotionally charged aspects of mental health treatment, particularly when it involves children, adolescents, and eating disorders. In this insightful episode, host Dr. Cristina Castagnini sits down with Dr. Peyman Tashkandi, a double board-certified psychiatrist, to demystify the role of medication in the recovery process. Dr. Tashkandi explains his human-centered approach to psychiatry, moving beyond "one-size-fits-all" prescriptions to look at the complex biosocial factors that influence a patient's health. Whether you are a parent fearful of the long-term effects of medication on a developing brain or an individual struggling with the medical complexities of an eating disorder, this conversation provides a grounded, expert perspective on why treatment must be comprehensive, collaborative, and deeply compassionate. SHOW NOTES: Click here Follow me on Instagram @behind_the_bite_podcast Visit the website: www.behindthebitepodcast.com   Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Thanks to our Partners, Pico Technology, Autel, and Independent Wrench JobsWatch Full Video EpisodeIn this episode, Matt Fanslow starts in an unexpected place, music, vocal styles, and Smashing Pumpkins, before using a series of stories from the music and sports worlds to make a bigger point about mentorship. The central idea is simple but important: mentorship has to come from both directions. Experienced people need to step in and offer guidance, and younger people need to be willing to ask questions and listen.Using examples involving Billy Corgan, Ryan Leaf, and Charles Barkley, Matt explores how young people often make costly decisions not because they are reckless or foolish, but because nobody pulled them aside and explained the long-term consequences. From contracts and money management to discipline and preparation, the lesson is that hindsight may be 20/20, but it is far better to learn from someone else's mistakes before they become your own.Matt then brings the conversation back to the automotive repair world, where the same pattern shows up all the time. New people entering the field are often hit with student debt, pressure to buy expensive toolboxes and tools, and unrealistic expectations about how easy the work should feel. Rather than watching them stumble into avoidable financial mistakes, seasoned professionals, shop owners, and managers should step in, offer guidance, and help reduce unnecessary burdens. Whether it is tools, training, or simply helping someone think more clearly about their next step, good mentoring can change the trajectory of a career.In this episode:Why mentorship matters more than most people realizeThe Billy Corgan / Smashing Pumpkins story and the cost of not having guidanceRyan Leaf, Peyton Manning, and how early choices can shape an entire careerCharles Barkley, Dr. J, and Moses Malone as an example of mentorship done rightThe direct parallel between pro sports, music, and the automotive industryWhy young specialists can get buried in debt before they ever gain tractionThe problem with pushing new people toward expensive tool truck purchasesHow shops can better support newer hires with tools, training, and realistic expectationsWhy learning from someone else's mistakes is often better than learning from your ownValuable training and learning resources for developing specialistsKey Takeaway:If the industry wants more capable, successful technical and mechanical specialists, it cannot just complain about shortages and washout rates. It has to do a better job of mentoring, advising, and protecting newer people from avoidable mistakes.Resources Mentioned:Scanner Danner PremiumAutel training videos and user-created contentPico Technology training videos and user-created contentAESwave resourcesDiagnostic NetworkFacebook groups with strong technical communitiesThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comThanks to our Partner, Independent Wrench JobsIndependent Wrench Jobs is a new, tech-only community to help you find better independent shops—fair dispatch, steady work, real leadership. No games.Built by Technician Find—serving the industry since 2017. Join free at IndependentWrenchJobs.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In this episode, Carm Capriotto talks with Lola Schmidt, co-owner of Schmidt's Auto Care, about how shops can rise above the “ordinary” perception of auto repair through intentional event planning, meaningful community engagement, and a fully integrated branding strategy. Key Topic Points Make the Shop an Experience: Auto repair isn't naturally exciting, so shops must create memorable, in-person experiences that bring customers into the bays and build real connections.Community Events That Matter: Hosting hands-on events, like Girl Scout badge workshops and “Tiny Tech” days, creates lasting impressions and builds trust far beyond what social media can achieve.Differentiate with Purpose: Identify what makes your shop unique (4-day workweek, curbside service, in-house specialties, team talents) and turn those into consistent marketing stories.Branding is Everything: From clean visuals and a great-smelling shop to honest, pressure-free service, every touchpoint contributes to a 360 brand experience.Elevate the Customer Experience: Replace cheap swag with thoughtful, useful gifts that customers actually value, creating a lasting emotional connection.Create Memorable First Impressions: A curated “unboxing” experience for new customers sets the tone and reinforces your brand from the very first visit.Respect the Customer's Time: Efficiency and convenience are key drivers of loyalty; customers will travel further for a shop that consistently delivers both. Standing out in today's automotive industry requires more than great repairs; it demands intentional experiences, clear differentiation, and a commitment to making every customer interaction memorable. Lauralee/Lola Schmidt, Schmidt Auto Care, Springboro, OH, Listen to previous episodes HERE Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomBuy Me a Coffee:https://www.buymeacoffee.com/carmSpecial episode collections:https://remarkableresults.biz/collections The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcastwith Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitzwith Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communicationwith Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.https://craigoneill.captivate.fm

