Podcasts about dtcs

Thanks to our Partner, NAPA Autotech TrainingKey Points & Takeaways:The Problem:A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.No functionality in either system post-repair.Initial Diagnosis:Verified the concern (instrument cluster lit up with warnings).Used an aftermarket scan tool (Snap-on Ultra) and found:ADAS control module had multiple DTCs for open/short circuits on all radar sensors.Parking aid module had similar codes for ultrasonic sensors.Vehicle was hit in the passenger rear, leading to replacement of the bumper, harness, and rear hatch.Suspected Causes:Blown fuse (common culprit for multiple system failures).Crushed/damaged wiring harness (common after collisions).Module failure due to impact.Testing & Findings:Checked power and ground at the ADAS module—all good.Inspected wiring harness for damage (no visible issues).Critical Clue: Wire colors didn't match the schematic.Initially dismissed as a common schematic error.Later realized the entire harness was installed backward (left/right sides flipped).The Fix:Flipped the harness and radar modules to their correct positions.All codes cleared except two for the blind spot radars—turned out they were also swapped.After correction, all systems worked perfectly.Lessons Learned:Don't get stuck in a diagnostic rabbit hole. Good techs pivot when clues don't add up.Man-made problems can be the trickiest. Always verify previous work (especially after collisions).Wire color discrepancies matter. Even if schematics are often wrong, they can reveal bigger issues."Slow down to speed up." Rushing leads to wasted time; methodical checks save hours.Final Thoughts:Awareness is key. Catch yourself when fixating on one theory.Experience can work against you. Stay open to new clues, even if they conflict with past patterns.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Thanks to our Partner, NAPA Autotech TrainingKey Points & Takeaways:The Problem:A 2023 Jeep Grand Cherokee (collision repair) came in with blind spot warning and parking aid malfunction lights on.No functionality in either system post-repair.Initial Diagnosis:Verified the concern (instrument cluster lit up with warnings).Used an aftermarket scan tool (Snap-on Ultra) and found:ADAS control module had multiple DTCs for open/short circuits on all radar sensors.Parking aid module had similar codes for ultrasonic sensors.Vehicle was hit in the passenger rear, leading to replacement of the bumper, harness, and rear hatch.Suspected Causes:Blown fuse (common culprit for multiple system failures).Crushed/damaged wiring harness (common after collisions).Module failure due to impact.Testing & Findings:Checked power and ground at the ADAS module—all good.Inspected wiring harness for damage (no visible issues).Critical Clue: Wire colors didn't match the schematic.Initially dismissed as a common schematic error.Later realized the entire harness was installed backward (left/right sides flipped).The Fix:Flipped the harness and radar modules to their correct positions.All codes cleared except two for the blind spot radars—turned out they were also swapped.After correction, all systems worked perfectly.Lessons Learned:Don't get stuck in a diagnostic rabbit hole. Good techs pivot when clues don't add up.Man-made problems can be the trickiest. Always verify previous work (especially after collisions).Wire color discrepancies matter. Even if schematics are often wrong, they can reveal bigger issues."Slow down to speed up." Rushing leads to wasted time; methodical checks save hours.Final Thoughts:Awareness is key. Catch yourself when fixating on one theory.Experience can work against you. Stay open to new clues, even if they conflict with past patterns.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and SpotifyThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

In the wine industry, it is difficult to plant to demand. At the time of this recording in December 2024, the industry finds itself in a state of oversupply. Audra Cooper Director of Grape Brokerage and Eddie Urman, Central Coast Grape Broker at Turrentine Brokerage discuss the challenges ag faces from a lighter crop to regulatory restrictions to inflation. To remain viable, they stress the importance of farming a quality product that can be made into good wine and sold profitably to continue to support all aspects of the industry. Resources:         185: Why You Need to Talk About Sustainability 221: Future Proof Your Wine Business with Omnichannel Communication Turrentine Brokerage Turrentine Brokerage - Newsletter United States Department of Agriculture Grape Cruse Report Vineyard Team Programs: Juan Nevarez Memorial Scholarship - Donate SIP Certified – Show your care for the people and planet   Sustainable Ag Expo – The premiere winegrowing event of the year Vineyard Team – Become a Member Get More Subscribe wherever you listen so you never miss an episode on the latest science and research with the Sustainable Winegrowing Podcast. Since 1994, Vineyard Team has been your resource for workshops and field demonstrations, research, and events dedicated to the stewardship of our natural resources. Learn more at www.vineyardteam.org.   Transcript [00:00:00] Beth Vukmanic: In the wine industry, it is difficult to plant to consumer demand. At the time of this recording, in December 2024, the industry finds itself in a state of oversupply. Welcome to Sustainable Wine Growing with the Vineyard Team, where we bring you the latest in science and research for the wine industry. [00:00:23] I'm Beth Vukmanic, Executive Director at Vineyard Team. And in today's podcast, Craig Macmillan, Critical Resource Manager at Niner Wine Estates, with longtime SIP certified Vineyard and the first ever SIP certified winery, speaks with Audra Cooper, Director of Grape Brokerage, and Eddie Urman, Central Coast Grape Broker. At Turrentine Brokerage, [00:00:45] They discuss the challenges ag faced in 2024 from a lighter crop to regulatory restrictions, to inflation, to remain viable. They stress the importance of farming a quality product that could be made into good wine and sold profitably to continue to support all aspects of the industry. [00:01:04] Do you want to be more connected with the viticulture industry, but don't know where to start? Become a Vineyard Team member. Get access to the latest science based practices, experts, growers, and wine industry tools through both infield and online education so that you can grow your business. Visit vineyardteam.org To become a member today. [00:01:25] Now let's listen in. [00:01:31] Craig Macmillan: Our guests today are Audra Cooper and Eddie Urman. Audra is director of grape brokerage with Turrentine brokerage. And Eddie is a grape broker for the central coast, also with Turrentine. Thanks for being on the podcast. [00:01:42] Audra Cooper: Thank you for having us. We're excited. [00:01:44] Eddie Urman: yeah, thanks for having us, Craig. [00:01:46] Craig Macmillan: What exactly is a wine and grape brokerage? [00:01:49] Audra Cooper: It's a really fancy term for matchmaking and finding homes for supply. Whether that's through growers having fruit available and needing to sell in a specific year or finding multi year contracts, or that's bulk wine that has been made in excess or maybe a call for a winery needing to find a way of A pressure release valve. [00:02:11] Craig Macmillan: And so you match buyers with sellers, basically. [00:02:13] Audra Cooper: Exactly. [00:02:14] Craig Macmillan: On both sides of the fence. Both the wine and the grape side. Do you have specialists for the grape side? Specialists for the wine side? [00:02:21] Audra Cooper: We do. , you're talking to our newest hire on the grape side, Eddie, who's going to be focused on the Central Coast. We also have Mike Needham in the Central Valley on grapes. Christian Clare in the North Coast specializing in Napa, Sonoma, Lake, and Mendocino on grapes. And then we have three bulk wine brokers, Mark Cuneo, William Goebel, and Steve Robertson. [00:02:40] Craig Macmillan: Your world is very dependent on the marketplace. Obviously, that's what you do. You're brokers. The simple model of quote unquote the market. I think for most people is that you have a consumer who buys wine, wineries make wine, and they sell it to those people who buy it. Vineyards grow grapes up to wineries. [00:02:57] So if there's more demand from consumers, that means there's , more grapes in demand, there's more wine in demand, and there should be higher prices. Or the opposite. That's probably really oversimplified given the unique nature of the wine industry, because , it's not a widget, you know, I don't make a widget, sell it, then go, Ooh, I can make more widgets. [00:03:16] So because of the nature of the business things are on much larger timeframes, right? Audra, [00:03:23] Audra Cooper: They are. I mean, agriculture by nature is, a little bit more of a, what we call an on ramp and off ramp. There's kind of that distance from the time that something is needed versus the time it can be produced. And in the wine industry, it's really difficult to plant to demand. And oftentimes we miss the boat regards to meeting demand with our current supply needs. [00:03:44] So it's really difficult to not only predict, but figure out where consumption is going. And you talked about kind of the simplicity of it and it is true. You can kind of look at the macro market in a very simplistic way, but the reality is in particularly with California, it's very segmented. From value tier up to premium to ultra premium to luxury, and all of those different tiers have different timelines, and some of them converge at moments, depending upon whether there were oversupplied or undersupplied, . So yeah, it can get really complicated and very, very multifaceted. [00:04:18] Craig Macmillan: What's your comment on that, Eddie? [00:04:21] Eddie Urman: Well, I think Audra summed it up pretty well, but yeah, it's a very complex integration of all these things, and planting grapes oftentimes, like Audra said, we tend to overdo it. And we then tend to overdo pushing them out. And it's just kind of a cyclical thing through history where we go from undersupply to oversupply. And right now we're obviously in a pretty large state of oversupply. [00:04:44] Craig Macmillan: Over supply in terms of grapes? [00:04:46] Eddie Urman: Correct [00:04:47] Audra Cooper: and bulk wine. [00:04:48] Craig Macmillan: And bulk wine [00:04:49] what are the kinds of things that are going to lead to a market correction there? Are people going to have to pull out vines? Are they going to have to say, Well, I was planning to sell this wine for 20 bucks a gallon, now I'm going to sell it for 10. [00:05:00] What are some of the dynamics that are going to happen during this time? [00:05:04] Eddie Urman: Well, I think the third rung is consumption, right? Unfortunately the trend over the last two years is consumption is going down in general. And we don't see any signs of it at this time. That's showing it's necessarily going up. We're optimistic and hopeful that it will. And we look forward to seeing the data after the holiday season, but that rung is going to be really important. [00:05:25] The other part is still supply. So pushing vineyards. And we are seeing a lot of people push vineyards. There's no clear number yet of what's been pushed or what will be pushed, but it does seem like there's a lot of parties that will be either ceasing to farm or will be removing vineyards. [00:05:41] Craig Macmillan: This is for either of you to pick up. Are there particular segments where we're seeing this more than in others? Premium versus luxury example. [00:05:48] Audra Cooper: The removal seemed to be really heavily weighted towards the Valley specifically, more of the value tier, because that's our largest volume by far. So we see a lot of removals, particularly in the South Valley that really started to occur even before we felt really oversupplied, and then it started to move north from there, pushed into the Central Coast and even to some degree the North Coast as well. [00:06:10] So you're seeing removals throughout the state of California, and you could even argue that you've seen removals in the Pacific Northwest as well, there's been an oversupply position there, particularly in Washington, and the only two areas that we don't see that dynamic is perhaps Texas to a degree, as well as Oregon. [00:06:27] But there again, they're starting to feel oversupplied as well. They're kind of on the back end of this [00:06:31] the Central Valley is the furthest ahead. And so we may actually see a little bit of a slowdown in removals. They're coming up after the 26th vintage. However, it remains to be seen. I mean, water , constrictions and regulations are going to play a huge factor in that as well, as it will be in the central coast in the near future. [00:06:48] Craig Macmillan: Are there alternate or other crops that may go in, into place instead of grapes? [00:06:53] Audra Cooper: Unfortunately, right now, there's not a good answer for that. In the past, you'd say yes. And there were several alternative crops, particularly in the valley and the central coast, especially when you think of Santa Barbara and Monterey County. Paso Robles is in a little bit of a different position without, you know, a true crop to turn over to. But all of agriculture in California is struggling and has been really affected in the last 24 months, [00:07:16] Craig Macmillan: why the last 24 months, do you think? [00:07:18] Audra Cooper: you know, that's a good question. Part of it is kind of weather patterns in regards to some larger crops and oversupply consumers have certainly had some. Tighter budgets in a lot of respects to the economy. Inflation has played a huge role in that. When we talk about the wine industry, the wine industry is not a necessity as far as the goods. There is certainly a movement towards, you know, what they call no amount of alcohol is healthy for any individual of drinking age. So that certainly has affected our industry, but it's also affected other crops as well and other, other beverages, specifically alcohol. [00:07:53] Craig Macmillan: Eddie, in the Central Coast, what, what have you been seeing? [00:07:56] Eddie Urman: As far as vendor removals or as [00:07:57] Craig Macmillan: Yeah, as far as vineyard removals, things like that. [00:08:01] Eddie Urman: I mean, there are a large number of vineyards that are being pushed out. It's substantial both in Monterey County in Paso Robles, there's parties we're talking to that are also talking about pushing. This upcoming year and not replanting for a year or two. Some are potentially considering alternate other options where they can. But to segue on that, unfortunately it is exceedingly difficult right now to go to any other crop. Cause none of them are necessarily performing super well. [00:08:28] Craig Macmillan: Right. One thing that I'm kind of surprised by based on what you said, Audra, was that we're having the most removal in that value segment where we have the most supply. It would seem to me that if demand out there in the marketplace and folks don't have a lot of money, it seems like there'd be more demand for those value products. [00:08:48] Like, I would think that the contraction would be at the higher level, the expensive level, as opposed to the lower price level. Is there a mechanism there that I'm missing? [00:08:56] Audra Cooper: I think there's not necessarily a mechanism per se. I think there's a layer of complication there that doesn't make it a simple apples to apples position in regards to where consumers are spending their money. A lot of consumers who are brought by, you know, ultra premium to luxury, they may have not been as affected in a relative sense by the economy and inflation is someone who is perhaps playing in more of that value tier. [00:09:21] Okay. Whether it was bag in a box, larger liter, whatever it may have been, you know, that tier that's 12.99 and below had already started to see some impacts during pre immunization. And that was from 2012 until about 2020. And then it's just been really wonky since 2020 in our industry and really difficult to read the tea leaves and as far as where things were going. And I think a lot of the new plantings that we did, In 2011 through 2016 really came online in the central valley as well. So it just, it was almost a perfect storm, unfortunately, for the value tier. But that's not to say that these other tiers haven't been impacted as well, just to a lesser degree. [00:10:01] Craig Macmillan: Right, exactly. Is this also true on the bulk wine side, Audra? [00:10:04] Audra Cooper: Oh, certainly. I think anytime that you look at our industry, the bulk wine market actually leads the trend in regards to the direction we're going. So anytime we start to see multiple vintages, Or one vintage really start to increase in volume and availability in all likelihood. We're about 12 months, maybe eight behind the market with grapes. [00:10:25] So bulk will start to kind of slow down, stack up on inventory. Prices will start to drop. We'll still be doing just fine on grapes. We'll get multi year contracts. Prices are at least sustainable, if not profitable. And then suddenly we'll start to see the same trend on grapes. [00:10:39] Craig Macmillan: How many, or, and Eddie might be able to answer this for the Central Coast. How many folks on the grape side are having wines made from their grapes? Like under contract strictly for bulk. I've got a hundred tons of Sauvignon Blanc unsold. That's a lot, but unsold. I'm going to go ahead and take my chances on the bulk market. [00:11:00] Eddie Urman: you're saying Specking it. [00:11:01] So yeah, crushing it and specking it on the bulk market. Surely there are parties that did that, but I would say there is definitely a lot less parties that did that this year. In 2024 specifically. multiple reasons. One, specifically in Paso Robles, the crop was quite light which increased some late demand for some Cabernet specifically. [00:11:22] Sauvignon Blanc was one of the other varieties that was , in demand because of how light it was. Monterey in Santa Barbara County, it seems like there were parties that decided to just leave grapes on the vine. even in internal vineyards for companies that produce their own wine rather than turn it into bulk. And Audra, please add anything if you feel. [00:11:43] Audra Cooper: I think from a specific standpoint, you know, that was a great way of answering that. I think one of the things to keep in mind is I, I know that we should definitely be mindful of educating and being informative in a general sense, right? The rule of thumb when you're a grape grower and you're trying to sell fruit is if it is difficult to sell as grapes, It will typically be exponentially more difficult to sell as bulk wine. [00:12:07] And so taking that position as a way of bringing profit back , to your vineyard, nine times out of 10 is not going to work out. And that one time is technically a lightning strike and it's extraordinarily difficult to predict that [00:12:20] Craig Macmillan: So not a lot of folks wouldn't be wise to do that for a lot of folks. [00:12:23] Audra Cooper: generally. No, I mean, I think most growers, particularly independent growers do not have the wherewithal or the risk adversity to be able to play the bulk market in any significant way. Okay. Mm [00:12:37] Craig Macmillan: Well, let's talk about wineries playing the bulk market. I've got extra stuff. Now, if it's all internal, if I'm growing my own grapes and turning them into my products, it sounds like I would want to maybe leave things on the vine, or just simply not put my investment into producing those wines. Where do bulk wines come from if they're not coming from spec grower spec operations, if they're coming from wineries in particular? [00:13:01] Things that are cut out for quality, things that are cut out for volume [00:13:04] Audra Cooper: Yeah, a multitude of reasons. I mean, the wineries typically use the bulk wine market as what I had alluded to earlier, which is a pressure release valve, right? When they are short or they are long, they're looking to the bulk market, whether that's to buy or sell. Now, that's certainly not every single winery that does that. Particularly some boutique operations, or even a lot of the DTCs would prefer not to play on the bulk wine market, but at times dabble in it. [00:13:27] Another reason to go to the bulk wine market as a buyer is to start a program. If you've gotten, you know, interest from a retailer, for example, for, you know, a control label that's an easy way to research whether or not it is an economic profitable project for your winery, as well as whether or not you can actually find the varietal. And the volume needed for that project. [00:13:49] So there is a multitude of reasons for the bulk wine market to essentially exist and be utilized. But the traditional model is to sell excess on the bulk wine market to someone else who actually needs it. The challenge right now is, we hit about 29 million gallons of actively listed bulk wine for California back in April or June, and that number really didn't decrease until recently. It's the highest inventory that we'd ever seen going into harvest, and when we have those dynamics, that bulk wine market's utilization becomes a little bit, shall I say, sludgy, in the sense of, Most everyone's trying to sell they're not trying to buy. [00:14:29] Craig Macmillan: Eddie, do you have anything to add? [00:14:30] Eddie Urman: no, I think Audra summed it up pretty good. I mean, you asked, how does it end up on the bulk market? I don't think at this point, there's a ton of players that are planning to put it on the bulk market per Audra's point, but wineries are in their best faith trying to secure the amount of fruit they need to then make wine. That they have a home for IE sale, you know, some sort of sales, but as we've seen contraction in sales, unfortunately for some parties, they're forced to make decisions to put it on the bulk market. That'd be correct. Audra. [00:14:59] Audra Cooper: be a correct way of saying it. And also to have to remember, we're essentially making wine for the future when we're harvesting fruit, right and putting it in tank. And so it's really difficult to predict exactly how much 2024 someone's actually going to be able to put out on the shelf and ship. So I think that's the other element to is, by their model , what they purchased and what they received now, of course, 24 is going to be a poor example of that with how light the crop was, but in general, they're buying for what they predict to be their demand and needs [00:15:30] and in all reality, when it's bottled. Packaged and shipped out, those numbers may look dramatically different. Hence the reason why it's going to end up on the bulk market. If it in fact is already in excess. There are some negotiants that may actually in some years where they think the market's pretty good and they can be profitable, we'll go out and spec, but that kind of business model is few and far between compared to say 15 years ago, [00:15:54] Craig Macmillan: Interesting and that kind of leads us to where we are now. You've already touched on it a little bit. We just finished, this is November of 2024, we're just wrapping up the harvest in California. Obviously it's a crystal ball thing, but basically, at the moment, how are we looking? It sounds like we had a light harvest. I'm going to ask you about that. A light harvest. And it sounds like that was pretty much true throughout the coast of California. Is that right? [00:16:20] Audra Cooper: generally, yes, there were regions and AVAs that did better than others. For example, parts of the North Coast with the exception of Sonoma and Napa, so Mendocino Lake and Sassoon, they were not as light as, say, Paso Robles on Paso Robles Cabernet or Sauvignon Blanc, but they were still below expectations in most cases. There's just certain areas that were impacted further. far more and may actually be at historical low yields. And I'll let Eddie touch upon kind of his experience specifically in Paso, because I think it's one of the more impacted regions in California. [00:16:55] Craig Macmillan: Yeah, yeah. Go ahead, Eddie. [00:16:56] Eddie Urman: Yeah. I think kind of extrapolate on what Audra was speaking to. Paso Robles was exceptionally light last year. I think, you know, our numbers are fluctuating and we'll, we'll see what was actually processed, but potentially 50 percent down from the five year average on Paso cab. And potentially one of the lightest crops we've seen in, potentially 20 years, or at least for sure in my career. Luckily 2024 for Paso was light. And because of that, there were people trying to secure extra cab and South Blanc towards the end of harvest. Unfortunately to, to Audra's point, the rest of the state wasn't as light in other areas. It's going to be pretty interesting to see how it all unfolds because it's probably more regional. [00:17:39] Craig Macmillan: And so we're saying fortunately light because the longterm impact would be that we will have less wine going into an already crowded marketplace. [00:17:50] Eddie Urman: But we also came off 2023, which was probably historically one of the largest crops we've ever seen in the state. So if we would have had a crop like that back to back, that would have been devastating. [00:18:01] Audra Cooper: Yeah, man, that's, that's so very true. And I think it's really important too, to hit upon, you know, the late season purchasing and the run that we saw on grapes. specifically in Paso for Cabernet and to some degree Sauvignon Blanc as well. But I'm going to really kind of lean towards Cab and even some of the red blenders. A lot of that was replacement demand. So it was demand that had been met by a current contract, but because the crop was so extraordinarily light, It had to be made up for somewhere. So there was a need for the fruit that was contracted, but if we didn't have that dynamic with available grapes, we probably would have had grapes left on the vine. [00:18:38] And we did to some degree, but just far less than what was predicted in 2024. [00:18:44] Craig Macmillan: This reminds me also of the, the concept of volatility. How volatile is the bulk wine grape grape market? We talked about these long time frames, which means your price changes you would think would be slow. Is, is there a lot of jumping around just in the course of a calendar year? [00:18:59] Audra Cooper: Yes and no. It really depends on the year. I would certainly say that in very light years we will see more volatility on price. Then in years where it's way oversupplied, or we have a large crop that creates more stability, good or bad, with a heavier crop. But it's not as volatile as maybe some other markets that people are trying to, you know, short on, for example, with the Wall Street guys. It's not quite like that either. So there is a little bit more stability built into it. [00:19:27] I think the challenge Happens often is a lot of people build their business models off of the district averages and the district averages don't show as much volatility as the, you know, yearly spot market does. [00:19:40] And unfortunately, it used to be a rule of thumb that about 10 percent of California supply was on the spot market every single year. Now I think that's closer to probably 30 something percent. I mean, it's really jumped in the last few years. [00:19:54] We have to remember our industry has been in a really interesting and an unfortunate position of retracting over the last couple of years with consumer demand declining, with the economic impacts with inflation, with lack of, you know, operating loans being readily available like they were. [00:20:10] I mean, things have changed pretty dramatically. I have a strong belief. I won't even say hope because hope's not a strategy. I have a strong belief that, you know, as we go through some of these challenges, We'll essentially build back and we'll get to a healthier position. And I do think that some of the worst things are some of the bigger pain points we either, recently have gone through and are over with or that we're in currently. So I don't think it's going to get much worse, but it remains to be seen. That one's a hard one to kind of figure out. But my, my thought is that with the lighter crop, it's certainly going to help the bulk wine market, not stack up, you know, a large fifth vintage, cause we have currently five vintages stacked. Stacked on top of each other in bulk wine market, which again, is the most amount of vintages I've seen in the 18 years I've been doing this. And that does show, you know, we met with a client yesterday and they said, our industry is sick. And I think that's actually a really great way of putting it. We're we're kind of in a sick position and we just need to figure out how to get to a healthier spot. [00:21:10] Craig Macmillan: five vintages stacked up that, so we're talking, there's like 2019 that are still in the market. Then [00:21:16] Audra Cooper: There is a little tiny bit of 2019, there's a tiny bit of 2020, and then you get into 21, 22, 23, and then the 24s are starting to come on. [00:21:25] Craig Macmillan: is there a home for something that's that old, even [00:21:30] 2020, [00:21:31] Audra Cooper: I mean, 2022 is about the oldest vintage back that I would say, in all likelihood, there's a reasonable wine based home, and even that's starting to get a little bit long in the tooth when we talk about 21 and 2020. Forget about 2019, that should have gone somewhere at some point long ago. Those vintages in all likelihood, again, they're smaller amounts, I think they're less than 100, 000 gallons each. [00:21:57] They're gonna have to go somewhere, whether it's destroyed or they go to DM. [00:22:01] Craig Macmillan: right? What's DM. [00:22:03] Audra Cooper: Distilled materials. [00:22:04] Craig Macmillan: There we go. Perfect. [00:22:06] Eddie, if you were advising a grape growing, what is your view? Looking ahead, what's your crystal ball say as far as removals, planting, varietal changes, clone changes, rootstock changes, anything like that? [00:22:20] Eddie Urman: Yeah, well we get that question a lot and it's pretty difficult to answer. At this point, you know, growers should really be considering which blocks they should be farming. They should be strongly considering pushing out blocks that are older or have no chance at receiving a price sustainably farm it. economically. And as far as planting goes right now, it's all over the board. It depends on the region, you know, where you're at within the central coast. That's which is my region specifically. And even then it's pretty hard to justify to somebody right now. It's a good time to plant. [00:22:56] That's [00:22:57] Craig Macmillan: that does make sense, I am thinking about other interviews that I've done with, with plant, plant pathology. Where it seems like everything is going to someplace bad in a hand basket because vines are dying. Do I replant that? You would think that diseases, like trunk disease, for instance, would alleviate some of this. [00:23:15] Vines would need to come out of production. Do you see that kind of thing happening? Do you think people are picking not just older, but maybe damaged or diseased or infested vineyards, taking those out of production and then not replanting those? [00:23:27] Eddie Urman: Yeah, they definitely are. The, difficult thing with vineyards compared to certain other crops is the fixed costs that go into installing a vineyard, which has gone up drastically in the last 15 years. So it's really difficult for a grower to push a vineyard you know, spend $2,000 an acre to push a vineyard or whatever it may be, and then decide, okay, we're just going to replant next year and spend 45, 000 or 40, 000. On reinstalling a vineyard. It's, it's a lot of money. Especially if it's on spec and, and honestly, sometimes it can't even get financing to do it. [00:23:59] So unfortunately, a lot of these players will need to say, we'll try to stick it out and say, okay, what if we just weather the storm one more year, the eternal optimist, the eternal optimist. View. I think we're finally starting to see that some people are, are making some tough decisions and it's, it's sad to see, but it's what needs to happen as far as pushing some of these vineyards that are diseased or too old to be productive. [00:24:20] Audra Cooper: I think he did a, you know, a service to everyone by talking about that, because the older plantings for as long as people had to hold on to them you know, we, talk a lot about, you know, oh, the 1990s plantings and they need to go away. Well, that's really easy to say it's a little more difficult to do, particularly again, if you're an independent grower. Relatively small, maybe your 20 acres, you know, the likelihood of you being able to get a planting contract and or getting financing to redevelop is slim to none. So you're going to hold on as long as you can. And that really has kind of added to the bottom line of supply as well. We have a lot of acreage that is finally starting to get removed that should have been removed years ago. [00:25:01] Craig Macmillan: And again, thinking in like classical high school economic terms It seems like grape prices have been going up, at least on Paso and some of those kind of more luxury areas. Is that true? Or is there a real cap on price compared to what it could have been? Or are we in decline? What, what's, what's happening right now? [00:25:24] Ha [00:25:24] Audra Cooper: I think that's actually a very loaded question in some respects because [00:25:30] Craig Macmillan: yeah, it [00:25:31] Audra Cooper: It's highly dependent on what we're talking about, right? If we're talking about Westside and we're talking about some of the Rhone Whites that are now in vogue, yeah, their pricing has started to increase even in spite of the market, right? Because they are in demand, but they're more of a niche market as well. They're not part of the macro market. Whereas you look at Paso Cab, The district average was starting to kind of climb back up again, but if you look at the spot market, it has declined dramatically over the last two years. And I think we're in our third decline now, as far as per year per vintage you look at, for example, Monterey County, Pinot, and I think you can easily make the argument prices dramatically decreased over the last several years. You know, it had a great run post sideways and unfortunately we way over planted and we planted it in a time where there was a lot of virus material that unfortunately got put into the ground and then we oversaturated the market on the shelves as well from a national distribution standpoint, if you want to talk about maybe some cool climate, Sarah, yeah, pricing continues to go up, but they're again, very nichey. So I guess the long winded thing is macro sense. Prices have been on the decline. Niche, it depends on what it is and where it is. [00:26:46] Craig Macmillan: And I, I got this from you, Audra, from another interview you did. What is the difference between a light harvest and a short harvest? And the reason I ask this is because it, on the wine side, talking to people, it's like, Oh, it's going to be a short harvest, coming up short. As in, I don't have enough. [00:27:02] I'm coming up short. It's like, I don't have dollar bills in my pocket. That's totally different than having not a lot of grapes. [00:27:09] Audra Cooper: Yeah, I mean, from a market perspective in which we operate, those two words have very different definitions. Light to me is regarding your yield per acre, your production. It's a light year. We're below average thresholds. Short on the other hand is more of an economic demand supply term that we utilize when The actual crop being delivered falls short of the actual demand. And that's a little bit tricky this year because a lot of people were saying the crop is short. Well, it was in only some cases. For example, Sauvignon Blanc, specifically in Paso, it was short. There's, I don't think there's really any arguing that. Paso Cab, I think it depends on what winery and which grower you are. There were growers who were sold out and fully contracted that were not able to meet their contracts and their wineries would have taken every single time they could have delivered. That's a short situation. Now, on the other hand, I've got some other stuff that say is like a 1997 planting that, you know, didn't have a whole lot of demand. They were light in their crop yield, but they were not short in their supply. [00:28:18] Craig Macmillan: What are things that growers in particular can do to set themselves apart in the marketplace? You mentioned niche, we've mentioned county average pricing, wherever you would like to be selling their grapes for more than that. And they do. What are things that people can do to kind of set themselves apart? Eddie. [00:28:35] Eddie Urman: That's a great question. It's a very difficult question. I think I'll start on the other end of the spectrum. You hear somewhat frequently people talk about minimal farming, or can they do just to get you by this year, get you into the next year what we've discussed with multiple people and what my belief is, unfortunately, if you decide to minimally farm or do the absolute bare minimum, you're boxing yourself into a area of the market. Where there's no chance you're gonna get a price that's really gonna even break even. I think most parties would agree to that. The best thing for our industry, and specifically Paso Robles, the Central Coast, is we need to continue to deliver quality products that, you know, a winery can make into good wine and sell at a good price. Right. So we need to continue to improve on our farming techniques, improve on our utilization of the resources we have to provide that product and reach a sustainable point of price to where vineyards can sustain, growers can continue to stay in business, and wineries can then take that product and sell it in a bottle profitably at a store or restaurant or whatever it may be. [00:29:45] So I kind of danced around your question, but my personal opinion is, if you want to be in this business and you want to create a product, you know, create a grape that people want to buy, you have to put the money into it to farm it. It sounds easy to say it's extremely difficult for the people making these decisions right now. [00:30:03] Craig Macmillan: You may have to spend a little money. [00:30:05] Audra Cooper: you definitely do. I mean, I think, Anytime that you slow down on what you spend, unfortunately you start to decrease your marketability. And that is so difficult in years like this, where as a broker, you watch someone cut their budget and their spending in half and you immediately notice, I can't sell your fruit. And that's a difficult thing because you can't necessarily guarantee that you can sell their fruit either. So how do you justify someone spending, you know, their normal budget? [00:30:37] One of the things that growers specifically can do is they can identify their value proposition. And for many, it's going to be unique, and some of them are going to have similarities. Part of that is, and I'm probably going to get myself in trouble a little bit here, the old kind of lead with, you know, I've gotten these gold medals for the wine that I produced off of my vineyard at these, you know, county fairs or this competition. Unfortunately, they just don't count anymore with marketing winemakers that are, you know, new on the scene, or perhaps with a new corporation, or, Somebody who's been through kind of the ropes, these things don't have any weight anymore. [00:31:17] But what does have weight is understanding what your buyer's needs are and how your vineyard actually fits those needs. So really understanding, where you fit into the market. Not everyone's going to have the best grapes in the region. And that's okay because maybe that is already oversaturated. [00:31:34] Maybe you need to hit a middle tier winery that's selling at 15. 99 and you know that you can be sustainable at $1,500 because this is your budget XYZ and it fits. You know, you don't necessarily have to be the 3, 000 or 4, 000 guy on the west side in Adelaide or Willow Creek. That's not going to be for everybody. [00:31:54] So really finding your position is really important and also what you provide to that buyer. And it's really simple, and I know it's actually probably very elementary to say, but what can you do to help make the people you work with at that winery make them look good? Because they'll also do that for you in return. [00:32:11] Craig Macmillan: and specifically in your experience, especially to start with you Eddie are there particular practices management styles, management philosophies that seem to be attractive to wineries that they're more likely to maybe buy from that grower? [00:32:25] Eddie Urman: Yeah, I'll just probably give a little more detail here, but my experience comes mostly from larger scale farming. At the end of the day, I think the more you put into farming it appropriately, IE you know, good pruning techniques good cultural practices, whether they be shoot thinning leafing, depending on your trellis style wire moves second crop drop or, or green drop. Those are all things that, you know, wineries are going to think are a positive thing. [00:32:54] Now, is it going to match every single program to Audra's point? And you don't always have to be the person selling $3,000 per ton cabernet. Some people can make just fine in those middle tiers. [00:33:03] And we need those people too, because there's bottles that need to go on the shelves there. So if you can have an open, reasonable discussion with your winery and what their expectations are and what you can actually provide at a certain price point and yield I think that's really important place to start. [00:33:18] Craig Macmillan: Audra? [00:33:18] Audra Cooper: Yeah, I think there's a couple things. Again, this is very elementary, but say what you do and do what you say. Following through with your word and what your plan is, is very, very important and being very consistent with your practices and the end product that you try to provide. I mean, consistency in agriculture, particularly in growing wine grapes, is very difficult, but those who achieve it are the ones that typically don't have as much volatility in their ability to sell fruit. on, you know, a term contract, typically. [00:33:46] I think the other thing, too, keeping in mind is managing personalities, too, and understanding, you know, who's the right fit for each other. I think that's really important, I think, from a practice's standpoint and I think this is becoming more and more commonly acceptable, but shoot thinning, when I first arrived in Paso even Monterey County, for that matter, is, was not very common. [00:34:10] It's becoming more and more common, and I think it's actually very important. And Eddie has kind of reaffirmed and reassured me since he started with Turrentine Brokerage, and I kind of failed to remember my basics. Pruning is everything. And I think sometimes often more than not, you know, pruning actually kind of gets It's in my mind kind of degraded and, you know, people try to make up for things later on and we start with the right foundation, usually have some consistency. [00:34:36] Craig Macmillan: So that's somewhere you may want to pay more attention and spend some more of your money there than in some other things. [00:34:42] Audra Cooper: Well, and your plan starts there, right? [00:34:43] So whatever you start with at pruning, that's your beginning plan. In all likelihood, you need to write that out. [00:34:49] Eddie Urman: , be intentional with your pruning plan. From the time you start the season, you should have a plan. Okay. This is what we're going to target this year and you got to stick to it. . [00:34:57] Craig Macmillan: What about, , certifications? There was a time not that long ago when going for whether it's SIP or organic we've got regenerative now a lot of folks looked at that and said, hey, this is going to help set me apart. This is going to help and with buyers, buyers are going to be interested in wanting these types of products. [00:35:18] Have you seen that take place? [00:35:20] Audra Cooper: Yeah, I have a really, really strong opinion on sustainable certification. And I'm sure a lot of our clientele is probably tired of me hitting this drum too loudly, but the reality is at one point, sustainable certification, regardless of which it is. Was a nice to have and the occasional request now. It's a it's a need to have must have [00:35:39] if you are not sustainably certified you are cutting your marketability I wouldn't say in half but pretty close now a lot of our buyers are requiring it and even if they don't require it suddenly asking at the end of harvest Oh, did they have a certification? and then the answer is no well now you may be on the chopping block of we may not re sign that fruit because Our retailers are asking us, what are we doing in regards to, you know, our kind of our social impacts in our economic and our environmental impacts? And it may not be on the bottle per se, but it's in the conversation. And so to be able to provide that information to the end user is really important [00:36:19] when it comes to the other certifications. Certainly organic is trending. It is trended off and on in our industry. Unfortunately, we don't see a big premium being paid for, for grapes that are organically certified with some exceptions. [00:36:33] And so that's really hard, I think, from an industry to, to really grow in that manner. Regenerative is certainly another trend. I think we're on the beginning cusp of it, so I don't see it as, you know, impactful as sustainably certified on macro level. As I do sustainable. So it'll be interesting to see where that goes. [00:36:53] I think organic those probably going to trend a little bit more in 26 and 27 just based on the players that are currently asking about it. [00:37:01] Craig Macmillan: What do you have to add, Eddie? [00:37:02] Eddie Urman: Yeah, I think Audra's absolutely right. We are in a state of excess or oversupply. So wineries are more intensely looking at. How can we differentiate one vineyard or one grower versus the next? And sustainability comes up in most conversations regarding that. So it's turning more from an option to more of a necessity. [00:37:24] I think one thing that there's a trend for unfortunately too, or it can be unfortunately for some people, is they're herbicide free. So there are some people that are interested in herbicide free. It's not a certification, [00:37:34] Craig Macmillan: Yeah, just simply as a practice. Yeah, I, agree with you. I'm hearing more and more about that all the time. And that's a, that's a big shift for a lot of growers. That's a very costly change to make. But you're absolutely right. That is a topic of conversation. That is definitely something that people are talking about in, in the broader world. There's a lot of news attention to that, especially around places like France and stuff, or that's going to be kind of a requirement probably in the future. [00:38:01] Audra Cooper: I just want to add really quick. One of the challenges that we see is Oftentimes wineries will come to the market requesting these differentiation points, right, in regards to practices, and it's really difficult because when they come to the market, a lot of these processes and procedures needed to have already been put into place, right? They would have already had to be intended or implemented in the field. And so we're, again, almost a bridge behind in regards to what demand currently is and, and this particular trend. Especially when we talk about organic herbicide free. These are very intentional, time intensive planning processes that we've got to get ahead of. [00:38:43] And I don't have a great answer because the market doesn't support a higher price per ton right now. And the reality is there are capital intensive changes in farming, but we're going to need to find a solution here soon because I do see this as a challenge in the market moving forward. [00:38:59] Craig Macmillan: and I think there's some research that kind of bears that out even at the consumer level where if I'm presented with two products that are the same price and one has a desirable quality, whether it's a practice or certification or something like that, you would say, you know, Which one would you like? [00:39:14] You say, well, I want the sustainable one. And then you ask the consumer, well, how much would you pay? And there's very little willingness to pay difference in some of these studies. In others, they show a meaningful amount, but a lot of them, a lot of the studies don't. And so I think we're kind of moving towards a standard operating procedure that's gonna be around these things and that's gonna raise costs and that's gonna be a real financial challenge for people, I agree. [00:39:38] Eddie, what is one thing you would tell growers around this topic of the market and everything else? [00:39:43] Eddie Urman: I think it was , the statement I made earlier is be intentional, like have a plan going into this year. We farmers tend to be optimistic and we tend to just think, okay, well, this year it's going to turn, you know, we've had a couple of bad years. It's going to get better this year. There's no guarantee that's going to take place this year. And we'd love to sit here and say it will. So make sure you have a plan that makes sense. And has a reasonable chance at having a positive outcome. If it's farming your 30 year old vineyard, 35 year old vineyard, that's for sure, only going to get three tons an acre or less on a best case scenario, no weather influences, no outside factors, no heat spells, and it's going to cost you 5, 000 an acre to farm it. You're not going to make your money back in most instances, unfortunately, not even break even. [00:40:29] Craig Macmillan: Audra, what is one thing you would tell growers? [00:40:31] Audra Cooper: That's a good question. And I think it's highly dependent on the grower and the clientele and where they are and what they have. I think that planning for your future is critical right now, not taking it year by year. And making changes in advance of needing to make changes is a huge one. Honestly, it's really getting sharp with your business pencil and in your business intention, your business plan. It's not just farming right now. I think you have to plan on how do you survive the current marketplace and how do you get to the other side? And unfortunately, it's not a cookie cutter plan for everyone. It's very customized and it's very specific. [00:41:11] And the other thing that I mentioned earlier, really understanding your value proposition in the market. That is critical because I can't tell you the number of times I've had people And very wonderful, good growers who are very intelligent, but they were very misguided by whether it was, you know, a real estate agent or a consultant or just people surrounding who also had good intentions, but they weren't knowledgeable about the marketplace. And, you know, those growers either planted wrong, entered the market wrong, had to have high expectations built into their budget on the price per ton long term, all these things matter. And all these things really matter for success. [00:41:48] Craig Macmillan: Where can people find out more about you two? Audra. [00:41:51] Audra Cooper: Yeah you can go to our website, www. TurrentineBrokerage. You can of course call myself or Eddie or email us. You'll often see us up on, you know, a stage or in a room speaking on behalf of the marketplace. I've got something coming up soon in February as well. Yeah, there's, there's a multitude of ways of getting a hold of us. [00:42:10] Probably our website's the easiest because it has all the information. [00:42:13] Craig Macmillan: Fantastic. Well, thank you both for being on the podcast. Really interesting conversation. lot to think about. A lot to think about. Intentional farming, I think that's one of the key things we're taking away here is what's your intention. And that's not always such an easy thing to decide upon. You know, it's tough. [00:42:31] Audra Cooper: It is tough. We thank you and we appreciate it. It was a pleasure talking with you as well. [00:42:36] Eddie Urman: yeah, thank you very much, Craig. [00:42:37] Craig Macmillan: You bet. So our guest today, Audra Cooper, she is director of grape brokerage and Eddie Urman, who is central coast grape broker for Turentine brokerage. Thank you both for coming out and to our listeners, keep downloading those episodes. There's lots of great information there. Check the show page or there's lots of resources and look for other podcasts. [00:42:55] We have tons and tons of episodes on all kinds of topics and please keep coming back and thank you. [00:43:01] Audra Cooper: Thank you. [00:43:02] Beth Vukmanic: Thank you for listening. Make sure you check out the show notes for links to Turrentine brokerage crush reports, and sustainable wine growing podcast episodes, 185, why you need to talk about sustainability. And 221 future proof your wine business with Omnichannel communication. [00:43:27] If you liked this show, do us a big favor by sharing it with a friend, subscribing and leaving us a review. You can find all of the podcasts at vineyardteam.org/podcast. And you can reach us at podcast at vineyardteam.org. [00:43:40] Until next time, this is sustainable wine growing with the vineyard team.   Nearly perfect transcription by Descript

TikTok marketing science chief Rory Dolan says performance media costs are soaring while conversions flatline. He has the data to prove it. After mapping TikTok platform activity with Tracksuit's brand tracking data, Dolan has one key message – invest in brand to boost conversion and beat biddable auction inflation: “Advertisers with 60 per cent-plus awareness have a 2.86 times increase in their baseline conversion rate versus advertisers that are 20 per cent below,” he says, rendering brand versus performance arguments redundant, if not suicidal. Full funnel execution is king, says Dolan, because building future demand means easier, cheaper conversions at scale: “Brand is fundamentally a performance tactic.” Tracksuit co-founder James Hurman literally wrote the book on that principle. He penned Future Demand after one of his own DTC businesses, initially hockey-sticking via Facebook ads, experienced the performance media ‘Easter Island Effect'. Acquisition dried up, performance costs spiralled, the economics tanked. Without priming new customers, “brands use all of their resources, then they have nothing left, and then they die”, warns Hurman. The idea that brand campaigns have to be broad, multichannel and expensive is a myth, says TikTok's Dolan. “Brand can be built by targeting subgroups of your target audience consistently over time. So this can actually be achieved with small amounts of investment.” The awareness sweet spot for small brands, per the research, is 37 per cent. “We see very strong business impacts as a result of that early on.” Even “big performance-focused advertisers” are hitting the same growth ceiling “which is very expensive to bypass by performance [spend]”, says Dolan. “These are businesses that maybe three years ago wouldn't have touched brand [investment] because of the inability to track their short-term ROI. They're now seeing the impact of that.” Dolan says TikTok's research underlines that increasing performance spend will not build brand – but brand spend will boost both brand and performance outcomes. For those facing hard budget choices and sceptical CFOs, Dolan suggests leaving performance media to bots and spending more time and money on brand: “That seems to be the big sweet spot at the moment – automating the performance and focusing on driving these multipliers.” But first, get brand tracking sorted.See omnystudio.com/listener for privacy information.

Adam Smith narrates his blog written for Dementia Researcher. Adam's blog discusses the evolving landscape of PhD funding, particularly the growing prominence of Doctoral Training Centres (DTCs). These centres offer structured, interdisciplinary, and cohort-based programmes, contrasting with traditional individual funding models. Adam highlights the benefits of DTCs, such as fostering collaboration, providing peer support, and delivering tailored training, which collectively enhance the PhD experience. However, he also acknowledges challenges, including the potential for reduced flexibility and the risk of excluding researchers whose interests fall outside the centres' thematic priorities. The blog advocates for a balanced ecosystem that includes both DTCs and individual funding options. Find the original text, and narration here on our website. https://www.dementiaresearcher.nihr.ac.uk/blog-the-evolving-landscape-of-phd-funding/ -- Adam Smith was born in the north, a long time ago. He wanted to write books, but ended up working in the NHS, and at the Department of Health.  He is now Programme Director in the Office of the NIHR National Director for Dementia Research (which probably sounds more important than it is) at University College London. He has led a number of initiatives to improve dementia research (including this website, Join Dementia Research & ENRICH), as well as pursuing his own research interests. In his spare time, he grows vegetables, builds Lego & spends most of his time drinking too much coffee and squeezing technology into his house. -- Enjoy listening? We're always looking for new bloggers, drop us a line. http://www.dementiaresearcher.nihr.ac.uk This podcast is brought to you in association with Alzheimer's Association, Alzheimer's Research UK, Alzheimer's Society and Race Against Dementia, who we thank for their ongoing support. -- Follow us on Social Media: https://www.instagram.com/dementia_researcher/ https://www.facebook.com/Dementia.Researcher/ https://twitter.com/demrescommunity https://www.linkedin.com/company/dementia-researcher https://bsky.app/profile/dementiaresearcher.bsky.social

Thanks to our Partner, NAPA AutotechMatt Fanslow reflects on the profound influence of his mentor, Jim Wilson. He discusses Jim's unique diagnostic approach and the importance of networking and continuous learning from industry stalwarts.Show NotesThe influence of mentorship (00:00:11) Learning from case studies (00:02:35) Diagnostic techniques (00:05:00) Understanding DTCs (00:07:39) Diagnostic strategies (00:12:10) Networking and mentorship (00:17:53) Facebook Groups (00:18:53) Learning from Archives and Mentors (00:22:25) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA AutotechMatt Fanslow reflects on the profound influence of his mentor, Jim Wilson. He discusses Jim's unique diagnostic approach and the importance of networking and continuous learning from industry stalwarts.Show NotesThe influence of mentorship (00:00:11) Learning from case studies (00:02:35) Diagnostic techniques (00:05:00) Understanding DTCs (00:07:39) Diagnostic strategies (00:12:10) Networking and mentorship (00:17:53) Facebook Groups (00:18:53) Learning from Archives and Mentors (00:22:25) Thanks to our Partner, NAPA Autotech napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HEREAftermarket Radio Network: https://aftermarketradionetwork.com/

Olá, eu sou Leo Lopes e este é o POD NOTÍCIAS, a sua dose semanal de informação sobre o mercado de podcasts no Brasil e no mundo! Hoje é segunda-feira de carnaval, dia 12 de fevereiro de 2024 e esta é a nossa segunda edição! 1 - E em primeira mão, um estudo recente da Acast revelou que os profissionais de marketing para marcas Diretas Ao Consumidor, as DTCs, consideram os podcasts um canal extremamente confiável pra publicidade. 98% dos entrevistados afirmaram que os podcasts são eficazes pra atingir o seu público-alvo, sendo que nos Estados Unidos e no Reino Unido, onde podcasts são canais de mídia já bem consolidados, 90% dos compradores disseram estar satisfeitos com os produtos e serviços que adquiriram depois de ouvir a recomendação em um podcast. Outros dados do estudo mostram que a conexão gerada pelos hosts com o seu público é um fator crucial pro sucesso da publicidade. Isso acontece porque a recomendação de uma pessoa real, em quem o ouvinte confia, tem o mesmo efeito da recomendação boca a boca, que historicamente é o método mais eficaz pra um consumidor ser convencido a comprar alguma coisa. E quando 50% dos ouvintes de podcasts dizem que não compram nenhum produto novo sem buscar uma recomendação confiável, o boca a boca não pode ser subestimado. Além disso, no geral, os ouvintes de podcasts são 7% mais propensos do que a média dos compradores a adquirir um novo produto, se ele tiver sido anunciado em um podcast. Aqui vale lembrar que a publicidade em podcasts é mais relevante do que a no rádio ou streamings de música, segundo mais de 40% dos entrevistados. Deve ser porque o anúncio falado em um podcast não quebra a imersão do ouvinte, diferente daquelas propagandas chatas que passam entre as músicas. Mas e você? Já comprou algum produto que foi anunciado em um podcast? Comenta nas nossas redes sociais e no nosso grupo do Telegram, que a gente quer saber. Fonte 2 - Segundo um novo relatório do Pew Research Center, os apresentadores dos podcasts de notícias mais populares do mundo quase nunca trabalham sozinhos - eles geralmente contam com co-hosts ou convidados. Apenas 15% dos podcasts mais bem classificados – que o Pew definiu como aqueles que aparecem entre os 200 primeiros nas plataformas de streaming – focam em notícias. Mas, desses podcasts focados em notícias, a maioria esmagadora de 89% apresenta convidados. Aproximadamente um terço dos podcasts de notícias mais populares tem convidados em mais da metade dos episódios. O único gênero com mais probabilidade de ter convidados em todos os episódios, foi o de podcasts sobre política. Os podcasts de true crime, seguindo na linha contrária, são os menos propensos a trazer convidados externos. O que faz sentido, já que são temas sensíveis que envolvem pessoas reais. Dá pra entender por quê os apresentadores não recebem delegados, médicos da perícia ou, sei lá, criminosos reais pra conversar. Fonte AINDA EM NOTÍCIAS DA SEMANA: 3 - Em 2023, a equipe editorial do Spotify fez um levantamento sobre as 5 principais tendências para podcasts no Brasil, e elas eram: 1. Videocasts, é claro; 2. Abordagem intimista, ou seja, a conexão entre o locutor e o ouvinte; 3. Interatividade, com o uso de “caixa de perguntas”, “enquetes” e outras ferramentas de engajamento com o público; 4. Áudios documentais, como os A Mulher Da Casa Abandonada, o Projeto Humanos, entre outros; 5. e Histórias autênticas - aquelas vividas por pessoas reais. No final de 2023 eles reavaliaram as tendências que vão vir com tudo em 2024, e pra surpresa de alguns, elas continuaram as mesmas. Porém, esse ano a lista tem mais um item: maior uso de inteligências artificiais na produção dos programas. Quem é que poderia imaginar, né? Fonte 4 - E por falar em Spotify, a gente não podia deixar de comentar aqui sobre a renovação do contrato da plataforma com Joe Rogan, avaliado em 250 milhões de dólares. O mesmo Joe Rogan que não perde a oportunidade de usar o espaço dele não só pra falar bobagem, mas também pra espalhar um monte de desinformação perigosa pro seu público. Ele já falou que não acredita em vacinas, que pessoas brancas e pretas têm “cérebros diferentes”, que o movimento Black Lives Matter criava falsos cenários de embate com a polícia, já foi abertamente transfóbico… Enfim, e isso fora as teorias da conspiração que ele e os seus convidados disseminam sem provas de nada. Nesse contexto todo, mesmo que o Rogan tenha uma base de fãs dedicada e engajada, o Spotify tá sendo duramente criticado (e com razão) pela sua falta de responsabilidade editorial. É claro que o valor desse contrato é um marco pro podcasting em geral, mas a gente tem que pensar que são 250 milhões de dólares na mão de um maluco que promove um monte de conteúdo prejudicial, que pode ter consequências reais na sociedade. E isso não sou eu falando não, embora eu concorde! São várias entidades que trabalham com saúde pública nos Estados Unidos. Tá mais do que na hora do Spotify, como uma das principais plataformas de streaming de áudio do mundo, assumir uma postura mais séria pra promover conteúdo responsável. E também proteger seus usuários contra informações enganosas. Fonte 5 - Também foi divulgado na última semana o relatório de desempenho do Spotify no quarto trimestre de 2023. Os usuários ativos mensais cresceram 23% em relação a 2022, sendo 602 milhões no total, enquanto os assinantes cresceram 15%, ou seja, 236 milhões. A receita atingiu 3,7 bilhões de euros, um aumento de 16% em relação ao mesmo período do ano anterior. Pro primeiro trimestre de 2024, o objetivo da empresa é alcançar 239 milhões de assinantes Premium e 618 milhões de usuários ativos mensais. Então, como a gente pode ver, não tá faltando cesta básica pro Spotify, que além de tudo isso, incorporou mais de 200 mil títulos de audiolivros à oferta premium nos Estados Unidos. Reinvestir esses lucros em Joe Rogan é, no mínimo,  sacanagem. Fonte E MAIS: 6 - Você já se perguntou por que as marcas fazem podcasts com influenciadores? Um artigo publicado pelo expert em marketing Amir Ashraf pode ter as respostas pra esse comportamento. Segundo Amir, é o toque pessoal dos criadores de conteúdo que torna os podcasts tão envolventes pro público. As marcas são atraídas pelos influencers digitais porque, como a gente falou lá no início do programa, a recomendação de produtos parece mais genuína e confiável pros seus seguidores. Além disso, os influencers tendem a ter uma compreensão profunda de seu público-alvo, boa habilidade pra contar histórias, e são pioneiros nas tendências. A parceria com influenciadores em podcasts também ajuda o público a superar a fadiga de anúncios, já que as recomendações podem ser integradas à conversa de forma orgânica e natural, diferente dos anúncios tradicionais. Em resumo, a colaboração entre grandes marcas e influenciadores é uma estratégia eficaz de marketing digital. Fonte 7 - E o canal ESPN dos Estados Unidos “copiou o SBT” e também começou a exibir podcasts na sua programação, em dias úteis. A iniciativa começou dia 29 de janeiro, quando foram integrados à TV os programas “First Draft”, “The Hoop Collective”, “The Lowe Post”, “The Mina Kimes Show” e “The Elle Duncan Show”. A produtora ESPN Audio é líder no gênero esportivo, mais de 35 podcasts originais, que oferecem conteúdo focado em paixões esportivas, notícias do mundo dos esportes e personalidades importantes da área. Mike Foss, vice-presidente sênior de produção da ESPN, declarou que a iniciativa cria oportunidade de crescimento e expansão de audiência para os podcasts, além de contribuir com conteúdo para a programação da ESPN2. Ele tá certo, mas não pode tirar da gente que o SBT fez primeiro. E na TV aberta, diferente da ESPN que é um canal de assinatura! Fonte HOJE NO GIRO SOBRE PESSOAS QUE FAZEM A MÍDIA: 8 - Você fala, e nós ouvimos! Na semana passada, a gente abriu uma Caixa de Perguntas no nosso Instagram, @pod.noticias, com a pergunta "Quem foram as pessoas mais influentes da podosfera brasileira em 2023?", e os nossos ouvintes não decepcionaram. Nós tivemos várias respostas, gerou um diálogo bem legal, muita gente replicou, e hoje a gente vai citar nominalmente todos que foram mencionados: Azaghal e Jovem Nerd Mau Faccio Andreizilla Ira Croft Natuza Nery Déia Freitas Domenica Mendes Chico Felitti Cristiano Botafogo Carlinhos Vilaronga Ivan Mizanzuk Silvana Sil Lucas Inutilismo Eu, Leo Lopes Mano Brown Marcelo Guaxinim Caue Moura Load Lembrando que a enquete só ficou no ar por 24h e mesmo assim a gente teve todas essas menções - imagina se fosse uma pesquisa de mercado planejada?Parabéns a todos os nomes mencionados por terem deixado sua marca na podosfera brasileira em 2023, eu pessoalmente agradeço por ainda me considerarem relevante, e que em 2024 a gente tenha espaço pra ainda mais pessoas fazendo a diferença pela nossa mídia. Instagram Pod Notícias 9 - E como deu certo, a gente continua. Inspirados por uma série de relatos do Gabriel Tuller e outros amigos nossos no Twitter sobre os perrengues que os editores de áudio passam, essa semana a gente tem mais uma Caixa de perguntas do Instagram: "Quais os maiores desafios que você enfrenta como produtor de podcast?". Vale tudo! Pode falar de problema com microfone, gravação estourada, parente entrando no escritório no meio do trabalho, namorada que toma água durante a gravação, barulho dos vizinhos, falta de engajamento do público... O que for, vale tudo. Se é um desafio pra você, se tá te atrapalhando como alguém que produz podcast, conta pra gente. Que assim a gente troca figurinhas, às vezes um outro ouvinte sabe como resolver o seu problema (e vice-versa) e todo mundo se ajuda. O nosso Instagram é o @pod.noticias , acessa lá e participa de mais essa caixinha com a gente. Instagram Pod Notícias 10 - Na semana passada, a Déia Freitas e os fãs do podcast Não Inviabilize comemoraram o quarto aniversário do podcast! É isso mesmo, já são 4 anos de Não Inviabilize. A longevidade do programa não é surpresa nenhuma pra mim, considerando o carisma da Déia e a qualidade da produção de conteúdo. Sem contar que o podcast é diário, o que não é uma rotina nada fácil, e mesmo assim sempre foi feito com muito esmero. Em comemoração ao aniversário, a Déia disponibilizou sete episódios gratuitos nas plataformas de streaming, incluindo um PROIBIDÃO, que é uma categoria só pros assinantes do Não Inviabilize. Ela também prometeu que o show do absurdo vai continuar, porque tem história pra pelo menos mais quatro anos de programa. Fonte SOBRE LANÇAMENTOS: 11 - Depois que a gente falou no ano passado sobre como as crianças também ouvem e se engajam com o podcast, hoje nós temos um lançamento feito pra elas! É o podcast Kike e o Mundo da Bola, publicado pelo SIM STATION Podcasts e que conta com a edição da Drika Sanchez, nossa amiga Cafeína, que manda muito bem por sinal. O programa traz histórias infantis, pra fazer dormir - ou não -, em que o futebol é o protagonista. Então se você tem uma criança em casa fascinada pelo esporte nacional, não deixa de conferir com ele ou ela, 'Kike e o Mundo da Bola' no feed do SIM Station. Os episódios são bem curtinhos que é pra não cansar os pequenos, e essa é mais uma coisa que nós adultos podemos dividir com as crianças e transformar em boas memórias no futuro. Fonte 12 - Na última terça-feira, estreou em todas as plataformas de streaming o podcast Eletrobanjo, da Lana Távora. O programa é sobre músicas, músicos, curiosidades e histórias dos artistas da nova geração (com foco especial naqueles populares entre os millennials e a geração Z). Cada episódio se concentra em um músico diferente, e o episódio de estreia falou sobre a vida e carreira da cantora Olivia Rodrigo. O Eletrobanjo faz parte da Rádiofobia Podcast Network e vai ser lançado semanalmente, às terças-feiras. Fonte RECOMENDAÇÃO NACIONAL: 13 - E a nossa recomendação nacional da semana vai pro Medo e Delírio em Brasília, um podcast alucinado sobre política que mergulha nas entranhas do que restou do Brasil. O programa é produzido por Cristiano Botafogo e Pedro Daltro, e é publicado duas vezes por semana. Misturando notícias políticas com seriedade e bom humor, o Medo e Delírio em Brasília oferece uma perspectiva extremamente necessária sobre os eventos que estão moldando a nossa sociedade - e tudo em tempo real. Num cenário político cada vez mais surreal, o Cristiano e o Pedro trabalham muito pra trazer luz e reflexão sobre essa bad trip escrota em que a gente se meteu. Se você ainda não conhece o Medo e Delírio em Brasília, tá na hora de assinar no seu agregador preferido, que é pra não perder nada. E se quiser conhecer ainda mais sobre o Cristiano e o Pedro, além dos bastidores da produção do podcast, hoje também vai ao ar o episódio 372 do Rádiofobia, em que a gente recebeu, ninguém mais, ninguém menos, do que os próprios pra conversar! O programa vai ao ar (ou foi ao ar, dependendo do horário que você está ouvindo) às 10h da manhã, e foi um papo muito bacana com eles. Não deixa de conferir. Medo e Delírio em Brasília E assim a gente fecha esta edição do Pod Notícias. Acesse podnoticias.com.br para ter acesso à transcrição e os links das fontes de todas as notícias deste episódio! Acompanhe o Pod Notícias diariamente:- Page do Linkedin- Instagram- Canal público do Telegram Ouça o Pod Notícias nos principais agregadores:- Spotify- Apple Podcasts- Deezer- Amazon Music- PocketCasts O Pod Notícias é uma produção original da Rádiofobia Podcast e Multimídia e publicado pela Rádiofobia Podcast Network, e conta com as colaborações de:- Camila Nogueira - arte- Eduardo Sierra - edição- Lana Távora - pesquisa, pauta e redação final- Leo Lopes - direção geral e apresentação- Thiago Miro - pesquisa Publicidade:Entre em contato e saiba como anunciar sua marca, produto ou serviço no Pod Notícias.See omnystudio.com/listener for privacy information.

In this episode of the "In the Garage Automotive Podcast,” Fred Padgett, a UX Specialist from Bosch, delves into the world of car diagnostics and the importance of using high-quality car parts. Fred discusses his role in enhancing user experience at Bosch and shares valuable insights from the FRED Talks series, aimed at educating customers and technicians about Bosch products and technical diagnostics. Fred sheds light on Bosch's commitment to innovation and quality, as well as their forward-thinking environmental initiatives, particularly in hydrogen technology and electric vehicle components.TOPICS: - How UX at Bosch is focused on making processes faster and easier, especially on the internet, and how Fred's role involves educating customers about Bosch products.- Introduction to Fred's YouTube series called FRED Talks, which aims to educate customers about Bosch products and provide technical advice for diagnosing car issues.- The complexity of diagnosing issues in modern computerized cars, the importance of understanding diagnostic trouble codes (DTCs), and the availability of diagnostic tools like Bosch's ADS 625.- Innovations and New Developments at Bosch: New parts and technologies in the pipeline for 2024, including parts for power sports vehicles and advancements in sensor technology for automotive safety.- Bosch's Environmental Initiatives: Discussion on Bosch's environmentally friendly approach, including hydrogen technology for heavy trucks and involvement in electric vehicle (EV) components.- Advice for Do-It-Yourselfers and Technicians: Fred offers practical advice for individuals attempting car repairs and diagnostics, emphasizing the importance of using reliable parts and understanding the intricacies of modern car systems.- Future of Automotive Technology: Insights into the future of automotive technology, including advancements in safety sensors and environmental sustainability efforts by Bosch.SponsorsShop Bosch at CarParts.com: https://www.carparts.com/boschFRED Talks: https://www.youtube.com/playlist?list=PLOnOiBI0dzID5_BJfV7quvLIrA5WZnpRjCarparts.com App - http://carparts.comFollow ushttps://www.youtube.com/@CarPartscomOfficialhttps://www.instagram.com/carpartscom/https://www.tiktok.com/@carpartscom?lang=enhttps://www.facebook.com/carpartscomhttps://www.linkedin.com/company/carparts-com/

Bist du unsicher, wie du Anforderungen aus Normen korrekt kategorisieren sollst? In unserer kommenden Episode tauchen wir tief in dieses Thema ein, um dir Klarheit zu verschaffen! In dieser Episode wirst du erfahren: Korrekte Kategorisierung von Normenanforderungen: Wie werden Anforderungen aus Normen richtig eingeordnet? Wir beleuchten beispielsweise, ob die aktive Entladung eines HV-Systems eine Einschränkung ist oder als funktionale Anforderung definiert werden kann. Aufteilung von Normenanforderungen: Wie weit müssen Normen-Anforderungen aufgeschlüsselt werden, um sie sinnvoll zu handhaben? Wir nehmen dabei spezifische Normen wie LV123 genauer unter die Lupe und diskutieren, ob sie detailliert aufgedröselt oder allgemein nur referenziert werden sollten. Definition von DTCs auf Systemebene: Brauchst du eine genaue Festlegung von Prioritäten, Verlernzählern usw. bei der Definition von Diagnose-Fehlercodes auf Systemebene? Oder geschieht dies erst auf einer späteren Abstraktionsebene? Wir klären, welche Herangehensweise hier am effektivsten ist. Verpasse diese Episode nicht, um deine Kenntnisse zu erweitern und deine Herangehensweise an Normenanforderungen zu verbessern! ############### Meine Mailadresse: feedback@zukunftsarchitekten-podcast.de ############### Brauchst Du Unterstützung bei der Erstellung eines Lastenheftes oder hast eine Frage dazu, dann findest Du meine Email in den Shownotes. Klicke darauf oder kopiere sie in Dein Emailprogramm und schicke mir eine Mail und wir sprechen darüber. Dann kannst Du Dir in meinem Online-Kalender auch gerne direkt einen Termin buchen: -> https://kalender.bjoernschorre.de ############### P.S.: Mein Buch zum Thema Lastenhefte ist da. Du findest es auf der Verlagsseite von tredition -> https://shop.tredition.com/booktitle/Erfolgreich_Lastenhefte_schreiben/W-337-928-077?utm_source=zukunftsarchitekten-podcast.de&utm_medium=podcast&utm_campaign=generic

Daniel Bachenheimer is Accenture's Digital Identity Innovations Technical Lead and has been designing and delivering solutions for various clients for over 30 years. For the past 20 years, Dan has focused on Border Management and Identity Management solutions and has been involved in large-scale Identity systems including US-VISIT and UIDAI, Trusted Traveler Programs, Multimodal Biometric systems integration, RFID implementations, along with Identity, Credential and Access Management solutions. Dan participates in biometrics standards (INCITS, ISO/IEC SC37), blockchain standards (ISO TC307), ID Cards and Wallets (INCITS, ISO/IEC 17, is an IEEE Certified Biometrics Professional, is a Biometrics Institute Director and Privacy Expert Group contributing member, is Co-Chair of INATBA's Identity Working Group is the Vice Chair of IATA's Identity Management Working Group, is an ID2020 Technical Advisory Committee contributing member, participates in ToIP, DIACC, WTTC, WEF, and Turing Institute Digital Identity working groups, and has contributed to World Economic Forum and World Bank reports related to Identity. About Podcast Episode Read more about the episode by heading to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://northernblock.io/podcasts/the-digital-travel-credential-dtc-with-daniel-bachenheimer⁠⁠⁠⁠⁠⁠ The full list of topics discussed between Daniel and Mathieu in this podcast episode include: Governance of International Air Travel: Inquiry about the organization responsible for developing international standards and specifications for smooth airport experiences across different countries. ICAO's Role and Dynamics: Exploration of ICAO's governance and business interactions with countries like the United States and Canada. Discussion on the creation and alignment of passports through ICAO's collaboration with various countries. Machine Authentication and Passport Digitization: Examination of the trend towards machine authentication at airports and its impact on the digitization of physical passports. Biometrics in International Travel: Inquiry about the alignment of biometric standards and technologies across countries for travel purposes. Photo Accuracy in Travel Documents: Discussion on the accuracy of photos in travel documents and their comparison across different locations. Integrity of Various Travel Documents: Comparison of the integrity and standards of images in passports, visas, and driver's licenses for biometric assessments. Digital Travel Credential (DTC): Introduction to the concept of the digital travel credential and its relation to current travel processes. Exploration of the benefits of moving towards a digital travel credential. Discussion on the standards and application integration of digital travel credentials. Benefits of DTC for Travelers: Analysis of how DTCs could streamline travel processes and their comparison to existing programs like Clear and Nexus. Future of DTC Adoption: Inquiry into the current state of DTC pilot projects and predictions for future adoption trends. Integration of DTCs in Wallets and Applications: Consideration of the logical placement of DTCs in digital wallets and applications, and their potential impact on travel efficiency. Where to find Daniel? LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/daniel-bachenheimer-2632202/⁠ Follow Mathieu Glaude X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/mathieu_glaude⁠⁠ LinkedIn:⁠⁠ ⁠⁠⁠⁠https://www.linkedin.com/in/mathieuglaude/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Website:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://northernblock.io/⁠

With increased customer acquisition costs (CACs) and the potential impact of inflationary pressures, reassessing marketing spend and embracing a full-funnel marketing approach is essential for brands to thrive.In this episode, Jordan West and Brent Cooke, former CMO at MVMT, tackles about the evolution of direct-to-consumer (DTC) brands and the challenges they face. They discuss the catalyst for brand bankruptcies and the importance of full-funnel marketing. They share insights on repositioning a DTC brand and adapting to the post-privacy era. Listen and learn in this episode!Key takeaways from this episode:The DTC landscape has evolved, and brands need to focus on full-funnel marketing and repositioning to stay relevant.The post-privacy era requires brands to adapt their marketing strategies and invest in first-party data.Direct mail and TikTok can be effective acquisition channels for brands.Struggling brands should focus on creating quality content and leveraging inexpensive platforms to reach their target audience.In a rapidly changing market, brands need to be agile, embrace experimentation, and make data-driven decisions.Recommended App/Tool:Slack: https://slack.com/Midjourney: https://www.midjourney.com/Canva: https://www.canva.com/Recommended Book:I, Human: https://www.audible.com/pd/I-Human-Audiobook/B0BVPCFJM3Today's Guest:Brent Cooke, former CMO of MVMT, has an extensive experience designing and executing clearly defined marketing and communications strategies that drive customer-centric growth for industry leaders and leading national brands. Proven track record of managing challenging business situations and executing turnaround and growth initiatives to achieve revenue and profitability goals, stakeholder buy-in, and customer needs. Connect and learn more about Brent:Email: 4thwallinsights@gmail.comLinkedIn: https://.linkedin.com/in/brent-cooke-mktg/Improve your gross margins by up to 40%! Why Portless? Direct Shipping: From China to customers in just 6-8 days Domestic Feel: Custom packaging, local tracking from carriers Cost-Effective: Slash those cargo shipping and customs fees Cash Flow Positive: No more tied-up cash flow in inventory. Relieve yourself of frozen cash within a couple of days. Be Q4 Ready! Check out Portless for seamless fulfillment solutions, free sample product here: https://bit.ly/3SzOi0Z Get 5 Offers for 2 Products (10 in total) along with 10 highly engaging tried and true creatives, 30 captivating headlines, descriptions, and ad texts sent to you for only $99. Go to https://www.upgrowthcommerce.com/offer and order now - this offer is only available for a limited time.We love our podcast community and listeners so much that we have decided to offer a free eCommerce Growth Plan for your brand! To learn more and how we can help, click here: upgrowthcommerce.com/grow Join our community and connect with other eCommerce brand owners and marketers! https://www.facebook.com/groups/secretstoscalingpodcast

Join Andrew Morgans and Mina Elias, CEO and Founder of the Trivium Group, as they discuss bringing your Direct to Consumer (DTC) store onto Amazon. Hear these two Amazon experts dig into exactly what DTCs must remember and execute when launching on Amazon.   Find Startup Hustle Everywhere: https://gigb.co/l/YEh5   This episode is sponsored by Full Scale: https://fullscale.io   Learn more about Trivium Group: https://triviumco.com   Learn more about Marknology: https://www.marknology.com  See omnystudio.com/listener for privacy information.

What are the most important metrics to measure for e-commerce brands? In this episode, Elias has a chat with Brian Ebern, the CEO of Zeenk, the customer-centric data analytics solution built for DTCs, eCommerce brands, and your agencies.  Topics we discuss: Most important metrics to measure Why CLV matters Differences between industries and how this impacts analytics Attribution for e-commerce and how to measure this (both on- and offline) LinkedIn Brian: https://www.linkedin.com/in/brianeberman/  Website Zeenk: https://zeenk.com/  ** Are you a Martech Enthusiast? Subscribe to our 2-weekly newsletter at clubmartech.com ** The Marketing Technology Podcast is brought to you by Marketing Guys, the #1 Martech agency in Europe. If you want to be on this podcast or would like to know more about Marketing Technology, visit our website at marketingguys.com or contact Elias Crum at e.crum@marketingguys.nl

In the latest episode, we speak with Brian Eberman, Chief Executive Officer at Zeenk, to discuss data and analytics. Zeenk is the first customer-centric data analytics solution designed for DTCs, e-commerce brands, and agencies.Typically, Zeenk provides actionable analytics to e-commerce brands selling on Amazon or Shopify.Understanding data and analytics is important to subscription-based brands in evaluating where to spend their marketing budget and how to retain customers.Brian has a deep background in analytics, data science and AI, and has been involved in data and AI-driven companies for over 30 years, after receiving his Ph.D. in AI and robotics.In the episode, we discuss various topics relating to data, including Zeenk's typical customer, how each customer is evaluated, and the client onboarding process. We also talk about who benefits from the data, besides the client. Learn how understanding data and analytics affects subscription-based companies by tuning into the latest episode of Subscriptions Scaled with Brian Eberman, Chief Executive Officer at Zeenk. - Zeenk - https://zeenk.com/ #Saas #subscriptions #subscriptionbusiness #subscriptionservice Ready to get started with Rebar?Head to rebartechnology.com or email info@rebartechnology.com to schedule a call today.

Sometimes SEO and other marketing integration can be overlooked when you're doing migrations or other developmental projects, especially on the ecommerce side. Holistically, you can't do one without the other. So the search engine and conversion pieces are equally as important as the technology pieces. Ethan Giffin, the founder and CEO of Baltimore-based Groove Commerce, joined me on the SEJ Show to discuss overall SEO for ecommerce & DTCs, Google Merchant Center / Shopping, the importance of CRO & Upsells for SEO (and other channels), and ways to prepare for the 2022 Holiday Shopping season.   Shopify Plus can be a good fit if you have a simple business. However, you need more customization if you have a more complex interaction with more business rules and logic. Big-commerce people generally float over to the big commerce side of things. –Ethan Giffin, 12:38 Programmatically create the best framework. The best framework is thinking about how the template is laid out. What is the hierarchy of the template, what are the components, and how do the sites link together from an internal linking standpoint? So I'm just a believer that many things we did back in the day still work. –Ethan Giffin, 16:11 Suppose you're new to a company and you hear a migration. In that case, hopefully, there are archives within the company that people used before you. There are lists of the redirects that were integrated and implemented into the site. Just cleaning that history up can be incredibly impactful. But again, it gets into human behavior and the ability to make things more efficient. –Loren Baker, 20:37 [00:00] - About Ethan. [12:14] - Most commonly overlooked issues during migration. [24:44] - An essential factor to consider in building an ecommerce site. [31:48] - What to do when a product is no longer sold. [35:18] - FAQ schema recommendation. [37:23] - What is rendering on the ecommerce side? [41:29] - Recommendation on optimizing from an ad script perspective. [43:01] - Optimizing schema integrations on the catalog side. [48:55] - Ecommerce companies Ethan has worked with.   Resources mentioned: Groove Commerce: https://www.groovecommerce.com/   Every app that you install into your store has overhead. Every kind of front office sales-related app, reviews, upsells, cross-sell, site search, out-of-stock notifications – everything has a component to it that loads into the browser, and that creates a heavier page. –Ethan Giffin, 25:15 People don't think about margin enough. So how do you promote those products and get people to buy things with the best margin versus the most popular ones? So really, it's thinking about how to optimize the catalog. –Ethan Giffin, 47:32 If you have a business and you're moving to another building, you don't just bring the storefront with you. You got to bring everything you got to bring the offices, the desks, everything. So if you're migrating a site, you don't just redirect the front page and the top like collections or categories. You must take care of everything –the blog, subdomains, subfolder structures, etc. –Loren Baker, 22:56   For more content like this, subscribe to our YouTube channel: https://www.youtube.com/user/searchenginejournal Are you looking to keep up with current and effective digital marketing today? Check out https://www.searchenginejournal.com for everything you need to know within the digital marketing space and improve your skills as an internet marketer.   Connect with Ethan Giffin: Ethan Giffin, GrooveCommerce's CEO, has been a leading ecommerce and web analytics expert for most of his career. Conversion rates, search engine visibility, and web analytics are all things he knows inside and out. However, he is passionate about helping businesses succeed online without having to become experts. There are only a few people like Ethan. His love for SEO, conversion rates, and ecommerce go hand in hand with his passion for traveling and DJing in between - not to mention those pocket squares! Connect with Ethan on LinkedIn: https://www.linkedin.com/in/ethangiffin/ Follow him on Twitter: https://twitter.com/opie   Connect with Loren Baker, Founder of Search Engine Journal: Follow him on Twitter: https://www.twitter.com/lorenbaker Connect with him on LinkedIn: https://www.linkedin.com/in/lorenbaker

Topics*A BIG THANKS to my guest last week 1stEXPs: The Expendables Sha-Elemental tonight I have DTC's Richard Youden!News Booth* Veana Marie's “It's Personal” Release Party was a SUCCESS!*Members of a Georgia High School Football Team Save Woman's Life After Accident*FTC Drops $200K Fine on Lions Not Sheep Clothing for Consumer ManipulationLegal Booth*Aqib Talib's Brother Yaqub Salik Talib is in custody after turning himself in for the murder of youth football coach Michael Hickmon after an argument between the coaches & officiating crew*US Women's Soccer will receive 22M in a Historic Equal Pay CaseEntertainment Booth*RIP Anne Heche (53)*The Breakfast Club's Angela Yee to leave in August to debut her own TV show.Sports Booth*Pats Panthers Joint Practice was a “Spirited Workout”.*Pats RB James White Retires*JSU's HC Deion Sanders Keeps it Real When Asked About Playing Power 5 Alabama (Clip)*EVs in NASCAR's 2023 Season*EVs in Formula E as Jaguar & Castrol Unveil a 2.8 Second 0-60 EVBiden Bombshells*President Biden's Inflation Reduction Act PassesShout Outs & Event Reminders*Thanks to those who purchased BrandedBills Beanies*Check out Drafting the Circuits, Oscar Mike Radio, TalkBack with Gloria Shea, She Talks Football Podcast & Triple Threat Tuesdays with Mattie C's Sports 4U & Me, Happy Hour w/Lito!*Veana Marie latest single “Let's Roll (feat. Hillreye Banks)” is available on ALL music streaming outlets & please visit www.veanamarie.com! Album release party is August 13th!!! PROVA! Brockton Aug. 18th!Don't forget to converse in our FB Live chat where you can win a FREE t-shirt courtesy of ILoveBostonSports.com!#areyoulistening #discuss #doyourhomework #ninjawithknowledge #thebooth #whoobazoo #hatchetradio #sinista1 #sinista1productions #seeyounexttuesday #7PM #draftingthecircuits #oscarmikeradio #mattiecssports4uandme #happyhourwlito #talkbackwgloriashea #shetalksfootball--- Send in a voice message: https://anchor.fm/thebooth/messageSupport this podcast: https://anchor.fm/thebooth/support

This week on The Download: New TikTok Trademark Could mean new streaming service, third-party cookies get a stay of execution from Google, Apple App Store ads could signal Apple Podcasts' future, and two perspectives on the downturn ad economy.  New TikTok App Trademark Manuela: Last Thursday Dan Whateley and Amanda Perelli, writing for Business Insider, covered a new trademark application for a service called TikTok Music. As the simplistic name suggests, TikTok parent company ByteDance could be looking to branch the TikTok brand out beyond its current relationship to music and create a fully-fledged streaming platform.  “The idea that ByteDance would launch a standalone "TikTok Music" streaming service in the US to compete with players like Spotify and Apple Music isn't unfounded. It already runs a streaming app called Resso in three markets — India, Brazil, and Indonesia — that has been grabbing market share from other streamers in the past year.” While nothing has been formally announced or set in stone, the sources Perelli and Whateley contacted for their story suggest it's highly unlikely ByteDance would file such a trademark. Filing in the US and Australia wouldn't happen without a strong chance the company meant for it to come to fruition. Then there's the matter of this move making perfect sense for TikTok.  Why cover this on The Download? Well, in addition to the general fact TikTok is slowly devouring the online world, it's coming for audio specifically and the trademark application lists, among other things, the proposed new app's ability to stream: “downloadable mobile applications providing podcast and radio broadcast content.” What remains to be seen is what the TikTok version of ‘a podcast' will be. Google Delays Cookie Death Again Shreya: Once again we won't be seeing the death of third-party cookies, as Google has delayed their death blow for another year. Last Wednesday The Verge's Richard Lawler covered the story in the article “Google delays blocking third-party cookies again, now targeting late 2024.”  “The plan is to expand the group of Chrome users who have Privacy Sandbox APIs enabled to “millions of users globally” starting in August, then gradually opt more people in throughout the rest of the year and into 2023, giving the publishers and developers of these sites time to find out how the technology works before the APIs are “generally available” by Q3 of 2023.”  With this second delay third-party cookies are becoming the shoe that refuses to drop in advertising. While podcasting doesn't depend on cookies per se, the ability to track individual consumers remains an expectation of digital marketers who don't want to see the genie go back into the bottle. If it does, podcasts are on equal footing with mobile and web ads, and all will have to do the work to target the right consumers. Apple App Store Ad Offerings Signal Podcast Future Manuela: This Tuesday's issue of Stratechery covers many sections of the Apple earnings call, but one particular section stuck out to The Download: Apple's new advertising slots. The new slots are detailed by 9to5Mac's Chance Miller. “Apple is expanding its advertising business and adding two new ad slots to the App Store. Currently, the App Store has two ad slots: one on the main ‘Search' tab and one in the Search results. The two new App Store ads announced today will bring advertisements to the App Store ‘Today' homepage, as well as to individual app pages.”  While the App Store and Apple Podcasts are different services, this change could signal a shift in the winds over in the podcasting world. Currently there are no ads in Apple Podcasts. Apple also puts considerable time into featuring podcasts in places ads would normally appear at no charge. Years of careful curation and optimal placement have caused those spots to become incredibly coveted. By making some of those spaces available for purchase - through search or the home page, or even on pages for OTHER podcasts - Apple would unlock a large revenue opportunity for themselves outside of subscriptions, and provide a new for-pay opportunity for podcast promotion. Ad Economy Downturn Dual Perspectives Shreya: On Monday Digiday's Seb Joseph posted “The downturn ad economy: A tale of two narratives.”  “There are two competing narratives on advertising at the moment. They sit uneasily with each other. But both are correct. Ad dollars are being spent, but they're also being cut. Yes, these two things can be true at the same time. No, the latter perspective doesn't make the former any less valid or vice versa. Really, it's a matter of perspective.”  The two warring perspectives in Joseph's piece are that of the big holding companies and agencies versus the platforms. Both are staring down the barrel of a recession and have different reactions.  “It's no surprise that the marketers who can afford to advertise now are trying to make the most of it.  They're spending ad dollars, rather than looking to pull them. Indeed, economic slumps are usually the best chance to buy share of voice cheaply at the same time rivals reduce their own. It's a cliche for a reason.   Otherwise, Unilever wouldn't have splurged £169.73 million ($206.7 million) on advertising in the first half of the year alone. Coca-Cola did so mething similar, as did McDonald's. The largest advertisers will try and advertise their way through the downturn — to a point, at least.”  Podcasting is platform-heavy, working diligently to get the big advertisers to shift their spending into podcasting. Yet those platform peers are the ones getting the short end of the stick when it comes to ad cuts.  “To survive, companies are cutting costs, including advertising. When these companies advertise, they tend to do so online first and foremost. SMEs and DTCs are nothing but digital-first in many respects. So when these businesses feel the effects of adverse conditions, so do the platforms they advertise on.” When those in the podcasting industry talk about the push for bigger advertisers in our space, it's not only for growth: it's to weather the storm. If some of those spend-through-the-storm big fish can be directed to our corner of the world, they'll keep multiple industries afloat. Quick Hits Section Manuela: Finally, it's time for our semi-regular roundup of articles we're calling Quick Hits. These are articles that didn't quite make the cut for today's episode, but are still worth including in your weekend reading. This week's four great reads are:  First: Google Begins Interest Group-Based Ad Experiment by Laurie Sullivan. Google is testing grouping users into interest groups (the article gives “custom bikes” as an example).This has implications for podcasting. What would be a great way to reach custom bike fans? A custom bike podcast.  Podcasting has a window to figure this stuff out.  Clear your calendar for the afternoon of August 16th as the Latino Podcast Listener Report 2022 is coming your way. The presentation, co-hosted by Gabriel Soto, Edison Research Senior Director of Research, and my co-host on La Descarga, as well as She Podcasts cofounder Elsie Escobar. Registration is open now.  Also: Podcasts are testing out-of-home ads to reach broader audiences by Alyssa Meyers. In a previous episode we touched on the story of Slow Burn buying a billboard to promote their season on Shirley Wheeler in Roe v. Wade battleground states. This covers the wider trend of podcasts dipping their toes in out-of-home advertising, first highlighted by James Cridland over in Podnews. The habit is growing and catching more attention, though it comes with - ironically - less metrics than the already small amount of fingerprinting traditional podcast advertising comes with.  Finally: How Slate's Charlie Kammerer is prioritizing frequency to boost podcast revenue by Kayleigh Barber. In a piece that rarely happens in mainstream podcast coverage, Slate's Charlie Kammerer talks through the outlet's podcasting strategy. Of note is the approach that shows integrated value, using podcast paywalls to drive subscriptions of Slate overall.  The Download is a production of Sounds Profitable. Today's episode was hosted by Shreya Sharma and Manuela Bedoya, and the script was written by Gavin Gaddis. Bryan Barletta and Tom Webster are the executive producers of The Download from Sounds Profitable. Special thanks to our media host, Omny Studio. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

This week on The Download: New TikTok Trademark Could mean new streaming service, third-party cookies get a stay of execution from Google, Apple App Store ads could signal Apple Podcasts' future, and two perspectives on the downturn ad economy.  New TikTok App Trademark Manuela: Last Thursday Dan Whateley and Amanda Perelli, writing for Business Insider, covered a new trademark application for a service called TikTok Music. As the simplistic name suggests, TikTok parent company ByteDance could be looking to branch the TikTok brand out beyond its current relationship to music and create a fully-fledged streaming platform.  “The idea that ByteDance would launch a standalone "TikTok Music" streaming service in the US to compete with players like Spotify and Apple Music isn't unfounded. It already runs a streaming app called Resso in three markets — India, Brazil, and Indonesia — that has been grabbing market share from other streamers in the past year.” While nothing has been formally announced or set in stone, the sources Perelli and Whateley contacted for their story suggest it's highly unlikely ByteDance would file such a trademark. Filing in the US and Australia wouldn't happen without a strong chance the company meant for it to come to fruition. Then there's the matter of this move making perfect sense for TikTok.  Why cover this on The Download? Well, in addition to the general fact TikTok is slowly devouring the online world, it's coming for audio specifically and the trademark application lists, among other things, the proposed new app's ability to stream: “downloadable mobile applications providing podcast and radio broadcast content.” What remains to be seen is what the TikTok version of ‘a podcast' will be. Google Delays Cookie Death Again Shreya: Once again we won't be seeing the death of third-party cookies, as Google has delayed their death blow for another year. Last Wednesday The Verge's Richard Lawler covered the story in the article “Google delays blocking third-party cookies again, now targeting late 2024.”  “The plan is to expand the group of Chrome users who have Privacy Sandbox APIs enabled to “millions of users globally” starting in August, then gradually opt more people in throughout the rest of the year and into 2023, giving the publishers and developers of these sites time to find out how the technology works before the APIs are “generally available” by Q3 of 2023.”  With this second delay third-party cookies are becoming the shoe that refuses to drop in advertising. While podcasting doesn't depend on cookies per se, the ability to track individual consumers remains an expectation of digital marketers who don't want to see the genie go back into the bottle. If it does, podcasts are on equal footing with mobile and web ads, and all will have to do the work to target the right consumers. Apple App Store Ad Offerings Signal Podcast Future Manuela: This Tuesday's issue of Stratechery covers many sections of the Apple earnings call, but one particular section stuck out to The Download: Apple's new advertising slots. The new slots are detailed by 9to5Mac's Chance Miller. “Apple is expanding its advertising business and adding two new ad slots to the App Store. Currently, the App Store has two ad slots: one on the main ‘Search' tab and one in the Search results. The two new App Store ads announced today will bring advertisements to the App Store ‘Today' homepage, as well as to individual app pages.”  While the App Store and Apple Podcasts are different services, this change could signal a shift in the winds over in the podcasting world. Currently there are no ads in Apple Podcasts. Apple also puts considerable time into featuring podcasts in places ads would normally appear at no charge. Years of careful curation and optimal placement have caused those spots to become incredibly coveted. By making some of those spaces available for purchase - through search or the home page, or even on pages for OTHER podcasts - Apple would unlock a large revenue opportunity for themselves outside of subscriptions, and provide a new for-pay opportunity for podcast promotion. Ad Economy Downturn Dual Perspectives Shreya: On Monday Digiday's Seb Joseph posted “The downturn ad economy: A tale of two narratives.”  “There are two competing narratives on advertising at the moment. They sit uneasily with each other. But both are correct. Ad dollars are being spent, but they're also being cut. Yes, these two things can be true at the same time. No, the latter perspective doesn't make the former any less valid or vice versa. Really, it's a matter of perspective.”  The two warring perspectives in Joseph's piece are that of the big holding companies and agencies versus the platforms. Both are staring down the barrel of a recession and have different reactions.  “It's no surprise that the marketers who can afford to advertise now are trying to make the most of it.  They're spending ad dollars, rather than looking to pull them. Indeed, economic slumps are usually the best chance to buy share of voice cheaply at the same time rivals reduce their own. It's a cliche for a reason.   Otherwise, Unilever wouldn't have splurged £169.73 million ($206.7 million) on advertising in the first half of the year alone. Coca-Cola did so mething similar, as did McDonald's. The largest advertisers will try and advertise their way through the downturn — to a point, at least.”  Podcasting is platform-heavy, working diligently to get the big advertisers to shift their spending into podcasting. Yet those platform peers are the ones getting the short end of the stick when it comes to ad cuts.  “To survive, companies are cutting costs, including advertising. When these companies advertise, they tend to do so online first and foremost. SMEs and DTCs are nothing but digital-first in many respects. So when these businesses feel the effects of adverse conditions, so do the platforms they advertise on.” When those in the podcasting industry talk about the push for bigger advertisers in our space, it's not only for growth: it's to weather the storm. If some of those spend-through-the-storm big fish can be directed to our corner of the world, they'll keep multiple industries afloat. Quick Hits Section Manuela: Finally, it's time for our semi-regular roundup of articles we're calling Quick Hits. These are articles that didn't quite make the cut for today's episode, but are still worth including in your weekend reading. This week's four great reads are:  First: Google Begins Interest Group-Based Ad Experiment by Laurie Sullivan. Google is testing grouping users into interest groups (the article gives “custom bikes” as an example).This has implications for podcasting. What would be a great way to reach custom bike fans? A custom bike podcast.  Podcasting has a window to figure this stuff out.  Clear your calendar for the afternoon of August 16th as the Latino Podcast Listener Report 2022 is coming your way. The presentation, co-hosted by Gabriel Soto, Edison Research Senior Director of Research, and my co-host on La Descarga, as well as She Podcasts cofounder Elsie Escobar. Registration is open now.  Also: Podcasts are testing out-of-home ads to reach broader audiences by Alyssa Meyers. In a previous episode we touched on the story of Slow Burn buying a billboard to promote their season on Shirley Wheeler in Roe v. Wade battleground states. This covers the wider trend of podcasts dipping their toes in out-of-home advertising, first highlighted by James Cridland over in Podnews. The habit is growing and catching more attention, though it comes with - ironically - less metrics than the already small amount of fingerprinting traditional podcast advertising comes with.  Finally: How Slate's Charlie Kammerer is prioritizing frequency to boost podcast revenue by Kayleigh Barber. In a piece that rarely happens in mainstream podcast coverage, Slate's Charlie Kammerer talks through the outlet's podcasting strategy. Of note is the approach that shows integrated value, using podcast paywalls to drive subscriptions of Slate overall.  The Download is a production of Sounds Profitable. Today's episode was hosted by Shreya Sharma and Manuela Bedoya, and the script was written by Gavin Gaddis. Bryan Barletta and Tom Webster are the executive producers of The Download from Sounds Profitable. Special thanks to our media host, Omny Studio. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Episode 215: You're driving down the highway, and then suddenly, a light appears on your dash. That's an indicator that maybe you've got some trouble coming. In today's episode, we focus on diagnostic trouble codes, how to interpret them, what they mean, and how to go from a trouble code to the part you need in under 3 minutes.Show Notes: Visit HeavyDutyPartsReport.com for complete show notes of this episode and to subscribe to all our content. Disclaimer: This content and description may contain affiliate links, which means that if you click on one of the product links, The Heavy-Duty Parts Report may receive a small commission. Sponsors of this Episode: Want to look up parts but don't have a part number or the VIN? Download Diesel Parts for free on Desktop or on your Apple or Android device.Looking for high-quality fuel injection for heavy-duty applications? Visit AMBACInternational.com/AftermarketSpecial Offer: Are you looking to purchase heavy-duty parts and get your commercial vehicle repaired? Get access to one of HDA Truck Pride's 750 locations across the United States and Canada. Visit HeavyDutyPartsReport.com/BuyParts.

In this episode of Causes or Cures, Dr. Eeks chats with Dr. Lisa Parker on her research about how drug companies influence DTC (Drug and Therapeutic Committee) decisions at hospitals in Australia. She describes who is part of a DTC and what it does, conflicts of interest with industry, ways DTCs try to decrease industry's influence and the things drug companies do to get around those mitigation efforts. Finally, she makes suggestions for improving the system. Dr. Parker is a honorary senior lecturer in the school of Pharmacy at The University of Sydney and on the faculty of medicine and health. Her research focuses on public health ethics and policy, specifically the influence of values, evidence and industry on healthcare policy. She is also a practicing clinician and works in the field of oncology. To contact Dr. Eeks, do so through bloomingwellness.comOr follow her on Instagram here.Twitter here.Or Facebook here.Subcribe to her newsletter here!

Albus Yu works for China Growth Capital, a venture capital fund that manages about 1.4 billion dollars. He specializes in consumer internet, consumer brands, and services investment. Hear Albus explain:The reason that he had started to invest in consumer internet and e-commerce marketplaces;What the growth of DTC brands in China looks like these days;The differences that the DTC brands are growing between the US versus in China right now, and Why it is a better opportunity from both the consumer side and supply & manufacturing side; and he gave the Chinese "Lululemon" as an example;The reason that Albus recommend brands to start off online and build offline presence as well;He perceives the potential for some Chinese new brands to expand internationally as positive.

Albus Yu works for China Growth Capital, a venture capital fund that manages about 1.4 billion dollars. He specializes in consumer internet, consumer brands, and services investment. Hear Albus explain:The reason that he had started to invest in consumer internet and e-commerce marketplaces;What the growth of DTC brands in China looks like these days;The differences that the DTC brands are growing between the US versus in China right now, and Why it is a better opportunity from both the consumer side and supply & manufacturing side; and he gave the Chinese "Lululemon" as an example;The reason that Albus recommend brands to start off online and build offline presence as well;He perceives the potential for some Chinese new brands to expand internationally as positive.

Richard is the co-founder of Grandview Capital, a VC fund focused on investing in Chinese entrepreneurs who do business outside of China (AKA go overseas or "chuhai" in Chinese). He's based in Silicon Valley and his co-founder is in China. Hear Richard explain: Why he started to look at Chinese entrepreneurs who are attacking overseas markets back in 2015; How the nature of the manufacturing & technology industry makes it easier for these companies to globalize; How he believes in applying the "time machine" paradigm to his investments How it's no longer about copying but localizing Why Chinese companies favor Southeast Asia and Latin American markets What he's investing in these days.   Find Richard on LinkedIn!

Albus Yu works for China Growth Capital, a venture capital fund that manages about 1.4 billion dollars. He specializes in consumer internet, consumer brands, and services investment. Hear Albus explain: The reason that he  had started to invest in consumer internet and e-commerce marketplaces; What the growth of DTC brands in China looks like these days; The differences that the DTC brands are growing between the US versus in China right now, and Why it is a better opportunity from both the consumer side and supply & manufacturing side; and he gave the Chinese "Lululemon" as an example; The reason that Albus recommend brands to start off online and build offline presence as well; He perceives the potential for some Chinese new brands to expand internationally as positive.  

On-board diagnostics (OBD) From Wikipedia, the free encyclopedia On-board diagnostics (OBD) is an automotive term referring to a vehicle's self-diagnostic and reporting capability. OBD systems give the vehicle owner or repair technician access to the status of the various vehicle sub-systems. The amount of diagnostic information available via OBD has varied widely since its introduction in the early 1980s versions of on-board vehicle computers. Early versions of OBD would simply illuminate a malfunction indicator light or "idiot light" if a problem was detected but would not provide any information as to the nature of the problem. Modern OBD implementations use a standardized digital communications port to provide real-time data in addition to a standardized series of diagnostic trouble codes, or DTCs, which allow a person to rapidly identify and remedy malfunctions within the vehicle. Torque Pro (OBD 2 and Car) See what your car is doing in realtime, get OBD fault codes, car performance, sensor data and more! Torque is a vehicle / car performance / diagnostics tool and scanner that uses an OBD II Bluetooth adapter to connect to your OBD2 engine management / ECU Forum Thread Search on NicoClub.com for Infinity Manuals

Jo is joined by Mark Jones, President and CEO of LifeBrands D2C. Mark has been working with DTCs for decades. He launched Billy Blanks’ Tae Bo campaign in the 90’s and has since been skyrocketing DTC companies to success. Hear how Mark thinks about audiences, why data needs to be actionable, and his advice on how DTC’s can maximize their cross-platform TV campaigns this year and beyond.

This episode is a special double feature with Jeff Smith former Chairman of J&J and current Founder/Partner of Ignite Venture Studio + Paul Gelb Head of Digital Activation & Investment at Bauer. Get insight into the making of nimble and innovative DTCs and how they are prepping to take on legacy CPGs. And, then hear the other side — what long-standing, global CPG leaders are doing with eCommerce and digital media to keep their edge.

By his own account, Boll & Branch founder, Scott Tannen knows that his bedding brand may not be the first that comes to mind when you think of "cool" DTCs. The branding is classic and the style feels universal, but dig into the Boll & Branch supply chain and you'll find that they're totally changing the game for how textiles can (and should) be manufactured.Before he had a logo, or even a brand, Scott had drafted out the unwavering brand principals which deviated far from the norm of the textiles industry. Boll & Branch has adopted and created their own standards that meet or exceed qualifications for ethical labor, sustainable materials, and transparency.As he puts it, "There are so many issues that exist within this manufacturing cycle, and if you don't break it all apart by starting from scratch, you can't fix it." Tune in to hear how Scott and his wife Missy have built a transparent supply chain that they're proud of.Visit the Lumi blog for links and images.

As part of this episode, 23andMe giving away a free DNA kit! To enter, go to DNA Today’s Twitter/Facebook (@DNApodcast) and Instagram (@DNAradio) and look for the post of a picture of a 23andMe kit with the simple instructions to enter. Don’t miss your chance to win this free DNA kit!Anne Greb, MS, CGC joins the show to share her expertise on direct-to-consumer genetic testing as part of our ongoing series on DNA Today. She is a genetic counselor and serves as lead of the medical education team at 23andMe. In this role, she is responsible for developing educational initiatives that equip healthcare professionals to better integrate personalized genetic information into the everyday care of their patients. Previously Anne was the program director of 3 genetic counseling programs, Wayne State University, Long Island University and Sarah Lawrence College. She also directed the medical genetics course taken by first year medical students at Wayne State University.On This Episode We Discuss:Consumers’ motivations to pursue direct-to-consumer (DTC) genetic testingPotential integration of DTCs into routine medical careAccuracy of DTCs (Ambry Paper)BRCA testing of 3 variantsRecommendations on Utilizing ResultsEducating Consumers on Result ImplicationsAdvice for Genetic Counselors with Patients Presenting DTCsExtra Information from Raw Data23andMe ResearchProtection of Consumers’ DataFuture of 23andMeAre you looking for COVID-19 testing? Our sponsor of this DTC genetic testing series is Picture Genetics, who is now offering FDA-authorized test kits. And you don’t have to leave the house, the kits are shipped directly to your home. Ordering takes only a few minutes by answering some questions about any exposures or symptoms you may have had. You can order your kit directly at picturegenetics.com.For more information about 23andMe you can check out their website, follow on Twitter, and like on Facebook/Instagram. Healthcare providers can also visit 23andMe.com/medical for further information. Don’t forget to enter our giveaway on Twitter, Facebook and Instagram!Stay tuned for the next new episode of DNA Today next month which continues our DTC genetic testing series! New episodes are released on the first and third Friday of the month. In the meantime, you can listen to over 130 other episodes on Apple Podcasts, Spotify, streaming on the website, or any other podcast player by searching, “DNA Today”.See what else we are up to on Twitter, Instagram, Facebook and iTunes. Questions/inquiries can be sent to info@DNApodcast.com.

Picture Genetics Kit Giveaway! Enter to win your own free kit on our Twitter, Instagram, and Facebook.Guests for this episode are from Fulgent Genetics (offering Picture Genetic kits), which is the sponsor of this new Direct To Consumer Genetic Testing Series. Jessica Shiles is a genetic counselor and Dr. Samuel Strom is the lab director.Jessica serves as Fulgent’s Clinical Genetics Marketing Specialist. Her main role is to provide clinical training and expertise to help develop marketing material that is used to educate, support, and inform the patients and providers Fulgent serves. With Jessica’s strong passion for patient advocacy, she also leads Fulgent’s community outreach. She is a fellow Sarah Lawrence College’s alumni where she received her Masters of Science in Human Genetics.Previously Dr. Strom was an assistant professor at the UCLA David Geffen School of Medicine where he pioneered interpreting genomics results in the context of clinical diagnostic testing for rare inherited diseases and cancer. At Fulgent, he is continuing to forward this new science at an industrial scale. He is also an accomplished researcher in the fields of neurogenetics, ophthalmic genetics, and molecular diagnostics, with publications in top journals such as Science, JAMA, Genetics in Medicine, and Human Molecular Genetics.On This Episode We Discuss:Overview of Picture Genetics’ approach to DTCs (including genetic counseling)Difference between DTC genotyping and sequencingConditions on carrier screening (Picture Parenting)Ideal time for carrier screeningNewborn testing for healthy vs sick babiesNewborn testing vs newborn screeningConditions on newborn testing (Picture Newborn)Value of newborn testing after negative carrier screeningACMG59 qualification of conditions (Picture Wellness)Purpose of ordering testing on the ACMG59 genesCOVID-19 DTC testing, including FDA approvalThere is one correction during the episode, Jessica mentioned ACMG when she meant to say ACOG.As a DNA Today listener you can order your kits with code “DNATODAY” for a 25% discount and free shipping. Order at picturegenetics.com and the kit will be delivered right to your home! Thanks for Picture Genetics for sponsoring this DTC series. Don’t forget to enter our Picture Genetics Kit Giveaway on our Twitter, Instagram, and Facebook.Stay tuned for the next new episode of DNA Today on September 4th, 2020! New episodes are released on the first Friday of the month with some bonus episodes thrown in there. In the meantime, you can listen to over 125 other episodes on Apple Podcasts, Spotify, or streaming on the website. Questions/inquiries can be sent to info@DNApodcast.com.

Dr. Adam Rutherford is our guest for this second installment of our Direct-To-Consumer Genetic Testing series. He is a geneticist, author, and broadcaster. Dr. Rutherford has a PhD in Genetics, a degree in evolutionary biology, and is an honorary Research Fellow at UCLA. He was an audio-visual content editor for the journal Nature for a decade, and is a frequent contributor to the newspaper The Guardian. On radio, he is the presenter of BBC Radio 4’s flagship science program, Inside Science, as well as many documentaries. On TV, he has presented multiple BBC series including The Beauty of Anatomy, The Gene Code, and award winners Playing God and The Cell. Dr. Rutherford has also been a scientific advisor to films including Biophilia Live, World War Z, The Secret Service and Ex Machina (2015). He has authored multiple books including, “A Brief History of Everyone Who Ever Lived” and the book we will be discussing today, “How to Argue With a Racist: What Our Genes Do (and Don't) Say About Human Difference” which is being released this August! Enter our giveaway for a copy of his book on our Twitter, Instagram, and Facebook.On This Episode We Discuss:How genetics is woven into the history of raceDiscrepancy of papertrails and ancestry reports from DTCs between European and non-European descentWhat DTC companies can do to address this racial disparityHow genetics of ethnicity contradict Dawkins’ “tyranny of the discontinuous mind” conceptHow is it possible to not be genetically related to an ancestorWhat we can learn by comparing the genomes of African and African-American peopleHow consumer ancestry genetic testing affects how we think about our genetic differencesOlympics reveal of the limitation genetic predispositionDTCs contribution to racial reificationSponsoring this episode is Advanced Tele-Genetic Counseling (AT-GC) which provides virtual appointments to meet with a certified genetic counselor. These one-on-one conversations can help you understand how your own genetics may play a role in your health. Access to healthcare should not be dependent on where you live, which is why ATGC was founded! You can schedule your telehealth appointment directly on their website.As mentioned in the episode, you can signup here for the next free Phenotips Speaker Series on August 12th at 12pmET. Our host Kira Dineen will be interviewing Ellen Matloff about “The Evolving Role of Genetic Counselors in Precision Medicine”.Stay tuned for the next new episode of DNA Today on August 21st! New episodes are released on the first and third Friday of the month. In the meantime, you can binge 125 other episodes on Apple Podcasts, Spotify, streaming on the website, or any other podcast player by searching, “DNA Today”.See what else we are up to on Twitter, Instagram, Facebook, YouTube and our website, DNApodcast.com. And don’t forget to enter the giveaway! If you can’t wait to see if you've won, head over to Amazon to order your copy. Questions/inquiries can be sent to info@DNApodcast.com.

Last chance to nominate DNA Today in the Podcast Awards for the best Science and Medicine. Please take a few minutes to support the show!This episode kicks off our Direct-To-Consumer (DTCs) Genetic Testing Series! Check out our previous episodes about DTCs including episode 116, 105, 91, 80, and 56.Over this brand new series, we are going to be interviewing a whole bunch of experts including authors Adam Rutherford and Libby Copeland about their new books exploring DTCs and we get to hear directly from companies like Fulgent Genetics, JScreen, and 23andMe. So much more to come over the next few months!This series is sponsored by Picture Genetics, who is now offering FDA-authorized COVID-19 test kits. And you don’t have to leave the house, the kits are shipped directly to your home. Ordering takes only a few minutes at picturegenetics.com. Use code “DNATODAY” for 25% and free shipping on all other kits!To start off this series, we are joined by Jeanette McCarthy, MPH, PhD, who is a UC Berkeley trained genetic epidemiologist with current faculty positions at UCSF and Duke. Her interests are in educating stakeholders in the area of precision medicine, including healthcare providers and consumers. In 2014, Dr. McCarthy helped launch the first consumer-facing magazine in this field, Genome, where she served as the founding Editor-in-Chief. Dr. McCarthy is also the founder of Precision Medicine Advisors, where she develops and delivers workshops and online courses related to genetic testing.On This Episode We Discuss:Top companies in the DTC genetic testing industryDifferences between patient initiated, physician initiated, and/or medical/clinical gradeLesser known areas of testing including pharmacogenomicsRole of FDA regulationLearn more from Dr. Jeanette McCarthy on PrecisionMedicineAdvisors.com. Check out this blog post we mentioned during the episode where Dr. McCarthy explains how the genetic testing industry has developed and some of the recent industry trends and factors impacting its growth.Join host Kira Dineen live on Zoom in the Phenotips Speakers Series on July 27th 12pmET! Kira will be hosting the first installment by interviewing Advanced Tele-Genetic Counseling’s Founder Elizabeth Turner about “Adapting to Virtual Care in Genetic Counseling”. Register for free here.Stay tuned for the next new episode of DNA Today’s DTC series on August 7th with Dr. Adam Rutherford where we discuss his book How To Argue With A Racist: What Our Genes Do (And Don’t) Say About Human Difference. New episodes are released on the first and third Friday of the month. In the meantime, you can binge 125 other episodes on Apple Podcasts, Spotify, streaming on the website, or any other podcast player by searching, “DNA Today”.See what else we are up to on Twitter, Instagram, Facebook, YouTube and our website, DNApodcast.com. Questions/inquiries can be sent to info@DNApodcast.com.

When Christiane Lemieux was looking to sell her first company, she knew she wanted to find a buyer that understood that the future revolved around Ecommerce. She found that buyer in Wayfair and for the next few years, she worked with the company to cultivate as much knowledge about the eComm space as possible before venturing out on her own once more. Today. Christiane is the founder of The Inside and the author of numerous books, including her newest called Frictionless. The idea of her new company and the book revolves around the concept that in order to have success in the world of Ecommerce, you need to give your customers an experience that is so easy and efficient, that they never have a reason not to buy. On this episode of Up Next in Commerce, Christiane explains why that frictionless experience is so important, and how to make it a reality. Key Takeaways: Thanks to innovators like Bezos and Jobs, the world shops in a different need-it-now way. As a result, the biggest challenge Ecommerce platforms face is creating a frictionless experience By leveraging the design community to be consultants, The Inside is targeting customers who can buy with more frequency and create predictable, repeatable conversions Getting online quickly and the businesses who have a digital-first strategy are successful For an in-depth look at this episode, check out the full transcript below. Quotes have been edited for clarity and length. --- Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Respond quickly to changing customer needs with flexible Ecommerce connected to marketing, sales, and service. Deliver intelligent commerce experiences your customers can trust, across every channel. Together, we’re ready for what’s next in commerce. Learn more at salesforce.com/commerce --- Transcript:   Stephanie: Christiane, welcome to the show. How's it going? Christiane: Hey. It's going really well, Stephanie. How are you doing? Stephanie: Doing great. So, for all of our listeners, I want you to pronounce your own name since I did not do it this time. Christiane: My name is Christiane Lemieux. It's very French and a huge mouthful, so I completely give you a pass on that. Stephanie: Thank you for doing that, so I did not have to. So, you are the founder and CEO of The Inside, a direct-to-consumer home furnishing brand. I love to hear a little bit about that and how you started it? Christiane: Well, this is my second foray into the world of home furnishings. I started my first company, it was called DwellStudio, out of college. I went to university at Parsons School of Design here in New York. And I started a home furnishings brand from my New York apartment. 13 years later, I sold it to Wayfair. And speaking of what's up next in commerce and the digital landscape, part of the reason that I did that was that... Oh, you know what, I should cut my nail Hold on. Sorry. Let me just cut this so it doesn't ding on you. Stephanie: Okay. Christiane: Sorry, I'll go back to Wayfair. So, I sold my first company to Wayfair, and part of the reason that I did that was that I got to be entrepreneurial fork in the road where I had never really raised money before. And I realized that if I was going to continue down, the growth trajectory that I was on, it would involve me opening more than the one store I had in New York. It would involve me raising money for the first time, substantial amounts of money for the first time, to roll out stores. Christiane: And at the end of the day, I sat and thought for a very long time about the business model that I was on, that was growing, that I had started, and I realized that it didn't feel right to me. I really believed that all businesses were going to, at some point, in the near term or distant future, transition to eCommerce. And what I wanted to figure out was, who could I either partner with or sell to that would understand that idea and philosophy? Christiane: And so, I hired an investment bank in New York and they actually had me meet with a whole bunch of home furnishings companies, most of them, you would probably know. But when I walked into Wayfair's office in Boston with 1,800 people and 800 engineers, I realized that we were really aligned from a conceptual point of view in terms of what the future of DTC look like, direct-to-consumer look like. And so, it wasn't the best offer financially but, to me, it was the best offer intellectually and philosophically. So, I sold my business to Wayfair in 2013. Christiane: And then, I went on their executive committee. I mean to say that it was a learning would be doing a disservice. It was like a full immersion into eCommerce with one of the best teams in the country, and by far, the best team in my particular category. And so, I learned so much from them. Christiane: And as I was sitting there, I was like, "What would make me start another business? What in the world after building one from the ground up and selling it, what would I do?" And so, I realized that if I could take my first business, which is really design-first and brand-first, and then merge that into what I had learned at Wayfair from a digital commerce-first perspective, that I might be crazy enough to do it again. And that's what I did. Stephanie: Yeah, that's amazing. So, what were the key learnings that you took away from Wayfair, and maybe the pitfalls that you saw where you're like, "Oh, I should avoid that."? Because when I was looking into Wayfair, I think they're still very unprofitable. And so, did you see things like that and you're like, "Oh, if you just adjusted this part of the model or this part of logistics, I wouldn't have to worry about that."? Or what kind of things do you take away from that experience? Christiane: So, I would say there's almost nothing wrong with Wayfair. And I'm saying that, I mean that honestly. First of all, Niraj, their CEO is one of the smartest digital executives in the country, if not the world. I think that he's very much following the taking market share approach pioneered by Bezos, of course. And so, I think we're just very much on the same path. He will own the furniture category online and he will very quickly, if not even now. I mean, the last quarter was insane for them because now we're all sheltering at home and [inaudible] in a very different way than we did maybe nine weeks ago. But he'll take market share and he will be very profitable, and he'll own furnishings online. Christiane: There are other companies that have pursued that line of growth that weren't necessarily as equipped as he is. And he's equipped to do that. So, as relevant as that is in the post-WeWork discussion, I think in his particular case, he's already got the groundwork done to be able to do that and do it fairly flawlessly. I think for me- Stephanie: I mean, definitely still... The first company that comes to mind when I do think about buying furniture or looking for anything, even above Amazon and Walmart... I mean, they're the first ones I would go to so I agree. Christiane: Also, because they've got the best selection and they've also got the back-end figured out. And so, they taught me things like overpack centers. I was like, "What is an overpack center?" And so, they take- Christiane: They have overpack centers where they take in the goods from the manufacturers and they overpack them, so they don't break. And by diminishing the chance of something being damaged, not only do they make the customer experience better, which is really necessary in this day and age, but they also ensure that their margins don't get completely depleted by goods that arrive damaged. And so, it's not a crazy thing to do, but at the end of the day, it's totally crucial. Christiane: So, I mean, they taught me so much about, first of all, UX, customer experience, and then the logistics and the profound necessity to really think about delivery in a way that is beyond just parcel delivery or white glove delivery. They really think about it from a 360 perspective all the way from margin protection to a really flawless customer experience. Some of the things that you don't necessarily learn when you're building a design brand, I learned at Wayfair, so I'm forever thankful. Christiane: The difference is that they're like Amazon, they're a marketplace. And so largely, they don't design and produce their own SKUs or their own products. And they don't need to because their value prop is that in COVID-19 when every single person in the country, all of a sudden, needed some kind of a home office and/or home school. I mean, you went right to Wayfair and you ordered a desk and they came to you perfectly, right? Christiane: I wanted to take the ideas of brand and design but apply the Wayfair rigor of digital thought around how I executed this next brand, some of the things like having no inventory, having exclusive product, having a 3D studio to do the photography, dropship, largely dropship the product. So, instead of sending it through a more expensive white glove delivery, have it lightly assembled so that UPS or FedEx could do the delivery. And so, all of these things add up to really beautiful customer service, exclusive custom product to the customer, and then margin improvements around delivery, around no inventory, around a decreased cost in photo assets. Christiane: So, what I wanted to do is I challenged myself to think of all of the substantial problems with a home furnishings business, solve them first, and then start the business. And so, that's how I did it this time. Stephanie: That's super smart. So, how long has The Inside been operating and how's it doing today with everything going on? Christiane: So, I left Wayfair in 2016 and I called up my favorite supplier. She went into business with me on a B2B beta way. And so, we did that for close to two years. And then, I met the extraordinary, Kirsten Green of Forerunner, and she said to me, "This is really interesting, Christiane. Why don't I write you a pre-seat check and you go figure it out." Christiane: And so, we came out of beta in July of 18th. We're a year and a half in, and it's going very well. It's going very well. In this pandemic, I did not have the category breath that Wayfair has which made this a very interesting business time for them, but enough of a product breath that I think that we're helping people improve their homes on a daily basis right now, which is what we set out to do. Christiane: And listen, I feel extraordinarily lucky that it's a digital-first company. I don't have stores, I have a very lean staff. We were working from a work kosher, which we closed down at the end of April. So, we are going to be dispersed until, at least, the beginning of 2021, so we won't have an office. We can do all of this virtually. We hold no inventory, so we have no warehouses. Essentially, we had to let go two people just to preserve the business. But we've come through this, I think, as well as you can. My whole MO right now is making sure that nobody loses a job, really, because that's the scariest part of all of this is the unemployment numbers. I mean, that just keeps me up at night. Stephanie: I know. Yeah, seeing how high they're trending is definitely that's scary. Was there any big digital pivots you had to make or that you made quickly when COVID-19 started, or right now? Christiane: Well, I think that what we did... Apparently, from my digital marketing, either cohort or people that we work with, there are three DTC areas that have done very well in this particular pandemic, I mean, the Starling pandemic, so this pandemic, but it's athleisure, home, and alcohol. So, those three things had extraordinary growth. We happen to be in one of those categories. Christiane: I think one of the things that we did, which I think, anybody in a growth category in this particular time, we stayed the course with marketing. So, a lot of people caught their marketing. And what we're seeing is customer acquisition costs have come down, the cost for all of these paid marketing initiatives across all the platforms have come down. And so, we really leaned into that. Christiane: The other interesting thing that's sort of trend that's come out of this is not the digital marketing, I don't know if you've noticed this, but a lot of people are doing direct mail. Direct mail a huge resurgence obviously, depending on the category you're in, but people are home, and they're reading their direct mail. Stephanie: You shifted into that space of it? Christiane: We're looking into it now. Stephanie: Cool. Yeah, that's great. When you were first building The Inside, were there certain key technologies that you leaned on to build up the website, or are there any favorites that you utilize? I mean, I saw you have quizzes on the website, which seemed amazing. Is there anything specific where you're like, "This is my favorite piece of tech we use or a plug-in how we build our website." Any details around that? Christiane: Well, it's funny, this is our third iteration of our website. Christiane: So, we actually had to build our site from the ground up, which has its challenges. Christiane: One of the things that happened to us is we were on a really new version of Java, and Google couldn't index our site in the beginning so we had to do all kinds of back-end hacks to fix that. But for like three weeks, we're like, "Why is our traffic so bad?" And then, we realized that we weren't showing up at all. Stephanie: That's not great. Christiane: No, it's so horrible. So, just all these learnings along the way have been really interesting. So, because of the customizable aspect of our business, we had to build our own site from the bottom up, and that's given us the ability to keep growing our SKU count and keep allowing people to customize each and every one of the pieces. Christiane: I think that there's plug-ins. Everybody loves the Affirm or any kind of extended payment plan. There are things that are so unbelievable like Apple Pay and Amazon Wallet and all these things. If you don't have them, I mean, you're putting yourself at a huge disadvantage. I mean, they're not necessarily plug-ins, they're more payment tools. Christiane: I think the name of the game now is, it goes right to the core of my book, is making the experience frictionless. I mean, this is philosophical, but I think if frictionless extends even beyond that digital aspect of our lives, people are used to getting what they want, when they want, at the price they want, with the look they want, because of... Christiane: And I would say that Bezos might be the grandfather or the father of the frictionless experience. I mean, he changed the way we consume, and buying, shopping, whatever, fundamentally, in the same way that Steve Jobs changed the way we think about media. I mean, Bezos changed the way we shop, and he made it frictionless for us, and he keeps going beyond. Because if you think about Amazon Prime, he made everything accessible to us in two days. I mean, not necessarily right now, but generally speaking, and that just removes the friction from everything. Christiane: And philosophically, it's given us time back in our lives, right? Especially, let's think about others, me as a mom, I never have to take two hours of my day to go to the toy store to get the Lego for my son, William's friend, Gray's birthday party ever. It gets delivered to my house and it takes me no time. And that time that I get back, I mean, pre-COVID, I think the digital generation looks at time in a completely different way and the generation that preceded that, right? Stephanie: I absolutely agree. Christiane: Yeah, because there is all of this found time, and I think the digital generation also understands that it is the only non-renewable resource, right? If you have money, you can throw it on almost anything, right? I mean, you can have a jab for a trainer or whatever, or if you're clever and you have to be resourceful like me, you can find, I don't know, a meal delivery service or the stretch class on Mindbody, or whatever it is you're looking for. There's ways to hack almost anything. The only thing we can't hack is time. Christiane: And so, the more frictionless your experiences are across every single thing you need to do every day from like your healthcare all the way down to your grocery shopping, the more of this found time essentially you get back or digital time. Christiane: Pre-COVID, the people were applying that to travel, experience, I don't know, wellness, self-care, working out, all these things. Because it's the first generation that doesn't have to wait in line to get their license renewed at the DMV. Stephanie: Yeah. I mean, that's definitely a very different generation now who knows nonsense and they're not going to put up with the old way of doing things. How did you think about designing your website and your customer journey to create that frictionless experience? I mean, like I said earlier, I love seeing the quiz. I actually took it to see what kind of bedframe I should buy. How did you think about designing things to make it easy for people to buy? Especially furniture, that's kind of tricky. People are usually used to testing it out. Christiane: They're used to testing it out. So, my caveat is the following, that is definitely a work in progress. We look at this every day in every way, I don't think we've made it frictionless yet but we're trying to. And I think that for home furnishings, in some ways, we have to act as your decorating friend, as well as your place to buy the product. And so, to the extent, we can make your choices easier, so the quiz or you can text us or email us or set up an appointment for a design consultation with us. If we can help you be your trusted friend and design advisor, that I think is one of the tools to a frictionless experience. Christiane: Like every other eCommerce site, there's table stakes things like, "If you don't like it, you can return it," and you have 30 days to return it. Because you know what, that's just the name of the game today. And also, we have to ship it to you for free because that's also the name of the game today. Christiane: So, there are things that have been institutionalized, I'd say, by Amazon first and then adopted by everybody else that are just table stakes. And so, we started out with those and that was, I think, like 1.0 of frictionlessness online. And then the companies that are really forward thinking are the ones that could build on that on a near constant basis. So, yeah, that's very much where we are philosophically and trying to make the UX better every day. Stephanie: Got it. What kind of metrics are you focusing on when you're making all these iterations and trying to make the experience even better? Are there certain things you pay attention to or that you sync up with your team every week and go over? Christiane: A lot of it is Google Analytics and then we look at the Facebook metrics for the paid marketing, all of these things. But some of the things we look at are, obviously, like the really basic ones like bounce rate. One of the things that people are looking at now is, they call it dwell time, how long people spend on each page and how in-depth they go. So, we look at that. Christiane: We look at who designs a piece of furniture, and then transacts, and then who abandons the cart and why. And so, we're trying to finesse the experience all the time so that people feel they're not stuck with paralysis of choice. Because I think the thing about customizing is that, especially if there's 16,000 different iterations you can possibly make, you might get paralyzed by choice. Christiane: So, the quiz is very helpful there because you may have learned that you like coastal mid-century, your favorite color is blue, here are three patterns that you like that are foolproof for you. And then, you can go from there. You can iterate from there. So, you can choose a brass leg or wood leg or whatever that works for the rest of your interior. But at least you've narrowed down to the extent you can, algorithmically what you like. And so I think that, I mean, all of those things are super important. Stephanie: And I think less choices is definitely key. Especially I've seen a model where they're populating an entire room for you of like, "Here's the whole entire bundle, so you don't even have to think about it. You can swap things in." And like you said, having someone that you can text is so super important, where you feel like you have a friend where you're like, "How would this look? What do you think about this? Show me something that's similar." I think all of those are really strategic. Stephanie: But when it comes to some of those metrics, how do you... For dwell time, for instance, I think any of these might lead you down the wrong path based on what's happening right now with the current environment where I heard that, well, times are up, but then conversions aren't maybe up at the same rate. Is there any metrics where you're like, "Oh, they might be reading into that the wrong way, and we shouldn't maybe take a quick action based on that right now." Christiane: I think that's right. I think people are... Because we have so much time, and content looks different from one person to the other, the content they like. So, if you're in the middle of decorating your house, you might be on all these sites, and because you have, all of a sudden, more disposable time at your fingertips than you have in the past. So, I think dwell time is important, but add-to-cart is really the thing you want to see, and then the final conversion. Christiane: So, we look at where people are hanging out from a GA perspective and then look at the add-to-cart and then look at the conversion on that add-to-cart. Of course, for us, the metrics that we want to focus on are getting from add-to-carts to conversion to the extent we can, and so trying to make the PDP and the the checkout page as flawless as and as inviting as possible to really get people to transact. Christiane: I mean, in front of that is as much inspiration as we can possibly allow people to consume, whether it's through Instagram or through Facebook Ads or through whatever means to get them inspired. But really, our job, especially on a site level, is to make it so easy that why wouldn't you buy it? And to the extent we can quell your paralysis of choice. That's really where we're focused right now, is really helping you design the space of your dreams digitally. Stephanie: Very cool. So, you just mentioned Instagram. I saw that you launched an Instagram Live series called Go Inside. Can you speak a bit about how you're utilizing that to potentially drive sales and the strategy behind that, and ROI that you've seen on that content or how you measure that? Christiane: Well, I think, for us, part of this... The interesting thing about the home furnishings business is that there are two distinct consumers, there is the DTCs, so the consumer you think about who wants to buy an upholstered headboard and goes on and chooses their fabric, and executes on that, but there's also the trade. Christiane: And so, our particular category has interior designers, and many of them who, at the end of the day, are a very big part of this business, and a very, very important customer to anybody in the home furnishings business because they are buying on behalf of multiple people. And if you make the whole experience frictionless for them, it's not just one bed every five years, it could be five beds every month. Christiane: And so, I think part of our Instagram strategy is really letting the rest of our community meet the interior designers that really work with our product, not only so that they can see what this community does, but also, at the end of the day, we would love our interior designers to get business and to really think about this, not only as a home furnishing company, but as a community that we're growing for people who love design and who want to, as we call it, live beyond the beige. And for us, that's really people who want to personalize their spaces, and think about their spaces as something that is theirs and that is customizable, in a way that's frictionless. And so, by going live with our interior designers, we're introducing the world to this great community of people who can service that. Christiane: A little early for ROI right now, but if we circle back in a little bit of time, I can let you know, because data has to have like a decent subset, right? So, we just launched a home design 30-minute consultation, and that's really helpful in terms of conversion. Because if people get you on the on the line and walking through their spaces and really helping them, chances are it's the kind of help that they're looking for. So, we find that useful. Stephanie: Well, how do you think about scalability when it comes to having those one-on-one interactions with the customer and consulting them on the products and whatnot? Christiane: Well, that's where these two things dovetail together, right? And so, if we build a really beautiful, robust design community that is local... Because every different area has a different design philosophy. In California, you can live indoor or outdoor, in New York, a lot less. And so, if I can introduce you to a design in your area via Instagram Live, and he or she is showing off some of the projects they've done, there's a good chance that you will then reach out to them and let them know that you were introduced to their work on The Inside. Christiane: And the rest, I think, is just great for everybody involved. I mean, that's my business philosophy. I love a win-win-win, so the customer wins there, the designer wins there, and we win there not just because of a sale, but because we've made somebody's home and life better. Stephanie: Yeah, that's a really good strategy. And this thought that you are partnering with the designers and having them do the consultation, that's super smart, where you don't really have to worry too much about hiring a bunch of people and customer support to do it who don't really have good design principles probably. Christiane: Yup. That's how we'll scale. So, we're just at the inception of this, but you get it, right? So, they can meet Maureen Stevens on Thursday night or tomorrow night, and if she's in New Orleans and if they love her design, they can call her up. And when she finds out that they were sent to her via The Inside, then she'll most likely, I mean, hopefully, use one of our upholstered beds in her next project. But even if she doesn't, if somebody gets a better interior because of something we did along the way, then I feel pretty good about that. Stephanie: These micro-influencers and designers who are helping with these consultations, are they starting to request metrics and wanting to see data and things that your team will have to start supporting eventually? Christiane: I hope so, but not yet. I hope that... Listen, that's part of that frictionless post-COVID change. I think everybody is going to need data, digitally-driven data, so that they understand exactly what the reach is beyond this traditional business models that they've had prior to all this. Stephanie: Yup. I think that because of COVID, a lot of people are definitely putting on their entrepreneurial hats and they're going to want to see those metrics. And I think it'd be really interesting to have some type of leaderboard that would show which designer is doing the best and who's helping customers, and just gamify it a bit. Christiane: That'd be so much fun. It's almost like you're at, whatever it is, flywheel and who's biking the fastest. Stephanie: Yeah, I know. Just implement that tomorrow. Easy. So, are you- Christiane: Stephanie, I'm going to take a note right here and actually do that. That's pretty interesting. Stephanie: Yeah. I think that's where a lot of the world is going when it comes to gamifying certain purchases and making it more fun. Well, when it comes to gamifying, are there any pieces of tech that you're thinking about? I was just playing around with IKEA's app where they have AR that you can put the product in your room, which was really fun to play with. I was just putting full-on dressers on top of the bed and just being silly with it. But have you thought about doing that since your products are so unique, it seems like it would be really good to get them in the room where people are trying to design it? Christiane: Absolutely, yes. And in fact, we were talking to a company in Palo Alto, who was on the forefront of this, probably right around the corner from you. Stephanie: Oh, we're neighbors. Christiane: Yeah. And they are pioneering this incredible drag and drop. So essentially, you can take a picture of your room, and then you can drag and drop furniture into it. It's so well done. It's so well done that they can tell where your window is and they can have a shadow underneath the furniture so that it looks perfectly real. Interestingly, a lot of the technology that people use for gaming is really applicable here. So, it can create a really unique and kind of true-to-life experience. Christiane: So, yes, we're looking to this all the time. I think that as a brand spanking new startup, we're trying to make sure the fundamentals are frictionless before we add all kinds of layers of complexity to the customer experience. So, we want to make sure that it's really easy for you right now to go in and say like, "I love the modern platform bed and I like it in polka dot. I'm going to transact," versus... Because I think that we got to make sure the customers where we are in terms of technology, too. So, I think we're taking baby steps there, but the answer is absolutely yes. And all of that technology is fascinating to me. Stephanie: Yeah, completely agree. I'm definitely watching that market closely and it seems like people are leaning heavily in, but agree that until you understand how you want the customer journey to work and the product to work and everything, I think... Stephanie: We were just talking with someone from Lenovo who's saying that after years of being in business, you have to just start killing a bunch of things because too many things build up and it starts worsening the customer experience. So, it's probably good to figure everything out first before pulling in a bunch of new trendy tools. Christiane: Yeah. We need to have a really beautiful conversion rate indicating to us that the customer journey is frictionless before we can start throwing pretty complex essentially gaming ideas at them. Stephanie: Yup. And it would seem like you would need a pretty large catalog as well if you're going to develop an entire AR app for your company. I mean, people probably slip through placing furniture. I mean, at least that's what I was doing. I was like, bang, bang, bang, bang. I was putting in front of everywhere. It seems like I would need a pretty large catalog for that, too. Christiane: I think that's right. I think that's absolutely right. And so, somebody like IKEA touches every part of your house. I mean, we're too young to have that kind of SKU count. It has to be in every single category, right? You can't just have the dining room chairs, you have to have the dining room table too. So, we'll get there. We're not there today. And so, I think that you're right. That's a very good point. And so, IKEA is a layup for them. It's a layup for Wayfair as well. Stephanie: Yeah. Are there any specific follow ups you do with your customers to keep them coming back, or ways that you're acquiring new customers that is maybe unique? Christiane: What's great about our category is that design is a process, right? I mean, even if you hire an interior designer, it usually takes quite a while. And also, people are thinking about their homes in a different way than they used to. It's all these things where it's done, you live in it, and that's it. I think people are constantly upgrading or adding in seasonal elements. And so, once we know you, Stephanie, are coastal mid-century from your quiz, we can keep sending you design ideas that- Stephanie: Did you just see my quiz? Christiane: No. Is that- Stephanie: That's what I was. I'm like, "Did you see me?" Christiane: But I have a feeling. Well, first of all, I can see your personal file from our Zoom earlier today, so I- Stephanie: You mean, hoodie and sweatshirt? Just kidding. Christiane: I also know where you are. I know how old you are. I know where you went to school. But this is all I do all day long, so I can pretty much- Stephanie: You're good. Christiane: ... figure it out. So, since you are coastal mid-century, I would know what to send you as a follow-up. I don't know if you have outdoor space or not, but I might send you some really cool outdoor furniture that would work with the bed you had. I will try and assist you in decorating your space, getting the home of your dreams pretty subtly until one day, you pick up the phone and say, "Hey, Christiane, will you just call me back because I want to do my entire living room?" And I will say, "Of course," and I will call you back and you'll FaceTime me through your living room and we'll decorate it. Christiane: But until then, I'm going to show you all the beautiful things you can have at very reasonable prices to make your space exactly the mid-century coastal dream you want it to be. Stephanie: That's great. It's a good process. So, to pivot a little bit, you've written a couple books and I'd love to dive into them because they're all around everything eCommerce, it seems. And so, if you want to maybe start with your most recent one or your first one, whatever one you want, I would love to hear about them. Christiane: Well, so I've written three books and I'm working on two other ones right now. But the first book I wrote was called Undecorate and it was really, for me, that watershed moment in design when I realized that the way people approach their interiors was no longer going to be like, "I design it. I live in it for 25 years. My kids take a few things when I die and that's the end of it." I realized that people were approaching their interiors the way they were approaching fashion. And that was largely because for the first time ever, things like Pinterest, that was right after Instagram launched... But all these things, all of a sudden, we were surrounded by content and media in a completely different way. So, you didn't have to buy a magazine to look at a beautiful interior, you got to see it all day long on your phone. Christiane: And so, what that did was, I believe, it raised the design IQ, not only of our audience in the United States, but globally. And so, all of a sudden, people are interested in interiors, they're interested in design history. They're interested in all these things that they weren't before and they think about their spaces in a less static way. So, I wrote that book. Christiane: And then, I followed it up with a book called The Finer Things, which was my first Instagram-generation encyclopedia of the decorative arts on the same day, and I'm writing right now the Instagram-generation encyclopedia of important furniture. This one's take me a long time, I think, four years to write. It's a big project. [inaudible] is the one I'm writing about furniture right now. Will probably take me between two and a half and three. Christiane: And then, I wrote Frictionless, which is really my first business book. Because I realized that I had started a business out of college in 2000. I grew it organically for 13 years. And if I hadn't written a book at the end of that journey, it would have been useless. It would have been fire-starting kindling at this point, because everything had changed, every single thing. Stephanie: It makes you wonder if you can rely on books these days anymore because, I mean, especially around eCommerce, everything's new and so quick. It's like what sources should I even look at to stay up to date with things? It's definitely probably not a book. Christiane: Yeah. I mean, I sat and thought what is the underlying differentiator? What makes something win or something lose here, right, if I look at all the incumbents in my industry. But just generally, what is it? What's the winner or loser? And what I realized was that it was the frictionless experience that allowed somebody to get into a, it could be a crowded category. Christiane: But if you can do in the least invasive way, you will win because all people want is as few clicks as possible to get exactly what they want with the commerce table stakes and have it delivered to their home and they don't want somebody calling them up with a delivery time. They don't want 37 phone calls. They don't want a helpline where nobody helps them. When you get into those scenarios, you're like, "I'm not doing this. I'm never coming back." Stephanie: Whenever someone wants to call me, I'm like, "Oh, can we not? And don't leave me a voicemail. Can you just text me, please?" Christiane: Yeah, just text me. Or my favorite thing is Slack. Just Slack me. Christiane: Slack is frictionless. I mean, it's beautiful. Christiane: And so, experiences like that, I don't know, equal parts art and science, I think is the big differentiator. We, as human people, now that we've experienced it, that's what we want. We want the Slack experience in every single facet of our life. And if it's not- Stephanie: No one's going back after that. Christiane: No, no. And if it's not that, then you're like, "Why does this suck so badly?" And then, you find the experience in that, I don't know, that milieu that you need, and you can find it. I mean, if you can't find it today, you'll be able to find it soon. And that's what every business should go after. Christiane: Because all the rest of it is table stakes, right, like fast and free delivery, great design. You can do those things, but to do it in a frictionless way is what's going to change your business or give you the competitive advantage you need to take market share. I mean, that's what Wayfair taught me. And when I sold to them and I understood how far ahead of the commerce game they were, it was amazing to me. Stephanie: Yeah, that's such a good experience. When you were doing your research for Frictionless, was there any surprises that you found or companies that you're following that were doing something surprising that you hadn't thought of? Or just a good process that you were like, "Oh, that's really neat. I can see why it works for them."? Christiane: There's so many nuggets in this book. I mean, I find just talking to the founder of Ixcela, she does a gut biome. You send in your... I'm obsessed with that. You send in your blood sample through the mail. I mean, the idea that we can have MIT science level help digitally is amazing to me. I mean, all of these... That is going to be the outcome of this particular pandemic because what we're realizing is that all of the things we thought we needed to do like endless in-person meetings, we just don't need to. I mean, I will never take 60 subways in a day in New York again to go to in-person meetings unless they're absolutely necessary. Christiane: So, I'm thinking about my life through the lens of frictionless experience. Those things, that's a lot of friction, like running around, being late, being stressed, when we don't need to do it. I mean, Zoom has also changed our lives, all of these platforms. Christiane: And the interesting thing is that I believe the entire world, regardless of what generation you are, just got schooled in technology, right? We all just got fully immersed in what it means to be a digital citizen. Christiane: Even my 75-year-old mom in Ottawa, Canada knows how to use Zoom now and thinks it's the greatest thing ever, and I'm like, "Mom, I told you so." But sometimes it takes being forced into something to realize how extraordinary it is. And now she realizes she can have all of her grandkids all over the world on one Zoom call and everybody can talk to each other. How amazing is that? Stephanie: That sounds very similar to my parents as well. They were teaching me how to put backgrounds on Zoom. I'm like, "Mom, I got it. But thank you." Actually, she did send me a pretty funny article that showed how to loop a video on Zoom so it looked like you were moving around and paying attention in a meeting, which I guess her... She's a teacher, so I think some of her students were doing that. They were looping themselves just moving around a few times, and it looked like they were really on board with the whole lesson. Christiane: Oh, my God. That is hilarious. Stephanie: I'm like, "That's good. Thank you for sharing that wisdom." Christiane: One of the partners that we're working with at The Inside, it's a very big home furnishings company and they are pretty sophisticated digitally, and all of them have a constant Zoom competition of who has the coolest background. Apparently, somebody had something like a 1980s workout video. That was fantastic last week. These guys are thinking about this on a near constant basis like your Zoom background now is a reflection of who you are and how creative you are, how digitally savvy you are. I think it's hilarious. Stephanie: So to zoom out a little bit, what do you think the future of online commerce looks like after the pandemic's over? Do you think things are going to shift back a bit to how they were? What kind of disruptions do you see coming down the pipe? Christiane: People would think "we're going back to normal," I think normal has changed. And I firmly believe that the companies that weren't thinking digitally are thinking digitally very seriously now. Christiane: Because as I told you, here I am in SoHo, New York and it turns out when there's a pandemic, nobody lives here. At 7:00 at night is when we all cheer. I mean, there's now six of us on my block who I see every night, and everyone else is gone. And there is one coffee shop that's open, and that coffee shop very early on had a contactless app. So, you could order your coffee in advance and then go and pick it up. Nobody touched anybody with gloves and a face mask on. I've gone there every single morning for the last nine weeks because I want to get out of my apartment and I want to see some of the world, and they have really good coffee. Christiane: And across the street from them is the fanciest coffee place in New York that people are die hard lovers of, and you know what, the doors are closed and they never came up with a contactless app and they never figured out how to digitally bring themselves into this particular pandemic and keep their business going. And I think that that's only like a neighborhood version of what the rest of commerce is going to look like, and not only commerce, just like service as well. I think that people are going to have to think about how to pivot their particular businesses digitally as quickly as possible. Stephanie: I don't think this will be the first event where businesses have to come online quickly and figure it out. And we'll definitely see the people who did do that this time and the ones who didn't. Christiane: Yeah, especially some of the ones that didn't and who are waiting for things to go back to normal might not make it through this. And that breaks my heart because there are fairly... You could probably scrappily do something fairly quickly, but you have to want to. And I think that people that didn't have their head in the sand... Is that what the ostrich does? Stick their head in the ground? Stephanie: I think so. Christiane: If your head wasn't in the sand, and you were iterating, or at least pivoting during this, it's going to serve you really well on the other side. Stephanie: Mm-hmm (affirmative). Yeah, it seems like it'll be, well, it is an environment right now where people have to learn quickly, but they'll probably look back and be like, "Glad I did that." We learned and we moved at the pace that normally would have taken us maybe on a five-year roadmap, we were able to get it done in a week or two weeks. We got pushed into that, but I'm sure they'll look back and be happy they did. Christiane: But also, look at the very fast category options. I look at the home furnishings category where, I don't know, it'd be those between 20% and 25% of consumers were willing to buy the category online. I think, in the last ten weeks, it went up to 60% or 70%. I mean, that is massive, world class adoption in a very short period of time. And I would imagine that that is universal across some of these categories. So, it'll be really interesting to see what happens post the pandemic. Christiane: But the people that are listening to the CDC won't be rushing out and shopping and going to the beach as quickly as... Some people will and some people want. So, I think that digital adoption is going to be extended, at least for 18 to 24 months, if not, forever. Stephanie: Yeah, I completely agree. So, before we move into the lightning round, which I'll explain, is there any other thoughts or ideas you have that you want to share? Christiane: No, I think we've covered up everything. I mean, I could go off... You and I are philosophically aligned that this is the way of the future. I mean, I could talk about this for days, but we need a whole Round 2. Stephanie: Yeah. It'll be really interesting to see what the landscape looks like in 8 to 10 months, if not, and then again in 24. Because I think you're right, I think that the people that are thinking on their feet and iterating constantly and really pivoting their businesses to be digital-first in whatever, incumbent-second are the people that are going to win here. It'll be a really fun way to look back. Stephanie: All right, then the lightning round, which is brought to you by our friends at Salesforce Commerce Cloud, who sponsored this podcast, of course. Christiane: Excellent. Stephanie: This is where I... Yes, they are great. They're amazing. Christiane: They are. Stephanie: This is where I ask you a question and you have a minute or less to answer. Does that sound good? Christiane: Sure. Stephanie: All right, what's up next on your reading list? Christiane: What's up next on my reading list? Oh, I have a really good friend in New York City who just wrote a book, Lauren Sandler, and I'm going to read her book next and it is called Christiane: Her new book is called This Is All I Got, and it's A New Mother's Search for Home. She is an investigative journalist. She writes for The New Yorker and New York Times. And she actually followed a single mother through the shelter system in New York. But I've just started it, it's pretty amazing. Stephanie: I'm going to check that out. Christiane: Yeah, it's pretty amazing. I'm trying to think what else? What am I reading that's like business-related? What is it? Harder Things? I just started it. Stephanie: The Hard Thing About Hard Things? Christiane: The Hard Thing About Hard Things is the business book that I'm reading right now. My editor at Harper who did Frictionless, also was the editor on Ben Horowitz' book. Stephanie: Oh, cool. I got to read that. Christiane: Yeah. I highly recommend that one. Stephanie: Highly recommend? Christiane: Yeah. I think that there are probably universal truths. And also, we're going through hard things right now. And I think it's people that are accepting and fluid in the hard things that end up being okay. Stephanie: Yeah, I completely agree. What's up next on your podcast list? Christiane: On my podcast list? Oh, my God, there's so many on my podcast list, but I'm stuck on the daily right now, if I'm honest, because, first of all, the news is so completely crazy and riveting. And also, I'm obsessed with all the COVID data. You know, I just had the test because my son was exhibiting some symptoms, and all three of us are negative. Stephanie: That's good. Christiane: Yeah, it's really good. But as a parent, the whole Kawasaki manifestation of this is very scary. Because the first bill of goods we got sold was that, "Oh, if your kids are under 20, you're fine." I was like, "Great." I don't care if I get it, I'll figure it out. But if my kids get it, I don't know what I'm going to do. And now, that's not the truth at all. So, that's generally where you'll find me. It's hard to take your ears away from the news right now. Stephanie: I know. Yeah. I have to, every once in a while, take a break because I have three kids under two and a half. Christiane: Wow. You're like me. My kids are 21 months apart. Stephanie: So, who do you follow in the industry or any newsletters or sources that you go to to stay up-to-date on all things eCommerce? Christiane: Wow. I mean, everything, like Crunchbase and TechCrunch. Oh, and I've been watching some of the podcasts, some of the live stuff on Extra Crunch. I'm trying to think eCommerce. I mean, there's just so much of it. I don't know, where else do I follow? Stephanie: Or if nothing comes to mind, we can also skip this one. Christiane: Okay. I mean, all of the above. And also, all the inbound newsletters and things like that. But just generally, the newspaper. Stephanie: Oh, newspaper. Okay. The last harder question is what's up next for eCommerce professionals? Christiane: What's up next for eCommerce professionals? Wow. Stephanie: Big shift. Christiane: Well, I think that everyone is going to have to become somewhat of an eCommerce professional first of all. I don't think digital and analog are going to be two separate things anymore after this particular pandemic, and I think that everybody out there is understanding that in a pretty profound way. I think that digital immersion is not only necessary, I mean, I think it's the only way to actually stay relevant and push your career forward. Christiane: Part of the reason that I wrote the book was also to try and understand being the parent of two children, what the future would look like for my kids and what does that mean for college and all these things? Because I wanted to understand 72% of people want to be entrepreneurs, and what does that mean? And so, I think that if they think about that from a digital perspective, it's actually a pretty great place to be, right? It means you're immersing yourself in the digital aspect of things. I think that it's not just eCommerce professionals, it's going to be every single professional. Christiane: I do think when I look at the landscape, that the content part of this is really important, right? Because even when I was at Wayfair, I mean, we did content but it wasn't merged the same way. So, your AR question I think is really important. I think that we're going to shift online for a lot of the things that we did in analog ways before this. Christiane: So, if I'm an interior designer, I'm not thinking about what my career looks like when I come into your house, I'm thinking about what can I learn online so that I can do it for you from a distance, right? And I would apply that to every single aspect of every single job out there. If I have an analog job, how can I digitize that? And I think everybody's going to have to think about that. Christiane: I mean, look at doctors are doing it through telemedicine and designers are doing it through FaceTime. You can go down every single career. I mean, pharmacists are doing it through telemedicine as well. One of the people that I profiled in the book is Eric Kinariwala from Capsule in New York. And I mean, that's a genius business because he's delivering everything from the drugstore, all of your pharmaceutical needs, anything that your doctor has prescribed, you can get delivered to your home. I'm talking to him next week, but I think he probably crushed it in this particular scenario. Christiane: So, I think there's no... You're not on one side of the fence or the other, like this silo in the company does eCommerce and this one does regular commerce. I mean, I think that the two now are going to be forever conjoined. Stephanie: Yeah, that's such a good point. Completely agree. Well, this has been such a fun interview. We definitely need to be back for Round 2. Where can people find out more about you and The Inside and your upcoming book? Christiane: Well, my upcoming book is at frictionless.pub, and you can get a copy of it there. It links to Amazon and Barnes and Noble and every other great book place to buy books. The Inside is theinside.com. And the rest, there's an endless breadth of information on Google. Stephanie: Yup. Awesome. Yeah. Thanks so much for coming on the show. It's been such a blast. Christiane: Thank you. Thanks, Stephanie.  

In this episode of Torque Factor, Bob Gruszczynski, retired OBD communications expert from the VW Group of America, joins the show to discuss all-things OBD. Topics discussed include: Monitors, in-use performance testing (IUPT), positive kinetic energy reporting (PKE), electric vehicles and energy sources, P, B, and C codes, the future of DTCs, unified diagnostic services (UDS), 3-byte DTCs, regulations, and more. Recall: 20V-144 – affecting over 121,000 Volvo vehicles with downgraded AEB; 19V-298 – approximately 94,000 Acura and Honda vehicles with defective timing belts Industry update: PTEN magazine and Diagnostic Network partner by supporting the new Disaster Support user group, a group designed for members to coordinate with peers in response to disasters like the current COVID-19 pandemic. COVID-19: How training providers have been delivering web-based content. VehicleServicePros.com is home to Torque Factor, and Professional Tool and Equipment News, Professional Distributor, and Fleet Maintenance magazines. Have a topic or question you’d like discussed on a future episode? Email us at: podcast@vehicleservicepros.com.

The ExchangeWire team discuss marketing for SMBs and DTCs during coronavirus, the advertising potential in esports, and tech for good.

The world is bursting (thanks COVID-19)... the fellas spend some time this week looking at the hot topic companies that were on fire in the startup and venture space recently but are now fizzling out as the DTC space contracts in a new environment. The Whiskey Hue team explores hot topics, break down business models and examine those trends around these big ideas, and discuss the Black & Brown People (BBPs) behind them–without the bullshit with our special guest Uncle Nearest 1856 Whiskey!

By the end of 2020, roughly 100 million people will have taken an at-home DNA test, according to MIT Technology Review. To put that into perspective, that’s more than the combined populations of Texas, California and Florida! In this podcast episode we explore considerations of direct-to-consumer genetic testing.Guests joining the episodes are from DNA ALLY, the matchmaker between direct-to-consumer genetic test consumers and genetic counselors. Nargol Faravashi, is the Co-Founder of DNA ALLY with a background in genetics and business. She had over 20 years of experience in launching clinical products for genomic companies along with an extensive background in business and marketing.Christin Coffeen has been a licensed certified genetic counselor for almost 20 years. She has a background in cancer and prenatal genetic counseling in the clinical setting as well as extensive industry background in medical affairs. She is also a member of DNA ALLY’s board of advisors.On This Episode We Discuss:Comprehensiveness of direct to consumer (DTCs) genetic testing testsTypes of information from genetic testing includingBRCA1/2 testingAlzheimer’s diseaseCarrier status for conditions like Cystic FibrosisPossibility of genetic testing becoming routine testingHealthcare provider’s ability to counsel patients on DTCsRead more on DNA ALLY’s Blog PostDNA ALLY’s solution to the overwhelming demand of counseling on DTCsOpportunities for genetic counselorsLearn more about DNA ALLY on their website and receive 15% off with promo code “DNAToday” on your direct-to-consumer genetic testing session with a genetic counselor.Stay tuned for the next new episode of DNA Today on March 6th with Dr. Janina Jeff talking about her brand new genetics podcast, In Those Genes! New episodes are released on the first and third Friday of the month. In the meantime, you can listen to over 100 other episodes on Apple Podcasts, Spotify, or streaming on the website.Don’t forget to check back in April for the launch of the first ever series on the show about fertility! Its launch is timed to coincide with infertility awareness week, April 23–29. I’ll be speaking with voices in fertility to explore topics like personal journeys, IVF, conceiving via a donor, media portrayal, genetic counseling, and fertility testing. Sponsoring the series is LetsGetChecked, check out their home testing kits including fertility, sexual health and others. Receive your own kit for 20% off by using code “DNAToday”.See what else I am up to on Twitter, Instagram, Facebook and iTunes. Questions/inquiries can be sent to info@DNApodcast.com.

This TSB was released by General Motors, covering most of their large SUV’s and vans that have been produced from 2002 and up. The related DTCs that a technician may find are P0420, Catalyst Efficiency Below Threshold, and/or P0430, which is the same thing, Catalyst Efficiency Below Threshold, just for bank 2. Technicians are seeing these codes on low mileage vehicles, or vehicles that have recently had the catalytic converter replaced.

Scalefast is changing the way brands do direct-to-consumer eCommerce, by empowering them to regain the control and simplicity they need to create an exceptional shopping experience, directly from their online storefront. By joining forces through the Scalefast Commerce Cloud, brands can deliver localized and personalized direct-to-consumer shopping experiences while leveraging the volume and data of an entire brand ecosystem. In the past year, subscription services have exploded from a niche market to a model that shoppers are familiar with – with brands like Dollar Shave Club and Hello Fresh gaining traction – now over half of online shoppers use subscription box services. But while shoppers are willing to in convenience and value over time, subscription churn rates are high, and consumers will quickly cancel services that are not delivering on their expectations. I invited Mike Schwartz from Scalefast to talk about the ways DTCs can navigate subscription services successfully? We discuss how DTCs can create successful subscription services through: Specialization: Whether that means finding a niche or offering customization, curated, and personalized services that allow users to think less about the things they need. Serving your current audience: Before offering subscriptions to the public, test the waters with current customers first who already trust your brand Avoiding hiccups: Subscription customers value convenience– and will notice if there is a change in the quality of service. Rent the Runway’s recent mishap could have been avoided by planning for volume and logistics in advance, and putting backups into place to keep things running smoothly during upgrades. I also learn more about the story behind Scalefast and how they plan to continue leveraging technology to empowering and help them thrive in a digital age.

TechShop discusses the relationship between clearing DTCs and readiness monitors.

Empower's Andrea Book and Evan Dulaney sit down with Empower's CEO and newly minted owner Jim Price to discuss the media elements of the direct-to-consumer boom. Jim answers how DTCs are successfully reaching out and establishing relationships with consumers and shares what traditional brick and mortar shops can learn from savvy DTC brands. Finally, he shares how Empower plans to immerse themselves into the DTC landscape to learn more for ourselves and our clients.

This week the Kidd brothers talk about Kel's breakfast, bingo and how rude it is to cut people in line... BEN! We want to thank the people who have been subscribed, rated and liked the Facebook page. The only way other people will find out about the podcast is you sharing it, or offering it to them gently so that you don’t offend anyone but you are also helping us out. Enjoy The intro music and outro music is provided by Kat Moscone. You can find her on all social media platforms @katmoscone.

This week the Kidd brothers talk about the Super Browl, how to properly do East Side Marios and should we be concerned about Devin? We want to thank the people who have been subscribed, rated and liked the Facebook page. The only way other people will find out about the podcast is you sharing it, or offering it to them gently so that you don’t offend anyone but you are also helping us out. Enjoy The intro music and outro music is provided by Kat Moscone. You can find her on all social media platforms @katmoscone.

This week the Kidd brothers talk about Ben going to Arizona, proper putzing attire and we want to get Tatu tattoo's. We would like to thank the people who have been subscribed, rated and liked the Facebook page. The only way other people will find out about the podcast is you sharing it, or offering it to them gently so that you don’t offend anyone but you are also helping us out. Enjoy The intro music and outro music is provided by Kat Moscone. You can find her on all social media platforms @katmoscone.

This week the Kidd brothers talk about Jay moving, classing it up at a wine festival and there is a mystery to be solved. We would like to thank the people who have been subscribed, rated and liked the Facebook page. The only way other people will find out about the podcast is you sharing it, or offering it to them gently so that you don’t offend anyone but you are also helping us out. Enjoy The intro music and outro music is provided by Kat Moscone. You can find her on all social media platforms @katmoscone.

This week the Kidd brothers talk about golf carnies, radio pirates and remember to always poop before the podcast. We would like to thank the people who have been subscribed, rated and liked the Facebook page. The only way other people will find out about the podcast is you sharing it, or offering it to them gently so that you don’t offend anyone but you are also helping us out. Enjoy The intro music and outro music is provided by Kat Moscone. You can find her on all social media platforms @katmoscone.

This week the Kidd brothers talk about what we got for christmas, Jay moving to Ontario and we're back bitches! We would like to thank the people who have been subscribed, rated and liked the Facebook page. The only way other people will find out about the podcast is you sharing it, or offering it to them gently so that you don’t offend anyone but you are also helping us out. Enjoy The intro music and outro music is provided by Kat Moscone. You can find her on all social media platforms @katmoscone.