In the open discussion they move between the Artemis mission, Afroman's lawsuit, precious metals, in a simulation? They enjoy the Stagg 25A and AJ Fernandez Last Call Maduro.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Recorded live at VISION 2026, host Carm Capriotto and Matt Fanslow explore how lessons from marriage counseling can improve communication in auto repair shops. The core discussion centers on Matt's article for NAPA Auto Care's Insight Magazine, “Your Shop Might Need Marriage Counseling,” and the industry's gap in soft skills. His central argument is simple: most automotive professionals were never taught effective communication or soft skills. In the past, shop culture often relied on public criticism or shame to correct mistakes. Today, that approach backfires, especially for younger technicians, who are more likely to disengage or “quietly quit” in that kind of environment. Matt proposes a different approach: applying communication techniques commonly used in therapy to everyday shop interactions. Drawing from the Gottman Institute, Matt outlines common communication pitfalls: criticism, contempt, defensiveness, and stonewalling, and how they show up daily in shop environments. Key solutions include: Validating feelings, especially with anxious customersCoaching without shame, addressing mistakes privately with supportSeeking outside perspective, using coaches or therapists to uncover blind spots Finally, both Carm and Matt challenge the stigma around seeking outside help. They encourage shop leaders to work with coaches, counselors, or therapists to uncover blind spots and improve their leadership approach. Far from being a weakness, asking for help is framed as a sign of strength and self-awareness. The goal isn't to turn shops into therapy sessions; it's to make small, intentional changes in how people communicate every day. The payoff? Fewer emotional blowups, stronger team culture, and customers who feel safe, heard, and respected. Download Matt Fanslow's Full Article: https://remarkableresults.biz/download/45724/?tmstv=1775829579 VISION Hi-Tech Training and Expo: https://visionkc.com/ Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast: https://mattfanslow.captivate.fm/ Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: - Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ - Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters - Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 - Subscribe on YouTube: https://www.youtube.com/carmcapriotto - Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ - Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ - Visit the Website: https://remarkableresults.biz/ - Join our Insider List: https://remarkableresults.biz/insider - All books mentioned on our podcasts: https://remarkableresults.biz/books - Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom - Buy Me a Coffee: https://www.buymeacoffee.com/carm - Special episode collections: https://remarkableresults.biz/collections - The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ - Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ - Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ - Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ - The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ - The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ - Speak Up! Effective Communication with Craig O'Neill:...

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In this episode of Coffee with Carm and a Coach, host Carm Capriotto sits down with Greg Bunch, business coach and Founder at Transformers Institute and owner of Aspen Auto Clinic, to unpack the mindset barriers that quietly limit leadership and growth in auto repair. At the center of the conversation is the “monster” voice that is wired for survival, not success. While it once kept us safe, today it often holds leaders and advisors back from difficult but necessary actions: addressing underperformance, having honest conversations, or confidently recommending needed work. Left unchecked, that fear can cost shops hundreds of thousands, even millions, in missed opportunities. Greg shares five foundational pillars for effective leadership: Wisdom: Surrounding yourself with the right voices and guidanceKnowledge: Understanding your numbers and facts without emotionUnderstanding: Knowing what those numbers actually mean in your businessDiligence: Doing what needs to be done, even when it's uncomfortableRight Choices: Staying aligned with your values, no matter the pressure Together, Carm and Greg explore how business is ultimately an emotional math problem, a constant balance between data-driven decisions and the human side of leadership. They also challenge listeners to become perpetual students, actively seek honest feedback, and confront the habits that hold them back. The episode wraps with a powerful reminder: long-term success comes from “slow dimes,” not “fast nickels.” Doing the job right, every time, builds trust, safety, and sustainable profitability. Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg's previous episodes HERE. https://transformersinstitute.com/ Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: - Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ - Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters - Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 - Subscribe on YouTube: https://www.youtube.com/carmcapriotto - Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ - Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ - Visit the Website: https://remarkableresults.biz/ - Join our Insider List: https://remarkableresults.biz/insider - All books mentioned on our podcasts: https://remarkableresults.biz/books - Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom - Buy Me a Coffee: https://www.buymeacoffee.com/carm - Special episode collections: https://remarkableresults.biz/collections - The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ - Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ - Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ - Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ - The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ - The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ - Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm